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Location: Riyadh, Saudi Arabia Müller’s Solutions is looking for an experienced Customer Experience Specialist to analyze customer journeys, identify experience gaps, and drive improvements across digital and operational touchpoints Requirements Bachelor’s degree in Computer Science, Engineering, or a related field . 4+ years of professional experience in Customer Experience (CX) . Strong understanding of customer journey mapping and customer experience methodologies . Experience identifying customer segments, pain points, experience gaps, and improvement opportunities across multiple touchpoints. Ability to analyze the end-to-end customer journey , from initial product/service engagement through the customer lifecycle. Experience collaborating with cross-functional teams including Marketing, Sales, Product, Account Management, Customer Service, Billing, and Finance . Strong ability to collect, monitor, and analyze customer feedback and CX metrics . Experience translating customer insights into actionable recommendations and process improvements . Ability to identify operational issues affecting customer experience, including pre-sales, post-sales, billing, installation, and service processes . Experience working with technology teams to improve digital customer journeys , including websites and self-service applications. Strong analytical, communication, stakeholder-management, and problem-solving skills. Ability to work effectively in a cross-functional and fast-paced environment .

Location: Paris, France About Freedom Freedom Digital Bank France will form part of Freedom Holding Cor p., a diversified international financial services group publicly listed on the Nasdaq Capital Market under the ticker FRHC. The Group operates across Europe, the United States and Central Asia, with activities spanning banking, brokerage, investment services, insurance, payments and digital consumer services. About the role We are looking for an experienced Head of Compliance to establish and lead the compliance function of Freedom Digital Bank France. The final regulated designation and scope of the position, including a potential RCSI designation, will be determined by the entity’s licensing perimeter, products and regulated activities. The Head of Compliance will develop the local compliance framework, advise senior management and the Board, oversee financial-crime compliance and maintain effective relationships with the relevant French and European authorities. As a member of the founding executive team, the role will lead the compliance workstream for the regulatory authorisation process and ensure continuing adherence to the conditions, commitments and supervisory expectations associated with the bank’s licence. Key responsibilities: Establish and lead the compliance function of Freedom Digital Bank France. Develop and maintain the local compliance framework, compliance monitoring programme and governance arrangements. Lead the compliance workstream for the bank’s French regulatory authorisation. Ensure compliance with applicable ACPR, AMF, EBA and EU regulatory requirements , according to the bank’s final licensing and product scope. Oversee AML/CFT, KYC, sanctions, transaction monitoring and financial crime frameworks. Establish processes for suspicious activity reporting and engagement with TRACFIN . Ensure that digital onboarding, customer journeys, marketing communications and financial products meet applicable regulatory requirements. Advise senior management and the Board on compliance risks and regulatory obligations. Monitor regulatory developments and coordinate the implementation of required changes. Establish and maintain compliance policies, procedures and controls. Conduct compliance risk assessments and thematic reviews. Manage regulatory reporting, information requests, regulatory inspections and remediation programmes. Act as a key point of contact with French regulators and other relevant regulatory authorities. Review new products, partnerships, outsourcing arrangements and distribution models from a compliance perspective. Work closely with Risk, Legal, Product, Technology, Operations and Business teams. Promote a strong compliance culture and conduct culture across the bank. Requirements 10+ years of compliance experience within digital banking, banking, payments, investment services, brokerage or fintech. Previous experience as a Head of Compliance, Chief Compliance Officer, RCSI or in an equivalent senior regulated position. In-depth knowledge of French and EU banking and financial-services regulation. Strong working knowledge of applicable ACPR and AMF requirements, AML/CFT, KYC, sanctions, consumer protection, GDPR, PSD2 and MiFID II , according to the bank’s product scope. Demonstrated experience engaging with the ACPR, AMF, TRACFIN or other French and European regulatory authorities. Experience preparing or supporting regulatory authorisation applications, supervisory inspections and remediation programmes. Strong knowledge of French AML/CFT reporting, regulatory recordkeeping and financial crime controls. Experience advising on digital financial products, remote onboarding and technology-enabled customer journeys. Eligibility and professional standing to hold the applicable regulated compliance position in France, subject to the entity’s final governance and licensing structure. Excellent communication, judgement and stakeholder-management skills. Full professional fluency in French and English is mandatory, including the ability to engage with regulators and prepare regulatory documentation in French. Benefits Employment contract in accordance with French labor law; Relocation package for the employee and family members; 50% coverage of the annual health insurance cost for the employee and eligible family members; 25 days of annual leave, public holidays, and all statutory leave entitlements. On-site work in a modern, well-located office.

