Location: Warsaw, Poland
On behalf of
MortgageTech Client #1
, SD Solutions is looking for a talented
Senior Full Stack Developer
SD Solutions is a staffing company operating globally. Contact us to get more details about the benefits we offer.
Responsibilities:
Build features across the stack: Vue 3 + TypeScript on the front, Django + DRF on the back
Evolve core engines: loan pricing and investor eligibility matching
Integrate with the mortgage ecosystem: LOS platforms, due diligence providers, credit and valuation vendors
Design data models and background pipelines that stay fast as volume grows
Write the tests that keep it all honest: pytest, Vitest, Playwright
Requirements:
Daily, hands-on work with AI coding agents (Cursor, Claude Code, Codex, or similar): runs several in parallel and knows where their output needs judgment
Hands-on experience building AI into a product: LLM features, agents, retrieval, evaluation. Not only coding with AI tools
5+ years building production software, with real depth on both sides of the stack
3+ years hands-on Vue.js + TypeScript
Strong Python + Django, solid REST API instincts, and real database skills: schema design, query performance, safe migrations
Experience in complex platform companies: real integrations, real data, real scale
A strong eye for UI/UX and clear communication
Proven remote work: has shipped for years from a home office, communicates in writing by default, and does not need someone nearby to stay unblocked
Strong team player, easy to work with, and quick to move
Charismatic and likes to lead: pulls people along without needing the title
Excellent English, written and spoken
Able to work independently and carry several threads at once
Proactive mindset and a real appetite for learning new technologies
Comfortable in a client-facing, professional environment
Advantages:
Fintech or mortgage background
OpenSearch
Playwright
About the company:
A direct marketplace for whole-loan mortgage transactions, providing lenders and investors with smarter pricing, automated eligibility assessment, and end-to-end transaction management — built to modernize an industry still heavily reliant on manual processes.
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Location: San Francisco Bay Area, USA
Workplace: Hybrid
Why work at Higgsfield AI?
We're the fastest-scaling generative AI company in history, hitting $1B in annual revenue run rate, 30M+ users worldwide, and powering 390 of Fortune 500 brands. We’re building at the absolute frontier of AI-powered video creation and next-generation creative tools. Joining Higgsfield means becoming part of a high-impact team shaping the future of AI-native experiences, at a company that isn’t just moving fast, but rewriting what fast looks like.
About the Role
Operating Principals are Higgsfield’s general problem solvers. They work directly with the CEO and senior executives on the company’s key initiatives — owning several projects at a time, with no fixed lane: a new market this month, a broken process or a stalled product launch the next. The job is to take an undefined problem from zero to a working outcome, hand it off, and move to the next one.
What You’ll Be Doing
- Identifying new growth and revenue opportunities across products, markets, and partners.
- Building and optimising processes that can scale with a company growing this fast.
- Leading and executing priority company initiatives end to end — analysis, decision, execution, follow-through.
- Pulling engineering, product, growth, and partnerships into one plan and unblocking whatever stalls.
- Preparing the numbers, models, and one-pagers behind leadership, board, and investor decisions.
Scope
- Based in San Francisco, with regular trips to Almaty and travel to partners and markets as projects require.
- Direct access to the CEO; high ownership, minimal process — no team underneath, no playbook.
What You’ll Need
- A degree from a top-tier university — ideally STEM or another highly quantitative field.
- A track record of outstanding achievement in several different areas — olympiads, case competitions, elite scholarships, building something that worked.
- 3–5 years of experience, including at least 2 years in a top-tier strategy consultancy, investment bank / PE, Big Tech, or a fast-growing global technology company.
- Experience working abroad, as an expat, or inside a global organisation as a non-native speaker.
- A solid track record of taking ownership and leading complex projects end to end.
- The ability to break complex problems into smaller, actionable ones and enjoy working with data.
- Writing and presenting at a level that goes straight to the board or a Fortune 500 partner without editing.
- Natural curiosity, speed, and a will to make an impact.
- Right to work in the US; based in San Francisco or ready to relocate.
Nice to Have
- A chief-of-staff, founder’s-office, or BizOps stint after consulting / banking.
- Hands-on experience with SQL, Python, or Gen AI tooling.
- Background in AI, consumer tech, or media.
Screening / Interview Topics
- Hardest Problem Owned – an ambiguous project taken from zero to outcome, and what the candidate personally did
- Cross-Functional Delivery – moving engineering, product, and business teams without formal authority
- Analytical Depth – building and defending a model or business case under time pressure
- Executive Communication – a board deck, investor update, or CEO memo they wrote themselves
- Pace & Ambiguity – handling a priority flip mid-project
What We Offer
- Competitive base salary in USD, based on your experience, skills, and the scope of the role.
- Equity participation through the company’s stock option program, giving you the opportunity to share in Higgsfield’s long-term growth.
- A highly collaborative, fast-paced environment where you can work directly with experienced leaders and have a meaningful impact on the product and company.
- Opportunities for professional growth, ownership, and career development as the company scales.
- Company-provided equipment, meals, transportation, or other office benefits.
Location: Екатеринбург
Приглашаем тебя в команду «Конструктор привилегий» — мы разрабатываем продукт для внутренних пользователей Сбера, который управляет инструментами лояльности физических лиц, связанных с нашими государственными и корпоративными клиентами. Продукт мотивирует организации и их сотрудников обслуживаться в Сбере как зарплатные клиенты. Мы создаём решения, которые помогают бизнесу выстраивать эффективные программы лояльности, а клиентам — получать персональные преимущества.
Обязанности
* разработка и поддержка микросервисов продукта «Конструктор привилегий»
* проектирование и реализация RESTful API для взаимодействия с внутренними системами
* работа с брокерами сообщений (Apache Kafka) для построения асинхронных взаимодействий
* написание unit- и интеграционных тестов (JUnit, Mockito, TestContainers)
* участие в code review, анализ и рефакторинг кода команды
* взаимодействие со смежными командами и аналитиками в рамках продуктовой разработки
Требования
* опыт коммерческой разработки на Java от 1 года
* уверенное знание принципов ООП, SOLID, паттернов проектирования
* глубокое понимание работы JVM: управление памятью, сборка мусора, многопоточность
* опыт разработки RESTful API, понимание принципов HTTP, JSON, XML
* понимание принципов микросервисной архитектуры, опыт работы с брокерами сообщений
* навыки работы с системами контроля версий (Git) и CI/CD-инструментами
* опыт написания unit- и интеграционных тестов (JUnit, Mockito, TestContainers)
* умение читать и анализировать чужой код, проводить code review
Будет дополнительным плюсом
* опыт разработки на Kotlin
* глубокое понимание Apache Kafka (схемы, consumer groups, идемпотентность)
* опыт работы с PostgreSQL на уровне оптимизации запросов и работы с Hibernate
* знание принципов DDD, Event Sourcing, CQRS
* опыт работы в продуктовой команде по методологии Agile/Scrum
Условия
* комфортный современный офис
* корпоративный спортзал и зоны отдыха
* более 400 образовательных программ СберУниверситета для профессионального и карьерного развития
* программа адаптации и помощь руководителя на старте
* расширенный ДМС, льготное страхование для семьи и корпоративная пенсионная программа
Екатеринбург
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
Location: Remote - Japan - APAC
Who We Are:
Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure
for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more.
Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 10 million brokerage accounts.
Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.
Alpaca is proudly backed by $400 million in funding from top-tier global investors including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Opera Tech Ventures, SBI Group, Derayah Financial, Unbound, Peak XV, Elefund, and Y Combinator.
Our Team Members:
We're a dynamic team of 400+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!
We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.
Role
As a Senior DevOps Engineer you will design, build and operate the platforms behind software delivery, edge and L7 networking, platform access, and the application-facing parts of our observability stack. Alpaca is expanding fast and our needs grow with it, so we run a follow-the-sun model that keeps those systems covered around the clock. This role is the team's presence in its own region: supporting and owning that platform in your timezone.
While we are not looking for a specialist in a single tool, deep expertise in one of the tools we use alongside a broad skillset would be an advantage. What we care about most is judgement: thinking in terms of delivery and the request path, understanding business priorities and the pressure that comes with fast growth, and carrying a piece of work across quarters to a high standard without needing supervision. The engineers who do well here choose the simple solution over the easy one, even when the simple one takes longer to find.
Things You Get To Do
Help the engineers who build on our platform
: troubleshoot problems across the stack, advise teams on how to use what we run, and take your share of the support rotation during your region's hours.
Participate
in our Follow-The-Sun on-call model: watch and triage alerts, join and declare incidents, lead structured debugging and escalation, and drive blameless post-mortems and the post-actions that actually close the loop.
Own the path a change takes to production
- GitHub Actions into Argo CD, with Helm underneath - and the release tooling that has to work across multiple clusters and regions.
Run high-traffic edge and API gateway infrastructure
serving hundreds of millions of requests a day globally, where performance, availability and safe change all matter at once.
Operates the internal tooling the rest of engineering depends on
- Grafana, Sentry, Teleport, Metabase, Atlantis and others - as production services with real users rather than one-off installations.
Advance
Platform-as-a-Product: build self-serve capabilities and paved paths so engineers can get what they need through a golden path rather than a hand-off, measured by how quickly and safely the rest of engineering can ship.
Take improvement projects end to end
, from a problem nobody has framed yet through to something running in production that other teams rely on.
Who You Are (Must-Haves)
5+ years in a DevOps, Platform/Infrastructure, or SRE role, with a proven track record operating large-scale, high-availability, high-performance systems in production.
A track record of carrying multi-quarter platform work end to end in a complex environment running multiple Kubernetes clusters.
Deep production Kubernetes experience across multiple clusters - upgrades, debugging and day-to-day operational ownership - including packaging and deploying workloads with Helm.
Strong Infrastructure-as-Code skills with Terraform, structuring codebases across multiple environments, with GitOps as a first principle and least-privilege as a default mindset.
Proven experience building and owning CI/CD pipelines at scale, for example with GitHub Actions, including releases that deploy to multiple production locations rather than only promoting through environments.
GitOps continuous delivery with Argo CD, or a comparable tool you can transfer from.
Working production experience on Google Cloud, ideally GKE. You do not need to have designed landing zones or cloud topology, but you should be fluent operating on GCP day to day.
Solid L7 networking fundamentals - load balancing, DNS, TLS and HTTP routing - and comfort debugging the request path from edge to workload.
A Platform-as-a-Product mindset, treating what the team runs as products with real users rather than internal installations.
Able and willing to take part in a Follow-The-Sun on-call rotation from APAC or EMEA hours, and to work effectively in a distributed, async-first team with strong written communication.
Who You Might Be (Bonus Points)
You can succeed in this role without all of the below, but any of these will help you ramp faster:
Policy-as-code and IaC quality tooling (OPA/Conftest, Checkov, tflint, Atlantis, or similar).
Experience managing Terraform state, module registries and versioning at scale across many teams.
Running secret management at scale (HashiCorp Vault, OpenBao, or similar) as a service other teams depend on.
Internal PKI and certificate lifecycle management (private CAs, issuance and rotation, mTLS between services).
Experience building self-serve developer platforms and internal golden paths (e.g. with Backstage, Tilt, or similar).
Production experience on Azure alongside GCP.
Working proficiency in Go for automation and tooling.
Strong Linux (Debian/Ubuntu) and container (Docker/containerd) fundamentals.
Security and compliance experience in a regulated environment (SOC 2, audit logging).
Familiarity with trading, brokerage, or other regulated fintech domains.
How We Take Care of You:
Competitive Salary & Stock Options
Health Benefits
New Hire Home-Office Setup: One-time USD $500
Monthly Stipend: USD $150 per month via a Brex Card
Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
Recruitment Privacy Policy
Location: Limassol Cyprus
Workplace: OnSite
About Scorewarrior.
We're a game developer and publisher from Cyprus with one single game in the 4x strategy genre: Total Battle. We're a one-game company on purpose, because in everything we do, we focus
We are currently concentrating on two major goals:
- To make our game #1 in its genre.
- To make our company the best place to work on games.
And we're far from there; we still have a lot of work to do.
That's why we need you.
Let's dive in.
As our Senior 3D Artist you will create video creatives for Total Battle's performance marketing. Your goal will be to turn creative concepts into engaging gameplay videos that attract new players.
This isn't a role where you simply execute a ready-made brief. You'll take a concept or mechanic, figure out how to bring it to life, build the scene and gameplay logic, and take it all the way to the final video.
Key responsibilities.
- Create 3D video creatives for Total Battle using Unreal Engine, as well as Houdini, Cocos, or Unity where appropriate.
- Build new gameplay mechanics and logic from scratch within a production cycle of up to 8 working days.
- Develop and write gameplay scenarios based on a concept or mechanic.
- Build and polish scenes, including lighting, composition, animation, and visual design.
- Use your technical skills and new tools to continuously improve the quality and speed of creative production.
You could be a great fit for this position if:
- You have strong hands-on experience with Unreal Engine/Houdini and Blueprints.
- You have a solid 3D foundation, including animation, lighting, composition, basic modelling, and rigging.
- You have experience creating marketing creatives for mobile games and a portfolio to show us.
- You have a basic understanding of game design and can turn an idea into engaging gameplay.
- You're comfortable working independently and figuring things out without a detailed brief.
- You care about the performance of your creatives, not just delivering the final result.
- You're constantly learning and looking for ways to improve your skills and workflow.
- You use AI tools such as Claude Code, Codex, and other GenAI tools in your work.
- You play and love video games.
- Experience with Cocos, Unity, Niagara, or programming languages would be a plus.
Why Scorewarrior?
- Work with a product you love: Total Battle is more than just a job; it's a passion project.
- Join a highly skilled team: We're a nerdy group of talented individuals who love what we do.
