Location: Hybrid
About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.
Available Locations: Birmingham, AL
About the Department
Account Executives, Channel Account Managers, Business Development Representatives, Solution Engineers, Customer Success, and Sales Operations - all working together help our customers adopt Cloudflare and create great Internet-enabled experiences. The sales team at Cloudflare helps customers solve real, technical problems while creating the revenue streams that help the company provide free service to millions in our community.
About this Role
This role within the mid-market segment focuses on both the acquisition of new Territory accounts, as well as the expansion of existing customer accounts. Within the mid-market segment, you will work a set of accounts in the territory sub-segments. The ideal candidate will have both a sales and technical background that enables them to drive customer engagement from technical professionals through to senior executive levels, and across Security, Network, Development and Infrastructure teams.
Key Responsibilities
Develop and execute a comprehensive account/territory plan to achieve quarterly sales and annual revenue targets in a defined territory and/or account list.
Drive new business acquisition (new customer logos), customer expansion (upsell and cross sell Cloudflare solutions), and renewal within your territory.
Engage in account mapping sessions with partners, including training new partners on our technology and GTM strategies.
Developing scalable relationships with target partners, to expand partner ecosystem in a specific region.
Build a robust sales pipeline through continual engagement and nurturing of key prospect accounts.
Understand customer use-cases and how they pair with Cloudflare’s portfolio solutions in order to identify new sales opportunities.
Craft and communicate compelling value propositions for Cloudflare services. Drive awareness through regular outbound campaigns on product and feature roadmap updates.
Accurately forecast commercial outcomes by running a consistent sales process, including driving next step expectations and contract negotiations.
As a trusted advisor, build long-term strategic relationships with key accounts, to ensure customer adoption, retention and expansion. Regularly evaluate usage trends and articulate value to show Cloudflare impact and provide strategic recommendations during business reviews.
Network across different business units with each of your accounts, and multi-thread to identify and engage new divisional buyers.
Position Cloudflare's platform in each of your target customers, including Cloudflare One and the Connectivity Cloud to realize our full potential in every customer.
Operate internally as a liaison with cross-functional teams to share key customer feedback and insights to improve customer experience and further investments with Cloudflare.
Requirements:
3+ years of direct B2B selling experience
Strong interpersonal communication (verbal and written) and organizational skills
Self-motivated; entrepreneurial spirit
Comfortable working in a fast paced dynamic environment
Bachelor's degree required
Demonstrated analytical and quantitative abilities
Software and system skills are a must (SFDC, Tableau, G-suite, MSFT suite)
Examples of desirable skills, knowledge and experience:
5+ years in Software/SaaS/Security Sales & Channel management.
Existing relationships and/or strong familiarity of the partner ecosystem in the region that they cover.
Understanding of cloud infrastructure ecosystem and cloud security is highly preferred.
Experience working in a start-up environment.
Ability to travel up to 25% of the time.
Technical competence strongly preferred.
Compensation
Compensation may be adjusted depending on work location.
This role is eligible to earn incentive compensation under Cloudflare’s Sales Compensation Plan. The estimated annual salary range includes the on-target incentive compensation that may be attained in this role under the Sales Compensation Plan.
Equity
This role is eligible to participate in Cloudflare’s equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits
Medical/Rx Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility & Family Forming Benefits
On-demand mental health support and Employee Assistance Program
Global Travel Medical Insurance
Financial Benefits
Short and Long Term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan
Time Off
Flexible paid time off covering vacation and sick leave
Leave programs, including parental,
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo
: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project
: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
1.1.1.1
: We released
1.1.1.1
to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our
privacy commitment
and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual
race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.
We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at
hr@cloudflare.com
or via mail at 101 Townsend St. San Francisco, CA 94107.
Location: Almaty
Workplace: onsite
Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. With a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA.
We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports.
In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.
Who we're looking for:
AI Consultant to help enterprises identify, design, and launch high-value AI agents with measurable outcomes. Sitting at the intersection of business consulting, AI strategy, and solution design, you'll be a trusted advisor to our customers — driving their AI strategies, creating AI adoption roadmaps, and designing AI agent concepts and specifications. You'll collaborate cross-functionally with AI engineers, product, solution engineering, sales, and customer success teams to ensure agents are deployed, scaled, and delivering high ROI to our customers' businesses.
The role is based in Almaty, Kazakhstan.
Key Responsibilities:
Collaborate with customers to develop AI adoption roadmaps and identify potential opportunities for AI use cases.
Gain a deep understanding of each customer's domain and business processes to prioritize the most impactful AI use cases, based on business impact and technical feasibility.
Translate business problems and opportunities into solution concepts, requirements, and implementation proposals, with success metrics and guardrails.
Design AI agent solutions and redesign workflows around them — removing repetitive work, unlocking new possibilities.
Define how AI agents integrate with enterprise systems — CRM, ERP, SaaS applications, APIs, MCPs, workflows.
Prepare agent specifications and solution documentation that enable delivery teams to implement successfully.
Collaborate with Sales, Customer Success, Product, and Delivery teams across pre-sales, implementation, and adoption.
Support customer presentations and executive discussions around AI strategy.
Stay up to date with emerging AI technologies, agentic AI trends, and industry best practices.
Required Skills & Competencies:
Strong skills in business analysis, process design, value mapping, and discovery.
Familiarity with modern LLMs, AI agent architecture, and business process automation; comfort with APIs and integrations.
Experience in Solution Consulting, AI Consulting, Solution Implementation, Business Consulting, or a similar customer-facing role.
Hands-on experience designing or launching AI-powered solutions or AI agents.
Experience translating business requirements into solution designs.
Experience working with enterprise customers and multiple stakeholders.
Excellent executive communication and presentation skills.
Strong analytical and systems thinking.
Excellent spoken and written English.
What to expect from us:
Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.
Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.
Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.
Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.
Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.
