Location: Serbia
Workplace: remote
ABOUT YOU
We're looking for a Staff Engineer to join our Identity & Access Management (IAM) platform team. This is an individual contributor role with outsized technical scope: you'll be the technical anchor for how Xsolla builds secure, high-scale auth infrastructure — setting direction, making hard architectural calls, and raising the bar across the org.
You will own the strategy behind authentication, authorization, and session management at scale, and evolve our OAuth 2.0 / OIDC flows and token lifecycle to meet both product and compliance needs. You operate with significant autonomy, but your decisions ripple across teams — so you'll spend real time building buy-in with engineering and security stakeholders, not just designing in isolation.
You are technically deep, calm under pressure, and comfortable being the escalation point when production IAM issues get hard. You write the RFCs and design docs that people actually read, and you create leverage for the broader engineering org through documentation, tooling, and mentorship — without needing a management title to do it.
HOW WE WORK
Xsolla operates across multiple time zones, and the IAM platform underpins authentication and authorization for every product we ship. Strong written communication is essential — your architectural decisions and designs need to stand on their own and be actionable without you in the room.
We value directness, technical depth, and follow-through. If a design or production issue has real security or reliability implications, we expect you to say so clearly, defend your position with evidence, and stay engaged until it's resolved.
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.
Responsibilities
Own IAM Architecture & Strategy
— Own the technical strategy and architecture of our IAM platform, covering authentication, authorization, and session management at scale.
Design Auth Protocols
— Design and evolve our OAuth 2.0 / OIDC flows, token lifecycle, and security primitives to meet both product and compliance requirements.
Drive Cross-Team Technical Decisions
— Drive decisions on protocol design, data modeling, and platform reliability, and build buy-in across engineering and security teams.
De-Risk Proactively
— Identify systemic risks and performance bottlenecks; lead initiatives to resolve them before they become incidents.
Set Engineering Standards
— Define engineering standards, review critical code and designs, and create leverage for the team through documentation, tooling, and mentorship.
Align with Stakeholders
— Collaborate with product, security, and infra teams to align on roadmap and translate business needs into well-scoped technical plans.
Own Production Escalations
— Serve as the go-to escalation point for complex production issues in the IAM domain.
Requirements
Identity & Security
OAuth 2.0 / OIDC Depth
— Deep understanding of OAuth 2.0, OIDC, and related auth flows: authorization code + PKCE, client credentials, device flow, token introspection, refresh strategies.
Web Security Fundamentals
— Solid grasp of cookie security, CSRF, XSS, token storage, TLS, and secure session management.
Production IAM Experience
— Experience designing or operating production-grade IAM or auth systems.
Backend Engineering
Go Engineering
— Strong Go (Golang) engineering skills: idiomatic code, concurrency patterns, performance profiling.
Distributed Systems
— Experience with distributed systems and their trade-offs (consistency, availability, failure modes).
Data & Infrastructure
PostgreSQL
— Schema design, query optimization, migrations at scale.
Kubernetes
— Deploying, operating, and debugging services in a k8s environment.
Message Streaming
— Kafka or NATS — event-driven patterns, consumer groups, at-least-once delivery.
Git & CI/CD
— Git and modern CI/CD practices.
Leadership
Cross-Team Initiative Leadership
— Proven ability to lead multi-quarter technical initiatives across teams.
Architectural Influence
— Track record of influencing architecture and standards beyond your immediate team.
Written & Verbal Communication
— You write RFCs and design docs that people actually read.
Nice to Have
Hands-on experience with the Ory ecosystem (Hydra, Kratos, Keto) — operating it in production or building on top of its APIs
Experience with CockroachDB or other distributed SQL databases (multi-region deployments, clock skew handling, survivability trade-offs)
Familiarity with compliance requirements relevant to IAM: SOC 2, ISO 27001, GDPR data minimization, audit logging
Contributions to open-source security or identity projects
Experience building or integrating with SCIM, SAML, or enterprise SSO (LDAP / Active Directory)
Background in platform or infrastructure engineering — building systems other engineers build on top of
Hands-on, up-to-date experience with modern AI tools (e.g. Claude, Copilot, Cursor) for code generation, review, and accelerating day-to-day engineering work
Benefits
We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees through a comprehensive Benefits Program. This includes unlimited Flexible Time Off and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.
The duties and responsibilities of this position may evolve over time to support the organization’s goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required.
By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially.
Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws, Xsolla is committed to protecting your personal information and respecting your privacy.
For any inquiries related to data privacy, please contact: careers@xsolla.com
Explore more opportunities at: https://xsolla.com/careers
УдалённоSerbia; Xsolla operates across multiple time zones, and the IAM platform underpins authentication and authorization for every product we ship
Location: Canada
Workplace: remote
ABOUT YOU
We're looking for a Staff Engineer to join our Identity & Access Management (IAM) platform team. This is an individual contributor role with outsized technical scope: you'll be the technical anchor for how Xsolla builds secure, high-scale auth infrastructure — setting direction, making hard architectural calls, and raising the bar across the org.
You will own the strategy behind authentication, authorization, and session management at scale, and evolve our OAuth 2.0 / OIDC flows and token lifecycle to meet both product and compliance needs. You operate with significant autonomy, but your decisions ripple across teams — so you'll spend real time building buy-in with engineering and security stakeholders, not just designing in isolation.
You are technically deep, calm under pressure, and comfortable being the escalation point when production IAM issues get hard. You write the RFCs and design docs that people actually read, and you create leverage for the broader engineering org through documentation, tooling, and mentorship — without needing a management title to do it.
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.
Responsibilities
Own IAM Architecture & Strategy
— Own the technical strategy and architecture of our IAM platform, covering authentication, authorization, and session management at scale.
Design Auth Protocols
— Design and evolve our OAuth 2.0 / OIDC flows, token lifecycle, and security primitives to meet both product and compliance requirements.
Drive Cross-Team Technical Decisions
— Drive decisions on protocol design, data modeling, and platform reliability, and build buy-in across engineering and security teams.
De-Risk Proactively
— Identify systemic risks and performance bottlenecks; lead initiatives to resolve them before they become incidents.
Set Engineering Standards
— Define engineering standards, review critical code and designs, and create leverage for the team through documentation, tooling, and mentorship.
Align with Stakeholders
— Collaborate with product, security, and infra teams to align on roadmap and translate business needs into well-scoped technical plans.
Own Production Escalations
— Serve as the go-to escalation point for complex production issues in the IAM domain.
Requirements
Identity & Security
OAuth 2.0 / OIDC Depth
— Deep understanding of OAuth 2.0, OIDC, and related auth flows: authorization code + PKCE, client credentials, device flow, token introspection, refresh strategies.
Web Security Fundamentals
— Solid grasp of cookie security, CSRF, XSS, token storage, TLS, and secure session management.
Production IAM Experience
— Experience designing or operating production-grade IAM or auth systems.
Domain Context
Gaming Industry Experience
— Experience working in the video game industry, building or operating platforms for game developers, publishers, or players.
Backend Engineering
Go Engineering
— Strong Go (Golang) engineering skills: idiomatic code, concurrency patterns, performance profiling.
Distributed Systems
— Experience with distributed systems and their trade-offs (consistency, availability, failure modes).
Data & Infrastructure
PostgreSQL
— Schema design, query optimization, migrations at scale.
Kubernetes
— Deploying, operating, and debugging services in a k8s environment.
Message Streaming
— Kafka or NATS — event-driven patterns, consumer groups, at-least-once delivery.
Git & CI/CD
— Git and modern CI/CD practices.
Leadership
Cross-Team Initiative Leadership
— Proven ability to lead multi-quarter technical initiatives across teams.
Architectural Influence
— Track record of influencing architecture and standards beyond your immediate team.
Written & Verbal Communication
— You write RFCs and design docs that people actually read.
Nice to Have
Hands-on experience with the Ory ecosystem (Hydra, Kratos, Keto) — operating it in production or building on top of its APIs
Experience with CockroachDB or other distributed SQL databases (multi-region deployments, clock skew handling, survivability trade-offs)
Familiarity with compliance requirements relevant to IAM: SOC 2, ISO 27001, GDPR data minimization, audit logging
Contributions to open-source security or identity projects
Experience building or integrating with SCIM, SAML, or enterprise SSO (LDAP / Active Directory)
Background in platform or infrastructure engineering — building systems other engineers build on top of
Hands-on, up-to-date experience with modern AI tools (e.g. Claude, Copilot, Cursor) for code generation, review, and accelerating day-to-day engineering work
Benefits:
We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes medical, dental, and vision, PTO, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.
Equal Employment Opportunity Statement:
Xsolla is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law. We consider qualified applicants with criminal histories in accordance with the Fair Chance Act.
Criminal History Consideration:
For the Staff Engineer, we will conduct a background check that may include the following:
Criminal history check
Employment verification
Education verification
Relevance to Job Responsibilities:
The background check is relevant to this position because of the following role responsibilities:
Working with vulnerable populations
Accessing confidential company data
Ensuring compliance with regulatory requirements
Rights Under the Fair Chance Act:
Applicants are encouraged to inquire about their rights under the Fair Chance Act. If you have questions regarding our hiring practices, please contact careers@xsolla.com.
By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with thisXsolla Privacy Notice for Job Applicants. Please direct any inquiries regarding your data privacy to careers@xsolla.com.
