Location: Riyadh, Saudi Arabia
Müller's Solutions is looking for a highly skilled Test Lead to join our dedicated team. In this role, you will be responsible for
ensuring the verification of solution design, changes, and organization and
system changes. This position will be responsible for defining test approach/strategy, test plans, test scripts,
summarize QA metrics on defects, reviewing test scripts of QA and UAT resources, and planning of UAT
testing.
Key Responsibilities:
Manage UAT and System Testing related functions.
Capable of working with and standing firm with Project Managers, Business Stakeholders, Development,
Architects and BA's to get their point across i.e. ensuring quality comes first.
Effectively communicates with project stakeholders to get buy-in for test approach.
Define, review and implement the Test Strategy, Quality processes and procedures. Enforce the adherence to the program’s Quality processes and procedures. Reviewing of test plans and test cases.
Reviews project documentation to determine cost effective / quality test approach.
Produces detailed estimates / dependencies / assumptions / test requirements.
Clearly communicates test approach in relevant test documentation and test management tools and ensures that all requirements are traceable.
Ensure all test collateral is of high standard and conforms to best practice.
Delivers / tracks and reports on project plan for entire test event.
Closely monitors and tracks risks / issues and works closely with project team in the resolution of issues.
Manages test resource allocation (ramp-up/ ramp-down) as well as communicating/ delegating effectively within test team.
Prepares and presents post project review document.
Requirements
Requirements:
Graduate or Postgraduate Degree in Computer Science.
RELEVANT EXPERIENCE:
Minimum of 8 years of relevant experience, including at least 4 years in a similar role.
Experience with HP Quality Centre across a minimum of 3 projects, particularly in Unified Functional Testing.
Demonstrated experience and a proven track record in delivering test management services and solutions, utilizing industry-standard testing methodologies.
Project Management certification is considered an asset. Experience in selecting, implementing, and managing testing tools is preferred.
Practical experience in delivering testing solutions and a strong capability to collaborate with other teams to fulfill business requirements.
Ability to align testing methodologies and governance processes with the Project Management Office (PMO) and other IT functions.
Prior experience in initiating and sustaining strategic relationships both internally and externally, employing strong influencing skills to achieve business objectives.
Capability to provide coaching for the development of technical skills and competencies in others.
SKILLS REQUIREMENTS:
Proficiency in written and spoken communication in both English and Arabic.
Ability to deliver training sessions effectively.
Capacity to operate under tight timelines and meet strict deadlines.
Comprehension and practical experience with technology as a facilitator.
Proven ability to work efficiently within a diverse team environment.
Benefits
Why Join Us:
Opportunity to work with a talented and passionate team.
Competitive salary and benefits package.
Exciting projects and innovative work environment.
Location: Riyadh, Saudi Arabia
Müller's Solutions is in search of a qualified Project Manager with a focus on SAP Applications. The Project Manager for SAP Applications will collaborate with the Program Management team to define, prioritize, plan, and execute program activities pertaining to the implementation of various applications. This role entails overseeing the program schedule and providing comprehensive analyses to the Program Management team regarding progress, challenges, risks, and quality. Additionally, the individual in this position will be responsible for managing and executing the communication plan for relevant activities, attending meetings, and liaising and coordinating with diverse teams. This role also includes the oversight of support provided by partner vendors.
Key Responsibilities:
Assist the Program Management team in undertaking activities related to implementation.
Facilitate collaboration among diverse work streams and communicate with project stakeholders to gather and share project information.
Produce a variety of status reports on a weekly and monthly basis.
Work in conjunction with the Delivery Team to support the development and deployment of SAP application components.
Offer strategic direction and guidance for all implementations of SAP applications.
Manage relationships with clients as well as functional and technical teams.
Provide insights, guidance, and recommendations regarding the Technical Designs produced by team members.
Ensure adherence to established procedures, quality assurance standards, templates, and documentation protocols.
Uphold the integrity, manageability, and architectural components of the systems.
Provide direction throughout the design, development, testing, and implementation stages of technology solutions (significant support may be required beyond regular working hours).
Identify and mitigate risks while addressing issues that affect project scope, schedule, and quality.
Assess and track progress to ensure that application releases are delivered punctually and within the specified scope.
Supervise post-implementation evaluations and ongoing monitoring of business applications.
Lead and establish Release and Change checkpoints throughout the project deployment lifecycle.
Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go assessments.
Engage in the Change Request process to document and validate the rationale for changes.
Develop and nurture effective and constructive relationships with clients and team members.
Perform additional duties as required to fulfill the objectives of the role.
Collaborate with various domain teams, including functional and technical teams.
Requirements
EDUCATION:
• A Graduate or Postgraduate Degree in Computer Science, Management Information Systems, or a related field
from a recognized national or international educational institution.
• PMP certification (or an equivalent certification) is preferred.
RELEVANT EXPERIENCE:
• A minimum of 10 years of experience in SAP implementation projects.
• At least 5 years of experience in managing SAP implementation projects in the capacity of Project Manager.
• Proven project management experience, having successfully completed at least 2 full projects (from Project Planning to Post-Go Live support).
• Demonstrated strong management skills to effectively handle strategic planning, direction, reporting, and
administrative responsibilities associated with this role.
• Solid knowledge and comprehension of the system development lifecycle and its ramifications.
• Experience in the SAP Defense sector is considered an advantage.
• Advanced knowledge of SAP implementation methodologies is essential.
• Experience in gathering and documenting system requirements, as well as in documenting functional designs for
business application solutions and related implementation challenges from a functional perspective.
• Familiarity with enterprise-wide system implementation is required..
Familiarity with established support development frameworks and methodologies
SKILLS REQUIREMENTS:
Proficiency in Arabic
Exceptional writing and presentation capabilities
Strong leadership and analytical competencies
Advanced networking skills
Demonstrated ability to be independent and proactive
Capacity to collaborate effectively within a large, dynamic multilingual team
Benefits
Why Join Us:
Opportunity to work with a talented and passionate team.
Competitive salary and benefits package.
Exciting projects and innovative work environment.
Location: Lanham, MD
Position Objective:
Contributes to the provision of high-quality, cost-effective healthcare as a provider of direct and indirect patient care and by effective of the health care team. Functions as a competent member of the health care team.
1. Clinical Decision Making/Judgment
Demonstrates clinical nursing knowledge and skill in the specialization of the unit.
Demonstrates the ability to apply the nursing process effectively in the care of culturally diverse patients and families. Demonstrates the ability to utilize all applicable laws, policies, standards, guidelines and evidence-based practice in the provision of patient/family care.
Organizes and reprioritizes patient care activities based on subtle and overt and/or environmental changes.
Consistently and thoroughly assesses patients to collect data and identify learning needs according to established standards and policies.
Utilizes a systematic, continuous and complete analysis of assessment data to develop individualized problem lists for assigned patients.
Develops and individualizes a plan of care for each patient in accordance with established standards, appropriate prioritization of problems/needs, and mutually agreed upon goals.
Efficiently implements the patients plan of care in accordance with applicable standards, policies, procedures and guidelines.
Demonstrates proficiency in medication administration, pain management and other unit or initiative specific skills.
Continuously evaluates the effectiveness of the plan(s) of care, making revisions and recommendations based on analysis of patient responses to interventions.
2. Nurse-Patient Family Relationships
Demonstrates the ability to assess the patients/familys learning needs, readiness to learn, learning style, and presence of barriers to learning.
Demonstrates the ability to develop, implement and evaluate teaching plans for patient populations in unit specialty in accordance with applicable standards.
Demonstrates the ability to apply knowledge of growth and development across the life span to the care of patients.
Provides direct patient care to patients and families in a culturally, developmentally and ethically appropriate manner.
Plans of care address the physical, psychosocial, spiritual and learning needs of the patient/family.
3. Clinical Scholarship
Participates in QI, CPI and risk management activities at the unit, department or organizational level.
