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Location: New Delhi, India Workplace: remote We’re looking for an experienced Payroll Accounting Manager to join our team and take ownership of payroll accounting operations, ensuring accuracy, compliance, and timely reporting across multiple markets. Key Responsibilities Act as the primary preparer in month-end and quarter-end close calendar, checklist, and reconciliations, and lead the accounting team in monthly and quarterly close flux presentations with management. Take full ownership of payroll accounting functions, including processing, reconciliation, compliance, and reporting. Design and implement robust accounting procedures, internal controls, and compliance mechanisms that align with accounting policies and regulations. Drive the development and deployment of accounting process improvements, with a focus on automation, efficiency, and scaling for company growth. Develop and maintain technical accounting expertise in areas including payroll accounting compliance, processes, and controls. Draft comprehensive accounting policies by leveraging US GAAP technical accounting guidance and collaborating with cross-functional stakeholders. Proactively identify inefficiencies in existing accounting processes and design innovative solutions to address them. Partner with external auditors to facilitate smooth audit processes and ensure timely completion of deliverables. Assist with processing the Company's employee equity grants. Skills, Knowledge & Expertise Have 7+ years of progressive accounting experience, preferably in startup or high-growth environments, including 3+ years of experience in a public company. Hold a Bachelor’s degree in Accounting or Finance, with CPA certification (or equivalent) preferred. Have demonstrated experience with payroll accounting and related compliance requirements Possess a proven track record of successfully leading process improvement initiatives and system implementations. Are proficient in NetSuite or similar accounting software, with experience in financial systems integration. Exhibit exceptional organizational skills with the ability to prioritize and manage multiple workstreams effectively. Have keen attention to detail and unwavering commitment to accuracy. Are a self-starter who is able to work independently, identify issues, and implement solutions without significant oversight. Possess strong analytical skills with the ability to synthesize complex financial information into actionable insights. Have excellent verbal and written communication skills for cross-functional collaboration. Strong Candidates May Have: Experience working in a fast-paced startup environment, particularly in the technology sector. Successfully led accounting system implementations or major upgrades. Expertise in developing and documenting streamlined processes that scale with company growth. Experience with creating automation solutions for accounting workflows. Experience thriving in ambiguity and excelling at developing structure in unstructured environments. Proven track record of identifying inefficient processes and implementing innovative solutions. A proactive approach to anticipating and solving problems before they escalate. Ability to balance strategic thinking with tactical execution. Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: Almaty, Kazakhstan Workplace: hybrid Delivery Hub is one of inDrive’s business units responsible for building and scaling the delivery product, which is rapidly expanding into new markets and adopting an AI-first approach to engineering processes. We are looking for a Tech Lead who will combine hands-on engineering with leadership responsibilities: owning team delivery and execution, defining technical direction and ensuring solution quality, as well as supporting engineers’ growth through feedback, mentoring, and regular 1:1s under the guidance of an Engineering Manager. Key Responsibilities Translate business needs into a technical strategy with measurable outcomes. Ensure alignment with the global company strategy. Identify and propose architectural and technical improvements across the product and platform, using data and trade-off analysis. Advocate, present, and defend technical solutions at the organizational level in collaboration with various stakeholders (Product, Data, Security, SRE, etc.). Participate in reviewing product & technical strategies as a subject-matter expert. Lead the process of technical research and implementation to create or improve services and systems. Write clean, effective, and maintainable code based on company standards. Participate in improving company-wide code and review standards. Take ownership of and improve the Android development lifecycle. Help engineers grow and increase their productivity. Create effective processes for knowledge sharing and collaborative work. Increase the re-use of best practices across teams. Lead task decomposition; mentor engineers and contribute to engineering guidelines. Skills, Knowledge and Expertise 6+ years of commercial Android development; expert in Kotlin and modern Android APIs. Hands-on experience with Retrofit/OkHttp, Coroutines/Flow (plus RxJava for legacy), Jetpack (Compose, WorkManager), Google Maps, FCM, and Gradle. Proven experience with CI/CD (GitHub Actions/GitLab CI), feature flags, and large-scale A/B experimentation. Strong grasp of offline storage, concurrency, performance tuning, and network debugging. Practical expertise in Clean Architecture and mainstream patterns (MVI/MVVM/MVP) applied in production. Deep understanding of client-server interaction and how to make it efficient. Knowledge of specific features and limitations for various use cases. Proven record of mentoring and technical leadership, shaping processes, and raising engineering quality across teams. Strong grasp of backend-service principles, API design, networking, concurrency, and performance optimization. Experience setting up telemetry, dashboards, and automated alerts for production systems; risk assessment and mitigation. Exceptional communication, strategic thinking, and influence; able to drive alignment across multiple teams. AI-first mindset and readiness to adopt AI tools in engineering processes. Real backend development experience is a strong plus. Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: Lima, Peru Workplace: hybrid We are looking for a data-driven Product Marketing Manager to own the strategy, execution, and continuous optimization of our customer lifecycle and product engagement initiatives. Please apply with your CV in English. Key Responsibilities Campaign Preparation and Execution: Independently create, schedule, and execute marketing campaigns (email, push notifications, WhatsApp, in-app messages, banners) across multiple customer segments. Optimize campaigns for delivery across time zones, devices, and customer preferences. Ensure compliance with legal standards such as GDPR and other regional requirements. Audience Segmentation: Design and implement custom segmentation strategies based on multidimensional criteria such as behavior, demographics, orders and ride history, and engagement levels. Maintain dynamic customer segments that update automatically as data changes. Trigger Campaign Configuration: Build and manage multi-step automated workflows, such as re-engagement, loyalty program adoption, or upselling campaigns, with minimal supervision. Test and troubleshoot triggers to ensure proper execution and alignment with the customer lifecycle. Testing and Optimization: Plan, execute, and document A/B and multivariate tests for key campaign elements, including design, timing, and messaging. Use insights from testing to implement data-driven improvements across campaigns. Perform regular performance reviews to refine optimization strategies. Reporting and Analysis: Generate detailed reports on campaign performance, interpreting metrics like open rates, CTRs, conversions, and ROI. Present data insights to stakeholders and provide actionable recommendations to improve rider and driver engagement. Collaboration and Mentoring: Collaborate with cross-functional teams (content, design, analytics) to deliver campaigns. Provide guidance and support to junior CRM specialists, including peer reviews and knowledge sharing. Skills, Knowledge & Expertise CRM Platform Proficiency: Independently execute at least five end-to-end campaigns quarterly using advanced CRM platform features (e.g., Bloomreach, Salesforce Marketing Cloud, HubSpot). Build at least three advanced automations quarterly, such as multi-step workflows with branching logic (e.g., loyalty or churn prevention campaigns). Complete at least two courses with intermediate certification for Bloomreach or demonstrate equivalent expertise. Data Analysis and Reporting: Create detailed reports with data visualizations for at least five campaigns quarterly, incorporating metrics like open rates, conversion rates, and ARPPU. Work with datasets using tools like Excel or Google Sheets with advanced functions (e.g., INDEX/MATCH, QUERY). Present campaign insights to stakeholders in three formal presentations with actionable recommendations. Digital Marketing Expertise: Apply intermediate-level knowledge of digital marketing strategies, including personalization, retargeting, and customer journey mapping. Assist in the strategic planning of at least two multi-channel campaigns integrating email, WhatsApp, in-app, banners, and push notifications. Advanced Data Handling: Segment audiences dynamically based on real-time data, using at least three different criteria simultaneously. Ensure data compliance by implementing processes that align with GDPR/CCPA requirements for all campaigns. English Proficiency: Write comprehensive campaign briefs and reports in English, ensuring accuracy and clarity. Lead or co-lead cross-functional meetings in English, presenting updates or insights confidently. Advanced Testing and Optimization: Conduct and analyze A/B tests for at least five campaigns quarterly, including testing subject lines, offers, layouts, and timing. Implement changes based on test results, achieving measurable improvements in key KPIs (e.g., a 5 statistically significant lift in conversion). Communication Deliverability: Monitor and resolve deliverability issues for campaigns. Use tools like Postmaster Tools or delivery reports to troubleshoot spam issues and optimize sender reputation. Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: Limassol, Cyprus Workplace: hybrid We’re looking for an experienced Payroll Accounting Manager to join our team and take ownership of payroll accounting operations, ensuring accuracy, compliance, and timely reporting across multiple markets. Key Responsibilities Act as the primary preparer in month-end and quarter-end close calendar, checklist, and reconciliations, and lead the accounting team in monthly and quarterly close flux presentations with management. Take full ownership of payroll accounting functions, including processing, reconciliation, compliance, and reporting. Design and implement robust accounting procedures, internal controls, and compliance mechanisms that align with accounting policies and regulations. Drive the development and deployment of accounting process improvements, with a focus on automation, efficiency, and scaling for company growth. Develop and maintain technical accounting expertise in areas including payroll accounting compliance, processes, and controls. Draft comprehensive accounting policies by leveraging US GAAP technical accounting guidance and collaborating with cross-functional stakeholders. Proactively identify inefficiencies in existing accounting processes and design innovative solutions to address them. Partner with external auditors to facilitate smooth audit processes and ensure timely completion of deliverables. Assist with processing the Company's employee equity grants. Skills, Knowledge & Expertise Have 7+ years of progressive accounting experience, preferably in startup or high-growth environments, including 3+ years of experience in a public company. Hold a Bachelor’s degree in Accounting or Finance, with CPA certification (or equivalent) preferred. Have demonstrated experience with payroll accounting and related compliance requirements Possess a proven track record of successfully leading process improvement initiatives and system implementations. Are proficient in NetSuite or similar accounting software, with experience in financial systems integration. Exhibit exceptional organizational skills with the ability to prioritize and manage multiple workstreams effectively. Have keen attention to detail and unwavering commitment to accuracy. Are a self-starter who is able to work independently, identify issues, and implement solutions without significant oversight. Possess strong analytical skills with the ability to synthesize complex financial information into actionable insights. Have excellent verbal and written communication skills for cross-functional collaboration. Strong Candidates May Have: Experience working in a fast-paced startup environment, particularly in the technology sector. Successfully led accounting system implementations or major upgrades. Expertise in developing and documenting streamlined processes that scale with company growth. Experience with creating automation solutions for accounting workflows. Experience thriving in ambiguity and excelling at developing structure in unstructured environments. Proven track record of identifying inefficient processes and implementing innovative solutions. A proactive approach to anticipating and solving problems before they escalate. Ability to balance strategic thinking with tactical execution. Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Annual salary starting from 58 000 EUR gross. Final benefits may vary depending on the location.

