Location: Ukraine; Moldova; Latvia; Slovakia; Czech Republic; Slovenia; Romania; Kazakhstan; Poland; Hungary; Montenegro; Estonia; European Union; Cyprus; Lithuania; Greece
Workplace: Remote
ABOUT US
Ruby Labs is a leading tech company that creates and operates innovative consumer products. We offer a diverse range of opportunities across the health, education, and entertainment industries. Our innovative teams are driving the future of consumer-led products, and we're always looking for passionate individuals to join us. Learn more about our story at: https://rubylabs.com/about-us/
ABOUT THE ROLE
We’re looking for a Lead Billing Data Analyst (Billing, Payments & Subscription Analytics) to own the data strategy behind our subscription billing operations. This is a hands-on leadership role: you’ll build analyses and pipelines that improve billing performance, while also managing and mentoring a team of analysts.
KEY RESPONSIBILITIES
ANALYTICS & TECHNICAL WORK
- Monitor, analyze, and report on billing and support performance metrics (payments, renewals, refunds, disputes/chargebacks), and surface emerging trends.
- Build and maintain data pipelines that deliver accurate, timely, and reliable billing data.
- Apply statistical methods to model scenarios, run “what-if” analyses, and anticipate financial risk.
- Design and run A/B tests and experiments to evaluate billing and support initiatives.
- Analyze the impact of product, marketing, and pricing changes on billing outcomes, risk behavior, and customer support metrics.
- Build and maintain dashboards and visual reporting that provide clear, real-time visibility into billing health and support performance.
- Turn insights into recommendations that reduce disputes, churn, and operational inefficiencies.
- Document analyses, workflows, definitions, and data logic to ensure clarity, reproducibility, and consistency.
LEADERSHIP & COLLABORATION
- Lead, mentor, and grow a team of data analysts: set expectations, coach on methodology, and ensure high-quality output.
- Own the team’s intake and prioritization process; manage task flow and delivery timelines against business needs.
- Uplevel the team’s billing domain knowledge and analytical/technical skills.
- Partner cross-functionally with Billing, Support, Finance, Product, and Marketing to align metrics, definitions, and processes with risk-mitigation goals.
QUALIFICATIONS
- Deep subscription billing expertise: substantial experience with payments, renewals, refunds, disputes/chargebacks/TC40 in a recurring-revenue business (non-negotiable).
- Advanced SQL: complex joins, window functions, incremental logic, and performance-aware query writing.
- Data visualization: proficiency with Omni, Tableau, Power BI, or similar tools to build dashboards and communicate insights clearly.
- People leadership: experience setting priorities, distributing work, reviewing output, and being accountable for a team’s results.
- Statistical & analytical rigor: forecasting, experiment design, and translating ambiguous business questions into structured analysis.
- Billing platforms / processors: familiarity with tools such as Stripe, Braintree, Nuvei, or similar.
- Strong communication: ability to explain complex findings to both technical and non-technical stakeholders.
- Cross-functional collaboration: track record of influencing decisions with data across multiple departments.
NICE TO HAVE
- Python and/or modern analytics tooling (dbt, Airflow, or similar).
- Experience building and maintaining ETL/ELT pipelines for billing or financial data.
- Risk analysis or fraud-adjacent experience in billing contexts.
- Advanced visualization techniques (cohorts, funnels, anomaly detection dashboards).
LOCATION
Ruby Labs operates within the CET (Central European Time) zone. Applicants from any country are welcome to apply for the position as long as they are located within approximately ± 4 hours of CET. This ensures optimal collaboration and communication during working hours.
BENEFITS
Discover the perks of being part of our vibrant team! We offer:
- Remote Work Environment: Embrace the freedom to work from anywhere, anytime, promoting a healthy work-life balance.
- Unlimited PTO: Enjoy unlimited paid time off to recharge and prioritize your well-being, without counting days.
- Paid National Holidays: Celebrate and relax on national holidays with paid time off to unwind and recharge.
- Company-provided MacBook: Experience seamless productivity with top-notch Apple MacBooks provided to all employees who need them.
- Flexible Independent Contractor Agreement: Unlock the benefits of flexibility, autonomy, and entrepreneurial opportunities. Benefit from tax advantages, networking opportunities, reduced employment obligations, and the freedom to work from anywhere. Read more about it here: https://docs.google.com/document/d/1tzxGX4Uu7Ts_HCLFXESKLnKaaBfVCPf1f9AYZPrkjJM/preview?tab=t.0 https://docs.google.com/document/d/1nkrN76JlZkbKj9WSOhlT1_mni_CZeDkHdwfIjPXVwvk/preview?tab=t.0
Be part of our fast-growing team and seize this excellent opportunity for personal and professional growth!
INTERVIEW PROCESS
After submitting your application, we conduct a thorough review which typically takes 3 to 5 days, but may occasionally take longer due to the volume of applications received. If we see a potential fit, we proceed with the following steps:
- Recruiter Screening (40 minutes)
- Technical Interview (90 minutes)
- Final Interview (60 minutes)
LIFE AT RUBY LABS
At Ruby Labs, we move fast, aim high, and expect the same from our team. We’re not here to play small—we’re here to build, grow, and win. That means we look for people who are ambitious, driven, and ready to give their best every single day.
This is a place for individuals who thrive under pressure, embrace challenges, and see opportunity in every obstacle. If you’re hungry to achieve, motivated by impact, and want to grow at the speed of your own ambition, Ruby Labs offers the platform to make it happen.
Here, effort is matched with reward. We recognize those who go all in and deliver results, and we create space for people who want more—more responsibility, more growth, and more success.
#LI-Remote
УдалённоleadUkraine; Moldova; Latvia; Slovakia; Czech Republic; Slovenia; Romania; Kazakhstan; Poland; Hungary; Montenegro; Estonia; European Union; Cyprus; Lithuania; Greece; Applicants from any country are welcome to apply for the position as long as they are located within approximately ± 4 hours of CET
О ПРОГРАММЕ
Exness — международный финтех-лидер и крупный по величине торговый брокер — запускает Engineering Bootcamp для Middle Python Backend инженеров. Программа предоставляет возможность поработать с несколькими продуктовыми командами, получить опыт в различных инженерных доменах и затем выбрать команду для долгосрочной работы.
ДОСТУПНЫЕ НАПРАВЛЕНИЯ В РАМКАХ BOOTCAMP
• Anti-Fraud — сервисы предотвращения мошенничества;
• Introducing Brokers — платформа для партнерской сети;
• Payments Management Platform — развитие платежной инфраструктуры;
• Payments KYC — внутренние сервисы KYC и верификации клиентов.
ТРЕБОВАНИЯ К КАНДИДАТУ
• От 3 лет опыта коммерческой разработки на Python;
• Опыт проектирования и разработки микросервисов и высоконагруженных систем;
• Владение английским языком на уровне B2 и выше.
ТЕХНИЧЕСКИЙ СТЕК
Python, FastAPI, asyncio, Kafka, PostgreSQL, Docker, Kubernetes.
УСЛОВИЯ И КОРПОРАТИВНЫЕ БЕНЕФИТЫ
• Работа в аккредитованной компании (Best Place to Work);
• Выплата годового бонуса;
• Предоставление автомобиля MINI Cooper в корпоративное пользование;
• Медицинское страхование для сотрудника и членов семьи;
• Компенсация расходов на обучение детей (школы и детские сады);
• Курсы английского языка, оплата профильного обучения и конференций;
• Доступ к спортивным клубам и собственному тренажерному залу.
Location: San Francisco, California
Workplace: Hybrid
WHO WE ARE
Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.
Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work.
This is NOT a new grad role! This role is for candidates with 0-2 YOE and can start full time right away.
ABOUT THE ROLE
As an engineer at Notion, you’ll help shape core user experiences and accelerate how people discover value in Notion. You'll tackle meaningful challenges with increasing autonomy, crafting code that millions of users will experience. You'll take ownership of projects that matter, make critical technical decisions, and contribute your unique perspective to our product vision. Working alongside passionate experts across design, product, and data, you'll help shape the future of how people work.
