Location: Limassol, Cyprus
Workplace: hybrid
inDrive is seeking an Anti-fraud Officer to own detection and investigation of fraud across our ride-hailing, delivery and city-to-city products: Ban evasion through multi-accounting, GPS spoofing, ride manipulation, promo and referral abuse, payment fraud, driver–passenger collusion etc.
Key Responsibilities
Analyze transactional and behavioral data using
SQL and Python
to identify suspicious patterns and emerging fraud schemes
Develop, tune, and improve
fraud detection rules
and anti-fraud dashboards
Evaluate the quality and effectiveness of detection rules by tracking
precision and other key performance metrics
Manage fraud cases
end-to-end
, from identifying suspicious activity to investigation, documentation, and escalation of confirmed incidents
Conduct
risk assessments of new and existing product features
in collaboration with Product teams
Analyze and monitor
fraud losses
, identify key sources of losses, and develop plans to reduce them
Propose and implement
fraud risk mitigation measures
together with Product and other cross-functional teams
Skills, Knowledge and Expertise
4
+ years of experience
in anti-fraud, risk analytics, or a related analytical field
Strong proficiency in
SQL and Python
for analyzing large datasets
Solid understanding of
statistics
and the ability to apply statistical methods to behavioral analysis and anomaly detection
Experience working with data and the ability to independently identify suspicious patterns and formulate hypotheses
Strong analytical thinking, attention to detail, and a structured approach to investigations
Ability to work in ambiguous environments and independently drive investigations from initial detection to actionable conclusions and recommendations
English — B2 or higher
Why join us
Help us challenge injustice by creating fair choices for millions of people across 47 countries.
Develop your professional skills with access to mentoring, career consulting, and learning programs.
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Improve your language skills through co-financed courses and internal speaking clubs.
Annual salary from 70 700 EUR gross.
Final benefits may vary depending on the location.
Location: Almaty, Kazakhstan
Workplace: hybrid
The QA Load team is responsible for the performance and scalability of services across their entire lifecycle — from Go/No-Go decisions before launch to working with real production traffic. We design and execute load tests, model real-world usage scenarios, identify and eliminate bottlenecks in backend systems, databases, messaging, and infrastructure, and work closely with SRE, DevOps, and product engineering teams.
The role focuses on systematic performance improvement: building load-testing infrastructure, automation and CI/CD quality gates, performance analysis and experimentation, and translating technical metrics (latency, RPS, p95/p99) into clear business impact. Our goal is to make performance a core aspect of product quality and ensure the stable operation of high-load, geo-distributed systems.
Key Responsibilities
Performance Audits & Integration Support:
Go/No-Go decisions with our stakeholder about launches services before integrating them into our ecosystem and integrations support (audit APIs, web, databases, caches, message brokers)
Design&Execute Load Tests global strategy:
Modeling of load testing scenarios (load, stress, soak, peak, find max tests), methodology and formation of non-functional requirements for system using k6, JMeter (DSL framework)
Simulate real-world scenarios and traffic patterns to validate systems under production-like conditions (including high RPS, concurrency levels, data skew, and geo-distributed load)
Load Modeling:
Calculate and validate detailed load models – e.g. expected RPS, concurrent users, transaction volumes, and data distribution.
Adjust these models to mirror peak and edge-case scenarios, ensuring our capacity planning is grounded in reality.
Bottleneck Analysis & Fixes:
Find, analyze, and fix performance bottlenecks. This includes:
backend issues (CPU hotspots, memory leaks, GC pauses, thread pool exhaustion)
DB inefficiencies (Aurora MySQL/RDS indexing, query locks, IOPS limits)
messaging/queue back-pressure (Kafka partitioning, consumer lag, throughput limits)
network constraints (latency, load balancer settings, timeouts)
Work hands-on with SRE, DevOps, and Backend teams to implement optimizations and verify the improvements.
Prepare for Production Traffic:
Ensure services are production-ready. Drive capacity planning exercises and stress tests to determine scaling lag/limits and failure modes. Verify that services can gracefully handle traffic spikes or component failures without violating SLAs or SLOs. Help partners configure autoscaling policies for sustained performance
Loadtesting Infrastructure Setup&Tuning:
Set up, audit, and operate performance testing infrastructure for our services load testing automation and geo-distributed load generator to simulate production traffic
Performance Analysis & Experimentation:
Approach performance issues with an performance analyst/architect mindset – form hypotheses, design experiments, run tests, and draw conclusions to configuration infrastructure and fix backend code.
For example, if latency is high, hypothesize the cause (e.g. database index missing), test the hypothesis, and then make a the fix. Repeat this iterative process to methodically improve system performance.
Business Impact Translation:
Translate technical performance insights into business risks and opportunities. For instance, demonstrate how reducing latency or improving p95 response time can increase conversion rates or GMV. Communicate these insights to both engineers and non-technical stakeholders to underline the business value of performance work.
Observability & Monitoring:
Utilize observability tools to monitor performance during tests. Set up dashboards and alerts in Grafana/Prometheus and other systems (e.g. New Relic, Dynatrace, Zabbix, ELK Stack, Coroot), analyze traces and logs. Use few methods to interpret results and guide troubleshooting.
Performance Tooling:
Build internal performance tooling in Golang: Design and maintain internal tools for automation performance testing and analysis Load as a Service for product teams: traffic generators, load managers, mocks, test stubs, data feeders, and helper services used across partner integrations. Building load test scenarios to Jmeter (DSL framework) and k6 in JavaScript. Innovate on tooling to make load tests easier to create, run, and analyze for the whole team.
CI/CD Integration:
Integrate performance tests into our CI/CD pipeline as QG. Automate load tests run to every new integration or code change is evaluated for performance regressions. Ensure that build pipelines can catch and flag performance drops (e.g. increased response times, higher resource usage) before changes reach production.
Reporting&Communication:
Prepare executive-ready performance reports for engineering teams and C-level stakeholders. Highlight key metrics (p95/p99 latency, throughput, error rates, saturation signals) and identify primary scalability bottlenecks across services, databases, caches, and messaging systems, and compare results against SLOs and capacity targets. Provide clear root-cause explanations and actionable recommendations, including performance vs cost trade-offs, to support production readiness and Go/No Go decisions.
Performance Culture:
Champion a culture where performance = product quality.
Educate and influence teams to treat performance testing as an integral, continuous part of the development lifecycle rather than a one-time task.
Share best practices and success stories, ensuring that performance considerations are baked into design, coding, and testing processes from the start.
Conducting production load and traffic validation experiments with full ownership of risk assessment, blast radius control, observability, and rollback procedures.
Work with geo-distributed, high-load systems (200k+ RPS) and latency-sensitive mobile flows
Set up production-like performance environments in AWS
Conducting and modeling load tests in production
Performance analytics → hypotheses → experiments → fixes → measurable business impact (latency, conversion, GMV)
Skills, Knowledge and Expertise
5+ years in Performance/SRE/Load Testing
Strong programming skills in Golang/Kotlin/Java
Strong k6 or JMeter DSL - Performance Testing Mastery: Hands-on expertise with modern load testing tools, especially k6 and/or JMeter (and their scripting DSL). Deep understanding of performance best practice – you know when to apply load testing vs stress testing vs soak testing, and how to interpret the results of each.
Hands-on experience with AWS infrastructure on for high-load systems: EKS, EC2, Auto Scaling Groups, ALB/NLB, VPC, subnets, routing, security groups
Designing and tuning autoscaling strategies for compute (KEDA/Karpenter/Cluster Autoscaler, EC2 scaling policies)
Understanding network performance characteristics: latency, cross-AZ traffic, NAT/egress limits, load balancer behavior under high RPS
Profiling Golang, Kafka, Redis, DB tuning experience
Automation loadtesting and make QG (JVM languages and Go)
SRE mindset (RED/USE, SLO, error budgets)
Why join us
Help us challenge injustice by creating fair choices for millions of people across 47 countries.
Develop your professional skills with access to mentoring, career consulting, and learning programs.
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Improve your language skills through co-financed courses and internal speaking clubs.
Final benefits may vary depending on the location.
Location: Zug, Switzerland
PIPECARE GROUP
is currently looking for
Quality and HSE Manager/Director (Global role)
.
By providing technology and service focused solutions to the international arena of the oil and gas industry, the PipeCare Group of companies has been helping our customers ensure the integrity of their pipeline and facility assets for over 20 years.
Industry/sector:
Oil & Gas / In Line Inspection services.
We are considering only the candidates who are based in Switzerland.
Position Summary:
The
Quality and HSE Manager/Director
is a key member of the team in-charged with the design and implementation of the Quality & HSE Management System. The objective is to become more progressively effective in quality terms and in meeting both regulatory and accreditation requirements. Defining Quality & HSE Standards for all systems and complying to the same. Promoting quality achievement and performance improvement of the entire organization. Working with purchasing staff to establish quality requirements from external suppliers.
