Location: San Francisco, CA
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs.
WHAT YOU'LL DO:
- Drive partner activation through onboarding, enablement, certification, governance, and operational support programs that help product, strategic, and channel partners become productive quickly.
- Build and continuously improve the systems, playbooks, processes, and partner-facing resources that enable Sierra’s partnership ecosystem to scale, including onboarding guides, enablement content, FAQs, and operational documentation.
- Coordinate cross-functional execution across Product, Engineering, Sales, Solutions Engineering, Customer Success, Marketing, Legal, GTM Operations, and Partnerships to support product launches, technology integrations, joint GTM programs, co-sell motions, and strategic initiatives.
- Plan and execute ongoing partner engagement and governance, including enablement sessions, webinars, QBRs, executive business reviews, newsletters, office hours, partner events, and ongoing partnership management.
- Build reporting and use data to improve partnership health, tracking partner activation, engagement, pipeline contribution, partner-influenced revenue, and overall performance while identifying friction and continuously improving how Sierra launches, activates, and scales partnerships.
WHAT YOU'LL BRING:
- 6+ years of experience in partnership management, partner programs, partner success, ecosystem operations, program management, or a related function within an enterprise SaaS company.
- Experience launching, activating, and scaling strategic partnerships, including partner onboarding, enablement, certification, joint GTM execution, technology launches, and ongoing partner success.
- Strong cross-functional operator with experience influencing Product, Engineering, GTM, Customer Success, Marketing, Legal, and external partners without direct authority, and exceptional organizational, communication, analytical, and project management skills.
- Comfortable with APIs, integrations, and technical product concepts, with the ability to collaborate closely with technical teams without needing to be an engineer.
- Fluent with modern AI tools and workflows, actively using AI to improve your work and understanding how AI is changing enterprise software, customer engagement, and partnership models; thrives in ambiguity and enjoys turning strategy into repeatable execution.
EVEN BETTER...
- Experience supporting and scaling strategic partnership programs across product and technology partnerships, cloud ecosystems, systems integrators, strategic alliances, or channel networks, ideally in a high-growth global environment.
- Experience working across enterprise software ecosystems and partners such as AWS, Google Cloud, Microsoft, Salesforce, ServiceNow, Stripe, Twilio, Snowflake, Databricks, or large global systems integrators, with familiarity across PRM, CRM, partner enablement, learning management, and collaboration platforms.
- Technical and AI ecosystem experience, including AI platforms, developer tools, or enterprise software, with prior software development, solutions engineering, or technical implementation experience a plus.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits
- Lunch, as well as delicious snacks and coffee to keep you energized when working onsite
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description.
Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy.
We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.
Location: Ostrava, Czechia
D-ploy
is an
IT
and
Engineering Solutions company
with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.
We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the
IT
community, we optimize our customer‘s
IT
productivity and contribute to the organization’s success and value.
We are seeking an
IT Service Administrator
to support
IT
operations for one of our Swiss clients. This role combines service request management with dispatching responsibilities for hardware appointments, refresh cycles, and workflow coordination. You will manage several queues, communicate with users and technicians, and ensure high-quality service delivery across several Swiss sites. We are focused on creating value where
IT
counts, join us!
Responsibilities:
Service Request & Queue Management
Manage daily RITM and incident tickets in ServiceNow.
Operate the dispatching queues: IMAC, Deployment, Incidents.
Process catalogue tasks (CTSK), assign work, and follow workflow steps.
Schedule appointments for new hires, hardware refreshes, and hardware returns.
Coordinate technician availability via booking and site-specific calendars.
Follow different procedures depending on user location.
Use predefined shortcuts, templates, and Excel workflows to manage reminders and communications.
Communicate with users via email, Teams, and calls to resolve issues or guide them through processes.
Hardware & Asset Coordination
Manage hardware returns, refresh cycles, and device handovers.
Check user and device information using ServiceNow, ISS, CMT, Tachyon.
Support device troubleshooting and initial incident investigation.
Assist external workforce hardware validation and requests.
Onboarding & Offboarding Support
Prepare hardware and access for new hires.
Validate employee or external worker information with HR and hiring agencies.
Ensure complete offboarding and return of company assets.
Request approvals from managers or specialist teams where necessary.
Requirements
English, professional working proficiency
German, or any other language, is an advantage
Experience in IT service delivery, dispatch coordination, or ServiceNow operations.
Strong customer service and communication abilities.
High organisational skills and ability to manage multiple tasks.
Experience with ServiceNow, device management tools (CMT/Tachyon), or similar platforms.
Ability to follow structured workflows and multi-step processes.
Problem-solving mindset and attention to detail.
Proactive and collaborative team player
Strong sense of responsibility and ownership
Ability to adapt to new processes and workload changes
Calm and professional under pressure
Candidates must provide a Criminal Record (not older than 3 months)
Benefits
Broad range of activities, tasks, and projects
Flexible working conditions
Minimum 5 weeks of vacation
Paid sick days
Meal vouchers
Vouchers (B-day voucher, wedding, and new born surprise)
Contributions to wellness programs (multisport card)
Fishing for Friends program – our referral program
Refreshments in the D-ploy office
Further development and professional advancement
Friendly and international working environment
Company-sponsored events
Competitive salary and various benefits
Is
IT
in your DNA?
Location: New Cairo City, Egypt
Location:
Cairo, Egypt (100% On-Premise)
Contract Duration:
4 Months
Employment Type:
Contract
About us:
Where elite tech talent meets world-class opportunities!
At Xenon7, we work with leading enterprises and innovative startups on exciting, cutting-edge projects that leverage the latest technologies across various domains of IT including Data, Web, Infrastructure, AI, and many others. Our expertise in IT solutions development and on-demand resources allows us to partner with clients on transformative initiatives, driving innovation and business growth. Whether it's empowering global organizations or collaborating with trailblazing startups, we are committed to delivering advanced, impactful solutions that meet today’s most complex challenges.
Job Summary:
This hybrid role combines strategic product ownership with deep business systems analysis to join the
Xenon7 Core Team
. In this strategic hybrid role, you will act as a key driver across our internal core initiatives and high-impact client engagements within the Banking & Financial Services practice. You will bridge high-level strategy, business requirements, and technical execution, owning product backlogs, leading requirements discovery, and designing workflows across non-core banking systems, data pipelines, and digital platforms.
A. Product Ownership & Backlog Management
Backlog Leadership:
Own, structure, and prioritize the product backlog for core Xenon7 platform solutions and key delivery practices, balancing feature value, tech debt, and strategic goals.
Story & Requirement Definition:
Author clear, actionable
User Stories
complete with robust
Acceptance Criteria
(BDD/Gherkin) alongside formal BRDs/FRDs when navigating structured SDLC governance.
Agile Execution:
Lead sprint planning, backlog refinement, daily standups, and sprint demos in collaboration with engineering teams, data architects, and QA leads.
Release Approval:
Define acceptance criteria, validate delivered features, and hold sign-off authority for production releases.
B. Business & Systems Analysis
Workflow Automation & Optimization:
Analyze complex operational processes, identify bottlenecks, and architect TO-BE automated solutions using enterprise platforms like
ServiceNow
,
JIRA
, and custom software stack implementations.
Systems & Data Integration:
Conduct gap analysis for enterprise non-core banking platforms (CRM, ECM, HR systems) and define system interface specifications, data flows, and REST API mappings.
Practice Standards:
Establish and champion BA/PO best practices, documentation templates, and requirement-gathering frameworks across the Xenon7 delivery organization.
C. Strategic & Regulatory Alignment
Financial Domain Expertise:
Translate complex banking standards and regulations—such as Central Bank of Egypt (CBE) frameworks,
IFRS 9
,
AML/KYC
, and
Basel
compliance—into actionable product specifications.
Stakeholder Management:
Serve as a subject matter expert and trusted advisor to internal executive leaders and key client counterparts, translating complex business needs into technical solutions.
D. Data Analytics & Quality Assurance
Data Insights:
Utilize
SQL
,
Power BI
, and
Tableau
to profile datasets, validate functionality, and build executive-level delivery and performance dashboards.
UAT Governance:
Define test strategy, coordinate User Acceptance Testing (UAT), review QA test scenarios, and manage defect resolution to guarantee enterprise-grade delivery.
Requirements
Experience:
5
+ years
of experience as a Business Analyst, Product Owner, or hybrid BA/PO within Banking background is a must
Domain Expertise:
Deep knowledge of enterprise systems (
CRM, ECM, HR platforms, ServiceNow
) and financial compliance/regulatory frameworks.
Technical Toolset:
Proficiency in
JIRA
,
Confluence
, and
ServiceNow
.
Strong working knowledge of
Power BI
,
Tableau
, and
SQL
for data analysis.
Solid understanding of REST APIs, microservices architectures, and database design.
Agile Mastery:
Hands-on experience driving product delivery in Scrum, Kanban, and hybrid delivery models.
Languages:
Advanced bilingual communication skills in
Arabic and English
(written and spoken).
Preferred Certifications
Product Ownership:
Professional Scrum Product Owner (PSPO), CSPO, or Agile BA.
Business Analysis:
Certified Business Analysis Professional (CBAP) or PMI-PBA.