Location: Indonesia (Remote)
Workplace: Remote
ABOUT THE OPPORTUNITY
We are looking for experienced Government professionals to support a cutting-edge AI benchmarking project focused on Indonesian public sector environments. As a Subject Matter Expert, you will create and review realistic, high-quality scenarios that reflect operational, administrative, compliance, public safety, social service, and community engagement challenges across government institutions. Your expertise will help ensure AI systems understand and respond accurately within highly regulated and citizen-focused environments.
WHAT YOU’LL DELIVER
- Design realistic government scenarios in Indonesian or English grounded in Indonesian public sector contexts (e.g., administrative operations, social services, compliance reviews, public safety coordination, community programs, citizen service delivery)
- Adapt structured evaluation rubrics for operational problem-solving, policy interpretation, case management, and decision-making tasks
- Review AI and human-generated responses for factual accuracy, procedural compliance, cultural appropriateness, and operational realism
- Contribute to “gold standard” solutions reflecting public sector and government best practices
QUALIFICATIONS
- Native Indonesian with strong professional English proficiency
- 5+ years of professional experience in government, public administration, social services, public safety, compliance, or community programs
- Background in one or more relevant roles: Administrative Services Management, Child/Family/School Social Work, Compliance & Regulatory Affairs, Police or Public Safety Supervision, Recreation & Community Services, or related government functions
- Strong understanding of public sector workflows, operational procedures, regulatory requirements, and Indonesian government environments
WHY COLLABORATE WITH LILT?
- Your schedule, your rules. As an independent contractor, work when you want, as much or as little as you want. No fixed hours, no check-ins, no micromanaging.
- Get paid quickly and fairly. We respect your time and your expertise. Competitive rates, prompt payments, no chasing invoices.
- Work on projects that actually matter. Contribute to cutting-edge AI and language technology that is shaping how humans and machines communicate.
- Be part of something bigger. Join a global community of linguists, subject matter experts, and language professionals who are advancing human knowledge together.
- Grow without limits. As a Lilt contractor you get access to diverse, innovative projects that expand your portfolio and sharpen your skills across industries and domains.
- Have fun doing what you love. Bring your language skills to life on projects that are as interesting as they are impactful.
What to Consider Before Applying
- Not ideal as a full time job or primary income source. Work availability fluctuates with project demand, making this better suited as a supplemental income stream. As a 1099 contractor, you won't receive benefits such as health insurance, paid time off, or retirement contributions, and hours are not guaranteed.
- Requires reliable availability and commitment. Once you accept a task, we expect quality work and on-time delivery. Most tasks require a minimum of 2 hours per day or 10 hours per week. If your schedule is unpredictable, this may not be the right fit.
- Geographic restrictions may apply. We cannot engage contractors in regions subject to international embargo or sanctions. As a 1099 contractor, you are solely responsible for your own tax obligations. We recommend consulting a tax professional before engaging.
HOW TO JOIN OUR EXPERT COMMUNITY
Step 1: Apply with the English-language version of your Resume/C.V. highlighting your expertise in the domain.
Step 2: Register in Tipalti to ensure a smooth payment process.
Step 3: Finalize onboarding and join the Production team.
AI is changing how the world communicates — and LILT is leading that transformation.
LILT's mission is to make the world's information available to everyone, no matter the language they speak. Join our global community who thrive on innovation and excellence. Our collective knowledge, uniqueness, and skills deliver multilingual AI and human-verified services to Enterprises, Governments, and AI Developers around the world.
Earn money. Have fun. Advance human knowledge. Work on diverse projects from anywhere, any time you want. Get paid quickly and fairly, and build your professional network in a supportive community—all through a streamlined application process tailored to your expertise.
Information collected and processed as part of your application process, including any job applications you choose to submit, is subject to LILT's Privacy Policy at https://lilt.com/legal/privacy.
At LILT, we are committed to a fair, inclusive, and transparent hiring process. As part of our recruitment efforts, we may use artificial intelligence (AI) and automated tools to assist in the evaluation of applications, including résumé screening, assessment scoring, and interview analysis. These tools are designed to support human decision-making and help us identify qualified candidates efficiently and objectively. All final hiring decisions are made by people. If you have any concerns, require accommodations, or would like to opt-out of the use of AI in our hiring process, please let us know at recruiting@lilt.com.
LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual’s race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.
Location: Chicago, Illinois, United States; New York, United States; Washington, District of Columbia, United States
AI Enablement Consultant
Opportunity
Brunswick is recruiting for an AI Enablement Consultant to join our pioneering AI Lab.
Brunswick’s AI Lab serves as the firm’s central hub for AI innovation. The Lab researches, builds and maintains cutting-edge AI solutions, while partnering with client teams to provide advanced technical expertise on complex mandates.
As AI adoption accelerates across the firm, the Lab plays a critical role in ensuring Brunswick remains at the forefront of AI-enabled advisory work and equipping our teams with the tools, skills and confidence to deliver differentiated value to clients.
This role is focused on enabling people across the firm to use AI tools confidently, effectively and responsibly. It combines training delivery, content creation, tool evaluation, hands-on support, and close engagement with teams to embed AI into day-to-day workflows.
The successful candidate will work closely with Partners, Directors and teams globally to drive adoption and ensure AI tools deliver tangible business value.
About the Role
Your day-to-day responsibilities will include:
Leading adoption, embedding and providing user support
Embed within teams for defined periods to help them integrate AI tools into live client work.
Identify barriers to adoption and work with the AI Lab to address them.
Track recurring issues and feedback themes to inform training, documentation and product improvements.
Give input into the overall AI adoption plan.
Act as first-line support for AI tools, answering user queries and troubleshooting common issues.
Provide practical guidance on effective prompting and workflow integration.
Adoption and training
Design and deliver structured AI training programmes, including:
In-person workshops and office sessions
Virtual training sessions
Written guidance and internal communications
Recorded training videos
Create clear, practical materials that translate technical capabilities into relevant business use cases, presented in language that will resonate with different audiences.