Location: Tbilisi; Yerevan; Belgrade; Novi Sad, Vojvodina; Poland; Portugal
Workplace: remote
About Provectus
Provectus is an AWS Premier Partner and an Anthropic Strategic Partner, working at the frontier of applied AI. We help enterprises turn Claude, agentic systems, and their own data into measurable business outcomes — through bespoke applications, managed services, and advisory engagements. With offices in North America, LATAM, and EMEA, we partner with clients worldwide.
Our work centers on two verticals — Financial Services & Insurance and Healthcare & Life Sciences — where we deploy five pre-built AI Blueprints: Submission Flow, Portfolio Lens, Asset Flow, Revenue Flow, and Evidence Lens. Each Blueprint rebuilds a critical business process front to back, shipped from working code and tuned to a client's specific book, regulators, and operating posture.
Our team holds 100+ AWS certifications, is Claude Code certified, and co-delivers Anthropic's Agentic SDLC program, Cowork Activation, and AI Blueprint engagements.
Where this role sits:
You will work in a small, senior pod alongside an FDX; our delivery arc is Sprint → Enable → Realize:
Forward Deployed Executive (FDX) owns the commercial relationship and the business outcome. Works alongside the client's leadership or C-suite level to move the client's KPIs — revenue growth, cost reduction, risk reduction.
Forward Deployed Engineer (FDE) embeds with a client to change how that client operates. You own the method; nobody hands you a ticket. You map the client workflow as it actually happens, identify the business problem underneath it, build a working AI solution, present to the client in the language of outcomes, and transfer it. Provectus maintains industry Blueprints — working systems that have already shipped for a client in the same industry — so you begin from running code and tuning it to this client's specific book, regulators, and operating posture. You will be measured on whether the Business Unit's number moved, not on hours or scope delivered.
Requirements:
Mindset
Proactive and self-directed; identify problems before they're handed to you
Comfort with ambiguity and ownership. Engagements start underspecified by design. Closing that gap is the job
B2+ English, comfortable collaborating across distributed, multicultural teams
Client Engagement
You are willing to spend time understanding and doing someone else’s job on the client's side before you write a line of code
Credible with senior stakeholders — you can hold a redesign conversation with a BU head and a scoping conversation with a CTO, presenting outcomes to them
You can produce a scoped, phased delivery plan with clear deliverables, dependencies, and risks — and estimate what it will cost to build and to run
Technical depth
7+ years building and running production systems.
Solid AI/ML foundations. You understand what the models do well enough to reason about failure modes
Designed and shipped to production LLM applications and agentic workflows — not demos, not POCs, not notebooks
Agentic orchestration: multi-step workflows, graph-based orchestration, tool use, state management, and recovery from partial failure
Experience with LLM APIs (Anthropic, AWS Bedrock, or OpenAI) and agent frameworks.
Experience building and optimizing RAG systems in production
Strong engineering fundamentals — dropped into an unfamiliar codebase or language, you’re productive. Python and/or TypeScript proficiency; depth matters more than stack.
Experience in making and defending architectural trade-off decisions
Hands-on AWS production depth: Bedrock, Bedrock AgentCore, Lambda, ECS, S3, SQS, ECR, or similar. GCP or Azure is a plus
Cloud-native delivery: containers, ECS or Kubernetes, IaC, and CI/CD applied to AI pipelines
You evaluate. You have built or owned an eval suite for a non-deterministic system, and you can explain what you measured, how you produced ground truth, and what gated a release
Model and agent monitoring, drift detection
Cost and latency discipline: model tiering, caching, and the ability to say what a workload costs to run before it runs
Hands-on production experience with the Claude ecosystem — Claude Code, CLAUDE.md, hooks, skills files. Spec-driven development — writing the intent, constraints, and acceptance criteria before you let an agent build — is a strong plus
MCP: you can say why an agent would prefer it to a REST integration. Having authored a server is a plus
What you’ll do:
Take the seat
Sit with the client and the Forward Deployed Executive at the start of an engagement. Learn the function from inside, not from a requirements doc, and redesign the function from first principles.
Reach working fluency in a new domain — insurance underwriting, healthcare revenue cycle, asset flow.
Build
Design and ship production GenAI systems into the customer’s environment (cloud-native data, LLM-based, and agentic AI solutions). Implement and optimize RAG systems for production use cases
Build the evaluation harness before you build the feature. Define what working means, instrument it, and let the evals drive the design.
Write production code across the stack — AI, backend services, data pipelines. We choose tools to fit the customer.
Take systems to production on AWS (GCP or Azure where the customer requires it): containerised, CI/CD, automated testing, monitoring, and maintainable after we leave. Hand the system over to the client.
Start from the blueprint, and feed the blueprint. What you learn in the field becomes the baseline the next engagement starts from.
Lead architecture reviews, produce technical design documents, and contribute to standards. Mentor engineers and share knowledge across the team.
Own the outcome.
Work in a pair with a FDX who carries the Business Unit’s KPIs. Your work is measured against the same number.
Own the technical direction of technical proposals and scoping. Drive adoption. Change management is part of the engineering job here.
Be credible with the customer’s engineers and their executives.
Shape what we commit to before we commit to it.
Nice to Have:
Prior experience as a founder, CTO, or engineering leader who has chosen to return to individual contribution
Experience in one of the industries: financial services, insurance, healthcare
Consulting, professional services, or other embedded customer-facing delivery
A2A: you can explain agent-to-agent interoperability
AWS and Claude Code Certifications
CI/CD pipeline experience (GitHub Actions, GitLab CI)
Experience in an additional language (Go, TypeScript, or Rust)
Experience with Apache Spark, Apache Airflow, Kafkа
What We Offer:
The chance to shape how leading enterprises across LATAM, Europe, and North America adopt AI, from strategy through first deployment
A forward-deployed model working in small, senior teams alongside Principal Architects and Forward Deployed Engineers
A growing AI delivery practice where you help build the tooling and frameworks, not just use them
Remote-friendly culture
Internal training programs with full support for Claude, AWS, and other professional certifications, conference attendance
Career growth; we actively develop our engineers
Access to the latest AI tools and premium subscriptions
Long-term B2B collaboration
Private medical insurance or a budget for your medical needs
Paid sick leave, vacation, and public holidays
Equipment and all the tech you need for comfortable, productive work
How we hire:
Intro conversation. The role, your background and aspirations, tech questions.
Technical interview with live engineering sessions. Real problems, your own editor, you may use an LLM assistant
HR Interview. Soft skills and expectations
HM interview. Tech questions; a live engineering session is also possible
Location: Quebec
Workplace: onsite
(Version française ci-dessous)
Senior Engine Programmer
With multiple awards to our name, Larian Studios has proven that we’re dedicated to delivering high-quality role-playing games As we move on to new projects, the studio that brought you Baldur’s Gate 3 & Divinity: Original Sin 2 is looking for a Senior Engine Programmer to join the team and help us in crafting the high calibre games our fans have come to expect.
Responsibilities
Work on all aspects of engine development
Write performant, robust and maintainable code
Debug, profile and optimize code to hit quality and performance targets
Contribute in code reviews, testing and documentation
Show strong passion for making the highest quality state of the art games
Be an active participant in the design and production of the engine
Mentor and support team members
Requirements
5+ years game development experience
Expert in C++
Open-minded, willing to collaborate, experiment and iterate over a specific feature
Passion for making and playing great games
Experience with data driven development
Experience with a wide range of CPU and GPU profiling tools
Multithreading should be second nature
Knowledge of modern hardware
This is a full-time, on-site role, requiring your presence in the office to support collaboration and creativity.
Fluent in English, both spoken and written*
Nice to haves
Bachelor / Master degree in computer science or software engineering
Experience with modern graphics API's (Vulkan, D3D12, GNM, ...)
Experience with modern console development (PS4/5, Xbox One/Series, ...)
Experience with SIMD programing
Experience with low-level x86/ARM/DXBC/Spir-V assembly
Experience with networking / multiplayer
Track record of major contributions to shipped games
What we offer
An international team of over 600 employees spread across 7 studios around the world, each of which have their own unique qualities, and maintain a small-studio feel
An open, collaborative environment where ideas are welcome and encouraged
A managerial team consisting of highly experienced game developers at the top of their fields
Sharing hobbies and passions with like-minded colleagues
Inclusive environment with many activities organized by the studios or the employees
Commitment to making the best game possible for the fans, including listening to community feedback
* Due to the global nature of our operations and the need to engage daily with an international team, fluency in English is essential for this position at Larian.
------------------------------------------
Programmeur moteur senior
Maintes fois primé, Larian Studios a amplement démontré sa volonté de proposer des jeux de rôle de très haute qualité. À l’heure où le studio à l’origine de titres comme Baldur’s Gate 3 et Divinity: Original Sin 2 se tourne vers de nouveaux projets, nous sommes en quête d’un programmeur moteur senior qui rejoindra l’équipe et nous aidera à créer les jeux d’excellence auxquels nos fans sont habitués.
