Location: Vilnius, Lithuania
Workplace: hybrid
Are you ready to join our digital revolution journey?
At Aleph, we’re not just part of the digital advertising landscape—we’re shaping its future. Representing the world’s leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies.
Our mission is to empower advertisers and brands to unlock the full potential of these platforms' advertising capabilities. By fostering long-lasting partnerships, we create limitless opportunities for people and businesses to advertise effectively at both local and global levels.
With a presence spanning continents, Aleph offers you the chance to be part of a fast-growing, innovative team where your work makes a direct impact. If you’re ambitious, forward-thinking, and eager to thrive in a dynamic, global environment, Aleph is the perfect place to build your career.
Are you a passionate, results-driven media salesperson with a flair for digital marketing? Do you thrive in a fast-paced, international environment where innovation, collaboration, and outstanding performance are celebrated? Join our team in Vilnius as an Amazon Senior Client Partner and play a key role in advising top advertisers and agencies on how to achieve their marketing goals on Amazon. This is a senior digital advertising sales role for an experienced media sales professional who thrives on strategic account management, agency relationships, and commercial ownership.
What You Will Do
Grow our Amazon DSP and Twitch business across Lithuania, Latvia, and Estonia, including clients running international campaigns.
Prospect, source, and close deals with brands and media agencies.
Advise clients on campaign planning, digital media strategies, and performance optimization.
Understand clients’ marketing objectives and recommend solutions that deliver measurable results.
Deliver against sales targets while ensuring an exceptional client experience.
Partner with account managers for smooth campaign launches and ongoing client support.
Conduct market research, track competitor activity, and attend industry events to generate new business opportunities.
Forecast sales performance and revenue accurately on a weekly, monthly, and annual basis.
What You Need For This Role
A Bachelor’s degree or higher in Business, Economics, Social Sciences, or a similar field.
5+ years of experience in digital advertising sales, managing large strategic accounts.
Hands-on experience with Amazon DSP, Twitch advertising, or similar platforms such as DV360, Adform or The Trade Desk.
A proven track record of driving revenue and building long-term client relationships.
A solid understanding of how to measure advertising performance and test what drives results.
Excellent communication skills in English and Lithuanian, both internally and externally.
A positive, proactive attitude and the motivation to exceed targets consistently.
What will make us really love you
You’re genuinely excited about digital marketing and sales, and it shows in everything you do.
You take ownership of your work, solve problems creatively, and never settle for “good enough.”
You’re curious and data-driven, and you can explain complex ideas simply.
You’re excited to try new advertising products and bring clients along.
You love mentoring and helping colleagues grow.
Why Join Aleph
Global impact: Work at the intersection of the world’s leading tech platforms and the fastest-growing markets.
Growth: We are committed to your development. You will have access to continuous learning, including direct training from our platform partners.
Team culture: Join a diverse, curious, and collaborative team where your ideas are valued and your impact is recognized.
Market momentum: Vilnius is one of the most active tech and digital marketing hubs in the region.
Flexibility: A hybrid setup in Vilnius, with 2-3 days per week in the office.
In line with the EU Pay Transparency Directive, we are committed to fair and open compensation practices. For this role, the minimum gross annual base salary is EUR 35.280. In addition to base salary, this role includes a significant performance-based variable component, paid quarterly. The final offer will reflect your experience, skills, and the scope of the role.
We also offer private health insurance coverage after completing 3 months of employment, additional health days off, and a flexible hybrid work model.
Why Join Us?
Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.
We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together.
#ALEPH
Задачи:
— Планирование контента и ведение соцсетей компании.
— Разработка идей и сценариев для коротких роликов, подготовка текстов и визуальных материалов для публикаций.
— Создание AI-аватаров и их использование в видео.
— Работа с ведущими нейросетями для создания видео, фотореалистичных изображений и презентаций.
Требования:
— Обязателен опыт работы в SMM.
— Практический опыт работы с нейросетями.
— В анкете необходимо приложить портфолио или ссылки на работы, особенно примеры видео и AI-аватаров, созданных самостоятельно.
Условия:
— Работа в офисе в Москве, метро «Дубровка».
— График работы 5/2.
ОфисМосква
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
Location: United States
About Advantage HQ
Advantage HQ is building the next generation of creator-led growth infrastructure for consumer brands.
We combine creative strategy, creator partnerships, performance content, whitelisting, affiliate distribution, paid media, and proprietary technology into one integrated growth system.
Our team manages more than $850 million in annual media spend and works with a network of more than 400,000 creators across Meta, TikTok, and YouTube. Through Meteoric AI, our proprietary intelligence platform, we use data and AI to improve decision-making across creative production, creator selection, customer acquisition, campaign performance, and brand growth.
We work with ambitious consumer brands across health, wellness, beauty, nutrition, personal care, and lifestyle.
The Opportunity
We are looking for a commercially driven Head of TikTok Affiliate to build, lead, and scale our TikTok affiliate growth channel.
TikTok has become an important distribution and revenue channel for consumer brands. We see a significant opportunity to help our clients generate incremental sales by building high-performing affiliate ecosystems, recruiting the right creators, and turning authentic creator content into measurable commercial results.
Your mission is to develop a scalable TikTok affiliate operation that consistently drives creator-led sales, increases brand visibility, and delivers profitable growth for our clients.
You will own the entire affiliate growth function, from developing the overall strategy and recruiting high-performing affiliates to managing campaign execution, optimizing creator performance, and driving revenue.
This is not a traditional influencer marketing or social media management role. We are looking for someone who understands the commercial mechanics of TikTok affiliate marketing and knows how to turn creator relationships into a predictable sales channel.
You will establish the strategy, systems, processes, and team required to scale affiliate performance across multiple consumer brands.
Success means building a high-performing affiliate operation with a strong creator network, consistent sales contribution, efficient campaign execution, and measurable returns for our clients.
What You'll Own
TikTok Affiliate Strategy & Growth
Develop and execute the overall TikTok affiliate strategy across our portfolio of consumer brands.
Establish affiliate growth plans aligned with each client's revenue targets, audience, product positioning, and business objectives.
