Вакансии

Сейчас мы в поиске опытного стратега, который умеет превращать исследования, аналитику и вводные в сильные коммерческие предложения и убедительные презентации. — Готовить коммерческие предложения и тендерные презентации под задачи бизнеса.

Location: Cluj-Napoca, Romania Blue Projects is a full service Design, Engineering, Project Management and Construction Management company with international experience delivering complex greenfield and brownfield developments for global blue chip clients across retail, commercial and industrial sectors. We operate with a flexible, client focused approach, applying lean design and lean construction methodologies to ensure seamless cross discipline interface management and consistent quality. With a presence in 53+ countries and 26 offices, our teams have successfully delivered 500+ projects totaling more than €8 billion in value—combining hands on ownership with a culture that prizes safety, down to earth collaboration, and being “always deliver & pleasant to work with.” Deliver here. Grow here. We are seeking an experienced Senior Software Engineer to develop internal software applications and digital solutions from our Cluj-Napoca office. In this full-time role, you will collaborate with colleagues across technical and business disciplines to design, build, integrate and maintain reliable software solutions. Role Overview The Senior Software Engineer will translate business and technical needs into functional software, strengthen existing applications, and support sound engineering practices across version control, testing, documentation and deployment. The role also contributes to cloud, database and third-party integrations, modern AI-assisted development methods, technical architecture and the long-term maintainability of Blue Projects’ internal software capability. Job Description Design, build and maintain applications, APIs and integrations. Turn business and technical requirements into functional software solutions. Review, enhance and extend existing applications. Establish robust practices for version control, testing, documentation and deployment. Work with cloud infrastructure, databases and third-party systems. Use modern development approaches, including AI-assisted software engineering. Contribute to technical architecture and long-term software maintainability. Qualifications At least 5 years of professional software development experience. Strong experience with Python, C#, TypeScript/JavaScript or comparable technologies. Experience working with APIs, databases and application integration. Familiarity with Google Cloud, AWS Cloud or Microsoft Azure. Practical knowledge of Git, automated testing and software security. Experience using modern AI-assisted development tools. Ability to work independently while collaborating effectively with multidisciplinary teams. Nice to have Experience developing enterprise or technical applications. Familiarity with engineering, construction or manufacturing environments. Experience integrating software with established enterprise platforms. Previous experience in a small development team or in helping to establish development practices. Additional Information Career growth & well being At Blue Projects, you’ll join a smart, open and communicative team with access to Online Learning Platforms, psychological and well being services, and an Employee Assistance Program. Benefits (country specific) Business health insurance coverage, access to sports and relaxation services, and performance based annual bonus; role appropriate equipment such as laptop, mobile phone, and data plan. Global mobility Opportunities for international assignments aligned to our Global Mobility Policy, with clear, equitable and standardized terms and conditions for short and long term engagements. Our culture We value safety, integrity, flexibility, and being great partners to our clients—operating with hands on ownership and a down to earth, high performance mindset. Inclusion & Equal Opportunity Blue Projects is committed to inclusion, dignity and respect, with zero tolerance for bullying, harassment or discrimination. We provide impartial support mechanisms and clear procedures to ensure a respectful workplace for all colleagues, contractors and agency workers. GDPR & confidentiality By applying, you consent to the use of your personal data strictly for recruitment purposes, in accordance with our GDPR practices; access is limited to authorized staff and handled confidentially. About Blue Projects Formed in Romania in 2007, Blue Projects brings together dedicated and experienced engineers, architects and project managers with a track record of delivering complex, fast track developments worldwide. Our brand personality is dynamic and client oriented, focused on creating a memorable, meaningful and contemporary impact—supported by consistent standards and identity. How to apply Please submit your CV. Shortlisted candidates will be contacted to discuss next steps.

Ищем сильного и самостоятельного Marketing Manager, который возьмёт на себя развитие маркетинга нескольких бизнес-направлений, поможет создать единый бренд и выстроить эффективную маркетинговую систему практически с нуля. — Разработка общей маркетинговой стратегии и позиционирования всех бизнес-направлений.

Location: Bangalore, India GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As an Engineering Manager on GitLab's Authentication team, you'll build and lead a team of engineers in Bangalore who own how users, applications, tokens, and artificial intelligence (AI) agents sign in to GitLab. At GitLab, we see our team as our product. You'll need to be technically credible in authentication protocols such as OAuth 2.0, OpenID Connect (OIDC), and Security Assertion Markup Language (SAML). Your main focus will be hiring well, growing your engineers, and helping the team deliver on commitments that other parts of GitLab depend on. You'll guide your team's work on OAuth across Cells, global identities, token consolidation, and moving authentication out of the Ruby on Rails monolith onto GATE, GitLab's new authentication and authorization platform. You'll manage these multi-quarter programs with fixed deadlines and many dependent teams. What you'll do Hire, onboard, and grow a team of senior and intermediate engineers in Bangalore, working with talent acquisition during a high-volume hiring period. Own delivery for your team's part of the authentication roadmap: plan in milestones, track risks early, and communicate clearly when a date is at risk and what would change it. Work with your Staff Engineer and Product Manager to turn architecture decisions into shippable, feature-flagged increments. Protect your team's focus. Manage requests from other teams through one intake path, and make trade-offs visible to leadership. Coordinate with the GATE Core, GATE Infra, Authorization, and Tenant Scale (Cells and Organizations) teams across India, Europe, and the Americas. Make sure the team runs what it builds, including on-call coverage, incident response for authentication issues, rate limits, and production readiness for new services. Build a team culture where security comes first, decisions are written down, and code review is thorough and kind. Give clear, regular feedback, run career conversations, and handle performance issues early. Take part in on-call or operational support where your team’s ownership model requires it. What you'll bring Significant experience as an engineering manager of backend or platform teams, including hiring and growing senior engineers. A background as an engineer in identity, authentication, or security systems, with enough depth in OAuth 2.0, OIDC, SAML, and JSON Web Tokens to review designs and ask probing questions. Experience delivering complex, multi-team programs against fixed dates, including migrations that must not disrupt existing customers. Experience running production services, including on-call coverage, incident response, and reliability work. Working knowledge of Ruby on Rails or Go. Experience building a new team or growing one quickly while keeping the hiring bar high. Clear, concise written English and comfort leading a team in an all-remote, asynchronous company across time zones. About the team We're part of the Security Platform stage, alongside Authorization, GATE Core, GATE Infra, Secrets Manager, and other security teams. You'll partner closely with our existing Authentication engineers in Europe and the Americas. How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