We're looking for an Early Career AI Engineer to join as a strategic partner in shaping Notion's AI vision. You'll work on cutting-edge AI-powered features, leveraging LLMs, embeddings, and other AI technologies to make Notion more intelligent and capable.
This role may be aligned to one of multiple AI-focused teams at Notion. Depending on team match and business needs, you could work on:
- AI product engineering: building model-powered features end-to-end (UX, APIs, retrieval, orchestration, quality, and reliability)
- Model & systems engineering: improving model integration and performance (latency, cost, safety, robustness) and building the infrastructure that supports model serving and experimentation
- Evaluation & quality (evals): creating evaluation frameworks and automated/ human-in-the-loop testing to measure and improve model and product quality
WHAT YOU’LL ACHIEVE
- Partner with your team to prototype and ship an AI-powered product improvement
- Own a scoped productionization project: integrate a new model/technique into an existing workflow, add monitoring + guardrails, or improve latency/cost/reliability.
- Contribute to evals and iteration loops: build or extend an evaluation set, run experiments, analyze results, and translate learnings into product or system changes.
SKILLS YOU'LL NEED TO BRING
- You have less than two years of engineering experience. You have solid fundamentals in data structures, algorithms, and distributed systems, with a customer-minded, pragmatic approach to solving problems.
- Expertise building and prototyping: You’re excited to build and iterate quickly, and you’ve started exploring AI/ML through coursework, projects, internships, or hackathons. You’re comfortable learning how different parts of a product fit together (UI, APIs, data), have some familiarity with relational databases like Postgres or MySQL, and can take an idea from prototype to a working feature with guidance.
- Thoughtful problem-solving: You approach problems holistically, starting with a clear and accurate understanding of the context. You think about the implications of what you're building and how it will impact real people's lives. You can navigate ambiguity successfully, decompose complex problems into clean solutions, while also balancing the business impact of what you’re building.
- Impact-driven approach to technology: You see technologies as tools to achieve user impact rather than ends in themselves. You care more about building successful systems that solve real problems than about using specific tech stacks or following trends. You stay current with the latest tools like Cursor, Claude Code, and other AI-assisted development environments, you're pragmatic about choosing the right tool for the job, focusing on what delivers the most value to users and the business.
- Proactive communication and high agency: You own your work, communicating clearly about progress and blockers. You don't wait for instructions for every step but rather show initiative in identifying what needs to be done and driving projects forward. You ask questions when needed while independently finding solutions to problems.
NICE TO HAVES
- You have experience with any part of our technology stack: React, TypeScript, Node.js, Postgres, and Elasticsearch.
- You care about the interaction between technology and society, the ways in which they inform each other, and our responsibility as technologists to be conscious of that relationship.
- You've heard of computing pioneers like Ada Lovelace, Douglas Engelbart, Alan Kay, and others—and understand why we're big fans of their work.
Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below. For roles based in San Francisco and New York, the estimated base salary range for this role is $130,000-$150,000.
By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy https://notion.notion.site/Notion-Global-Recruiting-Privacy-Policy-fc3eb4e829354a26a2bb6fd5e289b550. https://dev.notion.so/a3ce416456924276a59de91bca740028?pvs=21
#LI-Onsite
A NOTE ON AI
You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on.
EQUAL OPPORTUNITY & ACCOMMODATIONS
We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know.
Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
Location: San Francisco, California
WHO WE ARE
Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.
Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work.
This is NOT a new grad role! This role is for candidates with 0-2 YOE and can start full time right away.
ABOUT THE ROLE
As an Early Career Software Engineer at Notion, you’ll help shape core user experiences and accelerate how people discover value in Notion. You'll tackle meaningful challenges with increasing autonomy, crafting code that millions of users will experience. You'll take ownership of projects that matter, make critical technical decisions, and contribute your unique perspective to our product vision. Working alongside passionate experts across design, product, and data, you'll help shape the future of how people work.
We’re hiring early career engineers to join us across several teams at Notion. Your recruiter will partner with you to find the team that aligns best with your interests and where you can make the highest impact.
WHAT YOU’LL ACHIEVE
- Plan, build, and ship product features from conception to launch, then iterate based on insights and customer feedback.
- Improve performance, reliability, and quality of key experiences used by millions of users and thousands of organizations.
- Run experiments that drive activation, retention, collaboration, and revenue, partnering with design, data science, and research.
- Build internal tools and platform improvements that help all engineers ship quickly and safely.
- Contribute to team norms, code quality, and a culture of learning and thoughtful tradeoffs.
AREAS YOU MIGHT WORK ON
- Core Notion product features: Help develop, improve, and maintain features for our flagship product, focusing on the editor, databases, sharing, or other key areas that power millions of workflows.
- AI and automation: Help develop and integrate intelligent features that make Notion more powerful, contextual, and efficient for our users.
- Growth and activation: Work on features that help new users discover Notion's value, improve onboarding experiences, and increase user engagement.
- Platform and infrastructure: Contribute to the systems that power Notion's backend services, ensuring reliability, scalability, and performance as our user base grows.
SKILLS YOU'LL NEED TO BRING
- You have less than two years of engineering experience. You have solid fundamentals in data structures, algorithms, and distributed systems, with a customer-minded, pragmatic approach to solving problems.
- Thoughtful problem-solving: You approach problems holistically, starting with a clear and accurate understanding of the context. You think about the implications of what you're building and how it will impact real people's lives. You can navigate ambiguity successfully, decompose complex problems into clean solutions, while also balancing the business impact of what you’re building.
- Impact-driven approach to technology: You see technologies as tools to achieve user impact rather than ends in themselves. You care more about building successful systems that solve real problems than about using specific tech stacks or following trends. You stay current with the latest tools like Cursor, Claude Code, and other AI-assisted development environments, you're pragmatic about choosing the right tool for the job, focusing on what delivers the most value to users and the business.
- Proactive communication and high agency: You own your work, communicating clearly about progress and blockers. You don't wait for instructions for every step but rather show initiative in identifying what needs to be done and driving projects forward. You ask questions when needed while independently finding solutions to problems.
NICE TO HAVES
- You have experience with any part of our technology stack: React, TypeScript, Node.js, Postgres, and Elasticsearch.
- You care about the interaction between technology and society, the ways in which they inform each other, and our responsibility as technologists to be conscious of that relationship.
- You've heard of computing pioneers like Ada Lovelace, Douglas Engelbart, Alan Kay, and others—and understand why we're big fans of their work.
Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below. For roles based in San Francisco or New York City, the estimated salary range for this role is $130,000 - $150,000
By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy https://notion.notion.site/Notion-Global-Recruiting-Privacy-Policy-fc3eb4e829354a26a2bb6fd5e289b550. https://dev.notion.so/a3ce416456924276a59de91bca740028?pvs=21#LI-Onsite
A NOTE ON AI
You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on.
EQUAL OPPORTUNITY & ACCOMMODATIONS
We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know.
Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
About the Role
We are a Las Vegas based game studio born on the Roblox platform and built by people who genuinely love this community. As a community-first studio, we care as much about our worlds and players as we do about the people building them. That mindset has helped us grow into one of the most innovative teams on Roblox, pushing boundaries, shaping culture, and setting new standards across the platform. With over 8B game visits, 44M monthly players, and a 19M member community, our worlds have become a core part of the Roblox ecosystem. We’re a ten-time winner of the Roblox Innovation Awards and recognized as builders of the future of the platform. From Creatures of Sonaria and Dragon Adventures to World // Zero and Horse Life, we create experiences that players live in, not just visit.
What we are looking for
We're looking for a passionate, data-driven Product Manager to join our game teams. In this role, you'll own the product vision and roadmap for your game, partnering closely with Design, Engineering, Art, Marketing, and Commerce to ship features that delight players and drive long-term growth. You'll sit at the intersection of player experience, game design, and live-ops, working within the unique constraints and opportunities of the Roblox platform, where your players are vocal, your community is enormous, and your updates ship in weeks, not quarters.
