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Location: Mexico City, Mexico Workplace: hybrid You’ll be the single point of contact for our fleet partners: running in-person business reviews, solving problems quickly, and building plans that grow their fleets and their earnings on inDrive. Your goal is to turn signed partners into long-term, reliable partnerships — growing their fleet size and utilisation, making sure every incentive pays off in performance, and keeping our partners loyal in a competitive market. This is a hands-on, high-impact role: you’ll work directly with partner owners, our operations and commercial teams, and see the results of your work in the numbers every month. Key Responsibilities Grow your partner portfolio Own the success of our fleet partners in Mexico — helping them activate cars quickly, keep drivers on the road, and grow their business with inDrive Build a joint growth plan with each partner, covering new cars, utilisation goals and expansion into new cities Run regular in-person business reviews, using live performance data to spot opportunities and fix problems early Manage the commercial relationship Manage each partner’s incentive programme, making sure rewards follow real performance Handle contract renewals and negotiate terms when a partnership needs to change Work with our commercial team on non-standard deals and keep all agreements up to date Keep operations running smoothly Partner with our driver operations team to get new drivers onboarded and active fast Help partners get the most out of our fleet management tools, so they can run their business more independently Be the go-to person when issues come up Bring the market to us Keep a close eye on competitors and what they offer Share what you learn from the field to help shape our partnership strategy Skills, Knowledge & Expertise Required 3+ years in key account management in B2B, mobility, logistics or marketplaces Track record of growing large accounts in person, with joint business plans and reviews Strong commercial and analytical skills: comfortable with performance data, incentive economics and dashboards Fluent in the local language and good in English Preferred Experience with fleet operators, taxi parks, car rental or automotive dealers Existing network among local fleet owners Exposure to ride-hailing or other two-sided marketplaces Job Benefits Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: Lima, Peru Workplace: hybrid To be added Key Responsibilities Interacting with customers through phone calls and emails, providing explanations Resolving complaints and ensuring a high level of service. High quality and prompt resolution of incidents such as conflict situations, cases of sexual harassment and criminal incidents. Processing incoming requests from users in the admin. Panel data collection for incident analysis Provide suggestions for improving the quality of incident resolution and their reduction. Skills, Knowledge and Expertise High stress resistance. Ability to take Initiative. Ability to work with a large amount complex information. Ability to remain calm and make decisions under pressure, especially during high stress incidents. Teamwork & collaboration with colleagues. Experience in handling accidental cases would be a plus. Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: Lima, Peru Workplace: hybrid To be added Key Responsibilities Responding to phone calls, emails, and chat messages. Quickly and efficiently resolving customer issues. Processing returns, exchanges, and customer complaints. Keeping records of each interaction with customers. Updating customer information in the CRM system. Collecting and forwarding customer feedback to relevant departments. Informing customers about the status of their inquiries. Skills, Knowledge and Expertise Ability to conduct dialogue politely and professionally. Ability to work with large volumes of information. Attention to detail and accuracy in documentation. Proficiency in PC and basic office programs. Skills in working with CRM systems and other specialized software. Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: Sao Paulo, Brazil (Sao Paulo) Workplace: hybrid As a Driver Marketing Specialist, you will own driver marketing in Brazil, from insights and communication strategy to campaign launches in the market. You'll work closely with the Driver Operations, Brand, Analytics, and regional marketing teams, and you'll have real influence on the growth of one of our key markets. Key Responsibilities Turn BHT and competitor insights into clear recommendations for driver positioning, messaging, and campaigns; create and execute communication plans, and manage the driver marketing budget. Measure the impact of marketing activities through pre/post studies and ad testing, and connect brand KPIs with business results such as sign-ups and retention. Align with the Driver Ops team on acquisition campaigns, referral programs and lifecycle communications, so that all driver touchpoints stay consistent with the brand strategy. Lead 360 campaign launches and marketing activities in the market. Skills, Knowledge & Expertise 2+ years of experience in marketing, ideally in ride-hailing, delivery, marketplaces or other two-sided platforms. A solid understanding of brand health tracking. A deep understanding of the Brazilian market, plus strong cross-functional skills to align several teams around one brand vision. Strong planning skills, the ability to adapt quickly to changing market conditions, and confidence in making decisions. English B2+ Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: New Delhi, India Workplace: hybrid The Global Tax Team is looking for an experienced Senior Tax Specialist to anchor our direct income tax compliance and US GAAP tax reporting from India. Working closely with our US-based Senior Tax Compliance & Reporting Manager, you will own the data, calculations and documentation behind the group's quarterly and annual income tax provision under ASC 740, and support the corporate income tax compliance cycle for our legal entities worldwide. This is a hands-on, detail-driven role at the centre of the group's tax reporting cycle. You will work across a large multinational footprint, coordinate with external preparers and local finance teams in multiple regions, and help build a reporting process that is accurate, auditable and increasingly automated. Key Responsibilities US GAAP tax provision (ASC 740): Prepare the quarterly and annual income tax provision for group legal entities — current and deferred tax, deferred tax proofs, effective tax rate reconciliation, valuation allowance assessments and return-to-provision true-ups. Uncertain tax positions: Support the identification, measurement and documentation of uncertain tax positions (ASC 740-10 / FIN 48), including the roll-forward and supporting memoranda. Direct tax compliance: Coordinate the end-to-end corporate income tax compliance cycle across our entities — data gathering, validation against the general ledger, instructing and managing external preparers, technical review of draft returns and book-to-tax reconciliations, and approval of advance/estimated tax payments. India compliance support: Support Indian direct tax obligations for the local entity, including corporate