Location: Seoul, South Korea About Workato Workato is the leading Control and Execution Platform for Enterprise AI — the neutral platform enterprises trust to put AI to work across their business. Workato unifies data, applications, and processes into a single platform so AI can reliably orchestrate business processes in production at enterprise scale. Built on more than a decade of running mission-critical processes for over half the Fortune 500 — including Nasdaq, Amazon, Cisco, Vodafone, Atlassian, and Lucid Motors — Workato turns over 14,000 enterprise systems AI needs to act on into one governed execution layer. For more information, visit workato.com . Why join us? Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles . We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care . That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. If this sounds right up your alley, please submit an application. We look forward to getting to know you! Also, feel free to check out why: Business Insider named us an “enterprise startup to bet your career on” Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America Quartz ranked us the #1 best company for remote workers We’re seeking a creative and driven Regional Marketing Manager (Korea) to work with the Asia Growth & Marketing Team. You’ll be responsible for creating effective and engaging demand-gen and lead-gen marketing programs to help build pipeline and brand awareness in the Korea region. This role will be based out of Korea. You’ll be the voice of our brand and will be in a unique position to influence our conversations with potential customers. You will be involved in planning and executing in-person and virtual events (Webinars, Customer Events… etc.), account based marketing, content creation, community-building and digital marketing. This exciting opportunity will tap into your strong project management, attention to detail, analytical, and interpersonal skills to drive the success of our marketing programs. You will also be responsible to: Responsibilities Build and accelerate sales pipeline through demand generation programs and multi-channel integrated campaigns—including personalised campaigns for strategic accounts—partnering with Sales, SDRs, and Customer Success to drive pipeline, accelerate deals, and expand accounts. Lead the end-to-end development of strategic account-based marketing initiatives targeting key enterprise prospects Research and identify industry-leading third-party publications and partners to drive new logos, thought leadership, and brand awareness, finding innovative ways to reach target audiences. Own field marketing and events end-to-end—virtual and in-person events, Workato flagship conferences (e.g., WoW), ancillary events, and major regional trade shows—from concept and planning through execution, logistics, vendors, speakers, and post-event follow-up. Develop and manage landing pages, microsites, and tailored content assets (case studies, business cases) in partnership with content and design. Deliver compelling, audience-centric content—blog articles, social posts, videos, storyboards, email copy, banner ads, and presentations—that turns complex concepts into messages tailored to different channels, personas, and funnel stages. Manage campaign budgets with a rigorous focus on ROI; monitor, report, and continuously improve performance metrics. Own end-to-end planning, execution, and optimisation of integrated digital campaigns across paid search, paid social (LinkedIn, Meta, Youtube), display, email, SEO, GEO, and content syndication. Collaborate with cross-functional teams (Product Marketing, Sales, Customer Success) to ensure messaging and deliverables align with strategy. Support localisation for the Korea market. Requirements Qualifications / Experience / Technical Skills Has a Communications / Business / Marketing Degree / Diploma, or 5+ years relevant experience from previous employment. Experience with coordinating events (live and virtual), and virtual event platforms (Zoom Webinars etc.) is required. Knowledge of, and interest in producing content for different channels, e.g. websites, blogs, social media, video platforms. Experience with writing for and marketing to a B2B technical audience is a plus. Knowledge of video editing or design software is not necessary but will be an advantage. Exceptional command of English and Korean, and excellent copywriting and presentation skills. Ability to project manage multiple, simultaneous marketing programs across regional markets. Strong project management experience required. Some travel will be required for this role as it oversees regional Asian markets. Hands-on experience building AI-powered workflows/projects to streamline content creation, campaign production, or marketing operations — not just using AI as a writing aid, but designing repeatable systems that improve team output and speed. Soft Skills / Personal Characteristics Detail-oriented, hands-on attitude, strong execution and project management skills. Excellent interpersonal skills, high energy, and enthusiasm, team-oriented, strong cross-group collaborator Function independently, be self-directed and can thrive in a fast-paced environment. Self-starter with the ability to drive projects from inception to completion. (REQ ID: 3001)

- Уверенное знание .NET и C#, коммерческий опыт разработки. - Проектирование и разработка REST API.

Location: Intellias Meet your recruiter Katarzyna Sankowska katarzyna.sankowska@intellias.com https://www.linkedin.com... Vacancy details Management Manager Director Poland Remote APPLY NOW REFER A FRIEND Intellias helps retailers deliver consistent, omnichannel experiences through technology. Join us to develop scalable solutions that drive performance and customer value. What project we have for you We are working with a large global company on a major technology transformation. The goal is to modernise their digital platforms, build stronger technology capabilities, and support business growth. The program covers several technology areas and brings together many teams and senior stakeholders from both business and IT. It includes strategy, advisory work, solution design, and delivery. As the program grows, we are looking for an experienced technology program leader who can see the big picture, bring structure to complex work, and make things happen. You will help teams move forward when things are unclear, keep stakeholders aligned, drive key decisions, and make sure delivery is predictable and focused on business value. What you will do Lead a complex enterprise technology program and keep business goals, technology direction, and delivery aligned Own program results, delivery commitments, priorities, and stakeholder expectations Define the roadmap, milestones, governance, and success criteria Coordinate architecture, engineering, business analysis, operations, and other teams Build trusted relationships with senior client stakeholders and act as their main point of contact Identify risks, dependencies, and gaps early and drive their resolution Make sure decisions are made on time, ownership is clear, and actions are followed through Lead executive discussions and help align on priorities and trade-offs Keep program status, risks, and results transparent Improve delivery predictability and processes across workstreams Help the program structure and teams grow as the initiative expands Balance strategy with practical delivery to achieve measurable results Build a culture of ownership, collaboration, and accountability What you need for this 10+ years in IT delivery, program management, or technology leadership Experience leading large enterprise programs with many teams, stakeholders, and connected workstreams Full delivery ownership, from planning and solution design to execution and ongoing improvement Experience setting up program structure, governance, and delivery processes Strong experience working with senior and executive stakeholders, including difficult conversations and conflicting priorities Ability to spot risks and problems early and fix them Confident leader who makes decisions and takes ownership, even under pressure or when things are unclear Experience turning business strategy into realistic technology roadmaps and measurable results Good understanding of software engineering, architecture, and modern enterprise technology Ability to challenge assumptions and give clear recommendations to senior leaders Excellent communication, negotiation, and conflict-resolution skills Experience leading distributed, multicultural, cross-functional teams Consulting mindset with a practical, results-focused approach English: Advanced or higher Nice to Have Experience as a Program Director, Delivery Director, or in a similar senior role Experience leading large modernisation or digital transformation programs Knowledge of integration platforms, data platforms, APIs, and event-driven architecture Experience with cloud transformation, especially Microsoft Azure Experience designing operating models and governance structures Experience working with global companies and matrix organisations Understanding of AI-driven transformation and engineering productivity What it’s like to work at Intellias At Intellias, where technology takes center stage, people always come before processes. By creating a comfortable atmosphere in our team, we empower individuals to unlock their true potential and achieve extraordinary results. That’s why we offer a range of benefits that support your well-being and charge your professional growth. We are committed to fostering equity, diversity, and inclusion as an equal opportunity employer. All applicants will be considered for employment without discrimination based on race, color, religion, age, gender, nationality, disability, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law. We welcome and celebrate the uniqueness of every individual. Join Intellias for a career where your perspectives and contributions are vital to our shared success.