- Make a real impact: Your work will directly contribute to bringing new players into Total Battle and getting us closer to that number-one app store spot.
- Stability: Start working with a stable three-year contract with the potential to extend it to infinity and beyond.
- An excellent remuneration package, including a 13th salary.
- Full-coverage relocation for you and your family to Cyprus (Limassol).
- Private health insurance for you and your family members.
- A monthly pre-school, school, and university allowance for employees' children.
- Lunch compensation.
- A sports and fitness allowance.
- Personal development opportunities paid for by the company: professional and language courses, books, etc.
- Bonuses for outstanding results, years worked, getting married, and the birth of a child.
- Monthly office parties and epic annual offsite company birthday and Christmas parties.
Do you accept the challenge?
Apply today!
Location: Paris; London
ABOUT MISTRAL
Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms.
We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited.
THE ROLE
As a Research Engineer on the Latency & Throughput team, you will push the frontier of LLM inference by researching and prototyping techniques that reduce latency and increase throughput — from speculative decoding and quantization to KV compression and new attention variants. The team sits at the intersection of research and production: you will take ideas from recent literature, form hypotheses, run experiments, and ship the techniques that prove out into our serving stack.
This role sits between our inference engineers, who own the production serving stack, and our research scientists, who focus on paper-level contributions. You will be more science-focused than a pure engineer: you are expected to generate new ideas, keep up with the state of the art, and implement proof-of-concepts that bridge the gap between academic results and production impact. Some techniques you explore will be lossy or require integration into training — retraining models, tuning architectures, or training auxiliary models to improve inference.
You will work closely with the Inference Foundation and Kernels teams, who turn your validated techniques into production recipes, and with pretraining and RL teams when your work touches model training. Success is measured by demonstrated latency or throughput gains, first at small scale, then adopted in production.
What You Will Do
- Research and prototype inference techniques — speculative decoding, quantization, KV compression, watermarking, and new model architectures — by reading recent literature and forming testable hypotheses.
- Design and run experiments to validate or refute ideas, iterating quickly on small-scale setups before proposing production integration. Demonstrate clear latency or throughput gains without unacceptable quality loss.
- Collaborate with the Inference Foundation team to integrate validated techniques into the vLLM-based serving stack.
- Partner with pretraining and RL teams when techniques require co-training, retraining, or training auxiliary models to improve inference.
Build the right tooling and validation platforms to facilitate AI-driven inference research.
What We're Looking For
- A strong ML background with solid knowledge of LLM training techniques — architecture, tokenization, fine-tuning, and evaluation.
- Hands-on experience with Python and PyTorch; you write clean, experimental code and iterate fast. JAX is acceptable with strong Python proficiency. C++ and Rust are not required, CUDA and GPU knowledge is expected but hands-on experience is not required.
- Research experience of some form: a thesis, publications, a dedicated research project, or efficiency-oriented work in a lab or industry research setting. A PhD is not required, but we are looking for genuine research depth.
- A track record of conducting experiments: forming hypotheses, designing controlled comparisons, and drawing clear conclusions from results.
- Familiarity with the state of the art in LLM inference — you know what has been tried, what works, and where the open problems are.
- Self-starter, low-ego, and collaborative. You are comfortable with ambiguity, negative results, and are eager to take matters into your own hands.
- Inference or serving experience is a plus, not a requirement. Prior work with vLLM, production LLM deployments, or serving systems will help you ramp up faster.
Location and Remote
This role is based in our Paris or London offices (hybrid). We will prioritize candidates who reside in the Paris area or are open to relocating. We strongly believe in the value of in-person collaboration to foster strong relationships and seamless communication within our team. For senior profiles, we will also consider remote candidates based in France. In that case, we ask all new hires to visit our Paris office:
- For the first week of their onboarding (accommodation and travel covered)
- Then at least 3 days per month
WHAT WE OFFER
We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks.
For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link.
PRIVACY POLICY
Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.
Location: Москва
В Сбербанк Онлайн мы строим щит, который защищает финансы и данные миллионов клиентов. Наш продукт — это не просто приложение, а среда, где каждый пользователь может управлять безопасностью своих счетов и спать спокойно.
Присоединяйтесь к команде Кибербезопасность Сбербанка и создавайте надёжное мобильное приложение, от которого зависят реальные деньги людей.
Обязанности
* разрабатывать мобильное приложение Сбербанк Онлайн (iOS)
* оценивать задачи, планировать и работать в Agile / Scrum
* проводить Code Review и поддерживать качество кода
* контролировать сроки и оптимизировать работу команды
* запускать новые функции, которые увидят миллионы активных пользователей
* использовать современные инструменты, подходы и технологии
Требования
* swift — уверенные знания, опыт коммерческой разработки на Swift от 2 до 3 лет
* опыт разработки под iOS общий от 2 лет (из них не менее 2 лет именно на Swift, но комфортно до 3 лет)
* глубокое знание платформы iOS, инструментов (Xcode, Instruments) и работы UI
* следование принципам SOLID и понимание жизненного цикла ПО
* опыт работы с Core Data
* знание сетевых протоколов и технологий: HTTP(S), REST API, JSON
* понимание многопоточного программирования
* знание основных паттернов проектирования
* уверенная работа с Git
Будет плюсом:
* _Objective-C — не обязателен, но будет плюсом_
* навыки работы с генеративными AI-моделями; опыт создания AI-агентов и использования их в работе будет преимуществом
* инструментальное владение AI для анализа, генерации и автоматизации.
Условия
* комфортный современный офис в Москве (ш Варшавское Бизнес-центр Чайка Плаза, 25Астр6)
* график работы – офис
* ежегодный пересмотр зарплаты, квартальная и годовая премия
* корпоративный спортзал и зоны отдыха
* более 400 образовательных программ СберУниверситета для профессионального и карьерного развития
* программа адаптации и помощь руководителя на старте (для Junior позиций)
* расширенный ДМС, льготное страхование для семьи и корпоративная пенсионная программа
* гибкий дисконт по ипотечному кредиту, равный 1/3 ключевой ставки ЦБ
* подписка Прайм с возможностью совместного использования на трёх близких
* вознаграждение за рекомендацию друзей в команду Сбера
Задачи Разработка и оптимизация алгоритмов для бенчмарков, замеров и обработки различных срезов данных, в том числе картографических; Рефакторинг кода и повышение производительности сервисов и расчетов;
Location: Global, EU
We are the creators of a new fintech era!
Our mission is to change this world by making blockchain accessible to everyone in everyday life. WhiteBIT is a global team of over 1,200 professionals united by one mission — to shape the new world order in the Web3 era. Each of our employees is fully engaged in this transformative journey.
We work on our blockchain platform, providing maximum transparency and security for more than 8 million users worldwide. Our breakthrough solutions, incredible speed of adaptation to market challenges, and technological superiority are the strengths that take us beyond ordinary companies. Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT and VISA.
The future of Web3 starts with you: join us as a !
