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Location: Belfast, Northern Ireland, Remote Workplace: remote Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalised and profitable guest experiences. As a result, our digital ordering, payment, loyalty and guest engagement solutions enable brands to do more with less and make every guest feel like a regular. While our roots are in NYC, we’re intentionally investing in Belfast and Northern Ireland as a key hub, with an established leadership presence, a local team, and community for the long term. This role is fully remote, offering you flexibility to work from anywhere within NI. Your new role In this role, you’ll join as a Software Engineer on the ‘BrandX’ team, which is part of the wider ‘Order Engineering’ group. BrandX (Brand Experience) builds the tools restaurant brands and Olo's internal teams use to run their business on Olo. We own the Dashboard that brand operators log into every day, the internal Admin application, and the billing and invoicing systems that turn platform usage into invoices. We also own how brands sign in and manage their users, including SSO and two-factor authentication, and we are building Olo AI Assist, a natural-language assistant inside the Dashboard. The team is seven engineers spread across the US and Europe, and you'd be our first hire in Northern Ireland. Because the team sits between brands, Finance, and the rest of Order Engineering, the work is varied. One week you might be shipping a new Dashboard settings page, the next you're tracing a billing discrepancy across our finance integrations or teaching Olo AI Assist a new skill so a brand can update hours across hundreds of stores just by asking. You'll pair with senior engineers, review and ship code most days, and use Claude Code as a normal part of how you work. How you’ll make an impact Learn the BrandX domain and technology stack, and get to know the brands, Finance partners, and Order Engineering teams we work with. Own small-to-medium features end to end, from understanding the requirement to shipping it, with senior engineers available when you need them. Write code that meets our standards, and participate in code reviews as both author and reviewer. Build reliable and maintainable software, with test coverage that matches the risk of the change. Contribute to the team’s delivery pipeline, including test coverage, CI, and deployment practices. Use Claude Code and GitHub Copilot as your default way of building, and help the team push what these tools can do. Troubleshoot and debug production issues, learning how our systems fit together along the way. Participate in team ceremonies such as daily stand-ups and retrospectives, sharing updates and feedback. Take part in learning activities, including game days and training sessions, to build familiarity with Olo’s tools and processes. Join the on-call rotation, with responsibilities that grow as you learn the team’s systems. What will set you up for success Bachelor’s Degree in Computer Science, Software Engineering, or a related field, or equivalent practical experience. 1 to 3 years of professional software engineering experience, or a strong portfolio of shipped projects. Working knowledge of C# and .NET, and comfort reading code you didn't write. Some experience building web UIs. We use React and TypeScript, but any modern framework is a fine starting point. Comfortable with SQL and relational data. A lot of our work is understanding how data moves between systems. You understand the difference between unit, integration, and end-to-end tests and when each one earns its place. AI coding agents are your default way of working. You use tools like Claude Code daily, you can explain the fundamentals underneath what they generate, and you're excited about a team that expects you to push them further. You ask questions early, write things down, and are comfortable working with colleagues in other time zones. About Olo Olo is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 800 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular. Learn more at olo.com. Applicant Privacy Notice (United Kingdom)

Задачи: — Писать на TypeScript и React frontend-часть веб-приложения — продукт на стыке AI-моделей, компьютерного зрения, статистики и высоконагруженных отказоустойчивых систем Требования: — Опыт применения технологий: TypeScript, React, Redux — Опыт разработки от четырёх лет — Будет плюсом: опыт работы с базами данных, понимание основ бэкенда, машинного обучения

Задачи: — Разработка backend на Python с использованием FastAPI: учет складских остатков, заказов, цен, отправок, интеграция с 1С и платежными системами. — Создание админ-панели для менеджеров, личного кабинета клиентов и дашбордов для руководства на Vue 3 с Typescript. — Разработка Telegram-ботов для приема заказов, уведомления о статусе грузов, отправки актуальных цен постоянным клиентам. — Организация фоновых задач с помощью Celery и Redis: отчеты, синхронизация данных и цен, экспорт. — Проектирование схем баз данных, написание корректных миграций и обеспечение стабильности системы. Требования: — Хорошее владение Python и FastAPI, коммерческий опыт от 2 лет. — Знание SQLAlchemy ORM, миграций и принципов работы. — Опыт проектирования схем баз данных MySQL/PostgreSQL, анализ индексов и медленных SQL-запросов. — Владение Git: ветвление, code review, командная работа. — Опыт работы с Celery и Redis, очередями и планировщиками задач. — Базовые навыки работы с Docker: сборка, запуск, деплой. — Опыт разработки production Telegram-ботов. — Знание Linux и сетевых основ: SSH, Nginx, логи, базовые networking. — Опыт работы с Vue 3, Typescript, Composition API, Pinia, Vue Router. — Опыт работы с REST API. Преимущества: — Опыт с React Native и Expo для мобильных приложений. — Опыт интеграции с 1С. — Опыт работы с CI/CD, мониторингом и высокими нагрузками. — Понимание сферы продаж, складов или логистики. Условия: — Рабочее время с 9:00 до 18:00. — Зарплата 8 000 000 сум.

Ищется опытный Frontend Developer уровня Senior для работы над медиа-платформой, которая использует технологии искусственного интеллекта и мультиагентные системы. В проекте применяются React, TypeScript, JavaScript, Next.js, Redux Toolkit, RTK Query, Server-Sent Events и CSS3. Кандидат должен обладать глубокими знаниями и навыками в указанных технологиях для разработки и поддержки интерфейса платформы.