Drive internal adoption campaigns to increase awareness, confidence and usage of approved AI tools.
Travel to Brunswick offices to deliver training and support local AI embedding efforts.
Tool Evaluation and Selection
Support the evaluation of emerging AI tools, including hands-on testing and business relevance assessment.
Gather structured feedback from users to inform tool selection, prioritization, and business needs.
Provide input into decisions on tool rollout, retirement, and optimization.
Stay current with developments across the generative AI landscape (e.g. ChatGPT, GPTs, Claude and related tools) and assess their relevance to the firm.
What We're Looking For
The successful candidate will combine strong communication skills, curiosity about both business and technology, and the ability to operate effectively in ambiguous environments. They will be comfortable moving between strategic conversations with senior stakeholders and hands-on practical support with end users. Standout candidates demonstrate:
Practical experience using generative AI tools (e.g., ChatGPT, GPTs, Claude) in a professional setting with a strong understanding of where they add value and where they don’t.
Exceptional written communication skills and able to translate complex ideas into clear, concise, actionable guidance that people can immediately apply.
Strong presentation skills, including developing high-quality PowerPoint materials and delivering engaging sessions to senior audiences.
Confidence working with senior stakeholders, with the ability to flex your style and messaging depending on the audience.
Experience evaluating digital tools or technology solutions, with sound judgement about business impact, risks, and practical implementation.
A natural ability to bring structure to ambiguity and turning broad business challenges into practical workflows, tools, and guidance.
Comfortable working independently, taking ownership, and rolling up your sleeves to get things done in fast-moving environments.
High emotional intelligence and genuine curiosity about how people and teams work, and how to help them work better.
Willingness to travel internationally to deliver training and embed within teams when needed.
Previous experience in learning and development is highly desirable.
Experience in professional services or advisory environments would be advantageous.
Why Join Us
Whether you are joining a client facing team, a core services team, or starting out on your professional career journey, joining Brunswick unlocks a range of employee benefits to support your financial future, health and wellness, family and community and continuous professional development.
The successful applicant will be eligible for the following compensation and benefits package:
Base Pay:
The annual base compensation range for this role is $140,000 - $170,000. The base pay offered will be determined by factors including experience, skills, training, office location, certifications, and education.
Bonus Eligibility:
Annual discretionary bonus contingent upon individual and firm-wide performance.
Benefits:
Medical, Dental, and Vision insurance. Disability insurance. Employee assistance program. Flexible spending account. Health savings account. Life insurance. Commuter Benefits. Generous Paid Time Off: 25 vacation days and 10 days sick leave, as well as 11 paid company holidays. Firm-sponsored 401(k) Plan with 3% automatic company contribution of base and bonus with an additional 1.5% profit share– immediate vesting. Career training and development opportunities. Employee discounts.
Office Policy:
At Brunswick, our work is a craft that thrives in teaching environments – whether in our offices or on-site with clients – through real-time observation, collaboration, human connection, clear guidance and by challenging one another to keep getting better. Our policy is that our team members are in person – either in the office or on-site with clients – at least four days each week.
The firm will provide reasonable accommodation to qualified applicants or employees, as defined by applicable law. In addition to the application, the process may include virtual and in-person interviews, as well as an assessment, which may be timed. To request an accommodation during our application and hiring process, email
americasaccommodations@brunswickgroup.com
.
About Brunswick
Brunswick is a global advisory firm. We help companies tackle high-stakes issues, navigate complex stakeholder relationships, and deliver high-impact outcomes.
Our clients value our ability to anticipate, shape, and respond to the key players and forces in the financial and investment arena, regulatory and geopolitical universe, NGO community, workforce and beyond. They rely on us for deep experience, fresh perspectives and original thinking. So, in Brunswick you will find an exceptional range of experience and talent with a rich mix of backgrounds. From the beginning, we have prioritized attracting, developing, and retaining the best professionals in the industry, united by a culture of inclusivity, excellence, and intellectual curiosity.
Founded in 1987 in London, the firm has organically grown to 27 offices in 18 countries across the Americas, Europe, Middle East, Africa, Asia and Australia. We operate as a “one-firm firm” with no individual profit centers. This allows us to assemble fully integrated, bespoke teams for each client, able to draw on the full resources of Brunswick anywhere in the world.
Brunswick is an equal opportunity employer. All qualified applicants will be considered without regard to race, religion, color, national origin, gender, sexual orientation, age, disability, pregnancy, genetic information, or any other status protected by applicable law. Please read our
Global Privacy Notice
to understand how your data is managed.
Location: United States
Workplace: remote
About Lyra Health
Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
About the Role:
We are seeking a strategic and experienced Payer Partnership Director to lead the contracting strategy and execution for our Health Plans & Health Systems (HP/HS) vertical. In this role, you will partner closely with business development and the solutions team to drive our market strategy, forge net-new relationships, and ensure optimal payer coverage to support our growth and expand access to care across each market.
We are looking for someone familiar with cutting-edge approaches to payer contracting in behavioral health at the regional and national level—moving beyond traditional fee-for-service models to champion bundled rates and innovative programs. You will approach these partnerships by offering a value add: directly addressing specialty network gaps and designing tailored products that perfectly match the needs of our payer partners.
Responsibilities
Payer Contracting Strategy & Execution:
Lead the end-to-end payer contracting strategy to secure net-new contracts and expand payer coverage in key target markets.
Negotiate rates, terms, and contract language with national and regional health plans, ensuring agreements are financially viable, sustainable, and aligned with Lyra’s broader business goals.
Drive the execution of the contracting roadmap from initial outreach to contract execution and implementation.
Market Activation & Cross-Functional Alignment:
Partner closely with Operations, Business Development, and Clinical leadership to intimately understand the market activation strategy and prioritize contracting targets accordingly.
Translate market expansion and business development goals into actionable, targeted network development initiatives to ensure robust coverage for prospective and existing clients.
Serve as a subject matter expert on the payer landscape for internal cross-functional teams, driving alignment on shared goals.