Location: Ireland, Dublin
Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
IT Systems Analyst
As an IT Systems Analyst, you will have a central role in maintaining and advancing Microsoft 365 and collaboration technologies throughout the organization. This position suits someone who excels in a dynamic, highly cooperative setting and enjoys managing operational support, enhancing processes, overseeing governance tasks, and coordinating across departments. You will collaborate closely with engineering, operations, security, and business groups to promote scalable, secure, and effective collaboration services across Microsoft Teams, SharePoint, OneDrive, Exchange Online, and Microsoft Entra ID.
The ideal candidate is organized, analytical, adaptable, and driven to deliver outcomes. You manage several priorities while keeping careful attention to detail and follow-through. You work well in Agile settings, attend stand-ups and cross-functional efforts, engage with partners, support operational and governance processes, and assist initiatives from intake through completion. This role fits someone who likes solving problems, improving processes, collaborating, and helping teams function more efficiently at scale.
Responsibilities
Support Microsoft 365 operational initiatives, governance efforts, and platform improvements across Teams, SharePoint, OneDrive, Exchange, and Entra ID.
Analyze ticket trends and recurring issues to find opportunities for process improvement, automation, and operational efficiency.
Maintain and improve runbooks, knowledge articles, process documentation, and operational procedures.
Support identity and access governance activities including RBAC, MFA, PIM, role assignments, and access reviews.
Coordinate intake, tracking, and documentation of Microsoft 365 integration requests and operational workflows.
Gather requirements and coordinate with engineering, security, governance, and support teams to move initiatives through review and implementation processes.
Support high-priority incidents and blocking issues through coordination, communication, tracking, and follow-up activities.
Facilitate meetings, stand-ups, and cross-functional discussions to help maintain alignment and execution across teams.
Develop and sustain project tracking, status updates, reporting, dashboards, and operational communications.
Support testing, rollout coordination, validation activities, and post-implementation follow-up for platform changes and enhancements.
Work within enterprise ITSM processes and platforms such as ServiceNow or Jira Service Management.
Partner with technical teams to support workflow automation and operational improvements using PowerShell, Microsoft Graph, Power Platform, or related technologies.
Assist with adoption, communication, and change management initiatives associated with Microsoft 365 and collaboration technologies.
Maintain strong communication and coordination across technical teams, leadership, vendors, and business collaborators.
Qualifications
3–5+ years providing support for Microsoft 365 technologies in a corporate setting.
Practical experience with Microsoft Teams, SharePoint Online, OneDrive, Exchange Online, and Microsoft Entra ID.
Experience working within enterprise ITSM settings such as ServiceNow or Jira Service Management.
Knowledge of identity and access governance principles including RBAC, MFA, PIM, and Conditional Access.
Strong organizational, communication, documentation, and collaborator coordination skills.
Experience supporting operational processes, governance workflows, or technical initiatives across cross-functional teams.
Strong analytical and problem-solving skills combined with the capacity to handle several priorities at once.
Familiarity with Agile methodologies, Scrum practices, and team coordination workflows.
Experience developing documentation, reports, presentations, and operational communications.
Preferred
Experience providing support for Microsoft 365 governance, platform operations, or tenant modernization initiatives in enterprise environments.
Familiarity with Microsoft Intune, identity governance, and enterprise security guidelines.
Exposure to PowerShell, Power Platform, Microsoft Graph, automation workflows, or reporting solutions.
Experience coordinating integrations, migrations, or operational improvement initiatives.
Exposure to Generative AI technologies such as Microsoft 365 Copilot, ChatGPT Enterprise/OpenAI, Anthropic Claude, Gemini, or similar enterprise AI platforms.
Experience supporting additional SaaS platforms such as Google Workspace, ServiceNow, Salesforce, or others.
Experience supporting large-scale collaboration environments with a focus on operational improvement and governance.
Salary
50,000 - 83,000 Euros
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our Candidate Privacy Notice (where applicable) for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Location: Remote or Mississauga
Workplace: remote
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Position Summary:
The Sr. Director, HR Technology and AI Enablement, delivers PointClickCare's HR technology roadmap and leads the shift to an AI-first, agent-enabled model of HR service delivery. Reporting to the VP Total Rewards, the role executes the platform and AI strategy the pillar sets, redesigns HR workflows and AI-human handoffs ahead of the SAP SuccessFactors-to-Workday migration, and operationalizes the data governance and responsible-AI controls that make automation safe in a healthcare context. Partnering closely with the Sr. Director, HR COEs, SDO, Procurement and OCIO, the role leads a team through significant platform and ways-of-working change, turning pillar strategy into a working technology capability for PCC.
Key Responsibilities:
HR Technology Roadmap Execution & Platform Sequencing
Co-develop with the Workforce Intelligence and HR Technology Leader and execute the multi-year HR technology roadmap Evaluate, select, and sequence platforms and agentic AI across the ecosystem (Workday, Moveworks, ServiceNow Now Assist, Payfactors, Power BI, Qualtrics) against business outcomes
Operating-Model & Workflow Redesign (ahead of Workday configuration)
Partner with the HR COEs and the four-zone workflow classification to redesign HR workflows and AI–human handoffs before Workday is configured, so Zone 1 and Zone 2 automation is built natively pre-go-live rather than retrofitted. This sequencing is the highest-leverage lever for FY27 and prevents PCC from hardcoding today’s inefficiency into the system for years.
Platform Migration, AI Agent & Automation Delivery (SuccessFactors → Workday)
Lead end-to-end delivery of the Workday migration and the deployment of conversational and agentic AI (Moveworks, Now Assist), owning project plans, configuration, testing, cutover, and hypercare. Define which workflows are automated versus human-led, monitor agent performance and quality, and manage vendors and budget. Close partnership & collaboration with Procurement, OCIO & SDO through all phases required. Final budget and contract decisions made with partners and Sr. Director
Data Governance, Privacy & Responsible AI
Build and safeguard the data foundation for AI.": an HR data quality audit ahead of migration, operationalizing the data governance policy that defines what AI systems can access, and Workday as the single source of truth. Advance People Analytics maturity and the skills taxonomy that underpins workforce planning.
Team Leadership, Adoption & Employee Experience
Lead and develop the HR technology team, reskilling it as work shifts from configuration to AI orchestration. Apply product and user-experience thinking, and drive adoption and change management so employees and managers experience HR technology as fast, intuitive, and trusted.
Required Skills & Qualifications:
Bachelor’s degree in Human Resources, Information Systems, Computer Science, Business, or a related field.
10+ years of progressive HR technology / HRIS experience, including 5+ years leading and developing teams, and prior experience operating at a leader level or equivalent scope.
Demonstrated experience leading an enterprise HCM platform implementation or migration (e.g., Workday and/or SAP SuccessFactors).
Experience redesigning HR processes and workflows for automation — mapping current state, eliminating waste, and designing AI–human handoffs ahead of system configuration.
Hands-on experience deploying or operating enterprise AI and automation tools — conversational and agentic AI and AI-enabled service management (e.g., ServiceNow / Now Assist, Moveworks).
Strong AI literacy: a working understanding of large language models, AI agents, prompt design, and responsible/ethical AI, data governance, privacy, and security.
People analytics and data fluency — able to turn HR data into insight and design trusted reporting and dashboards.
Proven project and change management skills, delivering across cross-functional stakeholders and external vendors on time and on budget.
Demonstrated experience owning technology vendor relationships and negotiating contracts at a half million threshold or above
Product- and outcome-oriented mindset — frames technology investments in terms of business and employee-experience outcomes.
Preferred Experience:
Workday certification(s) and/or ServiceNow HR Service Delivery experience.
Experience in a high-growth SaaS or technology company.
Experience establishing AI governance, human-in-the-loop frameworks, or classifying workflows by AI impact.
Experience with integration architecture (APIs, iPaaS) and enterprise HR data governance.
Experience with data privacy and security in a regulated or healthcare environment (e.g., PHI / HIPAA).
Experience leading and developing a technical HR / HRIS team.
Familiarity with UX and service-design methods applied to employee-facing technology.
Relevant certifications (PMP, Prosci / change management, HRIP, CHRP / SHRM).
#LI-TW1
#LI-Remote
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $163,000 - $181,000 + bonus + equity + benefits, non-overtime eligible. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
Location: Brazil
Why Join Exadel
We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks.
From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next.
What powers it all? Our people are ambitious, collaborative, and constantly evolving.
What You’ll Do
Embed within client environments, working onsite with the people performing the work and the executives sponsoring it.
Lead discovery sessions to understand the client’s business, systems, data, operating model, and underlying challenges.
Translate ambiguous business problems into prioritized and quantified opportunity maps, supported by clear baselines and accountable client owners.
Identify which opportunities are genuinely worth pursuing and advise against initiatives that do not provide sufficient business value.
Build trust in the client’s data and deliver working, data-grounded prototypes within the first weeks of an engagement.
Design, develop, debug, and deploy production-grade AI agents, integrations, data pipelines, and applications within client systems.
Remain hands-on in the code whenever technical progress or delivery outcomes depend on it.
Define evaluation frameworks, quality thresholds, regression gates, and monitoring strategies for AI and agentic systems.
Monitor model and data drift and design effective human-in-the-loop controls for high-impact workflows.
Scope, sequence, and coordinate delivery across engineers, architects, and specialist contributors.
