Location: San Francisco, CA | New York City, NY | Seattle, WA
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
The Claude Platform ships fast, and every launch lands better when the field can understand it, demo it, and teach it.
You'll own platform enablement end to end: the demos, hands-on labs, and technical curriculum that let Anthropic's go-to-market teams showcase the Claude Developer Platform with confidence, whether they're building on Anthropic's first-party API or through Bedrock, Vertex, and Foundry. You'll join roadmap and launch planning with the product team before features ship, so the field has what it needs on day one.
You're an engineer who teaches. You've shipped products to users. You know the difference between a demo that raises awareness and one that creates champions. And you get as much energy from watching a seller nail your lab as from building it yourself.
Key responsibilities
Turn launches into field-ready content:
Translate new platform capabilities (API, tool use and MCP, Agent SDK, memory and skills) into demos, labs, and quick-reference guides within days of release, and build compelling demo scenarios across industries and developer personas
Deliver training that sticks:
Run Claude Platform training for technical onboarding and ongoing enablement programs, delivering hands-on sessions wherever the field gathers, from a 12-person lab to a 100-person field-readiness day
Coach the field:
Coach technical sellers on demo delivery through practice sessions and office hours
Scale beyond the live session:
Develop self-service resources and experimental tools so the field can learn without you in the room, and contribute to the tooling that scales enablement, including demo environments, content-freshness automation, and self-service infrastructure
Close the loop with product:
Stress-test new platform features before launch, then bring field signal back to product and product marketing on where sellers get stuck and what content would unlock the next deal
Measure what lands:
Track content usage and session feedback so you know what is working and what to retire
Minimum requirements
Experience in a customer-facing technical role, such as solutions architecture, sales engineering, developer relations, or technical enablement
Experience writing production-quality code and building technical demos
Hands-on experience building with LLM APIs and agents, including tool use, MCP, or agent frameworks, beyond prompting alone
Experience using AI coding tools as part of your daily engineering work
Experience delivering live technical training or talks to both technical and non-technical audiences
Experience partnering directly with sales, solutions engineering, or other go-to-market teams
Preferred requirements
A portfolio you can show us: labs, courses, talks, or repos you built yourself
Experience with Claude Code, or a comparable agentic coding tool, as core infrastructure in your daily work
Experience building on the Claude Developer Platform through cloud providers such as Amazon Bedrock, Google Vertex AI, or Microsoft Foundry
Experience as a technical founder, early startup employee, or 0-to-1 operator who has taken an idea to product-market fit
Public speaking, conference presentations, or community-facing developer advocacy
Experience building enablement tooling, such as demo environments, content-freshness automation, or self-service infrastructure
Deep enthusiasm for AI and genuine care about building it responsibly
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$290,000
—
$365,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
For roles performing work in California:
We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
leadSan Francisco, CA | New York City, NY | Seattle, WA
Location: Mexico
Workplace: Hybrid
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
As an Enterprise Account Executive at Harvey, you will drive the growth and success of our AI solutions within the legal and professional services markets. You will be responsible for establishing and growing relationships with law firms and other large enterprise clients, understanding their unique challenges, and presenting AI solutions that streamline their processes and boost productivity. Your ability to articulate the value of Harvey's products, coupled with your passion for groundbreaking AI technologies, will help us shape the future of knowledge work.
WHAT YOU'LL DO
- Develop and manage a named account list and be responsible for the full sales cycle from prospecting to contracting to onboarding, launching, and growing new users.
- Achieve and exceed revenue targets and other key sales metrics.
- Effectively work cross-functionally across the organization to shape Harvey’s solutions to meet customer needs. Collaborate closely with the engineering and product teams to stay updated on the latest AI advancements and tailor solutions to meet client goals.
- Build strong, long-term relationships with key decision-makers and stakeholders, understanding their pain points and aligning Harvey's solutions with their needs.
- Conduct product demonstrations and presentations, showcasing the power of Harvey's AI systems to prospects and clients.
- Develop our sales playbook to enable scaling, documenting learnings that can be applied across accounts.
WHAT YOU HAVE
- Proven track record of selling complex software solutions to enterprise clients, with the ability to successfully execute on a consultative, solutions-oriented, value-based selling methodology.
- Ability to lead a complex, multi-threaded sale with stakeholders ranging from executives across various functions to day-to-day product users – especially the ability to convey technical concepts to non-technical audiences.
- Demonstrated passion for Harvey’s mission and strong understanding of AI and its potential applications in knowledge work and interest in the legal profession and helping lawyers do their jobs better and more efficiently.
- Excited about prospecting, and capable of independently leading a sales cycle from start to finish.
- Team player who can collaborate effectively across internal functions (product, legal, etc.) to achieve common goals.
- Energized by contributing to the development of our sales processes and team-driven sales culture, refining the value proposition of our solutions and creating sales resources to drive our success.
LOCATION
Mexico City
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922].
#LI-JB1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Location: San Francisco, CA | New York City, NY | Washington, DC
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
As a Safeguards Analyst focusing on Integrity & Authenticity, you will be responsible for building and executing enforcement workflows for our products and services, with a focus on detecting and mitigating attempts to misuse Anthropic's AI systems for coordinated inauthentic behavior, election manipulation, and targeting, tracking, and surveillance of individuals.
Your work will span a broad and interconnected set of harm areas: AI-enabled influence operations and disinformation campaigns, the abuse of AI to interfere with electoral processes, and the use of AI systems to facilitate stalking, surveillance, profiling, and the targeting of individuals or groups. Safety is core to our mission, and you'll help shape policy enforcement so that our users can safely interact with and build on top of our products in a harmless, helpful, and honest way.
Important context for this role: In this position you may be exposed to and engage with explicit content spanning a range of topics, including those of a political, violent, or psychologically disturbing nature. This role may require responding to escalations during weekends and holidays, particularly around major electoral events.
Key responsibilities
Design and architect automated enforcement systems and review workflows that scale effectively while maintaining high accuracy
Partner with Engineering and Data Science teams to optimize detection models for policy violations and automated enforcement systems
Review flagged content to drive enforcement and policy improvements
Enforce usage policies with a focus on detecting and mitigating AI-enabled influence operations, coordinated inauthentic behavior, election interference, and targeting, tracking, or surveillance of individuals and groups
Support the Safeguards policy design team by providing detailed feedback on policy gaps based on real enforcement scenarios
Keep up to date with emerging AI policy enforcement best practices, evolving threat actor tactics, and the regulatory landscape around elections, privacy, and surveillance, using these to inform our decision-making and workflows
Minimum qualifications
Experience in trust & safety, policy enforcement, threat intelligence, or a closely related field with a focus on one or more of: influence operations, disinformation, coordinated inauthentic behavior, election integrity, or privacy and surveillance harms
Experience standing up and scaling policy enforcement or content review workflows
Proficiency in SQL and/or other data analysis tools to draw insights from large datasets
Experience identifying emerging risks and threat actors, and communicating findings to a diverse set of stakeholders, such as Product, Policy, Engineering, and Legal teams
Experience working with generative AI products, including writing effective prompts for content review and enforcement
Understanding of the challenges involved in implementing product policies at scale, including in the content moderation space
Preferred qualifications
Experience conducting cross-platform investigations into influence operations, coordinated inauthentic behavior, or disinformation campaigns
Familiarity with open-source intelligence (OSINT) techniques and tools used for threat actor tracking and network analysis
Working knowledge of privacy law, surveillance technology, or data broker ecosystems as they relate to targeting and tracking harms
Experience with large language models and an understanding of how AI technology could be misused to generate synthetic personas, fabricate quotes, or automate persuasion at scale
Familiarity with election security frameworks, campaign finance law, or electoral integrity standards in one or more jurisdictions
Experience navigating evolving regulatory landscapes relevant to this space (e.g., DSA, EU AI Act, FEC regulations, GDPR)
Experience working with election bodies, civil society organizations, or government agencies on integrity or disinformation-related issues
Proficiency in Python for data analysis and automation
Experience with dark web monitoring or tracking threat actors across surface, deep, and dark web environments
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$285,000
—
$330,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
For roles performing work in California:
We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: US - Remote; San Francisco, CA; New York, NY; Atlanta, GA
Workplace: Remote
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs.
ABOUT THE RETAIL TEAM
- Sierra is partnering with a large and growing number of retailers - spanning apparel and beauty, grocery and big-box, home and auto, consumer services, marketplaces, and consumer technology. Our agents help millions of shoppers and members every day: tracking and returning orders, finding the right product, booking services, and resolving issues in each brand’s own voice.
- Retail is also where AI agents go beyond support to generate revenue. From product discovery and personalized recommendations to cart recovery, win-back campaigns, and in-store support that turns unanswered store calls into visits and sales, our team is redefining what an agent can do for a brand’s top line - not just its cost line.
- Join us to transform how the world’s most-loved consumer brands engage their customers - and help build technology that makes shopping more personal, effortless, and delightful for everyone.
WHAT YOU'LL DO
- Lead & develop a high-performing sales team: Hire, onboard, and develop AEs across your region, Coach reps on deal strategy, pipeline management, and execution. Create a culture of accountability, learning, and collaboration. Identify and grow future leaders on your team.
- Own regional performance: Own your regional number and forecast accuracy, Inspect pipeline quality and help unblock stalled deals. Drive consistent execution of our sales process. Partner with RevOps to ensure clean data and clear insights.
- Be deeply involved in deals: Join key customer and prospect conversations. Help reps navigate complex buying committees and late-stage deals. Support pricing, negotiation, and close strategy.
WHAT YOU'LL BRING
- 10-15+ years of experience: Extensive experience in enterprise customer-facing sales role, identifying and closing large accounts.
- People leadership experience: 5+ years managing, mentoring, and developing a high-performing enterprise sales team.
- Enterprise experience: You've run and managed end-to-end complex deals ($1M+).
- Strong communication skills: Exceptional verbal and written communication abilities.
- Analytical mindset: Ability to analyze market trends, identify opportunities, and make data-driven decisions.
EVEN BETTER...
- Industry knowledge: Familiarity with the AI landscape, key players, and emerging trends, as well as fluency with AI tooling and workflows.
- Experience building GTM strategies: Building sales teams and sales motions from scratch, or from early stage growth.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits
- Lunch, as well as delicious snacks and coffee to keep you energized when working onsite
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description.
Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy.
We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.
Location: US - Remote; San Francisco, CA; New York, NY; Atlanta, GA
Workplace: Remote
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs.
ABOUT THE HEALTHCARE TEAM
- Our healthcare agents already reach over 50% of U.S. families. We partner with leading health plans, providers, and healthcare platforms to deliver AI agents that handle some of the most sensitive and high stakes conversations in any industry. From helping members understand their benefits to resolving billing questions with empathy, our healthcare agents are transforming how patients and policyholders interact with the healthcare system.
- Our healthcare customers include major health insurance networks, nonprofit providers, multi-site primary and urgent care practices, healthcare diagnostics companies, and healthcare financial platforms.
- Join us to transform the patient experience across the healthcare system—and help build technology that makes care more accessible, more human and more affordable for everyone.
WHAT YOU'LL DO
- Lead & develop a high-performing sales team: Hire, onboard, and develop AEs across your region, Coach reps on deal strategy, pipeline management, and execution. Create a culture of accountability, learning, and collaboration. Identify and grow future leaders on your team.
- Own regional performance: Own your regional number and forecast accuracy, Inspect pipeline quality and help unblock stalled deals. Drive consistent execution of our sales process. Partner with RevOps to ensure clean data and clear insights.
- Be deeply involved in deals: Join key customer and prospect conversations. Help reps navigate complex buying committees and late-stage deals. Support pricing, negotiation, and close strategy.
WHAT YOU'LL BRING
- 10-15+ years of experience: Extensive experience in enterprise customer-facing sales role, identifying and closing large accounts.
- People leadership experience: 5+ years managing, mentoring, and developing a high-performing enterprise sales team.
- Enterprise experience: You've run and managed end-to-end complex deals ($1M+).
- Strong communication skills: Exceptional verbal and written communication abilities.
- Analytical mindset: Ability to analyze market trends, identify opportunities, and make data-driven decisions.
EVEN BETTER...
- Industry knowledge: Familiarity with the AI landscape, key players, and emerging trends, as well as fluency with AI tooling and workflows.
- Experience building GTM strategies: Building sales teams and sales motions from scratch, or from early stage growth.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits
- Lunch, as well as delicious snacks and coffee to keep you energized when working onsite
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description.
Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy.
We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.
Location: US - Remote; San Francisco, CA; New York, NY; Atlanta, GA
Workplace: Remote
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs.
ABOUT THE RETAIL TEAM
- Sierra is partnering with a large and growing number of retailers - spanning apparel and beauty, grocery and big-box, home and auto, consumer services, marketplaces, and consumer technology. Our agents help millions of shoppers and members every day: tracking and returning orders, finding the right product, booking services, and resolving issues in each brand’s own voice.