Identify opportunities to expand TikTok Shop affiliate distribution and increase creator-driven sales.
Develop strategies for open collaborations, targeted collaborations, creator seeding, affiliate promotions, and commission-based partnerships.
Establish scalable approaches to creator acquisition, activation, retention, and performance management.
Identify opportunities to increase affiliate-attributed GMV, orders, conversion rates, and overall channel profitability.
Monitor TikTok's evolving affiliate ecosystem, platform developments, algorithm changes, and industry best practices.
Continuously test new affiliate acquisition strategies, creator incentives, promotional structures, and campaign approaches.
Creator Acquisition & Affiliate Network Development
Build and scale a network of high-performing TikTok affiliates and creators across relevant consumer categories.
Develop systematic processes for identifying, sourcing, evaluating, recruiting, and onboarding potential affiliates.
Establish creator segmentation strategies based on audience demographics, content quality, engagement, conversion performance, and revenue potential.
Build relationships with creators, affiliate communities, talent agencies, and other relevant partners.
Develop targeted recruitment strategies to attract creators who align with our clients' brands and target audiences.
Establish effective affiliate commission structures, incentives, bonuses, and promotional opportunities.
Develop strategies to reactivate inactive affiliates and increase productivity among existing creator partners.
Build a sustainable pipeline of new affiliates to support ongoing campaign growth.
Affiliate Campaign Management & Performance Optimization
Oversee the planning, setup, launch, and execution of TikTok affiliate campaigns across multiple brands.
Develop campaign briefs, promotional strategies, product positioning, and creator activation plans.
Work with affiliates to produce authentic, engaging, and conversion-focused content that aligns with brand objectives.
Monitor campaign performance and identify opportunities to improve creator productivity and sales conversion.
Analyze affiliate-level and campaign-level performance to determine which creators, products, and content formats generate the strongest results.
Optimize product selection, commission rates, promotional offers, and creator incentives based on performance data.
Coordinate with internal creative and media teams to identify high-performing affiliate content that may have potential for paid media amplification.
Ensure campaigns are executed efficiently, with clear timelines, deliverables, and performance expectations.
Revenue Growth & Commercial Performance
Own TikTok affiliate channel revenue targets and overall commercial performance.
Drive growth in affiliate-attributed GMV, orders, and revenue across assigned client accounts.
Establish clear performance benchmarks for creator acquisition, activation, productivity, and retention.
Monitor affiliate commission costs, promotional expenses, and campaign profitability.
Develop strategies to improve affiliate contribution margins while maintaining competitive creator incentives.
Identify underperforming campaigns and implement corrective actions to improve results.
Work closely with Client Services and Growth teams to align affiliate strategies with broader client growth objectives.
Present performance insights, growth opportunities, and strategic recommendations to internal leadership and clients.
Team Leadership & Operational Excellence
Build, lead, and develop a high-performing TikTok affiliate team, including affiliate managers, creator acquisition specialists, and campaign operators.
Establish clear team responsibilities, performance expectations, workflows, and accountability structures.
Develop standard operating procedures, campaign playbooks, and repeatable processes for affiliate operations.
Implement systems for creator sourcing, outreach, onboarding, campaign tracking, commission management, and performance reporting.
Establish quality standards for creator recruitment, affiliate communications, campaign execution, and reporting.
Monitor team productivity and develop training programs to improve affiliate management capabilities.
Identify operational bottlenecks and implement improvements that increase team efficiency and campaign scalability.
Build a culture of ownership, accountability, experimentation, and data-driven decision-making.
Analytics, Reporting & Technology
Establish reporting frameworks to track affiliate performance across brands, campaigns, products, and individual creators.
Build dashboards that provide visibility into GMV, affiliate-attributed revenue, orders, conversion rates, commissions, and creator productivity.
Use TikTok Shop analytics and relevant affiliate tracking tools to evaluate campaign effectiveness.
Analyze creator performance to identify patterns, opportunities, and areas for improvement.
Leverage data, AI, and automation to improve creator discovery, outreach, campaign management, and performance analysis.
Work with internal technology and analytics teams to identify opportunities to integrate affiliate performance data into broader growth reporting.
Use performance insights to continuously refine affiliate strategies and improve commercial outcomes.
Who You Are
You are an experienced TikTok affiliate marketing leader who understands how to build and scale creator-driven revenue channels.
You have hands-on experience with TikTok affiliate marketing and understand the full process, from recruiting creators and structuring affiliate commissions to activating campaigns, optimizing content performance, and driving sales.
You know how to build an affiliate network that delivers commercial value. You understand that having thousands of creators in a database means very little without consistent activation, productive relationships, and measurable revenue contribution.
You are commercially minded and comfortable owning revenue targets, managing campaign economics, and making decisions based on performance data.
You are also a builder and leader. You can establish the strategy, develop the operating model, recruit and manage a team, and create systems that allow the function to scale without relying on manual execution.
You are comfortable working across multiple brands, managing competing priorities, and collaborating with creative, media buying, growth, and client services teams.
Most importantly, you are highly accountable, proactive, analytical, and comfortable taking ownership of a growing business function.
Experience We Value
7+ years of experience in affiliate marketing, influencer marketing, e-commerce growth, creator partnerships, or related performance marketing roles.
Significant hands-on experience managing and scaling TikTok Shop affiliate programs.
Proven track record of driving measurable GMV, affiliate-attributed revenue, and sales growth through TikTok affiliates.
Experience recruiting, onboarding, activating, and managing large networks of TikTok creators and affiliates.
Strong understanding of TikTok Shop Affiliate Center, open and targeted collaborations, commission structures, product seeding, and affiliate campaign management.
Experience developing affiliate acquisition, activation, retention, and performance optimization strategies.
Strong understanding of affiliate performance metrics, including GMV, orders, conversion rates, average order value, commission costs, and return on investment.
Experience managing affiliate budgets, commercial arrangements, creator incentives, and campaign profitability.
Previous experience leading affiliate teams, managing campaign operators, or building an affiliate marketing function.
Experience working with multiple consumer brands, DTC businesses, or e-commerce clients.
Strong analytical skills and proficiency with TikTok Shop analytics, affiliate tracking platforms, CRM systems, and reporting tools.