Relationship Development & Management:
Cultivate, build, and manage strong, long-term relationships with key decision-makers and network managers at national and regional health plans.
Act as the primary relationship owner for payer partners, navigating complex organizational structures to establish Lyra as a preferred behavioral health partner.
Market Intelligence & Strategic Initiatives:
Analyze market trends, competitive intelligence, and reimbursement landscapes to continuously refine and inform Lyra’s contracting playbook.
Track and report on contracting KPIs and network adequacy, nimbly adjusting and reprioritizing strategies to optimize access to care for our members.
Qualifications
Experience: 12+ years of progressive experience in payer contracting, network development, or managed care, preferably within the digital health, behavioral health, or health tech space.
Negotiation Expertise: Proven track record of successfully sourcing, negotiating, and executing complex fee-for-service and/or value-based contracts with national and regional health plans.
Cross-Functional Leadership: Significant experience driving alignment across business development, operations, and executive teams to push toward a shared market strategy.
Industry Knowledge: Deep understanding of the health plan landscape, credentialing processes, reimbursement methodologies, and regulatory requirements.
Agility & Drive: A self-starter who thrives in fast-paced, ambiguous environments, with a proven ability to independently build net-new relationships and navigate long, complex sales/contracting cycles.
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."
As a full-time Payer Partnerships Director, you will be employed by Lyra Health, Inc. The anticipated annual base salary range for this full-time position is $168,000 oto $231,000. The base range is determined by role and level, and placement within the range will depend on a number of job-related factors, including but not limited to your skills, qualifications, experience and location. This role may also be eligible for discretionary bonuses.
Annual salary is only one part of an employee’s total compensation package at Lyra. We also offer generous benefits that include:
Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
Lyra for Lyrians; coaching and therapy services
Equity in the company through discretionary restricted stock units
Competitive time off with pay policies including vacation, sick days, and company holidays
Paid parental leave
401K with up to 3% matching
Monthly tech allowance
We like to spread joy throughout the year with well-being perks and activities, surprise swag, regular community celebration…and more!
We can’t wait to meet you.
Location: Chicago, IL
Workplace: hybrid
Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.
The Vendor Relationship Representative supports the department by facilitating, developing and contributing to effective relationships with suppliers and vendors. Is able to work with general supervision.
*This role is onsite at our Chicago office on Tuesdays and Thursdays.
What You'll Do:
Develop and maintain positive vendor relations to ensure superior customer satisfaction
Receive and handle customer calls and email requests for services
Manage the scheduling and completion of all services assigned by customers
Manage real-time inquiries while keeping track of and responding to commitments to follow up with customer/vendor inquiries
Identify, research and resolve customer issues using the company’s web-based systems and databases
Source new vendors to perform required services, as needed
Resolve or escalate all disputes or un-satisfied service confirmations
Maintain open communication with Vendors in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship
Provide market intelligence feedback to maximize customer satisfaction and to ensure strategies and policies are in place to attract and retain customers
Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in-person
Enter information into our database and ensure consistency and accuracy
Be able to educate clients on the benefits of the Lessen service offering
Resolve most/all client and Affiliate issues without escalation
Remain on the queue and address all requests
Provide creative solutions to meet client needs and maximize value
Contribute to special projects and continuous improvement initiatives, as requested by Operation’s management or the client
Provide management with recommendations to changes in procedures, as needed
You Should Have:
Advanced proficiencies in: Microsoft Word, Excel, PowerPoint, and Outlook
3+ years work experience
Account Management experience a plus
Compensation:
$20.00 an hour
Pay is determined by several compensable factors, such as qualifications, skill level, competencies, and work location.
Why Lessen:
· Competitive compensation
· Health, Dental, Vision, Life, Disability options
· 401K retirement savings plan
· Paid vacation, federal and floating holidays
· Maternity/Paternity Pay
· Career advancement opportunities
· All the tools you'll need to be successful
Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Location: GE; PL
Workplace: remote
Overview:
SOFTSWISS is hiring a Customer Service Specialist to join our Game Aggregator team. You’ll support client operations and project configuration, working closely with clients and other Game Aggregator teams.
About Product:
Game Aggregator:
The SOFTSWISS Game Aggregator is a high-load casino games API platform that connects operator platforms to multiple remote game servers via a single integration.
Behind the product is a team of engineers, DevOps specialists, integration experts, account managers, and partnership professionals who ensure reliable, secure, and scalable operations for operators worldwide. You’ll solve complex technical challenges and help power one of the industry’s leading aggregation platforms.
Purpose of the role:
You’ll support the setup and ongoing operation of client projects by processing requests, checking functionality, managing documentation, and communicating important changes to clients.
Key responsibilities:
Process requests to enable new providers and currencies for the casino.
Check the functionality of newly enabled providers and currencies in the casino.
Collect required documents from clients and check that all necessary documents are provided according to the required list.
Perform technical configuration of new projects.
Prepare invoices and various reports for clients.
Communicate with clients and collaborate with other Game Aggregator teams.
Inform clients about important changes and monitor the implementation of these changes.
Required Experience:
Written and spoken English at B1–B2 level.
Written and spoken Russian at least B2+ level.
Strong self-organisation, multitasking skills, and attention to detail.
Ability to prioritise tasks effectively.
Ability to independently search for, analyse, and systematise information.
Main Advantages
Private health insurance
Sports benefits
Comprehensive Mental Health Program
Free English lessons (online)
Local language courses
Paid time off
Maternity leave support
Referral program rewards
Upskilling, internal workshops, and participation in professional conferences and corporate events
Location: Dallas (Flexible Location)
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
As a
Senior Partner Success Manager
, you’ll be the face and voice of Via for our partners both internally and externally. In this dynamic role, you’ll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as our partners’ trusted advisor by providing strategic guidance on operational, go-to-market, and product-related issues. Simultaneously, you will be an internal advocate for partners with Via by championing for new products and capabilities to facilitate the expansion of each partner’s service size and scope.