Responsibilities:
— Own and drive the product roadmap for your game, from ideation through launch and post-launch iteration.
— Analyze game metrics and player behavior to identify opportunities, diagnose problems, and measure the impact of shipped features.
— Stay close to your game's community to understand what players love, what frustrates them, and what they're asking for next.
— Collaborate with creative leadership to plan seasonal content, events, and monetization updates that resonate with your players.
— Partner with design, engineering, and art teams to translate product vision into well-scoped, executable work.
— Define and prioritize features based on player feedback, data, and strategic goals
— Write clear product specs and briefs that give your team everything they need to build with confidence.
— Run sprint planning, reviews, and retrospectives to keep the team focused and unblocked.
— Communicate progress, risks, and learnings to stakeholders clearly and proactively.
— Foster a culture of focus, momentum, and fun across your team.
Requirements:
— 1–3 years of experience as a Product Manager or Producer in gaming.
— Strong analytical mindset. You are comfortable working with data to inform decisions and measure outcomes.
— Experience owning a product roadmap end-to-end, including prioritization, scoping, and shipping.
— Familiarity with Roblox Studio. You don't need to write Lua, but you should be able to open a place in Roblox Studio, navigate a game hierarchy, understand how assets and scripts are organized, and speak credibly with developers about scope and feasibility.
— Excellent written and verbal communication skills. You can write a crisp spec and present a clear recommendation to leadership.
— Experience with live service products and the cadence of ongoing updates, events, and seasonal content.
— Collaborative by nature. You work well across disciplines and know how to build trust with creative and technical partners.
— Comfortable using tools like Notion, Google Suite, Discord, or similar for roadmap management and documentation.
Location:
This is a remote-first role open to candidates anywhere in the world. Las Vegas-based team members work in-office Tuesday through Friday (Monday optional). If Vegas sounds fun, we offer relocation support for candidates interested in moving here. In-office perks include daily DoorDash credits to keep you fed, commuter credits to cover your ride in, and a monthly game stipend because we think playing games is part of the job. We are actively building a UK talent hub in anticipation of a dedicated UK office. Candidates across the UK are warmly encouraged to apply.
Задачи:
— Развивать и улучшать основную платформу.
— Улучшать опыт разработчиков, обновляя внутренние библиотеки и фреймворки.
— Вносить вклад в платформу event store.
— Участвовать в разработке внутренних open-source библиотек.
Требования:
— Свободное владение Java.
— Опыт backend-разработки не менее 6 лет.
— Опыт работы с распределёнными системами и CI/CD.
— Высшее образование в области компьютерных наук, математики, физики или смежных областях.
— Умение эффективно работать в команде в динамичной среде.
— Свободное владение английским языком на уровне C1.
Будет плюсом:
— Владение Kotlin или Scala.
— Опыт работы в финансовой сфере.
— Опыт работы в стартапах или масштабируемых компаниях.
— Практический опыт работы в продуктовой среде.
Условия:
— Работа в мультикультурной команде.
— Компания сертифицирована как Great Place to Work™.
— Приверженность разнообразию и инклюзивности.
— Возможность работать из офисов или удалённо в указанных европейских странах.
Процесс найма:
— Откликаться только через официальные каналы Revolut.
— Проверять, что все коммуникации приходят с домена @revolut.com.
— В процессе найма не запрашивается оплата или личная финансовая информация.
Location: Denmark; Germany; Poland; Praha, Prague, Czech Republic
Who we are
We are a global wealth-tech company powering the next generation of trading. We deliver cutting-edge centralised trading solutions and robust B2B financial infrastructure. Our proprietary trading platform offers clients seamless access to stocks, ETFs, bonds, futures, options, swaps, funds, and currency pairs- all within a single, multi-currency account.
We believe in the boundless flow of capital and information. Whilst developing EXANTE, we saw technology as a means to improve global connectivity of the financial services industry. Over the years, we have earned a reputation for providing superior service and for getting the results our clients and customers want.
Most importantly, people have come to know us for our technological insights and focus on privacy. Our inspiration stems from the talent and ambition of our clients. We are offering an ecosystem of financial products and services that would provide the most tailored assistance to traders.
Our culture
Everything at EXANTE starts with our people. We bring together almost 800 minds across 70 locations. We place trust in our team with real autonomy - the freedom to drive change across products, processes and everything in between. That trust fuels innovation, and the demands of the markets build resilience; we adapt, push forward, and we look after each other while we do it.
That freedom is matched by real investment in growth: we back our people with ongoing learning, hands-on development and the kind of stretch opportunities that turn good careers into great ones.
About the Role
Client Services Manager sets the standard for exceptional client experiences. This role blends hands-on leadership with operational excellence—driving performance, streamlining processes, and building a high-performing team. You’ll lead by example, inspire your team to exceed expectations, and continuously improve service delivery, all while fostering a collaborative, client-first culture.
Reporting line
: Head of Client Services
Location:
Remote
Responsibilities
Lead, mentor and develop a team of client service associates - set clear expectations, give honest feedback, and run regular reviews that actually help people level up
Own team workload, coverage and cross-functional collaboration so every client gets a fast, meaningful answer
Build a culture of accountability, continuous improvement and client-first thinking. Set the standard by living it yourself
Define & refine service standards, processes, and playbooks, making sure they’re followed in practice, not just on paper
Play a key role in incident management, ensuring issues are brought to light swiftly
Convert the queue to actionable insights, identifying trends and patterns to address
Work closely with Service Design on system optimisation and client experience
Qualifications
3+ years of experience in prime brokerage or similar financial markets exposure
A proven track record of leading, coaching and developing people, managing performance and running a service team day to day
Excellent communication and relationship management skills. You build trust quickly, with clients and colleagues alike
Strong problem-solving skills & ability to coordinate multiple stakeholders towards a fast resolution
High attention to detail and a strong control & risk mindset
What we offer*
A competitive salary that reflects what you bring
Fully remote - enjoy the freedom to work from anywhere
Corporate Macbook
Top-tier tech stack: Claude Code, in-house app building platform, Gemini Enterprise
Innovative & inspiring culture, autonomous and informal work environment
Extended benefits: choose from: Health insurance/extra annual leave/wellbeing program
Ongoing education & training programs
Opportunity to network and connect at Corporate Events
Team off-sites and paid business trips when needed
Global career opportunities
*Benefits/perks vary depending on the nature of your employment with the company and the country where you work
EXANTE is a global prime broker backed by proprietary technology and dedicated service. All regulated group companies and fully controlled affiliates and subsidiaries are committed to compliance with data protection laws, including the GDPR. We process personal data in line with the GDPR principles of fairness, purpose limitation, transparency, data minimisation, storage limitation and deletion, accuracy, confidentiality and integrity, and accountability. We rely on legitimate interests to assess and manage your application, after determining that our interests are not overridden by your rights and interests. You have the rights of access, rectification, data portability, erasure, restriction of processing, and objection to processing. To exercise your rights or contact our Data Protection Officer, please see our GDPR policy at https://exante.eu/gdpr/.
We retain recruitment data only for as long as necessary for the purposes described above, after which it will be securely deleted unless we are required to keep it longer to comply with law or you consent to a longer retention.
Where personal data is transferred outside the EEA, it will be protected to a standard at least equivalent to that sought by the GDPR. Personal data is safeguarded by technical and organisational measures that are reviewed and updated regularly. This website is not intended for individuals under 18 and we do not knowingly collect data relating to children.
Location: San Francisco, California; New York, New York
Workplace: Hybrid
WHO WE ARE
Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.
Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work.
ABOUT THE ROLE
Imagine yourself in the 1970s or 80s thinking through how computing should look and feel for people who had never seen one before. That's what we're trying to do at Notion — make software that feels timeless, with the craftsmanship of German cameras, playfulness of Japanese toys, and mass appeal of Coca-Cola. We have no end of fascinating challenges that can only be solved by someone with innate product & UX sense, technical aptitude, great taste, and impeccable craft.
This role can be based in either San Francisco or New York City. We work from our offices on Mondays, Tuesdays and Thursdays (our Anchor Days) because we do our best thinking and building together in person. We’re looking for someone who’s excited to work alongside the team during those days.
