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Location: Montreal, Canada The company provides full relocation support, including immigration assistance, and offers a relocation bonus upon arrival in Montreal. Selected candidates may work remotely during the initial months while their immigration process is being completed; however, the long-term expectation is for the individual to transition to onsite work in Montreal once relocation has been finalized. Tasks summary: Architecture Concept & Requirements • Gather functional, performance, pointing, environmental and security requirements from mission stakeholders & CONOPs. • Capture, trace and map payload requirements from mission level to subsystem level • Coordinate with cybersecurity team for payload‑specific assessments • Perform requirement management and maintain bidirectional traceability throughout the program life cycle. Payload Architecture & Design • Design the SAR system architecture (antenna arrays & RF front-end Tx/Rx components, digital beamforming, processing chain and digital electronics, power, thermal, and mass). • Lead the conceptual, preliminary, and detailed design phases, producing trade studies, performance budgets). • Produce Interface Control Documents (ICDs) with other subsystems and ground segment. • Provide system‑level specifications to hardware designers, review schematics, layouts, thermal interfaces, and mechanical constraints Simulation & Analysis • Perform performance simulations for tolerance budgeting and image quality. • Support algorithm and analytical development to process SAR. • Define and maintain Payload DC power budget with utilization models. • Perform FMECA, Fault tree and FDIR, reliability modeling and availability to meet mission objectives Cross‑Functional Coordination, Stakeholder & Program Interaction • Communicate technical status, risk assessments and trade‑study results to senior management and/or customers or partners. • Support payload design authority in System design reviews, Power/Structure/Thermal interfaces and Mission Operations assessments. • Liaise with Electrical, Power, Structures, Thermal, Software, Ground‑Segment and Mission‑Operations teams to resolve integration issues early. • Support B&P (Phase 0 & pre-phase A). Integration & Verification (IVV) • Develop Payload Verification Master Plan covering unit‑test, subsystem‑test, payload‑level test, environmental and electromagnetic compatibility (EMC) test campaigns. • Lead test‑automation framework set‑up, test‑case definition, results analysis and test‑report certification. Technical Leadership & Mentorship • Mentor, guide junior engineers and interns. • Act as technical liaison with customers, partners and external vendors • Act as Continuous Improvement stakeholder • Contribute to the company’s knowledge‑base, process enhancements, and standards development. Configuration, Documentation & Standards Management • Ensure all artefacts, analysis, firmware, deliverables and documentation are version controlled in PLM environment. • Lead and Support design reviews (SRR, PDR, CDR, MRR/TRR…etc.). • Support Technology Road‑Mapping & Innovation. On Orbit & Operations Support • Provide technical support to Mission Operations for routine payload health monitoring, contingency handling and performance trending. • Lead root‑cause investigations for on‑orbit anomalies; update design baselines and lessons‑learned. • Analyze on‑orbit telemetry, update filter parameters, and generate performance reports. • Support SOOH development and associated operator training. Required Qualifications:  B.Sc. in Electrical Engineering, Computer science or Physics with 10 + years of experience supporting SAR remote sensing system development, integration and test on LEO/MEO missions.  Strong technical-writing ability (requirements, ICDs, test procedures, risk reports) and presentation skills; comfortable interfacing with customers, suppliers and senior leadership.  Strong understanding of aerospace system engineering fundamentals.  Hands-on individual who can support systems integration processes and capability to test systems and resolve problems.  Experience with Confluence and JIRA.  Demonstrated capability to efficiently work with little supervision.  Ability to distill complex problems to fundamentals to solve with analysis, similarity, or creativity.  Demonstrate excellent written and oral communication skills in English; knowledge of French will be considered an asset (Contact with clients outside Quebec and work on deliverables in English).

Location: Paris, Remote Workplace: remote The Trainer is our pedagogical and platform expert within the Professional Services (PS) team. Your mission is to empower our clients to build Collaborative Learning organizations by mastering our platform and methodology. You aren't a technical expert; you are a pedagogical and platform expert who ensures that clients don’t just "use" the software, but master it to drive long-term engagement. By owning our "One-to-Many" offer (Engagement Academy & Stadium webinars), you ensure that every client, from their first day of implementation, has the knowledge and confidence to make their project a success. You don't just deliver content; you develop a scalable learning ecosystem that ensures every client gets the best start possible by mastering our Collaborative Learning methodology. You will work closely with the Customer Success Team and Product teams to ensure our training offer addresses the actual friction points and needs of our client base. Within 1 month, you will: Master our Platform's core user experience and the Collaborative Learning methodology Become a platform expert (from a user & admin perspective) and get certified on our methodology. Shadow existing Stadium webinars and Academy workflows to understand the current "One-to-Many" engine. Connect with colleagues worldwide through virtual coffee chats and team-building activities. Within 3 months, you will: Host your Stadium webinars and receive peer feedback on your ability to drive platform engagement. Identify and execute your updates on the Engagement Academy to align with the latest product releases. Define your quarterly priorities in relation to the Support & Services roadmap with your coach. Actively contribute to our internal knowledge base (Confluence) to share best practices on platform usage and client engagement. Within 6 months, you will: Lead a project to improve the One-to-Many strategy (e.g., new webinar formats, gamification of the Academy, or localized content). Participate in Discovery Meetings with Product Managers to share insights on how clients actually use and adopt the platform. Analyze Academy completion rates and Stadium satisfaction scores to iterate on the training Catalog. Build new processes and update Confluence with the information needed for the team's daily work. Within 12 months, you will: Onboard and mentor new Trainers, teaching them how to turn platform features into compelling learning stories. Take full ownership of a recurring team pillar (e.g.,being the internal referral for complex solution training). Develop advanced toolkits and training paths based on the most successful client use cases. The Skills Set: 3+ years of successful experience as a Trainer OR successful client-facing experience in Customer Success/Care. You are recognized for your listening and teaching skills You express your ideas in a clear and concise manner, both in writing and orally You are proactive and prefer working in a strong results-oriented culture A past experience in the learning industry is a plus You have excellent overall writing skills in a number of different styles/tones, and impeccable spelling and grammar in German and English. Enthusiasm for our working environment explained here: https://bit.ly/Convexity360L What we offer: Compensation: Package includes base salary, a variable component and equity 📈 Benefits/Perks : Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent. Balance: Flexible hours, full remote work possible anywhere in France 🏠 Diversity, Equity, and Inclusion : We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝 Corporate Social Responsibility : Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍 Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity_360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻‍💻🏆 Interview Process: Phone Screen with our Talent Acquisition Manager Discovery Meeting with our LEC Coach Case Study Meeting with our LEC Coach and a member of the team Clarification Meeting with our Head of professional Services EMEA Culture Fit Meeting with our VP Global Professional Services Offer ! Who We Are 360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place. 360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA. Learning Includes Everyone. In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!

