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Location: Kuala Lumpur, Malaysia Workplace: hybrid The Country Lead – Malaysia is a hands-on leadership role responsible for guiding national strategy and execution through deep understanding of ride-hailing frameworks and marketplace dynamics. The role embeds market and competitor intelligence into country-level planning, goal setting, and decision-making, resolves complex, high-stakes challenges through structured problem-solving and cross-functional alignment, and drives operational and process excellence. Responsibilities Develop and implement operational standards and best practices in alignment with global strategy Facilitate collaboration between country, regional, and central teams to drive execution and knowledge sharing Lead automation and workflow optimization initiatives to scale operations efficiently Oversee high level operational escalations and ensure resolution with continuous improvement mindset Marketplace Supply Management Monitor supply demand balance and key driver funnel metrics, identifying drop offs and guiding funnel optimizations Collaborate with DOPs and Marketplace Efficiency teams to drive pricing, monetization, and performance strategies Analyze and optimize revenue streams and ensure alignment with country financial targets and company goals Expansion Launch Management Lead market expansion efforts, including city/product launches and regulatory compliance Coordinate cross functional efforts for timely and compliant market entry Support area teams in resolving launch challenges and ensuring market readiness Product Customer Experience Gather market insights to shape product development and localization Oversee implementation and rollout of new features and tools across markets Monitor product adoption and performance, ensuring alignment with local user needs Partnerships Public Affairs Guide strategic partnerships and negotiations to support business growth Align partnership initiatives with country expansion strategies and monitor performance Represent the company in public forums, manage PR strategy, and collaborate on crisis communication when needed Risk, Compliance Government Relations Lead country level risk mitigation strategies and ensure regulatory compliance Collaborate with GR/legal teams to monitor changes in policy and align operations accordingly Ensure local GR efforts are in sync with overall company policies Quality Customer Support Monitor service quality standards and technical support performance across the country Facilitate best practice sharing, escalations, and continuous service improvement Lead coordination of customer incident management and support tool implementation Qualifications 5 years of experience in operations, general management, or marketplace leadership roles. Strong track record in leading cross functional teams and managing in high growth environments. Experience in ride hailing, e commerce, or other platform based businesses is required. Demonstrated ability to resolve complex problems and drive scalable solutions. Deep understanding of local market dynamics, user behavior, and regulatory environments. Strong communication, negotiation, and stakeholder management skills. Fluent in Malay Bahasa and English Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: London, UK; Remote (UK) Workplace: Remote ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Ramp is scaling fast in the UK. Our European operations team (Europs) onboards UK and EU businesses across Ramp’s own regulated entities and our card-issuing and payments partners. We’re a small team of specialists that runs on frontier AI tooling. Everyone builds and maintains their own automations and apps, and we’ve taken daily processes from hours to minutes. We’re hiring a senior UK KYB expert to raise the bar on how we onboard UK businesses. You’ll work the hardest cases and make the final first-line call, own escalations with our partners, keep the UK queue moving, and build the fixes that stop the same problems coming back. This is a hands-on role for someone who would rather redesign a broken requirement than work around it, and who is as comfortable in a difficult ownership structure as in the data on why cases get stuck. WHAT YOU'LL DO - Work the hardest UK onboarding cases yourself and make the final first-line (1LoD) call: complex ownership structures, EDD, PEP and adverse-media outcomes, and anything that needs judgement rather than a checklist - Keep the UK queue moving: spot what’s stuck, decide what matters most, and pick up cases yourself through leave and spikes in volume - Be the senior expert the UK team leans on: share your reasoning on hard cases, raise the bar on decisions, and help everyone get better at building as well as reviewing - Own escalations with our card-issuing and payments partners, including recurring failures, disputed or unnecessary requirements, and turning each fix into a repeatable playbook - Set the standard for customer-facing onboarding communications: clear requests, fast follow-ups, no avoidable back-and-forth - Build fixes, not workarounds: automate your own work with AI, and work with Product and Engineering to remove requirements customers shouldn’t have to meet twice - Define and track operational metrics (caseload by provider, time to close, handling time) and use them to decide what to fix next - Write consistent, evidenced 1LoD decision standards that hold up to partner sample reviews and second-line scrutiny WHAT YOU NEED - 5+ years in KYB / onboarding / financial-crime operations at a UK fintech, EMI, PI or bank - Practical working knowledge of the UK regulatory framework for EMIs/PIs: MLRs 2017, JMLSG guidance, and FCA expectations for customer due diligence - Strong judgement on complex business customers: multi-layer ownership, overseas parents, trusts, PEPs, and knowing when to escalate - Clear written communication, both with customers and in documented case decisions - Demonstrated use of AI tools in your day-to-day work to go faster or do better work, with concrete examples - A bias to fix the process rather than just work the queue   NICE-TO-HAVES - Line management of operators or analysts (strongly preferred) - Experience working with card-issuing, BaaS or payments partners on onboarding (e.g. partner due-diligence requests, sample reviews) - Safeguarding / client-money reconciliation experience - Writing requirements for Product and Engineering teams - EU onboarding experience or a second European language BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: Zug, Switzerland PIPECARE GROUP is currently looking for Quality and HSE Manager/Director (Global role) . By providing technology and service focused solutions to the international arena of the oil and gas industry, the PipeCare Group of companies has been helping our customers ensure the integrity of their pipeline and facility assets for over 20 years. Industry/sector: Oil & Gas / In Line Inspection services. We are considering only the candidates who are based in Switzerland. Position Summary: The Quality and HSE Manager/Director is a key member of the team in-charged with the design and implementation of the Quality & HSE Management System. The objective is to become more progressively effective in quality terms and in meeting both regulatory and accreditation requirements. Defining Quality & HSE Standards for all systems and complying to the same. Promoting quality achievement and performance improvement of the entire organization. Working with purchasing staff to establish quality requirements from external suppliers. Responsibilities: Defining Policies & Strategies for Quality Management & HSE that are reported to the Top Management Defining competencies for Quality Department team members Overseeing the performance of all aspects pertaining to Quality & HSE in the & at site Deciding on Quality staff recruitment based on required competencies Promoting the competency development of personnel in the scope of Quality & HSE both in the Office and in site Approving procedures for the company manually & IT ERP Setting standards for quality as well as health and safety Designing and implementing all activities pertaining to Quality & HSE Recommending to Top Management the resources budgets (assets including people) for the Department Training Quality personnel in process areas including internal auditors (including HSE) Approving all documents & records pertaining to Quality & HSE as well as the outputs of Quality Team Implementing all applicable standards in PIPECARE Deciding on Non-conformities in the CAR Format & approval the effectiveness of the actions taken against the non-conformities Identifying new concepts in Quality & implementing the suitable ones Evaluating performance of the Process, Product & Quality Team members Monitoring the performance of internal auditors Qualifying the Internal Auditors of Systems of the company Conducting all types of Quality audits within PIPECARE Approving all Quality & HSE Plans Competency Requirements: Background in Engineering – Mechanical or Electronics, QM certificates Fluent English ISO 9001 certification and work experience in Internal Auditing, documentation, QMS Minimum 5 years of work experience in managerial position (preferably in Oil&Gas industries) in medium-size organization [between 200 to 500 people] Experience in QM and QC in companies that have non-standard production/assembly lines and that had to be very flexible in meeting all client’s requirements With some international exposure Disciplined and well-organized character, presentable and good communication skills Conditions: Work in an international company, Ambitious tasks, Extensive international business trips, We are ready to consider salary expectations of successful candidates, Opportunities for internal and external trainings.