income tax returns, TDS/withholding compliance, tax audit requirements and related filings. Account reconciliation: Reconcile current and deferred income tax accounts, maintain tax payable and tax receivable schedules, and track withholding tax credits and foreign tax credits across jurisdictions. Reporting & disclosure support: Prepare inputs for income tax disclosures and supporting schedules, and support data collection for Pillar Two / GloBE and country-by-country reporting. Audit & controls: Support statutory auditors and local tax authority reviews by preparing documentation, reconciling positions and drafting responses. Maintain evidence of tax process controls in line with SOX readiness requirements. Legislative monitoring: Track direct tax law changes in key jurisdictions and assess their impact on the provision, the effective tax rate and compliance obligations. Calendar management: Maintain the global direct tax compliance calendar and provision timetable, and drive adherence to close deadlines. Process improvement: Identify and implement improvements to tax data collection, provision workpapers and reporting — reducing manual re-keying, strengthening data integrity and shortening the close cycle. Skills, Knowledge & Expertise Education: Bachelor's degree in Accounting, Finance, Commerce, Economics or a related field. Certification: Chartered Accountant (CA) qualified, or CPA / Master's in Taxation or equivalent. Strongly preferred. Experience: 6+ years of direct tax experience in an international company or a Big 4 / large consulting firm, with a substantial portion dedicated to income tax accounting and corporate income tax compliance. US GAAP provision: Demonstrable hands-on experience preparing income tax provisions under ASC 740 — current and deferred tax, effective tax rate reconciliation, valuation allowances, return-to-provision and uncertain tax positions. Experience supporting a multi-entity, multi-jurisdiction provision is a strong advantage. Direct tax compliance: Proven track record managing corporate income tax compliance cycles, including reviewing returns and workpapers prepared by external firms and reconciling them to the financial statements. Indian tax: Working knowledge of Indian direct tax — corporate income tax, TDS, tax audit and related filing requirements. International tax awareness: Familiarity with the modern international tax landscape — BEPS, Pillar Two / global minimum tax, withholding taxes, double tax treaties and transfer pricing documentation requirements. Technology stack: Hands-on experience with ERP systems (NetSuite, Workday or comparable) and strong Excel/Google Sheets skills. Experience with tax provision software (e.g. ONESOURCE Tax Provision, Longview) or data tools (Alteryx, Power BI) is highly desirable. Controls: Exposure to SOX or comparable internal control environments, and comfort documenting and evidencing tax process controls. Soft skills: Strong analytical and project management skills, high attention to detail, and the ability to work to a fixed close calendar across time zones. Work style: A self-starter who thrives in a fast-paced, high-growth environment while managing multiple priorities and deadlines. Language: Advanced command of English, written and spoken. Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: Limassol, Cyprus Workplace: hybrid We are seeking a highly motivated and detail-oriented Global Tax Specialist to support the execution of our tax agenda across the EMEA and APAC regions. Based in Cyprus and working closely with our International Tax Leads for EMEA/APAC, you will play a hands-on role in delivering regional projects, keeping a fast-growing multinational footprint compliant, mitigating tax risk, and enabling new market and product launches. This is a broad, high-exposure role: you will work across corporate income tax, VAT/GST, withholding taxes, permanent establishment risk and transfer pricing, in both mature EU markets and complex emerging-market jurisdictions. Key Responsibilities Project support: Support the International Tax Leads on EMEA/APAC projects — new market entries, product and payment flow launches, intercompany restructurings and entity rationalisation. Assess the corporate tax, VAT/GST, withholding tax and permanent establishment implications and translate them into practical recommendations for the business. Compliance & reporting: Coordinate with external advisors, local finance teams and Accounting to ensure timely, accurate filings and reconciled tax accounts. Advisory & research: Research local tax legislation, double tax treaties, permanent establishment thresholds and non-resident/digital service provider registration regimes. Monitor legislative change across the region — DAC7, Pillar Two, local e-invoicing mandates, digital platform reporting — and flag business impacts early. Transfer pricing: Assist with local file and documentation gathering, review of intercompany agreements, intercompany invoicing and recharges, and monitoring of local transfer pricing compliance and filing obligations. Audit & controversy support: Support local tax audits, information requests and authority queries by preparing documentation, reconciling tax positions and drafting responses alongside external advisors. Tax accounting: Support current and deferred tax computations, uncertain tax position assessments and provision inputs for the group reporting cycle. Process improvement: Identify opportunities to standardise and automate tax data collection, compliance tracking and reporting through ERP reporting, tax compliance management platforms and e-invoicing readiness. Skills, Knowledge & Expertise Education: Bachelor's degree in Accounting, Finance, Economics, Law or a closely related field. A professional qualification (ACA, ACCA, ADIT, CPA or local equivalent) is a plus. Experience: 5+ years of dedicated tax experience in a multinational or Big 4 environment, with a strong EMEA and/or APAC focus. Hands-on experience with Cyprus tax (corporate income tax, IP Box, Cyprus VAT) and with emerging-market jurisdictions across Africa, the Middle East, Central Asia or South/Southeast Asia is a significant advantage. Technical knowledge: Solid grounding in international tax concepts — withholding taxes, permanent establishment, double tax treaties, transfer pricing — together with practical indirect tax experience across EU and non-EU regimes, including non-resident digital services VAT/GST registrations. Familiarity with Pillar Two and platform reporting obligations (DAC7 and equivalents) is welcome. Language skills: Professional fluency in English is essential. Russian and/or Greek is a strong plus; an additional EMEA or APAC language is welcome. Systems: Prior experience with NetSuite, Workday or comparable ERP systems is a plus, and strong Excel/Google Sheets skills. Exposure to tax compliance management platforms (e.g. Loctax) is a plus. Skills: Highly organised, proactive and comfortable owning multiple workstreams and deadlines in a fast-paced, remote-first, multi-jurisdiction environment. Clear written English and the ability to explain tax outcomes to non-tax stakeholders Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Annual salary starting from 48 300 EUR Gross. Final benefits may vary depending on the location.