Responsabilités
Travailler sur tous les aspects du développement du moteur
Écrire du code performant, robuste et maintenable
Déboguer, profiler et optimiser le code pour atteindre nos objectifs en termes de qualité et de performance
Participer aux revues de code, aux tests et à la documentation
Démontrer une volonté manifeste de créer des jeux du plus haut niveau de qualité possible
Participer activement à la conception et à la production du moteur
Servir de mentor aux membres de l’équipe et les soutenir
Profil recherché
Plus de 5 ans d’expérience en développement de jeu
Une expertise en C++
Une ouverture d’esprit et la volonté de collaborer, d’expérimenter et d’améliorer des fonctionnalités spécifiques par itération
La passion de faire, et de jouer à, des jeux exceptionnels
Une expérience de développement axé sur les données
Une expérience avec un large éventail d’outils de profilage d’unité centrale et de processeur graphique
Le multithread devrait être un réflexe
La connaissance du matériel moderne
Ceci est un poste à temps plein dans nos locaux. Votre présence au bureau est requise pour favoriser un esprit de collaboration et de créativité.
Maîtrise courante de l’anglais, à l’écrit comme à l’oral*
Compétences appréciées
Baccalauréat ou maîtrise en informatique ou en génie logiciel
Une expérience avec des API graphiques modernes (Vulkan, D3D12, GNM, etc.)
Une expérience avec le développement sur les consoles modernes (PS4/5, Xbox One/Series, etc.)
Une expérience en programmation SIMD
Une expérience en langage d’assemblage de bas niveau (x86/ARM/DXBC/Spir-V)
Une expérience en gestion de réseau/multijoueur
Des contributions majeures et vérifiables à des jeux commercialisés
Ce que nous proposons
Une équipe internationale de plus de 600 employés répartis dans 7 studios à travers le monde, chacun avec ses propres qualités uniques, le tout en conservant une ambiance conviviale de petite entreprise
Un environnement de travail ouvert et collaboratif, où les idées nouvelles sont encouragées et bienvenues
Une équipe de gestion composée de développeurs expérimentés et au sommet de leur art
Des collègues ayant les mêmes valeurs, avec lesquels partager vos passions et vos passe-temps
Un environnement inclusif avec de nombreuses activités organisées par les studios ou les employés
Un engagement à réaliser le meilleur jeu possible pour les fans, en prenant en compte les commentaires de la communauté
* En raison de la portée mondiale de nos opérations et de la nécessité d'interagir quotidiennement avec une équipe internationale, des connaissances professionnelles en anglais sont indispensables pour ce poste chez Larian.
Location: Turkey; Bulgaria; Serbia; Montenegro; Hungary; Greece; Portugal
Workplace: remote
About Finom
Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.
We recently closed a €115 million Series C equity round (around $133 million), bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst, a long-term backer since 2021 known for supporting companies like Airbnb, HubSpot, KAYAK, and Stripe.
Finom's platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, aiming to simplify financial management for entrepreneurs. We're actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain.
At Finom, we’re not just redefining the entrepreneurial experience — we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.
Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business.
About the Role
As a Customer Care Specialist, you will be the voice of Finom, delivering not just excellent service, but a standout, memorable customer experience. Our goal is not simply to resolve issues, but to turn moments of frustration into moments of trust, and customers into passionate advocates for Finom.
You will support customers primarily via phone, while also handling chat and email interactions as needed. You will engage with customers who may be experiencing complex or high-impact issues, and your ability to build rapport, demonstrate empathy, and take ownership will be key to your success.
What you'll do:
Deliver a
“wow” customer experience
across phone, chat, and email, consistently going above and beyond customer expectations
Build strong, genuine rapport with customers, especially during challenging or sensitive situations
Actively listen to understand customer needs, concerns, and the root cause of issues
Communicate clearly, confidently, and empathetically, explaining situations in a way customers can easily understand
Take full ownership of customer issues, acting with urgency to drive resolution as quickly as possible
Proactively follow up with customers, keeping commitments and ensuring no issue is left unresolved
Turn dissatisfied customers into
loyal advocates
through outstanding service and personal accountability
Collaborate closely with internal teams to escalate, track, and resolve complex issues
Accurately document customer interactions and outcomes in internal systems
Contribute to continuous improvement by sharing insights and feedback from customer interactions
Who You Are
Native or fluent speaker in Dutch or German (written and spoken)
A minimum of 6 months of customer care service experience — regardless of industry background
Strong communication skills with the emotional intelligence to handle high-impact customer situations
A natural sense of empathy and a genuine desire to help people
Resilience and composure when dealing with complaints or difficult conversations
A proactive mindset with strong follow-through — you do what you say you will do
Comfort working in a fast-paced, ever-evolving scale-up environment
Agile, adaptable, and energized by change
Strong problem-solving skills and the confidence to take ownership
Nice to have
Experience in fintech, banking, payments, or financial services
Previous experience in a phone-based customer support role
What we offer
100% remote working.
Up to 24.000 EUR Gross base salary x year - depending on experience
Up to 15% monthly bonus
linked to individual and team performance.
Stock Option/Shares program.
Usage of the company's flats in Cyprus for our work-and-swim program.
Opportunity to develop your skills in a fast paste FinTech environment.
B2B Contract
Working Hours and Flexibility:
7-day operational support model - usually from Monday to Friday
Weekend work required once per month / every 6 weeks, with advance scheduling
Usually from 9:00 to 18:00 with 1 hour lunch break. At times, shift times between 07:00 and 19:00 CET
What You Will Get In Return
Make a genuine impact on the product
Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.
Work in the EU
Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.
Become a stock options holder
Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.
Receive unwavering support and care
Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.
Work & Swim program
Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.
Equal Opportunity Statement
At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.
Location: Serbia; Montenegro; Hungary; Portugal
Workplace: remote
About Finom
Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.
We recently closed a €115 million Series C equity round (around $133 million), bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst, a long-term backer since 2021 known for supporting companies like Airbnb, HubSpot, KAYAK, and Stripe.
Finom's platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, aiming to simplify financial management for entrepreneurs. We're actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain.
At Finom, we’re not just redefining the entrepreneurial experience — we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.
Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business.
About the Role
As a Customer Care Specialist, you will be the voice of Finom, delivering not just excellent service, but a standout, memorable customer experience. Our goal is not simply to resolve issues, but to turn moments of frustration into moments of trust, and customers into passionate advocates for Finom.
You will support customers primarily via phone, while also handling chat and email interactions as needed. You will engage with customers who may be experiencing complex or high-impact issues, and your ability to build rapport, demonstrate empathy, and take ownership will be key to your success.
What you'll do:
Deliver a
“wow” customer experience
across phone, chat, and email, consistently going above and beyond customer expectations
Build strong, genuine rapport with customers, especially during challenging or sensitive situations
Actively listen to understand customer needs, concerns, and the root cause of issues
Communicate clearly, confidently, and empathetically, explaining situations in a way customers can easily understand
Take full ownership of customer issues, acting with urgency to drive resolution as quickly as possible
Proactively follow up with customers, keeping commitments and ensuring no issue is left unresolved
Turn dissatisfied customers into
loyal advocates
through outstanding service and personal accountability
Collaborate closely with internal teams to escalate, track, and resolve complex issues
Accurately document customer interactions and outcomes in internal systems
Contribute to continuous improvement by sharing insights and feedback from customer interactions
Who You Are
Native or fluent speaker in Dutch or German (written and spoken)
A minimum of 6 months of customer care service experience — regardless of industry background
Strong communication skills with the emotional intelligence to handle high-impact customer situations
A natural sense of empathy and a genuine desire to help people
Resilience and composure when dealing with complaints or difficult conversations
A proactive mindset with strong follow-through — you do what you say you will do
Comfort working in a fast-paced, ever-evolving scale-up environment
Agile, adaptable, and energized by change
Strong problem-solving skills and the confidence to take ownership
Nice to have
Experience in fintech, banking, payments, or financial services
Previous experience in a phone-based customer support role
What we offer
100% remote working.
Competitive salary.
Up to 15% monthly bonus linked to individual and team performance.
Stock Option/Shares program.
Usage of the company's flats in Cyprus for our work-and-swim program.
Opportunity to develop your skills in a fast paste FinTech environment.
Salary from 18.000 EUR to 24.000 EUR based on experience
b2b freelancer contract
Working Hours and Flexibility:
7-day operational support model
Shift times between 07:00 and 19:00 CET
Weekend work required once per month / every 6 weeks, with advance scheduling
Hiring process for this role:
Application review
Technical Online Assessment - 2 business days
Phone Etiquette Test (mock call with an AI agent) - 2 business days
Recruiter Call - 15 min
Final Interview - 45 mins
Offer
What You Will Get In Return
Make a genuine impact on the product
Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.
Work in the EU
Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.
Become a stock options holder
Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.
Receive unwavering support and care
Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.
Work & Swim program
Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.
Equal Opportunity Statement
At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.
Location: Barcelona, Spain
Workplace: hybrid
About seQura
seQura provides innovative, flexible and easy-to-use payment technologies that help merchants acquire, convert and retain more customers.
We make a difference in sales performance by tailoring our solutions to different sectors, to address their unique pain points and deliver superior results in Retail, Education, Eyewear, Repairs and Travel.
We also empower smart shopping to consumers who seek more value, convenience, and flexibility in their shopping, with new payment experiences that allow them to save, access interest-free credit, or pay in small, comfortable installments of up to 24 months.
Born in Barcelona, seQura is a privately-owned fintech, currently expanding throughout southern Europe and Latin America, growing above 50% CAGR.
Over 6000 businesses, almost 3 million shoppers, and almost 400 employees continue to rate us as one of the most loved and trusted fintechs out there, with an NPS of 87%, a Trustpilot rating of 4.7/5, and a Glassdoor rating of 4.1/5.