WHAT YOU'LL ACHIEVE:
- Design product concepts that balance vision, craft, speed, and business potential.
- Craft every detail of new product features, from idea to UX to pixel-perfect execution.
- Run projects end to end with engineers to drive your vision to the ship line.
- Partner closely with our Customer Experience, Sales, and Customer Success teams to understand what each of our diverse user segments need, want, and love about Notion. Use this data and acquired intuition to prioritize, plan, and scope our product roadmap.
- Work with Marketing to devise new ways to tell great stories throughout the user lifecycle, and across our site, product, help guides and other channels.
- Create new patterns that are intuitive, practical, and convergent. Evolve our design system intentionally as we scale.
SKILLS YOU'LL NEED TO BRING:
- You have well-rounded skills and experience to run projects independently end to end. 5+ years of working experience.
- You seek to understand the needs of customers then explore and advocate for the strongest user experiences to solve their problems
- You enjoy untangling vague conceptual problems and have a sharp intuition for the most accessible mental models and flows, so users can immediately start gaining value out of the product.
- You create clear, intuitive, and visually appealing human interfaces.
- You care about business needs, implications, and practicality of your designs. You don't get stuck on pretty UI or deep abstractions and can balance between craft, speed, and the bottom line.
- You have strong beliefs, loosely held. You're a good listener who collaborates well with different stakeholders. You observe and internalize all inputs and feedback to help you reach an optimal decision.
- You understand how to tell stories using both words and visuals, and strategize the best ways to drive alignment.
- You value working cross-functionally with project management, engineering, research and data — as well as design peers.
NICE TO HAVES:
- You've designed and built great tools with small teams in the past.
- You bring unique strengths and perspectives to the team. We're looking to build a diverse team where our skills and experience can complement each other.
- You've experienced the pain of fragmented tools and information silos created by them, and have a strong urge to fix it.
- You're familiar with the work of computing heroes like Douglas Engelbart, Alan Kay, Bret Victor, etc. — and understand why we're big fans.
- You are a designer who can code!
Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below. For roles based in San Francisco, the estimated base salary range for this role is $285,000 - $330,000 per year.
By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy https://notion.notion.site/Notion-Global-Recruiting-Privacy-Policy-fc3eb4e829354a26a2bb6fd5e289b550?pvs=74 and NYLL 144 https://notion.notion.site/Ashby-AI-Bias-Audit-2b0efdeead05803bbbfae159ec86c528.
#LI-Onsite
A NOTE ON AI
You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on.
EQUAL OPPORTUNITY & ACCOMMODATIONS
We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know.
Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
Location: Poland
Who we are
We are a global wealth-tech company powering the next generation of trading. We deliver cutting-edge centralised trading solutions and robust B2B financial infrastructure. Our proprietary trading platform offers clients seamless access to stocks, ETFs, bonds, futures, options, swaps, funds, and currency pairs- all within a single, multi-currency account.
We believe in the boundless flow of capital and information. Whilst developing EXANTE, we saw technology as a means to improve global connectivity of the financial services industry. Over the years, we have earned a reputation for providing superior service and for getting the results our clients and customers want.
Most importantly, people have come to know us for our technological insights and focus on privacy. Our inspiration stems from the talent and ambition of our clients. We are offering an ecosystem of financial products and services that would provide the most tailored assistance to traders.
Our culture
Everything at EXANTE starts with our people. We bring together almost 800 minds across 70 locations. We place trust in our team with real autonomy - the freedom to drive change across products, processes and everything in between. That trust fuels innovation, and the demands of the markets build resilience; we adapt, push forward, and we look after each other while we do it.
That freedom is matched by real investment in growth: we back our people with ongoing learning, hands-on development and the kind of stretch opportunities that turn good careers into great ones.
About The Role
As Exante’s Customer Experience Manager, you’ll be at the heart of our commitment to customer-centricity. You will proactively champion service excellence across all teams, act as the voice of the customer, and spearhead initiatives that elevate satisfaction and loyalty.
Reporting Line -
Marketing Director
Worksite
: Remote
Responsibilities
Represent the customer voice
Define and maintain Ideal Customer Profiles (ICPs) across client segments, mapping key pain points, needs, and expectations.
Bring customer and market perspectives into internal discussions to prioritize projects that solve real problems and deliver actionable wins.
Connect with stakeholders across the business to turn competitor and customer insights into action.
Track and boost satisfaction
Build a framework to track core satisfaction metrics (CSAT, NPS, CES).
Design and execute ongoing and ad-hoc client surveys, pulse checks, and feedback loops.
Analyse feedback and market metrics to spot trends, perform cost/benefit analysis, fix issues, and drive satisfaction higher.
Build a customer-first culture
Lead initiatives that put the customer at the centre of how we work.
Challenge the status quo and keep teams accountable for service quality.
Analyse root causes, define corrective actions, and coordinate the steps needed to resolve complex cases.
Competitor insights & market research
Conduct ongoing monitoring of the competitor landscape, tracking competitors' business activities, product features, and marketing campaigns.
Execute ghost customer analysis to evaluate competitor user journeys and service standards.
Perform cost/benefit analysis on strategic initiatives to recommend specific improvements that optimize our customer experience.
CJM & touchpoint optimization
Own end-to-end Customer Journey Maps (CJMs) tailored to distinct client segments.
Build and maintain CJM satisfaction maps to pinpoint friction points, resolve systemic pain points, and scale key delight drivers.
Work with cross-functional teams to refine critical interactions across the CJM: registration, funding, withdrawals, and reporting.
Qualifications
Leadership and collaboration
You influence teams and deliver actionable wins in a complex organisation.
You build strong relationships and manage stakeholders effectively.
Customer & competitor focus
You know how to manage ICPs, optimize CJMs, and translate competitor insights into strategic advantages.
Commercial mindset
You leverage cost/benefit analysis and have a track record of driving results in competitive, regulated financial markets.
Analytical & research-driven
You use CJM satisfaction mapping, quantitative feedback, ghost customer analysis, and competitor monitoring to make decisive recommendations.
Communication
You communicate complex concepts clearly.
Industry Experience (Preferred)
Background in finance or investment services.
Personality / Mindset
Integrity & loyalty
Team player with advanced communication and collaboration skills
A hands-on, can-do attitude - always looking for solutions and thinking out of the box
Overachiever mentality
Capability to work and succeed in the fast pace and ever-changing environment
We Offer
Competitive salary that reflects your experience and the value you bring.
Flexibility that fits your life — work from home, from our office, or a mix of both. You decide what works best.
Flexible benefits package — choose the options that suit your life, not a one-size-fits-all bundle.
A genuinely good place to work — an informal, collaborative culture where ideas are heard and bureaucracy stays out of your way.
Continuous learning — ongoing training, education programs, and the support to deepen your expertise in a fast-moving industry.
Connection beyond your desk — events that bring our teams together to network and celebrate.
Global exposure — work side by side with talented colleagues from all over the world, across a business serving clients in 100+ countries.
EXANTE is a global prime broker backed by proprietary technology and dedicated service. All regulated group companies and fully controlled affiliates and subsidiaries are committed to compliance with data protection laws, including the GDPR. We process personal data in line with the GDPR principles of fairness, purpose limitation, transparency, data minimisation, storage limitation and deletion, accuracy, confidentiality and integrity, and accountability. We rely on legitimate interests to assess and manage your application, after determining that our interests are not overridden by your rights and interests. You have the rights of access, rectification, data portability, erasure, restriction of processing, and objection to processing. To exercise your rights or contact our Data Protection Officer, please see our GDPR policy at https://exante.eu/gdpr/.
We retain recruitment data only for as long as necessary for the purposes described above, after which it will be securely deleted unless we are required to keep it longer to comply with law or you consent to a longer retention.
Where personal data is transferred outside the EEA, it will be protected to a standard at least equivalent to that sought by the GDPR. Personal data is safeguarded by technical and organisational measures that are reviewed and updated regularly. This website is not intended for individuals under 18 and we do not knowingly collect data relating to children.