— Разработка и реализация маркетинговой стратегии брендов, с учетом глобального плана и особенностей российского рынка. — Управление развитием бренда, ценовой политикой, ассортиментом и портфельной стратегией;

Location: Bangalore Principal UI Engineer Location: Bengaluru, India (Hybrid) About Reltio At Reltio®, an SAP Company, we believe data should fuel your success in the enterprise AI era. Our  Context Intelligence Platform turns fragmented data into a trusted, connected context so AI agents and systems can act with expert-level judgement at enterprise scale. Reltio’s cloud-native SaaS platform harmonizes, unifies, and governs data across sources and formats—including unstructured data—in real time, turning them into data assets that can be mobilized in milliseconds to any application, user, or AI agent. Trusted by more than 200 of the world’s largest brands across industries such as life sciences, financial services, healthcare, and technology, we fuel frictionless operations and help enterprises accelerate  innovation and reduce risk. At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our “Customer First”, we strive to ensure their success. We embrace our differences and are “Better Together” as One Reltio. We are always looking to “Simplify and Share” our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We “Own It”. Every day, we innovate and evolve, so that today is “Always Better Than Yesterday”. If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence. Reltio has earned numerous awards and industry and analyst recognition for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let’s talk! Role Overview As a Principal UI Engineer, you will define and lead the frontend architecture for Reltio's next-generation cloud platform. You'll collaborate with Product Management, UX, Backend Engineering, and Platform teams to deliver scalable, high-performance applications used by Fortune 500 customers worldwide. This role combines hands-on engineering with technical leadership. You'll mentor engineers, establish engineering best practices, influence product direction, and help shape the future of Reltio's user experience. What You'll Do Lead the architecture, design, and development of complex enterprise-scale web applications. Drive frontend technology strategy across multiple product teams. Build reusable UI frameworks, shared component libraries, and design system integrations. Champion modern frontend engineering practices including performance optimization, accessibility, testing, observability, and security. Partner closely with Product Managers and UX Designers to translate complex workflows into intuitive user experiences. Collaborate with backend teams to design scalable APIs and end-to-end solutions. Influence technical decisions through architecture reviews and design discussions. Mentor senior engineers and help establish a culture of engineering excellence. Improve developer productivity through tooling, automation, CI/CD, and frontend platform initiatives. Stay current with emerging frontend technologies and evaluate their adoption where appropriate. Lead technical initiatives spanning multiple engineering teams. What You'll Bring Required Qualifications 12+ years of software engineering experience, with at least 8+ years focused on frontend development. Deep expertise in JavaScript, TypeScript, HTML5, and CSS3. Strong experience with React and modern frontend ecosystems. Proven experience designing large-scale SPA architectures. Strong understanding of state management (Redux, Zustand, Context API, MobX, or similar). Experience with micro-frontend architectures. Expertise in frontend performance optimization and web vitals. Experience building reusable component libraries and design systems. Strong understanding of REST APIs, GraphQL, and frontend-backend integration. Experience with automated testing using Jest, React Testing Library, Cypress, or Playwright. Familiarity with modern build tools including Vite, Webpack, Rollup, or ESBuild. Experience with CI/CD pipelines and cloud-native development environments. Strong debugging and performance profiling skills. Excellent communication and stakeholder management skills. Preferred Qualifications Experience building enterprise SaaS products. Experience with cloud platforms such as AWS, Azure, or GCP. Familiarity with Kubernetes and containerized deployments. Experience with Node.js and backend development. Knowledge of security best practices, including OAuth2, JWT, SSO, and secure frontend development. Experience with accessibility (WCAG 2.1 AA) and internationalization. Exposure to AI-assisted developer tools and AI-powered user experiences. Contributions to open-source projects or technical communities. Reltio is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reltio is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Location: Kuala Lumpur, Malaysia Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Team The Financial Crime Quality Assurance (QA) team at OKX is part of the Compliance Assurance function and is responsible for reviewing and rating the quality of AML Transaction Monitoring alert disposition and Financial Crime Investigations performed by the Global Financial Crime Investigations Team. We are a team of risk-focused compliance experts who independently assess investigation quality, promote consistency in decision-making, and ensure compliance with AML/CFT requirements, internal policies, and regulatory expectations. By working closely with Operations, Product, and Compliance teams, we help strengthen financial crime controls and drive continuous improvement across the investigation lifecycle. About the Opportunity This is an exciting opportunity to lead the Financial Crime QA team within the Compliance Assurance function of a regulated crypto business. As QA Team Lead, you will manage a team of QA Analysts who review AML Transaction Monitoring alerts, Name Screening, EDD and other financial crime investigations. You will own the day-to-day delivery and quality of the QA program, set and uphold review standards, and develop your team's expertise. Working closely with Financial Crime Operations, Compliance leadership and Product teams, you will turn QA insights into lasting improvements in investigation quality and the effectiveness of the firm's financial crime controls. What You’ll Be Doing Team Leadership & People Management – Lead, mentor and develop a team of QA Analysts. Set clear objectives, allocate daily workload, manage capacity and productivity, and conduct regular one-to-ones and performance reviews. Support hiring, onboarding and training of new team members, and foster a culture of accountability, integrity and continuous learning. QA Program Ownership – Own the end-to-end delivery of QA reviews across Transaction Monitoring, Name Screening, Sanctions, EDD and other AML investigations. Ensure reviews are completed on time, to a consistent standard, and in line with agreed sampling plans and service levels. Quality Oversight & Second-Level Review – Perform second-level reviews of QA Analyst findings, validate defect ratings and resolve disputes or challenges from Operations. Personally review complex, high-risk or escalated cases, and act as the final QA decision-maker on borderline outcomes. QA Framework & Methodology – Design, maintain and enhance the QA framework, including scorecards, error taxonomies, risk-based sampling methodologies, procedures and quality standards. Ensure the framework reflects AML/CFT regulatory requirements, internal policies, and emerging crypto-specific typologies. Calibration & Consistency – Lead regular calibration sessions within the QA team and with Financial Crime Operations to align on policy interpretation, grey areas and scoring methodology, and reduce subjectivity in quality evaluations. Management Information & Reporting – Produce and present QA MI, dashboards and trend analysis to Financial Crime and Compliance leadership. Identify systemic issues, root causes and emerging risks, and translate findings into clear, actionable recommendations for management and governance forums. Stakeholder Management – Act as the primary QA point of contact for Financial Crime Operations leadership, Team Leads, Product, Policy and other Compliance teams. Drive agreement on corrective actions, escalate material control weaknesses, and support internal and external audits and regulatory examinations as required. Coaching & Quality Improvement – Partner with Operations and Training teams to turn QA findings into targeted coaching, training content and procedural updates. Act as a Subject Matter Expert on AML investigations, crypto typologies and regulatory expectations. Innovation & AI-Enabled Quality – Drive the adoption and continuous improvement of AI-enabled quality tools such as QA Copilot. Define requirements, lead UAT and process validation, and identify opportunities to increase QA coverage and efficiency through automation. AML Projects & Program Enhancements – Represent QA in AML projects, process changes and program enhancement initiatives, providing input on control design, quality standards and implementation readiness. Ad Hoc Responsibilities – Undertake additional projects and assignments as delegated by the Head of Compliance Assurance or their delegate. What We Look For In You Bachelor's degree in law, finance, business administration or a related field; a relevant compliance certification (e.g. CAMS, ICA) is strongly preferred 10+ years of experience in the financial services industry, with a significant focus on AML/CFT and financial crime compliance Experience in the cryptocurrency or digital asset industry is highly preferred, including familiarity with blockchain analytics tools (e.g. Chainalysis, Elliptic, TRM Labs) and crypto-specific financial crime typologies Proven hands-on experience in AML Transaction Monitoring and Financial Crime Investigations, including alert disposition, case investigation, and SAR/STR decisioning Demonstrated people leadership experience, including managing, coaching and developing teams of analysts or investigators Experience in Quality Assurance and/or Monitoring & Testing of AML controls is highly desirable, including designing scorecards, sampling methodologies and QA frameworks Strong understanding of global AML/CFT regulatory expectations and sanctions requirements Excellent analytical and judgment skills, with the ability to identify root causes and systemic issues and translate them into practical recommendations Strong stakeholder management skills and the confidence to challenge, influence and drive agreement with senior stakeholders Experience producing management information and presenting findings to leadership or governance forums High attention to detail and a commitment to accurate, consistent, high-quality documentation Fluent in English with excellent written and verbal communication skills Perks & Benefits Competitive total compensation package Various team building programs and company events Wellness and meal allowances Comprehensive healthcare schemes for employees and dependants More that we love to tell you along the process! Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .

Ведение коммуникации с клиентами: сбор и уточнение задач, согласование концепций, сроков и результатов. Подготовка и проведение брифингов для команды, постановка задач и координация всех участников проекта.

Location: AU: Melbourne: (260 Burwood Rd) Workplace: Hybrid Are you a CPA or experienced accounting professional looking to leverage your expertise in a dynamic new way?   At Xero, we believe your deep understanding of accounting practices isn't just valuable – it's the key to our success in helping businesses thrive. We're seeking talented individuals with backgrounds in accounting, who understand the workings of accounting practices who are ready to transition their careers from traditional roles to become strategic advisors and relationship builders in the exciting world of cloud accounting technology.   This isn't a typical "sales" role in the traditional sense. Instead, it's about empowering accounting firms, guiding them through digital transformation, and collaborating to shape the future of their practices. If you're driven by impact, eager to share your knowledge, and looking for a career where your accounting acumen opens doors to new opportunities, we want to hear from you.   Why Xero? Why now?   The accounting landscape is rapidly evolving, and Xero is at the forefront of this digital revolution. We're passionate about making business life better for small businesses and their advisors as well as rewarding you in the process. We understand that your journey as an accountant has equipped you with unique insights into:   - The daily operations and challenges of accounting practices. - The importance of accurate data and efficient processes. - The trusted relationships built with clients. - The potential for technology to transform workflows and client services. - We see these skills as foundational for a highly successful career with us. We're not looking for traditional sales experience; we're looking for your accounting expertise and your desire to make a difference.   What this unique career path offers you:   - Impactful Advisory: You'll be a true partner, consulting with accounting firms to help them embrace cutting-edge digital strategies with the Xero platform. - Leverage Your Expertise: Apply your accounting knowledge and industry experience to solve real-world problems for accounting practices, guiding them towards greater efficiency and growth. - Relationship-Driven Role: Build deep, lasting relationships with key decision-makers in accounting firms, becoming their trusted advisor on digital strategy. - Autonomy & Growth: Work autonomously within your allocated territory, with significant scope for professional development and career progression within a rapidly growing global tech company. - Meaningful Contribution: Be at the forefront of a movement that is modernising the accounting industry and truly making a difference for millions of businesses. - Strong Earning Potential: We offer a highly competitive remuneration package, designed to reward your expertise, the value you bring, and your success in driving partner outcomes.   Who we're looking for:   - You're an Accounting Professional: Ideally CPA-qualified, or with significant experience in an accounting practice, and a strong understanding of its operations. - You're a Natural Relationship Builder: You enjoy connecting with people and are skilled at building rapport and trust. - You're Solutions-Oriented: You're a problem-solver who can identify needs and offer practical solutions. - You're Curious about Tech: You have an interest in the emerging online accounting market and the potential of Fintech. - You're Ready for a New Challenge: You're looking for a change that leverages your existing skills in a new, exciting environment.   Is this the career change you've been looking for? If you're an accountant ready to translate your financial acumen into a dynamic advisory role at the intersection of accounting and technology, we encourage you to apply.

• Develop and execute overall marketing and brand strategies. • Lead digital, social media, PR, campaigns, and brand activations.

Ведение проектов полного цикла: от идеи и сбора требований до релиза.