- Retail is also where AI agents go beyond support to generate revenue. From product discovery and personalized recommendations to cart recovery, win-back campaigns, and in-store support that turns unanswered store calls into visits and sales, our team is redefining what an agent can do for a brand’s top line - not just its cost line.
- Join us to transform how the world’s most-loved consumer brands engage their customers - and help build technology that makes shopping more personal, effortless, and delightful for everyone.
WHAT YOU'LL DO
- Independently drive complex enterprise deals end-to-end: Manage a broad enterprise book with strong autonomy, leading 6- and 7-figure deal cycles from prospecting to close.
- Multi-thread to the C-suite: Lead VP-level conversations, build durable C-suite relationships across customer orgs, and earn credibility quickly with new stakeholders.
- Manage risk proactively: Identify and manage deal risk early; build rigorous stakeholder maps for your accounts.
- Make the hard calls: Partner with your manager (and, at the senior level, operate more independently) on pricing, escalation timing, exec alignment, and deal strategy — coming to the table with a point of view, not just a problem.
- Leverage leadership & co-founders: Bring in Sierra's co-founders effectively for exec engagement when it moves a deal.
- Raise the bar: Act as a visible, steady leader on deal teams; proactively elevate the team's standard without being asked.
- Operate as an AI-native seller: Leverage AI tools across the full sales cycle- account research, personalized outreach, call summarization, pipeline forecasting, and deal execution- to automate low-value tasks and reinvest that time into high-value customer relationships, while continuously adopting and experimenting with new tools to work faster and smarter than traditional methods allow.
WHAT YOU'LL BRING
- 8- 10 years of enterprise customer-facing sales experience, identifying and closing large accounts.
- Experience managing a $1M+ quota and running end-to-end complex 6- and 7-figure ACV deals.
- Proven ability to multi-thread and build trusted relationships across customer C-suites.
- Exceptional verbal and written communication.
- Analytical mindset - you analyze market trends, spot opportunities, and make data-driven decisions.
EVEN BETTER...
- Familiarity with the AI landscape, key players, and emerging trends.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits
- Lunch, as well as delicious snacks and coffee to keep you energized when working onsite
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description.
Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy.
We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.
Location: US - Remote; San Francisco, CA; New York, NY; Atlanta, GA
Workplace: Remote
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs.
ABOUT THE HEALTHCARE TEAM
- Our healthcare agents already reach over 50% of U.S. families. We partner with leading health plans, providers, and healthcare platforms to deliver AI agents that handle some of the most sensitive and high stakes conversations in any industry. From helping members understand their benefits to resolving billing questions with empathy, our healthcare agents are transforming how patients and policyholders interact with the healthcare system.
- Our healthcare customers include major health insurance networks, nonprofit providers, multi-site primary and urgent care practices, healthcare diagnostics companies, and healthcare financial platforms.
- Join us to transform the patient experience across the healthcare system—and help build technology that makes care more accessible, more human and more affordable for everyone.
WHAT YOU'LL DO
- Independently drive complex enterprise deals end-to-end: Manage a broad enterprise book with strong autonomy, leading 6- and 7-figure deal cycles from prospecting to close.
- Multi-thread to the C-suite: Lead VP-level conversations, build durable C-suite relationships across customer orgs, and earn credibility quickly with new stakeholders.
- Manage risk proactively: Identify and manage deal risk early; build rigorous stakeholder maps for your accounts.
- Make the hard calls: Partner with your manager (and, at the senior level, operate more independently) on pricing, escalation timing, exec alignment, and deal strategy — coming to the table with a point of view, not just a problem.
- Leverage leadership & co-founders: Bring in Sierra's co-founders effectively for exec engagement when it moves a deal.
- Raise the bar: Act as a visible, steady leader on deal teams; proactively elevate the team's standard without being asked.
- Operate as an AI-native seller: Leverage AI tools across the full sales cycle- account research, personalized outreach, call summarization, pipeline forecasting, and deal execution- to automate low-value tasks and reinvest that time into high-value customer relationships, while continuously adopting and experimenting with new tools to work faster and smarter than traditional methods allow.
WHAT YOU'LL BRING
- 8- 10 years of enterprise customer-facing sales experience, identifying and closing large accounts.
- Experience managing a $1M+ quota and running end-to-end complex 6- and 7-figure ACV deals.
- Proven ability to multi-thread and build trusted relationships across customer C-suites.
- Exceptional verbal and written communication.
- Analytical mindset - you analyze market trends, spot opportunities, and make data-driven decisions.
EVEN BETTER...
- Familiarity with the AI landscape, key players, and emerging trends.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits
- Lunch, as well as delicious snacks and coffee to keep you energized when working onsite
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description.
Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy.
We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.
Location: Tokyo, Japan
Workplace: Hybrid
Sensor Tower’s digital intelligence platform provides unparalleled insight into market trends, advertising, competitor’s strategies, and consumer/user audience across mobile, web, and gaming. Sensor Tower’s insights are trusted by more than 2,500 enterprises worldwide across tech, retail/commerce, entertainment/media, gaming, consumer packaged goods and finance.
As the Team Director, Account Management for Japan, you will play a pivotal role in driving the growth and success of Sensor Tower in the dynamic Japan market. You will be responsible for overseeing all aspects of our Account Management operations in Japan, including revenue expansion, client management, strategic planning, and team leadership. The ideal candidate is a seasoned professional with a strong background in sales, business development, and leadership, with a passion for driving growth and delivering exceptional results.
Key Responsibilities:
- Manage a team of Account Directors focusing on renewals, upsells, and Net Revenue Retention (NRR) growth.
- Communication of strategic plans to account teams, and oversee the implementation and execution of those plans.
- Interface with and supports Sensor Tower Account Directors, Sales, Finance, Marketing, Operations and Executive teams.
- Identify and resolve issues/problems encountered by our customers acting as an Executive Sponsor on high profile or Strategic account
- Conducting regular Business Reviews to ensure our plan is aligned with customer business objectives and strategies.
- Design and maintain reports used in sales analysis.
- Conduct C-level discussions with clients to strategize and address their use cases with our platform.
- Bridge the gap between product teams and customers, effectively managing expectations on feature requests and releases.
- Identify product penetration, renewal, and upsell opportunities within your customer base.
- Deliver training, analytics, insights, and best practices to Account Director teams under your management
Experience we are looking for:
- 8+ years of experience in Key Account Management, selling complex solutions.
- 3+ years experience managing sales teams that support enterprise & strategic accounts.
- Proven track record of success in sales, business development, and leadership roles, preferably in the SaaS or technology industry.
- Demonstrated ability to lead and inspire teams, drive performance, and foster a culture of collaboration and accountability.
- Highly organized with the ability to track and coordinate a wide series of tasks.
- Deep understanding of the Japanese market, including cultural nuances, business practices, and regulatory environment. Fluent in both English and Japanese (written and spoken).
Fraud warning:
It's common for scammers to create positions that look legitimate on other sites. To ensure your submission is considered, only apply for positions at Sensor Tower through our company website or through posts directly associated with Sensor Tower company profiles on sites such as LinkedIn, Indeed, BuiltIn or Hackajob. At no point will Sensor Tower ever ask for money, credit card, or bank account information to complete a job application. Communications received from Sensor Tower are only sent by e-mail addresses ending in sensortower.com http://sensortower.com. All Sensor Tower interviews will be conducted via phone or Zoom. At no time will a conversation be moved to an alternative email outside of sensortower.com http://sensortower.com or text. Should an issue arise that you feel we should be aware of, please contact us. Please provide your resume when applying.
To all recruitment agencies:
Sensor Tower does not accept third party resumes. Please do not send resumes to our jobs alias, Sensor Tower employees or any other organization location. Sensor Tower is not responsible for any fees related to unsolicited resumes. Sensor Tower will not pay any third-party agency or company that does not have a signed agreement with Sensor Tower.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Location: Palo Alto; New York; San Francisco
Workplace: Hybrid
ABOUT MISTRAL
Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms.
We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited.
The Role
Mistral AI is seeking a Applied AI Engineer to facilitate the adoption of its products among customers and collaborate with them to address complex technical challenges.
The Applied AI Engineer will be an integral part of our Applied AI Engineering team, which is dedicated to driving the successful deployment of Mistral AI products. They will work hand-in-hand with customers from the pre-sale stage to post-implementation, ensuring our solutions meet and exceed client expectations.
In this role, you’ll manage daily customer relations involving multiple stakeholders (CEO/CTO, data scientists, and software engineers) and function as a key resource in externalising our research in production settings.
What You Will Do
• You’ll be responsible for onboarding customers on our products and APIs, providing guidance on prompting, evaluation, and fine-tuning, and ensuring the best production integration with back-end and front-end interfaces.
• You’ll work on state-of-the-art GenAI applications from consumer products to industrial use cases, driving with our customers a crucial technological transformation.
• You’ll individually help deploy into production use cases with a considerable business impact across various industries.
• You’ll work in collaboration with our researchers, other AI engineers, product engineers on our most complex customer projects involving complex fine-tuning, state-of-the-art LLM applications, and contributing to our open source codebases for tasks such as inference and fine-tuning.
• You’ll be involved in pre-sales calls to understand potential clients' needs, challenges, and aspirations. You will provide technical guidance on our products and explain Mistral technologies to various stakeholders.
• Your collaboration with our product and science team to improve continuously our product and model capabilities based on customers’ feedback
What We're Looking For
• You are fluent in English
• You hold a PhD / master in AI / data science.
• You have 2+ years as a technical individual contributor (data scientist or software engineer) on AI-based products
• You have experience in Fine Tuning LLMs, tackling advanced RAG or agentic use cases
• You have deep understanding of concepts and algorithms underlying machine learning and LLMs
• You're experienced with building and deploying LLMs or NLP applications
• You have proven experience in AI or machine learning product implementation with APIs, back-end and front-end interfaces.
• You have strong technical coding skills in Python
• You have experience with deep learning with Pytorch
• You have experience with agents framework such as Langchain, vector DBs
• You hold strong communication skills with an ability to explain complex technical concepts in simple terms with technical and non-technical audiences
Ideally you have:
• Contributed to open-source projects in particular in the space of LLMs
• Experience as a Customer Engineer, Forward Deployed Engineer, Sales Engineer, Solutions Architect or Technical Product Manager
WHAT WE OFFER
We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks.
For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link.
PRIVACY POLICY
Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.
Location: Palo Alto
ABOUT MISTRAL
Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms.
We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited.
The Role
We are seeking a talented IT Specialist to become a key player in delivering an exceptional digital experience to all our employees. In this role, you will provide high-quality technical support across hardware, software, and collaboration tools, ensuring that every user receives fast, reliable, and friendly assistance. You will also cover complex projects such as office openings, moves, and more in the US and APAC, aligning user support, IT operations, and onboarding processes.
You will troubleshoot complex issues, manage equipment and user accounts, and maintain accurate records of incidents and inventory. You will also guide and train users on best practices, contribute to improving internal IT processes, and help keep our technology environment secure, efficient, and scalable.
If you thrive on helping others, enjoy solving technical challenges, and want to make a meaningful impact in a dynamic and fast-paced environment, this role offers the opportunity to shape and elevate our daily IT excellence.
📍 Location: Palo Alto
What You Will Do
USER SUPPORT AND ISSUE RESOLUTION
- Provide high-quality technical assistance through email, messaging tools, and in-person interactions (onsite in Palo Alto/San Francisco).
- Investigate and resolve hardware and software issues across operating systems, applications, and devices while keeping users informed at every step.
- Log incidents in our ticketing system, ensure timely follow-ups, and deliver an exceptional support experience.
- Deliver physical IT onboarding sessions
EQUIPMENT SETUP AND TECHNOLOGY OPERATIONS
- Install, configure, and update computers along with IT and videoconferencing equipment.
- Manage shipments and returns of devices locally and internationally, maintaining accurate stock and inventory records.
- Ensure that every team member has the right tools from day one and that our equipment lifecycle stays efficient and organized.
- Support office openings, moves, and expansions (e.g., San Francisco, New York, Singapore).
ACCOUNT AND LICENSE MANAGEMENT
- Oversee user accounts and application licenses with precision.
- Ensure proper access management and the application of our security policies across all workstations, reinforcing a safe and compliant environment for all users.
TRAINING AND CONTINUOUS IMPROVEMENT
- Train and guide users on applications, hardware, and best practices.
- Evaluate business needs, propose improvements to IT processes, and contribute to building a smoother and more scalable internal technology ecosystem.
What We're Looking For
- A degree in Computer Science or a related IT field.
- Strong written and verbal communication.
- Hands-on experience with Google Workspace administration.
- Strong troubleshooting skills on both macOS and Windows environments.
- Solid understanding of networking fundamentals including Ethernet and WiFi protocols, TCP/IP, and basic corporate infrastructure troubleshooting.
- Familiarity with videoconferencing equipment and associated services.
- Ability to lift and handle standard IT equipment such as monitors and network devices.