Location: New York, New York; San Francisco, California
Workplace: Hybrid
WHO WE ARE
Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.
Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work.
ABOUT THE ROLE:
Notion's Business Development team accelerates product distribution and platform growth through partnerships. This role has the potential to drive outsized scope in Notion's journey - we’re partnering with some of the best companies in the world and turn momentum into first-in-kind deals and scaled programs that result in delightful experiences for our customers, and growth for Notion.
As Business Development Manager, you'll be the ecosystem partner to our engineering and product teams, launching and deepening integrations with frontier intelligence platforms and the tools our customers already use. You'll be the voice of partners within Notion, shaping our product roadmap and driving adoption of new APIs and developer tools in the ecosystem. You'll also get to design and execute growth strategies that drive new user demand and own relationships with some of our strategic partners like OpenAI, Anthropic, Slack, and Google.
This role can be based in either San Francisco or New York City. We work from our offices on Mondays, Tuesdays and Thursdays (our Anchor Days) because we do our best thinking and building together in person. We’re looking for someone who’s excited to work alongside the team during those days.
WHAT YOU'LL ACHIEVE:
- Scale the Notion platform: In close collaboration with partners and Notion’s product and engineering teams, identify, evaluate and facilitate launch of new product integrations. Project manage partner-centric launches - from partner onboarding and implementation, to driving go-to-market and post-launch tracking.
- Drive partner strategy: Own and grow relationships with select strategic partners, becoming their voice within Notion. Identify, evaluate and implement new product and co-marketing opportunities that create outsized value for partners, Notion and our shared customers.
- Be the best partner to the best partners: As an internal advocate for Notion’s partners, ensure their needs are being considered and reflected in our roadmap and planning. Provide ongoing support to grow our strategic relationships.
- Accelerate distribution partnerships: Source, evaluate, and launch first-in-kind partnerships that drive new user demand for Notion. From negotiation to launch and performance tracking, turn successful deals into scalable programs based on adoption and revenue signals.
SKILLS YOU'LL NEED TO BRING:
- 7+ years in business development / strategic partnerships / product / growth
- Strong product instincts and experience working closely with engineering, product and go-to-market teams
- High agency and comfort operating in ambiguity. You can drive clarity where a playbook doesn’t exist yet
- Operational rigor, ability to execute end-to-end and manage complex cross-functional projects
- Strong communication and negotiation skills. You can tell a clear and compelling story in docs, decks, and in person
NICE TO HAVES:
- You've been an early go-to-market or product hire at a fast-growing company before
- You have fluency working with ISVs and across developer ecosystems
- You’ve built partnerships across multiple regions (AMER, EMEA, APAC)
Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below. For roles based in San Francisco or New York City, the estimated base salary range for this role is $185,000 - $210,000 per year.
By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy https://notion.notion.site/Notion-Global-Recruiting-Privacy-Policy-fc3eb4e829354a26a2bb6fd5e289b550?pvs=74 and NYLL 144 https://notion.notion.site/Ashby-AI-Bias-Audit-2b0efdeead05803bbbfae159ec86c528.
#LI-Onsite
A NOTE ON AI
You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on.
EQUAL OPPORTUNITY & ACCOMMODATIONS
We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know.
Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
Location: New York, NY (HQ)
Workplace: Hybrid
ABOUT RAMP
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
ABOUT THE ROLE
We're hiring a Head of Brand to set the direction for how Ramp shows up in the world.
The Brand team — ~10 designers, writers, motion designers, illustrators, and producers today — defines Ramp's identity across every surface our customers see: product launches, integrated campaigns, customer marketing, web, events, social, sales materials, and the product itself. We help the rest of the company move fast and ship beautifully by building the principles, systems, and standards that let us scale.
You'll lead this team. You'll set the visual identity and the voice. You'll build the AI pipelines that turn everyone else at Ramp into a good Brand Designer. You'll report to our VP of Design and work directly with our Co-CEOs to shape the future of the company. You'll also partner closely with leaders across Marketing, Product, Growth, and Recruiting to define strategy and execute against key business priorities.
We're looking for someone who's obsessed with five things:
- Story. How we show up in the world. How we change the conversation around finance. Keeping our why and our customers at the center of everything we do.
- AI. The systems that bake AI into every production capacity, until 90% of the cross-functional brand work is self-serve.
- Operations. Predictable rails for a creative org that ships fast, cherishes feedback, and holds itself accountable — to designers and to partners.
- Craft. Lead by making. Facilitate decisions. Evolve the brand.
- People. Two jobs: build the system that develops and motivates the team we have, and partner with our people team to land the best designers in the world.
Please note that this role will require you to be comfortable with working in-person at our NYC HQ (located near Madison Square Park) at least 3 days/week.
WHAT YOU’LL DO
- Set the direction for Ramp's brand—its identity, voice, and narrative—across product, marketing, recruiting, and every customer touchpoint.
- Lead and grow the team. Recruit exceptional designers and help every member of the team do the best work of their career.
- Build the AI layer for Brand. Create systems and tools that automate production work at scale and empower non-designers to create on-brand assets.
- Build the operating system for Brand: briefs, intake, reviews, decision-making, and production. Make work move fast without sacrificing quality.
- Partner with the Creative Directors across Growth, Demand Generation, and Customer Marketing to set strategy and uphold a high bar for execution.
- Lead by making when it matters—concept development, art direction, brand identity, and creative direction.
- Deliver 2–3 brand-defining initiatives each year that strengthen Ramp's reputation and attract world-class talent.
- Partner closely with Design, Marketing, Product, and executive leadership to ensure the Ramp brand is cohesive across every experience.
- Manage agencies, freelancers, and production partners to extend the team's capacity as needed.
WHAT YOU NEED
- 10+ years of experience in brand design and creative leadership, including at least 3 years leading a brand team at a high-growth technology company or top-tier agency.
- A portfolio of brand work that shaped a company's reputation through identity systems, campaigns, or brand evolutions you led end-to-end.
- A clear point of view on AI in creative production. You've shipped AI-assisted brand work, not just prototypes, and know what should be automated versus where human creativity matters most.
- A track record of building and leading high-performing creative teams. You've hired exceptional designers, developed talent, and built teams that consistently deliver outstanding work.
- Strong operational instincts. You've built scalable creative processes and can describe them clearly.
- Exceptional craft across typography, color, layout, motion, and visual identity, with the ability to elevate the work of others.
- A strategic mindset and strong creative judgment. You can give clear direction, make difficult decisions, and balance speed with quality.
- Comfortable partnering with Marketing, Product, Recruiting, and executive leadership. Excellent written, verbal, and presentation skills.
- Comfortable giving and receiving thoughtful, constructive feedback.
- Kind, curious, generous, low ego, and a great sense of humor!
BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL)
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
UNITED STATES
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)
CANADA
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
UNITED KINGDOM
- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold, with salary sacrifice option
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
REFERRAL INSTRUCTIONS
If you are being referred for the role, please contact that person to apply on your behalf.
OTHER NOTICES
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice
Location: Remote, California, United States, AMER
From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.
About Us
Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data. Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions.
As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact. During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites.
About the role
The Global Alliance Lead is one of the most strategically important roles in our Ecosystem. You will own our relationship with one of the world's leading technology and transformation partners end-to-end — from C-suite engagement through to practitioner enablement and joint pipeline creation. You will be the architect of how the GSI and NewCo go to market together, ensuring our platform becomes the trusted data foundation inside the GSI’s agentic AI delivery practice globally.
This is a senior individual contributor role reporting to the Global Head of GSI Relationships. You will orchestrate across sales, partner solution architecture, marketing, and partner operations — bringing the full weight of the organisation to bear on one of our highest-leverage commercial relationships.
What You'll Do
Relationship strategy and executive engagement
Own the global GSI relationship at partner and C-suite level, building trusted relationships with Client, practice and delivery team leads.
