Location: London, United Kingdom - Deliveroo
Our Global Structure
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.
Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. Our Product team defines how millions of people experience Deliveroo, turning complex marketplace challenges into simple, high-impact solutions. Working at the intersection of data, design and engineering, we set direction, prioritise what matters most, and deliver outcomes that move the business forward.
We're looking for a
Staff Conversation Designer
to join in London and set the design direction for AI-powered support across Deliveroo, DoorDash and Wolt. You'll bring a strong AI fluency, technical practice, and editorial point of view to build and shape conversations powered by our LLM models: deciding what a conversation needs to say, what to leave out and how to make each exchange clear, useful, and worthy of people's trust.
You'll shape the personality, voice, tone and experience principles that express our brands, local language and support philosophy. You will craft conversation specs, prompts, and evals, annotate data, and co-build the tools and harness that drives our experience. Success means fewer avoidable problems, better resolutions when help is needed, and stronger design practices that help teams deliver those outcomes consistently.
What You’ll Be Doing
Set support conversation strategy
across support journeys, connecting what people need in the moment, what the business can promise, and what operations can actually do. Influence roadmaps with Product, Engineering and Operations, deciding where to invest, what to sequence first and how to balance quality, speed and impact.
Design and maintain conversation flows
. Lead proactive guidance, chat and voice experiences from definition through launch, anticipating needs to prevent or resolve problems before people ask for help. Create and maintain multi-turn conversation specs covering context, interruptions, changing intent, clarification, error recovery, fallback paths and human handoffs without repetition.
Prototype new conversational experiences
. Invent and test new conversational patterns, interaction paradigms, personas, and support experiences. Use LLMs and code to explore how people could ask for help, act on options and move between chat, voice and other interfaces. Work with Engineering to shape the information, actions, and human judgement these experiences need, using working prototypes and user feedback to decide what to pursue.
Shape voice, tone and behaviour
. Set the editorial direction for support conversations across brands, markets and modalities. Write and iterate on system prompts and persona definitions that express this direction through model behaviour. Make deliberate choices about wording, pacing and tone, adapting to local voices, policies and access needs while keeping conversations useful and promises accurate.
Build evaluation datasets and testing plans
. Establish how teams evaluate conversation quality before and after launch. Create evaluation datasets, testing plans and scoring rubrics to test conversation flows and model behaviour. Define annotation guidelines and annotate conversations for evaluation and model training, calibrating judgments so teams assess quality consistently. Combine these evaluations with research, performance data and reviews of hundreds of transcripts to improve accuracy, resolution quality and customer effort, and influence what the team prioritises.
Design conversational safeguards
. Identify conversational risks and define, implement and test guardrails. Address hallucinations, harmful or biased responses, and requests outside the service’s scope. Define how conversations protect sensitive information, stay within the system’s authority to act, and acknowledge uncertainty or seek human judgement.
Raise conversation design capability
. Help the wider Studio develop technical fluency and conversational judgement through mentorship, education and shared tools. Build reusable prompt guidance, evaluation tools and working practices with design and cross-functional peers, and lead their adoption across teams to improve conversation quality and inform product priorities.
What You’ll Need to Thrive
Work samples
. Work samples showing strong editorial and conversational judgement, whether through conversational systems, content programmes or shipped products. Show your personal contribution, the direction you set, alternatives you explored and evidence of improved outcomes. We welcome different formats that make your thinking, execution and influence clear.
Strategic leadership
. Experience setting direction across teams and influencing product priorities, with examples of resolving ambiguity and making trade-offs between user needs, commercial goals and technical constraints.
Editorial judgement
. A strong editorial point of view, backed by excellent writing and editing. You can explain why a conversation needs a particular message, sequence or tone, cut what gets in the way and give others specific feedback that improves the work. Your background may be in editorial, content design, linguistics, product design or another discipline; what matters is how you apply that judgement to interactive experiences.
Hands-on AI practice
. Practical fluency with LLMs and code, demonstrated through working AI prototypes and direct investigation of model behaviour. You can distinguish conversational problems from limitations in data, tools or the wider system.
Service design judgement
. The ability to connect individual conversations to the wider service, including user intent, context, available actions and agent workflows. Your decisions account for accessibility, localisation, privacy and situations that need human intervention.
Evaluation and training experience
. Experience developing conversation evaluations and annotating model-training data, with evidence of how qualitative and quantitative findings improved model behaviour and informed product decisions.
Impact beyond your own work
. A track record of improving other teams’ design quality through mentorship, critique and shared tools or practices they’ve adopted.
Why Join Us?
At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving.
We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:
🔧
Solve meaningful problems at real scale
Work on a complex, always-on marketplace that impacts millions every day.
🌱
See your impact, fast
Ship, test and improve ideas quickly in a low-hierarchy, high-ownership environment.
🧠
Grow through challenge and ownership
Take on big, ambiguous problems and accelerate your career with strong support.
🌎
A culture built for builders
High standards, collaboration, flexible working and continuous learning.
💰
Share in the success you help create
Competitive salary and equity options, so you’re rewarded for the impact you make.
➡️ Want a deeper look at how we build? Check out our
Tech Blog
.
Diversity, Equity and Inclusion
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.
If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!
Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at
careersatdoordash.com/recruitment-scam-awareness
.
London, United Kingdom - Deliveroo; We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief
Location: Austin
Workplace: OnSite
LIFE AT UIPATH
The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power.
To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about UiPath, and about our larger purpose.
Could that be you?
YOUR MISSION
We're looking for a Senior Executive Assistant who operates as a true business partner — not just to the executives they support, but to the organizations those executives lead.
This person will support three senior members of GTM leadership, each with distinct priorities, cadences, and stakeholder ecosystems:
This is a role for someone who wants to sit close to the business, not just close to the calendar. The ideal candidate thinks several steps ahead, represents their executives' priorities and voice in rooms they aren't in, and uses modern tools, including AI, to work faster, smarter, and with better judgment than a traditional EA function typically allows.
WHAT YOU'LL DO AT UIPATH
We are seeking a strategic thinker who can synthesize context across three different functions teams, anticipate what senior leaders need before they ask, and bring structure to ambiguity. Someone comfortable being a force multiplier — solving problems that don't have an obvious owner and running point on things that matter to the business, not just to the executive's day.
Strategic Partnership
- Act as a true thought partner to the leaders this person supports: understanding their priorities well enough to make judgment calls on their behalf, flag what matters, and filter what doesn't.
- Represent the executives' voice and priorities in cross-functional settings: build enough trust and context to speak for them when needed. Good at asking clarifying questions regularly to stay in sync in a fast-paced environment.
- Anticipate needs across three distinct leadership agendas and proactively manage competing priorities without losing sight of any of them.
Cross-Functional Execution
- Partner closely with the executives and their respective teams to keep initiatives, operational rhythms, and communications moving. Track action items and accountability so important follow-ups don’t fall through the cracks.
- Serve as a connective layer across the organizations: surfacing issues, coordinating stakeholders, and driving alignment on behalf of the executives.
- Own complex, high-visibility logistics: leadership offsites, all-hands, org-wide events, and cross-functional gatherings that reflect well on the business.
- Hold people accountable across all levels of the org, including senior leaders — using judgment to know when to nudge, when to wait, and when to escalate to keep things moving.
AI-Enabled Efficiency
- Actively use AI tools to streamline scheduling, communications, research, and prep work.
- Build lightweight systems and templates (using AI where useful) that improve how the exec team and broader org operate.
- Model modern ways of working for the broader EA community.
Executive Support
- Manage complex, high-stakes calendars for three senior executives with different working styles and global stakeholders.
- Coordinate domestic and international travel with a high bar for judgment and discretion.
- Oversee expenses, budgets, and purchasing in a way that reflects business priorities, not just process compliance.