Location: Indonesia; Philippines; Vietnam Workplace: none We're Osome - an international fintech startup making the lives of entrepreneurs easier. We help thousands of businesses kick admin, accounting and bookkeeping out of their day-to-day, so they can spend more time on what's important to them. We've developed a unique solution that combines SaaS with a human-in-the-loop approach to provide full-fledged services in real-time. We’re experiencing rapid growth in both client base and team, which now comprises around 500 people across our offices worldwide. As we continue to scale, we’re looking for more bright minds who are excited to make a real impact by solving complex problems. What to expect: You’ll handle real client accounts, not dummy data Accuracy matters — mistakes don’t hide for long You’ll communicate with clients and internal teams regularly If you want to build confidence, judgement, and ownership, it will be. What you'll do: Hire, lead, and mentor an engineering team, providing guidance, feedback, and career development opportunities. Ensure team alignment with company goals, translating business needs into clear technical objectives. Drive team execution and delivery, ensuring high-quality, timely releases through agile methodologies. Develop and enforce best engineering practices, maintaining high standards in code quality, architecture, and scalability. Support and optimize team workflows, identifying bottlenecks and improving engineering processes. Foster a strong engineering culture, promoting collaboration, accountability, and continuous improvement. Collaborate with product managers and stakeholders, ensuring technical solutions align with business priorities. Oversee system design and implementation, ensuring maintainability, security, and performance. Ensure team adherence to DevOps and CI/CD best practices, reducing friction in deployment and releases. Monit or and optimize team performance, balancing speed, quality, and technical debt management. Who you are: 3+ years experience as an engineering manager leading teams of 3 or more people. Ability to understand business needs and translate them into technical requirements. Strong proficiency in JavaScript, with TypeScript experience preferred. Familiarity with newer ECMAScript specifications. Solid understanding of React (with hooks), Node.js (Koa or Express), and PostgreSQL. Strong architectural skills, including an understanding of modular design, microservices, and Domain-Driven Design (DDD). Experience in designing and implementing RESTful and WebSocket APIs. Experience in building Authentication and Authorization system with Standard Protocols, RBAC, and Access Token Management. Knowledge of security principles, including API security, encryption, and authentication. Proficiency with Linux command line tools. Familiarity with version control systems like Git, including branching strategies, feature toggles, and CI/CD principles. Experience with cloud services (preferably AWS), including Lambda, SQS/SNS, RDS, S3, IAM, CloudWatch, CloudFormation, EC2, and API Gateway. Strong knowledge of unit testing, end-to-end testing, and Test-Driven Development (TDD) principles. You’ll leave this role better than you started. That’s the goal. Our Benefits Multi-cultural environment to enhance your global perspective. Learning opportunities and mentorship from peers and leaders. An agile working model focused on goals and performance. Remote working arrangement. Office laptop will be provided. Equal Opportunity Statement At OSOME, creating a culture where individuals of all backgrounds feel comfortable really matters. Everyone who applies will receive fair consideration for employment. We do not discriminate based upon race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. We want to ensure that we represent the diversity of talent in the society we live in today. If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know so that we can support you.

Location: New York, NY (HQ) Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. Explore our Engineering Blog https://builders.ramp.com & Emerging Talent https://builders.ramp.com/emerging-talent Blog to learn more about how we build at Ramp and what it’s like to start your career here. ABOUT THE ROLE Ramp is, at its core, an engineering company. We’re looking for frontend and full-stack engineering interns who are excited to build intuitive, high-quality products that solve complex problems for our customers. Our ideal candidate has strong JavaScript fundamentals, an eye for great user experiences, and enjoys turning customer needs into thoughtful engineering solutions. Our frontend stack includes TypeScript, React, Vite, and Ryu, our in-house design system. WHAT YOU’LL DO - Build performant, beautiful, and intuitive interfaces for businesses with complex needs - Own meaningful projects and ship products alongside cross-functional teams - Work closely with product, design, and business teams to turn customer feedback into product improvements - Contribute to the tools, systems, and engineering practices that help Ramp scale WHAT YOU’LL NEED - Currently pursuing a B.S. or higher in Computer Science or a related technical field, graduating December 2027 or later - Strong JavaScript fundamentals and attention to visual and product details - Experience with one or more programming languages - Track record of shipping high-quality products, features, or side projects - Ability to turn product and business ideas into engineering solutions - Desire to learn quickly, take ownership, and work in a fast-paced environment NICE TO HAVES - Experience with React - Familiarity with or interest in TypeScript and modern frontend development - Interest in fintech, AI, or building products at scale COMPENSATION The monthly rate for this internship is $12,500 + a housing stipend. RAMP BENEFITS - Apple MacBook - Catered lunches and dinners in our NYC office Monday through Friday - $10/week for Coffee with a Colleague BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Задачи: — Развивать и поддерживать высоконагруженный сервис с плагинной/микросервисной архитектурой. — Проектировать публичные API сервиса и механизмы интеграции сторонних сервисов. — Реализовывать и интегрировать новые функциональные возможности, такие как ИИ-ассистенты и рекомендательные системы. — Повышать надежность и качество сервиса, оптимизировать производительность на уровне фронтенда и бэкенда, JVM и БД. — Организовывать и поддерживать высокий уровень покрытия тестами — юнит, интеграционными, нагрузочными, функциональными и регрессионными. — Участвовать в ретроспективах инцидентов и устранении возникающих аварийных ситуаций. — Планировать спринты, оценивать и декомпозировать задачи. — Проводить ревью архитектурных и технических решений, обеспечивать взаимовыгодную коммуникацию в команде. — Документировать собственные технические решения и взаимодействовать с командой QA при создании тест-кейсов. — Выполнять уникальные задачи: Переносить порядка 100 млн записей с выполнением сложного преобразования за ограниченное время (<4 ч); Создавать высокопроизводительные сервисы, способные обрабатывать >100 RPS на минимальном оборудовании; Разработать эффективный тестовый фреймворк для нового функционала. — Формировать интерфейс на основе React/FSD и обеспечивать его полную адаптацию для различных браузеров и платформ. — Разрабатывать внутренние инструменты на Node.js, осуществлять непрерывную поставку и настройку CI/CD-процессов. Требования: — Уверенное владение JavaScript/TypeScript, React, CSS, HTML5 (от 2 лет). — Навыки эффективной работы с реляционной базой данных (PostgreSQL, оптимизация запросов, Flyway/Liquibase). — Понимание принципов работы frontend-технологий (webpack, babel, линтеры, NPM/Yarn). — Умение организовывать автоматизированное тестирование на нескольких уровнях (unit, integration, e2e, load testing). — Гибкость и готовность следовать принципам Agile-методологии (Scrum, Kanban). — Опыт ведения документации и подготовки материалов для внутреннего использования. — Возможность самостоятельно проводить технический анализ проблемы и формировать её техническое решение. — Опыт использования GigaChat, Kandinsky и аналогов в продуктах, навыки создания и использования AI-агентов. Условия: — Комфортный современный офис рядом с м. Кутузовская. — Возможность выбрать удобный график – офис/гибрид/удаленка. — Ежегодный пересмотр зарплаты и годовая премия. — Корпоративный спортзал и зоны отдыха. — Более 400 образовательных программ СберУниверситета для профессионального и карьерного развития. — Расширенный ДМС, льготное страхование для семьи и корпоративная пенсионная программа. — Гибкий дисконт по ипотечному кредиту, равный 1/3 ключевой ставки ЦБ. — Подписка Прайм с возможностью совместного использования на трёх близких. — Вознаграждение за рекомендацию друзей в команду Сбера.