Demonstrates the ability to effectively perform and improve all processes in order to achieve excellence with regard to Luminis Healths quality standards and benchmarks.
Supports the use of evidence based guidelines and organizational policies and procedures to promote safe patient care and a safe practice environment.
4. Clinical Leadership
Participates in unit shared governance according to departmental standards.
Participates in the education and orientation of new staff.
Delegates patient care activities as appropriate; evaluates delegated activities for expected patient care outcomes.
Employs real time computer documentation when completing patient record.
Educational/Experience Requirements:
Graduate of an accredited school of nursing
Adherence to the credentialing requirements of Luminis Health as stated in the nursing bylaws.
Where applicable, completion of a BSN is required within 5 years of date of hire
Required License/Certifications:
Current licensure as a registered nurse by the Maryland Board of Nursing
BLS - American Heart Association Health Provider
If serving as a bilingual/multilingual interpreter, certification in Medical Interpretation is required to perform the duties of a qualified interpreter.
Additional requirements by department:
PALS Requirement:
The following department(s) require PALS: Pediatrics Unit, Postanesthesia Care Unit, Endoscopy, Procedural Care Unit, Interventional Radiology.
ACLS Requirement:
The following department(s) require ACLS: Heart and Vascular Unit, Neuro Care Unit, ICU/IMU, Interventional Radiology, Postanesthesia Care Unit, Progressive Care Unit, Resource Nurses, Emergency Department, Prep, Telemetry, Outpatient Infusion, DRCC Bowie, Observation Unit, Endoscopy, Procedural Care Unit, Cardiac Cath Lab, Flex Nursing Unit, Operating Room (LHDCMC only), Cardiac Cath Lab, Observation Unit, DCMC IP Mental Health, and Edwards Pre-Op and PACU.
New Grad and New to Specialty RN’s in ICU must get their ACLS within 6 months
Chemotherapy/Immunotherapy Certification
requirement:
Certification within 6 months of hire if experienced or within 1 year for new graduate nurse
The following department(s) require a Chemotherapy/Immunotherapy Certification:
Oncology Unit
NRP - Neonatal Resuscitation requirement:
The following department(s) require NRP - Neonatal Resuscitation: Mother and Baby Unit, Neonatal Intensive Care Unit, Labor and Delivery Unit, and Women's Surgical Unit.
BLS requirement:
The following department(s) require BLS: Employee Health, Performance Improvement, Special Pathogens Unit, Neuro Care Unit, Pre-Anes Testing, Wound Care Center, Medical Staff Office, Nursing Administration, Nursing Graduate Program, Women's Surgical Unit, Joint and Spine Unit, 4 Medical, IV Therapy, Nursing Quality and Research, HSCRC Nursing Grant, Flex Nursing Unit, ICU, Operating Room, Short Stay Unit, Postanesthesia Care Unit, Progressive Care Unit, 4TH FLOOR, DCH 3 East Med Surg Telemetry, 3 West Oncology, Emergency Room,
Oncology Unit, ACE Unit and 2 EAST OBS, Vascular Access Team.
Working Conditions, Equipment, Physical Demands:
There is a reasonable expectation that employees in this position will be exposed to blood-borne pathogens.
Physical Demands -
The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.
The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.
Pay Range
$34
—
$54 USD
Luminis Health Benefits Overview:
• Medical, Dental, and Vision Insurance
• Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year)
• Paid Time Off
• Tuition Assistance Benefits
• Employee Referral Bonus Program
• Paid Holidays, Disability, and Life/AD&D for full-time employees
• Wellness Programs
• Employee Assistance Programs and more
*Benefit offerings based on employment status
Opt-in for text notifications!
Luminis Health's two-way SMS texting platform lets you receive notifications and messages from our Talent Acquisition team directly on your phone.
To enable this feature, select "yes" when asked to "opt-in to receive text messages" and to "Receive updates from a recruiter about this job via SMS" when completing your application. Once you are opted in, you can easily opt-out at any time.
Standard text messaging rates may apply based on the candidate's mobile carrier plan. Luminis Health is not responsible for any charges incurred by the recipient. Candidates are encouraged to review their mobile carrier's plan for applicable text messaging rates and usage charges.
Location: Annapolis, MD
Position Objective:
Contributes to the provision of high-quality, cost-effective healthcare as a provider of direct and indirect patient care and by effective of the health care team. Functions as a competent member of the health care team.
1. Clinical Decision Making/Judgment
Demonstrates clinical nursing knowledge and skill in the specialization of the unit.
Demonstrates the ability to apply the nursing process effectively in the care of culturally diverse patients and families. Demonstrates the ability to utilize all applicable laws, policies, standards, guidelines and evidence-based practice in the provision of patient/family care.
Organizes and reprioritizes patient care activities based on subtle and overt and/or environmental changes.
Consistently and thoroughly assesses patients to collect data and identify learning needs according to established standards and policies.
Utilizes a systematic, continuous and complete analysis of assessment data to develop individualized problem lists for assigned patients.
Develops and individualizes a plan of care for each patient in accordance with established standards, appropriate prioritization of problems/needs, and mutually agreed upon goals.
Efficiently implements the patients plan of care in accordance with applicable standards, policies, procedures and guidelines.
Demonstrates proficiency in medication administration, pain management and other unit or initiative specific skills.
Continuously evaluates the effectiveness of the plan(s) of care, making revisions and recommendations based on analysis of patient responses to interventions.
2. Nurse-Patient Family Relationships
Demonstrates the ability to assess the patients/familys learning needs, readiness to learn, learning style, and presence of barriers to learning.
Demonstrates the ability to develop, implement and evaluate teaching plans for patient populations in unit specialty in accordance with applicable standards.
Demonstrates the ability to apply knowledge of growth and development across the life span to the care of patients.
Provides direct patient care to patients and families in a culturally, developmentally and ethically appropriate manner.
Plans of care address the physical, psychosocial, spiritual and learning needs of the patient/family.
3. Clinical Scholarship
Participates in QI, CPI and risk management activities at the unit, department or organizational level.
Demonstrates the ability to effectively perform and improve all processes in order to achieve excellence with regard to Luminis Healths quality standards and benchmarks.
Supports the use of evidence based guidelines and organizational policies and procedures to promote safe patient care and a safe practice environment.
4. Clinical Leadership
Participates in unit shared governance according to departmental standards.
Participates in the education and orientation of new staff.
Delegates patient care activities as appropriate; evaluates delegated activities for expected patient care outcomes.
Employs real time computer documentation when completing patient record.
Educational/Experience Requirements:
Graduate of an accredited school of nursing
Adherence to the credentialing requirements of Luminis Health as stated in the nursing bylaws.
Where applicable, completion of a BSN is required within 5 years of date of hire
Required License/Certifications:
Current licensure as a registered nurse by the Maryland Board of Nursing
BLS - American Heart Association Health Provider
If serving as a bilingual/multilingual interpreter, certification in Medical Interpretation is required to perform the duties of a qualified interpreter.
Additional requirements by department:
PALS Requirement:
The following department(s) require PALS: Pediatrics Unit, Postanesthesia Care Unit, Endoscopy, Procedural Care Unit, Interventional Radiology.
ACLS Requirement:
The following department(s) require ACLS: Heart and Vascular Unit, Neuro Care Unit, ICU/IMU, Interventional Radiology, Postanesthesia Care Unit, Progressive Care Unit, Resource Nurses, Emergency Department, Prep, Telemetry, Outpatient Infusion, DRCC Bowie, Observation Unit, Endoscopy, Procedural Care Unit, Cardiac Cath Lab, Flex Nursing Unit, Operating Room (LHDCMC only), Cardiac Cath Lab, Observation Unit, DCMC IP Mental Health, and Edwards Pre-Op and PACU.