Team & Culture
- Partner with the broader EA community to ensure consistency and strong coverage across senior leaders.
- Act as a mentor or informal resource to more junior EAs, sharing best practices and modern tools.
- Serve as a senior, trusted presence for the Bellevue location and teams: someone new hires and cross-functional partners naturally turn to.
WHAT YOU WILL BRING TO THE TEAM
- 5+ years supporting senior executives (VP+), ideally across more than one function or business unit.
- Demonstrated experience acting as a strategic partner — not just a scheduler — to senior leadership.
- Experience using AI tools (e.g., Claude, ChatGPT, Copilot) to improve personal and team productivity.
- Experience supporting global teams and comfort working early hours to overlap with India and/or Europe.
- Exceptional judgment, discretion, and business acumen; able to represent executives credibly with minimal oversight.
- Proven experience planning and executing high-visibility events, offsites, and leadership meetings.
- Ability to context-switch fluidly across three different functions and leadership styles.
Maybe you don’t tick all the boxes above—but still think you’d be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes—and passion can’t be learned.
Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected.
We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our privacy policy https://www.uipath.com/legal/trust-and-security/privacy-policy.
Location: UK: London (7 Devonshire Square)
Workplace: Hybrid
The role & impact
As the GTM Director for the UK, you will drive the strategic execution of go-to-market initiatives across the region during a 12-month parental leave cover. Acting as the critical link between product development and commercial teams including Sales, Marketing, and Operations, you will lead regional alignment, oversee strategic programmes, and ensure major product launches deliver on commercial objectives.
In this pivotal leadership capacity, you will hold decision-making authority for regional GTM trade-offs, resource allocation, and market readiness. By bringing trusted strategic direction, establishing operational cadences, and promoting AI-enabled execution, you will maintain momentum across key work streams and ensure seamless delivery for our UK partners and customers.
The team & how they connect
The UK Operations & Strategy team drives regional operational priorities to support Xero's overall strategy and product delivery. They act as the vital connector between product development and Go To Market teams (Sales, Marketing, Finance, and Operations), combining commercial focus with quality market insights to strengthen our market position.
Initially, you will focus on
- Defining, evolving, and executing the UK GTM strategy and operating model across regional commercial events and regulatory deadlines.
- Leading cross-functional alignment forums across Sales, Marketing, Product, and CX teams to drive shared accountability and clear decision-making.
- Overseeing the UK GTM roadmap using tools like Asana while leveraging AI technology such as Claude to streamline delivery and cross-team communication.
- Maintaining comprehensive documentation across all strategic initiatives, relationships, and decisions to prepare for a smooth handback to the permanent role holder.
Where and how you can work
This UK-based role offers a hybrid working model, balancing remote flexibility with collaborative in-person time. You will have access to our modern office spaces for team connection, strategy sessions, and boost days designed to bring people together.
Here are some of the things we're looking for, for this role
- Strategic leadership experience driving complex, multi-regional GTM programmes and commercial launches within SaaS or technology environments.
- Strong cross-functional partnership skills, with a track record of aligning Sales, Marketing, Product, and Operations teams around shared outcomes.
- Broad commercial acumen combined with comfortable decision-making ability in ambiguous or fast-paced situations.
- Familiarity with modern project portfolio management tools such as Asana or Jira to keep workstreams transparent and organized.
- Curiosity and practical experience using AI tools to boost efficiency, streamline reporting, and improve daily workflows.
- Exceptional communication abilities, suited to synthesizing progress, risks, and recommendations for executive leadership and steering committees.
Xero is a Great Place to Work UK accredited
Join a Great Place to Work-Certified™ company where your voice matters.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
Location: Sarajevo; Tuzla; Zenica; Mostar; Bihać; Brčko; Travnik; Banja Luka; Bijeljina; Gračanica; Prijedor; Trebinje; Visoko; Cazin; Doboj
Workplace: remote
We are looking for AIConversation Recording Contributors to join a Bosnian speech data collection project and help support the evaluation and development of the next generation of AI technologies.
Job Type: Freelance
Location: Work from home
Work Schedule:Flexible, task-based work (approximately 2–4 hours daily)
Project Duration: TBC
Start Date: Immediately
Rate: 7 USD/hour
Help Shape the Future of AI
This short project offers an opportunity to evaluate and improve speech recognition and conversational AI technologies by providing spontaneous speech collected from real-life situations.
How Your Recordings Will Be Used
The collected recordings, annotations, and related metadata will be used to evaluate the spontaneous speech capabilities of speech-enabled AI models. The compiled data may be reviewed for quality and incorporated into datasets used for research, development, testing, and improvement of AI systems.
What You’ll Do
Record or collect natural, spontaneous speech in accordance with the project guidelines.
Participate in or capture speech from approved real-life situations, such as workplace conversations or casual one-on-one discussions.
Complete individual or two-person conversational speech tasks, or participate in voice or voice-text interactions with an AI or machine-based system.
Annotate collected speech data according to the instructions provided.
Provide the required information and metadata related to each recording.
What We’re Looking For
Native-level fluency
in
Bosnian.
Authentic pronunciation and strong familiarity with the target language through everyday use.
Advanced level of
English
to understand written instructions.
Contributors must not imitate dialects or accents that are not their own.
Experience with speech recording or data annotation projects is an advantage, but not required.
Strong attention to detail when providing annotations and recording metadata.
Ability to follow detailed project and recording instructions.
Technical Requirements
Quiet room or recording space with minimal background noise.
Computer microphone or headset with microphone.
Reliable internet connection.
Ability to access and use an online recording platform.
What We Offer
Flexible, remote work.
Timely and reliable payments.
Opportunity to contribute to cutting-edge AI technology.
Access to future language and AI-related projects.
A flexible engagement ideal for gaining experience with AI data collection projects.
#LI-CAN17
Vendor Type
When applying, please select the option that best describes your working status.
Are you a Freelancer or Private Individual?
A Freelancer is someone who has a business license and may have a VAT number or EIN for tax purposes. A VAT (Value Added Tax) number is a unique identifier assigned to a registered business in many countries; an EIN (Employer Identification Number) is a similar identifier used in the US. A Private Individual does not have a business license. If you aren’t sure, you are probably a private individual.
RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.
Location: Москва
Центр робототехники Сбера разрабатывает роботов нового поколения и технологии Physical AI, наши продукты участвуют в крупнейших технологических мероприятиях страны и мира. Мы ищем креативного продюсера в команду маркетинга – человека, который поможет формировать яркий, понятный и убедительный образ наших роботов для внутренних стейкхолдеров, внешних партнеров, СМИ и массовой аудитории.
Основной фокус роли – креативная и смысловая упаковка бренд-стратегии Центра: от продуктовых сценариев применения и демонстрационных кейсов для внешних мероприятий до видеороликов, презентационных материалов и контента о технологическом прогрессе роботов. Нам нужен человек, который умеет превращать сложные технологические разработки в сильные коммуникационные идеи: понятные, визуальные, эмоциональные и при этом точные по смыслу.
Обязанности
* Разрабатывать креативные концепции для продвижения общего бренда и роботов Центра: продуктовых запусков, внешних мероприятий, внутренних презентаций руководству, демо-сценариев и спецпроектов;
* Упаковывать бренд-стратегии роботов: помогать формировать образ, tone of voice, ключевые сообщения и визуально-смысловые акценты;
* Придумывать и описывать продуктовые сценарии применения роботов для разных отраслей: ритейл, логистика, промышленность, сервисные сценарии и другие направления;
* Прорабатывать демонстрационные кейсы для мероприятий, выставок, форумов, партнерских встреч и презентаций для руководства;
* Готовить идеи, сценарии и структуру видеороликов о роботах: прогресс разработки, новые возможности, демонстрации, продуктовые сценарии, имиджевые и промо-ролики;
* Совместно с техническими командами переводить сложные инженерные и AI-разработки в понятные коммуникационные форматы для бизнеса и широкой аудитории;
* Работать со спикерами и стейкхолдерами высокого уровня: помогать формулировать тезисы, смыслы, выступления, презентационные материалы;
* Брифовать дизайнера и помогать в формировании единой визуальной концепции материалов;
* Координировать несколько параллельных креативных задач в условиях сжатых сроков, изменений вводных и высокой динамики проекта.
