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Location: Cyprus; Romania; Georgia; Russia; Armenia; Belarus CXM is looking for a Head of CRM to own our CRM system as the operational backbone of the business. This is not a campaign role. You will design, implement and run the processes inside the CRM that drive Sales, Business Development and Marketing. The goal is that every client-facing team works inside the CRM every day, and that those processes lead to measurable financial results. You will work closely with our Marketing Analytics specialist, who owns end-to-end attribution, customer journey mapping, and lead and client scoring. Your job is to make sure that data is used where it matters: in the hands of Sales Managers and BDMs, at the moment they need it. What You’ll Do CRM ownership and implementation Own the full setup, configuration and ongoing development of the CRM: data structure, pipelines, deal stages, automations, permissions and reporting. Lead implementation projects and integrations with our trading platforms, back office, marketing tools and analytics stack. Drive adoption across teams. Set the standards for how the CRM is used, train users, and make sure processes are actually followed. Act as the internal authority on what the CRM can do and how to get the maximum value from it. Sales processes Build CRM workflows that make the CRM the starting point of every Sales Manager’s day. Set up automatic lead and client distribution rules and automatic task creation for first contact, company introduction and first sale. Design deal pipelines for new leads and registrations (onboarding, activation, first deposit) and for existing clients (upsell, retention). Create automated reports and alerts that show Sales Managers which clients are cooling down: falling trading activity, no recent contact, or no recent trades. Every one of these signals should turn into a clear next action. Retention and reactivation Build reactivation systems that automatically segment inactive or declining clients, create tasks and launch reactivation plans. Prioritise high-value segments, for example long-standing clients who generated significant revenue and have stopped trading. Business Development (IBs, affiliates and partners) Design the CRM processes for BDMs managing Introducing Brokers, affiliates and other partners. Give BDMs visibility of partner performance: referred clients, trading activity of those clients, rebates and partner engagement. Set up workflows for partner onboarding, activation, growth and early warning when a partner’s traffic or client activity drops. Marketing alignment Make sure marketing data appears where it is needed. A Sales Manager or BDM opening a client card should instantly see who the client is, where they came from, their traffic source, their original interest and their current customer journey stage. Work with the Marketing Analytics specialist so that attribution, journey stages and scoring flow correctly into the CRM and drive prioritisation and automation. Make sure Sales, BD and Marketing operate as one connected system rather than in separate silos. Reporting and performance Build dashboards and KPIs for management covering pipeline, conversion, deposits, retention, reactivation and partner performance. Continuously improve processes based on data and feedback from the teams. Requirements 5+ years of experience in CRM management, sales operations or leading CRM implementation in financial companies. Experience in online trading, brokerage, fintech or iGaming is a must. A solid understanding of how sales, business development and marketing processes work, and how a CRM supports each of them. You’ve built these processes before, not just administered the system. Hands-on experience configuring a major CRM (Zoho, HubSpot, Salesforce or a brokerage-specific CRM): pipelines, automations, routing rules, reporting. Experience with lead distribution, task automation, deal pipelines, retention and reactivation workflows. An understanding of partner and affiliate models. Experience with IB programmes and rebate structures is a strong advantage. Benefits What We Offer Fully remote working with minimal meeting overhead. Ownership of CRM across 12 international markets . Genuine opportunity to build and improve the customer lifecycle function. An established business with the resources and budget to execute ambitious CRM initiatives. Freedom to test, learn, and implement new ideas. Competitive, above-market compensation. KPI-linked bonus connected directly to CRM and business performance. Recruitment Process Stage 1: HR interview — experience, motivation, and fit. Stage 2: CMO interview — CRM expertise, strategy, and relevant experience. Stage 3: CEO interview, where required.

Location: Singapore About the Company Our client is a progressive global plastic recycling business with three distinct divisions: (1) Plastic Recycling; (2) Recycled Supply Chain Management; and (3) Recycled & Waste Plastic Feedstock. Their expert global team combine impressive technical knowledge and capability with a passion for recycling and the circular economy. Our client is passionate about transforming waste into a valuable commodity, buying, selling and recycling scrap plastic. Since our client started on their journey in 2005, they have developed a worldwide presence, serving hundreds of customers in over 50 countries. They have grown a strong, talented team who are highly trained, dedicated and loyal. They are headquartered in Hong Kong with operations and representation in Australia, Finland, Ireland, Turkey, Spain, Netherlands & UK. They operate a factory based in the UK specialising in the collection and recycling of plastic waste generated from industry and manufacturing. About the role You will act as a key partner to our commercial teams by creating logistics solutions that help profitable deals happen. You’ll be responsible for: Securing the most competitive freight rates across global routes Managing relationships with shipping lines, forwarders, hauliers and warehouses Supporting shipments across North America, South America, Türkiye, Australia and Asia Solving urgent logistics issues quickly and commercially Improving margins through smarter freight buying and routing Providing market updates on freight trends, risks and opportunities Coordinating bookings, documentation and delivery performance Working closely with traders, suppliers and customers globally Helping improve systems, processes and ways of working Requirements You’ll Be Great If You Are: Fluent in English is mandatory. Fluent in Mandarin or Cantonese would be an advantage. Strong communicator who can build relationships globally Commercially minded and cost-aware Calm under pressure and highly organised Excellent problem solver who moves quickly Comfortable challenging suppliers and negotiating rates Detail-oriented but able to see the bigger picture Adaptable across time zones and changing priorities Ideal Background Freight forwarding Shipping / ocean freight Logistics management Commodity trading support Import / export operations Supply chain management Benefits International exposure across multiple continents High-impact role directly supporting commercial success Autonomy and ownership from day one Fast-growth company with ambitious plans Real progression into senior logistics or commercial roles No two days are the same

Location: APAC - Australia About the Job: LaunchDarkly is looking for an experienced, self-directed Sales Development Representative to own the first stage of engagement across APAC. You will manage and qualify inbound leads, event MQLs, and accounts showing meaningful engagement through our account-based programs. This is not a purely reactive lead-response role. You will combine fast, consultative follow-up with thoughtful, proactive outreach to turn customer interest and buying signals into qualified meetings and pipeline. Responsibilities: Act as the first point of contact for prospective customers across the region, creating a fast, thoughtful, and credible first impression. Respond rapidly to high-intent inbound inquiries, including demo requests, pricing requests, trials, contact forms, and other hand-raisers. Own follow-up for event leads, adapting outreach based on the person, account, and engagement history. Research and proactively engage targeted accounts that show meaningful engagement and buying intent. Convert qualified interest into sales-ready meetings and opportunities for Account Executives. Execute coordinated outreach across phone, email, LinkedIn, and other approved channels. Maintain complete, accurate, and timely activity, qualification notes, and account context in Salesforce. Partner closely with Account Executives, Marketing, Revenue Operations, and the global SDR organization to improve lead quality, routing, messaging, and conversion. Share patterns and feedback from prospects so the broader team can improve campaigns, events, content, and the customer journey. Qualifications: At least 1 year of successful SDR or BDR experience in B2B SaaS or a similar environment. A demonstrated record of setting goals, taking ownership, and delivering measurable results. Experience communicating with customers, prospects, or other external audiences. Strong judgment and the ability to operate independently. Excellent written and verbal communication skills in English, with the confidence to engage senior and technical stakeholders. About LaunchDarkly: Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by: Improving the velocity and stability of software releases, without the fear of end customer outages Delivering targeted experiences by easily personalizing features to customer cohorts Maximizing the business impact of every feature through the ability to experiment and optimize Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at hr@launchdarkly.com . Do you need a disability accommodation? Fill out this accommodations request form and someone from our People Operations team will contact you for assistance. Your safety matters to us. To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @LaunchDarkly .com email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains.  Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit Careers | LaunchDarkly directly for confirmed job openings and links to apply. Please notify us of any fraudulent representation by sending an email to careers@launchdarkly.com .

