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Location: Remote About Osano Osano is an innovative B-Corporation built around a simple belief: privacy is a fundamental right. Since day one, we’ve been focused on giving modern enterprises the ability to innovate quickly, stay competitive, and earn customer trust by respecting data privacy and complying with consent guidelines. Our products help organizations operate confidently in a rapidly evolving regulatory and technological landscape. About the Role Osano is looking for a Performance Marketing Manager to own and optimize our digital marketing programs, drive qualified pipeline, and maximize the return on our marketing investments. This is a hands-on individual contributor role for someone who thrives at the intersection of strategy, execution, and analytics. You'll take ownership of our paid media programs, from campaign development and audience targeting to budget management, experimentation, and performance optimization. We're looking for someone who doesn't just understand performance marketing in theory but has experience getting into the platforms, building campaigns, analyzing results, and making adjustments that drive measurable business outcomes. You'll work closely with Marketing, Sales, Product Marketing, Content, and Revenue Operations to ensure our digital marketing investments are reaching the right audiences, generating qualified opportunities, and contributing to revenue growth. What You'll Do Own and execute Osano's paid media strategy across Google Ads, Microsoft/Bing Ads, LinkedIn Ads, and emerging advertising channels, including YouTube, Reddit, and AI-driven platforms. Manage paid campaigns directly within advertising platforms, including campaign setup, keyword research, audience targeting, bidding strategies, budget allocation, and ongoing optimization. Develop and execute performance marketing programs designed to generate qualified leads, increase conversions, and contribute to sales pipeline and revenue. Monitor and optimize key performance indicators, including cost per lead (CPL), cost per acquisition (CPA), conversion rates, return on ad spend (ROAS), and pipeline contribution. Manage paid media budgets, continuously evaluating channel performance and reallocating spend to maximize marketing efficiency and return on investment. Build and execute A/B tests across ad creative, messaging, landing pages, audiences, and conversion paths to improve campaign effectiveness. Partner with Product Marketing and Content to develop compelling advertising messages, creative assets, and landing pages tailored to target audiences. Analyze website traffic, landing page performance, and conversion funnels to identify opportunities for improvement. Work closely with Revenue Operations to ensure accurate campaign tracking, lead attribution, CRM integration, and performance reporting. Leverage HubSpot, Salesforce, Google Analytics, and other marketing tools to measure campaign effectiveness and understand how marketing investments influence pipeline. Develop audience segmentation and retargeting strategies to engage high-value prospects throughout the buyer journey. Support account-based marketing (ABM) initiatives through targeted digital advertising campaigns. Explore emerging advertising channels, AI-powered marketing tools, and automation opportunities to improve campaign execution and performance. Create and maintain performance dashboards that provide clear visibility into campaign results, marketing spend, and pipeline contribution. Share insights and recommendations with Marketing and Sales leadership, translating performance data into actionable business decisions. Stay current on digital advertising trends, platform changes, and performance marketing best practices. What We're Looking For 5+ years of experience in performance marketing, paid media, digital marketing, growth marketing, or a related field, preferably within B2B SaaS or technology. Demonstrated success managing and optimizing paid digital advertising campaigns that generate qualified leads, pipeline, and measurable business results. Strong hands-on experience with Google Ads and LinkedIn Ads is required , including building, launching, managing, and optimizing campaigns directly within the platforms. Experience managing paid media budgets and making data-driven decisions to improve campaign efficiency and ROI. Strong understanding of paid search, paid social, audience targeting, retargeting, conversion tracking, and campaign optimization. Experience analyzing performance metrics such as CPL, CPA, conversion rates, customer acquisition costs, and marketing-sourced pipeline. Proficiency with marketing analytics and reporting tools, including Google Analytics 4 (GA4), Google Tag Manager, and advertising platform reporting. Experience working with marketing automation and CRM platforms such as HubSpot and Salesforce. Understanding of the B2B SaaS buyer journey, lead generation, attribution, and pipeline development. Experience developing and executing A/B tests to improve advertising performance, landing page conversions, and campaign effectiveness. Strong analytical skills with the ability to identify trends, diagnose performance issues, and translate data into actionable recommendations. Comfortable managing campaigns independently, balancing strategic planning with hands-on execution. Strong organizational and project management skills with the ability to manage multiple campaigns, budgets, and competing priorities. Collaborative mindset and experience partnering with Sales, Revenue Operations, Product Marketing, and Content teams. Curiosity and willingness to experiment with new advertising channels, emerging technologies, and AI-powered marketing tools. Clear communication skills with the ability to explain campaign performance and recommendations to stakeholders across the organization. What Success Looks Like Success in this role isn't measured simply by how much advertising we run or how many leads we generate. It's about building an efficient, scalable performance marketing program that consistently turns marketing investments into meaningful business results. You'll be successful when you're: Generating a consistent flow of qualified leads and pipeline through paid marketing channels. Improving campaign efficiency by reducing acquisition costs and increasing conversion rates. Demonstrating clear ROI and pipeline contribution from marketing investments. Building scalable, repeatable paid media programs that support Osano's growth goals. Using testing, experimentation, and analytics to continuously improve campaign performance. Providing clear visibility into marketing spend, channel effectiveness, and business outcomes. Identifying new opportunities to reach high-value audiences and expand our digital marketing presence. Who You Are You're a data-driven marketer who loves turning insights into action. You enjoy digging into campaign performance, identifying opportunities, testing new approaches, and seeing the measurable impact of your work. You're equally comfortable developing a performance marketing strategy and rolling up your sleeves to execute it. You know your way around advertising platforms, understand what drives conversions, and aren't afraid to experiment when something isn't working. You understand that successful performance marketing isn't about generating the most clicks or leads. It's about reaching the right audiences, creating meaningful engagement, and turning marketing investment into qualified pipeline and revenue. Most importantly, you're someone who takes ownership. You don't need a large team or agency to execute your ideas. You're energized by building, optimizing, collaborating, and finding Why Us A well-defined career path that’s not just “climbing the ladder” - learn different competencies, skills, and concepts as you progress and get recognized for it. Supportive leadership and peers - from sales engineering and product marketing to sales development and demand generation - you’re never in this alone. You’ll be stepping into a space that’s on fire – the privacy and regulatory landscape is only growing with a ton of opportunity in front of us. You’ll become a privacy expert, including the opportunity to receive your Certified Information Privacy credential. You’ll be representing a product that makes prospects say, “This is so awesome” when you demo it. Benefits Competitive compensation + ownership interest for an early stake in our success! Unlimited paid time off with a requirement to take at least two weeks off per year. We're continuously a Best Place for Working Parents and offer paid parental leave for all new parents + believe that family, however you define it, comes first. Osano sponsors individual premiums for base plans at 100% and dependent premiums at 50% for Medical, Dental, and Vision Insurance via Aetna. A fully, permanently remote company so you can work from anywhere in the U.S. Receive a MacBook + $600 to craft your home workspace Annual company trip designed to foster connection, creativity, and fun together! Mental health benefits with free memberships to mindfulness + talk therapy services A Bit More About Osano Osano is a leading data privacy platform that helps organizations quickly and confidently comply with laws like GDPR, CCPA, and other global privacy regulations. From consent management to vendor risk monitoring, Osano makes complex privacy tasks refreshingly simple, so companies can focus on what they do best, while we handle the rest. We’re backed by top-tier investors including Baird Capital, Jump Capital, and LiveOak, and we’re scaling fast with a multi-year runway and ambitious growth plans. We’ve also been recognized as a Great Place to Work for four years running, with 97% of employees saying Osano is a great place to work. As we grow, we're looking for individuals who lean into modern technologies and smarter systems to drive efficiency, clarity, and speed; both in our product and in how we operate. If you're excited by the idea of helping build a high-growth, privacy-first company that embraces thoughtful automation, emerging tech, and intentional collaboration, we’d love to hear from you. Osano is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, genetic information, disability, veteran status, or any other characteristic protected by applicable law.