Location: Limassol, Cyprus Workplace: hybrid We're looking for a Senior FP&A Specialist to act as a finance partner to our business units and support decision-making across the company. In this role, you'll work directly with department heads on their budgets, projects and performance. You'll consolidate the company budget from department inputs, manage the monthly forecasting process, build long-term financial models with a five-year horizon, and calculate the economics and KPIs of department projects. You'll also track variances between plan and actuals, prepare management reports and presentations on financial performance, and participate in the automation of the planning process. Key Responsibilities Act as the finance business partner for a group of departments across the full cycle of their initiatives — from early idea, to budget approval, to post-launch review Join department planning discussions and business reviews as the finance voice in the room, and translate their roadmaps and operational plans into financial outcomes Challenge business assumptions and cost drivers, and propose alternatives when the numbers do not support the plan Give departments the financial context and trade-off analysis they need to prioritize between competing initiatives Own the annual budget for your departments: collect and challenge department inputs, consolidate them into the company budget, and ensure the data is accurate and complete Run the monthly forecasting process: update the outlook for actuals and flag deltas to the full-year plan early Build and maintain long-term financial models with a five-year forecast horizon, including scenario and sensitivity analysis Prepare business cases for department projects — unit economics, ROI, payback and break-even Define and calculate the financial KPIs of department projects, and track delivered performance against the original business case Explain variances between plan and actuals in business terms, and what they mean for the full year Prepare management reporting and financial performance presentations for leadership reviews, and own the numbers in them Reconcile financial data across sources for consistency and accuracy Automate the budgeting process and build self-serve reporting so departments can track their own budgets between planning cycles Skills, Knowledge & Expertise Bachelor's degree in Finance, Economics, Accounting, or related field Proven experience as an FP&A Specialist, Finance Business Partner, or in a similar role, including direct partnering with non-finance departments and not only preparing reports Strong understanding of budgeting, financial forecasting, and variance analysis Experience building long-term financial models and project business cases, and confident use of financial modeling and reporting tools Excellent analytical skills and attention to detail Proactive approach: you identify issues early and come with proposed solutions Ability to hold a position in a discussion with a non-finance stakeholder and support it with analysis Experience using AI tools to build reports and dashboards and to increase personal productivity Experience with budgeting software and ERP systems is a plus; hands-on experience with Workday Adaptive Planning is a strong advantage Strong organizational and time management skills Proficiency in Microsoft Office, particularly Excel and PowerPoint (Google Sheets, Google Presentation) Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries Develop your professional skills with access to mentoring, career consulting, and learning programs Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects Work alongside people who take initiative, speak openly, and challenge themselves to grow Improve your language skills through co-financed courses and internal speaking clubs Annual salary from 48 300 EUR gross Final benefits may vary depending on the location.

Location: Lima, Peru Workplace: hybrid We are looking for a Senior AdOps Specialist to architect and scale the advertising ecosystem for our global multi-vertical platform. This role is not just about trafficking; it is a growth-focused, technical leadership position designed for a professional who has managed massive scale at "Big 5" holding companies and top-tier publishers. You will bridge the gap between our Real-Time Deal (RTD) marketplace mechanics and a sophisticated Mobility Media Network (RMN), ensuring every ad impression delivers measurable incremental value. Key Responsibilities Enterprise-Scale Campaign Operations End-to-End Orchestration: Lead the launch and pacing of complex, multi-market campaigns across inDrive’s core ride-hailing and urban services verticals. Platform Mastery: Manage high-volume inventory using Google Ad Manager 360 (GAM360), ensuring precision in segmentation, targeting, and delivery. Retail Media Integration: Implement “digital shelf” strategies to optimize both on-site (in-app) and off-site (social/DSP) conversions. Quality Assurance: Establish rigorous "Big 5" agency-standard QA protocols to ensure 100% accuracy in tracking, brand safety, and creative rendering. Technical Implementation & Automation Workflow Engineering: utilize Python, SQL, and Scrapy to automate manual reporting tasks and audit partner revenue-share models for maximum profitability. Stack Management: oversee the integration of mobile monetization tools and coordinate technical needs with engineering teams for custom ad-product launches. Data Architecture: build advanced dashboards in Looker Studio and Redash that translate raw event data into actionable growth insights. Performance & Yield Optimization Strategic Experiments: execute continuous A/B testing on creative assets and landing pages to improve CTR and user behavior metrics across high-budget campaigns. Yield Management: monitor supply-side health, including fill rates, eCPM, and floor pricing, to maximize revenue without compromising the user experience of the inDrive app. Growth Consulting: act as an internal consultant for new product launches, adapting funnel structures for B2B AI startups or retail partners within the inDrive ecosystem. Qualifications 4+ years of experience in digital advertising, working with leading DSPs (The Trade Desk, DV360, Meta, TikTok) or publishers (500k+ DAU). Deep familiarity with marketplace-led advertising and last-mile conversion metrics. Strong business-oriented mindset, with understanding of the full campaign lifecycle, from commercial agreements and IOs through to campaign delivery, reporting, and post-campaign reconciliation. Strong understanding of web and app technologies (JavaScript, Flutter) with hands-on experience in ad tag implementation (GAM, GPT, native ads, HTML5 creatives). Experience with the ad request lifecycle, rendering, and click tracking. Experience debugging and troubleshooting ad delivery issues, including working with network logs, browser developer tools, and proxy tools such as Charles Proxy. Proficiency in Excel/Google Sheets for analysis and reporting. SQL is a plus. Google Ad Manager (GAM360) certification. Nice to have: Experience with mobile ad integrations (Android/iOS) using SDKs (e.g., Google Mobile Ads SDK). Hands-on experience independently implementing ad integrations across both web and in-app environments. Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Задачи: — публикации в Telegram, VK и Instagram — простой монтаж Reels и фотоколлажи — при желании можно вести запись пациентов как онлайн-администратор Требования: — желателен опыт в beauty или medical сфере Условия: — оплата SMM 30000 ₽ — административная работа оплачивается дополнительно 10000 ₽

빗썸 is looking for a Security Monitoring Specialist to monitor security operations and respond to security threats.