Location: Paris, France About Freedom Freedom Digital Bank France will form part of Freedom Holding Corp. , a diversified international financial services group publicly listed on the Nasdaq Capital Market under the ticker FRHC. The Group operates across Europe, the United States and Central Asia, with activities spanning banking, brokerage, investment services, insurance, payments and digital consumer services. About the role We are looking for an entrepreneurial and commercially driven Head of Business to establish and lead the commercial development of Freedom Digital Bank France . The role will be responsible for developing the French market strategy, building the bank’s customer base, creating strategic partnerships and identifying sustainable revenue opportunities. The Head of Business will work closely with Product, Marketing, Compliance, Risk, Operations and Technology to develop relevant and compliant digital banking propositions for the French market. As a member of the founding executive team, the role will contribute to the bank’s regulatory authorisation, establishment and launch in France. The successful candidate will ensure that the commercial strategy, customer-acquisition channels and product propositions meet applicable French and EU conduct and consumer-protection requirements. Key responsibilities: Develop and execute the commercial and market-entry strategy for Freedom Digital Bank France. Own business growth, revenue, customer acquisition and commercial KPIs. Develop the bank’s customer proposition and commercial positioning in the French market. Identify priority customer segments, market opportunities and revenue streams. Develop strategic partnerships, distribution arrangements and digital acquisition channels. Contribute to the design and launch of digital banking products and services. Work closely with Product, Marketing, Compliance, Risk, Operations and Technology. Ensure commercial initiatives are aligned with the bank’s risk appetite and regulatory obligations. Develop and maintain relationships with key financial-services, technology and distribution partners. Analyse market trends, customer needs and competitive positioning. Establish product-governance and commercial-performance processes in collaboration with relevant control functions. Ensure that customer communications, campaigns and distribution arrangements comply with applicable financial-promotion and consumer-protection requirements. Represent Freedom Digital Bank France at industry events and in meetings with strategic partners. Build and lead the local business-development organisation. Support the commercial, product and customer-acquisition sections of the regulatory authorisation application. Requirements 10+ years of commercial leadership, business development or general management experience within digital banking, banking, fintech, payments or another regulated financial-services business. Strong track record of customer acquisition, partnership development and revenue growth. Experience launching or scaling digital financial products in France. Established network within the French banking, fintech, payments or broader financial-services ecosystem. Strong understanding of French conduct-of-business, consumer-protection and financial-promotion requirements. Knowledge of regulatory requirements applicable to digital distribution, partnerships, remote customer acquisition and the launch of banking products in France. Familiarity with relevant ACPR and AMF expectations, GDPR, distance-selling requirements, product-governance rules and consumer-protection frameworks. Experience developing compliant customer propositions, marketing campaigns and distribution models with Compliance and Legal teams. Experience supporting a regulatory authorisation, market entry or launch of a regulated financial institution in France or another EU jurisdiction is strongly preferred. Strong commercial judgement, strategic thinking and execution skills. Excellent negotiation, communication and stakeholder-management capabilities. Full professional fluency in French and English is mandatory. Benefits Employment contract in accordance with French labor law; Relocation package for the employee and family members; 50% coverage of the annual health insurance cost for the employee and eligible family members; 25 days of annual leave, public holidays, and all statutory leave entitlements. On-site work in a modern, well-located office.

Location: Paris, France About Freedom Freedom Digital Bank France will form part of Freedom Holding Corp. , a diversified international financial services group publicly listed on the Nasdaq Capital Market under the ticker FRHC. The Group operates across Europe, the United States and Central Asia, with activities spanning banking, brokerage, investment services, insurance, payments and digital consumer services. About the role We are looking for an experienced Chief Technology Officer to define and lead the technology strategy of Freedom Digital Bank France. The CTO will be responsible for technology architecture, infrastructure, engineering, cybersecurity, data governance, IT operations and digital transformation. The role will work closely with the wider Freedom Holding Corp. technology organisation to develop a secure, resilient and scalable digital banking platform. As a member of the founding executive team, the CTO will contribute to the bank’s regulatory authorisation, establishment and launch in France. The successful candidate will ensure that the technology environment meets applicable French and EU regulatory, cybersecurity, data-protection and operational-resilience requirements. Key responsibilities: Define and execute the technology strategy for Freedom Digital Bank France. Design and maintain a secure, scalable and resilient technology architecture. Lead infrastructure, cloud, engineering, integration and IT operations initiatives. Ensure the availability, performance and security of digital banking platforms. Establish IT governance, technology controls and architecture standards. Oversee cybersecurity, information security and technology risk management programmes. Ensure compliance with financial-sector technology requirements and operational resilience requirements. Implement effective ICT incident detection, incident response, recovery