Location: New York, United States; Toronto, Canada
Workplace: hybrid
Technical Operations Manager
We are seeking a hands-on Technical Operations Manager to own and mature core TechOps capabilities across security, endpoint management, identity, networking, operational resilience and service management. Security is an equal and integral part of the role, alongside reliable day-to-day technology operations and continuous improvement. The successful candidate will combine strong technical troubleshooting and security operations experience with operational leadership. You will hold global ownership for assigned TechOps capabilities while acting as the primary TechOps presence within your region. You will be expected to identify risks and operational weaknesses, design practical solutions, drive remediation to completion and maintain clear, audit-ready evidence of control effectiveness.
About Us
Sokin is a next-generation B2B financial services provider, enabling businesses to make and receive global payments with greater speed, lower cost, and total transparency.
Our mission is simple: we’re simplifying global business - so businesses thrive wherever they choose to grow. We deliver services across:
• Global payments and receivables
• Foreign Exchange (FX)
• Treasury management
• Finance reconciliations
We are rapidly expanding, with established presence in EMEA, APAC, and North America, backed by a strong global infrastructure and industry-leading partners, we are redefining how businesses move money worldwide.
Our clients span industries from sports and entertainment to logistics and travel, and our community is growing rapidly. As we continue to expand, we’re building a team of exceptional people who share our ambition to transform the future of global payments.
Key Responsibilities
Security Operations & Incident Management
•
Operate as a hands-on security-focused TechOps leader across endpoint, identity, email, collaboration and access layers.
•
Use Microsoft Defender and related security tooling to investigate alerts, suspicious activity, endpoint vulnerabilitie and configuration weaknesses.
•
Perform technical investigation, containment and remediation for incidents within TechOps scope, partnering with Security/SOC, SRE and Engineering where deeper investigation or escalation is required.
•
Drive root-cause analysis, corrective actions and post-incident improvements to reduce recurrence.
•
Support least-privilege, privileged access and Zero Trust security principles across the technology estate. Endpoint, MDM & Vulnerability Management
•
Own the security, compliance and operational health of Windows and macOS endpoints globally.
•
Own MDM and endpoint management capabilities, including device enrolment, compliance policies, security baselines, encryption, application deployment and configuration management.
•
Drive endpoint vulnerability and patch management from identification and risk prioritisation through remediation and compliance reporting.
•
Monitor vulnerable or non-compliant devices, investigate exceptions and ensure remediation within agreed timelines.
•
Maintain secure endpoint standards aligned with recognised security benchmarks and organisational requirements.
Identity & Access Management
•
Administer and improve Microsoft Entra ID, including Conditional Access, MFA, SSO, SCIM, enterprise applications, groups and identity protection.
•
Own and continuously improve Joiner, Mover and Leaver (JML) processes, ensuring reliable provisioning and timely deprovisioning of access.
•
Drive automation and group-based access models to reduce manual administration and strengthen access governance.
•
Support privileged access management and identity governance controls. Networking & Secure Access - Core Requirement
•
Demonstrate strong practical networking knowledge, including TCP/IP, DNS, DHCP, routing, NAT, firewalls, proxies, VPNs, Wi-Fi, certificates and TLS/SSL.
•
Own or support secure access technologies such as Zscaler, including Client Connector, traffic forwarding, URL filtering, SSL inspection, PAC files, internet access and private application access.
•
Troubleshoot complex connectivity issues and determine whether the root cause sits with the endpoint, identity, DNS, network, proxy, firewall, certificate or application layer.
•
Work with network, security and infrastructure partners to design and implement resilient, secure office and remote connectivity.
•
Support office network operations, ISP/vendor escalations and connectivity resilience within the assigned region.
Compliance, Vanta & Control Management
•
Own the operational effectiveness of TechOps security and compliance controls and use Vanta to monitor control health, identify gaps, coordinate remediation and maintain evidence.
•
Support audit and regulatory readiness across ISO 27001, SOC 2, PCI DSS, GDPR and other applicable frameworks.
•
Understand the purpose and risk addressed by TechOps controls rather than treating compliance as an evidence-only exercise.
•
Partner with Security, Risk, Legal and Compliance teams on risk assessments, audit requests, control testing and remediation activities.
•
Maintain accurate, timely and audit-ready technical documentation and evidence.
IT Service Management, Jira & Operational Excellence
•
Use Jira/Jira Service Management to manage operational work, priorities, ownership, SLAs, backlog, incidents, service requests, problems, changes and access requests.
•
Act as an escalation point for complex operational and security issues and coordinate structured resolution across teams.
•
Establish and maintain measurable operational standards, dashboards and service performance reporting.
•
Ensure problems are taken through to resolution with clear ownership and follow-through, not simply transferred between teams.
Process Improvement & Automation
•
Continuously review TechOps processes and identify opportunities to simplify, standardise, automate or introduce self-service.
•
Develop and maintain automation using PowerShell, APIs and workflow platforms to reduce manual effort and improve reliability, security and auditability.
•
Create scalable global standards while recognising legitimate regional requirements.
•
Document repeatable processes through runbooks, SOPs, knowledge articles and technical documentation.
Asset, Software & Technology Lifecycle
•
Maintain accurate hardware, software, access and ownership inventories, with clear linkage between users, identities, devices, applications and privileges.
•
Oversee device lifecycle activities including deployment, stock/spares, recovery, secure disposal and regional logistics.
•
Support software licensing, application lifecycle management and identification of unused or unnecessary licences.
•
Evaluate and onboard new IT/security tooling with appropriate technical, security and operational due diligence.
Regional Office Technology & Vendor Management
•
Act as the primary TechOps contact for the assigned office/region and ensure reliable, secure and professional end-user technology services.
•
Own or coordinate office technology including connectivity, Wi-Fi, meeting rooms, printing, end-user equipment and local technology vendors.
•
Manage vendor escalations and service performance and challenge proposed technical solutions where appropriate.
•
Provide initial operational triage for business-critical platform or production incidents and coordinate escalation to SRE or Engineering.
Leadership, Ownership & Collaboration
•
Operate with a high degree of autonomy: identify issues, assess risk, propose solutions, drive delivery, communicate progress and close the loop.
•
Mentor and guide TechOps specialists, delegate effectively and promote consistent standards across regions.
•
Partner effectively with Security, SRE, Engineering, HR, Legal, Compliance and business stakeholders.
•
Communicate operational health, risks, incidents, dependencies and improvement priorities clearly to TechOps leadership and relevant stakeholders.
•
Take global ownership of assigned TechOps capabilities while supporting regional execution and cross-region consistency.
Experience & Qualifications
Experience
•
7+ years of experience across Technical Operations, Security Operations, Systems Engineering, Infrastructure or related roles.
•
Demonstrated experience operating and improving technology/security controls in a distributed, multi-region environment.
•
Experience working in a regulated or security-conscious organisation is strongly preferred.
•
Experience owning technical services or capabilities through their full operational lifecycle.
Technical Expertise - Must Have
•
Strong hands-on Windows and macOS endpoint management and security experience.
•
Strong MDM/endpoint management experience with platforms such as Intune, Iru/Kandji, Jamf, ManageEngine Endpoint Central or equivalent.
•
Strong Microsoft security and identity experience, particularly Microsoft Defender and Entra ID.
•
Strong practical networking and troubleshooting knowledge across DNS, DHCP, TCP/IP, routing, NAT, firewalls, proxies, VPNs, Wi-Fi, certificates and TLS/SSL.
•
Experience with Zscaler or comparable secure access/SSE platforms.
•
Experience with vulnerability management, patching, security baselines and remediation tracking.
•
Working knowledge of ISO 27001, SOC 2 and/or PCI DSS controls and audit requirements.
•
Strong scripting and automation skills, particularly PowerShell, with the ability to work with APIs and workflow automation.
•
Experience with Jira/Jira Service Management or comparable ITSM platforms and structured operational processes.
Nice to Have
•
Microsoft Purview experience covering DLP, information protection and data classification.
•
Exposure to PAM and identity governance tooling.
•
Cloud security/operations exposure across Azure, AWS and/or GCP.
•
Experience with Vanta or similar compliance automation platforms.
•
Experience with office network design, ISP management and resilient connectivity.
Attributes
•
Security-first and operationally minded, with equal focus on protection, reliability and user experience.
•
Hands-on and technically credible; comfortable troubleshooting complex issues rather than relying solely on vendors or specialists.
•
Ownership-driven, with strong follow-through from problem identification to measurable resolution.
•
Calm and methodical during incidents and high-pressure situations.
•
Comfortable challenging existing processes and proposing practical improvements.
•
Strong communicator across technical and non-technical teams, time zones and cultures.
•
Highly organised, documentation-driven and comfortable working with measurable objectives and controls.
Technology Environment
Microsoft 365, Azure Entra ID, Microsoft Defender, Microsoft Purview, MDM/endpoint management platforms, Windows and macOS, Zscaler, Vanta, Jira/Confluence, AWS and GCP, and third-party security and collaboration platforms supporting a globally distributed workforce.
Please note, candidates will need to have the right to work in the
jurisdiction that they are looking to work in.
The main responsibilities of this role are outlined above; however, this description is not exhaustive, and the job holder may
be required to undertake additional duties from time to time to ensure the smooth running of the department. The role may require some working outside our normal working hours.
ГибридNew York, United States; Toronto, Canada; Strong communicator across technical and non-technical teams, time zones and cultures
Location: IL_Chicago_Office
Essential Responsibilities
Assist in daily workflow planning by reviewing production volumes, setting processing priorities, and coordinating with Site Operations Lead in reassigning work as needed, adjusting staffing coverage, and assisting with operational tasks as needed to meet service level expectations.
Anticipate operational risks and constraints, including volume fluctuations, staffing shortages, equipment downtime, and workflow bottlenecks, and recommend contingency plans to maintain service levels.
Maintain production tracking and end-of-day reporting, including completed volumes, exceptions, unresolved issues, identified risks, and next-day priorities.
Coordinate employee onboarding activities in partnership with the Verra Mobility Supervisor as needed, ensuring new team members receive required training, system access, proceses instruction, and operational support to successfully integrate into daily workflows.
Demonstrate a thorough understanding of company core values and leadership competencies, while actively modeling and promoting those behaviors within the team.
Serve as a leader within a collaborative team environment, fostering accountability, professionalism, and operational excellence.
Respond to client, customer, and internal processing-related inquiries in a professional, accurate, and timely manner.
Field, investigate, and resolve escalated inquiries from internal departments, ensuring timely communication and effective resolution.
Provide feedback and recommendations to leadership regarding operational efficiencies, workflow improvements, and process enhancements.
Participate in planning, strategy, and continuous improvement initiatives designed to improve quality, productivity, and customer satisfaction.
Partner with external vendors, subcontractors, and business partners as needed to support operational objectives and service delivery.
Support and lead special projects, operational initiatives, and internal assignments as required.
Assist supervisors and managers with additional tasks, responsibilities, and operational priorities as assigned.
Oversee daily office operations and provide leadership coverage in the absence of the Supervisor, ensuring continuity of service and operational performance.
Process violations, print, mail, or other operational work as needed to support workload demands and service level commitments.
Serve as the initial point of contact for temporary team members regarding questions, concerns, performance issues, and operational escalations.
Collect, analyze, and distribute daily operational metrics and performance reporting to leadership and stakeholders.
undefined Regularly review processor performance, particularly for temporary staff, and conduct side-by-side coaching, shadow sessions, and developmental training to address performance gaps and improve effectiveness.
Verra Mobility Values
An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:
Own It.
We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
Do What’s Right.
We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
Choose Courage Over Comfort.
We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
Win Together.
We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.
With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company.
Verra Mobility Applicant Privacy Notice
Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
.
Location: Lomira, WI
Document Controls Manager
Location:
Project-Based (Wisconsin, Missouri, Wyoming, Texas, and future project locations)
Employment Type:
Full-Time
Work Environment:
Primarily Site-Based (Long-Term Project Assignments)
Lead Information Management for Mission-Critical Infrastructure Projects
The successful delivery of hyperscale data centers depends on accurate information, disciplined document management, and effective collaboration across engineering, procurement, construction, quality, commissioning, and operations teams.
As project campuses grow in size and complexity, effective information management becomes essential to maintaining schedule certainty, quality standards, commissioning readiness, and successful project turnover.
As a
Document Controls Manager
with Michels Infrastructure Solutions, you will lead document management processes, information governance programs, and project-information systems supporting some of North America's largest and most complex mission-critical infrastructure projects.
Your efforts will help ensure project teams are working from accurate information, approved documentation, controlled revisions, and complete project records throughout every phase of project delivery.
About Michels Infrastructure Solutions
Michels Infrastructure Solutions (MIS) brings together the full capabilities of the Michels Family of Companies under a
Super General Contractor (Super GC)
model, providing mission-critical owners and developers with a single point of accountability for every phase of project execution.
By combining self-performed specialty design, construction, and commissioning services, MIS delivers large-scale, multidisciplinary projects with greater control over safety, quality, schedule, and cost.
MIS specializes in the delivery of hyperscale data centers and mission-critical facilities, leveraging expertise across mass grading and site development, wet and dry utilities, fiber and telecommunications infrastructure, ground improvement, deep foundations, structural concrete, power infrastructure, and commissioning. Our integrated delivery approach enables customers to partner with a single-source team capable of executing some of North America's most complex and demanding infrastructure projects.
Position Overview
As a
Document Controls Manager
, you will lead the development, implementation, and management of document-control systems, information-management processes, workflows, reporting systems, and governance standards supporting major hyperscale data center construction projects.
During the early phases of project development, you will support information-management activities associated with design development, permitting, utility coordination, procurement planning, engineering deliverables, and site-development documentation. As projects progress, you will oversee the flow of information supporting construction execution, quality management, commissioning activities, turnover readiness, and final project closeout.
You will be responsible for ensuring project documents, engineering deliverables, procurement records, construction documentation, quality records, commissioning packages, and turnover deliverables are properly managed, maintained, controlled, and distributed throughout the project lifecycle.
This role serves as a strategic partner to Project Management, Engineering, Procurement, Construction Operations, Project Controls, Quality, Commissioning, and Owner teams by ensuring critical information remains accurate, accessible, and audit-ready.
Success requires strong leadership, process discipline, attention to detail, organizational capabilities, and a commitment to maintaining information integrity from project kickoff through final turnover.
Key Responsibilities
Lead document-control and information-management activities throughout all phases of project execution.
Develop and implement document-management procedures, workflows, standards, naming conventions, and information-governance practices.
Manage document-control systems supporting engineering, procurement, construction, quality, commissioning, and turnover activities.
Ensure project documentation is maintained in accordance with contractual requirements, project standards, customer requirements, and internal procedures.
Establish drawing-control processes across civil, utility, structural, telecommunications, power, and commissioning disciplines.
Lead document-control personnel and establish priorities, workflows, performance expectations, and reporting requirements.
Ensure project teams are working from current approved revisions and controlled documentation.
Support development of turnover-documentation strategies and project-record requirements from project inception through project closeout.
Maintain accurate, organized, and audit-ready project records throughout the project lifecycle.
What You'll Do
Establish and manage document-control systems, processes, naming conventions, retention requirements, metadata standards, and approval workflows.
Oversee document processing, distribution, tracking, revision control, retrieval, and archiving activities.
Manage project documentation including:
Drawings
Specifications
RFIs
Submittals
Transmittals
Correspondence
Contracts
Procurement records
Permitting documentation
Utility-coordination records
Quality documentation
Inspection reports
Test reports
Commissioning documentation
Asset documentation
O&M manuals
As-built records
Turnover packages
Ensure project teams are working from current and approved document revisions.
Track review cycles, approvals, overdue items, workflow bottlenecks, and outstanding action items.
Develop and maintain document logs, dashboards, reporting tools, compliance reports, turnover trackers, and project metrics.
Support engineering, procurement, project controls, construction, quality, and commissioning teams with document-management requirements.
Coordinate document exchanges between customers, engineering consultants, vendors, subcontractors, commissioning teams, and affiliated Michels companies.
Lead document audits and quality reviews to ensure compliance with project requirements.
Support preparation and delivery of owner turnover packages, digital project records, O&M manuals, commissioning records, and final project deliverables.
Monitor document-control KPIs and workflow-performance metrics.
Ensure information-management systems support project execution, turnover readiness, and long-term record retention.
Lead continuous-improvement initiatives related to information management, document control, turnover readiness, and digital project delivery.
Leadership & Team Development
Lead, mentor, and develop Document Controls Engineers, Document Control Specialists, Coordinators, and project-administration personnel.
Establish and maintain document-control standards across assigned projects.
Promote accountability, consistency, accuracy, responsiveness, and information integrity across project teams.
Partner with project leadership to ensure documentation requirements are incorporated into project execution strategies.
Drive continuous process improvements that enhance efficiency, organization, compliance, collaboration, and information accessibility.
Why Michels Infrastructure Solutions, Inc.?
We deliver some of North America's largest and most complex hyperscale data center and mission-critical infrastructure projects.
We leverage a unique Super GC delivery model that combines specialty construction capabilities under a single-source execution approach.
We provide exposure to every phase of project delivery, from planning, permitting, procurement, and construction through commissioning and turnover.
We provide opportunities to lead the information-management programs supporting nationally significant infrastructure projects.
We are family owned and operated.
We invest an average of
$5,000 per employee per year
in training and career development.
We perform meaningful work that supports cloud computing, artificial intelligence, digital connectivity, and economic growth.
We believe everyone is responsible for promoting safety, regardless of job title.
We are part of the Michels Family of Companies, one of North America's largest and most diversified energy and infrastructure contractors.
We offer opportunities for advancement across project controls, commercial management, project management, quality, procurement, information management, and operations.
Why You?
You like to surround yourself with dedicated, value-driven people.
You relish new challenges and evolving technology.
You cringe when you hear: “Because that's the way we've always done it.”
You thrive in structured environments where organization, accuracy, and accountability matter.
You enjoy improving processes and helping teams work more efficiently.
You understand that accurate information is critical to successful project execution.
You enjoy creating systems that improve collaboration, visibility, and project performance.
You want to make your own decisions but know support is always available.
You want your efforts noticed and your results to make a meaningful impact.
You want to work to make a difference.
What It Takes
Bachelor's degree in Construction Management, Engineering, Business Administration, Information Management, Project Controls, or a related discipline and
7+ years of document control, information management, project controls, engineering support, or construction administration experience
, or an equivalent combination of education and experience.
Experience supporting large-scale civil, utility, industrial, EPC, power, mission-critical, infrastructure, or data center construction projects.
Demonstrated experience developing and managing document-control systems, procedures, workflows, information-management programs, and reporting systems.
Strong understanding of engineering documentation, RFIs, submittals, transmittals, procurement documentation, quality records, commissioning documentation, turnover requirements, and project-record management.
Experience managing document-control activities throughout engineering, procurement, construction, commissioning, and project-closeout phases.
Demonstrated leadership experience managing document-control teams or project-support personnel.
Strong understanding of revision management, information governance, audit readiness, records management, and turnover-documentation requirements.
Experience supporting owner turnover packages, operation and maintenance manuals, asset documentation, commissioning records, as-built development, and project closeout requirements.
Experience supporting digital project-delivery and information-management systems preferred.
Proficiency with Microsoft Office Suite.
Experience with Autodesk Construction Cloud, Procore, Aconex, SharePoint, BIM 360, InEight, Unifier, Prolog, or similar information-management platforms preferred.
Strong organizational, analytical, communication, leadership, problem-solving, and process-improvement skills.
Ability to manage multiple priorities, stakeholders, workflows, and deadlines in a fast-paced project environment.
Valid driver's license with an acceptable driving record.
Ability to support long-term, site-based project assignments at hyperscale data center and mission-critical construction projects throughout North America. This position is primarily project-based, with significant collaboration occurring directly from active project sites. Initial project opportunities are expected to be located in Wisconsin, Missouri, Wyoming, and Texas, with future assignments determined by business needs and project awards.
Join a company that powers progress. Be a part of Michels Infrastructure Solutions, Inc.—where you don't just build projects, you build a career.
AA/EOE/M/W/Vet/Disability
https://www.michels.us/website-user-privacy-policy/
Location: United States; United Kingdom
Workplace: Remote
ABOUT ELEVENLABS
ElevenLabs is an AI research and product company transforming how we interact with technology.
We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always.
We have expanded from voice into three main platforms:
- ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
- ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
- ElevenAPI gives developers access to our leading AI audio foundational models.
Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.
HOW WE WORK
- High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
- Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
- AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
- Excellence everywhere: Everything we do should match the quality of our AI models.
- Global team: We prioritize your talent, not your location.
WHAT WE OFFER
- Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
- Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
- Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
- Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
- Annual team offsite: Each year, we bring your entire team together in a new location - past offsites have included Croatia, Italy and Cancún
- Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
About the role
We’re looking for someone to join our team in Lead Generation Strategy & Operations and play a key role in scaling our go-to-market operations. This role is at the intersection of technical problem-solving and operational excellence, focusing on building and maintaining tools, automations, and dashboards that empower our sales, data, and product teams to execute with precision.
As part of the Revenue Operations team, you'll collaborate across functions to design and implement systems that streamline sales processes, enhance decision-making, and drive growth. The GTM Strategy and Operations team operates as strategic advisors to key cross-functional partners, podded by functional area (pre- vs. post-sale) to drive revenue acceleration, insights, and business growth. This is an exciting opportunity to bring technical and analytical expertise to a fast-paced, impactful environment.
In this role, you will be responsible for:
- E2E Process Management - Build and maintain strategic automations and standardized processes that support cross-functional teams and promote consistency and adoption.
- Cross-Functional Collaboration - Collaborate with cross-functional teams (Marketing, Events, Partner) to drive initiatives that enhance revenue generation and operational effectiveness.
- Leadership Partnership - Serve as a trusted partner to leadership, providing strategic insights, actionable recommendations, and performance reporting.
- Experimentation - Develop and test new ideas, workflows, and sources that improve critical levers within each functional area.
- Data-Driven Strategy - Oversee analytics and performance analyses across pre-sales functions. Identify areas of opportunity and acceleration; build dashboards and insights that inform experimentation and guide lever improvement.
- Reporting & Analytics - Lead the design and management of dashboards, reports, and key performance indicators (KPIs) to measure and enhance team performance.
Who you are
We're looking for exceptional individuals who combine technical excellence with ethical awareness, who are excited by hard problems and motivated by human impact. You’ll strive with us if you:
- Are passionate about audio AI driven by a desire to make content universally accessible and breaking the frontiers of new tech.
- Are a highly motivated and driven individual with a strong work ethic. Our team is aware of this critical moment of audio AI evolution and is committed to going the extra mile to lead.
- Are analytical, efficient, and strive on solving complex challenges with a first principles mindset.
- Consistently strive for excellence, delivering high-quality work quickly and exceeding expectations.
- Take initiative and work autonomously from day one, prioritizing learning and contribution while leaving ego aside.
What you bring
- 4+ years of Revenue Operations at high-growth technology companies
- Proven track record of developing and implementing end-to-end solutions, from data collection and analysis to execution.
- Can break complex problems into smaller, actionable solution steps
- Strong analytical skills, with proven expertise in SQL and data visualization using BI tools (e.g. Sigma)
- Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
- Highly adaptable, with a proactive approach to problem-solving and process improvement.
- Strong coachability and willingness to learn and adapt to new challenges.
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.
Location: Cyprus
Workplace: fully
About the Client
Our client provides crypto payment services for businesses. Its products support cryptocurrency payments, currency conversion and cross-border transactions.
Role Overview
As Chief Operating Officer, you will turn product and technology decisions into effective operations. You will connect Product, Engineering and Operations, strengthen skilled teams and improve performance without relying on continuous headcount growth.
Key Responsibilities
Oversee Product Operations, Revenue Operations, Operational Excellence, Support and strategic initiatives.
Improve team structures, ownership, KPIs and performance.
Translate product and technology decisions into scalable operational processes.
Partner with Product and Engineering to improve automation, efficiency and customer experience.
Develop operational leaders and build blockchain knowledge across teams.
Turn strategic priorities into clear projects with measurable business results.
Requirements
Senior operations leadership experience in a blockchain-native, crypto-product or digital-assets company.
Strong practical knowledge of blockchain products, infrastructure and transaction flows.
Experience managing several teams, ideally with a combined scope of 50+ people.
A record of improving efficiency, execution and business performance.
Experience delivering projects across Product, Engineering, Operations and Commercial teams.
Strong commercial judgement and the ability to connect product decisions with customer value and revenue.
Ability to explain complex blockchain concepts clearly and develop expertise within teams.
Languages: English
Experience in fintech
Key Soft Skills
Clear communication across technical and commercial teams.
Sound judgement when balancing customer needs and business goals.
Ability to develop leaders and share knowledge.
Strong cross-functional collaboration.
What We Offer
Location: France
Workplace: fully
About the Client
Our client provides crypto payment services for businesses. Its products support cryptocurrency payments, currency conversion and cross-border transactions.
Role Overview
As Chief Operating Officer, you will turn product and technology decisions into effective operations. You will connect Product, Engineering and Operations, strengthen skilled teams and improve performance without relying on continuous headcount growth.
Key Responsibilities
Oversee Product Operations, Revenue Operations, Operational Excellence, Support and strategic initiatives.
Improve team structures, ownership, KPIs and performance.
Translate product and technology decisions into scalable operational processes.
Partner with Product and Engineering to improve automation, efficiency and customer experience.
Develop operational leaders and build blockchain knowledge across teams.
Turn strategic priorities into clear projects with measurable business results.
Requirements
Senior operations leadership experience in a blockchain-native, crypto-product or digital-assets company.
Strong practical knowledge of blockchain products, infrastructure and transaction flows.
Experience managing several teams, ideally with a combined scope of 50+ people.
A record of improving efficiency, execution and business performance.
Experience delivering projects across Product, Engineering, Operations and Commercial teams.
Strong commercial judgement and the ability to connect product decisions with customer value and revenue.
Ability to explain complex blockchain concepts clearly and develop expertise within teams.
Languages: English
Experience in fintech
Key Soft Skills
Clear communication across technical and commercial teams.
Sound judgement when balancing customer needs and business goals.
Ability to develop leaders and share knowledge.
Strong cross-functional collaboration.
What We Offer
Location: Valletta, Malta
Workplace: fully
About the Client
Our client provides crypto payment services for businesses. Its products support cryptocurrency payments, currency conversion and cross-border transactions.
Role Overview
As Chief Operating Officer, you will turn product and technology decisions into effective operations. You will connect Product, Engineering and Operations, strengthen skilled teams and improve performance without relying on continuous headcount growth.
Key Responsibilities
Oversee Product Operations, Revenue Operations, Operational Excellence, Support and strategic initiatives.
Improve team structures, ownership, KPIs and performance.
Translate product and technology decisions into scalable operational processes.
Partner with Product and Engineering to improve automation, efficiency and customer experience.
Develop operational leaders and build blockchain knowledge across teams.
Turn strategic priorities into clear projects with measurable business results.
Requirements
Senior operations leadership experience in a blockchain-native, crypto-product or digital-assets company.
Strong practical knowledge of blockchain products, infrastructure and transaction flows.
Experience managing several teams, ideally with a combined scope of 50+ people.
A record of improving efficiency, execution and business performance.
Experience delivering projects across Product, Engineering, Operations and Commercial teams.
Strong commercial judgement and the ability to connect product decisions with customer value and revenue.
Ability to explain complex blockchain concepts clearly and develop expertise within teams.
Languages: English
Experience in fintech
Key Soft Skills
Clear communication across technical and commercial teams.
Sound judgement when balancing customer needs and business goals.
Ability to develop leaders and share knowledge.
Strong cross-functional collaboration.
What We Offer
Location: Spain
Workplace: fully
About the Client
Our client provides crypto payment services for businesses. Its products support cryptocurrency payments, currency conversion and cross-border transactions.
Role Overview
As Chief Operating Officer, you will turn product and technology decisions into effective operations. You will connect Product, Engineering and Operations, strengthen skilled teams and improve performance without relying on continuous headcount growth.
Key Responsibilities
Oversee Product Operations, Revenue Operations, Operational Excellence, Support and strategic initiatives.
Improve team structures, ownership, KPIs and performance.
Translate product and technology decisions into scalable operational processes.
Partner with Product and Engineering to improve automation, efficiency and customer experience.
Develop operational leaders and build blockchain knowledge across teams.
Turn strategic priorities into clear projects with measurable business results.
Requirements
Senior operations leadership experience in a blockchain-native, crypto-product or digital-assets company.
Strong practical knowledge of blockchain products, infrastructure and transaction flows.
Experience managing several teams, ideally with a combined scope of 50+ people.
A record of improving efficiency, execution and business performance.
Experience delivering projects across Product, Engineering, Operations and Commercial teams.
Strong commercial judgement and the ability to connect product decisions with customer value and revenue.
Ability to explain complex blockchain concepts clearly and develop expertise within teams.
Languages: English
Experience in fintech
Key Soft Skills
Clear communication across technical and commercial teams.
Sound judgement when balancing customer needs and business goals.
Ability to develop leaders and share knowledge.
Strong cross-functional collaboration.
What We Offer
Location: Lithuania
Workplace: fully
About the Client
Our client provides crypto payment services for businesses. Its products support cryptocurrency payments, currency conversion and cross-border transactions.
Role Overview
As Chief Operating Officer, you will turn product and technology decisions into effective operations. You will connect Product, Engineering and Operations, strengthen skilled teams and improve performance without relying on continuous headcount growth.
Key Responsibilities
Oversee Product Operations, Revenue Operations, Operational Excellence, Support and strategic initiatives.
Improve team structures, ownership, KPIs and performance.
Translate product and technology decisions into scalable operational processes.
Partner with Product and Engineering to improve automation, efficiency and customer experience.
Develop operational leaders and build blockchain knowledge across teams.
Turn strategic priorities into clear projects with measurable business results.
Requirements
Senior operations leadership experience in a blockchain-native, crypto-product or digital-assets company.
Strong practical knowledge of blockchain products, infrastructure and transaction flows.
Experience managing several teams, ideally with a combined scope of 50+ people.
A record of improving efficiency, execution and business performance.
Experience delivering projects across Product, Engineering, Operations and Commercial teams.
Strong commercial judgement and the ability to connect product decisions with customer value and revenue.
Ability to explain complex blockchain concepts clearly and develop expertise within teams.
Languages: English
Experience in fintech
Key Soft Skills
Clear communication across technical and commercial teams.
Sound judgement when balancing customer needs and business goals.
Ability to develop leaders and share knowledge.
Strong cross-functional collaboration.
What We Offer
Location: Germany
Workplace: fully
About the Client
Our client provides crypto payment services for businesses. Its products support cryptocurrency payments, currency conversion and cross-border transactions.
Role Overview
As Chief Operating Officer, you will turn product and technology decisions into effective operations. You will connect Product, Engineering and Operations, strengthen skilled teams and improve performance without relying on continuous headcount growth.