About the role
🤓
We are looking for a
Senior Analytics Engineer
to own the analytics enablement layer across seQura's core business domains — building the trusted, well-governed data foundation that business, product, and data science teams rely on to make decisions and ship models.
This role sits at the intersection of data modeling, business domain understanding, governance, and semantic precision. You will design and deliver production-grade dbt models, shape the semantic layer to be AI-ready, and set the quality bar for the analytics enablement team. You will work closely with business circle leads, Data Scientists, across Risk, Finance, Payments, and Collections, and the Platform and Data Engineering team.
What challenges you'll be solving 🚀
Championing a single source of truth for core business metrics — unifying definitions, socializing, and governing the canonical KPIs used across seQura, so that whether a metric appears in a dashboard, a DS model, or an executive report, it means the same thing.
Building domain data products that serve both operational reporting and ML feature needs, ensuring downstream teams can self-serve reliably.
Designing, building, and shipping production-grade dbt models across multiple business domains — Payments, Debt Collection, Risk, and Finance — writing clean, well-tested, and well-documented SQL.
Owning the governance layer: data contracts, column-level lineage, tests, and semantic definitions — not just shipping models, but making them trustworthy.
Structuring the semantic layer to be machine-readable and AI-ready, supporting both self-serve BI and AI-powered use cases.
Setting and upholding standards for testing, documentation, and data quality across the analytics engineering team.
Collaborating closely with Data Scientists, circle leads, and the Platform team to understand domain logic deeply and translate it into precise, unambiguous data models.
Making cross-domain architectural decisions with a systems mindset — thinking beyond individual models to how the full data layer fits together.
About the Data team
🧩
Team mission
To turn seQura's raw data into trusted, well-governed data products that power decision-making across the company.
The team builds the foundations that enable Product, Finance, Risk, Payments, Data Science, and AI teams to work with reliable, consistent, and discoverable data, ensuring everyone speaks the same language when making decisions.
What we own
The dbt transformation layer across business domains
The Single Source of Truth (SSOT) for key business metrics
Semantic models that enable consistent reporting and analytics
Data contracts and governance standards across domains
Data lineage, documentation, and discoverability
Data quality, testing, and monitoring to ensure trusted data products
Team Structure
The Analytics Engineering team consists of four Analytics Engineers working alongside a Data Governance Lead and reporting to the Head of Data.
The team partners closely with business stakeholders across Risk, Finance, Payments, and Collections, while collaborating with Data Platform, Data Engineering, and Data Science teams to ensure data products are reliable, scalable, and easy to consume.
How we work
Product mindset: we treat datasets as products, with clear ownership, quality standards, and consumers.
Strong focus on data governance, documentation, and discoverability.
Collaboration with business stakeholders to translate operational concepts into trusted data models.
Analytics Engineering sits at the intersection of business knowledge, software engineering, and data architecture.
Continuous improvement through testing, observability, and reusable modeling patterns.
What to expect in the next 90 days
🏁
Month 1:
You'll immerse yourself in seQura's data ecosystem, becoming familiar with our dbt project, semantic models, and governance principles. You'll work closely with business stakeholders and fellow Analytics Engineers to understand your domain, existing data models, and opportunities to improve consistency and data quality.
Month 2:
You'll deliver your first production-ready dbt models for your assigned business domain, applying testing, documentation, and governance best practices. You'll begin contributing to the team's standards around data quality, maintainability, and semantic consistency.
Month 3:
You'll take ownership of a meaningful portion of the Single Source of Truth within your domain, enabling downstream teams to confidently self-serve reliable data. You'll also contribute to cross-domain initiatives, helping define shared semantic models, governance standards, and reusable data patterns across the organization.
Tech stack & environment
🛠️
Our modern data platform is built on AWS, with dbt at the heart of our transformation layer and Redshift as our analytical data warehouse.
Analytics Engineers work extensively with SQL and dbt to build trusted, reusable data models, while leveraging Git-based development workflows, automated testing, documentation, and data quality monitoring to ensure reliable data products.
The team collaborates closely with Data Platform and Data Engineering, building on top of cloud-native infrastructure and contributing to a governed data ecosystem designed to support analytics, business intelligence, and AI use cases across seQura.
What you’ll need 🤝
5+ years of experience as an Analytics Engineer, with a strong track record of building and delivering production-grade data models (mandatory).
Genuine curiosity about the business domains you model — you want to understand what decisions are made using the data not just how the data looks
Strong hands-on dbt experience: modeling, testing, data contracts, documentation — not just running dbt, but understanding how to design a reliable model layer (mandatory).
Expert SQL on a modern cloud data warehouse (Redshift, BigQuery, Snowflake, or similar).
Systems thinking: ability to make cross-domain architectural decisions, not just implement individual models. You see how the pieces fit together.
Semantic precision: you write metric definitions and data documentation that are unambiguous to both humans and AI agents.
Experience with Python for data tasks is a plus.
Familiarity with data governance and lineage tooling (OpenMetadata or similar) is a plus.
Fintech or financial services domain knowledge is a plus.
English proficiency required. Spanish is a plus.
What we offer 😎
We have a strong and sustainable foundation, where we provide a secure and reliable workplace. You have the freedom and trust to make the best contribution possible.
One of our most valued strengths by our employees is our fellowship and supportive culture, which fosters a sense of belonging by working closely with our values. With us, you will have challenging projects to work on and push your skills and knowledge.
In addition, we are very proud of the unique office we have, which offers a comfortable and inspiring environment to work in with everything you need.
23 vacation days + 2 days of free disposal per year.
Flexible compensation plan for transportation, restaurants, and kindergarten with Cobee.
Health insurance discounts with Sanitas and DKV.
Flexible working hours.
A personal budget for professional development.
Office workshops and meet-ups to encourage community participation and career growth.
Hybrid or remote work (up to 2 hours difference from GMT+2).
Moreover, we have a
Wellness Program
that embraces a holistic approach by covering 6 areas (occupational, physical, financial, emotional, social, and environmental consciousness). Each area will include a variety of activities, and you'll be able to choose from 34 different activities that best meet your needs to configure a plan that best works for you.
Which are the next steps?
🙌
Interview with People Team
Hiring Manager interview
Technical take-home assessment
(async)
Live Peer review of the assessment
Meet the team
We kindly ask that you submit your
CV in English,
as it is the official language of our community.
We promote equal opportunity to all, regardless of age, color, gender identity, medical condition, physical or mental disability, race, religion, sexual orientation, or any other characteristic. We have an inclusive environment, and respect is above all.
Do you want to be part of the change? Join us!👇
Location: Tokyo
Workplace: Hybrid
ROLE HIGHLIGHTS:
- Finance Manager - Japan
- Location: Tokyo, Japan
- Department: Operations - FInance
- Reports to: Japan CEO
- Employment type: Permanent
- Workplace model: Hybrid
- Employment is subject to applicable security screening (incl. SUPO, where required)
WHY THIS ROLE MATTERS:
We are seeking an experienced and hands-on Finance Manager to lead financial management and oversee all accounting operations for ICEYE’s Japan entity. This role is critical in ensuring financial integrity, regulatory compliance, and strategic financial planning aligned with both local requirements and global corporate standards.
You will act as the primary finance lead in Japan, partnering closely with regional leadership and global finance teams.
WHO WE ARE
ICEYE is the world leader in sovereign intelligence from space. We deliver persistent monitoring capabilities to detect and respond to changes in any location on Earth.
ICEYE owns the world's largest and most advanced SAR (synthetic aperture radar) satellite constellation. To our customers we provide intelligence with unmatched quality, latency and revisit times, in any weather, day or night. To governments who choose to operate their own constellation we provide this proven capability as a sovereign system.
ICEYE-built constellations serve customers in defense and intelligence, environmental monitoring, insurance and emergency management. We enable fast decisions that contribute to a safer future.
Founded and headquartered in Finland, ICEYE operates globally with over 1000 employees across Europe, North America, the Middle East, and Asia-Pacific.
YOUR DAY-TO-DAY RESPONSIBILITIES
Finance Management & Business Partnering
- Lead financial planning, budgeting, and forecasting processes for the Japan office
- Provide strategic financial insights to support business growth and operational decision-making
- Monitor financial performance, analyze variances, and recommend corrective actions
- Partner with local leadership and global teams to align financial strategies with company objectives
- Manage cash flow, working capital, and liquidity planning
Accounting & Compliance Oversight
- Oversee all accounting functions including general ledger, accounts payable/receivable, payroll, and fixed assets
- Ensure timely and accurate monthly, quarterly, and annual financial reporting
- Maintain compliance with Japanese GAAP, tax regulations, and statutory requirements
- Coordinate with external auditors, tax advisors, and regulatory authorities
- Ensure proper internal controls and adherence to global finance policies
Regulatory & Tax Management
- Manage corporate tax filings, consumption tax, and other statutory obligations
- Stay up to date with changes in Japanese financial regulations and ensure compliance
- Support transfer pricing and inter-company transactions in collaboration with global teams
Process Improvement & Systems
- Drive continuous improvement of financial processes, controls, and reporting systems
- Support implementation and optimization of ERP and financial tools
- Establish scalable processes to support business expansion in Japan
Team & Stakeholder Management
- Serve as the key point of contact for all finance-related matters in Japan
- Collaborate cross-functionally with operations, sales, and legal teams
- (If applicable) Manage and mentor local accounting staff or external service providers
WHAT WE’RE LOOKING FOR
Must haves:
- Bachelor’s degree in Finance, Accounting, or related field (CPA, Nissho Boki, or equivalent preferred)
- 7–10+ years of progressive experience in finance and accounting roles
- Strong knowledge of Japanese GAAP, tax regulations, and statutory reporting requirements
- Experience in a multinational company and working with global finance teams
- Proven experience in financial planning & analysis (FP&A) and business partnering
- Hands-on experience managing full-cycle accounting operations
- Experience with ERP systems (e.g., NetSuite, SAP, Oracle)
Nice to haves:
- Strong financial acumen with the ability to translate data into strategic insights
- High attention to detail and commitment to accuracy and compliance
- Excellent analytical and problem-solving skills
- Strong communication and stakeholder management abilities
- Ability to work independently in a fast-paced, international environment
- Fluent in Japanese and business-level English
APPLICATION PROCESS
- Talent Acquisition interview
- Hiring Manager interview
- Task phase
- Final interview
WORKING AT ICEYE
At ICEYE, you’ll join a diverse and highly engaged team united by the ambition to make the impossible possible. As a global scale-up, we combine speed and ambition with the opportunity to take real ownership from day one. Your growth, wellbeing, and success are a priority, with continuous professional development, training opportunities, and a culture where collaboration is how we win.
HOW WE WORK (OUR VALUES)
Make the impossible possible: We set ambitious goals and stay calm under pressure. We bring grit, optimism, and ownership when things get hard, and we keep moving until we find a way.
- Be curious: Go deep, ask questions, listen carefully, and think critically. Understand the “why” behind decisions.
- See the big picture: Stay close to what’s happening across the company so you can make better decisions. Consider how your work affects others.
- Drive effective teamwork: Create psychological safety, invite different perspectives, and build inclusive teams. There are no bad questions.
- Act as one team: We win together. We match tasks to the right owner and stay agile as priorities shift.
- Have fun: What we do matters—and it should be enjoyable. Celebrate progress, take pride in results, and share the wins.
BENEFITS
Our benefits are designed to support your health and wellbeing, at work and beyond. We keep improving them based on employee feedback, and offerings vary by location. Talent Acquisition will confirm what applies for this role and location during the process.
OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
We want ICEYE to be a place where people can be themselves and do great work. Different backgrounds and perspectives make us stronger, which is why we work to create an environment where people feel included, respected, and able to speak up. Whatever your background, we want you to bring your authentic self to the table.
We’re committed to fair, inclusive hiring and equal opportunity. Everyone is welcome to apply. If you need any adjustments or support during the recruitment process, tell us—we’ll do our best to help.
Apply now to start your ICEYE journey, and help us continue to make the impossible possible together. Read more about ICEYE and working with us at iceye.com http://iceye.com.
Location: Remote - India
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
See yourself at Twilio
Join the team as Twilio’s next
Applications Engineer 2
About the job
Twilio is looking for a Salesforce Developer to join the GTM Automation team. This is a great role for an experienced Salesforce developer looking to work more closely with the business, apply their mastery on the Salesforce platform to deliver impact, and expand the breadth of exposure beyond Salesforce. You will be in the unique position of joining a growing development team that you can learn with and help shape.
You are right for this role if you excel at solving multi-faceted problems, managing large volumes of data, and building world-class tools that drive impact. The ideal candidate is able to deeply understand the core business problem being addressed, balance speed and quality, and provide solution alternatives. You are a results-oriented individual who is motivated to tackle complex problems, has a "can do" attitude, and is comfortable asking questions.
Responsibilities
In this role, you’ll:
Work with the GTM Automation Systems team on evolving a Salesforce data model that is technically scalable, easily reportable, and functionally intuitive for end users.
Utilize SOQL API’s, Apex controllers, Apex Web Services, Apex callouts, and other development tools to build custom functionality that tailors our sales systems to our unique business and operating model.
Participate in technical analysis activities together and document requirements for application Integration and also involved in integration design activities working with architects and other stakeholders.
Review and assure quality in all code entering our codebase.
Continually evaluate and refactor our existing codebase for increased extensibility.
Ability to learn new technologies depending on project requirements.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
3+ years experience with
Apex, LWC, SOQL
, Javascript with Agile development practices
Advanced flow development
API integrations (ETL, marketing tools, ERP, analytics)
Data architecture support
Performance optimization and technical debt reduction
Deployment and CI/CD support
Security and scalability improvements
Tech Design Collaboration with System Architect
Ability to translate technical requirements into independent features for development
Comprehensive experience on debugging and troubleshooting in Salesforce
Experience in identifying common blind spots and bugs in Salesforce
Experience in working with and optimizing millions of rows of data
Proficiency in developing unit tests with assertions for core functionality
Desired:
Experience in AgentForce, Einstein, AI tools/technologies
Experience in SQL, Python, Data Cloud, Snowflake
Familiarity working with a Pay-as-you-go business model
Experience developing and deploying through Heroku
Location
This role will be remote, and based in India <Karnataka, Tamil Nadu, Telangana State, Maharashtra and New Delhi>.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
.
Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Location: Dubai, United Arab Emirates
AHS is a Dubai-based group focused on ultra-luxury real estate development, strategic investments, and high-value ventures. The business operates at the intersection of development, capital, and long-term strategic growth, with a focus on shaping high-impact opportunities across its portfolio.
This role sits close to executive leadership and supports the planning, coordination, and reporting that help turn strategic priorities into action. As Planning Manager (CEO Office), you will help bring structure, visibility, and momentum to key initiatives, working across teams to support informed decision-making and business performance.
Responsibilities
Develop strategic planning frameworks and track CEO office priorities across business units.
Coordinate cross-functional initiatives, timelines, and executive follow-ups for key projects.
Prepare executive reports, dashboards, and presentations for leadership decision-making.
Monitor project milestones, risks, and budget alignment for strategic initiatives.
Support annual business planning, performance reviews, and ad hoc strategic analysis.
Requirements
Bachelor’s degree in business, finance, economics, or a related field.
5+ years of experience in strategic planning or executive office roles.
Experience in CEO office or corporate strategy environments, with exposure to real estate development and investment-side planning.
Strong proficiency in Excel and PowerPoint, with hands-on experience using Power BI, Tableau, ERP systems, and Monday.com.
Proven experience managing cross-functional initiatives, aligning senior stakeholders, and coordinating with business unit heads.
Experience working directly with the CEO or C-suite and preparing board-level materials.
Location: Houston, United States
We are EnerMech, a specialist service company that delivers safe, integrated solutions for complex energy projects. For over 50 years, we have supported our clients across the world with unrivalled expertise, equipment, and technology throughout the entire asset lifecycle – both offshore and onshore.
Operating through our global business lines of Energy Solutions, Infrastructure & Industrial Solutions, and Lifting Solutions, we provide a broad range of specialist services including cranes, lifting, fluid power, training, equipment rental, pipeline, process, subsea, and valve services.
At EnerMech, we are driven by operational excellence, innovation, and technical expertise, delivering value through integrated solutions that reduce risk, improve efficiency, and enhance performance for our customers worldwide.
The Opportunity
EnerMech is seeking an experienced and commercially driven Head of Business Development to lead strategic business growth across key markets within our Infrastructure & Industrial Solutions business line. This role is responsible for identifying, developing and securing new business opportunities while strengthening relationships with existing customers to support sustainable revenue growth.
Working closely with operational, commercial and technical teams, you will develop long-term customer strategies, lead major pursuits and position EnerMech as the partner of choice across our service portfolio. This is an exciting opportunity for a commercially astute professional who thrives on building relationships, creating value for customers and delivering measurable business results.
Key Responsibilities
Develop and implement regional business development strategies aligned with EnerMech's global growth objectives.
Identify emerging markets, industry trends and new service opportunities to support long-term business expansion.
Build and maintain executive-level relationships with strategic customers, partners and key industry stakeholders.
Own and develop strategic account plans for major customers, driving long-term growth and customer retention.
Lead the pursuit of high-value opportunities, framework agreements and complex commercial bids from qualification through to contract award.
Work closely with Business Line leaders to develop market entry strategies and customer growth initiatives.
Collaborate with Operations, Engineering, Commercial and Finance teams to develop innovative customer solutions and integrated service offerings.
Provide commercial leadership during major pursuits, supporting negotiations, commercial strategy and customer engagement.
Mentor and support Business Development Managers, sharing best practice and contributing to the development of commercial capability across the organisation.
Analyse market intelligence, competitor activity and customer trends to inform business strategy and investment decisions.
Support the evaluation of strategic partnerships, alliances and potential acquisition opportunities where appropriate.
Provide accurate sales forecasting, strategic pipeline reporting and business performance insights to senior leadership.
Represent EnerMech at executive customer meetings, industry conferences and networking events.
Deliver sustainable revenue growth, increased market share and long-term profitability across assigned markets.
About You
You are an experienced commercial leader with a proven track record of developing business growth strategies, securing major contracts and building long-term customer relationships within the energy, engineering, industrial services or infrastructure sectors.
You are comfortable engaging with executive stakeholders, influencing strategic decisions and identifying opportunities that create sustainable competitive advantage. You possess strong commercial judgement, excellent relationship management skills and the ability to lead complex business development activities across multiple markets.
You will also demonstrate:
Significant experience in senior business development, strategic sales or commercial leadership roles.
Proven success developing and delivering business growth strategies across regional or international markets.
Experience managing strategic customer accounts and leading major commercial pursuits.
Strong understanding of commercial contracting, tendering and complex bid management.
Demonstrated ability to influence senior executives, customers and internal stakeholders.
Strong financial and commercial acumen with a clear understanding of profitability, business performance and market dynamics.
Experience mentoring or leading business development professionals and fostering high-performing commercial teams.
Excellent communication, negotiation and presentation skills.
Strong analytical and strategic planning capabilities.
Willingness to travel internationally as required.
A degree in Business, Engineering or a related discipline is desirable.
Why Join EnerMech?
At EnerMech, you'll join a global organisation where innovation, collaboration and technical excellence drive everything we do. You'll have the opportunity to influence business strategy, develop long-term customer partnerships and contribute to some of the world's most challenging energy and industrial projects.
We offer a collaborative and entrepreneurial environment where commercial leadership is valued, professional development is encouraged and your contribution will directly support the continued growth and success of our business.
Diversity & Inclusion
EnerMech is committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applications from candidates of all backgrounds and experiences.
Location: Houston, United States
We are EnerMech, a specialist service company that delivers safe, integrated solutions for complex energy projects. For over 50 years, we have supported our clients across the world with unrivalled expertise, equipment, and technology throughout the entire asset lifecycle – both offshore and onshore.
Operating through our global business lines of Energy Solutions, Infrastructure & Industrial Solutions, and Lifting Solutions, we provide a broad range of specialist services including cranes, lifting, fluid power, training, equipment rental, pipeline, process, subsea, and valve services.
At EnerMech, we are driven by operational excellence, innovation, and technical expertise, delivering value through integrated solutions that reduce risk, improve efficiency, and enhance performance for our customers worldwide.
The Opportunity
EnerMech is seeking an experienced and commercially driven Head of Business Development to lead strategic business growth across key markets within our Energy Solutions business line. This role is responsible for identifying, developing and securing new business opportunities while strengthening relationships with existing customers to support sustainable revenue growth.
Working closely with operational, commercial and technical teams, you will develop long-term customer strategies, lead major pursuits and position EnerMech as the partner of choice across our service portfolio. This is an exciting opportunity for a commercially astute professional who thrives on building relationships, creating value for customers and delivering measurable business results.
Key Responsibilities
Develop and implement regional business development strategies aligned with EnerMech's global growth objectives.
Identify emerging markets, industry trends and new service opportunities to support long-term business expansion.
Build and maintain executive-level relationships with strategic customers, partners and key industry stakeholders.
Own and develop strategic account plans for major customers, driving long-term growth and customer retention.
Lead the pursuit of high-value opportunities, framework agreements and complex commercial bids from qualification through to contract award.
Work closely with Business Line leaders to develop market entry strategies and customer growth initiatives.
Collaborate with Operations, Engineering, Commercial and Finance teams to develop innovative customer solutions and integrated service offerings.
Provide commercial leadership during major pursuits, supporting negotiations, commercial strategy and customer engagement.
Mentor and support Business Development Managers, sharing best practice and contributing to the development of commercial capability across the organisation.
Analyse market intelligence, competitor activity and customer trends to inform business strategy and investment decisions.
Support the evaluation of strategic partnerships, alliances and potential acquisition opportunities where appropriate.
Provide accurate sales forecasting, strategic pipeline reporting and business performance insights to senior leadership.
Represent EnerMech at executive customer meetings, industry conferences and networking events.
Deliver sustainable revenue growth, increased market share and long-term profitability across assigned markets.
About You
You are an experienced commercial leader with a proven track record of developing business growth strategies, securing major contracts and building long-term customer relationships within the energy, engineering, industrial services or infrastructure sectors.
You are comfortable engaging with executive stakeholders, influencing strategic decisions and identifying opportunities that create sustainable competitive advantage. You possess strong commercial judgement, excellent relationship management skills and the ability to lead complex business development activities across multiple markets.
You will also demonstrate:
Significant experience in senior business development, strategic sales or commercial leadership roles.
Proven success developing and delivering business growth strategies across regional or international markets.
Experience managing strategic customer accounts and leading major commercial pursuits.
Strong understanding of commercial contracting, tendering and complex bid management.
Demonstrated ability to influence senior executives, customers and internal stakeholders.
Strong financial and commercial acumen with a clear understanding of profitability, business performance and market dynamics.
Experience mentoring or leading business development professionals and fostering high-performing commercial teams.
Excellent communication, negotiation and presentation skills.
Strong analytical and strategic planning capabilities.
Willingness to travel internationally as required.
A degree in Business, Engineering or a related discipline is desirable.
Why Join EnerMech?
At EnerMech, you'll join a global organisation where innovation, collaboration and technical excellence drive everything we do. You'll have the opportunity to influence business strategy, develop long-term customer partnerships and contribute to some of the world's most challenging energy and industrial projects.
We offer a collaborative and entrepreneurial environment where commercial leadership is valued, professional development is encouraged and your contribution will directly support the continued growth and success of our business.
Diversity & Inclusion
EnerMech is committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applications from candidates of all backgrounds and experiences.
Location: Houston, United States
We are EnerMech, a specialist service company that delivers safe, integrated solutions for complex energy projects. For over 50 years, we have supported our clients across the world with unrivalled expertise, equipment, and technology throughout the entire asset lifecycle – both offshore and onshore.
Operating through our global business lines of Energy Solutions, Infrastructure & Industrial Solutions, and Lifting Solutions, we provide a broad range of specialist services including cranes, lifting, fluid power, training, equipment rental, pipeline, process, subsea, and valve services.
At EnerMech, we are driven by operational excellence, innovation, and technical expertise, delivering value through integrated solutions that reduce risk, improve efficiency, and enhance performance for our customers worldwide.
The Opportunity
The Business Development Manager will lead EnerMech's strategic growth within the rapidly expanding Data Center market, with primary responsibility for driving customer acquisition and revenue growth for Cooling Water System Flushing services. This role will focus on identifying, developing, and converting project opportunities by building strong relationships with data center owners, developers, EPC contractors, general contractors, Mechanical, Electrical, and Plumbing (MEP) contractors, consulting engineers, and key project stakeholders throughout the project lifecycle.
In addition to establishing Cooling Water System Flushing as EnerMech's preferred solution within the data center sector, the successful candidate will proactively identify opportunities to introduce and expand other relevant Infrastructure & Industrial Solutions and broader EnerMech service offerings where they provide value to customers. Working closely with technical sales, engineering, operations, and commercial teams, the Business Development Manager will develop customer-focused solutions, build a robust opportunity pipeline, and drive long-term strategic account growth across the data center industry.
Key Responsibilities
Develop and execute proactive business development, account management, and sales strategies to drive revenue growth and expand market share, with a primary focus on growing EnerMech's Cooling Water System Flushing services within the Data Center market while identifying opportunities to introduce additional Infrastructure & Industrial Solutions and broader EnerMech service offerings.
Monitor and evaluate market trends, competitive activity, and customer needs to effectively position EnerMech's Cooling Water System Flushing and broader service offerings within the Data Center market.
Grow and maintain a robust sales pipeline through strategic prospecting, customer engagement, account development, market intelligence, networking, and relationship management.
Expand revenue opportunities by developing new client relationships, new market segments, and new service-line opportunities.
Lead complex commercial engagements from opportunity identification through solution development, proposal support, negotiation, and contract award.
Develop and deliver customer presentations, technical discussions, and executive-level business reviews that clearly communicate EnerMech’s value proposition, return on investment, operational benefits, and service differentiation.
Collaborate with technical sales, operations, engineering, estimating, proposals, and commercial teams to develop tailored customer solutions that support revenue generation, customer retention, and successful project execution.
Monitor market trends, competitor activity, customer feedback, and sector developments to identify opportunities for service positioning, business expansion, and improved profitability.
Maintain accurate sales forecasts, pipeline reporting, account plans, CRM activity, and opportunity updates to support regional and organizational growth objectives.
Represent EnerMech at customer meetings, industry events, conferences, trade shows, and networking forums to strengthen market presence and generate new business opportunities.
About You
You are an experienced business development professional with a passion for developing new markets and building long-term customer relationships within the data centre, mission-critical, engineering or industrial sectors.
You understand the complexities of delivering projects within live and mission-critical environments and have experience working with clients, contractors or consultants involved in the design, construction, commissioning or operation of data centres.
You will also demonstrate:
Proven experience in business development or technical sales within the data centre, mission-critical, MEP, commissioning or industrial services sectors.
Strong understanding of the data centre project lifecycle from design through commissioning and handover.
Knowledge of pre-commissioning, commissioning, mechanical completion or related technical services.
Established relationships with data centre owners, developers, EPC contractors, MEP contractors or specialist commissioning organisations would be highly advantageous.
Strong commercial awareness with experience negotiating contracts and managing complex sales opportunities.
Excellent communication, presentation and relationship management skills.
Ability to identify customer challenges and develop value-added technical solutions.
Experience preparing commercial proposals, tenders and customer presentations.
Strong planning, organisational and analytical skills.
Willingness to travel internationally as required.
A degree or equivalent qualification in Engineering, Business or a related discipline is desirable.
Why Join EnerMech?
The global data centre market is experiencing unprecedented growth, creating exciting opportunities to support the delivery of critical digital infrastructure around the world.