Задачи: — Разрабатывать клиентскую часть игр на TypeScript + React + PixiJS. — Реализовывать игровые сцены, эффекты и анимации через Canvas 2D / WebGL / GSAP. — Интегрироваться с игровым сервером через WebSocket и REST API. — Работать с reconnect, лагами и рассинхронизацией состояния клиента и сервера. — Делать адаптивные игровые интерфейсы под mobile и desktop по макетам Figma. — Оптимизировать FPS, память и загрузку графики, в том числе на слабых Android-устройствах. — Работать с Vite, Git, Docker и активно использовать AI-инструменты в разработке. Требования: — Уверенный TypeScript / JavaScript + React. — Практический опыт PixiJS, Canvas 2D или WebGL. — Опыт с GSAP / requestAnimationFrame. — Работа с WebSocket и real-time интерфейсами. — Опыт мобильной оптимизации и профилирования FPS. — Знание HTML5/CSS3, responsive, разные разрешения и ориентации. — Умение точно переносить дизайн из Figma. — Практическое использование Cursor / Claude Code / Copilot или других AI-инструментов. Плюсом: — Spine, Howler.js/Web Audio API, Playwright, Phaser/Cocos Creator и выпущенные HTML5-игры. Условия: — Выплата в USDT (раз в неделю). — Полностью удалённо. — График 5/2, 8 часов, гибкий.

Кто мы Positive Technologies — вендор продуктов и услуг в области кибербезопасности. Более 20 лет наша основная задача — предотвращать хакерские атаки до того, как они причинят неприемлемый ущерб бизнесу и целым отраслям экономики. Наши технологии используют около 4000 организаций по всему миру. Ищем сильного инженера, который будет развивать PTree - платформу для проведения нагрузочного тестирования, сбора и анализа результатов, работы с метриками и формирования отчетов. Нам нужен человек, который способен работать от пользовательской задачи до готового сервиса: разобраться в потребности, спроектировать решение, реализовать frontend и backend, обеспечить его качество и сопровождение. Задачи: • проектировать архитектуру компонентов и сервисов, определять технические решения и обеспечивать их масштабируемость и сопровождаемость; • разрабатывать новые и развивать существующие сервисы платформы, реализовывать frontend и backend-функциональность; • повышать производительность, надежность и масштабируемость платформы; • взаимодействовать с заказчиками и пользователями PTree, собирать и анализировать пользовательские требования, переводить пользовательские задачи в технические решения; • развивать процессы сборки, тестирования и поставки сервисов, автоматизировать процессы развертывания и сопровождения, участвовать в настройке окружений и инфраструктуры; • взаимодействовать с командами разработки, эксплуатации и смежными продуктами, помогать коллегам в технических вопросах. Требования: • проектирования и развития микросервисной архитектуры; • разработки высоконагруженных и сложных прикладных систем; • создания backend-компонентов на Go и Python; • создания frontend-компонентов со сложными пользовательскими интерфейсами на React; • работы с метриками, логированием, мониторингом и диагностикой производительности; • проектирования и оптимизации баз данных; • создания и сопровождения CI/CD и автоматизации развертывания; • разработки и сопровождения автоматизированных тестов. Условия: • условия для постоянного развития: внешние и внутренние образовательные программы, митапы, научпоп-лекции, экспертное обучение, обучение для руководителей и не только; • гибкий подход к отдыху: 28 календарных дней отпуска, доплату отпускных до полного оклада и 10 day off в год; • заботу о здоровье: ДМС с первой недели работы, включая стоматологию, ежегодный чекап; • компенсацию до 50% расходов на занятия спортом и английским языком в рамках ежегодного бюджета; • работу в аккредитованной ИТ-компании и возможность использования льгот Министерства цифрового развития.

Задачи: — Обеспечивать стабильную и качественную техническую поддержку пользователей платформы; — Разбирать сложные технические инциденты (2–3 линия), находить первопричины и доводить решения до результата; — Анализировать логи, поведение интеграций и обмены данных между системами; — Взаимодействовать с командами разработки для ускорения решения проблем и улучшения продукта; — Улучшать процессы поддержки и повышать уровень клиентского сервиса; — Готовить техническую документацию и инструкции для пользователей и внутренних команд. Требования: — От 3 лет коммерческого опыта backend-разработки на PHP (Laravel); — Не менее 2 лет актуального коммерческого опыта backend-разработки FinTech-решений; — Опыт сопровождения разработанного функционала на уровне 2–3 линии технической поддержки; — Опыт разработки и сопровождения продуктов с большим количеством интеграций и внешних сервисов; — Понимание принципов обмена данными между информационными системами; — Опыт анализа логов и написания SQL-запросов; — Опыт работы с Jira / Confluence или аналогичными системами; — Уверенное знание PHP (Laravel), MySQL/PostgreSQL, Git, Docker, Redis; — Базовое знание JavaScript (React). Условия: — Полная занятость, удалённый формат работы (возможность посещения офиса в случае нахождения в Москве); — Конкурентный уровень дохода (обсуждается индивидуально с успешным кандидатом); — Корпоративная техника и доступы; — Работа в стабильной развивающейся компании; — Возможность профессионального и карьерного роста; — Дружелюбная рабочая атмосфера и адекватное взаимодействие внутри команды.