Define and execute a multi-year joint strategy that positions dbt + Fivetran as the default open data infrastructure layer within the GSI’s enterprise AI and agentic workflow delivery
Represent NewCo at GSI’s internal forums, client briefings, and industry events — articulating a compelling narrative around open data infrastructure and its relevance to the GSI’s strategy.
Platform integration and practitioner adoption
Drive adoption of the dbt + Fivetran platform within GSI delivery teams — ensuring practitioners, solution architects and practice leads are certified, confident, and actively recommending the platform in client engagements
Work with GSI's practice leadership to embed NewCo's platform into their business groups, standard delivery architectures, RFP responses and client proposals — with particular focus on GSI's Data & AI practices
Enablement and go-to-market
Design and execute a frictionless enablement programme for GSI practitioners globally — certifications, reference architectures, use case playbooks, and joint delivery assets
Partner with GSI's marketing and alliances teams to develop joint go-to-market campaigns anchored to open data infrastructure, trusted AI delivery, and closing the gap between AI POC and production
Support GSI in building and positioning client-facing agentic AI value accelerators — with NewCo platform as the foundational data layer — the "NewCo inside" model
Pipeline and opportunity development
Source and develop new pipeline opportunities through the GSI relationship — identifying client situations where open data infrastructure creates measurable value.
Drive co-sell motions alongside GSI account teams, ensuring NewCo is present and influential at the point of client opportunity
Maintain a rigorous view of GSI-engaged pipeline — tracking opportunity sourcing, progression, and closed business attributed to the alliance
Telemetry and performance
Define and track the signals that indicate a healthy, high-performing GSI relationship: certifications, sourced opportunities, platform deployments, practitioner engagement, and joint wins
Report regularly to the Global Head of GSI Relationships on alliance health, pipeline contribution, and strategic progress
Identify risks and gaps in the relationship early and mobilise internal resources to address them
What you will bring
15+ years of experience in strategic alliances, enterprise sales, or partner management within the data, cloud, or enterprise software industry
Demonstrated experience managing complex, global relationships with major consulting firms or global system integrators at a senior level
Deep understanding of the modern data stack and the business value of open data infrastructure — dbt, Fivetran, or equivalent experience strongly preferred
Ability to engage credibly at C-suite and partner level within a global consulting organisation — understanding how GSIs make decisions, build practices, and go to market
Strong commercial instincts — able to identify, thoroughly qualify and develop joint pipeline opportunities, not just manage existing relationships
Track record of operating as a cross-functional orchestrator — influencing without direct authority across sales, engineering, marketing, and operations
Exceptional communication and storytelling skills — able to translate technical platform capabilities into compelling business narratives for consulting and enterprise audiences
Familiarity with AI, agentic workflows, and the data governance landscape is a strong advantage + strong knowledge of GSI's operating model and contacts within.
Willingness to travel globally to engage GSI leadership and teams across regions
What Success Looks Like in Year One
A clearly defined joint strategy with GSI signed off at partner Executive level and on track to primary Global Strategic Practice.
Material increase in GSI practitioner certifications and active platform deployments across Data & AI and Insights & Data practices
GSI-sourced pipeline contributing measurably to NewCo's revenue
At least two joint go-to-market campaigns live in the market delivering pipeline — anchored to GSI's agentic AI and trusted data agenda
First client-facing agentic value accelerators built on NewCo platform delivered with GSI — positioning NewCo as the trusted data infrastructure inside GSI's AI delivery
A telemetry framework in place tracking alliance health and pipeline influence
Why This Role
This is a rare opportunity to own a marquee relationship at a defining moment for both companies. GSI’s are publicly committing to capturing the full value of the agentic AI revolution for customers — and the merged dbt + Fivetran platform is the trusted data infrastructure that makes AI production-ready. The person who builds this alliance well will sit at the intersection of the two most important forces in enterprise technology right now: the scale of a global systems integrator and the open infrastructure that makes AI trustworthy enough to deploy at scale.
This position qualifies for Fivetran’s incentive plan, and it’s common for employees in this role to achieve the total on-target earnings.
#LI-Remote
The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role. Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process.
Oakland Pay Range
$174,868
—
$212,000 USD
OTE (On Target Earning)
$249,816
—
$302,000 USD
Perks and Benefits
100% employer-paid medical insurance
*
Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off.
RSU stock grants*
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
*
May vary by country and worker type - please reach out to your recruiter for more information
Click
here
to learn more about Fivetran's Benefits by Region.
We’re honored to be
valued at over $5.6 billion
, but more importantly, we’re proud of our
core values of Get Stuck In, Do the Right Thing, and One Team, One Dream
. Read about us in
Forbes
.
Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.
To learn more about Fivetran’s culture and what it’s like to be part of the team,
click here
and enjoy our video.
To learn more about our candidate privacy policy, you can
read our statement here
.
We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this
form
. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.
Location: San Francisco, CA; Remote (US); New York, NY (HQ)
Workplace: Hybrid
ABOUT RAMP
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
ABOUT THE TEAM & ROLE
Ramp's procurement product is changing how companies buy. We've built the fastest intake-to-pay platform on the market — 3x faster than traditional P2P workflows, with AI that automates sourcing, contract extraction, approval routing, and invoice matching in one place. Customers save an average of 16% on vendor spend annually and eliminate 46+ hours of manual purchasing work every month.
As Manager of Procurement Activation, you're the person who makes that real at scale. You'll lead a team of Procurement Activation Specialists working with Mid-Market customers, typically 100 to 999 employees, $50M to $100M in revenue, from discovery and configuration through go-live. Where your ICs work directly with CFOs and controllers to redesign how individual companies buy, you're building the system that makes those implementations excellent, repeatable, and fast.
🎯 WHAT YOU'LL DO
Lead & Develop the Team
- Hire, onboard, and develop Procurement Activation Specialists; own their ramp from week one to full independence
- Run structured 1:1s and coaching that moves ICs from reactive to proactive, and from execution to insight
- Build a team culture where CSMs, AMs, and AEs don't just loop you in on escalations — they come to your team first, before things get complicated
Define & Lead Strategy
- Build the Procurement Activation playbook from the ground up: define what excellent looks like at every stage — discovery, configuration, customer education, go-live — and codify it so the team can execute it consistently and independently
- Turn implementation patterns into structured product feedback Engineering and Product can act on. You're the bridge between what customers experience in the field and how the product gets better.
- Partner with Sales, AM, and CSM leadership to define how procurement deals get handed off, scoped, and resourced — and own those standards across the organization
Operationalize & Scale
- Build the implementation process to survive growth: as Ramp's procurement product ships new capabilities and the customer base expands, you're ahead of what needs to change
- Spot systemic blockers across implementations, drive resolution across functions. Product gaps, handoff failures, coverage issues.
- Represent procurement activation in GTM planning, headcount conversations, and roadmap discussions. This team has a seat at the table because you've earned it!
🧠 WHAT YOU BRING
- Procurement depth that earns the room: you understand procure-to-pay workflows, approval structures, ERP integrations, and vendor management well enough that a Controller or VP of Finance trusts your judgment on the first call.
- Real people development experience: you've managed or closely mentored ICs and can point to specific moments where someone's skills or confidence visibly changed because of how you worked with them. Formal management tenure matters less than the quality of those examples.
- Cross-functional influence without authority: you get alignment from people who don't report to you, communicate clearly at every level — AE, CSM, AM, VP — and hold your position when priorities compete
- You've built something people actually use: a playbook, a training program, an escalation framework — something you created from scratch that outlasted your direct involvement and others adopted as their own
- Writes and speaks with precision: you can walk a Controller through a procurement workflow and brief a VP on why an implementation is stalling, on the same day, in the same register of credibility
🌟 NICE TO HAVE
- Experience in a customer-facing implementation or success role at a procurement software company (Coupa, Zip, Procurify, Stampli, Ivalua, or similar) or working in Procurement at a previous company.
- Familiarity with AP automation, ERP integrations (NetSuite, QuickBooks), or invoice-to-payment workflows
- Background in CS, implementation, or solutions consulting in B2B SaaS
🏆 WHAT SUCCESS LOOKS LIKE
At 6 months: You're onboarding new hires on your own, making customer escalation calls without day-to-day guidance, and you've built a real reputation as the procurement authority inside Ramp.