This is a remote-first role supporting Via’s Central US market. We’re open to candidates based in a wide range of locations across the country, including Chicago and cities across Texas, Michigan, Ohio, Colorado and beyond.
What You'll Do
Own the success of transportation services across your partner portfolio, serving as a primary point of contact for partner leadership and key stakeholders.
Drive revenue growth across your portfolio by securing renewals, expanding existing contracts, and landing upsells through negotiations with senior stakeholders to grow the business year over year.
Act as a trusted advisor to partners, translating their needs into concrete service improvements and using Via’s full platform to help them build better, more effective transportation services.
Analyze service performance data on a daily, weekly, and long-term basis, turning complex datasets into clear strategic decisions that improve quality, efficiency, and growth.
Advocate internally for your partners, working cross-functionally to champion new products and capabilities that expand the size and scope of their services.
Who You Are
You have 6+ years of relevant work experience, including experience working directly with clients.
You’re a natural relationship builder who stays calm and collected when facing a crisis or criticism, and celebrates your partners’ successes with them.
You’re quantitatively inclined and data savvy. You may not be a Tableau expert, but you enjoy drawing quick, insightful conclusions from complex datasets, asking critical questions, and turning raw numbers into simple, actionable recommendations.
You’re a reliable, motivated self-starter with a strong growth mindset.
You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles that require a high degree of responsibility.
You’re an excellent team player and a meaningful individual contributor. You enjoy mentoring others, see success as a team effort, and like working with people across the organization.
You’re comfortable with frequent travel and excited to connect with partners face-to-face.
What We Offer:
Base salary range: $145,000-$165,000, determined by experience, knowledge, and skills. Total compensation also includes variable pay and equity.
Comprehensive health coverage, with low-cost dental and vision plans.
A 401(k) with a generous company match and vesting.
Fully paid parental leave for new parents, with extended leave options.
Additional benefits (mental health, pet insurance, and other wellness perks).
20 days of paid time off (PTO) annually.
We’re Via, and we build technology that changes the way the world moves. We’re driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs, healthcare, and education. With our best in class suite of products, we make transit thrive.
Our teams of world-class engineers, data-scientists, product managers, operations specialists, marketers, transit experts and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire transportation networks; fixed-route buses, microtransit, paratransit, school buses, autonomous vehicles, and more.
If you’re excited to be at the forefront of modernizing the future of transportation, are up for solving tough problems, and willing to become/already are a transit nerd, we are the place for you. Even if your past experience doesn’t align perfectly with every qualification in the job description for this role, we encourage you to apply. You may be just the right candidate for this or other opportunities.
Ready to join the ride?
Via is an equal opportunity employer.
Location: Detroit (Flexible Location)
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
As a
Senior Partner Success Manager
, you’ll be the face and voice of Via for our partners both internally and externally. In this dynamic role, you’ll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as our partners’ trusted advisor by providing strategic guidance on operational, go-to-market, and product-related issues. Simultaneously, you will be an internal advocate for partners with Via by championing for new products and capabilities to facilitate the expansion of each partner’s service size and scope.
This is a remote-first role supporting Via’s Central US market. We’re open to candidates based in a wide range of locations across the country, including Chicago and cities across Texas, Michigan, Ohio, Colorado and beyond.
What You'll Do
Own the success of transportation services across your partner portfolio, serving as a primary point of contact for partner leadership and key stakeholders.
Drive revenue growth across your portfolio by securing renewals, expanding existing contracts, and landing upsells through negotiations with senior stakeholders to grow the business year over year.
Act as a trusted advisor to partners, translating their needs into concrete service improvements and using Via’s full platform to help them build better, more effective transportation services.
Analyze service performance data on a daily, weekly, and long-term basis, turning complex datasets into clear strategic decisions that improve quality, efficiency, and growth.
Advocate internally for your partners, working cross-functionally to champion new products and capabilities that expand the size and scope of their services.
Who You Are
You have 6+ years of relevant work experience, including experience working directly with clients.
You’re a natural relationship builder who stays calm and collected when facing a crisis or criticism, and celebrates your partners’ successes with them.
You’re quantitatively inclined and data savvy. You may not be a Tableau expert, but you enjoy drawing quick, insightful conclusions from complex datasets, asking critical questions, and turning raw numbers into simple, actionable recommendations.
You’re a reliable, motivated self-starter with a strong growth mindset.
You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles that require a high degree of responsibility.
You’re an excellent team player and a meaningful individual contributor. You enjoy mentoring others, see success as a team effort, and like working with people across the organization.
You’re comfortable with frequent travel and excited to connect with partners face-to-face.
What We Offer:
Base salary range: $145,000-$165,000, determined by experience, knowledge, and skills. Total compensation also includes variable pay and equity.
Comprehensive health coverage, with low-cost dental and vision plans.
A 401(k) with a generous company match and vesting.
Fully paid parental leave for new parents, with extended leave options.
Additional benefits (mental health, pet insurance, and other wellness perks).
20 days of paid time off (PTO) annually.
We’re Via, and we build technology that changes the way the world moves. We’re driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs, healthcare, and education. With our best in class suite of products, we make transit thrive.
Our teams of world-class engineers, data-scientists, product managers, operations specialists, marketers, transit experts and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire transportation networks; fixed-route buses, microtransit, paratransit, school buses, autonomous vehicles, and more.
If you’re excited to be at the forefront of modernizing the future of transportation, are up for solving tough problems, and willing to become/already are a transit nerd, we are the place for you. Even if your past experience doesn’t align perfectly with every qualification in the job description for this role, we encourage you to apply. You may be just the right candidate for this or other opportunities.
Ready to join the ride?
Via is an equal opportunity employer.
Location: Chicago (Flexible Location)
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
As a
Senior Partner Success Manager
, you’ll be the face and voice of Via for our partners both internally and externally. In this dynamic role, you’ll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as our partners’ trusted advisor by providing strategic guidance on operational, go-to-market, and product-related issues. Simultaneously, you will be an internal advocate for partners with Via by championing for new products and capabilities to facilitate the expansion of each partner’s service size and scope.
