Location: Dubai
Workplace: OnSite
Company Description
We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.
We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.
Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.
THE ROLE
We are seeking a highly skilled and experienced Senior Analyst of Customer Due Diligence to join our Risk Operations team in Dubai. As a Senior Analyst, you will manage the regional due diligence portfolio and serve as the regional escalation point for complex, enhanced due diligence reviews. You will represent the team in stakeholder forums as required and contribute to ongoing process improvements and key projects. This position reports directly to the Head of Due Diligence based in London.
This role requires a fluent native arabic speaker to deal with local authorities.
KEY RESPONSIBILITIES
- Act as the regional Customer Due Diligence specialist for the MENA region
- Serve as the primary escalation point for Enhanced Due Diligence reviews, addressing complex issues and questions from analysts
- Provide timely, effective resolutions to ensure smooth workflow and optimal outcomes
- Manage the relationship with the regional Money Laundering Reporting Officer to ensure quality escalations
- Review and approve escalations or decisions made by analysts, ensuring accuracy and adherence to company policies
- Oversee MENA portfolio review completion metrics
- Collaborate with the Underwriting team to address complex onboarding issues requiring regional expertise
- Conduct comprehensive quality control checks on reviews, assessments, and reports
- Identify and implement process enhancements and efficiency gains at both regional and global levels
- Represent the team during internal and external regional audits, ensuring compliance with regulatory requirements and industry best practices
- Lead and manage tactical projects from start to finish, coordinating with cross-functional teams
- Deliver on ad hoc special projects as assigned by management or senior leadership
- Mentor and coach analysts, supporting their professional growth and skill development in partnership with Team Leaders
QUALIFICATIONS
SKILLS AND COMPETENCIES
- Proven experience in a similar role, with at least 4+ years of relevant experience
- Demonstrable knowledge of Enhanced Due Diligence concepts and processes, offering pragmatic yet compliant solutions to complex scenarios
- Strong analytical and problem-solving skills, with exceptional attention to detail
- Excellent mentoring abilities and a track record of guiding and coaching team members
- Proficiency in project management and task prioritization
- Understanding of payments landscape and processes
- Ability to monitor and manage competing priorities effectively
- Strong cross-team collaboration skills
- Outstanding communication and interpersonal skills for stakeholder engagement
- Working knowledge of troubleshooting tools and processes
- Adaptability to change, with curiosity and a high-performance mindset
- Experience with audits and regulatory compliance preferred
- Comprehensive knowledge of payment industry/compliance regulations, standards, and best practices preferred
EXPERIENCE
- Experience managing regulatory requirements and participating in audits, demonstrating a commitment to compliance
- Ability to partner with Team Leaders, providing constructive feedback for analyst development
- Effective communicator, able to explain complex concepts concisely to diverse audiences
- Proven ability to solve complex problems and make data-driven decisions with an innovative approach
Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com http://Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
Location: Ukraine; Cyprus
Workplace: Remote
🚀 Who Are We?
Welltech is a global wellness technology company with Ukrainian roots. Our mission is to build and scale wellness apps globally through state-of-the-art, tech-driven performance marketing.
We are one of the most established players in the wellness app space, and we are accelerating. Over 25.5 million people across the world use our apps — Muscle Booster, Yoga-Go, and WalkFit — to build healthier habits, move more, and feel better every day. Every subscription represents a real person making a real change in their life, and we take that seriously.
With 500+ people across hubs in Cyprus, Ukraine, Poland, Spain, and the UK, we combine the scale of a market leader and the drive of a team that's just getting started.
What We're Looking For
We are looking for a proactive Business Development Manager (Payments) to lead the integration and management of various Payment Service Providers (PSPs) into our proprietary payment gateway. This role is crucial in ensuring optimal payment performance and building strong relationships with our payment partners.
Key Responsibilities:
- Leverage payments expertise and market insights to shape strategic partnerships that create value for Welltech and its users
- Establish new partnerships with 3rd party payment schemes and suppliers that are needed to expand the payment method portfolio and improve processing excellence worldwide
- Manage and develop relationships with existing partners and communicate with them about fluctuations in payment metrics performance, and collaborate to implement improvements
- Negotiate new terms and conditions related to commissions, volumes, etc.
- Ensure all partner agreements and activities meet applicable regulatory, AML, and compliance obligations
- Gather inputs from and coordinate with internal stakeholders (including payment ops, product, engineering, treasury, finance, legal, etc.) on the creation and execution of the partnerships to ensure seamless integration and operation of payment solutions
- Act as the primary contact for designated partners
- Responsible for the coordination and monitoring of the entire partner setup
Requirements:
- 5+ years of experience in business development or partnerships roles within the payments or fintech space.
- Solid understanding of payment ecosystems, including PSPs, card schemes, APMs (alternative payment methods), acquirers, and routing logic
- Knowledge of regulatory and compliance requirements (AML, PSD2, 3DS, card scheme rules)
- Strong interpersonal and partner-facing communication skills — comfortable leading discussions with internal and external stakeholders (banks, PSPs, vendors)
- Cooperating and working with multiple departments and cross-functional teams
- Advanced English level
Candidate journey
⭕️ Recruiter call --> ⭕️ Hiring Manager --> ⭕️ Chat Skills assessment--> ⭕️ Meet the Leadership team
Check out some of our products
Muscle Booster — https://musclebooster.fitness/ https://musclebooster.fitness/
Yoga-Go — https://yoga-go.io/ https://yoga-go.io/
WalkFit - http://walkfit.pro http://walkfit.pro
Location: Europe/Ukraine
We are the creators of a new fintech era!
Our mission is to change this world by making blockchain accessible to everyone in everyday life. WhiteBIT is a global team of over 1,200 professionals united by one mission — to shape the new world order in the Web3 era. Each of our employees is fully engaged in this transformative journey.
We work on our blockchain platform, providing maximum transparency and security for more than 8 million users worldwide. Our breakthrough solutions, incredible speed of adaptation to market challenges, and technological superiority are the strengths that take us beyond ordinary companies. Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT and VISA.
The future of Web3 starts with you:
Requirements
— At least 3 years of relevant experience in Crypto investments, VC, CVC, corporate development, M&A, or related areas.
— Deep practical understanding of Crypto and Web3.
— Strong knowledge of DeFi, L1/L2, blockchain infrastructure, tokenomics, and crypto business models.
— Understanding of the full investment lifecycle from sourcing and screening to DD, investment decision, and portfolio monitoring.
— Ability to independently evaluate Web3 projects and form a well reasoned investment opinion.
— Experience with AI tools and automation.
— Strong operational and organizational skills.
— Ability to build, document, and improve processes.
— Ability to coordinate a team and ensure consistent delivery.
— High ownership and independence.
— Strong analytical and communication skills.
Responsibilities
— Manage the day to day investment pipeline and ensure projects move through the defined process.
— Coordinate Investment Research Analysts and control the quality and timing of delivery.
— Manage Jira, project statuses, ownership, deadlines, SLA, and backlog.
— Run operational team syncs.
— Translate strategic tasks and processes defined together with the Head into concrete execution and results.
— Conduct and coordinate project analysis and due diligence.
— Review investment materials and formulate recommendations.
— Develop and improve investment workflows.
— Support the Builder Program.
— Participate in sourcing and relationship building with founders, VC funds, and ecosystem partners.
— Support the development of CVC and strategic investment activities.
— Participate in strategic transactions and potential M&A searches.
— Use AI and automation to improve process efficiency.
Working terms
Immerse yourself in Crypto & Web3:
Master cutting-edge technologies and become an expert in the most innovative industry.
Work with the Fintech of the Future:
Develop your skills in digital finance and shape the global market.
Take Your Professionalism to the Next Level:
Gain unique experience and be part of global transformations.
Drive Innovations:
Influence the industry and contribute to groundbreaking solutions.
Join a Strong Team:
Collaborate with top experts worldwide and grow alongside the best.
Work-Life Balance & Well-being:
Modern equipment.
Comfortable working conditions, and an inspiring environment to help you thrive.
24 calendar days of paid leave.
Additional days off for national holidays.
With us, you’ll dive into the world of unique blockchain technologies, reshape the crypto landscape, and become an innovator in your field. If you’re ready to take on challenges and join our dynamic team, apply now and start a new chapter in your career!
Let’s Build the Future Together!
WhiteBIT offers all candidates an equal opportunity to join the team. All hiring decisions are made without regard to race, national origin, gender identity or sexual orientation, age, religion, disability, medical condition, marital status, familial status, veteran status, or any other legally protected characteristic of an individual.