Responsibilities:
Defining Policies & Strategies for Quality Management & HSE that are reported to the Top Management
Defining competencies for Quality Department team members
Overseeing the performance of all aspects pertaining to Quality & HSE in the & at site
Deciding on Quality staff recruitment based on required competencies
Promoting the competency development of personnel in the scope of Quality & HSE both in the Office and in site
Approving procedures for the company manually & IT ERP
Setting standards for quality as well as health and safety
Designing and implementing all activities pertaining to Quality & HSE
Recommending to Top Management the resources budgets (assets including people) for the Department
Training Quality personnel in process areas including internal auditors (including HSE)
Approving all documents & records pertaining to Quality & HSE as well as the outputs of Quality Team
Implementing all applicable standards in PIPECARE
Deciding on Non-conformities in the CAR
Format & approval the effectiveness of the actions taken against the non-conformities
Identifying new concepts in Quality & implementing the suitable ones
Evaluating performance of the Process, Product & Quality Team members
Monitoring the performance of internal auditors
Qualifying the Internal Auditors of Systems of the company
Conducting all types of Quality audits within PIPECARE
Approving all Quality & HSE Plans
Competency Requirements:
Background in Engineering – Mechanical or Electronics, QM certificates
Fluent English
ISO 9001 certification and work experience in Internal Auditing, documentation, QMS
Minimum 5 years of work experience in managerial position (preferably in Oil&Gas industries) in medium-size organization [between 200 to 500 people]
Experience in QM and QC in companies that have non-standard production/assembly lines and that had to be very flexible in meeting all client’s requirements
With some international exposure
Disciplined and well-organized character, presentable and good communication skills
Conditions:
Work in an international company,
Ambitious tasks,
Extensive international business trips,
We are ready to consider salary expectations of successful candidates,
Opportunities for internal and external trainings.
Location: Zug, Switzerland
PIPECARE Group
is looking for an HR Administrator
to join our team
in
Zug,
Switzerland
.
By providing technology and service focused solutions to the international arena of the Oil and Gas industry, PIPECARE Group of companies has been helping our customers ensure the integrity of their pipeline and facility assets for over 25 years.
Industry/sector:
Oil & Gas / In Line Inspection services.
HR Administrator
is responsible for leading and overseeing HR administration across the group, ensuring consistent execution of group HR policies and compliance with regional HR policies and procedures. The role manages HR administrative operations, HR systems, training administration, and manages team of Regional HR Business Leads to deliver efficient, standardized, and compliant HR services across multiple locations.
We are only considering the candidates who are based in Switzerland.
Key Responsibilities:
Execute and maintain Group HR policies and standards across multiple regions.
Monitor compliance with regional HR policies and employment regulations.
Manage and develop a small team of Regional HR Business Leads.
Lead the end-to-end recruitment and selection process for senior leadership and C-level positions across the Group, partnering with executive management to identify, attract, and secure top executive talent.
Oversee the Group HR ERP system, ensuring data accuracy, process efficiency, and continuous improvement.
Coordinate group-wide training administration and compliance learning.
Prepare HR reports, dashboards, and management metrics.
Support HR audits and ensure compliance with internal policies and legal requirements
.
Counsel senior team members about HR-related matters.
Manage the recruitment, selection and placement process for the assigned territory.
Process and approve vacation leave benefits including air ticket and leave salary entitlement.
Oversee office facility and administrative requirements.
Deliver disciplinary action procedures and recommend appropriate corrective measures as per corporate procedures and in accordance with the local labor legislation.
Handle performance management issues and ensure due diligence in conducting performance appraisals of permanent and probation employees on the assigned territory.
Manage employee relations concerns.
Receive requests in ERP and monitor timely completion of requests.
Responsible for the smooth and timely delivery of services relating to HR and administrative management.
Responsible for developing new programs and services related to employee management.
Keep policies and procedures updated and relevant to the requirements of the company.
Maintain updated, secure and confidential HR file system as per corporate standards and aligned with local labour legislation.
Authorized to take first level approval for leave applications and air ticket requests.
Authorized to take first level approval for cash reimbursements for medical claims and conveyance expenses for the assigned territory.
Authorized to raise payment requests in ERP for allowances, accommodation expenses, bonuses, etc.
Executes other tasks as might be requested by the management
Skills/Experience:
Bachelor's degree in Human Resources, Business Administration, or a related discipline.
Minimum 5 years of HR experience, including HR operations and administration.
Previous leadership experience managing HR teams.
Experience working across multiple countries or regions is highly desirable.
Strong knowledge of HR ERP systems.
Excellent organizational, analytical, and communication skills.
Ability to manage multiple priorities while maintaining high standards of accuracy and confidentiality.
Fluent in English, knowledge of other language will be a plus.
Location: Amman, Jordan
PIPECARE Group
is looking for an experienced
Mechanical Engineer
to join our team .
By providing technology and service focused solutions to the international arena of the oil and gas industry, the PipeCare Group of companies has been helping our customers ensure the integrity of their pipeline and facility assets for over 25 years.
Industry/sector:
Oil & Gas / In Line Inspection services.
Mechanical Engineer
is responsible for performing comprehensive Fitness-for-Service assessment studies on client’s pipelines using API 579 and other international standards.
Key Responsibilities & Authorities
Perform FFP evaluations of clients’ assets based on Level 1 & 2 assessments of damage mechanisms.
Performing RSTRENG calculations per clients’ requirements.
Perform Abaqus simulation models for corroded components.
Integrate inspection data into Abaqus simulation and perform analysis for degraded components.
Evaluate repair options and make recommendations to clients.
Team leadership and collaboration
Develop training material related to Pipeline Integrity.
Lead, mentor, and train a team of Integrity Engineers within the corporation, ensuring their skills are up-to-date and that they are consistently applying high-quality standards.
Act as the primary subject matter expert (SME) on Integrity Engineering during internal and external audits.
Liaise with clients, project managers, and integrity engineers to understand project requirements and provide data-driven insights to support decision-making.
Communicate complex findings and data-driven narratives to senior management and other non-technical stakeholders.
Skills/Experience
Minimum of Bachelor’s Degree in Mechanical Engineering.
3-5 years’ experience in Oil and Gas industry.
Experience in API 579, ASME codes, Abaqus.
Strong professional command of written and spoken English in addition to communication skills is a must.
Location: Cairo, Egypt
PIPECARE Group
is looking for an experienced
Mechanical Engineer
to join our team .
By providing technology and service focused solutions to the international arena of the oil and gas industry, the PipeCare Group of companies has been helping our customers ensure the integrity of their pipeline and facility assets for over 25 years.
Industry/sector:
Oil & Gas / In Line Inspection services.
Mechanical Engineer
is responsible for performing comprehensive Fitness-for-Service assessment studies on client’s pipelines using API 579 and other international standards.
Key Responsibilities & Authorities
Perform FFP evaluations of clients’ assets based on Level 1 & 2 assessments of damage mechanisms.
Performing RSTRENG calculations per clients’ requirements.
Perform Abaqus simulation models for corroded components.
Integrate inspection data into Abaqus simulation and perform analysis for degraded components.
Evaluate repair options and make recommendations to clients.
Team leadership and collaboration
Develop training material related to Pipeline Integrity.
Lead, mentor, and train a team of Integrity Engineers within the corporation, ensuring their skills are up-to-date and that they are consistently applying high-quality standards.
Act as the primary subject matter expert (SME) on Integrity Engineering during internal and external audits.
Liaise with clients, project managers, and integrity engineers to understand project requirements and provide data-driven insights to support decision-making.
Communicate complex findings and data-driven narratives to senior management and other non-technical stakeholders.
Skills/Experience
Minimum of Bachelor’s Degree in Mechanical Engineering.
3-5 years’ experience in Oil and Gas industry.
Experience in API 579, ASME codes, Abaqus.
Strong professional command of written and spoken English in addition to communication skills is a must.
Location: Sharjah, United Arab Emirates
Pipe Care Group
of companies has been helping customers ensure the integrity of their pipeline and facility assets for over 20 years.
Pipe Care Group is looking for an experienced
Electronics Technician
who work with engineering - recommend changes in design and manufacturing procedures and to identify the source of the technical problem and suggest solution.
Key Responsibilities & Authorities
To follow written and/or verbal instructions assemble products to schematics and/or design specifications using a variety of Testing equipment, hand tools including some precision soldering techniques
To test, troubleshoot and repair completed products and field returns as required.
To assemble experimental circuitry or complete prototype model according to design, engineering instructions, technical manuals, and knowledge of electronic systems and components
To operate drills, or other machine tools to fabricate parts, such as coils or other electronics section’s related parts
To enter daily report in to ERP
Mold Crab, Flap, Connectors, etc.
Maintain work areas in a neat and tidy manner in line with HSE standards,
To conduct pressure testing
Soldering and Preparation of External and Internal Electronics
Winding of Coils, Preparation of Tool Accessories
Testing of soft wares and hardware
Molding using MS1000
Pressure test of External Electronics and Containers
Final Check on Tools
Calibration of Tools
Testing of incoming PCBs
Preparation for R&D and Internal Projects.
Skills/Experience:
Bachelor’s degree in Electronics Engineering, or a related field
Minimum 3-5 years of work experience
3Basic knowledge and experience in electronic instrumentation and measurements
Attention to detail, quality focus
Good experience of soldering, calibration and testing on electronic PCBs & equipment
Stress resistant
Good verbal communication skills (in English – desirable)
Creative, critical and curious.
Location: Cairo, Egypt
PIPECARE Group
is looking for an experienced
Pipeline Integrity Engineer
to join our team .
By providing technology and service focused solutions to the international arena of the oil and gas industry, the PipeCare Group of companies has been helping our customers ensure the integrity of their pipeline and facility assets for over 20 years.
Industry/sector:
Oil & Gas / In Line Inspection services.
Pipeline Integrity Engineer
is responsible for performing comprehensive Fitness-for-Service assessment studies on client’s pipelines using API 579 and other international standards.