New Grad and New to Specialty RN’s in ICU must get their ACLS within 6 months
Chemotherapy/Immunotherapy Certification
requirement:
Certification within 6 months of hire if experienced or within 1 year for new graduate nurse
The following department(s) require a Chemotherapy/Immunotherapy Certification:
Oncology Unit
NRP - Neonatal Resuscitation requirement:
The following department(s) require NRP - Neonatal Resuscitation: Mother and Baby Unit, Neonatal Intensive Care Unit, Labor and Delivery Unit, and Women's Surgical Unit.
BLS requirement:
The following department(s) require BLS: Employee Health, Performance Improvement, Special Pathogens Unit, Neuro Care Unit, Pre-Anes Testing, Wound Care Center, Medical Staff Office, Nursing Administration, Nursing Graduate Program, Women's Surgical Unit, Joint and Spine Unit, 4 Medical, IV Therapy, Nursing Quality and Research, HSCRC Nursing Grant, Flex Nursing Unit, ICU, Operating Room, Short Stay Unit, Postanesthesia Care Unit, Progressive Care Unit, 4TH FLOOR, DCH 3 East Med Surg Telemetry, 3 West Oncology, Emergency Room,
Oncology Unit, ACE Unit and 2 EAST OBS, Vascular Access Team.
Working Conditions, Equipment, Physical Demands:
There is a reasonable expectation that employees in this position will be exposed to blood-borne pathogens.
Physical Demands -
The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.
The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.
Pay Range
$34
—
$54 USD
Luminis Health Benefits Overview:
• Medical, Dental, and Vision Insurance
• Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year)
• Paid Time Off
• Tuition Assistance Benefits
• Employee Referral Bonus Program
• Paid Holidays, Disability, and Life/AD&D for full-time employees
• Wellness Programs
• Employee Assistance Programs and more
*Benefit offerings based on employment status
Opt-in for text notifications!
Luminis Health's two-way SMS texting platform lets you receive notifications and messages from our Talent Acquisition team directly on your phone.
To enable this feature, select "yes" when asked to "opt-in to receive text messages" and to "Receive updates from a recruiter about this job via SMS" when completing your application. Once you are opted in, you can easily opt-out at any time.
Standard text messaging rates may apply based on the candidate's mobile carrier plan. Luminis Health is not responsible for any charges incurred by the recipient. Candidates are encouraged to review their mobile carrier's plan for applicable text messaging rates and usage charges.
Location: New York City
DRW
is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk.
Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets.
We operate with respect, curiosity and open minds. The people who thrive here share our belief that it’s not just what we do that matters–it's how we do it.
DRW
is a place of high expectations, integrity, innovation and a willingness to challenge consensus.
About the Team
We are a fast-moving and progressively-thinking team that intimately collaborates with traders and quantitative researchers to implement, refine and deploy alpha signals, evaluate and maintain trading tools, improve our research pipeline, while ensuring that our code bases remain nimble, maintainable and extensible.
We embed deeply with our customers to solve high-impact, complex problems.
We move quickly when we prototype, and we tread lightly when we ship to production.
We operate at the intersection of ensuring customer success and creating quality products that stand the test of time.
About the Role
As a
Research Engineer
, you will be an integral member of a systematic trading team comprised of experienced technologists, quantitative researchers, and traders. You will:
Work directly with researchers to implement research studies, simulate trading strategies, and develop algorithms to compete in financial markets.
Embed with trading desks, work intimately with traders and portfolio managers, learn about their problem spaces, extract domain models, and build ergonomic, performant and extendable engineering solutions
Collaborate with other engineering teams to accelerate the research lifecycle from strategy prototype to production deployment
Evaluate new technology and improve our technology stack on a continuous basis
What you bring to the team:
Bachelor’s degree in Computer Science, Computer Engineering, or related field
A minimum of 2+ years’ experience using Python in a production setting
A strong understanding of quantitative finance and mathematics
Experience with linux-based, large-scale, concurrent, high-throughput, low-latency software systems
A track record of working directly with end customers, scoping and delivering production systems in fast-moving and ambiguous environments
Exceptional interpersonal skills - you communicate clearly with stakeholders as well as other engineers, fostering a collaborative, supportive working environment.
Experience with low-level systems programming languages (C/C++, Rust, Zig) is a plus
Experience with functional programming is a plus
The annual base salary range for this position is $175,000 to $225,000, depending on the candidate’s experience, qualifications, and relevant skill set. The position is also eligible for an annual discretionary bonus. In addition, DRW offers a comprehensive suite of employee benefits including group medical, pharmacy, dental and vision insurance, 401k (with discretionary employer match), short and long-term disability, life and AD&D insurance, health savings accounts, and flexible spending accounts.
For more information about DRW's processing activities and our use of job applicants' data, please view our Privacy Notice at
https://drw.com/privacy-notice
.
California residents, please review the California Privacy Notice for information about certain legal rights at
https://drw.com/california-privacy-notice
.
#LI-BL1
Location: Chicago
DRW
is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk.
Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets.
We operate with respect, curiosity and open minds. The people who thrive here share our belief that it’s not just what we do that matters–it's how we do it.
DRW
is a place of high expectations, integrity, innovation and a willingness to challenge consensus.
We are currently seeking a
FPGA Enginee
r to join one of our trading teams. While DRW has been leveraging FPGA technology for a number of years, you will have the opportunity to build an FPGA application from scratch for an existing team. We’re seeking a candidate that has a strong understanding of software and hardware interaction. This person will participate in the full development lifecycle, including system and block level testing, of low latency high throughput FPGA design.
This role is for the
Chicago
office only.
Responsibilities:
Architect and implement new FPGA applications (synthesis, place & route, static timing analysis, documentation) from the ground up
Research and evaluate a variety of cutting-edge FPGA hardware and technologies
Propose creative solutions to overcome FPGA/hardware limitations
Liaise directly with software and other design teams
Conduct lab debugging and characterization of new hardware
Candidate Requirements:
Bachelor’s degree or higher, Computer/Electrical Engineering with 3+ years of experience within the field; (Master’s degree or higher also counts for experience)
Solid Hardware Engineering experience, especially with FPGA
Highly autonomous with a can-do attitude able to lead an FPGA based project from system requirements to production
Strong capacity to quickly evaluate FPGA based project feasibility based on hardware limitation
Strong skills in RTL logic design (Verilog) and verification; 2+ years of experience writing Verilog
Experience in FPGA design flow including synthesis, place & route , static timing analysis is required
Experience with the design of system-on-chip (SOC) architectures, memory & processor subsystems, networking, and peripheral interconnect is required
Knowledge of the TCP/IP stack
Strong working knowledge of either XILINX or ALTERA FPGA design flow
Experience with functional verification utilizing high-level methodologies (e.g. System Verilog) is a plus.
Excellent research and data gathering skills
The annual base salary range for this position is $150,000 to $250,000 depending on the candidate’s experience, qualifications, and relevant skill set. The position is also eligible for an annual discretionary bonus. In addition, DRW offers a comprehensive suite of employee benefits including group medical, pharmacy, dental and vision insurance, 401k (with discretionary employer match), short and long-term disability, life and AD&D insurance, health savings accounts, and flexible spending accounts.
For more information about DRW's processing activities and our use of job applicants' data, please view our Privacy Notice at
https://drw.com/privacy-notice
.
California residents, please review the California Privacy Notice for information about certain legal rights at
https://drw.com/california-privacy-notice
.
#LI-BL1
Location: London
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs.
WHAT YOU'LL DO
As an Agent Strategist https://sierra.ai/blog/agent-strategist-your-phd-in-applied-ai, you own how Sierra's AI agents come to life for our customers — from first pilot to a production agent handling thousands of conversations a day. You sit at the intersection of product, building agents and customer-facing work, and stay just as close to the technology as you are to the people you build for. You transform a customer's thorniest, highest-stakes problems into agents that measurably move their business.
- Own the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle. Take agents from initial scope through conversation design, tooling, and evaluation, to launch and continuous iteration in production — translating business goals into an agent that outperforms, and tuning relentlessly until it's the best version of itself in the real world. You'll have real ownership and autonomy over the outcome.