At 12 months: You're running independently and generating ideas that move procurement forward, not just executing what you inherited. You've influenced product direction based on patterns you spotted in the field. You have genuine relationships across CS, Sales, AM, and Product leadership — not just working ones. And the team you've built has changed how Ramp thinks about what a specialist program can do, with a clear path to doing the same in other product areas.
BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL)
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
UNITED STATES
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)
CANADA
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
UNITED KINGDOM
- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold, with salary sacrifice option
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
REFERRAL INSTRUCTIONS
If you are being referred for the role, please contact that person to apply on your behalf.
OTHER NOTICES
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice
Location: New York, NY (HQ); San Francisco, CA; Remote (US)
Workplace: Hybrid
ABOUT RAMP
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
ABOUT THE TEAM & ROLE
Ramp's procurement product is changing how companies buy. We've built the fastest intake-to-pay platform on the market. 3x faster than traditional P2P workflows, with AI that automates sourcing, contract extraction, approval routing, and invoice matching in one place. Customers save an average of 16% on vendor spend annually and eliminate 46+ hours of manual purchasing work every month.
As a Procurement Product Activation Manager, you're the person who makes that real for our customers. You'll work directly with CFOs, controllers, and finance operations teams to design, configure, and launch Ramp's procurement product — helping them go from broken, manual buying processes to a streamlined system that their entire company actually uses.
This is not a "follow the playbook" implementation role. You'll be redesigning how companies buy things, which requires equal parts process consulting, product expertise, and relationship management.
🎯 WHAT YOU'LL DO
- Own procurement implementation for Commercial and upper Mid-Market accounts from close-won through go-live
- Partner with CFOs, finance ops, IT, and legal stakeholders to map existing procurement workflows and design their future-state on Ramp through a change management process
- When procurement and Bill Pay are both part of the deal, cover both — procurement is the priority, but you carry Bill Pay activation when it's bundled
- Provide structured product feedback to Ramp's Engineering and Product teams based on what you see across implementations — this is a core part of the role
- Partner with AEs and AMs when procurement configuration questions come up pre-close or during expansion
🧠 WHAT YOU BRING
- Real procurement depth: you've lived inside procure-to-pay — whether at a company managing purchasing or at a platform like Coupa, Zip, Procurify, Stampli, or Ivalua. PO creation, approval routing, invoice matching, and ERP sync aren't concepts you read about; they're things you've configured or managed.
- Customer-facing confidence: you run structured discovery, manage calls with multiple decision-makers, and can guide a Controller or AP Manager through a configuration decision without losing their trust
- Strong follow-through: multiple implementations running at once, nothing falls through, customers don't have to chase you
- Moves fast independently: Ramp's product ships constantly. You don't wait for someone to brief you on a new feature — you find it, figure it out, and update your approach.
- Sharp product instincts: you can tell the difference between a user error, a training gap, and a real product limitation — and you say so directly to Engineering and Product, not just "the customer asked for X."
🌟 NICE TO HAVE
- Experience at a procurement software company in an implementation, solutions, or customer success role
- Familiarity with NetSuite, QuickBooks, or other ERP systems and how they integrate with procurement tools
- Consulting background or experience at a company where structured discovery was a core skill. You know how to lead a call and leave with clear requirements
🏆 WHAT SUCCESS LOOKS LIKE
- You're carrying 50–60 active implementations per quarter and customers are hitting go-live on schedule
- Your CSM counterparts know what you're working on and why — handoffs are clean, nothing falls through the cracks between implementation and ongoing success
- You've built or meaningfully improved at least one internal process — a playbook, a feedback loop with Product, a configuration template — that the team uses after you
BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL)
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
UNITED STATES
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)
CANADA
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
UNITED KINGDOM
- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold, with salary sacrifice option
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
REFERRAL INSTRUCTIONS
If you are being referred for the role, please contact that person to apply on your behalf.
OTHER NOTICES
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice
Location: London, UK
Workplace: OnSite
ABOUT RAMP
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
ABOUT THE ROLE
Ramp is looking for a Senior Underwriter to join our Underwriting team in Europe. You’ll evaluate businesses applying to Ramp, make credit and risk decisions, and help improve how we assess customers across our products.
This is an early regional role supporting EU and US applicants. We’re looking for someone with strong financial judgment who can work independently, make clear decisions with incomplete information, and help us build scalable underwriting processes.
WHAT YOU’LL DO
- Review applications for Ramp’s corporate card and bill pay products across the EU and US.
- Analyze financial statements, bank data, bureau information, and other risk signals to assess business health and repayment ability.
- Recommend the appropriate outcome, including approval, decline, a lower limit, or a request for additional information.
- Communicate clearly with customers when additional information or context is needed.
- Manage an underwriting queue while meeting quality and SLA expectations.
- Partner with teams across Risk, Product, Engineering, Sales, and Customer Support to improve policies, tools, and workflows.
- Identify emerging risks and use AI and automation to improve decision quality and efficiency.
WHAT YOU NEED
- 4+ years of experience in underwriting, credit risk management, commercial lending, credit operations, or a related risk role.
- Experience in corporate cards, payments, fintech, banking, or related financial services.
- Strong financial analysis skills and experience reviewing financial statements, bank data, and transaction activity.
- Sound judgment and the ability to make defensible decisions with incomplete or conflicting information.
- Clear written and verbal communication skills.
- Experience operating independently and building or improving underwriting processes in a fast-moving environment.
- Experience underwriting European businesses or working with EU-based financial services customers.
- Experience using AI or automation to improve workflows.
NICE TO HAVE
- Experience at a high-growth startup or on a scaling operations team.
WORK SCHEDULE
This role will follow a schedule aligned with European customer needs, extending Ramp’s underwriting coverage beyond standard US business hours.
BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL)
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
UNITED STATES
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)
CANADA
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
UNITED KINGDOM
- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold, with salary sacrifice option
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
REFERRAL INSTRUCTIONS
If you are being referred for the role, please contact that person to apply on your behalf.
OTHER NOTICES
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice
Location: Bangalore, India
From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.
About Us
Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data. Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions.
As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact. During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites.
About The Role
We are looking for a passionate and motivated
Staff Technical Writer
to join our Product Documentation team as we support the company in achieving top-priority objectives & key results
Documentation at dbt is both a community asset and a foundational product surface. The Documentation team accelerates product adoption and user success by helping data practitioners learn, explore, and confidently use dbt.
We operate using a docs-as-code and docs-as-a-product approach within an open-source model, partnering closely with Engineering, Product, Developer Experience, and customer-facing teams. By balancing deep product knowledge with a beginner’s lens, we not only create accurate, easy-to-read documentation for humans and bots alike, but also surface insights that drive product improvements.
In this role, you’ll help new users reach their “a-ha” moment faster, support experienced practitioners as they expand into new areas of the ecosystem, and uphold the clarity, accuracy, and trust that our community depends on.
If you are looking for an exciting opportunity at a collaborative, dynamic and fast-growing company, this role could be for you!
What You'll Do
New feature writing for Product - 45%
Consistently creates effective docs plans for new feature writing projects
Starts conversations in key places, and involves stakeholders to keep everyone well-informed and focused on a world-class customer experience
Raises issues or suggests improvements to new features that advocate for user needs
Docs projects writing - 20%
Identifies and advocates for medium to large docs projects
Mentors less-senior writers on how to manage their time spent in docs-driven projects alongside new feature ships
Independently prioritizes the highest impact work beyond new feature ships
Addressing ongoing issues - 20%
Independently troubleshoots issue requests, and helps less-senior writers learn how to do the same
Has a solid understanding of when a swathe of issues can be folded into a larger content strategy improvement project instead of addressing each issue singularly
Independently notices overarching issues in our docs and figures out how to address them
Focuses on more complex issues, while analyzing data across multiple dimensions to evaluate solutions and drive decisions
Triages and reviews open source PRs and issues, and alerts the team when these are piling up
Peer reviewing - 15%
Provides and explains their insightful and compassionate editorial and technical feedback when reviewing the work of peers
When providing feedback, consistently notices gaps in pages outside of the pages contained in the pull request they’re reviewing. They evaluate the problem being solved instead of just the pages being submitted for review.