and regulatory reporting processes. Develop business continuity and disaster recovery capabilities. Support the development and launch of digital banking products and customer journeys. Partner with Product, Operations, Risk, Compliance and Business teams. Oversee technology outsourcing and relationships with cloud providers, vendors and strategic partners. Manage technology budgets, resources and delivery priorities. Build and develop high-performing technology teams. Support the preparation of technology, cybersecurity and outsourcing documentation required for the regulatory authorisation process. Drive automation, innovation and continuous improvement across the bank. Requirements 10+ years of technology leadership experience, preferably within digital banking, banking, fintech, payments or another regulated financial institution. Previous experience as a CTO, CIO, VP Engineering, Technology Director or in an equivalent senior leadership position. Strong understanding of cloud infrastructure, cybersecurity, enterprise architecture, APIs, data platforms and digital banking systems. Experience developing or operating customer-facing digital financial products. Strong knowledge of technology and cybersecurity requirements applicable to financial institutions in France and the EU. Practical experience with DORA, GDPR, EBA ICT and security risk management guidelines , ICT incident reporting and financial-sector outsourcing requirements. Understanding of regulatory expectations covering cloud services, data governance, access controls, cybersecurity, technology resilience and third-party technology risk. Experience managing critical ICT providers and outsourced technology services. Experience supporting regulatory authorisation, technology audits or supervisory reviews in France or another EU jurisdiction is strongly preferred. Strong strategic, technical and people leadership capabilities. Full professional fluency in French and English is mandatory. Benefits Employment contract in accordance with French labor law; Relocation package for the employee and family members; 50% coverage of the annual health insurance cost for the employee and eligible family members; 25 days of annual leave, public holidays, and all statutory leave entitlements; On-site work in a modern, well-located office.

Location: Paris, France About Freedom Freedom Digital Bank France will form part of Freedom Holding Corp ., a diversified international financial services group publicly listed on the Nasdaq Capital Market under the ticker FRHC. The Group operates across Europe, the United States and Central Asia, with activities spanning banking, brokerage, investment services, insurance, payments and digital consumer services. About the role We are looking for a strategic and hands-on Chief Operating Officer to establish, lead and scale the operations of Freedom Digital Bank France. The COO will develop the bank’s operating model and ensure operational excellence across Operations, Customer Service, Risk, Technology, Product and Business. The role will focus on scalable processes, automation, service quality, operational resilience and a seamless digital customer experience. As a member of the founding executive team, the COO will contribute to the bank’s regulatory authorisation, establishment and launch in France. The successful candidate will ensure that the operating model meets applicable French and EU requirements and the expectations of the relevant supervisory authorities. Key responsibilities: Develop and execute the operational strategy for Freedom Digital Bank France. Design and implement the bank’s target operating model. Build scalable, efficient and customer-focused banking processes. Oversee day-to-day banking operations and customer-service delivery. Coordinate cross-functional teams and establish effective decision-making and escalation processes. Improve operational efficiency, service quality and digital customer experience. Establish operational KPIs, service levels and performance-reporting frameworks. Support the launch and scaling of digital banking products and services. Develop operational controls, procedures and governance arrangements. Establish compliant processes for customer onboarding, complaints handling, payments, customer servicing and operational incident management. Oversee business continuity, crisis management and operational resilience arrangements. Manage outsourcing arrangements and operational relationships with critical third-party providers. Work closely with Risk, Compliance, Product and Technology. Lead operational transformation, automation and continuous process improvement. Support the preparation of operational documentation required for the regulatory authorisation process. Requirements 10+ years of operations experience within digital banking, banking, fintech or another regulated financial institution. Previous experience as a COO, Head of Operations or in an equivalent senior leadership position. Proven experience establishing, transforming or scaling regulated operations. Strong understanding of French and EU operational requirements applicable to banks and digital financial institutions. Knowledge of applicable ACPR and EBA expectations , including requirements covering governance, outsourcing, complaints handling, customer protection and business continuity. Understanding of DORA , ICT incident management, operational resilience and third-party risk requirements. Experience implementing digital onboarding, customer servicing and operational automation. Experience managing outsourced services and critical third-party providers in a regulated environment. Experience supporting a banking authorisation, market entry, bank launch or major transformation in France or another EU jurisdiction is strongly preferred. Strong stakeholder management and people leadership skills. Excellent strategic, analytical and execution capabilities. Full professional fluency in French and English is mandatory. Benefits Employment contract in accordance with French labor law; Relocation package for the employee and family members; 50% coverage of the annual health insurance cost for the employee and eligible family members; 25 days of annual leave, public holidays, and all statutory leave entitlements; On-site work in a modern, well-located office.

