Location: New York City
DRW
is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk.
Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets.
We operate with respect, curiosity and open minds. The people who thrive here share our belief that it’s not just what we do that matters–it's how we do it.
DRW
is a place of high expectations, integrity, innovation and a willingness to challenge consensus.
Our Global Trade Support team provides mission critical support for many of our proprietary and third-party trading systems as well as our proprietary middle and back-office systems. They support a wide variety of trading teams globally who are participating in markets such as equities, fixed income and cryptoassets. They perform technical support and engineering functions that include application support in testing and production environments, software deployment and configuration, and system monitoring.
What you’ll do in this role:
Work as part of a team to establish best-in-class production support, efficient software deployment, configuration processes, and proactive monitoring, with a goal of anticipating and avoiding issues before they occur, minimizing downtime and quick recovery from any incidents.
Ensure maximum trading system availability to avoid missing any key trading opportunities
Provide support for various trading groups’ production systems across a variety of asset classes and geographic locations deployed across a multi-platform production environment (primarily Linux with a little Windows)
Develop proprietary process automation and monitoring tools and leverage third-party technologies as appropriate
Troubleshoot trading system production incidents resulting from internal (proprietary software / systems) or external factors (markets, data feeds, telecommunication lines)
Automate software configuration and rollout procedures to reduce manual configuration errors and strive for flawless change management
Support core market connectivity and correspond with exchanges regarding trade order activity, connectivity, and other related technical support issues
Collaborate with traders, DBAs, development, back office, QA, infrastructure, technical support, business development and various management teams around the globe.
Help end users and developers understand core trading and back-office systems to ensure efficient and correct use of available tools.
Build documentation for common procedures, troubleshooting scenarios and system architecture.
Coordinate efforts with other global support teams to ensure continuity and consistency of support in a 24x7 environment
What’s needed in this role:
Superior troubleshooting skills and the ability to navigate issues efficiently that do not have a pre-defined runbook process
Prior experience supporting high performance applications, process monitoring, and troubleshooting
Prior experience supporting equities/equity options trading
Prior experience working with FIX protocol and alternative exchange protocols
Script development experience a plus
SQL experience including queries/updates/table creation/basic database maintenance
Linux & Windows platform support experience in a large-scale production environment
Experience supporting electronic trading systems; prior experience at proprietary trading firm preferred
Demonstrated knowledge of network communications, including use of multicast networking
Must have some flexibility in work schedule to help ensure team coverage; rotating on-call coverage required
B.S. in Computer Science or equivalent degree
Self-motivation and intellectual curiosity; desire to continually grow and always seek improvements in production support function
High level of ownership and accountability, reliability, and strong follow through
Ability to handle pressure and time constraints with composure; ability to multitask and context switch efficiently
Strong organizational skills, including ability to effectively plan and prioritize
Must have strong communication skills and demonstrate the ability to have clear and concise conversations, both written and verbal, with a variety of personalities
Must be able to quickly apply prior context to troubleshooting and communication efforts
The annual base salary range for this position is $175,000 to $225,000 depending on the candidate’s experience, qualifications, and relevant skill set. The position is also eligible for an annual discretionary bonus. In addition, DRW offers a comprehensive suite of employee benefits including group medical, pharmacy, dental and vision insurance, 401k (with discretionary employer match), short and long-term disability, life and AD&D insurance, health savings accounts, and flexible spending accounts.
For more information about DRW's processing activities and our use of job applicants' data, please view our Privacy Notice at
https://drw.com/privacy-notice
.
California residents, please review the California Privacy Notice for information about certain legal rights at
https://drw.com/california-privacy-notice
.
#LI-BL1
Location: Brussels; London; London OR Brussels
Workplace: OnSite
DeFi Quant Research Intern - Digital Assets Market Making
Since 2017, Keyrock has been a change-maker in digital assets. We're a global, remote-first team of 200+ people across 40+ nationalities, with hubs in Brussels, London, Paris and New York.
We provide liquidity across 80+ centralized and decentralized exchanges - a position cemented by our Series C, led by SC Ventures. Today we run a full spectrum of capital markets businesses across centralized and on-chain venues: market making, high-frequency trading, options, OTC, DeFi trading desks, advisory, and asset management.
We're building toward the agentic investment banking capabilities for the era of digital finance. A proprietary agentic layer runs the mechanics of the market, so our people can focus on the work code cannot do: the deal, the relationship, and the judgement.
We're not just envisioning the future of finance - we're building it.
ABOUT THE INTERNSHIP PROGRAM
Our internship programme gives early-career talent the opportunity to build practical skills, contribute to meaningful projects and learn alongside experienced colleagues in digital finance.
Typically lasting six months and based in our Brussels office (London possible), each internship includes hands-on experience, clear learning goals and dedicated guidance and regular feedback. We look for curiosity, relevant foundational skills, deep, active interest and passion for digital assets and the potential to grow exponentially with us - you don’t need to arrive with all the answers. Where performance, business needs and available opportunities align, an internship may lead to a permanent role, though this is not guaranteed.
We are looking for 3-4 high-caliber Quantitative Analyst Interns to sit within our Strategic Market Making (CeFi and DeFi), Credit and Corporate Development desks/teams (see other openings on our career page for details).
Application deadline: 30 November 2026
Start date: 1 March 2027
Selection process:
- Interview with Talent Acquisition representative
- Interview with Hiring Manager
- Recruitment Challenge
The role
About Strategic Market Making Desk
Our Strategic Proprietary Market Making team researches and deploys systematic trading strategies across digital asset markets. Within the DeFi track, we focus on how blockchain mechanics, protocol design and on-chain market structure shape liquidity, execution and risk.
As a DeFi Quant Research Intern, you will work alongside quantitative researchers, traders and engineers to study on-chain markets and support the development of data-driven trading strategies. You will analyse blockchain and market data, test hypotheses through backtesting and simulation, build research tooling, and investigate how real-world execution—including gas, transaction ordering, liquidity fragmentation and MEV—affects strategy performance.
This is a technical and applied internship. We are looking for someone who combines strong quantitative reasoning and coding skills with genuine hands-on DeFi experience. You should be curious about how protocols work beneath the interface and able to connect blockchain mechanics to market behaviour and trading outcomes.
Key Responsibilities - DeFi Quant Research Intern
- Research on-chain market structure by analysing liquidity, price formation, participant behaviour and execution across decentralized markets.
- Study how protocol mechanics, transaction ordering, gas, slippage, latency and MEV affect execution quality and strategy performance.
- Formulate trading hypotheses and evaluate them using blockchain data, market data, backtests and simulations.
- Build reusable Python tools and data pipelines for research, monitoring and performance analysis.
- Analyse relationships between centralized and decentralized markets and identify their implications for pricing, hedging and risk.
- Support live strategies through monitoring, post-trade analysis and investigation of unexpected performance.
- Present findings clearly, including assumptions, limitations, risks and recommended next steps.
WHO YOU ARE/KEY REQUIREMENTS - DEFI QUANT RESEARCH INTERN
- Quantitative and coding foundations: You are pursuing or recently completed a degree in mathematics, computer science, engineering, physics, quantitative finance or a related field. You are proficient in Python for data analysis and comfortable with SQL, Git and command-line workflows.
- Practical blockchain understanding: You understand transactions, state changes, gas, blocks, consensus and finality at a working level, and can reason about how smart-contract interactions execute on-chain.
- DeFi market knowledge: You understand AMMs, concentrated liquidity, swaps, liquidity provision, oracles and liquidations, and how decentralized execution differs from a centralized order book.
- MEV awareness: You understand how transaction ordering and block construction can create arbitrage, liquidation, backrunning and sandwiching opportunities or risks, and how these dynamics affect execution.
- Hands-on curiosity: You have used DeFi beyond coursework or social media. Ideally, you have built or analysed something yourself—such as an on-chain dataset, trading or monitoring script, AMM simulation, protocol integration or research project.