Make explicit trade-offs between scope, delivery speed, quality, and business value.
Orchestrate Exadel Colleague to accelerate delivery and scale successful implementation patterns.
Convert successful deployments into reusable reference architectures, agent templates, integration blueprints, evaluation frameworks, and delivery playbooks.
Produce clear technical documentation, operational runbooks, and knowledge-transfer materials.
Train client teams to independently operate, maintain, and extend delivered solutions.
For Senior FDEs, independently lead executive discovery, direct pod execution, and take full accountability for engagement outcomes.
For Senior FDEs, mentor other Forward Deployed Engineers and ensure reusable delivery patterns are incorporated into Exadel Colleague.
What You Bring
Mid-level hands-on technical experience, including client-facing capacity.
For the Senior Forward Deployed Engineer level, senior-level experience, including technical delivery leadership across multidisciplinary teams or pods.
A demonstrated record of delivering production software used by real users and business teams.
Practical experience designing, deploying, and debugging LLM-backed or agentic systems in production.
Advanced proficiency in Python, along with experience using TypeScript or JavaScript and SQL.
Strong knowledge of prompt and context engineering, agent architecture, tool and function calling, and retrieval-augmented generation.
Experience with Model Context Protocol servers, sub-agents, skills, and agent development frameworks such as the OpenAI Agents SDK or Claude SDKs.
Experience designing evaluation harnesses, quality thresholds, regression gates, drift monitoring, and observability for non-deterministic systems.
Understanding of human-in-the-loop control design and where human review should remain within automated workflows.
Experience with data modeling, domain ontologies, ETL or ELT pipelines, relational databases, vector stores, and embedding pipelines.
Experience building and deploying solutions on AWS, Azure, or GCP.
Familiarity with Docker, Kubernetes, CI/CD, infrastructure as code, serverless architectures, and enterprise deployment patterns.
Experience integrating with REST or GraphQL APIs, webhooks, event-streaming platforms, identity systems, and SSO.
High agency and sound judgment when working through ambiguity, incomplete information, and evolving client requirements.
Demonstrated ability to become credible and productive quickly within unfamiliar industries and business domains.
A habit of clarifying the problem, identifying constraints, and explicitly stating assumptions before developing a solution.
The ability to communicate effectively with both executive and technical audiences.
Strong technical writing skills, with the ability to explain complex concepts clearly and precisely.
Commercial judgment and the ability to connect technical decisions to measurable business value.
Strong analytical and mathematical rigor when working with incomplete, inconsistent, or unstructured data.
Fluent English communication skills.
Willingness to travel approximately 25–50% and work onsite in client environments.
Nice to have
A university degree is preferred but not required. Demonstrated evidence of successfully delivered work will be valued ahead of formal qualifications.
Java, C#, or C++ within legacy enterprise environments.
Node.js, React, or Next.js for client-facing applications.
Fine-tuning fundamentals and multi-agent orchestration.
TDD or BDD practices.
Large-scale data processing platforms such as Spark, Databricks, or Snowflake.
PostgreSQL, MySQL, or comparable relational databases.
On-premises, sovereign, or restricted-cloud deployment models.
Enterprise systems such as Jira, Azure DevOps, ServiceNow, Salesforce, or SAP.
GitHub or GitLab-based delivery workflows.
English level
Fluent
Legal & Hiring Information
Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more
Reasonable accommodations are available to enable individuals with disabilities to perform essential functions
Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs
Compensation details are shared with candidates at the early stage of the recruitment process.
The offer is not binding until a signed contract is in place.
This position supports US-based operations; however, contracting will be executed locally in Brazil as a [PJ / CLT] engagement. Compensation is set and paid strictly in Reais (BRL).
Your Benefits at Exadel
Exadel benefits vary by location and contract type. Your recruiter will fill you in on the details.
International projects
In-office, hybrid, or remote flexibility
Medical healthcare
Recognition program
Ongoing learning & reimbursement
Well-being program
Team events & local benefits
Sports compensation
Referral bonuses
Top-tier equipment provision
Exadel Culture
We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.
Location: Hyderabad, India
Location:
Hyderabad, India (Hybrid)
Employment Type:
Contract based
About us:
Where elite tech talent meets world-class opportunities!
At Xenon7, we work with leading enterprises and innovative startups on exciting, cutting-edge projects that leverage the latest technologies across various domains of IT including Data, Web, Infrastructure, AI, and many others. Our expertise in IT solutions development and on-demand resources allows us to partner with clients on transformative initiatives, driving innovation and business growth. Whether it's empowering global organizations or collaborating with trailblazing startups, we are committed to delivering advanced, impactful solutions that meet today’s most complex challenges.
Job Summary:
This hybrid role combines strategic product ownership with deep business systems analysis to join the
Xenon7 Core Team
. In this strategic hybrid role, you will act as a key driver across our internal core initiatives and high-impact client engagements within the Media and Pharma Tech practice. You will bridge high-level strategy, business requirements, and technical execution, owning product backlogs, leading requirements discovery, and designing workflows across non-core banking systems, data pipelines, and digital platforms.
A. Product Ownership & Backlog Management
Backlog Leadership:
Own, structure, and prioritize the product backlog for core Xenon7 platform solutions and key delivery practices, balancing feature value, tech debt, and strategic goals.
Story & Requirement Definition:
Author clear, actionable
User Stories
complete with robust
Acceptance Criteria
(BDD/Gherkin) alongside formal BRDs/FRDs when navigating structured SDLC governance.
Agile Execution:
Lead sprint planning, backlog refinement, daily standups, and sprint demos in collaboration with engineering teams, data architects, and QA leads.
Release Approval:
Define acceptance criteria, validate delivered features, and hold sign-off authority for production releases.
B. Business & Systems Analysis
Workflow Automation & Optimization:
Analyze complex operational processes, identify bottlenecks, and architect TO-BE automated solutions using enterprise platforms like
ServiceNow
,
JIRA
, and custom software stack implementations.
Systems & Data Integration:
Conduct gap analysis for enterprise non-core banking platforms (CRM, ECM, HR systems) and define system interface specifications, data flows, and REST API mappings.
Practice Standards:
Establish and champion BA/PO best practices, documentation templates, and requirement-gathering frameworks across the Xenon7 delivery organization.
C. Strategic & Regulatory Alignment
Financial Domain Expertise:
Translate complex banking standards and regulations—such as Central Bank of Egypt (CBE) frameworks,
IFRS 9
,
AML/KYC
, and
Basel
compliance—into actionable product specifications.
Stakeholder Management:
Serve as a subject matter expert and trusted advisor to internal executive leaders and key client counterparts, translating complex business needs into technical solutions.
D. Data Analytics & Quality Assurance
Data Insights:
Utilize
SQL
,
Power BI
, and
Tableau
to profile datasets, validate functionality, and build executive-level delivery and performance dashboards.
UAT Governance:
Define test strategy, coordinate User Acceptance Testing (UAT), review QA test scenarios, and manage defect resolution to guarantee enterprise-grade delivery.
Requirements
Experience:
5
+ years
of experience as a Business Analyst, Product Owner, or hybrid BA/PO
Domain Expertise:
Deep knowledge of enterprise systems (
CRM, ECM, HR platforms, ServiceNow
) and pharma/ media platforms
Technical Toolset:
Proficiency in
JIRA
,
Confluence
, and
ServiceNow
.
Strong working knowledge of
Power BI
,
Tableau
, and
SQL
for data analysis.
Solid understanding of REST APIs, microservices architectures, and database design.
Agile Mastery:
Hands-on experience driving product delivery in Scrum, Kanban, and hybrid delivery models.
Languages:
Advanced communication skills in
English
(written and spoken).
Preferred Certifications
Product Ownership:
Professional Scrum Product Owner (PSPO), CSPO, or Agile BA.
Business Analysis:
Certified Business Analysis Professional (CBAP) or PMI-PBA.
Location: United States, San Diego, CA
Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
As a member of the Production Operations Engineering team within the platform technology group, you will help keep key user experiences on the platform available, resilient and high performing across time zones and critical business periods, while continually enabling our service teams to deliver new and exciting products and technical features. The team is trusted to respond when production services need support, including through rotational on-call, incident response and urgent operational escalations. You will be empowered to define and lead technical initiatives, helping identify and proactively drive improvements in process, technology and production operations supporting millions of users.
This Staff individual contributor role carries broad technical ownership: a recognized expert and hands-on system architect whose decisions shape reliable production services across multiple partner teams. The ideal candidate brings deep full-stack engineering and production experience, strong automation instincts, cloud/container operations expertise, incident leadership, and curiosity for using AI-assisted workflows to improve operational quality, release confidence and delivery speed.
Responsibilities:
Lead application operations and production support for internal and public-facing services in AWS and container environments, with focus on availability, resiliency, scalability, performance and security.
Define and evolve production operations architecture, readiness standards and reusable patterns for services/features, including automation, monitoring, runbooks, rollback plans and operational acceptance criteria.
Architect and scale tools, scripts and automation frameworks across API/service telemetry, release validation and operational readiness to reduce toil and improve incident response.
Establish CI/CD operational gates, production validation practices and governance mechanisms that improve release confidence, scalability and engineering velocity.
Advance observability, event correlation and operational metrics using service health signals, automation health, release risk indicators, dashboards and alerts that reduce MTTD and MTTR.