Location: Uttar Pradesh, Noida, India PIPECARE Group of Companies, a global leader in providing advanced inline inspection solutions for the Oil & Gas industry, is seeking a Project Administrator to join our dynamic team. The Project Administrator will play a key role in supporting the successful execution of projects by coordinating project administration activities, optimizing workforce allocation, and ensuring the efficient deployment of resources. The role is responsible for maintaining effective project coordination, supporting operational planning, and ensuring that field activities are executed in accordance with project schedules, client requirements, and company standards. The successful candidate will contribute to maximizing resource utilization, enhancing operational efficiency, and ensuring seamless project delivery . Key Responsibilities and Authorities: Assist Operation Director and Project Managers (ME) to prepare Project information document, including detailed execution plan with allocation of resources and Project Risk Management Plan. Work closely with Territory Directors and operations management of LIN SCAN Subsidiaries on Projects executions and timeframes. Establish the proper communication on the Projects daily work progress between the Corporate Operations Management Department and Territory Directors of LIN SCAN Subsidiaries through ERP and regular reporting. Communicate daily with field staff to review daily activities and project progress. Identify which activities require special attention of being executed as per Projects scheduled plan. Prioritize the importance of these activities for the Corporate and Subsidiary management team to overcome the shortcomings. Alert on possible slippage timely so that management can take preventive actions and prevent Project execution delays. Advice management on the activities necessary to get Projects back on the planned schedule. Assist in managing the Operations field manpower requirements. Optimize usage of field personnel. Cooperate with the Tool Management/Production Department to assure the tool fleet is optimized for all the Projects. Cooperate with Financial Department to optimize the Projects cash flow. Cooperate with other LIN SCAN departments making sure that organization benefits from the accumulated project experiences. Maintain and update the Project related data in ERP system. Ensure timely submission of invoices to clients and proactively follow up to facilitate on-time payment collection. Coordinate and support travel arrangements for field team members, ensuring timely and cost-effective travel planning. Assist in the timely submission of monthly statutory and contractual compliance documents through clients' designated portals, ensuring accuracy and adherence to submission deadlines. Execute all other tasks as requested by POM and/or Executive Team within the assigned job role. Skills/Experience: Degree in Engineering (Mechanical or relevant) plus 3 years of operation planning experience Experience in Oil and Gas sector or EPC contracting Computer skills in Microsoft word, excel and outlook at an intermediate level Fluency in English, the language of the Territory or Main Country is an advantage Ability to travel extensively if required

Location: Sharjah, United Arab Emirates PipeCare Group of companies has been helping the customers ensure the integrity of their pipeline and facility assets for over 20 years. PipeCare Group is looking for an experienced TM Repesenative who will be responsible to manages all aspects of the territory tool fleet and arranges additional tools from Corporate TM, as required. Key Responsibilities & Authorities Arrange for tools, spares and accessories to be delivered to site timely, properly configured and assembled.  These activities require intensive integration of information exchange with the Project Manager. Any shortage of complete information in the PQ shall be assessed together with Corporate TM and the Territory Director/PM so that consensus is reached on how to progress. These activities also include agreeing with the PM tool return date and arranging tool return shipment. Manage all aspects of the territory work shop including proper housekeeping and accurate records keeping. Manage and report the territory tools, spares and accessories inventory: Avoid shortages. Arrange for proper storage and labelling. Arrange for cleaning after project use. Report planned usage monthly. Report success rate of inspection tool runs monthly. Aim at 100% run success rate, assess tool performance and suggest tool design improvements. Charge the project for tool damage caused by poor handling. Arrange proper shipping of all tool, spares and accessories (to and from commercial project sites, between Territory and Corporate TM as well as from suppliers). Forecast, budget and purchase (or return tools to Corporate TM) for the tool fleet (including spares and accessories) from the market for the coming year. This forecast shall also reflect the manpower requirements and the size of the workshop facilities. Assess and record un-used spares and update inventory. Encourage the PM’s to increase/optimize tools and equipment utilization at region/territory. Skills/Experience: Minimum of Bachelor’s Degree in Engineering/Technology, OR related degree Minimum of 5 years’ experience in a tool and production related role, ideally in the Oil & Gas Industry Advance GMP training and implementation skills Strong command of English, knowledge of other languages is plus Must be flexible with work hours & timings Very good in Technical write up. Preferably with electronics or mechanical Engineering background. ERP, Microsoft office, is a basic requirement for software, having experience in Sledworks, AutoCAD software is an advantage

Location: Multiple Countries About Advantage HQ Advantage HQ is building the next generation of creator-led growth infrastructure for consumer brands. We combine creative strategy, creator partnerships, performance content, whitelisting, affiliate distribution, paid media, and proprietary technology into one integrated growth system. Our team manages more than $850 million in annual media spend and works with a network of more than 400,000 creators across Meta, TikTok, and YouTube. Through Meteoric AI, our proprietary intelligence platform, we use data and AI to improve decision-making across creative production, creator selection, customer acquisition, campaign performance, and brand growth. We work with ambitious consumer brands across health, wellness, beauty, nutrition, personal care, and lifestyle. The Opportunity Our media organization is growing, and strong performance at scale requires more than talented Media Buyers. We need leaders who can build the systems, processes, and operating rhythms that allow teams to deliver consistently as client volume grows. The Media Operations Manager will manage Media Buying teams while owning the systems that support their performance. You will be responsible for turning a group of capable individuals into a well-run operating unit. You will work closely with Media Buying leadership and cross-functional teams to improve execution, capacity, quality, and team performance. What You'll Own Build the team operating system You will establish clear workflows, operating rhythms, standards, and accountability mechanisms for the teams you manage. You will determine what needs to happen consistently across accounts and build practical systems that make that possible. Manage team performance You will lead Team Leads, Media Buyers, and Media Analysts and hold the team accountable for performance, quality, and execution. You will create a clear feedback loop between individual performance, team performance, and client outcomes. Improve operational efficiency You will identify bottlenecks, recurring errors, unnecessary manual work, and gaps in communication. You will redesign processes and introduce tools, automation, and documentation where they create meaningful improvements. Manage capacity and resources You will monitor workload across teams and make recommendations around account allocation, hiring, staffing, and resource requirements. As client volume changes, you will ensure the organization has the capacity to support it. Develop leaders You will coach Team Leads and high-potential Media Buyers and help build the next layer of leadership within the organization. Who You Are You are an experienced media leader who has moved beyond managing your own accounts. You understand that good teams need clear expectations, reliable systems, strong managers, and accountability. You enjoy finding the reason behind recurring problems and fixing the system instead of repeatedly addressing the symptom. You have strong paid media judgment, but your primary leverage comes from making other people and teams more effective. You are comfortable operating with incomplete information and taking ownership of problems that do not come with predefined solutions. Experience We Value 6+ years of experience in paid media, performance marketing, growth marketing, or a related field Strong e-commerce experience Experience managing Media Buyers, Analysts, Team Leads, or similar professionals Experience building or improving operating processes and team workflows Strong knowledge of Meta, Google, TikTok, and other paid media platforms Experience with performance management and team development Experience managing team capacity and resource allocation Strong analytical, organizational, and communication skills Experience in an agency, growth, or high-volume client environment is valuable Why Join Advantage HQ This is an opportunity to help build the operating infrastructure behind a rapidly growing media organization. You will have significant ownership over how teams work, how performance is measured, how capacity is managed, and how we scale without allowing operational complexity to slow us down. Compensation & Location $50,000 - $110,000 USD total annual compensation, including base salary, performance bonus, and equity. Fully remote. We have built the infrastructure for high-performance distributed teams and trust our people to do their best work from wherever they work best. We are open to candidates globally. We care far more about ownership, judgment, and execution than geography. If you're excited by leading teams, building better operating systems, solving recurring problems, and helping a growing media organization scale, we'd love to hear from you.

