Location: London
Workplace: OnSite
Company Description
We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.
We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.
Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.
ROLE OVERVIEW
Complex merchants can create complex financial crime risks. Their corporate structures, operating models and control environments may span entities, jurisdictions and teams. When concerns emerge, effective action depends on more than identifying the issue: someone must bring the right people together, agree a credible response, and keep remediation moving until it is complete.
As Financial Crime Oversight & Remediation Manager, you will provide that ownership. You will coordinate targeted oversight of higher-risk or strategically important merchant relationships, helping turn concerns into clear, proportionate and evidenced plans. You will work across Compliance, Financial Crime Investigations, onboarding, commercial and operational teams, and, where appropriate, directly with merchants. Your judgement will matter: you will need to know when a proposed control or remediation is credible, when evidence is insufficient, and when an issue needs escalation.
This is a hands-on role for someone who combines financial crime compliance expertise with strong delivery discipline. You will help address issues early, support defensible decisions, and give complex remediation the structure and follow-through it needs.
WHAT YOU’LL DO
- Own targeted remediation coordination. For complex merchant concerns, bring together the relevant internal teams, clarify the problem and desired outcomes, agree accountable owners and milestones, and maintain a practical plan through to closure. Track dependencies and slippage, challenge gaps, escalate material blockers and confirm that completion is supported by evidence.
- Coordinate Compliance-imposed conditions. Track material financial-crime conditions attached to product, market or other approval decisions. Work with the relevant Compliance and business owners to confirm accountability, milestones and evidence of completion; identify slippage or gaps; challenge whether evidence demonstrates the condition has been met; and escalate overdue or inadequately evidenced actions through the agreed governance route. The relevant delivery owner remains accountable for implementing the condition.
- Coordinate enhanced oversight of merchants. Support a structured watch-list approach for merchants whose risk or control environment warrants closer attention than routine, risk-tiered monitoring, but where immediate termination or a formal investigation is not necessarily the right response. Help define the oversight plan, review progress and ensure concerns do not remain unresolved or without an owner.
- Assess remediation quality. Review proposed actions and evidence against the underlying financial crime concern and relevant regulatory expectations. Identify whether controls appear appropriately designed and operating, whether further evidence or testing is needed, and whether residual concerns require escalation or a change in the relationship’s risk treatment.
- Engage merchants constructively. Where appropriate, work with account teams to agree clear requests, expectations and timelines with merchants. Maintain a firm, evidence-led approach while supporting a proportionate path to address weaknesses and establish whether the relationship can be sustained safely.
- Lead enhanced control reviews. Design and, where appropriate, lead deeper reviews of a merchant’s AML controls during onboarding or ongoing oversight. This may include preparing agendas, conducting structured discussions with merchant stakeholders, probing key control areas, documenting findings and agreeing any required remediation.
- Support reliance and outsourcing assessments. Contribute to the initial scrutiny of outsourced activities or other arrangements that depend on another party’s controls. Help establish whether reliance is justified, what evidence supports that view, and what conditions or remediation are required.
- Improve the oversight approach. Capture recurring issues, lessons and delivery gaps, and help refine processes, reporting and escalation so that complex concerns receive consistent, timely and well-evidenced attention.
WHAT YOU’LL BRING
- Experience in financial crime compliance, AML, or a closely related risk and control role, with a sound understanding of AML control frameworks and how to assess their design and effectiveness.
- Experience coordinating complex remediation, regulatory or audit actions, control reviews, investigations follow-through, or comparable cross-functional change. You can turn an ambiguous issue into a sequenced plan with clear owners, milestones and evidence of completion.
- The confidence and judgement to challenge senior stakeholders and merchants constructively, distinguish a credible response from a paper commitment, and escalate when progress or evidence is inadequate.
- Strong written and verbal communication, including the ability to lead structured discussions, document findings clearly and translate complex issues into practical actions.
- Excellent organisation and follow-through across multiple workstreams, with a pragmatic approach to prioritisation, dependencies and changing circumstances.
- A collaborative style and the resilience to work through sensitive, commercially significant issues without losing sight of the control outcome.
- Experience with structured project management methods, such as Lean Six Sigma or PRINCE2, to drive organised execution across complex workstreams is a strong plus.
Experience with complex merchants, payments, cryptoassets, money service businesses, correspondent or outsourced service models would be valuable. Relevant professional qualifications are welcome but are not a substitute for sound judgement and demonstrated delivery.
WHY THIS ROLE
You will work at the point where financial crime risk, merchant relationships and practical execution meet. The role offers meaningful ownership of issues that cut across teams and can shape whether concerns are resolved early, managed with appropriate safeguards, or escalated on a sound evidential basis. Success is visible in the quality of the decisions and the fact that agreed actions are actually completed.
Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com http://Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
Location: Remote - Australia
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
See yourself at Twilio
Join the team as Twilio’s next Strategic Account Executive.
About the job
This position is needed to lead relationships with our largest current Communications platform customers who consume our messaging, voice and email services. You will be directly responsible for protecting and growing Twilio’s communications business across your assigned customers. As a Strategic Account Executive, you will drive highly analytical and consultative sales cycles with customers that are running large scale, global, competitively sourced, compliance-heavy, use case-specific businesses. This role is highly cross functional, and your success will depend on building deep partnerships across product management, finance, support, and operations.
Responsibilities
In this role, you’ll:
Manage and expand some of our most important customer accounts, including high growth technology, logistics, and fintech companies.
Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results.
Partner closely with other Twilio teams to identify new revenue opportunities within your account portfolio.
Serve on a cross-functional account team with representatives from product, finance, support, and services teams.
Run a disciplined forecast, consistently achieve goals, and present guidance to executive management.
Run highly consultative sales cycles with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
More than 8+ years of combined experience in major account or strategic sales, managing or leading quantitative, highly analytical products and solutions for customers.
Accountable for relationship management, cross sells, upsells and solutions consulting.
Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.
Analytical account development strategy based on using data to find opportunities and prove value.
Demonstrated track record of managing business forecasts and financial models.
Entrepreneurial mindset with appetite to define processes and build programs.
Proven track record of developing, growing and delivering revenue & gross profit results, especially for large-scale and enterprise customers in Asia.
Excellent verbal and written communication skills.
Bachelor’s Degree or equivalent years of experience.
Desired:
Cross selling experience to Marketing, Engineering and Product.