This is a remote-first role supporting Via’s Central US market. We’re open to candidates based in a wide range of locations across the country, including Chicago and cities across Texas, Michigan, Ohio, Colorado and beyond.
What You'll Do
Own the success of transportation services across your partner portfolio, serving as a primary point of contact for partner leadership and key stakeholders.
Drive revenue growth across your portfolio by securing renewals, expanding existing contracts, and landing upsells through negotiations with senior stakeholders to grow the business year over year.
Act as a trusted advisor to partners, translating their needs into concrete service improvements and using Via’s full platform to help them build better, more effective transportation services.
Analyze service performance data on a daily, weekly, and long-term basis, turning complex datasets into clear strategic decisions that improve quality, efficiency, and growth.
Advocate internally for your partners, working cross-functionally to champion new products and capabilities that expand the size and scope of their services.
Who You Are
You have 6+ years of relevant work experience, including experience working directly with clients.
You’re a natural relationship builder who stays calm and collected when facing a crisis or criticism, and celebrates your partners’ successes with them.
You’re quantitatively inclined and data savvy. You may not be a Tableau expert, but you enjoy drawing quick, insightful conclusions from complex datasets, asking critical questions, and turning raw numbers into simple, actionable recommendations.
You’re a reliable, motivated self-starter with a strong growth mindset.
You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles that require a high degree of responsibility.
You’re an excellent team player and a meaningful individual contributor. You enjoy mentoring others, see success as a team effort, and like working with people across the organization.
You’re comfortable with frequent travel and excited to connect with partners face-to-face.
What We Offer:
Base salary range: $145,000-$165,000, determined by experience, knowledge, and skills. Total compensation also includes variable pay and equity.
Comprehensive health coverage, with low-cost dental and vision plans.
A 401(k) with a generous company match and vesting.
Fully paid parental leave for new parents, with extended leave options.
Additional benefits (mental health, pet insurance, and other wellness perks).
20 days of paid time off (PTO) annually.
We’re Via, and we build technology that changes the way the world moves. We’re driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs, healthcare, and education. With our best in class suite of products, we make transit thrive.
Our teams of world-class engineers, data-scientists, product managers, operations specialists, marketers, transit experts and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire transportation networks; fixed-route buses, microtransit, paratransit, school buses, autonomous vehicles, and more.
If you’re excited to be at the forefront of modernizing the future of transportation, are up for solving tough problems, and willing to become/already are a transit nerd, we are the place for you. Even if your past experience doesn’t align perfectly with every qualification in the job description for this role, we encourage you to apply. You may be just the right candidate for this or other opportunities.
Ready to join the ride?
Via is an equal opportunity employer.
Location: Athens, Greece
Workplace: hybrid
David Kennedy Recruitment is working with a leading customer experience company that is seeking to onboard a
Customer Advisor
to join their team.
Position: Customer Advisor
Location: Athens, Greece
Model: Hybrid
Employment type: Full time
DUTIES AND RESPONSIBILITIES:
Handle incoming customer calls and emails
Provide accurate, valid and complete information using the appropriate methods and tools
Identify opportunities to generate revenue through cross-selling and upselling during customer interactions
Meet individual and customer service team targets, including case-handling quotas
Maintain accurate records of customer interactions and process customer accounts and documentation
Follow established communication procedures, guidelines and policies
REQUIREMENTS:
Native or near-native level of Polish
Fluent in English
Previous sales experience with the ability to generate revenue through cross-selling and upselling
Strong telephone customer service and active-listening skills
Customer-oriented approach and ability to adapt communication to different customer profiles
Excellent communication skills
Good MS Office skills
BENEFITS:
Indefinite contract
14 salaries per year
Hybrid model
Daily meal voucher
Private health insurance, including dental and optical care
Challenging working environment
Employee events
Free gym and wellbeing activities
Rooftop cinema with Acropolis views
And many more!
Location: Athens, Greece
Workplace: onsite
David Kennedy Recruitment
is working with a leading Outsourcing/BPO company that is looking to recruit a German
-
speaking
Customer Service Advisor
for their office in Athens, Greece.
Position:
Customer Service Advisor
Location: Athens, Greece
Work model: Hybrid
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
Manage incoming customer calls and emails in a professional and timely manner
Identify customer needs and provide appropriate solutions to ensure high levels of satisfaction
Build sustainable customer relationships through clear and effective communication
Provide accurate and complete information using internal tools and processes
Meet individual and team performance targets and quality standards
Maintain accurate records of customer interactions and account-related activities
Follow internal communication procedures, guidelines, and policies.
REQUIREMENTS:
Native or near-native German speaker with excellent communication skills and natural accent, with good command of English
Previous customer service experience is considered an advantage
Strong phone communication and active listening skills
Customer-oriented mindset with the ability to adapt to different customer profiles
Good MS Office skills
Ability to multitask, prioritise, and manage time effectively
Dedicated and professional setup suitable for hybrid work.
BENEFITS:
Competitive salary package & monthly performance bonus
Daily meal voucher
Private health insurance including dental and optical care
Free gym access, well-being activities, and rooftop cinema with Acropolis views
And many others!!!
Location: Paris, France
Our Global Structure
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.
Editions, our network of delivery-only kitchens, is a key differentiator in France commercial ambition.
The Account Management Lead – Editions France role is created as part of a wider reorganisation of the Editions business as part of our regional strategy. The role reports to Paris regional leadership and is designed to combine strategic partner leadership, P&L ownership and organisation building across the Editions network.
The Role
As
Account Management Lead – Editions France
, you will lead the Editions commercial team for France constituted of Senior Account Managers, Account Managers and Sales Managers. You will be the guardian of the Editions strategy for France, accountable for its coordination and its execution on the ground, growing the performance and profitability of our sites while driving occupancy and the differentiation Editions brings to the French market.