Location: Al Jubail, Saudi Arabia Key Responsibilities Coordinate between onshore, offshore teams, clients, and subcontractors. Manage personnel mobilization, demobilization, crew changes, and offshore movements. Coordinate travel, accommodation, transportation, permits, and site access. Follow up on visas, medicals, training certificates, and required documentation. Maintain manpower and personnel movement records and reports. Liaise with HR, Logistics, Operations, HSE, clients, and relevant authorities. Resolve day-to-day personnel and logistical issues efficiently. Ensure compliance with client and company requirements. Requirements 5+ years of relevant liaison/coordination experience. Proven onshore and offshore Oil & Gas experience . Strong communication, coordination, and follow-up skills. Good knowledge of offshore mobilization and personnel logistics. Proficient in MS Office. Good command of English. BOSIET/H2S and relevant offshore certifications preferred. Mandatory Certificate - IADC certificate

Location: Jeddah, Saudi Arabia; Riyadh, Saudi Arabia; Tabuk, Saudi Arabia We are looking for a Business Officer to support the smooth day-to-day operation of Core Labs. The role will manage non-technical business, administrative, procurement, and financial activities while working closely with Core Lab Directors, staff, HR, Finance, Procurement, Legal, and other KAUST stakeholders. The ideal candidate should be highly organized, proactive, and capable of managing multiple priorities and stakeholders. Key Responsibilities Manage day-to-day business and administrative operations for assigned Core Labs. Coordinate travel, accommodation, transportation, gate passes, events, onboarding, and office requirements. Support recruitment activities, interview scheduling, hiring coordination, and new-employee onboarding. Raise shopping carts and coordinate procurement, vendor registration, logistics, and purchasing activities. Manage invoices, reimbursements, billing, and financial reports while ensuring data accuracy. Prepare quotations and support contracts, documentation, and coordination with Legal and other stakeholders. Act as the key contact for Core Lab Directors and staff regarding non-technical operational matters. Identify operational issues, recommend solutions, support process improvements, and ensure business continuity. Requirements Bachelor’s degree in Business Administration, Management, Finance, or a related field; Science or Engineering is preferred. Minimum 4 years of experience in business operations, administration, finance, or a similar role. Experience in procurement, finance, vendor coordination, invoices, or business support. Hands-on experience with SAP, Ariba, or similar financial/procurement systems. Strong proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint. Excellent organizational, analytical, problem-solving, and time-management skills. Strong English communication and stakeholder-management skills. Ability to work independently, manage confidential information, and handle multiple deadlines in a complex organization.

Location: United States The Opportunity We are a bootstrapped, profitable enterprise SaaS company at $30M ARR with a clear trajectory to $100M. We have built the only 100% natively-architected platform in our ecosystem for DevSecOps, Data Protection, and Security—serving Fortune 500 enterprises across regulated industries including financial services, healthcare, government, and hospitality. Our customer base includes household-name brands, and our five-product portfolio creates significant expansion and cross-sell opportunity. We are not looking for a CRO who will spend six months “assessing the landscape.” We need a proven operator who has personally scaled a SaaS business from $20–40M to $100M+ ARR, who understands that profitable growth is non-negotiable, and who can build and execute a revenue engine that compounds quarter over quarter. This is a company built by missionaries, not mercenaries—and we expect the same from our CRO. The Product Portfolio Our platform consists of five integrated product lines, all built 100% natively within the Salesforce ecosystem. This native architecture is a core competitive differentiator—no external servers, no third-party middleware, no security exposure points: DevOps — End-to-end release management, version control, CI/CD, and automated deployments for Salesforce environments. Designed for enterprise-scale complexity with full audit trails and compliance controls. Backup & Archive — Complete data protection with automated backup scheduling, granular recovery, and intelligent archival capabilities that help enterprises manage data lifecycle and reduce storage costs. Trust Center (Security & Compliance) — Proactive security scanning, vulnerability detection, and compliance monitoring that gives regulated enterprises real-time visibility into the health and security posture of their Salesforce environments. Data Seeding — Intelligent test data management that enables enterprises to create realistic, anonymized datasets for sandbox and development environments without exposing production data. DevOps for Veeva — Purpose-built release management for life sciences organizations running Veeva CRM on the Salesforce platform, addressing the unique regulatory and validation requirements of pharmaceutical and biotech companies. The company has also integrated AI-powered capabilities into the platform, enabling intelligent automation across the DevOps lifecycle. The multi-product portfolio creates a powerful land-and-expand motion: the average deal size is increasing, and the cross-sell opportunity across the five product lines is substantial and largely untapped. Requirements Core Responsibilities Revenue Strategy & Execution Own the full revenue number: new business, expansion, renewal, and retention across all segments (Enterprise, Mid-Market, and emerging PLG). Design and execute the go-to-market strategy to scale from $30M to $100M ARR within 3–4 years while maintaining profitability. Build and operationalize a quarterly planning cadence with bottoms-up forecasting, pipeline coverage models, and segment-level unit economics tracking. Establish minimum deal size thresholds and systematically prune low-value accounts that dilute team capacity and drag down margins. Drive cross-sell and upsell motions across the five-product portfolio, increasing average contract value and multi-product adoption rates. Pipeline & Demand Generation Build a scalable, multi-channel demand generation engine spanning outbound prospecting, content marketing, digital campaigns, events, partner referrals, and product-led growth. Own pipeline coverage ratios and ensure 3–4x pipeline-to-quota coverage at all times across segments. Implement rigorous pipeline inspection and deal management processes with weekly forecasting reviews, stage-gate criteria, and data-driven coaching. Personally engage in strategic pipeline development for enterprise accounts, including executive-to-executive relationship building. Product-Led Growth & Innovation Design and execute a PLG motion that creates a self-service entry point into the platform, converting free or low-cost users into enterprise contracts. Build the instrumentation, analytics, and product-sales handoff processes required to identify and convert PLG-qualified leads into sales-assisted opportunities. Develop innovative go-to-market strategies that differentiate the company from competitors relying on traditional sales motions, including community-led growth and ecosystem-based strategies. Enterprise Sales & Large Deal Execution Personally lead and close strategic enterprise deals with Fortune 500 accounts, particularly in regulated industries with complex procurement and compliance requirements. Penetrate large enterprise accounts through multi-threaded relationships, executive sponsorship, and value-based selling that ties platform outcomes to business-critical KPIs. Build and manage a structured enterprise deal process including discovery frameworks, mutual close plans, executive business reviews, and competitive displacement playbooks. Develop an account-based strategy for the top 50 target accounts with dedicated pursuit plans, relationship maps, and executive engagement cadences. Customer Retention & Expansion Drive gross revenue retention from current levels to 92%+ through proactive customer health monitoring, risk identification, and executive intervention processes. Own the net revenue retention number, targeting 110%+ through systematic expansion and cross-sell into the installed base. Establish executive-level relationships with top accounts, ensuring strategic alignment and long-term partnership positioning. Implement a structured customer lifecycle management process from onboarding through renewal, with clear ownership, milestones, and escalation paths. Global Team Leadership Lead and scale a global revenue organization encompassing Sales (Enterprise and Mid-Market), Marketing (Demand Gen, Product Marketing, Field Marketing), Business Development (SDR/BDR), Customer Success, and Revenue Operations. Build a performance-driven culture with clear accountability, transparent metrics, and a low-tolerance approach to underperformance—while maintaining a supportive, coaching-oriented environment for top performers. Recruit, develop, and retain A-level talent across all revenue functions, with a particular emphasis on hiring missionaries who demonstrate ownership mentality and independent judgment. Manage distributed teams across time zones with disciplined operating rhythms, clear communication protocols, and consistent performance management. Unit Economics & Profitable Growth Maintain and improve unit economics as the company scales: CAC payback under 18 months, LTV-to-CAC ratio above 3x, and gross margins consistent with best-in-class SaaS benchmarks. Make resource allocation decisions based on data, not instinct—investing in segments, channels, and motions that demonstrate efficient returns and pulling back from those that do not. Provide the CEO and board with clear, honest reporting on revenue performance, pipeline health, retention trends, and forward-looking indicators. Required Qualifications Proven track record scaling a B2B SaaS company from $20–40M to $100M+ ARR as CRO, VP of Sales, or equivalent revenue leadership role. Direct, personal experience closing six- and seven-figure enterprise deals with Fortune 500 or equivalent large enterprise customers. Experience leading a global, multi-functional revenue organization including Sales, Marketing, and Business Development with 50+ total team members. Demonstrated ability to build and operate a demand generation engine that produces predictable, inspectable pipeline across multiple channels. Deep understanding of modern SaaS unit economics including CAC, LTV, payback period, gross margin, GRR, and NRR—with evidence of running a profitable or capital-efficient operation. Experience implementing or scaling a product-led growth motion alongside traditional enterprise sales. Track record of improving gross revenue retention to 90%+ and net revenue retention to 110%+ at scale. Experience selling into regulated industries (financial services, healthcare, government, life sciences) with complex compliance and security requirements. Minimum 15 years of progressive revenue leadership experience, with at least 5 years in a CRO or equivalent role. Strongly Preferred Experience in the Salesforce ecosystem or adjacent enterprise platform ecosystems. Background in DevOps, DevSecOps, or developer tools with an understanding of how technical buyers evaluate and adopt platform solutions. Experience at a bootstrapped or capital-efficient company (not solely venture-backed hypergrowth environments where profitability was not a constraint). Familiarity with multi-product portfolio selling and the orchestration of cross-sell and land-and-expand motions. Experience building and leveraging executive communities or advisory boards as a strategic GTM channel. History of competitive displacement wins against well-funded or market-leading competitors. This role is not for everyone. It is for someone who has done this before—not someone who believes they can figure it out. It is for someone who runs toward problems, not away from them. Someone who holds themselves to a higher standard than anyone else could impose. Someone who understands that in a bootstrapped, profitable company, every decision carries real weight and every dollar matters. If you are that person, we want to hear from you. Benefits Competitive compensation,  incentive structure, and company equity Daily coaching, mentorship, and growth opportunity Remote-first team! Be part of a global, mission-driven team Learn from top leaders in Salesforce DevOps and SaaS sales Work on exciting challenges in a rapidly growing industry Unlimited Flex Time Off Plan + All Major holidays Compensation & Structure Compensation will be commensurate with experience and structured to reward performance: Competitive base salary reflecting the CRO-level scope and enterprise SaaS benchmarks. Significant performance-based variable compensation tied to bookings, retention, and profitability targets—not vanity metrics. Equity participation with meaningful upside tied to the $30M-to-$100M growth trajectory. Clear quarterly milestone structure with transparent measurement and payout criteria.

Location: Remote - US Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Vendor Operations & Governance Specialist. About the job We are seeking a results-driven Vendor Operations & Governance Specialist to oversee and optimize our global vendor partnerships. In this role, you will serve as the direct operational bridge and governance link between Twilio and our partner sites ensuring third-party contact centers consistently exceed Service Level Agreements (SLAs), quality standards, and operational benchmarks. Working alongside our Global Workforce Management (WFM) team, you will establish operational rigor, lead vendor performance reviews, and audit site operations. The ideal candidate is an analytical and influential leader capable of driving vendor accountability, mitigating operational risks, and translating vendor performance data into actionable strategic insights for senior leadership. Responsibilities In this role, you’ll: Day-to-Day Vendor Operations & Performance Own daily operational execution, Service Level Agreement (SLA) compliance, quality scores, and site performance across partner-managed queues. Drive partner sites to exceed core operational metrics, including, productivity, Customer Satisfaction KPIs: CSAT/CES, Quality Assurance, and Average Handle Time (AHT). Lead daily vendor huddles, intraday performance tracking, and weekly operational performance reviews (WBR). Institute monthly Root Cause & Action Plan (RCAP) processes to eliminate operational bottlenecks and customer friction points. Conduct bi-weekly cross-site calibration sessions with internal Quality and Training teams. Vendor Relationship & Operational Governance Serve as the primary operational point of contact for vendor leadership, establishing clear accountability routines. Operationalize Twilio’s  core values ("Wear the Customer’s Shoes") across partner sites through daily routines, coaching, and onboarding excellence. Audit site culture, agent sentiment, and leadership-to-agent ratios to keep site attrition below target thresholds. Partner closely with the WFM Manager to ensure headcount alignment, ramp execution, and interval coverage match operational needs. Talent Pool & Pipeline Optimization Evaluate and recommend optimal geographical talent pools and partner site profiles for operational scaling or re-allocation. Collaborate with vendor recruitment teams to refine candidate profiles, ensuring alignment with API-driven support and complex technical workloads. Partner with vendor sites to ensure comprehensive and consistent new-hire and multi-skill onboarding, including training readiness, execution and successful completion. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 5+ years in Vendor Site/Contact Center Operations: Direct experience managing vendor relationships and multi-channel support operations (min. 100+ FTE footprint). Operational Governance Focus: Strong background in delivering results, site audit routines, performance scorecards, calibration routines, continuous improvement frameworks and structured governance routines (QBRs/MBRs/scorecards). WFM & Cross-Functional Alignment: Fluency in workforce management concepts (occupancy, shrinkage, schedule adherence) to effectively collaborate with the internal WFM team. Domain & System Experience: Background in developer-first or SaaS platforms, API-driven support workloads, and experience with systems like Zendesk, Twilio Flex, Looker, or Tableau. Cross-Functional Process and Workflow Design: Demonstrated ability to build operational excellence, SOPs, drive and influence standardization without direct authority, and communicate complex operational data to executive leadership. Location This role will be remotely located in the United States. This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $116,960.00 - $146,200.00 This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application deadline information Applications for this role are intended to be accepted until October 5th, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Нужен специалист, который умеет хорошо, чисто и немного динамично монтировать Reels (уже с готовым материалом) и красиво оформлять карусели по техническому заданию. Важно уметь работать в программах, иметь потребность в этом и хотя бы небольшое, но качественное портфолио. Стиль по каждой публикации будет помогать заказчик. Коммуникация с заказчиками осуществляется заказчиком, помощник получает фиксированную оплату, зависящую от объема работы.

Location: Singapore Workplace: Hybrid ABOUT MISTRAL Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms. We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited. THE ROLE As a Customer Success Manager (CSM) at Mistral, you will be responsible for managing a portfolio of enterprise customers, ensuring they achieve their goals using Mistral’s solutions. You will serve as the primary point of contact for customers, driving adoption, satisfaction, and long-term success.  This role is ideal for those who excel in customer-facing environments, enjoy solving complex challenges, and are passionate about turning customer success into business impact. WHAT YOU WILL DO CUSTOMER SUCCESS OWNERSHIP - Manage a portfolio of enterprise customers, ensuring they maximize the value of Mistral’s AI solutions. - Build strong, trusted relationships with key stakeholders, understanding their business objectives and tailoring solutions to meet their needs. - Lead customer onboarding, adoption, and ongoing engagement to drive product usage and satisfaction. - Monitor customer health metrics, identify risks, and proactively address challenges to prevent churn. - Collaborate with Sales to identify upsell and cross-sell opportunities based on customer needs and usage patterns. - Partner with Product and Engineering teams to gather customer feedback and influence the product roadmap. - Develop and deliver customer training, enablement programs, and best practices to drive adoption. - Conduct regular business reviews (QBRs) to align on goals, challenges, and success metrics. STRATEGIC CUSTOMER GUIDANCE - Serve as a trusted advisor to customers, guiding them on how to leverage Mistral’s AI solutions to achieve their business outcomes. - Work closely with Support and Product teams to ensure seamless customer experiences, from deployment to production. - Create and execute customer success plans with clear KPIs, timelines, and measurable outcomes. - Advocate for customer needs internally, ensuring their voice is heard in product and strategic discussions. CROSS-FUNCTIONAL COLLABORATION - Share customer insights with Product, Sales, and Engineering teams to inform product improvements and strategic initiatives. - Clear obstacles for customers during deployment and adoption phases, accelerating time-to-value. - Support renewal processes, including contract negotiations, expansion discussions, and coordination with internal teams. WHAT WE'RE LOOKING FOR - 5+ years of experience in customer-facing roles, such as Customer Success, Account Management, or Solutions Consulting, ideally in a technical or SaaS environment. - Proven ability to manage enterprise customer relationships, with a focus on driving adoption, satisfaction, and retention. - Experience working with technical products, with the ability to engage confidently with Data, IT, and Engineering teams. - Strong communication and presentation skills, including the ability to tailor messaging for technical and executive audiences. - Business acumen: Ability to identify upsell and expansion opportunities while ensuring customer success. - Technical aptitude: Familiarity with AI/ML concepts is a plus; ability to understand and discuss technical requirements is essential. - Hands-on, customer-centric, collaborative, and organized, with a passion for solving complex challenges. WHAT WE OFFER We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks. For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link. PRIVACY POLICY Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.

Koast.ai is seeking a Head of Product to own the product end to end, starting as a 20 hours/week contract role with potential to grow into full-time. The product is an AI operating layer for teams managing Meta ads at volume, helping agencies and media buying teams launch ads faster, automate optimizations, and manage multiple accounts from one hub. The role involves discovery to identify real problems, writing clear specs for engineering, managing the product queue, using data to prioritize features, and overseeing delivery from specification to release. The candidate will make technical product decisions respecting the non-deterministic nature of AI-driven ad management. Responsibilities include running discovery sessions, surfacing technical risks, writing and grooming detailed tickets, partnering with engineering on feasibility and scope, owning success metrics, being the customer contact during onboarding, and communicating updates to CEO, customers, and engineers. Requirements: — 4+ years in product management on B2B SaaS with full lifecycle ownership — Hands-on familiarity with Meta Ads Manager and Marketing API; agency or performance marketing background preferred — Strong technical fluency including reading API responses and understanding data models and rate limits — Experience with attribution or analytics data (Hyros, Cometly, Triple Whale, Northbeam, or similar) is a plus — Experience writing specs for AI coding agents is a plus; willingness to learn required — Comfortable with Shortcut, PostHog, Intercom, Slack, and Notion or able to learn quickly — Availability 20 hours/week during US business hours with intent to go full-time Work style values mastery, pushing boundaries, embracing challenges, responsibility, dedication, and collaboration. The role offers early-stage impact as the first product seat, working on AI and ads at scale, growth potential with equity, and remote flexible work during US hours. To apply, candidates must record a Loom video covering specific points about their experience and email the link with their LinkedIn or resume to jobs@koast.ai with the subject "Scale with Koast". Applications without the video are not reviewed.