Location: Multiple Countries About Advantage HQ Advantage HQ is building the next generation of creator-led growth infrastructure for consumer brands. We combine creative strategy, creator partnerships, performance content, whitelisting, affiliate distribution, paid media, and proprietary technology into one integrated growth system. Our team manages more than $850 million in annual media spend and works with a network of more than 400,000 creators across Meta, TikTok, and YouTube. Through Meteoric AI, our proprietary intelligence platform, we use data and AI to improve decision-making across creative production, creator selection, customer acquisition, campaign performance, and brand growth. We work with ambitious consumer brands across health, wellness, beauty, nutrition, personal care, and lifestyle. The Opportunity At our scale, operational problems rarely exist within one team. A process that works for five people may fail at fifty. A training gap in one team can become a performance issue across dozens of accounts. Capacity decisions made too late can affect client delivery. The Senior Media Operations Manager will be responsible for solving these problems at a broader organizational level. You will lead multiple media teams and managers while building the systems, standards, and processes that allow Advantage HQ's Media Buying organization to scale. What You'll Own Scale the Media Operations system You will identify what is preventing the media organization from operating more efficiently and build systems to address those constraints. This includes processes for account management, campaign execution, quality control, reporting, escalation, training, and performance management. Lead multiple teams and managers You will manage multiple teams through their respective leaders and establish clear expectations for performance, quality, and leadership. You will develop Managers and Team Leads rather than becoming the escalation point for every operational issue. Build performance and quality frameworks You will define the metrics and operating mechanisms used to understand whether teams are performing effectively. You will identify trends across accounts and teams and turn those insights into organizational improvements. Own capacity planning You will work with leadership to understand client growth, team capacity, hiring requirements, and resource allocation. You will help the organization anticipate capacity constraints rather than reacting after teams become overloaded. Drive continuous improvement You will identify opportunities to use technology, AI, automation, and better processes to improve productivity and reduce unnecessary operational work. You will establish a culture where teams continuously improve how they operate. Who You Are You are a systems thinker who understands paid media deeply and knows how to operate through other leaders. You are comfortable looking across multiple teams and identifying patterns that individual managers may not see. You are highly analytical but practical. You care about metrics, but you also understand that systems only work when people actually use them. You enjoy building structure in environments that are still evolving and are comfortable making decisions without having every answer available. Experience We Value 8+ years of experience in paid media, performance marketing, growth, or a related field Extensive e-commerce experience 3+ years managing media teams, managers, or multiple team leads Experience building scalable operating systems and processes Experience with capacity planning, workforce planning, and resource allocation Strong understanding of media performance and client delivery Experience with automation, AI, analytics, or operational technology is valuable Strong leadership, analytical, and organizational skills Experience in a high-growth agency, performance marketing, or similar environment Why Join Advantage HQ You will have the opportunity to help design how a large-scale media organization actually operates. Your work will influence how teams are structured, how managers lead, how performance is measured, how resources are allocated, and how Advantage HQ scales its media capabilities without sacrificing quality. Compensation & Location $60,000 - $120,000 USD total annual compensation, including base salary, performance bonus, and equity. Fully remote. We have built the infrastructure for high-performance distributed teams and trust our people to do their best work from wherever they work best. We are open to candidates globally. We care far more about ownership, judgment, and execution than geography. If you're excited by building scalable systems, developing leaders, improving operational performance, and solving complex challenges across multiple teams, we'd love to hear from you.

Location: Rio de Janeiro, Brazil About Advantage HQ Advantage HQ is building the next generation of creator-led growth infrastructure for consumer brands. We combine creative strategy, creator partnerships, performance content, whitelisting, affiliate distribution, paid media, and proprietary technology into one integrated growth system. Our team manages more than $850 million in annual media spend and works with a network of more than 400,000 creators across Meta, TikTok, and YouTube. Through Meteoric AI, our proprietary intelligence platform, we use data and AI to improve decision-making across creative production, creator selection, customer acquisition, campaign performance, and brand growth. We work with ambitious consumer brands across health, wellness, beauty, nutrition, personal care, and lifestyle. The Opportunity Our media organization is growing, and strong performance at scale requires more than talented Media Buyers. We need leaders who can build the systems, processes, and operating rhythms that allow teams to deliver consistently as client volume grows. The Media Operations Manager will manage Media Buying teams while owning the systems that support their performance. You will be responsible for turning a group of capable individuals into a well-run operating unit. You will work closely with Media Buying leadership and cross-functional teams to improve execution, capacity, quality, and team performance. What You'll Own Build the team operating system You will establish clear workflows, operating rhythms, standards, and accountability mechanisms for the teams you manage. You will determine what needs to happen consistently across accounts and build practical systems that make that possible. Manage team performance You will lead Team Leads, Media Buyers, and Media Analysts and hold the team accountable for performance, quality, and execution. You will create a clear feedback loop between individual performance, team performance, and client outcomes. Improve operational efficiency You will identify bottlenecks, recurring errors, unnecessary manual work, and gaps in communication. You will redesign processes and introduce tools, automation, and documentation where they create meaningful improvements. Manage capacity and resources You will monitor workload across teams and make recommendations around account allocation, hiring, staffing, and resource requirements. As client volume changes, you will ensure the organization has the capacity to support it. Develop leaders You will coach Team Leads and high-potential Media Buyers and help build the next layer of leadership within the organization. Who You Are You are an experienced media leader who has moved beyond managing your own accounts. You understand that good teams need clear expectations, reliable systems, strong managers, and accountability. You enjoy finding the reason behind recurring problems and fixing the system instead of repeatedly addressing the symptom. You have strong paid media judgment, but your primary leverage comes from making other people and teams more effective. You are comfortable operating with incomplete information and taking ownership of problems that do not come with predefined solutions. Experience We Value 6+ years of experience in paid media, performance marketing, growth marketing, or a related field Strong e-commerce experience Experience managing Media Buyers, Analysts, Team Leads, or similar professionals Experience building or improving operating processes and team workflows Strong knowledge of Meta, Google, TikTok, and other paid media platforms Experience with performance management and team development Experience managing team capacity and resource allocation Strong analytical, organizational, and communication skills Experience in an agency, growth, or high-volume client environment is valuable Why Join Advantage HQ This is an opportunity to help build the operating infrastructure behind a rapidly growing media organization. You will have significant ownership over how teams work, how performance is measured, how capacity is managed, and how we scale without allowing operational complexity to slow us down. Compensation & Location $50,000 - $110,000 USD total annual compensation, including base salary, performance bonus, and equity. Fully remote. We have built the infrastructure for high-performance distributed teams and trust our people to do their best work from wherever they work best. We are open to candidates globally. We care far more about ownership, judgment, and execution than geography. If you're excited by leading teams, building better operating systems, solving recurring problems, and helping a growing media organization scale, we'd love to hear from you.