- Be the trusted strategic advisor to enterprise leaders. Sit shoulder-to-shoulder with our customers' executives, understand what success actually means to their business, and shape the AI strategy that gets them there.
- Partner with the customer's working teams day to day. Run working sessions, troubleshoot the agent as issues come up, and make the calls that keep the build on track for launch.
- Directly impact product. Surface unmet needs from your customer work, and feed them back to research and platform to shape where Sierra goes next.
EXAMPLE PROJECTS
These are the kinds of projects that strategists on our team have worked on recently:
- Scope and launch a subscription-retention agent for a large telecommunications or media company that consistently outperforms human agents at saving at-risk customers.
- Stand up an agent for a commerce customer that troubleshoots a broken device end-to-end and personalizes product recommendations in the same conversation.
- Redesign the conversation flows for a financial services agent so it can handle complex, regulated interactions — and convert a pilot into a multi-team production deployment. See our financial services blog https://sierra.ai/blog/five-ways-to-use-ai-agents-financial-services for examples.
- Partner with product on a net-new capability — a new agent architecture or self-service tooling — using a live customer as the design partner.
- Define the evaluation and quality bar for a new agent, then use those metrics to drive a measurable lift in outcome https://sierra.ai/blog/outcome-based-pricing-for-ai-agents week over week.
WHAT YOU'LL BRING
- Customer obsession. Genuine energy being in front of customers — understanding their business and needs, thriving in complex organizations, and building trusted relationships.
- Communication. Clear, direct, and persuasive across technical and non-technical audiences.
- Strategic problem-solving in ambiguity. Strong analytical and critical-thinking skills to break down complex problems, spot risks early, and adapt as things change fast.
- Technical aptitude. Comfortable engaging directly with technical concepts - reading API documentation, understanding data models and system architecture, and following engineering tradeoffs in a design discussion.
- Ownership and delivery. A track record of running multiple complex, high-visibility projects at once and driving them to outcomes.
EVEN BETTER...
- Experience building or deploying AI/LLM agents in production — hands-on with the tools behind them (eval frameworks, agent tooling, RAG, prompt engineering) — working closely with technical counterparts.
- You've been a founder, founding team member, or operator — you know how to balance craft, ownership, and speed.
- A degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience — and/or an MBA or comparable experience at the intersection of technology and business.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits
- Lunch, as well as delicious snacks and coffee to keep you energized when working onsite
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description.
Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy.
We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.
Location: Yerevan, Armenia
Description
The Contract Manager is responsible for managing the end-to-end contract lifecycle and coordinating contract-related processes across multiple stakeholders. The role combines contract management and project management responsibilities, ensuring that all contract workflows are executed efficiently, in a timely manner, and in compliance with company standards.
R
esponsibilities
Manage the full contract lifecycle, from request intake through review, coordination, and final approval
Act as a project manager for contract-related processes, ensuring effective planning, tracking, and timely execution of tasks
Monitor daily contract workflows and ensure adherence to defined timelines and service levels
Coordinate and align cross-functional stakeholders, including Legal, Sales, Finance, Compliance, and other relevant teams
Initiate, manage, and track Jira tasks, ensuring timely follow-ups and completion
Review and manage various contract types
Identify potential risks and ensure proper stakeholder alignment prior to final approval
Organize and facilitate cross-functional discussions or committee reviews when required
Ensure all required information, documentation, and approvals are complete before submitting contracts for signature.
Handle other relevant activities assigned by the Team Lead
Requirements
University degree in Business Administration, Management, Law or a related field
2+ year experience in contract management, legal operations, paralegal or similar roles
Strong project management and stakeholder coordination skills
Understanding of commercial and financial contract terms
Ability to manage multiple workflows and stakeholders
High attention to detail and risk awareness
Experience with Jira, SharePoint, or similar tools
Strong communication skills in English
Location: Malaysia
We're looking for a full time Crisis Helpline Responder with proven experience as a helpline counsellor or responder, and completed training in Crisis intervention or Suicide prevention.
About Intellect
Intellect is a digital mental healthcare company providing an entirely new way for employers to effectively care for their employees' health & mental wellbeing. We're a team of psychologists, clinicians, and technologists providing an evidence-based approach to proactively help anyone, no matter where they are on their mental health journey. Our mission is to make mental health support radically more accessible, preventative & relatable, and stigma-free. Join us on our mission to reinvent how mental healthcare is being delivered
Role & Responsibilities
Responding to telephone hotline for crisis support of those bereaved through suicide, engaging in self-harm, experiencing suicide ideation and concerned friends or family members.
Conducting risk assessments, including lethality assessment for suicide cases
Providing a range of evidenced based, professional crisis counselling services and personal support, employing de-escalation techniques and crisis intervention techniques
Assessing the caller's needs and triage for immediate safety or emergency medical attention of callers, or referrals to appropriate service referrals such as face-to-face crisis intervention, case management/advocacy services, individual therapy, or group services.
Maintaining accurate and detailed call reports on key issues and referrals actioned
Complying with responsibilities under the Data Protection Acts 1988, 2003 & 2018 (GDPR)
Supporting in the development of appropriate crisis management plans to support callers in crisis
Make a quick in-the-moment decision on how to move forward if the responder is not sure how to proceed
Requirements
1 - 3 years of experience in helplines, either in a paid or voluntary capacity
Preferrably with Master's Degree in Psychology/Counselling or relevant field
Completed training in Crisis Intervention or Suicide Prevention
Experience working with high risk clinical situations (at risk of or affected by suicide or crisis cases)
Has the appropriate insurances required by your country
Ability to maintain emotional composure in high stress situations, ability to bounce back from stressful interactions and high-risk cases
Plus Points if you:
have a background in mental health or emergency services
can effectively communicate in more than 1 language
maintain professional indemnity insurance
Location: Baghdad, Iraq
Toters is a tech-driven e-commerce and delivery platform designed to seamlessly connect merchants, shoppers, and customers with just a click away. Our dedication to excellence motivates us to continuously upgrade and improve the online shopping experience. By utilizing technologies, we ensure that our merchants, shoppers, and customers receive faster and more efficient service every day.
The Government Relations Officer serves as the primary liaison between Toters and government entities, facilitating the coordination and processing of all governmental procedures and regulatory documentation. The GRO is responsible for understanding all government requirements to ensure Toters remains in full compliance with regulations.
Responsibilities:
• Coordinate with management on matters involving the Ministry of Interior (police), Ministry of Health, Ministry of Labor, General Department of Traffic, or other governmental entities and represent the company in related proceedings.
• Facilitate the renewal of official company documents, such as trade licenses, chamber of commerce registration, commercial registration (CR), import licenses, municipal licenses, health certificates, and more.
• Support the process of obtaining new branch licenses and commercial registrations (CR) for new Toters and Toters Fresh locations, including securing all necessary approvals, licenses, and training.
• Issue health certificates for all staff members who are required to have them.
• Authenticate documents with relevant ministries and embassies as needed.
• Build and ensure good relationships with Government entities and officials at all times.
• Stay informed about any updates or modifications to existing laws, rules, regulations, forms, formats, and procedures. Ensure that the Governance and Risk Department and the Operations Business Unit are promptly notified of these changes.
• Coordinate the attestation process for all relevant documents.
• Complete all required governmental procedures with the relevant authorities and ensure end to end completion of all required processes and transactions.
• Perform other duties related to the job as assigned by the Supervisor, performing miscellaneous job-related duties as assigned.
Requirements:
• Minimum 3 years of relevant experience
• Strong command of Arabic is essential for this role.
• Ability to build and maintain relationships with government officials.
• High level of integrity and professionalism.
Location: United States or United Kingdom
Workplace: remote
About Zingtree
Zingtree helps high-stakes customer support teams deliver fast, consistent, and compliant answers—every time. Our AI Automation platform enables support-agents and end-consumers to follow complex procedures with ease, resolve issues faster, and ensure customers get the right outcomes in moments that matter. Zingtree helps leading customer support organizations transform self-service, streamline support agent workflows, and deliver exceptional customer experiences.