Your privacy matters to us. You can learn more about how we handle your personal data with regard to your application in our
Candidate Privacy Notice
.
Location: Rennes
Vous cherchez un environnement professionnel stimulant basé sur l'autonomie et la confiance ?
Pennylane vous offre l'opportunité de grandir au sein d'une entreprise en pleine croissance.
Ici, votre expertise contribuera directement à aider les entrepreneurs à reprendre le contrôle de leurs finances. Découvrez un lieu où vos compétences seront valorisées et où vous pourrez façonner l'avenir de la gestion financière.
Notre vision
Notre ambition est de devenir le logiciel de pilotage financier préféré des PMEs européennes.
Nous aidons les entrepreneurs à se débarrasser des tâches chronophages liées à la comptabilité et à la finance, tout en leur donnant accès à des informations financières clés pour les aider à prendre les meilleures décisions pour leur entreprise.
Parallèlement, nous aidons les cabinets d'expertise-comptable, en leur permettant de passer moins de temps sur des tâches redondantes et répétitives, et plus de temps sur la partie conseil et accompagnement de leurs clients.
À propos de Pennylane
Pennylane est une des FinTech à la plus forte croissance en France, et souhaite bientôt adresser le marché européen.
En 5 ans d'existence, nous sommes parvenus à :
💻 Nous positionner sur le marché comme un éditeur de solution de comptabilité et de gestion financière innovant
💰 Lever un total de 400 millions d'euros, auprès d'investisseurs de renom, dont Sequoïa, le fonds phare de la Silicon Valley, connu pour avoir soutenu Google, Facebook, Airbnb, Stripe, Paypal et bien d'autres à leur début
👨👩👧👦 Passer de 7 cofondateurs à une équipe de 1000 collaborateurs, avec une note moyenne de 4,9/5 sur Glassdoor et 94% des évaluateurs Glassdoor qui recommanderaient PL à leurs proches!
🌍 Construire une équipe internationale composée de collaborateurs issus de 25 pays différents, avec une culture du télétravail très flexible
🤝 Gagner la confiance de milliers d'utilisateurs et obtenir d'excellents retours https://www.google.com/search?q=pennylane&ei=O9pOYvm0Co-blwSmhKmIAw&ved=0ahUKEwi5vsWL-4H3AhWPzYUKHSZCCjEQ4dUDCA4&uact=5&oq=pennylane&gs_lcp=Cgdnd3Mtd2l6EAMyDQgAEIAEELEDEIMBEAoyCwguEIAEEMcBEK8BMgcIABCABBAKMgcIABCABBAKMgUIABCABDIFCAAQgAQyBQgAEIAEMgcIABCABBAKMgcIABCABBAKMgcIABCABBAKOgcIABBHELADOgkIABCwAxAKEEM6CgguEMcBEK8BEAo6BggAEBYQHjoICAAQFhAKEB46DQguEIAEEMcBEK8BEApKBAhBGABKBAhGGABQ7QFY6wVgugdoAXABeACAAUiIAbMCkgEBNZgBAKABAcgBCcABAQ&sclient=gws-wiz
🚀 Déjà plus de 900,000 TPE/PME et plus de 6000 cabinets d’expertise-comptable utilisent Pennylane en France !
LE RÔLE
En tant que Customer Success Manager Key Accounts (CSM KA), tu accompagnes un portefeuille de cabinets partenaires grands comptes (7 à 10 comptes, Top 150) qui déploient Pennylane auprès de leurs équipes et de leurs clients. Ton objectif : maximiser l’adoption, la satisfaction et la rétention, tout en structurant une gouvernance adaptée à des organisations multi-bureaux.
TES RESPONSABILITÉS
- Piloter la relation au quotidien avec les décisionnaires et équipes projet du cabinet.
- Construire et animer la gouvernance : COPIL, comités d’adoption, instances de suivi, communauté de relais locaux.
- Définir et exécuter des plans d’adoption (collaborateurs + clients) fondés sur la donnée.
- Coordonner l’exécution avec les expert·e·s internes Pennylane (Produit, Support, Ops, Sales, etc.).
- Anticiper les risques (satisfaction, déploiement, adoption) et mettre en place des plans de remédiation.
- Contribuer à l’inscription et à l’usage de la PA Pennylane pour centraliser les flux.
CE QUE TU VAS FAIRE CONCRÈTEMENT
1) STRATÉGIE D’EMBARQUEMENT CLIENTS (TPE/PME)
- Conseiller les cabinets sur la communication, l’activation et la formation des clients.
- Aider à intégrer les enjeux de facture électronique dans le plan d’embarquement.
- Suivre l’exécution post-déploiement et proposer des actions correctives.
2) ADOPTION ET USAGE CÔTÉ COLLABORATEURS
- Mesurer l’usage et identifier les leviers d’amélioration.
- Mettre en place des plans d’action et en piloter l’exécution.
3) SATISFACTION & RÉTENTION
- Maintenir une relation de confiance, cadrer les attentes et délivrer de la valeur.
- Déployer des plans d’action stratégiques (annuels / semestriels) avec les partenaires.
INDICATEURS DE RÉUSSITE
- CSAT sur ton portefeuille.
- Progression de l’adoption (collaborateurs et clients), suivie en COPIL.
- Qualité de la gouvernance et autonomie des relais locaux.
- Réduction des risques et amélioration de la rétention.
PROFIL RECHERCHÉ
- Expérience de 5 ans minimum :
- en Customer Success SaaS avec de bonnes bases comptables (ou motivé(e) à monter en compétences à ce sujet
- ou en finance / audit avec gestion de relation clients (dimension commerciale)
- Excellente relation client : capacité à rassurer, structurer, et prendre de la hauteur.
- Assertivité : recommandations claires, diplomatie et capacité à convaincre.
- Pilotage de portefeuille (santé client), plans d’action ad hoc.
- Analyse de données : tirer des insights et prioriser.
- Gestion de projet : coordination multi-interlocuteurs, rigueur et autonomie.
Process de recrutement
- Premier entretien avec Florent Mirigay - Senior Business Recruiter (45 min)
- Deuxième entretien avec Alexandra Ser, Team lead de l’équipe CSM Grands Comptes (45min)
- Etude de cas (préparée en amont) avec Alexandra et une personne de l’équipe CSM Grands Comptes (1H)
- Dernier entretien avec Arnaud Bernard (Head of Grands Comptes)
🎁 Ce que l’on peut t'offrir :
🏥 Une mutuelle parmi les meilleures sur le marché (Alan Blue et Alan Mind)
🍜 Des tickets restaurants (Carte Swile)
🏝 Entre 6 et 12 jours de RTT supplémentaires aux 5 semaines de congés payés
🇬🇧 La possibilité de perfectionner ton anglais grâce à Busuu https://www.busuu.com/fr/p/start-learning?utm_medium=cpc&utm_source=google&utm_campaign=FR_FR_Web_Brand_E&utm_group=FR_FR_Web_Brand_E&utm_term=busuu&gclid=CjwKCAjw682TBhATEiwA9crl34OqnbJDliinEXFZNqOcb6391KXrgq4ZDDwEiwMdtTdtuVULvuF7HhoCgZEQAvD_BwE&gclsrc=aw.ds
🧑💻 Un budget dédié chaque mois pour tous nos Pennylaners, favorisant le travail depuis la maison ou en espace de coworking
🏢 Une facilité d’accès à nos bureaux, situés à quelques minutes de Saint Lazare en plein cœur de Paris
💵 Une enveloppe de BSPCE
🏃♀️ Un accès à 8000 salles de sport partout en France et plus de 300 activités de bien-être via notre partenaire Gymlib
💻 Un Mac
🎉 Nous pratiquons de nombreux sports ensemble et avons à cœur de nous réunir régulièrement autour d’événements d’entreprise tels que les Tech Days (qui permettent aux Pennylaners en remote de se réunir tous les 3 mois) ou notre séminaire d’entreprise qui a lieu une fois par an, et qui favorise de grands moments de cohésion pour toutes et tous.
Pour t'épanouir chez Pennylane, il faudra:
- Parler anglais (le niveau est évalué et apprécié en fonction du département auquel tu postules)
- Apprécier travailler dans un environnement en changement constant
- Faire de la collaboration une priorité au sein de son équipe ou avec d'autres parties prenantes
- Avoir un recul suffisant pour prioriser les actions à fort impact business dans son activité quotidienne.
Nous savons que certaines personnes sont moins susceptibles de postuler que d'autres si elles estiment ne pas remplir l'intégralité des critères.
Si tu hésites, nous t'encourageons à postuler quand même : qui sait, cela pourrait être le début d'une collaboration significative et durable !