Key Responsibilities
Oversee Product Operations, Revenue Operations, Operational Excellence, Support and strategic initiatives.
Improve team structures, ownership, KPIs and performance.
Translate product and technology decisions into scalable operational processes.
Partner with Product and Engineering to improve automation, efficiency and customer experience.
Develop operational leaders and build blockchain knowledge across teams.
Turn strategic priorities into clear projects with measurable business results.
Requirements
Senior operations leadership experience in a blockchain-native, crypto-product or digital-assets company.
Strong practical knowledge of blockchain products, infrastructure and transaction flows.
Experience managing several teams, ideally with a combined scope of 50+ people.
A record of improving efficiency, execution and business performance.
Experience delivering projects across Product, Engineering, Operations and Commercial teams.
Strong commercial judgement and the ability to connect product decisions with customer value and revenue.
Ability to explain complex blockchain concepts clearly and develop expertise within teams.
Languages: English
Experience in fintech
Key Soft Skills
Clear communication across technical and commercial teams.
Sound judgement when balancing customer needs and business goals.
Ability to develop leaders and share knowledge.
Strong cross-functional collaboration.
What We Offer
Location: Poland
Workplace: fully
About the Client
Our client provides crypto payment services for businesses. Its products support cryptocurrency payments, currency conversion and cross-border transactions.
Role Overview
As Chief Operating Officer, you will turn product and technology decisions into effective operations. You will connect Product, Engineering and Operations, strengthen skilled teams and improve performance without relying on continuous headcount growth.
Key Responsibilities
Oversee Product Operations, Revenue Operations, Operational Excellence, Support and strategic initiatives.
Improve team structures, ownership, KPIs and performance.
Translate product and technology decisions into scalable operational processes.
Partner with Product and Engineering to improve automation, efficiency and customer experience.
Develop operational leaders and build blockchain knowledge across teams.
Turn strategic priorities into clear projects with measurable business results.
Requirements
Senior operations leadership experience in a blockchain-native, crypto-product or digital-assets company.
Strong practical knowledge of blockchain products, infrastructure and transaction flows.
Experience managing several teams, ideally with a combined scope of 50+ people.
A record of improving efficiency, execution and business performance.
Experience delivering projects across Product, Engineering, Operations and Commercial teams.
Strong commercial judgement and the ability to connect product decisions with customer value and revenue.
Ability to explain complex blockchain concepts clearly and develop expertise within teams.
Languages: English
Experience in fintech
Key Soft Skills
Clear communication across technical and commercial teams.
Sound judgement when balancing customer needs and business goals.
Ability to develop leaders and share knowledge.
Strong cross-functional collaboration.
What We Offer
Location: Riga, Latvia
Workplace: fully
About the Client
Our client provides crypto payment services for businesses. Its products support cryptocurrency payments, currency conversion and cross-border transactions.
Role Overview
As Chief Operating Officer, you will turn product and technology decisions into effective operations. You will connect Product, Engineering and Operations, strengthen skilled teams and improve performance without relying on continuous headcount growth.
Key Responsibilities
Oversee Product Operations, Revenue Operations, Operational Excellence, Support and strategic initiatives.
Improve team structures, ownership, KPIs and performance.
Translate product and technology decisions into scalable operational processes.
Partner with Product and Engineering to improve automation, efficiency and customer experience.
Develop operational leaders and build blockchain knowledge across teams.
Turn strategic priorities into clear projects with measurable business results.
Requirements
Senior operations leadership experience in a blockchain-native, crypto-product or digital-assets company.
Strong practical knowledge of blockchain products, infrastructure and transaction flows.
Experience managing several teams, ideally with a combined scope of 50+ people.
A record of improving efficiency, execution and business performance.
Experience delivering projects across Product, Engineering, Operations and Commercial teams.
Strong commercial judgement and the ability to connect product decisions with customer value and revenue.
Ability to explain complex blockchain concepts clearly and develop expertise within teams.
Languages: English
Experience in fintech
Key Soft Skills
Clear communication across technical and commercial teams.
Sound judgement when balancing customer needs and business goals.
Ability to develop leaders and share knowledge.
Strong cross-functional collaboration.
What We Offer
Location: PL
Workplace: remote
Overview:
SOFTSWISS is hiring a Junior Technical Operations Manager to join our PSP Operations Team. You’ll act as a key point of contact for resolving transaction and payment-related issues, rolling out custom payment method setups, and analyzing recurring problems to drive improvements.
Purpose of the Role:
You’ll combine technical expertise in payment systems with operational oversight to enhance client experience, ensure accurate transaction processing, and support the continuous optimization of payment workflows.
Key Responsibilities:
Respond to technical requests from first-line support regarding transactions and payment methods
Roll out custom payment method configurations for new clients on their websites
Troubleshoot payment and transaction issues
Ensure payment systems operate efficiently
Interact with payment systems
Analyse recurring payment problems and report findings
Work with other teams, including second-line support, Finance, Account Managers, and B2C
Required Experience:
Experience in Fintech/Payments industry as an Operations Manager/B2B technical support (2nd line)
Clear understanding of how the Payment System works
Strong knowledge of transactions flow
Knowledge of the basics of WEB architecture
Higher or incomplete higher education, preference for graduates of technical universities
English and Russian not lower than Upper Intermediate level
Knowledge of the basics in programming (data types/basic operators/functions)
Nice to Have:
Experience with JIRA, Jenkins, GitLab.
Experience with monitoring systems (ELK).
Understanding of information and application security, SSH, and access credentials.
Main Advantages
Private health insurance
Sports benefits
Comprehensive Mental Health Program
Free English lessons (online)
Local language courses
Paid time off
Maternity leave support
Referral program rewards
Upskilling, internal workshops, and participation in professional conferences and corporate events
Location: Калуга
Масштаб страны требует безупречной команды. Среднерусский банк объединяет профессионалов, чей ежедневный труд обеспечивает стабильность и комфорт миллионов!
Мы в поиске Исполнительного директора-начальника отдела.
Обязанности
* организовывать продажи и реализовывать сделки с корпоративными клиентами сегмента КСБ
* привлекать новых крупных и ключевых клиентов
* участвовать в переговорах с клиентами на уровне высшего и среднего менеджмента
* участвовать в разработке бизнес-плана по своему направлению
* планировать коммерческие активности по клиентам своего направления
* внедрять модели заключения комплексных сделок по своему направлению
* руководить работой команды в рамках функционального направления.
Требования
* высшее образование
* опыт работы в подразделениях по работе с корпоративными клиентами КСБ от 5 лет
* опыт управления командой не менее 3 лет
* опыт работы с ИИ-инструментами
* аналитические способности и умение работать с большими объемами информации
* высокие коммуникативные навыки, умение выстраивать долгосрочные отношения с партнерами.
Условия
* офис: г Калуга, ул Кирова, 21А
* офисный формат работы 5/2 9-18
* расширенный ДМС с первого дня и льготное страхование для близких
* подписка Прайм с возможностью совместного использования на трёх близких
* корпоративная пенсионная программа
* гибкий дисконт по ипотечному кредиту, равный 1/3 ключевой ставки ЦБ.
Location: Chrášťany - Prague, Czech Republic; Jobs.cz
Workplace: OnSite
Do našeho týmu v Chrášťanech hledáme nového kolegu nebo kolegyni na pozici Vedoucí směny. Budeš to ty, kdo přímo řídí chod skladu a má zásadní vliv na to nejdůležitější – aby zákaznické objednávky odcházely kompletní, včas a naši zákazníci měli vždy dostatek volných oken pro doručení.
Nehledáme člověka do kanceláře, ale lídra přímo do akce v provozu. Budeš v neustálém centru dění, kde využiješ svůj drive, energii a chuť věci neustále posouvat dopředu.
Proč je tahle role zajímavá
- Budeš mít reálný a přímý dopad na plynulost expedice, spokojenost tisíců zákazníků i denní výkon celého týmu.
- Nečeká tě stereotypní kancelářská práce — budeš přímo v provozu jednoho z našich klíčových logistických center.
- Provoz řídíme na základě dat v reálném čase, takže získáš zkušenost s chytrými nástroji a moderním řízením skladu.
- Dostaneš prostor interní procesy aktivně upravovat a zefektivňovat všude tam, kde uvidíš příležitost ke zlepšení.
- Získáš příležitost profesně se rozvíjet v prostředí, které se neustále posouvá vpřed.
Co tě u nás čeká
- Vedení, koordinace a motivace týmu na směně včetně správného rozdělení práce.
- Řízení a vylepšování klíčových ukazatelů (KPIs) se zaměřením na celkovou efektivitu směny.
- Práce s daty v reálném čase, sledování provozních čísel a operativní reakce na aktuální situaci.
- Identifikace nefunkčních kroků v provozu a aktivní zefektivňování interních procesů.
- Každodenní komunikace s ostatními odděleními a vedoucími napříč skladem pro zajištění hladkého průběhu směny.
- Práce ve směnovém režimu krátký/dlouhý týden (12hodinové směny).
Co od tebe očekáváme
- Prokazatelnou zkušenost s vedením, motivací a komunikací s větším týmem v dynamickém prostředí.
- Schopnost běžné komunikace v angličtině pro řešení pracovních záležitostí.
- Uživatelskou znalost práce na PC potřebnou pro sledování provozních dat a procesů.
- Zodpovědný, spolehlivý a samostatný přístup s chutí se dále rozvíjet.
- Znalost skladových procesů je pro tebe velkou výhodou, nejdůležitější je však tvoje energie a přístup k práci.
Co ti nabízíme
- Rohlík Xtra účet zdarma – nakupování s 10% cashbackem v podobě kreditů na další nákupy.
- Možnost placeného volna – čas na pořádný odpočinek a regeneraci.
- Dotované obědy & občerstvení zdarma – dobré jídlo, skvělá káva a čerstvé ovoce přímo na pracovišti každý den.
- Systém odměn za pochvaly – sbírání hvězdiček od kolegů a jejich výměna za vouchery do Alzy, Notina a dalších e-shopů.
- Multisport karta – příspěvek na sport i zasloužený relax po práci.
- Fajn firemní akce – společné oslavy úspěchů a neformální večeře či večír
Задачи:
— Управление системой опеки и попечительства, обеспечение полного цикла полномочий органов опеки - от выявления, учета граждан (несовершеннолетних и недееспособных взрослых) и мониторинга их устройства в замещающие семьи до контроля за сохранностью имущества подопечных и качеством их жизни, ведение регионального реестра детей-сирот;
— Формирование, защита бюджетных ассигнований на социальную поддержку и контроль исполнения бюджета;
— Обеспечение софинансирования федеральных программ (включая нацпроект «Демография»), недопущение кассовых разрывов и нецелевого использования средств;
— Разработка проектов постановлений Правительства Забайкальского края и приказов Министерства, детализирующих федеральные нормы с учетом региональной специфики (например, порядок предоставления единовременных выплат опекунам), а также проведение их правовой экспертизы;
— Подготовка демографической аналитики и отчетности, интерпретация статистики по социальной защите и демографии (рождаемость, смертность, миграционный отток) для подготовки докладов Губернатору, отчетов в Минтруд РФ и для взаимодействия с органами прокуратуры.
Требования:
— Высшее образование магистратура, специалитет «Государственное и муниципальное управление», «Менеджмент», «Юриспруденция», «Экономика», «Социология», «Социальная работа», «Психолого-педагогическое образование», «Психология», «Педагогическое образование», «Общественное здравоохранение»;
— Не менее четырех лет стажа госслужбы или по специальности;
— Не менее трех лет стажа релевантного опыта в управленческих должностях;
— Желателен опыт взаимодействия с федеральными органами.
Базовые знания и навыки:
— Знание основ федерального законодательства о госслужбе, о коррупции, о бюджетном регулировании, о госзакупках;
— Профессиональные знания и умения: знание ФЗ- 48 «Об опеке и попечительстве», ФЗ-442 «Об основах социального обслуживания граждан в РФ», а также регионального законодательства Забайкальского края.
Особенности оценки:
— Участие в кадровом проекте «Забайкальский призыв».
Условия:
— Расширенный социальный пакет: ежегодный отпуск от 40 календарных дней, компенсация за найм жилого помещения, санаторно-курортное лечение, материальная помощь и дополнительное пенсионное обеспечение;
— Конкурентную систему мотивации: гибкая система премирования и награждения за достижения;
— Профессиональное развитие: возможность реализовывать собственные проекты, работать над интересными и разноплановыми задачами;
— Полезные связи и масштаб: участие в ключевых проектах по развитию Забайкальского края, знакомство с экспертами из разных сфер государственного и регионального уровня.
Задачи:
— Обеспечить бесперебойную, безопасную и качественную эксплуатацию нескольких VIP-объектов недвижимости А++ класса, поддерживая их постоянную готовность к проживанию и контролируя инженерные системы, подрядчиков, персонал и расходы в соответствии со стандартами Собственника.
— Обеспечение постоянной готовности объектов к проживанию - контроль технического состояния, эксплуатации и санитарного содержания VIP-объектов А++ класса.
— Управление инженерной эксплуатацией - контроль работы и технического обслуживания инженерных систем, оборудования и систем «умного дома», своевременное выявление и устранение неисправностей.
— Управление подрядчиками и сервисными организациями - подбор и контроль подрядчиков, организация регламентных и аварийных работ, взаимодействие с управляющими и коммунальными службами.
— Управление персоналом объектов - постановка задач и контроль работы техников-смотрителей и клинингового персонала, соблюдение стандартов и регламентов.
— Контроль качества содержания объектов - клининг, состояние интерьеров и оборудования, соблюдение дизайн-стандартов и требований Собственника.
— Управление расходами и бюджетом - планирование бюджета содержания объектов, закупки, контроль коммунальных платежей, расходов на обслуживание и ремонт.
— Отчётность и планирование эксплуатации - ведение планов регламентных работ, контроль их исполнения, подготовка регулярной отчётности для Собственника.
Дополнительная информация:
— В зоне ответственности несколько высокотехнологичных объектов, их техническое состояние, инженерные системы, персонал, подрядчики и бюджет.
Требования:
— Высшее инженерно-техническое образование: эксплуатация зданий и сооружений, строительство, теплоэнергетика, энергетика, ОВиК и смежные направления.
— От 3 лет опыта в эксплуатации недвижимости (желательно в профессиональной управляющей компании).
— Опыт управления VIP-объектами А++ класса, частной жилой недвижимостью, загородными домами или премиальными квартирами.
— Опыт управления несколькими объектами одновременно.
— Опыт работы с подрядчиками: подбор, тендеры, постановка задач и контроль качества.
— Навыки планирования и контроля бюджета эксплуатации.
Условия:
— Место работы: объекты собственника (Москва и Московская область)
— График работы: 5/2, с 10-00 -19- 00, при аварийных ситуациях – выезд на объекты в выходные
— Трудоустройство по ТК РФ
— Размер оклада обсуждается с успешным кандидатом
Location: Tirana, Albania
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
About the Team
Our Wolt Workplace team runs our offices, to ensure our workplaces’ functionality, comfort, safety, sustainability and efficiency. Our Workplace Managers in-country ensure that our offices are properly set up for collaboration, and that workplace programs cater to a diverse population of onsite and remote employees. Workplace is a part of the wider Real Estate & Facilities teams and in partnership with the wider team we aim to remove any and all friction in the physical space that prevents our employees from being their most successful.
You’ll be responsible for the Workplace Experience and Operations for a specific country, running things on the ground and creating functional and efficient workplaces for our offices, employees and guests.
Role background
Wolt is looking for an experienced Workplace Manager who will report to the Global Workplace & Facilities Manager and work out of our Tirana Office. You will help shape our workplace experience and run operations. The person in this position must be a creative problem solver; adept at handling multiple tasks concurrently. Combining People, Technology, and Space across our Office and Serviced Office locations to create an exceptional workplace experience for our Employees, Visitors and Contractors whilst ensuring an optimal use of resources. You will need to possess the ability to take thoughtful initiative and the desire to go above and beyond. Offering an exciting and fast-paced work environment, we are looking for a committed, hands-on, customer-focused individual with the ability to keep pace with our dynamic growth.
What you’ll be doing
You are the primary point of contact / Directly Responsible Individual to landlords, vendors and local stakeholders for all workplaces within your country.
Day-to-day implementation of policies, procedures, and programs that assure well-managed, well-maintained building/s with a focus on functionality, comfort, safety, sustainability and efficiency.
Lead all workplace programs, including but not limited to food & beverages, lockers, mail services, space planning, reception experience, and workplace technology.
Manage all site-specific workplace projects and initiatives to improve the workplace by writing playbooks, operationalizing guidelines, and physically improving the office.
Streamline accessibility of our offices and services ensuring spaces and services are easy to navigate and use, automating and innovating to enable self service where it makes sense.
Promote a high level of employee satisfaction by ensuring prompt responses to the concerns and needs of the occupants, environmental, health and safety, and quality programs. Ensure the same level of service from team members and Workplace vendors.
Working alongside local and global stakeholders, develop and maintain a detailed understanding of Wolt’s business and key factors influencing their service requirements.
Build strong relationships with business leaders and local teams to understand their business functions and how to deliver workplace experience strategies that support them.
Coordinating the activities, financials, vendors, and staffing required for current and future needs of the building, infrastructure and operations including owning the country facilities operating budget.
Establish, maintain and manage vendor relationships and implement clear KPIs and contract management processes to ensure efficient service agreements are met.
On-site stakeholder liaison during planning and construction of office expansions.
Responsible for space planning, tracking, move coordination, and new hire space accommodations.
Manage the planning, execution, and post-event reporting of team onsite events and support ad-hoc company-wide event needs in the local office. Creating and communicating processes for employees to self manage large internal events, and coordinating workplace specific event related tasks such as workplace activation initiatives, cleaning, room setup and building specific protocols.
Collaborate with Global Real Estate, Facilities, IT, Safety, Security and Sustainability teams to roll out global policies and initiatives Woltwide.
What we look for
Multi-year experience in Office, Workplace or Facilities Management in a global organization within a fast-paced and high growth environment
Strong and passionate Customer focus
Proven Vendor Management experience
Event Management experience a bonus
Enjoy taking ownership and solving problems independently and proactively.
Excellent written and verbal communication skills in English
Ability to work autonomously in a fast-moving environment, strong relationship building and stakeholder management skills, and a true growth mindset to consistently learn and develop skills.
Willing to participate in First Aider and Fire Warden Training and ready and willing to provide assistance in an emergency
Comfortable collaborating remotely and dynamically using digital tools such as GSuite, Slack and Zoom.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at
Recruitment Scam Awareness - DoorDash
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leadГеография найма не уточнена
Lomira, WI
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