Location: Remote - Latin America; Remote- United States Workplace: Remote Hi, I'm Joe, Head of Customer Success at Whippy. I'm hiring an entrepreneurial Associate Customer Success Manager to retain and grow a dedicated book of customers. This role is built for someone early in their career (0-1 years of experience), and new grads are welcome. You'll ramp alongside me and experienced teammates, then take ownership of your own customers as you prove you're ready.   WHY I'M HIRING At Whippy, we view Customer Success as a revenue engine, not a cost center, because if customers don't get value from a tool, they'll leave. Whippy has six incredible products today because we've always built alongside our customers. That's how we evolved from a simple texting platform to now powering calls, texts, email, AI agents, and complex messaging and business automations for over 1,000 businesses. We ship fast to meet our customers' needs. Most customers start with one use case, like a staffing firm using an AI voice agent to screen candidates. They stay and grow because they see real ROI, then expand use cases until Whippy becomes the infrastructure their business runs on. Your job is to drive that growth: make their first outcome happen during onboarding and implementation, uncover the next problem, and help them get even more value. In this role, you'll mainly work with customers in the staffing industry. Their data flows into Whippy from their ATS, most often TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn, so you'll learn how staffing firms recruit and place talent, and how to build on top of their data. Our customer success team has taken staffing customers from an initial $12K deal to $180K ARR because customers like Your Employment Solutions https://www.linkedin.com/company/your-employment-solutions/ are getting over $1M in ROI using Whippy to augment their teams and beat the competition. You'll help us grow more customers by deeply understanding their desired outcomes, helping them achieve those outcomes, and providing an exceptional experience along the way. This is one of those rare jobs with massive growth and learning opportunities: there's no bureaucracy here, and we're still early in building a world-class customer success team. You'll have a crucial role to play, and fresh ideas, feedback, and experimentation are always encouraged because we double down on wins and quickly pivot when ideas don't work out. You'll work alongside our six-person customer success team and report directly to me. I'll provide the support, coaching, tools, and data to do the best work of your career here, plus the variable comp to get well rewarded when you deliver results. I'm looking for someone who wants to be technical, strategic, and commercial, all in one. Technical as in you enjoy mastering the product and finding the best solutions for our customers. Strategic as in you deeply understand your customers' pain points and always have a plan to solve them. Commercial as in you have pricing awareness and understand the retention and expansion risks and opportunities in your book.   SOME THINGS YOU'LL DO - Own a book of business end to end, from onboarding through renewal and expansion, as the single point of contact and trusted advisor. - Run a proactive cadence on every account: prepared calls, clear agendas, mutual success plans, and follow-through. - Become a product and customer expert. Master Whippy's products and know your customers' business well enough to build the workflows, AI agents, and automations that solve their problems. - Learn fast. Shadow calls, get hands-on coaching from me, and take on more ownership every month. - Pick up the phone. Reach out proactively, ask the question instead of guessing, and get ahead of problems before they turn into escalations. - Own your gross and net revenue retention, and get rewarded for beating targets. - Tie usage to business outcomes, and report value back in the metrics customers actually care about. - Spot expansion signals and hand warm leads to sales when usage outgrows the contract. - Turn wins into case studies, references, and testimonials that help sales win the next customer. - Tell customers the truth, steering them away from work that won't move their business and toward the work that will. - Advocate for the customer. Feed what you hear to product, sales, and engineering so we build the right things. - Experiment and iterate. If you have an idea to do something better, do it and document what you learn.   OUR CUSTOMER SUCCESS VALUES This is a high-performance environment, and I'll coach and support you through it. You'll be challenged, coached, and you'll always know where you stand. CS is a team sport, so it's okay to ask for help, experiment, fail, and pivot. A few things that are true here: - Everyone is a builder. Our team builds in the product without engineering, and the best product ideas come from you, the person closest to the customer. We use AI to move fast, but we own our work, verify every fact, and don't ship slop. - We lead with expertise, not order-taking. We get curious about the why behind every request, and we say no when no is the right answer. - We work like owners, not clock-watchers. We care about outcomes, not hours. We take initiative, pick up the phone, and work obsessively on the problem in front of us. - CS is a revenue engine, not a cost center. We treat it as the growth engine of the company and pay for results.   WHAT WE'RE LOOKING FOR - Communication above all. This is the number one predictor of success in this role. You overcommunicate by default with customers, your team, and me. You're clear in writing and on calls, you set expectations, and you never leave people guessing. - Fast and proactive. You process information quickly, ask for what you need instead of waiting, and show up to every call prepared. - Curious, coachable, and low-ego. You're a fast learner who wants feedback, digs into the why behind every request, and gets better quickly. - Comfortable getting technical. You don't need to code, but you're the kind of person who enjoys taking a tool apart, figuring out how it works, and building something useful with it. - Strategic and commercial. You see usage and growth, not just tickets, and you're comfortable owning a number and an upgrade conversation. - Opinionated about customer experience. Good strategic advice needs well-formed views, so have them. - Self-directed. You take initiative, stay organized without being told, and run your own book without anyone managing your calendar. Calm under pressure. - 0-1 years of experience, and new grads are welcome. A STEM or technical degree, or something that shows you're entrepreneurial (you started, built, or ran something), matters more to us than past job titles. Customer-facing internships or jobs are a plus. - Bonus points for experience in the staffing industry or with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn. - Based in Latin America or the US, with fluent written and spoken English, and able to work Eastern hours (we start at 8am ET).   YOU'LL THRIVE HERE IF... - You're technical and love to build. - You're entrepreneurial. You treat your accounts like your own business and get energy from building from scratch. - You're a consultative problem solver. You dig into the why behind what a customer asks and recommend the right solution, even when it's not the one they came in asking for. - This sounds like fun to you: a customer wants to launch a complex, time-sensitive campaign across calls and texts, isn't sure how to structure it, and their team is stretched thin. You roll up your sleeves, map their goal to the product, and build it with them. - You thrive in a fast, evolving startup and you're excited to help build a customer success program from the ground up.   ABOUT WHIPPY Whippy is a communication, automation, and AI agent platform. You reach customers across calls, texts, and email, at scale through personalized blasts and automated drips, with every message landing in one shared inbox. Replies get auto-assigned to a teammate, picked up by an AI agent, or carried forward by an automation. Once a conversation wraps, Whippy pushes the data you care about back into your systems in the exact format you need. It's true two-way dialogue on every channel that cuts the repetitive work and frees teams to focus on the human work that drives revenue, without adding headcount. We're industry agnostic, with our biggest wins so far in staffing, healthcare, and other in-person businesses going through digital transformations. We're bootstrapped, profitable, and growing fast, with over 1,000 businesses using Whippy worldwide. In staffing alone, we've helped firms cut screening costs by 95% and save over a million dollars a year. Whippy was founded in 2021 by CEO David Daneshgar and CTO Jack Kennedy. Jack is an engineering machine and a marathon runner. David started BloomNation in 2011 after winning $27,205 in a poker tournament, grew it into a platform generating billions in sales for florists, then left to build something bigger with Jack.   Location This is a remote role open to candidates based anywhere in Latin America or the US. Our workday starts at 8am ET, so you'll need to work Eastern hours.   Compensation Competitive compensation based on experience, including monthly performance bonuses and more.   Hiring Process 1. A 30-minute call with me to get to know each other better. 2. You'll receive a take-home assignment that assesses your technical and strategic skills, and you'll present it to me on a one-hour call. This is your chance to showcase your skills. 3. A 30-minute call with our CEO, David.