Задачи: — Нужно находить и исправлять опечатки в тексте, в Word (они подчёркнуты красной линией). Условия: — Без опыта; — Удаленная работа; — Оплата от 45 000 рублей; — Возможна ежедневная / еженедельная оплата; — 20-30 страниц.

Location: United Kingdom; Brazil; Ireland; Cyprus; Portugal; Canada; Poland Workplace: Remote BUILDING THE FUTURE OF OPEN FINANCE Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system. THE TEAM Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.   THE OPPORTUNITY - Build operating rhythms, reviews, and forums that keep the Pro org aligned and focused on priorities. - Lead and deliver cross-functional projects that don’t fit neatly into a single team but are critical to Pro’s success. - Support leadership in decision-making by framing issues, tracking KPIs, and surfacing gaps or risks early. - Maintain systems for reporting, business reviews, roadmap coordination, and cross-team initiatives. - Partner with leadership to scope and stand up new initiatives in Spot, Margin, Derivatives, or Infrastructure — from early concept through initial execution. - Contribute to high-impact materials (exec updates, all-hands, strategic memos) that provide clarity and visibility. - Act as the first line of intake for inbound requests, triage them effectively, and ensure accountability for follow-through. - Identify bottlenecks in how we operate and propose improvements that help the team scale more efficiently. - Use business intelligence and data to support PMs and leadership across Pro, cutting through competing priorities and surface the best opportunities. - Partner with Compliance and Legal teams to find ways to improve product experience.     WHAT YOU BRING - 5–7 years in BizOps, Product Ops, Strategy, Consulting, or similar high-leverage roles with measurable impact. - Strong project management skills — you can bring structure to ambiguity and drive initiatives from 0 → 1. - Comfortable with data: you can interpret dashboards, KPIs, and financial/operational metrics to drive insight. - Excellent communicator who can adapt across audiences — from execs to cross-functional ICs. - Highly organized, detail-driven, and biased toward follow-through and execution. - Self-starter who doesn’t wait for instructions — you create the roadmap when one doesn’t exist. - Experience collaborating across product, engineering, compliance, legal, finance, and marketing. - Belief in Kraken’s mission to accelerate financial freedom and inclusion through crypto.         Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. OUR COMMITMENT Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto. We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision. As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. Stay connected Follow us on Twitter https://twitter.com/krakenfx Learn on the Kraken Blog https://blog.kraken.com/#:~:text=Enter%20your%20email%20address Connect on LinkedIn https://www.linkedin.com/company/kraken-exchange/ Candidate Privacy Notice https://www.kraken.com/legal/candidate-privacy-notice

Location: United States Workplace: Remote BUILDING THE FUTURE OF OPEN FINANCE Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system. THE TEAM Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.     THE OPPORTUNITY - Build operating rhythms, reviews, and forums that keep the Pro org aligned and focused on priorities. - Lead and deliver cross-functional projects that don’t fit neatly into a single team but are critical to Pro’s success. - Support leadership in decision-making by framing issues, tracking KPIs, and surfacing gaps or risks early. - Maintain systems for reporting, business reviews, roadmap coordination, and cross-team initiatives. - Partner with leadership to scope and stand up new initiatives in Spot, Margin, Derivatives, or Infrastructure — from early concept through initial execution. - Contribute to high-impact materials (exec updates, all-hands, strategic memos) that provide clarity and visibility. - Act as the first line of intake for inbound requests, triage them effectively, and ensure accountability for follow-through. - Identify bottlenecks in how we operate and propose improvements that help the team scale more efficiently. - Use business intelligence and data to support PMs and leadership across Pro, cutting through competing priorities and surface the best opportunities. - Partner with Compliance and Legal teams to find ways to improve product experience.     WHAT YOU BRING - 5–7 years in BizOps, Product Ops, Strategy, Consulting, or similar high-leverage roles with measurable impact. - Strong project management skills — you can bring structure to ambiguity and drive initiatives from 0 → 1. - Comfortable with data: you can interpret dashboards, KPIs, and financial/operational metrics to drive insight. - Excellent communicator who can adapt across audiences — from execs to cross-functional ICs. - Highly organized, detail-driven, and biased toward follow-through and execution. - Self-starter who doesn’t wait for instructions — you create the roadmap when one doesn’t exist. - Experience collaborating across product, engineering, compliance, legal, finance, and marketing. - Belief in Kraken’s mission to accelerate financial freedom and inclusion through crypto. Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. OUR COMMITMENT Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto. We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision. As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. Stay connected Follow us on Twitter https://twitter.com/krakenfx Learn on the Kraken Blog https://blog.kraken.com/#:~:text=Enter%20your%20email%20address Connect on LinkedIn https://www.linkedin.com/company/kraken-exchange/ Candidate Privacy Notice https://www.kraken.com/legal/candidate-privacy-notice