- Trading judgement: You naturally question whether an apparent edge survives fees, gas, latency, slippage, adverse selection and changing market conditions.
- Ownership and communication: You can structure an ambiguous problem, test assumptions and communicate findings and limitations clearly in English.
NICE TO HAVE
- Experience querying blockchain data through RPCs, indexers, subgraphs or analytics platforms.
- Ability to read Solidity, contract interfaces and event logs.
- Exposure to Rust or another systems programming language.
- Familiarity with non-EVM ecosystems or Layer 2 execution models.
- A technical project demonstrating sustained interest in DeFi or on-chain markets.
Our offer
- A 6 month paid internship at world-renowned digital assets company with accommodation provided for entirety or part of it
- The opportunity to learn about digital assets and blockchain from a 30,000 ft view of the entire ecosystem
- Working from one of Brussels newest, nicest and most advanced office spaces
- A global, collaborative and tech-driven environment.
- Autonomy & Impact - our flat structure means you can contribute your ideas from day one and help shape the foundation that will power Keyrock’s future business.
- Culture of Excellence - we value nimbleness, drive for success, owner mentality and collaboration.
- Opportunity to leave your mark and start your career in one of the most reputable companies in the digital assets world
- We are envisioning for the internship to be based pre-dominantly in Brussels. It is possible for a selected candidate to be based in London, UK, provided at least 1-2 months onboarding period would be spent in Brussels together with the rest of the interns cohort.
Our recruitment philosophy
We value self-awareness and powerful communication skills in our recruitment process. We seek fiercely passionate people who understand themselves and their career goals. We're after those with the right skills and a conscious choice to join our field. The perfect fit? A crypto enthusiast who’s driven, collaborative, acts with ownership and delivers solid, scalable outcomes.
As an employer we are committed to building a positive and collaborative work environment. We welcome employees of all backgrounds, and hire, reward and promote entirely based on merit and performance.
Due to the nature of our business and external requirements, we perform background checks on all potential employees, passing which is a prerequisite to join Keyrock.
https://keyrock.com/careers/
Location: Brussels; London; London OR Brussels
Workplace: OnSite
Quantitative Analyst Intern - Digital Assets Market Making (HFT) - Brussels
Since 2017, Keyrock has been a change-maker in digital assets. We're a global, remote-first team of 200+ people across 40+ nationalities, with hubs in Brussels, London and Paris and New York.
We provide liquidity across 80+ centralized and decentralized exchanges - a position cemented by our Series C, led by SC Ventures. Today we run a full spectrum of capital markets businesses across centralized and on-chain venues: market making, high-frequency trading, options, OTC, DeFi trading desks, advisory, and asset management.
We're building toward the agentic investment banking capabilities for the era of digital finance. A proprietary agentic layer runs the mechanics of the market, so our people can focus on the work code cannot do: the deal, the relationship, and the judgement.
We're not just envisioning the future of finance - we're building it.
ABOUT THE INTERNSHIP PROGRAM
Our internship programme gives early-career talent the opportunity to build practical skills, contribute to meaningful projects and learn alongside experienced colleagues in digital finance.
Typically lasting six months and based in our Brussels office (London possible), each internship includes hands-on experience, clear learning goals and dedicated guidance and regular feedback. We look for curiosity, relevant foundational skills, deep, active interest and passion for digital assets and the potential to grow exponentially with us - you don’t need to arrive with all the answers. Where performance, business needs and available opportunities align, an internship may lead to a permanent role, though this is not guaranteed.
We are looking for 3-4 high-caliber Quantitative Analyst Interns to sit within our Strategic Market Making (CeFi and DeFi), Credit and Corporate Development desks/teams (see other openings on our career page for details).
Application deadline: 30 November 2026
Start date: 1 March 2027
Selection process:
- Interview with Talent Acquisition representative
- Interview with Hiring Manager
- Recruitment Challenge
The role
About Strategic Market Making Desk
Our Strategic Proprietary Market Making team researches and deploys systematic trading strategies across centralized digital asset venues. We study how order-book dynamics, fragmented liquidity, exchange design and participant behaviour shape pricing, execution and risk.
As a Quantitative Analyst Intern within the HFT track, you will work alongside quantitative researchers, traders and engineers to analyse market and trading data, test hypotheses through backtesting and simulation, and build tools that improve strategy performance and risk visibility. You will investigate how fair value, liquidity, latency, queue position, fees and adverse selection affect real-world execution across venues.
This is a technical and applied internship. We are looking for someone who combines strong quantitative reasoning and coding skills with a detailed understanding of electronic markets. You should be curious about how exchanges work beneath the interface and able to connect market microstructure to trading outcomes.
Key Responsibilities - Quantitative Analyst (HFT)
- Analyse multi-venue top-of-book and depth data, trades, orders, fills and cancels to study liquidity, price discovery and execution quality.
- Build and validate latency-aware, event-driven backtests with explicit assumptions around maker/taker execution, queue position, fill probability, fees and cancellations.
- Measure spread capture, forward markouts, fees and adverse selection, and investigate how execution quality changes across venues, instruments and market regimes.
- Build reusable Python tools and data pipelines using modern columnar analysis and SQL for strategy research, performance attribution and monitoring.
- Study cross-venue price discovery, lead–lag relationships, fair-value construction and spot–perpetual basis while accounting for data staleness, instrument design and settlement-currency differences.
- Support live strategies through PnL, inventory and exposure analysis, post-trade review and investigation of unexpected performance.
- Evaluate liquidity-program economics by balancing execution quality, market share, fees and incentives, and work with traders and engineers to translate research into robust production improvements.
- Present findings clearly, including assumptions, limitations, risks and recommended next steps.
WHO YOU ARE/KEY REQUIREMENTS - QUANTITATIVE ANALYST (HFT)
- Quantitative and coding foundations: You are pursuing or recently completed a degree in mathematics, computer science, engineering, physics, quantitative finance or a related field. You are proficient in Python for data analysis, ideally including Polars or similar columnar tools, and comfortable with SQL, Git and command-line workflows. Experience with ClickHouse or another analytical database is valuable.
- Electronic market structure: You understand limit order books, order types, maker/taker mechanics, matching and priority rules, spreads, market depth and how trades move prices.
- Execution awareness: You can reason about the order lifecycle from signal to acknowledgement and fill, including exchange APIs, latency, queue position, partial fills, cancellations, fees, slippage and adverse selection.
- Digital asset markets: You understand key differences between spot and perpetual futures, including basis, funding, leverage, liquidation risk, settlement currencies and residual exposure.
- Quantitative reasoning: You are comfortable with probability, statistics, time-series analysis and evaluating noisy results without overstating significance.
- Hands-on curiosity: Ideally, you have built or analysed something yourself—such as an order-book study, trading bot, exchange connector, backtest, execution simulator or market-data pipeline.
- Trading judgement: You naturally question whether an apparent edge survives latency, fees, market impact, changing liquidity and real execution constraints.
- Ownership and communication: You can structure an ambiguous problem, test assumptions and communicate findings and limitations clearly in English.
Nice to Have
- Experience working with exchange WebSocket/REST APIs and asynchronous market-data pipelines
- Exposure to Rust or another systems programming language
- Experience with tick/order-book data, event-driven simulation or execution modelling
- A technical project demonstrating sustained interest in systematic trading or market microstructure
Our offer
- A 6 month paid internship at world-renowned digital assets company with accommodation provided for entirety or part of it
- The opportunity to learn about digital assets and blockchain from a 30,000 ft view of the entire ecosystem
- Working from one of Brussels newest, nicest and most advanced office spaces
- A global, collaborative and tech-driven environment.
- Autonomy & Impact - our flat structure means you can contribute your ideas from day one and help shape the foundation that will power Keyrock’s future business.
- Culture of Excellence - we value nimbleness, drive for success, owner mentality and collaboration.
- Opportunity to leave your mark and start your career in one of the most reputable companies in the digital assets world
- We are envisioning for the internship to be based pre-dominantly in Brussels. It is possible for a selected candidate to be based in London, UK, provided at least 1-2 months onboarding period would be spent in Brussels together with the rest of the interns cohort.
Our recruitment philosophy
We value self-awareness and powerful communication skills in our recruitment process. We seek fiercely passionate people who understand themselves and their career goals. We're after those with the right skills and a conscious choice to join our field. The perfect fit? A crypto enthusiast who’s driven, collaborative, acts with ownership and delivers solid, scalable outcomes.
As an employer we are committed to building a positive and collaborative work environment. We welcome employees of all backgrounds, and hire, reward and promote entirely based on merit and performance.
Due to the nature of our business and external requirements, we perform background checks on all potential employees, passing which is a prerequisite to join Keyrock.
https://keyrock.com/careers/
Location: Remote - North America - Europe
Who We Are:
Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure
for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more.
Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 10 million brokerage accounts.
Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.
Alpaca is proudly backed by $400 million in funding from top-tier global investors including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Opera Tech Ventures, SBI Group, Derayah Financial, Unbound, Peak XV, Elefund, and Y Combinator.
Our Team Members:
We're a dynamic team of 400+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!
We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.
Your Role:
As a Senior Product Engineer on the Acquisition team, you will build the tools and services that help developers launch applications on Alpaca. That covers everything from how accounts and identity are set up to the APIs and SDKs partners integrate with. You will work mostly in Go services, with some TypeScript and React.
You will help shape the plan as well as deliver it, and you will own the onboarding experience while dedicated teams support with domain expertise. Exciting challenges wait in central parts of the onboarding process, such as identity, accounts and payments. You will work closely with respective teams to design APIs, challenge existing assumptions, and ship together.
Things You Get To Do:
Design and build APIs, SDKs, and Go services that let partners build experiences on Alpaca
Own partner journeys from first sign-up through a working integration
Contribute across teams' codebases on identity, accounts, payments, and onboarding, and collaborate with those teams on API design
Turn ambiguous business goals into actionable plans, and help shape the roadmap for a new area
Use data and partner feedback to understand where developers get stuck and what to build next
Who You Are (Must-Haves):
5+ years building production backend services and APIs in Go or another modern backend language
Experience designing REST APIs, and strong SQL and relational database skills, preferably PostgreSQL
Able to ship frontend work in TypeScript and React when needed
Experience owning a customer or developer journey end to end, such as onboarding, sign-up, activation, or an integration, and able to speak to the business outcome, not just the code
A track record of contributing to codebases owned by other teams and driving cross-team work to completion
Experience with OAuth, OIDC, or similar authorization systems
Who You Might Be (Nice-to-Haves):
Experience building products for external developers, such as public APIs, SDKs, or developer documentation
Experience with developer platforms, partner portals, or marketplaces
Experience with multi-tenant account or identity models
Experience in fintech, payments, identity verification (KYC), or other regulated industries
Experience on a growth team or at an early-stage company, shipping whatever it takes to move an outcome
How We Take Care of You:
Competitive Salary & Stock Options
Health Benefits
New Hire Home-Office Setup: One-time USD $500
Monthly Stipend: USD $150 per month via a Brex Card
Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
Recruitment Privacy Policy
Location: Argentina
FP Markets Group of Companies
is a well-established multi-regulated broker, found in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time
Business Development Manager
in Argentina.
We are seeking an experienced and results-driven Business Development Manager to drive the growth of our company in the region of Argentina. The ideal candidate will have a strong background in financial markets, a proven track record of acquiring and managing clients or partners (such as IBs and affiliates), and a deep understanding of the retail and/or institutional trading landscape.
Responsibilities:
Identify, develop, and onboard new Introducing Brokers (IBs), affiliates, and partners particularly in Argentina
Drive client acquisition and revenue growth through direct outreach, referrals, events, and partnerships
Develop and execute business development strategies in line with company goals
Build and maintain strong relationships with new and existing clients, partners, and affiliates
Monitor competitor activities, market trends, and regulatory changes in the FX/CFD industry
Collaborate with marketing and compliance teams to ensure campaigns and partnerships are aligned and compliant
Prepare regular reports, forecasts, and pipeline updates for the Regional Director
Represent the company at industry events, expos, and webinars
Candidate Profile:
2+ years of experience in a business development/sales role within the Forex / CFDs or financial trading industry is a must
Strong network of IBs, affiliates, or HNW retail/institutional clients
Solid understanding of MT4/MT5,cTrader and TradingView platforms, and the structure of brokerage services
Native Spanish and fluent in English
Excellent communication, negotiation, and interpersonal skills
Self-motivated, goal-oriented, and comfortable working independently or in a remote environment
Understanding of compliance and regulatory requirements
Will be considered a plus:
Experience expanding into emerging markets (e.g., LATAM)
Familiarity with affiliate platforms or CRM tools (e.g., Salesforce, Cellxpert, Zendesk)
Bachelor's degree in Business, Finance, Economics, or related field
Our offer:
Welcoming, young and multicultural team with approachable leadership
Ability to contribute to dynamic business at a growth phase
High level of autonomy, support of ideas and putting your expertise into the best practices for the company
Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
Competitive remuneration, regular salary reviews and performance-based incentive schemes
Vibrant company life: from team activities to global celebrations
Fully remote work
Journey to FP Markets:
Interview with HR (30 - 45 min) to assess match to our culture
Interview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectations
Join our team and be a part of a professional, rapidly-growing company operating in a multicultural environment!
Please kindly send your CV in English and specify your salary expectations in USD
Location: Europe - Remote
About Us
Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance.
Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution.
Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services.
About Us
Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions.
Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services and Web3.
Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at global scale.
Bybit EU is headquartered in Vienna and is building the next generation of regulated digital asset services for customers across the European Economic Area.
About the Role
Bybit EU is looking for a
Customer Excellence Lead
to direct our European customer experience strategy, CRM-driven communication, and support operations across our regulated digital asset and financial services businesses.
This senior leadership role covers
customer support, service delivery, complaint management, customer experience, operational performance and service optimisation
, with a strong focus on customer satisfaction, scalability, efficiency and regulatory compliance.
Reporting directly to the
Chief
Business
Operati
ons
Officer EU
, you will work closely with Product, Technology, Compliance, Operations and global Customer Service teams to deliver seamless customer experiences and build a high-performing European customer service function.
Key Responsibilities
Customer Service Strategy & Operations
Define and execute the European customer service strategy aligned with business objectives and customer expectations.
Oversee customer support operations across European markets, channels and customer segments.
Establish service standards, operating procedures, KPIs and performance management frameworks.
Drive operational efficiency, scalability and continuous improvement across customer service functions.
CRM, Incident & Platform Communications
Own the operational CRM and notification strategy for European users across email, in-app messaging, push notifications, and system banners.
Serve as the accountable owner for critical user alerts, managing end-to-end incident communications during platform changes, planned maintenance, service interruptions, and downtime.
Partner with Product, Operations, and Marketing to draft and distribute clear, timely product updates, compliance notices, and general news.
Maintain standardized templates and rapid-response incident runbooks to keep users transparently informed during critical events.
Customer Experience & Service Quality
Deliver high-quality customer support across retail, active trader, VIP and institutional customer segments.
Own customer satisfaction, service quality, response times and first-contact resolution performance.
Identify customer pain points and drive improvements across the end-to-end customer journey.
Develop consistent and effective customer communication and service standards across European markets.
Complaint Management & Escalations
Oversee customer complaint handling, escalations and dispute resolution in accordance with applicable regulatory requirements.