Location: Stockholm Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs. WHAT YOU'LL DO - Lead & develop a high-performing sales team - Hire, onboard, and develop Enterprise/Strategic AEs. Coach reps on deal strategy, pipeline management, and execution. Create a culture of accountability, learning, and collaboration. Identify and grow future leaders on your team - Own regional performance - Own your regional number and forecast accuracy. Inspect pipeline quality and help unblock stalled deals. Drive consistent execution of our sales process. Partner with RevOps to ensure clean data and clear insights - Be deeply involved in deals - Join key customer and prospect conversations. Help reps navigate complex buying committees and late-stage deals. Support pricing, negotiation, and close strategy WHAT YOU'LL BRING - 10- 15+ years of experience in an Enterprise customer-facing sales role, identifying and closing large accounts. - People Leadership Experience: 5+ years managing, mentoring, and developing a high performing enterprise sales team. - Enterprise Experience: Experience managing a $1M+ quota, and running end-to-end complex deals. - Strong Communication Skills: Exceptional verbal and written communication abilities. - Analytical Mindset: Ability to analyze market trends, identify opportunities, and make data-driven decisions. EVEN BETTER... - Industry Knowledge: Familiarity with the AI landscape, key players, and emerging trends. - Experience Building GTM Strategies: Building sales teams and sales motions from scratch, or from early stage growth. OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits - Lunch, as well as delicious snacks and coffee to keep you energized when working onsite - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description. Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy. We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.

Location: Annapolis, MD To provide personal and asset protection for patients, visitors, and employees throughout the Medical Center facility, and to prevent any potentially hazardous conditions through continuous monitoring of all areas. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Maintains personal and asset security by conducting complete and through hazard surveillance rounds with strong emphasis on protecting patients, staff, and hospital property. Monitor radio communication, telephone, and written notes for daily information; uses various methods of communication to include electronic and manual. When stationed in the Control Center responsible for the continuous monitoring of the CCTV for unwarranted actions and maintain the written/computer logs and email correspondence as per established policy. Responds timely to all emergency calls throughout the facility following established guidelines. Respond quickly, calmly, and effectively in emergency situations, including assisting with patient restraints as needed. Manage emergency situations and ensure execution of disaster plans; notify appropriate leadership of emergency situations. Conducts preliminary investigation into thefts, shortages and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents. Keeps supervisor informed at all times. Prepares and submits written reports, investigations, and daily events in a complete, timely and accurate manner. Logs all responses and incidents. Conducts various levels of personal safety screening for weapons, contraband and any other unauthorized items permitted in the facility using different forms of manual and electronic screening devices to ensure a safe environment of care to heal, work and learn. Participates in crisis intervention with staff, patients, visitors, and others, to restore and maintain order as quickly and safely as possible by applying the knowledge of growth and development across the life span to the care of patients. Provides staff education on safety topics and trains new Officers in all department policies and procedures. Performs regular patrols of assigned areas on main campus and its satellite office buildings and regularly inspects designated facilities, fire extinguishers, helipads, alarm systems, close circuit cameras, and other security equipment as required; address and/or report any concerns and or issues. Maintains accountability for valuables/property and other forms of evidence, ensures safekeeping, and maintains documentation. Assists with keys, verify and issue contractor badges, provide on campus traffic control, parking enforcement, monitors building systems. Readies and secures helicopter landing area. Escorts medical personnel to patient location. Provides support for patient transport. Provides safety escorts and assistance for staff, visitors and patients as requested. Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Perform fire drills as required. May have to work other shifts, as necessary. Adheres to and exhibits our Luminis Health RISE values committing to a culture of Respect, Inclusion, Service, and Excellence. Attend staff meetings and complete mandatory in-services, requirements, and competency evaluations on time. Understands regulatory requirements regarding compliance and all other laws and regulations that apply to the organizational operations (e.g., Code of Conduct) and how these regulations apply to the individual's role/ department/ unit. Proactive in addressing compliance issues; reporting through appropriate channels such as supervisor, chain of command and Ethics Point. Completes mandatory introductory and ongoing training within the specified timeframes. Maintains current knowledge in present areas of responsibility (i.e., self-education, attends ongoing educational programs). Works collaboratively and supports efforts of team members. Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff, and the broader health care community. Educational/Experience Requirements: High school diploma or equivalent required; however, candidates without a diploma or equivalent may substitute one additional year of verified security experience. At least one (1) year of Health care Safety and Security experience preferred. Must pass a criminal records background check prior to employment. Possess strong verbal, interpersonal communications skills and excellent customer service. Successfully complete Conflict Management training and demonstrate the ability to non-escalate, de-escalate and ensure safe physical stabilization tactics within six (6) months. License/Certifications: IAHSS Basic Officer Certification preferred, required for any promotion. Must possess and maintain a valid Maryland driver’s license or valid license from the state in which the employee resides with no more than two (2) Points on current driving record. There is a reasonable expectation that employees in this position will be exposed to blood-borne pathogens. Physical Demands – Heavy Exerting more than 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects. The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act. The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary. Luminis Health Benefits Overview: Medical, Dental, and Vision Insurance. Retirement Plan w/employer contribution. Paid Time Off. Employee Tuition Assistance Benefits. Employee Referral Bonus Program Employer Paid Holidays, Disability, and Life/AD&D for full-time employees Wellness Programs/Employee Assistance Programs and more The pay transparency ranges represent the low and the high end of Luminis Health’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate’s skills in relation to the job requirements, work experience, market conditions, education/training, and other qualifications. Luminis Health offers a total rewards package that supports our employees’ health, life, career, and retirement. Pay Range $20 — $25 USD Luminis Health Benefits Overview: •    Medical, Dental, and Vision Insurance •    Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year) •    Paid Time Off •    Tuition Assistance Benefits •    Employee Referral Bonus Program •    Paid Holidays, Disability, and Life/AD&D for full-time employees •    Wellness Programs •    Employee Assistance Programs and more *Benefit offerings based on employment status Opt-in for text notifications! Luminis Health's two-way SMS texting platform lets you receive notifications and messages from our Talent Acquisition team directly on your phone. To enable this feature, select "yes" when asked to "opt-in to receive text messages" and to "Receive updates from a recruiter about this job via SMS" when completing your application. Once you are opted in, you can easily opt-out at any time. Standard text messaging rates may apply based on the candidate's mobile carrier plan. Luminis Health is not responsible for any charges incurred by the recipient. Candidates are encouraged to review their mobile carrier's plan for applicable text messaging rates and usage charges.

Location: Annapolis, MD To provide personal and asset protection for patients, visitors, and employees throughout the Medical Center facility, and to prevent any potentially hazardous conditions through continuous monitoring of all areas. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Maintains personal and asset security by conducting complete and through hazard surveillance rounds with strong emphasis on protecting patients, staff, and hospital property. Monitor radio communication, telephone, and written notes for daily information; uses various methods of communication to include electronic and manual. When stationed in the Control Center responsible for the continuous monitoring of the CCTV for unwarranted actions and maintain the written/computer logs and email correspondence as per established policy. Responds timely to all emergency calls throughout the facility following established guidelines. Respond quickly, calmly, and effectively in emergency situations, including assisting with patient restraints as needed. Manage emergency situations and ensure execution of disaster plans; notify appropriate leadership of emergency situations. Conducts preliminary investigation into thefts, shortages and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents. Keeps supervisor informed at all times. Prepares and submits written reports, investigations, and daily events in a complete, timely and accurate manner. Logs all responses and incidents. Conducts various levels of personal safety screening for weapons, contraband and any other unauthorized items permitted in the facility using different forms of manual and electronic screening devices to ensure a safe environment of care to heal, work and learn. Participates in crisis intervention with staff, patients, visitors, and others, to restore and maintain order as quickly and safely as possible by applying the knowledge of growth and development across the life span to the care of patients. Provides staff education on safety topics and trains new Officers in all department policies and procedures. Performs regular patrols of assigned areas on main campus and its satellite office buildings and regularly inspects designated facilities, fire extinguishers, helipads, alarm systems, close circuit cameras, and other security equipment as required; address and/or report any concerns and or issues. Maintains accountability for valuables/property and other forms of evidence, ensures safekeeping, and maintains documentation. Assists with keys, verify and issue contractor badges, provide on campus traffic control, parking enforcement, monitors building systems. Readies and secures helicopter landing area. Escorts medical personnel to patient location. Provides support for patient transport. Provides safety escorts and assistance for staff, visitors and patients as requested. Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Perform fire drills as required. May have to work other shifts, as necessary. Adheres to and exhibits our Luminis Health RISE values committing to a culture of Respect, Inclusion, Service, and Excellence. Attend staff meetings and complete mandatory in-services, requirements, and competency evaluations on time. Understands regulatory requirements regarding compliance and all other laws and regulations that apply to the organizational operations (e.g., Code of Conduct) and how these regulations apply to the individual's role/ department/ unit. Proactive in addressing compliance issues; reporting through appropriate channels such as supervisor, chain of command and Ethics Point. Completes mandatory introductory and ongoing training within the specified timeframes. Maintains current knowledge in present areas of responsibility (i.e., self-education, attends ongoing educational programs). Works collaboratively and supports efforts of team members. Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff, and the broader health care community. Educational/Experience Requirements: High school diploma or equivalent required; however, candidates without a diploma or equivalent may substitute one additional year of verified security experience. At least one (1) year of Health care Safety and Security experience preferred. Must pass a criminal records background check prior to employment. Possess strong verbal, interpersonal communications skills and excellent customer service. Successfully complete Conflict Management training and demonstrate the ability to non-escalate, de-escalate and ensure safe physical stabilization tactics within six (6) months. License/Certifications: IAHSS Basic Officer Certification preferred, required for any promotion. Must possess and maintain a valid Maryland driver’s license or valid license from the state in which the employee resides with no more than two (2) Points on current driving record. There is a reasonable expectation that employees in this position will be exposed to blood-borne pathogens. Physical Demands – Heavy Exerting more than 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects. The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act. The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary. Luminis Health Benefits Overview: Medical, Dental, and Vision Insurance. Retirement Plan w/employer contribution. Paid Time Off. Employee Tuition Assistance Benefits. Employee Referral Bonus Program Employer Paid Holidays, Disability, and Life/AD&D for full-time employees Wellness Programs/Employee Assistance Programs and more The pay transparency ranges represent the low and the high end of Luminis Health’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate’s skills in relation to the job requirements, work experience, market conditions, education/training, and other qualifications. Luminis Health offers a total rewards package that supports our employees’ health, life, career, and retirement. Pay Range $20 — $25 USD Luminis Health Benefits Overview: •    Medical, Dental, and Vision Insurance •    Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year) •    Paid Time Off •    Tuition Assistance Benefits •    Employee Referral Bonus Program •    Paid Holidays, Disability, and Life/AD&D for full-time employees •    Wellness Programs •    Employee Assistance Programs and more *Benefit offerings based on employment status Opt-in for text notifications! Luminis Health's two-way SMS texting platform lets you receive notifications and messages from our Talent Acquisition team directly on your phone. To enable this feature, select "yes" when asked to "opt-in to receive text messages" and to "Receive updates from a recruiter about this job via SMS" when completing your application. Once you are opted in, you can easily opt-out at any time. Standard text messaging rates may apply based on the candidate's mobile carrier plan. Luminis Health is not responsible for any charges incurred by the recipient. Candidates are encouraged to review their mobile carrier's plan for applicable text messaging rates and usage charges.