Location: San Francisco NOTE ON ELIGIBILITY: this role is for industry candidates already working in software engineering for the past 1+ years. New grads and current students should NOT apply to this role (instead, visit pplx.ai/newgrads https://pplx.ai/newgrads). ABOUT THE ROLE In 2026, we launched Computer, the defining product for the new era of agentic AI. Millions of people now use Perplexity to transform knowledge into action, through Search, Comet, and Computer. Product Engineering owns those experiences end to end, from the interface a user touches to the search and model calls behind it, on top of roughly 200M queries a day and a 200B+ URL index. This is a full stack role in the truest sense. There are no frontend or backend lanes here, and no one waits for a ticket before starting. It suits people who love to build and want the room to do it. What you have shipped and how quickly you learn tell us far more than years on a resume or where you went to school. WHAT YOU WILL DO - Own a user-facing surface end to end, from the interaction, design, and frontend through the application logic, APIs, data models, and the search or model calls behind them. - Ship to production continuously. New engineers typically have code in front of users in their first week. - Build with AI as a primary tool, not a novelty. We expect you to use agents and coding models aggressively to move faster, and to have sound judgment about when their output is wrong. - Turn ambiguous product ideas into working prototypes, then use real usage data and evals to decide what survives. - Raise the quality bar on reliability, latency, and craft for the surfaces you own. - Work directly with designers, PMs, and research engineers, without unnecessary process in between. WHAT WE LOOK FOR - 1+ years of professional software engineering experience, or a track record of strong internships where you shipped production code at scale. - Strong in at least one backend language, such as Python or Go, with real experience across services, APIs, and relational data modeling. Comfortable working in React and TypeScript on the frontend. - Real evidence of building: production work you understand in depth, shipped side projects with actual users, meaningful open-source contributions, hackathon wins, or research you turned into working software. - Comfort with ambiguity and an instinct to start building incrementally rather than wait for a spec. - Hands-on experience with AI products, with opinions about their rough edges and what that means for the product you are building. NICE TO HAVE - Experience with our stack: React or Next.js, Python, Go, PostgreSQL, Redis, Docker, AWS. You will not be expected to know all of it on day one. - Experience building on top of LLMs: AI orchestration, RAG, evals, agents, tool use. - Product taste. You can tell a good interface from a bad one and explain how to improve it. - A public track record we can read, such as GitHub, a technical blog, or a demo we can try.

Location: San Francisco NOTE ON ELIGIBILITY: this role is for industry candidates already working in software engineering for the past 1+ years. New grads and current students should NOT apply to this role (instead, visit pplx.ai/newgrads https://pplx.ai/newgrads). ABOUT THE ROLE In 2026, we launched Computer, the defining product for the new era of agentic AI. Millions of people now use Perplexity to transform knowledge into action, through Search, Comet, and Computer. Product Engineering owns those experiences end to end, from the interface a user touches to the search and model calls behind it, on top of roughly 200M queries a day and a 200B+ URL index. This is a full stack role in the truest sense. There are no frontend or backend lanes here, and no one waits for a ticket before starting. It suits people who love to build and want the room to do it. What you have shipped and how quickly you learn tell us far more than years on a resume or where you went to school. WHAT YOU WILL DO - Own a user-facing surface end to end, from the interaction, design, and frontend through the application logic, APIs, data models, and the search or model calls behind them. - Ship to production continuously. New engineers typically have code in front of users in their first week. - Build with AI as a primary tool, not a novelty. We expect you to use agents and coding models aggressively to move faster, and to have sound judgment about when their output is wrong. - Turn ambiguous product ideas into working prototypes, then use real usage data and evals to decide what survives. - Raise the quality bar on reliability, latency, and craft for the surfaces you own. - Work directly with designers, PMs, and research engineers, without unnecessary process in between. WHAT WE LOOK FOR - 1+ years of professional software engineering experience, or a track record of strong internships where you shipped production code at scale. - Strong in at least one backend language, such as Python or Go, with real experience across services, APIs, and relational data modeling. Comfortable working in React and TypeScript on the frontend. - Real evidence of building: production work you understand in depth, shipped side projects with actual users, meaningful open-source contributions, hackathon wins, or research you turned into working software. - Comfort with ambiguity and an instinct to start building incrementally rather than wait for a spec. - Hands-on experience with AI products, with opinions about their rough edges and what that means for the product you are building. NICE TO HAVE - Experience with our stack: React or Next.js, Python, Go, PostgreSQL, Redis, Docker, AWS. You will not be expected to know all of it on day one. - Experience building on top of LLMs: AI orchestration, RAG, evals, agents, tool use. - Product taste. You can tell a good interface from a bad one and explain how to improve it. - A public track record we can read, such as GitHub, a technical blog, or a demo we can try.