Location: Remote - Latin America; Remote- United States Workplace: Remote Hi, I'm Joe, Head of Customer Success at Whippy. I'm hiring a Solutions Engineer to design and build the solutions our customers run their business on. This isn't a pre-sale demo role. After the deal closes, you own the customer: you scope their problem, build the workflows, AI agents, and integrations that solve it, and grow the account from there. This role is for someone with 2-5 years of experience who's ready to own a book of customers end to end.   WHY I'M HIRING At Whippy, we view Customer Success as a revenue engine, not a cost center, because if customers don't get value from a tool, they'll leave. Whippy has six incredible products today because we've always built alongside our customers. That's how we evolved from a simple texting platform to now powering calls, texts, email, AI agents, and complex messaging and business automations for over 1,000 businesses. We ship fast to meet our customers' needs. Most customers start with one use case, like a staffing firm using an AI voice agent to screen candidates. They stay and grow because they see real ROI, then expand use cases until Whippy becomes the infrastructure their business runs on. Your job is to drive that growth: make their first outcome happen during onboarding and implementation, uncover the next problem, and help them get even more value. In this role, you'll mainly work with customers in the staffing industry. Their data flows into Whippy from their ATS, most often TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn, so you'll learn how staffing firms recruit and place talent, and how to build on top of their data. Our customer success team has taken staffing customers from an initial $12K deal to $180K ARR because customers like Your Employment Solutions https://www.linkedin.com/company/your-employment-solutions/ are getting over $1M in ROI using Whippy to augment their teams and beat the competition. You'll help us grow more customers by deeply understanding their desired outcomes, helping them achieve those outcomes, and providing an exceptional experience along the way. This is one of those rare jobs with massive growth and learning opportunities: there's no bureaucracy here, and we're still early in building a world-class customer success team. You'll have a crucial role to play, and fresh ideas, feedback, and experimentation are always encouraged because we double down on wins and quickly pivot when ideas don't work out. You'll work alongside our six-person customer success team and report directly to me. I'll provide the support, coaching, tools, and data to do the best work of your career here, plus the variable comp to get well rewarded when you deliver results. I'm looking for someone who wants to be technical, strategic, and commercial, all in one. Technical as in you enjoy mastering the product and finding the best solutions for our customers. Strategic as in you deeply understand your customers' pain points and always have a plan to solve them. Commercial as in you have pricing awareness and understand the retention and expansion risks and opportunities in your book.   SOME THINGS YOU'LL DO - Design and build solutions in Whippy without engineering: workflows, AI voice and text agents, automations, and data syncs back into the customer's ATS. - Scope technical requirements with customers, translate them into a working build, and test and verify every piece before it goes live. - Own the customer after go-live, from onboarding through renewal and expansion, as their single point of contact and trusted technical advisor. - Juggle multiple customers and projects at once, and prioritize based on impact. - Pick up the phone. Reach out proactively, ask the question instead of guessing, and get ahead of problems before they turn into escalations. - Own your gross and net revenue retention, and get rewarded for beating targets. - Tie usage to business outcomes, and report value back in the metrics customers actually care about. - Spot expansion signals and hand warm leads to sales when usage outgrows the contract. - Turn wins into case studies, references, and testimonials that help sales win the next customer. - Tell customers the truth, steering them away from work that won't move their business and toward the work that will. - Advocate for the customer. Feed what you hear to product, sales, and engineering so we build the right things. - Experiment and iterate. If you have an idea to do something better, do it and document what you learn.   OUR CUSTOMER SUCCESS VALUES This is a high-performance environment, and I'll coach and support you through it. You'll be challenged, coached, and you'll always know where you stand. CS is a team sport, so it's okay to ask for help, experiment, fail, and pivot. A few things that are true here: - Everyone is a builder. Our team builds in the product without engineering, and the best product ideas come from you, the person closest to the customer. We use AI to move fast, but we own our work, verify every fact, and don't ship slop. - We lead with expertise, not order-taking. We get curious about the why behind every request, and we say no when no is the right answer. - We work like owners, not clock-watchers. We care about outcomes, not hours. We take initiative, pick up the phone, and work obsessively on the problem in front of us. - CS is a revenue engine, not a cost center. We treat it as the growth engine of the company and pay for results.   WHAT WE'RE LOOKING FOR - Communication above all. This is the number one predictor of success in this role. You overcommunicate by default with customers, your team, and me. You're clear in writing and on calls, you set expectations, and you never leave people guessing. - Fast and proactive. You process information quickly, ask for what you need instead of waiting, and show up to every call prepared. - Curious, coachable, and low-ego. You're a fast learner who wants feedback, digs into the why behind every request, and gets better quickly. - Comfortable getting technical. You don't need to code, but you're the kind of person who enjoys taking a tool apart, figuring out how it works, and building something useful with it. - Strategic and commercial. You see usage and growth, not just tickets, and you're comfortable owning a number and an upgrade conversation. - Opinionated about customer experience. Good strategic advice needs well-formed views, so have them. - Self-directed. You take initiative, stay organized without being told, and run your own book without anyone managing your calendar. Calm under pressure. - 2-5 years in solutions engineering, sales engineering, technical consulting, or another technical customer-facing role at a SaaS company. If your path is unconventional and you can explain how it'll help you succeed in this role, I welcome you to apply. - Bonus points for experience in the staffing industry or with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn. - Based in Latin America or the US, with fluent written and spoken English, and able to work Eastern hours (we start at 8am ET).   YOU'LL THRIVE HERE IF... - You're technical and love to build. - You're entrepreneurial. You treat your accounts like your own business and get energy from building from scratch. - You're a consultative problem solver. You dig into the why behind what a customer asks and recommend the right solution, even when it's not the one they came in asking for. - This sounds like fun to you: a customer wants to launch a complex, time-sensitive campaign across calls and texts, isn't sure how to structure it, and their team is stretched thin. You roll up your sleeves, map their goal to the product, and build it with them. - You thrive in a fast, evolving startup and you're excited to help build a customer success program from the ground up.   ABOUT WHIPPY Whippy is a communication, automation, and AI agent platform. You reach customers across calls, texts, and email, at scale through personalized blasts and automated drips, with every message landing in one shared inbox. Replies get auto-assigned to a teammate, picked up by an AI agent, or carried forward by an automation. Once a conversation wraps, Whippy pushes the data you care about back into your systems in the exact format you need. It's true two-way dialogue on every channel that cuts the repetitive work and frees teams to focus on the human work that drives revenue, without adding headcount. We're industry agnostic, with our biggest wins so far in staffing, healthcare, and other in-person businesses going through digital transformations. We're bootstrapped, profitable, and growing fast, with over 1,000 businesses using Whippy worldwide. In staffing alone, we've helped firms cut screening costs by 95% and save over a million dollars a year. Whippy was founded in 2021 by CEO David Daneshgar and CTO Jack Kennedy. Jack is an engineering machine and a marathon runner. David started BloomNation in 2011 after winning $27,205 in a poker tournament, grew it into a platform generating billions in sales for florists, then left to build something bigger with Jack.   Location This is a remote role open to candidates based anywhere in Latin America or the US. Our workday starts at 8am ET, so you'll need to work Eastern hours.   Compensation Competitive compensation based on experience, including monthly performance bonuses and more.   Hiring Process 1. A 30-minute call with me to get to know each other better. 2. You'll receive a take-home assignment that assesses your technical and strategic skills, and you'll present it to me on a one-hour call. This is your chance to showcase your skills. 3. A 30-minute call with our CEO, David.

