Location: Remote US
At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.
About Ops Enablement
The Operations Enablement team builds the capabilities required to deliver fast, accurate, and high-quality servicing experiences for Affirm’s customers and merchants—while identifying opportunities to eliminate the need for them to contact us in the first place. We partner across Operations, Product, Engineering, Vendor Management, Legal, and Compliance to ensure every agent is trained, equipped, and able to deliver measurable results from day one.
Operating across the full servicing lifecycle, we translate new products, policies, and business requirements into scalable operational capabilities. Our work includes designing training and operational readiness strategies, standing up new servicing experiences, defining and measuring interaction quality, and ensuring agents can quickly access the information they need to resolve issues correctly.
We use performance insights, customer contact drivers, quality trends, and agent feedback to identify capability gaps and their root causes. We then build the learning programs, quality frameworks, knowledge systems, processes, and tools needed to close those gaps—while helping our Product and Engineering partners address friction upstream rather than requiring agents to absorb it downstream. By owning the full journey—from operationalizing new products and policies to improving existing workflows—Operations Enablement turns complex change into consistent, compliant, and high-quality servicing at scale.
One Role, Multiple Teams
We are hiring multiple Manager roles across Affirm's Ops Enablement organization through this single job posting. Rather than interviewing for one specific team, candidates will go through a shared interview process designed to assess the core skills we look for across Ops Enablement.
If selected, we will work with you to determine the best team match based on your interests, experience, strengths, and current business needs. You will have the opportunity to learn more about our teams and share your preferences as you move through the process.
Potential team placements include:
Customer Enablement: Owning and improving specific customer servicing experiences across multiple product offerings
Horizontal Enablement: Owning programs that touch multiple customer servicing experiences for specific product offerings
About the Role
As an Operations Enablement leader you will help to deliver scalable, compliant, and high-quality servicing experiences across our Operations organization. In this role, you will define and execute strategies that enable our servicing operations to grow efficiently while maintaining exceptional customer and merchant outcomes.
You will set the vision for operational readiness, ensuring that people, processes, and enablement systems evolve in lockstep with Affirm’s servicing strategy. As a senior member of the Operations Enablement team, you will own a portfolio of cross-functional initiatives aligned to strategic priorities—driving delivery across timelines, dependencies, and measurable business outcomes. You will define and execute servicing strategies by developing clear program roadmaps and execution plans and be responsible for planning, coordination, documentation, change management and measurement across assigned initiatives to ensure operational readiness and measurable outcomes
This role works closely with partners across Product, Engineering, Operations, Compliance, and external vendors to align priorities and ensure readiness for key business and regulatory changes. Serving as a connector between servicing strategy and day-to-day execution, you will translate strategy into scalable operational capabilities. We are looking for a hands-on, data-driven leader who thrives in complex, regulated environments and is passionate about building durable, high-quality servicing experiences at scale.
What You’ll Do
Own Program Performance:
Lead complex cross-functional programs and initiatives, ensuring alignment with servicing strategy, OKRs, and long-term business priorities.
Define Program Roadmaps:
Develop clear program roadmaps and execution plans, tracking progress against KPIs, timelines, budgets, dependencies, and risks.
Partner for Impact:
Collaborate closely with senior leaders and cross-functional partners across Product, Engineering, and Operations to align priorities and deliver measurable business outcomes.
Drive Stakeholder Engagement:
Establish strong stakeholder engagement and governance practices, delivering clear, polished, and executive-ready communications on program status, outcomes, risks, and impact.
Manage Risk & Issue Resolution:
Proactively identify risks, issues, and dependencies; propose data-backed solutions; and drive resolution in partnership with stakeholders.
Lead Operational Excellence:
Apply Lean Six Sigma methodologies to identify root causes, implement scalable improvements, and continuously raise the bar for quality, efficiency, and compliance.
Own Change End-to-End:
Manage the full lifecycle of process and product changes—from design and implementation through change management, adoption, and measurement—ensuring meaningful impact for customers and the business.
Build Technical Resources:
Collaborate with product and engineering teams to translate technical concepts into clear manuals and resources for both human and AI agents.
Elevate Knowledge Management
: Architect and evolve our knowledge ecosystem (SOPs, job aids, learning platforms, AI-enabled knowledge tools), ensuring resources are accurate, engaging, and accessible at scale.
Translate Technical Concepts:
Apply technical depth to plan, design, and create complex operational, instructional, and procedural content, translating technical concepts into clear resources for both human and AI agents.
Own Learning & Training Strategy
: Oversee end-to-end design and delivery of training programs (onboarding, continuous learning, new product rollouts), ensuring effectiveness through measurement and feedback loops.
Collaborate on Experience Improvements:
Partner with Product and Engineering teams to deepen understanding of the current customer and agent experience and identify opportunities for workflow and experience optimization.