Key Responsibilities & Authorities
Perform FFP evaluations of clients’ assets based on Level 1 & 2 assessments of damage mechanisms.
Performing RSTRENG calculations per clients’ requirements.
Perform Abaqus simulation models for corroded components.
Integrate inspection data into Abaqus simulation and perform analysis for degraded components.
Evaluate repair options and make recommendations to clients.
Team leadership and collaboration
Develop training material related to Pipeline Integrity.
Lead, mentor, and train a team of Integrity Engineers within the corporation, ensuring their skills are up-to-date and that they are consistently applying high-quality standards.
Act as the primary subject matter expert (SME) on Integrity Engineering during internal and external audits.
Liaise with clients, project managers, and integrity engineers to understand project requirements and provide data-driven insights to support decision-making.
Communicate complex findings and data-driven narratives to senior management and other non-technical stakeholders.
Skills/Experience
Minimum of Bachelor’s Degree in Mechanical Engineering.
3 -5 years’ experience in Pipeline integrity in the Oil and Gas industry.
Experience in API 579, ASME codes, Abaqus.
Strong professional command of written and spoken English in addition to communication skills is a must.
Location: Suez, Egypt
Pipe Care Group
of companies has been helping customers ensure the integrity of their pipeline and facility assets for over 20 years.
Pipe Care Group is looking for an experienced
Electronics Technician
who work with engineering - recommend changes in design and manufacturing procedures and to identify the source of the technical problem and suggest solution.
Key Responsibilities & Authorities
To follow written and/or verbal instructions assemble products to schematics and/or design specifications using a variety of Testing equipment, hand tools including some precision soldering techniques
To test, troubleshoot and repair completed products and field returns as required.
To assemble experimental circuitry or complete prototype model according to design, engineering instructions, technical manuals, and knowledge of electronic systems and components
To operate drills, or other machine tools to fabricate parts, such as coils or other electronics section’s related parts
To enter daily report in to ERP
Mold Crab, Flap, Connectors, etc.
Maintain work areas in a neat and tidy manner in line with HSE standards,
To conduct pressure testing
Soldering and Preparation of External and Internal Electronics
Winding of Coils, Preparation of Tool Accessories
Testing of soft wares and hardware
Molding using MS1000
Pressure test of External Electronics and Containers
Final Check on Tools
Calibration of Tools
Testing of incoming PCBs
Preparation for R&D and Internal Projects.
Skills/Experience:
Bachelor’s degree in Electronics Engineering, or a related field
Minimum 3-5 years of work experience
3Basic knowledge and experience in electronic instrumentation and measurements
Attention to detail, quality focus
Good experience of soldering, calibration and testing on electronic PCBs & equipment
Stress resistant
Good verbal communication skills (in English – desirable)
Creative, critical and curious.
Location: Noida, Uttar Pradesh, India
PIPECARE Group is looking for an experienced Global Tax Advisor, based in India and reporting to the Group CFO, to own the Group's tax compliance, policy and strategy across all operating jurisdictions.
Purpose of the role
The role ensures the Group and its subsidiaries meet their tax obligations accurately and on time, carry no unmanaged tax exposure and are structured tax-efficiently. It is a specialist advisory and oversight role: the holder owns Group tax and transfer-pricing policy, directs the external regional tax advisors and reviews the tax position of the business. It does not carry responsibility for accounting operations, headcount or compensation, which sit elsewhere in Finance.
Key responsibilities
Policy and transfer pricing
Tax and TP policy.
Own the Group tax policy and the related intercompany transfer-pricing policy, keeping both current and enforced across all entities.
Contract review.
Review and approve incoming contracts for tax cost and for the correct PIPECARE contracting entity, before award.
Compliance and oversight
Group compliance.
Ensure compliance in all operating countries, EMEA, India, the USA and the Americas, across corporate income tax, VAT, withholding tax and transfer pricing, on time and accurately.
Direct the advisors.
Coordinate and hold accountable the external regional tax advisors, auditors and authorities in each jurisdiction, owning the quality and timeliness of their output.
Filings.
Prepare and review tax filings, documentation and reports across the Group, and ensure accurate tax accounting and reconciliation under IFRS and local GAAP.
Internal tax assurance.
Provide assurance that the Group and its subsidiaries carry no undisclosed tax liabilities, with particular attention to permanent-establishment risk on cross-border work.
Planning, risk and change
Planning and optimization.
Advise management on international tax planning, structuring and optimization, and manage the tax budget against available reliefs and returns across jurisdictions.
Cross-border risk.
Review cross-border transactions to identify tax risk and recommend solutions.
Transactions and restructuring.
Support M&A, restructuring, entity wind-downs and expansion with tax due diligence and planning.
Legislative watch.
Monitor changes in international and local tax law, assess the impact on the Group, and adjust policy accordingly.
Guidance.
Advise and train the finance teams on tax compliance and policy updates.
Requirements
Qualification.
Chartered Accountant (ICAI), CPA, CTA or equivalent, with a specialization in international tax. A Master's in tax background is an advantage.
Experience.
At least 8 to 10 years in international or regional tax, within a multinational group, with a demonstrated record of owning group tax and transfer-pricing policy independently, not supporting it.
Technical depth.
Strong command of international tax treaties, BEPS, transfer pricing, permanent-establishment risk and indirect tax. Working knowledge of GCC corporate tax and VAT, and of India tax, is a strong advantage.
Multi-jurisdiction reach.
Proven experience across EMEA, India and the Americas, coordinating external advisors in multiple countries.
Independence and judgement.
Able to own the Group tax position, challenge advisors and business alike and give the CFO a clear view of risk and options.
Language.
Fluent, precise English, written and spoken.
Proactive
, the kind of adviser who brings the CFO the risk and the recommended solution together.
Location: Houston, TX, United States
Position Summary
The Electronics Technician - ILI Systems & Equipment owns the full lifecycle of PIPECARE Western Hemisphere’s electronics assets - bench-level preparation, testing, calibration, repair, and reliability support across the region’s inspection technologies (Caliper, MFL, UTWM/UTCD, and EMAT), the tracking and locating equipment that supports every mobilization (AGM units, toolmounted transmitters, and pig locators) - together with management of the electronics store, tool inventory, consumables, and the component requisitioning that ties it all together.
Given the size of WH’s tool fleet and its annual tool-prep volume, this is designed and resourced as a single-incumbent role covering both functions. It shall be noted that PIPECARE has subsidiaries around the world and, although the Electronics Technician reports to the Shop Supervisor, the responsibility of the Electronics Technician is to ensure that all tasks related to the Western Hemisphere are executed according to the plan, corporate standards, and policy approved by the Corporate Office.
Job Functions, Responsibilities & Authorities
A. Tool Preparation, Testing & Calibration
• Follow approved written instructions, schematics, and design specifications to assemble and prepare Caliper, MFL, UTWM/UTCD, and EMAT tools, using test equipment, hand tools, and precision soldering techniques.
• Perform electronic assembly, soldering, rework, and inspection in accordance with approved workmanship procedures, ESD-control requirements, and applicable IPC standards.
• Perform bench and pull-rig/test-loop calibration of sensors, magnetizers, transducers, odometer wheels, and IMUs against reference standards ahead of every mobilization, in accordance with approved procedures and calibration requirements.
• Execute dry-run and pull-test acceptance procedures; a tool is not released until every acceptance criterion is met and signed off.
• Conduct pressure testing of external electronics and containers.
• Perform final check, calibration, and sign-off on tools prior to mobilization.
• Assemble experimental circuitry or prototype builds per engineering instructions for R&D and internal projects.
B. Battery & Power Systems
• Build, test, and capacity-verify battery packs against run-duration requirements, with margin for delays
• Rebuild, rewire, and replace battery packs and individual cells only in accordance with approved procedures, applicable safety requirements, and authorized competency limits.
• Monitor pack health and flag batteries approaching end-of-life before they cause a field failure.
• Ensure battery packs are handled, packaged, labeled, and documented correctly for every shipment, domestic and cross-border, in accordance with applicable DOT/IATA lithiumbattery transportation requirements and company procedures.
C. Tracking & Locating Equipment (AGM, Transmitters & Pig Locators)
• Prepare, install, and battery-test tool-mounted tracking transmitters (electromagnetic, acoustic, or magnetic) ahead of every mobilization, confirming signal strength and battery life cover the full expected run duration.
• Maintain and pre-run test Above Ground Marker (AGM) units: battery and solar power systems, antenna and geophone accessories, GPS time synchronization, and onboard data storage.
• Maintain and battery-test handheld and vehicle-mounted pig locators/receivers used by field crews to track tool progress and pinpoint a stopped or stuck tool.
Maintain pig signallers and passing indicators at launch, receive, and key trap locations, including mechanical trigger, battery, and alarm function checks.
• Retrieve and back up AGM passage data after each run and provide it promptly to the Data Analysis team in the required format for odometer/IMU correlation.
• Troubleshoot and repair faulty tracking equipment returned from the field; hold any unit that fails pre-run acceptance out of service until repaired and re-tested.
• Maintain a dedicated inventory of spare transmitters, AGM units, locators, batteries,and antennas sized to WH’s mobilization schedule, so a failed unit never delays a launch.
D. Repair, Troubleshooting & Continuous Improvement
• Test, troubleshoot, and repair completed tools, field returns, and incoming PCBs in accordance with approved procedures and electronic workmanship requirements.