At EnerMech, you'll join a business with an established reputation for delivering specialist pre-commissioning and commissioning services on some of the world's most complex energy and industrial projects. You'll play a key role in expanding our capabilities into the mission-critical infrastructure sector while working alongside experienced technical and commercial professionals in a collaborative, innovative and high-performing environment.
Diversity & Inclusion
EnerMech is committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applications from candidates of all backgrounds and experiences.
Location: Lagos, Nigeria
Our client is a fast-growing FMCG coffee business with products sold across more than 45 markets worldwide, including a growing footprint in Africa. The company is now investing in West Africa, with Nigeria as the anchor market, and is building out the team and route-to-market for both its B2C and B2B coffee business in the region.
Our client is looking for a senior, well-connected coffee and FMCG sales professional to lead the development of its West African market, with primary focus on B2C and additional support on B2B activity. This is a hands-on, market-building role for someone who can advise the company on how to enter and grow in Nigeria and the wider region – including identifying and securing the right distributors – and who is comfortable operating with a high degree of autonomy in a market where the company does not yet have a local office.
Title will be aligned to the candidate’s seniority and experience, and may be:
• Sales Manager
• Sales Director
• Business Development Manager (BDM)
Key Responsibilities
• Develop and execute the go-to-market strategy for the company’s B2C coffee business across Nigeria and West Africa.
• Identify, evaluate and onboard key distributors and channel partners in Nigeria and the wider region.
• Provide hands-on advisory support to the company leadership on market entry, route-to-market and commercial structure for the region.
• Support and contribute to B2B sales activity alongside the core B2C focus.
• Build and manage relationships with retailers, distributors and trade partners across the coffee and broader FMCG landscape.
• Travel periodically to Nairobi to engage with the company’s existing business and sales teams, share market learnings and help guide the development of the East Africa business.
• Act as a trusted, on-the-ground advisor as the company scales its presence in the region, with the expectation of building and managing a team as the business grows.
Requirements
• At least 10 years of experience in the coffee industry and/or broader FMCG sales and marketing, with strong B2C focus.
• Deep, well-established network within the coffee industry in Nigeria/West Africa – able to advise on key distributors and the right way to enter the market.
• Proven sales and relationship-building track record; able to open doors and close deals.
• Previous experience managing a team is preferred, given this role is expected to grow into a people-management position.
• Comfortable working independently/remotely without a local office infrastructure, while staying connected to a small regional team based in Nairobi.
• Fluent English speaker.
• Honest, hard-working, relationship-driven, and willing to travel as needed.
• Local Nigerian candidates strongly preferred; Lagos-based preferred but not essential.
• No specific educational background required – industry experience and network matter most.
Location: Vietnam
The Company
Our client is a progressive global plastic recycling business with three distinct divisions: (1) Plastic Recycling; (2) Recycled Supply Chain Management; and (3) Recycled & Waste Plastic Feedstock. Their expert global team combine impressive technical knowledge and capability with a passion for recycling and the circular economy. Our client is passionate about transforming waste into a valuable commodity, buying, selling and recycling scrap plastic.
Since our client started on their journey in 2005, they have developed a worldwide presence, serving hundreds of customers in over 50 countries. They have grown a strong, talented team who are highly trained, dedicated and loyal. They are headquartered in Hong Kong with operations and representation in Australia, Finland, Ireland, Turkey, Spain, Netherlands & UK. They operate a factory based in the UK specialising in the collection and recycling of plastic waste generated from industry and manufacturing.
Job Summary
Your role will be to procure and sell recycled plastics, with a particular focus on PET (rPET). You will be working closely with local and global teams, communicating with colleagues across the world every day, a highly collaborative and entrepreneurial mindset are key to being a top performer. You will develop relationships with material suppliers & buyers, assess their capabilities for a fit with our client's strategy and market demands.
Being able to manage ongoing negotiations, incoming new opportunities and customer development all at the same time makes this role suitable for a skilled business development executive who is results driven and uses time effectively. Success is achieved through a disciplined and consistent approach to building relationships, utilising the CRM and hunting for your own leads to keep a full pipeline of opportunities.
The ideal candidate will thrive in a fast-moving environment, react quickly to changing priorities, be able to follow internal processes and proactively manage risk. An excellent communicator, you will demonstrate an optimistic and persistent approach, always open to giving and receiving feedback on performance. Challenges are seen as an opportunity to learn. This role is suited to an ambitious individual who is motivated, goal driven and wants to be part of a values driven organisation in a growth industry.
Essential Duties & Responsibilities
Business Development & Delivery
Map the market and develop new suppliers & buyers from manufacturing (fibre, sheet & film), recycling & waste sectors.
Assess client suitability against strategy, quality requirements & size of opportunity.
Develop purchasing contracts for regular volumes of waste and recycled materials (particularly PET or rPET).
Execute sales for scrap & recycled PET (rPET) sourced from our client's global locations to licensed manufacturers and recyclers.
Actively seek out new opportunities and conduct market research through research, cold calling, networking, social media, attending conferences and trade fairs.
Maximise margin by using effective negotiation techniques.
Able to challenge customer views and counter objections to move towards closing a deal.
Actively engage with the greater team to develop skills and share knowledge.
Perform site visits to qualify, build relationships and discover market information.
Develop and enhance relationships by being creative, innovative and offering excellent service that is responsive and tailored to client needs.
Engage in constant and active risk management, to ensure the material is per the company and customer quality requirements.
Reporting & Management
Keep detailed logs in CRM of all activities constantly.
Maintain accurate records of customer information in CRM, including material requirements.
Provide feedback & market reports to Management.
Use knowledge of competitors and market to develop our client’s unique selling propositions.
Contribute to developing standard operating procedures to mitigate risk and ensure seamless workflow.
Requirements
Person Specification
Knowledge (Education & Related Experience)
At least 5 years’ experience in business development in raw materials supply.
Experience in recycled plastic or prime PET an advantage, not a requirement.
Experience of developing new accounts and long term contracts.
Skills & Abilities
Multilingual (fluent English is a requirement).
Able to use logic and reasoning to appraise situations .
Able to anticipate opportunities and risks.
Able to build rapport quickly with colleagues and customers.
Able to negotiate effectively with customers to maximise margins.
Able to effectively collaborate with colleagues to achieve results.
Able to manage and respond quickly to changing/competing priorities .
Highly organized, able to independently plan own time.
Able to follow internal procedure & policy (CRM, Admin, Trial Policies, Customer Onboarding).
Able to present and clearly communicate information in speaking and writing.
Able to ensure tasks are completed on time and to a high-standard.
Able to use Excel, Outlook, Word and other MS Office products with high level of proficiency.
Able to undertake effective research.
General Attributes
Non-Negotiables
: Action oriented, Builds strong relationships, Curious, Driven to learn, Empathetic, Investigative, Reflective, Resilient, Resourceful, Seeks feedback, Trustworthy.
Willing to take complete ownership of the role and drive success.
Grit and determination.
Persuasive with a ‘can do’ attitude.
Self-aware and reflective on successes and failures.
Not afraid to have challenging conversations.
Understands that upfront effort prevents issues down the line.
Committed to on-going personal and professional development.
Values team above self.
Location: Malaysia
The Company
Our client is a progressive global plastic recycling business with three distinct divisions: (1) Plastic Recycling; (2) Recycled Supply Chain Management; and (3) Recycled & Waste Plastic Feedstock. Their expert global team combine impressive technical knowledge and capability with a passion for recycling and the circular economy. Our client is passionate about transforming waste into a valuable commodity, buying, selling and recycling scrap plastic.
Since our client started on their journey in 2005, they have developed a worldwide presence, serving hundreds of customers in over 50 countries. They have grown a strong, talented team who are highly trained, dedicated and loyal. They are headquartered in Hong Kong with operations and representation in Australia, Finland, Ireland, Turkey, Spain, Netherlands & UK. They operate a factory based in the UK specialising in the collection and recycling of plastic waste generated from industry and manufacturing.
Job Summary
Your role will be to procure and sell recycled plastics, with a particular focus on PET (rPET). You will be working closely with local and global teams, communicating with colleagues across the world every day, a highly collaborative and entrepreneurial mindset are key to being a top performer. You will develop relationships with material suppliers & buyers, assess their capabilities for a fit with our client's strategy and market demands.
Being able to manage ongoing negotiations, incoming new opportunities and customer development all at the same time makes this role suitable for a skilled business development executive who is results driven and uses time effectively. Success is achieved through a disciplined and consistent approach to building relationships, utilising the CRM and hunting for your own leads to keep a full pipeline of opportunities.
The ideal candidate will thrive in a fast-moving environment, react quickly to changing priorities, be able to follow internal processes and proactively manage risk. An excellent communicator, you will demonstrate an optimistic and persistent approach, always open to giving and receiving feedback on performance. Challenges are seen as an opportunity to learn. This role is suited to an ambitious individual who is motivated, goal driven and wants to be part of a values driven organisation in a growth industry.
Essential Duties & Responsibilities
Business Development & Delivery
Map the market and develop new suppliers & buyers from manufacturing (fibre, sheet & film), recycling & waste sectors.
Assess client suitability against strategy, quality requirements & size of opportunity.
Develop purchasing contracts for regular volumes of waste and recycled materials (particularly PET or rPET).
Execute sales for scrap & recycled PET (rPET) sourced from our client's global locations to licensed manufacturers and recyclers.
Actively seek out new opportunities and conduct market research through research, cold calling, networking, social media, attending conferences and trade fairs.