Telco, CPaas or PaaS selling experience.
Location
This role will be remote, and based in Australia (Melbourne, Brisbane or Sydney)
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 30% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
.
Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Location: London
Workplace: OnSite
Company Description
We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.
We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.
Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.
ABOUT THE TEAM
We’re building Strategy & Operations in the CEO Office to help Product and Engineering deliver the right work, at pace and with fewer surprises. Product sets what to build and why. Engineering builds it. S&O keeps the full picture in view, brings teams together and helps turn plans into results.
As S&O Lead, you’ll own that work across a product pillar and help raise the bar for how the wider S&O team operates. The impact is visible: what you improve in your pillar can shape how Checkout delivers elsewhere.
THE ROLE
This is a high-ownership role. You’ll be accountable alongside the product leader for delivery, but you won’t own the roadmap. You’ll need to earn alignment, challenge commitments and stay close to the work. When priorities collide, you’ll help decide what moves, what waits and what stops.
You will:
- Keep the pillar’s major initiatives in view. Know what matters, what is slipping and where teams are blocked. Raise risks early and bring a clear point of view.
- Be a trusted, independent partner to the product leader. Challenge dates and trade-offs, and help agree what to protect, move or stop. Product retains roadmap decisions.
- Personally lead the pillar’s hardest cross-functional work, from getting teams aligned through to launch.
- Build and lead the S&O team in your pillar. Hire, develop and manage performance, while setting practical standards that help S&O deliver better across Checkout.
WHAT YOU'LL DO
- Own execution across the pillar. Keep priorities, delivery tempo, progress, dependencies and risks visible. Spot when plans are off track and bring a clear recommendation.
- Build deep expertise in the pillar’s products: how they work, who they serve and how they make money.
- Challenge priorities and commitments with the product leader. Recommend what to protect, re-sequence, move or stop. The product leader owns roadmap and commit-date decisions.
- Personally lead the pillar’s most important cross-functional initiatives, aligning Product, Engineering and partner teams and driving the work through launch to enable faster shipping
- Lead and develop the S&O team supporting the pillar. People leadership is core to the role, including hiring, development and performance management. Alongside pillar delivery, help shape practical standards adopted across S&O.
WHAT YOU'LL BRING
- You have strong problem solving and analytical skills. You can frame an ambiguous business question, build the analysis yourself, test hypotheses, quantify trade-offs and turn findings into clear business decisions.
- You move between strategy, hands-on delivery and building the organisation. You personally lead high-impact, cross-functional work and stay accountable through launch and results.
- You make execution repeatable. You build practical operating mechanisms and use data, automation or AI where they remove recurring friction or help teams scale.
- You influence without relying on authority. You challenge senior stakeholders constructively, communicate complex issues clearly and bring people to decisions.
- You raise the performance of others. You set clear expectations, give direct feedback and help people grow. Prior formal line-management experience is helpful, but evidence of leadership matters more.
Strongly preferred:
- Payments, fintech or regulated money-movement experience would be a real advantage, especially if you’ve worked with licences, regulators, schemes or banking partners. It can help you see risks sooner and get up to speed faster. It isn’t a requirement: strong operators from other sectors can be a great fit.
What this role is not:
- Not support to the product leader. You own execution across the pillar and need to push back when commitments don’t add up.
- Not a short-term consulting project. You stay with the work through delivery and build ways of working the team can keep using.
- Not a product role. Product sets the roadmap. Engineering builds the product. You make sure the pillar executes well.
Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com http://Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
Location: Remote, India
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
As a Strategic Account Executive for our Mumbai territory, you'll drive GitLab's growth across large Banking, Financial Services and Insurance (BFSI) institutions, alongside leading enterprises and conglomerates headquartered in the city. It will be a blended territory of Enterprise and Conglomerates slightly more BFSI heavy. You'll help these organisations adopt, implement, and expand their use of our AI-powered DevSecOps platform, guiding them through modernisation and DevSecOps transformations while building a pipeline that translates into measurable Net ARR and long-term expansion.
You'll bring an understanding of the software development lifecycle, including continuous integration and continuous delivery (CI/CD) automation, secure development practices, and infrastructure modernisation. You'll apply it to the realities of regulated industries, where security, compliance, auditability, and data residency shape every technology decision. You'll connect customer stakeholders with GitLab's field organisation so GitLab is seen as a trusted, long-term partner across the full sales cycle.
In your first year, you'll be expected to build a strong BFSI and Enterprise portfolio across your territory, create repeatable sales motions aligned to how regulated financial institutions and large enterprises buy and adopt platforms, and consistently forecast and report on deal progress and account health.
What you'll do
Lead and grow GitLab's largest and most strategic BFSI, Enterprise, and Conglomerate prospects and customers in Mumbai, focusing on organisations that run mission-critical software delivery at scale
Drive the full enterprise sales cycle, from prospecting and pipeline generation through qualification, evaluation, negotiation, and close, including the longer procurement, vendor risk, and security review processes typical of regulated financial institutions
Provide hands-on account leadership throughout the pre- and post-sales process to ensure a smooth customer experience and strong adoption of GitLab's AI-powered DevSecOps platform
Position GitLab against regulatory and compliance priorities (for example RBI, IRDAI, and SEBI guidelines on IT governance, outsourcing, cyber resilience, and data localisation), working with Solutions Architects and Security specialists on deployment options such as self-managed and GitLab Dedicated
Partner closely with Sales Development Representatives, Solutions Architects, Customer Success, system integrators, and strategic channel partners to generate qualified opportunities, co-sell, and execute account strategies that drive new business and expansion
Develop and maintain detailed account plans for priority customers, including opportunity mapping, stakeholder alignment, and multi-threaded engagement across engineering, security, risk and compliance, platform, infrastructure, procurement, and business leaders
Tailor your approach to each segment: a compliance- and risk-led value story for BFSI, and a modernisation-, productivity-, and consolidation-led story for enterprises and conglomerates with multiple business units
Coordinate and facilitate the involvement of cross-functional GitLab team members, including sales leadership, marketing, product, legal, and support, to progress opportunities and deliver an excellent customer experience
Prepare activity and forecast reports, contribute to forecasting and pipeline reviews, and share root cause analysis and lessons learned from wins and losses with account managers, marketing, and technical teams
Act as the voice of the customer by contributing product ideas to our public issue tracker, and by preparing and delivering customer-facing and internal presentations, quotes, proposals, and formal sales documents that address BFSI and enterprise business challenges and clearly communicate long-term value and outcomes.
What you'll bring
Deep experience driving complex B2B software sales cycles with large enterprise customers, ideally in DevSecOps, software development tools, or adjacent SaaS and infrastructure solutions that support the software development lifecycle
A track record selling into BFSI institutions in India, with an understanding of their buying behaviour, long evaluation cycles, vendor risk assessments, and procurement processes (experience across both BFSI and large enterprises or conglomerates is a strong plus)
Ability to prospect, build pipeline, and close new business while expanding strategic relationships within large accounts across Mumbai
Strong understanding of modern software delivery, including CI/CD, secure development practices (DevSecOps, supply chain security), and cloud and infrastructure modernisation, with the ability to connect platform capabilities to customer outcomes
Working familiarity with the regulatory and compliance landscape for Indian financial institutions, including data residency, audit, and security expectations, and comfort discussing on-premises, private cloud, and hybrid deployment models
Proven ability to navigate and influence complex organisations, building trusted relationships with senior stakeholders such as CIOs, CTOs, CISOs, heads of engineering, and technology risk and compliance leaders
Experience creating and executing account plans for priority accounts, including opportunity mapping, multi-threaded engagement, and disciplined deal and account management
Experience working with system integrators and channel partners to co-sell and deliver in the Indian market
Effective communication and interpersonal skills, including comfort leading customer presentations, negotiations, and executive-level conversations, and coordinating internal resources to move opportunities forward
Capacity to work autonomously and asynchronously in a fully remote environment while staying aligned to shared goals, processes, and forecasting expectations across the broader GitLab team, with the flexibility to meet customers in person across Mumbai
Familiarity with forecasting, pipeline hygiene, and reporting, including sharing learnings from wins and losses to improve repeatable sales motions
Some examples of our projects
Building and growing a territory plan for Mumbai that balances large BFSI institutions (banks, NBFCs, insurers, asset managers, payments and fintech) with high-potential enterprises and conglomerates, from new logo prospecting through long-term expansion on GitLab's AI-powered DevSecOps platform
Leading complex, multi-stakeholder sales cycles and partnering with Solutions Architects, Sales Development, Customer Success, system integrators, and channel partners to position GitLab as a trusted platform for modern software delivery, security, and compliance in regulated and large-scale environments
Helping BFSI customers consolidate fragmented toolchains and modernise legacy delivery pipelines while meeting regulatory, audit, and data-residency expectations
About the team
The Strategic Account Executive will join our enterprise sales team, which focuses on driving GitLab adoption with large customers in the India market. The team is responsible for the full relationship lifecycle with enterprise accounts, from initial engagement through long-term expansion and advocacy, ensuring customers realize value from GitLab’s DevSecOps platform. Team members work in an all-remote, distributed environment and collaborate asynchronously across time zones with sales leadership, solutions architects, customer success, marketing, and channel partners. The team is currently focused on maintaining and growing our existing footprint in the region, executing a consistent global sales motion while adapting to local customer needs and partnering closely with strategic channel organizations to reach and support key accounts.
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
- Experience as an Android Developer for 2+ years. - Experience in FinTech, banking, or payments, including working on production Android applications used by real customers.
Location: Москва
Workplace: гибкий
Ищем старшего продуктового менеджера в команду рекламной монетизации VK.
В этой роли вы будете отвечать за развитие и эффективность рекламных форматов на ключевых поверхностях ВКонтакте. Зона ответственности охватывает весь продуктовый цикл: от поиска точек роста и формирования гипотез до эксперимента, запуска и масштабирования решения.
Это позиция с высокой самостоятельностью и прямым влиянием на рекламную выручку. Предстоит одновременно развивать существующий рекламный инвентарь, запускать новые механики и контролировать влияние рекламы на пользовательский опыт.
Задачи
Формировать стратегию и roadmap развития рекламных форматов ВКонтакте
Самостоятельно находить точки роста рекламной выручки с помощью продуктовой аналитики, исследований, рыночных данных и сигналов от коммерческой команды
Развивать систему метрик и инструменты диагностики изменений рекламной выручки
Формулировать и приоритизировать продуктовые гипотезы, оценивать их потенциальный эффект и стоимость реализации
Проектировать A/B-тесты, определять целевые и контрольные метрики и принимать решения по результатам экспериментов
Развивать существующие рекламные места и запускать новые форматы и механики монетизации
Работать с несколькими командами разработки, а также с аналитиками, дизайнерами, QA, AdTech и коммерческими подразделениями
Управлять кросс-командными зависимостями и договариваться о приоритетах со смежными продуктами
Разбираться в причинах изменения ключевых метрик и превращать результаты анализа в конкретный план действий
Находить баланс между ростом рекламной выручки, эффективностью рекламы для бизнеса и качеством пользовательского опыта ВКонтакте
Требования
От пяти лет опыта в Product Management в digital- или IT-продуктах
Опыт самостоятельной ответственности за продукт, стрим или крупное продуктовое направление
Подтверждённые результаты в росте выручки, P&L, GMV, конверсии, retention или других ключевых бизнес-метрик
Опыт формирования продуктовой стратегии и roadmap, а не только реализации готового backlog
Сильные аналитические навыки: умение работать с деревом метрик, воронками, сегментацией и факторным анализом
Практический опыт проектирования и интерпретации A/B-тестов, включая выбор метрик, оценку минимального детектируемого эффекта и работу с неоднозначными результатами
Способность структурировать неопределённость, быстро принимать решения при неполных данных и отвечать за результат
Опыт работы с несколькими командами и сложными кросс-командными зависимостями
Умение влиять без формальных полномочий и аргументированно работать с техническими, коммерческими и продуктовыми стейкхолдерами
Практический подход: готовность самостоятельно погружаться в данные, формулировать проблему и предлагать обоснованные варианты решения
Будет плюсом
Опыт в AdTech, рекламной монетизации, маркетплейсах, классифайдах, e-commerce, FinTech или performance-продуктах
Понимание рекламных метрик и механик: revenue, CPM, CTR, fill rate, show rate, таргетинг, ранжирование и атрибуция
Опыт работы с рекламными кабинетами, web-, mobile- или video-инвентарём
Практический опыт работы с SQL
Опыт запуска ML-продуктов, рекомендательных систем или персонализированных рекламных механик
- Experience as an iOS Developer for 3+ years. - Experience in FinTech, banking, or payments, including working on production iOS applications used by real customers.
Location: Singapore, Singapore
OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa.
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About The Opportunity
We are looking for a high-impact
Vice President of Engineering / Senior Engineering Director
to lead strategic engineering initiatives across OKX’s core products. You will guide engineering leaders and teams working across multiple disciplines, helping them deliver secure, reliable, and scalable experiences for users worldwide.
This role will set technical direction, strengthen collaboration across engineering and product functions, and improve how teams plan, build, and operate critical systems. You will help ensure that architecture, execution, and operational priorities support the company’s product strategy and growth.
What You'll Be Doing
Strategic Leadership & Operational Excellence
Engineering Alignment & Delivery:
Improve coordination across engineering teams and functions, clarify ownership and decision-making, and help teams deliver product priorities with fewer bottlenecks.
Organizational Design & Scale:
Continuously refine engineering workflows, team structures, and operating rhythms to support business growth, team autonomy, and cross-functional collaboration.
Talent & Leadership Development:
Mentor, manage, and scale engineering managers and senior leaders; establish high standards for engineering craftsmanship, career growth, and technical accountability.
Technical Direction & Architecture
Technical Direction:
Guide architecture and engineering decisions across complex product environments, ensuring teams balance scalability, security, performance, and user needs.
Engineering Standards & Reliability:
Champion industry-leading engineering practices across software design, code health, automated testing, continuous deployment, and system observability.
System Resilience:
Ensure systems maintain high availability, security posture, and resilience in a fast-paced, high-volume environment.
Product Partnership & Execution
Cross-Functional Partnership:
Work hand-in-hand with Product Management, Design, Operations, and Security leaders to translate company strategy into clear, executable technical roadmaps.
Execution & Velocity:
Establish clear milestones, identify and resolve execution risks, and implement metrics to maintain predictable, high-cadence product releases.
What We Look For In You
Executive Leadership Experience:
10+ years of software engineering experience, including 5+ years leading multi-tiered engineering teams (50+ engineers) at the Director or VP level within high-scale product companies.
Technical Breadth:
A strong background leading engineering in large-scale product environments, with the ability to engage with diverse technical disciplines, assess architectural trade-offs, and guide experienced engineering leaders.
Delivery Track Record:
Demonstrated success driving complex, multi-team engineering programs to launch in fast-evolving, high-growth tech environments.
Domain Adaptability:
Experience in high-availability, low-latency, or mission-critical domains (such as FinTech, SaaS, payments, consumer tech, or Web3).
Communication & Influence:
Exceptional communication skills with the ability to build consensus across business, product, and deeply technical teams.
Perks & Benefits
Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!
#LI-ML1 #LI-ONSITE
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: United Kingdom
Would you like to build a career in a leading multinational IT company?
We're looking for a driven, consultative
Account Executive
to own new business acquisition and account growth across the EMEA region. This is a remote role - you'll manage the full sales cycle - from prospecting to close - selling our CPaaS solutions to mid-market and enterprise clients across telecom, fintech, e-commerce, and other verticals with high-volume customer communication needs.
MMDSmart is a leading CPaaS provider delivering WhatsApp Business API, SMS, and push notification solutions to businesses across EMEA and beyond. Since 2007, we’ve been helping companies in 100+ countries communicate with their customers at scale, reliably, and creatively.
Our success is driven by innovative technology and talented people who shape our Messaging and Voice solutions. Join a fast-growing tech company where your ideas, growth, and ambition can make a real impact.
What You'll Do:
Own and manage a sales pipeline across the EMEA region, from lead generation through contract close;
Identify and engage prospective clients needing WhatsApp Business API, SMS, RCS, or push notification solutions;
Conduct product demos and consultative sales conversations tailored to client use cases;
Build and maintain relationships with key decision-makers (marketing, CX, and IT leaders);
Negotiate commercial terms and close new business, meeting or exceeding quarterly revenue targets;
Collaborate with Customer Success, Marketing, and Product teams to ensure smooth onboarding and identify upsell opportunities;
Maintain accurate pipeline and forecast data in CRM;
Stay current on regional messaging regulations (e.g., WhatsApp policy changes, telecom compliance) and the competitive landscape.
Requirements
What We're Looking For:
3+ years of B2B sales experience,
including hands-on sales experience in the Telecom or CPaaS industry (mandatory);
Proven track record of hitting or exceeding quota in a new-business sales role;
Experience selling into EMEA markets; understanding of regional business culture and buying cycles;
Strong consultative selling skills — able to translate technical capabilities (APIs, messaging channels) into business value;
Solid understanding of telecom or CPaaS products, solutions, and sales cycles;
Excellent communication skills in English;
Comfortable working independently in a remote, fast-paced, target-driven environment;
CRM proficiency (Salesforce, HubSpot, or similar).
Nice to Have:
Existing network of contacts in fintech, e-commerce, or telecom across EMEA;
Experience selling WhatsApp Business Solution, messaging APIs, or similar customer engagement solutions;
Additional languages (French, German, Spanish).
Benefits
Why do talents choose and stay at MMDSmart?
Embrace the opportunity to work in a company that cares about:
Your Wellness:
Access to mental health programs.
Your Happiness:
Enjoy the company of cool teammates, a friendly atmosphere, a strong mentorship, and a variety of bonuses & corporate gifts.
Your Development:
Benefit from free educational events & courses.
Your Career:
Focus on your professional development in a supportive environment.
Work-Life Balance:
Choose your working format – remote, office-based, or hybrid and engage in team-building activities.
Think this role’s got your name on it? Go ahead and apply, we’d love to see what you’ve got!
Equal-Opportunity Employment
We are an equal opportunity employer committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Location: Barcelona, Spain
Join COLIBRIX ONE – Innovating the Future of Payments
At
COLIBRIX ONE*
, we’re building advanced, AI-powered payment technologies that support Payment Service Providers (PSPs), Electronic Money Institutions (EMIs), and neobanks across the EU and the UK. As a fully licensed Electronic Money Institution (FCA Reference No. 927920) and holder of a Financial Institution Licence issued by the MFSA, as well as a principal member of both VISA and Mastercard, we provide comprehensive, real-world financial solutions that include:
Global card processing
Digital wallet infrastructure
Cross-border merchant accounts
Alternative payment methods (APMs)
Corporate accounts for legal entities
We’re a fast-growing team with a passion for innovation, security, and scalability. Our culture values curiosity, collaboration, and impact - and we’re looking for talented professionals who are ready to shape the future of fintech.