Location: Washington, United States Workplace: hybrid inDrive is seeking a Senior Revenue Accountant to serve as the US GAAP subject-matter expert for our global Revenue Accounting team, while staying hands-on in the monthly close. You will form and document the accounting conclusions behind our revenue streams, and you will also own the execution: preparing and posting journal entries, reconciling accounts, and defending the numbers with auditors. This role requires regular collaboration during US Eastern business hours. Key Responsibilities Technical Accounting & ASC 606 Own the application of ASC 606 across all revenue streams and divisions, including the five-step model, principal vs. agent (gross vs. net) assessments, performance obligations, variable consideration, and consideration payable to customers (incentives, promotions, refunds) Research authoritative guidance and interpretive literature, and author clear technical accounting memos and position papers for new products, pricing changes, partner contracts, and non-routine transactions Review new commercial arrangements early to flag accounting implications, and translate conclusions into system, data, and process requirements Assist in preparing revenue disclosures when asked (disaggregation, contract balances, remaining performance obligations) and monitor new FASB/SEC guidance to support public company readiness Revenue Operations & Close Prepare and post journal entries in the ERP for revenue, customer incentives, refunds and chargebacks, payment provider fees, bad debt reserves, and loan-related activity Perform monthly balance sheet reconciliations and revenue flux analysis; investigate variances and ensure completeness, cutoff, and accurate period alignment Tie source and subledger data to the general ledger in a high-volume, multi-currency environment, partnering with Payment Provider Reconciliation and Data teams to resolve breaks Controls, Audit & Process Improvement Design, document, and operate SOX-compliant controls over revenue, including process narratives and risk and control matrices Serve as a contact for external auditors on revenue: walkthroughs, PBC requests, and defense of technical positions Drive automation of revenue recognition and JE workflows, partnering with Finance Systems and Data teams to reduce manual effort and risk Skills, Knowledge & Expertise Required qualifications CPA, CA, or equivalent professional designation; bachelor’s degree in Accounting or related field 8+ years of progressive accounting experience, including Big 4 (or equivalent) public accounting and industry revenue or technical accounting Deep, hands-on ASC 606 expertise with a track record of writing technical memos that withstand auditor scrutiny Strong command of US GAAP more broadly, plus working knowledge of SOX and internal controls Hands-on close experience: preparing and posting JEs, reconciliations, and flux analysis in an ERP (NetSuite, SAP, or Oracle) Experience with high transaction volumes and multi-currency accounting; advanced Excel skills Excellent written and verbal English; able to explain complex conclusions simply to non-accountants Preferred qualifications Experience at a public company or through IPO readiness, including SEC reporting and PCAOB audits Background in marketplaces, platforms, payments, or fintech, where principal vs. agent and incentive accounting are central Comfort with SQL/BigQuery or revenue subledger tools; a drive to automate and improve processes in a fast-moving, global environment Why join us Help us challenge injustice by creating fair choices for millions of people across 48 countries Develop your professional skills with access to mentoring, career consulting, and learning programs Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects Work alongside people who take initiative, speak openly, and challenge themselves to grow Improve your language skills through co-financed courses and internal speaking clubs Final benefits may vary depending on the location.

Location: Mexico City, Mexico Workplace: hybrid We are looking for a Government Relations Manager for Mexico with a solid experience in addressing complex regulatory issues and establishing sustainable relations with the regulators and key opinion leaders. This position is needed to represent and advance inDrive’s interests in Mexico with national and state authorities and key opinion leaders. Key Responsibilities Cultivate and maintain strategic relationships with government officials, policymakers, regulatory bodies, and key industry leaders in Mexico. Oversee platform licensing at the state level, ensuring compliance with regulatory requirements across Ride-hailing, Couriers, Intercity, Cargo, and other business verticals operated by inDrive. Manage the full licensing process, from identification to execution. Develop and implement a national government relations (GR) strategy, including setting objectives, key results (OKRs), and detailed roadmaps and action plans. Foster partnerships with key policy stakeholders, including businesses, trade associations, and civil society organizations. Lead inDrive’s involvement with NGOs, industry unions, and associations. Identify and assess regulatory risks and opportunities, and develop strategies to address them effectively. Manage regulatory and political crises, formulating and executing action plans to mitigate impact. Strengthen inDrive’s brand and visibility among policymakers, governments, third parties, thought leaders, and academic institutions. Advocate for a regulatory environment in each market that supports and enables the growth of technology platforms like inDrive. Formulate and manage the country-level GR budget. Provide strategic guidance to internal stakeholders on policy, legislative, or reputational matters that may influence business performance and corporate reputation. Collaborate with cross-functional teams (Growth, Legal, Communications, Finance, and Product) to ensure regulatory compliance and proactively address potential regulatory challenges. Skills, Knowledge & Expertise 6+ years of experience in government relations, public policy, or a related field. At least 3 years of experience in a tier-one multinational organization, either in-house or as a consultant, is highly desirable. A degree in Law, Economics, Political Science, International Affairs, or a related field. Proven track record in designing and executing public policy strategies and managing complex advocacy initiatives at both national and regional levels. Excellent written and verbal communication skills in Spanish and English, with a demonstrated ability to engage with diverse partners on policy issues. Comfort in participating in challenging or controversial debates is essential. Demonstrated success in building and maintaining strong relationships, with a leadership role in policy implementation and public affairs. Deep understanding of legislative, regulatory, and political processes, particularly in highly regulated industries. Experience in shaping regulatory frameworks and addressing complex legal and political issues is essential. Prior experience in the ride-hailing or technology sectors is a plus. Strong research and analytical skills, with the ability to synthesize complex policy and regulatory issues and communicate them clearly. Exceptional ability to translate intricate regulatory matters into accessible language for diverse audiences. Proven skills in strategic alignment, with the ability to connect company strengths to government opportunities and challenges. Strong ownership and accountability for the areas of expertise under your responsibility. Ability to collaborate effectively across functions at all levels within inDrive. Self-motivated, adaptable, and calm under pressure. Strong action-oriented mindset with a focus on delivering results. A collaborative team player, comfortable navigating the ambiguity of cross-functional initiatives. Strong project management skills, with an ability to manage multiple priorities effectively. Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: London, UK; Remote (UK) Workplace: Remote ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Ramp is scaling fast in the UK. Our European operations team (Europs) onboards UK and EU businesses across Ramp’s own regulated entities and our card-issuing and payments partners. We’re a small team of specialists that runs on frontier AI tooling. Everyone builds and maintains their own automations and apps, and we’ve taken daily processes from hours to minutes. We’re hiring a senior UK KYB expert to raise the bar on how we onboard UK businesses. You’ll work the hardest cases and make the final first-line call, own escalations with our partners, keep the UK queue moving, and build the fixes that stop the same problems coming back. This is a hands-on role for someone who would rather redesign a broken requirement than work around it, and who is as comfortable in a difficult ownership structure as in the data on why cases get stuck. WHAT YOU'LL DO - Work the hardest UK onboarding cases yourself and make the final first-line (1LoD) call: complex ownership structures, EDD, PEP and adverse-media outcomes, and anything that needs judgement rather than a checklist - Keep the UK queue moving: spot what’s stuck, decide what matters most, and pick up cases yourself through leave and spikes in volume - Be the senior expert the UK team leans on: share your reasoning on hard cases, raise the bar on decisions, and help everyone get better at building as well as reviewing - Own escalations with our card-issuing and payments partners, including recurring failures, disputed or unnecessary requirements, and turning each fix into a repeatable playbook - Set the standard for customer-facing onboarding communications: clear requests, fast follow-ups, no avoidable back-and-forth - Build fixes, not workarounds: automate your own work with AI, and work with Product and Engineering to remove requirements customers shouldn’t have to meet twice - Define and track operational metrics (caseload by provider, time to close, handling time) and use them to decide what to fix next - Write consistent, evidenced 1LoD decision standards that hold up to partner sample reviews and second-line scrutiny WHAT YOU NEED - 5+ years in KYB / onboarding / financial-crime operations at a UK fintech, EMI, PI or bank - Practical working knowledge of the UK regulatory framework for EMIs/PIs: MLRs 2017, JMLSG guidance, and FCA expectations