Excellent communication, negotiation, and relationship management skills.
Entrepreneurial mindset with a strong bias toward execution, ownership, and measurable results.
What Success Looks Like
Your performance will be measured primarily by the growth, profitability, and operational effectiveness of our TikTok affiliate channel.
Key metrics include:
Affiliate-Attributed GMV:
Total gross merchandise value generated through TikTok affiliate creators.
Affiliate Revenue Growth:
Growth in sales and revenue generated through the affiliate channel across client accounts.
Active Affiliates:
Number Your performance will be measured primarily by the growth, profitability, and operational effectiveness of our TikTok affiliate channel.
of affiliates consistently generating sales and contributing to campaign performance.
Creator Activation Rate:
Percentage of recruited affiliates who publish content and become active campaign participants.
Creator Productivity:
Average GMV, orders, or revenue generated per active affiliate.
Affiliate Conversion Rate:
Percentage of traffic or product interactions that convert into purchases.
Affiliate Contribution Margin:
Profitability of the affiliate channel after commissions, incentives, and related campaign costs.
Creator Retention:
Ability to maintain productive relationships with high-performing affiliates.
Operational Efficiency:
Ability to scale campaign execution and creator management while maintaining quality and productivity.
Team Performance:
Achievement of individual and collective affiliate growth targets.
Why Join Advantage HQ
This is an opportunity to build and lead a major growth channel within a rapidly scaling creator-led growth business.
You will have the autonomy to shape our TikTok affiliate strategy, build a high-performing creator ecosystem, develop the team, and establish the systems required to scale affiliate-driven revenue across multiple consumer brands.
You will work alongside experienced Growth, Creative, Media Buying, Client Services, and Technology teams, with access to a large creator network and proprietary intelligence through Meteoric AI.
We are looking for someone who wants to build a meaningful business function, develop strong industry relationships, and take ownership of a channel with significant commercial potential.
Location
Fully remote.
We have built the infrastructure for high-performance distributed teams and trust our people to do their best work from wherever they work best.
Compensation will be based on experience, leadership capabilities, and the scope of the role.
If you are excited to build and lead a high-performing TikTok affiliate operation, develop an extensive network of creators, own meaningful revenue targets, and help consumer brands scale through creator-led commerce, we would love to hear from you.
referral partners, and help transform Advantage HQ's partnerships channel into a predictable, scalable revenue engine, we would love to hear from you.
Location: Dublin, Ireland
WHO WE ARE
Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.
Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work.
ABOUT THE ROLE
Notion is reimagining how customers adopt, expand, and realize value from software in an AI-native world. As an Outcomes Architect, you’ll be the build-beside partner who helps customers turn AI ambition into working systems inside Notion. You’ll own workflow adoption, value delivery, and renewal outcomes for a book of named accounts, with a focus on customers that are flat, at-risk, or need a stronger path to measurable impact.
You’ll partner closely with Solutions Consultants on account strategy, expansion qualification, and planning, while directly shaping outcomes that strengthen customer partnerships and contribute to predictable revenue. If you’re someone who loves helping customers build workflows that solve real business problems—and you want to work at the intersection of AI, productivity, customer value, and revenue impact—this is the role.
This role will be based in Dublin. We work from our offices on Mondays, Tuesdays and Thursdays (our Anchor Days) because we do our best thinking and building together in person. We’re looking for someone who’s excited to work alongside the team during those days.
WHAT YOU'LL ACHIEVE:
- Drive workflow adoption and value realization for a book of named accounts ensuring your customers know how to deliver outcomes with Notion
- Contribute directly to NRR with predictable renewal and expansion pipeline and proactive product adoption for your book of business
- Partner closely with Solutions Consultants on strategy for expansion and renewal for shared accounts, including owning the commercial opportunity for flat and at-risk renewals
- Define and maintain mutual success plans that proactively guide customers through their AI Transformation and demonstrate ROI to executive-level stakeholders with periodic business reviews
- Facilitate use-case consultations that guide customers through their continuous Solutions Design and identify new workflow opportunities that drive outcomes and increase value with Notion
- Identify opportunities to engage Services for customers with complex or technical implementation needs and partner closely with the Services team throughout delivery to ensure successful outcomes and value delivered
- Learn Notion’s product and the broader AI ecosystem inside and out so you can be best suited help customers navigate new ways of working and build durable systems in Notion as the underlying system
- Help build and deliver OA programs that generate customer and business outcomes across Notion’s install base.
- Set the bar for product and AI fluency across the team and ensure your team masters Notion’s product and maintains an expert-level knowledge of the AI ecosystem.
SKILLS YOU'LL NEED TO BRING:
- Experience driving customer adoption, value realization, renewals, or expansion within a B2B software environment
- Strong customer-facing discovery instincts, with the ability to understand business problems, map workflows, and translate goals into practical implementation plans
- Technical fluency and presence as a trusted advisor—while you won't be building for your customers, you should be capable of co-design, configuring, and troubleshooting Notion workspaces and workflows
- Commercial awareness and the ability to partner with account owners on renewal risk, expansion potential, and account strategy
- Ability to design and help customers build workflows that drive usage based consumption, connecting adoption patterns to measurable commercial outcomes
- Strong program and stakeholder management skills, with the ability to manage success plans, timelines, risks, and customer commitments across a book of accounts
- You operate with agency, urgency, and customer empathy, bringing structure to ambiguous problems and helping teams move from ideas to working systems
- You’re obsessed with AI, constantly building with the newest tools and learning new ways of working
NICE TO HAVES:
- Prior experience in customer success, solutions consulting, implementation, technical account management, or post-sales strategy for productivity, collaboration, or workflow software
- Experience working with flat, at-risk, or complex renewal accounts and helping customers return to a clear value path
- Experience partnering in a shared account ownership model with sales, solutions, support, or implementation teams
- Experience designing repeatable customer programs, playbooks, or interventions that improve retention, expansion, and adoption at scale
Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role's scope and complexity, and the candidate's experience and expertise, and may vary from the range provided below. The estimated range for total on target earnings (including base salary and on target incentive pay) for this role is €94,000-€105,000 per year.