Gains agreement, consolidates differing opinions, and enables team to move forward
Reviews are consistently centered around clarifying the experience for users
Skills We're Looking For
Required:
Minimum 5 years writing technical documentation for developer tools, including a solid understanding of version control and single-sourcing content, and experience managing documentation systems.
Strong ability to plan, prioritize, and carry out complex writing projects with high attention to detail along the way.
Ability to compassionately give and receive editorial and technical feedback.
Communicate clearly and concisely, especially when working asynchronously or with a distributed team.
Preferred:
Experience with dbt or data
Previous experience as a senior member of a formal documentation team working collaboratively with other writers, editors, and teams.
Worked asynchronously as part of a fully-remote, distributed team
A plus if you have experience contributing to or maintaining an open source project
#LI-HYBRID
#LI-JI1
Perks and Benefits
100% employer-paid medical insurance
*
Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off.
RSU stock grants*
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
*
May vary by country and worker type - please reach out to your recruiter for more information
Click
here
to learn more about Fivetran's Benefits by Region.
We’re honored to be
valued at over $5.6 billion
, but more importantly, we’re proud of our
core values of Get Stuck In, Do the Right Thing, and One Team, One Dream
. Read about us in
Forbes
.
Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.
To learn more about Fivetran’s culture and what it’s like to be part of the team,
click here
and enjoy our video.
To learn more about our candidate privacy policy, you can
read our statement here
.
We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this
form
. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.
Location: San Francisco, California; New York, New York
Workplace: Hybrid
WHO WE ARE
Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.
Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work.
ABOUT THE ROLE
Notion is looking for a Recruiting Program Manager to help design, build, and scale the systems and programs that power how we hire. This is a role for someone who moves fast, takes ownership, and doesn't wait to be told what to do — someone who operates with both strategic altitude and operational precision, and knows how to bring clarity and momentum to complex cross-functional work.
We're at an inflection point in how we think about recruiting at Notion, and this role sits at the center of it. You'll partner closely with Recruiters, Recruiting Operations, People Operations, and senior leadership to drive some of our highest-priority initiatives — building the programs and processes that define how Notion finds, evaluates, and brings in exceptional talent.
This role can be based in either San Francisco or New York City. We work from our offices on Mondays, Tuesdays and Thursdays (our Anchor Days) because we do our best thinking and building together in person. We’re looking for someone who’s excited to work alongside the team during those days.
WHAT YOU'LL ACHIEVE
The scope of this role will evolve with the team's highest priorities. Some examples of what you might work on:
- Interviewer systems and efficacy — design the systems, structures, and standards that make Notion's interviewing reliably great: how we train interviewers, how we measure their effectiveness, how we calibrate quality over time, and how we continuously raise the bar; this includes programs like Interviewer 101, Hiring Manager Training, and functional interviewer certifications tailored to specific teams
- Interviewer pool health — own the systems and strategy behind how we maintain a healthy, well-mapped interviewer pool, manage AI and experimental interview formats, and keep quality high at scale
- Recruiting team onboarding and enablement — build and run programs that get new recruiters up to speed quickly and keep the team operating at a high level
- Specialty hiring programs — provide program management support for specialized hiring motions like internal mobility, M&A integration, and other high-priority strategic initiatives
- Cross-functional playbooks and infrastructure — build the processes, communications, and coordination frameworks that help Recruiting run with more consistency, clarity, and scale
SKILLS YOU'LL NEED TO BRING
- 5+ years of relevant experience in program management, recruiting operations, or a highly cross-functional role in a fast-moving environment
- High agency — you move fast, take ownership end-to-end, and don't wait for perfect information or explicit direction to get started. Ambiguity doesn't scare you.
- Builder mentality — you're most energized when creating something new or improving something that doesn't yet work well
- Strong AI skills — think beyond generative AI. We're looking for folks with hands-on experience building custom agents, skills, etc and have taught them to others. You're genuinely excited about using AI to change how a core business function works
- Strong project management skills — you can lead complex initiatives from scoping through execution, managing stakeholders, timelines, and competing priorities along the way; you're equally comfortable driving short-term sprints and stewarding long-range programs that evolve over months or years
- Proven ability to operate with discretion and high judgment on sensitive or high-profile work
- Strong analytical instincts — you use data to evaluate program health, spot patterns, and make informed decisions
- Outstanding written and verbal communication — you tailor your message to the audience and create clarity across all levels of the organization
NICE TO HAVES
- Experience with recruiting program management workstreams through different stages of recruiting evolution
- You use Notion and love it — you get what we're building
Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below. For roles based in San Francisco or New York City, the estimated base salary range for this role is $140,000 - $195,000 per year.
By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy https://notion.notion.site/Notion-Global-Recruiting-Privacy-Policy-fc3eb4e829354a26a2bb6fd5e289b550?pvs=74 and NYLL 144 https://notion.notion.site/Ashby-AI-Bias-Audit-2b0efdeead05803bbbfae159ec86c528.
#LI-Onsite
A NOTE ON AI
You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on.
EQUAL OPPORTUNITY & ACCOMMODATIONS
We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know.
Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
Location: San Francisco, CA; Remote (US); New York, NY (HQ)
Workplace: Hybrid
ABOUT RAMP
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
ABOUT THE ROLE
We’re hiring a strategic, data‑driven leader to shape the future of scaled customer success at Ramp. This role will design, operationalize, and lead programs that activate, retain, and grow 50% of Ramp’s micro‑SMB customers who don’t receive white‑glove 1:1 support, blending strategy, systems, and people leadership to drive impact at scale.
WHAT YOU'LL DO
- Own and evolve Ramp’s self‑service onboarding and activation strategy in partnership with Scaled CS leadership, Product, and Growth.
- Use data to diagnose activation bottlenecks, build dashboards, run metric reviews, and drive data‑backed recommendations.
- Partner with Product to improve activation features and automation that enhance self‑onboarding.
- Lead customer education programs at scale: group onboarding trainings, video content, chatbot optimization, and lifecycle communications.
- Continuously improve systems and team efficiency through automation, content, and applied AI initiatives.
- Design, launch, and iterate scaled CS programs that improve outcomes across thousands of customers.
- Manage, coach, and develop a team of 6–8 Scaled Customer Success Managers, each handling ~300 monthly new customers.
- Drive team performance across activation, expansion, and CSAT targets while fostering ownership and excellence.
- Hire, train, and enable team members on Ramp’s product, customer journey, and playbooks.
- Partner cross‑functionally with CS, Sales, Product, Growth, and Data to align scaled strategy with company goals.
WHAT YOU NEED
- 4+ years in consulting, CS operations, revenue or business operations, or strategy within high‑growth B2B SaaS
- 2+ years of people management experience leading high‑performing CS or operations teams
- Proven success building or optimizing scalable programs and processes
- Strong analytical skills with the ability to turn data into dashboards, operational insights, and measurable outcomes
- Skilled at cross‑functional leadership and influencing senior stakeholders across Product, Growth, Data, Sales, and CS
NICE TO HAVES
- Customer‑facing or quota‑carrying experience with a track record of exceeding goals
- Experience building education content, webinars, or scaled training programs
WHAT SUCCESS LOOKS LIKE
In the first 6 months, this leader will have launched and iterated scaled activation programs that measurably increase self‑serve activation and early retention, established a recurring metrics review with dashboards that surface funnel bottlenecks, and lifted team efficiency and CSAT through process, automation, and content improvements while developing a high‑performing team of 6–8 sCSMs.
BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL)
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
UNITED STATES
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)
CANADA
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
UNITED KINGDOM
- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold, with salary sacrifice option
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
REFERRAL INSTRUCTIONS
If you are being referred for the role, please contact that person to apply on your behalf.
OTHER NOTICES
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice
ГибридSan Francisco, California
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