At COLIBRIX ONE, your work directly powers the digital economy. If you're eager to solve meaningful challenges and build with purpose, we’d love to hear from you.
About the Role
We are looking for an
Ad Account Manager (FB & Google Ads)
to join the
Colibrix Partners
team. We aren't just a service provider-we are a growth engine for our partners. Your role is to be the primary support for clients who need high-quality ad accounts and reliable payment solutions to scale their traffic. While our focus is on building the best environment for our partners, you will also leverage the Colibrix One fintech ecosystem to provide seamless financial infrastructure and card solutions for ad spend.
Key Responsibilities
Maintain daily communication with partners to ensure their scaling needs are met and projects stay on track
Manage the full cycle of providing ad accounts for rent including setup and ongoing technical support
Execute daily monitoring of budget pacing and KPI performance to ensure accounts are running efficiently
Identify specific growth points and optimization strategies to help partners increase their ROI
Analyze traffic data and retail media placements to find ways to maximize placement efficiency
Build clear and actionable reports that translate complex data into practical insights for partners
Test new advertising tools and hypotheses to keep our partners at the forefront of industry best practices
Collaborate with internal technical teams to resolve account issues and streamline payment flows
What you need to succeed in this role
2 years of experience as an Account Manager or in Client Service within a marketing agency or affiliate network
Solid hands-on experience with Google Ads and Facebook Ads plus a deep understanding of the arbitrage landscape
Knowledge of retail media and the principles of digital advertising efficiency
High proficiency in Excel or Google Sheets and the ability to interpret complex data into clear insights
Fluent Russian and English at an Intermediate level or higher to communicate effectively with a global partner base
A proactive team player mindset with the ability to thrive in a multitasking environment and take full ownership of partner success
What We Offer
Opportunity to shape the future of fintech solutions within a growing company
Collaborative, horizontal team structure that values your expertise and ideas
Continuous learning and development opportunities to enhance your skills and career growth
Competitive salary and benefits package
* This position is offered within the COLIBRIX ONE. Employment will be under the appropriate legal entity based on the role and location.
Location: Remote, LATAM
About the company
Hi, we're Ondo Finance. Our mission is to provide institutional-grade, blockchain-enabled investment products and services. We have both a technology arm that develops decentralized finance technology, and an asset management arm that creates and manages tokenized funds. We are the global leader in tokenized treasuries, tokenized stocks and ETFs, and are building the future of institutional-grade financial services onchain.
Founded by folks from Goldman Sachs Digital Assets Team, we’re backed by some of the best investors in the world including Founders Fund, Coinbase Ventures, Pantera Capital, Tiger Global, and more. We are currently the leaders in the space in terms of AUM and are well capitalized to continue growing the firm. We're fully remote, with team members across the U.S.
About the role
We are looking for a commercially driven
Director, Business Development, Latin America
to lead Ondo’s institutional and strategic partnership growth across the region.
You will own the regional business development strategy and build relationships with banks, asset managers, brokerages, exchanges, wealth platforms, fintechs, custodians, family offices, and other institutional partners. You will identify the most attractive markets and opportunities, develop Ondo’s regional pipeline, and lead relationships from initial engagement through negotiation, launch, and expansion.
This is a senior, hands-on role requiring both strategic leadership and direct commercial execution. You will represent Ondo with senior decision makers, develop creative partnership and distribution models and navigate complex institutional sales cycles.
The ideal candidate combines a strong institutional network in Latin America with deep commercial judgment, regional market knowledge, and fluency in digital assets and financial services. They should understand how institutional clients evaluate new financial products and be able to position tokenized assets as credible solutions for investment, collateral, treasury management, distribution, and market access.
Fluency in both Spanish and Portuguese strongly preferred. The role will involve regular travel throughout Latin America.
Responsibilities
Define and execute Ondo’s institutional business development strategy across Latin America
Identify priority countries, client segments, distribution channels, and strategic opportunities across the region
Build senior relationships with banks, asset managers, brokerages, wealth platforms, exchanges, fintechs, custodians, family offices, and other institutional partners
Develop and manage a high-quality pipeline, progressing opportunities from initial engagement through commercial negotiation, contracting, launch, and expansion
Position Ondo’s tokenized products and infrastructure around the needs of institutional clients and regional markets
Structure distribution, integration, revenue-sharing, joint go-to-market, and other strategic partnership arrangements
Develop country-specific approaches that reflect local market structures, client needs, regulations, and adoption patterns
Partner with Product, Legal, Compliance, Engineering, Marketing, and Operations to develop and execute institutional opportunities
Provide regional market intelligence and client feedback to inform Ondo’s product, partnership, and go-to-market priorities
Represent Ondo at senior client meetings, conferences, industry events, and relevant policy discussions across Latin America
Establish clear regional goals, pipeline reporting, operating processes, and performance metrics
Build and lead a broader Latin American business development function as the region scales
Requirements
10+ years of experience in institutional business development, capital markets, asset management, banking, or digital assets
Strong network and track record of building institutional relationships across Latin America
Demonstrated success originating, negotiating, and closing complex, high-value commercial partnerships
Deep understanding of the Latin American financial-services landscape, including major institutions, distribution channels, market structures, and regional differences
Strong knowledge of digital assets, tokenization, stablecoins, blockchain infrastructure, or institutional crypto markets
Ability to translate complex financial and technical products into clear institutional use cases and commercial propositions
Excellent executive presence, communication, negotiation, and relationship-management skills
Strong strategic judgment combined with a willingness to operate hands-on across sourcing, pitching, negotiation, and execution
Ability to coordinate complex opportunities involving multiple internal and external stakeholders
Fluency in English, Spanish and Portuguese
Willingness to travel regularly throughout Latin America and collaborate across global time zones
Preferred Qualifications
Established relationships with banks, asset managers, brokerages, exchanges, fintechs, wealth platforms, or other relevant institutions in Brazil and Spanish-speaking Latin America
Experience with tokenized securities, stablecoins, treasury products, funds, capital markets, custody, or institutional trading infrastructure
Experience launching financial products or building new institutional markets across multiple Latin American countries
Familiarity with the regulatory and commercial environments of Brazil, Mexico, Argentina, Colombia, Chile, and other priority regional markets
What we offer
Competitive compensation including but not limited to salary, future token rights, and/or equity (according to your preferences) — We are well-funded and believe that great talent deserves great compensation.