Zingtree is trusted by over 500 customers including industry leaders like Corpay, Experian, Optum / UnitedHealth Group, Allianz, SharkNinja, Sony, and Groupon to power intelligent automation across finance, healthcare, insurance, consumer services / products, and tech. These organizations rely on Zingtree to reduce handle times, increase FCR, improve CSAT, and stay compliant — all without overloading IT. As demand for governed AI and guided CX grows, we’re scaling our team to help more enterprises take control of their most complex support workflows.
We are seeking a SaaS Solutions Architect with strong project management capabilities and a passion for building conversational AI workflows. This is a hands-on, individual contributor role ideal for someone who excels at guiding clients through the technical implementation of intelligent support solutions. In this role, you’ll own the end-to-end deployment process—from systems integration to the design, build, and launch of conversational AI workflows tailored to each customer’s needs. You’ll work closely with both client stakeholders and internal teams to deliver seamless automation, configure advanced integrations, manage timelines, and ensure a successful go-live. This position requires a unique blend of technical expertise, AI workflow design experience, and a customer-first mindset to drive real impact for support organizations.
The role reports into the COO and in order to best support our UK clients, we're only accepting applicants based on the East Coast of the U.S. or in the United Kingdom.
What You'll Do
Solution Design & Customization
: Design, demo and build tailored AI-driven and conversational workflows that align with customer support objectives. Leverage decision trees and natural language interfaces to streamline complex support interactions.
Technical Configuration & Integration
: Collaborate with client IT teams to configure and integrate Zingtree with CRMs, APIs, and third-party platforms—ensuring reliable data exchange and conversational AI compatibility.
Client Onboarding & Planning
: Lead onboarding sessions to gather business requirements, understand customer support processes, and define project goals, with a focus on identifying opportunities for conversational automation.
Stakeholder Collaboration
: Act as the primary technical point of contact for clients throughout the project lifecycle, providing regular updates and managing expectations. Operate as the technical liaison to translate requirements between client business and IT resources, as well internally with team members
Risk & Issue Management:
Identify and mitigate project risks; resolve technical and process-related issues to prevent project delays.
Testing & Validation
: Guide UAT (User Acceptance Testing) with clients, ensuring conversational workflows and integrations meet functional and experience goals.
Training & Enablement
: Participate in platform and user training sessions to ensure customers are equipped to build and maintain AI-enabled conversational flows, workflows, and reporting.
Go-Live & Post-Implementation Support
: Ensure successful go-live execution and provide a seamless transition to Customer Success and Support for ongoing enhancements and support.
Project Management
: Coordinate and collaborate on multiple SaaS implementation projects concurrently - balancing technical execution, AI workflow development, and client alignment within defined timelines and scopes.
Who You Are
Work Experience:
4+ years in a solutions architect, customer engineering, technical project implementation roles, with at least 2+ years in enterprise B2B SaaS, preferably in customer support or contact center solutions, and with start-up experience.
Conversational AI & Technical Expertise:
Proven hands-on experience with automation technologies and integration architectures, including APIs, authentication protocols, middleware, web services, and messaging patterns. Proficiency in technologies enabling conversational AI—such as large language models (LLMs), prompt engineering, AI-led agentic workflows, and real-time decisioning. Strong front-end skills (JavaScript, CSS, JSON) and familiarity with ETL/data transformation. Experience integrating with CRMs (especially Salesforce and Zendesk) is a significant plus.
Business Acumen:
Specializes in digesting complex business requirements and designing comprehensive and integrated workflow solutions that are flexible and adaptable to the client's needs.
Analytical Mindset:
Proficient in troubleshooting technical challenges and collaborating with cross-functional teams to find solutions. Ability to quickly understand operational processes and identify areas the technology can condense and/or optimize the processes.
Client-Facing Expertise:
Exceptional communication and interpersonal skills; experience interfacing with customers to manage expectations, resolve issues, and ensure project success. Ability to clearly articulate technical topics to a non-technical audience, including experience working with executives.
What We Offer
Competitive Compensation with performance-based incentives
Health, Dental, and Vision Benefits (100% covered for employees)
Equity Stock Options
401(k) Retirement Plan
Paid Parental Leave
Unlimited PTO
Flexible Remote Work Environment
$500 Home Office Stipend + Monthly Internet/Phone reimbursement
Co-Working Reimbursement up to $200/month
Our Core Values
Lead with Action – We move fast with purpose
People Really Matter – We win as a team and support each other fully
Ownership Leads to Results – We take responsibility and deliver
Expertise Creates Value – We build and apply knowledge
Transparency Builds Trust – We communicate clearly, directly, and with care.
As Zingers, we operate with a mindset that blends urgency, intelligence, and humanity.
Zingtree Mission
Empowering teams to resolve complex customer issues with confidence, clarity, and control. We believe the future of customer experience belongs to those who can orchestrate outcomes—not just automate tasks.
Zingtree Vision
Creating a world where every customer interaction is accurate, compliant, and effortlessly scalable.
#LI-Remote
#LI-EG1
Location: United States or United Kingdom
Workplace: remote
About Zingtree
Zingtree helps high-stakes customer support teams deliver fast, consistent, and compliant answers—every time. Our AI Automation platform enables support-agents and end-consumers to follow complex procedures with ease, resolve issues faster, and ensure customers get the right outcomes in moments that matter. Zingtree helps leading customer support organizations transform self-service, streamline support agent workflows, and deliver exceptional customer experiences.
Zingtree is trusted by over 500 customers including industry leaders like Corpay, Experian, Optum / UnitedHealth Group, Allianz, SharkNinja, Sony, and Groupon to power intelligent automation across finance, healthcare, insurance, consumer services / products, and tech. These organizations rely on Zingtree to reduce handle times, increase FCR, improve CSAT, and stay compliant — all without overloading IT. As demand for governed AI and guided CX grows, we’re scaling our team to help more enterprises take control of their most complex support workflows.
We are seeking a Senior SaaS Solutions Architect with strong project management capabilities and a passion for building conversational AI workflows. This is a hands-on, individual contributor role ideal for someone who excels at guiding clients through the technical implementation of intelligent support solutions. In this role, you’ll own the end-to-end deployment process—from systems integration to the design, build, and launch of conversational AI workflows tailored to each customer’s needs. You’ll work closely with both client stakeholders and internal teams to deliver seamless automation, configure advanced integrations, manage timelines, and ensure a successful go-live. This position requires a unique blend of technical expertise, AI workflow design experience, and a customer-first mindset to drive real impact for support organizations.
The role reports into the COO and in order to best support our UK clients, we're only accepting applicants based on the East Coast of the U.S. or in the United Kingdom.
What You'll Do
Solution Design & Customization
: Design, demo and build tailored AI-driven and conversational workflows that align with customer support objectives. Leverage decision trees and natural language interfaces to streamline complex support interactions.
Technical Configuration & Integration
: Collaborate with client IT teams to configure and integrate Zingtree with CRMs, APIs, and third-party platforms—ensuring reliable data exchange and conversational AI compatibility.
Client Onboarding & Planning
: Lead onboarding sessions to gather business requirements, understand customer support processes, and define project goals, with a focus on identifying opportunities for conversational automation.
Stakeholder Collaboration
: Act as the primary technical point of contact for clients throughout the project lifecycle, providing regular updates and managing expectations. Operate as the technical liaison to translate requirements between client business and IT resources, as well internally with team members
Risk & Issue Management:
Identify and mitigate project risks; resolve technical and process-related issues to prevent project delays.
Testing & Validation
: Guide UAT (User Acceptance Testing) with clients, ensuring conversational workflows and integrations meet functional and experience goals.
Training & Enablement
: Participate in platform and user training sessions to ensure customers are equipped to build and maintain AI-enabled conversational flows, workflows, and reporting.