By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy https://notion.notion.site/Notion-Global-Recruiting-Privacy-Policy-fc3eb4e829354a26a2bb6fd5e289b550. https://dev.notion.so/a3ce416456924276a59de91bca740028?pvs=21
#LI-Onsite
A NOTE ON AI
You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on.
EQUAL OPPORTUNITY & ACCOMMODATIONS
We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know.
Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
Задачи:
— Создавать и публиковать контент через SMMplanner, включая новости, статьи, обзоры и полный пред- и пост-пиар в рамках ивентов.
— Составлять контент-план и сценарии видео-контента.
— Монтировать вертикальные видео (Shorts) из горизонтальных, склеивать лайфстайл-ролики, а также ставить задачи по сценарию и исполнению подрядчикам.
— Загружать и оформлять видео на платформах ВК Видео, YouTube и RuTube, включая оформление обложек, описаний и тегов.
— Подготавливать ресайзы для распространения на различных площадках.
— Для соискателей в Москве: ездить на съемки 1–2 раза в неделю по Москве (клиники/офис) с доплатой за выезды.
Требования:
— Умение монтировать видео с использованием CapCut и Premiere.
— Опыт работы с картами (2ГИС, Яндекс), социальными сетями и видеохостингами.
— Желание создавать контент про медицинские технологии.
Условия:
— Работа по самозанятости, ИП или ГПХ.
— График 5/2, 4–6 часов в день.
Внимание: Если вас просят выполнить любые подозрительные действия с вашим iCloud или аккаунтами, не отвечайте и жалуйтесь на вакансию.
Задачи:
— Ведение аккаунтов в Нельзяграм, VK, Telegram и MAX;
— Разработка идей и форматов контента;
— Самостоятельная съёмка фото и видео, включая с участием людей;
— Монтаж Reels, Stories и других видеороликов;
— Создание визуального контента и написание текстов;
— Мониторинг трендов и эффективности контента.
Требования:
— Способность самостоятельно организовать весь процесс создания контента;
— Навыки съёмки и монтажа;
— Хорошее понимание и осведомлённость о трендах SMM.
Опыт в сфере beauty, косметологии или эстетической медицины будет преимуществом, но рассматриваются специалисты из других областей.
Условия:
— Работа предполагает выезды и нахождение в Москве.
Москва; 📍 Важно: работа предполагает выезды и нахождение в Москве
Задачи:
— Ведение аккаунтов в Instagram, VK, Telegram и MAX;
— Разработка идей и форматов контента;
— Самостоятельная съёмка фото и видео, включая участие людей;
— Монтаж Reels, Stories и других видеороликов;
— Создание визуального контента и написание текстов;
— Мониторинг трендов и эффективности контента.
Требования:
— Способность самостоятельно организовать весь процесс создания контента;
— Навыки съёмки и монтажа;
— Хорошее понимание трендов в SMM;
— Опыт в beauty, косметологии или эстетической медицине будет преимуществом, но рассматриваются специалисты из других сфер.
Условия:
— Работа предполагает выезды и нахождение в Москве;
— Гибкий график работы.
Москва; Важно: работа предполагает выезды и нахождение в Москве
Location: Тула, офис, RU; Россия
О команде
Наша команда помогает застройщикам, агентствам и профессиональным риелторам продавать и продвигать объекты недвижимости. Наша задача — делать рынок недвижимости прозрачнее, а сделки — быстрее и удобнее для всех участников.
Какие задачи вас ждут:
обрабатывать заявки и сопровождать по телефону пользователей, которые покупают недвижимость в разных городах России;
подбирать пользователю предложения по подходящим жилым комплексам на основе анализа потребностей и возможностей;
вносить данные по всем пользователям в CRM-систему;
взаимодействовать с застройщиками, чтобы передавать потенциальных клиентов для дальнейшей консультации.
Мы ждём, что вы:
имеете опыт работы в телефонных продажах и/или колл-центре;
знаете и используете этапы продаж;
ориентируетесь на выполнение плановых показателей;
умеете выстраивать коммуникацию;
умеете вести переговоры.
Работа у нас — это:
оформление по ТК РФ с первого рабочего дня;
заработная плата: фиксированная часть и премия;
возможность перевыполнять показатели и увеличивать ежемесячный доход;
график работы 2-2;
развитие: обратная связь от тренеров и руководителя, тренинги, скидки от партнёров на профессиональные курсы;
обучение рабочим процессам: индивидуальный план адаптации, наставник, онлайн- и офлайн-обучение;
всё необходимое для работы: техника, программное обеспечение и аксессуары;
возможность регулярно повышать грейд и участвовать в конкурсах в другие отделы;
комьюнити близких по духу людей: участвуем в благотворительности, собираем команды на спортивные мероприятия, посещаем мастер-классы, обмениваемся опытом;
удобные инструменты для коммуникации и прозрачные процессы при удалённой работе;
расширенная забота о здоровье: ДМС, страхование жизни, онкострахование;
сервис психологической поддержки, а также финансовые, юридические и ЗОЖ-консультации для вас и ваших близких;
корпоративный спорт: групповые тренировки, велбиинг-приложение;
спецпредложения от партнёров и скидки на сервисы Авито: бронирование жилья, услуги продвижения, ипотечное страхование;
компенсация питания.
Location: Dublin, Ireland
WHO WE ARE
Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.
Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work.
ABOUT THE ROLE:
Notion is reimagining how customers adopt, expand, and realize value from software in an AI-native world. As an Outcomes Architect, you’ll be the build-beside partner who helps customers turn ambition into working systems inside Notion. You’ll own workflow adoption, value delivery, and renewal outcomes for a book of named accounts, with a focus on customers that are flat, at-risk, or need a stronger path to measurable impact.
You’ll partner closely with Solutions Consultants on account strategy, expansion qualification, and customer success planning, while directly shaping outcomes that strengthen customer partnerships and contribute to predictable revenue. If you’re a builder who loves helping customers solve real business problems—and you want to work at the intersection of AI, productivity, customer value, and revenue impact—this is the role.