You will own a portion of the Editions P&L. That means holding the commercial scorecard for new kitchens, making financial decisions with a clear view of both partner and Deliveroo profitability, and steering your team's portfolio towards sustainable growth rather than volume alone.
You will be accountable for the development plan for your team, their success and learning curve at Deliveroo; setting the right KPIs and OKRs to monitor the business. Your role will be commercially focused, however Editions is as much a project management discipline as a commercial one: you will work hand in hand with Food Safety, Compliance, Site Construction, Kitchen Layout, Site Operations, Marketing and the International Editions team to bring kitchens live and keep them performing.
What You’ll Be Doing
Editions Strategy & Growth
Act as the guardian of the Editions strategy for France, ensuring its coordination across teams and its disciplined execution site by site
Lead your team's portfolio strategy, growing the performance and profitability of each Editions site in line with agreed targets
Develop the business so that it fits within, and contributes to, the wider regional strategy, bringing the specificity of the French network to regional and international forums
Build and deliver joint business plans with restaurant partners, identifying growth and profitability opportunities, defining mutual goals and finding compelling ways to solve them (menu optimisation, virtual brands, pricing, packaging, catchment expansion)
Coordinate with the Media team to identify and negotiate revenue opportunities to generate additional value from Editions sites
Occupancy & Commercial Performance
Own the occupancy trajectory of the French network, partnering closely with Local teams to positively drive occupancy and secure signed contracts within agreed timelines
Own and enforce the Editions commercial scorecard for new kitchens, profitability checks against P&L guidelines, launch package, site specificities, ensuring the process is applied consistently across the team
Steer the lead generation and pipeline process, mapping high-potential restaurants and cuisine gaps by site, and mobilising other commercial stakeholders to qualify interest
Lead commercial negotiations with business owners and C-suite operators, supporting proposals with a robust P&L rationale
P&L Ownership & Governance
Own a portion of the Editions P&L, accountable for revenue, profitability and the financial health of your perimeter
Set, own and deliver performance targets across occupancy, partner health, site profitability and Deliveroo output metrics
Run a clear operating rhythm on reporting, velocity, sign-to-live, occupancy and sales reviews, and use it to make decisions, not just to describe results
Kitchen Launches & Cross-functional Execution
Work with Site Managers, Food Safety, Compliance, Site Construction and Kitchen Layout teams to secure the successful build and launch of new kitchens
Coordinate with Global team on kitchen implementation, and with Marketing and Operations on launch packages, so that every opening lands on time and performs from week one
Manage and oversee project execution end to end, including B2B communication and cross-business-unit workshops
Propose process optimisation and automation: Deliveroo moves fast, and you will improve the processes that let Editions scale
Senior Stakeholder Management
Act as the senior point of contact and face of Deliveroo Editions for top restaurant partners, building trusted, long-term relationships and representing Deliveroo at partner events
Establish a strong operating rhythm with partners, including quarterly business reviews and monthly performance check-ins
Serve as a trusted advisor to senior stakeholders, providing strategic insights on Deliveroo, competitors and broader industry trends
Team Leadership: Support and coach your Account Managers and Sales Managers to build and execute strong commercial and operational plans, and to raise the standard of account management across the Editions network
What You’ll Need to Thrive
7+ years working in commercially focused roles
Experience managing medium-sized commercial or account management teams
Highly analytical, with proven P&L ownership or strong financial decision-making experience
Solid project management skills, with a track record of delivering complex, cross-functional projects on time
Mix of both strategy and execution experience
Comfortable handling negotiations with business owners or C-suite operators
Effective collaborator, able to influence internal stakeholders across functions and geographies, including global teams
Relationship-building and communication skills whether face-to-face, through phone or email
Adaptable and comfortable working in a rapidly changing environment; proactive and creative problem solver
Entrepreneurial mindset with a passion for food and operations
You will be in the field often, which will require travel (depending on the needs)
Previous general management experience, or experience running your own business would be desirable
Fluent in French and English is required
Diversity, Equity and Inclusion
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.
If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!
Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at
careersatdoordash.com/recruitment-scam-awareness
.
Location: Remote - Australia
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
See yourself at Twilio
Join the team as Twilio’s next Senior Manager, Customer Success.
About the job
At Twilio, we believe the best customer interactions are grounded in real-time customer data. Our unified Customer Engagement Platform combines market-leading communications channels (Messaging, Voice, Video) with powerful Customer Data Platform (CDP) capabilities. This allows organizations to break down data silos, understand their audience through unified profiles, and orchestrate intelligent, highly personalized customer experiences at scale.
The Customer Success Management team at Twilio is the central touchpoint for our strategic customers, orchestrating the post-sales customer lifecycle in partnership with Professional Services, Sales, Product, and Support. The team manages executive customer relationships, drives platform adoption, and guides organizations on leveraging customer data to unlock the full power of Twilio’s ecosystem. Fundamentally, the CSM team ensures customers derive measurable business value from our platform, leading to long-term retention and account expansion.
As Senior Manager of Customer Success for APJ, you will lead a high-performing team of Senior Customer Success Managers overseeing a portfolio of enterprise accounts across the region. You will coach individual contributors, act as an executive escalation point, and build cross-functional alignment with Sales, Services, Engineering, and Product. You will play a pivotal role in refining our customer success operating model and regional GTM strategies to accelerate customer growth across APJ.
This is an ideal role for an experienced CS leader who thrives on developing top talent, driving consumption and account health, and helping enterprise clients navigate complex digital transformation challenges.
Responsibilities
In this role, you’ll:
Lead and inspire a team of Senior CSMs driving account health, platform adoption, usage growth, value realization, and customer advocacy across the APJ region.
Guide your team in helping enterprise clients execute holistic customer engagement strategies, leveraging both data infrastructure and communication channels.
Serve as executive escalation contact for strategic accounts, building trusted advisor relationships with enterprise executives across IT, Product, Marketing, and Operations.