Go-Live & Post-Implementation Support
: Ensure successful go-live execution and provide a seamless transition to Customer Success and Support for ongoing enhancements and support.
Project Management
: Coordinate and collaborate on multiple SaaS implementation projects concurrently - balancing technical execution, AI workflow development, and client alignment within defined timelines and scopes.
Who You Are
Work Experience:
7+ years in a solutions architect, customer engineering, technical project implementation roles, with at least 4+ years in enterprise B2B SaaS, preferably in customer support or contact center solutions, and with start-up experience.
Conversational AI & Technical Expertise:
Proven hands-on experience with automation technologies and integration architectures, including APIs, authentication protocols, middleware, web services, and messaging patterns. Proficiency in technologies enabling conversational AI—such as large language models (LLMs), prompt engineering, AI-led agentic workflows, and real-time decisioning. Strong front-end skills (JavaScript, CSS, JSON) and familiarity with ETL/data transformation. Experience integrating with CRMs (especially Salesforce and Zendesk) is a significant plus.
Business Acumen:
Specializes in digesting complex business requirements and designing comprehensive and integrated workflow solutions that are flexible and adaptable to the client's needs.
Analytical Mindset:
Proficient in troubleshooting technical challenges and collaborating with cross-functional teams to find solutions. Ability to quickly understand operational processes and identify areas the technology can condense and/or optimize the processes.
Client-Facing Expertise:
Exceptional communication and interpersonal skills; experience interfacing with customers to manage expectations, resolve issues, and ensure project success. Ability to clearly articulate technical topics to a non-technical audience, including experience working with executives.
What We Offer
Competitive Compensation with performance-based incentives
Health, Dental, and Vision Benefits (100% covered for employees)
Equity Stock Options
401(k) Retirement Plan
Paid Parental Leave
Unlimited PTO
Flexible Remote Work Environment
$500 Home Office Stipend + Monthly Internet/Phone reimbursement
Co-Working Reimbursement up to $200/month
Our Core Values
Lead with Action – We move fast with purpose
People Really Matter – We win as a team and support each other fully
Ownership Leads to Results – We take responsibility and deliver
Expertise Creates Value – We build and apply knowledge
Transparency Builds Trust – We communicate clearly, directly, and with care.
As Zingers, we operate with a mindset that blends urgency, intelligence, and humanity.
Zingtree Mission
Empowering teams to resolve complex customer issues with confidence, clarity, and control. We believe the future of customer experience belongs to those who can orchestrate outcomes—not just automate tasks.
Zingtree Vision
Creating a world where every customer interaction is accurate, compliant, and effortlessly scalable.
#LI-Remote
#LI-EG1
Location: Tashkent, Uzbekistan; Toshkent, Uzbekistan; Almaty, Kazakhstan; Bishkek, Kyrgyzstan; Baku, Azerbaijan; Tbilisi, Georgia; istanbul, Türkiye
Workplace: on-site
At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a Head of Omnichannel Development Directorate to join one of our
clients
' teams. If you're looking for an exciting opportunity to grow in an innovative environment, this could be the perfect fit for you.
As the Head of Omnichannel Development Directorate, you will be Responsible for driving seamless customer experiences, optimizing user journeys, and enhancing the Bank’s digital banking offerings to align with evolving customer expectations and technological advancements.
Key Responsibilities:
Development Standards & Engineering Culture
Establish and implement software development standards, CI/CD pipelines, and test automation.
Promote a sustainable, high-quality engineering culture.
Release Management & Optimization
Plan and manage the release cycle, including testing and deployment.
Coordinate with development, QA, support, and business teams to minimize release risks.
Technology Integration & Innovation
Research and implement modern technologies to enhance system efficiency.
Lead migrations to modern tech stacks and add new features to omnichannel solutions.
Collaboration on New Products
Gather business requirements and co-develop architectural solutions.
Translate business needs into technical implementation.
Technical & Infrastructure Expertise
Strong knowledge of microservices, APIs, DevOps, containerization, and scalable systems.
Familiarity with banking products and infrastructure constraints.
Banking & Payments Experience
Experience with Core Banking Systems and payment platforms (e.g., Tieto, UZCARD, HUMO).
Understanding of account structures, transaction processes, and payment integrations.
Bachelo’s degree in Business, Finance, Marketing, Computer Science, or a related field.
Proven track record of successful omnichannel digital banking leadership, preferably
within the financial services industry.
Strong understanding of digital banking technologies, including mobile apps, online
platforms, and emerging trends.
Demonstrated ability to drive customer-centric strategies, with a focus on enhancing
user experiences.
Excellent analytical skills and the ability to leverage data to make informed decisions.
Effective communication, collaboration, and leadership skills.
Knowledge of regulatory requirements and compliance in the banking industry.
ОфисheadTashkent, Uzbekistan; Toshkent, Uzbekistan; Almaty, Kazakhstan; Bishkek, Kyrgyzstan; Baku, Azerbaijan; Tbilisi, Georgia; istanbul, Türkiye
Location: Rwanda
About GiveDirectly
What if the most effective way to fight poverty was also the simplest: give people money and trust them to decide what they need?
Since 2011, GiveDirectly has proven that idea at scale. We’ve delivered more than $1B in cash directly to 2+ million people living in poverty and crisis across 15 countries, and rigorous research shows the results: healthier kids, stronger businesses, sturdier homes, and more resilient families and local economies. Cash is now widely recognized as one of the most scalable, cost-effective, and dignified forms of aid.
Our ambition goes beyond our own programs. We want cash to become the benchmark for aid, much as the index fund became the benchmark for investing, so that every aid dollar is held to one question:
is this doing more good than giving the money directly to people living in poverty?
We’re growing fast, and this is a rare and important moment to join.
We expect to hit $1B in revenue in 2026 with significant growth forecast for 2027. At the same time we are building a new technology stack and operating model designed for a roughly 10x change in scale, and we are actively pursuing partnerships with major funders to move even more money in bigger ways, to people who need it. We are known for our extensive integration of technology into field processes; our quantitative approach to performance measurement; and our commitment to rigorous, independent, experimental evaluation of our impact, with multiple Randomized Control Trials completed and others in progress.
How we work
Our team spans 20+ countries and 69 languages. Our culture is candid, analytical, and non-hierarchical. We expect high ownership and give people real responsibility early. Our values are central to how we hire, work, and grow, and they are deliberately opinionated:
Recipients first.
Recipients’ preferences come before those of donors or ourselves.
Team next.
We optimize for organizational success, not individual success.
Be proactively candid.
We say what we believe and share information openly.
Create positive energy.
We aim to be a source of energy for colleagues, not a drain.
Think rigorously; act quickly.
We reason from first principles, then act rather than debate.
Know yourself and grow.
We own our imperfections and seek feedback to grow.
Accept reality. Propose solutions.
We focus on what can change and bring solutions, not just problems.
Be productively ambitious.
We take risks for step-change impact, not incremental progress.
If they describe how you like to work and they energize you, this could be a great fit.
Want to learn more? Read and listen:
We are one of
Time100’s
Most Influential Companies of 2026, and our work has been covered by
The Economist
,
NPR
,
TED
, and
The Washington Post
. We're now preparing to deliver billions of dollars a year to people in extreme poverty, if funding allows.
Read our CEO's essay
on what that will take.
Job Title: Senior Manager
Location:
Rwanda
Reporting to:
Country Director
Start Date:
As soon as possible
Role Overview
GiveDirectly
is seeking an experienced and dynamic
Senior Manager (SM)
to lead government relations, strategic partnerships, public engagement, and resource mobilization efforts for its
Rwanda Country Office
. This role is critical to advancing GiveDirectly’s mission of delivering unconditional cash transfers by fostering trust, collaboration, and alignment with public and private stakeholders, while securing the financial and institutional support needed to scale impact.
The SM will serve as a key external ambassador for GiveDirectly, building and maintaining high-level relationships with government agencies, civil society, media, and both domestic and international donors. Reporting directly to the Country Director, the SM will play a central role in shaping the organization’s external positioning, driving resource mobilization, managing risk, and identifying strategic growth opportunities through multi-sectoral engagement.