Location: Remote - Latin America; Remote- United States Workplace: Remote Hi, I'm Joe, Head of Customer Success at Whippy. I'm hiring an Implementation Specialist to get customers live and seeing results fast, then keep them growing. Here, implementation doesn't end at go-live. You stay with your customers through renewal and expansion as their trusted advisor. This role is built for someone early in their career (0-1 years of experience), and new grads are welcome. You'll ramp alongside me and experienced teammates, then take ownership of your own customers as you prove you're ready.   WHY I'M HIRING At Whippy, we view Customer Success as a revenue engine, not a cost center, because if customers don't get value from a tool, they'll leave. Whippy has six incredible products today because we've always built alongside our customers. That's how we evolved from a simple texting platform to now powering calls, texts, email, AI agents, and complex messaging and business automations for over 1,000 businesses. We ship fast to meet our customers' needs. Most customers start with one use case, like a staffing firm using an AI voice agent to screen candidates. They stay and grow because they see real ROI, then expand use cases until Whippy becomes the infrastructure their business runs on. Your job is to drive that growth: make their first outcome happen during onboarding and implementation, uncover the next problem, and help them get even more value. In this role, you'll mainly work with customers in the staffing industry. Their data flows into Whippy from their ATS, most often TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn, so you'll learn how staffing firms recruit and place talent, and how to build on top of their data. Our customer success team has taken staffing customers from an initial $12K deal to $180K ARR because customers like Your Employment Solutions https://www.linkedin.com/company/your-employment-solutions/ are getting over $1M in ROI using Whippy to augment their teams and beat the competition. You'll help us grow more customers by deeply understanding their desired outcomes, helping them achieve those outcomes, and providing an exceptional experience along the way. This is one of those rare jobs with massive growth and learning opportunities: there's no bureaucracy here, and we're still early in building a world-class customer success team. You'll have a crucial role to play, and fresh ideas, feedback, and experimentation are always encouraged because we double down on wins and quickly pivot when ideas don't work out. You'll work alongside our six-person customer success team and report directly to me. I'll provide the support, coaching, tools, and data to do the best work of your career here, plus the variable comp to get well rewarded when you deliver results. I'm looking for someone who wants to be technical, strategic, and commercial, all in one. Technical as in you enjoy mastering the product and finding the best solutions for our customers. Strategic as in you deeply understand your customers' pain points and always have a plan to solve them. Commercial as in you have pricing awareness and understand the retention and expansion risks and opportunities in your book.   SOME THINGS YOU'LL DO - Lead onboarding and implementation end to end: kickoff, ATS integration, configuration, training, and launch. - Get customers to their first measurable outcome fast, then build the next workflows, AI agents, and automations that grow their results. - Stay on after launch as their single point of contact and trusted advisor, with a proactive cadence of prepared calls, clear agendas, and mutual success plans through renewal and expansion. - Learn fast. Shadow calls, get hands-on coaching from me, and take on more ownership every month. - Pick up the phone. Reach out proactively, ask the question instead of guessing, and get ahead of problems before they turn into escalations. - Own your gross and net revenue retention, and get rewarded for beating targets. - Tie usage to business outcomes, and report value back in the metrics customers actually care about. - Spot expansion signals and hand warm leads to sales when usage outgrows the contract. - Turn wins into case studies, references, and testimonials that help sales win the next customer. - Tell customers the truth, steering them away from work that won't move their business and toward the work that will. - Advocate for the customer. Feed what you hear to product, sales, and engineering so we build the right things. - Experiment and iterate. If you have an idea to do something better, do it and document what you learn.   OUR CUSTOMER SUCCESS VALUES This is a high-performance environment, and I'll coach and support you through it. You'll be challenged, coached, and you'll always know where you stand. CS is a team sport, so it's okay to ask for help, experiment, fail, and pivot. A few things that are true here: - Everyone is a builder. Our team builds in the product without engineering, and the best product ideas come from you, the person closest to the customer. We use AI to move fast, but we own our work, verify every fact, and don't ship slop. - We lead with expertise, not order-taking. We get curious about the why behind every request, and we say no when no is the right answer. - We work like owners, not clock-watchers. We care about outcomes, not hours. We take initiative, pick up the phone, and work obsessively on the problem in front of us. - CS is a revenue engine, not a cost center. We treat it as the growth engine of the company and pay for results.   WHAT WE'RE LOOKING FOR - Communication above all. This is the number one predictor of success in this role. You overcommunicate by default with customers, your team, and me. You're clear in writing and on calls, you set expectations, and you never leave people guessing. - Fast and proactive. You process information quickly, ask for what you need instead of waiting, and show up to every call prepared. - Curious, coachable, and low-ego. You're a fast learner who wants feedback, digs into the why behind every request, and gets better quickly. - Comfortable getting technical. You don't need to code, but you're the kind of person who enjoys taking a tool apart, figuring out how it works, and building something useful with it. - Strategic and commercial. You see usage and growth, not just tickets, and you're comfortable owning a number and an upgrade conversation. - Opinionated about customer experience. Good strategic advice needs well-formed views, so have them. - Self-directed. You take initiative, stay organized without being told, and run your own book without anyone managing your calendar. Calm under pressure. - 0-1 years of experience, and new grads are welcome. A STEM or technical degree, or something that shows you're entrepreneurial (you started, built, or ran something), matters more to us than past job titles. Experience training people or setting up software for a team is a plus. - Bonus points for experience in the staffing industry or with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn. - Based in Latin America or the US, with fluent written and spoken English, and able to work Eastern hours (we start at 8am ET).   YOU'LL THRIVE HERE IF... - You're technical and love to build. - You're entrepreneurial. You treat your accounts like your own business and get energy from building from scratch. - You're a consultative problem solver. You dig into the why behind what a customer asks and recommend the right solution, even when it's not the one they came in asking for. - This sounds like fun to you: a customer wants to launch a complex, time-sensitive campaign across calls and texts, isn't sure how to structure it, and their team is stretched thin. You roll up your sleeves, map their goal to the product, and build it with them. - You thrive in a fast, evolving startup and you're excited to help build a customer success program from the ground up.   ABOUT WHIPPY Whippy is a communication, automation, and AI agent platform. You reach customers across calls, texts, and email, at scale through personalized blasts and automated drips, with every message landing in one shared inbox. Replies get auto-assigned to a teammate, picked up by an AI agent, or carried forward by an automation. Once a conversation wraps, Whippy pushes the data you care about back into your systems in the exact format you need. It's true two-way dialogue on every channel that cuts the repetitive work and frees teams to focus on the human work that drives revenue, without adding headcount. We're industry agnostic, with our biggest wins so far in staffing, healthcare, and other in-person businesses going through digital transformations. We're bootstrapped, profitable, and growing fast, with over 1,000 businesses using Whippy worldwide. In staffing alone, we've helped firms cut screening costs by 95% and save over a million dollars a year. Whippy was founded in 2021 by CEO David Daneshgar and CTO Jack Kennedy. Jack is an engineering machine and a marathon runner. David started BloomNation in 2011 after winning $27,205 in a poker tournament, grew it into a platform generating billions in sales for florists, then left to build something bigger with Jack.   Location This is a remote role open to candidates based anywhere in Latin America or the US. Our workday starts at 8am ET, so you'll need to work Eastern hours.   Compensation Competitive compensation based on experience, including monthly performance bonuses and more.   Hiring Process 1. A 30-minute call with me to get to know each other better. 2. You'll receive a take-home assignment that assesses your technical and strategic skills, and you'll present it to me on a one-hour call. This is your chance to showcase your skills. 3. A 30-minute call with our CEO, David.