Location: Tbilisi, Georgia; Belgrade, Serbia; Nicosia, Cyprus Workplace: remote About the team We’re the AI & Automation Engineering team. Our mission is to make life easier for every internal team through automation, from standalone tools to Operational Hub, the unified platform we’re building to house all the automation tools each department needs. We work directly with Growth, Strategy & Planning, Client Service, Operations, and Data & Solutions (among others), so most of what you build is used by the people you work with every day. The team today is small: a Product Manager, a Full-Stack Engineer, and an AI Implementation Engineer. But the company is growing very fast, and so is our team. About the role We’re looking for a Middle AI Implementation Engineer who thrives at the intersection of automation, AI-assisted development, and practical tool-building. You’ll work alongside our existing engineers to design, build, and maintain the internal tools and automated workflows that power day-to-day operations across the company. The work is hands-on and fast-moving: you’ll turn business needs into working solutions using n8n, LLM APIs (Claude, OpenAI), and AI-assisted development tools like Replit and Claude Code. If you build with AI, want real ownership over features, and want to work closely with the people who use what you build, this is the role for you. Responsibilities Design, build, and maintain n8n workflows that automate internal business processes. Troubleshoot and improve existing automations to keep them reliable, efficient, and easy to maintain. Develop and launch lightweight internal tools using AI-assisted development tools such as Claude Code and Replit. Integrate systems and services through APIs and webhooks, including LLM APIs such as Claude and OpenAI. Work directly with internal stakeholders to understand their needs and translate them into practical solutions. Test tools and workflows, gather user feedback, and deliver improvements as business needs evolve. Contribute new features to the team’s Operational Hub and collaborate with engineers on technical decisions. Take ownership of assigned projects, from requirements gathering through launch and ongoing support. 2+ years of professional experience in QA (preferred), analytics, or project management. Hands-on programming skills are also welcome. Hands-on experience building, debugging, and maintaining workflows in n8n or Make.com. Ability to build and ship functional applications using AI-assisted development tools such as Claude Code, Replit, Cursor, or similar. A working understanding of APIs, webhooks, and data flows, with the ability to troubleshoot integration issues. Basic proficiency in SQL, ideally BigQuery, including reading and working with structured data. Strong communication and stakeholder management skills, with the ability to collaborate with technical and non-technical teams. Ability to understand business processes, clarify requirements, and translate them into practical tools and automations. A proactive approach to problem-solving, willingness to learn, and ownership of your work. Nice to have Experience with Google APIs, particularly Sheets, Drive, and Calendar. Familiarity with Clerk or similar authentication and authorization tools. Knowledge of React or basic frontend development. Experience integrating Slack, Asana, HubSpot, or similar business tools. Experience in AdTech or MarTech. Portfolio If we move forward after the initial HR interview, we’ll ask you to share a portfolio of tools or automations you’ve delivered. Please highlight their measurable business impact and explain your personal contribution to each project.

Location: San Francisco, CA; New York, NY Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs. ABOUT THE TECH, MEDIA & TELECOM TEAM - We work with some of the world's most influential and recognizable companies, from global telecommunications providers and leading media brands to technology platforms that power businesses worldwide. - We build agents for the moments that matter, helping our customers rise to the occasion when service disruptions, major product launches, or global events like the World Cup https://www.linkedin.com/posts/claybavor_at-sierra-we-are-very-proud-to-have-partnered-activity-7491200203899760641-I27d?utm_source=share&utm_medium=member_desktop&rcm=ACoAABYjELMBZfjrg-wrv53M1tVXGe93FF3eTww drive millions of customer interactions. - We bring Sierra’s Horizon https://sierra.ai/product/horizon vision to TMT by building agents that transform the entire customer relationship: - Telecommunications: Turn one of the most frustrating customer experiences into one of the most personal, with agents that understand each subscriber, optimize their plan and savings, anticipate opportunities to add value, and earn their loyalty over time. - Media: Turn every subscription into an ongoing, personalized relationship, with agents that help each subscriber get the most from their experience through the right content, offer, plan, and support from their free trial through retention. - Technology: Bring the white-glove customer experience traditionally reserved for the largest enterprise accounts to every customer, helping them adopt the product, discover new ways to get value, expand their usage, and successfully renew. WHAT YOU’LL DO - Design and deliver production-grade AI agents https://sierra.ai/blog/meet-the-ai-agent-engineer: You'll build and ship highly performant, reliable, and intuitive AI agents that are central, mission-critical and drive revenue directly to Sierra's growth. These aren't prototypes—they are powerful, scalable systems running in production environments across industries like finance, healthcare, and commerce. - Drive the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle (ADLC): You'll have complete ownership and autonomy from initial pilot through deployment and continuous iteration. You'll be responsible for building, tuning, and evolving AI agents in production environments, defining the standard for ADLC best practices along the way. - Partner with large enterprises and cutting-edge startups: You’ll work directly with leaders at some of the world’s largest enterprises to understand their most pressing business challenges, and build AI agents that transform how they operate at scale. You'll also partner with the most cutting-edge startups in Silicon Valley, embedding AI agents across their entire business stack to drive innovation and efficiency. - Build the future of the platform: Your direct work with customers will guide the evolution of Sierra's core platform. You'll surface unmet needs, prototype new tools and features, and collaborate with research, product, and platform to shape the future of AI agent development and Sierra's product. EXAMPLE PROJECTS These are some examples of projects that engineers on our team have worked on recently: - Create agents that pursue goals over weeks and months, reasoning about when to reach out, which channel to use, and what next action will move a customer relationship forward. - Develop personalization and experimentation systems powered by Sierra's Context Engine https://sierra.ai/blog/context-engine that combine customer data, behavior, prior conversations, and real-time context to determine the right offer or experience, then learn from every interaction and experiment to autonomously improve personalization over time. - Design conversational discovery agents that reason across huge content catalogs and rich subscriber context, using interests, history, entitlements, and the moment at hand to help someone quickly find something they'll actually want to watch, read, or listen to. - Build agents that troubleshoot deeply integrated telecommunications and connected-device experiences, reasoning across account, billing, network, and device systems to diagnose issues and take the actions needed to resolve them. - Experiment with new voice experiences and Voice Personas https://sierra.ai/blog/introducing-voice-personas tailored to each brand, customer, and moment, bringing the right empathy, energy, and conversational style to everything from navigating a frustrating telecom billing issue to helping someone discover their next favorite show or find the plan that's right for them. WHAT YOU'LL BRING - Experience building and scaling end-to-end production systems. - Strong technical problem-solving skills, especially in fast-changing, ambiguous environments. - A builder and tinkerer's mindset with high agency - you find creative ways to overcome obstacles and ship. - Comfort working directly with customers to understand their needs and solve real-world problems. - Excellent communication skills—clear, direct, and persuasive across technical and non-technical audiences. - Excitement in the Tech, Media & Telecom space and a care for helping some of the world’s top brands continue to build brand loyalty with their customers. EVEN BETTER... - Experience building or deploying AI/LLM systems in production - Have been a founder or founding engineer - you know what it means to balance craft, ownership, and speed - Familiarity with tools that power today's AI agents: eval frameworks, agent tooling, RAG pipelines, and prompt engineering - Prior experience with React, TypeScript, and/or Go - Previous roles where you interfaced with customers or led technical projects with external stakeholders OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits - Lunch, as well as delicious snacks and coffee to keep you energized when working onsite - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description. Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy. We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.