As Co-CTO, you will help shape the answers to these questions.

As Co-CTO, you will become a key technology and business partner to our existing CTO, Chief Product Officer and CEO. The role combines hands-on software engineering, solution architecture, technical project leadership and commercial collaboration.

📱 Manage social media channels & create engaging content.

Location: Annapolis, MD To provide personal and asset protection for patients, visitors, and employees throughout the Medical Center facility, and to prevent any potentially hazardous conditions through continuous monitoring of all areas. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Maintains personal and asset security by conducting complete and through hazard surveillance rounds with strong emphasis on protecting patients, staff, and hospital property. Monitor radio communication, telephone, and written notes for daily information; uses various methods of communication to include electronic and manual. When stationed in the Control Center responsible for the continuous monitoring of the CCTV for unwarranted actions and maintain the written/computer logs and email correspondence as per established policy. Responds timely to all emergency calls throughout the facility following established guidelines. Respond quickly, calmly, and effectively in emergency situations, including assisting with patient restraints as needed. Manage emergency situations and ensure execution of disaster plans; notify appropriate leadership of emergency situations. Conducts preliminary investigation into thefts, shortages and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents. Keeps supervisor informed at all times. Prepares and submits written reports, investigations, and daily events in a complete, timely and accurate manner. Logs all responses and incidents. Conducts various levels of personal safety screening for weapons, contraband and any other unauthorized items permitted in the facility using different forms of manual and electronic screening devices to ensure a safe environment of care to heal, work and learn. Participates in crisis intervention with staff, patients, visitors, and others, to restore and maintain order as quickly and safely as possible by applying the knowledge of growth and development across the life span to the care of patients. Provides staff education on safety topics and trains new Officers in all department policies and procedures. Performs regular patrols of assigned areas on main campus and its satellite office buildings and regularly inspects designated facilities, fire extinguishers, helipads, alarm systems, close circuit cameras, and other security equipment as required; address and/or report any concerns and or issues. Maintains accountability for valuables/property and other forms of evidence, ensures safekeeping, and maintains documentation. Assists with keys, verify and issue contractor badges, provide on campus traffic control, parking enforcement, monitors building systems. Readies and secures helicopter landing area. Escorts medical personnel to patient location. Provides support for patient transport. Provides safety escorts and assistance for staff, visitors and patients as requested. Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Perform fire drills as required. May have to work other shifts, as necessary. Adheres to and exhibits our Luminis Health RISE values committing to a culture of Respect, Inclusion, Service, and Excellence. Attend staff meetings and complete mandatory in-services, requirements, and competency evaluations on time. Understands regulatory requirements regarding compliance and all other laws and regulations that apply to the organizational operations (e.g., Code of Conduct) and how these regulations apply to the individual's role/ department/ unit. Proactive in addressing compliance issues; reporting through appropriate channels such as supervisor, chain of command and Ethics Point. Completes mandatory introductory and ongoing training within the specified timeframes. Maintains current knowledge in present areas of responsibility (i.e., self-education, attends ongoing educational programs). Works collaboratively and supports efforts of team members. Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff, and the broader health care community. Educational/Experience Requirements: High school diploma or equivalent required; however, candidates without a diploma or equivalent may substitute one additional year of verified security experience. At least one (1) year of Health care Safety and Security experience preferred. Must pass a criminal records background check prior to employment. Possess strong verbal, interpersonal communications skills and excellent customer service. Successfully complete Conflict Management training and demonstrate the ability to non-escalate, de-escalate and ensure safe physical stabilization tactics within six (6) months. License/Certifications: IAHSS Basic Officer Certification preferred, required for any promotion. Must possess and maintain a valid Maryland driver’s license or valid license from the state in which the employee resides with no more than two (2) Points on current driving record. There is a reasonable expectation that employees in this position will be exposed to blood-borne pathogens. Physical Demands – Heavy Exerting more than 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects. The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act. The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary. Luminis Health Benefits Overview: Medical, Dental, and Vision Insurance. Retirement Plan w/employer contribution. Paid Time Off. Employee Tuition Assistance Benefits. Employee Referral Bonus Program Employer Paid Holidays, Disability, and Life/AD&D for full-time employees Wellness Programs/Employee Assistance Programs and more The pay transparency ranges represent the low and the high end of Luminis Health’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate’s skills in relation to the job requirements, work experience, market conditions, education/training, and other qualifications. Luminis Health offers a total rewards package that supports our employees’ health, life, career, and retirement. Pay Range $20 — $25 USD Luminis Health Benefits Overview: •    Medical, Dental, and Vision Insurance •    Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year) •    Paid Time Off •    Tuition Assistance Benefits •    Employee Referral Bonus Program •    Paid Holidays, Disability, and Life/AD&D for full-time employees •    Wellness Programs •    Employee Assistance Programs and more *Benefit offerings based on employment status Opt-in for text notifications! Luminis Health's two-way SMS texting platform lets you receive notifications and messages from our Talent Acquisition team directly on your phone. To enable this feature, select "yes" when asked to "opt-in to receive text messages" and to "Receive updates from a recruiter about this job via SMS" when completing your application. Once you are opted in, you can easily opt-out at any time. Standard text messaging rates may apply based on the candidate's mobile carrier plan. Luminis Health is not responsible for any charges incurred by the recipient. Candidates are encouraged to review their mobile carrier's plan for applicable text messaging rates and usage charges.