This role will be based in Dublin. We work from our offices on Mondays, Tuesdays and Thursdays (our Anchor Days) because we do our best thinking and building together in person. We’re looking for someone who’s excited to work alongside the team during those days.
WHAT YOU'LL ACHIEVE:
- Drive workflow adoption and value realization for a book of named accounts, ensuring customers expand their use of Notion and as a result, Notion sees high NRR
- Partner closely with the Solutions Consultant on account strategy for expansion and renewal, including owning the renewal opportunity for flat and at-risk customers
- Shape customer outcomes, strengthen executive and team-level partnerships, and contribute directly to predictable revenue through retention, renewal, and expansion impact
- Design and deploy workflows that solve specific business problems as a build-beside partner to the customer, translating goals into durable systems in Notion
- Partner with Solutions Consultants on account strategy, customer planning, and identifying and qualifying expansion opportunities within existing accounts
- Co-define, build, and manage against customer success plans that help every customer achieve their desired objectives and realize measurable value
- Learn Notion’s product and the broader AI ecosystem inside and out so you can be the best build-beside partner for customers navigating new ways of working
- Innovate and iterate on Outcomes Architect programs that retain and grow customers while mitigating churn or contraction risk
SKILLS YOU'LL NEED TO BRING:
- 3+ years experience driving customer adoption, value realization, renewals, or expansion within a B2B software environment
- Strong customer-facing discovery instincts, with the ability to understand business problems, map workflows, and translate goals into practical implementation plans
- Technical fluency and genuine comfort building live in software—you can co-design, configure, and troubleshoot with customers in the room
- Commercial awareness and the ability to partner with account owners on renewal risk, expansion potential, and account strategy
- Strong program and stakeholder management skills, with the ability to manage success plans, timelines, risks, and customer commitments across a book of accounts
- You operate with agency, urgency, and customer empathy, bringing structure to ambiguous problems and helping teams move from ideas to working systems
- You’re obsessed with AI, constantly building with the newest tools and learning new ways of working
NICE TO HAVES:
- Prior experience in customer success, solutions consulting, implementation, technical account management, or post-sales strategy for productivity, collaboration, or workflow software
- Experience working with flat, at-risk, or complex renewal accounts and helping customers return to a clear value path
- Familiarity with usage-based or consumption-based models and the ability to connect adoption patterns to commercial outcomes
- Experience partnering in a shared account ownership model with sales, solutions, support, or implementation teams
- Experience designing repeatable customer programs, playbooks, or interventions that improve retention, expansion, and adoption at scale.
- Fluency in additional languages
Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role's scope and complexity, and the candidate's experience and expertise, and may vary from the range provided below. The estimated range for total on target earnings (including base salary and on target incentive pay) for this role is €94,000-€105,000per year.
By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy https://notion.notion.site/Notion-Global-Recruiting-Privacy-Policy-fc3eb4e829354a26a2bb6fd5e289b550. https://dev.notion.so/a3ce416456924276a59de91bca740028?pvs=21
#LI-Onsite
A NOTE ON AI
You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on.
EQUAL OPPORTUNITY & ACCOMMODATIONS
We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know.
Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
Location: Georgia
Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.
We are seeking a Customer Success Specialist, Level 3 to own Xometry’s largest and most complex deals, strategic customer relationships, and highest-tier escalations that carry meaningful commercial, reputational, or operational risk. This role requires strong commercial judgment, negotiation skill, and the ability to manage multi-stakeholder, multi-order situations end-to-end.
You will work closely with Sales, Key Account Management, Manufacturing, Finance/Legal, and senior stakeholders to protect and grow strategic accounts while resolving issues fairly and efficiently.
How You’ll Contribute:
Strategic Account & Case Management:
Own end-to-end resolution of complex, high-value, and multi-order customer cases escalated from Level 2 or referred directly by Sales/Key Account Management
Manage relationships with strategic and top-tier accounts, acting as a trusted point of contact for critical issues
Investigate root cause across Manufacturing, Quality, Logistics, and Finance/Legal before proposing commercially sound resolutions
Negotiate resolutions involving credits, contractual concessions, or commercial commitments within delegated authority, and escalate to the Team Leader when outside authority
Manage a portfolio of complex, high-stakes cases while balancing commercial outcomes and customer satisfaction
Commercial & Cross-Functional Collaboration:
Partner closely with Sales and Key Account Management on account health, renewal risk, and expansion opportunities tied to service issues
Coordinate with Finance/Legal on contractual terms, credit exposure, and risk considerations for large accounts
Represent Customer Success in cross-functional reviews of strategic accounts and major incidents
Quality & Continuous Improvement:
Document complex case resolutions thoroughly to support audits, governance, and knowledge sharing
Identify systemic risks or recurring issues affecting strategic accounts and propose process or policy improvements
Mentor Level 2 Specialists on commercial judgment and complex case handling
What You’ll Bring to Xometry:
Experience: 4+ years in customer success, customer support, key account management, or a commercial role, including direct ownership of large or complex accounts
Negotiation: Demonstrated experience negotiating commercial terms or high-value resolutions with customers or stakeholders
Industry Background: Manufacturing, e-commerce, or B2B experience is a strong plus
Commercial Acumen: Strong negotiation skills and comfort discussing pricing, contracts, and risk
Communication: Excellent written and verbal communication in English, including with senior stakeholders; additional European language is a plus
Judgment: Sound judgment managing ambiguous, high-stakes situations with multiple stakeholders
Technical Fluency: Comfortable working with CRM/helpdesk platforms, contract/order systems, and reporting tools
Interpersonal Skills: Composed and diplomatic under pressure, with strong relationship-management and cross-functional collaboration skills
Education: Bachelor’s degree required; commercial, business, or technical/engineering background is an advantage
#LI-Remote
#Promoted
Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Please read our
privacy policy
here.
Location: Kazakhstan
Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.
We are seeking a Customer Success Specialist, Level 3 to own Xometry’s largest and most complex deals, strategic customer relationships, and highest-tier escalations that carry meaningful commercial, reputational, or operational risk. This role requires strong commercial judgment, negotiation skill, and the ability to manage multi-stakeholder, multi-order situations end-to-end.