for customer due diligence - Strong judgement on complex business customers: multi-layer ownership, overseas parents, trusts, PEPs, and knowing when to escalate - Clear written communication, both with customers and in documented case decisions - Demonstrated use of AI tools in your day-to-day work to go faster or do better work, with concrete examples - A bias to fix the process rather than just work the queue   NICE-TO-HAVES - Line management of operators or analysts (strongly preferred) - Experience working with card-issuing, BaaS or payments partners on onboarding (e.g. partner due-diligence requests, sample reviews) - Safeguarding / client-money reconciliation experience - Writing requirements for Product and Engineering teams - EU onboarding experience or a second European language BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: Noida, Uttar Pradesh, India PIPECARE Group is looking for an experienced Global Tax Advisor, based in India and reporting to the Group CFO, to own the Group's tax compliance, policy and strategy across all operating jurisdictions. Purpose of the role The role ensures the Group and its subsidiaries meet their tax obligations accurately and on time, carry no unmanaged tax exposure and are structured tax-efficiently. It is a specialist advisory and oversight role: the holder owns Group tax and transfer-pricing policy, directs the external regional tax advisors and reviews the tax position of the business. It does not carry responsibility for accounting operations, headcount or compensation, which sit elsewhere in Finance. Key responsibilities Policy and transfer pricing Tax and TP policy. Own the Group tax policy and the related intercompany transfer-pricing policy, keeping both current and enforced across all entities. Contract review. Review and approve incoming contracts for tax cost and for the correct PIPECARE contracting entity, before award. Compliance and oversight Group compliance. Ensure compliance in all operating countries, EMEA, India, the USA and the Americas, across corporate income tax, VAT, withholding tax and transfer pricing, on time and accurately. Direct the advisors. Coordinate and hold accountable the external regional tax advisors, auditors and authorities in each jurisdiction, owning the quality and timeliness of their output. Filings. Prepare and review tax filings, documentation and reports across the Group, and ensure accurate tax accounting and reconciliation under IFRS and local GAAP. Internal tax assurance. Provide assurance that the Group and its subsidiaries carry no undisclosed tax liabilities, with particular attention to permanent-establishment risk on cross-border work. Planning, risk and change Planning and optimization. Advise management on international tax planning, structuring and optimization, and manage the tax budget against available reliefs and returns across jurisdictions. Cross-border risk. Review cross-border transactions to identify tax risk and recommend solutions. Transactions and restructuring. Support M&A, restructuring, entity wind-downs and expansion with tax due diligence and planning. Legislative watch. Monitor changes in international and local tax law, assess the impact on the Group, and adjust policy accordingly. Guidance. Advise and train the finance teams on tax compliance and policy updates. Requirements Qualification. Chartered Accountant (ICAI), CPA, CTA or equivalent, with a specialization in international tax. A Master's in tax background is an advantage. Experience. At least 8 to 10 years in international or regional tax, within a multinational group, with a demonstrated record of owning group tax and transfer-pricing policy independently, not supporting it. Technical depth. Strong command of international tax treaties, BEPS, transfer pricing, permanent-establishment risk and indirect tax. Working knowledge of GCC corporate tax and VAT, and of India tax, is a strong advantage. Multi-jurisdiction reach. Proven experience across EMEA, India and the Americas, coordinating external advisors in multiple countries. Independence and judgement. Able to own the Group tax position, challenge advisors and business alike and give the CFO a clear view of risk and options. Language. Fluent, precise English, written and spoken. Proactive , the kind of adviser who brings the CFO the risk and the recommended solution together.

Location: South Africa Our client is a specialized business consultancy and software integration firm that helps organizations streamline operations through cloud-based technologies and intelligent business systems. They work closely with clients to design, implement, and optimize scalable digital solutions, enabling businesses to automate processes, improve customer engagement, and build more connected technology ecosystems. As they continue to grow, they are looking for an experienced Salesforce Pardot Consultant to help clients design, implement, and optimize effective B2B marketing automation solutions using Salesforce Marketing Cloud Account Engagement (Pardot) . The Role We're looking for a Salesforce Pardot Consultant (Marketing Cloud Account Engagement) with strong hands-on experience building and optimizing marketing automation workflows within the Salesforce ecosystem. Pardot / Marketing Cloud Account Engagement is the primary platform for this role. You'll work directly with clients to understand their marketing and lead management requirements and translate them into effective Pardot solutions—from lead capture, segmentation, scoring, and nurturing through to campaign automation, reporting, and Salesforce CRM alignment. This is a client-facing role that requires someone who is comfortable combining hands-on technical execution with consulting and stakeholder communication. Experience with the broader Salesforce Marketing Cloud (SFMC) ecosystem is valuable, but it is considered a secondary skill rather than the primary requirement. Role Details Commitment: Full-Time (40 hours/week) Working Hours: AU working hours Location: Fully Remote Engagement: Independent Contractor Monthly Rate: USD $1,600–3,000/month (depending on level of experience) What You'll Do Pardot / Marketing Cloud Account Engagement Build, configure, test, and optimize marketing automation campaigns using Salesforce Marketing Cloud Account Engagement (Pardot). Design and manage automated lead nurturing journeys and engagement programs. Configure segmentation lists, automation rules, completion actions, dynamic lists, and other Pardot automation functionality. Build and optimize lead scoring, grading, and qualification models. Develop forms, landing pages, email templates, and lead capture workflows. Create personalized and segmented B2B marketing campaigns based on prospect behavior, attributes, and lifecycle stage. Support campaign tracking, attribution, and reporting within Pardot and Salesforce. Maintain strong data quality and ensure accurate synchronization between Pardot and Salesforce CRM. Lead Management & Marketing Automation Translate client marketing strategies and business requirements into scalable marketing automation solutions. Develop lead nurturing and lifecycle strategies that effectively move prospects through the marketing and sales funnel. Configure lead routing, qualification, and handover processes between marketing and sales. Identify opportunities to improve conversion rates, campaign performance, and marketing-to-sales alignment. Troubleshoot automation, synchronization, campaign, and data issues. Perform thorough QA and testing before campaigns and automation workflows go live. Email & Campaign Development Build and optimize responsive email campaigns and templates. Support personalization and dynamic content based on prospect data and behavior. Develop landing pages and forms that integrate effectively with marketing campaigns. Apply HTML and CSS where required to customize emails, forms, and landing pages. Monitor campaign engagement and recommend improvements based on performance data. Salesforce Integration & Data Management Work with Salesforce CRM and Pardot to ensure reliable synchronization of prospect and customer data. Support field mapping, campaign attribution, segmentation, and lead management processes. Troubleshoot data synchronization and integration issues. Collaborate with Salesforce and technical specialists where more complex integrations are required. Support integrations between Pardot, Salesforce CRM, and other marketing or business systems. Client Consulting & Collaboration Work directly with clients to understand their marketing objectives, processes, and technical requirements. Translate business requirements into practical Pardot solutions. Explain technical concepts and recommendations clearly to both technical and non-technical stakeholders. Provide clients with guidance and best practices around Pardot, marketing automation, lead management, and campaign optimization. Collaborate with marketing, CRM, creative, product, and technical teams to deliver solutions successfully. Manage multiple client projects and priorities while maintaining a high standard of delivery. Continuous Improvement Review existing Pardot environments and identify opportunities to improve automation, data quality, campaign performance, and usability. Continuously optimize lead nurturing programs, scoring models, segmentation, and workflows. Troubleshoot platform and campaign issues to ensure reliable execution. Stay current with Salesforce Marketing Cloud Account Engagement developments and evolving B2B marketing automation best practices. What We're Looking For Must-Haves 3+ years of hands-on experience with Salesforce Pardot / Marketing Cloud Account Engagement . Strong practical experience building and managing Pardot marketing automation campaigns. Experience with Engagement Studio , automation rules, completion actions, segmentation, and dynamic lists. Experience developing lead nurturing workflows and B2B customer journeys. Strong understanding of lead scoring, grading, qualification, and marketing-to-sales handover. Experience building and managing email campaigns, forms, landing pages, and lead capture processes. Experience integrating and working with Pardot and Salesforce CRM . Strong understanding of prospect data management, segmentation, synchronization, and data quality. Experience with campaign tracking, reporting, and marketing attribution. Good HTML and CSS skills for email and landing page customization. Strong understanding of B2B marketing