Location: Edinburgh, IN, United States About SITE 525 SITE 525 is at the forefront of delivering cutting‑edge training solutions for information maneuver specialists. Our mission is to empower the warfighter with realistic, high‑fidelity training environments that simulate the challenges of modern information warfare. This Operations Manager role will support the Muscatatuck Training Center Advanced Cyber Center – Testing, Training & Experimentation (MACC‑TTE) contract and is contingent upon award. The position is located at Camp Atterbury in Edinburgh, IN. Responsibilities Lead day‑to‑day MACC‑TTE operations, maintenance, development, and customer support, ensuring continuity of operations and mission readiness. Plan and execute testing and training events by integrating sponsor requirements, coordinating resources, and ensuring compliance with contract objectives. Manage staffing, budgets, deliverables, and schedules; monitor performance metrics and risks; report regularly to the Program Manager and government client. Serve as Deputy Program Manager, acting for the PM when required and representing the program to senior DoD and National Guard stakeholders. Drive process improvements, quality management, and compliance with DoD, NGB, and Army regulations and contract requirements. Required Qualifications Active TS/SCI clearance and ability to maintain it. Ten or more years of program or operations management experience in DoD or similar large‑scale technology programs (cyber range, IT/OT, information warfare). Proven track record leading multi‑disciplinary teams in planning and executing complex training and test events, with expertise in integrating technical, logistical, and operational requirements. Demonstrated ability to manage budgets and schedules for programs exceeding $5 million. Bachelor’s degree in engineering, computer science, business, or related discipline; PMP or equivalent certification. Preferred Qualifications Experience with cyber‑range operations, training support, and Joint/Interagency coordination. Familiarity with National Guard Bureau, Joint Staff, or Army acquisition processes. Ability to work across cybersecurity, networking, systems engineering, and RF teams. IAT Level 2 certification (e.g., Security+ CE).

Location: Muscatatuck, IN, United States Job Title Multidomain Operations Manager (Project Management Specialist II) Why IDS? IDS believes in resolving conflict, building innovative approaches to do so. Combining operational expertise with an intimate understanding of today’s greatest challenges, we bring our customers the solutions required for success in a complex and multidimensional world. IDS tailors solutions for a diverse range of government, military, nonprofit, and public-sector clients. Locations Muscatatuck, Indiana Shifts Available Please note, candidates must be flexible. Shift times are general hours; some projects may require earlier or later reporting based on customer requirements. Job Description IDS is seeking a Multidomain Operations Manager (Project Management Specialist II) to support the planning, development, coordination, and execution of complex multidomain operations projects. The selected candidate will lead efforts focused primarily on Electronic Warfare (EW) operations, with a secondary focus on Cyber Operations, while supporting integration across multiple operational domains. This position requires a proven ability to manage large-scale projects, coordinate with internal and external stakeholders, establish responsibilities, manage schedules and budgets, and ensure successful execution of mission requirements. The ideal candidate will bring a strong understanding of multidomain operations and the ability to synchronize efforts across diverse organizations and functional areas. Key Duties • Plan, scope, develop, design, and direct major multidomain operations projects. • Lead project efforts focused on Electronic Warfare operations and related mission requirements. • Support integration of Cyber Operations into multidomain planning and execution activities. • Coordinate with external agencies, organizations, and stakeholders to achieve project objectives. • Collaborate with internal functional elements to establish responsibilities and align expectations. • Develop and maintain project schedules, milestones, and deliverables. • Monitor project execution to ensure requirements, timelines, and objectives are met. • Control and manage project budgets and resource allocations. • Facilitate communication and coordination among participating organizations and mission partners. • Identify project risks and develop mitigation strategies to support successful outcomes. • Support multidomain operational planning and integration activities across various mission areas. • Provide project status updates, reports, and recommendations to leadership and stakeholders. Requirements • Bachelor's degree or equivalent experience. • Active Top Secret security clearance required. • Minimum of 8–10 years of experience planning, scoping, developing, designing, and directing major projects with broad requirements in Multidomain Operations. • Experience focused on Electronic Warfare operations with a secondary focus on Cyber Operations. • Preferred experience in Electronic Warfare. • Cyber Operations and Intelligence Operations experience will be considered. • Demonstrated experience coordinating with external contributing agencies and organizations. • Demonstrated experience coordinating with various functional elements within an organization. • Demonstrated experience establishing responsibilities and setting expectations across stakeholders. • Demonstrated experience controlling and managing project budgets and schedules. Compensation • Competitive Hourly Pay • Benefits

Location: Muscatatuck, IN, United States Operations Manager – II (General and Operations Management) Why IDS? IDS believes in solving complex challenges through innovation, technical expertise, and operational excellence. We support critical missions across government and defense sectors, delivering impactful solutions that enhance national security. Joining IDS means contributing to meaningful, mission-driven work in highly dynamic environments. Location Muscatatuck Indiana Job Description IDS is seeking a skilled Operations Manager II to support cyber range and training operations within a Department of Defense (DoD) environment. This role requires a hands-on leader with experience managing cyber training programs, coordinating operational activities, and supporting enterprise-level cyber test and training environments. The Operations Manager will play a key role in planning, executing, and evaluating cyber training events while ensuring alignment with mission objectives and technical requirements. Key Responsibilities Plan, coordinate, and execute cyber range and training operations Lead and manage cyber training programs for Army and Joint environments Oversee daily operational activities within cyber testbed environments Ensure training effectiveness through evaluation and continuous improvement Coordinate with senior DoD stakeholders and leadership Support integration of IT/OT systems, networking, and cyber infrastructure Manage schedules, resources, and operational priorities Maintain operational readiness of cyber range capabilities Requirements Education Bachelor’s degree in network engineering, Cybersecurity, Information Management, or related discipline OR equivalent experience in lieu of degree Experience Minimum of 7 years of experience in cyber range or computer testbed environments Minimum of 7 years of program management or equivalent senior-level DoD / defense industry experience Minimum of 2 years of experience supporting Army and Joint cyber training exercises Strong experience planning, executing, and evaluating cyber training programs Experience working with senior DoD personnel and stakeholders Demonstrated ability to manage operations in fast-paced, mission-driven environments Technical Skills Working knowledge of: Operational Technology (OT) / Information Technology (IT) systems Networking and infrastructure environments Cellular systems and communications technologies Cyber range platforms and test environments Desired Skills Strong project and operations management abilities Excellent leadership and coordination skills Strong communication and stakeholder engagement Ability to manage multiple priorities simultaneously Experience in training environment optimization and performance improvement Security Clearance Active Top Secret (TS) / Sensitive Compartmented Information (SCI) required

Location: Poland About Improvado Improvado is an AI-powered marketing data platform built for mid-market and enterprise teams. We help companies automate complex marketing data workflows, unify data at scale, and surface insights through BI and AI. Brands like Genentech, T-Mobile, Activision, and H&R Block rely on us to simplify analytics and improve marketing performance. We’re a fast-growing Series A startup backed by $34M in funding and driven by a team that moves fast, stays curious, and cares about high-quality execution. About the role Improvado is a marketing data platform for enterprise brands and agencies. You will own how our revenue runs and how it is measured. That covers Salesforce and the GTM tools, the path from signed contract to paid invoice, the revenue data model, and the reports leadership decides from. You work closely with the analytics team: you don’t have to build the data models yourself, but you must read them, spot what is wrong and say what to change. You work through AI agents daily, doing the work of a bigger team. What you will do Salesforce and GTM stack Own Salesforce configuration, release process and user access, plus the integrations around it (Gong, Clay, Lemlist, enrichment, e-signature, lead routing). Keep CRM data clean with guardrails that block mistakes. Manage licences and vendor renewals. Maintain the Salesforce manual and RevOps SOPs, and train new hires. Contract to cash Own ARR and bookings logic (new, upsell, downsell, churn, renewals) and keep agreement, opportunity, and invoice consistent. Run the closed-deals and billing check with Finance. Fix errors at the source and add a control so they don’t repeat. Audit invoices, track and chase unpaid ones, and prepare quarterly commission and quota reports. Revenue analytics and data model Own the quarterly sales analytics pack, the CRO report, the forecast and pipeline coverage (including CS renewal inputs). Track funnel conversion, explain why deals move, stall or slip, and keep attribution correct with Marketing. Query ClickHouse daily, trace any number to its source, and write specs for model changes. Give each metric one documented definition and add data quality checks. Build leadership dashboards, retire unused ones, and end every analysis with a recommendation, a number and an owner. AI and automation Use coding agents (Claude Code, Codex) for queries, scripts and Salesforce automation, and always verify their output. Automate manual work (invoice and payment checks, CRM hygiene, deal-risk alerts, call analysis) and measure hours saved and errors avoided. Ownership Be the single RevOps contact for Sales, CS, Marketing, Finance and Product. Turn each request into a task with an owner, date and success metric. Requirements 4-6+ years in RevOps, Sales Ops or GTM systems in B2B SaaS, with hands-on admin of a live Salesforce org. Strong SQL and comfort in a modeled warehouse (layers, lineage, one definition per metric). dbt is a plus. Deep knowledge of the B2B SaaS revenue cycle: funnel, pipeline, forecast, ARR, churn, renewals. Experience running the money side: contracts, invoicing, collections, kept in sync with the CRM. Proof you build with AI agents: something you shipped that others use. Fluent English and clear written updates without being asked. Nice to have Salesforce Administrator or Advanced Administrator certification. ClickHouse or another columnar warehouse, and any BI tool. Salesforce development (Apex, triggers, API). Gong, Clay, Lemlist, or workflow automation tools. Billing, CPQ, or accounting systems. HubSpot to Salesforce migration. Attribution or CS health score data. Martech or analytics company background. What We Offer Remote-first environment Strong product/market fit: marketing data product for US-based enterprises 20 working days of PTO per year US holidays and additional days off Professional development reimbursement

Location: Gurugram, Haryana, India NEOLYTIX Team Lead – AR (RCM) Accounts Receivable & Denials · US Healthcare EXPERIENCE 4–5 Yrs AR · 1+ Yr TL FUNCTION Operations – RCM LOCATION Gurugram (Onsite) SHIFT Night (US Hours) Experience gate — This role requires 4–5 years of US healthcare AR experience, of which a minimum of 1 year must be as a Team Lead with formal team ownership (targets, coaching, reviews). SME/mentor-only profiles without TL accountability will not qualify. About the Role The Team Lead – AR runs a pod of AR associates on live US provider accounts — owning the day’s output, the queue, the quality, and the people. This is a floor-leadership seat: you carry targets, run huddles, unblock associates in real time, and answer for your pod’s numbers in the weekly review. You still know the work cold — when a complex denial or an angry payer call needs handling, you can take the headset. Key Responsibilities Run the Pod Own daily allocation and queue management across assigned AR buckets — the right accounts, worked in the right order, by the right people. Drive daily productivity and quality targets; track per-associate output and intervene early, not at month-end. Run daily huddles — payer updates, error patterns from QA, and priorities for the shift. Own the Outcomes Answer for pod-level metrics — resolution rate, aged-AR movement, appeal TAT, and quality scores — in weekly reviews with the AM/Manager. Handle escalated accounts and complex denials personally when needed. Partner with QA on calibration and turn audit findings into floor-level fixes. Build the People Coach associates on payer-specific nuances, documentation quality, and call handling. Manage shift adherence, leave planning, and floor discipline for the pod. Identify and develop Sr Associate potential; give structured input into appraisals. Skills & Experience Must-Have 4–5 years of hands-on US healthcare AR (provider side), with strong denials and appeals depth. Minimum 1 year as a Team Lead with formal ownership of team targets, coaching, and performance conversations. Command of AR metrics and the levers behind them — you can explain why a bucket moved, not just that it did. Experience on practice-management / EHR platforms — Epic, AdvancedMD, or athenahealth preferred; similar platforms considered. Preferred Experience running a pod across multiple clients or specialties. Exposure to workforce basics — shrinkage, occupancy, and staffing math. Eligibility Criteria Education: Bachelor’s degree (any discipline) is mandatory and must be completed — candidates currently pursuing a degree, or with an incomplete/dropped graduation, are not eligible. Communication: Strict — confident spoken and written English for payer calls, floor communication, client notes, and weekly reviews with management. Work mode & shift: Onsite at Gurugram, 5 days a week, on a fixed night (US-hours) shift — reliable attendance, punctuality, and roster adherence are essential. Systems: Comfortable with billing/EHR platforms and MS Excel for allocation, tracking, and pod-level reporting. Notice period: Immediate joiners or candidates on short notice strongly preferred. Performance Expectations You will be measured on clear, role-specific metrics: Pod resolution / collection rate against target. Aged-AR movement (90+/120+) for the pod. Pod quality score (QA) and calibration adherence. Productivity vs. target, shift adherence, and pod attrition. Hiring Process Aptitude & Skill based assessment. Domain & operations interview (RCM knowledge, scenarios). HR discussion (fitment, shift, notice). Why Join Neolytix US Healthcare Depth Live US provider accounts across 270+ client organizations — real RCM, not a training bench. Clear Growth Path Associate → Sr Associate → QA / TL → AM: progression tied to performance. Multi-Platform Exposure Hands-on across Epic, AdvancedMD, athenahealth, and more — skills that travel. Stable, Growing MSO A fast-growing US-headquartered organization with centres in Chicago, Gurugram, and Manila.