Bitpanda is looking for a Procurement Specialist to lead sourcing, negotiate commercial terms, manage supplier contracts and risks, and optimize third-party spend.

— Manage recruitment processes for technical roles, from application review to interviews, feedback and offers. — Partner with hiring managers to define requirements and support hiring decisions.

Ищу человека, который умеет делать «дорогую» картинку из нейросетей. Нужен SMM со вкусом: Reels, сторис, карусели, визуал на ИИ.

Location: Metro Manila, Philippines About the Client We're helping a company in the fintech and digital assets industry find an experienced Customer Support Specialist to support users of its digital assets platform and associated crypto payment card. The company operates within the evolving financial technology space, providing digital financial solutions that connect traditional payment services with cryptocurrency and digital assets. As the business continues to grow, they're looking for their first dedicated Customer Support Specialist to take ownership of incoming customer inquiries, resolve issues, and help establish a reliable, high-quality customer support function. The Role We're looking for a Customer Support Specialist – Fintech & Crypto Payments who combines excellent customer service skills with a strong understanding of financial products, digital platforms, payment transactions, and ideally cryptocurrency. You'll be the first point of contact for customers using the platform and its associated crypto card, helping them navigate account setup, verification, platform functionality, card usage, payments, deposits, withdrawals, and other transaction-related concerns. The majority of support will be handled through live chat and written communication , with occasional phone or video calls when customers require more hands-on assistance. As the first person joining this function, you'll be expected to take ownership of incoming cases and resolve issues independently wherever possible, following established SOPs and escalation procedures. This is not a generic customer service role. We're looking for someone who can understand the product, investigate problems, identify solutions, and confidently guide customers through financial and technical issues. Role Details Commitment: Full-Time (40 hours/week) Working Hours: Fixed Bahamas business hours (Eastern Time) Location: Fully Remote Engagement: Independent Contractor Start Date: ASAP Monthly Rate: US$1,200 - $1,600 (Depending on level of experience) What You'll Do Customer Support & Platform Assistance Serve as the primary point of contact for incoming customer inquiries through live chat, email, and other written channels. Handle phone or video calls when issues require more detailed or personalized assistance. Guide customers through account creation, onboarding, verification, and general platform navigation. Help customers understand and use the platform's features and services effectively. Investigate customer concerns, identify underlying issues, and provide accurate, timely resolutions. Take ownership of cases from initial contact through resolution, escalating only when necessary and in line with established SOPs. Maintain professional, clear, and reassuring communication throughout the customer journey. Crypto Card & Payment Support Assist customers with crypto card issuance, activation, linking, and usage. Troubleshoot Visa card-related issues, including declined or failed transactions, card connections, and payment concerns. Help customers understand transaction statuses, payment processes, and common reasons for unsuccessful transactions. Support customers with deposits, withdrawals, transfers, balances, and account-related transactions. Investigate transaction discrepancies and coordinate with internal teams where additional support is required. Provide clear guidance while maintaining accuracy when handling financial and transactional information. Account Verification & Issue Resolution Guide customers through relevant KYC, identity verification, and account-related procedures. Troubleshoot common account access, verification, and platform issues. Independently investigate and resolve incoming cases using available tools, resources, and established procedures. Recognize when issues require escalation to operations, compliance, payments, or technical teams. Maintain ownership of the customer experience even when other teams are involved in resolving a case. Handle sensitive customer information with appropriate care, discretion, and confidentiality. Support Operations & Continuous Improvement Accurately document customer inquiries, troubleshooting steps, actions taken, and resolutions in internal systems. Follow established SOPs while identifying opportunities to improve support processes and customer communication. Help build and refine the customer support function as the company's first dedicated support specialist. Identify recurring issues, customer pain points, and potential gaps in the platform experience. Share feedback and recommendations with relevant internal teams. Stay informed about platform functionality, crypto card processes, internal procedures, and product updates. What We're Looking For Must-Haves At least 3 years of experience in customer support, client services, or client operations , preferably within fintech, financial services, digital banking, payments, or cryptocurrency. Direct experience supporting customers using financial products, payment cards, or digital financial platforms. Strong understanding of card payments and common transaction issues, including declined payments, failed transactions, card activation, and payment troubleshooting. Familiarity with customer onboarding, account verification, KYC, and transaction-related support processes. Strong written and spoken English, with the ability to explain financial or technical issues clearly and professionally. Experience handling customer inquiries through live chat, email, or other written communication channels. Confidence communicating with customers through phone or video calls when required. Strong troubleshooting skills and the ability to independently investigate and resolve customer concerns. Ability to follow SOPs, exercise sound judgment, and recognize when escalation is necessary. Excellent attention to detail, particularly when dealing with financial transactions and sensitive customer information. Strong organizational skills and the ability to manage multiple incoming cases while maintaining quality and responsiveness. A proactive, resourceful, and customer-focused approach to problem-solving. Familiarity with cryptocurrency and digital assets, whether through professional experience or personal use. Nice-to-Haves Professional experience supporting a cryptocurrency exchange, wallet provider, crypto card, trading platform, or digital assets business. Experience supporting Visa/Mastercard-linked