Location: Annapolis, MD Luminis Health Title: Supervisor, Security Reports To: Manager- Safety and Security Operations & Training Job Code: 000105 FLSA Status: Non-Exempt To provide and supervise assigned personnel personal asset protection for patients, visitors and employees throughout the Medical Center facility, and to prevent any potentially hazardous conditions through continuous monitoring of all areas. This position is responsible for coordinating the day-to-day security operations and performs duties to ensure its smooth operation as required. Orients, trains, schedules, monitors, and provides direction to staff. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. This position has authority to perform supervisory duties including but not limited to hiring, evaluating performance, issuing final disciplinary actions under the review of Human Resources, and recommending discharge in collaboration with members of management and Human Resources. Participates in meetings, committees or other work groups as necessary. 2. Responsible for the supervision of all Officers including performance evaluation, continuous coaching, training, disciplinary action, and retention.  Manages Officers daily productivity through established department goals and objectives. 3. Conducts regular rounding throughout the facility, especially the ER, campus buildings, parking garages and grounds; speaking to staff and area leaders to address any concerns regarding Safety and Security.  Observes and monitors conditions, the environment, and/or persons that might require intervention or assistance. 4. Responds to safety and security incidents and emergency situations, according to department procedures, to provide necessary assistance to employees and customers; proficient in and utilizes nonviolent crisis intervention and de-escalation techniques to ensure staff, patients, visitors and all others remain safe, calm, and respected while on site. 5. Prepares department daily schedule and payroll with assistance from other supervisor(s) for the Security officers and assigns responsibilities in accordance with workload requirements.  This includes finding the appropriate coverage if there are call offs and being able to perform the assignments. 6. Manages the fire drill program to include the assignment of drills to Officers, drill completion, evaluation of the drill or actual alarm, on-going training, and compliance based on organizational and regulatory policies. 7. Ensures maintenance and tracking of department equipment and supplies. 8. Investigates and conducts follow-up investigations on all incident reports submitted via established hospital reporting system. 9. Collaborates with applicable law enforcement agencies relative to hospital security investigations or other campus activity as needed. 10. Assists in the development of department goals, objectives, policies, and procedures.  Ensures compliance with hospital/facility policies and procedures and governmental and accreditation regulations. 1. Adheres to and exhibits our Luminis Health RISE values committing to a culture of Respect, Inclusion, Service, and Excellence. 2. Attends staff meetings and completes mandatory in-services, requirements and competency evaluations on time. 3. Understands regulatory requirements with regard to compliance and all other laws and regulations that apply to the organizational operations (e.g. Code of Conduct) and how these regulations apply to the individual’s role/ department/ unit. Proactive in addressing compliance issues; reporting through appropriate channels such as supervisor, chain of command and Ethics Point. Completes mandatory introductory and ongoing training within the specified timeframes. 4. Maintains current knowledge in present areas of responsibility (i.e., self-education, attends ongoing educational programs). 5. Works collaboratively and supports efforts of team members. Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community. · High School Diploma or equivalent required. Associate’s degree or higher preferred. · Valid Class D Maryland driver's license required with no more than two points on current driving record. · Supervisor must be willing to work various shifts and travel to different facilities of the Health System as needed. · Four years of hospital-related security experience. Two years of experience at a supervisory level. · Note: Professional security-related experience may be substituted on a year-for-year basis for up to two years of the required education. · Must possess and maintain a valid Maryland driver’s license or valid license from the state in which the employee resides with no more than two (2) Points on current driving record. · Applicants must be able to obtain a State of Maryland Guard Card and maintain a good standing with the Maryland State Police. · BLS/CPR Certification through the American Heart Association is preferred and must obtain within 90 days of hire. · IAHSS Basic & Advanced Officer Certification preferred and required within six months or promotion. There is a reasonable expectation that employees in this position will be exposed to blood-borne pathogens. Physical Demands – Heavy The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act. The above job description is an overview of the functions and requirements for this position.  This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary. Pay Range $26.13 — $39.19 USD Luminis Health Benefits Overview: •    Medical, Dental, and Vision Insurance •    Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year) •    Paid Time Off •    Tuition Assistance Benefits •    Employee Referral Bonus Program •    Paid Holidays, Disability, and Life/AD&D for full-time employees •    Wellness Programs •    Employee Assistance Programs and more *Benefit offerings based on employment status Opt-in for text notifications! Luminis Health's two-way SMS texting platform lets you receive notifications and messages from our Talent Acquisition team directly on your phone. To enable this feature, select "yes" when asked to "opt-in to receive text messages" and to "Receive updates from a recruiter about this job via SMS" when completing your application. Once you are opted in, you can easily opt-out at any time. Standard text messaging rates may apply based on the candidate's mobile carrier plan. Luminis Health is not responsible for any charges incurred by the recipient. Candidates are encouraged to review their mobile carrier's plan for applicable text messaging rates and usage charges.

Location: Annapolis, MD; Lanham, MD Luminis Health Title: Supervisor, Security Reports To: Manager- Safety and Security Operations & Training Job Code: 000105 FLSA Status: Non-Exempt To provide and supervise assigned personnel personal asset protection for patients, visitors and employees throughout the Medical Center facility, and to prevent any potentially hazardous conditions through continuous monitoring of all areas. This position is responsible for coordinating the day-to-day security operations and performs duties to ensure its smooth operation as required. Orients, trains, schedules, monitors, and provides direction to staff. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. This position has authority to perform supervisory duties including but not limited to hiring, evaluating performance, issuing final disciplinary actions under the review of Human Resources, and recommending discharge in collaboration with members of management and Human Resources. Participates in meetings, committees or other work groups as necessary. 2. Responsible for the supervision of all Officers including performance evaluation, continuous coaching, training, disciplinary action, and retention.  Manages Officers daily productivity through established department goals and objectives. 3. Conducts regular rounding throughout the facility, especially the ER, campus buildings, parking garages and grounds; speaking to staff and area leaders to address any concerns regarding Safety and Security.  Observes and monitors conditions, the environment, and/or persons that might require intervention or assistance. 4. Responds to safety and security incidents and emergency situations, according to department procedures, to provide necessary assistance to employees and customers; proficient in and utilizes nonviolent crisis intervention and de-escalation techniques to ensure staff, patients, visitors and all others remain safe, calm, and respected while on site. 5. Prepares department daily schedule and payroll with assistance from other supervisor(s) for the Security officers and assigns responsibilities in accordance with workload requirements.  This includes finding the appropriate coverage if there are call offs and being able to perform the assignments. 6. Manages the fire drill program to include the assignment of drills to Officers, drill completion, evaluation of the drill or actual alarm, on-going training, and compliance based on organizational and regulatory policies. 7. Ensures maintenance and tracking of department equipment and supplies. 8. Investigates and conducts follow-up investigations on all incident reports submitted via established hospital reporting system. 9. Collaborates with applicable law enforcement agencies relative to hospital security investigations or other campus activity as needed. 10. Assists in the development of department goals, objectives, policies, and procedures.  Ensures compliance with hospital/facility policies and procedures and governmental and accreditation regulations. 1. Adheres to and exhibits our Luminis Health RISE values committing to a culture of Respect, Inclusion, Service, and Excellence. 2. Attends staff meetings and completes mandatory in-services, requirements and competency evaluations on time. 3. Understands regulatory requirements with regard to compliance and all other laws and regulations that apply to the organizational operations (e.g. Code of Conduct) and how these regulations apply to the individual’s role/ department/ unit. Proactive in addressing compliance issues; reporting through appropriate channels such as supervisor, chain of command and Ethics Point. Completes mandatory introductory and ongoing training within the specified timeframes. 4. Maintains current knowledge in present areas of responsibility (i.e., self-education, attends ongoing educational programs). 5. Works collaboratively and supports efforts of team members. Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community. · High School Diploma or equivalent required. Associate’s degree or higher preferred. · Valid Class D Maryland driver's license required with no more than two points on current driving record. · Supervisor must be willing to work various shifts and travel to different facilities of the Health System as needed. · Four years of hospital-related security experience. Two years of experience at a supervisory level. · Note: Professional security-related experience may be substituted on a year-for-year basis for up to two years of the required education. · Must possess and maintain a valid Maryland driver’s license or valid license from the state in which the employee resides with no more than two (2) Points on current driving record. · Applicants must be able to obtain a State of Maryland Guard Card and maintain a good standing with the Maryland State Police. · BLS/CPR Certification through the American Heart Association is preferred and must obtain within 90 days of hire. · IAHSS Basic & Advanced Officer Certification preferred and required within six months or promotion. There is a reasonable expectation that employees in this position will be exposed to blood-borne pathogens. Physical Demands – Heavy The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act. The above job description is an overview of the functions and requirements for this position.  This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary. Pay Range $26.13 — $39.19 USD Luminis Health Benefits Overview: •    Medical, Dental, and Vision Insurance •    Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year) •    Paid Time Off •    Tuition Assistance Benefits •    Employee Referral Bonus Program •    Paid Holidays, Disability, and Life/AD&D for full-time employees •    Wellness Programs •    Employee Assistance Programs and more *Benefit offerings based on employment status Opt-in for text notifications! Luminis Health's two-way SMS texting platform lets you receive notifications and messages from our Talent Acquisition team directly on your phone. To enable this feature, select "yes" when asked to "opt-in to receive text messages" and to "Receive updates from a recruiter about this job via SMS" when completing your application. Once you are opted in, you can easily opt-out at any time. Standard text messaging rates may apply based on the candidate's mobile carrier plan. Luminis Health is not responsible for any charges incurred by the recipient. Candidates are encouraged to review their mobile carrier's plan for applicable text messaging rates and usage charges.