Expand Program Scope:
Take on additional program and project management responsibilities as needed, developing working knowledge across adjacent domains to support evolving business needs.
What We Look For
7+ years of experience in program management or product operations, preferably within large-scale or global operations.
3+ years of experience at a fintech or financial institution, including 3+ years in a role that involves scaling operations and providing ongoing coaching and feedback to team members.
Subject matter expert on financial regulations such as UCC, Reg E, Reg Z, Card Act, GLBA, UDAAP, GDPR, among others. Have a deep understanding of dispute management rules, response codes, and recommended response data.
Certification in Six Sigma, Project Management or Design Thinking
Experience implementing and scaling knowledge management and training (Salesforce, Confluence, LMS platforms, or AI-driven knowledge tools).
Demonstrated success leading large-scale, cross-functional initiatives with strong execution, stakeholder alignment, and measurable outcomes.
Strong skills in strategic planning, issue/risk management and cross-functional execution.
Excellent written and verbal communication with the ability to deliver polished, executive-ready updates and influence stakeholders.
Proficiency in process mapping and workflow analysis
Proven experience designing business processes that drive a positive end user experience, reduce business risk and increase overall workflow efficiency.
Experience building workflows within a regulatory environment.
Willingness to travel as needed to support team collaboration, operational priorities, and vendor or partner engagements.
What we look for
7+ years of experience in program management or product operations, preferably within large-scale or global operations including 2+ years of experience at a fintech or financial institution
3+ years in a role that involves scaling operations and providing ongoing coaching and feedback to team members.
Subject matter expert on financial regulations such as UCC, Reg E, Reg Z, Card Act, GLBA, UDAAP, GDPR, among others. Have a deep understanding of dispute management rules, response codes, and recommended response data.
Certification in Six Sigma, Project Management or Design Thinking
Demonstrated success leading large-scale, cross-functional initiatives with strong execution, stakeholder alignment, and measurable outcomes.
Strong skills in strategic planning, issue/risk management and cross-functional execution.
Excellent written and verbal communication with the ability to deliver polished, executive-ready updates and influence stakeholders.
Proficiency in process mapping and workflow analysis
Proven experience designing business processes that drive a positive end user experience, reduce business risk and increase overall workflow efficiency.
Experience building workflows within a regulatory environment.
Base Pay Grade - L
Equity Grade - 6
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)
USA base pay range (CA, WA, NY, NJ, CT) per year: $165,000 - $225,000
USA base pay range (all other U.S. states) per year: $146,000 - $206,000
#LI-Remote
Remote-first with flexibility built in
Affirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience.
Benefits designed for you
Our benefits reflect our commitment to care, transparency, and flexibility. Here are a few highlights:
Health coverage at no cost: We cover 100% of premiums for employees and their dependents.
Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you.
Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to.
Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount.
We’re committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we’re happy to help.
For positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law.
By clicking "Submit Application," you acknowledge that you have read Affirm's
Global Candidate Privacy Notice
and consent to the use of your personal information as described.
Location: Spain
Workplace: remote
About Finom
Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.
We recently closed a €115 million Series C equity round (around $133 million), bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst, a long-term backer since 2021 known for supporting companies like Airbnb, HubSpot, KAYAK, and Stripe.
Finom's platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, aiming to simplify financial management for entrepreneurs. We're actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain.
At Finom, we’re not just redefining the entrepreneurial experience — we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.
Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business.
About the Role
As a RAM, you’ll own a book of accounts across European markets. This isn’t a passive renewal role. We want someone who treats their portfolio like a sales territory: proactively growing wallet share, spotting upsell and cross-sell moments, and building the kind of client relationships that make churn a non-starter. This role looks after customers for their first 90 days after activation (first subscription paid). Your main objective is to drive quick, thorough product adoption, with a focus on revenue and turning new customers into High Value Clients (HVCs).
Day to day, you’ll explore clients’ businesses and needs in depth, then position our products to address the opportunities you uncover.
You’ll be measured on what matters: expansion revenue, ARPA growth and voluntary churn. If you’re the type who reads their book every Monday morning and spots the opportunity before the client asks, this is your seat.
What you'll be doing
Own a portfolio of high-value SME clients across European markets and drive sustainable revenue growth from it.
Prioritise well: not all clients deliver the same value, so qualify quickly and accurately, then prioritise accordingly.
Proactively engage your book through outreach and check-ins, rather than just reacting to inbound requests.
Identify and execute upsell and cross-sell opportunities across Finom’s product suite (plans, card spend, invoicing, credit).
Build genuine relationships with decision-makers and be the person they call when something needs sorting.
Use account data, usage signals and portfolio trends to inform your outreach priorities and commercial conversations. Gut feel is a start, but data is what makes it repeatable.