automation and lead lifecycle management. Excellent troubleshooting and problem-solving skills. Strong communication skills with confidence working directly with clients and stakeholders. Ability to independently manage multiple campaigns, projects, and priorities. Nice-to-Haves Experience with the broader Salesforce Marketing Cloud (SFMC) platform. Experience with Journey Builder, Automation Studio, Email Studio, or Contact Builder. Salesforce Pardot / Marketing Cloud Account Engagement certifications. Other relevant Salesforce certifications. Familiarity with APIs and integrations across the Salesforce and marketing technology ecosystem. Experience working in an agency, consultancy, or enterprise environment supporting multiple clients. Experience with more complex Salesforce CRM configurations and marketing-to-sales workflows. Familiarity with AMPscript, JavaScript, or SQL. Ideal Candidate Profile This role is ideal for someone who: Has deep hands-on knowledge of Pardot rather than only surface-level exposure to the platform. Understands both the technical and marketing sides of B2B marketing automation. Can look at an existing Pardot setup, understand how it works, and identify opportunities to improve it. Thinks beyond individual campaigns and considers the entire prospect journey from initial capture through qualification and sales handover. Enjoys combining technical execution with client-facing consulting. Takes ownership of projects from requirements gathering through implementation, testing, and optimization. Communicates technical concepts clearly to both technical and non-technical stakeholders. Is highly organized and capable of managing multiple client engagements simultaneously. Is proactive, detail-oriented, and committed to delivering high-quality work. Why Join? Work on diverse Pardot / Marketing Cloud Account Engagement projects across multiple client environments. Take ownership of meaningful B2B marketing automation and lead management initiatives. Work directly with clients and help shape how they use Salesforce to improve their marketing and sales processes. Collaborate with experienced consultants and technical specialists within a growing consultancy. Expand your expertise across Salesforce CRM, marketing automation, integrations, and the broader Salesforce ecosystem. Join a fully remote team that values autonomy, collaboration, continuous learning, and technical excellence. Recruitment Process Initial Interview Client Interview Offer & Onboarding

Location: Brazil Our client is a specialized business consultancy and software integration firm that helps organizations streamline operations through cloud-based technologies and intelligent business systems. They work closely with clients to design, implement, and optimize scalable digital solutions, enabling businesses to automate processes, improve customer engagement, and build more connected technology ecosystems. As they continue to grow, they are looking for an experienced Salesforce Pardot Consultant to help clients design, implement, and optimize effective B2B marketing automation solutions using Salesforce Marketing Cloud Account Engagement (Pardot) . The Role We're looking for a Salesforce Pardot Consultant (Marketing Cloud Account Engagement) with strong hands-on experience building and optimizing marketing automation workflows within the Salesforce ecosystem. Pardot / Marketing Cloud Account Engagement is the primary platform for this role. You'll work directly with clients to understand their marketing and lead management requirements and translate them into effective Pardot solutions—from lead capture, segmentation, scoring, and nurturing through to campaign automation, reporting, and Salesforce CRM alignment. This is a client-facing role that requires someone who is comfortable combining hands-on technical execution with consulting and stakeholder communication. Experience with the broader Salesforce Marketing Cloud (SFMC) ecosystem is valuable, but it is considered a secondary skill rather than the primary requirement. Role Details Commitment: Full-Time (40 hours/week) Working Hours: AU working hours Location: Fully Remote Engagement: Independent Contractor Monthly Rate: USD $1,600–3,000/month (depending on level of experience) What You'll Do Pardot / Marketing Cloud Account Engagement Build, configure, test, and optimize marketing automation campaigns using Salesforce Marketing Cloud Account Engagement (Pardot). Design and manage automated lead nurturing journeys and engagement programs. Configure segmentation lists, automation rules, completion actions, dynamic lists, and other Pardot automation functionality. Build and optimize lead scoring, grading, and qualification models. Develop forms, landing pages, email templates, and lead capture workflows. Create personalized and segmented B2B marketing campaigns based on prospect behavior, attributes, and lifecycle stage. Support campaign tracking, attribution, and reporting within Pardot and Salesforce. Maintain strong data quality and ensure accurate synchronization between Pardot and Salesforce CRM. Lead Management & Marketing Automation Translate client marketing strategies and business requirements into scalable marketing automation solutions. Develop lead nurturing and lifecycle strategies that effectively move prospects through the marketing and sales funnel. Configure lead routing, qualification, and handover processes between marketing and sales. Identify opportunities to improve conversion rates, campaign performance, and marketing-to-sales alignment. Troubleshoot automation, synchronization, campaign, and data issues. Perform thorough QA and testing before campaigns and automation workflows go live. Email & Campaign Development Build and optimize responsive email campaigns and templates. Support personalization and dynamic content based on prospect data and behavior. Develop landing pages and forms that integrate effectively with marketing campaigns. Apply HTML and CSS where required to customize emails, forms, and landing pages. Monitor campaign engagement and recommend improvements based on performance data. Salesforce Integration & Data Management Work with Salesforce CRM and Pardot to ensure reliable synchronization of prospect and customer data. Support field mapping, campaign attribution, segmentation, and lead management processes. Troubleshoot data synchronization and integration issues. Collaborate with Salesforce and technical specialists where more complex integrations are required. Support integrations between Pardot, Salesforce CRM, and other marketing or business systems. Client Consulting & Collaboration Work directly with clients to understand their marketing objectives, processes, and technical requirements. Translate business requirements into practical Pardot solutions. Explain technical concepts and recommendations clearly to both technical and non-technical stakeholders. Provide clients with guidance and best practices around Pardot, marketing automation, lead management, and campaign optimization. Collaborate with marketing, CRM, creative, product, and technical teams to deliver solutions successfully. Manage multiple client projects and priorities while maintaining a high standard of delivery. Continuous Improvement Review existing Pardot environments and identify opportunities to improve automation, data quality, campaign performance, and usability. Continuously optimize lead nurturing programs, scoring models, segmentation, and workflows. Troubleshoot platform and campaign issues to ensure reliable execution. Stay current with Salesforce Marketing Cloud Account Engagement developments and evolving B2B marketing automation best practices. What We're Looking For Must-Haves 3+ years of hands-on experience with Salesforce Pardot / Marketing Cloud Account Engagement . Strong practical experience building and managing Pardot marketing automation campaigns. Experience with Engagement Studio , automation rules, completion actions, segmentation, and dynamic lists. Experience developing lead nurturing workflows and B2B customer journeys. Strong understanding of lead scoring, grading, qualification, and marketing-to-sales handover. Experience building and managing email campaigns, forms, landing pages, and lead capture processes. Experience integrating and working with Pardot and Salesforce CRM . Strong understanding of prospect data management, segmentation, synchronization, and data quality. Experience with campaign tracking, reporting, and marketing attribution. Good HTML and CSS skills for email and landing page customization. Strong understanding of B2B marketing automation and lead lifecycle management. Excellent troubleshooting and problem-solving skills. Strong communication skills with confidence working directly with clients and stakeholders. Ability to independently manage multiple campaigns, projects, and priorities. Nice-to-Haves Experience with the broader Salesforce Marketing Cloud (SFMC) platform. Experience with Journey Builder, Automation Studio, Email Studio, or Contact Builder. Salesforce Pardot / Marketing Cloud Account Engagement certifications. Other relevant Salesforce certifications. Familiarity with APIs and integrations across the Salesforce and marketing technology ecosystem. Experience working in an agency, consultancy, or enterprise environment supporting multiple clients. Experience with more complex Salesforce CRM configurations and marketing-to-sales workflows. Familiarity with AMPscript, JavaScript, or SQL. Ideal Candidate Profile This role is ideal for someone who: Has deep hands-on knowledge of Pardot rather than only surface-level exposure to the platform. Understands both the technical and marketing sides of B2B marketing automation. Can look at an existing Pardot setup, understand how it works, and identify opportunities to improve it. Thinks beyond individual campaigns and considers the entire prospect journey from initial capture through qualification and sales handover. Enjoys combining technical execution with client-facing consulting. Takes ownership of projects from requirements gathering through implementation, testing, and optimization. Communicates technical concepts clearly to both technical and non-technical stakeholders. Is highly organized and capable of managing multiple client engagements simultaneously. Is proactive, detail-oriented, and committed to delivering high-quality work. Why Join? Work on diverse Pardot / Marketing Cloud Account Engagement projects across multiple client environments. Take ownership of meaningful B2B marketing automation and lead management initiatives. Work directly with clients and help shape how they use Salesforce to improve their marketing and sales processes. Collaborate with experienced consultants and technical specialists within a growing consultancy. Expand your expertise across Salesforce CRM, marketing automation, integrations, and the broader Salesforce ecosystem. Join a fully remote team that values autonomy, collaboration, continuous learning, and technical excellence. Recruitment Process Initial Interview Client Interview Offer & Onboarding