Key Responsibilities
Government & Stakeholder Engagement
Initiate and strengthen relationships with senior government stakeholders to explore funding or partnership opportunities.
Build and maintain allies and champions within public institutions for GiveDirectly’s mission.
Engage relevant government agencies on GiveDirectly’s projects, approach, and impact, including securing local government approvals where necessary.
Track the status and strength of relationships with key stakeholders, designing and implementing strategies to improve engagement.
Represent GiveDirectly at national events, forums, and high-level or high-risk meetings.
Ensure compliance with all government directives, regulations, and protocols.
Align GiveDirectly’s activities with national poverty alleviation strategies and development programs, as well as provide guidance and support to field teams to ensure government protocol compliance.
Identify and mitigate potential risks related to government engagement, working cross-functionally to implement preventative measures.
Partnership Development & Fundraising
Identify and cultivate funding and partnership opportunities with government donors, multilateral agencies, philanthropic institutions, and INGOs.
Build and maintain a robust pipeline of strategic partnerships to support program growth, co-implementation, and scale.
Support proposal development, concept notes, and pitch materials in coordination with global fundraising teams.
Serve as a liaison between GiveDirectly and potential donors, articulating the value and impact of its programs.
Track engagement metrics ensuring consistent follow-through and sustained relationships
Support Country Director in preparing for and following up on partnership opportunities
Crisis Management
Serve as project manager and strategist during high-risk events or public relations challenges.
Develop and maintain a crisis response plan in coordination with the Country Director and global teams.
Respond to urgent issues involving government stakeholders, media, or local communities with speed, transparency, and sound judgment.
Advise internal teams on potential community or reputational risks and lead mitigation strategies.
Ensure consistent and controlled messaging during high-pressure moments, safeguarding GiveDirectly’s credibility and operational continuity.
Project Coordination & Internal Alignment
Lead and manage coordination efforts between internal teams (e.g.,external relations, programs, finance, communications) and external partners.
Organize key meetings, document action points, and ensure in-team and cross-functional accountability.
Support high-impact strategic initiatives through efficient planning, communication, and stakeholder alignment.
Communications & Public Representation
Prepare high-quality written materials including briefing memos, talking points, correspondence, press releases, and donor reports.
Guide the development of public-facing content to ensure clarity, consistency and alignment with GiveDirectly’s brand and government guidance.
Represent GiveDirectly in media engagements, donor briefings, and stakeholder visits as required.
Oversee stakeholder communications during field operations to ensure local alignment and public support.
Reporting & Insights
Deliver monthly updates and strategic insights to senior leadership on:
Stakeholder relations and engagement outcomes
Public sentiment, political dynamics, and community risks
Partnership and fundraising progress
Crisis issues and recommended mitigation steps
Maintain clear, transparent communication with government authorities and institutional donors, fulfilling all compliance requirements.
Qualifications
Bachelors or Masters Degree in a relevant field
At least 5 years of relevant experience in managing government relations, partnership development, or public affairs—preferably in an NGO or international development context. Detailed understanding and demonstrated experience working with national level government officials in Rwanda
Demonstrated experience in project management, including planning, coordination, and execution of complex, multi-stakeholder initiatives reliably.
Proven ability to identify, develop, and manage strategic partnership pipelines, including demonstrated experience in resource mobilization. Experience with key donors such as US Government, FCDO, and large private foundations is preferred
Strong understanding of government operations and the ability to navigate complex bureaucratic environments.
Ability to identify and analyze trends, risks, and opportunities in the policy and regulatory environment.
Excellent oral and written communication skills, including preparation of presentations and formal correspondence.
Able to coordinate and update cross-cultural teams distributed across many time zones
Demonstrated success in a high-performance work environment
Fluency in English (written and spoken) is required; working knowledge of French is an asset. Exceptional communication (written and verbal)
Experience working with and representing organisations to national media.
Aptitude to learn various software tools that GiveDirectly uses, including Slack, Google Spreadsheets, Google Calendar, and Asana
Key Competencies
Strong writing and project management abilities.
Strategic thinker with excellent coordination and follow-through.
Self-driven, with an ownership and results-oriented mindset.
Ability to thrive in a fast-paced, dynamic team environment.
Deep interest in scaling GiveDirectly’s impact through strategic partnerships and high-quality stakeholder engagement.
High attention to detail and ability to manage multiple streams of work simultaneously.
Strong delegation and upward management skills, including coordinating asynchronously with global teams across many time zones
Working at GiveDirectly
GiveDirectly is an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law.
Flagging for US applicants:
We invite you to "
Know Your Rights
" as an applicant.
Commitment to Safeguarding
As a global organization working with communities to eliminate extreme poverty, GiveDirectly takes the safeguarding of its recipients, staff, and partners seriously. To that end, GiveDirectly is a member of the
Misconduct Disclosure Scheme
, and will systematically check with previous employers about any abuse or misconduct related matters involving potential new hires. We may also employ other robust pre-hire screens, including in-depth reference checks, criminal background checks, and sanctions screens.
These efforts help us continue to build and maintain trust with the communities we work with, and prevent abuse to our recipients and staff.
**GD is committed to observing all local, national and international laws that protect people and basic human rights of all. GD is committed to a policy of “zero tolerance when it comes to preventing, reporting, or responding to any form of abuse or exploitation.” and expects anyone who works for GD to uphold the protection and safeguarding of our recipients as a priority.**
Reasonable Accommodations
We are committed to fostering an inclusive and accessible work environment. If you require any accommodations during the application or interview process, or to perform the essential functions of the role, please email us at careers@givedirectly.org with the email subject “Accommodation Needed”. We will work with you to ensure reasonable accommodations are made to support your needs.
Want to put your best foot forward on your GiveDirectly application?
Take a look at our
Candidate Application Prep Guide
!
Location: Dusseldorf Region, Germany
Our partner, a well-known German international corporation, is seeking a
SAP Operations Expert - Business Partner Management (m/f/d)
to join their team. This is a full-time position in the Düsseldorf metropolitan area, Germany (partial work from home is possible).
Your day-to-day activities:
Maintaining stable operations within the SAP ecosystem for global business partner management solutions
Supervising, organizing, and addressing requests, incidents, and problem tickets using ServiceNow, Jira, or other ticketing platforms in line with ITSM practices
Evaluating and prioritizing demands according to ITIL standards
Detecting risks that could impact the operational stability of business partner processes and applications, and implementing mitigation strategies as per ITSM guidelines
Collaborating with the product owner and team to improve product and data quality, ensuring alignment with ITIL continual service improvement processes
Liaising with stakeholders to assess and document their requirements, ensuring clear communication and alignment with ITSM frameworks
Job requirements:
Minimum 3 years of experience in similar roles.
Experience working within the SAP ecosystem (SAP S/4HANA and SAP Ariba).
Working knowledge of the ServiceNow/Jira platforms.
Experience working within an Agile environment.
Excellent command of English (C1 minimum).
Benefits:
Flexible working hours.
Hybrid work model.
Access to state-of-the-art technologies.
Vacation, Christmas, and additional bonuses
Future-oriented training & development opportunities.
Structured onboarding and support of an onboarding buddy.
Health perks.
If you are interested and believe you fit the requirements to join the team as a
SAP Operations Expert - Business Partner Management
- apply now by sending us your CV.
Dusseldorf Region, Germany; SAP Operations Expert - Business Partner Management (m/f/d) – relocation
Location: Munich Metropolitan Region, Germany
Our partner, a well-known German media company, is looking for a
Senior IT Infrastructure Engineer (m/f/d),
to conduct audits on it's expanding portfolio.
This is a full-time hybrid position in Munich metropolitan area, Germany.
About the team:
You will be part of a team dedicated to improving IT processes and ensuring the success of audits across business units and functional areas. The team works closely with various departments, including domestic and international subsidiaries, to enhance IT security, control systems, and process efficiency.
Your responsibilities:
Infrastructure Security Assessment
: Evaluate network components, servers, storage, and cloud environments to ensure they meet security best practices and compliance requirements.
Compliance Audits
: Perform audits across IT infrastructure, ensuring systems adhere to regulatory standards and internal policies.
Risk Assessment
: Identify and assess vulnerabilities in IT infrastructure, providing actionable recommendations for remediation.
Performance Monitoring
: Oversee infrastructure performance, including networks, servers, and cloud systems, addressing inefficiencies and recommending improvements.
Incident Investigation
: Analyze infrastructure logs and past incidents to determine root causes and implement preventive measures.
Reporting and Documentation
: Produce detailed reports on findings, risks, and recommended improvements for IT infrastructure.
Collaboration
: Partner with IT teams to address audit findings and ensure secure configurations across all systems.
Required qualifications:
Strong knowledge of
IT infrastructure architecture
, including
networks, servers, storage, and cloud systems
.
Proven experience in
infrastructure security
.
Proficient in analyzing
infrastructure logs
and security incidents.
Strong analytical and problem-solving skills.
Excellent communication skills for presenting findings.
Preferred qualifications:
Experience in
IT infrastructure auditing
with a focus on security assessments.
Knowledge of
log management tools
for security event analysis.
Relevant certifications such as CISA (Certified Information Systems Auditor), CISSP (Certified Information Systems Security Professional), or CCNA Security.
Background in risk assessment and vulnerability analysis for
IT infrastructure
.
If you feel your profile matches this job description, send us your CV!
Location: Bangalore
Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.
Wrike is our people, not a place. As a distributed team, we own our growth, stay globally connected, and rely on the product we build to deliver impactful work alongside brilliant minds. You'll have real ownership over meaningful work, a global team that has your back, and the flexibility to do your best work your way. If that sounds like you, we'd love to hear from you.
Our vision:
A world where everyone is free to focus on their most purposeful work, together.
About the Role:
With flexible, distributed-first ways of working, you'll have the support to do your best work, wherever you are. Wrike commits to its customers that their data is monitored around the clock. Our Security Operations Center delivers on that promise through a hybrid model with a 24/7 managed detection partner (Rapid7)—and our analysts are the core drivers who handle escalations, conduct deep-dive investigations, and execute immediate action.
As an
L2 SOC Analyst
, you will play a pivotal role in our security rotation: monitoring and triaging security alerts, responding to escalations from our MDR partner, investigating incidents end-to-end, and continuously maturing our detection capabilities to protect Wrike and our customers.
Your Impact:
Alert Triage & Escalation:
Monitor, triage, and investigate security alerts and events, including direct escalations from our 24/7 MDR partner (Rapid7).
Incident Containment & Forensics:
Assess risk and impact of potential incidents, conducting end-to-end investigations (log analysis, endpoint forensics, scoping) and taking swift remediation actions.
On-Call Coverage:
Participate in the SOC on-call rotation to guarantee round-the-clock escalation coverage.
Detection Engineering & Tuning:
Continuously refine and tune detection rules to minimize false positives and identify genuine threats faster.
Proactive Threat Hunting:
Contribute to threat hunting initiatives across endpoints, identity providers, SaaS platforms, and cloud environments.
Process Improvement:
Help document, refine, and optimize SOC playbooks, runbooks, incident reports, and operational escalation workflows.
Your Qualifications:
Experience:
2–3+ years of hands-on experience in a SOC or security monitoring environment (alert triage, incident investigation, and response).
Technical Proficiency:
Hands-on experience with SIEM platforms (Rapid7 InsightIDR or similar) and EDR/antimalware tooling for endpoint investigations.
Core Knowledge:
Strong understanding of network security fundamentals, common threat vectors, and attack frameworks (MITRE ATT&CK).
Problem-Solving & Communication:
Sharp logical thinking and analytical skills paired with advanced written and verbal English communication abilities.
Availability:
Ability and willingness to participate in an on-call rotation, including occasional nights and weekends.
Standout Qualities:
Hybrid Model Experience:
Prior experience collaborating directly with an MDR or MSSP partner in a hybrid SOC environment.
Extended Tooling Expertise:
Hands-on familiarity with tools such as Splunk, Wazuh, Microsoft Defender for Endpoint, Crowdtrike, Okta, Google Workspace, AWS, or GCP.
Advanced Capabilities:
Previous experience in active threat hunting, detection engineering, or task automation using Python/Bash.
Industry Certifications:
Relevant security certifications (e.g., Security+, CySA+, GCIH, GCDA, or vendor-specific certifications).
Team Dynamics:
You will join a highly collaborative, vigilant, and supportive Security Operations Center team. In this role, you will work closely with internal incident responders, cross-functional IT and infrastructure teams, and directly alongside analysts from our 24/7 MDR partner (Rapid7). The team culture values transparent communication, continuous learning, and collective ownership of security outcomes.
Our Work Style:
We operate in a dynamic, hybrid security model utilizing modern cloud-first security tooling.
Tech Stack & Tools:
Rapid7 InsightIDR, EDR/XDR platforms, Okta, Google Workspace, AWS/GCP, and custom Python/Bash automation scripts.
Methodologies:
Framework-driven incident response aligned with MITRE ATT&CK, structured playbooks, and continuous threat-hunting cycles.
What Makes Us Different:
Unlike traditional SOC environments burdened by endless repetitive alerts, our hybrid model leverages an MDR partner to offload initial noise. This allows our L2 Analysts to focus on complex investigations, high-impact threat hunting, and genuine detection engineering.
Benefits & Perks:
18 calendar days of paid vacation
12 days of National & Festival holidays (10 fixed, 2 flexible)
Sick Leave Compensation (5 Paid Uncertified Sick Days)
Menstrual Leave: Twelve (12) days per calendar year. Women employees are eligible for up to 1 day of menstrual leave per month.
Parental Leave: 26 Weeks Maternity / 4 Week Paternity
2 Volunteer Days
Group Medical Insurance (Employees + Dependents)
Term Life Insurance (Rs 50,00,000)
Personal Accident Insurance (Rs 50,00,000)
Monthly Broadband / Internet Reimbursement (INR 1500)
Hybrid Working Model + Complimentary Lunch & Snacks
Your recruitment buddy will be
Nandini Singh
, Recruiter.
#LI-NS2
Who Is Wrike and Our Culture
We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.
Hybrid work mode
Wrike is our people, not a place. With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations.
While flexibility looks different across teams and regions, employees located near certain hubs — particularly in Prague (CZ), Nicosia (CY), Bangalore (IN), and Rennes (FR) — are generally expected to collaborate in person around 2–3 days per week, balancing the flexibility of distributed work with opportunities for in-person collaboration and connection.
Our persona
💡 Smart:
We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.
💚 Dedicated:
We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!
🤗 Approachable:
We're friendly, easy to get along with, considerate, and helpful.
Our culture and Values
🤩 Customer-Focused
We care about our customers.
We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.
🤝 Collaborative
We work as one and win together,
each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.
🎨 Creative
We strive to succeed through continuous innovation.
It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.
💪 Committed
We believe in ownership at all levels of the organization,
by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.
Check out our
LinkedIn Life Page
,
Company culture page
,
Instagram
,
Wrike Engineering Team
,
Medium
,
Meetup.com
,
Youtube
for a feel for what life is like at Wrike.
Riyadh, Saudi Arabia
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УдалённоUnited States or United Kingdom; The role reports into the COO and in order to best support our UK clients, we're only accepting applicants based on the East Coast of the U.S
УдалённоseniorUnited States or United Kingdom; The role reports into the COO and in order to best support our UK clients, we're only accepting applicants based on the East Coast of the U.S
seniorRwanda; Able to coordinate and update cross-cultural teams distributed across many time zones; Strong delegation and upward management skills, including coordinating asynchronously with global teams across many time zones
seniorBangalore; With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations
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