Information importante à destination des candidat(e)s
Les tentatives d’arnaque au recrutement sont en hausse. Nous vous invitons à rester vigilant(e) lors de vos échanges.
Candidature uniquement via nos canaux officiels : postulez exclusivement via nos offres publiées sur nos supports officiels (site carrière, pages officielles partenaires).
Vérifiez systématiquement l’adresse e-mail de l’expéditeur : nos communications sont envoyées depuis des adresses professionnelles avec les domaine @pennylane.com http://pennylane.com ou @pennylane-partners.com .
Nous ne vous demanderons jamais de paiement, ni d’informations financières (coordonnées bancaires, paiement pour un entretien, achat de matériel, etc.) dans le cadre du recrutement.
Si une telle demande vous est faite, il s’agit d’une fraude. Nous vous invitons à ne pas répondre et à nous le signaler immédiatement."
Encourageant la diversité, équité et inclusion sous toutes ses formes, Pennylane offre un environnement de travail inclusif, bienveillant et propice à l’épanouissement, dans nos bureaux et en remote. Nous nous engageons à fournir les mêmes chances à tous nos candidats, indépendamment de leurs origines sociales et ethniques, genres, religions, orientations sexuelles ou handicaps.
🇫🇷 Données personnelles
Pennylane traite vos données pour gérer votre candidature et évaluer votre adéquation au poste. Si votre candidature n’aboutit pas, vos données peuvent être conservées 2 ans à compter de notre dernier échange ou de la clôture du recrutement afin de constituer & gérer un vivier de candidats. Vous pouvez vous opposer à tout moment et demander la suppression de vos données en écrivant à : dpo@pennylane.com. dpo@pennylane.com
Notre data policy https://www.pennylane.com/fr/vos-donnees-personnelles-recrutement
🇬🇧 Personal Data
Pennylane processes your data to manage your application and assess your suitability for the position. If your application is unsuccessful, your data may be retained for 2 years from our last exchange or the closing of the recruitment process, in order to build and manage a candidate pool. You may object at any time and request the deletion of your data by writing to dpo@pennylane.com. Learn more https://www.pennylane.com/fr/vos-donnees-personnelles-recrutement
🇩🇪 Personenbezogene Daten
Pennylane verarbeitet Ihre Daten, um Ihre Bewerbung zu bearbeiten und Ihre Eignung für die Stelle zu beurteilen. Sollte Ihre Bewerbung nicht erfolgreich sein, können Ihre Daten bis zu 2 Jahre ab unserem letzten Austausch oder dem Abschluss des Rekrutierungsverfahrens gespeichert werden, um einen Kandidatenpool aufzubauen und zu verwalten. Sie können jederzeit Widerspruch einlegen und die Löschung Ihrer Daten beantragen, indem Sie an dpo@pennylane.com schreiben. Mehr erfahren https://www.pennylane.com/fr/vos-donnees-personnelles-recrutement
🇪🇸 Datos personales
Pennylane trata sus datos para gestionar su candidatura y evaluar su idoneidad para el puesto. En caso de que su candidatura no sea seleccionada, sus datos podrán conservarse hasta 2 años a partir de nuestro último contacto o de la finalización del proceso de selección, con el fin de constituir y gestionar una reserva de candidatos. Puede oponerse en cualquier momento y solicitar la eliminación de sus datos escribiendo a dpo@pennylane.com. Más información https://www.pennylane.com/fr/vos-donnees-personnelles-recrutement
Location: Nantes
Vous cherchez un environnement professionnel stimulant basé sur l'autonomie et la confiance ?
Pennylane vous offre l'opportunité de grandir au sein d'une entreprise en pleine croissance.
Ici, votre expertise contribuera directement à aider les entrepreneurs à reprendre le contrôle de leurs finances. Découvrez un lieu où vos compétences seront valorisées et où vous pourrez façonner l'avenir de la gestion financière.
Notre vision
Notre ambition est de devenir le logiciel de pilotage financier préféré des PMEs européennes.
Nous aidons les entrepreneurs à se débarrasser des tâches chronophages liées à la comptabilité et à la finance, tout en leur donnant accès à des informations financières clés pour les aider à prendre les meilleures décisions pour leur entreprise.
Parallèlement, nous aidons les cabinets d'expertise-comptable, en leur permettant de passer moins de temps sur des tâches redondantes et répétitives, et plus de temps sur la partie conseil et accompagnement de leurs clients.
À propos de Pennylane
Pennylane est une des FinTech à la plus forte croissance en France, et souhaite bientôt adresser le marché européen.
En 5 ans d'existence, nous sommes parvenus à :
💻 Nous positionner sur le marché comme un éditeur de solution de comptabilité et de gestion financière innovant
💰 Lever un total de 400 millions d'euros, auprès d'investisseurs de renom, dont Sequoïa, le fonds phare de la Silicon Valley, connu pour avoir soutenu Google, Facebook, Airbnb, Stripe, Paypal et bien d'autres à leur début
👨👩👧👦 Passer de 7 cofondateurs à une équipe de 1000 collaborateurs, avec une note moyenne de 4,9/5 sur Glassdoor et 94% des évaluateurs Glassdoor qui recommanderaient PL à leurs proches!
🌍 Construire une équipe internationale composée de collaborateurs issus de 25 pays différents, avec une culture du télétravail très flexible
🤝 Gagner la confiance de milliers d'utilisateurs et obtenir d'excellents retours https://www.google.com/search?q=pennylane&ei=O9pOYvm0Co-blwSmhKmIAw&ved=0ahUKEwi5vsWL-4H3AhWPzYUKHSZCCjEQ4dUDCA4&uact=5&oq=pennylane&gs_lcp=Cgdnd3Mtd2l6EAMyDQgAEIAEELEDEIMBEAoyCwguEIAEEMcBEK8BMgcIABCABBAKMgcIABCABBAKMgUIABCABDIFCAAQgAQyBQgAEIAEMgcIABCABBAKMgcIABCABBAKMgcIABCABBAKOgcIABBHELADOgkIABCwAxAKEEM6CgguEMcBEK8BEAo6BggAEBYQHjoICAAQFhAKEB46DQguEIAEEMcBEK8BEApKBAhBGABKBAhGGABQ7QFY6wVgugdoAXABeACAAUiIAbMCkgEBNZgBAKABAcgBCcABAQ&sclient=gws-wiz
🚀 Déjà plus de 900,000 TPE/PME et plus de 6000 cabinets d’expertise-comptable utilisent Pennylane en France !
LE RÔLE
En tant que Customer Success Manager Key Accounts (CSM KA), tu accompagnes un portefeuille de cabinets partenaires grands comptes (7 à 10 comptes, Top 150) qui déploient Pennylane auprès de leurs équipes et de leurs clients. Ton objectif : maximiser l’adoption, la satisfaction et la rétention, tout en structurant une gouvernance adaptée à des organisations multi-bureaux.
TES RESPONSABILITÉS
- Piloter la relation au quotidien avec les décisionnaires et équipes projet du cabinet.
- Construire et animer la gouvernance : COPIL, comités d’adoption, instances de suivi, communauté de relais locaux.
- Définir et exécuter des plans d’adoption (collaborateurs + clients) fondés sur la donnée.
- Coordonner l’exécution avec les expert·e·s internes Pennylane (Produit, Support, Ops, Sales, etc.).
- Anticiper les risques (satisfaction, déploiement, adoption) et mettre en place des plans de remédiation.
- Contribuer à l’inscription et à l’usage de la PA Pennylane pour centraliser les flux.
CE QUE TU VAS FAIRE CONCRÈTEMENT
1) STRATÉGIE D’EMBARQUEMENT CLIENTS (TPE/PME)
- Conseiller les cabinets sur la communication, l’activation et la formation des clients.
- Aider à intégrer les enjeux de facture électronique dans le plan d’embarquement.
- Suivre l’exécution post-déploiement et proposer des actions correctives.
2) ADOPTION ET USAGE CÔTÉ COLLABORATEURS
- Mesurer l’usage et identifier les leviers d’amélioration.
- Mettre en place des plans d’action et en piloter l’exécution.
3) SATISFACTION & RÉTENTION
- Maintenir une relation de confiance, cadrer les attentes et délivrer de la valeur.
- Déployer des plans d’action stratégiques (annuels / semestriels) avec les partenaires.
INDICATEURS DE RÉUSSITE
- CSAT sur ton portefeuille.
- Progression de l’adoption (collaborateurs et clients), suivie en COPIL.
- Qualité de la gouvernance et autonomie des relais locaux.
- Réduction des risques et amélioration de la rétention.
PROFIL RECHERCHÉ
- Expérience de 5 ans minimum :
- en Customer Success SaaS avec de bonnes bases comptables (ou motivé(e) à monter en compétences à ce sujet
- ou en finance / audit avec gestion de relation clients (dimension commerciale)
- Excellente relation client : capacité à rassurer, structurer, et prendre de la hauteur.
- Assertivité : recommandations claires, diplomatie et capacité à convaincre.
- Pilotage de portefeuille (santé client), plans d’action ad hoc.
- Analyse de données : tirer des insights et prioriser.
- Gestion de projet : coordination multi-interlocuteurs, rigueur et autonomie.
Process de recrutement
- Premier entretien avec Florent Mirigay - Senior Business Recruiter (45 min)
- Deuxième entretien avec Alexandra Ser, Team lead de l’équipe CSM Grands Comptes (45min)
- Etude de cas (préparée en amont) avec Alexandra et une personne de l’équipe CSM Grands Comptes (1H)
- Dernier entretien avec Arnaud Bernard (Head of Grands Comptes)
🎁 Ce que l’on peut t'offrir :
🏥 Une mutuelle parmi les meilleures sur le marché (Alan Blue et Alan Mind)
🍜 Des tickets restaurants (Carte Swile)
🏝 Entre 6 et 12 jours de RTT supplémentaires aux 5 semaines de congés payés
🇬🇧 La possibilité de perfectionner ton anglais grâce à Busuu https://www.busuu.com/fr/p/start-learning?utm_medium=cpc&utm_source=google&utm_campaign=FR_FR_Web_Brand_E&utm_group=FR_FR_Web_Brand_E&utm_term=busuu&gclid=CjwKCAjw682TBhATEiwA9crl34OqnbJDliinEXFZNqOcb6391KXrgq4ZDDwEiwMdtTdtuVULvuF7HhoCgZEQAvD_BwE&gclsrc=aw.ds
🧑💻 Un budget dédié chaque mois pour tous nos Pennylaners, favorisant le travail depuis la maison ou en espace de coworking
🏢 Une facilité d’accès à nos bureaux, situés à quelques minutes de Saint Lazare en plein cœur de Paris
💵 Une enveloppe de BSPCE
🏃♀️ Un accès à 8000 salles de sport partout en France et plus de 300 activités de bien-être via notre partenaire Gymlib
💻 Un Mac
🎉 Nous pratiquons de nombreux sports ensemble et avons à cœur de nous réunir régulièrement autour d’événements d’entreprise tels que les Tech Days (qui permettent aux Pennylaners en remote de se réunir tous les 3 mois) ou notre séminaire d’entreprise qui a lieu une fois par an, et qui favorise de grands moments de cohésion pour toutes et tous.
Pour t'épanouir chez Pennylane, il faudra:
- Parler anglais (le niveau est évalué et apprécié en fonction du département auquel tu postules)
- Apprécier travailler dans un environnement en changement constant
- Faire de la collaboration une priorité au sein de son équipe ou avec d'autres parties prenantes
- Avoir un recul suffisant pour prioriser les actions à fort impact business dans son activité quotidienne.
Nous savons que certaines personnes sont moins susceptibles de postuler que d'autres si elles estiment ne pas remplir l'intégralité des critères.
Si tu hésites, nous t'encourageons à postuler quand même : qui sait, cela pourrait être le début d'une collaboration significative et durable !
Information importante à destination des candidat(e)s
Les tentatives d’arnaque au recrutement sont en hausse. Nous vous invitons à rester vigilant(e) lors de vos échanges.
Candidature uniquement via nos canaux officiels : postulez exclusivement via nos offres publiées sur nos supports officiels (site carrière, pages officielles partenaires).
Vérifiez systématiquement l’adresse e-mail de l’expéditeur : nos communications sont envoyées depuis des adresses professionnelles avec les domaine @pennylane.com http://pennylane.com ou @pennylane-partners.com .
Nous ne vous demanderons jamais de paiement, ni d’informations financières (coordonnées bancaires, paiement pour un entretien, achat de matériel, etc.) dans le cadre du recrutement.
Si une telle demande vous est faite, il s’agit d’une fraude. Nous vous invitons à ne pas répondre et à nous le signaler immédiatement."
Encourageant la diversité, équité et inclusion sous toutes ses formes, Pennylane offre un environnement de travail inclusif, bienveillant et propice à l’épanouissement, dans nos bureaux et en remote. Nous nous engageons à fournir les mêmes chances à tous nos candidats, indépendamment de leurs origines sociales et ethniques, genres, religions, orientations sexuelles ou handicaps.
🇫🇷 Données personnelles
Pennylane traite vos données pour gérer votre candidature et évaluer votre adéquation au poste. Si votre candidature n’aboutit pas, vos données peuvent être conservées 2 ans à compter de notre dernier échange ou de la clôture du recrutement afin de constituer & gérer un vivier de candidats. Vous pouvez vous opposer à tout moment et demander la suppression de vos données en écrivant à : dpo@pennylane.com. dpo@pennylane.com
Notre data policy https://www.pennylane.com/fr/vos-donnees-personnelles-recrutement
🇬🇧 Personal Data
Pennylane processes your data to manage your application and assess your suitability for the position. If your application is unsuccessful, your data may be retained for 2 years from our last exchange or the closing of the recruitment process, in order to build and manage a candidate pool. You may object at any time and request the deletion of your data by writing to dpo@pennylane.com. Learn more https://www.pennylane.com/fr/vos-donnees-personnelles-recrutement
🇩🇪 Personenbezogene Daten
Pennylane verarbeitet Ihre Daten, um Ihre Bewerbung zu bearbeiten und Ihre Eignung für die Stelle zu beurteilen. Sollte Ihre Bewerbung nicht erfolgreich sein, können Ihre Daten bis zu 2 Jahre ab unserem letzten Austausch oder dem Abschluss des Rekrutierungsverfahrens gespeichert werden, um einen Kandidatenpool aufzubauen und zu verwalten. Sie können jederzeit Widerspruch einlegen und die Löschung Ihrer Daten beantragen, indem Sie an dpo@pennylane.com schreiben. Mehr erfahren https://www.pennylane.com/fr/vos-donnees-personnelles-recrutement
🇪🇸 Datos personales
Pennylane trata sus datos para gestionar su candidatura y evaluar su idoneidad para el puesto. En caso de que su candidatura no sea seleccionada, sus datos podrán conservarse hasta 2 años a partir de nuestro último contacto o de la finalización del proceso de selección, con el fin de constituir y gestionar una reserva de candidatos. Puede oponerse en cualquier momento y solicitar la eliminación de sus datos escribiendo a dpo@pennylane.com. Más información https://www.pennylane.com/fr/vos-donnees-personnelles-recrutement
Location: Paris
Workplace: OnSite
Vous cherchez un environnement professionnel stimulant basé sur l'autonomie et la confiance ?
Pennylane vous offre l'opportunité de grandir au sein d'une entreprise en pleine croissance.
Ici, votre expertise contribuera directement à aider les entrepreneurs à reprendre le contrôle de leurs finances. Découvrez un lieu où vos compétences seront valorisées et où vous pourrez façonner l'avenir de la gestion financière.
Notre vision
Notre ambition est de devenir le logiciel de pilotage financier préféré des PMEs européennes.
Nous aidons les entrepreneurs à se débarrasser des tâches chronophages liées à la comptabilité et à la finance, tout en leur donnant accès à des informations financières clés pour les aider à prendre les meilleures décisions pour leur entreprise.
Parallèlement, nous aidons les cabinets d'expertise-comptable, en leur permettant de passer moins de temps sur des tâches redondantes et répétitives, et plus de temps sur la partie conseil et accompagnement de leurs clients.
À propos de Pennylane
Pennylane est une des FinTech à la plus forte croissance en France, et souhaite bientôt adresser le marché européen.
En 5 ans d'existence, nous sommes parvenus à :
💻 Nous positionner sur le marché comme un éditeur de solution de comptabilité et de gestion financière innovant
💰 Lever un total de 400 millions d'euros, auprès d'investisseurs de renom, dont Sequoïa, le fonds phare de la Silicon Valley, connu pour avoir soutenu Google, Facebook, Airbnb, Stripe, Paypal et bien d'autres à leur début
👨👩👧👦 Passer de 7 cofondateurs à une équipe de 1000 collaborateurs, avec une note moyenne de 4,9/5 sur Glassdoor et 94% des évaluateurs Glassdoor qui recommanderaient PL à leurs proches!
🌍 Construire une équipe internationale composée de collaborateurs issus de 25 pays différents, avec une culture du télétravail très flexible
🤝 Gagner la confiance de milliers d'utilisateurs et obtenir d'excellents retours https://www.google.com/search?q=pennylane&ei=O9pOYvm0Co-blwSmhKmIAw&ved=0ahUKEwi5vsWL-4H3AhWPzYUKHSZCCjEQ4dUDCA4&uact=5&oq=pennylane&gs_lcp=Cgdnd3Mtd2l6EAMyDQgAEIAEELEDEIMBEAoyCwguEIAEEMcBEK8BMgcIABCABBAKMgcIABCABBAKMgUIABCABDIFCAAQgAQyBQgAEIAEMgcIABCABBAKMgcIABCABBAKMgcIABCABBAKOgcIABBHELADOgkIABCwAxAKEEM6CgguEMcBEK8BEAo6BggAEBYQHjoICAAQFhAKEB46DQguEIAEEMcBEK8BEApKBAhBGABKBAhGGABQ7QFY6wVgugdoAXABeACAAUiIAbMCkgEBNZgBAKABAcgBCcABAQ&sclient=gws-wiz
🚀 Déjà plus de 900,000 TPE/PME et plus de 6000 cabinets d’expertise-comptable utilisent Pennylane en France !
LE RÔLE
En tant que Customer Success Manager Key Accounts (CSM KA), tu accompagnes un portefeuille de cabinets partenaires grands comptes (7 à 10 comptes, Top 150) qui déploient Pennylane auprès de leurs équipes et de leurs clients. Ton objectif : maximiser l’adoption, la satisfaction et la rétention, tout en structurant une gouvernance adaptée à des organisations multi-bureaux.
TES RESPONSABILITÉS
- Piloter la relation au quotidien avec les décisionnaires et équipes projet du cabinet.
- Construire et animer la gouvernance : COPIL, comités d’adoption, instances de suivi, communauté de relais locaux.
- Définir et exécuter des plans d’adoption (collaborateurs + clients) fondés sur la donnée.
- Coordonner l’exécution avec les expert·e·s internes Pennylane (Produit, Support, Ops, Sales, etc.).
- Anticiper les risques (satisfaction, déploiement, adoption) et mettre en place des plans de remédiation.
- Contribuer à l’inscription et à l’usage de la PA Pennylane pour centraliser les flux.
CE QUE TU VAS FAIRE CONCRÈTEMENT
1) STRATÉGIE D’EMBARQUEMENT CLIENTS (TPE/PME)
- Conseiller les cabinets sur la communication, l’activation et la formation des clients.
- Aider à intégrer les enjeux de facture électronique dans le plan d’embarquement.
- Suivre l’exécution post-déploiement et proposer des actions correctives.
2) ADOPTION ET USAGE CÔTÉ COLLABORATEURS
- Mesurer l’usage et identifier les leviers d’amélioration.
- Mettre en place des plans d’action et en piloter l’exécution.
3) SATISFACTION & RÉTENTION
- Maintenir une relation de confiance, cadrer les attentes et délivrer de la valeur.
- Déployer des plans d’action stratégiques (annuels / semestriels) avec les partenaires.
INDICATEURS DE RÉUSSITE
- CSAT sur ton portefeuille.
- Progression de l’adoption (collaborateurs et clients), suivie en COPIL.
- Qualité de la gouvernance et autonomie des relais locaux.
- Réduction des risques et amélioration de la rétention.
PROFIL RECHERCHÉ
- Expérience de 5 ans minimum :
- en Customer Success SaaS avec de bonnes bases comptables (ou motivé(e) à monter en compétences à ce sujet
- ou en finance / audit avec gestion de relation clients (dimension commerciale)
- Excellente relation client : capacité à rassurer, structurer, et prendre de la hauteur.
- Assertivité : recommandations claires, diplomatie et capacité à convaincre.
- Pilotage de portefeuille (santé client), plans d’action ad hoc.
- Analyse de données : tirer des insights et prioriser.
- Gestion de projet : coordination multi-interlocuteurs, rigueur et autonomie.
Process de recrutement
- Premier entretien avec Florent Mirigay - Senior Business Recruiter (45 min)
- Deuxième entretien avec Alexandra Ser, Team lead de l’équipe CSM Grands Comptes (45min)
- Etude de cas (préparée en amont) avec Alexandra et une personne de l’équipe CSM Grands Comptes (1H)
- Dernier entretien avec Arnaud Bernard (Head of Grands Comptes)
🎁 Ce que l’on peut t'offrir :
🏥 Une mutuelle parmi les meilleures sur le marché (Alan Blue et Alan Mind)
🍜 Des tickets restaurants (Carte Swile)
🏝 Entre 6 et 12 jours de RTT supplémentaires aux 5 semaines de congés payés
🇬🇧 La possibilité de perfectionner ton anglais grâce à Busuu https://www.busuu.com/fr/p/start-learning?utm_medium=cpc&utm_source=google&utm_campaign=FR_FR_Web_Brand_E&utm_group=FR_FR_Web_Brand_E&utm_term=busuu&gclid=CjwKCAjw682TBhATEiwA9crl34OqnbJDliinEXFZNqOcb6391KXrgq4ZDDwEiwMdtTdtuVULvuF7HhoCgZEQAvD_BwE&gclsrc=aw.ds
🧑💻 Un budget dédié chaque mois pour tous nos Pennylaners, favorisant le travail depuis la maison ou en espace de coworking
🏢 Une facilité d’accès à nos bureaux, situés à quelques minutes de Saint Lazare en plein cœur de Paris
💵 Une enveloppe de BSPCE
🏃♀️ Un accès à 8000 salles de sport partout en France et plus de 300 activités de bien-être via notre partenaire Gymlib
💻 Un Mac
🎉 Nous pratiquons de nombreux sports ensemble et avons à cœur de nous réunir régulièrement autour d’événements d’entreprise tels que les Tech Days (qui permettent aux Pennylaners en remote de se réunir tous les 3 mois) ou notre séminaire d’entreprise qui a lieu une fois par an, et qui favorise de grands moments de cohésion pour toutes et tous.
Pour t'épanouir chez Pennylane, il faudra:
- Parler anglais (le niveau est évalué et apprécié en fonction du département auquel tu postules)
- Apprécier travailler dans un environnement en changement constant
- Faire de la collaboration une priorité au sein de son équipe ou avec d'autres parties prenantes
- Avoir un recul suffisant pour prioriser les actions à fort impact business dans son activité quotidienne.
Nous savons que certaines personnes sont moins susceptibles de postuler que d'autres si elles estiment ne pas remplir l'intégralité des critères.
Si tu hésites, nous t'encourageons à postuler quand même : qui sait, cela pourrait être le début d'une collaboration significative et durable !
Information importante à destination des candidat(e)s
Les tentatives d’arnaque au recrutement sont en hausse. Nous vous invitons à rester vigilant(e) lors de vos échanges.
Candidature uniquement via nos canaux officiels : postulez exclusivement via nos offres publiées sur nos supports officiels (site carrière, pages officielles partenaires).
Vérifiez systématiquement l’adresse e-mail de l’expéditeur : nos communications sont envoyées depuis des adresses professionnelles avec les domaine @pennylane.com http://pennylane.com ou @pennylane-partners.com .
Nous ne vous demanderons jamais de paiement, ni d’informations financières (coordonnées bancaires, paiement pour un entretien, achat de matériel, etc.) dans le cadre du recrutement.
Si une telle demande vous est faite, il s’agit d’une fraude. Nous vous invitons à ne pas répondre et à nous le signaler immédiatement."
Encourageant la diversité, équité et inclusion sous toutes ses formes, Pennylane offre un environnement de travail inclusif, bienveillant et propice à l’épanouissement, dans nos bureaux et en remote. Nous nous engageons à fournir les mêmes chances à tous nos candidats, indépendamment de leurs origines sociales et ethniques, genres, religions, orientations sexuelles ou handicaps.
🇫🇷 Données personnelles
Pennylane traite vos données pour gérer votre candidature et évaluer votre adéquation au poste. Si votre candidature n’aboutit pas, vos données peuvent être conservées 2 ans à compter de notre dernier échange ou de la clôture du recrutement afin de constituer & gérer un vivier de candidats. Vous pouvez vous opposer à tout moment et demander la suppression de vos données en écrivant à : dpo@pennylane.com. dpo@pennylane.com
Notre data policy https://www.pennylane.com/fr/vos-donnees-personnelles-recrutement
🇬🇧 Personal Data
Pennylane processes your data to manage your application and assess your suitability for the position. If your application is unsuccessful, your data may be retained for 2 years from our last exchange or the closing of the recruitment process, in order to build and manage a candidate pool. You may object at any time and request the deletion of your data by writing to dpo@pennylane.com. Learn more https://www.pennylane.com/fr/vos-donnees-personnelles-recrutement
🇩🇪 Personenbezogene Daten
Pennylane verarbeitet Ihre Daten, um Ihre Bewerbung zu bearbeiten und Ihre Eignung für die Stelle zu beurteilen. Sollte Ihre Bewerbung nicht erfolgreich sein, können Ihre Daten bis zu 2 Jahre ab unserem letzten Austausch oder dem Abschluss des Rekrutierungsverfahrens gespeichert werden, um einen Kandidatenpool aufzubauen und zu verwalten. Sie können jederzeit Widerspruch einlegen und die Löschung Ihrer Daten beantragen, indem Sie an dpo@pennylane.com schreiben. Mehr erfahren https://www.pennylane.com/fr/vos-donnees-personnelles-recrutement
🇪🇸 Datos personales
Pennylane trata sus datos para gestionar su candidatura y evaluar su idoneidad para el puesto. En caso de que su candidatura no sea seleccionada, sus datos podrán conservarse hasta 2 años a partir de nuestro último contacto o de la finalización del proceso de selección, con el fin de constituir y gestionar una reserva de candidatos. Puede oponerse en cualquier momento y solicitar la eliminación de sus datos escribiendo a dpo@pennylane.com. Más información https://www.pennylane.com/fr/vos-donnees-personnelles-recrutement
Маркетинговый / Продуктовый аналитик IT Вакансии В поиске аналитика с опытом в маркетинговой или продуктовой аналитике от 1 года. Вам предстоит анализировать клиентские воронки, оценивать эффективность рекламных каналов, создавать BI-дашборды и проводить A/B-тесты.
Location: EU/Ukraine
We are the creators of a new fintech era!
Our mission is to change this world by making blockchain accessible to everyone in everyday life. WhiteBIT is a global team of over 1,200 professionals united by one mission — to shape the new world order in the Web3 era. Each of our employees is fully engaged in this transformative journey.
We work on our blockchain platform, providing maximum transparency and security for more than 8 million users worldwide. Our breakthrough solutions, incredible speed of adaptation to market challenges, and technological superiority are the strengths that take us beyond ordinary companies. Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT and VISA.
The future of Web3 starts with you: join us as an IAM/PAM Governance Specialist.
Requirements
2+ years of experience in IAM, PAM, Identity Governance, Information Security, IT Controls, IT Audit, or a related area.
Good understanding of Identity and Access Management concepts, including user lifecycle, role-based access control, least privilege, segregation of duties, and access recertification.
Practical understanding of Privileged Access Management and risks associated with privileged, administrative, shared, and service accounts.
Experience performing access reviews, privileged access reviews, or user entitlement assessments.
Experience reviewing access controls and identifying excessive, outdated, or inappropriate permissions.
Experience supporting internal or external audits, including evidence collection, control testing, findings follow-up, and remediation tracking.
Ability to assess whether access controls are operating effectively and document identified gaps and recommendations.
Experience working with system owners, administrators, Security, IT, and other stakeholders to investigate and remediate access-related issues.
Understanding of security control frameworks and standards such as ISO 27001, NIST, SOC 2, or similar.
Ability to work with IAM/PAM platforms, administrative consoles, access management systems, and related security tooling.
Strong analytical and documentation skills, with attention to detail.
Ability to independently manage assigned reviews, audits, and remediation activities.
Good written and verbal communication skills and the ability to explain access control issues to both technical and non-technical stakeholders.
Would be a plus:
Hands-on experience with PAM solutions such as CyberArk, BeyondTrust, Delinea, or similar.
Experience with Identity Governance solutions such as SailPoint, Saviynt, Microsoft Entra ID Governance, or similar.
Experience reviewing privileged access in cloud environments such as AWS, Azure, or GCP.
Experience with joiner, mover, and leaver processes.
Experience with service accounts, emergency/break-glass accounts, and privileged session controls.
Familiarity with regulatory or compliance requirements related to access management.
Relevant certifications in information security, IAM, audit, or risk management are a plus.
Responsibilities
Perform periodic reviews of privileged, administrative, shared, service, and other high-risk accounts across critical systems.
Review user and administrative access to identify excessive, outdated, inappropriate, or conflicting permissions.
Support and coordinate access recertification and entitlement review activities with system and business owners.
Assess IAM/PAM-related security controls and verify that access management processes are operating effectively.
Perform security and access control audits of internal systems and applications.
Collect, validate, and maintain audit evidence related to identity, access management, and privileged access controls.
Identify IAM/PAM control gaps, document findings, and track remediation actions through to closure.
Monitor privileged access governance requirements, including least privilege, segregation of duties, and appropriate use of administrative accounts.
Work with PAM and administrative consoles to review privileged access configurations, account usage, permissions, and control effectiveness.
Support governance of service accounts, emergency/break-glass accounts, and other non-standard privileged identities.
Collaborate with the IAM Cybersecurity team on access-related issues that require changes to IAM platforms, integrations, or technical controls.
Work with system owners, administrators, IT, Security, and business stakeholders to investigate and remediate access-related risks.
Support internal and external audits, compliance assessments, and security reviews related to IAM and PAM.
Maintain and improve IAM/PAM governance documentation, procedures, control descriptions, and review records.
Contribute to improving and automating access reviews, privileged access monitoring, evidence collection, and reporting processes.
Provide regular reporting on access review status, identified risks, open findings, and remediation progress.
Working terms
Immerse yourself in Crypto & Web3:
Master cutting-edge technologies and become an expert in the most innovative industry.
Work with the Fintech of the Future:
Develop your skills in digital finance and shape the global market.
Take Your Professionalism to the Next Level:
Gain unique experience and be part of global transformations.
Drive Innovations:
Influence the industry and contribute to groundbreaking solutions.
Join a Strong Team:
Collaborate with top experts worldwide and grow alongside the best.
Work-Life Balance & Well-being:
Modern equipment.
Comfortable working conditions, and an inspiring environment to help you thrive.
24 calendar days of paid leave.
Additional days off for national holidays.
With us, you’ll dive into the world of unique blockchain technologies, reshape the crypto landscape, and become an innovator in your field. If you’re ready to take on challenges and join our dynamic team, apply now and start a new chapter in your career!
Let’s Build the Future Together!
WhiteBIT offers all candidates an equal opportunity to join the team. All hiring decisions are made without regard to race, national origin, gender identity or sexual orientation, age, religion, disability, medical condition, marital status, familial status, veteran status, or any other legally protected characteristic of an individual.
Your privacy matters to us. You can learn more about how we handle your personal data with regard to your application in our
Candidate Privacy Notice
.
Location: Lisbon
Workplace: Hybrid
Build with us
Businesses deserve better from finance. Less friction, more freedom. Since 2004, Mollie has been on a mission to make payments and money management effortless for every business in Europe.
Today, more than 250,000 companies trust our all-in-one platform to get paid, manage money and grow on their terms. Simple, scalable and built with real businesses in mind.
We're one of Europe's fastest-growing fintechs, with 900+ Mollies across 12+ locations. Our people make this growth possible. We move fast, build with purpose and care deeply about our customers. Whether you're solving problems, building market-leading products or exploring how AI can make work smarter, you'll have the freedom to create and the trust to deliver.
If you're ready to grow, shape the future of fintech and join an ambitious, high-performing team, this is the place for you.
Your impact
This is a critical, customer-obsessed role at the frontline of Mollie's mission. You'll be the first point of contact for our merchants, ensuring they get the excellent support they need to succeed and grow. Your impact is immediate: you help make our customers proud to work with us by providing outstanding, proactive service.
You'll do more than just answer questions - you'll be the voice of the customer, using their feedback to drive real, innovative changes within Mollie. This role is about listening, solving problems fast, and making a direct contribution to the customer experience. Join a new and growing team in Lisbon to own the success of our growing merchant base.
What you'll ship
- Act as the first point of contact across live chat, email, and phone to resolve customer inquiries quickly and effectively.
- Proactively advise customers on Mollie products that fit their activities and help boost their online and offline presence and revenue.
- Contribute to improving the customer experience by providing actionable feedback and proposing innovative solutions to internal teams.
- Listen closely to customer feedback and challenges to align our support efforts with Mollie's mission of being customer-obsessed.
What you'll bring
- Fluent in Polish and English. Any other language is nice to have.
- At least 1 year of experience in (customer) support
- Ability to easily adapt to changing environments and quickly grasp new information and processes.
- A fast learner who can take on complex problems and rapidly find solutions.
- An easy communicator with a knack for clarifying complex topics and maintaining a human connection.
- Nice to have: beginner to experienced professional—what matters is your drive to deliver impact for our customers.
Grow your way
At Mollie, growth is personal. We believe everyone should have the chance to develop their skills, explore new challenges and shape their career on their own terms.
You'll get regular feedback and performance reviews to support your development, with fair and transparent salary reviews along the way. Many Mollies move into new roles or take on new projects to stretch themselves, and we actively hire from within to help you take the next step.
No matter if you're aiming for promotion, exploring a different career path or building new skills, you'll be supported with the tools, trust and opportunities to grow your way.
Unlock your full potential and join us to eliminate financial bureaucracy
If you're excited by the idea of building what's next, for yourself and for thousands of businesses across Europe, we'd love to hear from you. Apply with your CV (in English) using the form below.
Want a peek behind the scenes? Check out what life at Mollie https://jobs.mollie.com/ is really like.
AI at Mollie
We believe in Always Be Shipping, and AI brings https://jobs.mollie.com/ai-manifesto that philosophy to life across every team, every role, every day
AI is core to how we build. It helps us move faster, simplify work and make smarter decisions, creating real impact for the businesses we serve. We're looking for people who are excited to use AI to shape the future of finance with us.
Location: London
Workplace: OnSite
Company Description
We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.
We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.
Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.
ABOUT THE ROLE
As Director, SMB and Platforms Risk, you will own the first-line risk strategy and operating model for our SMB and platform sellers globally. You'll be based in London and report to the VP, Risk Operations. You will lead onboarding and monitoring teams in Mauritius and Mexico through local team leaders, and a BPO partner.
You will partner with Product, Risk Analytics, Engineering and Commercial to make onboarding and monitoring scalable, measurable and proportionate to risk. We're looking for a programmatic, systems-minded risk leader who can design the operating model and run it day to day, protecting the business while enabling responsible growth.
WHAT YOU'LL DO
- Set the risk strategy and operating model across the seller lifecycle: onboarding, risk-based tiering, review criteria, monitoring triggers and actions such as reserves, funds controls and termination.
- Partner with Product, Risk Analytics and Engineering to turn risk needs into clear requirements, decision logic and a prioritised automation roadmap.
- Define and track the KPIs that balance control, customer experience and cost, including straight-through processing, onboarding time, loss rates and alert precision.
- Lead operational performance across teams in Mauritius and Mexico through local leaders, setting priorities, procedures, SLAs, quality standards and capacity plans.
- Scale the operation as headcount grows: stand up additional teams as needed, govern BPO partners, and prioritise automation improvements.
- Close the loop between cases, losses and fraud patterns so that rules, thresholds, policy and product priorities keep improving.
- Own first-line control quality and audit readiness, with clear handoffs of risks, issues and remediation to second-line oversight.
- Represent SMB and Platforms Risk in governance, product and commercial forums, including risk-based pricing and bespoke platform deals. Hold a clear risk position while finding structured paths to yes.
- Apply AI and LLM-enabled tools to triage, case summarisation, QA and risk insight, with appropriate human review, data protection and audit trails.
WHAT WE'RE LOOKING FOR
- Deep risk expertise in SMB acquiring, with a strong grasp of credit exposure, reserves, fraud and transaction monitoring across the seller lifecycle.
- Understanding of platform and PayFac models, including ISVs, marketplaces and merchant-of-record structures.
- Working knowledge of KYC/KYB and CDD, and of how onboarding controls connect to downstream risk.
- A programmatic mindset: you turn complex risk needs into operating models, requirements and roadmaps, make pragmatic trade-offs, and drive delivery.
- Proven operational leadership of distributed teams through local leaders, with rigour in capacity planning, SLAs, QA, procedures and control evidence.
- A track record of building or scaling automated onboarding and monitoring in a high-volume, low-touch environment.
- Data fluency: you set meaningful KPIs, interpret rule and model performance, and work with analytics teams to improve outcomes.
- Senior influence with Product, Commercial, Legal, Finance and executive audiences, with the confidence to challenge and find responsible ways to say yes.
- Ability to travel to our Mauritius and Mexico offices at least twice a year.
DESIRABLE
- Hands-on depth in KYC/KYB, CDD and card-scheme requirements and controls.
- Experience managing BPO or third-party operations partners, including performance governance and service-quality improvement.
- Experience building a monitoring capability or operating model from the ground up in regulated payments or fintech.
- Experience deploying AI-assisted operations or agentic workflows responsibly in risk, compliance or customer operations.
Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com http://Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
Location: Netherlands
Workplace: remote
About Finom
Finom is a European financial platform for small businesses and freelancers. Our e-money institution, Finom Payments B.V., is supervised by De Nederlandsche Bank (DNB). We onboard more than 10,000 new businesses every month and serve over 100,000 active business customers across Europe.
Role Summary
You sit in every board and committee meeting, make sure each one ends in clear decisions, and build the system that turns those decisions into a single source of truth that does its own follow-up.
You run company secretarial work as a service across the group: the management boards, supervisory boards and board committees of Finom Group, Finom Payments B.V. and other group entities. That comes to about 90 meetings a year (roughly 2 a week, peaking at quarter ends), plus ad hoc meetings and written resolutions. More boards will be added as the group grows.
This is a
list of your stakeholders
and your expectations for each of them:
CEO Finom Group - Group board cycle, decision and action register, follow-up across the group
CEO Finom Payments B.V. - Management Board cycle, regulator-ready minutes, follow-up across Finom Payments
Chairs of the Supervisory Boards - Agenda, packs, minutes and actions for each board, on one standard
Chairs of the board committees (e.g. risk, audit, remuneration) Committee calendar, packs, minutes, action tracking, input for the annual evaluation
Each chair is a client. One system, one standard, one register for all of them.
Responsibilities
1. Secretary: be the secretary in the room
Attend all management board, supervisory board and committee meetings across the group, tracking agenda, quorum, conflicts of interest and decision rights.
Draft minutes and resolutions to regulator and auditor standard, based on Legal’s mandatory draft.
Run the annual cycle (calendars, charters, evaluations, entity registers) and prepare DNB, KvK and UBO filings with Legal/Compliance sign-off.
Own records management and access rights, and build controls with Risk and Internal Audit (audit trail, human sign-off, AI accuracy checks).
Distribute minutes and decisions to the relevant teams.
2. Organiser: meetings run on time and end in decisions
Own the annual agenda for each board and committee, and run a prep cadence with presenters.
Send packs 5 working days ahead, with a pre-meeting brief and a standard board paper template (send back papers that miss the bar).
Keep one register of decisions and actions (source, owner, due date, status, closure evidence), with automatic follow-up and escalation of overdue items to the chair.
Benchmark against best practice in regulated banks and listed companies.
3. Builder: build it yourself
Build the governance part of Finom’s company-wide AI brain with the AI team: meeting capture, minute drafting, action extraction, the register, board packs, reminders and exports.
Design it so any meeting can run without you, with the chair appointing a stand-in secretary.
Work hands-on in Notion, Gemini, Granola, Google Workspace, n8n, Langdock, Claude, Slack and email.
Who you are
Discreet (a must):
You handle sensitive board, regulator, people and deal topics, and keep information and access rights tightly controlled.
Delivers:
You get every action closed on time by finding out why things stall, helping the owner, and escalating to the chair when needed.
Direct and honest:
You flag conflicts with earlier minuted positions in the moment, and record decisions exactly as they were made.
Curious builder:
You learn new tools and AI on your own, and keep asking until a decision is clear.
Presence and service mindset:
Board members and the regulator trust you from day one, and your success is a board that works well.
Requirements
Audit trail and process discipline.
You have run or improved a governance, control or compliance process that was tested by an auditor or regulator, and you can show how the decision trail was kept complete.
Proven discretion
with board-level, regulatory or people-sensitive information, confirmed through references.
at least 3 to 8 years in a board office,
company secretariat, governance operations team or corporate law practice, at a bank, insurer, licensed fintech, law firm or listed company.
Working knowledge of
Dutch BV/NV and European bank-grade governance
: what an audit trail is, why a regulator reads board minutes, how a two-tier board works, and the difference between executive and non-executive roles (MB and SB)
Nice to have
A law degree or company secretarial qualification (CGI), or studying for one.
Experience with a board portal (e.g. Diligent).
Experience working under DNB, the ECB or another EU supervisor, or in a listed company.
Have used AI and automation to improve processes efficiency
This person can work remotely from Netherlands and must have the right to work in Netherlands.
Hiring Process
Intro call with our Talent team - 30’
Intro interview with the hiring managers - 30’
Test Task
Interview with CEO Finom Payment + Head of Compliance - 45'
Final round with the CEO Group and a member of the Supervisory Board chair -45'
References and a certificate of conduct (VOG)
You'll win and onboard international merchants, particularly in iGaming, and open new markets across Europe, CIS and LATAM, owning the full sales cycle from first conversation to go-live.
Location: India
Who We Are:
Galaxy Digital Inc. (Nasdaq: GLXY) is a global leader in digital assets and data center infrastructure, growing the economy that runs on code. Galaxy delivers the onchain infrastructure that connects institutions to digital assets, including trading, advisory, asset management, staking, self-custody, and tokenization. Galaxy also develops and operates data center infrastructure to power AI and HPC workloads. Anchored by its Helios campus in Texas, Galaxy is building a multi-gigawatt pipeline of more than 5.7 GW of potential capacity, positioning it among the largest and fastest-growing data center developers in North America.
The Company is headquartered in New York City, with offices across North America, Europe, the Middle East, and Asia.
Additional information about Galaxy's businesses and products is available on
www.galaxy.com
.
What We Value:
We are a diverse team of free thinkers, and fast movers united to help investors and creators energize the global economy. We are looking for individuals who thrive in a culture of builders and overachievers and embrace high performance, transparent feedback, and a mission-first approach. Our culture shapes our way of working and gets us where we want to be.
Seek Excellence.
Be Selective To Be Effective.
Be Highly Aligned, Loosely Coupled.
Disagree Transparently.
Encourage Independent Decision-Making.
Build Dream Teams.
About the Role
We're hiring Senior and Staff SDETs to embed across our product teams and raise the bar for quality engineering at Galaxy. You'll work on systems that move real value — crypto and fiat across institutional-grade platforms. The problems are complex, the stakes are high, and the teams are small enough that your work will have outsized impact.
This isn't a "write tests and throw them over the wall" role. You'll shape how your team thinks about quality — designing automation strategies, influencing architecture for testability, and driving reliability across the stack. Depending on your strengths and interests, you'll be placed on one of our product teams: Lending, Trading, Operations, Custody, Settlement, Staking, Derivatives, or Retail (mobile apps on Android and iOS).
We're looking for excellent engineers first — we'll find the right seat together.
What You'll Do
Design, build, and maintain test automation frameworks and suites for APIs, backend services, web and mobile UI (Android/iOS), and blockchain-integrated components.
Define and drive the quality strategy for your product team — test planning, coverage analysis, risk assessment, and release readiness.
Partner closely with developers, DevOps, and product managers to shift quality left and influence system design for testability.
Analyze test results, production incidents, and system behavior to identify patterns and drive systemic improvements.
Build and maintain CI/CD-integrated test pipelines that give teams fast, reliable feedback.
Leverage AI-assisted development tools to accelerate test creation, code analysis, and automation workflows.
Contribute to performance testing, security validation, and observability practices.
Mentor other engineers on testing practices, code quality, and automation design.
Additionally at Staff level:
Set technical direction for quality engineering across multiple teams or domains.
Drive cross-team alignment on testing standards, frameworks, and tooling.
Identify high-impact quality problems before they're obvious and build consensus around solutions.
Act as a trusted technical advisor to engineering leadership.
What You Bring
Required
8+ years of experience in quality engineering or software development in test, with meaningful ownership of automation strategy and execution.
Strong programming skills in Python (primary) or similar (JavaScript, Java, Go).
Proven experience designing and maintaining automation frameworks (e.g., Pytest, Robot Framework, Selenium, Playwright, Postman/Newman).
Deep understanding of API testing, microservices architectures, and distributed systems.
Experience with Git, GitHub workflows, CI/CD tools (GitHub Actions, Jenkins, CircleCI), and issue tracking (JIRA).
Strong debugging and analytical skills — comfortable with logs, metrics, and traces (Datadog, Grafana, Prometheus).
Experience working in Agile environments with close collaboration across engineering and product.
Clear, proactive communication — you surface risks, share context, and keep people aligned.
Experience using AI-assisted development tools (e.g., LLM-based coding assistants) to accelerate engineering work, with an eagerness to push those practices further.
Preferred
Experience in financial services, fintech, or digital assets / crypto.
Familiarity with blockchain APIs, wallets, smart contracts, or on-chain data.
Experience with Web3 testing tools (Hardhat, Brownie, Foundry).
Familiarity with Docker, Kubernetes, and cloud platforms (AWS, GCP, or Azure).
Knowledge of contract testing (Pact), test data management, or service virtualization.
Performance or security testing experience (Locust, k6, OWASP).
Track record of mentoring engineers and raising team capabilities.
Experience building, testing, or working with AI agents and agentic workflows.
Why Galaxy
Work across institutional crypto infrastructure — trading, lending, custody, staking, derivatives, and more.
An AI-forward engineering culture — we invest in tools and practices that multiply what engineers can do.
Small teams, real ownership, and direct impact on systems that matter.
A culture that values engineering excellence, trust, and accountability.
Competitive compensation, equity, and comprehensive benefits.
Mumbai office with flexibility for remote work within India.
What We Offer
:
Competitive base salary and discretionary bonus
Company-paid health and protective benefits for employees and their eligible dependents
Free virtual coaching and counseling sessions
Opportunities to learn about the Crypto industry
Smart, entrepreneurial, and fun colleagues
Employee Resource Groups
*Benefits may vary depending on location.
Apply now and join us on our mission to engineer a new economic paradigm.
Galaxy respects diversity and seeks to provide equal employment opportunities to all employees and job applicants for employment without regard to actual or perceived age, race, color, creed, religion, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital or partnership or caregiver status, ancestry, national origin, citizenship status, disability, military or veteran status, protected medical condition as defined by applicable state or local law, genetic information or predisposing genetic characteristic, or other characteristic protected by applicable federal, state, or local laws and ordinances.
We will endeavor to make a reasonable accommodation to the known limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete the application process or to participate in an interview, please contact
careers@galaxy.com.
Location: Москва
Команда, которая занимается полным циклом автоматизации драйверных моделей бизнес планирования.
Обязанности
### **Чем предстоит заниматься:**
* выполнять функции по автоматизации расчетов драйверных моделей
* анализ текущего процесса – большая часть которого в Excel, SQL скриптах (разбирать логику, формулы)
* поиском источников – анализ и репликация источников в DWH, согласование с владельцами систем
* разрабатывать меппинги – опыт работы с огромными хранилищами и системами на 500+ параметров
* создавать витрины - спроектировать и наполнить агрегированные слои для бизнес-планирования
* внедрять автоматизированный процесс на поддержку, обучить бизнес-пользователей новому формату
* заниматься прототипированием во внутренней системе (собственная разработка): создать модель планирования и запустить расчеты
Требования
### **Мы ждем что, вы:**
* имеете опыт от 3+ лет в аналитике данных, бизнес-аналитке, клиентской аналитике ФЛ
* имеете опыт работы с большими данными (Spark, Hadoop, GreenPlum, ClickHouse), знаете SQL и Python
* умеете визуализировать данные, писать качественные БТ на разработку дашбордов
* понимаете метрикм и драйверы для процесса бизнес-планирования, управления продуктом, клиентской аналитики
* имеете опыт фин. моделирования продуктов \\ проектов \\ пилотов \\ инициатив
* имеете базовые знания статистики
Будет плюсом:
* опыт в Banking, Retail, FinTech, E-commerce, Telecom
* знания методов cohort analysis, uplift modeling
* опыт работы с ML-моделями
Условия
### **Что мы предлагаем:**
* комфортный современный офис рядом с м. Кутузовская
* ежегодный пересмотр зарплаты, годовую премию
* корпоративный спортзал и зоны отдыха
* уникальную систему обучения Сбера для профессионального и карьерного развития
* расширенный ДМС и льготное страхование для семьи
* гибкий дисконт по ипотечному кредиту, равный 1/3 ключевой ставки ЦБ
* подписка Прайм с возможностью совместного использования на трёх близких
* вознаграждение за рекомендацию друзей в команду Сбера
* корпоративную пенсионную программу
🔹 Run full-cycle recruitment, from intake to signed offer and onboarding handover. 🔹 Lead high-volume hiring for Sales, Retention and Customer Support teams (mainly LatAm).
✅ Comfortable working remotely in an international team across time zones or office work (Limassol) is also an option