You will work closely with Sales, Key Account Management, Manufacturing, Finance/Legal, and senior stakeholders to protect and grow strategic accounts while resolving issues fairly and efficiently.
How You’ll Contribute:
Strategic Account & Case Management:
Own end-to-end resolution of complex, high-value, and multi-order customer cases escalated from Level 2 or referred directly by Sales/Key Account Management
Manage relationships with strategic and top-tier accounts, acting as a trusted point of contact for critical issues
Investigate root cause across Manufacturing, Quality, Logistics, and Finance/Legal before proposing commercially sound resolutions
Negotiate resolutions involving credits, contractual concessions, or commercial commitments within delegated authority, and escalate to the Team Leader when outside authority
Manage a portfolio of complex, high-stakes cases while balancing commercial outcomes and customer satisfaction
Commercial & Cross-Functional Collaboration:
Partner closely with Sales and Key Account Management on account health, renewal risk, and expansion opportunities tied to service issues
Coordinate with Finance/Legal on contractual terms, credit exposure, and risk considerations for large accounts
Represent Customer Success in cross-functional reviews of strategic accounts and major incidents
Quality & Continuous Improvement:
Document complex case resolutions thoroughly to support audits, governance, and knowledge sharing
Identify systemic risks or recurring issues affecting strategic accounts and propose process or policy improvements
Mentor Level 2 Specialists on commercial judgment and complex case handling
What You’ll Bring to Xometry:
Experience: 4+ years in customer success, customer support, key account management, or a commercial role, including direct ownership of large or complex accounts
Negotiation: Demonstrated experience negotiating commercial terms or high-value resolutions with customers or stakeholders
Industry Background: Manufacturing, e-commerce, or B2B experience is a strong plus
Commercial Acumen: Strong negotiation skills and comfort discussing pricing, contracts, and risk
Communication: Excellent written and verbal communication in English, including with senior stakeholders; additional European language is a plus
Judgment: Sound judgment managing ambiguous, high-stakes situations with multiple stakeholders
Technical Fluency: Comfortable working with CRM/helpdesk platforms, contract/order systems, and reporting tools
Interpersonal Skills: Composed and diplomatic under pressure, with strong relationship-management and cross-functional collaboration skills
Education: Bachelor’s degree required; commercial, business, or technical/engineering background is an advantage
#LI-Remote
#Promoted
Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Please read our
privacy policy
here.
Location: Dubai, United Arab Emirates
We are looking for a hands-on B2C growth and customer relationship management (CRM) specialist to help
individual property owners and landlords discover and choose KAIZEN’s Unit Management services. We give
owners one accountable team for tenant liaison, rent collection, maintenance coordination, and day-to-day unit
administration.
You will turn digital interest into qualified leads, appointments, and signed unit-management agreements through
relevant campaigns, personalised follow-up, and lifecycle automation. You will work closely with Marketing,
Creative, Content, Data, and the Unit Management sales team to improve each step of the customer journey.
Candidates from online travel agencies (OTAs), Booking.com-like travel platforms, holiday homes, hospitality, and
consumer digital marketplaces are especially welcome. Real estate experience is not essential; experience moving
consumers from enquiry to conversion is what matters.
Key responsibilities
Campaign execution and acquisition. Build, schedule, and deploy campaigns across email, WhatsApp, SMS, social media, and relevant push or in-app channels. Manage audience selection, personalisation, quality assurance, and post-launch checks to generate qualified landlord enquiries.
Lifecycle automation and lead nurturing. Build and maintain journeys for new enquiries, appointment reminders, incomplete enquiries, proposal follow-up, onboarding, retention, and winback. Reactivate dormant leads and eligible existing contacts with relevant service messages.
Customer segmentation. Create segments and cohorts using property ownership information, service interest, enquiry source, engagement, intent, and lifecycle stage. Maintain accurate CRM records and communication preferences.
Conversion and sales handoff. Agree lead qualification criteria with Unit Management sales, capture relevant owner and property details, route leads promptly, and maintain clear follow-up stages. Use sales feedback to improve enquiry-to-appointment and enquiry-to-contract conversion.
Social creative and multichannel engagement. Create and adapt promotional copy and simple creative briefs for Facebook, Instagram, and TikTok. Work with Creative and Content colleagues to keep messages consistent across social campaigns, landing pages, and CRM journeys.
SEO and organic acquisition. Execute the SEO roadmap for KAIZEN’s Unit Management services, covering keyword research, search intent mapping, on-page optimisation, content planning, and technical SEO coordination. Partner with the website team and agency to improve crawlability, indexation, internal linking, and organic rankings. Use Google Search Console and GA4 to measure non-branded search visibility, organic traffic, qualified owner enquiries, and conversions.
AI and personalisation. Use AI tools for copy variants, audience insights, analysis, workflow efficiency, and campaign QA, with human review before launch. Support practical pilots for propensity-based segments, send-time optimisation, and service recommendations, and document results.
A/B testing. Test subject lines, creative, calls to action, landing-page messages, audience selection, and journey timing. Set up variants accurately, monitor results, and turn findings into the next campaign improvements.
Analytics and attribution. Maintain dashboards and weekly reporting on engagement, qualified leads, cost per qualified lead, appointments, signed agreements, and acquisition cost. Track enquiry-to-appointment and enquiry-to-contract conversion, use campaign tags and CRM source data to connect activity to outcomes, and share clear findings with Marketing and sales.
Requirements
3–5 years of hands-on experience in B2C CRM, lifecycle marketing, digital growth, or customer acquisition, with examples of campaigns that improved engagement or conversion.
Experience in travel platforms, OTAs, holiday homes, hospitality, consumer marketplaces, or other B2C digital services. Real estate experience is not required.
Confidence using AI tools for content, research, analysis, and everyday productivity, supported by sound judgement and careful review.
Practical experience building campaigns, segments, and automated journeys in a CRM or marketing automation platform such as CleverTap, MoEngage, Salesforce Marketing Cloud, or an equivalent system.
Working knowledge of multichannel campaign delivery, lead nurturing, personalisation, A/B testing, and conversion funnels, including clear handoffs between Marketing and sales.
Working knowledge of SEO, including keyword research, on-page optimisation, and Google Search Console, with the ability to translate search intent into content and landing-page improvements.
Ability to create promotional content for Facebook, Instagram and TikTok and collaborate with creative colleagues on campaign assets.
Comfort with spreadsheets, dashboards, campaign tracking, and interpreting performance data. Basic SQL, HTML, or personalisation scripting is an advantage.
Strong written communication, attention to detail, and QA discipline, with the organisation to manage multiple campaigns and deadlines independently and collaboratively.
Dubai based, with availability for flexible working and in-person meetings 2–3 times per week.
B2B experience is an advantage.
Location: Colombia
Customer Success Specialist (Legal Tech)
Join Codekeeper and play an important role in managing customer success for our clients. As a LegalTech company, our focus is on the intersection of customer communications, technical support, and legal drafting / review. We're looking for a talented Customer Success Specialist to thrive in this dynamic and multifaceted position.
We're accepting applications for the next two months and will fill the position as soon as we've found the perfect match.
Role Description
As a Customer Success Specialist within the Customer Success team, this role is crucial in ensuring customers attain their desired outcomes using our product or service. This responsibility is pivotal for enhancing customer satisfaction and retention. You will act as an essential bridge between our company and its customers, championing customer success and satisfaction. Additionally, the duties shall include conducting legal research, drafting legal documents, and offering support on legal matters, contributing significantly to our overall service quality.
Key Responsibilities
Customer Service
You’ll be receiving requests from users and leads, asking questions about the services we offer and how to manage their Codekeeper account
Since we operate a full service model, you’ll be making sure their requests are handled quickly and correctly
Tech Setup Support
Customers will also be required to set up connections between their source code management platform
You will support them in this process and make sure everything is administered correctly on our side
Sales Support
Since in our view customer success starts from the very first contact, you’ll also be working with leads who have questions, guiding them about our service
This is done via email and website chat
Report Drafting
Some of our customers require us to inspect information they provide
You draft the reports and send them back to them
Legal Drafting/Review
As part of our service customers require written agreements incorporating their requirements. You’ll be managing this process by drafting the legal language to fit those requirements
You’ll be preparing the required documents, which will then be checked by your manager before it is shared with the client
About the Company
Codekeeper was founded by tech industry professionals to revolutionize software escrow for the cloud era. We offer state-of-the-art software escrow solutions that mitigate third-party risks in business operations. As a remote-first company with a central office in The Hague, we prioritize a healthy, resilient organization to support the development of our app.
What We Offer
Passionate and fun-loving colleagues
Startup mindset with ample opportunities for growth
Regular team activities and gatherings
Comprehensive onboarding process with a dedicated ramp-up period
A supportive team that values open communication and direct feedback
A chance to excel in your career and make a difference
What We Are Looking For
We are seeking a motivated individual ready to embrace this challenge. While extensive legal or technical experience is not expected, familiarity with LegalTech concepts is crucial for success in this role.
Prior experience in customer success or similar role is preferred
Proficiency in drafting legal documents
Exposure to working with diverse companies of varying sizes and industries
Additional Requirements
Analytical thinking, and a proactive attitude
Excellent written English communication skills
Proficiency in modern web tools like Google Docs and similar platforms
Highly organized with a strong attention to detail
Comfortable adapting and multitasking in a fast-paced environment
Additional Info
Job Location:
Remote
Join us to shape the future of software escrow!
How to Apply
To apply, use the Apply button on this listing. In your application, tell us how you would like to fill this position. There are no right answers or expectations. Show us your role in our company’s future and our role in yours, address some of the work we do, and introduce yourself as a colleague.
Please note:
Applications and follow-ups sent through any other channel, such as our customer website chat, support email or direct messages to team members, won’t be considered. Need an accessibility adjustment to apply? Visit
Our Careers Page
for how to reach us.
Location: Oakland, CA, United States
Help Shape the Editorial Voice of a National Civic Technology Organization
WeVote
is a nonpartisan civic technology nonprofit dedicated to helping voters make informed decisions and participate in democracy. As a Fast Forward nonprofit technology grantee, we build digital tools that provide voters with trusted election information and encourage civic engagement at scale.
We are seeking an experienced
Editor-in-Chief
to lead WeVote's editorial vision and content strategy. This volunteer leadership role is ideal for a senior journalist, editor, media leader, or content strategist who is passionate about civic engagement, voter education, and nonpartisan journalism.
As Editor-in-Chief, you will provide strategic leadership for all editorial content across WeVote's blogs, newsletters, thought leadership initiatives, and voter education programs. You will guide editorial standards, shape organizational messaging, and oversee a team of volunteer writers, editors, researchers, and content contributors.
What You'll Do
Lead Editorial Vision & Strategy
Develop and oversee WeVote's editorial direction, ensuring all content aligns with the organization's mission to educate, engage, and empower voters through trusted, nonpartisan information.
Serve as the Editorial Authority
Establish and uphold editorial standards, journalistic ethics, fact-checking protocols, and style guidelines that maintain the credibility and integrity of WeVote's content.
Guide Content Priorities
Identify key civic, democracy, voting, and technology topics that should be covered across blogs, newsletters, and educational content initiatives.
Lead and Inspire Contributors
Provide leadership, mentorship, and strategic direction to volunteer editors, writers, researchers, and content creators, fostering a culture of editorial excellence.
Drive Thought Leadership
Help position WeVote as a trusted voice in civic technology, voter education, and democratic participation through compelling editorial initiatives and strategic storytelling.
Collaborate with Organizational Leadership
Partner with executive, communications, political data, product, and marketing leaders to ensure editorial efforts support broader organizational goals while maintaining editorial independence and integrity.
Review High-Impact Content
Provide final editorial oversight on major publications, feature stories, opinion pieces, and strategic communications before publication.
What We're Looking For
Senior Editorial Experience
5+ years of experience in journalism, publishing, editorial leadership, digital media, content strategy, or related fields.
Editorial Leadership
Demonstrated experience leading editorial teams, setting publication strategy, and managing content quality across multiple channels.
Strong Journalistic Judgment
Deep understanding of editorial ethics, fact-checking standards, audience engagement, and responsible reporting practices.
Strategic Content Expertise
Experience developing content strategies that grow audience engagement, increase readership, and strengthen organizational visibility.
Exceptional Writing & Editing Skills
Outstanding editorial, writing, copyediting, and storytelling abilities with meticulous attention to accuracy and clarity.
Commitment to Nonpartisanship
Passion for voter education, civic engagement, democracy, and maintaining objective, impartial editorial standards.
Remote Leadership Skills
Ability to successfully lead volunteer contributors and collaborate across distributed teams in a remote environment.
Why Join WeVote?
Influence the editorial direction of a nationally recognized civic technology nonprofit
Help millions of voters access trusted, nonpartisan information
Lead a talented team of mission-driven volunteer contributors
Build executive-level editorial leadership experience
Collaborate with professionals across journalism, technology, product development, communications, and civic engagement
Position Details
Location:
Remote (U.S.-based volunteers preferred)
Time Commitment:
Approximately 5-10 hours per week
Compensation:
Volunteer Position
* Fraud and phishing warning *
Please apply directly via our volunteering portal/ATS at https://wevote.applytojob.com/apply. Do not apply via any other job portals, aggregators, or sites, as your information may not be secure, or the role may no longer be accepting applications. Thank you!!
Location: Paris, Remote
Workplace: remote
Introduction to the Team & Role
As a Client Success Partner Coach (or CSP Coach), you will own the most critical customers in France and support, mentor and guide the CSPs that manage them.
The Client Success Partners are guiding the learning and development strategies of our customers through the 360Learning platform. They develop a strong relationship with each client and make sure our customers are satisfied, our contracts are renewed and our customers expand. As a Coach, your role is fundamental for the team: you are responsible for the development of every team member and the achievement of renewal and expansion of clients, for the largest accounts in the French market.
Within 1 month, you will:
Have started the new coach onboarding program
Have defined your routine with each team member
Pass the product pitch, competitor analysis and case study onboarding
Establish yourself as the point of escalation on your team’s accounts
Have familiarized yourself with the product, industry, and the internal tools designed for customer management at 360
Within 3 months, you will:
Define a reliable forecast
Define initiatives to fill any identified gaps in your team and with customers
Report on risk, detailed product needs, retention, expansion and customer performance metrics as well as support on customer warning meetings
Deliver the first quarterly performance review for your direct reports
Have defined the OKRs for the next quarter
Have defined a routine for working with the AMs / the product / the alliances / CS Ops
Be autonomous on the account reviews
Within 6 months you will:
Make sure your team's CSPs will reach their targets
Talk regularly with Decision Makers / HRs or L&D Directors
Identify expansion with the AE on your team’s book of business
Lead customer experience meetings to showcase how your customers are leveraging collaborative learning
Identify and nurture customer advocates to produce influenced sales
Have defined a vision/roadmap for your book of business for the next 12 months
Depending on the context, you will also hire new teammates and ensure their successful onboarding in your team
Within 12 months, you will:
Be a go to resource on the most sophisticated usage of the platform from our most demanding French customers
Define an annual roadmap for French strategic customer market, understanding competitors and opportunities for 360 Learning
Work with teammates on their self career development
Define career plans for each member of your team
Be able to improve the support offered to our customers
The Skill Set
At least 10 years of extensive experience in Customer Success and 5 years in a Manager position
Ability to find the middle ground between the product, learning and development strategy and champion collaborative learning to drive the French strategic business forward
Understanding of French enterprise market dynamics (corporate culture, L&D trends, procurement)
Strong negotiation and stakeholder management skills (C-level execs, HR/L&D leaders)
Data-driven decision making (analyzing churn, adoption, and success metrics)
Coaching and mentoring skills (developing junior/mid-level client success managers)
Performance management & career development planning
Fluent English (US/UK) / B2 level or equivalent (FR)
Successful experience as a CSP coach (having achieved objectives over the last 18 months)
Ability to conduct meetings with CEOs, Directors or COMEX members at a customer site
Experienced in managing complex customer situations
Ability to intervene in the pre-sales phase to promote and advise on the support required by the prospect
Ability to rely on the right people internally to move a project forward or manage a conflict
Excellent interpersonal skills
Enthusiasm for our working environment explained here:
https://bit.ly/Convexity360L
What We Offer
Compensation:
Package includes base salary, a variable component and equity 📈
Benefits/Perks
: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent.
Balance
: Flexible hours, full remote work possible anywhere in France 🏠. Working remotely from outside France is also possible, subject to some conditions (tenure, performance, destination, length, etc.) and the approval of our Remote Committee 🌍
Diversity, Equity, and Inclusion
: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
Corporate Social Responsibility
: Review our CSR Charter:
360learning.com/blog/corporate-social-responsibility-charter
🌎🌏🌍
Culture:
A framework that will help you make an impact - envision our way of working and our Convexity Culture:
https://bit.ly/Convexity_360L
& find out more about the teams, product and processes
https://bit.ly/42H1ggC
🚀👩🏻💻🏆
Interview Process
Phone Screen with the Talent Acquisition Manager
Discovery Meeting with the Senior Director of Customer Success
Case study with the Chief Customer Officer and the Senior Director of Customer Success
Meeting with the VP Sales Enterprise
Culture Fit Meeting with the CEO
Meet & greet with the CS team
References & Offer !
⇾ Get ready using our Knowledge Base:
https://bit.ly/42H1ggC
Who We Are
360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.
360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA.
Learning Includes Everyone.
In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!
Редактора с подтверждённым опытом работы в СМИ (печать, ТВ или интернет) на темы архитектуры, дизайна интерьеров, благоустройства и смежных направлений. Также необходим базовый опыт написания сценариев.
УдалённоГеография найма не уточнена
headUnited States
Dublin, Ireland
Dublin, Ireland
Georgia
Kazakhstan
Dubai, United Arab Emirates; Candidates from online travel agencies (OTAs), Booking.com-like travel platforms, holiday homes, hospitality, and
Colombia
Oakland, CA, United States
УдалённоWorking remotely from outside France is also possible, subject to some conditions (tenure, performance, destination, length, etc.) and the approval of our Remote Committee 🌍