financial products or payment cards. Familiarity with cryptocurrency wallets, exchanges, deposits, withdrawals, and on-chain transactions. Experience in payments operations, trading operations, financial-services operations, or client operations. Experience supporting B2C financial products. Familiarity with customer support platforms such as Intercom, Zendesk, Freshdesk, Salesforce, or similar tools. Experience using ticketing systems, knowledge bases, and internal escalation workflows. Understanding of blockchain and cryptocurrency concepts. Experience coordinating with compliance, risk, fraud, payments, or technical teams. Previous experience helping establish or improve a customer support function. Ideal Candidate Profile You're someone who genuinely enjoys helping customers but also has the technical curiosity and financial-product knowledge needed to investigate and resolve problems. You're comfortable explaining how digital financial platforms work, guiding customers through account and transaction issues, and troubleshooting payment card concerns. You don't simply pass difficult questions to another team—you investigate, follow the appropriate procedures, and take ownership of the issue through to resolution. Ideally, you've worked professionally within a crypto or digital assets environment. However, we're also open to strong candidates from fintech, digital banking, or payments who have a solid understanding of cryptocurrency through personal use. As the first dedicated customer support hire, you're comfortable working independently, following established processes, and helping shape how the function develops. Most importantly, you're resourceful, detail-oriented, calm under pressure, and committed to delivering an excellent customer experience . Why Join? Join a growing business operating at the intersection of fintech, digital assets, and payment technology. Become the company's first dedicated Customer Support Specialist and play an important role in developing the function. Gain hands-on exposure to digital financial products, crypto cards, payment processes, and platform operations. Take meaningful ownership of customer cases rather than working within a narrowly defined support function. Collaborate directly with operations, compliance, payments, and technical teams. Work remotely in a role that values independence, initiative, and problem-solving. Recruitment Process Initial Interview with Bamboo Works Client Interview Offer & Onboarding

Location: Cape Town, South Africa About the Client We're helping a company in the fintech and digital assets industry find an experienced Customer Support Specialist to support users of its digital assets platform and associated crypto payment card. The company operates within the evolving financial technology space, providing digital financial solutions that connect traditional payment services with cryptocurrency and digital assets. As the business continues to grow, they're looking for their first dedicated Customer Support Specialist to take ownership of incoming customer inquiries, resolve issues, and help establish a reliable, high-quality customer support function. The Role We're looking for a Customer Support Specialist – Fintech & Crypto Payments who combines excellent customer service skills with a strong understanding of financial products, digital platforms, payment transactions, and ideally cryptocurrency. You'll be the first point of contact for customers using the platform and its associated crypto card, helping them navigate account setup, verification, platform functionality, card usage, payments, deposits, withdrawals, and other transaction-related concerns. The majority of support will be handled through live chat and written communication , with occasional phone or video calls when customers require more hands-on assistance. As the first person joining this function, you'll be expected to take ownership of incoming cases and resolve issues independently wherever possible, following established SOPs and escalation procedures. This is not a generic customer service role. We're looking for someone who can understand the product, investigate problems, identify solutions, and confidently guide customers through financial and technical issues. Role Details Commitment: Full-Time (40 hours/week) Working Hours: Fixed Bahamas business hours (Eastern Time) Location: Fully Remote Engagement: Independent Contractor Start Date: ASAP Monthly Rate: US$1,200 - $1,600 (Depending on level of experience) What You'll Do Customer Support & Platform Assistance Serve as the primary point of contact for incoming customer inquiries through live chat, email, and other written channels. Handle phone or video calls when issues require more detailed or personalized assistance. Guide customers through account creation, onboarding, verification, and general platform navigation. Help customers understand and use the platform's features and services effectively. Investigate customer concerns, identify underlying issues, and provide accurate, timely resolutions. Take ownership of cases from initial contact through resolution, escalating only when necessary and in line with established SOPs. Maintain professional, clear, and reassuring communication throughout the customer journey. Crypto Card & Payment Support Assist customers with crypto card issuance, activation, linking, and usage. Troubleshoot Visa card-related issues, including declined or failed transactions, card connections, and payment concerns. Help customers understand transaction statuses, payment processes, and common reasons for unsuccessful transactions. Support customers with deposits, withdrawals, transfers, balances, and account-related transactions. Investigate transaction discrepancies and coordinate with internal teams where additional support is required. Provide clear guidance while maintaining accuracy when handling financial and transactional information. Account Verification & Issue Resolution Guide customers through relevant KYC, identity verification, and account-related procedures. Troubleshoot common account access, verification, and platform issues. Independently investigate and resolve incoming cases using available tools, resources, and established procedures. Recognize when issues require escalation to operations, compliance, payments, or technical teams. Maintain ownership of the customer experience even when other teams are involved in resolving a case. Handle sensitive customer information with appropriate care, discretion, and confidentiality. Support Operations & Continuous Improvement Accurately document customer inquiries, troubleshooting steps, actions taken, and resolutions in internal systems. Follow established SOPs while identifying opportunities to improve support processes and customer communication. Help build and refine the customer support function as the company's first dedicated support specialist. Identify