Location: Gurugram, Haryana, India NEOLYTIX Team Lead – AR (RCM) Accounts Receivable & Denials · US Healthcare EXPERIENCE 4–5 Yrs AR · 1+ Yr TL FUNCTION Operations – RCM LOCATION Gurugram (Onsite) SHIFT Night (US Hours) Experience gate — This role requires 4–5 years of US healthcare AR experience, of which a minimum of 1 year must be as a Team Lead with formal team ownership (targets, coaching, reviews). SME/mentor-only profiles without TL accountability will not qualify. About the Role The Team Lead – AR runs a pod of AR associates on live US provider accounts — owning the day’s output, the queue, the quality, and the people. This is a floor-leadership seat: you carry targets, run huddles, unblock associates in real time, and answer for your pod’s numbers in the weekly review. You still know the work cold — when a complex denial or an angry payer call needs handling, you can take the headset. Key Responsibilities Run the Pod Own daily allocation and queue management across assigned AR buckets — the right accounts, worked in the right order, by the right people. Drive daily productivity and quality targets; track per-associate output and intervene early, not at month-end. Run daily huddles — payer updates, error patterns from QA, and priorities for the shift. Own the Outcomes Answer for pod-level metrics — resolution rate, aged-AR movement, appeal TAT, and quality scores — in weekly reviews with the AM/Manager. Handle escalated accounts and complex denials personally when needed. Partner with QA on calibration and turn audit findings into floor-level fixes. Build the People Coach associates on payer-specific nuances, documentation quality, and call handling. Manage shift adherence, leave planning, and floor discipline for the pod. Identify and develop Sr Associate potential; give structured input into appraisals. Skills & Experience Must-Have 4–5 years of hands-on US healthcare AR (provider side), with strong denials and appeals depth. Minimum 1 year as a Team Lead with formal ownership of team targets, coaching, and performance conversations. Command of AR metrics and the levers behind them — you can explain why a bucket moved, not just that it did. Experience on practice-management / EHR platforms — Epic, AdvancedMD, or athenahealth preferred; similar platforms considered. Preferred Experience running a pod across multiple clients or specialties. Exposure to workforce basics — shrinkage, occupancy, and staffing math. Eligibility Criteria Education: Bachelor’s degree (any discipline) is mandatory and must be completed — candidates currently pursuing a degree, or with an incomplete/dropped graduation, are not eligible. Communication: Strict — confident spoken and written English for payer calls, floor communication, client notes, and weekly reviews with management. Work mode & shift: Onsite at Gurugram, 5 days a week, on a fixed night (US-hours) shift — reliable attendance, punctuality, and roster adherence are essential. Systems: Comfortable with billing/EHR platforms and MS Excel for allocation, tracking, and pod-level reporting. Notice period: Immediate joiners or candidates on short notice strongly preferred. Performance Expectations You will be measured on clear, role-specific metrics: Pod resolution / collection rate against target. Aged-AR movement (90+/120+) for the pod. Pod quality score (QA) and calibration adherence. Productivity vs. target, shift adherence, and pod attrition. Hiring Process Aptitude & Skill based assessment. Domain & operations interview (RCM knowledge, scenarios). HR discussion (fitment, shift, notice). Why Join Neolytix US Healthcare Depth Live US provider accounts across 270+ client organizations — real RCM, not a training bench. Clear Growth Path Associate → Sr Associate → QA / TL → AM: progression tied to performance. Multi-Platform Exposure Hands-on across Epic, AdvancedMD, athenahealth, and more — skills that travel. Stable, Growing MSO A fast-growing US-headquartered organization with centres in Chicago, Gurugram, and Manila.

Location: Gurugram, Haryana, India NEOLYTIX Senior Manager, AR RCM Operations  |  Accounts Receivable  |  Gurugram DEPARTMENT Operations, RCM EXPERIENCE 15+ Years LOCATION Gurugram (Onsite) SHIFT US Shift REPORTS INTO CEO & COO ⚠  US Shift: This role operates on a US-aligned shift, onsite at our Gurugram delivery centre. Consistent availability during US business hours is non-negotiable. Apply only if you can commit to this fully. ⚠  Non-Negotiable: A minimum of 15 years of hands-on US healthcare AR and RCM experience is required. Profiles without this depth of domain experience will not be considered regardless of seniority or education. About the Role Neolytix is a US-headquartered healthcare managed services organization serving 270+ provider organizations across the United States, with delivery operations in Gurugram, Manila, and Chicago. Our RCM practice runs medical coding, charge entry, payment posting, and AR and denials management for physician groups and health systems across multiple specialties and payer environments. The Senior Manager, AR RCM is the most senior AR delivery leader in the India operations. Reporting directly to the CEO and COO, this role carries full accountability for AR performance across the Neolytix client portfolio: net collection rates, AR aging, denial resolution, follow-up compliance, and the teams that execute this work every day. This is not a monitoring role and not a reporting role. You own the outcome. If AR aging is trending in the wrong direction, you know why before leadership asks. If a client's net collection rate is below benchmark, you have a recovery plan before the QBR. You lead a multi-tier AR team, hold SLAs before they breach, and bring strategic clarity to the CEO and COO on the financial health of every account. If that describes the way you have built your career, this role is built for you. Key Responsibilities 1. AR Delivery Ownership & SLA Accountability Own end-to-end AR performance across the full Neolytix client portfolio: follow-up compliance, AR aging distribution, denial resolution timelines, and net collection rates. Define and enforce SLA commitments by account: touch cadences, AR aging thresholds, payer follow-up windows, and escalation timelines. Drive the operating cadence: daily floor reviews, weekly performance dashboards, and monthly executive reporting to the CEO and COO. Serve as the senior escalation authority for all AR delivery issues, with direct accountability for resolution and root-cause documentation. 2. Revenue & Financial Performance Own the financial metrics that matter: net collection rate, AR aging distribution (including AR >90), first-pass yield, denial rate, cost to collect, and payment variance. Identify revenue optimization opportunities within the existing portfolio: payer mix trends, underpayment patterns, denial root causes, and write-off risk. Present financial performance analysis and recovery plans to the CEO and COO with clarity and conviction. You do not describe the chart; you explain what it means and what you are doing about it. 3. Denial Management & Payer Strategy Own the denial management function end to end: root cause categorization, appeal workflows, payer-specific escalation protocols, and first-pass improvement plans. Stay current on payer policy changes, CMS billing updates, and coding guideline shifts that affect denial rates and collection timelines. Develop payer-specific follow-up strategies and embed them into team workflows and SOPs. 4. Team Leadership & Talent Development Lead a multi-tier AR team: Team Leads, Senior Associates, and Associates across the AR and denials function. Own performance management, succession planning, and high-potential identification for the AR org. Partner with Talent Management on hiring, onboarding, and retention of AR talent, including calibrating role requirements for the team as it scales. Build a performance culture grounded in accountability, data fluency, and continuous improvement. 5. Client Engagement & Retention Act as the senior operational partner for strategic AR accounts, maintaining relationships at the decision-maker level. Lead and contribute to Quarterly Business Reviews, performance reporting, and service expansion conversations. Surface delivery risks proactively and communicate resolution plans to clients before issues escalate. 6. Process Excellence & Compliance Own SOPs for all AR workflows: initial follow-up, denial management, appeals, escalation, and write-off protocols. Ensure operations remain compliant with HIPAA, CMS billing requirements, and payer-specific compliance standards. Drive continuous improvement across AR workflows using structured problem-solving and root-cause analysis. What You Bring Must-Have 15 or more years of US healthcare AR and RCM experience, with senior leadership accountability over large multi-specialty AR portfolios. Mastery of AR financial metrics: net collection rate, AR aging distribution, denial rate, first-pass yield, cost to collect. You can explain what moves each one and defend your analysis when challenged. Deep denial management expertise: root cause categorization, payer-specific appeal strategies, and a track record of improving first-pass rates. Experience leading multi-tier AR teams of 50 or more FTEs, including Team Leads and supervisors. Commercial payer experience across BCBS, Aetna, Cigna, UHC, and regional payers, alongside Medicare and Medicaid. Multi-specialty billing exposure: physician groups, hospital systems, or both. Excellent client-facing communication: comfortable presenting to C-suite clients and internal senior leadership with equal confidence. Commitment to the US shift, onsite in Gurugram. Strong Preference Prior experience in a BPO, MSO, or KPO environment delivering AR services for US healthcare clients, not in-house captive only. Exposure to multiple billing and EHR platforms: AdvancedMD, Athenahealth, Epic, Kareo, Centricity, or similar. Track record of building or restructuring an AR team and improving performance metrics within 12 months. Power BI or advanced Excel for AR performance tracking and executive reporting. Nice-to-Have MBA or postgraduate degree in healthcare administration, business, or a related discipline. Six Sigma Green Belt or equivalent process improvement methodology applied to an AR workflow. CPAT (Certified Patient Account Technician) or equivalent AR or RCM certification. Experience across multi-geography delivery: India and Philippines operating in parallel. Who You Are You treat AR aging as a story, not a spreadsheet. You know what each band means for revenue risk and you communicate it that way to leadership. You hold SLAs before clients ask about them. Reactive escalation management is not something you do. You can tell the CEO what a number means, not just what it is. Your analysis ends with a so-what and a plan, not a chart. You hold your team to a high standard without losing them. Accountability and development are not in tension in the way you lead. You see denial patterns before they become denial trends. Root cause is where you start, not where you finish. Eligibility Criteria Education: Graduate degree mandatory. Postgraduate degree (MBA or equivalent) preferred. Experience: 15 or more years in US healthcare AR and RCM. Non-negotiable. Communication: Excellent spoken and written English. You will present to the CEO and COO regularly and manage senior client relationships. Communication below this standard will not progress. Shift: US-aligned shift, onsite in Gurugram. This is firm. Apply only if you can commit to this consistently. Notice Period: 30 to 45 days preferred. Up to 60 days considered for the right profile. Performance Expectations (KPIs) In the first 12 months: Net collection rate: sustained at or above agreed client benchmarks across the managed portfolio. AR >90 days: percentage trending down or held within client SLA thresholds. Denial rate and first-pass yield: measurable improvement within 90 days on priority accounts. SLA achievement: 95% or above on committed follow-up and resolution timelines across the portfolio. Client retention: no unplanned exits attributable to AR delivery performance. Team performance: productivity and quality metrics for the AR team within benchmark, with clear improvement plans for underperforming sub-teams. Executive reporting: weekly and monthly dashboards delivered accurately and on time, with actionable narratives, no follow-up questions from the COO needed. Hiring Process Stage 1: Talent Management screening and profile review. AR domain depth and tenure verified at this stage. Stage 2: Functional interview with the COO covering AR delivery depth, financial metric fluency, denial management approach, and team leadership track record. Stage 3: Conversation with the CEO covering strategic fit, client philosophy, and leadership approach. Stage 4: Reference checks and offer. Why Join Neolytix Senior Leadership, Real Scope Own AR delivery for 270+ US provider organizations. This is not a slice of a portfolio. It is the entire function, reporting directly to the CEO and COO. Strategic Visibility Direct access to and regular engagement with senior leadership. Your analysis and judgment directly inform how the business runs and grows. Build, Not Just Run Significant opportunity to shape how the AR function scales: team structure, process standards, tooling, and performance frameworks. Competitive Package Compensation benchmarked to senior RCM leadership in Delhi NCR, with performance-linked incentives tied to portfolio outcomes.