Location: Remote - Latin America; Remote- United States Workplace: Remote Hi, I'm Joe, Head of Customer Success at Whippy. I'm hiring an Implementation Manager to get customers live and seeing results fast, then keep them growing. Here, implementation doesn't end at go-live. You stay with your customers through renewal and expansion as their trusted advisor. This role is for someone with 2-5 years of experience who's ready to own a book of customers end to end.   WHY I'M HIRING At Whippy, we view Customer Success as a revenue engine, not a cost center, because if customers don't get value from a tool, they'll leave. Whippy has six incredible products today because we've always built alongside our customers. That's how we evolved from a simple texting platform to now powering calls, texts, email, AI agents, and complex messaging and business automations for over 1,000 businesses. We ship fast to meet our customers' needs. Most customers start with one use case, like a staffing firm using an AI voice agent to screen candidates. They stay and grow because they see real ROI, then expand use cases until Whippy becomes the infrastructure their business runs on. Your job is to drive that growth: make their first outcome happen during onboarding and implementation, uncover the next problem, and help them get even more value. In this role, you'll mainly work with customers in the staffing industry. Their data flows into Whippy from their ATS, most often TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn, so you'll learn how staffing firms recruit and place talent, and how to build on top of their data. Our customer success team has taken staffing customers from an initial $12K deal to $180K ARR because customers like Your Employment Solutions https://www.linkedin.com/company/your-employment-solutions/ are getting over $1M in ROI using Whippy to augment their teams and beat the competition. You'll help us grow more customers by deeply understanding their desired outcomes, helping them achieve those outcomes, and providing an exceptional experience along the way. This is one of those rare jobs with massive growth and learning opportunities: there's no bureaucracy here, and we're still early in building a world-class customer success team. You'll have a crucial role to play, and fresh ideas, feedback, and experimentation are always encouraged because we double down on wins and quickly pivot when ideas don't work out. You'll work alongside our six-person customer success team and report directly to me. I'll provide the support, coaching, tools, and data to do the best work of your career here, plus the variable comp to get well rewarded when you deliver results. I'm looking for someone who wants to be technical, strategic, and commercial, all in one. Technical as in you enjoy mastering the product and finding the best solutions for our customers. Strategic as in you deeply understand your customers' pain points and always have a plan to solve them. Commercial as in you have pricing awareness and understand the retention and expansion risks and opportunities in your book.   SOME THINGS YOU'LL DO - Lead onboarding and implementation end to end: kickoff, ATS integration, configuration, training, and launch. - Get customers to their first measurable outcome fast, then build the next workflows, AI agents, and automations that grow their results. - Stay on after launch as their single point of contact and trusted advisor, with a proactive cadence of prepared calls, clear agendas, and mutual success plans through renewal and expansion. - Juggle multiple customers and projects at once, and prioritize based on impact. - Pick up the phone. Reach out proactively, ask the question instead of guessing, and get ahead of problems before they turn into escalations. - Own your gross and net revenue retention, and get rewarded for beating targets. - Tie usage to business outcomes, and report value back in the metrics customers actually care about. - Spot expansion signals and hand warm leads to sales when usage outgrows the contract. - Turn wins into case studies, references, and testimonials that help sales win the next customer. - Tell customers the truth, steering them away from work that won't move their business and toward the work that will. - Advocate for the customer. Feed what you hear to product, sales, and engineering so we build the right things. - Experiment and iterate. If you have an idea to do something better, do it and document what you learn.   OUR CUSTOMER SUCCESS VALUES This is a high-performance environment, and I'll coach and support you through it. You'll be challenged, coached, and you'll always know where you stand. CS is a team sport, so it's okay to ask for help, experiment, fail, and pivot. A few things that are true here: - Everyone is a builder. Our team builds in the product without engineering, and the best product ideas come from you, the person closest to the customer. We use AI to move fast, but we own our work, verify every fact, and don't ship slop. - We lead with expertise, not order-taking. We get curious about the why behind every request, and we say no when no is the right answer. - We work like owners, not clock-watchers. We care about outcomes, not hours. We take initiative, pick up the phone, and work obsessively on the problem in front of us. - CS is a revenue engine, not a cost center. We treat it as the growth engine of the company and pay for results.   WHAT WE'RE LOOKING FOR - Communication above all. This is the number one predictor of success in this role. You overcommunicate by default with customers, your team, and me. You're clear in writing and on calls, you set expectations, and you never leave people guessing. - Fast and proactive. You process information quickly, ask for what you need instead of waiting, and show up to every call prepared. - Curious, coachable, and low-ego. You're a fast learner who wants feedback, digs into the why behind every request, and gets better quickly. - Comfortable getting technical. You don't need to code, but you're the kind of person who enjoys taking a tool apart, figuring out how it works, and building something useful with it. - Strategic and commercial. You see usage and growth, not just tickets, and you're comfortable owning a number and an upgrade conversation. - Opinionated about customer experience. Good strategic advice needs well-formed views, so have them. - Self-directed. You take initiative, stay organized without being told, and run your own book without anyone managing your calendar. Calm under pressure. - 2-5 years in implementation, onboarding, or professional services at a technical SaaS product. If your path is unconventional and you can explain how it'll help you succeed in this role, I welcome you to apply. - Bonus points for experience in the staffing industry or with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn. - Based in Latin America or the US, with fluent written and spoken English, and able to work Eastern hours (we start at 8am ET).   YOU'LL THRIVE HERE IF... - You're technical and love to build. - You're entrepreneurial. You treat your accounts like your own business and get energy from building from scratch. - You're a consultative problem solver. You dig into the why behind what a customer asks and recommend the right solution, even when it's not the one they came in asking for. - This sounds like fun to you: a customer wants to launch a complex, time-sensitive campaign across calls and texts, isn't sure how to structure it, and their team is stretched thin. You roll up your sleeves, map their goal to the product, and build it with them. - You thrive in a fast, evolving startup and you're excited to help build a customer success program from the ground up.   ABOUT WHIPPY Whippy is a communication, automation, and AI agent platform. You reach customers across calls, texts, and email, at scale through personalized blasts and automated drips, with every message landing in one shared inbox. Replies get auto-assigned to a teammate, picked up by an AI agent, or carried forward by an automation. Once a conversation wraps, Whippy pushes the data you care about back into your systems in the exact format you need. It's true two-way dialogue on every channel that cuts the repetitive work and frees teams to focus on the human work that drives revenue, without adding headcount. We're industry agnostic, with our biggest wins so far in staffing, healthcare, and other in-person businesses going through digital transformations. We're bootstrapped, profitable, and growing fast, with over 1,000 businesses using Whippy worldwide. In staffing alone, we've helped firms cut screening costs by 95% and save over a million dollars a year. Whippy was founded in 2021 by CEO David Daneshgar and CTO Jack Kennedy. Jack is an engineering machine and a marathon runner. David started BloomNation in 2011 after winning $27,205 in a poker tournament, grew it into a platform generating billions in sales for florists, then left to build something bigger with Jack.   Location This is a remote role open to candidates based anywhere in Latin America or the US. Our workday starts at 8am ET, so you'll need to work Eastern hours.   Compensation Competitive compensation based on experience, including monthly performance bonuses and more.   Hiring Process 1. A 30-minute call with me to get to know each other better. 2. You'll receive a take-home assignment that assesses your technical and strategic skills, and you'll present it to me on a one-hour call. This is your chance to showcase your skills. 3. A 30-minute call with our CEO, David.