Full benefits (medical, vision, and dental) and flexible vacation policy (PTO).
Remote-first team across many countries — You will be an early team member helping shape our vision, culture, and design practices.
A+ colleagues — Our team includes alumni from: Goldman Sachs, Blackrock, Two Sigma, Bridgewater, SpaceX, AWS, Meta, Google, McKinsey, Coinbase, Circle, Uniswap.
Best-in-class investors — We are proud to be backed by leading crypto experts and VCs, including Pantera Capital, Founders Fund and Coinbase Ventures.
Location: Europe - Remote
About Us
Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance.
Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution.
Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services.
About Us
Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions.
Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services and Web3.
Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at global scale.
Bybit EU is headquartered in Vienna and is building the next generation of regulated digital asset services for customers across the European Economic Area.
About the Role
Bybit EU is looking for a
Customer Excellence Lead
to direct our European customer experience strategy, CRM-driven communication, and support operations across our regulated digital asset and financial services businesses.
This senior leadership role covers
customer support, service delivery, complaint management, customer experience, operational performance and service optimisation
, with a strong focus on customer satisfaction, scalability, efficiency and regulatory compliance.
Reporting directly to the
Chief
Business
Operati
ons
Officer EU
, you will work closely with Product, Technology, Compliance, Operations and global Customer Service teams to deliver seamless customer experiences and build a high-performing European customer service function.
Key Responsibilities
Customer Service Strategy & Operations
Define and execute the European customer service strategy aligned with business objectives and customer expectations.
Oversee customer support operations across European markets, channels and customer segments.
Establish service standards, operating procedures, KPIs and performance management frameworks.
Drive operational efficiency, scalability and continuous improvement across customer service functions.
CRM, Incident & Platform Communications
Own the operational CRM and notification strategy for European users across email, in-app messaging, push notifications, and system banners.
Serve as the accountable owner for critical user alerts, managing end-to-end incident communications during platform changes, planned maintenance, service interruptions, and downtime.
Partner with Product, Operations, and Marketing to draft and distribute clear, timely product updates, compliance notices, and general news.
Maintain standardized templates and rapid-response incident runbooks to keep users transparently informed during critical events.
Customer Experience & Service Quality
Deliver high-quality customer support across retail, active trader, VIP and institutional customer segments.
Own customer satisfaction, service quality, response times and first-contact resolution performance.
Identify customer pain points and drive improvements across the end-to-end customer journey.
Develop consistent and effective customer communication and service standards across European markets.
Complaint Management & Escalations
Oversee customer complaint handling, escalations and dispute resolution in accordance with applicable regulatory requirements.
Ensure effective processes for managing complex, sensitive and high-priority customer cases.
Partner with Compliance, Legal and Risk teams to address customer protection and regulatory concerns.
Analyse complaint trends and implement corrective actions to address recurring issues.
Service Channels & Customer Support
Manage customer service delivery across live chat, email, telephone and other relevant support channels.
Develop effective support models for onboarding, KYC, deposits, withdrawals, trading and account-related enquiries.
Ensure appropriate service coverage, workforce planning and multilingual support capabilities across European markets.
Oversee service delivery performance of internal teams and outsourced customer support providers.
Technology, Automation & Performance
Drive the adoption of customer service technologies, AI, automation and self-service solutions.
Own customer service analytics, reporting and performance dashboards.
Use customer insights, data and feedback to improve service quality, productivity and customer retention.
Partner with Product and Technology teams to improve support platforms, workflows and customer journeys.
Leadership & Compliance
Build and lead a high-performing European customer service function.
Set clear objectives, KPIs and accountability across internal teams and external service providers.
Ensure customer service operations meet applicable European regulatory requirements, including customer protection, complaint handling and data privacy.
Work closely with global and local stakeholders to align service standards while addressing European regulatory and customer needs.
What We're Looking For
10+ years of relevant experience
in customer service, customer operations or customer experience, including significant leadership experience in crypto, fintech, banking, brokerage or financial services.
Proven experience leading large-scale, multi-market customer service operations and high-performing international teams.
Strong understanding of crypto trading, digital assets, payments and financial services customer journeys.
Demonstrated experience managing customer support operations, complaint handling, escalations and service quality.
Strong experience with customer service platforms, CRM systems, AI, automation and omnichannel support solutions.
Commercial and analytical mindset with experience managing CSAT, NPS, SLAs, response times, resolution rates and operational efficiency metrics.
Experience managing outsourced service providers, workforce planning and multilingual customer support operations.
Strong understanding of European markets, customer protection requirements and regulated financial services environments.
Proven ability to drive operational transformation, customer experience improvements and scalable service delivery.
Excellent communication, leadership and stakeholder management skills.
Fluent English; additional European languages are an advantage; Chinese nice to have.
Bachelor's or Master's degree in
Business Administration, Management,
Finance
, Communications or a related field
; equivalent relevant professional experience will also be considered.
Why Join Us
At Bybit, we are committed to fostering a supportive and enriching work environment.
Our benefits include:
- Study Growth Fund: We support your professional development and continuous learning.
- Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
- Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
- Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
- Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.
Location: Belgrade, Serbia
Workplace: hybrid
Implementation Manager - Belgrade
As a key member of the Product function, the Implementation Manager is responsible for coordinating cross-functional teams to guide embedded clients (NeoBanks, Marketplaces, Payroll companies) through implementations.
This role combines project management excellence, API implementation coordination, and relationship management to ensure our most complex partnerships achieve exceptional outcomes while building repeatable processes for future growth.
In this role, you'll work alongside Product Managers, Partnership Managers, and dedicated specialists from Operations and Compliance to deliver world-class implementation experiences.
About us
Sokin is a next-generation B2B financial services provider, enabling businesses to make and receive global payments with greater speed, lower cost, and total transparency.