Требования
* Опыт работы в креативе, бренд-коммуникациях, контент-продакшне, маркетинге или смежных направлениях – не менее 5 лет;
* Умение создавать креативные концепции не “в вакууме”, а под конкретную бизнес-задачу, продукт, аудиторию и формат коммуникации;
* Опыт упаковки сложных продуктов, технологий, B2B/B2G-проектов;
* Сильное чувство смысла, визуального образа и драматургии: умение собрать из технологии понятную историю, сценарий, демо или ролик;
* Навык работы с разными форматами: презентации, видеоролики, мероприятия, демо-сценарии, тексты для спикеров;
* Высокая степень самостоятельности: умение брать задачу, быстро разбираться в контексте, предлагать решения и доводить их до результата;
* Стрессоустойчивость, гибкость и толерантность к изменениям;
Условия
* Дружный и высококвалифицированный коллектив
* Работа в одной из сильнейших команд в области робототехники и Physical AI
* Участие в создании и продвижении передовых робототехнических продуктов
* Достойная заработная плата (оклад + годовая премия)
* ДМС, корпоративная пенсионная программа, страхование от несчастных случаев, социальные гарантии
* Современные рабочие места и высокий уровень корпоративной культуры
* Работа в офисе (г. Москва, МЦК ЗИЛ)
Location: Japan
Nex is on a mission to help families rediscover the joy of movement. Created by parents for parents, Nex combines technology and play to deliver fun, social, and interactive experiences powered by natural body motion, encouraging kids and adults to move more, play more, and have fun together. Nex Playground, the company’s award-winning active play system, is purpose-built to get families moving year-round, with safety and privacy as core considerations in its intentional design. It is certified kidSAFE+ COPPA compliant and built to support healthy, active play for all ages and abilities.
Nex Playground features a growing library of 50+ experiences, including motion and dance games, fitness and educational experiences, and Nex Originals. Content includes collaborations with partners like Hasbro, Sesame Workshop, and NBCUniversal. Nex has been recognized by Fast Company’s Most Innovative Companies, TIME’s Best Inventions, and Parents’ Best Entertainment System for Families, and has earned Red Dot, IDEA, and Core77 international design awards. We encourage you to explore
Have Fun
and
Is Motion Gaming Back?
, as they offer a deeper look into our culture, values, and explain how our approach to motion gaming differs from previous generations.
Nex employees may be expected to collaborate with colleagues across different time zones. Depending on the role and location, occasional travel may also be required for company events, external meetings, and other business-related activities.
Important Notice:
⚠️ To protect yourself from recruitment scams, please note that Nex communicates through official company emails ending in
@nex.inc
. If you receive a suspicious email or message, please do not respond and report it immediately to us.
Location: Japan
Type: 12-month fixed-term contract (renewable), with possibility of conversion to full-time permanent role
The Role
This contract role owns Nex's social media and web content. On social, you'll plan content, manage external agencies, and act as the frontline voice of the brand, engaging parents every day and growing our community for the Japanese market. On web, you'll localize our blog into Japanese and keep site information up to date for the Japanese market, and eventually Korean market as well. During game launches, IP partnerships and brand collaborations, you'll balance product education, partner messaging and brand voice to keep the experience clear and cohesive.
This is a foundational hire as Nex brings social in-house. You'll help shape how we engage families, support our biggest launches, and build an audience that grows with us. There is room for the role to evolve as the team scales.
What You Will Do
Social Media (TikTok / X / Instagram / Facebook/ YouTube and more)
Content Planning & Agency Management
Build the content strategy and monthly calendar for each channel, and manage scheduling and publishing
Develop platform-specific ideas (short-form video, long-form video, posts, threads) and review content before it goes live
Manage creative and social agencies: write briefs, run timelines, review and approve deliverables, and manage estimates and budgets
Identify timely cultural moments and trend opportunities
Social Engagement Across All Channels
Monitor conversations daily across Instagram, TikTok, Facebook, Threads, YouTube, X, and emerging platforms, and respond to comments and DMs in a relatable, social-first, on-brand voice
Escalate customer service and product issues to CX
Spot brand love moments and amplify them naturally
Support inbound message spikes during launches, holidays, shipping delays and other high-volume moments
Lead first response during negative spikes and escalate internally
Engagement Execution & Optimization
Partner with the Social Lead to grow replies, saves, shares and positive sentiment
Support social listening and surface actionable insights to the team
Analyze channel performance and deliver monthly reports with recommendations
UGC Curation & Community-to-Content Bridge
Identify and curate high-quality UGC across channels, and brief UGC needs for campaigns
Work with the brand community team to source customer stories, and connect social strategy with our Facebook and Circle communities
Launches, Partnerships & Cross-Functional Collaboration
Balance product education, partner messaging and brand voice across game launches, IP partnerships and brand collaborations
Partner with brand marketing, paid, publishing and community teams
Web (Blog & Site Content)
Run regular audits of product information, pricing and FAQs on the site, and request updates to keep them current
Submit update requests to the web team and engineers, and track them through to release
Localize English blog posts into Japanese: manage translation and localization timelines and quality, and manage translators or vendors as needed
Adapt messaging and examples for the Japanese market, and maintain a Japanese glossary
Make simple updates in the CMS and QA content before publishing
Publish posts with basic SEO in mind (titles, meta descriptions, keywords)
Cross-Channel
Plan content that connects social and the blog (e.g., social posts timed to new articles)
Required Qualifications
3–5 years of experience in social media, community management or engagement roles
Experience managing community engagement across multiple platforms
Strong understanding of modern parent and family audiences
Demonstrated ability to drive engagement, sentiment and conversation growth
Experience directing external agencies or production partners (briefs, timelines, quality control)
Native-level Japanese writing and editing skills, with strong brand judgment
Business-level English (reading English articles, written and verbal communication with global teams)
Experience working with web teams and engineers to scope requests and see them through to release
Experience escalating CX and product issues appropriately
Experience with social listening and management tools (e.g., Sprout Social) and platform analytics
Ability to manage multiple priorities in a fast-paced environment
Self-starter who takes initiative and spots opportunities proactively
Preferred Qualifications
Experience with family-oriented, kids or parenting brands
Background in consumer tech, gaming or lifestyle
Experience supporting product launches, partnerships or IP-driven campaigns
Experience supporting engagement during high-volume moments (PR, launches, TikTok Shop spikes)
Familiarity with short-form video and TikTok-native formats
Experience managing English-to-Japanese localization or reviewing translation quality
CMS experience
Basic SEO knowledge and experience with analytics tools such as GA4
Experience collaborating cross-functionally in remote teams
What Sets You Apart
Deep understanding of how families and parents behave on social: what they save, share, DM and tag
You go beyond reactive engagement and proactively create engagement opportunities
You balance warmth, playfulness and professionalism in brand voice
You recognize brand love moments and amplify them naturally
You see engagement as a growth driver, not a vanity metric
You care about building a community, not just managing comments
We Offer
Competitive compensation package.
Flexible working hours and vacation policy.
Product-driven culture that treasures talents and individual growth.
Front-row seat and hands-on experience with cutting edge technologies in the evolving gaming field
Nex is located in
San Jose, California, USA
and
Hong Kong
. Learn more about us at
https://www.nexplayground.com/about
.
We encourage applications even if you don’t meet more than 50% of the requirements — we believe that experience comes in many forms!
Nex is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, gender identity, and sexual orientation), national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable law. This policy applies to all individuals at every stage of the employment relationship, including all current and prospective employees, and covers all employment decisions including recruitment, hiring, job assignment, promotion, compensation, benefits, training, discipline and termination.
We are committed to providing a workplace free from discrimination and harassment and to fostering an inclusive environment for all employees.
Location: North Island
ABOUT HALTER
At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard.
We’re backed to deliver on a mission that matters by Tier 1 investors including Founders Fund https://foundersfund.com, Bessemer Venture Partners https://www.bvp.com/, BOND, https://www.bondcap.com/ DCVC https://www.dcvc.com/, Blackbird https://www.blackbird.vc/, Promus Ventures https://www.promusventures.com/, Rocket Lab’s Peter Beck and Icehouse ventures https://www.icehouseventures.co.nz/?utm_term=icehouse%20ventures&utm_campaign=Brand+Keywords&utm_source=adwords&utm_medium=ppc&hsa_acc=4064636360&hsa_cam=16902737884&hsa_grp=134004309485&hsa_ad=592971340272&hsa_src=g&hsa_tgt=kwd-1082530126230&hsa_kw=icehouse%20ventures&hsa_mt=b&hsa_net=adwords&hsa_ver=3&gclid=Cj0KCQjw2v-gBhC1ARIsAOQdKY0J0DepRVFDmjQlAkJPbZuQnLSA5UVzUzOXYiPxkjX-SeVa513_BhkaAr-MEALw_wcB.
To find out more, visit our LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/.
Lead from the front, build a winning team, and help bring the future of dairy farming to the North Island.
ABOUT THE ROLE.
Halter farmers are writing the playbook for a world-first farming system, and keeping them thriving is just as important as bringing them on board. As our Senior Manager | Account Management - North Island, you’ll lead the team that makes sure every Halter farmer gets the full value of the system, year after year.
This is a senior leadership role with real scope. You’ll own the retention, renewal and expansion number for your region, and you’ll shape how account management runs across New Zealand, from the standards and systems we work to, through to the way we measure the health of every account. You’ll design an operating model that’s consistent, repeatable and built to scale as Halter grows.
Above all, you’ll be a leader of leaders. Your impact will come through the people you build: Account Management Leads and Account Managers who are confident, capable and performing at their best. You’ll hire brilliantly, coach directly, hold a high bar and grow the next generation of leaders at Halter.
You’ll also be a strong voice across the business, working with our Revenue Operations, Marketing, Support, Launch and Product teams to keep improving the customer experience, and making the case for what account management needs to succeed.
Every farmer who stays with Halter, and grows with us, moves us closer to our mission: helping 50% of the world’s habitable land become more productive and sustainable.
Location: You can be based anywhere in the North Island, ideally in Auckland, Manawatū, Taranaki or Waikato. Frequent travel is part of the role.
WHAT YOU’LL OWN.
- Revenue retention and growth: You’ll own your region’s number for retention, renewals and expansion of Halter’s existing revenue. You’ll set the strategy to get there and keep your leads and Account Managers on track to deliver it, prioritising the way the company does: renewals first, then planned upsells, then collar expansion.
- Real value for farmers: You’ll make sure every farmer is getting the full value of Halter against their own goals, and can clearly see and explain the difference it’s making to their business. You’ll own the touchpoints and processes that make this happen every time, not just some of the time.
- Designing how account management runs: You’ll shape the standards, rhythm and systems that account management runs on across New Zealand, including:
- The 90-day minimum engagement standard for every Halter farm, backed by account health reporting that makes any gaps visible
- A remote check-in model for stable accounts, so in-person time goes to the farms that need it most
- A clear picture of what great looks like for Salesforce input and account success planning, with templates and a workflow library that make it repeatable rather than reliant on individual personalities
- The account health metrics reviewed every fortnight, and the routine that keeps those reviews sharp
- Leading leaders: You’ll lead, manage and support your Account Management Leads and Account Managers to perform at their best. Your biggest impact will come through growing their capability, not your own account work. You’ll set clear priorities, coach directly, give early and specific feedback, and get to the real root cause when performance dips rather than just describing the symptoms.
- Raising the bar across the business: You’ll coach and upskill people across Halter on what outstanding account management looks like, and become the credible, go-to voice on account management wherever it’s being discussed.
- Talent, performance and succession: You’ll own recruitment and onboarding for your team and hold a high hiring bar. You’ll spot top talent before a vacancy ever appears, keep a live view of your bench and future successors, and use performance calibrations to guide those conversations. When performance slips, you’ll apply Halter’s approach properly: stepping in early with stronger feedback and support before any formal coaching plan, and holding the bar rather than lowering it.
- Influence across Halter: You’ll partner with our Revenue Operations, Marketing, Support, Launch and Product teams to keep improving the end-to-end Halter customer experience. You’ll bring the objection and churn-risk insights from your team to the people who can act on them, and you’ll make the commercial case for what account management needs, including incentive and commission design, with the confidence to argue it with the executive team.
- Training and development: You’ll adapt and lead Halter’s existing processes to build and deliver training for your team, keeping skill development aligned with our Principles and commercial goals. You’ll foster a culture of sharing knowledge, celebrating wins and working together across account management and sales.
- Other duties as needed from time to time.
WHO WE’RE LOOKING FOR.
- Attitude: You play for the front of the jersey. You lift the people around you, thrive under pressure and own your results. You bring genuine energy and passion to every conversation.
- Leading the team: Setting and managing targets, commissions and the other moving parts that keep an account management team firing.
- Growing your people: Coaching, mentoring and developing our account management teams so they hit their targets and grow their careers.
- Setting customers up for success: Working with our Customer Success team to make sure handoffs, implementations and renewals go smoothly, and keeping customers informed and supported while they wait for deployment.
- Building the brand: Getting out to industry and Halter events and demonstrations, and building relationships that grow Halter’s reputation in the region.
- Problem solving and collaboration: You’re resourceful and quick on your feet, and you work well with other teams to find solutions.
- Voice of the customer: Keeping farmers’ needs front and centre and sharing feedback that helps shape what we build next.
- Sharpening the process: Working with the team to make our sales process faster, more efficient and more predictable as Halter scales.
JOIN OUR TEAM
Halter is committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but don’t necessarily tick every requirement on this job description, please still get in touch and apply to Halter. We’d love to chat to see if you’ll be an epic fit!
If this opportunity sounds like you, please apply below by sending through your cover letter explaining why you’re excited about this role and working at Halter, along with your CV, and we’ll be in touch!
Please also feel free to check out the careers page https://www.halterhq.com/careers for more information on working at Halter and don't forget to follow us on LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/.
WHY OUR TEAM LOVES WORKING AT HALTER:
- Work that genuinely matters. Every now and again a company comes along that transforms an entire industry and leaves the world in a better place. Our team gets to be part of something truly meaningful, helping farmers improve their livelihoods, spend more time with their families, and build more sustainable operations.
- Spectacular people solving hard problems. Our culture is designed for talented people to do work that changes lives. The team is filled with diverse, kind, and driven people who push each other to do their best work. You'll be thrown into the deep end, tackling complex challenges and building something tangible that solves real problems.
- You'll grow here. Autonomy, mastery, and learning define how we work. You'll have the freedom to work on interesting problems, master new skills, and continuously develop yourself, both through your role and our personal growth fund.
- This isn't easy, and we love that it's hard. Working at Halter will be the most rewarding and the most challenging work of your life. We move fast, take bold bets, and work hard to reshape an entire industry. As one team member put it: "Joining Halter is a bit like strapping yourself to a rocket ship, but it's an epic journey to be a part of!"
Location: Remote Americas
Who We Are:
Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure
for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more.
Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 10 million brokerage accounts.
Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.
Alpaca is proudly backed by $400 million in funding from top-tier global investors including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Opera Tech Ventures, SBI Group, Derayah Financial, Unbound, Peak XV, Elefund, and Y Combinator.
Our Team Members:
We're a dynamic team of 400+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!
We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.
Your Role:
As a senior software engineer, you will help build and scale the systems and services that form Alpaca's foundation and empower millions of users who trade billions of dollars worth of assets.
The identity team is responsible for building a modern platform for onboarding users, verifying their identity, evaluating risk, and managing their trading accounts. These people, businesses, and accounts are foundational components of the Alpaca system, and we need to build new capabilities while achieving very high automation rates. We are expanding the platform to handle identity verification on a global basis and to support our growing set of account types.
We are looking for senior engineers who are keen on providing quality solutions, have great fundamentals, have proven experience building and architecting at scale, and are not afraid of challenging conventions or voicing their opinions. In this role, you will have the autonomy to design and implement solutions to achieve defined goals while actively participating in defining those goals. An understanding of cloud-based modern architecture, infrastructure, and orchestration practices is also a great asset we are actively looking for.
Things You Get To Do:
Contribute to a core system that millions of end users will rely on
Help us create a global financial identity verification and risk management service
Implement backend services and work on designing an architecture where reliability matters
Take ownership of tasks, identify and address technical challenges proactively, and propose innovative solutions
Contribute to architectural decisions, offering insights and suggestions for designing scalable and reliable systems
Work with other teams to improve how our systems interact with theirs and improve Alpaca systems in general
Maintain good software quality and test coverage
Participate in code reviews
Troubleshooting on incidents and reported bugs
You may be asked to be on-call to assist with engineering projects that are timely in nature
Who You Are (Must-Haves):
Strong problem-solving skills paired with a proactive mindset
Ability to turn business requirements into a flexible implementation model
Excellent communication and collaboration skills
Ability to work independently and as part of a team
A preference for simple and elegant solutions
At least 3 years of experience working on systems at scale
Proven experience in building and maintaining microservices
Strong coding skills, preferably in Go
Ability to write clean, well-tested, and maintainable code
Experience with domain-driven design and event-driven design
Ability to debug issues or, better yet, foresee problems and avoid them entirely
Familiarity with containerization and orchestration technologies, especially Kubernetes
Experience with cloud platforms, preferably Google Cloud Platform
Experience with relational databases, preferably PostgreSQL
Who You Might Be (Nice-to-Haves):
Experience in the finance industry
Experience with financial identity management, e.g. KYC
Experience with messaging queues and message brokers
Experience integrating with external services
Experience working remotely
Experience working at a startup
DevOps mindset is an asset
How We Take Care of You:
Competitive Salary & Stock Options
Health Benefits
New Hire Home-Office Setup: One-time USD $500
Monthly Stipend: USD $150 per month via a Brex Card
Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
Recruitment Privacy Policy
Location: San Francisco, CA; US - Remote; New York, NY; Atlanta, GA
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs.
ABOUT THE RETAIL TEAM
- Sierra is partnering with a large and growing number of retailers - spanning apparel and beauty, grocery and big-box, home and auto, consumer services, marketplaces, and consumer technology. Our agents help millions of shoppers and members every day: tracking and returning orders, finding the right product, booking services, and resolving issues in each brand’s own voice.
- Retail is also where AI agents go beyond support to generate revenue. From product discovery and personalized recommendations to cart recovery, win-back campaigns, and in-store support that turns unanswered store calls into visits and sales, our team is redefining what an agent can do for a brand’s top line - not just its cost line.
- Join us to transform how the world’s most-loved consumer brands engage their customers - and help build technology that makes shopping more personal, effortless, and delightful for everyone.
WHAT YOU'LL DO
- Go deep on a few accounts. Learn each customer's business well enough that you could be wearing their badge in their hallways
- Own the end-to-end technical pre-sales process by scoping customer use cases, articulating business value, designing and demoing Sierra’s incredible platform, leading technical and architecture reviews, and serving as the trusted technical expert throughout the sales cycle
- Decide when to bring in Agent Development, Product, Security, Legal, and Sierra leaders, and what each of them needs to do. You keep everyone aimed at the same goal
- Raise the bar for the SE team: mentor others, set standards for demos and pilots, and write the playbooks for Strategic deals and GTM processes
- Stay with the account after the sale, through the Agent Development handoff, launch, and expansion to new use cases
- Share what you see across your largest accounts with Product leadership and inform roadmap
WHAT YOU'LL BRING
- 7+ years experience in Sales Engineering, Solutions Engineering or customer-facing technical sales
- Experience in leading the sales process with Strategic customers with deal sizes of $1M+ consistently
- Past experience in demo building, and presenting, and working with customers or clients in the GTM function
- Strong experience in relationship-building with prospect stakeholders, including C-suite executives and technical leaders
- Experience leading architecture, integration, and security discussions with enterprise architects, engineering leaders, and security teams
- Ability to leverage AI tools efficiently as a regular part of your technical sales motion — discovery prep, solution design, demo and prototype building, technical proposals. Importantly, you own the accuracy of anything you put in front of a customer, whether or not AI helped you build it
- Experience growing accounts past initial sale and defining customer roadmaps to facilitate growth
- Bachelor's Degree or above; bonus if in Computer Science or related field, or equivalent professional experience
EVEN BETTER...
- Experience translating code, technical logic and user requirements to product and engineering requirements
- Selling a technical AI product
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits
- Lunch, as well as delicious snacks and coffee to keep you energized when working onsite
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description.
Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy.
We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.
Location: San Francisco, CA; US - Remote; New York, NY; Atlanta, GA
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs.
ABOUT THE RETAIL TEAM
- Sierra is partnering with a large and growing number of retailers - spanning apparel and beauty, grocery and big-box, home and auto, consumer services, marketplaces, and consumer technology. Our agents help millions of shoppers and members every day: tracking and returning orders, finding the right product, booking services, and resolving issues in each brand’s own voice.
- Retail is also where AI agents go beyond support to generate revenue. From product discovery and personalized recommendations to cart recovery, win-back campaigns, and in-store support that turns unanswered store calls into visits and sales, our team is redefining what an agent can do for a brand’s top line - not just its cost line.
- Join us to transform how the world’s most-loved consumer brands engage their customers - and help build technology that makes shopping more personal, effortless, and delightful for everyone.
WHAT YOU'LL DO
- Be the primary partner to your Sales counterparts helping to win deals and grow customers
- Go from first discovery to a tailored, working agent in days, not weeks, across prospects and existing customers
- Work with every team involved in the decision: CX, IT, security, procurement, and executive sponsors
- Own the end-to-end technical pre-sales process by scoping customer use cases, articulating business value, designing and demoing Sierra’s incredible platform, leading technical and architecture reviews, and serving as the trusted technical expert throughout the sales cycle
- Mentor newer SEs and contribute reusable assets for your industry or team
- Stay with the account after the sale, through the Agent Development handoff, launch, and expansion to new use cases
- Go deep on your industry, the patterns, and winning motions to scale your work
WHAT YOU'LL BRING
- 4-6+ years experience in Sales Engineering, Solutions Engineering or customer-facing technical sales
- Experience in leading the sales process with large Enterprise customers with deal sizes ranging $500-$1M
- Past experience in demo building, and presenting, and working with customers or clients in the GTM function
- Experience in relationship-building with prospects, including executives and technical leaders
- Ability to connect a prospect’s specific business problems and Sierra’s solutions and explain them to both a technical and non-technical audience
- Ability to leverage AI tools efficiently as a regular part of your technical sales motion — discovery prep, solution design, demo and prototype building, technical proposals. Importantly, you own the accuracy of anything you put in front of a customer, whether or not AI helped you build it
- Experience growing accounts past initial sale
- Bachelor's Degree or above; bonus if in Computer Science or related field, or equivalent professional experience
EVEN BETTER...
- Experience translating code, technical logic and user requirements to product and engineering requirements
- Selling a technical AI product
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits
- Lunch, as well as delicious snacks and coffee to keep you energized when working onsite
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description.
Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy.
We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.
Location: San Francisco, CA; US - Remote; New York, NY; Atlanta, GA
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs.
ABOUT THE CONSUMER BUSINESS SERVICES TEAM
- Sierra partners with the businesses that power everyday life for consumers and enterprises alike — from the CPG brands on every shelf to the logistics networks that get products there, the real estate and facilities teams that manage the buildings people live and work in, and the energy and utility providers that keep the lights on. Our agents handle everything from order tracking and account management to field service scheduling and billing support, tuned to the voice and workflows of each business.
- This vertical spans a wide range of industries — consumer products, commercial real estate, automotive & mobility, transportation & logistics, industrial manufacturing, information & data services, consumer electronics, professional services, facilities management, construction, energy, and utilities — giving you the breadth to build relationships across some of the largest and most established companies in the world.
- Join us to bring AI agents to the businesses that quietly run the economy — and help build technology that makes these essential services faster, more reliable, and more human for everyone who depends on them.
WHAT YOU'LL DO
- Be the primary partner to your Sales counterparts helping to win deals and grow customers
- Go from first discovery to a tailored, working agent in days, not weeks, across prospects and existing customers
- Work with every team involved in the decision: CX, IT, security, procurement, and executive sponsors
- Own the end-to-end technical pre-sales process by scoping customer use cases, articulating business value, designing and demoing Sierra’s incredible platform, leading technical and architecture reviews, and serving as the trusted technical expert throughout the sales cycle
- Mentor newer SEs and contribute reusable assets for your industry or team
- Stay with the account after the sale, through the Agent Development handoff, launch, and expansion to new use cases
- Go deep on your industry, the patterns, and winning motions to scale your work
WHAT YOU'LL BRING
- 4-6+ years experience in Sales Engineering, Solutions Engineering or customer-facing technical sales
- Experience in leading the sales process with large Enterprise customers with deal sizes ranging $500-$1M
- Past experience in demo building, and presenting, and working with customers or clients in the GTM function
- Experience in relationship-building with prospects, including executives and technical leaders
- Ability to connect a prospect’s specific business problems and Sierra’s solutions and explain them to both a technical and non-technical audience
- Ability to leverage AI tools efficiently as a regular part of your technical sales motion — discovery prep, solution design, demo and prototype building, technical proposals. Importantly, you own the accuracy of anything you put in front of a customer, whether or not AI helped you build it
- Experience growing accounts past initial sale
- Bachelor's Degree or above; bonus if in Computer Science or related field, or equivalent professional experience
EVEN BETTER...
- Experience translating code, technical logic and user requirements to product and engineering requirements
- Selling a technical AI product
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits
- Lunch, as well as delicious snacks and coffee to keep you energized when working onsite
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description.
Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy.
We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.
Location: San Francisco, CA; US - Remote; New York, NY; Atlanta, GA
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs.
ABOUT THE CONSUMER BUSINESS SERVICES TEAM
- Sierra partners with the businesses that power everyday life for consumers and enterprises alike — from the CPG brands on every shelf to the logistics networks that get products there, the real estate and facilities teams that manage the buildings people live and work in, and the energy and utility providers that keep the lights on. Our agents handle everything from order tracking and account management to field service scheduling and billing support, tuned to the voice and workflows of each business.
- This vertical spans a wide range of industries — consumer products, commercial real estate, automotive & mobility, transportation & logistics, industrial manufacturing, information & data services, consumer electronics, professional services, facilities management, construction, energy, and utilities — giving you the breadth to build relationships across some of the largest and most established companies in the world.
- Join us to bring AI agents to the businesses that quietly run the economy — and help build technology that makes these essential services faster, more reliable, and more human for everyone who depends on them.
WHAT YOU'LL DO
- Be the primary partner to your Sales counterparts helping to win deals and grow customers
- Go from first discovery to a tailored, working agent in days, not weeks, across prospects and existing customers
- Own the end-to-end technical pre-sales process by scoping customer use cases, articulating business value, designing and demoing Sierra’s incredible platform, leading technical and architecture reviews, and serving as the trusted technical expert throughout the sales cycle
- Work directly with our Sales, Product and Agent Engineering teams to both drive our GTM function, as well as continuously improve our Agents through our customer-driven product development philosophy
- Go deep on your industry, the patterns, and winning motions to scale your work
WHAT YOU'LL BRING
- 3-4+ years experience in Sales Engineering, Solutions Engineering or customer-facing technical sales
- Experience in leading the sales process with Enterprise customers with deal sizes ranging $200-$500k
- Past experience in demo building, and presenting, and working with customers or clients in the GTM function
- Experience in relationship-building with prospects, including executives and technical leaders
- Ability to connect a prospect’s specific business problems and Sierra’s solutions and explain them to both a technical and non-technical audience
- Ability to leverage AI tools efficiently as a regular part of your technical sales motion — discovery prep, solution design, demo and prototype building, technical proposals. Importantly, you own the accuracy of anything you put in front of a customer, whether or not AI helped you build it
- A track record of handling a high number of deals concurrently without cutting quality, and comfortable switching between sub-industries and use cases
- Bachelor's Degree or above; bonus if in Computer Science or related field, or equivalent professional experience
EVEN BETTER...
- Experience translating code, technical logic and user requirements to product and engineering requirements
- Selling a technical AI product
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits
- Lunch, as well as delicious snacks and coffee to keep you energized when working onsite
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description.
Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy.
We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.
Location: San Francisco, CA; US - Remote; New York, NY; Atlanta, GA
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs.
ABOUT THE CONSUMER BUSINESS SERVICES TEAM
- Sierra partners with the businesses that power everyday life for consumers and enterprises alike — from the CPG brands on every shelf to the logistics networks that get products there, the real estate and facilities teams that manage the buildings people live and work in, and the energy and utility providers that keep the lights on. Our agents handle everything from order tracking and account management to field service scheduling and billing support, tuned to the voice and workflows of each business.
- This vertical spans a wide range of industries — consumer products, commercial real estate, automotive & mobility, transportation & logistics, industrial manufacturing, information & data services, consumer electronics, professional services, facilities management, construction, energy, and utilities — giving you the breadth to build relationships across some of the largest and most established companies in the world.
- Join us to bring AI agents to the businesses that quietly run the economy — and help build technology that makes these essential services faster, more reliable, and more human for everyone who depends on them.
WHAT YOU'LL DO
- Go deep on a few accounts. Learn each customer's business well enough that you could be wearing their badge in their hallways
- Own the end-to-end technical pre-sales process by scoping customer use cases, articulating business value, designing and demoing Sierra’s incredible platform, leading technical and architecture reviews, and serving as the trusted technical expert throughout the sales cycle
- Decide when to bring in Agent Development, Product, Security, Legal, and Sierra leaders, and what each of them needs to do. You keep everyone aimed at the same goal
- Raise the bar for the SE team: mentor others, set standards for demos and pilots, and write the playbooks for Strategic deals and GTM processes
- Stay with the account after the sale, through the Agent Development handoff, launch, and expansion to new use cases
- Share what you see across your largest accounts with Product leadership and inform roadmap
WHAT YOU'LL BRING
- 7+ years experience in Sales Engineering, Solutions Engineering or customer-facing technical sales
- Experience in leading the sales process with Strategic customers with deal sizes of $1M+ consistently
- Past experience in demo building, and presenting, and working with customers or clients in the GTM function
- Strong experience in relationship-building with prospect stakeholders, including C-suite executives and technical leaders
- Experience leading architecture, integration, and security discussions with enterprise architects, engineering leaders, and security teams
- Ability to leverage AI tools efficiently as a regular part of your technical sales motion — discovery prep, solution design, demo and prototype building, technical proposals. Importantly, you own the accuracy of anything you put in front of a customer, whether or not AI helped you build it
- Experience growing accounts past initial sale and defining customer roadmaps to facilitate growth
- Bachelor's Degree or above; bonus if in Computer Science or related field, or equivalent professional experience
EVEN BETTER...
- Experience translating code, technical logic and user requirements to product and engineering requirements
- Selling a technical AI product
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits
- Lunch, as well as delicious snacks and coffee to keep you energized when working onsite
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description.
Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy.
We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.
Location: Argentina; Mexico; Colombia; Brazil; Venezuela, Bolivarian Republic of
We’re looking for a creative
Freelance Social Media Graphic Designer
to join a Los Angeles-based social media and creative agency working with lifestyle, food and beverage, wine and spirits, wellness, and consumer brands.
This role is ideal for someone who lives and breathes social media, keeps up with emerging creative trends, and knows how to translate brand identities into fresh, engaging content. You should understand how to create work that feels native to each platform while maintaining strong design quality and a distinctive brand voice.
You’ll collaborate with social, strategy, creator, and production teams across multiple brands, bringing ideas to the table and adapting comfortably to different aesthetics.
Engagement:
Freelance / Part-Time
Availability:
Approximately 20+ hours per week
Location:
Remote, with availability to collaborate during Los Angeles working hours
Compensation:
Hourly rate based on experience
Responsibilities
Design social-first content for Instagram, Facebook, TikTok, YouTube, and other digital channels.
Create static posts, carousels, Story assets, graphic-led Reels, and typography treatments.
Develop fresh creative concepts and executions within existing brand guidelines.
Design client-facing strategy decks and presentations.
Create pre-production decks, mood boards, shot lists, creative treatments, and visual references.
Develop visually clear influencer and UGC creator briefs.
Produce campaign, product launch, seasonal, and culturally relevant creative.
Adapt and resize assets across platforms and formats.
Use AI creative tools to support concept development and execution.
Manage multiple projects, incorporate feedback, and meet deadlines consistently.
Requirements
A strong portfolio showcasing work created specifically for social media.
Traditional branding, web, or print work alone will not meet this requirement.
Advanced proficiency in
Canva, Adobe Photoshop, and Adobe Illustrator
.
Strong working knowledge of AI creative tools and an interest in exploring new creative workflows.
Excellent typography, composition, color, branding, and visual storytelling skills.
Strong understanding of Instagram, TikTok, and platform-specific creative formats and trends.
Ability to interpret briefs, contribute original ideas, and turn brand guidelines into engaging social content.
Ability to work across multiple brand aesthetics while preserving each brand’s identity.
Strong presentation and deck design skills.
Experience managing multiple projects and deadlines in a fast-paced environment.
Strong organization, communication, responsiveness, and attention to detail.
Ability to work independently while remaining collaborative and receptive to feedback.
Availability for approximately 20+ hours per week, with overlap during Los Angeles working hours.
Nice to Have
Experience with motion graphics, video editing, animation, or Adobe After Effects.
Experience with food and beverage, wine and spirits, wellness, beauty, hospitality, or lifestyle brands.
Previous experience working within a social media or creative agency.
Benefits
Work for the most exciting companies in the North American Market.
Flexible schedules.
Work from anywhere.
Highly competitive compensation.
Location: New York, NY (HQ); San Francisco, CA
Workplace: Hybrid
ABOUT RAMP
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
ABOUT THE ROLE
You will be a front-line manager to a group of 6-8 CSMs, who each manage ~60 Activations at a given time in Ramp’s Mid Market portfolio. You will be responsible for developing and standardizing implementation best practices, 1:1 coaching and mentoring, building a repeatable and scalable customer activation motion that enables growth without proportional increases in team size, and working closely with leaders across Sales, Marketing, Operations, Risk, and Product to drive positive outcomes for this segment. As a key member of the Mid Market CSM leadership team, you will have the opportunity to help build and refine Ramp’s customer success and onboarding motion.
WHAT YOU'LL DO
- Set and maintain a high-performing culture and morale by managing a group of exceptional CSMs to drive thorough and efficient onboarding and product activation for Ramp’s medium/large customers
- Oversee the daily activities and quota performance management of individual CSMs to ensure team exceeds product onboarding and spend activation goals, while maintaining strong CSAT
- Refine best practice playbooks for the CSM team, and improve team output and efficiency over time by optimizing systems and processes
- Develop and execute career development and leadership plans for direct reports; inclusive of but not limited to daily 1:1 mentoring, coaching on sales skills, enhancing product knowledge, providing call feedback, and running enablement sessions
- Act as a voice of the customer and key contributor retaining and expanding Ramp’s Mid Market segment
- Build and leverage internal AI tools and Salesforce dashboards to monitor the success of our customers and the performance of the team
- Report on team performance and forecast to senior leadership
- Represent the CSM team cross-functionally with leaders of other departments
WHAT YOU NEED
- 5+ years of implementation, CSM or AM experience as an individual contributor, with a proven, consistent track record exceeding goals
- 3+ years of experience building and leading implementation or CSM teams with a proven track record of exceeding goals
- Prior demonstrated success in fast-paced, results-oriented GTM environments, ideally at SaaS companies
- Ability to identify trends, translate company strategy into team-level priorities, and drive initiatives that improve team metrics and organizational outcomes
- Proven ability to coach teams on selling the full platform, not just individual products; experience driving multi-product adoption, cross-sell, and upsell across a book of business
- Track record of pushing pace on input metrics, building repeatable playbooks, and optimizing systems and processes to improve team output
- Strong collaboration and influencing skills across Sales, Product, Operations, and other GTM teams; demonstrated ability to represent Customer Success at a leadership level
- Comfort with and curiosity about AI tools and their application to CS workflows; ability to lead a team through AI-driven process transformation and evaluate how AI can augment CSM productivity and customer outcomes
- Strong understanding of customer financial workflows, including AP/AR, spend controls, and month-end close processes; ability to coach CSMs on ROI-grounded conversations with controllers and finance leaders
- Proficiency in data analytics tools (Salesforce, Looker, and Excel) with the ability to leverage data to drive decisions, create systems, and identify process improvements.
NICE TO HAVES
- CPA or equivalent accounting certification, or deep working knowledge of accounting software (e.g. NetSuite, QuickBooks, Xero, Sage)
- Experience with financial services sales or selling into finance and accounting personas
- Experience at a high-growth startup in an enterprise or mid-market customer success environment
- Familiarity with contribution profit models or usage-based revenue metrics
- Experience leading teams through AI adoption or workflow automation initiatives
BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL)
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
UNITED STATES
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)
CANADA
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
UNITED KINGDOM
- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold, with salary sacrifice option
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
REFERRAL INSTRUCTIONS
If you are being referred for the role, please contact that person to apply on your behalf.
OTHER NOTICES
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice
Location: San Francisco, CA | New York City, NY
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
Anthropic's Beneficial Deployments team brings Claude to organizations doing some of the world's most important work across the nonprofit and education sectors. These organizations share a problem: mission-critical work, thin budgets, and little slack to figure out new technology on their own. Our Customer Success team helps them go from first login to Claude being part of how their teams work, but we cannot do that one organization at a time, nor should we. The sector already has trusted intermediaries these organizations turn to first: networks, capacity builders, funder technical assistance providers, community colleges, and fellowship programs. This role exists to make those intermediaries as effective at activating and training organizations on Claude as our own Customer Success team is.
As the Scaled Enablement Lead, you'll build the Claude for Nonprofits train-the-trainer program that qualifies intermediaries to onboard organizations and deliver Anthropic-designed workshops on our behalf. You'll own the kits, credentials, and quality gates that let them run the show without an Anthropic CSM in the room. You'll also own the enablement thinking behind scaling impact through
Claude Corps
: how what fellows learn and build serves every organization we support, not only the ones that host them.
The people you enable are not selling Claude. They are trainers, implementers, and program staff whose job is to help mission-driven organizations meaningfully adopt AI. Your job is to make sure these intermediaries can do that with Claude, to the same bar we hold ourselves to, and to help them evolve their offerings as we learn what these organizations need. The measure of success for this role is organizations activated and trained well without Anthropic delivering it.
You'll be half program builder, half facilitator. You'll design and deliver the first cohorts yourself, then make the system repeatable: kits, qualification paths, credentials, teach-back gates, and a refresh rhythm that keeps content current as our products change. You'll build on the operating model and certification infrastructure of Anthropic's Education team and own everything specific to this audience, working closely with Beneficial Deployments Customer Success, Partnerships, Claude Corps program leadership, and our Education teams.
This is not a partner account management or alliances role, and it carries no quota. It is not a book-of-business Customer Success role either, though you'll spend time with organizations to stay grounded in what these nonprofits truly need. The role reports to the Customer Success Lead for Beneficial Deployments, has no direct reports today, and may grow into people management as the program scales. Expect periodic travel for in-person cohorts and sessions.
Key responsibilities:
Own the Claude for Nonprofits train-the-trainer program end to end: its tracks, the qualification path for each, the credential, and recertification
Build the kits intermediaries teach from: an activation playbook covering kickoff, admin setup, launch, and Day 30/60/90 reviews, and workshop-in-a-box modules starting with AI fluency and use case discovery, each with a deck, facilitator guide, demo scripts, sample data, and workbook
Recruit and qualify a pilot cohort of anchor intermediaries, then open a repeatable application process that routes each to the right track and the right home, whether the Claude Partner Network or a Beneficial Deployments credential
Design and deliver enablement for network intermediaries, adapting the program to how each reaches and supports its members, and help them evolve their offerings as we learn what organizations need
Build the connective tissue among intermediaries so they learn from each other: shared office hours, a facilitator cohort that stays together after qualification, and a clear path for bringing new intermediaries along
Support the enablement thinking for Claude Corps: how we extend the reach of fellows and the organizations around the program, and how what they learn feeds back into the enablement every customer receives
Hold the quality bar when Anthropic is not in the room through teach-back gates, graded mock sessions, shadowing, and session satisfaction and activation quality at or above Anthropic-led benchmarks
Run the program as one system: content intake and refresh calendar, production standards, resource hub organization, learning management system courses and assessments, and the agreement and attribution model for intermediaries acting on Anthropic's behalf
Own the program's numbers, including approved trainers, collaborator-led activations and workshops, the Anthropic effort required per organization activated, and quality against benchmark, and use them to decide where the effort goes next
Be the field voice for intermediaries inside Anthropic, bringing what they learn back into our enablement content, product feedback, and engagement model
Minimum qualifications:
7+ years of experience
in enablement, training, or program management
Train-the-trainer at scale.
You have built and run a program that qualified other people to deliver your training consistently without you in the room: a certified facilitator network, a partner or community education program, or an instructor credential.
Learning design and delivery.
You have designed adult learning experiences end to end, including curriculum, facilitator guides, and assessments, and delivered them live
Nonprofit ecosystem fluency.
You have worked with or inside the intermediaries that reach mission-driven organizations (networks, capacity builders, funders, technical assistance providers) and understand how they influence adoption
Hands-on proficiency with AI tools.
You use Claude and/or other AI tools in your day to day and understand their impact firsthand
Preferred qualifications:
Comfort being the single owner of a program while depending on teams you do not manage
Ownership of, or close partnership with, a certification or badging program, including assessment design and recertification
Experience with Skilljar or another learning management system, and with partner portals or resource hubs
Facilitation of change management or AI fluency programs for non-technical teams
Time at a capacity-building organization, an intermediary, or an edtech or technology company serving the sector
Experience leading work through contractors or vendors while keeping several programs coherent
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$265,000
—
$320,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
For roles performing work in California:
We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: San Francisco, CA
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
As a Communications Manager at Anthropic, you will bring The Anthropic Institute's research to the world. The Institute works to advance the public conversation around AI, publishing findings so that policymakers, researchers, journalists, and the public can reckon with what's here and prepare for what's ahead.
You will provide dedicated communications coverage for the Institute's two largest and fastest growing research engines: 1) Economic Research, which tracks AI's effect on jobs, wages, and the broader economy through the Anthropic Economic Index and labor market analysis, and 2) Societal Impacts, which studies how Claude is actually used, from workplace impacts and personal guidance to Claude's values and frontier agent use. You’ll also support TAI’s other teams, including Special Projects and the Frontier Red Team.
In this role, you'll drive research tracking, publication strategy, and reactive press across both portfolios, including launches like quarterly Economic Index releases and the rollout of the new Economic Research Fund. You'll partner closely with the Economic Research and Societal Impacts research teams day to day, work alongside the Deputy Communications Lead, and coordinate with Anthropic's broader communications, policy, and editorial teams to keep messaging aligned while maintaining the Institute's distinct voice.
Responsibilities
Drive day-to-day communications for the Economic Research and Societal Impacts teams, including research tracking, publication planning, and reactive press
Lead communications planning and launch execution for the Anthropic Economic Index, recurring labor market analyses, and new research initiatives like the Economic Research Fund
Develop narratives that translate technical and quantitative research for audiences well beyond specialist communities
Build and maintain relationships with reporters across economics, labor, technology, research, and general interest outlets, along with academic economists and think tank researchers
Draft communications plans, briefing documents, talking points, press materials, and social content
Manage reactive press on sensitive findings in partnership with the Communications Lead, Deputy Communications Lead, and policy team
Partner with policy and editorial teams on publishing strategy, ensuring research reaches the largest appropriate audience through the Anthropic blog, the Institute's site, microsites, interactive experiences, video, and audio
Present researchers for media interviews, podcast appearances, and speaking engagements, and prepare them to succeed in those moments
Partner with Institute communications leadership on major announcements and milestone engagements
Build repeatable rollout playbooks and processes that allow a lean team to cover a growing research portfolio
Track both teams' research agendas to shape findings early and plan publications months in advance
You may be a good fit if you
Have deep communications experience, with significant depth in research, science, economics, or policy communications
Have a track record of translating complex, technical, or academic research into public narratives that reach audiences well beyond specialist communities
Are comfortable reading and interrogating quantitative research, and can engage substantively and credibly with the researchers who produce it
Have strong, active media relationships
Can move between long-lead strategic messaging and fast-turnaround tactical execution without losing quality, from planning a launch months out to handling an inbound press inquiry the same day
Have led multi-channel rollouts spanning strategy, digital, press, and cross-functional approvals
Are intellectually curious about AI's impact on the economy, society, and the future of work, and can embrace the unexpected in a field where the unusual is the norm
Thrive in fast-moving environments where priorities shift and ambiguity is common
Are excited about Anthropic's mission to develop AI that is safe and beneficial
Strong candidates may also have
Experience at a research institution, think tank, economics publication, or policy organization communicating quantitative findings
Familiarity with the AI policy landscape and the debates around AI's labor market and societal impacts
Experience standing up communications processes or playbooks on a small, growing team
A background working directly with economists, social scientists, or academic researchers on publication strategy
Experience managing sensitive or high-scrutiny press moments, including deciding what to say, when, and how
Enthusiasm for using AI tools in your own workflows to multiply what a small team can do
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$265,000
—
$295,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
For roles performing work in California:
We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
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