Location: San Francisco, CA; New York, NY; Atlanta, GA Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs. ABOUT THE TRAVEL, TRANSPORTATION AND HOSPITALITY TEAM - The Travel, Transportation and Hospitality (TTH) supports some of the largest airlines, hotel chains, rental car brands, cruise lines and travel tech companies in the world. Our customers are frontiers in the travel space, and are true thought partners in shaping our platform, helping reinvent what hospitality looks like in this new era. Our customers rely on us to not only deliver standout customer experiences, driving stronger growth in their business. - Our TTH team is constantly pushing the bounds of what is possible within this industry and beyond. We help support our customers in the moments that matter — whether that’s proactively encouraging new bookings to prepare for exciting events, or helping guests rebook their flights or stays during times of distress. We help our customers maximize the lifetime value of their guests and build products to delight guests at every touchpoint. - We’re a small and scrappy team, and we support each other with any deliverables we have to meet. Every engineer on TTH is also a product-led thinker; every PM on TTH is tinkering and developing tangible prototypes; and every strategist on TTH is capable of owning an agent end to end. As a part of this team, you’ll set the standard on what it means to go beyond your role, and help build the travel industry of the future. WHAT YOU’LL DO - Design and deliver production-grade AI agents https://sierra.ai/blog/meet-the-ai-agent-engineer: You'll build and ship highly performant, reliable, and intuitive AI agents that are central, mission-critical and drive revenue directly to Sierra's growth. These aren't prototypes—they are powerful, scalable systems running in production environments across industries like finance, healthcare, and commerce. - Drive the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle (ADLC): You'll have complete ownership and autonomy from initial pilot through deployment and continuous iteration. You'll be responsible for building, tuning, and evolving AI agents in production environments, defining the standard for ADLC best practices along the way. - Partner with large enterprises and cutting-edge startups: You’ll work directly with leaders at some of the world’s largest enterprises to understand their most pressing business challenges, and build AI agents that transform how they operate at scale. You'll also partner with the most cutting-edge startups in Silicon Valley, embedding AI agents across their entire business stack to drive innovation and efficiency. - Build the future of the platform: Your direct work with customers will guide the evolution of Sierra's core platform. You'll surface unmet needs, prototype new tools and features, and collaborate with research, product, and platform to shape the future of AI agent development and Sierra's product. EXAMPLE PROJECTS These are some examples of projects that engineers on our team have worked on recently: - Building innovative multimodal experiences: Spearhead cross-cutting initiatives, partnering with the voice and Experience SDK teams to bring to life embedded voice mode in mobile apps. This brand new product allows users to talk, tap and text with our agents all in a single view — unlocking communication through rich visualizations, and accuracy in input collection with chat, with the ease and efficiency of voice. - Shipping complex booking experiences: Build personalized booking flows, including leveraging Google Maps APIs to support searching for properties via an embedded map view, developing a recommendation engine based on past reservations and orchestrating seamless payment collection to complete the full booking lifecycle. - Abstracting complex systems into packages: Modernize legacy reservations systems by creating Sierra packages that optimize querying and updating trips for customers across the board. You’ll be challenged to think deeply about how to orchestrate each step of these workflows to maximize efficiency while upholding reliability and accuracy. - Improving the capabilities of our built in integrations: Expand platform extensibility by introducing new capabilities to our existing integrations. An example is extending our MCP integrations to support MCP UI, which allows customers to dynamically host their custom UI resources on our embedded chat windows. WHAT YOU'LL BRING - Experience building and scaling end-to-end production systems. - Strong technical problem-solving skills, especially in fast-changing, ambiguous environments. - A builder and tinkerer's mindset with high agency - you find creative ways to overcome obstacles and ship. - Comfort working directly with customers to understand their needs and solve real-world problems. - Excellent communication skills—clear, direct, and persuasive across technical and non-technical audiences. - Excitement in the travel space and a genuine care for helping improve the guest experience as a whole. Our customers care deeply about their guests, and we carry that through what we build every day. EVEN BETTER... - Language Fluency: Professional fluency in both Spanish and English. - Experience building or deploying AI/LLM systems in production - Have been a founder or founding engineer - you know what it means to balance craft, ownership, and speed - Familiarity with tools that power today's AI agents: eval frameworks, agent tooling, RAG pipelines, and prompt engineering - Prior experience with React, TypeScript, and/or Go - Previous roles where you interfaced with customers or led technical projects with external stakeholders OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits - Lunch, as well as delicious snacks and coffee to keep you energized when working onsite - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description. Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy. We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.