Location: São Paulo, Brazil About the role: We are currently hiring Creative Strategists to manage the creative production process for our portfolio of brands at Advantage HQ. As a Creative Strategist, you will be responsible for managing the entire video production and iteration process end-to-end, from concept to scriptwriting to live testing on TikTok, Facebook, Instagram, YouTube and Google Ads. Creative Strategists are the storytellers behind each video ad. This person is creative and analytical: they must be able to communicate a clear message through short form video and determine the best ways to vary content for different audiences. They will utilize both video and written language to craft compelling stories out of raw footage. They work alongside content creators and video editors but should have a demonstrated proficiency with visual communication and pacing. About us: Advantage HQ is a tech-enabled growth firm helping leading brands scale profitably and predictably. We combine full-service performance marketing with proprietary tech, including: • A creator marketplace managing over 80,000 influencer partnerships monthly • An AI-powered platform to streamline discovery, outreach, and whitelisting • Proven playbooks in influencer marketing, paid media, performance creative, and CRO We’re trusted by 200+ high-growth DTC brands across beauty, wellness, lifestyle, and health. Our team of 100+ growth operators, analysts, and creatives manages over $500M in annual media spend and drives meaningful bottom-line impact for our partners. Responsibilities: You will create performance ads that convert to client revenue growth by: Utilizing data, research, and creative insights to formulate effective creative strategy Analyzing data in platforms like Atria, Meta Ads Manager and TikTok Ads Manager Performing consumer, product, and competitor research using basic tools/resources Collaborating with Post-Production, Production, and your Creative Strategy Lead to produce videos Writing scripts and copy for video, static image ads, email campaigns. Ensuring visuals match creative strategy outlined for the ad Giving feedback that aligns to the creative strategy of the ad Executing on feedback given by your Creative Strategy Lead Analyzing the results of creative tests and utilizing this analysis to iterate With oversight from your Creative Strategy Lead, responsible for weekly strategic account planning Identifying top-performing concepts within accounts using data and creative analysis Identifying effective concepts/trends in the social media ecosystem Required Skills And Qualifications: 5+ years of relevant experience Paid social or Direct Response experience (work/writing samples are a big plus) Able to learn from training/examples and quickly execute new skills Excellent written and verbal communication skills, with the ability to communicate complex ideas clearly and persuasively Analytical mindset with the ability to interpret data, draw actionable insights, and make data-driven decisions Strong project management skills, with the capacity to manage multiple projects, meet deadlines, and adapt to changing priorities Strong understanding of social media (frequent user of at least one of these platforms: Instagram, TikTok, Facebook) Experience with FB Ads Manager, and/or experience with other ad platforms including TikTok, Youtube, Snapchat Able to work comfortably across Google Suite (Gmail, Docs, Sheets, Slides) Ability to thrive in a fast-paced, deadline-driven work environment and adapt to evolving industry trends and best practices Additional details: This is a full-time, remote position

Location: Remote - USA At Clover, we are transforming healthcare by building systems that improve real-world health outcomes for our members. Our R&D organization operates with high autonomy, fast delivery cadence, and a bias toward AI-native development: empowered individuals own business outcomes, not tasks. We are looking for a Senior Software Engineer with expertise in full-stack engineering. In this role, you will collaborate with our operators, clinicians, and product managers to build tools that drive real change in healthcare. You won't just write code to spec — you'll understand the business problem, engage with stakeholders, and shape the solution. As a Senior Software Engineer, you will: Simplify the complexities of healthcare by building systems that enhance human efforts. Understand the business context behind what you build — why it matters, who it serves, and how it connects to outcomes. Exercise agency: make informed technical and product decisions on your own to advance outcomes. Take ownership of your work from problem understanding through delivery and measurement. Stay up-to-date with new tools and technologies to solve challenges and advance our goals. Adopt and evangelize AI both in your own work and in the solutions you build. Help define and maintain development practices that enable fast iteration while ensuring quality, including writing tests and documenting key implementations. Collaborate with Product Managers and operational teams to conceptualize and develop new features. Engage directly with users and stakeholders to understand their needs — don't wait for requirements to be handed to you. You should get in touch if: You have 5+ years of experience in software with proficiency in one or more common languages, and are also familiar with various databases and web frontend technology. You know how to build systems with AI agents as your partners and team members, and are passionate about the impact AI can have in technology. You approach building and maintaining systems with maturity, rigor, and attention to scalability. You are comfortable working across different technical systems and concerns. You have experience building and refactoring complex (often distributed) systems. You care about outcomes, not just output. You want to understand the "why" behind what you build and can connect your work to business and user impact. Benefits Overview : Financial Well-Being : Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program and regular compensation reviews to recognize and reward exceptional contributions. Physical Well-Being : We prioritize the health and well-being of our employees and their families by offering comprehensive group medical coverage that include coverage for hospitalization, outpatient care, optical services, and dental benefits. Mental Well-Being : We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, company holidays, access to mental health resources, and a generous annual leave policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. Professional Development : We are committed to developing our talent professionally. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews. Additional Perks: Reimbursement for office setup expenses Flexibility to work from home, enabling collaboration with global teams Paid parental leave for all new parents And much more! About Clover Health: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most. We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare. From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility. #LI-REMOTE Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company. Final pay is based on several factors including but not limited to internal equity, market data, and the applicant’s education, work experience, certifications, etc. A reasonable estimate of the base salary range for this role is: $169,200 — $220,000 USD

Location: Remote - Canada At Clover, we are transforming healthcare by building systems that improve real-world health outcomes for our members. Our R&D organization operates with high autonomy, fast delivery cadence, and a bias toward AI-native development: empowered individuals own business outcomes, not tasks. We are looking for a Senior Software Engineer with expertise in full-stack engineering. In this role, you will collaborate with our operators, clinicians, and product managers to build tools that drive real change in healthcare. You won't just write code to spec — you'll understand the business problem, engage with stakeholders, and shape the solution. As a Senior Software Developer, you will: Simplify the complexities of healthcare by building systems that enhance human efforts. Understand the business context behind what you build — why it matters, who it serves, and how it connects to outcomes. Exercise agency: make informed technical and product decisions on your own to advance outcomes. Take ownership of your work from problem understanding through delivery and measurement. Stay up-to-date with new tools and technologies to solve challenges and advance our goals. Adopt and evangelize AI both in your own work and in the solutions you build. Help define and maintain development practices that enable fast iteration while ensuring quality, including writing tests and documenting key implementations. Collaborate with Product Managers and operational teams to conceptualize and develop new features. Engage directly with users and stakeholders to understand their needs — don't wait for requirements to be handed to you. You should get in touch if: You have 5+ years of experience in software with proficiency in one or more common languages, and are also familiar with various databases and web frontend technology. You know how to build systems with AI agents as your partners and team members, and are passionate about the impact AI can have in technology. You approach building and maintaining systems with maturity, rigor, and attention to scalability. You are comfortable working across different technical systems and concerns. You have experience building and refactoring complex (often distributed) systems. You care about outcomes, not just output. You want to understand the "why" behind what you build and can connect your work to business and user impact. Benefits Overview : Financial Well-Being : Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program and regular compensation reviews to recognize and reward exceptional contributions. Physical Well-Being : We prioritize the health and well-being of our employees and their families by offering comprehensive group medical coverage that include coverage for hospitalization, outpatient care, optical services, and dental benefits. Mental Well-Being : We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, company holidays, access to mental health resources, and a generous annual leave policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. Professional Development : We are committed to developing our talent professionally. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews. Additional Perks: Reimbursement for office setup expenses Flexibility to work from home, enabling collaboration with global teams Paid parental leave for all new parents And much more! About Clover Health: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most. We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare. From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility. #LI-REMOTE Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company. Final pay is based on several factors including but not limited to internal equity, market data, and the applicant’s education, work experience, certifications, etc. A reasonable estimate of the base salary range for this role is: CAD 134,000 - 175,000.

Location: Remote - Europe; Remote - United States About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure. Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI. Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D. The IP Backbone TPM coordinates the planning and delivery of Nebius’s global IP backbone and Internet edge. The role connects data center launches, customer and platform demand, IP architecture, network engineering, procurement, and external providers so that sites have the routing, transit, peering, hardware, and address resources needed for service readiness and growth. The TPM is accountable for end-to-end project coordination: defining scope with technical owners, building integrated plans, tracking dependencies and risks, driving decisions to closure, and confirming handover. Network Architecture and Engineering own technical standards and design decisions; engineers lead implementation. The TPM keeps those workstreams aligned and ensures the required outcomes are delivered. Nebius Regions and HQ In summer 2026, we introduced the concept of regions to remove dependence on the Amsterdam HQ and speed decision making. The regional change applies to procurement, logistics, and IT datacenter operations. Network infrastructure remains an HQ function because its architecture and design affect all sites. Position Scope Please note that Nebius is in a state of rapid growth. Due to this, the scope and responsibilities of the role will constantly evolve based on business and team needs. Site and PoP Readiness Coordinate IP connectivity due diligence for new data center and PoP locations. Confirm the planned site role in the backbone and the required connectivity to regional and Super PoPs. Track site dependencies such as rack space, power, security, cross-connects, cabling, hardware delivery, and carrier access. Coordinate PoP build plans with IP Engineering, Layer 1 Planning, Data Center Operations, , Security, and Procurement. Identify the boundary between IP and Layer 1 work early, including transport handoffs, demarcation points, and ownership of cross-connects. Confirm that IP equipment and provider services are ready for installation, testing, and operational handover. IP Connectivity Planning Coordinate plans for IP transit, peering, private interconnects, and backbone connectivity in line with the global network strategy. Track provider requirements, site availability, port capacity, cross-connects, delivery dates, commercial terms, and technical acceptance criteria. Work with Procurement and network architects to gather and review ISP information using the provider qualification checklist. Use the completed assessment and architect input to support provider selection and record the decision and any conditions. Plan connectivity for new data center launches, including the required paths from the front-end fabric to the Nebius backbone, transit providers, cloud on-ramps, and peering locations as applicable. Maintain an integrated view of circuit, port, router, optics, and cross-connect dependencies so that a delivered service can be activated end to end. Coordinate capacity growth and diverse connectivity plans before demand or a new launch creates a service constraint. Internet Routing Resources and Security Coordinate the lifecycle and accurate records for Nebius IPv4 and IPv6 address allocations, assignments, and utilization. Maintain an operational view of ASN use and dependencies across regions, PoPs, transit providers, peers, and customer-facing services. Coordinate the creation, review, and maintenance of AS-SETs, route objects, and ROAs with the responsible technical owners and relevant registries. Track RPKI and IRR readiness as part of provider onboarding, routing changes, and new-site launches. Coordinate remediation of resource or routing-security issues with Network Engineering and external providers. Backbone Hardware and Supply Maintain a forward-looking view of IP backbone hardware demand based on PoP builds, data center launches, capacity plans, and approved architecture. Coordinate hardware planning and delivery for routers, line cards, optics, spares, software entitlements, and related components. Standard platforms are Juniper MX304 routers for peering borders, Juniper PTX10002 routers for data center borders, and Cisco 8000 Series routers for Cloud Interconnect (CIC) and cloud on-ramps. Work with IP Engineering to translate approved designs into complete, validated bills of materials and deployment requirements. Track forecasts, purchase requests, supplier commitments, lead times, delivery allocations, and regional logistics with Network Supply and Procurement. Coordinate supply for PoP out-of-band equipment (currently MikroTik, with future SD-WAN platforms under consideration), console access, and PoP management networks. Security appliances are outside this role’s hardware scope. Identify supply risks early and coordinate mitigation options with technical owners, procurement, and project stakeholders. Keep project schedules aligned with hardware readiness, site readiness, and service activation milestones. Delivery and Launch Coordination Build and maintain integrated delivery plans for IP backbone projects, PoP builds, provider services, and data center launches. Coordinate work across IP Architecture, IP Engineering, Layer 1 Planning, Data Center Operations, Construction, Security, Procurement, and providers. Define milestones, prerequisites, owners, acceptance criteria, and handover requirements for each workstream. Drive resolution of blockers and escalate risks that could affect site launch, customer commitments, capacity, or network resilience. Coordinate testing, service activation, routing turn-up, documentation, and operational handover with the engineering and operations teams. Maintain clear status reporting for project scope, schedule, dependencies, decisions, risks, and actions. Operations and Capacity Management Track IP backbone and Internet edge capacity against forecast demand, data center growth, customer requirements, and platform launches. Coordinate port, router, transit, peering, address-resource, and hardware expansion before capacity constraints affect service readiness. Maintain accurate records of PoPs, providers, circuits, ports, ASNs, address allocations, AS-SETs, ROAs, and deployment status in the agreed systems of record. Support incident follow-up and provider escalations when delivery or service issues affect backbone availability. Review completed projects with technical and operations teams, capture lessons learned, and improve planning and handover processes. Support ongoing improvements to resiliency, routing security, provider diversity, and operational readiness. Working Boundaries with Layer 1 Planning IP and Layer 1 TPMs share delivery responsibility for PoP and data center connectivity projects. The IP TPM coordinates the IP service outcome: routing, transit, peering, IP address resources, IP hardware, and service activation. The Layer 1 TPM coordinates the physical and optical transport outcome: fiber routes, wavelengths or dark fiber, DWDM systems, ILAs, and the transport path to the agreed handoff. For shared projects, the two TPMs should maintain one integrated milestone plan, agree the service demarcation and handoff points with engineering, and assign a clear owner to each dependency. Technical design and configuration decisions remain with the relevant architecture and engineering owners. Internal Operating Context Nebius infrastructure supports Nebius Cloud Platform, Nebius Token Factory, Meta, Microsoft, and selected bare-metal customers. The IP backbone TPM works with product and infrastructure stakeholders to translate Nebius Cloud launches and requirements into deliverable connectivity plans. This scope covers Nebius Cloud by default; Internet access for a bare-metal customer is included when that customer specifically requests it. Cloud Interconnect requirements may require dedicated on-ramp planning. For provider onboarding, Procurement coordinates the commercial process and issues the qualification questionnaire. The TPM coordinates technical due diligence with Backbone Architecture and Engineering, tracks completion, and records the approval decision and follow-up actions. The TPM coordinates the provider assessment and selection process with Procurement and the network architects, using the qualification checklist and architect input to reach and document the decision. Security Project Coordination The TPM may coordinate IP security and DDoS-related projects that affect the backbone or Internet edge. Security Architects lead these projects and own the security architecture and technical decisions. The TPM coordinates scope, dependencies, milestones, risks, stakeholder communication, and delivery handover with Security, Network Architecture, Engineering, Procurement, and providers as needed. Key Collaborators Function Typical contribution IP / Backbone Architecture Defines architecture and technical standards; provides technical input to provider selection and design decisions IP Engineering Owns detailed design, configuration, implementation, testing, and technical handover Front End Fabric Deploy Team Ensures that OOB connectivity is ready, and that CAB + Border related deploy work is completed and unblocks this team. Layer 1 Planning / DWDM Engineering Delivers transport connectivity and coordinates shared PoP or site dependencies Network Supply and Procurement Forecasts and sources hardware and services; coordinates provider qualification and commercial processes Data Center Operations and Construction Delivers site access, space, power, cabling, cross-connect, and readiness dependencies Product and customer teams Provides launch dates, demand forecasts, and customer or platform requirements Security Architects Lead IP security and DDoS projects and own security architecture decisions ISPs, peers, exchanges, and cloud providers Deliver transit, peering, interconnection, and related services About Nebius Nebius AI is an AI cloud platform with one of the largest GPU capacities in Europe. Launched in November 2023, the Nebius AI platform provides high-end, training-optimized infrastructure for AI practitioners. As an NVIDIA preferred cloud service provider, Nebius AI offers a variety of NVIDIA GPUs for training and inference, as well as a set of tools for efficient multi-node training. Nebius AI owns a data center in Finland, built from the ground up by the company’s R&D team and showcasing our commitment to sustainability. The data center is home to ISEG, the most powerful commercially available supercomputer in Europe and the 16th most powerful globally (Top 500 list, November 2023). Nebius’s headquarters are in Amsterdam, Netherlands, with teams working out of R&D hubs across Europe and the Middle East. Nebius AI is built with the talent of more than 500 highly skilled engineers with a proven track record in developing sophisticated cloud and ML solutions and designing cutting-edge hardware. This allows all the layers of the Nebius AI cloud – from hardware to UI – to be built in-house, distictly differentiating Nebius AI from the majority of specialized clouds: Nebius customers get a true hyperscaler-cloud experience tailored for AI practitioners. We’re growing and expanding our products every day. If you’re up to the challenge and are excited about AI and ML as much as we are, join us! Pay Transparency We offer competitive compensation and benefits packages. Actual compensation will be determined based on job-related factors, including experience, skills, qualifications, the level at which the candidate is hired, and geographic location, consistent with applicable law. Base Compensation Range $180,000 — $230,000 USD Benefits & Perks: Competitive compensation Career growth and learning opportunities Flexibility and ownership Collaborative and innovative culture Opportunity to work on impactful AI projects International environment and talented teams What's it like to work at Nebius: Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI Equal Opportunity Statement: Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law. Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire. If you need accommodations during the application process, please let us know.

Location: Remote-US Workplace: Remote Phantom https://phantom.com is on a mission to connect the world to the freedom of open markets. Tens of millions of people all over the world use Phantom to access global markets that never close, including perpetuals, prediction markets, tokenized assets, stablecoins and memes. Phantom users are able to discover the markets that matter and the cultural moments that shape them, building conviction through real-time data and the verified performance of top traders. With self-custody and access to open networks at its core, Phantom lets them control their financial moves in the same app they use to safely store or spend money worldwide. Phantom has reached #1 in Google Play's finance category and consistently ranks in the top 50 apps across all categories. Check out our Forbes Fintech 50 https://www.forbes.com/sites/ninabambysheva/2026/02/23/inside-phantoms-battle-plan-to-win-the-crypto-fueled-superapp-war/ and CNBC and Statista's World's Top Fintech Companies 2026 https://www.cnbc.com/worlds-top-fintech-companies-2026/! We are around 180 people, fully remote, backed by a $150M Series C investment from a16z, Sequoia Capital and Paradigm. Phantom is building the global trading app for mass adoption. We’re hiring a mid-level Copywriter in our Brand Innovation Group who can turn complex ideas into language people get instantly, while also shaping a brand voice that feels native to Gen-Z and the wider culture we’re trying to build. You’ll split your time between innovative brand campaigns, Product Marketing, and Growth Marketing. You’ll also bring ideas and projects to life that actually matter in culture: spotting what’s resonating on social (especially TikTok), reading taste, and turning those signals into work that extends Phantom beyond pure product messaging. RESPONSIBILITIES Ideas, Culture and Social - Have a refined pulse on social media, especially TikTok, and the broader cultural currents that shape Gen-Z taste, humor, and attention. - Bring big-picture thinking to the table: identify cultural moments, trends, or community behaviors worth engaging with, and propose concrete ways Phantom can show up. - Develop, champion, and help deploy ideas and projects that build culture around the brand, not just promote features. This could include stunts, community campaigns, content series, or other formats that go beyond standard marketing. Product Marketing - Write copy for social and website that supports launches and feature releases, with language that feels clear, specific, and culturally current. - Partner with product marketing managers to turn positioning into sharp, audience-native writing. - Draft in-app copy (feature announcements, empty states, onboarding moments) in close collaboration with design and product. - Help keep Phantom’s tone of voice consistent and distinctive across every surface, using brand guidelines as the foundation while pushing them forward where culture demands it. Growth Marketing - Write lifecycle copy for email, push, and in-app messaging that moves people from signup through activation and ongoing engagement. - Write paid acquisition ad copy and generate variations for testing, with a feel for what actually resonates with Gen-Z and mass audiences. - Work with growth marketers on test hypotheses, then use results to decide what to scale, revise, or kill. - Adapt copy to audience segment, channel constraints, and market while keeping the brand’s cultural point of view intact. QUALIFICATIONS - 4+ years as a copywriter or in a similar creative role, with a portfolio that shows strong digital and brand writing and evidence of strategic or idea-led work that has cultural reach. - Exceptional writing and editing skills: clarity, tone, voice, and the ability to make complex things feel simple and human. - Genuine fluency in Gen-Z language, platforms, and culture. You know what feels native versus what feels forced. - Comfort thinking in bigger ideas and turning them into executable projects, plus a track record of (or clear desire for) work that builds culture and reflects real taste, not just executing briefs or campaigns. - Excellent communication and storytelling skills. You can explain product value and also shape how people feel about the brand. - Experience collaborating across functions, including with technical or product teams, and influencing without formal authority. - Understanding of marketing principles, digital tactics, and how to use performance data to improve work Why Work With Us Phantom's journey to becoming a global trading app began with making crypto easier to use. Today, we’re building on that foundation to help people discover the markets that matter, make informed financial moves, and safely store or spend their money worldwide. Joining Phantom means helping shape that next chapter: building products that bring the freedom of open markets to more people.   - Build for global impact: Create products used by tens of millions of people, making innovative financial markets more accessible to users around the world. - Make complexity feel simple: Solve meaningful challenges across design, engineering, and user experience to make discovering markets and managing money seamless. - Put users in control: Help build a future where people have greater freedom over their assets and financial decisions, with security and self-custody at the foundation. Benefits (only available to full-time employees) - Competitive salary and equity - Comprehensive insurance (medical/dental/vision): base plan 100% covered - Flexible hours and a long-standing, supportive remote environment - Unlimited vacation: Take time when you need it (and we really mean it!) - 401(k) retirement plan - Wellness stipend - Weekly meal stipend - Learning & Development stipend - Remote / WFH set-up stipend We strongly encourage candidates of all backgrounds to apply. We believe that our work is stronger with a variety of perspectives, and we’re eager to further diversify our company. If you have a background that you feel would make an impact at Phantom, please consider applying. We’re committed to building an inclusive, supportive place for you to do the best work of your career. By submitting your resume and application materials, you acknowledge and agree that Phantom Technologies, Inc. ("Phantom") collects and processes your personal information (including application materials, interview records, and related data) to evaluate your candidacy. Phantom may use AI-powered tools and third-party service providers for transcription, note-taking, scheduling, and other administrative tasks. Phantom does not sell your information and your materials will be handled securely and in accordance with applicable data protection laws.

Location: Intellias Meet your recruiter Gerasim Naydenov gerasim.naydenov@intellias.com https://www.linkedin.com... Vacancy details Data Engineering Data Engineer Principal Bulgaria, Colombia, Croatia, Poland, Portugal, Spain, Ukraine, United States Remote APPLY NOW REFER A FRIEND Intellias is looking for a Lead Healthcare Data Engineer to join a large-scale digital healthcare initiative focused on building a FHIR-based health data platform and transforming fragmented healthcare data into clean, standardized, and trustworthy information. The role requires both deep hands-on engineering expertise and broad technical influence — establishing reusable frameworks and standards, mentoring experienced engineers, and raising the engineering bar across the team. What project we have for you We’re helping a US digital-health platform get its patients’ medical data in order: lab results, diagnoses, medications, visits and more. The data comes from many different clinics and labs, each with its own format, so right now it’s pretty messy. Our job is to clean up and standardize that data close to the source, bring scattered logic into one place, and see the real data quality every day instead of guessing. Data engineers will work mostly in Databricks/Spark, building pipelines, reference data and quality checks together with the dev team and clinical experts. What you will do Set the technical direction for healthcare data engineering across ingestion, transformation, validation, normalization, and delivery. Own the end-to-end architecture of large-scale distributed data pipelines transforming heterogeneous source data into clean, standards-conformant FHIR. Design and evolve scalable solutions using Python, Spark/PySpark, Databricks/Delta Lake , and modern data-processing technologies. Diagnose and eliminate complex performance and scalability bottlenecks across distributed data workloads. Establish standards and reusable frameworks for data quality, deduplication, patient/record linking, terminology normalization, and reliable idempotent processing . Define architectural patterns for FHIR transformation, validation, schema evolution, and production delivery. Build and evolve automated testing and validation capabilities for data quality and FHIR conformance . Establish engineering patterns and reusable tooling that allow the broader team to deliver new healthcare data capabilities faster and more consistently. Champion PHI-safe engineering practices and ensure healthcare data solutions meet applicable security, privacy, and compliance requirements. Make AI-native engineering a practical part of the team’s development model , using coding agents and reusable AI capabilities to automate repetitive work and accelerate complex engineering tasks. Establish engineering guardrails for AI-assisted development, ensuring AI-generated solutions remain correct, tested, secure, observable, and PHI-safe. Determine where deterministic processing provides better reliability than AI/LLM-based approaches and establish appropriate architectural patterns for both. Mentor Senior and Middle engineers through design reviews, pairing, technical guidance, and knowledge sharing. Drive complex, ambiguous engineering problems from initial investigation through architecture, implementation, and production operation. Collaborate with engineering, product, security, data, and healthcare-domain stakeholders to translate complex interoperability requirements into scalable technical solutions. Represent strong healthcare data engineering practices in relevant architecture, standards, and technical discussions. What you need for this 8+ years of professional experience in data engineering, healthcare data platforms, HealthTech, or healthcare interoperability. Proven Lead-level technical ownership of complex production systems, including the ability to set technical direction and solve problems spanning multiple components and engineering teams. Strong hands-on expertise in Python and production-grade data engineering. Deep experience with Apache Spark/PySpark at scale , including partitioning, performance optimization, memory tuning, and distributed processing. Experience with modern lakehouse technologies such as Databricks and Delta Lake , or comparable platforms. Strong experience designing and operating large-scale ETL/ELT pipelines , including CDC, incremental/delta processing, idempotency, schema evolution, and batch/streaming workloads. Proven experience diagnosing and eliminating complex performance and scalability bottlenecks in distributed data-processing systems. Deep hands-on experience with FHIR R4 , including resources, profiles, Bundles, validation, and large-scale healthcare data transformation. Strong knowledge of US Core, USCDI, HL7 v2.x , and C-CDA-to-FHIR transformation patterns. Strong understanding of healthcare terminology standards including SNOMED CT, LOINC, and RxNorm . Experience working with clinical, claims, coverage, eligibility, or comparable healthcare data models. Strong experience with data quality, deduplication, record/patient linking, terminology normalization, and validation . Strong SQL skills and understanding of data modeling, schema evolution, data quality, and production data architecture. Experience with Git, CI/CD, automated testing, observability, and production operations . Strong understanding of healthcare security, privacy, and regulatory requirements, including HIPAA and PHI-safe engineering practices. Proven ability to establish reusable engineering frameworks, architectural patterns, standards, and data-quality practices adopted by other engineers. Demonstrated technical leadership through architecture/design reviews, mentoring, pairing, and cross-team engineering influence. Practical experience using AI coding agents such as Claude Code or comparable agentic engineering tools as an integral part of the development lifecycle. Strong engineering judgment around when to use AI/LLM-based approaches versus deterministic rule-based solutions , particularly where correctness, cost, performance, or PHI safety are critical. Professional English sufficient for direct collaboration with U.S.-based technical and business stakeholders. Nice to Have Deep experience with large-scale FHIR data modeling and healthcare interoperability platforms . Experience with Master Patient Index (MPI), patient matching, identity resolution , or large-scale record linkage. Experience with payer data exchange, including CARIN Blue Button , Da Vinci implementation guides, or similar standards. Experience working with pharmacy, laboratory, or other specialized healthcare datasets. Knowledge of ICD-10 , CPT, CVX , and additional clinical terminology/code systems. Experience with 21st Century Cures Act, ONC certification, CMS Interoperability Rule , or related U.S. healthcare regulatory frameworks. Experience building LLM/agent-based capabilities for clinical data extraction, normalization, terminology mapping, or healthcare data quality . Experience designing reusable AI skills or agentic workflows adopted across engineering teams. Contributions to open-source healthcare, FHIR/HL7 communities, or relevant industry working groups. What it’s like to work at Intellias At Intellias, where technology takes center stage, people always come before processes. By creating a comfortable atmosphere in our team, we empower individuals to unlock their true potential and achieve extraordinary results. That’s why we offer a range of benefits that support your well-being and charge your professional growth. We are committed to fostering equity, diversity, and inclusion as an equal opportunity employer. All applicants will be considered for employment without discrimination based on race, color, religion, age, gender, nationality, disability, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law. We welcome and celebrate the uniqueness of every individual. Join Intellias for a career where your perspectives and contributions are vital to our shared success. Skills Healthcare Python Spark

Location: Remote - Colombia Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Technical Account Manager About the job Twilio is looking for an experienced Technical Account Manager who is going to be the designated technical support engineering contact for our strategic customers.  As a designated TAM you will be supporting customers during Central hours (9am to 6pm CT) and working on the cases created by customers and resolving complex technical problems with potentially very costly and far-reaching consequences. You should have an interest in digging deep as well as be able to zoom out and look at the larger picture. The TAM delivers proactive guidance to the customer to provide added value through the use of Twilio technologies and deliver recommendations to make the customer’s environment less susceptible to business impacting downtime. You are able to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency. There will also be the potential need to volunteer for holiday coverage on a stipend basis. Responsibilities In this role, you’ll: Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams. Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences. Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs. Understanding customer trends, analyzing patterns, driving betterments and reporting what you observe to the management team in order to better improve our support process is a key part of the role. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 4+ years of relevant experience Good knowledge of RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions. Broad capabilities to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript, with a good understanding of React and Redux Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS. High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums Comfortable in working with customers’ developers to troubleshoot use of the Twilio helper libraries. Have an inquisitive mind to understand how things work Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures. Excellence in task prioritization and evaluation of situational urgency. Interest in utilizing customer feedback to identify and drive improvements in our products. Enthusiasm for interacting and collaborating with other departments within Twilio in your search for the solutions our customers need. Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience. Experience in managing dedicated customer accounts. Desired: Understanding of Telecoms and VOIP including WebRTC and SIP Location This role will be remote and based in Colombia. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Location: Limassol, Cyprus Workplace: on-site Mayflower creates digital entertainment products used by millions of people worldwide. We combine technology, product thinking, and experimentation to build experiences that engage a global audience and shape the future of online entertainment. We are looking for a Business Analyst to work on new product features at an early stage. Your starting focus will be detailed descriptions of selected new features. As part of our Business Analysis team, you may also work with delivery teams on requirements. Responsibilities Early-Stage Feature Analysis: Turn early product ideas into clear, structured descriptions: the problem, how the solution works, its advantages and alternatives. Requirements Elicitation: Gather and validate information from product managers, designers, and engineers. Separate confirmed facts from open questions. Technical Understanding: Understand the technical solution proposed by Engineering well enough to describe it accurately. Cross-functional Alignment: Work directly with Product, Design, Engineering, and Legal. Keep everyone aligned on what is needed and when. Requirements Lifecycle: Keep descriptions and requirements up to date as decisions change. Hand context over clearly when work moves to another team. AI-Assisted Analysis: Use approved AI tools to speed up analysis and documentation while verifying the output and remaining accountable for its accuracy. You’ll thrive here if you have Experience: 5+ years as a Business Analyst or Systems Analyst in software product development, working closely with cross-functional teams. Strong BA Craft: Demonstrated ability to structure ambiguous problems, define business rules, and produce clear, testable requirements. Elicitation: Ability to get precise information from busy experts and turn vague ideas into structured descriptions. Technical Literacy: Solid understanding of client–server systems, APIs, data flows, and integrations. Precise Writing: Clear, structured writing. Able to explain how something works step by step, with diagrams where they help. Independence: Able to drive several topics at once with little supervision. English: Advanced (C1) or higher, especially in writing. Documentation and discussions are in English. Conditions We know that great talent deserves great conditions, so here's what you can expect when joining us: EU-based employment contract and a 3-year Cyprus work visa with full support for your relocation and visa processes, including assistance for your family. Full relocation package: flights to Limassol for you and your family, a company-covered apartment for the first month, and full relocation support to make your move smooth and hassle-free. Transparent performance reviews twice a year, with bonus opportunities and salary adjustments. Private medical insurance for you and your family, a corporate mobile plan (unlimited in Cyprus with roaming included), and interest-free support for car purchases. Mindfulness & well-being support, including psychological assistance with 50% coverage. 50% coverage of school and kindergarten fees for your children. Provident fund (Cyprus): a long-term savings plan co-funded by you and the Company together (available after probation) that grows throughout your time with us in Cyprus. Fully covered sports benefits, and also access to in-house electric scooters. Investment in your growth: paid language courses and access to suited-for-you development programs, including conferences, training programs, and coaching to support your professional journey. A culture of recognition: a peer reward program to celebrate your contributions. A fully equipped office in Limassol’s city center, with everything you need for deep work and collaboration. Free catering in the office and an in-house coffee bar with high-quality drinks and a health bar stocked with nutritious snacks. A strong engineering culture: international teams, corporate events, team buildings, and hackathons—because great work happens in great communities. Recruitment process HR interview (40 min). Test task. Technical interview (1.5 hours). Final interview (1 hour). Recommendations check. Job Offer.