• Perform component-level fault diagnosis using multimeter, oscilloscope, and related diagnostic equipment
• Operate drills and other machine tools to fabricate or repair tool components (flaps, connectors, etc.)
• Lead or support root-cause analysis on any tool that underperforms or fails in the field, and close out the resulting corrective actions.
• Proactively propose improvements to tool-prep processes, test procedures, and store operations.
• Maintain failure, repair, and component-replacement history for critical electronic assemblies and use recurring failure data to support preventive maintenance and reliability improvements.
E. Electronics Store & Inventory Management
• Own the electronics store: components, spares, consumables, tool accessories, small tools, and tracking/locating equipment (transmitters, AGM units, locators).
• Receive, inspect, and verify incoming components and materials against purchase orders and packing lists.
• Maintain accurate, current inventory records in the company’s ERP or an equivalent tracking system sized to the store.
• Organize, label, and store all inventory in a safe, systematic, and easily auditable manner.
• Set and monitor minimum/maximum stock levels sized to WH’s actual tool-prep volume, avoiding both stockouts and excess/obsolete stock.
• Conduct periodic physical counts and reconcile discrepancies.
• Perform cycle counts at the frequency established by company inventory procedures and reconcile discrepancies promptly.
• Maintain serial/lot traceability and shelf-life or expiry controls where applicable, and classify critical spares according to their potential impact on mobilization readiness.
• Issue components and consumables against tool-prep and repair jobs.
• Identify slow-moving, obsolete, or damaged stock and recommend disposition.
F. Procurement & Ordering
• Identify component, material, and consumable needs proactively – ahead of tool-prep schedules, not reactively.
• Source suppliers and obtain quotations for components, spares, and consumables.
• Prepare and submit purchase requisitions in line with PIPECARE procurement policy and approved budget; the position does not have independent purchasing or supplier-approval authority unless formally delegated.
• Track order status and coordinate delivery timing against tool-prep and mobilization schedules.
• Maintain basic supplier records and flag recurring quality, pricing, or lead-time issues.
G. Documentation & Reporting
• Enter daily activity into the ERP / Tool Prep Report / Activity Register the same day
• Maintain calibration certificates and measurement-traceability records for tools, sensors, reference standards, and test instruments; identify and quarantine equipment that is overdue or out of tolerance and escalate any potential impact on completed work in accordance with the applicable procedure.
• Download, verify, and back up tool data promptly after every run
• Maintain work areas in a neat, tidy, and HSE-compliant manner
H. Other
• Execute other reasonable tasks in support of Shop/Workshop priorities as they arise.
Skills/Experience
• College education in Electronics, or equivalent hands-on/apprenticeship experience
• Minimum 3–5 years of relevant work experience; prior exposure to in-line inspection (ILI) tools (Caliper, MFL, UTWM/UTCD, EMAT) is a strong plus.
• Solid knowledge of electronic instrumentation and measurement.
• Good experience in soldering, calibration, and testing of electronic PCBs and equipment.
• Working knowledge of inventory/stock management; experience maintaining stock records or running a parts store is a plus - formal supply-chain credentials are not required at this store’s scale.
• Comfortable handling basic procurement/requisitioning tasks: obtaining quotations, raising requisitions, and tracking deliveries.
• Proficient in Microsoft Excel; comfortable learning the company’s ERP/inventory-tracking system.
• Attention to detail, quality focus.
• Ability to work effectively under time pressure and changing mobilization priorities while maintaining quality and safety standards.
• Familiarity with pipeline pig tracking/locating equipment (EM/acoustic transmitters, AGM units, handheld locators) is a plus – not required to start, but expected to be picked up quickly.
• Self-motivated, creative, critical, and curious – genuinely engaged with the work, not just executing instructions.
• Valid driver’s license (local supplier pickups / parts runs).
• Ability to handle inspection-tool components within company-defined limits; work in a workshop environment; stand/walk for extended periods; use required PPE; and work safely around machinery, batteries, and electrical/electronic equipment.
Location: South Africa
Our client is a specialized business consultancy and software integration firm that helps organizations streamline operations through cloud-based technologies and intelligent business systems. They work closely with clients to design, implement, and optimize scalable digital solutions, enabling businesses to automate processes, improve customer engagement, and build more connected technology ecosystems.
As they continue to grow, they are looking for an experienced
Salesforce Pardot Consultant
to help clients design, implement, and optimize effective B2B marketing automation solutions using
Salesforce Marketing Cloud Account Engagement (Pardot)
.
The Role
We're looking for a
Salesforce Pardot Consultant (Marketing Cloud Account Engagement)
with strong hands-on experience building and optimizing marketing automation workflows within the Salesforce ecosystem.
Pardot / Marketing Cloud Account Engagement is the primary platform for this role.
You'll work directly with clients to understand their marketing and lead management requirements and translate them into effective Pardot solutions—from lead capture, segmentation, scoring, and nurturing through to campaign automation, reporting, and Salesforce CRM alignment.
This is a client-facing role that requires someone who is comfortable combining hands-on technical execution with consulting and stakeholder communication.
Experience with the broader
Salesforce Marketing Cloud (SFMC)
ecosystem is valuable, but it is considered a secondary skill rather than the primary requirement.
Role Details
Commitment:
Full-Time (40 hours/week)
Working Hours:
AU working hours
Location:
Fully Remote
Engagement:
Independent Contractor
Monthly Rate:
USD $1,600–3,000/month (depending on level of experience)
What You'll Do
Pardot / Marketing Cloud Account Engagement
Build, configure, test, and optimize marketing automation campaigns using Salesforce Marketing Cloud Account Engagement (Pardot).
Design and manage automated lead nurturing journeys and engagement programs.
Configure segmentation lists, automation rules, completion actions, dynamic lists, and other Pardot automation functionality.
Build and optimize lead scoring, grading, and qualification models.
Develop forms, landing pages, email templates, and lead capture workflows.
Create personalized and segmented B2B marketing campaigns based on prospect behavior, attributes, and lifecycle stage.
Support campaign tracking, attribution, and reporting within Pardot and Salesforce.
Maintain strong data quality and ensure accurate synchronization between Pardot and Salesforce CRM.
Lead Management & Marketing Automation
Translate client marketing strategies and business requirements into scalable marketing automation solutions.
Develop lead nurturing and lifecycle strategies that effectively move prospects through the marketing and sales funnel.
Configure lead routing, qualification, and handover processes between marketing and sales.
Identify opportunities to improve conversion rates, campaign performance, and marketing-to-sales alignment.
Troubleshoot automation, synchronization, campaign, and data issues.
Perform thorough QA and testing before campaigns and automation workflows go live.
Email & Campaign Development
Build and optimize responsive email campaigns and templates.
Support personalization and dynamic content based on prospect data and behavior.
Develop landing pages and forms that integrate effectively with marketing campaigns.
Apply HTML and CSS where required to customize emails, forms, and landing pages.
Monitor campaign engagement and recommend improvements based on performance data.
Salesforce Integration & Data Management
Work with Salesforce CRM and Pardot to ensure reliable synchronization of prospect and customer data.
Support field mapping, campaign attribution, segmentation, and lead management processes.
Troubleshoot data synchronization and integration issues.
Collaborate with Salesforce and technical specialists where more complex integrations are required.
Support integrations between Pardot, Salesforce CRM, and other marketing or business systems.
Client Consulting & Collaboration
Work directly with clients to understand their marketing objectives, processes, and technical requirements.
Translate business requirements into practical Pardot solutions.
Explain technical concepts and recommendations clearly to both technical and non-technical stakeholders.
Provide clients with guidance and best practices around Pardot, marketing automation, lead management, and campaign optimization.
Collaborate with marketing, CRM, creative, product, and technical teams to deliver solutions successfully.
Manage multiple client projects and priorities while maintaining a high standard of delivery.
Continuous Improvement
Review existing Pardot environments and identify opportunities to improve automation, data quality, campaign performance, and usability.
Continuously optimize lead nurturing programs, scoring models, segmentation, and workflows.
Troubleshoot platform and campaign issues to ensure reliable execution.
Stay current with Salesforce Marketing Cloud Account Engagement developments and evolving B2B marketing automation best practices.
What We're Looking For
Must-Haves
3+ years of hands-on experience with
Salesforce Pardot / Marketing Cloud Account Engagement
.
Strong practical experience building and managing Pardot marketing automation campaigns.
Experience with
Engagement Studio
, automation rules, completion actions, segmentation, and dynamic lists.
Experience developing lead nurturing workflows and B2B customer journeys.
Strong understanding of lead scoring, grading, qualification, and marketing-to-sales handover.
Experience building and managing email campaigns, forms, landing pages, and lead capture processes.
Experience integrating and working with
Pardot and Salesforce CRM
.
Strong understanding of prospect data management, segmentation, synchronization, and data quality.
Experience with campaign tracking, reporting, and marketing attribution.
Good HTML and CSS skills for email and landing page customization.
Strong understanding of B2B marketing automation and lead lifecycle management.
Excellent troubleshooting and problem-solving skills.
Strong communication skills with confidence working directly with clients and stakeholders.
Ability to independently manage multiple campaigns, projects, and priorities.
Nice-to-Haves
Experience with the broader
Salesforce Marketing Cloud (SFMC)
platform.
Experience with Journey Builder, Automation Studio, Email Studio, or Contact Builder.
Salesforce Pardot / Marketing Cloud Account Engagement certifications.