recurring issues, customer pain points, and potential gaps in the platform experience. Share feedback and recommendations with relevant internal teams. Stay informed about platform functionality, crypto card processes, internal procedures, and product updates. What We're Looking For Must-Haves At least 3 years of experience in customer support, client services, or client operations , preferably within fintech, financial services, digital banking, payments, or cryptocurrency. Direct experience supporting customers using financial products, payment cards, or digital financial platforms. Strong understanding of card payments and common transaction issues, including declined payments, failed transactions, card activation, and payment troubleshooting. Familiarity with customer onboarding, account verification, KYC, and transaction-related support processes. Strong written and spoken English, with the ability to explain financial or technical issues clearly and professionally. Experience handling customer inquiries through live chat, email, or other written communication channels. Confidence communicating with customers through phone or video calls when required. Strong troubleshooting skills and the ability to independently investigate and resolve customer concerns. Ability to follow SOPs, exercise sound judgment, and recognize when escalation is necessary. Excellent attention to detail, particularly when dealing with financial transactions and sensitive customer information. Strong organizational skills and the ability to manage multiple incoming cases while maintaining quality and responsiveness. A proactive, resourceful, and customer-focused approach to problem-solving. Familiarity with cryptocurrency and digital assets, whether through professional experience or personal use. Nice-to-Haves Professional experience supporting a cryptocurrency exchange, wallet provider, crypto card, trading platform, or digital assets business. Experience supporting Visa/Mastercard-linked financial products or payment cards. Familiarity with cryptocurrency wallets, exchanges, deposits, withdrawals, and on-chain transactions. Experience in payments operations, trading operations, financial-services operations, or client operations. Experience supporting B2C financial products. Familiarity with customer support platforms such as Intercom, Zendesk, Freshdesk, Salesforce, or similar tools. Experience using ticketing systems, knowledge bases, and internal escalation workflows. Understanding of blockchain and cryptocurrency concepts. Experience coordinating with compliance, risk, fraud, payments, or technical teams. Previous experience helping establish or improve a customer support function. Ideal Candidate Profile You're someone who genuinely enjoys helping customers but also has the technical curiosity and financial-product knowledge needed to investigate and resolve problems. You're comfortable explaining how digital financial platforms work, guiding customers through account and transaction issues, and troubleshooting payment card concerns. You don't simply pass difficult questions to another team—you investigate, follow the appropriate procedures, and take ownership of the issue through to resolution. Ideally, you've worked professionally within a crypto or digital assets environment. However, we're also open to strong candidates from fintech, digital banking, or payments who have a solid understanding of cryptocurrency through personal use. As the first dedicated customer support hire, you're comfortable working independently, following established processes, and helping shape how the function develops. Most importantly, you're resourceful, detail-oriented, calm under pressure, and committed to delivering an excellent customer experience . Why Join? Join a growing business operating at the intersection of fintech, digital assets, and payment technology. Become the company's first dedicated Customer Support Specialist and play an important role in developing the function. Gain hands-on exposure to digital financial products, crypto cards, payment processes, and platform operations. Take meaningful ownership of customer cases rather than working within a narrowly defined support function. Collaborate directly with operations, compliance, payments, and technical teams. Work remotely in a role that values independence, initiative, and problem-solving. Recruitment Process Initial Interview with Bamboo Works Client Interview Offer & Onboarding

Location: Cape Town, South Africa About Bamboo Works Bamboo Works helps growing companies and ambitious entrepreneurs build global teams without handling recruitment themselves. We place vetted, English-fluent professionals, from service and support staff to accountants, engineers, and marketers, who work as part of our clients' onshore teams. Our services range from single specialist placements to fully managed offshore departments and recruitment-as-a-service. We've served 200+ clients so far and invest in our people through our own AI Academy. We were built remotely on purpose, and we care about the quality of each hire more than the number of hires. As we continue to grow, we're looking for an exceptional Lead Generation Specialist to fuel our growth by connecting us with the companies that need great offshore teams the most. If you're passionate about finding opportunities others miss, starting meaningful conversations, and helping businesses grow through great people, we'd love to hear from you. The Role As a Lead Generation Specialist , you'll own the top of our sales funnel, from identifying the right companies through booking qualified meetings for our sales team. You'll build a predictable pipeline from scratch, targeting companies that could realistically hire offshore staff, and find the buying signals that show when a business is ready to build a remote team. This is a highly autonomous role where you'll work closely with our sales team and internal leadership to test new channels, refine our ideal customer profile, and hand over opportunities that are warm, qualified, and ready to close. Your success will be measured not only by the number of qualified meetings you generate, but also by the quality of those opportunities, your creativity in finding new ways to reach prospects, and the long-term clients they turn into. Role Details Commitment: Part-Time/Full-Time Working Hours: Flexible with overlap across international clients Location: Fully Remote Engagement: Independent Contractor Start Date: ASAP Monthly Rate: Competitive rate based on experience, consisting of base pay + high incentives What You'll Do Build a steady flow of qualified meetings with companies looking to hire offshore staff. Define and refine the ideal customer profile. Spot buying signals (hiring activity, growth triggers, operational strain) that show when a company is ready to offshore. Run outreach across email, LinkedIn, phone, and less conventional