Location: Metro Manila, Philippines About the Client We're helping a company in the fintech and digital assets industry find an experienced Customer Support Specialist to support users of its digital assets platform and associated crypto payment card. The company operates within the evolving financial technology space, providing digital financial solutions that connect traditional payment services with cryptocurrency and digital assets. As the business continues to grow, they're looking for their first dedicated Customer Support Specialist to take ownership of incoming customer inquiries, resolve issues, and help establish a reliable, high-quality customer support function. The Role We're looking for a Customer Support Specialist – Fintech & Crypto Payments who combines excellent customer service skills with a strong understanding of financial products, digital platforms, payment transactions, and ideally cryptocurrency. You'll be the first point of contact for customers using the platform and its associated crypto card, helping them navigate account setup, verification, platform functionality, card usage, payments, deposits, withdrawals, and other transaction-related concerns. The majority of support will be handled through live chat and written communication , with occasional phone or video calls when customers require more hands-on assistance. As the first person joining this function, you'll be expected to take ownership of incoming cases and resolve issues independently wherever possible, following established SOPs and escalation procedures. This is not a generic customer service role. We're looking for someone who can understand the product, investigate problems, identify solutions, and confidently guide customers through financial and technical issues. Role Details Commitment: Full-Time (40 hours/week) Working Hours: Fixed Bahamas business hours (Eastern Time) Location: Fully Remote Engagement: Independent Contractor Start Date: ASAP Monthly Rate: US$1,200 - $1,600 (Depending on level of experience) What You'll Do Customer Support & Platform Assistance Serve as the primary point of contact for incoming customer inquiries through live chat, email, and other written channels. Handle phone or video calls when issues require more detailed or personalized assistance. Guide customers through account creation, onboarding, verification, and general platform navigation. Help customers understand and use the platform's features and services effectively. Investigate customer concerns, identify underlying issues, and provide accurate, timely resolutions. Take ownership of cases from initial contact through resolution, escalating only when necessary and in line with established SOPs. Maintain professional, clear, and reassuring communication throughout the customer journey. Crypto Card & Payment Support Assist customers with crypto card issuance, activation, linking, and usage. Troubleshoot Visa card-related issues, including declined or failed transactions, card connections, and payment concerns. Help customers understand transaction statuses, payment processes, and common reasons for unsuccessful transactions. Support customers with deposits, withdrawals, transfers, balances, and account-related transactions. Investigate transaction discrepancies and coordinate with internal teams where additional support is required. Provide clear guidance while maintaining accuracy when handling financial and transactional information. Account Verification & Issue Resolution Guide customers through relevant KYC, identity verification, and account-related procedures. Troubleshoot common account access, verification, and platform issues. Independently investigate and resolve incoming cases using available tools, resources, and established procedures. Recognize when issues require escalation to operations, compliance, payments, or technical teams. Maintain ownership of the customer experience even when other teams are involved in resolving a case. Handle sensitive customer information with appropriate care, discretion, and confidentiality. Support Operations & Continuous Improvement Accurately document customer inquiries, troubleshooting steps, actions taken, and resolutions in internal systems. Follow established SOPs while identifying opportunities to improve support processes and customer communication. Help build and refine the customer support function as the company's first dedicated support specialist. Identify recurring issues, customer pain points, and potential gaps in the platform experience. Share feedback and recommendations with relevant internal teams. Stay informed about platform functionality, crypto card processes, internal procedures, and product updates. What We're Looking For Must-Haves At least 3 years of experience in customer support, client services, or client operations , preferably within fintech, financial services, digital banking, payments, or cryptocurrency. Direct experience supporting customers using financial products, payment cards, or digital financial platforms. Strong understanding of card payments and common transaction issues, including declined payments, failed transactions, card activation, and payment troubleshooting. Familiarity with customer onboarding, account verification, KYC, and transaction-related support processes. Strong written and spoken English, with the ability to explain financial or technical issues clearly and professionally. Experience handling customer inquiries through live chat, email, or other written communication channels. Confidence communicating with customers through phone or video calls when required. Strong troubleshooting skills and the ability to independently investigate and resolve customer concerns. Ability to follow SOPs, exercise sound judgment, and recognize when escalation is necessary. Excellent attention to detail, particularly when dealing with financial transactions and sensitive customer information. Strong organizational skills and the ability to manage multiple incoming cases while maintaining quality and responsiveness. A proactive, resourceful, and customer-focused approach to problem-solving. Familiarity with cryptocurrency and digital assets, whether through professional experience or personal use. Nice-to-Haves Professional experience supporting a cryptocurrency exchange, wallet provider, crypto card, trading platform, or digital assets business. Experience supporting Visa/Mastercard-linked financial products or payment cards. Familiarity with cryptocurrency wallets, exchanges, deposits, withdrawals, and on-chain transactions. Experience in payments operations, trading operations, financial-services operations, or client operations. Experience supporting B2C financial products. Familiarity with customer support platforms such as Intercom, Zendesk, Freshdesk, Salesforce, or similar tools. Experience using ticketing systems, knowledge bases, and internal escalation workflows. Understanding of blockchain and cryptocurrency concepts. Experience coordinating with compliance, risk, fraud, payments, or technical teams. Previous experience helping establish or improve a customer support function. Ideal Candidate Profile You're someone who genuinely enjoys helping customers but also has the technical curiosity and financial-product knowledge needed to investigate and resolve problems. You're comfortable explaining how digital financial platforms work, guiding customers through account and transaction issues, and troubleshooting payment card concerns. You don't simply pass difficult questions to another team—you investigate, follow the appropriate procedures, and take ownership of the issue through to resolution. Ideally, you've worked professionally within a crypto or digital assets environment. However, we're also open to strong candidates from fintech, digital banking, or payments who have a solid understanding of cryptocurrency through personal use. As the first dedicated customer support hire, you're comfortable working independently, following established processes, and helping shape how the function develops. Most importantly, you're resourceful, detail-oriented, calm under pressure, and committed to delivering an excellent customer experience . Why Join? Join a growing business operating at the intersection of fintech, digital assets, and payment technology. Become the company's first dedicated Customer Support Specialist and play an important role in developing the function. Gain hands-on exposure to digital financial products, crypto cards, payment processes, and platform operations. Take meaningful ownership of customer cases rather than working within a narrowly defined support function. Collaborate directly with operations, compliance, payments, and technical teams. Work remotely in a role that values independence, initiative, and problem-solving. Recruitment Process Initial Interview with Bamboo Works Client Interview Offer & Onboarding