Other relevant Salesforce certifications.
Familiarity with APIs and integrations across the Salesforce and marketing technology ecosystem.
Experience working in an agency, consultancy, or enterprise environment supporting multiple clients.
Experience with more complex Salesforce CRM configurations and marketing-to-sales workflows.
Familiarity with AMPscript, JavaScript, or SQL.
Ideal Candidate Profile
This role is ideal for someone who:
Has deep hands-on knowledge of Pardot rather than only surface-level exposure to the platform.
Understands both the technical and marketing sides of B2B marketing automation.
Can look at an existing Pardot setup, understand how it works, and identify opportunities to improve it.
Thinks beyond individual campaigns and considers the entire prospect journey from initial capture through qualification and sales handover.
Enjoys combining technical execution with client-facing consulting.
Takes ownership of projects from requirements gathering through implementation, testing, and optimization.
Communicates technical concepts clearly to both technical and non-technical stakeholders.
Is highly organized and capable of managing multiple client engagements simultaneously.
Is proactive, detail-oriented, and committed to delivering high-quality work.
Why Join?
Work on diverse Pardot / Marketing Cloud Account Engagement projects across multiple client environments.
Take ownership of meaningful B2B marketing automation and lead management initiatives.
Work directly with clients and help shape how they use Salesforce to improve their marketing and sales processes.
Collaborate with experienced consultants and technical specialists within a growing consultancy.
Expand your expertise across Salesforce CRM, marketing automation, integrations, and the broader Salesforce ecosystem.
Join a fully remote team that values autonomy, collaboration, continuous learning, and technical excellence.
Recruitment Process
Initial Interview
Client Interview
Offer & Onboarding
Location: Brazil
Our client is a specialized business consultancy and software integration firm that helps organizations streamline operations through cloud-based technologies and intelligent business systems. They work closely with clients to design, implement, and optimize scalable digital solutions, enabling businesses to automate processes, improve customer engagement, and build more connected technology ecosystems.
As they continue to grow, they are looking for an experienced
Salesforce Pardot Consultant
to help clients design, implement, and optimize effective B2B marketing automation solutions using
Salesforce Marketing Cloud Account Engagement (Pardot)
.
The Role
We're looking for a
Salesforce Pardot Consultant (Marketing Cloud Account Engagement)
with strong hands-on experience building and optimizing marketing automation workflows within the Salesforce ecosystem.
Pardot / Marketing Cloud Account Engagement is the primary platform for this role.
You'll work directly with clients to understand their marketing and lead management requirements and translate them into effective Pardot solutions—from lead capture, segmentation, scoring, and nurturing through to campaign automation, reporting, and Salesforce CRM alignment.
This is a client-facing role that requires someone who is comfortable combining hands-on technical execution with consulting and stakeholder communication.
Experience with the broader
Salesforce Marketing Cloud (SFMC)
ecosystem is valuable, but it is considered a secondary skill rather than the primary requirement.
Role Details
Commitment:
Full-Time (40 hours/week)
Working Hours:
AU working hours
Location:
Fully Remote
Engagement:
Independent Contractor
Monthly Rate:
USD $1,600–3,000/month (depending on level of experience)
What You'll Do
Pardot / Marketing Cloud Account Engagement
Build, configure, test, and optimize marketing automation campaigns using Salesforce Marketing Cloud Account Engagement (Pardot).
Design and manage automated lead nurturing journeys and engagement programs.
Configure segmentation lists, automation rules, completion actions, dynamic lists, and other Pardot automation functionality.
Build and optimize lead scoring, grading, and qualification models.
Develop forms, landing pages, email templates, and lead capture workflows.
Create personalized and segmented B2B marketing campaigns based on prospect behavior, attributes, and lifecycle stage.
Support campaign tracking, attribution, and reporting within Pardot and Salesforce.
Maintain strong data quality and ensure accurate synchronization between Pardot and Salesforce CRM.
Lead Management & Marketing Automation
Translate client marketing strategies and business requirements into scalable marketing automation solutions.
Develop lead nurturing and lifecycle strategies that effectively move prospects through the marketing and sales funnel.
Configure lead routing, qualification, and handover processes between marketing and sales.
Identify opportunities to improve conversion rates, campaign performance, and marketing-to-sales alignment.
Troubleshoot automation, synchronization, campaign, and data issues.
Perform thorough QA and testing before campaigns and automation workflows go live.
Email & Campaign Development
Build and optimize responsive email campaigns and templates.
Support personalization and dynamic content based on prospect data and behavior.
Develop landing pages and forms that integrate effectively with marketing campaigns.
Apply HTML and CSS where required to customize emails, forms, and landing pages.
Monitor campaign engagement and recommend improvements based on performance data.
Salesforce Integration & Data Management
Work with Salesforce CRM and Pardot to ensure reliable synchronization of prospect and customer data.
Support field mapping, campaign attribution, segmentation, and lead management processes.
Troubleshoot data synchronization and integration issues.
Collaborate with Salesforce and technical specialists where more complex integrations are required.
Support integrations between Pardot, Salesforce CRM, and other marketing or business systems.
Client Consulting & Collaboration
Work directly with clients to understand their marketing objectives, processes, and technical requirements.
Translate business requirements into practical Pardot solutions.
Explain technical concepts and recommendations clearly to both technical and non-technical stakeholders.
Provide clients with guidance and best practices around Pardot, marketing automation, lead management, and campaign optimization.
Collaborate with marketing, CRM, creative, product, and technical teams to deliver solutions successfully.
Manage multiple client projects and priorities while maintaining a high standard of delivery.
Continuous Improvement
Review existing Pardot environments and identify opportunities to improve automation, data quality, campaign performance, and usability.
Continuously optimize lead nurturing programs, scoring models, segmentation, and workflows.
Troubleshoot platform and campaign issues to ensure reliable execution.
Stay current with Salesforce Marketing Cloud Account Engagement developments and evolving B2B marketing automation best practices.
What We're Looking For
Must-Haves
3+ years of hands-on experience with
Salesforce Pardot / Marketing Cloud Account Engagement
.
Strong practical experience building and managing Pardot marketing automation campaigns.
Experience with
Engagement Studio
, automation rules, completion actions, segmentation, and dynamic lists.
Experience developing lead nurturing workflows and B2B customer journeys.
Strong understanding of lead scoring, grading, qualification, and marketing-to-sales handover.
Experience building and managing email campaigns, forms, landing pages, and lead capture processes.
Experience integrating and working with
Pardot and Salesforce CRM
.
Strong understanding of prospect data management, segmentation, synchronization, and data quality.
Experience with campaign tracking, reporting, and marketing attribution.
Good HTML and CSS skills for email and landing page customization.
Strong understanding of B2B marketing automation and lead lifecycle management.
Excellent troubleshooting and problem-solving skills.
Strong communication skills with confidence working directly with clients and stakeholders.
Ability to independently manage multiple campaigns, projects, and priorities.
Nice-to-Haves
Experience with the broader
Salesforce Marketing Cloud (SFMC)
platform.
Experience with Journey Builder, Automation Studio, Email Studio, or Contact Builder.
Salesforce Pardot / Marketing Cloud Account Engagement certifications.
Other relevant Salesforce certifications.
Familiarity with APIs and integrations across the Salesforce and marketing technology ecosystem.
Experience working in an agency, consultancy, or enterprise environment supporting multiple clients.
Experience with more complex Salesforce CRM configurations and marketing-to-sales workflows.
Familiarity with AMPscript, JavaScript, or SQL.
Ideal Candidate Profile
This role is ideal for someone who:
Has deep hands-on knowledge of Pardot rather than only surface-level exposure to the platform.
Understands both the technical and marketing sides of B2B marketing automation.
Can look at an existing Pardot setup, understand how it works, and identify opportunities to improve it.
Thinks beyond individual campaigns and considers the entire prospect journey from initial capture through qualification and sales handover.
Enjoys combining technical execution with client-facing consulting.
Takes ownership of projects from requirements gathering through implementation, testing, and optimization.
Communicates technical concepts clearly to both technical and non-technical stakeholders.
Is highly organized and capable of managing multiple client engagements simultaneously.
Is proactive, detail-oriented, and committed to delivering high-quality work.
Why Join?
Work on diverse Pardot / Marketing Cloud Account Engagement projects across multiple client environments.
Take ownership of meaningful B2B marketing automation and lead management initiatives.
Work directly with clients and help shape how they use Salesforce to improve their marketing and sales processes.
Collaborate with experienced consultants and technical specialists within a growing consultancy.
Expand your expertise across Salesforce CRM, marketing automation, integrations, and the broader Salesforce ecosystem.
Join a fully remote team that values autonomy, collaboration, continuous learning, and technical excellence.
Recruitment Process
Initial Interview
Client Interview
Offer & Onboarding
Location: Manila, Philippines
About Bamboo Works
Bamboo Works is a fast-growing international staffing firm connecting companies around the world with exceptional remote professionals. We help businesses build high-performing offshore teams across a wide range of functions, including operations, marketing, finance, technology, customer support, and executive assistance.
As we continue to grow, we're looking for an exceptional
Client Success Manager
to become the trusted advisor for our clients, ensuring every partnership delivers long-term value and success.
If you're passionate about building lasting relationships, solving problems proactively, and helping businesses grow through great people, we'd love to hear from you.