- Proven experience in a similar support role within a fast-paced, global organization
- Willingness to travel (NY, Singapore) and work flexibly to support timezone-aligned onboarding.
Bonus Points:
- Experience with MDM solutions such as Kandji or Jamf.
- Interest or experience in automation tools such as Zapier or n8n.
WHAT WE OFFER
We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks.
For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link.
PRIVACY POLICY
Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.
Location: Ciudad de México, Mexico
Workplace: on-site
The Communications Manager is responsible for bringing the NovaFin brand to life across
all owned and earned channels. This role ensures that the company's brand, voice, and
messaging are executed consistently and effectively throughout the customer journey, from
initial awareness through customer advocacy.
Working closely with senior leadership and future brand leadership, the Communications
Manager will oversee content creation, social media, public relations, creative production,
and brand governance. This is a highly execution-focused role responsible for turning brand
strategy into high-quality, market-facing communications that strengthen customer trust,
engagement, and brand recognition.
Brand Execution & Governance
Ensure consistent application of NovaFin's brand identity, voice, tone, and messaging across all customer-facing communications.
Maintain and update brand guidelines and communication standards.
Serve as the primary guardian of brand consistency across marketing, customer communications, product messaging, and sales support materials.
Review and provide guidance on materials developed by internal teams and external partners to ensure alignment with brand standards.
Content & Owned Channels
Own and manage NovaFin's organic social media presence, including content planning, copy development, publishing, and community engagement.
Oversee the company's blog, content hub, and other owned communication channels.
Develop content that supports brand awareness, customer education, trust-building, and engagement.
Maintain a consistent content calendar and publishing cadence across channels.
Public Relations & External Communications
Develop and manage media relations and external communication initiatives.
Prepare press releases, media kits, corporate announcements, and executive communications.
Coordinate spokesperson preparation and support media opportunities.
Monitor media coverage and ensure brand messaging is accurately represented.
Creative Production Management
Develop creative briefs and manage the production of marketing and communication assets.
Coordinate internal designers, agencies, freelancers, and production partners to ensure projects are delivered on time and on brand.
Review and approve creative output to ensure quality and consistency.
Vendor & Agency Management
Manage relationships with creative agencies, freelancers, public relations firms, and external production vendors.
Oversee project timelines, budgets, deliverables, and quality standards.
Evaluate vendor performance and identify opportunities for improvement.
Community Engagement & Brand Advocacy
Manage community interactions across owned social platforms.
Monitor customer feedback and identify opportunities to strengthen brand perception.
Support initiatives that encourage customer advocacy and positive brand engagement.
Reporting & Performance Monitoring
Track and report on content, social media, public relations, and brand engagement performance.
Monitor brand sentiment, media coverage, engagement metrics, and share of voice.
Provide recommendations to improve communication effectiveness and audience engagement.
Qualifications
Bachelor's degree in Communications, Marketing, Public Relations, Journalism, Business Administration, or a related field.
5–8 years of experience in communications, content marketing, public relations, social media management, or brand communications.
Experience managing agencies, freelancers, and creative production workflows.
Experience within fintech, financial services, consumer lending, or technology environments is preferred.
Strong understanding of content development, public relations, social media management, and brand governance.
Knowledge & Skills
Exceptional written and verbal communication skills in English and Spanish.
Strong editorial judgment and storytelling capabilities.
Experience developing and managing content calendars and communication plans.
Strong project management and organizational skills.
Ability to manage multiple stakeholders and competing priorities.
Experience coordinating creative production across internal and external resources.
Strong attention to detail and commitment to brand consistency.
Ability to thrive in a fast-paced, high-growth environment.
Location: United States
Workplace: Remote
At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀
JOB SUMMARY
As a Support Automation Engineer on the Post Sales Systems team, you will design, build, and maintain the automation and AI systems that power ClickUp's post-sales support organization. You'll be responsible for translating business workflows in Zendesk and related CX platforms into scalable, intelligent automations that reduce manual effort, improve customer experience, and free up our support team to focus on high-value interactions.
This role sits at the intersection of engineering rigor and customer empathy. You'll partner closely with the Support and Success organizations, GTM Systems Leadership, and cross-functional stakeholders to automate away toil, surface insights through AI, and build systems that adapt to how support teams actually work. The kind of person who thrives here moves fast, takes full ownership of what they build, and is genuinely excited about applying AI to real operational problems. This role is a direct contributor to GTMSOE's broader mission of operational excellence across the GTM org.
KEY RESPONSIBILITIES
AI-POWERED AUTOMATION DESIGN & DEVELOPMENT
- Design and build automations in Zendesk that reduce repetitive support work: ticket routing, field population, note summarization, escalation logic, and customer outreach workflows.
- Develop AI-driven workflows using Zendesk AI, custom LLM integrations, and ClickUp Super Agents to automate tasks like ticket summarization, sentiment analysis, knowledge base matching, and response suggestions.
- Architect low-code/no-code automation solutions using Workato, Zapier, and similar integration platforms to connect Zendesk with Salesforce, ClickUp, Maven chatbot, and other tools.
- Own the full lifecycle of an automation: discovery, design, build, testing, deployment, and ongoing optimization based on usage and feedback.
CX SYSTEMS INTEGRATION & DATA FLOW
- Ensure seamless data flow between Zendesk, Salesforce, ClickUp, Chili Piper, Maven AGI chatbot, and other tools in the support tech stack.
- Design integration patterns that keep data clean, up-to-date, and accessible to downstream systems without creating maintenance nightmares.
- Build and maintain reporting dashboards and data pipelines that surface support health, automation impact, and team productivity metrics.
- Partner with the Support org to identify pain points, bottlenecks, and opportunities where AI and automation can deliver measurable value.
AI CAPABILITY EXPANSION
- Experiment with emerging AI/LLM capabilities (agents, RAG, fine-tuning) and determine which are production-ready for support workflows.
- Build reusable AI templates and patterns that other CX Systems team members can leverage, promoting consistency and reducing duplication.
- Collaborate with the broader GTM Systems Engineering team to share learnings and align on AI strategy across post-sales, sales, and finance domains.
- Log AI/automation work in the team's AI Excellence registry to promote transparency and cross-team learning.
RELIABILITY & CONTINUOUS IMPROVEMENT
- Monitor automation health, error rates, and SLAs; proactively identify and resolve issues before they impact support operations.
- Gather feedback from support teams and stakeholders; iterate on existing automations to improve accuracy, reduce false positives, and adapt to evolving business needs.
- Maintain documentation and runbooks so that support and CX teams understand how automations work and when to escalate issues.