channels. Test, measure, and double down on what converts. Qualify and warm up prospects so our sales team receives opportunities that are ready to close. Keep our CRM clean and accurate. Report full-funnel metrics from first touch through closed client, and use them to improve results month over month. What We're Looking For Must-Haves At least 3 years in B2B lead generation, with a proven record of generating clients for a staffing, recruitment, outsourcing, or BPO firm itself (not for one of its clients). You can share real funnel numbers, including outreach volume, reply rates, meetings booked, show-up rates, and closed clients, as well as the KPIs you were held to. You can build targeted lead lists and find buying signals on your own. You're creative with outreach and don't depend on an expensive stack of paid tools. You have hands-on experience with at least one CRM (e.g., GoHighLevel, HubSpot, Pipedrive, Salesforce, Zoho) and keep detailed, up-to-date prospect and opportunity records. You write and speak English excellently, and you're comfortable owning targets independently in a fully remote setup. Nice-to-Haves Experience running qualification or discovery calls before handing prospects over to sales Familiarity with the Western SMB market (US, UK, EU, AU) and its offshore hiring needs Experience with cold calling or appointment-setting software Experience with corporate markets, such as accounting Uses AI tools (ChatGPT, Claude, Clay, etc.) to speed up research and personalization Experience with outreach beyond cold email and LinkedIn, such as partnerships, referrals, events, communities, or content-led prospecting Ideal Candidate Profile This role is ideal for someone who: Is driven by targets and motivated by seeing the pipeline grow. Takes ownership of results rather than waiting for leads to come to them. Spots opportunities and buying signals that others miss. Thrives in a fast-paced, entrepreneurial environment where you're building from scratch. Handles rejection with resilience and keeps outreach consistent day after day. Gets creative with outreach instead of relying on expensive tools or one-size-fits-all templates. Balances high activity with high-quality, well-qualified opportunities. Is data-driven, tracking every number in the funnel and using it to improve. Enjoys starting conversations with business owners and understands how great offshore talent helps companies grow. Why Join Bamboo Works? Join a growing international company with ambitious expansion plans. Work directly with businesses across multiple industries and countries. Build meaningful, long-term client relationships where your work has visible impact. Collaborate with a supportive, high-performing remote team. Enjoy a high degree of autonomy, trust, and ownership in your role. Benefit from a competitive base salary plus high incentives. Work directly with company founders Recruitment Process Initial Interview Interview with the Founders Offer & Onboarding

Location: Manila, Philippines About Bamboo Works Bamboo Works helps growing companies and ambitious entrepreneurs build global teams without handling recruitment themselves. We place vetted, English-fluent professionals, from service and support staff to accountants, engineers, and marketers, who work as part of our clients' onshore teams. Our services range from single specialist placements to fully managed offshore departments and recruitment-as-a-service. We've served 200+ clients so far and invest in our people through our own AI Academy. We were built remotely on purpose, and we care about the quality of each hire more than the number of hires. As we continue to grow, we're looking for an exceptional Lead Generation Specialist to fuel our growth by connecting us with the companies that need great offshore teams the most. If you're passionate about finding opportunities others miss, starting meaningful conversations, and helping businesses grow through great people, we'd love to hear from you. The Role As a Lead Generation Specialist , you'll own the top of our sales funnel, from identifying the right companies through booking qualified meetings for our sales team. You'll build a predictable pipeline from scratch, targeting companies that could realistically hire offshore staff, and find the buying signals that show when a business is ready to build a remote team. This is a highly autonomous role where you'll work closely with our sales team and internal leadership to test new channels, refine our ideal customer profile, and hand over opportunities that are warm, qualified, and ready to close. Your success will be measured not only by the number of qualified meetings you generate, but also by the quality of those opportunities, your creativity in finding new ways to reach prospects, and the long-term clients they turn into. Role Details Commitment: Part-Time/Full-Time Working Hours: Flexible with overlap across international clients Location: Fully Remote Engagement: Independent Contractor Start Date: ASAP Monthly Rate: Competitive rate based on experience, consisting of base pay + high incentives What You'll Do Build a steady flow of qualified meetings with companies looking to hire offshore staff. Define and refine the ideal customer profile. Spot buying signals (hiring activity, growth triggers, operational strain) that show when a company is ready to offshore. Run outreach across email, LinkedIn, phone, and less conventional channels. Test, measure, and double down on what converts. Qualify and warm up prospects so our sales team receives opportunities that are ready to close. Keep our CRM clean and accurate. Report full-funnel metrics from first touch through closed client, and use them to improve results month over month. What We're Looking For Must-Haves At least 3 years in B2B lead generation, with a proven record of generating clients for a staffing, recruitment, outsourcing, or BPO firm itself (not for one of its clients). You can share real funnel numbers, including outreach volume, reply rates, meetings booked, show-up rates, and closed clients, as well as the KPIs you were held to. You can build targeted lead lists and find buying signals on your own. You're creative with outreach and don't depend on an expensive stack of paid tools. You have hands-on experience with at least one CRM (e.g., GoHighLevel, HubSpot, Pipedrive, Salesforce, Zoho) and keep detailed, up-to-date prospect and opportunity records. You write and speak English excellently, and you're comfortable owning targets independently in a fully remote setup. Nice-to-Haves Experience running qualification or discovery calls before handing prospects over to sales Familiarity with the Western SMB market (US, UK, EU, AU) and its offshore hiring needs Experience with cold calling or appointment-setting software Experience with corporate markets, such as accounting Uses AI tools (ChatGPT, Claude, Clay, etc.) to speed up research