Our mission is simple: we’re simplifying global business - so businesses thrive wherever they choose to grow. We deliver services across:
• Global payments and receivables
• Foreign Exchange (FX)
• Treasury management
• Finance reconciliations
We are rapidly expanding, with established presence in EMEA, APAC, and North America, backed by a strong global infrastructure and industry-leading partners, we are redefining how businesses move money worldwide.
Our clients span industries from sports and entertainment to logistics and travel, and our community is growing rapidly. As we continue to expand, we’re building a team of exceptional people who share our ambition to transform the future of global payments.
Key Responsibilities
Project Orchestration
Cross-functional Team Coordination: Coordinate a bespoke Implementation team made of individuals from Sokin Sales, Product, Engineering, Compliance, and Operations teams, based globally, throughout the implementation lifecycle, ensuring clients’ onboarding and operating experience is fast and easy
Implementation Planning:
Create and maintain implementation plans with clear deliverables, timelines, owners, and dependencies for both Sokin and client teams, driving accountability and momentum
Stakeholder Alignment
: Facilitate appropriate meetings and communication channels to ensure all teams remain aligned on priorities, timelines, and evolving client expectations
Resource Coordination:
Work with department leads to align cross-team resources across multiple concurrent implementations, managing competing priorities and ensuring optimal team usage and efficient implementation pipelines.
Client impact analysis:
Gather data around expected client impact (volume projections, expected response times etc) and share with product and engineering as contributions to the product prioritisation and planning process
Risk Management
Proactive Risk Identification:
Continuously assess and document implementation risks including technical, commercial, regulatory, and operational threats to successful delivery
Escalation Management:
Establish clear escalation paths and proactively escalate blockers to appropriate stakeholders before they impact timelines, ensuring rapid resolution and maintaining implementation momentum
Issue Resolution Leadership:
Lead cross-functional issue resolution efforts, bringing together the right expertise and decision-makers to unblock progress and prevent recurring problems
Implementation Reviews & Handoff
Success Criteria Validation:
Collaborate with client teams to define clear, measurable acceptance criteria for the implementation and ensure all requirements are met before go-live
Go-Live Coordination:
Orchestrate go-live activities across all teams, providing immediate post-launch support and monitoring to ensure smooth transition to production for the client
Handoff Execution:
Execute structured handoffs to ongoing support teams with documentation, knowledge transfer sessions, and transition planning
Post-Implementation Review:
Conduct thorough lessons learned sessions with internal teams to capture improvement opportunities and celebrate successes
Process Improvement
Journey Process Documentation:
Create, maintain, and continuously improve detailed process documentation for embedded client implementation journeys
Process Optimization:
Analyze implementation data, client feedback, and team insights to identify bottlenecks, inefficiencies, and opportunities for process enhancement
Cross-team Feedback Integration:
Collect, synthesize, and act upon feedback from all internal teams based on implementation experiences and client interactions
Required Qualifications
Experience & Background
· 5+ years of implementation or project management experience in B2B SaaS, enterprise software, or fintech environments
· Proven track record managing complex enterprise implementations involving APIs, integrations, or embedded solutions from initiation through completion
· Experience coordinating cross-functional teams and managing stakeholder relationships in matrix organizations with competing priorities
· Stakeholder management experience managing relationships with technical stakeholders, and C-level executives
· Background in payments, financial services, embedded finance, marketplace technologies, or API-driven products preferred
Please note, candidates will need to have the right to work in the jurisdiction that they are looking to work in.
Sokin is an equal opportunities employer and committed to maintaining an inclusive work environment. As a growing global startup with bases across multiple countries, we were established on and continue to promote an agile, flexible working culture. Please reach out to discuss any accommodations you may require during the recruitment process.
Location: San Francisco, United States
Workplace: hybrid
Implementation Manager - San Francisco
As a key member of the Product function, the Implementation Manager is responsible for coordinating cross-functional teams to guide embedded clients (NeoBanks, Marketplaces, Payroll companies) through implementations.
This role combines project management excellence, API implementation coordination, and relationship management to ensure our most complex partnerships achieve exceptional outcomes while building repeatable processes for future growth.
In this role, you'll work alongside Product Managers, Partnership Managers, and dedicated specialists from Operations and Compliance to deliver world-class implementation experiences.
About us
Sokin is a next-generation B2B financial services provider, enabling businesses to make and receive global payments with greater speed, lower cost, and total transparency.
Our mission is simple: we’re simplifying global business - so businesses thrive wherever they choose to grow. We deliver services across:
• Global payments and receivables
• Foreign Exchange (FX)
• Treasury management
• Finance reconciliations
We are rapidly expanding, with established presence in EMEA, APAC, and North America, backed by a strong global infrastructure and industry-leading partners, we are redefining how businesses move money worldwide.
Our clients span industries from sports and entertainment to logistics and travel, and our community is growing rapidly. As we continue to expand, we’re building a team of exceptional people who share our ambition to transform the future of global payments.
Key Responsibilities
Project Orchestration
Cross-functional Team Coordination: Coordinate a bespoke Implementation team made of individuals from Sokin Sales, Product, Engineering, Compliance, and Operations teams, based globally, throughout the implementation lifecycle, ensuring clients’ onboarding and operating experience is fast and easy
Implementation Planning:
Create and maintain implementation plans with clear deliverables, timelines, owners, and dependencies for both Sokin and client teams, driving accountability and momentum
Stakeholder Alignment
: Facilitate appropriate meetings and communication channels to ensure all teams remain aligned on priorities, timelines, and evolving client expectations
Resource Coordination:
Work with department leads to align cross-team resources across multiple concurrent implementations, managing competing priorities and ensuring optimal team usage and efficient implementation pipelines.
Client impact analysis:
Gather data around expected client impact (volume projections, expected response times etc) and share with product and engineering as contributions to the product prioritisation and planning process
Risk Management
Proactive Risk Identification:
Continuously assess and document implementation risks including technical, commercial, regulatory, and operational threats to successful delivery
Escalation Management:
Establish clear escalation paths and proactively escalate blockers to appropriate stakeholders before they impact timelines, ensuring rapid resolution and maintaining implementation momentum
Issue Resolution Leadership:
Lead cross-functional issue resolution efforts, bringing together the right expertise and decision-makers to unblock progress and prevent recurring problems
Implementation Reviews & Handoff
Success Criteria Validation:
Collaborate with client teams to define clear, measurable acceptance criteria for the implementation and ensure all requirements are met before go-live
Go-Live Coordination:
Orchestrate go-live activities across all teams, providing immediate post-launch support and monitoring to ensure smooth transition to production for the client
Handoff Execution:
Execute structured handoffs to ongoing support teams with documentation, knowledge transfer sessions, and transition planning
Post-Implementation Review:
Conduct thorough lessons learned sessions with internal teams to capture improvement opportunities and celebrate successes
Process Improvement
Journey Process Documentation:
Create, maintain, and continuously improve detailed process documentation for embedded client implementation journeys
Process Optimization:
Analyze implementation data, client feedback, and team insights to identify bottlenecks, inefficiencies, and opportunities for process enhancement
Cross-team Feedback Integration:
Collect, synthesize, and act upon feedback from all internal teams based on implementation experiences and client interactions
Required Qualifications
Experience & Background
· 5+ years of implementation or project management experience in B2B SaaS, enterprise software, or fintech environments
· Proven track record managing complex enterprise implementations involving APIs, integrations, or embedded solutions from initiation through completion
· Experience coordinating cross-functional teams and managing stakeholder relationships in matrix organizations with competing priorities
· Stakeholder management experience managing relationships with technical stakeholders, and C-level executives
· Background in payments, financial services, embedded finance, marketplace technologies, or API-driven products preferred
Please note, candidates will need to have the right to work in the jurisdiction that they are looking to work in.
Sokin is an equal opportunities employer and committed to maintaining an inclusive work environment. As a growing global startup with bases across multiple countries, we were established on and continue to promote an agile, flexible working culture. Please reach out to discuss any accommodations you may require during the recruitment process.
Location: New York, United States
Workplace: hybrid
Implementation Manager - New York
As a key member of the Product function, the Implementation Manager is responsible for coordinating cross-functional teams to guide embedded clients (NeoBanks, Marketplaces, Payroll companies) through implementations.
This role combines project management excellence, API implementation coordination, and relationship management to ensure our most complex partnerships achieve exceptional outcomes while building repeatable processes for future growth.
In this role, you'll work alongside Product Managers, Partnership Managers, and dedicated specialists from Operations and Compliance to deliver world-class implementation experiences.
About us
Sokin is a next-generation B2B financial services provider, enabling businesses to make and receive global payments with greater speed, lower cost, and total transparency.
Our mission is simple: we’re simplifying global business - so businesses thrive wherever they choose to grow. We deliver services across:
• Global payments and receivables
• Foreign Exchange (FX)
• Treasury management
• Finance reconciliations
We are rapidly expanding, with established presence in EMEA, APAC, and North America, backed by a strong global infrastructure and industry-leading partners, we are redefining how businesses move money worldwide.
Our clients span industries from sports and entertainment to logistics and travel, and our community is growing rapidly. As we continue to expand, we’re building a team of exceptional people who share our ambition to transform the future of global payments.
Key Responsibilities
Project Orchestration
Cross-functional Team Coordination: Coordinate a bespoke Implementation team made of individuals from Sokin Sales, Product, Engineering, Compliance, and Operations teams, based globally, throughout the implementation lifecycle, ensuring clients’ onboarding and operating experience is fast and easy
Implementation Planning:
Create and maintain implementation plans with clear deliverables, timelines, owners, and dependencies for both Sokin and client teams, driving accountability and momentum
Stakeholder Alignment
: Facilitate appropriate meetings and communication channels to ensure all teams remain aligned on priorities, timelines, and evolving client expectations
Resource Coordination:
Work with department leads to align cross-team resources across multiple concurrent implementations, managing competing priorities and ensuring optimal team usage and efficient implementation pipelines.
Client impact analysis:
Gather data around expected client impact (volume projections, expected response times etc) and share with product and engineering as contributions to the product prioritisation and planning process
Risk Management
Proactive Risk Identification:
Continuously assess and document implementation risks including technical, commercial, regulatory, and operational threats to successful delivery
Escalation Management:
Establish clear escalation paths and proactively escalate blockers to appropriate stakeholders before they impact timelines, ensuring rapid resolution and maintaining implementation momentum
Issue Resolution Leadership:
Lead cross-functional issue resolution efforts, bringing together the right expertise and decision-makers to unblock progress and prevent recurring problems
Implementation Reviews & Handoff
Success Criteria Validation:
Collaborate with client teams to define clear, measurable acceptance criteria for the implementation and ensure all requirements are met before go-live
Go-Live Coordination:
Orchestrate go-live activities across all teams, providing immediate post-launch support and monitoring to ensure smooth transition to production for the client
Handoff Execution:
Execute structured handoffs to ongoing support teams with documentation, knowledge transfer sessions, and transition planning
Post-Implementation Review:
Conduct thorough lessons learned sessions with internal teams to capture improvement opportunities and celebrate successes
Process Improvement
Journey Process Documentation:
Create, maintain, and continuously improve detailed process documentation for embedded client implementation journeys
Process Optimization:
Analyze implementation data, client feedback, and team insights to identify bottlenecks, inefficiencies, and opportunities for process enhancement
Cross-team Feedback Integration:
Collect, synthesize, and act upon feedback from all internal teams based on implementation experiences and client interactions
Required Qualifications
Experience & Background
· 5+ years of implementation or project management experience in B2B SaaS, enterprise software, or fintech environments
· Proven track record managing complex enterprise implementations involving APIs, integrations, or embedded solutions from initiation through completion
· Experience coordinating cross-functional teams and managing stakeholder relationships in matrix organizations with competing priorities
· Stakeholder management experience managing relationships with technical stakeholders, and C-level executives
· Background in payments, financial services, embedded finance, marketplace technologies, or API-driven products preferred
Please note, candidates will need to have the right to work in the jurisdiction that they are looking to work in.
Sokin is an equal opportunities employer and committed to maintaining an inclusive work environment. As a growing global startup with bases across multiple countries, we were established on and continue to promote an agile, flexible working culture. Please reach out to discuss any accommodations you may require during the recruitment process.
УдалённоRemote - Australia
ОфисleadLondon
УдалённоRemote, India; Team members work in an all-remote, distributed environment and collaborate asynchronously across time zones with sales leadership, solutions architects, customer success, marketing, and channel partners
leadМосква
Singapore, Singapore
УдалённоUnited Kingdom
Barcelona, Spain
УдалённоWillingness to travel regularly throughout Latin America and collaborate across global time zones
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