- Help simplify and modernize existing architecture in Zendesk and connecting systems to improve long-term maintainability.
CROSS-FUNCTIONAL COLLABORATION
- Work closely with GTM Support teammates and leadership on intake, prioritization, and task execution.
- Partner with the Support and Success organizations and key stakeholders to translate business requirements into technical specifications.
- Contribute to the GTM Systems Engineering operating model: maintain task hygiene and communicate proactively on large initiatives.
QUALIFICATIONS
EXPERIENCE
- 3–5+ years in systems administration, business systems engineering, or customer support platform work.
- Demonstrated experience building automations or integrations that have shipped to production and delivered measurable business value.
- Hands-on experience with CX platforms, particularly Zendesk at an admin level or higher.
- Experience in a high-velocity, collaborative environment where you wear multiple hats and adapt quickly.
- Optional but valued: experience with ClickUp, Maven/chatbots, GTM systems, or support-focused SaaS operations.
SKILLS & COMPETENCIES
Technical
- Zendesk expertise: Hands-on experience with automations, triggers, business rules, and configuration (admin-level proficiency or higher).
- Integration & API work: Comfortable with REST APIs, webhooks, and integration platforms (Retool, Workato, Zapier, or similar low-code tools).
- AI & LLMs: Familiarity with prompt engineering, LLM APIs (OpenAI, Claude, etc.), MCP, and how to safely integrate AI into production workflows. You don't need to be an ML engineer, but you should understand when and how to apply AI to solve real problems.
- Data & scripting: Comfortable working with JSON, SQL, or light scripting (Python, JavaScript) to build data pipelines and transform data between systems.
- Salesforce integration: Understanding of Zendesk-to-Salesforce sync workflows, object relationships, and common integration patterns.
Operational & Mindset
- Ownership: You take full responsibility for the systems you build—reliability, documentation, and continuous improvement included. You don't hand off and walk away.
- Velocity: You move fast, iterate, and ship. You embrace "done is better than perfect" when appropriate, but never at the expense of reliability or customer trust.
- AI & Automation mindset: You're excited about LLMs and AI agents, not intimidated. You experiment, learn quickly, and know when to apply new tools and when to stick with what works.
- Collaboration: You're a skilled communicator who can translate between technical and non-technical stakeholders. You ask clarifying questions, challenge assumptions respectfully, and build trust with the teams you support.
- Growth: You're customer-centric and measure success not just by automation coverage, but by the real impact on support efficiency and quality.
WHAT YOU'LL WORK WITH
- Zendesk: Primary CX platform—automations, triggers, custom fields, custom apps, and reporting.
- ClickUp Super Agents: AI-powered automation and task orchestration within the ClickUp ecosystem.
- Salesforce: Zendesk-to-Salesforce integration, data sync, field mapping, and cross-system workflows.
- Integration stack: Workato, Zapier, and possibly Retool for custom apps and workflow orchestration.
- Maven chatbot & AI tools: In-app support, ticket automation, and AI-driven customer interactions.
- Data & reporting: ClickUp, Salesforce dashboards, and custom data pipelines for support metrics and insights.
Equal Opportunity Employer
ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Privacy Notice
ClickUp collects and processes personal data in accordance with applicable data protection laws. You can find further details by viewing our Global Candidate Privacy Notice. https://clickup.com/careers-terms/candidate-privacy-notice
If you are a Philippine Job Applicant, please also see our Philippine Data Privacy Notice https://t333.s.clickup-attachments-stg.com/t333/d9a53ce2-6d2c-48cd-84b1-ed4e525f9613/Philippine%20Data%20Privacy%20Notice_2024.pdf?view=open for further details.
Visa Sponsorship
Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.
Fraud Alert
ClickUp Talent Acquisition will only initiate contact via an @clickup.com http://clickup.com email or through our official careers portal on clickup.com http://clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com.
AI Processing Notice
ClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates' employment applications against role-related criteria. These tools support, but do not replace, human decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@ClickUp.com.
Location: Remote - United Kingdom
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
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Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
See yourself at Twilio
Join the team as Twilio’s next
Security Engineer, Incident Response
About the job
The Security Incident Response Team (SIRT) is looking for a Security Engineer who is passionate about solving Twilio’s mission of security and reliability by working across the organization to lead the technical response to security events and incidents across Twilio’s global infrastructure, services and applications by effectively conducting triage, containment, remediation and driving post-incident betterments. You will work within a team that partners with R&D Engineering and R&D Business teams to develop scalable processes and technical solutions.
You will be a valued member of a team of deeply technical Security Engineers to focus on creating bespoke and standard Security response processes, enhancing our capabilities for threat mitigation and incident response, and then automating as much as you possibly can (and more)! You will help us to grow our global, scaled team and program.
Responsibilities
In this role, you’ll:
Lead and support the response to all security events and incidents across Twilio’s complex global infrastructure, services and applications.
Be responsible for documentation of incidents and projects you work on and craft best practices as runbooks and standard operating procedures to share knowledge across teams.
Work cross-collaboratively to understand and help solve challenges related to a broad spectrum of threat actors and activity.
Work to improve Twilio’s security and reliability posture by driving identified betterments from security events and incidents.
Rapidly acquire new technical skills and knowledge in a fast-paced, highly disruptive industry environment.
Own the security incident lifecycle, respond to incidents and participate in on-call rotation and participate in RCAs for security incidents.
Build, cultivate, and maintain positive relationships with internal customers to identify and facilitate solutions to increase the impact of the team’s work.
Provide mentorship, support, and care for the team in a way that enables long-term career development, happiness, and success at scale.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
Proven experience: 3+ years of security incident response in a production-cloud environment
Subject-matter expert on security issues and technologies
Ability to utilize AI for comprehensive, complex security incident response activities delivering high fidelity detections
Advanced knowledge of service-oriented architectures, as well as experience with security tools and technologies fit for a cloud environment
Experience working across a technology stack on difficult security challenges and initiatives
Experience with SIEM platforms and the ability to extend their functionality
Experience with SOAR tools and automating manual security processes
Experience in either AWS, GCP, or other large cloud platform
Excellent written and verbal communication skills
Ability to influence and build effective working relationships with every level of the organization.
Desired:
AI Model Security & Posture Management: Support Implementation of controls and safeguards to prevent AI vulnerabilities, such as prompt injections, model evasion, and data poisoning
AI-Driven Threat Response: Utilize GenAI and LLM-based security use cases to rapidly interpret alerts, reduce false positives, and contextualize threat data
Artifact & Evidence Triage: Collects intrusion artifacts and forensically sound images to analyze malware, trojans, and source code.
Threat Intelligence Integration: Monitors external vendor data and threat intelligence to analyze trends and proactively defend against emerging risks.
Location
This role will be remote, and based in Ireland or U.K.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
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Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Location: Hybrid - Washington D.C
Innodata (Nasdaq: INOD) is a global data engineering company. We believe that data and Artificial Intelligence (AI) are inextricably linked. Our mission is to enable the responsible advancement of artificial intelligence by providing the data, evaluation frameworks, and human expertise required to build AI systems that can be trusted at scale. We provide a range of transferable solutions, platforms, and services for Generative AI / AI builders and adopters. In every relationship, we honor our 36+ year legacy delivering the highest quality data and outstanding outcomes for our customers.
About the Program:
Innodata's Federal Practice builds the trusted data layer for critical infrastructure Trust & Safety work. Partnering with a leading systems integrator, we're delivering a modern, governed data services platform in a secure federal (IL4) environment. Over an intensive 20-week phase, you'll help stand up a data services storefront, a DataCard governance framework, synthetic data integration, and Databricks write-back capabilities.
About the Role:
As the QA/Evaluation Lead, you'll own quality and evaluation across the platform. You'll design the evaluation framework that measures whether our data services and outputs meet the bar, build repeatable test and validation processes, and give the team an objective read on readiness at each milestone. Partnering with the Delivery Owner and engineering leads, you'll turn quality from an afterthought into a measurable, demonstrable strength. It's a role for someone who thinks rigorously about evaluation and takes pride in evidence-backed quality.
Key Responsibilities:
Design and own the inter-annotator agreement (IAA) methodology for the Phase 1 demonstration corpus — metric selection (Cohen's kappa, Fleiss, Krippendorff's alpha), sampling design, adjudication workflow, and agreement thresholds
Define evaluation framework architecture: test and evaluation plans, IAA targets, drift detection gates, and model performance metrics per SOW Section 2.9
Configure and operate sampling-based quality control across the self-service and white-glove annotation paths during Phase D corpus production
Design and implement confidence-threshold escalation routing from automated annotation to senior-annotator adjudication
Validate quality scoring and IAA computation within the Innodata data layer
Support AI Solutions Engineer on evaluation design for SAM 2 and Frontier model API validation — define what 'good enough' looks like quantitatively
Produce evaluation framework documentation for the Phase 1 NPP closeout package, including per-DataCard documentation with the SA
Must-Have Qualifications:
Bachelor's degree in Statistics, Data Science, Computer Science, or related quantitative field required; Master's degree preferred. Equivalent experience may substitute for degree on a 2-for-1 basis.
6+ years total professional experience, 4+ years in data quality, evaluation methodology, or QA on AI/ML programs
IAA methodology expertise — Cohen's kappa, Fleiss' kappa, Krippendorff's alpha: hands-on, not theoretical
Evaluation framework design for AI/ML training data programs
QC process design: sampling methodology, escalation workflows, adjudication protocols
Python for QC tooling, metric computation, and statistical analysis
Active Secret clearance with TS/SCI eligibility
Nice-to-Have Qualifications:
Prior DoD or IC data quality program experience
CVAT or equivalent annotation platform QC workflow configuration
Drift detection and model monitoring methodology
Experience with FMV / video annotation quality standards
The expected hourly salary range for this position is $45 to $50 p/hour, based on experience, skills, and qualifications.
Note to Candidates:
This role is not a project manager with QC responsibilities — it is a methodology expert who owns the intellectual framework behind data quality on a federal AI program. The right candidate can walk into a meeting with Government evaluators and explain exactly why the evaluation design produces trustworthy labels. That conversation is part of Phase 2 positioning.
Please be aware of recruitment scams involving individuals or organizations falsely claiming to represent employers. Innodata will never ask for payment, banking details, or sensitive personal information during the application process. To learn more on how to recognize job scams, please visit the Federal Trade Commission’s guide at
https://consumer.ftc.gov/articles/job-scams.
If you believe you’ve been targeted by a recruitment scam, please report it to Innodata at
verifyjoboffer@innodata.com
and consider reporting it to the FTC at
ReportFraud.ftc.gov
.
Location: Marlton, NJ
About Us
Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, Texas, Florida, Ohio, Kentucky, Mississippi, and Georgia. Ennoble Care’s clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including, remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust. We seek individuals who are driven to make a difference and embody our motto, “To Care is an Honor.” Join Ennoble Care today!
Job Summary
Ennoble Care is seeking a
Full-time, Patient Onboarding Associate
to join our team at the Marlton, New Jersey office. This position is dedicated to ensuring every new patient has a positive, seamless introduction to Ennoble Care services. The Patient Onboarding will serve as the first point of contact after enrollment, making welcome calls, explaining our services, and scheduling initial appointments with our providers. In this role, you will play a critical part in building strong patient relationships and setting the stage for quality, coordinated care.
Key Responsibilities
Place timely welcome calls to all newly enrolled patients to introduce Ennoble Care and explain available services.
Schedule new patient appointments and ensure accurate entry of patient demographics, insurance, and visit details into the electronic medical record (EMR).
Provide patients and caregivers with clear information about what to expect during their first visit and address any initial questions.
Confirm appointment details with providers and coordinate with internal teams to ensure smooth onboarding.
Document all patient interactions, scheduling details, and follow-up needs accurately and promptly.
Identify and escalate urgent patient needs to clinical or operational staff as appropriate.
Collaborate with intake, scheduling, and clinical teams to resolve onboarding or scheduling issues.
Maintain a patient-centered approach by delivering compassionate, empathetic, and clear communication during every interaction.
Support departmental goals by contributing positively as a team member and assisting with related scheduling tasks when needed.
Qualifications
Strong verbal communication and customer service skills, with comfort handling a high volume of patient calls.
Compassionate, empathetic, and able to build trust quickly with new patients and families.
Highly organized with the ability to multitask, prioritize, and manage patient onboarding efficiently.
Proficiency in using computers, including Microsoft Outlook, Microsoft Office programs, and EMR systems (preferred).
Ability to work effectively in a fast-paced environment while maintaining accuracy and attention to detail.
Must successfully pass a background check and drug screen.
Preferred:
Previous experience in patient onboarding, scheduling, call center, or healthcare administration. Knowledge of healthcare terminology and insurance basics is helpful.
Starting Pay Rate: $20.00/hr + bonus potential
PLEASE NOTE: THIS IS A FULL-TIME, IN-OFFICE POSITION.