Location: San Francisco, CA; New York, NY; Atlanta, GA Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs. ABOUT THE FINANCIAL SERVICES TEAM - Our financial services customers span insurers that provide protection for life’s most challenging moments, systemically important banks, neobanks committed to building more delightful banking software, vertically integrated ecosystems like Rocket Companies, and more. The decisions we make impact millions of end customers and billions of dollars in economic activity. - Our Financial Services team partners closely with these organizations to set their AI strategies and build modern tools that carefully handle moments when a person’s private anxiety meets an institution’s procedural muscle—the hours after a family discovers their home has been damaged by a wildfire and begins filing a claim; the difficult conversation following the loss of a loved one as beneficiaries navigate a life insurance claim; the frustration of dropping a phone, shattering the screen, and trying to quickly understand coverage and arrange for a repair or replacement. - Sierra’s Financial Services team is transforming the customer experience and building technology that makes the industry more accessible, human, and affordable for everyone. WHAT YOU’LL DO - Design and deliver production-grade AI agents https://sierra.ai/blog/meet-the-ai-agent-engineer: You'll build and ship highly performant, reliable, and intuitive AI agents that are central, mission-critical and drive revenue directly to Sierra's growth. These aren't prototypes—they are powerful, scalable systems running in production environments across industries like finance, healthcare, and commerce. - Drive the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle (ADLC): You'll have complete ownership and autonomy from initial pilot through deployment and continuous iteration. You'll be responsible for building, tuning, and evolving AI agents in production environments, defining the standard for ADLC best practices along the way. - Partner with large enterprises and cutting-edge startups: You’ll work directly with leaders at some of the world’s largest enterprises to understand their most pressing business challenges, and build AI agents that transform how they operate at scale. You'll also partner with the most cutting-edge startups in Silicon Valley, embedding AI agents across their entire business stack to drive innovation and efficiency. - Build the future of the platform: Your direct work with customers will guide the evolution of Sierra's core platform. You'll surface unmet needs, prototype new tools and features, and collaborate with research, product, and platform to shape the future of AI agent development and Sierra's product. EXAMPLE PROJECTS These are some examples of projects that engineers on our team have worked on recently: - Design and build AI agents for large insurance companies that consistently outperform human agents in filing claims quickly and consistently. - Develop and refine AI agents capable of navigating complex customer interactions, like generating a quote for insuring a modified 1960s Corvette. - Create generalizable AI agent frameworks tailored for industry-specific use cases. See some examples in our financial services blog https://sierra.ai/blog/five-ways-to-use-ai-agents-financial-services! - Facilitate design partnerships for new product initiatives, such as new agent architectures, self-service capabilities, and generative agent development - Experiment with the latest voice models and figure out how to integrate them at scale to enterprise-grade customers WHAT YOU'LL BRING - Experience building and scaling end-to-end production systems. - Strong technical problem-solving skills, especially in fast-changing, ambiguous environments. - A builder and tinkerer's mindset with high agency - you find creative ways to overcome obstacles and ship. - Comfort working directly with customers to understand their needs and solve real-world problems. - Excellent communication skills—clear, direct, and persuasive across technical and non-technical audiences. - Genuine interest in Financial Services and improving the end customer experience. Experience in insurance technology, implementations at financial institutions, working inside of these institutions or familiarity with financial services security and compliance requirements (coverage advice, PII handling, etc.) are a strong plus. EVEN BETTER... - Experience building or deploying AI/LLM systems in production - Have been a founder or founding engineer - you know what it means to balance craft, ownership, and speed - Familiarity with tools that power today's AI agents: eval frameworks, agent tooling, RAG pipelines, and prompt engineering - Prior experience with React, TypeScript, and/or Go - Previous roles where you interfaced with customers or led technical projects with external stakeholders OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits - Lunch, as well as delicious snacks and coffee to keep you energized when working onsite - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description. Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy. We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.

Location: San Francisco, CA; New York, NY; Atlanta, GA; Toronto Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs. ABOUT THE RETAIL TEAM - The Retail team on Agent Engineering supports some of the largest and most storied consumer brands in the world – including Gap, Wayfair, Sonos, and ADT. Together, we’re reinventing what commerce looks like in this new, AI-first era. Our customers rely on us to not only deliver novel experiences, but also host hundreds of millions of shopper and vendor interactions across web, app, phone, and in-store channels every year. - Our team supports our customers’ customers in the moments that matter – whether that's guiding a shopper to the right product during a limited drop or a Black Friday surge, locating a package that never arrived, or troubleshooting an appliance that stopped working. Always true to each brand’s voice, we create seamless experiences that resolve issues, drive revenue, increase lifetime value, and build lasting loyalty. - Our team supports our customers' customers in the moments that matter most, from product discovery and checkout to order tracking and troubleshooting. Always true to each brand’s voice, we create seamless experiences that resolve issues, drive revenue, increase lifetime value, and build lasting loyalty. - Every engineer on the Retail Team is a product-led thinker; every PM on Retail is also tinkering and developing tangible prototypes; and every strategist on Retail is capable of owning an agent end to end. As a part of this team, you'll set the standard on what it means to go beyond your role, and help build the groundwork for the retail industry in the future. WHAT YOU’LL DO - Design and deliver production-grade AI agents https://sierra.ai/blog/meet-the-ai-agent-engineer: You'll build and ship highly performant, reliable, and intuitive AI agents that are central, mission-critical and drive revenue directly to Sierra's growth. These aren't prototypes—they are powerful, scalable systems running in production environments across industries like finance, healthcare, and commerce. - Drive the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle (ADLC): You'll have complete ownership and autonomy from initial pilot through deployment and continuous iteration. You'll be responsible for building, tuning, and evolving AI agents in production environments, defining the standard for ADLC best practices along the way. - Partner with large enterprises and cutting-edge startups: You’ll work directly with leaders at some of the world’s largest enterprises to understand their most pressing business challenges, and build AI agents that transform how they operate at scale. You'll also partner with the most cutting-edge startups in Silicon Valley, embedding AI agents across their entire business stack to drive innovation and efficiency. - Build the future of the platform: Your direct work with customers will guide the evolution of Sierra's core platform. You'll surface unmet needs, prototype new tools and features, and collaborate with research, product, and platform to shape the future of AI agent development and Sierra's product. EXAMPLE PROJECTS These are some examples of projects that engineers on our team have worked on recently: - Abstracting complex commerce systems into packages: Modernize the sprawl of order management, fulfillment, returns, and warranty systems behind the large retailer ecosystem by creating scalable packages that optimize looking up and updating orders for customers – from Shopify storefronts to decades-old homegrown Order Management System (OMS) and claims platforms. - Shipping the full discovery-to-checkout lifecycle: Build personalized shopping flows that carry a shopper from a vague idea to a completed order. This includes everything from building a recommendation engine that combines transcript-aware planning, structured filters, and semantic and keyword search to payment and order placement. - Building production-grade agents at a truly global scale: Sierra’s retail agents serve some of the world’s largest global brands, handling traffic at unprecedented volumes during the busiest times of the year and across all geographic locales. You will be building at the frontier of enterprise applied AI. WHAT YOU'LL BRING - Experience building and scaling end-to-end production systems. - Strong technical problem-solving skills, especially in fast-changing, ambiguous environments. - A builder and tinkerer's mindset with high agency - you find creative ways to overcome obstacles and ship. - Comfort working directly with customers to understand their needs and solve real-world problems. - Excellent communication skills—clear, direct, and persuasive across technical and non-technical audiences. - Excitement in the retail space and a care for helping some of the world’s top brands continue to build brand loyalty with their customers. EVEN BETTER... - Experience building or deploying AI/LLM systems in production - Have been a founder or founding engineer - you know what it means to balance craft, ownership, and speed - Familiarity with tools that power today's AI agents: eval frameworks, agent tooling, RAG pipelines, and prompt engineering - Prior experience with React, TypeScript, and/or Go - Previous roles where you interfaced with customers or led technical projects with external stakeholders OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits - Lunch, as well as delicious snacks and coffee to keep you energized when working onsite - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description. Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy. We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.