and personalization Experience with outreach beyond cold email and LinkedIn, such as partnerships, referrals, events, communities, or content-led prospecting Ideal Candidate Profile This role is ideal for someone who: Is driven by targets and motivated by seeing the pipeline grow. Takes ownership of results rather than waiting for leads to come to them. Spots opportunities and buying signals that others miss. Thrives in a fast-paced, entrepreneurial environment where you're building from scratch. Handles rejection with resilience and keeps outreach consistent day after day. Gets creative with outreach instead of relying on expensive tools or one-size-fits-all templates. Balances high activity with high-quality, well-qualified opportunities. Is data-driven, tracking every number in the funnel and using it to improve. Enjoys starting conversations with business owners and understands how great offshore talent helps companies grow. Why Join Bamboo Works? Join a growing international company with ambitious expansion plans. Work directly with businesses across multiple industries and countries. Build meaningful, long-term client relationships where your work has visible impact. Collaborate with a supportive, high-performing remote team. Enjoy a high degree of autonomy, trust, and ownership in your role. Benefit from a competitive base salary plus high incentives. Work directly with company founders Recruitment Process Initial Interview Interview with the Founders Offer & Onboarding

Location: Bogotá, Colombia About Bamboo Works Bamboo Works helps growing companies and ambitious entrepreneurs build global teams without handling recruitment themselves. We place vetted, English-fluent professionals, from service and support staff to accountants, engineers, and marketers, who work as part of our clients' onshore teams. Our services range from single specialist placements to fully managed offshore departments and recruitment-as-a-service. We've served 200+ clients so far and invest in our people through our own AI Academy. We were built remotely on purpose, and we care about the quality of each hire more than the number of hires. As we continue to grow, we're looking for an exceptional Lead Generation Specialist to fuel our growth by connecting us with the companies that need great offshore teams the most. If you're passionate about finding opportunities others miss, starting meaningful conversations, and helping businesses grow through great people, we'd love to hear from you. The Role As a Lead Generation Specialist , you'll own the top of our sales funnel, from identifying the right companies through booking qualified meetings for our sales team. You'll build a predictable pipeline from scratch, targeting companies that could realistically hire offshore staff, and find the buying signals that show when a business is ready to build a remote team. This is a highly autonomous role where you'll work closely with our sales team and internal leadership to test new channels, refine our ideal customer profile, and hand over opportunities that are warm, qualified, and ready to close. Your success will be measured not only by the number of qualified meetings you generate, but also by the quality of those opportunities, your creativity in finding new ways to reach prospects, and the long-term clients they turn into. Role Details Commitment: Part-Time/Full-Time Working Hours: Flexible with overlap across international clients Location: Fully Remote Engagement: Independent Contractor Start Date: ASAP Monthly Rate: Competitive rate based on experience, consisting of base pay + high incentives What You'll Do Build a steady flow of qualified meetings with companies looking to hire offshore staff. Define and refine the ideal customer profile. Spot buying signals (hiring activity, growth triggers, operational strain) that show when a company is ready to offshore. Run outreach across email, LinkedIn, phone, and less conventional channels. Test, measure, and double down on what converts. Qualify and warm up prospects so our sales team receives opportunities that are ready to close. Keep our CRM clean and accurate. Report full-funnel metrics from first touch through closed client, and use them to improve results month over month. What We're Looking For Must-Haves At least 3 years in B2B lead generation, with a proven record of generating clients for a staffing, recruitment, outsourcing, or BPO firm itself (not for one of its clients). You can share real funnel numbers, including outreach volume, reply rates, meetings booked, show-up rates, and closed clients, as well as the KPIs you were held to. You can build targeted lead lists and find buying signals on your own. You're creative with outreach and don't depend on an expensive stack of paid tools. You have hands-on experience with at least one CRM (e.g., GoHighLevel, HubSpot, Pipedrive, Salesforce, Zoho) and keep detailed, up-to-date prospect and opportunity records. You write and speak English excellently, and you're comfortable owning targets independently in a fully remote setup. Nice-to-Haves Experience running qualification or discovery calls before handing prospects over to sales Familiarity with the Western SMB market (US, UK, EU, AU) and its offshore hiring needs Experience with cold calling or appointment-setting software Experience with corporate markets, such as accounting Uses AI tools (ChatGPT, Claude, Clay, etc.) to speed up research and personalization Experience with outreach beyond cold email and LinkedIn, such as partnerships, referrals, events, communities, or content-led prospecting Ideal Candidate Profile This role is ideal for someone who: Is driven by targets and motivated by seeing the pipeline grow. Takes ownership of results rather than waiting for leads to come to them. Spots opportunities and buying signals that others miss. Thrives in a fast-paced, entrepreneurial environment where you're building from scratch. Handles rejection with resilience and keeps outreach consistent day after day. Gets creative with outreach instead of relying on expensive tools or one-size-fits-all templates. Balances high activity with high-quality, well-qualified opportunities. Is data-driven, tracking every number in the funnel and using it to improve. Enjoys starting conversations with business owners and understands how great offshore talent helps companies grow. Why Join Bamboo Works? Join a growing international company with ambitious expansion plans. Work directly with businesses across multiple industries and countries. Build meaningful, long-term client relationships where your work has visible impact. Collaborate with a supportive, high-performing remote team. Enjoy a high degree of autonomy, trust, and ownership in your role. Benefit from a competitive base salary plus high incentives. Work directly with company founders Recruitment Process Initial Interview Interview with the Founders Offer & Onboarding