#black
Full-time employees qualify for the following benefits:
Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity.
Paid Time Off
Paid Office Holidays
All employees qualify for these benefits:
Paid Sick Time
401(k) with up to 3% company match
Referral Program
Payactiv: pay-on-demand. Cash out earned money when and where you need it!
Candidates must disclose any current or future need for employment-based immigration sponsorship (including, but not limited to, OPT, STEM OPT, or visa sponsorship) before an offer of employment is extended.
Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against
protected characteristics including but not limited to - race, age, sexual orientation, gender identity and expression, national
origin, religion, disability, and veteran status.
Location: Boston, MA
Workplace: OnSite
At WHOOP, we're on a mission to unlock and inspire performance for life. WHOOP empowers users to perform at a higher level through a deeper understanding of their bodies and daily lives. Our wearable device tracks key physiological metrics such as heart rate variability, resting heart rate, and sleep quality to provide personalized insights into users' fitness, health, and recovery.
As a Backend Software Engineer II, you will build on WHOOP’s generative AI capabilities to develop and maintain exciting, member-facing features that drive meaningful health outcomes. You will play a vital role in delivering personalized insights across WHOOP and work alongside experienced engineers, designers, and product managers to help members better understand their health, optimize performance, and gain clarity throughout their WHOOP journey.
RESPONSIBILITIES:
- Collaborate with cross-functional team including Product, Design, Analytics, and Data Science to gather technical requirements and deliver impactful infrastructure and tools
- Leverage Java, Kafka, AWS, and PostgreSQL to deliver scalable and reliable software solutions and features
- Consistently deliver high-quality code, adhering to best practices in software design and development
- Develop and maintain observability and monitoring systems to ensure the stability and reliability of deployed features
QUALIFICATIONS:
- 2-4 years of backend software development experience, ideally in languages like Java
- Familiarity with asynchronous processing systems (Kafka, SQS)
- Experience in backend development, working on large-scale software systems and RESTful API design
- Experience in relational database design and development (PostgreSQL)
- Experience with scalable system design and performance optimization
- Strong independent problem-solving skills and the ability to work effectively in a fast-paced, collaborative environment
- Excellent communication skills and a commitment to delivering high-quality work
- A proactive, collaborative team player, eager to take on new challenges, continuously learn, and adapt in a fast-paced, data-informed environment
Learn more about our Software Org and how to be successful in your engineering career at WHOOP via our Career Framework https://engineering.prod.whoop.com/careerframework.
This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.
Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.
WHOOP is an Equal Opportunity Employer and participates in E-verify https://www.e-verify.gov/ to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values.
At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success.
The U.S. base salary range for this full-time position is $125,000- $175,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training.
In addition to the base salary, the successful candidate will also receive benefits and a generous equity package.
These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements.
Location: Boston, MA
Workplace: OnSite
At WHOOP, we're on a mission to unlock and inspire performance for life. By providing members with a deep understanding of their bodies, behaviors, and daily lives, WHOOP empowers healthier choices and peak performance.
We are seeking a Senior AI Researcher to join our Foundation AI team. This team builds the multimodal foundation models that underpin WHOOP’s next generation of intelligent, personalized, and health-enhancing experiences. These models integrate data across wearable sensors, language, biomarkers, clinical information, and self-reported inputs to create scalable AI systems that understand human physiology and behavior.
In this role, you’ll serve as a senior individual contributor driving the research, development, and deployment of large-scale multimodal models. You’ll collaborate closely with data scientists, ML engineers, and cross-functional partners to push the boundaries of deep learning and ensure our models deliver measurable value to WHOOP members.
RESPONSIBILITIES:
- Design, train, and optimize large-scale multimodal foundation models that integrate wearable sensor data, text, biomarkers, and behavioral data.
- Conduct applied research in self-supervised learning, representation learning, and downstream task fine tuning to advance WHOOP’s core model capabilities.
- Develop scalable, distributed training pipelines for large models on high-performance compute environments.
- Collaborate with MLOps, data engineering, and software engineering teams to operationalize models for production deployment, ensuring robustness, reproducibility, and observability.
- Partner with product and research teams to translate foundation model capabilities into downstream features that deliver meaningful member value.
- Contribute to the technical roadmap and architectural direction for foundation model development at WHOOP.
- Ensure models adhere to WHOOP’s standards for ethical, transparent, and privacy-preserving AI.
QUALIFICATIONS:
- Advanced degree (Master’s or Ph.D.) in Computer Science, Machine Learning, Electrical Engineering, or a related field, or equivalent professional experience.
- 7+ years of experience in applied ML, AI research, or large-scale modeling, with a track record of delivering production systems.
- Expertise in modern deep learning (e.g., transformers, state space models), multimodal model training.
- Proficiency in Python and deep learning frameworks (e.g., PyTorch, TensorFlow).
- Familiarity with training models on mulit-node, multi-gpu distributed compute environments.
- Familiarity with best practices for data, model, and context parallelisms.
- Strong applied experience with representation learning, self-supervised methods, and post-training for downstream applications.
- Experience with reinforcement learning for post-training foundation models (PPO, DPO, GRPO etc.).
- Familiarity with MLOps best practices including model versioning, evaluation, CI/CD for ML, and cloud-based compute.
- Excellent communication skills and ability to collaborate cross-functionally with engineers, researchers, and product teams.
- Passion for WHOOP’s mission to improve human performance and extend healthspan through science and technology.
This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.
Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.
WHOOP is an Equal Opportunity Employer and participates in E-verify https://www.e-verify.gov/ to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values.
At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success.
The U.S. base salary range for this full-time position is $190,000 - $230,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training.
In addition to the base salary, the successful candidate will also receive benefits and a generous equity package.
These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements.
ГибридMexico
San Francisco, CA | New York City, NY | Washington, DC
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УдалённоUS - Remote; San Francisco, CA; New York, NY; Atlanta, GA
УдалённоUS - Remote; San Francisco, CA; New York, NY; Atlanta, GA
УдалённоUS - Remote; San Francisco, CA; New York, NY; Atlanta, GA
УдалённоUS - Remote; San Francisco, CA; New York, NY; Atlanta, GA
ГибридTokyo, Japan
ГибридPalo Alto; New York; San Francisco; Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks
Palo Alto; Willingness to travel (NY, Singapore) and work flexibly to support timezone-aligned onboarding; Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks
United States - Remote
ОфисCiudad de México, Mexico
УдалённоUnited States; ClickUp Talent Acquisition will only initiate contact via an @clickup.com http://clickup.com email or through our official careers portal on clickup.com http://clickup.com