Location: Gurugram, Haryana, India NEOLYTIX Associate Director - RCM RCM  |  Credentialing  |  India Delivery Leadership DEPARTMENT Operations EXPERIENCE 16–20 Years LOCATION Gurugram (Onsite) REPORTS INTO CEO & COO About the Role The Associate Director, RCM Operations is Neolytix's senior-most delivery leader in India, accountable for the end-to-end performance of our RCM and Credentialing service lines. This is not a monitoring role. The AD owns the outcome: SLAs, quality, client satisfaction, team capability, and the P&L that sits behind every engagement. Reporting to the COO and CEO, this seat carries direct authority over Operations Managers, Team Leads, and front-line specialists across both service lines. You will be the primary escalation authority for all delivery issues, the senior client-facing voice for operational matters, and the architect of how Neolytix's India delivery function scales. If you have spent your career running large healthcare operations at a high standard, know what great RCM and Credentialing delivery looks like from the floor up, and are ready to own both the number and the team, this is the role. Key Responsibilities 1. Delivery & SLA Ownership Own end-to-end SLA performance across RCM sub-functions: AR follow-up, billing, payment posting, charge posting, and denial management. Own Credentialing operations in full: provider enrollment, re-credentialing, CAQH maintenance, expirable tracking, and payer-specific workflows. Drive the operating cadence: daily floor reviews, weekly performance dashboards, monthly COO reporting, and escalation resolution. Serve as the senior escalation authority for all delivery issues across both service lines, with direct accountability for resolution timelines. 2. Capacity Planning & P&L Own the India delivery P&L for RCM and Credentialing, managing cost-to-serve, billing realization, and margin targets. Lead headcount planning, capacity modeling, and resource allocation aligned to client volume commitments and pipeline. Partner with the COO on ramp-up plans for new client onboardings, covering hiring, training, and floor-readiness timelines. 3. Client Engagement & Retention Act as the senior operational partner for key clients, building trusted and long-term relationships with client-side stakeholders. Lead and contribute to Quarterly Business Reviews, performance reporting, and service expansion discussions. Proactively surface delivery risks, drive resolution, and communicate transparently with client stakeholders before issues escalate. 4. People Leadership & Talent Development Lead, coach, and develop a multi-tier team: Operations Managers, Team Leads, and front-line specialists across RCM and Credentialing. Own succession planning, performance management cycles, and high-potential identification for the ops org. Partner with Talent Management on hiring, onboarding, and retention strategies for RCM and Credentialing talent. Build a performance culture grounded in accountability, continuous feedback, and professional growth. 5. Process Excellence & Technology Drive continuous improvement across both service lines using structured problem-solving approaches. Champion automation and technology adoption to improve throughput, reduce error rates, and lower cost-to-serve. Own SOPs, process documentation, and audit readiness across RCM and Credentialing workflows. Collaborate with analytics and technology teams to build performance visibility and reporting infrastructure. 6. Governance & Compliance Ensure all operations remain compliant with HIPAA, CMS guidelines, and payer-specific requirements. Own internal QA frameworks, audit processes, and remediation planning for both service lines. Maintain documentation standards and escalation protocols that support SSAE-18 and SOC 2 readiness. What You Bring Must-Have Full-time MBA / PGDM or equivalent postgraduate degree. 16 to 20 years in US healthcare revenue cycle management, with at least 5 years in a senior leadership role heading multi-functional delivery teams of 100+ FTEs. Demonstrated experience leading Credentialing operations at scale: provider enrollment, re-credentialing, CAQH, and payer contracting workflows. Strong command of RCM workflows across the full cycle: AR follow-up, billing, payment posting, charge posting, and denial management. Prior experience in a BPO, MSO, or KPO environment serving US healthcare providers. Proven P&L ownership: cost-to-serve management, headcount planning, and capacity modeling in a delivery environment. Ability to build and read operational dashboards, interpret KPIs, and drive decisions from data. Excellent communication with the ability to engage C-suite clients and internal leadership with equal fluency. Strong Preference Experience managing multi-geography delivery operations spanning India and Philippines. Familiarity with PM and EHR platforms: AdvancedMD, Athenahealth, Kareo, Epic, or Centricity. Track record of leading go-live transitions and new client onboarding at scale. Nice-to-Have Six Sigma or Lean certification. Exposure to AI-assisted workflows or automation tools within RCM environments. Experience in SSAE-18 / SOC 2 compliance environments. Eligibility Criteria Education: Full-time Postgraduate degree (MBA / PGDM or equivalent) mandatory. Part-time, correspondence, or distance-learning qualifications are not accepted. Communication: Excellent spoken and written English. Confident in client-facing calls, COO-level reporting, and written communication with US-based stakeholders. Work Mode: Onsite, Gurugram, 5 days a week. This is a floor-level leadership role; physical presence is required. Notice Period: Candidates available within 30 to 45 days preferred. Extensions considered for the right profile. Performance Expectations (KPIs) The AD, Operations will be measured on the following within the first 12 months: SLA achievement rate across RCM and Credentialing: 95%+ sustained over rolling 90 days. Net collection rate and AR days for RCM accounts under management, trending toward agreed benchmarks. Credentialing cycle time: first-pass provider enrollment within payer-committed timelines, zero expirable lapses. Client retention and satisfaction: no unplanned exits attributable to delivery performance. Team attrition (operations): managed within business continuity thresholds. Delivery margin: cost-to-serve within budget and P&L targets for both service lines. Audit and QA coverage: internal quality audits completed on schedule with remediation tracked to closure. Hiring Process Stage 1: Talent Management screening and profile review. Stage 2: Functional interview with COO covering delivery depth, P&L accountability, multi-LOB scope, and leadership approach. Stage 3: Leadership interview with CEO covering strategic fit, client philosophy, and team-building track record. Stage 4: Reference checks and offer. Why Join Neolytix High-Trust Ownership Own the full delivery function with direct access to the COO and CEO. No layers between your decisions and their impact. Scale & Scope Lead delivery across RCM and Credentialing for 270+ US provider organizations across hospital systems, group practices, and specialty clinics. Build What You Run Greenfield opportunity to standardize, automate, and shape how operations scales at Neolytix, including technology adoption and team structure. Competitive Package Compensation benchmarked to senior ops leadership in Delhi NCR, with performance incentives linked to delivery outcomes and margin targets.