Partner cross-functionally with Sales, Professional Services, Renewals, and Technical Support to protect recurring revenue, secure renewals, and drive usage expansion opportunities.
Oversee account health tracking, forecasting, and reporting within Salesforce.com, establishing proactive risk identification and mitigation processes.
Refine local customer success practices to align APJ operations with Twilio's global customer engagement strategy.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
People Leadership:
3+ years of people management experience in Customer Success, with a proven track record of hiring, coaching, and developing high-performing teams.
Customer Success Experience:
8+ years of total Customer Success Management or Account Management experience within complex enterprise environments.
Enterprise Portfolio Management:
Experience leading teams that manage Fortune 500 or large, multi-faceted enterprise organizations.
Regional APJ Execution:
Proven ability to navigate complex, multi-regional client structures across APJ, drive platform adoption, and achieve retention and revenue targets (OKRs).
Strategic Acumen:
Comfortable leading business and value conversations with both technical stakeholders (Data, IT, Engineering) and line-of-business executives.
Leadership Competencies:
Empathetic leadership style, exceptional crisis-communication and escalation management skills, and strong executive negotiation capabilities.
Desired:
Experience working with usage- or consumption-based revenue models, driving adoption and consumption expansion strategies.
Background or familiarity with Customer Data Platforms (CDP), MarTech stacks, communications APIs, or broader B2B SaaS ecosystems.
Location
This role will be remote, and based in Australia.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20%-25% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
.
Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
О компании:
Мы — динамично развивающаяся платежная система, предоставляющая современные решения для обработки платежей и финансовых операций. Ищем амбициозного специалиста, готового развиваться в сфере финансовых технологий.
Задачи:
▫️Вести портфель B2B-клиентов: онбординг, сопровождение, развитие.
▫️Проводить QBR/EBR-сессии, выявлять новые возможности роста.
▫️Следить за NPS, CSAT, churn rate, вовремя устранять риски оттока.
▫️Управлять upsell’ами вместе с sales-командой.
▫️Координировать поддержку инцидентов.
▫️Собирать обратную связь и передавать инсайты по улучшению работы.
▫️Корректно заполнять карточки клиентов, управлять отчетностью в ERP, предоставлять прогнозы и аналитические отчёты.
Требования:
▫️от 4-6 лет опыта в Account / Customer Success в B2B-SaaS или IT-сфере.
▫️Понимание метрик retention, expansion, ARR/MRR, CAC, LTV.
▫️Навыки управления несколькими аккаунтами и приоритизации задач.
▫️Грамотный русский и английский не ниже B2 (устно/письменно).
▫️Умение проводить переговоры на уровне C-suite.
▫️Умение работать с CRM/ERP.
▫️Опыт в продажах будет плюсом.
▫️Локация не в РФ.
Условия:
▫️Удаленный формат работы.
▫️График 5/2 с 10.00 до 19.00 по московскому времени.
▫️Отпуск: 28 календарных дней.
▫️Командировки.
Ищем сотрудника на вакансию «Аккаунт менеджер»
Мы предлагаем:
- Оклад 90 000р на время стажировки, после 1500-2000$ + % от сделок ( более значительные цифры )
- График работы обсуждаем
- Обучение
- Карьерный рост
- Молодой и дружный коллектив
Location: Dublin, Ireland
Fin
, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.
Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.
Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.
What's the opportunity?
The role will lead a team of Account Executives primarily responsible for new business revenue in the EMEA Region. This person will be responsible for segment strategy and planning, building, and running a high performing team. Goals are focused on accelerating logo and revenue growth.
Join Fin as a commercial sales manager and play a pivotal role in shaping the future of AI-driven customer service. In this high-impact, first-line leadership position, you’ll drive revenue growth across our commercial segment ensuring our customers experience the full value of our industry-leading AI solutions. Your leadership will directly influence a generational opportunity to help build the AI agent category and shape the future of customer service.
What will I be doing?
Build and lead a team of EMEA SB account executives
Lead, coach and develop sales professionals ensuring excellence in standards.
Responsible for new business revenue within our EMEA commercial segment.
Define and execute the new business strategy, developing playbooks and territory plans that drive new business revenue.
Manage planning and team organisational structure and operating cadence (QBR’s / large deal reviews and weekly forecasting).
Drive accuracy and accountability forecasting revenue within +-9%
Partner with EMEA leadership on company-wide events and initiatives.
What skills do I need?
6+ years of experience in technology sales, with 2+ years leading high performing account management teams.
4+ years of closing experience in IC capacity
2+ years of first line management experience.
Deep execution experience, ideally running multifaceted opportunities in excess of $500k ARR.
Program management experience, proven ability to contribute to strategic programs that add shareholder value.
Proven track record of building and scaling revenue across EMEA.
Strong operational mindset skilled at building scalable processes and driving efficiency
Executive presence and communication skills suitable for engaging with C-level customers & internal executives
Familiarity with Command of the Message and MEDDPICC (or similar)
Passion for AI and its transformative potential in customer service
Experience in a verticalized sales GTM’s and outcome based pricing (preferable)
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at
fin.ai/careers
. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
Policies
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our
core values
.
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
Know your rights: workplace discrimination is illegal.
Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
ОфисAlmaty
УдалённоIndonesia (Remote)
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Chicago, Illinois, United States; New York, United States; Washington, District of Columbia, United States
УдалённоUnited States
ГибридChicago, IL
seniorDallas (Flexible Location); We’re open to candidates based in a wide range of locations across the country, including Chicago and cities across Texas, Michigan, Ohio, Colorado and beyond
seniorСША; We’re open to candidates based in a wide range of locations across the country, including Chicago and cities across Texas, Michigan, Ohio, Colorado and beyond
seniorChicago (Flexible Location); We’re open to candidates based in a wide range of locations across the country, including Chicago and cities across Texas, Michigan, Ohio, Colorado and beyond
leadParis, France; We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief