Location: Worldwide
APPLICATION INSTRUCTIONS:
If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the
20four7VA Team Portal
for faster processing.
Log in using your 20four7VA-issued email address to access the portal.
If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.
💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!
If you're interested in this opportunity, click APPLY TO POSITION to proceed.
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Title: B-CPT-11601 Bilingual Administrative & Client Support Assistant
Independent Contractor – B-CPT-11601 Bilingual Administrative & Client Support Assistant/Business Support VA/Entry-Senior Level (Remote).
Overview
20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.
The company is a fully remote education company specializing in live SAT preparation. The company is seeking an Administrative & Client Support Assistant to support student operations, administrative processes, client communications, onboarding activities, sales support, and technology-related responsibilities.
This position combines backend administrative work, student and parent support, prospective client communication, and operational coordination. The company provides detailed training on its systems, communication standards, onboarding processes, and student workflows, so previous SAT-preparation experience is not required.
The ideal candidate is highly organized, technologically proficient, an excellent communicator, and comfortable supporting multiple areas of the business as responsibilities evolve.
The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.
Scope of Services
Contractors will be required to provide services that align with the following client tasks:
Administrative Operations & Student Support
Review student diagnostics and pre-class work to identify missing or incomplete information, learning needs, or areas requiring follow-up.
Create, review, and send individualized homework lists based on student progress and established processes.
Track student progress and maintain accurate records across gradebooks, homework records, progress reports, and Google Classroom.
Support student onboarding by organizing information, preparing materials, and assisting with access to required systems and resources.
Complete pre-course checks, release course materials, and prepare operational documents.
Assist with mock exams, including proctoring, reviewing submissions, and grading practice exams as trained.
Monitor recurring tasks and maintain organized records in spreadsheets and internal systems.
Perform administrative, operational, and documentation tasks as assigned.
Learn new systems and take on additional responsibilities as company processes evolve.
Client, Student & Parent Communication
Communicate professionally with students, parents, and prospective clients through phone calls, email, and messaging platforms.
Answer questions, address concerns, and provide accurate information.
Follow up with students regarding missing assignments, deadlines, corrections, and course expectations.
Monitor student communication channels during assigned shifts.
Respond to routine inquiries using established templates, processes, and guidance.
Document issues and communicate relevant updates internally.
Escalate complex concerns to the appropriate team member when necessary.
Client Intake, Onboarding & Sales Support
Assist with client intake, onboarding, scheduling, and follow-up processes.
Support sales-related activities, including communication with prospective clients and maintenance of accurate records.
Coordinate appointments, onboarding activities, and operational follow-ups.
Assist with maintaining CRM records and ensuring client information remains accurate and organized.
Technology & Systems Support
Use Google Workspace, CRM platforms, and other software systems to manage daily responsibilities.
Monitor system-related issues and communicate updates proactively.
Follow established procedures while exercising sound judgment when unexpected situations arise.
Team Collaboration
Coordinate with team members to ensure assigned responsibilities are completed accurately and on time.
Participate in meetings, training sessions, and process-improvement initiatives.
Communicate proactively regarding task progress, issues, and scheduling concerns.
Contribute to a collaborative and supportive team environment.
Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.
Skills
The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:
Previous administrative, customer service, sales support, executive assistant, business-support, or related experience.
Excellent written and spoken English and Spanish.
Strong written and verbal communication skills.
Experience communicating professionally by phone, email, and messaging platforms.
Strong organizational, time-management, and recordkeeping skills.
Proficiency with Google Workspace.
Strong technology aptitude and the ability to learn new software quickly.
Ability to work independently, solve problems, and exercise sound judgment.
Reliable internet access and an appropriate remote work setup.
Availability on Tuesdays, Wednesdays, Thursdays, Fridays, and Sundays.
IDEAL CANDIDATE PROFILE
Reliable, organized, and highly detail-oriented.
Excellent written and spoken English and Spanish.
Warm, patient, and professional when communicating with students, parents, and team members.
Demonstrates strong attention to accuracy and quality control, including the ability to identify mistakes and carefully review completed work.
Comfortable following detailed procedures and meeting established deadlines.
Able to learn quickly, apply feedback, and adapt to evolving processes.
Demonstrates sound judgment, initiative, and problem-solving skills.
Comfortable working independently while also collaborating with a team.
Dependable with an unconventional weekly schedule, particularly Sundays.
Interested in a stable, long-term working relationship.
APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED
Google Workspace — Required
Candidates must already be proficient in:
Google Sheets — Data entry, spreadsheet organization, recordkeeping, and tracking information.
Google Docs — Creating, reviewing, and updating documents.
Gmail — Managing professional email communication.
Google Drive — Organizing, locating, and managing files.
Google Classroom — Navigating the platform, accessing student assignments, and managing classroom-related information.
CRM Platforms - Preferred
Experience using CRM systems to track client interactions, onboarding activities, and follow-ups.
Company-Specific Systems — Training Provided
Client will provide training on:
Internal gradebooks and student-progress tracking systems.
Company-specific Google Classroom workflows and procedures.
Student communication platforms and internal operating systems.
SAT preparation processes, diagnostic reviews, and homework procedures.
Other education-related tools and operational workflows used by the company.
Previous experience with client specific systems is not required.
Work Schedule
Contracted Hours per Week: 40 Hours
Scheduled Working Days: Tuesday, Wednesday, Thursday, Friday, and Sunday (Off: Monday and Saturday)
Daily Working Time: Approximately 9:00 AM–5:00 PM ET
Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.
Terms of Engagement
Contractors will operate under a Master Services Agreement and a Statement of Work
This is not an offer of employment; contractors are not employees of 20four7VA or any client
All compensation is processed through 20four7VA according to the terms of the engagement
Role Summary & Requirements
REQUIRED SERVICE: Business Support
REQUESTED EXPERIENCE TIER LEVEL: Entry, Junior, Senior Level
Contracted Hours per Week: 40 hours/week
Daily Working Time: Approximately 9:00 AM–5:00 PM ET
Scheduled Working Days: Tuesday, Wednesday, Thursday, Friday, and Sunday (Off: Monday and Saturday)
REPORTING TO/POC: To Be Determined
Number of VAs: 1
GENDER PREFERENCE: None
LANGUAGES SPOKEN/PREFERENCE: Bilingual English and Spanish Required
ACCENT PREFERENCE: Level A–B (Excellent Written and Spoken English/Spanish Required)
REGION PREFERENCES: Nearshore
What we offer
Competitive rates
Weekly payments
Various open roles are available
Free training and upskilling
Constant support and guidance
A vibrant community always ready to support you
And more!
УдалённоHowever, availability may vary based on time zones, capacity, and the contracted hours set in this SOW
Location: Intellias
Meet your recruiter
Yaryna Holynska
yaryna.holynska@intellias.com
https://www.linkedin.com...
Vacancy details
Test Engineering
Automation Test Engineer (JavaScript)
Middle
Ukraine
Remote
APPLY NOW
REFER A FRIEND
Intellias helps retailers deliver consistent, omnichannel experiences through technology. Join us to develop scalable solutions that drive performance and customer value.
What project we have for you
We are looking for a motivated, proactive AQA willing to learn new technologies, working in a challenging and fast-paced environment. You will be working in small cross-functional Agile teams responsible for end-to-end development.
What you will do
Migration of existing test framework to Playwright
Independent work in Discovery phase, including setup and conducting sessions with SMEs to document main app flows and transform them into manual and automated test scenarios
Perform whole cycle of testing, including functional, regression, smoke, integration, and release validation
Manual testing and test documentation of new features and bug fixes
Maintain and extend automated test framework
What you need for this
Technical requirements:
2+ years of web-based automated testing.
Commercial experience with
Playwright
Must Have:
Playwright + TypeScript — e2e test development and support, working with the page object model, fixtures, and helpers. Confidence in using DOM-based selectors instead of data-test-id
CI/CD — Setting up pipelines, Docker images, secrets management, scheduled triggers, publishing artifacts
API — Working with the REST API to setup the test data, authorizing the service account
Integration testing – experience testing scenarios with external systems and asynchronous processes (e.g. Oracle, PIM, background jobs, batch processing)
Test development — Ability to work with scenario documentation, define manual session criteria, and translate them into step-by-step scenarios
Nice to Have:
TestRail or other test management tools experience
AI Clerk/Claude Code Agent Environment — Experience with AI-powered test generation
UniVerse / MultiValue / UniBasic — Basic understanding of Universe POS, AccuTerm Web, and screen navigation
Familiarity with MVIS REST API
AWS/Cloud Environments — Understanding network topology, VPN, EC2, GitLab runner in VPC
Docker — Working with custom images, debugging pipelined containers
Soft Skills / Process Skills:
Ability to work in a poorly documented system
Ability to work independently without supervision
Attention to detail when working with positional selectors and fragile terminal text bindings
What it’s like to work at Intellias
At Intellias, where technology takes center stage, people always come before processes. By creating a comfortable atmosphere in our team, we empower individuals to unlock their true potential and achieve extraordinary results. That’s why we offer a range of benefits that support your well-being and charge your professional growth.
We are committed to fostering equity, diversity, and inclusion as an equal opportunity employer. All applicants will be considered for employment without discrimination based on race, color, religion, age, gender, nationality, disability, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law.
We welcome and celebrate the uniqueness of every individual. Join Intellias for a career where your perspectives and contributions are vital to our shared success.
Location: Remote - Americas
Who We Are:
Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure
for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more.
Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 10 million brokerage accounts.
Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.
Alpaca is proudly backed by $400 million in funding from top-tier global investors including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Opera Tech Ventures, SBI Group, Derayah Financial, Unbound, Peak XV, Elefund, and Y Combinator.
Our Team Members:
We're a dynamic team of 400+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!
We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.
Your Role:
We are seeking a Security Operations Engineer to own the daily operation and continuous improvement of Alpaca’s SIEM and SOAR capabilities. You will onboard security logs, develop and tune detections, keep alerts actionable, maintain operational dashboards, and automate repeatable response actions.
You will be hands-on and operationally minded. You will keep log onboarding, detection quality, and alert handling consistent, and you will turn security signals into action as the business grows.
This role reports to the Enterprise Security Architect and works closely with Security, IT, DevOps, and Engineering.
The Security Team is 100% distributed and remote.
Things You Get To Do:
The core responsibilities of the Security Operations Engineer are focused on detection, response automation, operational excellence, and cross-functional coordination.
SIEM Operations and Detection Engineering:
Log Onboarding:
Onboard new security log sources across cloud, identity, endpoint, SaaS, and application systems, including parsing, normalization, and data quality checks.
Detection Development:
Build, test, and tune detection rules based on threat intelligence, incident learnings, and emerging attack techniques, mapped to frameworks such as MITRE ATT&CK.
Alert Quality:
Tune, enrich, and manage the lifecycle of detections so alerts stay actionable.
Detection Coverage:
Maintain detections for critical systems and priority attack techniques.
Operational Dashboards:
Build and maintain dashboards for alert volume, ingest health, and response status.
Incident Response & Metrics:
Incident Support:
Support security incidents with evidence collection, detection queries, and containment actions, working with IT, Engineering, and external partners.
Runbooks:
Develop and improve alert-handling and incident response runbooks and escalation paths.
Operational Metrics:
Track and report security operations metrics, including mean time to detect (MTTD) and mean time to respond (MTTR).
On-Call:
Participate in the Security Operations on-call rotation after onboarding and cross-training.
SOAR and Response Automation:
Playbooks:
Design, build, and maintain SOAR playbooks that automate repeatable response actions, including enrichment, containment, ticketing, and notification.
Triage and Investigation:
Triage, investigate, and respond to security alerts across endpoints, identity, cloud, network, and application logs.
Threat Hunting:
Run hypothesis-driven hunts based on threat intelligence and incident learnings, and turn findings into new detections.
Who You Are (Must-Haves):
Excited about Alpaca’s mission and what we’re building
3+ years of experience in Security Operations or detection engineering roles
Hands-on experience operating and tuning a SIEM
Experience building SOAR playbooks or equivalent response automation
Working with Linux
Scripting or automation experience (Python, Bash) for security operations tasks
Experience onboarding and parsing log sources from cloud, identity, and SaaS platforms
Strong alert investigation skills across identity, endpoint, network, and cloud environments
Understanding of common attacker techniques and detection methodologies
Experience supporting security incidents, including evidence collection, detection queries, and containment
Willing to participate in an on-call rotation
Strong written and verbal communication skills, especially during incidents
Comfortable working cross-functionally and handling escalations calmly and decisively
Who You Might Be
(
Nice-to-Haves):
Experience securing financial, trading, or other highly regulated platforms
Familiarity with compliance frameworks such as SOC 2 or ISO 27001
Experience with detection-as-code, GitOps, and CI/CD pipelines
Knowledge of cloud security logging (AWS/GCP/Azure) and SaaS security telemetry
Familiarity with Kubernetes-hosted security tooling
Experience working with a managed SOC or MSSP
Security certifications (GCIA, GCIH, GCED, or similar)
Ability to balance security rigor with operational efficiency and business needs
How We Take Care of You:
Competitive Salary & Stock Options
Health Benefits
New Hire Home-Office Setup: One-time USD $500
Monthly Stipend: USD $150 per month via a Brex Card
Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
Recruitment Privacy Policy
Location: Remote - Americas
Who We Are:
Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure
for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more.
Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 10 million brokerage accounts.
Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.
Alpaca is proudly backed by $400 million in funding from top-tier global investors including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Opera Tech Ventures, SBI Group, Derayah Financial, Unbound, Peak XV, Elefund, and Y Combinator.
Our Team Members:
We're a dynamic team of 400+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!
We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.
Your Role:
We are seeking an IT Security Engineer to own the security standards and controls that protect Alpaca’s workforce identities, endpoints, and critical business systems. The scope includes identity and access management, single sign-on, privileged access, multi-factor authentication, endpoint security, secure network access, and email security.
You will maintain those standards, measure how the controls are working, and partner with IT, who run devices and day-to-day administration.
This role reports to the Enterprise Security Architect and works closely with IT, DevOps, Engineering, GRC, and the wider Security team.
The Security Team is 100% distributed and remote.
Things You Get To Do:
The core responsibilities of the IT Security Engineer are focused on identity security, endpoint security, email and domain protection, and measurable control enforcement.
Identity and Access Security:
IAM and SSO Standards:
Define and maintain security standards for SSO and conditional access across cloud, SaaS, and internal systems.
Multi-Factor Authentication:
Own multi-factor authentication standards, including phishing-resistant methods, and keep them enforced.
Privileged Access:
Maintain privileged-access standards, approval policies, and periodic access reviews with system owners.
Joiner, Mover, Leaver:
Partner with IT and People teams so access changes are timely, complete, and auditable.
Endpoint, Email, and Domain Security:
EDR Policy:
Own endpoint detection and response policy and tuning, with IT handling deployment.
Device Posture:
Maintain device-posture and secure network access requirements for access to business applications.
Control Measurement:
Measure identity and endpoint controls and follow up where they are not met.
Detection Partnership:
Work with Security Operations on identity, endpoint, and email detections and response playbooks.
Admin Access:
Maintain security baselines for administrator access to critical SaaS platforms and vendor accounts.
Vendor Security Events:
Assess the identity and account impact when a SaaS provider or vendor reports a security event.
Email Security:
Own email authentication standards and email security configuration.
Domain Protection:
Maintain security standards for company domains and for monitoring lookalike domains.
Phishing Response:
Triage reported phishing and coordinate takedowns.
Incident Response and Collaboration:
Incident Support:
Lead the identity, endpoint, and email aspects of security incidents, including account containment.
On-Call:
Participate in the Security Operations on-call rotation after onboarding and cross-training.
Enablement:
Give IT and employees clear guidance on security requirements, so controls are adopted without slowing the business.
Who You Are (Must-Haves):
Excited about Alpaca’s mission and what we’re building
3+ years of experience in IT security, identity security, or security engineering roles
Hands-on experience with an identity provider and SSO, including SAML and OIDC
Experience enforcing phishing-resistant MFA, such as FIDO2 or hardware security keys
Hands-on experience with an endpoint detection and response platform
Scripting or automation experience (Python, Bash, or PowerShell)
Experience with zero-trust network access or device-posture controls
Working knowledge of email authentication (SPF, DKIM, DMARC) and phishing response
Experience working closely with IT teams and translating security requirements into operational workflows
Experience investigating identity, endpoint, or email security alerts
Willing to participate in an on-call rotation
Strong written and verbal communication skills, especially during incidents
Comfortable working cross-functionally and handling escalations calmly and decisively
Who You Might Be
(
Nice-to-Haves):
Experience securing financial, trading, or other highly regulated platforms
Familiarity with compliance frameworks such as SOC 2 or ISO 27001
Experience with just-in-time privileged access tools
Experience securing administrator access to SaaS platforms
Experience with password managers and secrets management at company scale
Experience with MDM platforms for macOS and Windows
Experience with cloud IAM in AWS, GCP, or Azure
Ability to balance security rigor with operational efficiency and business needs
How We Take Care of You:
Competitive Salary & Stock Options
Health Benefits
New Hire Home-Office Setup: One-time USD $500
Monthly Stipend: USD $150 per month via a Brex Card
Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
Recruitment Privacy Policy
Location: Remote - Americas
Who We Are:
Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure
for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more.
Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 10 million brokerage accounts.
Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.
Alpaca is proudly backed by $400 million in funding from top-tier global investors including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Opera Tech Ventures, SBI Group, Derayah Financial, Unbound, Peak XV, Elefund, and Y Combinator.
Our Team Members:
We're a dynamic team of 400+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!
We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.
Your Role:
We are seeking an AI Security Engineer to own the technical security controls for how Alpaca uses AI. The scope includes identity for AI agents and automations, security requirements for AI tools and integrations, guardrails, and security logging. You will also assist in developing AI-powered security tooling.
You will keep those controls consistent as AI adoption grows, and you will work with the teams building with AI so security is part of the design.
This role reports to the Enterprise Security Architect and works closely with AI Enablement, Engineering, DevOps, GRC, and the wider Security team.
The Security Team is 100% distributed and remote.
Things You Get To Do:
The core responsibilities of the AI Security Engineer are focused on AI access controls, secure AI platforms, guardrails, visibility into AI usage, and AI-powered security tooling.
AI Identity and Access Controls:
Agent Identity:
Define how AI agents, bots, and automations authenticate, what they can access, and how their actions are attributed and audited.
Tool Access:
Own security requirements for AI tool integrations, including least-privilege access and credential handling.
AI Assistant Controls:
Define and enforce security settings for approved AI tools, including data handling and access policy.
Least Privilege:
Limit each agent and integration to the access it needs, and review that access when the integration changes.
Secure AI Platform, Tooling, and Response:
Security Requirements:
Define security requirements for internal AI applications, including identity, data handling, secrets, and review of new integrations.
Guardrails:
Design and implement guardrails for AI applications and agents.
Design Reviews:
Review new AI applications and integrations for security risks, and give builders clear, practical requirements.
Security Tooling:
Assist Security Operations in developing AI-powered tooling that supports detection, investigation, and response work.
Safe Use in Security:
Apply the same identity, data handling, and logging requirements to security team AI tools as to the rest of the company.
Telemetry Requirements:
Define the security logging AI systems must produce, and work with Security Operations on detection.
Approved Use:
Maintain visibility into AI tool usage and confirm it follows approved configurations.
Incident Support:
Lead the AI-specific aspects of security incidents, such as agent misuse or data exposure through AI tools.
On-Call:
Participate in the Security Operations on-call rotation after onboarding and cross-training.
Governance:
Standards:
Turn AI security standards into technical controls.
GRC Partnership:
Partner with GRC on AI governance and provide technical evidence for control design.
Who You Are (Must-Haves):
Excited about Alpaca’s mission and what we’re building
2+ years of experience in security engineering, application security, or cloud security roles
Hands-on experience securing LLM applications, AI agents, or AI developer tools
Understanding of AI-specific risks, such as prompt injection, data leakage, excessive agency, and insecure tool use (for example, the OWASP Top 10 for LLM Applications)
Experience with identity and access controls for services and non-human identities, including OAuth, service accounts, and secrets management
Programming experience in Python or another general-purpose language
Experience with CI/CD security checks and cloud-native deployments
Experience with security operations or incident response
Strong written and verbal communication skills, especially when explaining risk to non-security builders
Comfortable working cross-functionally and making pragmatic security decisions
Willing to participate in an on-call rotation
Experience building AI-assisted workflows for security operations
Experience building security telemetry for AI systems
Who You Might Be
(
Nice-to-Haves):
Experience securing financial, trading, or other highly regulated platforms
Experience securing enterprise AI coding tools and AI integrations
Experience with policy-as-code and Kubernetes
Familiarity with AI governance frameworks, such as the NIST AI Risk Management Framework or ISO 42001
Ability to balance security rigor with operational efficiency and business needs
How We Take Care of You:
Competitive Salary & Stock Options
Health Benefits
New Hire Home-Office Setup: One-time USD $500
Monthly Stipend: USD $150 per month via a Brex Card
Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
Recruitment Privacy Policy
Location: Sydney, Australia
Fin
, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.
Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.
Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.
What's the opportunity?
Fin is looking for an exceptional Solutions Architect to join our vibrant Customer Solutions Team. In this role, you’ll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle. With a natural curiosity, independent thinking, and strong problem-solving skills, you’ll partner closely with Product, R&D, and Engineering to ensure our customers’ needs and insights are at the core of our AI powered solutions.
What will I be doing?
Lead technical discovery to identify and address our customers’ needs
Deliver an exceptional pre-sales experience by articulating Fin's value and technical expertise
Conduct impactful, value-based solution reviews and in-depth technical sessions
Design and lead tailored Proof of Concepts (POCs) that showcase Fin's capabilities
Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issues
Collaborate cross-functionally with Product and Engineering to represent the customer voice, gathering feedback and insights for product planning
Build trust with customers by approaching challenges with empathy and curiosity
Continuously improve processes and contribute to building a best-in-class Solutions Engineering playbook at Fin
Commit to customer success, ensuring lasting value and proactively addressing challenges
What skills do I need?
Minimum of 5 years of experience in a technical pre-sales role, managing C-Level technical and business relationships
Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations.
Ability to solve problems independently while thriving in collaborative team environments
Proven time management skills in a dynamic team environment
Demonstrated ability to quickly identify and communicate the value proposition throughout the sales cycle.
Leverage your skills in translating complex business challenges into tailored Fin solutions, effectively communicating with both technical and non-technical audiences to drive understanding and impact.
Experience working closely with product and engineering teams to communicate customer feedback and influence product direction.
Familiarity with managing POCs, RFPs, and addressing complex security questions.
Excellent communication and interpersonal skills, with a passion for leading with empathy and curiosity
Ability to challenge the status quo and continuously improve Solutions Engineering processes and playbooks
Bring an open mind, be a collaborative colleague with a commitment to go above and beyond to drive the success of your team and the company
Willing and able to travel occasionally
#LI-Hybrid
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at
fin.ai/careers
. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
Policies
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our
core values
.
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
Know your rights: workplace discrimination is illegal.
Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Location: Sydney, Australia
Workplace: Remote
1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.
About 1Password
At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.
If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.
As an Account Executive, you manage a territory that includes target-accounts and an existing book of business that has companies with 2501+ employees. Your primary focus is hunting new business opportunities, building sales pipeline, and driving growth within the Enterprise sector. You are also responsible for upselling into the existing account base, leveraging our Extended Access Management platform.
This role is a hybrid opportunity based within Sydney.
How we’re using AI today
Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here.
Expectations of this role
This is a hybrid role. You will be expected to work from 1Password's office 3 days per week, with the flexibility to work from the office up to 5 days based on business needs.
Note: All go-to market roles will have an in-person onboarding in Toronto.
What we're looking for:
- 6+ years of SaaS sales experience, preferably in security with a focus on Enterprise and/or Commercial accounts. Proven track record of meeting or exceeding sales quotas.
- Demonstrated success in upselling & cross-selling to both new customers and across a book of business, and in uncovering customer pain points beyond what's initially shared.
- Advanced skills in:
- Prospecting, pipeline building, strategic account planning, value-based selling, and territory management, with meticulous operating rigor in pipeline management, forecasting, and pacing to target.
- Business acumen, executive presence, relationship building, solution selling, negotiation, & presenting to C-Suite.
- Value selling and delivering solutions to provide business outcomes to solve our customers biggest challenges.
- Demonstrated ability to understand and articulate complex cybersecurity concepts, particularly in Identity and Access Management.
- Resilient, self-motivated, and committed to achieving targets while thriving in a remote environment.
- A proven team player, eager to collaborate and achieve shared goals rather than working in isolation.
- Curious and coachable, with a proven ability to apply feedback, adapt, and continuously improve.
- Proficient in Salesforce, with a consistent track record of accurately and comprehensively documenting all stages of the sales cycle, from initial contact through close and ongoing client management.
- Experience with MEDDPPICC preferred.
- Proficiency with Slack, Zoom, Linkedin Sales Navigator & Outreach preferred.
- Ability to travel up to 50%+ as needed.
What you can expect:
- Own Your Territory: Manage and grow your designated territory, focusing on acquiring new Enterprise & Commercial clients and expanding existing accounts. Develop and execute strategic territory plans, prioritizing high-potential accounts and identifying white space opportunities for growth.
- Manage Pipeline: Build and maintain a healthy sales pipeline through proactive prospecting, inbound leads, cold calling, and networking, utilizing MEDDPPICC.
- Drive New Business Growth: Design and implement effective sales strategies to:
- Navigate complex sales cycles with multiple stakeholders, often extending 6–12 months, and managing large ARR opportunities.
- Consistently meet or exceed annual sales quotas.
- Maintain a high level of outbound activity with a primary focus on in-person meetings.
- Identify and engage key decision-makers within target accounts.
- Qualify, develop and close new business opportunities within your territory.
- Drive Organic Growth: Identify opportunities to upsell and cross-sell 1Password’s solutions within existing accounts, leveraging your understanding of our Extended Access Management platform.
- Engage the Industry: Attend industry events, trade shows, and conferences to represent 1Password, build brand presence and build relationships with potential customers.
- Stay Informed: Stay up to date on cybersecurity trends and developments, particularly in Identity and Access Management, to provide valuable insights to clients and position 1Password as an industry leader.
- Collaborate Cross-Functionally:
- Build collaborative relationships with internal teams (e.g. BDR, Solutions, Channels, Onboarding, Customer Success) to develop tailored solutions that meet client needs and drive satisfaction.
- Engage in multi-threaded relationships with client organizations, building deep and broad engagement across technical, operational, and executive stakeholders to drive deal momentum and account health.
- Collaborate with partners and channel teams, where applicable, to maximize reach and co-sell into enterprise accounts.
- Focus on Solution Selling:
- Implement selling strategies to align our solutions with client needs and objectives.
- Demonstrate a deep understanding of client pain points and position our offerings as strategic solutions.
- Present and Negotiate:
- Confidently present to C-suite executives, articulating the value proposition of our products and services.
- Create mutual action plans to align the sales team and prospects on responsibilities, steps and timelines for closing deals.
- Utilize effective negotiation skills to drive mutually beneficial outcomes.
USA-based roles only: The annual base salary for this role is between $149,000 USD and $216,000 USD, and is commission-eligible. This role is also immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.
This posting is for an existing vacancy.
Our culture
At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.
You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.
How we work with AI
We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password.
This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process.
Our approach to work
We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement.
For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average.
Note: All go-to market roles will have an in-person onboarding in Toronto.
What we offer
We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:
Health and wellbeing
👶 Maternity and parental leave top-up programs
🩺 Competitive health benefits
🏝 Generous PTO policy
Growth and future
📈 RSU program for most employees
💸 Retirement matching program
🔑 Free 1Password account
Community
🤝 Paid volunteer days
🏆 Peer-to-peer recognition through Bonusly
🌎 Remote-first work environment
*Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting.
You belong here.
1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.
Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.
Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.
Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.
1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.
Location: Sydney, Australia
Workplace: Hybrid
1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.
About 1Password
At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.
If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.
As a Senior Solutions Engineer, you’ll act as a strategic technical advisor and trusted partner to our Commercial & Enterprise sales team and customers. You’ll elevate sales efficiency and customer engagement by delivering deep technical expertise, tailored demos, and customer-specific insights throughout the sales cycle.
Working closely with the Account Executive, you’ll craft solutions that align 1Password’s capabilities with customer challenges and goals, navigating complex requirements, influencing technical stakeholders, and clearly articulating value from discovery to close. Experience with frameworks like MEDDPICC is a strong plus, as you’ll help qualify opportunities, define technical success criteria, and drive alignment within deals.
This role requires agility and foresight, identifying opportunities, positioning our product suite, and ensuring proposed solutions meet technical needs. You’ll also collaborate cross-functionally with Product, Marketing, Sales Enablement, and Support to strengthen customer-facing resources.
As a senior team member, you’ll mentor peers, sharing knowledge to uplevel both technical expertise and soft skills across the Solutions Engineering team.
This role is a remote hybrid opportunity based within Sydney.
How we’re using AI today
Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here.
What we're looking for:
- 6+ years of experience in customer-facing technical sales roles within a B2B environment.
- Proven track record of selling into Global 1000 customers.
- Experience in a multi-product SaaS environment.
- Proven track record in enterprise sales, with the ability to build relationships, influence stakeholders, and support closing complex deals.
- Skilled at translating technical concepts for both technical and non-technical audiences.
- Strong presentation, communication, and collaboration skills across sales, product, marketing, and support teams.
- Ability to quickly learn, adapt, and navigate dynamic customer conversations and requirements.
- Experienced with modern sales methodologies such as MEDDPICC for opportunity qualification and deal progression.
- High degree of autonomy with the ability to manage multiple projects, maintain quality, and meet deadlines.
- Willingness to mentor colleagues and share best practices to support team growth.
- Ability to travel up to 25%.
- Familiarity with SaaS, security concepts, and developer technologies such as SCIM, CLI, SAML/SSO/OAuth, AD, API, SSH and AI (MCP).
What you can expect:
- Serve as the primary technical advisor/resource within 1Password’s Go-to-Market team.
- Proactively scope and recommend tailored technical solutions and support that address both expressed and unspoken customer needs—aligning with use cases, business goals, and decision criteria for a variety of Enterprise customers including those on the higher end of the segment.
- Build strong relationships & deliver technical coaching to Account Executives, Partner Sellers and Sales Engineers, empowering them to speak confidently about product capabilities and align messaging with customer challenges, use cases, and requirements.
- Provide technical education to customers and partners regarding the 1Password suite of products.
USA-based roles only: The annual base salary for this role is between $124,000 USD and $180,000 USD, and is commission-eligible. This role is also immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
Canada-based roles only: The annual base salary for this role is between $127,000 CAD and $184,000 CAD, and is commission-eligible. This role is also eligible for immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.
This posting is for an existing vacancy.
Our culture
At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.
You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.
How we work with AI
We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password.
This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process.
Our approach to work
We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement.
For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average.
Note: All go-to market roles will have an in-person onboarding in Toronto.
What we offer
We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:
Health and wellbeing
👶 Maternity and parental leave top-up programs
🩺 Competitive health benefits
🏝 Generous PTO policy
Growth and future
📈 RSU program for most employees
💸 Retirement matching program
🔑 Free 1Password account
Community
🤝 Paid volunteer days
🏆 Peer-to-peer recognition through Bonusly
🌎 Remote-first work environment
*Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting.
You belong here.
1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.
Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.
Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.
Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.
1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.
Location: ES - Barcelona, Spain
Scopely is looking for a
Senior Technical Product Manager
to join our unannounced project in Barcelona on a hybrid basis or at any of our remote locations in the UK, Portugal, and Ireland.
At Scopely, we care deeply about what we do and want to inspire play, every day - whether in our work environments alongside our talented colleagues or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing, and innovating the mobile games industry, connecting millions of people worldwide daily.
We are in the early stages of development on an ambitious, unannounced, cross-platform Strategy/MMO featuring a well-known IP. You have the opportunity to join a highly experienced team to make a lasting impact on one of the next big releases.
What You Will Do
Strategic Planning and Execution: Drive the roadmap and technical requirements for platform systems, backend services, and tooling needed to support a global, live-operated mobile/PC game.
Leadership and Mentorship: Provide leadership in daily tasks and larger projects, ensuring quality and timely execution.
Data Analysis and Insights: Help define technical KPIs, monitor performance, and identify areas of optimisation or risk.
Communication and Collaboration: Serve as a vocal and proactive member of the team, actively communicate complex ideas clearly, and maintain visibility with upper management and cross-functional teams to ensure alignment and address potential issues.
What We’re Looking For
Experience in technical product management and/or software engineering in the mobile games industry.
Experience writing technical specifications, translating product needs into system-level requirements.
Skilled in managing backlogs, setting goals, and choosing the right tools and techniques to achieve high-quality results.
Ability to evaluate technical trade-offs and communicate risks or constraints to non-technical stakeholders.
Bonus Points
Background in Software Engineering
Previous working experience with live software.
Familiarity with custom rendering pipelines or GPU-driven rendering architecture
At Scopely, we create games for everyone and want to ensure that the people behind our games reflect that! We are committed to creating a diverse, supportive work environment where everyone is treated with respect. We are committed to providing equal employment opportunities and welcome individuals from all backgrounds to join us and embrace the adventure!
About Scopely
Scopely is a leading video game and global interactive entertainment company, home to many of the world’s most beloved and enduring experiences, including two of the most successful mobile games of all-time “MONOPOLY GO!” and “Pokémon GO,” along with “Stumble Guys,” “Star Trek™ Fleet Command,” “MARVEL Strike Force,” “WWE Champions,” the Scrabble® franchise, “Yahtzee® With Buddies,” and many others. Across mobile, web, PC, and console, Scopely creates, develops, publishes, and live-operates one of the most diversified and award-winning portfolios in the games industry — bringing hundreds of millions of players together through a shared love of play.
Founded in 2011, Scopely is powered by its exceptional team — including thousands of world-class gamemakers around the globe, a distinctive tenet-driven culture, and its proprietary technology platform, Playgami. Together, these strengths have fueled Scopely’s position as the #1 mobile games company in the U.S. and #2 globally, generating more than $10 billion in lifetime revenue. Whether building global sensations like “MONOPOLY GO!” from the ground up, or expanding through strategic acquisitions, including the FoxNext, GSN, and Scopely Explore games businesses — Scopely consistently delivers experiences players love today and return to for years to come.
Recognized multiple times as one of the "100 Most Influential Companies in the World" by TIME magazine and one of Fast Company's "World's Most Innovative Companies" and “Best Workplaces for Innovators,” Scopely believes that video games can be a force for good — creating meaningful connections, vibrant communities, and making life better through play.
Scopely has global operations and partners across four continents in more than a dozen countries worldwide. For more information, visit:
https://www.scopely.com/
.
Notice to Candidates: Scopely will never request payment or financial information during the application or hiring process. Please apply only through our official
website
and verify that all Talent Partner communications come from an email address ending in @
scopely.com
.
Should you have any questions or encounter any fraudulent requests/emails/websites, please immediately contact recruiting@scopely.com. Our job applicant privacy policies are available here:
California Privacy Notice
and
EEA/UK Privacy Notice
.
Employment at Scopely is based solely on a person's merit and qualifications. Scopely does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. We also consider qualified applicants with arrest or conviction records, consistent with applicable federal, state and local law.
Location: New York; FR | Paris; Toronto; Dubai
Workplace: OnSite
Location: On-site (New York, Dubai, Paris or Toronto)
Start Date: ASAP
Languages: English
Industry/Type: Luxury Hospitality / Digital Product & Content
ABOUT THE OPPORTUNITY
Our client is a global leader in luxury hospitality, with a portfolio of premium and luxury hotel brands and a growing direct-to-guest e-commerce and digital experience business. Guests discover, book and stay connected with the brands through owned websites and apps, a loyalty programme, and third-party travel channels. They are hiring on-site luxury e-commerce and digital teams in New York, Dubai, Paris and Toronto.
We are looking for a Content and Product Manager — a hybrid role at the intersection of digital product management, UX and premium content lifecycle management. You will own both the functional roadmap and the storytelling engine across the company's luxury brand platforms, so product improvements and content stay aligned with commercial booking targets and with a strict luxury brand identity.
You will work on-site in one of the locations above, connecting global brand executives, on-property digital teams, copywriters and engineering.
WHAT YOU'LL DO
- Define, prioritise and manage the digital feature backlog for web and mobile touchpoints, aligning UX upgrades with commercial booking targets.
- Oversee regional content workflows, localisation and asset deployment, so imagery and copy strictly match luxury brand identity.
- Guide product designers on digital layouts that elevate high-yield property dimensions, such as premium suites, fine dining and wellness features.
- Use ContentSquare, GA4 and A/B testing to analyse user friction, isolate booking drop-offs, and refine text and image layouts based on behaviour.
- Act as the central translator between global brand executives, on-property digital teams, copywriters and agile engineering squads.
- Keep product delivery and content operations in one plan, so new features launch with the right stories, assets and brand voice.
WHAT WE'RE LOOKING FOR
- At least 5–7 years' experience that mixes product delivery and digital content management, preferably in high-end hospitality, premium airlines or luxury consumer retail.
- Deep working knowledge of enterprise CMS suites (Adobe Experience Manager preferred), agile project trackers (Jira and Confluence) and enterprise analytics.
- A strong grasp of software delivery flows, matched with a refined eye for high-end digital design and brand voice.
- Experience running or partnering on CRO and A/B testing, and using behavioural data (for example ContentSquare and GA4) to improve layouts and booking performance.
- Clear spoken and written English, and the confidence to align senior brand, property and engineering stakeholders. French or Arabic is an advantage depending on location.
- Experience with localisation and multi-market content workflows is a plus.
WHY THIS ROLE MATTERS FOR YOU
- Product and content in one seat: You will own the roadmap and the storytelling, rather than handing one of them off.
- Luxury storytelling with commercial targets: Shape how suites, dining and wellness are presented, with a clear line to booking performance.
- Data-informed design: Use analytics and testing to decide what changes, not only brand instinct.
- A central stakeholder role: You will be the translator between brand leadership, properties, writers and engineering.
- On-site in a major market: Based in New York, Dubai, Paris or Toronto, close to the luxury platforms and teams you will represent.
Pragmatike is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all applicants without discrimination. We recruit on behalf of our clients and prohibit discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We are committed to a fair and inclusive hiring process. We process your personal data solely for recruitment purposes, in accordance with applicable privacy laws, and maintain reasonable safeguards to protect your information. Your data may be shared with our client(s) for hiring consideration, but will not be disclosed to third parties outside of the recruitment process.
Location: New York; FR | Paris; Toronto; Dubai
Workplace: OnSite
Location: On-site (New York, Dubai, Paris or Toronto)
Start Date: ASAP
Languages: English
Industry/Type: Luxury Hospitality / Digital Experience
ABOUT THE OPPORTUNITY
Our client is a global leader in luxury hospitality, with a portfolio of premium and luxury hotel brands and a growing direct-to-guest e-commerce and digital experience business. Guests discover, book and stay connected with the brands through owned websites and apps, a loyalty programme, and third-party travel channels. They are hiring on-site luxury e-commerce and digital teams in New York, Dubai, Paris and Toronto.
We are looking for a Digital Experience Specialist to improve the end-to-end digital guest journey on the company's premium brand platforms. This role balances strict luxury brand standards with data-led work to raise conversion, improve retention and remove friction in web and mobile booking.
We are hiring at two levels on the same remit. As a Manager, you will set digital-experience priorities, lead CRO and brand-governance work, and may supervise Digital Specialists or agency partners on day-to-day content operations. As a Specialist, you will be a hands-on individual contributor, executing experience improvements, analytics and operational content support. The level will be confirmed during hiring, based on your experience.
You will work on-site in one of the locations above, as a bridge between global brand managers, regional hotels and digital engineering teams.
WHAT YOU'LL DO
- Map and launch user-experience improvements on web and mobile, with a clear focus on conversion-rate optimisation (CRO).
- Measure digital performance and guest friction using tools such as ContentSquare, GA4 and Tableau, and turn findings into concrete experience changes.
- Act as a bridge between global brand managers, regional hotels and digital engineering, so experience work is commercially useful and operationally realistic.
- Maintain pixel-perfect compliance with premium brand guidelines across web assets and content properties.
- Depending on level: supervise internal Digital Specialists or external agency vendors delivering day-one operational content support, or execute that operational work yourself as a Specialist.
- Prioritise a backlog of experience fixes and tests that reduce booking friction and support retention.
WHAT WE'RE LOOKING FOR
- At least 5–7 years' experience managing or delivering e-commerce, digital product experiences or digital marketing, ideally in luxury travel, aviation or high-end consumer brands. (Manager-level candidates will typically have led programmes or people; Specialist-level candidates will be strong individual contributors with the same domain depth.)
- Hands-on experience with enterprise CMS tools, such as Adobe Experience Manager, and with analytics suites (ContentSquare, GA4 and/or Tableau).
- A numerical, test-and-learn mindset, with comfort operating in Agile ways of working.
- A genuine appreciation for luxury aesthetic standards and the discipline to protect brand quality in digital execution.
- Clear spoken and written English, and the confidence to work with brand, hotel and engineering stakeholders. French or Arabic is an advantage depending on location.
- Experience in luxury hospitality, premium travel or high-end retail e-commerce is a strong plus.
WHY THIS ROLE MATTERS FOR YOU
- Shape the booking experience: You will work on the journey that takes a guest from interest to a completed booking on flagship luxury brand platforms.
- Brand standards, backed by data: Combine pixel-perfect luxury guidelines with CRO, analytics and structured testing.
- A bridge across the organisation: Work with global brand teams, regional hotels and engineering, not in a silo.
- Manager or Specialist path: Join at the level that matches your experience, with a clear remit in either case.
- On-site in a major market: Based in New York, Dubai, Paris or Toronto, close to the brands and markets you will support.
Pragmatike is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all applicants without discrimination. We recruit on behalf of our clients and prohibit discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We are committed to a fair and inclusive hiring process. We process your personal data solely for recruitment purposes, in accordance with applicable privacy laws, and maintain reasonable safeguards to protect your information. Your data may be shared with our client(s) for hiring consideration, but will not be disclosed to third parties outside of the recruitment process.
Location: New York; FR | Paris; Toronto; Dubai
Workplace: OnSite
Location: On-site (New York, Dubai, Paris or Toronto)
Start Date: ASAP
Languages: English
Industry/Type: Luxury Hospitality / Digital Experience
ABOUT THE OPPORTUNITY
Our client is a global leader in luxury hospitality, with a portfolio of premium and luxury hotel brands and a growing direct-to-guest e-commerce and digital experience business. Guests discover, book and stay connected with the brands through owned websites and apps, a loyalty programme, and third-party travel channels. They are hiring on-site luxury e-commerce and digital teams in New York, Dubai, Paris and Toronto.
We are looking for a Digital Experience Manager to improve the end-to-end digital guest journey on the company's premium brand platforms. This role balances strict luxury brand standards with data-led work to raise conversion, improve retention and remove friction in web and mobile booking.
We are hiring at two levels on the same remit. As a Manager, you will set digital-experience priorities, lead CRO and brand-governance work, and may supervise Digital Specialists or agency partners on day-to-day content operations. As a Specialist, you will be a hands-on individual contributor, executing experience improvements, analytics and operational content support. The level will be confirmed during hiring, based on your experience.
You will work on-site in one of the locations above, as a bridge between global brand managers, regional hotels and digital engineering teams.
WHAT YOU'LL DO
- Map and launch user-experience improvements on web and mobile, with a clear focus on conversion-rate optimisation (CRO).
- Measure digital performance and guest friction using tools such as ContentSquare, GA4 and Tableau, and turn findings into concrete experience changes.
- Act as a bridge between global brand managers, regional hotels and digital engineering, so experience work is commercially useful and operationally realistic.
- Maintain pixel-perfect compliance with premium brand guidelines across web assets and content properties.
- Depending on level: supervise internal Digital Specialists or external agency vendors delivering day-one operational content support, or execute that operational work yourself as a Specialist.
- Prioritise a backlog of experience fixes and tests that reduce booking friction and support retention.
WHAT WE'RE LOOKING FOR
- At least 5–7 years' experience managing or delivering e-commerce, digital product experiences or digital marketing, ideally in luxury travel, aviation or high-end consumer brands. (Manager-level candidates will typically have led programmes or people; Specialist-level candidates will be strong individual contributors with the same domain depth.)
- Hands-on experience with enterprise CMS tools, such as Adobe Experience Manager, and with analytics suites (ContentSquare, GA4 and/or Tableau).
- A numerical, test-and-learn mindset, with comfort operating in Agile ways of working.
- A genuine appreciation for luxury aesthetic standards and the discipline to protect brand quality in digital execution.
- Clear spoken and written English, and the confidence to work with brand, hotel and engineering stakeholders. French or Arabic is an advantage depending on location.
- Experience in luxury hospitality, premium travel or high-end retail e-commerce is a strong plus.
WHY THIS ROLE MATTERS FOR YOU
- Shape the booking experience: You will work on the journey that takes a guest from interest to a completed booking on flagship luxury brand platforms.
- Brand standards, backed by data: Combine pixel-perfect luxury guidelines with CRO, analytics and structured testing.
- A bridge across the organisation: Work with global brand teams, regional hotels and engineering, not in a silo.
- Manager or Specialist path: Join at the level that matches your experience, with a clear remit in either case.
- On-site in a major market: Based in New York, Dubai, Paris or Toronto, close to the brands and markets you will support.
Pragmatike is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all applicants without discrimination. We recruit on behalf of our clients and prohibit discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We are committed to a fair and inclusive hiring process. We process your personal data solely for recruitment purposes, in accordance with applicable privacy laws, and maintain reasonable safeguards to protect your information. Your data may be shared with our client(s) for hiring consideration, but will not be disclosed to third parties outside of the recruitment process.
Location: New York; FR | Paris; Toronto; Dubai
Workplace: OnSite
Location: On-site (New York, Dubai, Paris or Toronto)
Start Date: ASAP
Languages: English
Industry/Type: Luxury Hospitality / E-commerce
ABOUT THE OPPORTUNITY
Our client is a global leader in luxury hospitality, with a portfolio of premium and luxury hotel brands and a growing direct-to-guest e-commerce and digital experience business. Guests discover, book and stay connected with the brands through owned websites and apps, a loyalty programme, and third-party travel channels. They are hiring on-site luxury e-commerce and digital teams in New York, Dubai, Paris and Toronto.
We are looking for an E-merchandising Associate to optimise how hotel rooms, amenities and packages are presented online. The aim is to maximise online revenue, increase direct web bookings, and strengthen digital visibility across the company's own booking channels and third-party online travel agencies (OTAs).
This is a hands-on e-merchandising role. You will work on-site in one of the locations above, keeping the digital shelf accurate, visually strong and aligned with each brand's guidelines.
WHAT YOU'LL DO
- Manage the digital shelf: upload, organise and refresh digital assets — including room photography, virtual tours and service descriptions — so properties look exceptional online.
- Coordinate with pricing and revenue-management teams so seasonal offers, promotions and packages display correctly.
- Analyse user behaviour on hotel booking sites, remove friction in the booking path, and help turn lookers into bookers.
- Partner with on-property or retail merchandise teams, where relevant, to keep online presentation aligned with on-site offers, inventory and tags.
- Ensure listings adhere to regional and global visual and brand guidelines for the relevant luxury and premium brands.
- Keep product and offer information current across direct channels and OTAs, and flag issues that could affect conversion or brand presentation.
WHAT WE'RE LOOKING FOR
- At least 5–7 years' experience in e-merchandising, e-commerce, digital shelf management or a closely related digital marketing role, ideally in hospitality, travel, luxury retail or a similarly visual, product-led environment.
- Experience presenting products or services online — including assets, descriptions, rates or offers — and working with a CMS.
- Comfort with basic Excel and web analytics, and with using data to improve conversion on a booking or product site.
- A solid grasp of how hospitality or local travel markets work, including how direct channels and OTAs sit side by side.
- Strong spoken and written English. Regional languages, such as Arabic, are a strong plus depending on location; French is also an advantage, particularly for Paris.
- A sharp eye for visual quality and brand compliance, and the discipline to keep rates, promotions and content accurate.
- A background in marketing, hospitality management or a related field is useful but not required if your e-merchandising experience is strong.
WHY THIS ROLE MATTERS FOR YOU
- Own how properties appear online: Your work on photography, descriptions, rates and offers will sit in front of guests at the moment they decide to book.
- Direct revenue impact: The role is measured on online presentation, booking conversion and the quality of the digital shelf.
- Luxury brands, global channels: Keep premium properties consistent and compelling across owned sites and major OTAs.
- Hands-on e-commerce craft: Work daily with CMS, assets, pricing teams and analytics, not only with strategy decks.
- On-site in a major market: Based in New York, Dubai, Paris or Toronto, close to the brand and commercial teams you will support.
Pragmatike is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all applicants without discrimination. We recruit on behalf of our clients and prohibit discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We are committed to a fair and inclusive hiring process. We process your personal data solely for recruitment purposes, in accordance with applicable privacy laws, and maintain reasonable safeguards to protect your information. Your data may be shared with our client(s) for hiring consideration, but will not be disclosed to third parties outside of the recruitment process.
Location: Intellias
Meet your recruiter
Stephen Palmer
stephen.palmer@intellias.com
https://www.linkedin.com...
Vacancy details
Management
Manager
Director
Bulgaria, Croatia, Poland, Portugal, Spain, United Kingdom
Remote
APPLY NOW
REFER A FRIEND
Over 20 years of market experience, Intellias brings together technologists, creators and innovators in Europe, North and Latin America, and the Middle East. Join our international team and take the mission to solve the advanced tech challenges of tomorrow!
What project we have for you
We are building a market-leading AI Solutions practice and are looking for a senior leader to anchor it across Europe. This is a hands-on leadership role at the intersection of technical depth, client advisory, and commercial growth. You will work with business segments and co-own AI outcomes end to end — from shaping opportunities and advising client executives, through architecting and delivering production-grade solutions, to building the team and offerings that let us scale.
This is not a pure management role and not a pure architect role. The right person can sit with a client CTO in the morning to frame a transformation roadmap, dive into a model architecture or agent design review in the afternoon, and shape the next quarter’s offering and pipeline in between. You will be a founding pillar of how we take AI from pilot to production at enterprise scale.
What you will do
Client Advisory & Pre-Sales
Act as the senior AI advisor and trusted partner to enterprise clients, translating business problems into pragmatic, value-driven AI strategies and roadmaps.
Lead pre-sales and solutioning: shape opportunities, scope and estimate engagements, run discovery and design workshops, and present to senior and C-level stakeholders.
Drive proposal and RFP responses, solution narratives, and commercial framing that differentiate us in competitive situations.
Identify and grow account opportunities, partnering with business development to convert advisory engagements into delivery programs.
Offering & Practice Development
Define and productize repeatable AI offerings, accelerators, and reusable assets that shorten time-to-value and improve delivery margins.
Establish reference architectures, delivery playbooks, and engineering standards for ML, GenAI, and agentic solutions.
Contribute to AI practice strategy and external thought leadership (points of view, frameworks, speaking, content).
Delivery Leadership
Support end-to-end delivery of AI programs — from PoC and pilot through to hardened production — ensuring solutions actually ship and operate, not just demonstrate.
Drive production readiness across the lifecycle: MLOps/LLMOps, evaluation, monitoring, cost management, security, and AI governance.
Manage program economics, scope, risk, quality, and stakeholder alignment across distributed delivery teams.
Technical Leadership
Provide hands-on technical direction across machine learning, deep learning, and GenAI/agentic systems, with the credibility to lead architecture and design reviews.
Make and defend platform and architecture decisions across hyperscaler and data ecosystems (AWS, Azure, GCP, Databricks, Salesforce etc.).
Set technical standards and uphold engineering quality, mentoring senior technical staff.
Team Building & Leadership
Recruit, build, and grow a high-performing AI delivery organization in Europe across data science, ML/AI engineering, and solution architecture.
Manage, coach, and develop senior practitioners; foster a culture of capability growth, certification, and continuous learning.
Operate effectively within a collaborative leadership model alongside business development and technology peers.
What you need for this
12+ years in technology, data, or engineering, with strong hands-on background in AI / ML / data science, including genuine hands-on practice (not solely oversight).
Demonstrable hands-on expertise in machine learning and deep learning— model development and experimentation with frameworks such as PyTorch or TensorFlow, and a working command of modern ML/DL techniques.
Proven track record delivering AI/ML solutions into production at enterprise scale — you have shipped systems that operate reliably in the real world.
Production experience on at least one major hyperscaler or data platform(AWS, Azure, GCP, or Databricks); multi-platform fluency is a strong advantage.
Hands-on production experience with GenAI and agentic systems — LLMs, RAG, orchestration and agent frameworks, tool/function calling, and evaluation of non-deterministic systems.
Experience leading both internally and externally — line-managing internal teams
and
owning external client programs as a delivery lead, engagement lead, or equivalent accountable role.
Executive-grade client presence — able to advise, influence, and build credibility with senior business and technology stakeholders.
Nice to Have:
Prior consulting or IT/professional-services experience — pre-sales, offering development, and accountability for running AI projects and programs (including revenue or margin contribution).
Experience building or scaling an AI / data practice or capability from an early stage.
Deep domain expertise in one or more priority verticals — e.g., retail, automotive & mobility, financial services, healthcare / medtech & life sciences, or telecom — sufficient to speak the client’s language and frame value, not just technology.
Familiarity with EU AI Act, GDPR, and responsible-AI / governance frameworks as applied to enterprise deployments.
Relevant certifications (AWS / Azure / GCP ML or AI, Databricks).
Advanced degree (MSc or PhD) in Computer Science, Data Science, Machine Learning, Engineering, or a related field.
Experience operating within nearshore / distributed delivery models.
Additional European languages.
What Success Looks Like (First 6–12 Months)
Established credibility with key clients and internal stakeholders as the go-to senior AI leader for one or more business segments.
Shaped and helped win AI engagements, with a measurable contribution to pipeline and bookings.
Stood up or sharpened a set of productized AI offerings and accelerators that the team can sell and deliver repeatably.
Promoted delivery and engineering standards and begun building a growing, high-quality AI team with measurable impact
Delivered (or put firmly on track) at least one flagship AI program running in client production.
What it’s like to work at Intellias
At Intellias, where technology takes center stage, people always come before processes. By creating a comfortable atmosphere in our team, we empower individuals to unlock their true potential and achieve extraordinary results. That’s why we offer a range of benefits that support your well-being and charge your professional growth.
We are committed to fostering equity, diversity, and inclusion as an equal opportunity employer. All applicants will be considered for employment without discrimination based on race, color, religion, age, gender, nationality, disability, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law.
We welcome and celebrate the uniqueness of every individual. Join Intellias for a career where your perspectives and contributions are vital to our shared success.
Location: Global
Workplace: Remote
TL;DR: We’re looking for a generalist Recruiter to help us build one of the strongest teams in AI safety. You’ll own full-cycle hiring across research, engineering, go-to-market, operations, and design, partnering with the Talent Lead and hiring managers to attract exceptional talent across the US and Europe.
About the role
We are looking for a Recruiter to help scale White Circle by identifying, attracting, and hiring exceptional talent across every function of the company. This is a true generalist role: one week you may be closing a Research Engineer, the next an Account Executive, a Product Designer, or an Operations hire. You’re comfortable switching between very different roles, quickly learning what "exceptional" looks like in each, and engaging talent that is often not actively looking for new opportunities. The ideal candidate has already delivered strong hiring results in a fast-growing startup and combines solid recruiting fundamentals with genuine curiosity about technology, AI systems, and how world-class teams are built.
You will
- Own full-cycle recruitment from sourcing through offer acceptance
- Hire across research, engineering, GTM, operations, and design, often running several very different searches at once
- Source and engage exceptional talent across the US and European markets
- Quickly get up to speed on each new function: what the role does, what great looks like, and where that talent can be found
- Develop a working understanding of AI, LLMs, and AI safety to assess candidates and communicate the opportunity
- Conduct structured interviews and evaluate candidates for capability, problem-solving ability, and cultural alignment
- Drive an exceptional candidate experience throughout the hiring process
- Track recruiting performance and continuously improve hiring processes, tooling, and workflows
- Act as a trusted talent advisor to hiring managers and leadership
You’ll fit right in if you
- Have 3+ years of full-cycle recruiting experience in high-growth startups or technology companies
- Have hired across multiple functions, both technical (research, engineering) and non-technical (GTM, operations, design), and enjoy the variety
- Have a track record of results you delivered yourself: roles closed, teams built, and pipelines created from scratch while the company was scaling
- Have experience hiring across the US, UK, and EU
- Understand the fundamentals of software engineering and modern AI systems well enough to hold a credible conversation with technical candidates
- Are highly proactive and resourceful when sourcing difficult-to-find talent
- Know how to build relationships with passive candidates and manage complex hiring processes
- Have excellent communication and stakeholder management skills
- Thrive in a constantly changing environment, where priorities shift, new roles open quickly, and ambiguity is normal
- Speak and write fluent English (C1+)
A big plus
- Experience recruiting AI Engineers, Research Engineers, Applied Scientists, or AI Researchers
- Experience hiring for AI startups, research organisations, or developer-focused companies
- Experience as one of the first recruiters at an early-stage startup
- Familiarity with modern sourcing tools, recruiting automation, and AI-powered recruiting workflows
Why White Circle
- Meaningful salary and equity package
- Paid time off in line with your local regulations
- All the hardware, tools, and services you need
- Covered subscriptions for AI agents
- Team off-sites twice a year — we’ve recently been to the Alps and Saint-Tropez
How we hire
1. Introductory call with Talent (25 min)
2. Take-home assignment
3. Interview with Head of People (45 mins)
4. Final interview with CEO (45 min)
Location: Remote or Mississauga
Workplace: remote
Scaled Customer Engagement (SCE) is a small, high-impact team within Digital Customer Success that delivers one-to-many engagements for PointClickCare customers across all our market segments in Senior Care and Acute & Payer. The team works both remotely and in a hybrid model, partnering closely with CSMs, Marketing, Product, and Support. SCE owns programs such as the Customer Success Monthly Digests, Digital Customer Success Reviews, and Gainsight Journey Orchestrator and Pendo Orchestrate programs (for adoption, retention, and CSM-led events), giving every customer—not only the largest—a consistent, data-informed path to value. Working on our team provides a unique opportunity to help build a scaled CS motion, including automation and AI, at one of healthcare's leading platforms.
The Scaled Customer Engagement Manager drives adoption, retention, and value realization for a large customer base through scalable, data-informed, one-to-many programs. Applying solid knowledge of PCC solutions and the industry, the SCE Manager customizes established strategies into digital journeys, communications, and events, and partners cross-functionally to execute them. The role exists so that every PointClickCare customer receives proactive, consistent engagement—extending the reach of the CSM team and contributing to NRR and controllable-churn goals.
Work Location:Remote or hybrid, with periodic in-person collaboration.
Key Responsibilities
Deliver scaled programs end to end: Owns the build and delivery of assigned digital programs (e.g., segment-specific Customer Success Monthly Digests, onboarding/adoption journeys, renewal, risk-mitigation campaigns, and Digital Customer Success Reviews) using Gainsight Journey Orchestrator and Pendo Orchestrate; adapts content to customer segment, maturity, and use case.
Use data to target and optimize: Analyzes usage, health, and engagement data to identify trends or red flags; uses segmentation and automation to trigger the right engagement at the right time; A/B tests and adjusts content; builds custom dashboards to track program KPIs.
Engage customers one-to-many: Helps plan and present digital customer events (user groups, webinars, office hours, and training sessions); creates and maintains digital content (articles, guides, videos) that explains core workflows and solution value in customer terms.
Collaborate cross-functionally and advocate for customers: Coordinates with CSMs, Marketing, Product, Support, and Sales to align messaging and timing; shares customer feedback and themes back to Product and Marketing; documents program objectives, outcomes, and next steps.
Continuous improvement: Experiments with new approaches on a small scale (including AI-assisted content and personalization), shares results with the team, and recommends better practices or tools that streamline workflows.
Minimum
3+ years in Customer Success, Account Management, Customer Marketing, Customer Education, or a related customer-facing SaaS role
Experience designing or executing one-to-many programs (email campaigns, webinars, in-app messaging, or community)
Strong written communication; able to tailor messages to different audiences and roles
Working proficiency with CRM / CS platforms (Salesforce, Gainsight, or similar) and Excel-based data analysis
Ability to interpret product usage and engagement data to drive action
Strong organization and project management across multiple concurrent programs and deadlines
Excellent presentation skills
Preferred
Hands-on experience with Gainsight Journey Orchestrator, Pendo Orchestrate, or similar digital engagement tools
Experience in healthcare technology, post-acute, senior living, or acute/payer markets
Experience using AI tools to personalize communications and scale engagement
Basic HTML/email-builder or design skills
Location: Remote - US
Workplace: remote
Scaled Customer Engagement (SCE) is a small, high-impact team within Digital Customer Success that delivers one-to-many engagements for PointClickCare customers across all our market segments in Senior Care and Acute & Payer. The team works both remotely and in a hybrid model, partnering closely with CSMs, Marketing, Product, and Support. SCE owns programs such as the Customer Success Monthly Digests, Digital Customer Success Reviews, and Gainsight Journey Orchestrator and Pendo Orchestrate programs (for adoption, retention, and CSM-led events), giving every customer—not only the largest—a consistent, data-informed path to value. Working on our team provides a unique opportunity to help build a scaled CS motion, including automation and AI, at one of healthcare's leading platforms.
The Scaled Customer Engagement Manager drives adoption, retention, and value realization for a large customer base through scalable, data-informed, one-to-many programs. Applying solid knowledge of PCC solutions and the industry, the SCE Manager customizes established strategies into digital journeys, communications, and events, and partners cross-functionally to execute them. The role exists so that every PointClickCare customer receives proactive, consistent engagement—extending the reach of the CSM team and contributing to NRR and controllable-churn goals.
Key Responsibilities
Deliver scaled programs end to end: Owns the build and delivery of assigned digital programs (e.g., segment-specific Customer Success Monthly Digests, onboarding/adoption journeys, renewal, risk-mitigation campaigns, and Digital Customer Success Reviews) using Gainsight Journey Orchestrator and Pendo Orchestrate; adapts content to customer segment, maturity, and use case.
Use data to target and optimize: Analyzes usage, health, and engagement data to identify trends or red flags; uses segmentation and automation to trigger the right engagement at the right time; A/B tests and adjusts content; builds custom dashboards to track program KPIs.
Engage customers one-to-many: Helps plan and present digital customer events (user groups, webinars, office hours, and training sessions); creates and maintains digital content (articles, guides, videos) that explains core workflows and solution value in customer terms.
Collaborate cross-functionally and advocate for customers: Coordinates with CSMs, Marketing, Product, Support, and Sales to align messaging and timing; shares customer feedback and themes back to Product and Marketing; documents program objectives, outcomes, and next steps.
Continuous improvement: Experiments with new approaches on a small scale (including AI-assisted content and personalization), shares results with the team, and recommends better practices or tools that streamline workflows.
Minimum
3+ years in Customer Success, Account Management, Customer Marketing, Customer Education, or a related customer-facing SaaS role
Experience designing or executing one-to-many programs (email campaigns, webinars, in-app messaging, or community)
Strong written communication; able to tailor messages to different audiences and roles
Working proficiency with CRM / CS platforms (Salesforce, Gainsight, or similar) and Excel-based data analysis
Ability to interpret product usage and engagement data to drive action
Strong organization and project management across multiple concurrent programs and deadlines
Excellent presentation skills
Preferred
Hands-on experience with Gainsight Journey Orchestrator, Pendo Orchestrate, or similar digital engagement tools
Experience in healthcare technology, post-acute, senior living, or acute/payer markets
Experience using AI tools to personalize communications and scale engagement
Basic HTML/email-builder or design skills
Location: Tennessee
Workplace: Remote
Allara https://www.allarahealth.com is a comprehensive women’s health provider that specializes in expert, longitudinal care that supports women through every life stage. Trusted by thousands of women nationwide, Allara makes expert healthcare accessible by connecting patients with multidisciplinary care teams that have a deep understanding of hormonal, metabolic, and reproductive care. Allara provides ongoing support for hormonal conditions like PCOS, chronic conditions like insulin resistance, and life stages like perimenopause, helping patients see improved health outcomes https://cdn.prod.website-files.com/637f55cdd2e0aa051d497c52/68e6aa0f8fcce5c60e922219_Outcomes%20Impact%20Report%202025%20Web%20Display.pdf. As one of the fastest-growing women’s health platforms in the U.S., Allara is bridging long-overlooked gaps in healthcare for women.
The Opportunity
We're hiring board-certified Endocrinologists to provide comprehensive, empathetic, and collaborative care to women, including diagnosis, treatment, and management of chronic and acute conditions.
Location: Fully remote within the U.S.
Your Impact
- Conduct thorough patient assessments and develop personalized treatment plans via video visits
- Collaborate with a multidisciplinary care team to deliver the highest standards of care
- Complete required training(s) and uphold Allara's clinical policies, standards, and best practices
- Educate patients on preventative care and wellness using evidence-based strategies
- Maintain accurate, up-to-date patient records and complete charting in a timely manner
- Respond to patient questions and administrative messages and tasks with clarity and care
- Dedicate a minimum of 10 patient-facing hours per week, including consultations and medical guidance, with prescribing when clinically appropriate
Required Qualifications
- Degree: MD or DO from an accredited institution
- Board Certification: Active ABIM board certification in Endocrinology through an ACGME-accredited program
- Experience: All qualified Endocrinologists are encouraged to apply
- Women's health experience is a plus!
- Clinical Independence: Proven ability to function as an autonomous provider with strong diagnostic judgment and critical thinking skills
- Communication: Exceptional written and verbal communication, with an emphasis on compassion and clarity
- Webside Manner: A natural ability to build trust and connection with patients in a virtual setting
- Evidence-Based Practice: A genuine commitment to delivering care rooted in current clinical research
- Technical Proficiency: Comfortable working across multiple platforms including EMR systems, text expanders, Gmail, Google Calendar, Zoom, and scheduling tools
- Telemedicine Experience: Prior telehealth experience is a plus
- State License Requirements & Hiring Considerations: An active, unrestricted, and unencumbered professional license in at least one U.S. state is required.
A note on state licensing: All active and pending licenses held at the time of application are collected and reviewed during our process. Hiring decisions reflect current state-level needs, which evolve over time. Applicants may not move forward immediately if there is no active need in their licensed states. We regularly revisit candidates as needs expand and when experience, licensure, and role requirements align.
Schedule Requirements
- Evenings, Fridays, and/or Weekends: A minimum of 80% of weekly contracted hours must fall within the following windows:
- Evenings (any day): 5:00 PM – 9:00 PM
- Fridays: 8:00 AM – 9:00 PM
- Saturdays & Sundays: 8:00 AM – 6:00 PM
All hours are scheduled in the time zone of your active state license(s).
What Allara Offers
- 1099 Contract: The flexibility and autonomy of an independent contractor arrangement
- 1099 Longevity Recognition Bonus
- Competitive Compensation: Per-visit rates plus additional pay for charting, administrative tasks, and other patient-related work
- Fully Remote: Work from anywhere in the U.S.
- Malpractice Insurance: Comprehensive coverage provided at no cost to you
- Mission-Driven Work: Help transform the standard of care for women living with conditions that have historically been underdiagnosed and undertreated
- Collaborative Provider Network: Connect with and learn from a community of skilled, like-minded Allara clinicians
- Inclusive Culture: Join a supportive, diverse team that values innovation, equity, and belonging
At Allara https://www.allarahealth.com/, we believe in celebrating everything that makes us human and are proud to be an equal-opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we can serve our members. We’re an Equal Opportunity Employer and do not discriminate against candidates or patients based on race, color, gender, sexual orientation, gender identity or expression, age, religion, disability, national origin, protected veteran status, or any other status protected by applicable federal, state, or local law.
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