Partner with SRE, data services, CI/CD, service engineering, platform hosting, product and business teams to shift reliability left and improve shared ownership of production quality.
Lead performance, capacity, infrastructure modernization and cost optimization for services using AWS, Kubernetes, EKS/UKS, autoscaling and related cloud patterns.
Use AI-assisted and agentic tools, such as Codex, Claude, Cursor or similar, to accelerate development, operational automation and production-signal analysis.
Provide rotational on-call support and improve incident workflows using Slack, JIRA, ServiceNow, BigPanda and related escalation systems; lead RCA and systemic fixes for recurring production issues.
Key Qualifications:
Staff-level hands-on engineer equally comfortable with software development, systems engineering, production operations and service architecture.
System Architect and full-stack engineer who connects customer experience, application behavior, APIs, data flows, infrastructure and operational controls into resilient designs.
Proven ability to define operational standards, quality gates, reusable frameworks and governance practices across teams.
Independent technical leader who influences cross-functional partners, mentors engineers and drives adoption of scalable practices.
Strong systems-thinking and troubleshooting depth across runtime, cloud, Kubernetes/EKS/UKS, network, observability, release and incident layers.
Required Skills:
Distributed service architecture and operations, Unix/Linux systems internals, networking, TCP/IP, HTTP/HTTPS, DNS, load balancing and API troubleshooting.
AWS service operations, including ALB, Route 53, API Gateway, Lambda, RDS, DynamoDB, ElastiCache and Java/API services.
Containers and orchestration, including Docker, Kubernetes, EKS/UKS and Fargate.
Automation and software development in Python, Go or Java; source control and configuration management using GitHub/Git, Ansible, Chef or similar.
Infrastructure as Code and CI/CD using Terraform, CloudFormation, Jenkins, Spinnaker or comparable tooling.
Observability, incident management and collaboration tooling such as Datadog, CloudWatch, Splunk, Grafana, BigPanda, Slack, JIRA and ServiceNow.
Strong communication skills with the ability to adjust messaging by audience, translate complex technical issues for cross-functional business partners, and articulate both technical detail and customer/business impact.
Data reporting, analytics or operational data platforms such as SQL, MySQL, Oracle, Snowflake or big data systems.
AI-assisted development or agentic engineering workflow experience using tools such as Codex, Claude, Cursor or similar.
Experience:
BS degree or equivalent in Computer Science, Software Engineering or related technical area.
10+ years operating and supporting services in production environments at scale.
5+ years AWS Cloud experience deploying, tuning and operating Java/API services.
Hands-on incident management experience, including on-call, incident coordination, stakeholder communications, RCA and corrective-action tracking.
Payment processing, commerce, entitlement, wallet, fraud or financial systems experience is a plus.
At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.
Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.
In addition, this role
is eligible
for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products.
This role also may be eligible for a bonus package.
Click
here
to learn more.
The estimated base pay range for this role is listed below.
$199,400
—
$299,200 USD
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our Candidate Privacy Notice (where applicable) for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Location: Poland
Company Background
Our client is a leading global data center provider delivering hyperscale and edge infrastructure solutions across the Americas, EMEA, and Asia-Pacific. With 80+ data centers in 20+ countries, they partner with industry leaders such as Google, Oracle, NVIDIA, and Microsoft Azure to power the world’s digital infrastructure. Recognized as a USA TODAY Top Workplace for four consecutive years, the company continues to expand its global footprint and customer ecosystem.
Project Description
The project focuses on developing and maintaining an enterprise integration layer that connects the client’s operational platforms, cloud services, and corporate applications across a complex business environment. The specialist will help enable secure, reliable, and scalable communication between in-house and SaaS systems, supporting the automation and consistent flow of business data across the organization.
Technologies
MuleSoft / Azure Integration Services / UiPath / Workato
REST, SOAP APIs
Python, PowerShell, Bash
ETL
Event-driven architectures
Azure Service Bus / AWS SQS / Kafka
What You'll Do
Build, test, deploy, and support integrations across enterprise systems, including ERP, HRIS, FinOps, ITSM, and in-house operational platforms;
Design and implement scalable and secure data flows using MuleSoft, REST/SOAP APIs, event-driven patterns, ETL pipelines, and middleware platforms;
Establish integration standards, reusable patterns, and governance practices to reduce point-to-point integrations and technical debt;
Collaborate with HR, Finance, IT, cloud, and infrastructure teams to translate business requirements into technical integration solutions;
Develop automation scripts and pipelines using Python, PowerShell, and Bash to streamline data transfers, system events, and operational workflows;
Build and maintain CI/CD pipelines for reliable, testable, and auditable integration deployments;
Implement monitoring, alerting, and observability for integration pipelines, troubleshoot data flow issues, and maintain technical documentation;
Connect master data management and FinOps data flows with enterprise applications while supporting data accuracy, latency, and governance requirements;
Support routine administration of enterprise systems, including user access updates and maintenance of system records;
Contribute to preparing enterprise data for future AI/ML use cases;
Job Requirements
7+ years of experience in enterprise integration engineering, systems architecture, or a related technical role, with progressively increasing scope;
Solid experience with iPaaS or middleware platforms, such as MuleSoft, Azure Integration Services, UiPath, or Workato; MuleSoft experience is preferred;
Hands-on experience designing and implementing REST and SOAP API integrations across heterogeneous enterprise systems;
Experience integrating ERP, HRIS, ITSM, and/or FinOps platforms in a multi-cloud environment;
Proficiency in scripting and automation using Python, PowerShell, and/or Bash;
Working knowledge of ETL patterns, event-driven architectures, and message queue systems;
Strong understanding of data security, access control, and zero-trust integration principles;
Ability to translate ambiguous business requirements into concrete and well-documented technical designs;
Experience collaborating across engineering, infrastructure, and business stakeholder groups;
Nice To Have
Experience working in data center, critical facilities, or industrial/OT environments, or the ability to rapidly learn domain-specific operational systems;
Hands-on experience with FinOps tooling, such as Apptio or Azure Cost Management, and cost data pipelines;
Experience administering enterprise back-office business systems, such as NetSuite, Coupa, Rippling, BlackLine, or Ironclad;
Experience integrating Rippling, ADP, or comparable HRIS platforms with downstream financial and operational systems;
Familiarity with ServiceNow or comparable ITSM platforms and their integration capabilities;
Experience using AI-powered agentic coding tools and IaC technologies, such as Terraform or Bicep;
Exposure to AI/ML pipeline architectures and data preparation workflows for intelligent operations;
Experience with Agile and DevOps practices at scale;
What Do We Offer
The global benefits package includes:
Technical and non-technical training for professional and personal growth;
Internal conferences and meetups to learn from industry experts;
Support and mentorship from an experienced employee to help you professional grow and development;
Health insurance;
Sports activities to promote a healthy lifestyle;
Flexible work options, including remote and hybrid opportunities;
Referral program for bringing in new talent;
Work anniversary program and additional vacation days.
Location: Salt Lake City, Utah, United States
About the Role
iCapital is seeking a Cyber Case Manager to join the Global Information Security team within Cyber Security Operations. As the Security Operations Center (SOC) continues to grow, dedicated ownership of the case lifecycle has become essential to ensuring incidents and investigations are consistently tracked and driven to closure. The Cyber Case Manager serves as the single point of accountability for that lifecycle – from intake through resolution – ensuring every case is owned, prioritized, progressing, and documented. This individual-contributor will report to the Security Operations leader.
Responsibilities
Own the end-to-end lifecycle of security cases including intake, ownership assignment, progress tracking, and driving cases to resolution and closure.
Serve as the single point of accountability for case status across the SOC, maintaining an accurate, prioritized, real-time view of all open incidents and investigations.
Exercise authority to assign, reprioritize, and escalate cases across SOC Analysts, Threat Detection Engineering, and Incident Response to keep work moving and eliminate stalled cases.
Enforce case-handling SLAs and quality standards; proactively identify aging, blocked, or at-risk cases and escalate to the Security Operations Leader.
Coordinate cross-functional workstreams spanning incident response, DFIR, insider-threat cases, vulnerability-remediation tracking, audit and GRC findings, and eDiscovery and legal-hold requests.
Manage case documentation and evidence integrity – ensuring timelines, actions, decisions, and artifacts are captured consistently and remain audit-ready.
Integrate case workflows with SIEM/SOAR so alerts, enrichment, and automated actions flow into and out of the case record without manual re-keying.
Produce case metrics and leadership reporting, including MTTD, MTTR, backlog, aging, closure rates, and SLA adherence
for SOC leadership and stakeholders.
Build and continuously improve case-management processes, intake criteria, and runbooks to increase throughput and reduce manager overhead.
Facilitate case reviews, shift and regional handoffs, and post-incident lessons-learned, ensuring action items are tracked to completion.
Leverage the SOC’s SIEM and SOAR platforms, with Jira and Confluence as the system of record.
Collaborate with Legal, Compliance, Human Resources, SOC Analysts, Security Engineering, Cloud Security, Incident Response, and business stakeholders to support sensitive investigations, maintain confidentiality and chain of custody, and strengthen iCapital’s overall cyber resiliency.
Participate in incident-driven after-hours coordination as needed to keep high-priority cases moving.