Monitor account health signals and step in early on at-risk accounts before churn becomes likely.
Maintain a clean pipeline and activity tracking in Salesforce – no black holes.
Use Modjo, our AI call intelligence tool, to sharpen your performance and share learnings with the team.
Work closely with onboarding, product and support to make sure clients get what was promised.
What we're looking for
Languages: fluent English, plus German at Native Level
At least 2 years of account management experience in fintech or B2B SaaS.
At least 1 year of outbound or business development experience: you know how to open a conversation and create urgency without being pushy.
Hungry: you want to win, and you push for results without being chased.
Commercially sharp: you think in terms of revenue per account, expansion potential and portfolio mix, not just satisfaction scores.
Data-driven: you use data to make decisions, whether that’s spotting a usage drop before it becomes a churn risk or finding the right moment for a plan-upgrade conversation.
Comfortable in a fast-moving scale-up where the playbook is still being written in places.
Confident communicator: you can run a QBR, push back when needed and escalate the right things.
Proficient in Salesforce, Google Workspace and Slack. Experience with Modjo or a similar call tool is a bonus.
What You Will Get In Return
Make a genuine impact on the product
Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.
Work in the EU
Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.
Become a stock options holder
Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.
Receive unwavering support and care
Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.
Work & Swim program
Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.
Equal Opportunity Statement
At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.
Location: Spain
Workplace: remote
About Finom
Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.
We recently closed a €115 million Series C equity round (around $133 million), bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst, a long-term backer since 2021 known for supporting companies like Airbnb, HubSpot, KAYAK, and Stripe.
Finom's platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, aiming to simplify financial management for entrepreneurs. We're actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain.
At Finom, we’re not just redefining the entrepreneurial experience — we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.
Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business.
About the Role
As a RAM, you’ll own a book of accounts across European markets. This isn’t a passive renewal role. We want someone who treats their portfolio like a sales territory: proactively growing wallet share, spotting upsell and cross-sell moments, and building the kind of client relationships that make churn a non-starter. This role looks after customers for their first 90 days after activation (first subscription paid). Your main objective is to drive quick, thorough product adoption, with a focus on revenue and turning new customers into High Value Clients (HVCs).
Day to day, you’ll explore clients’ businesses and needs in depth, then position our products to address the opportunities you uncover.
You’ll be measured on what matters: expansion revenue, ARPA growth and voluntary churn. If you’re the type who reads their book every Monday morning and spots the opportunity before the client asks, this is your seat.
What you'll be doing
Own a portfolio of high-value SME clients across European markets and drive sustainable revenue growth from it.
Prioritise well: not all clients deliver the same value, so qualify quickly and accurately, then prioritise accordingly.
Proactively engage your book through outreach and check-ins, rather than just reacting to inbound requests.
Identify and execute upsell and cross-sell opportunities across Finom’s product suite (plans, card spend, invoicing, credit).
Build genuine relationships with decision-makers and be the person they call when something needs sorting.
Use account data, usage signals and portfolio trends to inform your outreach priorities and commercial conversations. Gut feel is a start, but data is what makes it repeatable.
Monitor account health signals and step in early on at-risk accounts before churn becomes likely.
Maintain a clean pipeline and activity tracking in Salesforce – no black holes.
Use Modjo, our AI call intelligence tool, to sharpen your performance and share learnings with the team.
Work closely with onboarding, product and support to make sure clients get what was promised.
What we're looking for
Languages: fluent English, plus French at Native Level
At least 2 years of account management experience in fintech or B2B SaaS.
At least 1 year of outbound or business development experience: you know how to open a conversation and create urgency without being pushy.
Hungry: you want to win, and you push for results without being chased.
Commercially sharp: you think in terms of revenue per account, expansion potential and portfolio mix, not just satisfaction scores.
Data-driven: you use data to make decisions, whether that’s spotting a usage drop before it becomes a churn risk or finding the right moment for a plan-upgrade conversation.
Comfortable in a fast-moving scale-up where the playbook is still being written in places.
Confident communicator: you can run a QBR, push back when needed and escalate the right things.
Proficient in Salesforce, Google Workspace and Slack. Experience with Modjo or a similar call tool is a bonus.
What You Will Get In Return
Make a genuine impact on the product
Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.
Work in the EU
Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.
Become a stock options holder
Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.
Receive unwavering support and care
Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.
Work & Swim program
Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.
Equal Opportunity Statement
At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.
Location: New York
Workplace: OnSite
“If I had asked people what they wanted, they would have said faster horses.”
- Henry Ford… Or possibly cruise ship designer John McNeece musing about Ford’s customers for a 1999 article published in “The Cruise Industry News Quarterly.”
Either way, the idea is entirely valid. Prospects and customers can have a really great understanding of their pain points (we’re going too slow) without being able to imagine a perfect solution (this horse should go much faster).
Arca is hiring our first Product Marketing Manager to help solve these critical problems: deeply understanding our clients, communicating our solutions, and building a brand that resonates.
THE ROLE
You’ll shape how people understand Arca and why they choose us. This is an individual contributor role on our Growth Marketing team for someone who can turn deep customer understanding into clear segmentation, sharp positioning, and messaging that works everywhere a prospect or client meets us: an ad, a nurture email, a seminar, an advisor’s proposal, or a friend’s recommendation.
Most of the role is core product marketing: segmentation, personas, positioning, competitive context, advisor enablement, and launches. You’ll also work on customer marketing: helping our clients’ experiences become the stories, testimonials, reviews, and referrals that bring the next client to us. You’ll report to our Head of Growth and work closely with advisors, our product and engineering teams, design, and compliance.
WHAT YOU’LL DO
DEFINE WHO WE SERVE AND WHY THEY CHOOSE US
- Develop and maintain Arca’s segmentation and persona model, covering life stage, financial situation, and the moments that bring someone to an advisor, such as retirement, a liquidity event, or the sale of a business.
- Build positioning and messaging by segment, grounded in pain points, buying cycles, and competitive context.
- Make the value of advice tangible. Help prospects see what a fee-only fiduciary does across investments, taxes, estate, and planning, beyond portfolio returns.
- Maintain a thorough view of the competitive landscape, including direct and non-traditional competitors.
EQUIP OUR ADVISORS
- Build, review, and supplement the materials advisors use with prospects: pitch narratives, proposal frameworks, one-pagers, objection handling, and competitive guides.
- Spend time with advisors, listen to client conversations, and bring what you learn back into our positioning, marketing, and product plans.
TURN CLIENT EXPERIENCES INTO GROWTH
- Build and run Arca’s client story, testimonial, and review programs, in close partnership with advisors and compliance.
- Steer the system that makes referrals easy for clients and advisors. Advisors maintain great relationships with our clients; we want to make referrals simple and natural.
- Provide input on client appreciation and client events.
SHAPE THE CLIENT JOURNEY
- Partner with our product and engineering teams on the messaging across the lead and client lifecycle: first inquiry, nurture, booking, onboarding, and beyond.
- Help design and test what moves people to their next step, from the content of a nurture sequence to how we follow up after a first meeting.
- Measure messaging and programs by their effect on qualified prospects and new clients, not opens and clicks.
- Bring the voice of the client into product decisions.
LAUNCH WHAT WE BUILD
- Lead go-to-market for client-facing product launches.
- Keep messaging consistent across the website, paid media, email, direct mail, and advisor materials.
- Work closely with compliance on positioning, testimonials, and referrals, starting at the brief stage.
ABOUT ARCA
Arca is a wealth management firm built from the ground up with AI. Most people get financial advice that's reactive: an annual check-in, a plan that's a document instead of a living thing, a relationship where you're one of three hundred clients your advisor is trying to remember. We think that's backwards. The kind of service that used to require a team of specialists behind you, the kind that makes you feel like the only person in the room, should be available to far more than the ultra-wealthy.
So we're building it. We're not SaaS — we are the wealth management business, rebuilding it from the inside with AI. Our platform is an Iron Man suit for advisors: it takes over the low-leverage work so they can focus on what actually requires a human, showing up with empathy, context, and judgment. Underneath, it keeps a living understanding of each client. It remembers the thing you mentioned once, six months ago. It notices when your life changes — a new job, a new kid, a market shift — and adjusts before you think to ask. You won't see the technology. You'll just notice your advisor seems to know you better than any financial professional ever has.
That's the product we're growing: client by client, on the strength of the experience itself. We started by acquiring firms managing over $1B in client assets, which gave us real advisors, real clients, and real financial outcomes to build against from day one. But acquisition was the starting line. The bet is that an advisor backed by this platform delivers something good enough that clients come to us on their own.
It's a $20T market, and we think it's ready to be rebuilt.
— Rron, CEO
THE RECEIPTS
- Stage: Series A, $64M raised
- Backed by: General Catalyst, Index Ventures, Venrock
- Board & Advisors: Former CEO of Vanguard, Former CFO of Schwab, Founder of Altruist, Morgan Housel (author of The Psychology of Money)
THE TEAM
We're small on purpose and engineering heavy: about 80% of the team is technical. We're based in NYC and hail from high growth startups like Stripe, Ramp, Rippling, Plaid, DoorDash, Glean, and Mercury.
Most of the team is fully in-office. We prefer candidates based in New York City, but we’ll consider remote candidates in the US if the fit is right. Remote team members, including this role’s direct manager, spend about one week per month on-site.
EXAMPLE PROBLEMS YOU’D WORK ON
These aren’t hypothetical. We’re working on versions of all of them now.
- Persona model. Our current personas mix life-stage segments with persona types, and teams use them inconsistently. Decide which dimension leads, build one model the whole company uses, and make it practical for advisors, growth, and product.
- Who first. Our current clients tell us who Arca serves today. We also need to decide which audiences to prioritize next. Doing everything for everyone means doing nothing well, so this is a real choice with real trade-offs.
- Value beyond returns. Many people judge an advisor by investment performance alone. Making the value of tax, estate, and planning coordination concrete, and doing it within the rules that govern our marketing, is one of our most challenging messaging problems.
- The long consideration. Many prospects aren’t ready after a first conversation. Some take months, and some take years. Deciding what we say in that time, when we say it, and how it adapts to each person is how a lead eventually becomes a client.
- Proof people trust. Prospects check reviews and ask people they know before they book. We need to build testimonial, review, and referral programs that clients are glad to join, advisors are comfortable with, and compliance can approve.
- One firm, many first impressions. People meet Arca through a search ad, a mailer, a seminar, an advisor, or a friend. Making all of those feel like the same firm, while each speaks to its audience, takes a clear message and a lot of follow-through.
WHAT YOU BRING
MINDSET
- You’d rather spend an afternoon listening to client calls than in a messaging workshop.
- You can tell the difference between a message people agree with and one they remember.
- You see compliance constraints as part of the craft, not a hurdle.
- You judge your work by the pipeline it drives and the new clients it delivers.
EXPERIENCE
- 5–8 years of experience, with 3+ in product marketing.
- Product marketing experience with consumer audiences. Experience with high-consideration purchases is a plus.
- Demonstrated ownership of positioning and messaging for a product or segment, beyond launch coordination.
- Hands-on customer research: interviews, message testing, and win-loss analysis.
- Experience building enablement for sales teams, advisors, or other customer-facing roles.
SKILLS
- Clear writing that makes complex financial ideas simple without talking down to anyone.
- Strong research instincts and comfort working with data.
- The credibility to work with advisors who have been doing this for decades, and to earn their trust.
- Working knowledge of lifecycle and nurture marketing.
BONUS
- Experience in wealth management, financial services, or fintech.
- A brand background, or experience shaping a company’s brand identity.
- Customer marketing experience: testimonials, reviews, case studies, or referral programs.
WHY THIS ROLE MATTERS
People don’t choose a financial advisor the way they choose most products. They take their time, ask people they trust, and want to feel confident before handing over the savings of a lifetime. How clearly we explain who we are, and how credibly our clients speak for us, decides whether they ever want to have a first conversation.
Arca grows through paid channels, seminars, referrals, and advisor relationships. Each of those depends on knowing exactly who we serve and what we say to them. This role builds that foundation, and the rest of marketing builds on it.
WHAT KIND OF PERSON THRIVES HERE
You’re excited by ownership, ambiguity, and building things that matter.
- You hold a high bar because of what’s at stake. This is people’s real money: their retirement, their savings, and the plans they have for their families, in a highly regulated industry. “Good enough” means something different here.
- You’re AI-pilled and at home with engineers. About 80% of Arca is technical, and AI runs through how we work, marketing included. You use AI tools every day, you’d rather build a prototype or analyze a stack of call transcripts yourself than wait in a queue, and you can talk to engineers in their language.
- You want to build. We just came out of stealth, and much of how Arca goes to market is being decided right now. You’re comfortable making calls with incomplete information, putting a point of view on the table, and changing it when the evidence says so.
- You’re someone people actually want to be in the room with. This is a small, tight-knit team that does its best work together, whether you’re in Flatiron every day or for a week each month. Kind, direct, and low-ego, you can give candid feedback without being a jerk, and you’re energized by this environment, not just tolerant of it.
Location: United Kingdom
Workplace: fully
About the Client
Our client is a fintech company developing card-based payment solutions for businesses. Its platform helps companies integrate card issuing and payment infrastructure into their products and operations.
Role Overview
As Chief Business Development Officer, you will turn new market opportunities into profitable business lines. You will test ideas, win initial customers and partners, and take successful initiatives from launch to scale. This is a hands-on role with the scope to build dedicated teams as new directions grow.
Key Responsibilities
Identify and assess new markets, industries and customer segments for card-based payment solutions.
Develop and validate business hypotheses against market potential, customer needs and profitability.
Create tailored value propositions and commercial strategies for new verticals.
Explore ways to embed card issuing and payment infrastructure into third-party products through APIs and other integrations.
Acquire initial customers and partners, negotiate commercial terms and drive opportunities through to production launch.
Develop new business models and revenue streams, owning their commercial performance.
Work with the CEO and internal teams to prioritise opportunities and allocate resources.
Track revenue, profitability and ROI, and build dedicated teams to scale successful initiatives.
Requirements
5+ years of proven business development experience, including launching new initiatives and generating revenue.
Experience in fintech, card issuing, card processing or businesses where card-based solutions are integral to the product.
Experience developing new markets, building strategic partnerships or launching new products and business lines.
Strong commercial acumen, including an understanding of revenue models, profitability and unit economics.
International business experience, ideally across Europe and the UK. Experience in Africa, Asia or other regions is also welcome.
Ability to work effectively in a remote, international team with at least four hours of overlapping availability.
Key Soft Skills
Strong business development, market research and opportunity validation skills, with the ability to turn new ideas into profitable business initiatives.
Excellent commercial, negotiation and partnership-building skills, with a focus on revenue generation and measurable business outcomes.
High ownership, strategic thinking and execution capabilities, with the ability to work independently and scale successful initiatives into teams.
What We Offer
Competitive salary aligned with experience.
Collaborative and transparent team culture.
High-impact role in a scaling fintech company.
Recognition of personal milestones and achievements.
Social benefits.
Location: Amsterdam, Netherlands
Workplace: fully
About the Client
Our client is a fintech company developing card-based payment solutions for businesses. Its platform helps companies integrate card issuing and payment infrastructure into their products and operations.
Role Overview
As Chief Business Development Officer, you will turn new market opportunities into profitable business lines. You will test ideas, win initial customers and partners, and take successful initiatives from launch to scale. This is a hands-on role with the scope to build dedicated teams as new directions grow.
Key Responsibilities
Identify and assess new markets, industries and customer segments for card-based payment solutions.
Develop and validate business hypotheses against market potential, customer needs and profitability.
Create tailored value propositions and commercial strategies for new verticals.
Explore ways to embed card issuing and payment infrastructure into third-party products through APIs and other integrations.
Acquire initial customers and partners, negotiate commercial terms and drive opportunities through to production launch.
Develop new business models and revenue streams, owning their commercial performance.
Work with the CEO and internal teams to prioritise opportunities and allocate resources.
Track revenue, profitability and ROI, and build dedicated teams to scale successful initiatives.
Requirements
5+ years of proven business development experience, including launching new initiatives and generating revenue.
Experience in fintech, card issuing, card processing or businesses where card-based solutions are integral to the product.
Experience developing new markets, building strategic partnerships or launching new products and business lines.
Strong commercial acumen, including an understanding of revenue models, profitability and unit economics.
International business experience, ideally across Europe and the UK. Experience in Africa, Asia or other regions is also welcome.
Ability to work effectively in a remote, international team with at least four hours of overlapping availability.
Key Soft Skills
Strong business development, market research and opportunity validation skills, with the ability to turn new ideas into profitable business initiatives.
Excellent commercial, negotiation and partnership-building skills, with a focus on revenue generation and measurable business outcomes.
High ownership, strategic thinking and execution capabilities, with the ability to work independently and scale successful initiatives into teams.
What We Offer
Competitive salary aligned with experience.
Collaborative and transparent team culture.
High-impact role in a scaling fintech company.
Recognition of personal milestones and achievements.
Social benefits.
Location: Lithuania
Workplace: fully
About the Client
Our client is a fintech company developing card-based payment solutions for businesses. Its platform helps companies integrate card issuing and payment infrastructure into their products and operations.
Role Overview
As Chief Business Development Officer, you will turn new market opportunities into profitable business lines. You will test ideas, win initial customers and partners, and take successful initiatives from launch to scale. This is a hands-on role with the scope to build dedicated teams as new directions grow.
Key Responsibilities
Identify and assess new markets, industries and customer segments for card-based payment solutions.
Develop and validate business hypotheses against market potential, customer needs and profitability.
Create tailored value propositions and commercial strategies for new verticals.
Explore ways to embed card issuing and payment infrastructure into third-party products through APIs and other integrations.
Acquire initial customers and partners, negotiate commercial terms and drive opportunities through to production launch.
Develop new business models and revenue streams, owning their commercial performance.
Work with the CEO and internal teams to prioritise opportunities and allocate resources.
Track revenue, profitability and ROI, and build dedicated teams to scale successful initiatives.
Requirements
5+ years of proven business development experience, including launching new initiatives and generating revenue.
Experience in fintech, card issuing, card processing or businesses where card-based solutions are integral to the product.
Experience developing new markets, building strategic partnerships or launching new products and business lines.
Strong commercial acumen, including an understanding of revenue models, profitability and unit economics.
International business experience, ideally across Europe and the UK. Experience in Africa, Asia or other regions is also welcome.
Ability to work effectively in a remote, international team with at least four hours of overlapping availability.
Key Soft Skills
Strong business development, market research and opportunity validation skills, with the ability to turn new ideas into profitable business initiatives.
Excellent commercial, negotiation and partnership-building skills, with a focus on revenue generation and measurable business outcomes.
High ownership, strategic thinking and execution capabilities, with the ability to work independently and scale successful initiatives into teams.
What We Offer
Competitive salary aligned with experience.
Collaborative and transparent team culture.
High-impact role in a scaling fintech company.
Recognition of personal milestones and achievements.
Social benefits.
Location: Spain
Workplace: fully
About the Client
Our client is a fintech company developing card-based payment solutions for businesses. Its platform helps companies integrate card issuing and payment infrastructure into their products and operations.
Role Overview
As Chief Business Development Officer, you will turn new market opportunities into profitable business lines. You will test ideas, win initial customers and partners, and take successful initiatives from launch to scale. This is a hands-on role with the scope to build dedicated teams as new directions grow.
Key Responsibilities
Identify and assess new markets, industries and customer segments for card-based payment solutions.
Develop and validate business hypotheses against market potential, customer needs and profitability.
Create tailored value propositions and commercial strategies for new verticals.
Explore ways to embed card issuing and payment infrastructure into third-party products through APIs and other integrations.
Acquire initial customers and partners, negotiate commercial terms and drive opportunities through to production launch.
Develop new business models and revenue streams, owning their commercial performance.
Work with the CEO and internal teams to prioritise opportunities and allocate resources.
Track revenue, profitability and ROI, and build dedicated teams to scale successful initiatives.
Requirements
5+ years of proven business development experience, including launching new initiatives and generating revenue.
Experience in fintech, card issuing, card processing or businesses where card-based solutions are integral to the product.
Experience developing new markets, building strategic partnerships or launching new products and business lines.
Strong commercial acumen, including an understanding of revenue models, profitability and unit economics.
International business experience, ideally across Europe and the UK. Experience in Africa, Asia or other regions is also welcome.
Ability to work effectively in a remote, international team with at least four hours of overlapping availability.
Key Soft Skills
Strong business development, market research and opportunity validation skills, with the ability to turn new ideas into profitable business initiatives.
Excellent commercial, negotiation and partnership-building skills, with a focus on revenue generation and measurable business outcomes.
High ownership, strategic thinking and execution capabilities, with the ability to work independently and scale successful initiatives into teams.
What We Offer
Competitive salary aligned with experience.
Collaborative and transparent team culture.
High-impact role in a scaling fintech company.
Recognition of personal milestones and achievements.
Social benefits.
Location: Poland
Workplace: fully
About the Client
Our client is a fintech company developing card-based payment solutions for businesses. Its platform helps companies integrate card issuing and payment infrastructure into their products and operations.
Role Overview
As Chief Business Development Officer, you will turn new market opportunities into profitable business lines. You will test ideas, win initial customers and partners, and take successful initiatives from launch to scale. This is a hands-on role with the scope to build dedicated teams as new directions grow.
Key Responsibilities
Identify and assess new markets, industries and customer segments for card-based payment solutions.
Develop and validate business hypotheses against market potential, customer needs and profitability.
Create tailored value propositions and commercial strategies for new verticals.
Explore ways to embed card issuing and payment infrastructure into third-party products through APIs and other integrations.
Acquire initial customers and partners, negotiate commercial terms and drive opportunities through to production launch.
Develop new business models and revenue streams, owning their commercial performance.
Work with the CEO and internal teams to prioritise opportunities and allocate resources.
Track revenue, profitability and ROI, and build dedicated teams to scale successful initiatives.
Requirements
5+ years of proven business development experience, including launching new initiatives and generating revenue.
Experience in fintech, card issuing, card processing or businesses where card-based solutions are integral to the product.
Experience developing new markets, building strategic partnerships or launching new products and business lines.
Strong commercial acumen, including an understanding of revenue models, profitability and unit economics.
International business experience, ideally across Europe and the UK. Experience in Africa, Asia or other regions is also welcome.
Ability to work effectively in a remote, international team with at least four hours of overlapping availability.
Key Soft Skills
Strong business development, market research and opportunity validation skills, with the ability to turn new ideas into profitable business initiatives.
Excellent commercial, negotiation and partnership-building skills, with a focus on revenue generation and measurable business outcomes.
High ownership, strategic thinking and execution capabilities, with the ability to work independently and scale successful initiatives into teams.
What We Offer
Competitive salary aligned with experience.
Collaborative and transparent team culture.
High-impact role in a scaling fintech company.
Recognition of personal milestones and achievements.
Social benefits.
Location: London
Workplace: OnSite
Company Description
We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.
We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.
Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.
The Role
Every payment we process runs on infrastructure we built. At Checkout.com http://Checkout.com, the Cloud Platform team owns the cloud foundations that global payments depend on: a large multi-account AWS estate, a growing Azure platform, and the networking and connectivity that reaches card schemes and banks worldwide. We are genuinely multi-cloud, and we are looking for a Senior Cloud Engineer who is too - a strong generalist who treats infrastructure as a software problem and can deliver from week one.
This is a hands-on senior role in an established, fast-moving team. Everything we run is defined in code, deployed through pipelines, and reviewed like software. You will bring deep cloud expertise across AWS and Azure and pair it with a genuine software engineering mindset: you write Terraform modules others build on, you automate away toil rather than documenting it, and you treat the platform as a product with users, SLOs, and a roadmap.
As a Senior Cloud Engineer, you are responsible for the technical delivery of your team's services. You will work closely with your Engineering Manager to shape direction, manage dependencies across pillars, and ensure our platform meets the standards a regulated payments business demands.
What we are looking for:
Deep AWS expertise: Advanced, hands-on experience designing and operating production infrastructure in AWS at enterprise scale: multi-account architectures (Control Tower, Organizations, SCPs), IAM, KMS, and the core compute, storage, and security services that a large regulated estate runs on. You should have a proven track record of delivering resilient, multi-region architectures.
Azure experience: Real production experience with Azure alongside AWS: landing zones, VNet architectures, Entra ID, and the Azure resource and governance model. You understand where the two clouds differ and can design well for both rather than forcing one cloud's patterns onto the other.
Software engineering mindset: You treat infrastructure as software. Expert-level Terraform: reusable modules, secure state management, and disciplined code review. You are comfortable in a Git-based workflow with CI/CD (we use Spacelift), and you reach for Python or similar to automate what others would handle with a runbook. No ClickOps.
Strong cloud networking: Confident designing and debugging in a complex network estate: VPC and VNet design, hub-and-spoke and Transit Gateway or Cloud WAN architectures, DNS, private connectivity (PrivateLink, Private Link), and enough routing knowledge to own connectivity issues end to end rather than escalate them.
Kubernetes: Solid experience running containerised workloads in production, ideally on EKS/AKS: cluster lifecycle, workload deployment patterns, and the operational realities of keeping Kubernetes healthy at scale.
Security and compliance awareness: Experience operating in regulated environments. You understand why change control, least privilege, and auditability matter, and you design controls in rather than bolting them on. Familiarity with PCI DSS is a strong plus.
Engineering excellence: A focus on observability and measurement: you instrument what you build and answer operational questions with data rather than opinion.
Leadership and mentorship: A natural ability to guide and mentor peers, translate ambiguous problem definitions into actionable technical plans, and raise the bar through your code and your reviews.
Pragmatic problem solver: You understand when to move fast (creating tech debt) and when to move right (paying it off). You are a cornerstone in incident resolution and root-cause analysis.
Experience: 5+ years in cloud engineering roles with significant AWS depth. We need someone who can hit the ground running: comfortable joining a complex, established estate and delivering meaningful work in their first weeks, not their first quarter. A degree in Computer Science or a related field is useful but not required; we care about what you can build.
HOW YOU’LL MAKE AN IMPACT:
Lead Design & Delivery: Take ownership of large-scale platform projects end to end, from architecture through Terraform to production, ensuring they are scalable, secure, and cost-optimised.
Build the paved road: Design the platform primitives that every product team at Checkout.com http://Checkout.com builds on, so that the secure path is also the easy path.
Architectural Influence: Work with Engineering Managers and architects to refine requirements and shape the technical direction of the platform, documenting significant decisions as ADRs.
Operational SME: Act as the Subject Matter Expert for numerous team-owned services, providing advanced operational support and ensuring high availability for our global payment systems.
Evangelise Best Practices: Produce exemplary code and documentation that inspires others. You will be responsible for spreading best practices and standards across your group.
Manage Dependencies: Navigate the organisation to manage technical dependencies inside and outside your pillar, optimising for both delivery speed and business outcomes.
Foster Culture: Embody Checkout Operating Principles, using them to shape the group’s culture and acting as an example of efficiency and professional excellence.
AI Integration: Proactively explore and implement AI-driven automation to enhance infrastructure efficiency and team productivity.
Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com http://Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
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Мы ищем человека с хорошим пониманием рынка и сильным нетворком в high-risk, fintech, payments или crypto, который сможет открывать нужные контакты и помогать нам выстраивать отношения с потенциальными клиентами и партнерами.
Находить новые рынки и нестандартные партнёрства для развития карточного продукта, самостоятельно вести переговоры и закрывать сделки. Запускать новые бизнес-направления с нуля, проверять их коммерческий потенциал и масштабировать успешные решения.