Location: Cape Town, South Africa About the Client We're helping a company in the fintech and digital assets industry find an experienced Customer Support Specialist to support users of its digital assets platform and associated crypto payment card. The company operates within the evolving financial technology space, providing digital financial solutions that connect traditional payment services with cryptocurrency and digital assets. As the business continues to grow, they're looking for their first dedicated Customer Support Specialist to take ownership of incoming customer inquiries, resolve issues, and help establish a reliable, high-quality customer support function. The Role We're looking for a Customer Support Specialist – Fintech & Crypto Payments who combines excellent customer service skills with a strong understanding of financial products, digital platforms, payment transactions, and ideally cryptocurrency. You'll be the first point of contact for customers using the platform and its associated crypto card, helping them navigate account setup, verification, platform functionality, card usage, payments, deposits, withdrawals, and other transaction-related concerns. The majority of support will be handled through live chat and written communication , with occasional phone or video calls when customers require more hands-on assistance. As the first person joining this function, you'll be expected to take ownership of incoming cases and resolve issues independently wherever possible, following established SOPs and escalation procedures. This is not a generic customer service role. We're looking for someone who can understand the product, investigate problems, identify solutions, and confidently guide customers through financial and technical issues. Role Details Commitment: Full-Time (40 hours/week) Working Hours: Fixed Bahamas business hours (Eastern Time) Location: Fully Remote Engagement: Independent Contractor Start Date: ASAP Monthly Rate: US$1,200 - $1,600 (Depending on level of experience) What You'll Do Customer Support & Platform Assistance Serve as the primary point of contact for incoming customer inquiries through live chat, email, and other written channels. Handle phone or video calls when issues require more detailed or personalized assistance. Guide customers through account creation, onboarding, verification, and general platform navigation. Help customers understand and use the platform's features and services effectively. Investigate customer concerns, identify underlying issues, and provide accurate, timely resolutions. Take ownership of cases from initial contact through resolution, escalating only when necessary and in line with established SOPs. Maintain professional, clear, and reassuring communication throughout the customer journey. Crypto Card & Payment Support Assist customers with crypto card issuance, activation, linking, and usage. Troubleshoot Visa card-related issues, including declined or failed transactions, card connections, and payment concerns. Help customers understand transaction statuses, payment processes, and common reasons for unsuccessful transactions. Support customers with deposits, withdrawals, transfers, balances, and account-related transactions. Investigate transaction discrepancies and coordinate with internal teams where additional support is required. Provide clear guidance while maintaining accuracy when handling financial and transactional information. Account Verification & Issue Resolution Guide customers through relevant KYC, identity verification, and account-related procedures. Troubleshoot common account access, verification, and platform issues. Independently investigate and resolve incoming cases using available tools, resources, and established procedures. Recognize when issues require escalation to operations, compliance, payments, or technical teams. Maintain ownership of the customer experience even when other teams are involved in resolving a case. Handle sensitive customer information with appropriate care, discretion, and confidentiality. Support Operations & Continuous Improvement Accurately document customer inquiries, troubleshooting steps, actions taken, and resolutions in internal systems. Follow established SOPs while identifying opportunities to improve support processes and customer communication. Help build and refine the customer support function as the company's first dedicated support specialist. Identify recurring issues, customer pain points, and potential gaps in the platform experience. Share feedback and recommendations with relevant internal teams. Stay informed about platform functionality, crypto card processes, internal procedures, and product updates. What We're Looking For Must-Haves At least 3 years of experience in customer support, client services, or client operations , preferably within fintech, financial services, digital banking, payments, or cryptocurrency. Direct experience supporting customers using financial products, payment cards, or digital financial platforms. Strong understanding of card payments and common transaction issues, including declined payments, failed transactions, card activation, and payment troubleshooting. Familiarity with customer onboarding, account verification, KYC, and transaction-related support processes. Strong written and spoken English, with the ability to explain financial or technical issues clearly and professionally. Experience handling customer inquiries through live chat, email, or other written communication channels. Confidence communicating with customers through phone or video calls when required. Strong troubleshooting skills and the ability to independently investigate and resolve customer concerns. Ability to follow SOPs, exercise sound judgment, and recognize when escalation is necessary. Excellent attention to detail, particularly when dealing with financial transactions and sensitive customer information. Strong organizational skills and the ability to manage multiple incoming cases while maintaining quality and responsiveness. A proactive, resourceful, and customer-focused approach to problem-solving. Familiarity with cryptocurrency and digital assets, whether through professional experience or personal use. Nice-to-Haves Professional experience supporting a cryptocurrency exchange, wallet provider, crypto card, trading platform, or digital assets business. Experience supporting Visa/Mastercard-linked financial products or payment cards. Familiarity with cryptocurrency wallets, exchanges, deposits, withdrawals, and on-chain transactions. Experience in payments operations, trading operations, financial-services operations, or client operations. Experience supporting B2C financial products. Familiarity with customer support platforms such as Intercom, Zendesk, Freshdesk, Salesforce, or similar tools. Experience using ticketing systems, knowledge bases, and internal escalation workflows. Understanding of blockchain and cryptocurrency concepts. Experience coordinating with compliance, risk, fraud, payments, or technical teams. Previous experience helping establish or improve a customer support function. Ideal Candidate Profile You're someone who genuinely enjoys helping customers but also has the technical curiosity and financial-product knowledge needed to investigate and resolve problems. You're comfortable explaining how digital financial platforms work, guiding customers through account and transaction issues, and troubleshooting payment card concerns. You don't simply pass difficult questions to another team—you investigate, follow the appropriate procedures, and take ownership of the issue through to resolution. Ideally, you've worked professionally within a crypto or digital assets environment. However, we're also open to strong candidates from fintech, digital banking, or payments who have a solid understanding of cryptocurrency through personal use. As the first dedicated customer support hire, you're comfortable working independently, following established processes, and helping shape how the function develops. Most importantly, you're resourceful, detail-oriented, calm under pressure, and committed to delivering an excellent customer experience . Why Join? Join a growing business operating at the intersection of fintech, digital assets, and payment technology. Become the company's first dedicated Customer Support Specialist and play an important role in developing the function. Gain hands-on exposure to digital financial products, crypto cards, payment processes, and platform operations. Take meaningful ownership of customer cases rather than working within a narrowly defined support function. Collaborate directly with operations, compliance, payments, and technical teams. Work remotely in a role that values independence, initiative, and problem-solving. Recruitment Process Initial Interview with Bamboo Works Client Interview Offer & Onboarding

Location: Arlington, VA, United States Job Title Resource Management Analyst Why IDS? IDS believes in resolving conflict and building innovative approaches to do so. Combining operational expertise with an intimate understanding of today’s greatest challenges, we bring our customers the solutions required for success in a complex and multidimensional world. IDS tailors solutions for a diverse range of government, military, nonprofit, and public-sector clients. Locations Gov Site (NCR) Please note, candidates must be flexible. Shift times are general hours; some projects may require earlier or later reporting based on customer requirements. Job Description IDS is seeking a Resource Management Analyst to support financial planning, budgeting, execution, and defense acquisition reporting across complex government programs. This role supports senior leadership by preparing programmatic financial documentation, analyzing resource requirements, managing multi-year budget planning cycles, and supporting PPBE and POM development. The Resource Management Analyst ensures accurate, timely financial data and contributes to strategic resource decision-making. Key Duties • Support planning, programming, budgeting, and execution (PPBE) processes, including documentation, tracking, and reporting. • Assist in developing Program Objective Memorandum (POM) inputs, resource justification materials, and financial execution reports. • Conduct financial analysis to support program funding strategies, cost projections, and resource prioritization. • Prepare acquisition-related documentation, resource reports, and metrics for leadership review. • Coordinate with internal and external stakeholders to gather data, analyze requirements, and support informed financial decisions. • Maintain accurate financial records, audit support documentation, and program budget tracking tools. • Identify funding issues, risks, and mitigation options to support program continuity. • Assist with multi-year budget planning, forecasting, and alignment with organizational priorities. Requirements • Bachelor’s degree in Finance, Business Administration, Accounting, or a related field. • 5–7 years of experience in: • Defense acquisition guidance and reporting; or • Planning, Programming, Budgeting & Execution (PPBE) management; or • Program Objective Memorandum (POM) preparation. • SECRET clearance required. Compensation This position is contingent upon award Questions? Please reach out to lolney@idsinternational.com for additional questions or information.

Location: Columbia, MD, United States Job Title Part-Time Contract Security Officer (CSSO) Why IDS? IDS believes in resolving conflict and building innovative approaches to solve complex challenges. Combining operational expertise with an intimate understanding of today’s greatest challenges, we bring our customers the solutions required for success in a multidimensional world. IDS tailors solutions for a diverse range of government, military, nonprofit, and public-sector clients. Location Columbia, MD / Remote Shifts Available Part-Time Please note, candidates must be flexible. Work schedules may vary based on customer requirements and business needs. Job Description ADG Creative, an IDS subsidiary is seeking an experienced Part-Time Contract Security Officer (CSSO) to support the company's industrial security program within a highly regulated cleared environment. The CSSO will support personnel security, classified information protection, physical security, security education, compliance activities, and daily security operations. The ideal candidate will have experience processing personnel security actions, maintaining security records, supporting compliance requirements, and working independently within a fast-paced security environment. Key Duties • Support personnel security processing activities, including clearance actions, transfers, reinvestigations, debriefings, and related security requirements. • Maintain personnel security records and supporting documentation. • Assist with classified document accountability, safeguarding, transmission, and storage requirements. • Support facility security, access control, visitor management, and security inspections. • Conduct and support security briefings, training, and security awareness activities. • Identify, document, and escalate security incidents and potential security concerns as appropriate. • Assist with government and customer security reviews, inspections, and audits. • Ensure compliance with applicable government security regulations, policies, and contractual requirements. • Provide security guidance to cleared personnel and support daily security operations. Requirements • Active TS/SCI clearance with Full-Scope Polygraph. • 3-5 years of industrial security and/or personnel security experience in a cleared environment. • Experience processing personnel security actions and maintaining security records. • Working knowledge of NISPOM and other applicable security regulations. • Experience supporting government security inspections, audits, or compliance reviews. • Strong organizational, communication, and documentation skills. • Ability to handle sensitive information with discretion. • Ability to work independently and exercise sound judgment. Preferred Qualifications • Experience supporting intelligence community or other highly classified programs. • Experience working with government security representatives. • Familiarity with personnel security processing systems. • Experience supporting Insider Threat or related security programs. • Security-related training, certifications, or professional development coursework. Compensation • $45.00 - $60.00 per hour

Location: Columbia, MD, United States Job Title Senior Communications Specialist Why IDS? IDS believes in resolving conflict and building innovative approaches to do so. Combining operational expertise with an intimate understanding of today’s greatest challenges, we bring our customers the solutions required for success in a complex and multidimensional world. IDS tailors solutions for a diverse range of government, military, nonprofit, and public-sector clients. Locations Columbia, MD Shifts Available This is a full-time, on-site position. Candidates must be flexible and available to support occasional evening, weekend, or holiday requirements based on customer and project needs. Job Description IDS is seeking an experienced Senior Communications Specialist for ADG Creative, an IDS subsidiary, to lead strategic communications and marketing initiatives for federal and commercial clients. The ideal candidate will serve as a trusted communications advisor, developing communication strategies, executive-level content, stakeholder engagement initiatives, and outreach efforts that support organizational and client objectives. This position requires exceptional communication skills, strong client-facing experience, and the ability to manage complex communications initiatives from planning through execution. Key Duties • Lead the development and execution of strategic communications and marketing initiatives supporting client and organizational objectives. • Develop communication strategies, messaging frameworks, and engagement plans for diverse audiences. • Research, write, and edit executive-level communications products, including presentations, briefings, white papers, talking points, articles, reports, marketing content, and outreach materials. • Serve as a strategic communications advisor to clients, stakeholders, and leadership teams. • Collaborate with subject matter experts and stakeholders to develop high-quality communications products and deliverables. • Lead communications efforts supporting change management, outreach, workforce development, and organizational initiatives. • Facilitate discovery sessions, workshops, meetings, and stakeholder engagement activities. • Provide strategic guidance and recommendations to support communications and marketing objectives. • Assist in managing project schedules, budgets, customer relationships, and service delivery requirements. • Ensure all communications products align with brand standards and maintain consistency in style, quality, and messaging. • Adhere to established standards, best practices, and processes for content creation, quality control, delivery, and content repurposing. • Present communications strategies, concepts, and recommendations effectively to clients and senior leadership. Requirements • Bachelor’s degree in Communications, Marketing, Public Relations, Journalism, English, or a related field. • Minimum of 8 years of relevant communications, marketing, public affairs, strategic communications, or related experience preferred. • Active TS/SCI Clearance with Full Scope Polygraph required. • Demonstrated experience developing and executing strategic communications initiatives. • Excellent written, verbal, and presentation skills. • Ability to build and maintain strong relationships with clients, stakeholders, and leadership. • Strong organizational, project management, and client engagement skills. • Ability to manage multiple high-priority initiatives simultaneously. • Self-starter with the ability to operate independently and provide strategic leadership. • Proficiency with Microsoft Office Suite. • Ability to work nights, weekends, and holidays as required. • Writing samples required. Compensation • $90,000 - $110,000 annually • Benefits

Location: Columbia, MD, United States Job Title Senior Communications Specialist Why IDS? IDS believes in resolving conflict, building innovative approaches to do so. Combining operational expertise with an intimate understanding of today’s greatest challenges, we bring our customers the solutions required for success in a complex and multidimensional world. IDS tailors solutions for a diverse range of government, military, nonprofit, and public-sector clients. Locations Annapolis Junction, MD Shifts Available Please note, candidates must be flexible. Shift times are general hours; some projects may require earlier or later reporting based on customer requirements. Job Description IDS is seeking an experienced Senior Communications Specialist, for ADG Creative, an IDS subsidiary, to support corporate communications, marketing strategy, and client engagement initiatives. This role is responsible for developing and executing strategic communications, producing high-quality content, and advising leadership and clients on messaging and marketing solutions. Key Duties • Support and oversee corporate communications and marketing to include communications/marketing strategy development, content development, and presentations • Plan, develop, and oversee the creation and execution of various strategic communications and multi-media deliverables • Research, write, and edit tailored messages for internal stakeholders, external partners, leadership, and workforce audiences • Collaborate with subject matter experts and stakeholders to draft and finalize briefings, white papers, talking points, articles, reports, marketing content, outreach, and other materials • Develop innovative ideas to communicate corporate initiatives such as change management, outreach, and workforce development • Coordinate and facilitate team discovery sessions and information sharing activities • Advise clients, make recommendations, and provide strategic guidance to support development of marketing solutions • Mentor communications staff • Help manage budgets, schedules, service delivery, and customer engagement • Provide support to identify, establish, and maintain new and existing accounts through strong client relationships • Ensure all content is on-brand, and consistent in style, quality, and voice • Adhere to standards, best practices, and processes for content creation, quality control, delivery, and content repurposing • Present and sell concepts and ideas effectively to clients • May supervise others Requirements • Master’s degree in a related field • OR Bachelor’s degree with 12 years of experience • OR Associate’s degree or High School Diploma with 16 years of experience • Minimum 10 years of experience aligned to the education substitution structure above • Active TS/SCI clearance with CI Poly required • Writing samples required Compensation $110,000 – $130,000 annual salary Benefits

Location: Pasig, Philippines Neolytix is a healthcare services and technology organization that supports medical practices and healthcare businesses through specialized operational solutions. We operate with globally distributed teams and are committed to delivering operational excellence, maintaining strong compliance standards, and creating an engaging employee experience across all locations. We are seeking an experienced, commercially minded Human Resources Business Partner (HRBP) to support leaders and employees across the Philippines, Latin America, and the United States. This individual will act as a strategic advisor and hands-on HR partner, helping business leaders build high-performing teams while ensuring fair, consistent, compliant, and people-centered HR practices. The HRBP will partner with functional and operational leaders across the Philippines, Latin America, and the United States to align people strategy with business goals. The role is responsible for advising on employee relations, performance management, workforce planning, engagement, talent development, organizational change, and policy implementation. This position requires a practical understanding of the challenges of managing distributed, multicultural teams. The successful candidate will be able to navigate regional employment practices, work effectively across time zones, maintain high levels of confidentiality, and balance employee advocacy with Neolytix’s operational and client-service requirements. Key ResponsibilitiesRegional Business Partnership Partner closely with business leaders across the Philippines, Latin America, and the United States to understand workforce priorities, operational needs, organizational challenges, and people-related risks. Translate business objectives into regional people plans covering headcount planning, hiring, retention, performance, talent development, and employee engagement. Provide proactive HR guidance to leaders on team structure, role clarity, manager effectiveness, internal mobility, succession planning, and organizational change. Act as a trusted advisor and coach to people managers, supporting them in making fair, timely, and business-aligned people decisions. Collaborate with HR, Operations, Finance, Talent Acquisition, Payroll, and Legal stakeholders to ensure coordinated people support across regions. Identify regional trends, recurring employee concerns, and organizational risks; recommend practical and scalable improvements. Employee Relations and Workplace Investigations Manage and advise on sensitive employee-relations matters, including conduct concerns, attendance, performance issues, conflicts, grievances, workplace investigations, corrective action, and separations. Ensure employee-relations matters are addressed promptly, objectively, confidentially, and with appropriate documentation. Guide managers through performance improvement plans, coaching plans, written warnings, final notices, and other corrective-action processes. Conduct or support workplace investigations in accordance with company policy, local employment requirements, and applicable escalation protocols. Partner with HR leadership and legal counsel, as appropriate, on complex employee-relations matters and high-risk decisions. Maintain consistency in the application of policies and employment practices while accounting for country-specific legal and cultural considerations. Regional Compliance and Policy Administration Support implementation and consistent application of Neolytix HR policies across the Philippines, Latin America, and the United States. Maintain working knowledge of key employment-practice requirements applicable to supported regions, including employment classification, working hours, leave administration, wage-and-hour considerations, disciplinary practices, employee documentation, and separation processes. Partner with local HR, Payroll, Finance, and external advisors to ensure appropriate country-specific compliance and documentation. Identify policy gaps, process risks, and inconsistent practices; recommend updates that balance regional requirements with a cohesive global employee experience. Support audit readiness and provide HR documentation, reports, and records as needed. Escalate legal, regulatory, and employee-relations risks to HR leadership and appropriate internal or external counsel. Performance, Talent, and Leadership Development Support the design and execution of performance-management processes, including goal setting, performance reviews, calibration discussions, development planning, and performance-improvement processes. Coach managers to give clear feedback, set measurable expectations, document performance concerns, and address issues early. Partner with business leaders and Talent Acquisition on workforce planning, job design, hiring priorities, interview quality, and onboarding readiness. Support talent reviews, succession planning, and identification of high-potential employees and critical roles. Help implement leadership-development, manager-training, and employee-learning initiatives that build capability across regions. Ensure career development and internal-mobility practices are equitable, transparent, and aligned with business needs. Employee Engagement and Culture Use employee-engagement surveys, pulse checks, retention data, exit-interview feedback, and manager input to identify cultural strengths and opportunities. Partner with leaders to develop clear and measurable action plans in response to engagement and employee-experience findings. Support initiatives that promote inclusion, recognition, effective communication, wellness, and connection among remote and distributed employees. Facilitate or support manager conversations, employee listening sessions, and culture-building activities across regional teams. Promote Neolytix values and reinforce a consistent, respectful, and accountable employee experience across the employee lifecycle. HR Operations, Data, and Reporting Maintain accurate, timely, and confidential HR documentation for supported employee populations. Partner with HR Operations, Payroll, Benefits, and HRIS teams to resolve employee concerns and ensure smooth people processes. Analyze regional people metrics, including attrition, retention, absenteeism, time-to-fill, engagement, internal mobility, performance outcomes, and employee-relations trends. Develop reports and concise insights for business leaders and HR leadership, highlighting risks, root causes, and recommended actions. Identify opportunities to streamline workflows, improve service delivery, standardize documentation, and automate recurring HR processes. Ensure employee data is handled in accordance with company standards, access controls, privacy requirements, and applicable data-protection obligations.

Location: Quezon City, Metro Manila, Philippines Neolytix is a healthcare services and technology organization that supports medical practices and healthcare businesses through specialized operational solutions. We operate with globally distributed teams and are committed to delivering operational excellence, maintaining strong compliance standards, and creating an engaging employee experience across all locations. We are seeking an experienced, commercially minded Human Resources Business Partner (HRBP) to support leaders and employees across the Philippines, Latin America, and the United States. This individual will act as a strategic advisor and hands-on HR partner, helping business leaders build high-performing teams while ensuring fair, consistent, compliant, and people-centered HR practices. The HRBP will partner with functional and operational leaders across the Philippines, Latin America, and the United States to align people strategy with business goals. The role is responsible for advising on employee relations, performance management, workforce planning, engagement, talent development, organizational change, and policy implementation. This position requires a practical understanding of the challenges of managing distributed, multicultural teams. The successful candidate will be able to navigate regional employment practices, work effectively across time zones, maintain high levels of confidentiality, and balance employee advocacy with Neolytix’s operational and client-service requirements. Key ResponsibilitiesRegional Business Partnership Partner closely with business leaders across the Philippines, Latin America, and the United States to understand workforce priorities, operational needs, organizational challenges, and people-related risks. Translate business objectives into regional people plans covering headcount planning, hiring, retention, performance, talent development, and employee engagement. Provide proactive HR guidance to leaders on team structure, role clarity, manager effectiveness, internal mobility, succession planning, and organizational change. Act as a trusted advisor and coach to people managers, supporting them in making fair, timely, and business-aligned people decisions. Collaborate with HR, Operations, Finance, Talent Acquisition, Payroll, and Legal stakeholders to ensure coordinated people support across regions. Identify regional trends, recurring employee concerns, and organizational risks; recommend practical and scalable improvements. Employee Relations and Workplace Investigations Manage and advise on sensitive employee-relations matters, including conduct concerns, attendance, performance issues, conflicts, grievances, workplace investigations, corrective action, and separations. Ensure employee-relations matters are addressed promptly, objectively, confidentially, and with appropriate documentation. Guide managers through performance improvement plans, coaching plans, written warnings, final notices, and other corrective-action processes. Conduct or support workplace investigations in accordance with company policy, local employment requirements, and applicable escalation protocols. Partner with HR leadership and legal counsel, as appropriate, on complex employee-relations matters and high-risk decisions. Maintain consistency in the application of policies and employment practices while accounting for country-specific legal and cultural considerations. Regional Compliance and Policy Administration Support implementation and consistent application of Neolytix HR policies across the Philippines, Latin America, and the United States. Maintain working knowledge of key employment-practice requirements applicable to supported regions, including employment classification, working hours, leave administration, wage-and-hour considerations, disciplinary practices, employee documentation, and separation processes. Partner with local HR, Payroll, Finance, and external advisors to ensure appropriate country-specific compliance and documentation. Identify policy gaps, process risks, and inconsistent practices; recommend updates that balance regional requirements with a cohesive global employee experience. Support audit readiness and provide HR documentation, reports, and records as needed. Escalate legal, regulatory, and employee-relations risks to HR leadership and appropriate internal or external counsel. Performance, Talent, and Leadership Development Support the design and execution of performance-management processes, including goal setting, performance reviews, calibration discussions, development planning, and performance-improvement processes. Coach managers to give clear feedback, set measurable expectations, document performance concerns, and address issues early. Partner with business leaders and Talent Acquisition on workforce planning, job design, hiring priorities, interview quality, and onboarding readiness. Support talent reviews, succession planning, and identification of high-potential employees and critical roles. Help implement leadership-development, manager-training, and employee-learning initiatives that build capability across regions. Ensure career development and internal-mobility practices are equitable, transparent, and aligned with business needs. Employee Engagement and Culture Use employee-engagement surveys, pulse checks, retention data, exit-interview feedback, and manager input to identify cultural strengths and opportunities. Partner with leaders to develop clear and measurable action plans in response to engagement and employee-experience findings. Support initiatives that promote inclusion, recognition, effective communication, wellness, and connection among remote and distributed employees. Facilitate or support manager conversations, employee listening sessions, and culture-building activities across regional teams. Promote Neolytix values and reinforce a consistent, respectful, and accountable employee experience across the employee lifecycle. HR Operations, Data, and Reporting Maintain accurate, timely, and confidential HR documentation for supported employee populations. Partner with HR Operations, Payroll, Benefits, and HRIS teams to resolve employee concerns and ensure smooth people processes. Analyze regional people metrics, including attrition, retention, absenteeism, time-to-fill, engagement, internal mobility, performance outcomes, and employee-relations trends. Develop reports and concise insights for business leaders and HR leadership, highlighting risks, root causes, and recommended actions. Identify opportunities to streamline workflows, improve service delivery, standardize documentation, and automate recurring HR processes. Ensure employee data is handled in accordance with company standards, access controls, privacy requirements, and applicable data-protection obligations.