Qualifications
3–6 years of experience in cyber security operations, incident response, or security case and program management
Bachelor’s degree in information security, computer science, or information technology is preferred
Experience in a regulated industry; financial services or fintech is preferred
Hands-on experience managing incident or case queues in a SOC or incident response environment
Working knowledge of SIEM and SOAR platforms and how alerts and cases flow through them
Proficiency with Jira and Confluence for workflow management, tracking, and documentation
Strong understanding of the incident response lifecycle and frameworks such as NIST and MITRE ATT&CK
Demonstrated ability to coordinate across teams and drive work to closure through influence and follow-through, without direct reporting authority over those teams
Familiar with handling sensitive investigations, evidence handling, and chain-of-custody principles
Exceptional organization, prioritization, and attention to detail while managing many concurrent cases
Excellent written and verbal communication skills, with the ability to report status clearly to both technical and executive audiences
Relevant certifications (i.e. GCIH, GCFE, PMP, ITIL, or Splunk and SOAR) are preferred
Experience with dedicated case-management or SOAR platforms (i.e. ServiceNow SIR, TheHive, Splunk SOAR and Phantom)
Exposure to insider-threat, DFIR, eDiscovery, legal-hold, or GRC and audit workflows
Familiar with cloud environments, AWS is preferred and knowledge of Agile frameworks is preferred
Benefits
The base salary range for this role is $100,000 to $130,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).
We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.
For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us
Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer:
https://www.icapitalnetwork.com/about-us/recognition/
iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Задачи:
— Управление средними и крупными проектами по внедрению технологий и усилению защиты от начала до завершения
— Быть единой точкой ответственности за координацию между кросс-функциональными командами, клиентами и поставщиками на протяжении всего жизненного цикла проекта
— Использовать ServiceNow и другие инструменты управления проектами для создания и поддержки артефактов проекта, дашбордов и отчетов (например, устав проекта, план коммуникаций, журнал рисков и проблем)
— Планировать и проводить внутренние и клиентские встречи
— Решать вопросы и зависимости между несколькими рабочими потоками
— Обеспечивать выполнение проекта и контролировать соблюдение сроков ключевых этапов
— Четко выявлять зависимости, риски или блокирующие факторы и соответствующим образом сообщать или эскалировать их
— Учитывать требования GDPR и другие зависимости, связанные с соблюдением нормативных требований, вовлекая соответствующих юридических и комплаенс-специалистов при необходимости
— Контролировать риски, сроки, бюджет и качество для обеспечения удовлетворенности клиента
— Вносить предложения по улучшению процессов и решениям для внутреннего сотрудничества PMO
Требования:
— Опыт работы от 3 до 8 лет в роли менеджера проектов, ведущего технологические проекты
— Успешный опыт коммуникации и руководства заинтересованными сторонами проекта
— Знания технических аспектов безопасности и концепций восстановления после сбоев
— Опыт работы с инструментами управления проектами, такими как ServiceNow, Excel и PowerPoint
— Высшее образование в области ИТ, управления проектами, бизнеса или смежных дисциплин
— Предпочтительно наличие сертификата CISSP
— Предпочтительно наличие сертификатов PMP и/или Agile
Условия:
— Удаленная работа из Великобритании
— Полная занятость
Location: London, United Kingdom
About Workato
Workato is the leading Control and Execution Platform for Enterprise AI — the neutral platform enterprises trust to put AI to work across their business. Workato unifies data, applications, and processes into a single platform so AI can reliably orchestrate business processes in production at enterprise scale. Built on more than a decade of running mission-critical processes for over half the Fortune 500 — including Nasdaq, Amazon, Cisco, Vodafone, Atlassian, and Lucid Motors — Workato turns over 14,000 enterprise systems AI needs to act on into one governed execution layer. For more information, visit
workato.com
.
Why join us?
Ultimately, Workato believes in fostering a
flexible, trust-oriented culture that empowers everyone to take full ownership of their roles
. We are driven by
innovation
and looking for
team players
who want to actively build our company.
But, we also believe in
balancing productivity with self-care
. That’s why we offer all of our employees a vibrant and dynamic work environment
along with a multitude of benefits
they can enjoy inside and outside of their work lives.
If this sounds right up your alley, please submit an application. We look forward to getting to know you!
Also, feel free to check out why:
Business Insider
named us an “enterprise startup to bet your career on”
Forbes’ Cloud 100
recognized us as one of the top 100 private cloud companies in the world
Deloitte Tech Fast 500
ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
Quartz
ranked us the #1 best company for remote workers
Responsibilities
We are seeking a visionary
Regional Chief Strategic Architect
to serve as Workato's technical authority and strategic advisor to our most critical prospects, customers, and the broader market within their assigned region. The Chief Strategic Architect operates at the nexus of technical credibility, executive influence, and market thought leadership, acting as the external-facing voice of Workato's innovation and technical vision.
This is not a sales role. It is a strategic, hybrid operator-advisor-influencer position. Chief Strategic Architects act as extensions of the executive team in the field, elevating conversations with senior leaders and positioning Workato as the essential platform for enterprise integration, AI orchestration, and intelligent automation.
This role is accountable for building technical trust across the customer lifecycle - from initial engagement through strategic expansion - while simultaneously shaping how the market understands enterprise integration, AI orchestration, and intelligent automation. The Chief Strategic Architect influences deal outcomes, product direction, and industry perception, ensuring Workato is recognized as the definitive leader in Enterprise Orchestration.
First 90 Days
Learn & Align (Days 0-30)
Deep immersion into Workato's AI vision, product roadmap, and GTM strategy
Shadow at least 10 executive customer conversations
Develop initial point of view for engagement with CIO/CTO/CDO personas
Engage & Formulate (Days 30-60)
Lead first strategic engagements with enterprise accounts
Co-develop executive playbooks with Sales and Product teams
Establish feedback loops with Product and Engineering teams
Influence & Scale (Days 60-90)
Cultivate trusted relationships with C-level executives in 5+ strategic accounts
Co-create first AI-driven integration use cases with customers
Establish thought leadership presence through content and speaking opportunities
Technical Trust & Executive Relationships
Engage directly with C-level executives (CIOs, CTOs, Chief Data Officers, Chief AI Officers) at enterprise accounts to shape integration strategies that solve complex business challenges
Serve as trusted technical advisor throughout the customer lifecycle - from initial engagement through expansion - providing strategic guidance rooted in real-world operator experience
Build lasting peer-to-peer relationships that position you as the go-to expert on enterprise integration, AI orchestration, and automation at scale
Act as technical closer in competitive deals, articulating why Workato's architecture differentiates us from competitors like MuleSoft and Boomi
Influence enterprise architecture decisions and multi-year technology strategies at the executive level
AI, Agentic Automation & Enterprise MCP Strategy
Shape and guide customers' AI and agentic automation journeys, leveraging Workato's AI capabilities and ecosystem
Advise on the design and adoption of agent-based workflows, human-in-the-loop models, and decision automation frameworks
Partner with customer executives to define enterprise MCP (Model Context Protocol) strategies including context management, secure AI orchestration, and governance
Translate emerging AI capabilities into practical, scalable enterprise use cases that drive measurable business outcomes
Position Workato as the integration and orchestration backbone for enterprise AI transformation
Domain Expertise & Thought Leadership
Establish yourself as the recognized authority across iPaaS, API Management (APIM), data orchestration, EDI, and AI/Agentic automation
Lead "Art of the Possible" workshops that fundamentally shift how customers think about enterprise integration and intelligent automation
Represent Workato at industry conferences, customer advisory boards, analyst briefings, and partner events
Create high-impact thought leadership content: blogs, white papers, webinars, reference architectures, and technical videos
Shape industry narratives and best practices that establish Workato as the category leader
Deal Acceleration & Commercial Impact
Accelerate deal velocity through technical validation, competitive differentiation, and executive trust-building
Identify and shape strategic expansion opportunities by uncovering automation, integration, and AI-driven transformation initiatives
Partner with Account Executives and Sales Leadership on account strategy, competitive positioning, and C-level engagement tactics
Articulate compelling ROI narratives and business case frameworks that accelerate buying decisions
Demonstrate measurable impact on win rates, deal size, and sales cycle length in strategic opportunities
Strategic Advisory & Technical Leadership
Lead high-impact customer engagements requiring executive-level judgment, architectural vision, and industry expertise
Guide prospects and customers through Enterprise Orchestration vision and roadmap development
Develop prioritization frameworks for integration, automation, and AI use cases
Lead technology evaluation and vendor selection processes with enterprise customers
Design governance, scalability, and enterprise operating models for automation initiatives
Product Influence & Market Intelligence
Act as the voice of the customer to Product and Engineering teams, channeling field insights into actionable roadmap input
Identify capability gaps, competitive threats, and market opportunities based on executive-level customer conversations
Develop and refine competitive positioning, objection handling, and differentiation strategies
Define reusable patterns, reference architectures, and technical frameworks that accelerate customer success
Influence industry analysts and thought leaders to strengthen Workato's market position
Internal Enablement & Team Development
Educate and enable Sales Engineers, Account Executives, and Customer Success teams on complex technical capabilities and emerging trends
Develop strategic frameworks, competitive positioning, and executive engagement playbooks for enterprise accounts
Mentor technical team members, helping them develop deeper domain expertise and executive engagement skills
Create scalable technical enablement content and programs that amplify your expertise across the field organization
Drive customer reference creation and participation in case studies, speaking opportunities, and advisory boards
Requirements
Qualifications / Experience / Technical Skills
Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent experience)
20+ years of technology transformation experience, including integration, middleware, or API management platforms
15+ years in an Enterprise Architect, CTO, VP Engineering, or similar senior architecture/leadership role
Demonstrated experience advising C-level executives on technology strategy and enterprise transformation
Strong understanding of enterprise security, governance, and operating models
Proven track record of driving platform expansion and value realization in enterprise accounts
Excellent executive communication skills, including board-level presentations and strategic documentation
Ability to operate independently in complex, ambiguous environments and take ownership of outcomes
Travel to client sites up to 50%, with flexibility based on regional needs
Soft Skills / Personal Characteristics
Master's degree in Computer Science, Software Engineering, Business, or related field
Deep knowledge of key enterprise applications: Salesforce, NetSuite, Workday, ServiceNow, SAP, Oracle
Experience with cloud platforms: AWS, Azure, and GCP
Hands-on experience with AI/ML platforms and agentic automation frameworks
Experience in a high-growth startup or scale-up environment
Established personal brand and thought leadership presence in the integration/automation space
Measures of Success
Long-term success for this leader will be measured by their ability to:
Embed Workato at the heart of technology strategy conversations across the region's most influential enterprises
Cultivate sustained engagement with senior technology and engineering leaders ensuring Workato becomes synonymous with Enterprise Orchestration and AI orchestration
Create a robust pipeline of seven-figure opportunities tied to transformation initiatives
Reframe Workato in the minds of decision-makers and analysts as the essential platform for AI-enabled enterprise integration
Leave behind scalable playbooks and repeatable narratives that enable go-to-market teams to engage enterprise audiences with authority and credibility.