The Role
As a
Client Success Manager
, you'll own the client journey from onboarding through long-term account management. You'll become a strategic partner to a portfolio of clients, helping them build successful remote teams, coordinating recruitment efforts, supporting contractors, and identifying opportunities to grow their teams over time.
This is a highly collaborative role where you'll work closely with clients, recruiters, contractors, and internal leadership to deliver an exceptional experience at every stage of the partnership.
Your success will be measured not only by client satisfaction and retention, but also by your ability to build trust, anticipate challenges, and create opportunities for long-term growth.
Role Details
Commitment:
Full-Time (40 hours/week)
Working Hours:
Flexible with overlap across international clients
Location:
Fully Remote
Engagement:
Independent Contractor
Start Date:
ASAP
Monthly Rate:
$1,600 - $2,000 (can be higher, depending on level of experience) + revenue-based incentives
What You'll Do
Client Success & Relationship Management
Own the client relationship from onboarding through long-term partnership.
Lead onboarding, hiring kick-offs, and calibration sessions to ensure alignment and success.
Develop a deep understanding of each client's business, hiring strategy, and growth plans.
Build trusted relationships with key stakeholders and decision-makers.
Conduct regular check-ins, business reviews, and strategic planning sessions.
Proactively identify challenges, manage expectations, and deliver outstanding client experiences.
Drive long-term client satisfaction, retention, and account growth.
Recruitment Coordination
Translate hiring requirements into clear recruitment briefs for the Talent Acquisition team.
Partner closely with recruiters throughout the hiring process.
Monitor recruitment progress, timelines, and candidate pipelines.
Keep clients informed with proactive communication and regular updates.
Ensure every placement reflects Bamboo Works' commitment to quality and service.
Contractor Success
Support contractors throughout their engagement with Bamboo Works.
Conduct onboarding and regular performance check-ins.
Help contractors integrate successfully into their clients' teams.
Identify and address potential performance concerns early.
Facilitate constructive conversations between clients and contractors when needed.
Project & Operations Management
Act as the primary point of coordination between clients, recruiters, contractors, sales, and leadership.
Keep projects moving efficiently while ensuring alignment across all stakeholders.
Manage multiple client accounts simultaneously with exceptional organization and attention to detail.
Continuously improve internal processes to enhance the client experience.
Growth & Account Development
Identify opportunities to help clients expand their remote teams.
Recommend additional roles and staffing solutions that genuinely support business growth.
Recognize account expansion opportunities through regular client conversations.
Contribute to the long-term growth of both Bamboo Works and its clients.
What We're Looking For
Must-Haves
3+ years of experience in Client Success, Customer Success, Account Management, Recruitment, Staffing, Outsourcing, or another client-facing role.
Proven experience managing long-term client relationships with a strong focus on retention and account growth.
Experience coordinating multiple stakeholders and managing several projects simultaneously.
Strong problem-solving skills and confidence handling challenging client conversations.
Excellent communication skills, both written and verbal, with fluent English.
Highly organized, proactive, and capable of working independently.
Strong commercial awareness while maintaining a client-first mindset.
Comfortable learning about different industries, business models, and organizational structures.
Nice-to-Haves
Experience within recruitment, staffing, outsourcing, or HR services.
Familiarity with remote hiring models and globally distributed teams.
Experience supporting clients hiring professionals such as executive assistants, developers, marketers, accountants, finance professionals, or operations specialists.
Experience using ATS, CRM, project management, or client success platforms.
Ideal Candidate Profile
This role is ideal for someone who:
Naturally builds trust and long-term relationships.
Takes ownership rather than waiting for direction.
Anticipates challenges before they become problems.
Thrives in a fast-paced, entrepreneurial environment.
Is calm under pressure and confident navigating complex conversations.
Balances empathy with commercial thinking.
Enjoys helping businesses grow through exceptional people.
Is highly organized without losing sight of the bigger picture.
Genuinely cares about delivering outstanding service and creating successful long-term partnerships.
Why Join Bamboo Works?
Join a growing international company with ambitious expansion plans.
Work directly with businesses across multiple industries and countries.
Build meaningful, long-term client relationships where your work has visible impact.
Collaborate with a supportive, high-performing remote team.
Enjoy a high degree of autonomy, trust, and ownership in your role.
Benefit from a competitive base salary plus revenue-based incentives that reward long-term client success and growth.
Recruitment Process
Initial Interview
Interview with the Founders
Client Success Case Discussion
Offer & Onboarding
Location: Cape Town, South Africa
About Bamboo Works
Bamboo Works is a fast-growing international staffing firm connecting companies around the world with exceptional remote professionals. We help businesses build high-performing offshore teams across a wide range of functions, including operations, marketing, finance, technology, customer support, and executive assistance.
As we continue to grow, we're looking for an exceptional
Client Success Manager
to become the trusted advisor for our clients, ensuring every partnership delivers long-term value and success.
If you're passionate about building lasting relationships, solving problems proactively, and helping businesses grow through great people, we'd love to hear from you.
The Role
As a
Client Success Manager
, you'll own the client journey from onboarding through long-term account management. You'll become a strategic partner to a portfolio of clients, helping them build successful remote teams, coordinating recruitment efforts, supporting contractors, and identifying opportunities to grow their teams over time.
This is a highly collaborative role where you'll work closely with clients, recruiters, contractors, and internal leadership to deliver an exceptional experience at every stage of the partnership.
Your success will be measured not only by client satisfaction and retention, but also by your ability to build trust, anticipate challenges, and create opportunities for long-term growth.
Role Details
Commitment:
Full-Time (40 hours/week)
Working Hours:
Flexible with overlap across international clients
Location:
Fully Remote
Engagement:
Independent Contractor
Start Date:
ASAP
Monthly Rate:
$1,600 - $2,000 (can be higher, depending on level of experience) + revenue-based incentives
What You'll Do
Client Success & Relationship Management
Own the client relationship from onboarding through long-term partnership.
Lead onboarding, hiring kick-offs, and calibration sessions to ensure alignment and success.
Develop a deep understanding of each client's business, hiring strategy, and growth plans.
Build trusted relationships with key stakeholders and decision-makers.
Conduct regular check-ins, business reviews, and strategic planning sessions.
Proactively identify challenges, manage expectations, and deliver outstanding client experiences.
Drive long-term client satisfaction, retention, and account growth.
Recruitment Coordination
Translate hiring requirements into clear recruitment briefs for the Talent Acquisition team.
Partner closely with recruiters throughout the hiring process.
Monitor recruitment progress, timelines, and candidate pipelines.
Keep clients informed with proactive communication and regular updates.
Ensure every placement reflects Bamboo Works' commitment to quality and service.
Contractor Success
Support contractors throughout their engagement with Bamboo Works.
Conduct onboarding and regular performance check-ins.
Help contractors integrate successfully into their clients' teams.
Identify and address potential performance concerns early.
Facilitate constructive conversations between clients and contractors when needed.
Project & Operations Management
Act as the primary point of coordination between clients, recruiters, contractors, sales, and leadership.
Keep projects moving efficiently while ensuring alignment across all stakeholders.
Manage multiple client accounts simultaneously with exceptional organization and attention to detail.
Continuously improve internal processes to enhance the client experience.
Growth & Account Development
Identify opportunities to help clients expand their remote teams.
Recommend additional roles and staffing solutions that genuinely support business growth.
Recognize account expansion opportunities through regular client conversations.
Contribute to the long-term growth of both Bamboo Works and its clients.
What We're Looking For
Must-Haves
3+ years of experience in Client Success, Customer Success, Account Management, Recruitment, Staffing, Outsourcing, or another client-facing role.
Proven experience managing long-term client relationships with a strong focus on retention and account growth.
Experience coordinating multiple stakeholders and managing several projects simultaneously.
Strong problem-solving skills and confidence handling challenging client conversations.
Excellent communication skills, both written and verbal, with fluent English.
Highly organized, proactive, and capable of working independently.
Strong commercial awareness while maintaining a client-first mindset.
Comfortable learning about different industries, business models, and organizational structures.
Nice-to-Haves
Experience within recruitment, staffing, outsourcing, or HR services.
Familiarity with remote hiring models and globally distributed teams.
Experience supporting clients hiring professionals such as executive assistants, developers, marketers, accountants, finance professionals, or operations specialists.
Experience using ATS, CRM, project management, or client success platforms.
Ideal Candidate Profile
This role is ideal for someone who:
Naturally builds trust and long-term relationships.
Takes ownership rather than waiting for direction.
Anticipates challenges before they become problems.
Thrives in a fast-paced, entrepreneurial environment.
Is calm under pressure and confident navigating complex conversations.
Balances empathy with commercial thinking.
Enjoys helping businesses grow through exceptional people.
Is highly organized without losing sight of the bigger picture.
Genuinely cares about delivering outstanding service and creating successful long-term partnerships.
Why Join Bamboo Works?
Join a growing international company with ambitious expansion plans.
Work directly with businesses across multiple industries and countries.
Build meaningful, long-term client relationships where your work has visible impact.
Collaborate with a supportive, high-performing remote team.
Enjoy a high degree of autonomy, trust, and ownership in your role.
Benefit from a competitive base salary plus revenue-based incentives that reward long-term client success and growth.
Recruitment Process
Initial Interview
Interview with the Founders
Client Success Case Discussion
Offer & Onboarding
Location: Metro Manila, Philippines
About the Client
We're helping a company in the fintech and digital assets industry find an experienced Customer Support Specialist to support users of its digital assets platform and associated crypto payment card.
The company operates within the evolving financial technology space, providing digital financial solutions that connect traditional payment services with cryptocurrency and digital assets.
As the business continues to grow, they're looking for their
first dedicated Customer Support Specialist
to take ownership of incoming customer inquiries, resolve issues, and help establish a reliable, high-quality customer support function.
The Role
We're looking for a
Customer Support Specialist – Fintech & Crypto Payments
who combines excellent customer service skills with a strong understanding of financial products, digital platforms, payment transactions, and ideally cryptocurrency.
You'll be the first point of contact for customers using the platform and its associated crypto card, helping them navigate account setup, verification, platform functionality, card usage, payments, deposits, withdrawals, and other transaction-related concerns.
The majority of support will be handled through
live chat and written communication
, with occasional phone or video calls when customers require more hands-on assistance.
As the first person joining this function, you'll be expected to take ownership of incoming cases and resolve issues independently wherever possible, following established SOPs and escalation procedures.
This is not a generic customer service role. We're looking for someone who can understand the product, investigate problems, identify solutions, and confidently guide customers through financial and technical issues.
Role Details
Commitment:
Full-Time (40 hours/week)
Working Hours:
Fixed Bahamas business hours (Eastern Time)
Location:
Fully Remote
Engagement:
Independent Contractor
Start Date:
ASAP
Monthly Rate:
US$1,200 - $1,600 (Depending on level of experience)
What You'll Do
Customer Support & Platform Assistance
Serve as the primary point of contact for incoming customer inquiries through live chat, email, and other written channels.
Handle phone or video calls when issues require more detailed or personalized assistance.
Guide customers through account creation, onboarding, verification, and general platform navigation.
Help customers understand and use the platform's features and services effectively.
Investigate customer concerns, identify underlying issues, and provide accurate, timely resolutions.
Take ownership of cases from initial contact through resolution, escalating only when necessary and in line with established SOPs.
Maintain professional, clear, and reassuring communication throughout the customer journey.
Crypto Card & Payment Support
Assist customers with crypto card issuance, activation, linking, and usage.
Troubleshoot Visa card-related issues, including declined or failed transactions, card connections, and payment concerns.
Help customers understand transaction statuses, payment processes, and common reasons for unsuccessful transactions.
Support customers with deposits, withdrawals, transfers, balances, and account-related transactions.
Investigate transaction discrepancies and coordinate with internal teams where additional support is required.
Provide clear guidance while maintaining accuracy when handling financial and transactional information.
Account Verification & Issue Resolution
Guide customers through relevant KYC, identity verification, and account-related procedures.
Troubleshoot common account access, verification, and platform issues.
Independently investigate and resolve incoming cases using available tools, resources, and established procedures.
Recognize when issues require escalation to operations, compliance, payments, or technical teams.
Maintain ownership of the customer experience even when other teams are involved in resolving a case.
Handle sensitive customer information with appropriate care, discretion, and confidentiality.
Support Operations & Continuous Improvement
Accurately document customer inquiries, troubleshooting steps, actions taken, and resolutions in internal systems.
Follow established SOPs while identifying opportunities to improve support processes and customer communication.
Help build and refine the customer support function as the company's first dedicated support specialist.
Identify recurring issues, customer pain points, and potential gaps in the platform experience.
Share feedback and recommendations with relevant internal teams.
Stay informed about platform functionality, crypto card processes, internal procedures, and product updates.
What We're Looking For
Must-Haves
At least
3 years of experience in customer support, client services, or client operations
, preferably within fintech, financial services, digital banking, payments, or cryptocurrency.
Direct experience supporting customers using financial products, payment cards, or digital financial platforms.
Strong understanding of card payments and common transaction issues, including declined payments, failed transactions, card activation, and payment troubleshooting.
Familiarity with customer onboarding, account verification, KYC, and transaction-related support processes.
Strong written and spoken English, with the ability to explain financial or technical issues clearly and professionally.
Experience handling customer inquiries through live chat, email, or other written communication channels.
Confidence communicating with customers through phone or video calls when required.
Strong troubleshooting skills and the ability to independently investigate and resolve customer concerns.
Ability to follow SOPs, exercise sound judgment, and recognize when escalation is necessary.
Excellent attention to detail, particularly when dealing with financial transactions and sensitive customer information.
Strong organizational skills and the ability to manage multiple incoming cases while maintaining quality and responsiveness.
A proactive, resourceful, and customer-focused approach to problem-solving.
Familiarity with cryptocurrency and digital assets, whether through professional experience or personal use.
Nice-to-Haves
Professional experience supporting a cryptocurrency exchange, wallet provider, crypto card, trading platform, or digital assets business.
Experience supporting Visa/Mastercard-linked financial products or payment cards.
Familiarity with cryptocurrency wallets, exchanges, deposits, withdrawals, and on-chain transactions.
Experience in payments operations, trading operations, financial-services operations, or client operations.
Experience supporting B2C financial products.
Familiarity with customer support platforms such as Intercom, Zendesk, Freshdesk, Salesforce, or similar tools.
Experience using ticketing systems, knowledge bases, and internal escalation workflows.
Understanding of blockchain and cryptocurrency concepts.
Experience coordinating with compliance, risk, fraud, payments, or technical teams.
Previous experience helping establish or improve a customer support function.
Ideal Candidate Profile
You're someone who genuinely enjoys helping customers but also has the technical curiosity and financial-product knowledge needed to investigate and resolve problems.
You're comfortable explaining how digital financial platforms work, guiding customers through account and transaction issues, and troubleshooting payment card concerns. You don't simply pass difficult questions to another team—you investigate, follow the appropriate procedures, and take ownership of the issue through to resolution.
Ideally, you've worked professionally within a crypto or digital assets environment. However, we're also open to strong candidates from fintech, digital banking, or payments who have a solid understanding of cryptocurrency through personal use.
As the first dedicated customer support hire, you're comfortable working independently, following established processes, and helping shape how the function develops.
Most importantly, you're
resourceful, detail-oriented, calm under pressure, and committed to delivering an excellent customer experience
.
Why Join?
Join a growing business operating at the intersection of fintech, digital assets, and payment technology.
Become the company's first dedicated Customer Support Specialist and play an important role in developing the function.
Gain hands-on exposure to digital financial products, crypto cards, payment processes, and platform operations.
Take meaningful ownership of customer cases rather than working within a narrowly defined support function.
Collaborate directly with operations, compliance, payments, and technical teams.
Work remotely in a role that values independence, initiative, and problem-solving.
Recruitment Process
Initial Interview with Bamboo Works
Client Interview
Offer & Onboarding
Location: Cape Town, South Africa
About the Client
We're helping a company in the fintech and digital assets industry find an experienced Customer Support Specialist to support users of its digital assets platform and associated crypto payment card.
The company operates within the evolving financial technology space, providing digital financial solutions that connect traditional payment services with cryptocurrency and digital assets.
As the business continues to grow, they're looking for their
first dedicated Customer Support Specialist
to take ownership of incoming customer inquiries, resolve issues, and help establish a reliable, high-quality customer support function.
The Role
We're looking for a
Customer Support Specialist – Fintech & Crypto Payments
who combines excellent customer service skills with a strong understanding of financial products, digital platforms, payment transactions, and ideally cryptocurrency.
You'll be the first point of contact for customers using the platform and its associated crypto card, helping them navigate account setup, verification, platform functionality, card usage, payments, deposits, withdrawals, and other transaction-related concerns.
The majority of support will be handled through
live chat and written communication
, with occasional phone or video calls when customers require more hands-on assistance.
As the first person joining this function, you'll be expected to take ownership of incoming cases and resolve issues independently wherever possible, following established SOPs and escalation procedures.
This is not a generic customer service role. We're looking for someone who can understand the product, investigate problems, identify solutions, and confidently guide customers through financial and technical issues.
Role Details
Commitment:
Full-Time (40 hours/week)
Working Hours:
Fixed Bahamas business hours (Eastern Time)
Location:
Fully Remote
Engagement:
Independent Contractor
Start Date:
ASAP
Monthly Rate:
US$1,200 - $1,600 (Depending on level of experience)
What You'll Do
Customer Support & Platform Assistance
Serve as the primary point of contact for incoming customer inquiries through live chat, email, and other written channels.
Handle phone or video calls when issues require more detailed or personalized assistance.
Guide customers through account creation, onboarding, verification, and general platform navigation.
Help customers understand and use the platform's features and services effectively.
Investigate customer concerns, identify underlying issues, and provide accurate, timely resolutions.
Take ownership of cases from initial contact through resolution, escalating only when necessary and in line with established SOPs.
Maintain professional, clear, and reassuring communication throughout the customer journey.
Crypto Card & Payment Support
Assist customers with crypto card issuance, activation, linking, and usage.
Troubleshoot Visa card-related issues, including declined or failed transactions, card connections, and payment concerns.
Help customers understand transaction statuses, payment processes, and common reasons for unsuccessful transactions.
Support customers with deposits, withdrawals, transfers, balances, and account-related transactions.
Investigate transaction discrepancies and coordinate with internal teams where additional support is required.
Provide clear guidance while maintaining accuracy when handling financial and transactional information.
Account Verification & Issue Resolution
Guide customers through relevant KYC, identity verification, and account-related procedures.
Troubleshoot common account access, verification, and platform issues.
Independently investigate and resolve incoming cases using available tools, resources, and established procedures.
Recognize when issues require escalation to operations, compliance, payments, or technical teams.
Maintain ownership of the customer experience even when other teams are involved in resolving a case.
Handle sensitive customer information with appropriate care, discretion, and confidentiality.
Support Operations & Continuous Improvement
Accurately document customer inquiries, troubleshooting steps, actions taken, and resolutions in internal systems.
Follow established SOPs while identifying opportunities to improve support processes and customer communication.
Help build and refine the customer support function as the company's first dedicated support specialist.
Identify recurring issues, customer pain points, and potential gaps in the platform experience.
Share feedback and recommendations with relevant internal teams.
Stay informed about platform functionality, crypto card processes, internal procedures, and product updates.
What We're Looking For
Must-Haves
At least
3 years of experience in customer support, client services, or client operations
, preferably within fintech, financial services, digital banking, payments, or cryptocurrency.
Direct experience supporting customers using financial products, payment cards, or digital financial platforms.
Strong understanding of card payments and common transaction issues, including declined payments, failed transactions, card activation, and payment troubleshooting.
Familiarity with customer onboarding, account verification, KYC, and transaction-related support processes.
Strong written and spoken English, with the ability to explain financial or technical issues clearly and professionally.
Experience handling customer inquiries through live chat, email, or other written communication channels.
Confidence communicating with customers through phone or video calls when required.
Strong troubleshooting skills and the ability to independently investigate and resolve customer concerns.
Ability to follow SOPs, exercise sound judgment, and recognize when escalation is necessary.
Excellent attention to detail, particularly when dealing with financial transactions and sensitive customer information.
Strong organizational skills and the ability to manage multiple incoming cases while maintaining quality and responsiveness.
A proactive, resourceful, and customer-focused approach to problem-solving.
Familiarity with cryptocurrency and digital assets, whether through professional experience or personal use.
Nice-to-Haves
Professional experience supporting a cryptocurrency exchange, wallet provider, crypto card, trading platform, or digital assets business.
Experience supporting Visa/Mastercard-linked financial products or payment cards.
Familiarity with cryptocurrency wallets, exchanges, deposits, withdrawals, and on-chain transactions.
Experience in payments operations, trading operations, financial-services operations, or client operations.
Experience supporting B2C financial products.
Familiarity with customer support platforms such as Intercom, Zendesk, Freshdesk, Salesforce, or similar tools.
Experience using ticketing systems, knowledge bases, and internal escalation workflows.
Understanding of blockchain and cryptocurrency concepts.
Experience coordinating with compliance, risk, fraud, payments, or technical teams.
Previous experience helping establish or improve a customer support function.
Ideal Candidate Profile
You're someone who genuinely enjoys helping customers but also has the technical curiosity and financial-product knowledge needed to investigate and resolve problems.
You're comfortable explaining how digital financial platforms work, guiding customers through account and transaction issues, and troubleshooting payment card concerns. You don't simply pass difficult questions to another team—you investigate, follow the appropriate procedures, and take ownership of the issue through to resolution.
Ideally, you've worked professionally within a crypto or digital assets environment. However, we're also open to strong candidates from fintech, digital banking, or payments who have a solid understanding of cryptocurrency through personal use.
As the first dedicated customer support hire, you're comfortable working independently, following established processes, and helping shape how the function develops.
Most importantly, you're
resourceful, detail-oriented, calm under pressure, and committed to delivering an excellent customer experience
.
Why Join?
Join a growing business operating at the intersection of fintech, digital assets, and payment technology.
Become the company's first dedicated Customer Support Specialist and play an important role in developing the function.
Gain hands-on exposure to digital financial products, crypto cards, payment processes, and platform operations.
Take meaningful ownership of customer cases rather than working within a narrowly defined support function.
Collaborate directly with operations, compliance, payments, and technical teams.
Work remotely in a role that values independence, initiative, and problem-solving.
Recruitment Process
Initial Interview with Bamboo Works
Client Interview
Offer & Onboarding
Location: Manila, Philippines
About Bamboo Works
Bamboo Works is a fast-growing international staffing firm connecting companies around the world with exceptional remote professionals. We help businesses build high-performing offshore teams across a wide range of functions, including operations, marketing, finance, technology, customer support, and executive assistance.
As we continue to grow, we're looking for an exceptional
Client Success Manager
to become the trusted advisor for our clients, ensuring every partnership delivers long-term value and success.
If you're passionate about building lasting relationships, solving problems proactively, and helping businesses grow through great people, we'd love to hear from you.
The Role
As a
Client Success Manager
, you'll own the client journey from onboarding through long-term account management. You'll become a strategic partner to a portfolio of clients, helping them build successful remote teams, coordinating recruitment efforts, supporting contractors, and identifying opportunities to grow their teams over time.
This is a highly collaborative role where you'll work closely with clients, recruiters, contractors, and internal leadership to deliver an exceptional experience at every stage of the partnership.
Your success will be measured not only by client satisfaction and retention, but also by your ability to build trust, anticipate challenges, and create opportunities for long-term growth.
Role Details
Commitment:
Full-Time (40 hours/week)
Working Hours:
Flexible with overlap across international clients
Location:
Fully Remote
Engagement:
Independent Contractor
Start Date:
ASAP
Monthly Rate:
$1,400 - $1,600 (can be higher, depending on level of experience) + revenue-based incentives
What You'll Do
Client Success & Relationship Management
Own the client relationship from onboarding through long-term partnership.
Lead onboarding, hiring kick-offs, and calibration sessions to ensure alignment and success.
Develop a deep understanding of each client's business, hiring strategy, and growth plans.
Build trusted relationships with key stakeholders and decision-makers.
Conduct regular check-ins, business reviews, and strategic planning sessions.
Proactively identify challenges, manage expectations, and deliver outstanding client experiences.
Drive long-term client satisfaction, retention, and account growth.
Recruitment Coordination
Translate hiring requirements into clear recruitment briefs for the Talent Acquisition team.
Partner closely with recruiters throughout the hiring process.
Monitor recruitment progress, timelines, and candidate pipelines.
Keep clients informed with proactive communication and regular updates.
Ensure every placement reflects Bamboo Works' commitment to quality and service.
Contractor Success
Support contractors throughout their engagement with Bamboo Works.
Conduct onboarding and regular performance check-ins.
Help contractors integrate successfully into their clients' teams.
Identify and address potential performance concerns early.
Facilitate constructive conversations between clients and contractors when needed.
Project & Operations Management
Act as the primary point of coordination between clients, recruiters, contractors, sales, and leadership.
Keep projects moving efficiently while ensuring alignment across all stakeholders.
Manage multiple client accounts simultaneously with exceptional organization and attention to detail.
Continuously improve internal processes to enhance the client experience.
Growth & Account Development
Identify opportunities to help clients expand their remote teams.
Recommend additional roles and staffing solutions that genuinely support business growth.
Recognize account expansion opportunities through regular client conversations.
Contribute to the long-term growth of both Bamboo Works and its clients.
What We're Looking For
Must-Haves
2+ years of experience in Client Success, Customer Success, Account Management, Recruitment, Staffing, Outsourcing, or another client-facing role.
Proven experience managing long-term client relationships with a strong focus on retention and account growth.
Experience coordinating multiple stakeholders and managing several projects simultaneously.
Strong problem-solving skills and confidence handling challenging client conversations.
Excellent communication skills, both written and verbal, with fluent English.
Highly organized, proactive, and capable of working independently.
Strong commercial awareness while maintaining a client-first mindset.
Comfortable learning about different industries, business models, and organizational structures.
Nice-to-Haves
Experience within recruitment, staffing, outsourcing, or HR services.
Familiarity with remote hiring models and globally distributed teams.
Experience supporting clients hiring professionals such as executive assistants, developers, marketers, accountants, finance professionals, or operations specialists.
Experience using ATS, CRM, project management, or client success platforms.
Ideal Candidate Profile
This role is ideal for someone who:
Naturally builds trust and long-term relationships.
Takes ownership rather than waiting for direction.
Anticipates challenges before they become problems.
Thrives in a fast-paced, entrepreneurial environment.
Is calm under pressure and confident navigating complex conversations.
Balances empathy with commercial thinking.
Enjoys helping businesses grow through exceptional people.
Is highly organized without losing sight of the bigger picture.
Genuinely cares about delivering outstanding service and creating successful long-term partnerships.
Why Join Bamboo Works?
Join a growing international company with ambitious expansion plans.
Work directly with businesses across multiple industries and countries.
Build meaningful, long-term client relationships where your work has visible impact.
Collaborate with a supportive, high-performing remote team.
Enjoy a high degree of autonomy, trust, and ownership in your role.
Benefit from a competitive base salary plus revenue-based incentives that reward long-term client success and growth.
Recruitment Process
Initial Interview
Interview with the Founders
Client Success Case Discussion
Offer & Onboarding
ГибридseniorAlmaty, Kazakhstan
Zug, Switzerland
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
Houston, TX, United States; Rebuild, rewire, and replace battery packs and individual cells only in accordance with approved procedures, applicable safety requirements, and authorized competency limits
South Africa
Brazil
Manila, Philippines
Cape Town, South Africa
Metro Manila, Philippines; However, we're also open to strong candidates from fintech, digital banking, or payments who have a solid understanding of cryptocurrency through personal use
Cape Town, South Africa; However, we're also open to strong candidates from fintech, digital banking, or payments who have a solid understanding of cryptocurrency through personal use
Автоотклики