Location: Canada Wide - Excluding Quebec Workplace: Remote Safe Software is seeking a Technical Support Team Lead to join our growing Customer Experience team. In this role, you’ll lead a group of technical specialists who support customers using FME Flow. Your focus will be on coaching the team, helping them grow, and ensuring customers receive consistent, high-quality support. You’ll also collaborate across departments to improve customer experience, advocate for product enhancements, and drive knowledge sharing across the FME community. ABOUT THE TEAM The Customer Support team works with organizations around the world to ensure success with the FME platform. Within this team, the FME Flow group provides timely and expert technical support. We collaborate with Sales, Product, and Development teams to advocate for improvements and enhance the customer experience. We’re a collaborative, mission-driven team that values empathy, knowledge sharing, and continuous learning. WHAT YOU’LL BE DOING Team Leading (Primary Focus): - Lead the team to successfully meet support objectives. - Set team objectives, conduct regular 1:1 check-ins, and support goal-setting through ongoing feedback and coaching. - Act as an escalation point for complex customer issues and support the team in resolving them. - Collaborate with other teams where needed to ensure customers get the best support possible. - Review knowledge base content from the team and provide feedback and direction. - Identify and implement process improvements to enhance customer support. - Maintain active communication with the Director of Customer Support and the VP of Customer Experience. - Identify the skills that are needed to improve the team, including the training of existing staff and hiring new members for the team. Product Support: - Work within support tickets to provide product support to customers. - Engage with the Product Managers to provide expert knowledge on customer feedback and requirements to relevant teams. - Collaborate with sales teams to understand customer needs and provide technical support during the sales process. - Foster technical relationships with the development teams to help them understand pain points within the product. - Work with the Community team to ensure that technical questions are answered promptly. Events: - Contribute to customer-facing events such as the Partner Summit and User Conference, including providing technical support and on-site engagement as needed. Knowledge: - Work alongside the team to share solved problems with the user community through our blog, knowledge articles, or webinars. WHAT WE’RE LOOKING FOR Safers come from a variety of backgrounds with diverse skills and knowledge. That being said, those who are most successful in this role have experience with the following: - Bachelor’s degree in a relevant field or equivalent work experience in a technical customer-facing role. - Significant experience supporting or administering complex enterprise software environments. - 3-5+ years working with technical products in a customer support capacity. - 2+ years experience in a leadership or mentorship role (or equivalent experience). - Strong creative problem modelling and solving skills. - Self-motivated and able to make decisions on the spot. - Excellent communication and interpersonal skills. - A demonstrated ability to learn and adapt quickly. - Ability to work well independently and with others. - Experience with support tools such as Zendesk, Jira, Confluence, or similar platforms. - Soft skills: Curious, empathetic, teamwork-oriented, clear communication, humble, proactive, passionate and innovative WHAT YOU CAN EXPECT When you choose a career with Safe Software, you’re also choosing… - Meaningful Work: Make a profound impact across our business, workplace and data integration product. - A Supportive Environment: Feel empowered to share your ideas and implement them with high autonomy and team support. - Social Responsibility: Become part of a team that finds meaningful ways to give back https://www.safe.com/about/community-initiatives/. Take paid time off to volunteer for one of our Safe-organized opportunities that align with our core community initiatives. - Learning & Career Development: We believe in your continuous learning and growth. Take advantage of an annual learning budget and training programs paid for by Safe. - Flexible Working Hours: Flexible and remote-friendly work arrangements to fit your lifestyle. Work when you want, and how you want to. - Work-Life Balance: There's no place for burnout at Safe. Maintain a healthy balance of your personal and work life without splitting yourself in two. Enjoy 3 weeks of vacation to recharge, plus an additional paid 6 seasonal days off per year. - Health & Wellness: Extended health, dental, health or lifestyle spending, and counseling benefits from day 1. That’s right, no waiting period. - Family is important: We are dedicated to supporting our employees through parenthood and offer a Parental Leave Top-Up Program for new parents through childbirth or adoption. - Shared Success: Share in Safe’s success with our bi-annual profit sharing and RRSP/TFSA matching program. - An Accessible Commute: Regardless of your commute method, we’re located close to public transit, and provide complimentary parking and bike storage for our team!   ABOUT SAFE SOFTWARE Safe Software transforms organizations with FME, the only All-Data Any-AI Enterprise Integration Platform connecting all your data, anywhere, at any velocity. With over 30 years of expertise and 25,000+ enterprise customers across 125+ countries, we simplify your data journey, wherever it leads. Founded in 1993, Safe is headquartered in Surrey, BC with over 300 team members and counting. We’re always looking for talented individuals with diverse backgrounds who are determined to learn and grow. Are you ready to join the team? OUR COMMITMENT TO DIVERSITY AND INCLUSION Safe Software is an equal opportunity employer and we truly believe that innovation and strength begin with diversity and inclusion. We welcome all candidates regardless of race, gender identity or expression, sexual orientation, age, ability, disability, national or ethnic origin, political belief, religion, or family status. Should you require accommodations during the recruitment process, please contact hr_dept@safe.com. NOTICE REGARDING USE OF AUTOMATED TOOLS IN HIRING At Safe Software, we use automated tools to help us process applications and identify qualified candidates. These tools may assist in screening resumes and summarizing interview content based on the information you provide. This helps our team review applications efficiently while ensuring every candidate is considered based on the requirements of the role. Please be assured that the final hiring decision is always made by a member of our team. For more information on how we protect your privacy, please see our policy https://www.safe.com/legal/#applicant-privacy-policy. If you have questions about this process, please contact us at hr_dept@safe.com.

Location: Porto, Portugal Workplace: none TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization. We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact? Responsibilities We’re looking for a motivated and detail-oriented individual to support our Product Security initiatives. This role is ideal for a student in Business Informatics, Information Technology, Computer Science or a related field who is passionate about secure development practices, vulnerability management, and product lifecycle security. You’ll work closely with a Product Security Manager to coordinate security vulnerabilities, document and improve processes, and contribute to the secure software development lifecycle (S-SDLC). This is a great opportunity to gain hands-on experience in both technical security and product management. Assist in coordinating and tracking security vulnerabilities across products and teams. Support the integration of security into development workflows. Review, document, and improve internal security-related processes. Participate in cross-functional meetings and flag potential security-relevant topics. Work with tools like Jira, Confluence, and other project management platforms. Help with roadmap planning and agile methodologies (Scrum, Kanban). Requirements Currently enrolled in a degree in Computer Science, Software Security or equivalent (enrollment certificate required). Availability to work 20h/ week. Strong interest in Product Security, Secure Development Lifecycle, and Vulnerability Management. Analytical mindset with good communication and documentation skills. Self-driven, curious, and eager to learn in a dynamic environment. Fluency in English is mandatory, further languages such as Portuguese or German are a plus. What we offer The contract location will be Porto, Portugal Make an impact! Take on the responsibility and work on your own projects. Your passion and skills will be used in international projects and support the operations of our business! Fixed Contract with trust based working hours Make yourself at home! We don't wear ties. In our casual office atmosphere, you can wear whatever you want and enjoy your breaks in one of our many lounge areas Hungry for knowledge? Our TeamViewer Library offers a wide range of industry-related books selections, and our E-Learning Center is available 24/7 We truly live and celebrate our cultural diversity! Our colleagues come from more than 70 countries and speak more than 40 languages We work hard and play harder! Look forward to our company celebrations, team events and other social gatherings Attractive workstations with modern and ergonomic equipment, fruits, soft drinks, sports offerings and many other corporate benefits wait for you! Our students are the potential employees of "tomorrow" - After your studies, you will have good chances of starting a full-time job TeamViewer is an equal opportunity employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race. If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.

Location: Baku Workplace: remote ABOUT YOU We are looking for an Operations Engineer who is technically curious, detail-oriented, a strong communicator, and proactive to join our Global Technical Operations (GTO) team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to monitor and investigate production issues across a global platform, help improve how we detect and respond to incidents, analyze trends and patterns in production data, and contribute to better communication with partners and stakeholders during incidents. Strong troubleshooting skills, observability platform experience, and scripting ability are essential, along with experience in SRE, DevOps, production operations, or NOC environments supporting high-availability platforms (payments, e-commerce, SaaS, or gaming). The ability to communicate clearly and effectively in English — both written and verbal — when writing incident updates, shift handoffs, and status page communications will be key to your success in this role. If you're passionate about keeping critical systems running and continuously improving operational processes and love being the first to spot issues and the one who drives them to resolution for game developers and players worldwide, we would love to hear from you! ABOUT US Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game. For more information, visit xsolla.com. Responsibilities Serve as the primary dashboard monitor during your shift — continuously watch the GTO Operational Dashboard in Datadog, detect anomalies by correlating signals across APM, logs, metrics, synthetic tests, and Real User Monitoring, and determine whether alerts warrant an incident ticket or can be resolved through immediate investigation. Triage and investigate production incidents — create incident tickets in JIRA Service Management, perform initial technical investigation using Datadog (traces, logs, infrastructure and application metrics), determine blast radius and likely root cause domain, and route to the correct team (Product SRE, Infrastructure SRE, or Engineering) using the smart routing model. Own lower-severity incidents end-to-end from detection through resolution — diagnose, execute runbook procedures, and resolve without escalation where possible. Escalate promptly when an incident is unresolved within defined thresholds or requires a code-level fix. Support the TSO Lead during major incidents as the technical right hand in the war room — surface real-time data (error rates, impact scope, deployment history, related alerts), maintain the incident ticket with live timeline entries and linked evidence, and execute mitigation actions as directed. Draft incident communications under TSO Lead direction, including internal Slack updates, stakeholder notifications, and customer-facing status page updates (status.xsolla.com). Support clear, timely communication throughout the incident lifecycle. During non-incident periods, analyze incident trends, recurring issues, and production bugs — compile data from Datadog, JIRA, and Slack, identify patterns, and contribute findings to regular reports for product and engineering teams. Compile incident timelines and draft initial PIR documents for Post-Incident Review preparation. Track PIR action items post-session and flag overdue items to the TSO Lead. Build and maintain operational automation (alert enrichment scripts, incident templates, Slack workflows, dashboard widgets) and contribute to runbook development — documenting new resolution procedures so they can be repeated by any Operations Engineer on any shift. Conduct structured shift handoffs covering active incidents, at-risk services, upcoming deployments, and follow-up items. Participate in knowledge transfer sessions with SREs to continuously expand independent resolution capability. Cover for the TSO Lead during vacations, absences, or emergencies — including severity classification, escalation decisions, stakeholder communications, and basic Incident Commander functions. Publish health reports of critical apps periodically. Qualifications and Skills 4+ years of experience in SRE, DevOps, production operations, NOC, or technical operations in a high-availability environment. Experience with platforms that handle payments, e-commerce, SaaS, or gaming workloads is preferred. Strong troubleshooting and investigation skills — ability to take an alert or user-reported symptom and methodically trace it through the stack: application logs, APM traces, infrastructure metrics, database queries, and network paths. Hands-on experience with Datadog (or equivalent observability platform: Grafana, Splunk, New Relic, Elastic) — navigating APM, building log queries, reading infrastructure dashboards, interpreting SLO burn rates, and configuring monitors and alerts. Proficiency in at least one scripting language: Python, Go, or Bash. You will write automation scripts, build operational tooling, and work with APIs. Clear written and verbal communication skills in English — ability to write incident tickets, investigation notes, Slack updates, shift handoff reports, status page communications, and PIR drafts that are clear, concise, and useful to both technical and non-technical audiences. Working knowledge of Kubernetes and cloud infrastructure (GCP preferred, AWS/Azure acceptable) — understanding of pods, deployments, services, ingress, node health, and how to investigate Kubernetes-related production issues. Understanding of SLOs, error budgets, and burn-rate alerting — knowing what a multi-window burn-rate alert means, how error budgets deplete, and how SLO breaches translate into incident severity. Experience with incident management tooling: JIRA or JIRA Service Management, PagerDuty or OpsGenie, Slack, and Confluence. Experience with or strong interest in AI/ML-assisted operations: anomaly detection, alert correlation, predictive monitoring, or automated remediation. Comfort with 24x7 shift-based operations as part of a follow-the-sun model with handoff overlaps. Weekend on-call (rotating) is required. Nice to Have Experience in the gaming, payments, or fintech industry — particularly environments where transaction processing, checkout flows, or player-facing services must meet strict uptime requirements. Familiarity with Datadog Service Catalog, synthetic monitoring, and RUM; exposure to database operations (MySQL, PostgreSQL, Redis, Kafka); and experience with CI/CD pipelines and deployment tooling (GitLab CI, ArgoCD, Helm). JIRA Service Management administration experience (workflows, automation rules, SLA timers) or ITIL Foundation certification — practical experience matters more than credentials. The duties and responsibilities of this position may evolve over time to support the organization's goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws, Xsolla is committed to protecting your personal information and respecting your privacy. For any inquiries related to data privacy, please contact: careers@xsolla.com For more vacancies: Careers | Xsolla

Location: Baku Workplace: remote We are looking for a Technical Service Operations Lead (TSO Lead) who is operationally driven, collaborative, analytical, and a strong communicator to join our Global Technical Operations (GTO) team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to help coordinate incident response alongside cross-functional teams, identify trends and patterns in production issues, improve how we communicate with partners during incidents, and drive continuous improvement through post-incident reviews. Strong incident management experience, ITIL knowledge, and observability/monitoring expertise are essential, along with experience in technical operations, SRE, or NOC environments supporting high-availability platforms (payments, e-commerce, SaaS, or gaming). The ability to communicate clearly and effectively in English — both written and verbal — across technical and executive audiences will be key to your success in this role. If you're passionate about driving operational excellence and platform reliability at scale and love ensuring the reliability and uptime of commerce and payment solutions that game developers and players depend on, we would love to hear from you! ABOUT US Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game. For more information, visit xsolla.com. Responsibilities Serve as Incident Commander for major incidents — coordinating cross-functional response teams, driving investigation, making escalation decisions, and ensuring incidents are resolved within SLA targets. Own all incident communications: draft and send clear, timely updates to senior leadership, Customer Success, and partner/customer contacts throughout the incident lifecycle, and manage customer-facing status page updates (status.xsolla.com). Facilitate blameless Post-Incident Reviews (PIRs) for major incidents — leading root cause identification, assigning corrective actions with clear owners and deadlines, and tracking them to closure. During non-incident periods, proactively analyze incident trends, recurring issues, and production bugs — identify patterns, create Problem tickets, and report findings and recommendations to product and engineering teams on a regular cadence. Enforce the incident management framework across the organization, including the severity model, priority matrix, SLA targets, escalation procedures, and deployment readiness gates. Oversee and mentor the Operations Engineer on your shift — coaching on triage, investigation, runbook execution, and documentation quality while conducting regular knowledge transfer sessions to build depth across the service portfolio. Produce shift handoff reports and deliver regular operational reporting: incident trends, KPI performance (MTTD, MTTA, MTTR), SLA adherence, proactive detection rate, and repeat incident analysis. Audit service catalogue completeness on a regular cadence and govern JIRA Service Management workflows for incident, PIR, and problem management. Cover for the Operations Engineer role during vacations, absences, breaks, or surge incidents — including monitoring, triage, ticket creation, and runbook execution. Participate in weekend on-call rotation for major incidents. Qualifications and Skills 6+ years of experience in incident management, SRE, NOC leadership, or technical operations in a production environment supporting high-availability, high-transaction systems (payments, e-commerce, SaaS, or gaming platforms preferred). Proven incident management experience — coordinating multi-team response, making real-time escalation decisions, and communicating with executive stakeholders under pressure. Excellent written and verbal communication skills in English — ability to draft clear, concise executive updates at 3 AM under pressure, facilitate blameless PIRs, present operational metrics to senior leadership, and communicate incident status to customers and partners with clarity and professionalism. Strong ITIL foundation — understanding of incident, problem, and change management lifecycles with practical experience implementing or operating ITIL-aligned workflows. Technical depth across the observability stack — ability to read and interpret logs, traces, and metrics in Datadog (or equivalent: Grafana, Splunk, New Relic). Understanding of APM, SLOs, error budgets, burn-rate alerting, and synthetic monitoring. Hands-on experience with incident tooling: Datadog, PagerDuty or OpsGenie, JIRA or JIRA Service Management, Slack, and Confluence. Analytical mindset — ability to identify trends, patterns, and recurring issues from incident data and translate them into actionable recommendations for product and engineering teams. Experience with SLA/SLO-driven operations where MTTD, MTTA, and MTTR are measured, reported, and improved. Experience with or strong interest in AI/ML-assisted operations: anomaly detection, alert correlation, predictive alerting, automated remediation, or self-healing automation. Comfort with 24x7 shift-based operations as part of a follow-the-sun model with handoff overlaps. Weekend on-call (rotating) for critical severities is required. Nice to Have Experience in the gaming, payments, or fintech industry, and with customer/partner-facing incident communications and status page management. JIRA Service Management administration experience (workflows, SLA timers, automation rules) and familiarity with Datadog Service Catalog, scorecards, and SLOs — especially burn-rate alerts and multi-window SLOs. Experience building an operations function from scratch — defining processes, writing runbooks, establishing governance cadences. Background in Kubernetes, cloud infrastructure (GCP preferred), microservices architecture, or distributed systems. ITIL certification (Foundation or higher) is a plus. The duties and responsibilities of this position may evolve over time to support the organization's goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws, Xsolla is committed to protecting your personal information and respecting your privacy. For any inquiries related to data privacy, please contact: careers@xsolla.com For more vacancies: Careers | Xsolla

Location: Limassol Cyprus Workplace: OnSite About us Scorewarrior is a game developer and publisher based in Limassol, Cyprus. We are working on Total Battle — a cross-platform MMO 4X strategy game with a deep social system and extensive player interaction. We have 2 million monthly active players and continue to grow with the goal of becoming the #1 game in the genre. Our team consists of 200+ passionate, talented, self-driven, and continually developing professionals who love making high-quality games. We are looking for a Relocation Specialist to join our Relocation Team. In this role, you will support employees throughout all stages of relocation, immigration, and business travel, ensuring a high level of service, accuracy, and genuine care for people. This position is a great fit for someone who values structure, documentation, and well-defined processes, is comfortable working with multiple tasks in parallel, and enjoys helping people relocate and adapt to a new country. Key Responsibilities - End-to-end coordination of employee relocations to Cyprus, including: a) visa and immigration support; b) relocation with family members and dependents; c) coordination of pet relocation; d) preparation, review, and management of immigration documentation for employees and their families. - Planning and coordination of employee business trips worldwide. - Monitoring and managing timelines for residence permits, visas, and work permits for employees and their family members, including renewals and status changes. - Providing support to employees and candidates on matters related to immigration, travel, and long-term planning, including citizenship-related questions. - Close collaboration with HR, Recruiting, Hiring Managers, and external partners. - Active participation in the development and continuous improvement of relocation and travel support processes. Candidate Requirements - Higher education degree. - At least 2 years of experience in Global Mobility/Relocation or similar roles in HR. - Currently based in Cyprus. - Solid knowledge of Cyprus immigration requirements and practical experience working with the Migration Department. - Hands-on experience with: a) Google Spreadsheets; b) task management tools (Master Task, AirTable, Asana, or similar); c) knowledge bases (Notion, Confluence). - Strong attention to detail, accuracy, and a structured approach to work. - Ability to work effectively in a fast-paced, multitasking environment and manage priorities. - Knowledge of Greek is a strong advantage. We Are Looking for Someone Who - Can plan and manage multiple processes simultaneously. - Works confidently and calmly with deadlines. - Is able to explain complex topics in a clear and approachable way. - Has a strong service mindset and genuinely cares about people. - Is comfortable working independently while valuing teamwork. - Is not afraid of non-standard cases and is ready to look for solutions while staying positive and rational. What We Offer - The best team in the world! - An excellent remuneration package, including a 13th salary. - A modern and sunny office space close to the sea. - Private health insurance for you and your family members. - A monthly school allowance for your children at pre-school and school-age. - Lunch compensation. - Personal development opportunities paid for by the company: professional and language courses, books, etc. - Bonuses for outstanding results, years worked, getting married, and the birth of a child. - Monthly office parties and epic, annual offsite company birthday and Christmas parties.

Location: Kuala Lumpur Workplace: onsite ABOUT YOU We are looking for a Content & Marketplace Operations Manager to own how content, campaigns, and partner experiences are surfaced across x.la, Xsolla Mall, and key homepage surfaces. This role is responsible for turning cross-functional priorities from Marketing, Business Development, Product, SEO, and Paid Media into a clear, prioritized content roadmap that drives awareness, engagement, and adoption across the ecosystem. You will operate as a strong individual contributor with real ownership — consulting stakeholders, owning prioritization, and ensuring alignment with the VP of Marketing and VP of Xsolla Partner Network. ABOUT US Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.   For more information, visit xsolla.com. Responsibilities Marketplace & Homepage Ownership Execute the content and placement plan across x.la and Xsolla Mall homepage and marketplace surfaces, as directed by Marketing, BD, and Product stakeholders. Maintain the operational content programming roadmap, translating strategic priorities from Marketing, BD, and Product into actionable live-ops timelines. Translate launches, campaigns, and partner initiatives into clear marketplace programming for execution. Ensure alignment with leadership on priorities and trade-offs. Content Operations & Live Ops Manage day-to-day live operations across homepage tiles, featured placements, storefronts, and promotional modules. Maintain content freshness, cadence, and quality across all marketplace surfaces. Coordinate campaign launches and updates, including scheduling, QA, and go-live execution. Work with stakeholders on a content calendar, planning out updates over time. Work closely with Ops and Product teams to execute within existing CMS and tooling constraints. Manage localization of landing pages and promotional assets with regional teams to ensure accurate and market-relevant content delivery. Cross-Functional Coordination & Prioritization Serve as the main point of contact for marketplace content execution requests from Marketing, BD, and other stakeholders. Consult stakeholders to understand operational objectives, then own prioritization and sequencing of live-ops content. Proactively flag conflicts, capacity risks, and trade-offs, ensuring leadership alignment. Performance & Optimization Provide operational tracking for live content, reporting on immediate performance indicators such as: CTR and engagement Platform health (freshness, utilization) Partner with data and ops teams to ensure content performance dashboards are available and actionable for live-ops decisions. Implement content and placement optimizations based on performance insights and marketing strategy. Support experimentation efforts (e.g. placement testing, A/B tests where feasible). Scaling & Enablement Support x.la’s evolution into a scalable ecosystem of partner, brand, influencer, and creator storefront pages. Help define templates, repeatable processes, and operating standards to support scale. Normalize processes across x.la and Xsolla Mall where possible, adapting where necessary. Provide structured feedback to ops and product teams on tooling gaps and improvement opportunities. Build up a Content Calendar process to lay out a roadmap for content development Qualifications & Skills 2–5 years of experience in content operations, digital merchandising, marketplace operations, or similar roles. Experience managing homepage or platform content, content calendars, or live digital surfaces. Demonstrated experience applying AI tools and agentic AI workflows (LLMs, AI agents, automation platforms) to content operations — not just familiarity, but practical integration into day-to-day work. Ability to identify repetitive operational processes and design AI-driven automations (including autonomous or semi-autonomous agents) to improve speed, consistency, and scale. Comfort working with evolving AI tooling; willingness to experiment with and iterate on AI agents and AI-assisted workflows. Strong organizational skills with the ability to balance multiple stakeholders and priorities. Comfortable working in evolving systems and building processes where tools are still maturing. Analytical mindset with experience using data to guide decisions. Familiarity with CMS platforms, project tracking tools, and dashboards. Nice to Have (AI Automation Skills) Experience building agentic workflows using tools such as Claude, n8n, or similar platforms. Familiarity with connecting AI tools to operational systems (CMS, project management, communication platforms) for end-to-end automation. Track record of reducing manual operational overhead through AI-assisted processes. BENEFITS: Convenient work tools Latest Mac workplaces + additional hardware to make you more effective at work Google Chat, Gmail, Google Drive, Confluence, Jira, GitLab Professional growth Free trainings and participation in specialized conferences Rich knowledge exchange within the company More perks Health insurance (Medical, dental and optical)- Employee and dependants Flexible hours: organize your day according to your needs and sprint & teamwork demands No dress code Comfortable and new office environment  The duties of this position may change from time to time so the individual and organization can achieve their results. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla KL Sdn Bhd takes your privacy very seriously, and will not sell or externally distribute any data received during the hiring process. Pursuant to the Personal Data Protection Act 2010 (“PDPA”), Xsolla KL Sdn Bhd is mindful and committed to the protection of your personal information and your privacy. Please direct any inquiries regarding your data privacy to careers@xsolla.com. For more vacancies: https://xsolla.com/careers

Location: Kuala Lumpur Workplace: onsite ABOUT YOU We are looking for an Integration Manager who is technically sharp, partner-focused, and a natural communicator to join our Integrations team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to own the full lifecycle of partner integrations — from scoping and development through to launch and ongoing support. Strong full-stack development skills and the ability to translate complex technical concepts into clear, actionable solutions are essential, along with experience in frontend and backend implementation, B2C plugin integrations, and working directly with external partners. The ability to balance hands-on coding with partner-facing communication and junior developer mentorship will be key to your success in this role. If you're passionate about building seamless, high-quality digital experiences and love crafting innovative commerce solutions that help game developers connect with their players and grow their businesses, we would love to hear from you! ABOUT US Xsolla is a global commerce company with robust tools and services designed to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in its mission to bring opportunities together and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have everything they need to enjoy the game. For more information, visit xsolla.com. Responsibilities Develop template-based and custom Xsolla Pages for partner projects using site builder platforms (e.g., Webflow, Wix, Squarespace) and custom code solutions. Integrate B2C plugins (Quests, Offerwall, Rewards) into partner implementations and configure functionality based on specific project requirements. Serve as the primary technical point of contact for partners throughout onboarding and implementation, providing clear guidance on functionality, plugin configuration, and technical requirements. Collaborate with designers, content creators, and cross-functional teams to ensure pages align with brand standards and user experience goals. Provide ongoing technical support, troubleshoot and debug complex integration issues, optimize performance, and conduct quality audits on game titles, pricing, and SKUs. Mentor junior developers through code reviews, custom development tasks, and guidance on new or complex feature requests. Analyze existing technical issues, identify root causes through log analysis, and deliver actionable recommendations for resolution. Qualifications & Skills 3–5 years of full-stack development experience, with a strong portfolio of frontend and backend implementation work. Proficiency in React.js and its core principles, including state management workflows such as Flux or Redux. Strong knowledge of HTML, CSS, and JavaScript, with hands-on experience using site builder tools such as Webflow, Wix, or Squarespace. Experience with responsive design, cross-browser compatibility, and RESTful API integration using Fetch or similar methods. Solid experience with version control systems, particularly Git, within collaborative development environments. Strong problem-solving and debugging skills, including the ability to read logs, trace root causes, and resolve complex integration issues independently. Excellent communication skills — able to present technical solutions clearly, manage partner expectations, and facilitate productive discussions with both technical and non-technical stakeholders. Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field — or equivalent professional experience. Advanced proficiency with AI tools such as ChatGPT, Gemini, or Claude to enhance development productivity and problem-solving. Nice to Have: Ability to use Claude Code for agentic coding workflows and accelerated custom development tasks. BENEFITS: Convenient work tools Latest Mac workplaces + additional hardware to make you more effective at work Google Chat, Gmail, Google Drive, Confluence, Jira, GitLab Professional growth Free trainings and participation in specialized conferences Rich knowledge exchange within the company More perks Health insurance (Medical, dental and optical)- Employee and dependants Flexible hours: organize your day according to your needs and sprint & teamwork demands No dress code Comfortable and new office environment  The duties of this position may change from time to time so the individual and organization can achieve their results. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla KL Sdn Bhd takes your privacy very seriously, and will not sell or externally distribute any data received during the hiring process. Pursuant to the Personal Data Protection Act 2010 (“PDPA”), Xsolla KL Sdn Bhd is mindful and committed to the protection of your personal information and your privacy. Please direct any inquiries regarding your data privacy to careers@xsolla.com. For more vacancies: https://xsolla.com/careers

Location: Berlin, Germany Workplace: hybrid At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a Founding Product Manager to join one of our clients ' team. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you. Berlin • Cybersecurity & AI Startup • Recently Funded A newly funded cybersecurity startup in Berlin is looking for a Founding Product Manager to join as a founding team member and help design the core security, identity, and enforcement foundations of a next-generation AI-powered security risk management platform. It’s an early-stage startup founded by experienced cybersecurity leaders with backgrounds in Israeli Intelligence units. We are looking for a hands-on Founding Product Manager for a hybrid role based in central of Berlin. If you are passionate about cybersecurity and AI tech, thrive in fast-paced startup environments, and enjoy building complex platforms from the ground up, this is an opportunity to make a real impact. They’re building a next-generation cyber risk platform that helps enterprises understand, measure, and reduce identity risk at scale. Our goal is to turn complex identity and security data into clear, actionable risk insights that CISOs and CTOs can trust. You will work from scratch on core platform components from day one, shaping how modern enterprises manage and reason about risk using cloud-native systems and AI-driven analysis and automated enforcement through AI Agents. Key Responsibilities: Define and build product for new cyber security product from scratch Design end-to-end user journeys across the entire platform, from onboarding to daily usage and advanced workflows Define platform information architecture, navigation, and core UX principles Own wireframes, user flows , and interaction logic (from low-fidelity to production-ready concepts) Prepare tickets and own backlog Translate user needs, risk scenarios, and business goals into intuitive UI/UX decisions Contribute the product vision and translate it into a clear, actionable roadmap Ensure complex security and risk concepts are expressed in simple, usable interfaces Drive product discovery , validation, and prioritization from day zero Work closely with engineering, security, and data teams to ship the right product fast Define MVP scope, iterate based on real customer feedback, and avoid over-engineering Balance security, usability, and scalability in a complex cyber risk platform Represent the product internally and externally with customers, partners, and investors Build whole platform from scratch Must have skills: 10+ years of hands-on experience designing complex B2B SaaS web platforms for technical products Proven ability to scatch end-to-end user journeys using Figma (flows, wireframes, interactive prototypes) Strong experience with design systems and component-based UX (Figma libraries, tokens, variants) Ability to write clear PRDs, user stories, and acceptance criteria in Notion, Confluence, or similar Experience working closely with engineering teams using Jira, Linear, or GitHub Projects Solid understanding of REST APIs of SaaS integrations and backend-driven UIs (can read OpenAPI / Swagger specs) Experience defining data-heavy dashboards (tables, filters, charts, drill-downs) Strong grasp of UX for complex domains (security, risk, finance, compliance, or enterprise admin tools) Familiarity with event tracking and product analytics Experience in using TOP product AI tools Ability to run user interviews and usability testing and translate findings into product decisions Strong understanding Ability to build things from scratch at early stage startup High ownership mentality, startup mindset, and ability to move quickly. Experience in startup or scale-up environments Low ego, high commitment, and a true tech startup mentality . Strong problem-solving skills and ability to work in a collaborative environment. Excellent English communication skills Nice-to-have requirements: Experience with cybersecurity, IAM, GRC, or risk management platforms Understanding of RBAC / ABAC , permissions modeling, and role-based UX Experience working with AI-powered features (recommendations, scoring, summaries, user flow generators) Familiarity with data visualization libraries Exposure to frontend frameworks such as React, Next.js , or Vue (no coding required) Experience collaborating with teams using Go, Java, or Python backends Understanding of enterprise buying personas (CISO, CTO, Security, Risk teams) Experience designing multi-tenant SaaS platforms Familiarity with compliance frameworks (NIS2, DORA, ISO 27001, SOC 2) Experience in security or risk management products Experience designing permission models, identity graphs, or access control frameworks . Exposure to graph-based modeling (identity graph, access graph, risk graph) Familiarity with AI agents implementations Previous experience in cybersecurity , identity startups. You are a fan of rock or metal music. Excellent German communication skills Benefits: Founding Team Member Equity — ESOPs in a cybersecurity company Competitive Compensation — salary aligned with market, flexible early-stage arrangements possible Founding Team Member Status — shape the company from day one and own critical product decisions Fresh Funding Secured — immediate runway to build, hire, and execute fast Security Contribution — contribute to security product across identity, AI agents, and enforcement High Autonomy — freedom to design and build without corporate overhead Work with a Technical CEO and CPTO — fast iteration, strong alignment, clear direction Cutting-Edge Domain — identity security, SaaS-to-SaaS access, AI agent governance Massive Learning Curve — quickly gain depth in cybersecurity, identity, and AI systems Fast Career Path — opportunity evolve into leadership as we scale the product team Berlin Location — top-tier tech environment with strong cybersecurity and AI ecosystems Direct Impact — your product vision become the foundation of the entire platform Best Equipment and Tools - High quality equipment and modern tools to help you do your best work from day one Team Offsites - Regular team offsites designed to build strong connections, alignment, and shared momentum

Location: Kuala Lumpur Workplace: onsite ABOUT YOU We are looking for a Technical Service Operations Lead (TSO Lead) who is operationally driven, collaborative, analytical, and a strong communicator to join our Global Technical Operations (GTO) team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to help coordinate incident response alongside cross-functional teams, identify trends and patterns in production issues, improve how we communicate with partners during incidents, and drive continuous improvement through post-incident reviews. Strong incident management experience, ITIL knowledge, and observability/monitoring expertise are essential, along with experience in technical operations, SRE, or NOC environments supporting high-availability platforms (payments, e-commerce, SaaS, or gaming). The ability to communicate clearly and effectively in English — both written and verbal — across technical and executive audiences will be key to your success in this role. If you're passionate about driving operational excellence and platform reliability at scale and love ensuring the reliability and uptime of commerce and payment solutions that game developers and players depend on, we would love to hear from you! Technical Service Operations Lead (TSO Lead), Kuala Lumpur ABOUT US Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game. For more information, visit xsolla.com. Responsibilities: Serve as Incident Commander for major incidents — coordinating cross-functional response teams, driving investigation, making escalation decisions, and ensuring incidents are resolved within SLA targets. Own all incident communications: draft and send clear, timely updates to senior leadership, Customer Success, and partner/customer contacts throughout the incident lifecycle, and manage customer-facing status page updates (status.xsolla.com). Facilitate blameless Post-Incident Reviews (PIRs) for major incidents — leading root cause identification, assigning corrective actions with clear owners and deadlines, and tracking them to closure. During non-incident periods, proactively analyze incident trends, recurring issues, and production bugs — identify patterns, create Problem tickets, and report findings and recommendations to product and engineering teams on a regular cadence. Enforce the incident management framework across the organization, including the severity model, priority matrix, SLA targets, escalation procedures, and deployment readiness gates. Oversee and mentor the Operations Engineer on your shift — coaching on triage, investigation, runbook execution, and documentation quality while conducting regular knowledge transfer sessions to build depth across the service portfolio. Produce shift handoff reports and deliver regular operational reporting: incident trends, KPI performance (MTTD, MTTA, MTTR), SLA adherence, proactive detection rate, and repeat incident analysis. Audit service catalogue completeness on a regular cadence and govern JIRA Service Management workflows for incident, PIR, and problem management. Cover for the Operations Engineer role during absences, breaks, or surge incidents. Participate in weekend on-call rotation for major incidents. Qualifications: 6+ years of experience in incident management, SRE, NOC leadership, or technical operations in a production environment supporting high-availability, high-transaction systems (payments, e-commerce, SaaS, or gaming platforms preferred). Proven incident management experience — coordinating multi-team response, making real-time escalation decisions, and communicating with executive stakeholders under pressure. Excellent written and verbal communication skills in English — ability to draft clear, concise executive updates at 3 AM under pressure, facilitate blameless PIRs, present operational metrics to senior leadership, and communicate incident status to customers and partners with clarity and professionalism. Strong ITIL foundation — understanding of incident, problem, and change management lifecycles with practical experience implementing or operating ITIL-aligned workflows. Technical depth across the observability stack — ability to read and interpret logs, traces, and metrics in Datadog (or equivalent: Grafana, Splunk, New Relic). Understanding of APM, SLOs, error budgets, burn-rate alerting, and synthetic monitoring. Hands-on experience with incident tooling: Datadog, PagerDuty or OpsGenie, JIRA or JIRA Service Management, Slack, and Confluence. Analytical mindset — ability to identify trends, patterns, and recurring issues from incident data and translate them into actionable recommendations for product and engineering teams. Experience with SLA/SLO-driven operations where MTTD, MTTA, and MTTR are measured, reported, and improved. Experience with or strong interest in AI/ML-assisted operations: anomaly detection, alert correlation, predictive alerting, automated remediation, or self-healing automation. Comfort with 24x7 shift-based operations as part of a follow-the-sun model with handoff overlaps. Weekend on-call (rotating) for critical severities is required. Nice to have: Experience in the gaming, payments, or fintech industry. Experience with customer/partner-facing incident communications and status page management. JIRA Service Management administration experience: workflows, SLA timers, automation rules, queues, and permissions. Familiarity with Datadog Service Catalog, scorecards, and SLOs — especially burn-rate alerts and multi-window SLOs. Experience building an operations function from scratch — defining processes, writing runbooks, establishing governance cadences. Background in Kubernetes, cloud infrastructure (GCP preferred), microservices architecture, or distributed systems. ITIL certification (Foundation or higher) is a plus but not required. BENEFITS Convenient work tools Latest Mac workplaces + additional hardware to make you more effective at work Google Chat, Gmail, Google Drive, Confluence, Jira, GitLab Professional growth Free trainings and participation in specialized conferences Rich knowledge exchange within the company More perks Health insurance (Medical, dental and optical)- Employee and dependants Flexible hours: organize your day according to your needs and sprint & teamwork demands No dress code Comfortable and new office environment The duties of this position may change from time to time so the individual and organization can achieve their results. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla KL Sdn Bhd takes your privacy very seriously, and will not sell or externally distribute any data received during the hiring process. Pursuant to the Personal Data Protection Act 2010 ("PDPA"), Xsolla KL Sdn Bhd is mindful and committed to the protection of your personal information and your privacy. Please direct any inquiries regarding your data privacy to careers@xsolla.com. For more vacancies: Careers | Xsolla

Location: Sao Paulo, Brazil Workplace: remote ABOUT US Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game. For more information, visit xsolla.com. Responsibilities: Workable technical problem-solving skills Ability to diagnose issues using data dumps, technical logs, etc., and articulate useful information for solving these issues Ability to describe issues concisely based on client feedback Experience in customer service Team player able to pass issues onto appropriate parties, or escalate when necessary Passion for new technology, tools, methods, paradigms, especially as it relates to games and payments Good communication skills. Ability to explain solutions eloquently and provide references to appropriate documentation Command of online productivity tools (Confluence, JIRA, Basecamp, Slack, Google Translate, etc.) and ability to learn new tools as necessary Qualifications & Skills: Bachelor’s Degree 2+ years of experience Experience within the video game industry Ability to problem solve Prior integration experience Clear written and verbal communication skills Strong customer service/interpersonal skills General Integration knowledge Must be able to immediately handle a significant workload and effectively prioritize projects with high degree of autonomy Effective time management skills and excellent attention to detail Proven track record of successfully managing multiple priorities including effectively prioritizing a significant workload Need to understand specific client needs and problem solve appropriately Nice to Have: Multilingual proficiency Experience with web or game programming (Unreal, Unity), or higher education in computer science Equal Employment Opportunity Statement: Xsolla is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law. We consider qualified applicants with criminal histories in accordance with the Fair Chance Act. Criminal History Consideration: For the Junior/Integration Manager, we will conduct a background check that may include the following: Criminal history check Employment verification Education verification Relevance to Job Responsibilities: The background check is relevant to this position because of the following role responsibilities: Working with vulnerable populations Accessing confidential company data Ensuring compliance with regulatory requirements Rights Under the Fair Chance Act: Applicants are encouraged to inquire about their rights under the Fair Chance Act. If you have questions regarding our hiring practices, please contact careers@xsolla.com. By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with thisXsolla Privacy Notice for Job Applicants. Please direct any inquiries regarding your data privacy to careers@xsolla.com.

Location: Taiwan, Taipei City Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Principle Duties / Responsibilities: In this role, you will lead manufacturing and production optimisation initiatives for several high-profile products from early-stage development through mass production and sustaining engineering phases. As a leader within our development team, you will build and maintain positive working relationships between technical teams, contract manufacturing partners and business/product owners to deliver on strategic product development and sustaining initiatives. A successful Senior Manufacturing Engineer is energetic, detail oriented, motivated and an excellent communicator. They should be familiar with the different stages of product development, manufacturing, project management methodologies and working with contract manufacturing partners to create best-in-class consumer electronic devices. The successful applicant is: Able to analyse production processes, schedules, methods and other data to provide management with justified recommendations for improving various manufacturing process. Focused on continuous production improvement opportunities Able to review and calculate labor, material and other production costs to identify areas of cost reduction and improve manufacturing efficiencies Well versed in quality control processes identifies areas for improvements in quality control. Excited to champion colour variation, limited edition and sustaining engineering related efforts to further promote and improve our growing line of PlayStation products Experienced in manufacturing, process engineering, logistics, strategic component sourcing, risk mitigation and/or supply chain management. Results oriented with attention to detail and a strategic long-term planning perspective Proficient at addressing various partners from individual contributors, up through senior leadership. Technically proficient and has prior contract manufacturing partner management experience. A liaison to vendors and technical teams to design, develop and deliver products on time and within budget Familiar with product lifecycle management methodologies and tools such as Arena Required Knowledge / Skills: Self-motivated with incredible attention to detail Deep understanding of manufacturing methodologies related to consumer electronic device production Excellent written and verbal communication skills Must be inventive and seek solutions through information gathering, partner discussions, and/or judgment calls Experience in the video game industry is not required, but interest and passion for gaming, digital entertainment, consumer electronics, and technology is a plus Qualifications: Required Experience / Education: Bachelor’s degree or equivalent in engineering related fields preferred. 7+ years of validated experience in product development or manufacturing related roles with a strong background of supporting the development of new consumer electronic devices Led overseas manufacturing partners in planning and performing development builds and new product development stages Capable of leading development schedules, production planning and materials readiness efforts to meet product development landmarks. Coordinating production readiness with engineering, operations, and internal/external teams Optimise production and throughput Proficient with multiple software platforms such as MS Office, Confluence, Jira Working Conditions: Strategically located in Taiwan to better support our Asia manufacturing supply chain and Tokyo team member interactions International travel required. Estimated 15 - 20% Individual Contributor: Does not have direct supervisory responsibilities nor budgetary or hiring accountabilities Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice (where applicable) for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Location: British Columbia Workplace: remote ABOUT YOU We are looking for a Technical Service Operations Lead (TSO Lead) who is operationally driven, collaborative, analytical, and a strong communicator to join our Global Technical Operations (GTO) team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to help coordinate incident response alongside cross-functional teams, identify trends and patterns in production issues, improve how we communicate with partners during incidents, and drive continuous improvement through post-incident reviews. Strong incident management experience, ITIL knowledge, and observability/monitoring expertise are essential, along with experience in technical operations, SRE, or NOC environments supporting high-availability platforms (payments, e-commerce, SaaS, or gaming). The ability to communicate clearly and effectively in English — both written and verbal — across technical and executive audiences will be key to your success in this role. If you're passionate about driving operational excellence and platform reliability at scale and love ensuring the reliability and uptime of commerce and payment solutions that game developers and players depend on, we would love to hear from you! ABOUT US Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game. For more information, visit xsolla.com. Responsibilities: Serve as Incident Commander for major incidents — coordinating cross-functional response teams, driving investigation, making escalation decisions, and ensuring incidents are resolved within SLA targets. Own all incident communications: draft and send clear, timely updates to senior leadership, Customer Success, and partner/customer contacts throughout the incident lifecycle, and manage customer-facing status page updates (status.xsolla.com). Facilitate blameless Post-Incident Reviews (PIRs) for major incidents — leading root cause identification, assigning corrective actions with clear owners and deadlines, and tracking them to closure. During non-incident periods, proactively analyze incident trends, recurring issues, and production bugs — identify patterns, create Problem tickets, and report findings and recommendations to product and engineering teams on a regular cadence. Enforce the incident management framework across the organization, including the severity model, priority matrix, SLA targets, escalation procedures, and deployment readiness gates. Oversee and mentor the Operations Engineer on your shift — coaching on triage, investigation, runbook execution, and documentation quality while conducting regular knowledge transfer sessions to build depth across the service portfolio. Produce shift handoff reports and deliver regular operational reporting: incident trends, KPI performance (MTTD, MTTA, MTTR), SLA adherence, proactive detection rate, and repeat incident analysis. Audit service catalogue completeness on a regular cadence and govern JIRA Service Management workflows for incident, PIR, and problem management. Cover for the Operations Engineer role during absences, breaks, or surge incidents. Participate in weekend on-call rotation for major incidents. Qualifications & Skills: 6+ years of experience in incident management, SRE, NOC leadership, or technical operations in a production environment supporting high-availability, high-transaction systems. Experience in the gaming industry is required. Payments or fintech industry experience is a plus. Proven incident management experience — coordinating multi-team response, making real-time escalation decisions, and communicating with executive stakeholders under pressure. Excellent written and verbal communication skills in English — ability to draft clear, concise executive updates at 3 AM under pressure, facilitate blameless PIRs, present operational metrics to senior leadership, and communicate incident status to customers and partners with clarity and professionalism. Strong ITIL foundation — understanding of incident, problem, and change management lifecycles with practical experience implementing or operating ITIL-aligned workflows. Technical depth across the observability stack — ability to read and interpret logs, traces, and metrics in Datadog (or equivalent: Grafana, Splunk, New Relic). Understanding of APM, SLOs, error budgets, burn-rate alerting, and synthetic monitoring. Hands-on experience with incident tooling: Datadog, PagerDuty or OpsGenie, JIRA or JIRA Service Management, Slack, and Confluence. Analytical mindset — ability to identify trends, patterns, and recurring issues from incident data and translate them into actionable recommendations for product and engineering teams. Experience with SLA/SLO-driven operations where MTTD, MTTA, and MTTR are measured, reported, and improved. Experience with or strong interest in AI/ML-assisted operations: anomaly detection, alert correlation, predictive alerting, automated remediation, or self-healing automation. Comfort with 24x7 shift-based operations as part of a follow-the-sun model with handoff overlaps. Weekend on-call (rotating) for critical severities is required. Nice to Have: Experience with customer/partner-facing incident communications and status page management. JIRA Service Management administration experience: workflows, SLA timers, automation rules, queues, and permissions. Familiarity with Datadog Service Catalog, scorecards, and SLOs — especially burn-rate alerts and multi-window SLOs. Experience building an operations function from scratch — defining processes, writing runbooks, establishing governance cadences. Background in Kubernetes, cloud infrastructure (GCP preferred), microservices architecture, or distributed systems. ITIL certification (Foundation or higher) is a plus but not required. Benefits: We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes medical, dental, and vision, PTO, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we're not just building a business; we're cultivating a community that values creativity, collaboration, and the transformative power of play. Equal Employment Opportunity Statement: Xsolla is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law. We consider qualified applicants with criminal histories in accordance with the Fair Chance Act. Criminal History Consideration: For the Technical Service Operations Lead (TSO Lead), we will conduct a background check that may include the following: Criminal history check Employment verification Education verification Relevance to Job Responsibilities: The background check is relevant to this position because of the following role responsibilities: Accessing confidential company data Ensuring compliance with regulatory requirements Rights Under the Fair Chance Act: Applicants are encouraged to inquire about their rights under the Fair Chance Act. If you have questions regarding our hiring practices, please contact careers@xsolla.com. By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with the Xsolla Privacy Notice for Job Applicants. Please direct any inquiries regarding your data privacy to careers@xsolla.com. The listed range is specific to British Columbia and varies based on factors such as location and experience.

О РОЛИ (ABOUT THE ROLE) Ищем ключевое техническое лицо для взаимодействия с мерчантами. Вы будете сопровождать клиентов на всех этапах: от онбординга и настройки API до пост-релизного саппорта. Это роль на стыке клиентского сервиса и технической экспертизы в области криптоплатежей. ВАШИ КЛЮЧЕВЫЕ ЗАДАЧИ — Integration Support: Сопровождение интеграций мерчантов, помощь в настройке платежных потоков и API. — Technical Consulting: Консультирование клиентов по работе кошельков, webhooks и функционалу дашбордов. — Coordination: Синхронизация работы внутренних команд для решения технических запросов мерчантов. — Client Success: Обеспечение стабильной работы сервиса после запуска и оперативное решение возникающих проблем. ЧТО МЫ ЖДЕМ ОТ ВАС — Опыт: 2+ года в сферах Payments, Fintech, Crypto или PSP. — Техбаза: Понимание платежных циклов (deposits / withdrawals), опыт работы с API и webhooks. — Compliance: Понимание процессов KYC/KYB и основ комплаенса. — Инструментарий: Уверенная работа с CRM, Jira, Confluence и мессенджерами (Slack/Telegram). — Languages: Свободный уровень владения английским (C1) и русским (C1) языками. БУДЕТ ПЛЮСОМ — Опыт работы с блокчейн-сетями (BTC, ETH, TRON). — Понимание процессов крипто-фиатной конвертации. — Опыт в high-risk индустриях (iGaming, Forex).

Задачи: — Участие в разработке бэкенд-решений для крупного телеком-проекта. Требования: — Опыт работы с Jira, Confluence, Ocean, GitLab; — Опыт работы на позиции Разработчик backend не менее 3 лет; — Владение Golang, Kafka, gRPC, Docker, Kubernetes, Kibana, Grafana, jMeter; — Понимание принципов микросервисной архитектуры, опыт работы с базами данных, уверенное владение SQL; — Знание паттернов проектирования и разработки; — Опыт работы с брокерами сообщений Kafka, RabbitMQ; — Опыт работы с PostgreSQL, MongoDB, Redis; — Понимание процесса фиксирования технических проблем и улучшений (Техдолга); — Понимание принципов ITSM, опыт решения инцидентов в рамках установленных SLA, устранение сбоев и ошибок в системе. Условия: — Работа в крупной, международной IT-компании; — Оформление по ТК/ИП; — График — 5/2; — IT аккредитация; — Техника для комфортной работы; — Система аттестаций; — Возможность принять участие в интересном проекте и последующих проектах компании.

Задачи: — Разрабатывать и поддерживать backend-сервисы на Golang — Работать с микросервисной архитектурой и брокерами сообщений — Участвовать в развитии и поддержке инфраструктурных решений — Анализировать и устранять инциденты в рамках установленных SLA — Работать с техническим долгом и улучшением архитектуры системы — Взаимодействовать с командами разработки и эксплуатации Требования: — Опыт работы в крупной IT или телеком компании от 6 лет — Опыт работы с платформами: LLMOPS, TestOps, SecurityPlatform, IntegrationPlatform, MWSDataCat, Ocean — Опыт работы с инструментами: Jira, Confluence, Ocean, GitLab — Понимание принципов микросервисной архитектуры — Знание паттернов проектирования и разработки — Опыт работы с брокерами сообщений Kafka/RabbitMQ — Понимание процесса управления техническим долгом — Понимание принципов ITSM — Опыт устранения инцидентов и сбоев в рамках SLA — Работа с данными: PostgreSQL, MongoDB, Redis, уверенное владение SQL — Технический стек: Golang, Kafka, gRPC, Docker, Kubernetes, Kibana, Grafana, JMeter Условия: — Удалённая работа из любой точки РФ — Работа в микросервисной архитектуре с использованием внутренних платформ и инструментов компании — Стабильная работа в крупной телеком-компании

Location: Vancouver, BC, Canada Position Title: Senior Project Manager Studio/Department: Operations Employee Type: Full Time, Regular Location: Remote ( within BC, Canada) Salary Range: $90,000 - $100,000 CAD Ravenwake Games is the newest studio within Enad Global 7, a global leader in video game development and publishing. Backed by iconic franchises such as EverQuest®, PlanetSide®, DC Universe™ Online, Dungeons & Dragons Online®, The Lord of the Rings Online™, Magic: The Gathering Online, and MechWarrior®, we draw on a legacy of genre‑defining experiences. We’re committed to delivering entertainment that inspires, engages, and unites players around the world. At Ravenwake Games, our mission is to craft immersive worlds that bring players together, build vibrant communities, and deliver unforgettable gameplay at every turn. Description The Senior Project Manager is responsible for driving the overall planning, management and completion of Operations projects across our organization and its affiliates. The Senior Project Manager is responsible for providing delivery leadership and execution support to multiple shared services teams and game teams across our studios. This role focuses on enabling teams by driving technically complex initiatives—such as platform services, tooling, infrastructure, and cross-studio programs—rather than owning feature delivery within a single game team. The ideal candidate is technically fluent, comfortable operating across multiple stakeholders, and excels at bringing structure, visibility, and predictability to projects that span teams, disciplines, and time zones. The ideal candidate understands game development pipelines, can speak the language of engineers and technical leads, and brings structure, predictability, and risk management to fast-moving creative environments. Key Responsibilities Project & Program Leadership Lead end-to-end planning and execution of complex projects (e.g., service upgrades, tooling, integrations, live ops initiatives). Define project scope, milestones, dependencies, and delivery plans across multiple teams and time zones. Drive execution against schedules while balancing quality, technical debt, and production realities. Define standardized project management processes, tools, workflows. Mentor other project managers Cross-Team Project Leadership Lead and coordinate initiatives that support multiple game teams and shared services teams. Own integrated project plans, milestones, dependencies, and delivery timelines. Enable alignment and execution without direct line management authority over delivery teams. Technical Enablement & Partnership Translate technical strategies and architectural decisions into clear execution plans, timelines, and risks. Ensure teams have visibility into delivery progress, impacts, and adoption timelines. Partner closely with stakeholders to translate designs into executable project plans. Act as a bridge between technical teams and non-technical stakeholders, ensuring clarity and alignment. Process & Delivery Governance Establish and maintain consistent project management practices across shared services initiatives. Facilitate planning, execution, and retrospectives for cross-team efforts with a focus on delivery outcomes. Track progress and delivery metrics, manage dependencies and risks; proactively escalate and resolve blockers. Implement and continuously improve methodologies and processes. Stakeholder & Communication Management Act as a primary point of coordination between shared services teams and supported game teams. Provide clear, concise status reporting to studio leadership and senior stakeholders. Manage expectations and trade-offs across competing priorities and timelines. Communicate status, risks, and trade-offs clearly to studio leadership and stakeholders. Align project priorities with product, publishing, and business objectives. Support go-to-market timelines, certification, and launch readiness. Risk, Dependency & Change Management Identify, understand, and manage technical, operational, and resourcing risks that may impact teams. Drive mitigation plans and manage changes while minimizing disruption. Support release coordination, rollout planning, and adoption of shared services and tools. Manage change requests while protecting team focus and delivery commitments. Ensure lessons learned are captured and applied. Required Qualifications 7+ years of senior project or program management experience in technical or software-driven organizations. Bachelor's degree in a relevant field; PMP or CSM certification is preferred. Demonstrated experience managing cross-team, shared-services initiatives. Experience with budget planning, ROI analysis Strong understanding of software development lifecycles, infrastructure, and technical delivery models. High degree of initiative, self-starter, looks for opportunities to make improvements Experience working in data analytics a plus Proven ability to influence and coordinate without direct ownership of delivery teams. Excellent communication skills with both technical and non-technical stakeholders. Demonstrated ability to manage multiple concurrent projects with high interdependency. Excellent communication skills, with the ability to engage deeply with technical teams. Ability to pivot quickly when priorities shift, demonstrating both adaptability and agility. Excellent and effective problem solving and time management skills. Creative, self-driven with a strong work ethic. Administrative knowledge and experience of Jira and Confluence with hands on experience in setting up projects, dashboards, reporting capabilities, and custom JQL filters. Solid Microsoft Excel skills (e.g., functions, formulas, PivotTables, data validation, charts) Game Industry experience and a passion for games especially MMOs Comfortable reviewing technical documentation, architecture diagrams, and release plans. Experience working in a centralized/shared services organization Be Aware of Fraudulent Recruiting Activities Ravenwake Games will never ask applicants for social insurance numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or through online messaging apps (WhatsApp, Hangouts). We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. **Ravenwake is an Equal Opportunity Employer.**