Location: San Francisco, CA; New York, NY; Atlanta, GA Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs. ABOUT THE FINANCIAL SERVICES TEAM - Our financial services customers span systemically important banks, neobanks committed to building more delightful banking software (1 in 3 of the world's leading banks use Sierra!), insurers that provide protection for life’s most challenging moments, vertically integrated ecosystems like Rocket Companies, and more. The decisions we make impact millions of end customers and billions of dollars in economic activity. - Our financial services team partners closely with these organizations to set their AI strategies and build modern tools that carefully handle moments when a person’s private anxiety meets an institution’s procedural muscle - the instant before a family learns whether they are pre-approved for a mortgage; the claustrophobic half hour after someone notices a fraudulent charge; the frustrating experience of losing a card and needing to order a new one. - Sierra’s Financial Services team is transforming the customer experience and building technology that makes the industry more accessible, human, and affordable for everyone. WHAT YOU’LL DO - Design and deliver production-grade AI agents https://sierra.ai/blog/meet-the-ai-agent-engineer: You'll build and ship highly performant, reliable, and intuitive AI agents that are central, mission-critical and drive revenue directly to Sierra's growth. These aren't prototypes—they are powerful, scalable systems running in production environments across industries like finance, healthcare, and commerce. - Drive the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle (ADLC): You'll have complete ownership and autonomy from initial pilot through deployment and continuous iteration. You'll be responsible for building, tuning, and evolving AI agents in production environments, defining the standard for ADLC best practices along the way. - Partner with large enterprises and cutting-edge startups: You’ll work directly with leaders at some of the world’s largest enterprises to understand their most pressing business challenges, and build AI agents that transform how they operate at scale. You'll also partner with the most cutting-edge startups in Silicon Valley, embedding AI agents across their entire business stack to drive innovation and efficiency. - Build the future of the platform: Your direct work with customers will guide the evolution of Sierra's core platform. You'll surface unmet needs, prototype new tools and features, and collaborate with research, product, and platform to shape the future of AI agent development and Sierra's product. EXAMPLE PROJECTS These are some examples of projects that engineers on our team have worked on recently: - Design and build AI agents for large telecommunications and media companies that consistently outperform human agents in managing subscription churn - Develop and refine AI agents capable of navigating complex customer interactions, like troubleshooting a broken device and personalizing product recommendations - Create generalizable AI agent frameworks tailored for industry-specific use cases. See some examples in our financial services blog https://sierra.ai/blog/five-ways-to-use-ai-agents-financial-services! - Facilitate design partnerships for new product initiatives, such as new agent architectures, self-service capabilities, and generative agent development - Experiment with the latest voice models and figure out how to integrate them at scale to enterprise-grade customers WHAT YOU'LL BRING - Experience building and scaling end-to-end production systems. - Strong technical problem-solving skills, especially in fast-changing, ambiguous environments. - A builder and tinkerer's mindset with high agency - you find creative ways to overcome obstacles and ship. - Comfort working directly with customers to understand their needs and solve real-world problems. - Excellent communication skills—clear, direct, and persuasive across technical and non-technical audiences. - Genuine interest in Financial Services and improving the end customer experience. Experience in financial technology, implementations at financial institutions, working inside of these institutions or familiarity with financial services security and compliance requirements (fair lending, PII handling, etc.) are a strong plus. EVEN BETTER... - Experience building or deploying AI/LLM systems in production - Have been a founder or founding engineer - you know what it means to balance craft, ownership, and speed - Familiarity with tools that power today's AI agents: eval frameworks, agent tooling, RAG pipelines, and prompt engineering - Prior experience with React, TypeScript, and/or Go - Previous roles where you interfaced with customers or led technical projects with external stakeholders OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits - Lunch, as well as delicious snacks and coffee to keep you energized when working onsite - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description. Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy. We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.