Job Req ID: 2646
Location: Riyadh, Saudi Arabia
Muller's Solutions is seeking an experienced Service Delivery Manager to lead and oversee managed IT services across Service Desk, Field Support, and Inventory Management functions. The ideal candidate will ensure high-quality service delivery, drive operational excellence, manage distributed teams, and maintain strong stakeholder relationships while meeting agreed SLAs and KPIs.
Key Responsibilities
Drive SLA and KPI achievement and provide regular service performance reports to senior stakeholders.
Lead and govern Service Desk, Field Support, and Inventory Management teams.
Coordinate managed service delivery across multi-vendor and cross-functional teams.
Manage team scheduling and workforce planning for shift-based operations.
Develop and execute individual development plans for team members.
Ensure effective incident, problem, and escalation management through structured governance.
Identify opportunities to improve service delivery processes and operational efficiency.
Build and maintain strong relationships with internal and external stakeholders.
Communicate effectively with technical teams, business users, and senior management.
Lead operational problem-solving initiatives and drive continuous service improvement.
Requirements
Bachelor's degree in Engineering, Information Technology, Computer Science, or a related field.
ITIL V4 Foundation Certification
(Mandatory).
Proven experience managing
30+ member managed service teams
across multiple locations.
Experience managing
shift-based IT support operations
.
Strong knowledge of
IT Service Management (ITSM)
processes and best practices.
Hands-on experience with
ServiceNow
or similar ITSM platforms.
Expertise supporting endpoint technologies, including:
Laptops and desktops
Mobile devices
Meeting room and collaboration systems
Experience coordinating services across multi-vendor environments.
Strong leadership, people management, and coaching skills.
Excellent stakeholder management and communication skills.
Strong analytical, problem-solving, and decision-making abilities.
Ability to drive operational excellence and continuous improvement initiatives.
Location: Dubai, United Arab Emirates
Job Description
We are seeking experienced
AI Engineers / Agentic AI Developers
to design, develop, and deploy enterprise-grade AI solutions with a focus on
Agentic AI
,
Large Language Models (LLMs)
, and
Retrieval-Augmented Generation (RAG)
. The successful candidate will be responsible for building intelligent AI agents and workflows capable of reasoning, planning, task execution, and orchestration while ensuring all solutions are deployed in an
on-premises environment
using local AI models and tools.
Key Responsibilities
Gather, analyze, and translate business requirements into scalable AI and Agentic AI solutions.
Design, develop, test, deploy, and maintain AI-powered applications and autonomous AI agents.
Build Agentic AI workflows capable of reasoning, planning, task execution, and orchestration.
Develop and integrate Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), and multi-agent architectures.
Integrate AI solutions with enterprise applications, APIs, databases, cloud services, and on-premises systems.
Optimize AI models, prompts, workflows, and application performance.
Ensure AI solutions comply with enterprise security, governance, privacy, and Responsible AI standards.
Prepare technical documentation, deployment guides, operational manuals, and knowledge transfer materials.
Provide technical support, troubleshooting, performance tuning, and continuous improvements.
Design and implement AI solutions using
on-premises infrastructure, local models, and enterprise-approved AI tools
.
Requirements
Bachelor's degree in Computer Science, Artificial Intelligence, Software Engineering, or a related field.
5+ years
of software development experience, including
2+ years
working with AI/Generative AI technologies.
Strong experience with
Python
and AI application development.
Hands-on experience with
Large Language Models (LLMs)
and prompt engineering.
Experience designing and implementing
Retrieval-Augmented Generation (RAG)
solutions.
Experience building
Agentic AI
or multi-agent systems.
Experience integrating AI applications with
REST APIs
, databases, and enterprise applications.
Familiarity with AI orchestration frameworks such as
LangChain, LangGraph, LlamaIndex, CrewAI, AutoGen
, or similar.
Experience working with vector databases such as
Milvus, ChromaDB, FAISS, Pinecone
, or equivalent.
Knowledge of model deployment using
Ollama, vLLM, Hugging Face Transformers, NVIDIA NIM
, or similar on-premises inference platforms.
Experience deploying and managing AI solutions in
on-premises environments
.
Understanding of AI security, governance, privacy, and Responsible AI principles.
Experience with Docker, Kubernetes, Git, and CI/CD pipelines is preferred.
Strong analytical, problem-solving, communication, and documentation skills.
Preferred Skills
Experience with open-source LLMs such as
Llama, Mistral, Qwen, Gemma, or DeepSeek
.
Experience with GPU infrastructure and AI model optimization.
Knowledge of MLOps practices and AI monitoring.
Experience integrating AI solutions with enterprise platforms such as SAP, ServiceNow, Microsoft 365, or other enterprise systems.
Experience working in highly secure or regulated enterprise environments.
This JD is aligned with your requirement that
all AI use cases must run on-premises using local models and on-premises tools
, making it suitable for enterprise or government projects.
Location: San Francisco, CA | New York City, NY
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the Team
Foragers is a new Field Services team within our physical infrastructure organization. We're the boots on the ground for Anthropic's physical infrastructure: the people who get hardware into racks, gear commissioned, and sites handed over. The team is being stood up now, so early hires shape how we operate. This role is the lab-focused counterpart to our traveling field engineers. Instead of covering sites across the country, you own our Bay Area hardware labs from end to end.
About the Role
Your mission is to ensure our hardware labs are functional, useful, and ready to support the growing number of teams and projects that need access to physical hardware. You’d own what shows up, how it’s powered, cooled, cabled, tracked, set up, and made functional. This includes both standard hardware (think typical accelerator setups) and more specialized ones like ensuring our security teams have access to all the right headers and other hardware instrumentation on the machines.
Understanding and anticipating the needs of the various teams that rely on the labs will be another critical part of this role. You’ll be expected to take a lot of ownership and initiative over the lab and what’s in it, including reaching out to partner teams to figure out what they’d need in the future and making sure it’s there before it starts to block them. This will require you to collaborate closely with those partner teams, so a breadth of knowledge around hardware is extremely useful.
You’d be the first dedicated lab manager, so part of this role will include shaping it to scale from our current lab to much larger ones.
What You’ll Do
Run the physical lab across both sites: receiving and staging, rack-and-stack, cabling, power distribution and load planning, cooling, floor layout
Bring up new server and accelerator platforms as they arrive, from crate to a machine someone can SSH into: firmware and BIOS/UEFI setup, out-of-band management, OS install, network provisioning
Own hardware procurement for the lab: work with teams on what's coming, order ahead of need, chase quotes and lead times, keep receiving and inventory in order
Own RMA processes end-to-end for lab hardware: triage, swap, ship, track, close; drive vendor escalations
Build the one-off setups engineers ask for: debug and programming harnesses (JTAG/SWD/UART), remote power switching, console and KVM access, and the occasional improvised fix for hardware running outside the conditions it was designed for
Oversee smarthands and contractor work on-site (electricians, cabling crews, riggers, integrators, OEM field engineers): scope it, dispatch it, validate the quality
Handle physical access, asset auditing, and lifecycle tracking for hardware that is expensive and sometimes pre-release
Write it down: build the playbooks and lightweight tooling (inventory, remote power, console access) so remote teams can use the lab without pinging you for every step
Who You Are
Hands-on experience running a hardware, systems, or datacenter lab, or a similar physical compute environment: rack-and-stack, copper and fiber cabling, power distribution (PDUs, circuits, phase balancing)
Working knowledge of server hardware and its management plane: BMC/IPMI/Redfish, BIOS/UEFI configuration, serial console, PXE/network boot, firmware updates
Enough Linux and networking (VLANs, DHCP, DNS, basic switch config) to take a bare machine to a state a remote engineer can use
Have managed vendors, contractors, quotes, and freight for physical equipment
Comfortable and safe with power tools, bench power supplies, and a wiring or rack elevation diagram
Work independently with minimal supervision , and know when to ask
Bias toward action and comfort with ambiguity: you'd rather move and adjust than wait for perfect information
Communicate clearly and directly, especially when flagging risks or blockers
Strong Candidates May Also Have
Stood up a lab or datacenter room from empty: layout, power and cooling budget, first round of purchasing
Time around high-density accelerator systems (GPU/TPU-class racks), liquid cooling, or pre-release/NPI hardware bring-up
Electronics bench skills: soldering and rework, scope and multimeter, custom cable and debug harnesses, JTAG probes, light fabrication (3D printing, drilling, mounting)
Supported hardware security, firmware, or platform bring-up work
Experience with DCIM or asset-management tooling (NetBox, ServiceNow, etc.)