Location: Moldova OUR HIRING PROCESS: We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment. We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team. From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy We are looking for a proactive and detail-oriented General QA Engineer to help ensure the quality and reliability of our product. In this role, you will combine manual and automated testing, build and maintain scalable Playwright test suites, leverage AI-powered tools to increase efficiency and work closely with engineering and product teams to deliver a seamless user experience. As part of our team, your responsibilities in this role will include: Automates validation across UI, APIs, dashboards Maintains reusable test systems, flakes analytics Development and maintenance of a suite of e2e/UI tests in Playwright (TS), covering critical user scenarios. Use of AI in work Practical use of LLM tools (e.g., ChatGPT, GitHub Copilot/Codeium) to optimize the execution of testing tasks. Performing manual testing of features (planning, test design, regression, exploratory). Integration and optimization of test runs in CI (parallelization, stabilization, flakiness metrics). Setting up reporting and observability for automated tests (traces, video, flake analytics). Collaboration with engineering and product: requirements clarification, help reproducing defects, and improving testability. Maintaining the quality of test data and environments. Our ideal candidate possesses the following skills: 3–5 years in QA, including 1.5+ years in automation using JavaScript/Playwright. Strong Playwright: Test Runner, fixtures, projects, parallelization, and sharding. Auto-wait/locators, stable selectors, working with flakes (timeouts, retries, expect.poll). BrowserContext/Page, environment isolation, test data management. Tracing, video/screenshots, network mocking (route), APIRequestContext. Page Object/Screenplay patterns, project structure, reusability. AI & No-Code Integration: Building test workflows in n8n, Zapier, Gumloop. Use of no-code tools as part of the automated test infrastructure. AI-Enhanced Testing: Practical use of LLMs (e.g., ChatGPT, Copilot). Explore AI QA tools (Testim, Diffblue, CodiumAI, Mabl). JavaScript/TypeScript at advanced mid-level: Async/await, promises, modules, TS typing, interfaces, generics. NPM/Yarn, Node.js scripts, ESLint/Prettier configuration. API testing: REST, Postman/Swagger. Browser DevTools: network, storage, cookies, CORS, headers, status codes. Databases: solid SQL, basic work with test data. CI/CD and VCS: Git (branching, PR, code review). Integration of automated tests into CI (GitHub Actions/Jenkins), artifacts, and reports. Running tests in containers/headless, dependency management, and caching. Manual testing: Requirements analysis. Creation of all types of test documentation. Test design techniques. Types of testing. English: reading documentation and written communication (Intermediate+). Ukrainian and/or Russian language proficiency is a must. What we offer: Opportunity to shape the backbone systems of a modern, data-driven digital company A collaborative, innovation-first environment that values initiative and experimentation Reduced working hours on Fridays during the summer Days off on US national holidays and your birthday Schedule: Monday–Friday, 1 PM – 9 PM EET (including 1 hour break) Why join us? You’ll be at the intersection of technology, process innovation, and business growth – building systems that empower our teams to work smarter, faster, and more collaboratively. If you’re a strategic thinker who loves turning complexity into clarity and ideas into scalable solutions, we’d love to meet you.

Location: Washington, District of Columbia, United States Dexis is a dynamic professional services firm dedicated to partnering with government and community leaders both in the U.S. and internationally to achieve critical social outcomes in a rapidly changing world. At Dexis, you will experience a corporate culture of inclusiveness, respect, fairness, and trust. You will be given the means and mentorship needed to succeed, and your creativity will be rewarded. About the Position Dexis is seeking an on-site Administrative Assistant to provide administrative and executive support to the U.S. International Development Finance Corporation (DFC), Office of the Chief Executive (CEO). This position will serve as a key company representative, providing consistent customer service, clerical support, and day-to-day administrative assistance to DFC’s front office and senior leadership. This is a fully on-site position and requires regular in-person attendance at the DFC office in Washington, DC. Responsibilities The Contractor will work for the Office of the Chief Executive (CEO) performs general clerical, administrative and secretarial support services as assigned in support of the DFC mission and provides information related to administrative and procedural matters as follows but not limited to: Office and Executive Administrative Support: Manage calendars, schedule meetings, coordinate appointments, and arrange conference rooms or virtual meeting resources, as assigned. Prepare meeting agendas, attendance lists, briefing materials, meeting packets, and follow-up action-item lists. Draft, edit, format, proofread, and distribute routine correspondence, memoranda, reports, presentations, and other documents. Receive, screen, route, and track incoming correspondence, telephone calls, requests, and inquiries. Maintain electronic and paper files in accordance with DFC records-management requirements. Support data entry, spreadsheet maintenance, tracking logs, dashboards, and routine reports. Support the preparation, routing, tracking, and filing of procurement, travel, financial, human-resources, facilities, and administrative documents, as assigned. Monitor shared email inboxes or service queues and route requests to the appropriate DFC office or authorized individual. Meeting, Event, and Communication Support: Coordinate logistics for meetings, training sessions, events, and conferences. Prepare conference rooms and ensure requested materials, equipment, and participant information are available. Coordinate with facilities staff, information technology personnel, security staff, and other stakeholders to support meetings and events. Prepare notes, action items, and follow-up correspondence when requested. Provide professional support to DFC personnel, external stakeholders, and visitors. Records and Information Management: Organize, maintain, and retrieve official and working files. Ensure documents are accurately named, stored, and retained in designated systems. Protect sensitive, confidential, proprietary, and personally identifiable information. Follow DFC procedures for records retention, information handling, and disposition. Maintain status trackers for assignments, correspondence, deliverables, and office actions. General Administrative Support: Order, receive, and organize office supplies and administrative materials, as directed. Assist with onboarding logistics, workspace coordination, and administrative orientation for new personnel, as authorized. Support routine administrative research, information gathering, and report preparation. Perform other administrative tasks within the scope of this PWS that are assigned by an authorized Government official. Schedule appointments, gives information to callers, takes dictation, and otherwise relieves officials of clerical work and minor administrative and business details. Reserves conference rooms and request facilities services. When required, prepare and/or makes requests for (a) official transportation within and outside Washington D.C. for executive (b) office/conference room reservations for visitors or other personnel. Compensation This is a Service Contract Act (SCA)-covered position. The hourly rate is $28.85, plus $5.42 per hour in applicable health and welfare fringe benefits, in accordance with SCA provisions. Qualifications At least four (4) years of progressively responsible administrative, clerical, executive-assistant, secretarial, office-management, customer-service, or records-management experience is required. At least two (2) years of the required experience shall include direct support to senior management, executive leadership, a front office, or a comparable high-visibility professional environment. Minimum Education – High school diploma or equivalent is required. Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, Teams, Adobe Acrobat, and shared electronic-file or collaboration systems is required. Strong written and verbal communication skills. Demonstrated ability to prioritize competing assignments, meet deadlines, maintain confidentiality, and exercise professional judgment. Create and maintain calendars, spreadsheets, correspondence, reports, meeting materials, tracking logs, and electronic files without extensive Government training. Preferred Qualifications Experience in a executive office, C-suite office, or similarly structured corporate or public-sector organization is strongly preferred. An associate’s degree, bachelor’s degree, or relevant professional certification in business administration, office management, communications, public administration, or a related field is preferred. Below is the pay range aligned with this position. When creating an offer, Dexis evaluates compensation holistically, triangulating between external market research , our budget for the position, and internal equity to arrive at a figure that is fair and competitive. Hourly pay range: $28.85 — $28.85 USD Benefits Dexis offers benefits to support employees’ health, financial security, and well-being. The benefits outlined below are for full-time, US-based positions only. These benefits include: Medical and prescription drug coverage: A choice of three UnitedHealthcare medical plans, with coverage options for employees and eligible dependents. Dental insurance: Dental coverage for employees and eligible dependents, including preventive, basic, major, and orthodontic services, subject to plan limits. Company-paid vision insurance: Vision coverage for employees and eligible dependents, with premiums paid in full by Dexis. Employer-funded health reimbursement arrangement (HRA): Employees who enroll in the Silver HRA medical plan receive an employer-funded HRA to help pay eligible in-network deductible expenses. Company-paid life and disability insurance: Basic life and accidental death and dismemberment (AD&D) insurance, plus short-term and long-term disability coverage. Optional supplemental insurance: Voluntary supplemental life and AD&D insurance options, including life insurance options for eligible dependents. Employee Assistance Program (EAP): Company-paid access to confidential counseling and legal and financial support resources for employees and their families. Health and wellness resources: Virtual care, behavioral health resources, and wellness programs available through the medical plan. Benefits assistance: Personalized support with benefit enrollment, coverage questions, claims, and finding providers through the Employee Care Center. Participation, coverage, and employee contributions are subject to applicable benefit plan terms and eligibility requirements. Dexis is on a mission to help solve today’s most pressing global political, social, and economic challenges and create a world where all people are safe and prosperous. As a Dexis employee, you will be challenged, empowered, and mentored. Our motto is “find a way or make a way” — that’s how Dexis goes “all in.” How will you? If you are passionate about this opportunity, apply now! Only those applicants who meet the above criteria will be contacted for interview. Dexis is an Equal Opportunity Employer, and does not discriminate on the basis of race, color, sex, national origin, religion, pregnancy, disability, age, genetic information, military service, veteran status, ethnicity, citizenship, sexual orientation, gender identity, marital status, childbirth and related medical conditions, including lactation, or any other protected class under applicable law.

Location: London Workplace: OnSite Company Description We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers. Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact. With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started. THE ROLE We are looking for a skilled, tech-savvy Legal Operations Specialist to join our fast-paced legal team. As a core member of the department within a leading payment processing company, you will help drive operational excellence, scale our legal tech stack, and streamline workflows. The ideal candidate helps bridge the gap between legal expertise, technology, and data-driven efficiency. You will be responsible for managing our complex contract ecosystems, optimising team collaboration tools, and leveraging Artificial Intelligence (AI) to design modern, automated legal processes. Key Responsibilities: - Legal Tech Stack & Automation Strategy: Support the administration, integration, and continuous improvement of our legal technology tools, with a heavy emphasis on Contract Lifecycle Management (CLM) systems. - Atlassian Ecosystem: Support the legal department's Jira infrastructure. This includes assisting with the design, maintenance, and optimisation of workflows in Jira Service Management (JSM) for legal intake, helping manage Jira Spaces, and building out a comprehensive, user-friendly knowledge base in Confluence. - AI & Process Engineering: Proactively identify opportunities to embed AI and machine learning tools into everyday legal operations, supporting the development and implementation of AI-driven efficiencies (e.g., automated contract review, AI search optimisation, legal operations chatbots, and automated triaging) to help reduce cycle times. - Workflow Optimisation: Evaluate existing legal processes, identify bottlenecks in the payment processing legal pipeline (e.g., merchant agreements, vendor contracts, regulatory tracking), and engineer streamlined, scalable workflows. - Data Analytics & Reporting: Design dashboards and generate metrics within Jira and CLM tools to track legal spend, turnaround times, contract volumes, and team capacity. Present actionable insights to legal leadership. - Vendor & Resource Support: Help manage relationships with legal tech vendors (e.g. Brightflag) and ensure the team is maximising the value of industry resources (e.g., CLOC, ACC). Required Experience & Qualifications - Minimum of 1 year of experience in Legal Operations, ideally within a fintech, payment processing, or highly regulated corporate environment. - Experience working with enterprise CLM systems (e.g., Ironclad, LinkSquares, Icertis, or Conga), including template building and workflow routing. - Good working knowledge of Jira, specifically designing custom workflows, queues, and SLAs in JSM, helping manage Jira Spaces, and structuring documentation in Confluence. - Experience using generative AI tools, prompt engineering, or AI-backed legal tech features to build efficiencies, automate repetitive tasks, and analyse legal data. - General understanding of the legal operational challenges unique to payment processing, financial services, or tech companies. Preferred Skills & Core Competencies - Tech-Forward Mindset: Instead of simply using tools, look for ways to make them talk to each other. Experience with integrations (APIs, Zapier) is a massive plus. - Problem-Solving & Agility: Ability to thrive in a high-volume, rapidly changing corporate environment. - Project Management: Strong organisational skills with a proven ability to manage and support multiple tech implementation projects simultaneously (PRINCE2 qualification a plus, but not necessary). - Collaboration & Communication: Exceptional ability to translate complex technical or legal requirements into clear, user-friendly processes for cross-functional stakeholders such as Product, Sales and Compliance. Additional Information Bring all of you to work We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one. Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands. We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here. It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. Life at Checkout.com http://Checkout.com We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us. For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/

Location: New York Workplace: OnSite Company Description We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers. Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact. With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started. We are looking for a Sr Manager, Account Based Marketing (SAT) to build, execute, and scale Checkout.com http://Checkout.com’s enterprise demand generation and Account-Based Marketing (ABM) strategies across North America. This role is a perfect hybrid of strategic rigor and hands-on execution. You will own the pipeline journey from first touch through to early-stage qualified opportunities, with a heavy emphasis on driving qualified pipeline and executive engagement alongside our Strategic Accounts team. As a key driver of our NAMER growth strategy, you will build the operational blueprint for how we target, engage, and convert high-value enterprise buyers—including CFOs, Heads of Payments, Treasurers, and CTOs at Fortune 500 and hyper-growth digital businesses.   What you will do - Drive NAMER Pipeline & Revenue: Own the strategic plan and execution for regional demand generation, with ultimate accountability for driving qualified enterprise pipeline and closed-won revenue. - Architect Next-Gen ABM Programs: Design, launch, and scale 1:1 and 1:few Account-Based Marketing (ABM) programs tailored to high-value enterprise targets in the US and Canada. - Optimize the Marketing-to-Sales Funnel: Partner deeply with Revenue Operations, Marketing Operations, and Sales to refine lead scoring, qualification, routing, and shared SLAs to maximize conversion rates and eliminate funnel friction. - Scale High-Leverage Channels: Identify, test, and scale the most effective acquisition channels (e.g., personalization email and nurture campaigns, targeted paid digital, webinars, bespoke content syndication, and industry events) specifically optimized for the North American enterprise market. - Master the Enterprise Persona: Develop sophisticated segmentation and messaging strategies that resonate with complex buying committees—balancing highly technical personas (Product/Engineering) with commercial decision-makers (Finance/C-Suite). - Align Cross-Functionally: Act as a critical bridge between Enterprise Marketing, Product Marketing, Field Marketing, and Sales to ensure unified, integrated campaigns across the entire buyer journey. - Build for the Future: Establish the framework and early momentum for a high-performing demand gen function, keeping a laser focus on data-driven insights to constantly optimize ROI. - Qualifications & Experience: - 6–8+ years of experience in demand generation, revenue marketing, or growth marketing within B2B SaaS or Fintech, with a proven track record supporting complex enterprise sales cycles. - Proven ABM Expertise: Direct experience building and scaling highly targeted Account-Based Marketing programs that have measurably driven pipeline acceleration and closed-won revenue. - Fintech or Payments Background (Highly Desired): A strong understanding of the payments landscape, digital commerce, or complex financial ecosystems is a massive plus. - Data-Driven & Commercially Minded: Deep comfort with marketing automation, CRM systems, ABM tech stacks, and advanced multi-touch attribution models. - Fluidity Between Strategy & Execution: You love setting the high-level roadmap but are equally excited to roll up your sleeves, write the copy, build the campaign, and dive into the data yourself. - Exceptional Collaboration Skills: Strong cross-functional instincts with the ability to influence, align, and drive accountability across marketing, revenue ops, and senior sales leadership in a fast-paced environment. What We Offer - Comprehensive healthcare, vision, and dental benefits. - A highly collaborative, dynamic, and flexible working environment. - The opportunity to shape the growth story of a global fintech giant in North America. Additional Information Bring all of you to work We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one. Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands. We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here. It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. Life at Checkout.com http://Checkout.com We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us. For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/

Location: San Francisco; Washington, D.C.; New York Engagement: Contractor Reporting to: Academy Partnerships Lead Location and travel: Remote within the U.S., with a preference for candidates based in San Francisco, New York, or Washington, DC; travel may be required for assigned Jams. About the Team OpenAI Academy works with nonprofits, educational institutions, community organizations, and other partners to bring practical AI learning to the people they serve. Our Community Trainer Program helps partners develop the capacity to deliver training, while Academy Jams bring participants together for hands-on learning and problem solving. ABOUT THE ROLE We’re looking for a Partner Operations contractor to run the day-to-day systems and coordination behind two parts of Academy: our train-the-trainer program and the delivery of Academy Jams. Reporting to the Academy Partnerships Lead, you will keep partner onboarding, cohort administration, records, communications, and program delivery organized and dependable. This role combines detailed internal operations with hands-on event execution. You should enjoy maintaining accurate systems and closing every follow-up as much as helping a live event run smoothly. The Partnerships Lead sets partner strategy and commitments; you turn those commitments into clear workflows and reliable delivery. IN THIS ROLE, YOU WILL: - Run partner and participant onboarding for the Community Trainer Program, including intake, required information, cohort placement, scheduling, access requests, and timely follow-up. - Maintain accurate partner, trainer, and cohort records across Academy’s approved systems, with clear owners, status definitions, and documentation. - Coordinate invitations, calendars, reminders, materials, office hours, and participant communications throughout each cohort. - Track prerequisites, attendance, assessments, teach-backs, and completion against criteria set by instructional colleagues; route readiness and credential decisions to the designated owners. - Coordinate system access, data handoffs, and operational issues with internal teams and delivery partners, reconciling discrepancies before they affect participants. - Build and maintain checklists, standard communications, dashboards, and operating procedures that make recurring work easier to execute and audit. - Manage delivery workplans for assigned Jams, including partner follow-up, location readiness, registration, vendors, staffing, run-of-show materials, and day-of support. - Coordinate with the Academy Partnerships Lead on partner commitments and with event and instructional colleagues on logistics, content readiness, and facilitator preparation. - Track expenses, dependencies, and risks; escalate exceptions that require a decision and keep partners informed of next steps. - Collect program and event feedback, close out records, and recommend improvements to onboarding, cohort operations, and Jam delivery. YOU MIGHT THRIVE IN THIS ROLE IF YOU: - Have experience in program operations, partner operations, training administration, or another role where accurate records and consistent execution matter. - Have supported cohorts, partner networks, or recurring programs involving onboarding, scheduling, participant communications, and completion tracking. - Notice missing information and conflicting records, and follow through until they are resolved. - Are confident managing spreadsheets, shared databases, and program systems, with clear documentation and appropriate handling of participant information. - Have hands-on experience coordinating in-person or hybrid events and can switch from detailed administration to live problem solving. - Communicate clearly with partners and internal teams, including when you need to surface a missed deadline or unresolved dependency. - Can prioritize across recurring operations and event deadlines and make capacity constraints visible early. - Have worked in education, workforce development, nonprofit, or community programs; familiarity with train-the-trainer models is helpful.

Location: New York Workplace: OnSite Company Description We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers. Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact. With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started. We are looking for a Sr Manager, Account Based Marketing (NORAM) to build, execute, and scale Checkout.com http://Checkout.com’s enterprise demand generation and Account-Based Marketing (ABM) strategies across North America. This role is a perfect hybrid of strategic rigor and hands-on execution. You will own the pipeline journey from first touch through to early-stage qualified opportunities, with a heavy emphasis on driving qualified pipeline and executive engagement alongside our Enterprise Sales team. As a key driver of our NAMER growth strategy, you will build the operational blueprint for how we target, engage, and convert high-value enterprise buyers—including CFOs, Heads of Payments, Treasurers, and CTOs at Fortune 500 and hyper-growth digital businesses. What you will do - Drive NAMER Pipeline & Revenue: Own the strategic plan and execution for regional demand generation, with ultimate accountability for driving qualified enterprise pipeline and closed-won revenue. - Architect Next-Gen ABM Programs: Design, launch, and scale 1:1 and 1:few Account-Based Marketing (ABM) programs tailored to high-value enterprise targets in the US and Canada. - Optimize the Marketing-to-Sales Funnel: Partner deeply with Revenue Operations, Marketing Operations, and Sales to refine lead scoring, qualification, routing, and shared SLAs to maximize conversion rates and eliminate funnel friction. - Scale High-Leverage Channels: Identify, test, and scale the most effective acquisition channels (e.g., personalization email and nurture campaigns, targeted paid digital, webinars, bespoke content syndication, and industry events) specifically optimized for the North American enterprise market. - Master the Enterprise Persona: Develop sophisticated segmentation and messaging strategies that resonate with complex buying committees—balancing highly technical personas (Product/Engineering) with commercial decision-makers (Finance/C-Suite). - Align Cross-Functionally: Act as a critical bridge between Enterprise Marketing, Product Marketing, Field Marketing, and Sales to ensure unified, integrated campaigns across the entire buyer journey. - Build for the Future: Establish the framework and early momentum for a high-performing demand gen function, keeping a laser focus on data-driven insights to constantly optimize ROI. - Qualifications & Experience: - 6–8+ years of experience in demand generation, revenue marketing, or growth marketing within B2B SaaS or Fintech, with a proven track record supporting complex enterprise sales cycles. - Proven ABM Expertise: Direct experience building and scaling highly targeted Account-Based Marketing programs that have measurably driven pipeline acceleration and closed-won revenue. - Fintech or Payments Background (Highly Desired): A strong understanding of the payments landscape, digital commerce, or complex financial ecosystems is a massive plus. - Data-Driven & Commercially Minded: Deep comfort with marketing automation, CRM systems, ABM tech stacks, and advanced multi-touch attribution models. - Fluidity Between Strategy & Execution: You love setting the high-level roadmap but are equally excited to roll up your sleeves, write the copy, build the campaign, and dive into the data yourself. - Exceptional Collaboration Skills: Strong cross-functional instincts with the ability to influence, align, and drive accountability across marketing, revenue ops, and senior sales leadership in a fast-paced environment. What We Offer - Comprehensive healthcare, vision, and dental benefits. - A highly collaborative, dynamic, and flexible working environment. - The opportunity to shape the growth story of a global fintech giant in North America. Additional Information Bring all of you to work We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one. Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands. We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here. It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. Life at Checkout.com http://Checkout.com We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us. For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/

Location: Remote (UK) 🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts , accounts for 16-17 year olds , a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save , invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ 📍UK Remote (with essential travel to our global offshore sites) | 💰£51,200 - £64,700 + Incentive Awards + Benefits ✨ Our Global Ops Team ⭐️ At Monzo, our customers should receive great service regardless of where it is delivered. Turning our partner estate direction into successful outcomes requires clear programme design, coordinated delivery and strong ownership across teams and partners. The Partner Strategy and Delivery Manager exists to determine how agreed priorities will be tackled. You will turn a strategic focus area or business outcome into a clear programme approach, define what needs to happen and lead the work through delivery, stabilisation and handover. Delivery is expected at every level within the pillar. In this role, most of your time will be spent designing how an agreed priority will be tackled and leading the resulting project or programme. You will contribute evidence and recommendations that can influence future priorities, and you will remain sufficiently close to the detailed delivery to ensure the approach works in practice. 🔑 You’ll play a key role by... Programme design and definition Programme strategy & scoping: Translate strategic objectives into clear, actionable delivery roadmaps—defining scope, workstreams, sequencing, success metrics, and required analytical inputs for complex initiatives. Integrated planning & governance: Establish end-to-end plans, milestones, and proportionate governance models to manage dependencies, guide cross-functional inputs, and maintain clear stakeholder visibility. Agile adaptability & BAU transition: Design implementation, stabilisation, and handover strategies from kickoff, dynamically adapting programme parameters as business conditions evolve to ensure seamless transition to BAU. Analysis, recommendations and business cases Problem structuring & root cause analysis: Deconstruct ambiguous strategic issues into clear workstreams, synthesising operational data, partner insights, and team findings to isolate systemic estate themes from domain-specific matters. Holistic solution design: Evaluate estate-wide processes, services, and locations to build practical, evidence-based options that clearly articulate trade-offs, operational impacts, and strategic pathways forward. Business case ownership: Own the development of robust business cases, thoroughly detailing customer value, financial costs, operational benefits, dependencies, risks, and counterfactual impacts. Product & Tech integration: Partner with Product and Technology leads to design system and process optimisations that maximise operational efficiency, customer experience, and commercial return. Executive decision support: Author high-impact program proposals, decision papers, and leadership presentations to drive clarity and enable informed executive decision-making. Programme delivery End-to-end delivery & cross-functional coordination: Lead complex programmes from kickoff through to realised outcomes, serving as the primary point of contact coordinating workstreams, dependencies, and key decisions across Global Ops, GCOO, and partner organisations. Partner alignment & hands-on leadership: Direct partner working sessions to set delivery expectations, maintaining active hands-on involvement in critical path tasks while constructively challenging delays and ownership gaps. Governance, risk & benefit tracking: Embed customer, risk, regulatory, and resilience standards throughout programme design, continuously tracking performance against target metrics and adjusting execution to guarantee benefit realisation. Stabilisation, BAU transfer & post-implementation review: Oversee implementation and stabilisation through to formal BAU handover—ensuring documented ownership and metrics—and conduct post-delivery reviews to capture strategic learnings for future initiatives. Team and portfolio contribution Matrix leadership & coaching: Guide more junior colleagues across program workstreams, providing clear strategic context, quality assurance, and constructive coaching while empowering autonomous delivery. Pillar standards & strategic insight: Share emerging risks, dependencies, and themes with the Strategy Lead while contributing to consistent, pillar-wide governance, business case, and benefit-tracking frameworks. Cross-operational execution & mobility: Lead ad-hoc cross-functional initiatives across teams and partners, traveling periodically across UK and international locations to support discovery, sourcing, mobilisation, and stabilisation. 🤩 We’d love to hear from you if… Significant experience designing and delivering complex projects or programmes across multiple teams, stakeholders and external partners. Essential experience working with outsourced operations, suppliers or third party partners. Ability to travel within the UK and internationally when required. We currently have sites in India, Romania and South Africa, with plans underway for the EU. Proven ability to take an agreed strategic priority or ambiguous problem and turn it into a clear programme approach and route to delivery. Strong programme design and delivery skills, including scope definition, workstream design, planning, governance, risk management, dependency management, success measures and handover. Experience setting meaningful programme outcomes, measures and expected benefits and monitoring delivery against them. Strong analytical and problem solving skills, with the ability to bring together quantitative and qualitative evidence and turn it into a clear recommendation. Experience developing or owning high quality business cases, proposals and decision materials. Sound commercial and operational judgement, with the ability to balance customer outcomes, quality, risk, resilience, flexibility, cost and long term value. Proven ability to influence leaders, operational teams and external partners across organisational boundaries. Strong stakeholder leadership skills, with the ability to create clarity, resolve ambiguity and maintain momentum across a complex programme. Confidence leading partner conversations and constructively challenging missed commitments or weak outcomes. Excellent written and verbal communication skills, including the ability to structure complex information into clear proposals, papers and presentations. The ability to coordinate and challenge the work of others while coaching and supporting less experienced colleagues. Strong organisation and prioritisation skills, with the ability to manage changing priorities and several dependencies without losing focus on the intended outcome. Experience working in a regulated or customer sensitive environment, with sound judgement on customer impact, governance and control. A collaborative and challenging approach, with the confidence to question assumptions, address difficult issues and bring stakeholders together around a clear outcome. Experience within financial services, global operations, partner estate planning, mobilisation, transition or Product and Technology enabled operational change would be particularly valuable. 🌈 The application journey has 4 key steps: Application questions 30 minute Recruiter Call Practical take-home task Competency-based interview around Stakeholders and Values 🙌 What’s in it for you 💰 £51,200 - £64,700 + Incentive awards + Benefits ✨ 📍Distributed working within the UK (with ad hoc meetings in London) and essential international travel to our offshore partner sites. 🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more! Read our full list of benefits . Our average process takes around 4 weeks but we'll always work around your availability. You'll have the chance to speak to our recruitment team at various points during your process, but if you do have any specific questions ahead of this please contact ninaebanksmetcalfe@monzo.com 🤖 We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here . Applications will close once a sufficient number of high-quality submissions are received, so early application is strongly encouraged. #LI-REMOTE #LI-NEM Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report. We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

Location: London, United Kingdom Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. The Role: We are on a mission to revolutionise the retail e-commerce industry. We are a tech-driven company, committed to delivering innovative solutions that redefine the shopping experience for millions of customers worldwide. We are at the forefront of something massive, and we're looking for an experienced leader who can help us shape the future of retail e-commerce. Retail (non-food Shopping) is how Deliveroo and Wolt grow beyond restaurants and grocery. As the Head of Retail, Strategy & Operations , you will lead the direction of Deliveroo and Wolt’s newest vertical. Reporting to the Director of Strategy & Operations, New Verticals EMEA, you will shape our approach across commercial, operations, marketing and customer experience. This role owns the strategy and operating rhythm for the business: where we play, which retailers we need in each market, whether they succeed after launch, and whether revenue and profit are on the plan. This is an individual contributor (IC) role, meaning you won’t have any direct reports. You will set the agenda that Product, Commercial, Marketing, Operations, and country teams execute, and you will need to work cross-functionally with teams to ensure plans are delivered. The NV Strategy & Operations team is responsible for the end-to-end strategy and performance management of New Verticals EMEA as a whole, including target-setting, goals and OKRs, and the weekly and monthly business reviews. Within that, this role owns the Retail strategy. The role is hybrid in London, with 3 days per week in the office and potential for quarterly travel to offices in the US and EMEA as required. Responsibilities: Define our future strategy for Retail, including "where we play" and "how we win" to grow revenue and drive customer acquisition. Identify future elements of our customer and partner value proposition and the required capabilities to deliver them in collaboration with the NV tech teams, and lead deployment of these across EMEA. Establish a roadmap to becoming the preferred delivery provider for our Retail partners. Develop an understanding of Retail partner needs and advocate for them across teams. Ensure detailed implementation plans are developed across markets and teams, with a strong follow-up on execution through robust tracking and issue resolution. Lead delivery of revenue growth by identifying partner growth levers for Retail and supporting local teams to deploy them across their partner portfolios. Manage the P&L and all financial investments to realise or exceed our annual financial goals. Set annual plans including resource allocation, budgets and market targets for the EMEA portfolio. Lead performance management and forecasting routines to ensure in-year delivery and course-correction to meet revenue and profit targets. Support negotiations with the largest partners and ensure teams approach all negotiations following our Retail commercial framework regarding rate structure and return on investment. Ensure that local teams can build joint business plans with the most important Retail partners. Collaborate with the global Merchant organisation on the partners with an international footprint. Create a compelling vision with a sense of unity and a desire to perform together. Provide reporting, best-practice guides, playbooks and training so teams can run the plan effectively. Foster collaboration throughout the organisation, understanding the benefit and importance of central / local collaboration. Leadership Capabilities & Behaviours: Performance-focused: A drive to understand what happened, why it happened and what to do next. Owns a recurring operating rhythm with fixed deadlines, holds a high bar for accuracy, and sets escalation routes when goals are off track. Structured: Brings structure to recurring processes and complex problems. Manages multiple workstreams across regions and follows actions through to closure. Influential and collaborative: Builds trust with stakeholders and functional leads. Challenges assumptions and pushes for clear decisions and owners, even when data is incomplete. Adapts their style to the audience and is a trusted advisor to senior partners and teams. Commercial and analytical: Connects customer, operational and financial metrics to explain performance. Understands the trade-offs between growth and profitability. Solution finding and strategy: Identifies commercial opportunities and issues in complex situations, and turns them into clear commercial choices . Thought-leadership: Uses data and insight from across the market to shape a clear vision for the future that is recognised internally and externally as industry leading. Change Management: Role-models a continuous improvement mindset that embraces change and deploys best-practice approaches to win hearts and minds, so changes embed in the organisation. Community-Building: A team player who readily collaborates across teams and will sponsor or lead programmes that inspire an engaged, diverse, winning organisation. Experience & Skills: Demonstrated track record in strategy consulting or similar (ideally 4-6 years of experience). Experience in grocery, retail or quick commerce is preferred. Highly analytical mindset with strong modelling skills, and the ability to break down large data sets and turn them into actionable insights. Comfortable with P&L metrics. Experience running performance management processes, such as business reviews, KPI reporting and plan tracking, for senior audiences. Strong problem-solving skills, including identifying root causes, assessing risks and impacts, and determining effective solutions. Strong stakeholder management skills, with experience working with regional and functional teams inside complex, matrixed organisations. Strong written and verbal communication, including concise, numbers-led commentary for senior leadership. Key questions the role supports: What is our strategy for growing non-food retail across EMEA? How do we win in retail quick commerce, and what is our value proposition? Which product features and capabilities do we need to succeed? Which hero retailers do we need to onboard in each market? How do we make those retailers successful after launch? Which consumer missions and moments are we relevant to? How are we pacing against the long-term plan, and what is driving performance? Key interfaces: NV EMEA leadership, and other cross-functional senior stakeholders NV functional leads (Product, Commercial, Marketing and Operations, at regional and global level) US DoorDash Global Retail teams (S&O, Product, Commercial, Finance) Regional General Managers (RGMs) and their regional and country commercial teams across Deliveroo & Wolt markets. Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness .

Location: Abu Dhabi, UAE; Kuala Lumpur, Malaysia About Us Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance. Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution. Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services. Role Overview Develop and maintain the backend capabilities of the Reach Platform across push notifications, SMS, email, and other messaging channels. Work closely with Compliance, Security, Product, Frontend, QA, and third-party providers to support message delivery across the company's global sites. Responsibilities Develop the Reach Platform backend and its core capabilities across push notifications, SMS, email, WhatsApp, and other messaging channels. Own architecture design, feature development, performance optimization, reliability, and day-to-day operations for the delivery chain. Build unified, reliable, efficient, and scalable messaging infrastructure for multiple sites and business lines. Core capabilities include message intake, task scheduling, user routing, channel selection, provider management, frequency limits and safeguards against erroneous sends, priority scheduling, delivery status callbacks, reporting, and effectiveness analysis. Ensure timely and reliable delivery at high volume and under high concurrency. Improve platform reliability and observability through monitoring, alerts, logs, distributed tracing, and service level objectives (SLOs). Improve the speed of incident detection, diagnosis, and recovery. Plan capacity, run load tests, and optimize the system for large-scale campaigns, traffic spikes, and operational activities. Collaborate with Product, Frontend, client engineering, QA, Data, Compliance, Security, Procurement, and third-party providers. Deliver compliant messaging capabilities across countries and regions, supporting marketing campaigns, trading alerts, security notifications, one-time passwords (OTPs), and system notifications. Provide stable, efficient, secure, and measurable messaging services for users worldwide. Requirements Essential Qualifications Bachelor's degree or above in computer science or a related field, with at least five years of backend development experience. Strong proficiency in Go or Java, solid distributed systems design skills, and experience with high-concurrency messaging or queueing systems. Proficiency with Kafka, including event-driven architectures, consumer group management, and consumer lag monitoring. Familiarity with Redis caching, rate limiting, distributed locks, and hot-key management. Familiarity with MySQL schema design and optimization, including table sharding strategies, index optimization, and slow query remediation. Familiarity with gRPC-based microservice communication and service discovery using Nacos. Familiarity with Kubernetes deployments and an understanding of horizontal pod autoscaling (HPA). Strong system design skills and the ability to independently design technical solutions for complex requirements. A strong sense of ownership and responsibility, with a proactive approach to production alerts and timely incident response. Proficiency with AI coding tools such as Claude Code, Cursor, or GitHub Copilot, and the ability to use them for coding, code review, debugging, and solution design while improving development efficiency. Work location: Kuala Lumpur, Malaysia, or Abu Dhabi, United Arab Emirates. Preferred Qualifications Experience developing SMS, email, or push notification systems. Experience with large-scale delivery, task scheduling, channel management, and reliability engineering is especially valuable. Familiarity with Firebase Cloud Messaging (FCM), Apple Push Notification service (APNs), Amazon Simple Email Service (SES), and major SMS or communications providers. Practical experience with provider quotas, rate limits, delivery callbacks, error analysis, and delivery rate optimization is preferred. Experience deploying AI capabilities in production, such as intelligent reconciliation, anomaly detection, operations intelligence, analytics, or agent-based workflows. Why Join Us At Bybit, we are committed to fostering a supportive and enriching work environment. Our benefits include: - Study Growth Fund: We support your professional development and continuous learning. - Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation. - Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world. - Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company. - Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.

Location: Intellias Meet your recruiter Viktoriia Tochylova viktoriia.tochylova@intellias.com https://www.linkedin.com... Vacancy details Software Engineering Python Engineer Senior Bulgaria, Croatia, Egypt, Poland, Portugal, Spain, Ukraine Remote APPLY NOW REFER A FRIEND We are looking for a Senior Python Backend Engineer to build and integrate agent-to-agent communication capabilities on AWS AgentCore platforms. The role focuses on Python backend development, A2A protocol implementation, agent discovery and registration, event-driven communication, and scalable multi-agent interactions. The ideal candidate has strong backend engineering experience, expertise in asynchronous systems, and hands-on knowledge of modern API and agent integration patterns. What project we have for you Our customer is a multinational corporation with more than a century of history and offices in over 180 countries. Their most ambitious goal at the time is to introduce a range of Reduced-Risk Products (RRPs). The target audience is more than 1 billion consumers around the globe. IT platform hosts 700+ applications. Intellia’s mission is to help the client with the engineering of a comprehensive software ecosystem for a game-changing IoT product on the margin of innovative consumer experience and cutting-edge technology. Our teams are involved in the engineering of core platform components for best-in-class eCommerce, Digital Marketing and IoT solutions. As an Engineer, you will become a part of Core Architecture Team and be responsible for the architecture, implementation of best practices in our Digital Engineering Enterprise Platform. The Platform is a set of services and internet applications that accelerate the development and delivery of software applications by taking care of common SDLC challenges. The Platform provides access and consumption for engineering teams to a set of services, technologies, practices for their development and for operating their application, ensuring a set of compliance and best practices. What you will do Design and implement backend services using Python and AWS AgentCore SDK. Build and maintain A2A integrations using AWS AgentCore Runtime and Gateway. Implement agent registration, target configuration, and agent discovery workflows. Develop and maintain Agent Card definitions and .well-known/agent.json endpoints. Implement A2A communication patterns using JSON-RPC 2.0 and event-driven architectures. Design and support agent invocation workflows between caller and target agents. Build asynchronous communication flows using SSE, webhooks, and push notifications. Develop REST APIs and backend services that enable reliable agent interaction and routing. Implement event lifecycle handling, task status tracking, and agent execution monitoring. Ensure secure and scalable communication between distributed agents and services. Collaborate with AI, platform, and security teams to support multi-agent ecosystem integration. Troubleshoot, test, and optimize backend services for performance, reliability, and scalability. Produce technical documentation for integration standards, APIs, and agent connectivity patterns. What you need for this • Python (async, AgentCore SDK, REST) • AWS AgentCore Runtime and Gateway (agent card registration, target configuration) • A2A agent invocation patterns (caller and target template integration) • A2A protocol wire format (JSON-RPC 2.0, SSE task lifecycle events, push notifications) • Agent Card JSON schema authoring and /.well-known/agent.json endpoint implementation Experience: • 5+ years Python or Go backend engineering • API integration and routing • Agent or microservice communication patterns • REST API implementation (building endpoints, not just consuming them) • Understanding of async/event-driven patterns (SSE, webhooks) Will be a plus: • AWS AgentCore Gateway template integration validation • AWS Bedrock multi-agent invocation patterns • SSE event streaming (task lifecycle events, push notifications) • OpenTelemetry trace propagation across A2A agent hops (ADOT) What it’s like to work at Intellias At Intellias, where technology takes center stage, people always come before processes. By creating a comfortable atmosphere in our team, we empower individuals to unlock their true potential and achieve extraordinary results. That’s why we offer a range of benefits that support your well-being and charge your professional growth. We are committed to fostering equity, diversity, and inclusion as an equal opportunity employer. All applicants will be considered for employment without discrimination based on race, color, religion, age, gender, nationality, disability, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law. We welcome and celebrate the uniqueness of every individual. Join Intellias for a career where your perspectives and contributions are vital to our shared success.

Предстоит проектировать инфраструктуру высоконагруженных и отказоустойчивых систем, управлять DevOps-командой и развивать её.

Location: Remote: India About Neo4j: Neo4j is the graph intelligence platform that transforms data into knowledge to power the next generation of intelligent applications and AI systems. It includes enterprise-ready knowledge graphs for accurate, explainable, and governed AI; the most comprehensive, trusted, and easy-to-deploy graph capabilities across any environment and data source; and an unmatched ecosystem trusted by 84 of the Fortune 100 and supported by the world’s largest graph community. Intelligence that works. Results that matter. Built to work everywhere and integrate with everything across every cloud for dynamic, personalized, and autonomous AI systems. We deliver quicker results, contextual knowledge, and solutions that impact customers and employees across the business. Our Vision: At Neo4j, we have always strived to help the world make sense of data. As business, society and knowledge become increasingly connected, our technology promotes innovation by helping organizations to find and understand data relationships. We created, drive and lead the graph database category, and we’re disrupting how organizations leverage their data to innovate and stay competitive. About the Job You will play a critical, hands-on role in guiding enterprise customers through the foundational stages of their deployment journey. As a player-coach and technical anchor for a focused four-person onboarding team , you will split your time between directly delivering complex customer onboardings and serving as the day-to-day technical escalation point and mentor for three fellow engineers. Sitting at the intersection of technical architecture and customer delivery, you will bridge the gap between a signed contract and a production-ready ecosystem. You will serve as a trusted technical advisor, steering customers through critical infrastructure milestones—including cloud provisioning, security hardening, networking, data modelling, and application integration. For fully managed AuraDB cloud customers, you will leverage automation to optimise data modelling, enterprise connectivity, and application health. For self-managed environments, you will apply rigorous Infrastructure-as-Code (IaC) and platform engineering practices to deploy secure, resilient graph clusters across hybrid and multi-cloud architectures. Responsibilities Hands-on Technical Onboarding (~70–80%) Lead technical discovery sessions with enterprise customers to define success criteria, milestones, architecture patterns, and risk mitigation strategies. Guide the provisioning of Neo4j AuraDB environments and self-managed clusters across AWS, Azure, and GCP, establishing secure network architectures using PrivateLink, Private Endpoints, and peering. Implement baseline system hardening, TLS/SSL termination, encryption-at-rest protocols, and enforce least-privileged access through enterprise SSO (OIDC/SAML) and RBAC configurations. Architect robust data ingestion pipelines (bulk imports, stream processing, Change Data Capture) and advise customer development teams on Neo4j driver optimisation, connection pooling, and retry logic. Assist customers in configuring enterprise observability tools (logs and metrics) and deliver best-practice guidance on Cypher query performance and backup/restore planning. Produce high-quality technical deliverables—including architecture diagrams, Architectural Decision Records (ADRs), and runbooks—to ensure smooth operational handoffs. Technical Mentorship & Team Escalation (~20–30%) Serve as the senior technical point of escalation for the onboarding team, unblocking colleagues on complex customer architectures and troubleshooting edge-case issues. Pair with and mentor team members through design reviews, architecture discussions, and customer engagements to continuously elevate collective technical execution. Help balance day-to-day account coverage across the team to maintain consistent onboarding velocity and delivery quality. Synthesise field insights, lessons learned, and reusable blueprints to iterate and optimise our core onboarding methodologies, tooling, and onboarding automation. Minimum Qualifications Bachelor's degree in a technical discipline or equivalent practical experience. 5+ years of experience in a technical, customer-facing role (e.g., Onboarding Engineering, Solutions Architecture, Platform Engineering, or Technical Consulting), with informal or formal experience acting as a technical lead, mentor, or escalation point. Proven track record of operating in a hands-on "player-coach" capacity—comfortable rolling up your sleeves on implementation while guiding peers. Hands-on experience architecting and deploying production workloads in at least one major cloud ecosystem (AWS, Azure, or GCP). Deep technical proficiency in core enterprise networking (VPC/VNet architectures, routing protocols, peering, and PrivateLink/Private Endpoints). Demonstrated experience configuring Enterprise Identity and Access Management (IAM), including SSO (OIDC/SAML) and Role-Based Access Control (RBAC). Preferred Qualifications Strong proficiency in Infrastructure-as-Code (IaC) using Terraform, alongside configuration management tools (e.g., Ansible). Experience with Linux administration, containerisation, and orchestration platforms (Docker, Kubernetes, or managed container services). Hands-on experience with graph databases (ideally Neo4j) and proficiency in query performance tuning (e.g., Cypher optimisation). Familiarity with modern observability stacks (Grafana/Prometheus, Datadog, CloudWatch, Splunk) and enterprise data integration/ETL/CDC tools. Exposure to cloud compliance standards (SOC 2, GDPR, HIPAA) and multi-region/data residency deployment patterns. Why Join Neo4j? Neo4j is, without question, the most popular graph intelligence platform in the world. We have customers in every industry globally, and our products are a proven product/market fit. Joining our team is an opportunity to shape the future of data and analytics. Below are just a few exciting facts about Neo4j. Neo4j is one of the fastest-scaling technology companies in this industry. It recently surpassed $200M in annual recurring revenue (ARR), doubling its ARR over the past three years. Raised the biggest funding round in database history ($325M Series F). Backed by world-class investors like Eurazeo, GV (formerly Google Ventures), and Inovia Capital, Neo4j has raised over $600M in funding and is currently valued at over $2Bn. This puts Neo4j among the most well-funded database companies in history. 84% of the Fortune 100 and 58% of the Fortune 500 use Neo4j. Examples include Boston Scientific , BT Group , Caterpillar , Cisco , Comcast , Department for Education UK , eBay , NBC News , Novo Nordisk , Worldline , and others . Co-founder and CEO Emil Eifrem has built an amazing culture that prides itself on relationships, inclusiveness, innovation, and customer success. Countless industry awards . Massive enterprises and individual developers/data scientists love Neo4j. A strong sense of community and ecosystem is built around the platform. A recent Forrester Total Economic Impact™ Study cited Neo4j as delivering 417% ROI to customers. Research shows that members of underrepresented communities are less likely to apply for jobs when they don’t meet all the qualifications. If this is part of the reason you hesitate to apply, we’d encourage you to reconsider and give us the opportunity to review your application. At Neo4j, we are committed to building awareness and helping to improve these issues. One of our central objectives is to provide an inclusive, diverse, and equitable workplace for everyone to develop their potential and have a positive, career-defining experience. We look forward to receiving your application. Neo4j Values: Neo4j is a Silicon Valley company with a Swedish soul. We foster collaboration and each of us is empowered to contribute and put our innovative stamp on projects. We hire candidates who reflect the following Neo4j core values: (we)-[:VALUE]->(relationships) (we)-[:FOCUS_ON]->(userSuccess) (we)-[:THRIVE_IN]->(:Culture {type: [‘Open’, ‘Inclusive’]}) (we)-[:ASSUME]->(:Intent {direction:’Positive’}) (we)-[:WELCOME]->(:Discussions {nature: ‘IntellectuallyHonest’}) (we)-[:DELIVER_ON]->(ourCommitments) Neo4j is committed to protecting and respecting your privacy. Please read the privacy notice regarding Neo4j's recruitment process to understand how we will handle the personal data that you provide. More information at www.neo4j.com . ©2026 Neo4j, Inc., Neo Technology®, Neo4j®, Cypher®, Neo4j Bloom™, Neo4j Graph Data Science Library™, Neo4j® Aura™, and Neo4j® AuraDB™ are registered trademarks or a trademark of Neo4j, Inc. All other marks are owned by their respective companies.

Location: Belgrade, Remote/Serbia Workplace: remote Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 25 million users choose Tabby to stay in control of their spending and make the most out of their money. The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 70,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. Tabby generates over $18 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region. Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $6,5 billion. ServiceDesk is the L1 layer between frontline support and engineering. Frontline agents escalate complex customer cases to us; we resolve them or route them to the right engineering team, and we own the whole path a ticket takes: from intake and classification to SLA, escalation and closure. We build our own tools for it: an in-house analytics platform, automations in CRM and Jira, and AI-assisted handling of tickets. You will help us make that path faster, clearer and easier to measure. Key Responsibilities: Own and improve the ticket flow between CRM and Jira: statuses, routing, escalation rules between L1, L2 and engineering teams; Keep ticket classification and SLA targets accurate (issue types, categories, responsible teams) and fix gaps in the data; Find where tickets get stuck, bounce back or breach SLA, and turn findings into process changes or clear tasks for engineering; Work with frontline and engineering teams on intake quality: what a good escalation looks like and how to give feedback; Automate routine steps in CRM procedures and Jira (automation rules, scripts); Contribute to our internal tools and services (TypeScript / Node.js, Go): features, fixes and integrations, through merge requests and code review; Help roll out and check AI-assisted ticket handling: what it gets right, where it fails, what to change; Measure the effect of every change with data, and report it in a clear, short form; Prepare and maintain documentation and playbooks for L1 and L2. What you’ll bring: 2+ years in technical support, support operations or a similar role with tiered support (L1/L2/L3) and SLAs; Solid experience with Jira: workflows, JQL, automation rules, dashboards; Experience with a CRM or helpdesk system (ticket lifecycle, queues, routing); SQL for your own analysis: joins, aggregations, working with large tables; Working with logs and monitoring tools to investigate issues (Datadog, Grafana, Kibana); Hands-on coding in at least one of: TypeScript / JavaScript, Go, Python (Google Apps Script counts for automation); Working with Git, merge requests and code review; Understanding of HTTP, REST APIs and webhooks; Process thinking: you can map a flow, spot the weak step and change it without breaking the rest; Clear writing in English (B2): instructions, task descriptions, short reports; Ownership and autonomy: you drive a change to the end, including agreeing it with other teams. Nice to have: Production experience with Node.js / TypeScript or Go services, and Postgres; Jira administration, Jira Service Management or Assets; Understanding of ITIL processes; Google Cloud and BigQuery; Experience with LLM tools or agents in support: prompts, evaluation, guardrails; Experience at a fintech company and/or a startup. What we offer: Full-time B2B contract Fully remote setup Up to 20% tax allowance 22 paid leave days annually Stock options (ESOP) in a fast-scaling, pre-IPO company Flexi benefits you can use for wellness, travel, or learning Work alongside a high-performing, international engineering team in a global fintech unicorn

Location: Yerevan, Remote/Yerevan Workplace: remote Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 25 million users choose Tabby to stay in control of their spending and make the most out of their money. The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 70,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. Tabby generates over $18 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region. Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $6,5 billion. ServiceDesk is the L1 layer between frontline support and engineering. Frontline agents escalate complex customer cases to us; we resolve them or route them to the right engineering team, and we own the whole path a ticket takes: from intake and classification to SLA, escalation and closure. We build our own tools for it: an in-house analytics platform, automations in CRM and Jira, and AI-assisted handling of tickets. You will help us make that path faster, clearer and easier to measure. Key Responsibilities: Own and improve the ticket flow between CRM and Jira: statuses, routing, escalation rules between L1, L2 and engineering teams; Keep ticket classification and SLA targets accurate (issue types, categories, responsible teams) and fix gaps in the data; Find where tickets get stuck, bounce back or breach SLA, and turn findings into process changes or clear tasks for engineering; Work with frontline and engineering teams on intake quality: what a good escalation looks like and how to give feedback; Automate routine steps in CRM procedures and Jira (automation rules, scripts); Contribute to our internal tools and services (TypeScript / Node.js, Go): features, fixes and integrations, through merge requests and code review; Help roll out and check AI-assisted ticket handling: what it gets right, where it fails, what to change; Measure the effect of every change with data, and report it in a clear, short form; Prepare and maintain documentation and playbooks for L1 and L2. What you’ll bring: 2+ years in technical support, support operations or a similar role with tiered support (L1/L2/L3) and SLAs; Solid experience with Jira: workflows, JQL, automation rules, dashboards; Experience with a CRM or helpdesk system (ticket lifecycle, queues, routing); SQL for your own analysis: joins, aggregations, working with large tables; Working with logs and monitoring tools to investigate issues (Datadog, Grafana, Kibana); Hands-on coding in at least one of: TypeScript / JavaScript, Go, Python (Google Apps Script counts for automation); Working with Git, merge requests and code review; Understanding of HTTP, REST APIs and webhooks; Process thinking: you can map a flow, spot the weak step and change it without breaking the rest; Clear writing in English (B2): instructions, task descriptions, short reports; Ownership and autonomy: you drive a change to the end, including agreeing it with other teams. Nice to have: Production experience with Node.js / TypeScript or Go services, and Postgres; Jira administration, Jira Service Management or Assets; Understanding of ITIL processes; Google Cloud and BigQuery; Experience with LLM tools or agents in support: prompts, evaluation, guardrails; Experience at a fintech company and/or a startup. What we offer: Full-time B2B contract Fully remote setup Up to 20% tax allowance 22 paid leave days annually Stock options (ESOP) in a fast-scaling, pre-IPO company Flexi benefits you can use for wellness, travel, or learning Work alongside a high-performing, international engineering team in a global fintech unicorn

Location: Tbilisi, Remote/Tbilisi Workplace: remote Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 25 million users choose Tabby to stay in control of their spending and make the most out of their money. The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 70,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. Tabby generates over $18 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region. Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $6,5 billion. ServiceDesk is the L1 layer between frontline support and engineering. Frontline agents escalate complex customer cases to us; we resolve them or route them to the right engineering team, and we own the whole path a ticket takes: from intake and classification to SLA, escalation and closure. We build our own tools for it: an in-house analytics platform, automations in CRM and Jira, and AI-assisted handling of tickets. You will help us make that path faster, clearer and easier to measure. Key Responsibilities: Own and improve the ticket flow between CRM and Jira: statuses, routing, escalation rules between L1, L2 and engineering teams; Keep ticket classification and SLA targets accurate (issue types, categories, responsible teams) and fix gaps in the data; Find where tickets get stuck, bounce back or breach SLA, and turn findings into process changes or clear tasks for engineering; Work with frontline and engineering teams on intake quality: what a good escalation looks like and how to give feedback; Automate routine steps in CRM procedures and Jira (automation rules, scripts); Contribute to our internal tools and services (TypeScript / Node.js, Go): features, fixes and integrations, through merge requests and code review; Help roll out and check AI-assisted ticket handling: what it gets right, where it fails, what to change; Measure the effect of every change with data, and report it in a clear, short form; Prepare and maintain documentation and playbooks for L1 and L2. What you’ll bring: 2+ years in technical support, support operations or a similar role with tiered support (L1/L2/L3) and SLAs; Solid experience with Jira: workflows, JQL, automation rules, dashboards; Experience with a CRM or helpdesk system (ticket lifecycle, queues, routing); SQL for your own analysis: joins, aggregations, working with large tables; Working with logs and monitoring tools to investigate issues (Datadog, Grafana, Kibana); Hands-on coding in at least one of: TypeScript / JavaScript, Go, Python (Google Apps Script counts for automation); Working with Git, merge requests and code review; Understanding of HTTP, REST APIs and webhooks; Process thinking: you can map a flow, spot the weak step and change it without breaking the rest; Clear writing in English (B2): instructions, task descriptions, short reports; Ownership and autonomy: you drive a change to the end, including agreeing it with other teams. Nice to have: Production experience with Node.js / TypeScript or Go services, and Postgres; Jira administration, Jira Service Management or Assets; Understanding of ITIL processes; Google Cloud and BigQuery; Experience with LLM tools or agents in support: prompts, evaluation, guardrails; Experience at a fintech company and/or a startup. What we offer: Full-time B2B contract Fully remote setup Up to 20% tax allowance 22 paid leave days annually Stock options (ESOP) in a fast-scaling, pre-IPO company Flexi benefits you can use for wellness, travel, or learning Work alongside a high-performing, international engineering team in a global fintech unicorn