Ensure effective processes for managing complex, sensitive and high-priority customer cases.
Partner with Compliance, Legal and Risk teams to address customer protection and regulatory concerns.
Analyse complaint trends and implement corrective actions to address recurring issues.
Service Channels & Customer Support
Manage customer service delivery across live chat, email, telephone and other relevant support channels.
Develop effective support models for onboarding, KYC, deposits, withdrawals, trading and account-related enquiries.
Ensure appropriate service coverage, workforce planning and multilingual support capabilities across European markets.
Oversee service delivery performance of internal teams and outsourced customer support providers.
Technology, Automation & Performance
Drive the adoption of customer service technologies, AI, automation and self-service solutions.
Own customer service analytics, reporting and performance dashboards.
Use customer insights, data and feedback to improve service quality, productivity and customer retention.
Partner with Product and Technology teams to improve support platforms, workflows and customer journeys.
Leadership & Compliance
Build and lead a high-performing European customer service function.
Set clear objectives, KPIs and accountability across internal teams and external service providers.
Ensure customer service operations meet applicable European regulatory requirements, including customer protection, complaint handling and data privacy.
Work closely with global and local stakeholders to align service standards while addressing European regulatory and customer needs.
What We're Looking For
10+ years of relevant experience
in customer service, customer operations or customer experience, including significant leadership experience in crypto, fintech, banking, brokerage or financial services.
Proven experience leading large-scale, multi-market customer service operations and high-performing international teams.
Strong understanding of crypto trading, digital assets, payments and financial services customer journeys.
Demonstrated experience managing customer support operations, complaint handling, escalations and service quality.
Strong experience with customer service platforms, CRM systems, AI, automation and omnichannel support solutions.
Commercial and analytical mindset with experience managing CSAT, NPS, SLAs, response times, resolution rates and operational efficiency metrics.
Experience managing outsourced service providers, workforce planning and multilingual customer support operations.
Strong understanding of European markets, customer protection requirements and regulated financial services environments.
Proven ability to drive operational transformation, customer experience improvements and scalable service delivery.
Excellent communication, leadership and stakeholder management skills.
Fluent English; additional European languages are an advantage; Chinese nice to have.
Bachelor's or Master's degree in
Business Administration, Management,
Finance
, Communications or a related field
; equivalent relevant professional experience will also be considered.
Why Join Us
At Bybit, we are committed to fostering a supportive and enriching work environment.
Our benefits include:
- Study Growth Fund: We support your professional development and continuous learning.
- Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
- Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
- Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
- Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.
Location: Remote-US
Workplace: Remote
Phantom https://phantom.com is on a mission to connect the world to the freedom of open markets. Tens of millions of people all over the world use Phantom to access global markets that never close, including perpetuals, prediction markets, tokenized assets, stablecoins and memes. Phantom users are able to discover the markets that matter and the cultural moments that shape them, building conviction through real-time data and the verified performance of top traders. With self-custody and access to open networks at its core, Phantom lets them control their financial moves in the same app they use to safely store or spend money worldwide.
Phantom has reached #1 in Google Play's finance category and consistently ranks in the top 50 apps across all categories. Check out our Forbes Fintech 50 https://www.forbes.com/sites/ninabambysheva/2026/02/23/inside-phantoms-battle-plan-to-win-the-crypto-fueled-superapp-war/ and CNBC and Statista's World's Top Fintech Companies 2026 https://www.cnbc.com/worlds-top-fintech-companies-2026/!
We are around 180 people, fully remote, backed by a $150M Series C investment from a16z, Sequoia Capital and Paradigm.
ABOUT THE ROLE
At Phantom, we're looking for an AI Engineer to help shape how AI is adopted and scaled across the company. You'll play a key role in building the internal AI tools, integrations, and automation that enable teams to work smarter, move faster, and operate more efficiently.
This is a hands on engineering role focused on turning emerging AI capabilities into practical, reliable solutions that drive meaningful business impact. You'll partner closely with teams across the organization to identify opportunities, build AI powered workflows, and establish the technical foundations that make AI accessible, secure, and scalable.
We're looking for someone who enjoys building, experimenting, and shipping, with a strong understanding of modern LLM technologies and the engineering fundamentals required to bring AI solutions into production.
RESPONSIBILITIES
- Build AI Solutions: Design, develop, and deploy AI powered tools, agents, and automation that streamline workflows and solve real business problems across the organization.
- Develop AI Integrations: Connect LLMs and AI applications with internal systems, APIs, and enterprise tools to enable seamless, intelligent workflows.
- Own AI Infrastructure: Build and maintain the underlying infrastructure, services, and integrations that support reliable AI applications across teams.
- Enable AI Adoption: Partner with stakeholders to identify opportunities for AI, translate business needs into technical solutions, and empower teams to leverage AI tools effectively.
- Build for Scale: Develop reusable components, frameworks, and tooling that make it easier for teams to build, customize, and maintain their own AI workflows.
- Ensure Security & Reliability: Implement appropriate access controls, monitoring, observability, and operational safeguards to ensure AI solutions are secure, reliable, and maintainable.
- Optimize AI Usage: Monitor model performance, usage, and costs while identifying opportunities to improve efficiency, quality, and business outcomes.
- Drive Innovation: Stay current with emerging AI technologies, evaluate new models and frameworks, and identify practical opportunities to bring new capabilities into the organization.
QUALIFICATIONS
- Strong software engineering background with experience building and maintaining production applications, services, or internal platforms.
- Hands on experience developing applications using LLMs such as OpenAI, Anthropic Claude, or open source models.
- Proficiency in Python, TypeScript, or similar programming languages, with experience integrating APIs and building backend services.
- Experience building AI agents, workflow automation, or applications that leverage LLM orchestration frameworks.
- Familiarity with retrieval augmented generation (RAG), tool calling, structured outputs, prompt engineering, and modern AI application patterns.
- Experience integrating applications with enterprise tools, internal systems, and third party APIs.
- Understanding of cloud infrastructure, deployment practices, monitoring, and production reliability.
- Strong product mindset with the ability to translate ambiguous business problems into practical technical solutions.
- Ability to work independently, take ownership of projects, and collaborate effectively with both technical and nontechnical stakeholders.
- A genuine interest in AI and a bias toward experimentation, execution, and measurable impact.
NICE TO HAVE
- Experience building internal AI platforms or enterprise AI automation solutions.
- Familiarity with AI coding tools, agent frameworks, and orchestration platforms.
- Experience with technologies such as LangChain, LangGraph, Claude Agent SDK, or similar frameworks.
- Experience with MCP, enterprise connectors, and AI tool integrations.
- Familiarity with LLM observability, evaluation frameworks, cost optimization, and usage analytics.
- Experience implementing security, governance, and access controls for enterprise AI applications.
- Experience working in a fast growing technology company where speed, ownership, and adaptability are essential.
You'll help make AI a practical and valuable part of how Phantom operates. Success means delivering solutions that teams actively use, reducing manual work, accelerating execution, and creating a scalable foundation for continued AI adoption.
You'll have the opportunity to own projects from concept through production, influence our internal AI strategy, and help define how we leverage AI across the organization.
Why Work With Us
Phantom's journey to becoming a global trading app began with making crypto easier to use. Today, we’re building on that foundation to help people discover the markets that matter, make informed financial moves, and safely store or spend their money worldwide. Joining Phantom means helping shape that next chapter: building products that bring the freedom of open markets to more people.
- Build for global impact: Create products used by tens of millions of people, making innovative financial markets more accessible to users around the world.
- Make complexity feel simple: Solve meaningful challenges across design, engineering, and user experience to make discovering markets and managing money seamless.
- Put users in control: Help build a future where people have greater freedom over their assets and financial decisions, with security and self-custody at the foundation.
Benefits (only available to full-time employees)
- Competitive salary and equity
- Comprehensive insurance (medical/dental/vision): base plan 100% covered
- Flexible hours and a long-standing, supportive remote environment
- Unlimited vacation: Take time when you need it (and we really mean it!)
- 401(k) retirement plan
- Wellness stipend
- Weekly meal stipend
- Learning & Development stipend
- Remote / WFH set-up stipend
We strongly encourage candidates of all backgrounds to apply. We believe that our work is stronger with a variety of perspectives, and we’re eager to further diversify our company. If you have a background that you feel would make an impact at Phantom, please consider applying. We’re committed to building an inclusive, supportive place for you to do the best work of your career.
By submitting your resume and application materials, you acknowledge and agree that Phantom Technologies, Inc. ("Phantom") collects and processes your personal information (including application materials, interview records, and related data) to evaluate your candidacy. Phantom may use AI-powered tools and third-party service providers for transcription, note-taking, scheduling, and other administrative tasks. Phantom does not sell your information and your materials will be handled securely and in accordance with applicable data protection laws.
Location: Dallas, USA; New York, USA; Orlando, USA
We are looking for a Senior Python Engineer who writes production code every day. You will build new components and refactor business-built tools into well-engineered applications. You will work directly with portfolio managers to understand how the tools are used and what must not break. This is a 100% hands-on role, not an advisory or architectural role.
On-site at the client’s office in Downers Grove, IL (Chicago area), 3 days/week
Duration: 12+ months
The estimated salary range for this position is $140,000 to $160,000 per year.
Design, develop, and maintain production-grade Python applications and APIs.
Refactor and modernize Python/Excel tools built by business teams by adding tests, structure, security, and observability.
Work directly with portfolio managers and front-office users to clarify requirements and validate results.
Build data-intensive and analytics features using SQL and cloud data platforms.
Contribute to CI/CD, automated testing, and code reviews.
Apply AI-assisted development practices where they improve speed and quality.
5+ years of hands-on experience in production Python development. Python is the main language in your current role.
ETF or investment front-office experience (asset management, investment banking, or capital markets). At a minimum, you have worked directly with portfolio managers or traders.
Experience modernizing legacy or business-built applications.
Strong SQL skills and experience with cloud platforms (AWS preferred).
Experience with API design and integration, automated testing, CI/CD, and Git.
Ability to gather requirements directly from business users and communicate clearly with non-technical stakeholders.
Willingness to work on-site in Downers Grove 3 days/week.
Experience with fixed-income ETFs, portfolio management, or investment analytics.
Experience with Aladdin, BNY, or comparable investment platforms.
Experience with Snowflake, Redshift, Databricks, or BigQuery.
Experience with AI-enabled development, agentic workflows, or AI-assisted SDLC.
Location: Philippines; Vietnam
FP Markets Group of Companies
is a well-established multi-regulated broker, found in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time
Business Development Manager (Remote)
.
We are seeking an experienced and results-driven Business Development Manager to drive the growth of our company. The ideal candidate will have a strong background in financial markets, a proven track record of acquiring and managing clients or partners (such as IBs and affiliates), and a deep understanding of the retail and/or institutional trading landscape.
Responsibilities:
Identify, develop, and onboard new Introducing Brokers (IBs), affiliates, and partners in assigned regions
Drive client acquisition and revenue growth through direct outreach, referrals, events, and partnerships
Develop and execute business development strategies in line with company goals
Build and maintain strong relationships with new and existing clients, partners, and affiliates
Monitor competitor activities, market trends, and regulatory changes in the FX/CFD industry
Collaborate with marketing and compliance teams to ensure campaigns and partnerships are aligned and compliant
Prepare regular reports, forecasts, and pipeline updates for the Regional Director
Represent the company at industry events, expos, and webinars
Candidate Profile:
2+ years of experience in a business development/sales role within the Forex / CFDs or financial trading industry is a must
Strong network of IBs, affiliates, or HNW retail/institutional clients
Solid understanding of MT4/MT5,cTrader and TradingView platforms, and the structure of brokerage services
Fluent in English (additional languages are an advantage)
Excellent communication, negotiation, and interpersonal skills
Self-motivated, goal-oriented, and comfortable working independently or in a remote environment
Understanding of compliance and regulatory requirements
Our offer:
Welcoming, young and multicultural team with approachable leadership
Ability to contribute to dynamic business at a growth phase
High level of autonomy, support of ideas and putting your expertise into the best practices for the company
Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
Competitive remuneration, regular salary reviews and performance-based incentive schemes
Vibrant company life: from team activities to global celebrations
Corporate equipment
Fully remote work
Journey to FP Markets:
Interview with HR
Interview with the Hiring Manager
Presentation of Business Plan to the Head of Business Development
Join our team and be a part of a professional, rapidly-growing company operating in a multicultural environment!
Location: Philippines
FP Markets Group of Companies
is a well-established, multi-regulated broker founded in Australia, providing traders with access to CFD trading on Forex, Indices, Commodities, Stocks, and Cryptocurrencies. As we continue to expand, we are looking for a
Country Manager – Philippines
to lead and grow our operations in the Korean market.
Responsibilities:
Take full ownership of the Philippines market, developing and executing strategic plans to grow our client base, revenue, and brand presence
Build and maintain strong relationships with key partners, affiliates, and stakeholders in Philippines
Identify opportunities for market expansion, including lead generation, local marketing channels, and strategic partnerships
Oversee onboarding and engagement of trading clients, affiliates, IBs, Money Managers, and other partners, ensuring an excellent client experience
Monitor market trends, competitor activities, and regulatory changes, providing actionable insights to senior management
Lead cross-functional initiatives, working closely with marketing, customer support, and operations to drive business success
Represent FP Markets in Philippines at industry events, conferences, and networking opportunities
Candidate Profile:
2+ years of experience in FX/CFD and online trading industry (preferably for Philippines region)
1+ years in a management or leadership role in sales, business development, or partner management
Fluent in Filipino with good English proficiency
Strong strategic thinking, decision-making, and stakeholder management skills
Self-motivated, proactive, and results-oriented with the ability to work independently in a remote setup
The Offer:
Welcoming, young and multicultural team with approachable leadership
Ability to contribute to dynamic business at a growth phase
High level of autonomy, support of ideas and putting your expertise into the best practices for the company
Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
Competitive remuneration, regular salary reviews and performance-based incentive schemes
Vibrant company life: from team activities to global celebrations
Corporate equipment
Fully remote work
Your Journey to FP Markets:
Interview with HR
Interview with the Hiring Manager
Presentation of Business Plan to the Head of Business Development
Join our team and be a part of a professional, rapidly-growing company operating in a multicultural environment!
Location: Chile; Brazil; Colombia; Peru; Argentina
FP Markets Group of Companies
is a well-established multi-regulated broker, found in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time
Business Development Manager
in LATAM.
We are seeking an experienced and results-driven Business Development Manager to drive the growth of our company in the region of LATAM. The ideal candidate will have a strong background in financial markets, a proven track record of acquiring and managing clients or partners (such as IBs and affiliates), and a deep understanding of the retail and/or institutional trading landscape.
Responsibilities:
Identify, develop, and onboard new Introducing Brokers (IBs), affiliates, and partners particularly in LATAM
Drive client acquisition and revenue growth through direct outreach, referrals, events, and partnerships
Develop and execute business development strategies in line with company goals
Build and maintain strong relationships with new and existing clients, partners, and affiliates
Monitor competitor activities, market trends, and regulatory changes in the FX/CFD industry
Collaborate with marketing and compliance teams to ensure campaigns and partnerships are aligned and compliant
Prepare regular reports, forecasts, and pipeline updates for the Regional Director
Represent the company at industry events, expos, and webinars
Candidate Profile:
2+ years of experience in a business development/sales role within the Forex / CFDs or financial trading industry is a must
Strong network of IBs, affiliates, or HNW retail/institutional clients
Solid understanding of MT4/MT5,cTrader and TradingView platforms, and the structure of brokerage services
Native Spanish or Portuguese and fluent in English
Excellent communication, negotiation, and interpersonal skills
Self-motivated, goal-oriented, and comfortable working independently or in a remote environment
Understanding of compliance and regulatory requirements
Our offer:
Welcoming, young and multicultural team with approachable leadership
Ability to contribute to dynamic business at a growth phase
High level of autonomy, support of ideas and putting your expertise into the best practices for the company
Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
Competitive remuneration, regular salary reviews and performance-based incentive schemes
Vibrant company life: from team activities to global celebrations
Corporate equipment
Fully remote work
Journey to FP Markets:
Interview with HR
Interview with the Hiring Manager
Presentation of Business Plan to the Head of Business Development
Join our team and be a part of a professional, rapidly-growing company operating in a multicultural environment!
Location: Thailand
Libertex Group Overview
Established in 1997, the Libertex Group is an international powerhouse with over 29 years of financial markets expertise.
Over the years, the Libertex Group has helped shape the online trading industry by merging together innovative technology, market movements and digital trends. This was made possible with the introduction of ‘Libertex’, the multi-awarded online trading platform with which anyone can access the market and invest in stocks or trade CFDs with underlying assets being commodities, Forex, ETFs, cryptocurrencies, and others.
A firm believer in the power of sports to inspire, empower and push for success, Libertex is the Official Online Trading Partner of Audi Revolut F1® Team.
The Libertex Group in Numbers:
• 29+ years of fintech experience
• 3M+ clients worldwide
• 700+ employees
• 45+ international awards (for Libertex)
• 300+ tradable assets (through Libertex)
The Libertex Group is constantly driven by a single passionate purpose – to tirelessly work on developing amazing fintech for people who simply want to have ‘more’ in their lives.
Job Overview
We are looking for a talented Social Media Specialist to join our team and become the voice of Libertex Group brands across Thailand. In this role, you will bring campaigns and creative ideas to life across Thai-language social media channels, creating engaging content that resonates with traders, fosters community engagement, and strengthens our brand presence. You will manage content across platforms including Facebook, Instagram, YouTube, and TikTok, ensuring all communications align with our brand identity and compliance standards.
Main Responsibilities
Report directly to the Social Media Team Lead, providing regular updates on content performance, campaign execution, and market-specific initiatives in Thailand.
Manage and grow our social media presence across relevant platforms in Thailand, including Facebook, Instagram, TikTok and YouTube executing content strategies defined by the Team Lead.
Create and publish engaging content tailored to Thai audiences, including short-form videos, YouTube videos, carousels, stories, educational posts, and other platform-specific formats in Thai.
Develop and maintain a monthly content calendar aligned with Thai public holidays, local events, product launches, F1 moments, and regional trading trends.
Collaborate with affiliate and partner teams to develop co-branded campaigns and shareable content assets tailored to the Thai market.
Monitor Thai trading communities, social media groups, forums, and relevant fintech platforms to identify engagement opportunities, emerging trends, and opportunities for organic community growth.
Ensure all content complies with internal brand guidelines, local regulatory requirements, and compliance approval processes before publication.
Track, analyze, and report monthly social media performance, including follower growth, reach, engagement, content effectiveness, and other relevant KPIs.
Adapt global campaigns and creative assets to Thailand’s cultural context, language, audience preferences, and local market dynamics in coordination with the Team Lead.
Stay up to date with social media trends, platform algorithm changes, emerging content formats, and relevant developments in Thailand’s digital and trading communities.
Coordinate with designers, motion designers and other internal stakeholders to ensure the timely delivery of high-quality, market-relevant creative assets.
Manage day-to-day community engagement by responding to comments and messages in Thai, addressing audience questions, escalating customer issues when necessary, and fostering positive interactions across social channels.
Identify opportunities to strengthen local brand awareness, increase audience engagement, and build an active and trusted social media community in Thailand.
Requirements
Degree in Marketing, Social Media or any other relevant field.
At least 4 years of social media and content experience, preferably in financial services, fintech, crypto, or another trust-sensitive category
Strong understanding of how retail traders consume content in Thailand/Asia
Ability to work under a creative brief and execute with consistency across platforms without needing to reinvent direction with every post
Familiarity with compliance review processes for financial content
Excellent command of English and Thai language
Demonstrated track record of growing a brand audience in a category where trust is earned slowly and lost quickly
Benefits
10 working days of annual leave
Work remotely whilst being part of a global team
Udemy Business unlimited membership
Professional and personal development opportunities in a fast-growing environment
Libertex Group is an equal opportunity employer, fostering an inclusive and diverse environment. We do not discriminate based on any characteristic protected by the law. Candidate privacy is respected, and all data is securely stored and used solely for recruitment purposes, in line with GDPR and our internal policies. Unsuccessful applicants may have their data retained for future opportunities unless deletion is requested.
Location: Chicago
DRW
is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk.
Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets.
We operate with respect, curiosity and open minds. The people who thrive here share our belief that it’s not just what we do that matters–it's how we do it.
DRW
is a place of high expectations, integrity, innovation and a willingness to challenge consensus.
Our Global Trade Support team provides mission critical support for many of our proprietary and third-party trading systems as well as our proprietary middle and back-office systems. They support a wide variety of trading teams globally who are participating in markets such as equities, fixed income and cryptoassets. They perform technical support and engineering functions that include application support in testing and production environments, software deployment and configuration, and system monitoring.
What you’ll do in this role:
Work as part of a team to establish best-in-class production support, efficient software deployment, configuration processes, and proactive monitoring, with a goal of anticipating and avoiding issues before they occur, minimizing downtime and quick recovery from any incidents.
Ensure maximum trading system availability to avoid missing any key trading opportunities
Provide support for various trading groups’ production systems across a variety of asset classes and geographic locations deployed across a multi-platform production environment (primarily Linux with a little Windows)
Develop proprietary process automation and monitoring tools and leverage third-party technologies as appropriate
Troubleshoot trading system production incidents resulting from internal (proprietary software / systems) or external factors (markets, data feeds, telecommunication lines)
Automate software configuration and rollout procedures to reduce manual configuration errors and strive for flawless change management
Support core market connectivity and correspond with exchanges regarding trade order activity, connectivity, and other related technical support issues
Collaborate with traders, DBAs, development, back office, QA, infrastructure, technical support, business development and various management teams around the globe.
Help end users and developers understand core trading and back-office systems to ensure efficient and correct use of available tools.
Build documentation for common procedures, troubleshooting scenarios and system architecture.
Coordinate efforts with other global support teams to ensure continuity and consistency of support in a 24x7 environment
What’s needed in this role:
Superior troubleshooting skills and the ability to navigate issues efficiently that do not have a pre-defined runbook process
Prior experience supporting high performance applications, process monitoring, and troubleshooting
Prior experience supporting equities/equity options trading
Prior experience working with FIX protocol and alternative exchange protocols
Script development experience a plus
SQL experience including queries/updates/table creation/basic database maintenance
Linux & Windows platform support experience in a large-scale production environment
Experience supporting electronic trading systems; prior experience at proprietary trading firm preferred
Demonstrated knowledge of network communications, including use of multicast networking
Must have some flexibility in work schedule to help ensure team coverage; rotating on-call coverage required
B.S. in Computer Science or equivalent degree
Self-motivation and intellectual curiosity; desire to continually grow and always seek improvements in production support function
High level of ownership and accountability, reliability, and strong follow through
Ability to handle pressure and time constraints with composure; ability to multitask and context switch efficiently
Strong organizational skills, including ability to effectively plan and prioritize
Must have strong communication skills and demonstrate the ability to have clear and concise conversations, both written and verbal, with a variety of personalities
Must be able to quickly apply prior context to troubleshooting and communication efforts
The annual base salary range for this position is $175,000 to $225,000 depending on the candidate’s experience, qualifications, and relevant skill set. The position is also eligible for an annual discretionary bonus. In addition, DRW offers a comprehensive suite of employee benefits including group medical, pharmacy, dental and vision insurance, 401k (with discretionary employer match), short and long-term disability, life and AD&D insurance, health savings accounts, and flexible spending accounts.
For more information about DRW's processing activities and our use of job applicants' data, please view our Privacy Notice at
https://drw.com/privacy-notice
.
California residents, please review the California Privacy Notice for information about certain legal rights at
https://drw.com/california-privacy-notice
.
#LI-BL1
Location: Limassol, Cyprus
About the Role
Spotware Systems is looking for an experienced
Senior Product Designer (Mobile)
to join our product team in
Limassol, Cyprus
.
As our product continues to evolve, we are focused on making it more accessible, intuitive, and visually engaging for a broader audience while preserving the depth and precision that professional traders rely on. In this role, you will help transform complex trading workflows into seamless mobile experiences by combining outstanding UX thinking with high-quality visual design.
This is an excellent opportunity for an experienced Product Designer who enjoys solving complex usability challenges, shaping product strategy, and creating elegant mobile experiences that delight users. You will work closely with Product Managers, Engineers, and Designers while contributing to one of the core products of our company.
Responsibilities
Design intuitive and visually engaging user interfaces for the cTrader mobile application.
Collaborate closely with Product Managers, Developers, and other stakeholders throughout the product development lifecycle.
Analyze user journeys, identify friction points, and simplify complex trading experiences.
Design user-centered solutions that balance functionality, usability, and visual quality.
Contribute to the development, maintenance, and evolution of the design system.
Validate design decisions through research, feedback, and iterative improvements.
Ensure design consistency across the mobile product and related user experiences.
Requirements
Strong experience in Product Design with a focus on mobile UX/UI.
Excellent understanding of user-centered design principles and interaction design.
Strong visual design skills with exceptional attention to detail.
Ability to simplify complex user flows and create intuitive experiences.
Critical thinking skills with the confidence to challenge requirements and identify the best solutions.
Ability to clearly communicate and justify design decisions while collaborating with cross-functional teams.
Strong communication and teamwork skills.
Experience working with design systems and scalable design components.
Experience in FinTech or trading products is considered an advantage.
Nice to Have
Experience designing complex B2B or FinTech products.
Experience conducting user research and usability testing.
Experience working in cross-functional Agile product teams.
Benefits
Private medical insurance.
Relocation support (if applicable), including an entry permit, relocation bonus, flight tickets, and airport pickup.
Support with settling into life in Cyprus, including accommodation, banking, healthcare, and everyday guidance.
Comfortable office environment with fresh fruit every day, treats or pizza on Wednesdays, and snack day on Fridays.
Fair remuneration based on your experience, skills, and level of responsibility.
Welcome Baby Bonus and Baby Box.
Birthday voucher.
Partial compensation for sports activities and wellness initiatives.
Greek language classes.
Location: United States - Remote
Please note that we are unable to consider applications from candidates based in France, Italy, or Germany for this role.
Money is moving onto the internet, and the shift has a name:
Open Money.
This is money that is open, portable, agentic, and owned by you. MetaMask spent the last ten years building it; with 100M+ downloads, users in ~190 countries, and trillions in cumulative transaction volume, it's the most trusted self-custodial financial platform on the internet. Now we're building the operating system for your money: one place to hold, move, grow, and use anything you own. Join a remote-first, global team rebuilding how money works: a problem that touches everyone, every day.
The role
MetaMask is launching a VIP programme. As the US Relationship Manager, you will own MetaMask's relationships with US high value users across Trade and Money lanes.
What you will own
Recruiting, onboarding and retaining high value users in the US and other English-speaking regions.
Building relationships across US traders and users, community networks, including industry networks, referrals, events and inbound interest.
Acting as each high value user's main point of contact, and bringing in relevant teams when needed.
Hosting and joining gatherings across the US, with regular travel to key US hubs and industry events.
Turning conversations with high value users into insight on trading behaviour, competitor offers, market shifts and product gaps
Adapting communications for a US audience, in line with Legal guidance.
Tracking and reporting on pipeline, revenues and retention.
What success looks like
A growing, active and engaged high value user community in the US
Strong retention and a healthy flow of referrals.
High value user feedback that shapes what Product builds.
Relationships handled in full compliance with our policies.
What you bring
Experience in VIP account management or business development in crypto, exchanges, brokerages or fintech.
A credible network among high value US traders, holders, KOLs or communities, or a track record of building one.
Excellent written and spoken English, and the polish to work with high net worth clients.
A good understanding of the US trading landscape and how traders compare offers.
Comfort working towards volume, fee and deposit targets.
Solid knowledge of on chain trading and DeFi.
Sound judgement on US regulation, and comfort working with Legal guidance.
Nice to have
Experience hosting private events or community gatherings for high value clients
Familiarity with MetaMask products across our Trading features and Money Account.
A product mindset: you can turn feedback into clear requirements.
Don't meet all the requirements? Don't sweat it. We’re passionate about building a diverse team of humans and as such, if you think you've got what it takes for our chaotic-but-fun, remote-friendly, start-up environment—apply anyway, detailing your relevant transferable skills in your cover letter. While we have a pretty good idea of what we need, we're ready for you to challenge our thinking on who needs to be in this role
.
The salary range listed for this role applies to US-based candidates only. Compensation for candidates based outside the US (including Canada, EMEA, and LATAM) will be determined based on location, experience, and skills during the interview process, and may differ from the listed US range.
US pay range (not including bonus, equity or other benefits)
$115,000
—
$162,000 USD
In the rapidly evolving Web3 space, we believe that everyone is a builder. This expansive paradigm requires a range of backgrounds, talents, skills, and experiences to influence and shape the future. At MetaMask, this diversity fuels our ability to shift control and redefine the realm of possibility. We are committed to ensuring that our technology empowers people and communities through decentralized technologies. We welcome the range of perspectives and differences and celebrate them. We're excited to see how your unique skills as a builder can contribute to our vision, drive innovation, and help us shape a more inclusive Web3.
MetaMask is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.
MetaMask is aware of fraudulent recruitment practices and we encourage all applicants to review our best practices to protect yourself, which can be found on our page.
MetaMask may use artificial intelligence (AI) tools to support parts of our recruitment process, such as reviewing applications, screening resumes, or conducting initial candidate assessments. These tools are designed to assist our recruiting team and improve efficiency — they do not replace human judgment. A human recruiter or hiring manager reviews every candidate, and all final hiring decisions are made by people, not AI.
It is a requirement of employment in this position that applicants may be required to submit to background and identity verification checks, including but not limited to employment, education, criminal record checks, and other such checks as determined necessary by the company.
Location: APAC - Remote
Please note that we are unable to consider applications from candidates based in France, Italy, or Germany for this role.
Money is moving onto the internet, and the shift has a name:
Open Money.
This is money that is open, portable, agentic, and owned by you. MetaMask spent the last ten years building it; with 100M+ downloads, users in ~190 countries, and trillions in cumulative transaction volume, it's the most trusted self-custodial financial platform on the internet. Now we're building the operating system for your money: one place to hold, move, grow, and use anything you own. Join a remote-first, global team rebuilding how money works: a problem that touches everyone, every day.
The role
MetaMask is launching a VIP programme. As the China Relationship Manager, you will own MetaMask's relationships with Mandarin speaking high value users across Trade and Money lanes.
What you will own
Recruiting, onboarding and retaining high value users across Mainland China/ Hong Kong, Taiwan, and Singapore.
Building relationships across Mandarin speaking traders and users, community networks, including industry networks, referrals, events and inbound interest.
Acting as each high value user's main point of contact, and bringing in relevant teams when needed.
Hosting and joining gatherings across Greater China and the wider region
Turning conversations with high value users into insight on trading behaviour, competitor offers, market shifts and product gaps
Adapting communications for a Chinese speaking audience, in line with Legal guidance.
Tracking and reporting on pipeline, revenues and retention.
What success looks like
A growing, active and engaged high value user community across Chinese-speaking user base.
Strong retention and a healthy flow of referrals.
High value user feedback that shapes what Product builds.
Relationships handled in full compliance with our policies.
What you bring
Experience in VIP account management or business development in crypto, exchanges, brokerages or fintech.
A credible network among high value Mandarin-speaking traders, holders, KOLs or trading communities, or a track record of building one.
Native Mandarin and strong professional English. Cantonese is a plus.
A good understanding of the regional market dynamics and how high value users compare offerings.
Comfort working towards volume, fee and deposit targets.
Solid knowledge of on-chain trading and DeFi.
Sound judgement on local regulation, and comfort working with Legal guidance.
Nice to have
Experience hosting private events or community gatherings in the region.
Japanese or Korean language skills.
A product mindset: you can turn feedback into clear requirements.
Don't meet all the requirements? Don't sweat it. We’re passionate about building a diverse team of humans and as such, if you think you've got what it takes for our chaotic-but-fun, remote-friendly, start-up environment—apply anyway, detailing your relevant transferable skills in your cover letter. While we have a pretty good idea of what we need, we're ready for you to challenge our thinking on who needs to be in this role.
In the rapidly evolving Web3 space, we believe that everyone is a builder. This expansive paradigm requires a range of backgrounds, talents, skills, and experiences to influence and shape the future. At MetaMask, this diversity fuels our ability to shift control and redefine the realm of possibility. We are committed to ensuring that our technology empowers people and communities through decentralized technologies. We welcome the range of perspectives and differences and celebrate them. We're excited to see how your unique skills as a builder can contribute to our vision, drive innovation, and help us shape a more inclusive Web3.
MetaMask is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.
MetaMask is aware of fraudulent recruitment practices and we encourage all applicants to review our best practices to protect yourself, which can be found on our page.
MetaMask may use artificial intelligence (AI) tools to support parts of our recruitment process, such as reviewing applications, screening resumes, or conducting initial candidate assessments. These tools are designed to assist our recruiting team and improve efficiency — they do not replace human judgment. A human recruiter or hiring manager reviews every candidate, and all final hiring decisions are made by people, not AI.
It is a requirement of employment in this position that applicants may be required to submit to background and identity verification checks, including but not limited to employment, education, criminal record checks, and other such checks as determined necessary by the company.
Location: Hong Kong, Hong Kong SAR
OKX will be prioritising applicants who have a current right to work in Hong Kong, and do not require OKX's sponsorship of a visa.
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About The Opportunity
OKX is building a vibrant in-app social community — spanning content, livestream, and creator ecosystems — that connects users, creators, and partners while driving trading engagement across the platform. You'll own the end-to-end Community & Live product, and contribute to north star goals including DAU, high quality creator ratio, and trading conversion within the community, underpinned by a robust safety & moderation stack.
What You’ll Be Doing
Community & Livesteam Product
Own the community and livestream product roadmap: content strategy, content curation, and content recommendation to improve discovery, engagement, and retention.
Drive user segmentation and interest discovery — build the frameworks and tooling to understand user cohorts and personalize content and community experiences at scale.
Define and improve community content quality standards; own the content/community ecosystem governance roadmap.
Creator & Fan Ecosystem
Build the creator and fan economy: creator incentive programs, tasks/missions, creator leveling systems, and tiered benefits that deepen streamer-fan and creator-fan relationships.
Build up creator lifecycle product capability, including discovery, engagement, onboard, grow, retain, and off-board phases.
Drive community's user education, product adoption, and trading conversion via innovative ways including internal advertising, fan economy mechanics, and trader leaderboards to achieve strong content- and trader-driven growth.
Community Monetization & Partnerships
Design and run community growth campaigns that convert community engagement into platform value (acquisition, activation, trading conversion).
Partner with marketing and growth teams to develop content strategies to capture and amplify opportunities from trendy events in the industry.
What We Look For In You
5+ years of experience as a product manager, with solid experience shipping social media, community, livestreaming, creator platforms, growth campaigns, or social products.
Hands-on with Trust & Safety or content moderation tooling.
Adequate understanding of the crypto industry, trading funnels, and risk/compliance constraints.
Able to think and communicate logically, data-sensitive, and able to accurately grasp customer mindsets; strong ability to identify and break down problems quickly.
Strong in execution, with good communication and project management skills; able to mobilize cross-functional resources to solve problems and deliver projects on time.
Perks & Benefits
Competitive total compensation package
L&D programs and education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!
Please note that Hong Kong is a group-level service hub, and OKX does not carry on a business of operating a virtual asset trading platform in Hong Kong.
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: Singapore, Singapore
OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa.
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About The Opportunity
OKX is building a vibrant in-app social community — spanning content, livestream, and creator ecosystems — that connects users, creators, and partners while driving trading engagement across the platform. You'll own the end-to-end Community & Live product, and contribute to north star goals including DAU, high quality creator ratio, and trading conversion within the community, underpinned by a robust safety & moderation stack.
What You’ll Be Doing
Community & Livesteam Product
Own the community and livestream product roadmap: content strategy, content curation, and content recommendation to improve discovery, engagement, and retention.
Drive user segmentation and interest discovery — build the frameworks and tooling to understand user cohorts and personalize content and community experiences at scale.
Define and improve community content quality standards; own the content/community ecosystem governance roadmap.
Creator & Fan Ecosystem
Build the creator and fan economy: creator incentive programs, tasks/missions, creator leveling systems, and tiered benefits that deepen streamer-fan and creator-fan relationships.
Build up creator lifecycle product capability, including discovery, engagement, onboard, grow, retain, and off-board phases.
Drive community's user education, product adoption, and trading conversion via innovative ways including internal advertising, fan economy mechanics, and trader leaderboards to achieve strong content- and trader-driven growth.
Community Monetization & Partnerships
Design and run community growth campaigns that convert community engagement into platform value (acquisition, activation, trading conversion).
Partner with marketing and growth teams to develop content strategies to capture and amplify opportunities from trendy events in the industry.
What We Look For In You
5+ years of experience as a product manager, with solid experience shipping social media, community, livestreaming, creator platforms, growth campaigns, or social products.
Hands-on with Trust & Safety or content moderation tooling.
Adequate understanding of the crypto industry, trading funnels, and risk/compliance constraints.
Able to think and communicate logically, data-sensitive, and able to accurately grasp customer mindsets; strong ability to identify and break down problems quickly.
Strong in execution, with good communication and project management skills; able to mobilize cross-functional resources to solve problems and deliver projects on time.
Perks & Benefits
Competitive total compensation package
L&D programs and education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
ОфисСтажёрBrussels; London; London OR Brussels
ОфисСтажёрBrussels; London; London OR Brussels
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
УдалённоRemote-US; We strongly encourage candidates of all backgrounds to apply
УдалённоPhilippines; Vietnam
УдалённоChile; Brazil; Colombia; Peru; Argentina
УдалённоThailand
Chicago
seniorLimassol, Cyprus; Relocation support (if applicable), including an entry permit, relocation bonus, flight tickets, and airport pickup
Противоречивые условия: Please note that we are unable to consider applications from candidates based in France, Italy, or Germany for this role; Compensation for candidates based outside the US (including Canada, EMEA, and LATAM) will be determined based on location, experience, and skills during the interview process, and may differ from the listed US range
Германия, Франция, Италия; Please note that we are unable to consider applications from candidates based in France, Italy, or Germany for this role; APAC - Remote