Bought hard-to-source or specialty hardware and dealt with the compliance and logistics that come with it
Location
This role is based in our San Francisco office (500 Howard St). Travel to nearby lab spaces is required so expect to be in-office more frequently than Anthropic's standard 25% hybrid baseline.
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$320,000
—
$405,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
For roles performing work in California:
We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: London, United Kingdom
About Nebius:
Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.
Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.
Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.
The role
Nebius is seeking a
IT Risk & Controls Manager
to act as an embedded risk partner to our engineering and technology organizations.
You will help scale and strengthen a modern IT SOX and controls framework across Nebius’s custom-built AI cloud platform, infrastructure, corporate technology environment and other systems supporting financial reporting.
This role goes beyond traditional IT audit testing. You will work directly with engineering leaders, system owners, Finance, Internal Controls and external auditors to identify risk, design scalable controls, improve evidence quality, drive remediation and embed compliance into the way our technology organizations operate.
The successful candidate will combine deep IT risk and controls expertise with meaningful in-house technology experience. You must be equally comfortable discussing technical control design with engineers, explaining risk implications to business leaders and aligning audit expectations with external assurance providers.
Your responsibilities will include:
Act as the risk and controls partner for an assigned technology organization or system portfolio, developing a detailed understanding of its architecture, operations, risks and financial-reporting dependencies.
Own and continuously improve the relevant IT risk and control framework, including system scoping, risk assessment, RCM and control-catalogue maintenance, documentation and control ownership.
Lead IT SOX readiness for assigned systems, including walkthrough preparation, evidence-quality review, testing coordination, issue evaluation and remediation oversight.
Partner with engineering, platform, infrastructure, security and corporate IT teams to design and implement scalable controls that address risk while supporting operational efficiency.
Design, assess and enhance ITGCs across areas such as user access, privileged access, segregation of duties, change management, SDLC, system operations, incident management and third-party services.
Assess IT application controls, automated controls and IT-dependent business controls, including the completeness and accuracy of system-generated information used in business-process controls.
Evaluate how business controls depend on systems, integrations, configurations, reports and underlying ITGCs, and work with both business and IT control owners to resolve gaps.
Apply risk and controls thinking to modern engineering practices, including cloud infrastructure, DevOps, CI/CD, repositories, deployment processes, containerized environments and audit logging.
Lead the assessment and remediation of control gaps arising from new systems, major technology transformations, platform changes, integrations and acquisitions.
Review third-party assurance reports and determine the impact of vendor controls and complementary user-entity controls on the Nebius control environment.
Maintain effective working relationships with external auditors and advisers, aligning on audit scope, evidence expectations, testing approaches, reliance opportunities, timelines and issue resolution.
Translate complex technical risks and auditor requirements into practical guidance for engineering and system owners.
Use data analytics, automation, continuous monitoring and AI-assisted tools to improve control coverage, evidence quality and the efficiency of the IT SOX program.
Contribute to the development of IT controls methodology, standards, tooling, training, reporting and the broader Risk Partner operating model.
Provide clear, concise updates on control health, audit readiness, deficiencies and remediation progress to senior technology and Finance stakeholders.
We expect you to have:
A degree in Information Systems, Computer Science, Engineering, Accounting, Finance or a related discipline, or equivalent professional experience.
At least eight years of progressive experience in IT risk, IT controls, IT SOX, technology assurance, IT audit or a closely related area.
Meaningful in-house technology or corporate ownership experience is required.
Big Four or consulting experience is valuable when combined with subsequent in-house responsibility, but an exclusively advisory or external-audit background will not be sufficient.
Experience working in a first-line technology, engineering, systems or IT operations role, or as an embedded in-house risk partner supporting a technology organization.
Hands-on experience in an engineering-led technology, cloud, SaaS, platform or digital-product environment.
Strong practical knowledge of SOX 404, ITGCs, IT application controls, automated controls, COSO and COBIT.
Demonstrated experience with control design, implementation, monitoring, evidence review, audit readiness, issue evaluation and remediation.
Practical understanding of modern technology environments, including cloud infrastructure, IAM, DevOps, CI/CD, SDLC, software repositories, deployment practices, system integrations and container orchestration such as Kubernetes.
Experience connecting business-process controls to supporting systems, automated controls, IPEs/IUCs and underlying IT dependencies.
The ability to communicate effectively with engineers, technical leaders, Finance stakeholders and external auditors.
Strong judgment and the confidence to challenge control owners while developing practical, scalable solutions.
A highly autonomous and hands-on approach, with the ability to operate effectively in an evolving environment with incomplete processes and competing priorities.
Strong written and verbal English.
The ability to work effectively across international time zones and travel when needed to build relationships with key technology and audit stakeholders.
It will be an added bonus if you have:
A professional certification such as CISA, CRISC, CISM, CIA, CPA or an equivalent qualification.
Experience building or materially transforming an IT SOX or technology-controls framework in a listed or pre-IPO technology company.
Experience in AI infrastructure, cloud platforms, large-scale SaaS, fintech, marketplaces or another engineering-intensive environment.
Experience with GRC and audit-management tools such as Workiva, Jira, ServiceNow GRC or similar platforms.
Experience with enterprise SaaS and financial systems such as NetSuite, HR platforms, billing systems, procurement tools or treasury systems.
Experience onboarding acquired companies or newly implemented systems into SOX scope.
Experience with control automation, continuous monitoring, data analytics or AI-assisted assurance.
Exposure to AI governance, AI/ML control environments or controls supporting AI-enabled development and operations.
Benefits & Perks:
Competitive compensation
Career growth and learning opportunities
Flexibility and ownership
Collaborative and innovative culture
Opportunity to work on impactful AI projects
International environment and talented teams
What's it like to work at Nebius:
Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI
Equal Opportunity Statement:
Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.
Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire.
If you need accommodations during the application process, please let us know.
Location: Spain
About Nebius:
Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.
Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.
Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.
The role
Nebius is seeking a
IT Risk & Controls Manager
to act as an embedded risk partner to our engineering and technology organizations.
You will help scale and strengthen a modern IT SOX and controls framework across Nebius’s custom-built AI cloud platform, infrastructure, corporate technology environment and other systems supporting financial reporting.
This role goes beyond traditional IT audit testing. You will work directly with engineering leaders, system owners, Finance, Internal Controls and external auditors to identify risk, design scalable controls, improve evidence quality, drive remediation and embed compliance into the way our technology organizations operate.
The successful candidate will combine deep IT risk and controls expertise with meaningful in-house technology experience. You must be equally comfortable discussing technical control design with engineers, explaining risk implications to business leaders and aligning audit expectations with external assurance providers.
Your responsibilities will include:
Act as the risk and controls partner for an assigned technology organization or system portfolio, developing a detailed understanding of its architecture, operations, risks and financial-reporting dependencies.
Own and continuously improve the relevant IT risk and control framework, including system scoping, risk assessment, RCM and control-catalogue maintenance, documentation and control ownership.
Lead IT SOX readiness for assigned systems, including walkthrough preparation, evidence-quality review, testing coordination, issue evaluation and remediation oversight.
Partner with engineering, platform, infrastructure, security and corporate IT teams to design and implement scalable controls that address risk while supporting operational efficiency.
Design, assess and enhance ITGCs across areas such as user access, privileged access, segregation of duties, change management, SDLC, system operations, incident management and third-party services.
Assess IT application controls, automated controls and IT-dependent business controls, including the completeness and accuracy of system-generated information used in business-process controls.
Evaluate how business controls depend on systems, integrations, configurations, reports and underlying ITGCs, and work with both business and IT control owners to resolve gaps.
Apply risk and controls thinking to modern engineering practices, including cloud infrastructure, DevOps, CI/CD, repositories, deployment processes, containerized environments and audit logging.
Lead the assessment and remediation of control gaps arising from new systems, major technology transformations, platform changes, integrations and acquisitions.
Review third-party assurance reports and determine the impact of vendor controls and complementary user-entity controls on the Nebius control environment.
Maintain effective working relationships with external auditors and advisers, aligning on audit scope, evidence expectations, testing approaches, reliance opportunities, timelines and issue resolution.
Translate complex technical risks and auditor requirements into practical guidance for engineering and system owners.
Use data analytics, automation, continuous monitoring and AI-assisted tools to improve control coverage, evidence quality and the efficiency of the IT SOX program.
Contribute to the development of IT controls methodology, standards, tooling, training, reporting and the broader Risk Partner operating model.
Provide clear, concise updates on control health, audit readiness, deficiencies and remediation progress to senior technology and Finance stakeholders.
We expect you to have:
A degree in Information Systems, Computer Science, Engineering, Accounting, Finance or a related discipline, or equivalent professional experience.
At least eight years of progressive experience in IT risk, IT controls, IT SOX, technology assurance, IT audit or a closely related area.
Meaningful in-house technology or corporate ownership experience is required.
Big Four or consulting experience is valuable when combined with subsequent in-house responsibility, but an exclusively advisory or external-audit background will not be sufficient.
Experience working in a first-line technology, engineering, systems or IT operations role, or as an embedded in-house risk partner supporting a technology organization.
Hands-on experience in an engineering-led technology, cloud, SaaS, platform or digital-product environment.
Strong practical knowledge of SOX 404, ITGCs, IT application controls, automated controls, COSO and COBIT.
Demonstrated experience with control design, implementation, monitoring, evidence review, audit readiness, issue evaluation and remediation.
Practical understanding of modern technology environments, including cloud infrastructure, IAM, DevOps, CI/CD, SDLC, software repositories, deployment practices, system integrations and container orchestration such as Kubernetes.
Experience connecting business-process controls to supporting systems, automated controls, IPEs/IUCs and underlying IT dependencies.
The ability to communicate effectively with engineers, technical leaders, Finance stakeholders and external auditors.
Strong judgment and the confidence to challenge control owners while developing practical, scalable solutions.
A highly autonomous and hands-on approach, with the ability to operate effectively in an evolving environment with incomplete processes and competing priorities.
Strong written and verbal English.
The ability to work effectively across international time zones and travel when needed to build relationships with key technology and audit stakeholders.
It will be an added bonus if you have:
A professional certification such as CISA, CRISC, CISM, CIA, CPA or an equivalent qualification.
Experience building or materially transforming an IT SOX or technology-controls framework in a listed or pre-IPO technology company.
Experience in AI infrastructure, cloud platforms, large-scale SaaS, fintech, marketplaces or another engineering-intensive environment.
Experience with GRC and audit-management tools such as Workiva, Jira, ServiceNow GRC or similar platforms.
Experience with enterprise SaaS and financial systems such as NetSuite, HR platforms, billing systems, procurement tools or treasury systems.
Experience onboarding acquired companies or newly implemented systems into SOX scope.
Experience with control automation, continuous monitoring, data analytics or AI-assisted assurance.
Exposure to AI governance, AI/ML control environments or controls supporting AI-enabled development and operations.
Benefits & Perks:
Competitive compensation
Career growth and learning opportunities
Flexibility and ownership
Collaborative and innovative culture
Opportunity to work on impactful AI projects
International environment and talented teams
What's it like to work at Nebius:
Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI
Equal Opportunity Statement:
Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.
Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire.
If you need accommodations during the application process, please let us know.
Location: Berlin, Germany
About Nebius:
Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.
Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.
Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.
The role
Nebius is seeking a
IT Risk & Controls Manager
to act as an embedded risk partner to our engineering and technology organizations.
You will help scale and strengthen a modern IT SOX and controls framework across Nebius’s custom-built AI cloud platform, infrastructure, corporate technology environment and other systems supporting financial reporting.
This role goes beyond traditional IT audit testing. You will work directly with engineering leaders, system owners, Finance, Internal Controls and external auditors to identify risk, design scalable controls, improve evidence quality, drive remediation and embed compliance into the way our technology organizations operate.
The successful candidate will combine deep IT risk and controls expertise with meaningful in-house technology experience. You must be equally comfortable discussing technical control design with engineers, explaining risk implications to business leaders and aligning audit expectations with external assurance providers.
Your responsibilities will include:
Act as the risk and controls partner for an assigned technology organization or system portfolio, developing a detailed understanding of its architecture, operations, risks and financial-reporting dependencies.
Own and continuously improve the relevant IT risk and control framework, including system scoping, risk assessment, RCM and control-catalogue maintenance, documentation and control ownership.
Lead IT SOX readiness for assigned systems, including walkthrough preparation, evidence-quality review, testing coordination, issue evaluation and remediation oversight.
Partner with engineering, platform, infrastructure, security and corporate IT teams to design and implement scalable controls that address risk while supporting operational efficiency.
Design, assess and enhance ITGCs across areas such as user access, privileged access, segregation of duties, change management, SDLC, system operations, incident management and third-party services.
Assess IT application controls, automated controls and IT-dependent business controls, including the completeness and accuracy of system-generated information used in business-process controls.
Evaluate how business controls depend on systems, integrations, configurations, reports and underlying ITGCs, and work with both business and IT control owners to resolve gaps.
Apply risk and controls thinking to modern engineering practices, including cloud infrastructure, DevOps, CI/CD, repositories, deployment processes, containerized environments and audit logging.
Lead the assessment and remediation of control gaps arising from new systems, major technology transformations, platform changes, integrations and acquisitions.
Review third-party assurance reports and determine the impact of vendor controls and complementary user-entity controls on the Nebius control environment.
Maintain effective working relationships with external auditors and advisers, aligning on audit scope, evidence expectations, testing approaches, reliance opportunities, timelines and issue resolution.
Translate complex technical risks and auditor requirements into practical guidance for engineering and system owners.
Use data analytics, automation, continuous monitoring and AI-assisted tools to improve control coverage, evidence quality and the efficiency of the IT SOX program.
Contribute to the development of IT controls methodology, standards, tooling, training, reporting and the broader Risk Partner operating model.
Provide clear, concise updates on control health, audit readiness, deficiencies and remediation progress to senior technology and Finance stakeholders.
We expect you to have:
A degree in Information Systems, Computer Science, Engineering, Accounting, Finance or a related discipline, or equivalent professional experience.
At least eight years of progressive experience in IT risk, IT controls, IT SOX, technology assurance, IT audit or a closely related area.
Meaningful in-house technology or corporate ownership experience is required.
Big Four or consulting experience is valuable when combined with subsequent in-house responsibility, but an exclusively advisory or external-audit background will not be sufficient.
Experience working in a first-line technology, engineering, systems or IT operations role, or as an embedded in-house risk partner supporting a technology organization.
Hands-on experience in an engineering-led technology, cloud, SaaS, platform or digital-product environment.
Strong practical knowledge of SOX 404, ITGCs, IT application controls, automated controls, COSO and COBIT.
Demonstrated experience with control design, implementation, monitoring, evidence review, audit readiness, issue evaluation and remediation.
Practical understanding of modern technology environments, including cloud infrastructure, IAM, DevOps, CI/CD, SDLC, software repositories, deployment practices, system integrations and container orchestration such as Kubernetes.
Experience connecting business-process controls to supporting systems, automated controls, IPEs/IUCs and underlying IT dependencies.
The ability to communicate effectively with engineers, technical leaders, Finance stakeholders and external auditors.
Strong judgment and the confidence to challenge control owners while developing practical, scalable solutions.
A highly autonomous and hands-on approach, with the ability to operate effectively in an evolving environment with incomplete processes and competing priorities.
Strong written and verbal English.
The ability to work effectively across international time zones and travel when needed to build relationships with key technology and audit stakeholders.
It will be an added bonus if you have:
A professional certification such as CISA, CRISC, CISM, CIA, CPA or an equivalent qualification.
Experience building or materially transforming an IT SOX or technology-controls framework in a listed or pre-IPO technology company.
Experience in AI infrastructure, cloud platforms, large-scale SaaS, fintech, marketplaces or another engineering-intensive environment.
Experience with GRC and audit-management tools such as Workiva, Jira, ServiceNow GRC or similar platforms.
Experience with enterprise SaaS and financial systems such as NetSuite, HR platforms, billing systems, procurement tools or treasury systems.
Experience onboarding acquired companies or newly implemented systems into SOX scope.
Experience with control automation, continuous monitoring, data analytics or AI-assisted assurance.
Exposure to AI governance, AI/ML control environments or controls supporting AI-enabled development and operations.
Benefits & Perks:
Competitive compensation
Career growth and learning opportunities
Flexibility and ownership
Collaborative and innovative culture
Opportunity to work on impactful AI projects
International environment and talented teams
What's it like to work at Nebius:
Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI
Equal Opportunity Statement:
Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.
Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire.
If you need accommodations during the application process, please let us know.
Ostrava, Czechia
seniorNew Cairo City, Egypt
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
United States, San Diego, CA; As a member of the Production Operations Engineering team within the platform technology group, you will help keep key user experiences on the platform available, resilient and high performing across time zones and critical business periods, while continually enabling our service teams to deliver new and exciting products and technical features
Poland
Salt Lake City, Utah, United States
London, United Kingdom
Dubai, United Arab Emirates
San Francisco, CA | New York City, NY
London, United Kingdom; The ability to work effectively across international time zones and travel when needed to build relationships with key technology and audit stakeholders
Spain; The ability to work effectively across international time zones and travel when needed to build relationships with key technology and audit stakeholders
Berlin, Germany; The ability to work effectively across international time zones and travel when needed to build relationships with key technology and audit stakeholders