Requirements
We're looking for a Senio/Staff-level engineer with an open mind and a builder's instinct - someone who goes beyond executing tasks and is ready to own the High-Performance practice end-to-end: establish engineering processes, drive R&D, evaluate and champion new technologies, and lead their adoption in production.
The ideal candidate can bridge the gap between business requirements for low latency and high throughput and the realities of existing infrastructure - translating "we need to be faster" into an actionable technical roadmap. You bring a fresh perspective, know how to organize the work, and are equally comfortable optimizing a hardware parameter and presenting a strategy to stakeholders.
We expect 5+ years of hands-on experience as a DevOps/SRE/Systems Engineer in performance-critical environments - and the maturity to grow yourself and grow a team around you.
Linux:
Advanced administration and OS-level tuning — real-time OS configurations, cgroups, CPU isolation, memory management, and low-level network stack configuration.
Hardware Internals:
Deep understanding of CPU power and performance states (C/P-states), Hyper-Threading / SMT trade-offs, TX/RX ring configuration, and the full data path from NIC through PCIe to memory and CPU. Ability to reason about and tune each stage of that path under production load.
Networking & TCP Internals:
Deep knowledge of TCP/IP — congestion control, ACK behavior, buffer tuning, and protocol-level latency sources. Strong Linux networking fundamentals: low-latency NIC configuration, bypass networking technologies (DPDK, RDMA), and market connectivity (multicast feeds, co-location networks, VPNs).
Performance Engineering:
Practical experience profiling latency-sensitive systems; familiarity with tools such as perf, flamegraph, strace, tcpdump, eBPF, and hardware performance counters.
Containerization:
Deep knowledge of Docker and Kubernetes, including low-overhead deployment patterns and performance trade-offs of containerized workloads.
IaC:
Proven track record with Ansible, Terraform, and Helm in production environments.
Monitoring:
Hands-on experience with the Prometheus / Grafana stack; ability to build latency-aware dashboards and alerting (P99, jitter, throughput KPIs).
Scripting:
Solid scripting in Bash and Python; Golang is a strong plus given its role in systems tooling.
CI/CD & Secret Management:
Strong grasp of CI/CD pipelines with experience integrating performance validation stages; familiarity with Vault for secrets management.
Security:
Understanding of DevSecOps principles and Kubernetes security policies.
Key Performance Metrics You'll Work With
Latency Distribution
- P99 / P99.9 across the tick-to-trade path, using hardware-level timestamps (NIC/PTP).
Jitter
- variance between min/max latency, measured over large sample sets in live market conditions.
Throughput
- messages per second (orders + cancels) under exchange burst scenarios.
System Reliability
- сontinuous monitoring of uptime
Extra Credit / Big Pluses
Hands-on experience with kernel-level optimization: syscall reduction, network stack bypass (DPDK, RDMA, Solarflare OpenOnload).
Background in HFT, algorithmic trading, or other ultra-low-latency production environments.
Experience with hardware timestamping, PTP/IEEE 1588, and precision time synchronization.
Familiarity with colocation operations and exchange connectivity (cross-connects, proximity hosting).
Proven SRE track record with formal SLO/error budget frameworks in latency-sensitive contexts.
DevSecOps: vulnerability scanning, Zero Trust, RBAC, and secure delivery pipelines.
Understanding of business processes in FinTech, crypto, or electronic trading.
Responsibilities
Low-Latency Infrastructure Ownership:
Design, deploy, and continuously optimize infrastructure for latency-sensitive trading systems — market data handlers, order/deal gateways, and risk check engines. Own the full stack from bare metal to application delivery. Define and maintain a reference architecture for low-latency connectivity when onboarding new trading venues, including reproducible configuration baselines, validation procedures, and performance acceptance criteria — so every new venue goes live on a proven, optimized stack.
Cloud & Hybrid Network Connectivity:
Design, implement, and maintain complex low-latency network solutions for cloud provider interconnects - including cross-connects and Direct Connect / ExpressRoute links between cloud regions, hybrid on-premise/cloud topologies, and high-throughput inter-server fabrics. Ensure both latency minimization and fault tolerance at every layer: physical redundancy, failover routing, and path diversity across providers and regions.
Hardware & OS Stack Tuning:
Go deep on the full hardware and OS stack - CPU pinning, C/P-states, HT/SMT configuration, NUMA topology, IRQ affinity, TX/RX ring sizing, NIC offloading, and network stack bypass (DPDK/RDMA where applicable). Understand the complete data path from NIC through PCIe to memory and CPU - and optimize every hop.
Infrastructure as Code (IaC):
Automate provisioning and configuration of high-performance environments using Ansible, Terraform, and Helm - with performance reproducibility as a first-class requirement.
Latency Profiling & Benchmarking:
Systematically profile and debug latency hotspots across the full execution path. Establish and maintain SLA/SLO targets; track P99/P99.9 distributions, jitter, and throughput - not just averages.
CI/CD for Performance:
Build and maintain CI/CD pipelines that include automated latency regression testing, so performance degradations are caught before they hit production.
Monitoring & Observability:
Design and operate comprehensive latency monitoring and alerting systems (Prometheus, VictoriaMetrics, Grafana) - including hardware timestamping (NIC/PTP) and fine-grained performance telemetry.
Colocation & Network Placement:
Research, evaluate, and manage optimal server placements - colocations, cross-connects, proximity hosting. Work closely with network and infrastructure teams to minimize physical and logical distance to exchanges.
High Availability & DRP:
Design systems that maintain stability and reliability under peak load while continuously pushing latency lower - zero regressions, always.
Cross-Team Collaboration:
Work alongside algo developers, quant teams, and network engineers to ensure trading strategies execute with minimal infrastructure overhead.
Working terms
Immerse yourself in Crypto & Web3:
Master cutting-edge technologies and become an expert in the most innovative industry.
Work with the Fintech of the Future:
Develop your skills in digital finance and shape the global market.
Take Your Professionalism to the Next Level:
Gain unique experience and be part of global transformations.
Drive Innovations:
Influence the industry and contribute to groundbreaking solutions.
Join a Strong Team:
Collaborate with top experts worldwide and grow alongside the best.
Work-Life Balance & Well-being:
Modern equipment.
Comfortable working conditions, and an inspiring environment to help you thrive.
24 calendar days of paid leave.
Additional days off for national holidays.
With us, you’ll dive into the world of unique blockchain technologies, reshape the crypto landscape, and become an innovator in your field. If you’re ready to take on challenges and join our dynamic team, apply now and start a new chapter in your career!
Let’s Build the Future Together!
WhiteBIT offers all candidates an equal opportunity to join the team. All hiring decisions are made without regard to race, national origin, gender identity or sexual orientation, age, religion, disability, medical condition, marital status, familial status, veteran status, or any other legally protected characteristic of an individual.
Your privacy matters to us. You can learn more about how we handle your personal data with regard to your application in our
Candidate Privacy Notice
.
Location: Global, EU
We are the creators of a new fintech era!
Our mission is to change this world by making blockchain accessible to everyone in everyday life. WhiteBIT is a global team of over 1,200 professionals united by one mission — to shape the new world order in the Web3 era. Each of our employees is fully engaged in this transformative journey.
We work on our blockchain platform, providing maximum transparency and security for more than 8 million users worldwide. Our breakthrough solutions, incredible speed of adaptation to market challenges, and technological superiority are the strengths that take us beyond ordinary companies. Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT and VISA.
The future of Web3 starts with you: join us as a Middle DevOps !
Requirements
We're looking for candidates with
3+ years
of hands-on experience as a DevOps / SRE and deep expertise in the following technologies:
Linux:
Advanced administration and OS-level tuning.
Containerization:
Deep-dive knowledge of Docker and/or Kubernetes.
IaC:
Proven experience with Ansible, Terraform, Helm.
Network:
Solid networking skills on Linux, including VPN solutions, Proxies, and Web servers.
Monitoring:
Practical experience with the Prometheus Stack and Grafana.
Scripting:
Proven track record writing scripts in Bash, Python (Golang is a nice-to-have/big plus).
CI/CD:
Strong grasp of core CI/CD tools and experience with secret management using Vault
Security:
Understanding of DevSecOps principles and hands-on experience configuring security policies in Kubernetes.
Extra Credit / Big Pluses
Linux: Deep-dive into kernel-level optimization, from syscalls to network card tuning.
Experience operating High Availability / Low Latency solutions.
Background in building and operating Big Data and Data Analytics platforms.
Understanding of business processes in the FinTech/Banking/Crypto sector.
Proven track record as an SRE.
DevSecOps: Vulnerability detection, enforcing security best practices (Zero Trust, RBAC, secure code delivery), and experience with scanning tools (Trivy or Snyk).
Responsibilities
Hybrid Infrastructure:
Get your hands dirty with both cloud providers and bare-metal servers. This includes administering Linux servers (Ubuntu, CentOS, RHEL), incident resolution, and troubleshooting.
A high-level understanding of the Linux stack:
Skills in working with files and scripts in Linux, and an understanding of the principles of security, account management and access control.
Infrastructure as Code (IaC):
Automating deployment and configuration using Ansible, Helm, and Terraform.
CI/CD:
Building and maintaining rock-solid CI/CD pipelines.
Monitoring & Observability:
Setting up and optimizing comprehensive monitoring and logging stacks (Prometheus, VictoriaMetrics, GrafanaLabs stack, ELK stack).
High Availability & DRP:
Designing and implementing architecture that adheres to principles of High Availability (HA), scalability, and Disaster Recovery Planning (DRP).
Working terms
Immerse yourself in Crypto & Web3:
Master cutting-edge technologies and become an expert in the most innovative industry.
Work with the Fintech of the Future:
Develop your skills in digital finance and shape the global market.
Take Your Professionalism to the Next Level:
Gain unique experience and be part of global transformations.
Drive Innovations:
Influence the industry and contribute to groundbreaking solutions.
Join a Strong Team:
Collaborate with top experts worldwide and grow alongside the best.
Work-Life Balance & Well-being:
Modern equipment.
Comfortable working conditions, and an inspiring environment to help you thrive.
24 calendar days of paid leave.
Additional days off for national holidays.
With us, you’ll dive into the world of unique blockchain technologies, reshape the crypto landscape, and become an innovator in your field. If you’re ready to take on challenges and join our dynamic team, apply now and start a new chapter in your career!
Let’s Build the Future Together!
WhiteBIT offers all candidates an equal opportunity to join the team. All hiring decisions are made without regard to race, national origin, gender identity or sexual orientation, age, religion, disability, medical condition, marital status, familial status, veteran status, or any other legally protected characteristic of an individual.
Your privacy matters to us. You can learn more about how we handle your personal data with regard to your application in our
Candidate Privacy Notice
.
Location: Global, EU
We are the creators of a new fintech era!
Our mission is to change this world by making blockchain accessible to everyone in everyday life. WhiteBIT is a global team of over 1,200 professionals united by one mission — to shape the new world order in the Web3 era. Each of our employees is fully engaged in this transformative journey.
We work on our blockchain platform, providing maximum transparency and security for more than 8 million users worldwide. Our breakthrough solutions, incredible speed of adaptation to market challenges, and technological superiority are the strengths that take us beyond ordinary companies. Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT and VISA.
The future of Web3 starts with you: join us as a DevOps Engineer with Big Data Skills!
Requirements
We're looking for a DevOps engineer with 4+ years of hands-on experience, at least 2 of them spent building and running data or analytics infrastructure. You've designed systems that move, store, and serve data at scale. Warehouse maintenance is part of your daily routine, and writing Python, Bash, or SQL scripts is second nature. You treat data security as a core responsibility: you protect confidentiality, enforce zero-trust, least-privilege access, and automate everything you touch. Solid IaC skills are a must.
IaC & CI/CD:
Production experience with Terraform, Ansible, and Helm, plus CI/CD systems (GitLab CI, GitHub Actions, Jenkins, or ArgoCD). We expect you to design pipelines, not just use them.
Containerization:
Working knowledge of Docker and Kubernetes, including running data workloads on it (like Spark on Kubernetes, stateful services, operators).
Cloud:
Solid experience with AWS (S3, EC2, EMR, Redshift, Glue, IAM) or an equivalent cloud provider.
Linux & Networking:
Solid Linux administration skills and foundational networking knowledge relevant to distributed systems.
Analytical Databases:
Hands-on operation of ClickHouse and/or the Hadoop ecosystem (HDFS, Hive, YARN), including cluster setup, tuning, and scaling.
Data Warehouses:
Practical experience with Snowflake or Redshift, covering warehouse sizing, workload management, performance tuning, and cost control.
Large Databases:
Experience administering databases at terabyte scale: replication, backup and restore strategies, partitioning, and migrations with minimal downtime.
SQL & Scripting:
Strong SQL skills, including reading execution plans and optimizing heavy queries. Confident in Python and Bash for automation, data parsing, and investigation.
Data Lakes & Object Storage:
Working knowledge of S3-compatible storage, columnar formats, partitioning strategies, and data lifecycle management.
Orchestration & Streaming:
Familiarity with Airflow (or similar orchestrators) and Kafka, and how they fit into data pipelines.
Extra Credit / Big Pluses
Experience with Tableau, Power BI, Looker, Superset, or similar BI tools, including administration, performance tuning, and data source design.
Hands-on experience with dbt and analytics engineering practices.
Experience with open table formats (Apache Iceberg, Delta Lake, Hudi) and query engines like Trino/Presto or Athena.
FinOps experience in data platforms: managing Snowflake credits, Redshift clusters, and storage costs at scale.
Spark performance tuning and job optimization.
Change data capture (CDC) with Debezium or similar tools.
Data quality tooling (Great Expectations, Soda) integrated into CI/CD.
Golang or Rust tooling experience.
Knowledge of data governance and compliance (GDPR, data retention, PII handling).
Understanding of business processes in the FinTech/Banking/Crypto sector.
Responsibilities
Infrastructure Ownership:
Own the infrastructure behind our data and analytics platform, from provisioning to daily operations. Keep it reliable, scalable, and cost-efficient as data volumes grow.
Infrastructure as Code:
Provision and configure all data infrastructure with Terraform, Ansible, and Helm.
CI/CD Pipelines:
Build and maintain delivery pipelines for both infrastructure and data code (ETL jobs, Airflow DAGs, dbt models, schema migrations), with automated testing, safe rollouts, and fast rollback.
Database & Warehouse Operations:
Maintain ClickHouse, Snowflake, Redshift, and вPostgreSQL at multi-terabyte scale, handling replication, backups, upgrades, capacity planning, and disaster recovery.
Data Lake Storage:
Manage S3-compatible data lake storage, including partitioning, file formats, and lifecycle policies.
Automation & Script Optimization:
Refactor and automate Python, Bash, and SQL scripts to cut runtimes and eliminate manual work.
Performance & Cost:
Right-size clusters and warehouses, tune heavy queries, and keep compute and storage spend under control.
Monitoring & Alerting:
Cover data infrastructure with metrics, logs, and alerts for cluster health, pipeline SLAs, and job failures.
Security & Access Control:
Enforce least-privilege access, secrets management, encryption, and auditability for sensitive data.
BI Infrastructure:
Support the infrastructure behind Tableau or similar BI tools.
Big Data Platforms:
Deploy, tune, and troubleshoot Hadoop, Spark, and Kafka clusters in production.
Collaboration:
Work with data engineers, analysts, and developers to turn their workloads into solid infrastructure decisions.
Security & Access Control:
Implement role-based access, secrets management, encryption at rest and in transit, and auditability for sensitive datasets in line with regulatory requirements.
Working terms
Immerse yourself in Crypto & Web3:
Master cutting-edge technologies and become an expert in the most innovative industry.
Work with the Fintech of the Future:
Develop your skills in digital finance and shape the global market.
Take Your Professionalism to the Next Level:
Gain unique experience and be part of global transformations.
Drive Innovations:
Influence the industry and contribute to groundbreaking solutions.
Join a Strong Team:
Collaborate with top experts worldwide and grow alongside the best.
Work-Life Balance & Well-being:
Modern equipment.
Comfortable working conditions, and an inspiring environment to help you thrive.
24 calendar days of paid leave.
Additional days off for national holidays.
With us, you’ll dive into the world of unique blockchain technologies, reshape the crypto landscape, and become an innovator in your field. If you’re ready to take on challenges and join our dynamic team, apply now and start a new chapter in your career!
Let’s Build the Future Together!
WhiteBIT offers all candidates an equal opportunity to join the team. All hiring decisions are made without regard to race, national origin, gender identity or sexual orientation, age, religion, disability, medical condition, marital status, familial status, veteran status, or any other legally protected characteristic of an individual.
Your privacy matters to us. You can learn more about how we handle your personal data with regard to your application in our
Candidate Privacy Notice
.
Location: Global, EU
We are the creators of a new fintech era!
Our mission is to change this world by making blockchain accessible to everyone in everyday life. WhiteBIT is a global team of over 1,200 professionals united by one mission — to shape the new world order in the Web3 era. Each of our employees is fully engaged in this transformative journey.
We work on our blockchain platform, providing maximum transparency and security for more than 8 million users worldwide. Our breakthrough solutions, incredible speed of adaptation to market challenges, and technological superiority are the strengths that take us beyond ordinary companies. Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT and VISA.
The future of Web3 starts with you: join us as a Senior DevOps!
Requirements
We're looking for candidates with 5+ years of hands-on experience as a DevOps / SRE and deep expertise in the following technologies:
Linux:
Advanced administration and OS-level tuning — real-time kernels, process scheduling, memory management, cgroups, CPU isolation, and I/O optimization.
Cloud platforms:
Understanding of and experience in building complex systems focused on high availability (HA), low latency and high-performance computing (HPC)
Networking:
Deep understanding of TCP/IP, UDP, multicast, Ethernet, VLANs, and PTP at the wire level. Experience with low-latency network configurations and familiarity with kernel bypass technologies (DPDK, RDMA) is a strong plus.
Containerization:
Deep-dive knowledge of Docker and Kubernetes, including performance trade-offs of containerized workloads and low-overhead deployment patterns.
IaC:
Proven experience with Ansible, Terraform, and Helm in production environments.
Hardware Performance:
Working knowledge of how CPUs, NIC queues, memory, and storage behave under pressure. Hands-on experience with hardware tuning (BIOS configs, CPU isolation strategies, NIC queue management).
Monitoring:
Practical experience with the Prometheus / Grafana stack; ability to build latency-aware dashboards and fire meaningful alerts rather than noise.
Scripting:
Proven track record writing production scripts in Bash and Python. Golang is a significant plus.
CI/CD:
Strong grasp of core CI/CD tools and experience with secret management using Vault.
Security: Understanding of DevSecOps principles and hands-on experience configuring security policies in Kubernetes (Zero Trust, RBAC, secure code delivery).
Databases:
Solid working knowledge of SQL and/or NoSQL databases under operational conditions.
On-Call & Incident Response:
High sense of ownership for production systems — willing to participate in on-call rotations and available to respond to critical incidents outside business hours when the situation demands.
Extra Credit / Big Pluses
Linux: Deep-dive into kernel-level optimization — from syscalls and network card tuning to DPDK or FPGA-based networking.
Proven experience operating High Availability / Ultra-Low Latency solutions in live trading environments.
Experience with hybrid infrastructures (on-premise + cloud) — colocations, cross-connects, and proximity hosting.
Background in building and operating Big Data and Data Analytics platforms.
Understanding of business processes in the FinTech / Banking / Crypto / HFT sector.
Proven track record as an SRE with formal SLO / error budget frameworks.
DevSecOps: Vulnerability detection, enforcing security best practices, and experience with scanning tools (Trivy or Snyk).
Blockchain / crypto-native background is a bonus.
Responsibilities
Hybrid Infrastructure (Baremetal and Clouds):
Administer Linux servers (Ubuntu, CentOS, RHEL), drive incident resolution, and take end-to-end ownership of system reliability.
Low-Latency Systems Operations:
Proactively monitor, troubleshoot, and tune latency-sensitive trading systems and exchange connections across multiple asset classes. You treat P99 latency as a first-class metric.
OS & Hardware Tuning:
Go deep on the Linux stack — CPU pinning, NUMA topology, IRQ affinity, kernel parameter tuning, NIC offloading, and BIOS-level configurations. If it affects the tick-to-trade path, you own it.
Infrastructure as Code (IaC):
Automate deployment and configuration using Ansible, Terraform, and Helm with performance reproducibility as a hard requirement.
CI/CD:
Build and maintain rock-solid CI/CD pipelines (GitLab CI, Jenkins, ArgoCD) including automated performance regression checks.
Monitoring & Observability:
Design and operate comprehensive monitoring and logging stacks (Prometheus, VictoriaMetrics, Grafana, ELK). Build latency-aware dashboards and alerting — P99/P99.9, jitter, throughput, and error rates.
High Availability & DRP:
Design and implement architectures adhering to HA, scalability, and Disaster Recovery principles — zero regressions while continuously reducing latency.
Cross-Team Collaboration:
Partner with quant, trading, and network engineering teams to squeeze every drop of performance from the full stack — from hardware up to application logic.
Working terms
Immerse yourself in Crypto & Web3:
Master cutting-edge technologies and become an expert in the most innovative industry.
Work with the Fintech of the Future:
Develop your skills in digital finance and shape the global market.
Take Your Professionalism to the Next Level:
Gain unique experience and be part of global transformations.
Drive Innovations:
Influence the industry and contribute to groundbreaking solutions.
Join a Strong Team:
Collaborate with top experts worldwide and grow alongside the best.
Work-Life Balance & Well-being:
Modern equipment.
Comfortable working conditions, and an inspiring environment to help you thrive.
24 calendar days of paid leave.
Additional days off for national holidays.
With us, you’ll dive into the world of unique blockchain technologies, reshape the crypto landscape, and become an innovator in your field. If you’re ready to take on challenges and join our dynamic team, apply now and start a new chapter in your career!
Let’s Build the Future Together!
WhiteBIT offers all candidates an equal opportunity to join the team. All hiring decisions are made without regard to race, national origin, gender identity or sexual orientation, age, religion, disability, medical condition, marital status, familial status, veteran status, or any other legally protected characteristic of an individual.
Your privacy matters to us. You can learn more about how we handle your personal data with regard to your application in our
Candidate Privacy Notice
.
Location: Kuala Lumpur, Malaysia
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About the Opportunity
As OKX US continues to grow, we are looking for a Support Operations Lead to join our Business Management team, with a focus on leading and coaching our global Customer Support (CS) function to better serve OKX users. Rather than being a direct member of the CS team, you’ll work alongside Operations, Compliance, Product, and Marketing stakeholders to uplift the quality, efficiency, and regulatory compliance of our offshore CS agents.
You’ll act as a subject matter expert (SME) for all things within the customer support experience — helping offshore agents understand local customer expectations, regulations, and how to handle issues with care and accuracy. This is a strategic and high-impact role, laying the groundwork for improved CS experience and potentially a local team in the future.
What You’ll Be Doing
Represent the voice of the customer within the business and act as SME for support needs, regulations, and expectations.
Coach and guide offshore CS teams to improve handling of tickets, especially regulatory-sensitive cases (e.g., scam/fraud, ID verification).
Partner with local Compliance, Operations, and Legal to ensure offshore CS agents are trained and updated on local regulatory requirements.
Manage high-priority and escalated customer cases in collaboration with offshore agents and local teams.
Liaise with Customer Due Diligence (CDD) teams to improve KYC/AML workflows for customers and reduce customer friction.
Act as SME for OKX Card support operations — guiding offshore CS on dispute handling, chargeback processes, and cardholder issue resolution in line with card program compliance requirements.
Work closely with Product and Marketing teams to proactively inform CS of upcoming campaigns, changes, or product launches that may drive ticket volume.
Identify operational pain points in the customer journey and work cross-functionally to resolve or escalate them.
Develop SOPs, quick guides, and training materials to help offshore agents respond more effectively to users.
Track key CS metrics such as resolution time, CSAT, and escalation volume to measure success and identify improvement areas.
If the business moves toward a local CS team in the future, help scope, plan, and build this function from the ground up.
What We Look For In You
Experience & Industry Knowledge
5+ years of experience in customer operations, customer experience, or support leadership, ideally within fintech, crypto, or financial services.
Solid understanding of US financial regulation, consumer protection expectations, and AML/KYC processes.
Experience working with or leading offshore support teams in a high-growth or regulated environment.
Exposure to customer-centric operations functions — blending support, risk, compliance, and product feedback loops.
Skills & Competencies
Strong leadership and coaching ability, with a focus on raising offshore team performance without direct line management.
Excellent stakeholder management skills — ability to work across compliance, product, marketing, and support teams.
Operationally minded — you're a problem-solver who can turn user pain points into action plans.
Process-driven — capable of designing and implementing SOPs and knowledge base content.
Excellent communicator — able to distill regulatory complexity into practical CS guidance.
Analytical — confident using data and KPIs to improve customer outcomes and support operations.
Perks &
Benefits
Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: Singapore, Singapore
OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa.
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About the Opportunity
As OKX US continues to grow, we are looking for a Support Operations Lead to join our Business Management team, with a focus on leading and coaching our global Customer Support (CS) function to better serve OKX users. Rather than being a direct member of the CS team, you’ll work alongside Operations, Compliance, Product, and Marketing stakeholders to uplift the quality, efficiency, and regulatory compliance of our offshore CS agents.
You’ll act as a subject matter expert (SME) for all things within the customer support experience — helping offshore agents understand local customer expectations, regulations, and how to handle issues with care and accuracy. This is a strategic and high-impact role, laying the groundwork for improved CS experience and potentially a local team in the future.
What You’ll Be Doing
Represent the voice of the customer within the business and act as SME for support needs, regulations, and expectations.
Coach and guide offshore CS teams to improve handling of tickets, especially regulatory-sensitive cases (e.g., scam/fraud, ID verification).
Partner with local Compliance, Operations, and Legal to ensure offshore CS agents are trained and updated on local regulatory requirements.
Manage high-priority and escalated customer cases in collaboration with offshore agents and local teams.
Liaise with Customer Due Diligence (CDD) teams to improve KYC/AML workflows for customers and reduce customer friction.
Act as SME for OKX Card support operations — guiding offshore CS on dispute handling, chargeback processes, and cardholder issue resolution in line with card program compliance requirements.
Work closely with Product and Marketing teams to proactively inform CS of upcoming campaigns, changes, or product launches that may drive ticket volume.
Identify operational pain points in the customer journey and work cross-functionally to resolve or escalate them.
Develop SOPs, quick guides, and training materials to help offshore agents respond more effectively to users.
Track key CS metrics such as resolution time, CSAT, and escalation volume to measure success and identify improvement areas.
If the business moves toward a local CS team in the future, help scope, plan, and build this function from the ground up.
What We Look For In You
Experience & Industry Knowledge
5+ years of experience in customer operations, customer experience, or support leadership, ideally within fintech, crypto, or financial services.
Solid understanding of US financial regulation, consumer protection expectations, and AML/KYC processes.
Experience working with or leading offshore support teams in a high-growth or regulated environment.
Exposure to customer-centric operations functions — blending support, risk, compliance, and product feedback loops.