Maximise margin by using effective negotiation techniques.
Able to challenge customer views and counter objections to move towards closing a deal.
Actively engage with the greater team to develop skills and share knowledge.
Perform site visits to qualify, build relationships and discover market information.
Develop and enhance relationships by being creative, innovative and offering excellent service that is responsive and tailored to client needs.
Engage in constant and active risk management, to ensure the material is per the company and customer quality requirements.
Reporting & Management
Keep detailed logs in CRM of all activities constantly.
Maintain accurate records of customer information in CRM, including material requirements.
Provide feedback & market reports to Management.
Use knowledge of competitors and market to develop our client’s unique selling propositions.
Contribute to developing standard operating procedures to mitigate risk and ensure seamless workflow.
Requirements
Person Specification
Knowledge (Education & Related Experience)
At least 5 years’ experience in business development in raw materials supply.
Experience in recycled plastic or prime PET an advantage, not a requirement.
Experience of developing new accounts and long term contracts.
Skills & Abilities
Multilingual (fluent English is a requirement).
Able to use logic and reasoning to appraise situations .
Able to anticipate opportunities and risks.
Able to build rapport quickly with colleagues and customers.
Able to negotiate effectively with customers to maximise margins.
Able to effectively collaborate with colleagues to achieve results.
Able to manage and respond quickly to changing/competing priorities .
Highly organized, able to independently plan own time.
Able to follow internal procedure & policy (CRM, Admin, Trial Policies, Customer Onboarding).
Able to present and clearly communicate information in speaking and writing.
Able to ensure tasks are completed on time and to a high-standard.
Able to use Excel, Outlook, Word and other MS Office products with high level of proficiency.
Able to undertake effective research.
General Attributes
Non-Negotiables
: Action oriented, Builds strong relationships, Curious, Driven to learn, Empathetic, Investigative, Reflective, Resilient, Resourceful, Seeks feedback, Trustworthy.
Willing to take complete ownership of the role and drive success.
Grit and determination.
Persuasive with a ‘can do’ attitude.
Self-aware and reflective on successes and failures.
Not afraid to have challenging conversations.
Understands that upfront effort prevents issues down the line.
Committed to on-going personal and professional development.
Values team above self.
Location: Hong Kong
The Company
Our client is a progressive global plastic recycling business with three distinct divisions: (1) Plastic Recycling; (2) Recycled Supply Chain Management; and (3) Recycled & Waste Plastic Feedstock. Their expert global team combine impressive technical knowledge and capability with a passion for recycling and the circular economy. Our client is passionate about transforming waste into a valuable commodity, buying, selling and recycling scrap plastic.
Since our client started on their journey in 2005, they have developed a worldwide presence, serving hundreds of customers in over 50 countries. They have grown a strong, talented team who are highly trained, dedicated and loyal. They are headquartered in Hong Kong with operations and representation in Australia, Finland, Ireland, Turkey, Spain, Netherlands & UK. They operate a factory based in the UK specialising in the collection and recycling of plastic waste generated from industry and manufacturing.
Job Summary
Your role will be to procure and sell recycled plastics, with a particular focus on PET (rPET). You will be working closely with local and global teams, communicating with colleagues across the world every day, a highly collaborative and entrepreneurial mindset are key to being a top performer. You will develop relationships with material suppliers & buyers, assess their capabilities for a fit with our client's strategy and market demands.
Being able to manage ongoing negotiations, incoming new opportunities and customer development all at the same time makes this role suitable for a skilled business development executive who is results driven and uses time effectively. Success is achieved through a disciplined and consistent approach to building relationships, utilising the CRM and hunting for your own leads to keep a full pipeline of opportunities.
The ideal candidate will thrive in a fast-moving environment, react quickly to changing priorities, be able to follow internal processes and proactively manage risk. An excellent communicator, you will demonstrate an optimistic and persistent approach, always open to giving and receiving feedback on performance. Challenges are seen as an opportunity to learn. This role is suited to an ambitious individual who is motivated, goal driven and wants to be part of a values driven organisation in a growth industry.
Essential Duties & Responsibilities
Business Development & Delivery
Map the market and develop new suppliers & buyers from manufacturing (fibre, sheet & film), recycling & waste sectors.
Assess client suitability against strategy, quality requirements & size of opportunity.
Develop purchasing contracts for regular volumes of waste and recycled materials (particularly PET or rPET).
Execute sales for scrap & recycled PET (rPET) sourced from our client's global locations to licensed manufacturers and recyclers.
Actively seek out new opportunities and conduct market research through research, cold calling, networking, social media, attending conferences and trade fairs.
Maximise margin by using effective negotiation techniques.
Able to challenge customer views and counter objections to move towards closing a deal.
Actively engage with the greater team to develop skills and share knowledge.
Perform site visits to qualify, build relationships and discover market information.
Develop and enhance relationships by being creative, innovative and offering excellent service that is responsive and tailored to client needs.
Engage in constant and active risk management, to ensure the material is per the company and customer quality requirements.
Reporting & Management
Keep detailed logs in CRM of all activities constantly.
Maintain accurate records of customer information in CRM, including material requirements.
Provide feedback & market reports to Management.
Use knowledge of competitors and market to develop our client’s unique selling propositions.
Contribute to developing standard operating procedures to mitigate risk and ensure seamless workflow.
Requirements
Person Specification
Knowledge (Education & Related Experience)
At least 5 years’ experience in business development in raw materials supply.
Experience in recycled plastic or prime PET an advantage, not a requirement.
Experience of developing new accounts and long term contracts.
Skills & Abilities
Multilingual (fluent English is a requirement).
Able to use logic and reasoning to appraise situations .
Able to anticipate opportunities and risks.
Able to build rapport quickly with colleagues and customers.
Able to negotiate effectively with customers to maximise margins.
Able to effectively collaborate with colleagues to achieve results.
Able to manage and respond quickly to changing/competing priorities .
Highly organized, able to independently plan own time.
Able to follow internal procedure & policy (CRM, Admin, Trial Policies, Customer Onboarding).
Able to present and clearly communicate information in speaking and writing.
Able to ensure tasks are completed on time and to a high-standard.
Able to use Excel, Outlook, Word and other MS Office products with high level of proficiency.
Able to undertake effective research.
General Attributes
Non-Negotiables
: Action oriented, Builds strong relationships, Curious, Driven to learn, Empathetic, Investigative, Reflective, Resilient, Resourceful, Seeks feedback, Trustworthy.
Willing to take complete ownership of the role and drive success.
Grit and determination.
Persuasive with a ‘can do’ attitude.
Self-aware and reflective on successes and failures.
Not afraid to have challenging conversations.
Understands that upfront effort prevents issues down the line.
Committed to on-going personal and professional development.
Values team above self.
Location: South Africa; Pakistan; Colombia
About Huzzle
Huzzle is building the future of hiring by helping companies scale their teams through AI-powered recruitment and a global talent network.
We partner with fast-growing startups and established businesses across industries to help them hire exceptional remote talent in sales, customer success, marketing, operations, engineering, finance, and more. Our platform combines AI with human expertise to streamline hiring while delivering a high-quality experience for both clients and candidates.
About the role
We're looking for an organised, commercially minded Customer Success / Account Manager to manage a portfolio of client accounts and ensure an exceptional client experience from onboarding through ongoing account management.
This is a fast-paced, fully remote role requiring someone who can confidently manage client relationships, resolve issues professionally, and coordinate across multiple internal teams to keep client accounts operating smoothly.
Key Responsibilities
Act as the primary point of contact for a portfolio of enterprise client accounts.
Manage day-to-day client relationships, requests, and ongoing communications.
Handle escalations and disputes (notice periods, conduct issues, client concerns) with sound judgement and professionalism.
Manage client communication regarding billing, service delivery, account performance, and operational updates.
Coordinate closely with Payroll, Talent Success, Recruitment, and Operations teams.
Proactively monitor client health, identifying risks before they become larger issues.
Build trusted client relationships so potential issues are surfaced early and resolved quickly.
Ensure an excellent customer experience while balancing client and internal business needs.
Please note:
If you are not selected for this internal opportunity, we may consider your profile for suitable opportunities with our clients through our talent pool.
Requirements
2+ years of Customer Success, Account Management, Client Success, Customer Experience, or Account Executive experience
Excellent written and verbal English communication skills
Experience managing multiple client accounts simultaneously
Strong stakeholder management and relationship-building abilities
Comfortable handling difficult conversations and resolving escalations professionally
Experienced handling 20+ client accounts
Highly organised with excellent attention to detail
Able to work independently in a fast-paced remote environment
Strong commercial awareness and problem-solving skills
Nice-to-Haves
Previous experience within a recruitment, staffing, or talent solutions business
Experience working with enterprise or B2B clients
Familiarity with CRM systems (HubSpot, Salesforce, or similar)
Experience collaborating with payroll or operational teams
Benefits
🌍 Fully remote work from anywhere
🌴 Flexible paid time off
💻 Work with a global, high-performing team
📈 Fast career progression with opportunities to grow as the company scales
🚀 High ownership and autonomy—you'll make a real impact from day one
🤝 Collaborative startup environment where your ideas are encouraged
🧠 Exposure to AI, recruitment technology, and fast-growing startups
💰 Competitive compensation
УдалённоCanada
УдалённоTbilisi; Yerevan; Belgrade; Novi Sad, Vojvodina; Poland; Portugal
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