Location: Chicago, IL, United States Healthcare Operations Coordinator Neolytix  |  Chicago, IL (On-site)  |  Full-Time About Neolytix Neolytix is a healthcare management services organization supporting 270+ provider groups across revenue cycle management, credentialing & enrollment, patient access, and payer analytics. Our Chicago office is the US hub of a global delivery team spanning three countries. The Role You’ll be the operational backbone of our Chicago office — coordinating across provider enrollment, payer relations, and client service while keeping the day-to-day running smoothly. This is a high-touch role where you’ll work directly with company leadership and clients, so strong communication and a bias toward getting things done matter more than any single technical skill. What You’ll Do Support provider enrollment and credentialing workflows, including follow-ups with payers, tracking application status, and resolving issues to keep timelines on track. Assist with payer contract communications — drafting correspondence, organizing documentation, and coordinating between internal teams and payer contacts. Serve as a point of contact for local clients, including scheduling check-ins, preparing meeting materials, and occasionally visiting client sites in the Chicagoland area. Handle office operations for our Chicago location: supplies, scheduling, travel coordination, expense tracking, employee coordination for US-based staff, and support for marketing events and industry conferences. Maintain organized records across enrollment cases, payer interactions, and client communications so nothing falls through the cracks. Prepare basic reports and dashboards to support team visibility into operational workflows (Power BI experience a plus; we’ll invest in building your skills here). What We’re Looking For Bachelor’s degree in business, healthcare administration, or a related field (MBA a plus). 1–3 years of experience in operations, client services, or administrative coordination — healthcare industry exposure preferred but not required. Strong written and verbal communication skills; bilingual English/Spanish is a significant plus. Comfort working across multiple workstreams simultaneously in a small-team environment. Proficiency in Microsoft Office; familiarity with Power BI or other reporting tools is a bonus. Reliable, self-directed, and comfortable operating with minimal supervision. What We Offer Competitive hourly compensation commensurate with experience. Direct mentorship from senior leadership across healthcare operations, payer strategy, and analytics. A clear growth path — this role is designed to deepen into payer analytics and client strategy as you develop. A small, high-impact team where your contributions are visible from day one

Location: Chicago, IL, United States Healthcare Operations Coordinator Neolytix  |  Chicago, IL (On-site)  |  Full-Time About Neolytix Neolytix is a healthcare management services organization supporting 270+ provider groups across revenue cycle management, credentialing & enrollment, patient access, and payer analytics. Our Chicago office is the US hub of a global delivery team spanning three countries. The Role You’ll be the operational backbone of our Chicago office — coordinating across provider enrollment, payer relations, and client service while keeping the day-to-day running smoothly. This is a high-touch role where you’ll work directly with company leadership and clients, so strong communication and a bias toward getting things done matter more than any single technical skill. What You’ll Do Support provider enrollment and credentialing workflows, including follow-ups with payers, tracking application status, and resolving issues to keep timelines on track. Assist with payer contract communications — drafting correspondence, organizing documentation, and coordinating between internal teams and payer contacts. Serve as a point of contact for local clients, including scheduling check-ins, preparing meeting materials, and occasionally visiting client sites in the Chicagoland area. Handle office operations for our Chicago location: supplies, scheduling, travel coordination, expense tracking, employee coordination for US-based staff, and support for marketing events and industry conferences. Maintain organized records across enrollment cases, payer interactions, and client communications so nothing falls through the cracks. Prepare basic reports and dashboards to support team visibility into operational workflows (Power BI experience a plus; we’ll invest in building your skills here). What We’re Looking For Bachelor’s degree in business, healthcare administration, or a related field (MBA a plus). 1–3 years of experience in operations, client services, or administrative coordination — healthcare industry exposure preferred but not required. Strong written and verbal communication skills; bilingual English/Spanish is a significant plus. Comfort working across multiple workstreams simultaneously in a small-team environment. Proficiency in Microsoft Office; familiarity with Power BI or other reporting tools is a bonus. Reliable, self-directed, and comfortable operating with minimal supervision. What We Offer Competitive hourly compensation commensurate with experience. Direct mentorship from senior leadership across healthcare operations, payer strategy, and analytics. A clear growth path — this role is designed to deepen into payer analytics and client strategy as you develop. A small, high-impact team where your contributions are visible from day one