Skills & Competencies
Strong leadership and coaching ability, with a focus on raising offshore team performance without direct line management.
Excellent stakeholder management skills — ability to work across compliance, product, marketing, and support teams.
Operationally minded — you're a problem-solver who can turn user pain points into action plans.
Process-driven — capable of designing and implementing SOPs and knowledge base content.
Excellent communicator — able to distill regulatory complexity into practical CS guidance.
Analytical — confident using data and KPIs to improve customer outcomes and support operations.
Perks &
Benefits
Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Responsibilities Own the product strategy and roadmap for Cryptopay’s B2B crypto-processing product. Translate business goals, market insights and customer needs into clear product priorities and executable initiatives.
УдалённоseniorRemote work (EU working hours, outside the Russian Federation and the Republic of Belarus)
Location: Israel
About Nebius:
Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.
Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.
Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.
The role
Nebius is seeking an experienced Deputy SOC Manager for its Security Operations Center (SOC). This role is a technical-leaning leadership position that owns the SOC's capability: the strategy and standards the regions run to, the technology the SOC runs on, and how the SOC gets better over time. This role reports to the SOC Manager, under the Detection and Response function within the CISO Office.
You are welcome to work in our offices in Tel Aviv, Israel.
Your responsibilities will include:
Help define the SOC's strategy and roadmap with the SOC Manager, and turn it into priorities the regions can execute.
Use operational metrics across regions to find where the SOC is weak and drive the improvements that fix it.
Work with the Regional SOC Managers on resource allocation and consistency across regions, so each region runs to the same standard.
Own SOC processes and runbook governance, keeping procedures current, consistent, and followed.
Apply AI and automation to cyber defense, making the SOC faster and its analysts more effective, with judgment about where it belongs.
Mentor the Regional SOC Managers and senior analysts as a peer and sounding board, developing the SOC's next layer of leadership.
Own how the SOC handles high-severity incidents: the escalation criteria, the coordination process, and the post-incident review, without running individual incidents.
Support hiring and onboarding, participating in interviews and shaping the analyst ramp-up.
Share the SOC Manager's accountability for the SOC's performance, stepping in across all of its responsibilities when needed.
We expect you to have:
8-10 years in security operations, including at least 2 years managing people.
Technical Expertise
Solid understanding of SOC tooling and workflows (EDR, SIEM, SOAR) at the depth needed to lead analysts and challenge investigations.
Working knowledge of investigation methodology and the incident lifecycle.
Understanding of attacker TTPs (MITRE ATT&CK) sufficient to assess investigation quality.
Familiarity with cloud and cloud-native environments as they relate to SOC coverage.
Certifications such as GCIH, GSOM, or CISM are an advantage.
Leadership & Communication
Builds trust across teams, leading the SOC from transparency and consistency rather than authority.
Calm during high-severity incidents, with the judgment to keep the team on the right priorities.
Genuine investment in people, developing managers and analysts while holding a fair, high bar.
Fluent in English, written and verbal, comfortable working with international teams and stakeholders
Benefits & Perks:
Competitive compensation
Career growth and learning opportunities
Flexibility and ownership
Collaborative and innovative culture
Opportunity to work on impactful AI projects
International environment and talented teams
What's it like to work at Nebius:
Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI
Equal Opportunity Statement:
Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.
Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire.
If you need accommodations during the application process, please let us know.
Location: Copenhagen, Denmark
At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.
Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.
Empower your impact at Cision. Be seen, be understood, be you.
Are you eager to be part of a dynamic and rapidly growing social and marketing tech company? Do you thrive in a challenging sales environment and seek career advancement into a closing role? Are you passionate about sales, driven to build a successful career, and eager to develop your skills?
If you answered "YES" to any of these questions, keep reading!
At Brandwatch, a Cision company, our Sales Development team is at the forefront of generating business opportunities. As a Sales Development Representative (SDR), you’ll play a crucial role in building our pipeline. Your mission will be to research and engage with potential accounts, aiming to schedule meetings that convert into qualified sales opportunities.
What You'll Do
Research new markets, build a pipeline of potential leads, and nurture relationships using Salesloft, Salesforce, LinkedIn, and other platforms
Be the face of Cision.com, you are the first point of contact to engage our potential customers
Become an expert on our brand, business, and SaaS product
Identify points of contact within target companies and reach out to prospective clients via outbound calls, emails and social media
Make a minimum of 80 outbound activities daily, split between 40 calls and 40 emails with the goal of scheduling platform demos
Qualify new leads and follow up on warm leads, own your pipeline
Nurture relationships with potential customers
Book demos with qualified leads for your Account Executive team
Meet and exceed monthly and quarterly targets
Stay current on industry news and understand the social media landscape
Growth potential, SDRs have a clear growth plan with potential to become Account Executives
What You'll Bring
Bachelor’s Degree in any field, analytical subjects an advantage
Positivity and determination, ability to turn a "no" into a "yes" through consultative questioning and coping with rejection
Team player attitude, eager to be part of an ambitious team
Ability to thrive in a quota driven environment with short sales cycles
Cold calling experience an advantage
Native or business fluent level in English
Exceptional ability to organize work and tasks
What We Offer
Clearly defined career path
- We offer a transparent growth plan with the potential to advance to an Account Executive role or explore different career paths within the company. This could include opportunities in leadership, account management, or customer success;
Buddy setup to help you onboard and beyond;
A competitive compensation package featuring a solid base salary and an uncapped commission model designed to drive and reward your success;
A place in a high performing sales team at a growth-driven company;
An open, informal, diverse and multinational working environment;
25 days of PTO per year to promote a healthy work-life balance, plus 1 Wellness Day per quarter on top of your holiday allowance;
Full Headspace subscription and 24/7 Employee Assistance program;
Hybrid working model
- 3 in-office days per week at our Copenhagen office, arranged in coordination with your manager. Our Copenhagen office is situated in the Danish Design Center, in the heart of a vibrant area filled with cafés, restaurants, and convenient access to public transport.
Cision is the global leader in consumer and media intelligence, engagement, and communication solutions. We equip PR and corporate communications, marketing, and social media professionals with the tools they need to excel in today's data driven world. Our deep expertise, exclusive data partnerships, and award-winning products, including
CisionOne
,
Brandwatch
, and
PR Newswire
, enable over 75,000 companies and organizations, including 84% of the Fortune 500, to see and be seen, understand and be understood by the audiences that matter most to them.
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the
CEO Action for Diversity & Inclusion™ pledge
and named a “Top Diversity Employer” for 2021 by
DiversityJobs.com
.
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com
Please review our
Global Candidate Data Privacy Statement
to learn about Cision’s commitment to protecting personal data collected during the hiring process.
УдалённоseniorThis role is the team's presence in its own region: supporting and owning that platform in your timezone; Remote - Japan - APAC
ОфисseniorLimassol Cyprus; Full-coverage relocation for you and your family to Cyprus (Limassol)
Paris; London; For senior profiles, we will also consider remote candidates based in France; Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks