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Location: Remote - US Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join us as a Principal Product Manager on our Emerging Technology and Innovation (ETI) team. About the job We are seeking a visionary and entrepreneurial Product Manager passionate about building the future, not just improving the present. In this role, you will lead Horizon 3 innovation—imagining, shaping, and validating breakthrough product concepts that could fundamentally transform the enterprise landscape over the next 3-5+ years. As part of our team, your mandate is to look beyond current product lines and incremental enhancements. You will actively scout emerging technologies, societal and industry shifts, and nascent user problems with the potential to unlock new markets and create transformational value. Your goal is to help imagine the future that will exist based on technological advances across AI/ ML, AGI, quantum computing, blockchain and more. Working side-by-side with world-class researchers, engineers, and designers, you will take bold, unproven ideas from whiteboard to working prototype—navigating ambiguity, systematically de-risking concepts, and driving structured experimentation. You’ll drive the vision for ambitious initiatives, frame the strategic bets worth making, and build the business case for high-risk, high-reward ventures that position our company at the forefront of the industry. Your success will be measured by your ability to identify and validate opportunities that can shape the next era of growth for Twilio—and the broader technology ecosystem. Responsibilities In this role, you’ll: Define Horizon 3 strategy: Lead the exploration of various technological trends, their implications for business and thus areas of opportunity for Twilio Drive Product Vision: Lead discovery and definition of innovative product opportunities. Align user needs, technical feasibility, and business objectives. Rapid Experimentation: Design and manage the lifecycle of early prototypes, MVPs, and proofs-of-concept. Leverage lean and agile methodologies to iterate quickly. Cross-Functional Collaboration: Work directly with engineering, research, design, and go-to-market teams to transform breakthrough concepts into user-ready solutions. Market & User Research: Conduct customer interviews, gather market intelligence, analyze usage patterns, and synthesize insights from early testing to inform ongoing project direction. Stakeholder Engagement: Communicate strategic vision, product rationale, and outcomes to executive leadership and cross-functional stakeholders. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: Proven experience (5+ years) as a Product Manager or Product Strategy Lead, ideally in a technology/enterprise SaaS, platform, or developer-centric environment. Track record of launching new products, features, or experimental projects—ideally with experience in 0→1 product development or R&D environments. Familiarity with emerging technologies (AI/ML, developer tools, workflow automation, or similar). Strong analytical and user research skills; data-driven but comfortable with ambiguity and hypothesis-driven decision making Exceptional communication and storytelling ability to convey vision and inspire action Technical acumen; able to collaborate closely with engineering and research teams and ability to draw business implications from technological trends Entrepreneurial mindset; eager to take calculated risks, iterate rapidly, and learn from failure as well as success BS in Computer Science, Engineering, or equivalent practical experience Desired: Experience working with AI ML technology and customer engagement platforms Experience working in trust, security, or fraud prevention Location This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $171,120 - $213,900. Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $181,200 - $226,500. Based in the San Francisco Bay area, California: $201,280- $251,600. This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until February 1st, 2026, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Location: Remote-Friendly (Travel-Required) | San Francisco, CA | New York City, NY About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Anthropic's go-to-market organization is growing quickly, and our most important priorities for customers and for our field rarely sit within one team. Priorities cut across Sales, Marketing, Customer Success, Product, Revenue Operations, Enablement, Finance, Legal, Partnerships and more. We're looking for a strategic program manager to own these initiatives end to end. You'll start with an ambiguous ask, sometimes from a senior leader and sometimes from a signal in the data. You'll find the root cause of the problem and design a solution with subject-matter experts across the company, then drive it from strategy to planning to results to iteration. You’ll bring stakeholders along while still moving quickly to the right answer. The work ranges from large cross-functional programs to short, focused SWAT efforts on urgent questions. Success looks like making better decisions, faster, for our customers and our field. This is a strategic, highly cross-functional individual contributor role for someone equally comfortable building a business case, running a forum with senior stakeholders, getting into the data, and working directly with the field. You'll operate with high autonomy on the most critical GTM questions we face. Key responsibilities Own a portfolio of strategic GTM programs end to end, each starting from a business problem (e.g., customer activation, seller efficiency, model launches) and running from scoping through launch, operationalization, results, and iteration Act as a thought partner to Sales and GTM leaders: identify, scope, and prioritize the programs most worth doing, and say no to the rest Turn ambiguous, loosely scoped problems into structured analysis, a defensible model, and a clear plan with owners, milestones, and decision points Align and drive teams across Sales, Marketing, Customer Success, Product, Revenue Operations, Enablement, Finance, Legal, and Partnerships without formal authority over any of them Engage senior executives on the status and outcomes of the most critical programs Manage change so new programs are adopted by the field, and define and report on success metrics such as adoption, time-to-value, and productivity impact Use AI tools every day to analyze, model, and build faster Create the templates, cadence, and reporting that help every future program launch well Minimum qualifications Have led complex cross-functional programs from problem definition through delivery, in strategy consulting, strategy and operations, GTM or sales programs, or program management A track record of turning ambiguous problems into clear, defensible recommendations Have driven initiatives to completion across teams you do not manage, including when senior stakeholders disagreed Analytical skills: building a business case and quantitative model, defining targets, and pulling and analyzing your own data from CRM and BI tools Clear written and verbal communication, with experience presenting analysis and recommendations to senior and executive audiences A working understanding of how an enterprise sales organization operates Have built programs or processes where none existed, and owned the outcome through to results Are motivated by Anthropic's mission to develop AI that is safe and beneficial Preferred qualifications A background in strategy consulting followed by an in-house role where you built and ran programs and strategic projects Experience running sales or GTM programs with measured results, such as pipeline, activation, adoption, or launch programs Experience working within a sales operating cadence, such as forecast calls and pipeline reviews, Sales planning, product launches Hands-on experience using AI tools daily to work faster and more rigorously, including building workflows with Claude or similar tools Experience at a company selling technical or AI products Experience as an early hire in a new team or function The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $270,000 — $310,000 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. For roles performing work in California: We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Location: San Francisco, CA, USA About the role Chime is looking for a hands-on engineering leader to guide the Human Agent Tooling team within Trust & Safety. As a Tech Lead Manager, you’ll lead a squad of 3–5 engineers, set the hiring bar, coach and develop talent, and own execution and delivery. You’ll also remain deeply involved in the technical work, writing and shipping production code alongside your team. The Human Agent Tooling team builds the software Chime’s support agents use to understand member needs, take the right actions, and resolve issues quickly and safely. This includes the agent workspace, case management tools, real-time member context, and access controls. You’ll help modernize this platform and partner closely with Product, Operations, and support agents to make every human support interaction faster, safer, and more effective. In this role, you can expect to: Manage and develop a squad of 4-5 engineers: Hiring, 1:1s, career coaching, managing for performance Own delivery for your squad end to end, from sprint planning and delivery commitments through service SLAs and operational health Write and ship code alongside your team, authoring pull requests that land in production Be accountable for the squad's technical direction, architecture, and quality bar, either via a tech lead on the squad, or by taking on the tech lead role yourself. Use AI coding agents and tooling to raise both your own leverage and your squad's, and establish the practices that make that durable for the team Partner with Product and Design on scope, prioritization, and quarterly planning, surfacing technical dependencies and capacity needs early Act as the squad's cross-functional point of contact for its technical capabilities and dependency coordination, and carry the "what should we build" conversation if/when a PM isn't dedicated to your squad Identify technical debt and advocate for sustainable engineering, staying an active contributor to the codebase Ensure quality, performance, and operational health, including a healthy on-call and incident-response culture Build growth paths for the engineers on your squad towards the higher IC levels or a future TLM role Contribute to broader T&S and Chime engineering initiatives as a member of the engineering leadership team To thrive in this role, you have: 2+ years in people management responsibilities. Current, hands-on coding ability and the desire to keep it. You are writing code today and want a role where that continues. A track record of using AI-assisted development tools such as Claude Code, Codex, or Cursor to accelerate real delivery, and of getting a team to adopt them with measurable impact on output Experience supporting coaching members of your team around project execution, skill development, and career progression. Interest in pushing the technology, people, and organization envelope to explore new ways we can deliver amazement to our customers. Strong cross-functional collaboration skills, with a track record of partnering closely with Product, Design, and Analytics. A fascination in how to make teams and people thrive. Enjoyment in learning and diving into the deepest levels of how things work. The ability to motivate a team through delivery on aggressive schedules and goals. Experience with similar tech: Ruby, React Native, Distributed Systems, AWS services (data, compute) and Service Oriented Architectures. #LI-Onsite #LI-MB1 Below is the base salary offered for this role and level of experience. Full-time employees may also be eligible for bonus(es), competitive equity, and benefits. For commissioned roles, the base salary listed in this job description does not include incentive/variable pay. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience. Wage Notice $199,000 — $275,000 USD A little about us At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential. We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members. We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress. We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential. Because if we don't—who will? *Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC. What we offer for our full-time, regular employees 🏢 Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. 💻 Benefits that support your work and life, including backup child, elder, and pet care and subsidized commuter benefits for eligible employees. ✨ Comprehensive health, financial, and wellbeing benefits designed to support you at every stage of life. 🏝 Generous vacation policy and company-wide paid days off 🫂 1% of your time off to support local community organizations of your choice 👟 Annual wellness stipend to use towards eligible wellness related expenses 👶 Up to 22 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents 👪 Access to family planning reimbursement 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals. Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: accommodations@chime.com . To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice .

Location: New York, NY (HQ); Remote (Canada); San Francisco, CA; Remote (US); Miami, FL Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Technical Consultants are on the frontlines working to establish partnerships with Ramp customers, and act as a liaison between customers and our internal technical teams. You’ll be partnering with Customer Activation & Account Management teams to identify, prioritize and build financial solutions for new and existing customers so that Ramp continues to scale with their needs. You will act as the technical and financial subject matter expert for our customers, and design solutions that address the customer’s needs through Ramp and partner integrations. You will partner with Post-Sales teams to drive Product, Design and Engineering teams’ roadmaps to evolve Ramp to better serve our customers at scale and offer increasingly higher value to the customers. You will define the customer’s financial & technical success criteria from onboarding through activation and expansion. You will represent Product, Design and Engineering externally and will operate with deep conviction and understanding of Ramp’s technical capabilities. The role requires technical skills necessary to understand and educate on robust accounting features, and integrate them across all the touchpoints and surface area of a customer. What You’ll Do - Act as a technical advisor to customers and Ramp’s internal teams while supporting high-value implementations and expansion opportunities by guiding integration, configuration, and system design - Partner with Customer Activation and Account Management teams to assess customer requirements and propose scalable solutions; particularly involving ERP, HRIS, and API integrations - Collaborate with onboarding specialists and implementation leads to support technical workstreams (not run them), ensuring faster time-to-value and customer success - Work with customers to problem-solve technical hurdles and propose effective product implementations for each customer with a deep understanding of the full range of integration and configuration options - Participate in technical discovery to understand customer systems and workflows, and recommend best-fit Ramp architecture. This includes when and how to use Ramp’s API - Be a subject matter expert across our HRIS and Accounting integration partners, partnering with Sales, Product and partners to advocate for integration development in-line with customer needs - Troubleshoot integration blockers and guide customers through complex configuration decisions without writing code directly - Contribute to internal documentation and tooling that scales Ramp’s ability to support integration use cases across a growing customer base - Influence Ramp’s product roadmap by channeling customer pain points and feedback to the Product and Engineering teams What You Need - Bachelor's degree in computer science, engineering, finance, business, or a related field - 4+ years in technical consulting, solutions engineering, implementation, or a similar customer-facing technical role, ideally in a SaaS or fintech environment - Familiarity with ERP systems (e.g. NetSuite, Sage Intacct, Microsoft Dynamics, Oracle Fusion) and finance/accounting workflows - Comfort working with APIs, integration logic, and system architecture and being able to explain those concepts to finance and operations stakeholders - Strong communication skills: able to translate complex technical solutions into business value, guide customers toward scalable approaches, and diplomatically steer conversations when requests are misaligned with best practices or product capabilities - Collaborative mindset and ability to work cross-functionally with Sales, Customer Success, Product, and Engineering - Exceptional organization and problem-solving skills, with a bias toward action and a high level of ownership - Thrives in ambiguity and fast-paced environments; adaptable and resourceful as we scale Ramp’s upmarket motion For candidates located in NYC or SF,  the pay range for this role is $167,000 - $220,000.  For candidates located in all other locations, the pay range for this role is $150,000-$206,000. BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: Remote Workplace: remote About Collectly Collectly is a fast-growing healthcare technology company transforming revenue cycle management (RCM) through AI-driven automation. Millions of patients navigate inefficient billing systems every day, while providers face delayed payments, rising administrative burden, and operational complexity. Collectly applies artificial intelligence to automate workflows, accelerate cash flow, and modernize the patient financial experience; enabling healthcare organizations to operate more efficiently and focus on delivering care. There could not be a hotter space to play in.  Healthcare is a $4.9T industry and is adopting AI technology at 2.2x the rate of the rest of the economy.  RCM is at the heart of this transformation as it has a clear and demonstrable ROI to our customers. The Opportunity Every patient who receives a medical bill has questions: what is this charge, will my insurance cover it, can I pay it in parts, why is it different from last time. How those questions get answered decides whether the patient pays, calls back, or gives up. Collectly's AI agent, Billie, answers those questions today across chat, SMS, and voice for hundreds of medical practices nationwide. We are looking for a Product Manager to own the patient experience around it: what Billie handles, how she interacts with clinic staff, how we reach patients proactively, and how we prove to our customers that it works. This is a hands-on product ownership role at a small, fast-moving product team. Some of the work is taking a product area from 1 to 10, where the problem is still being discovered with customers. Some of it is taking an area from 10 to 100, where something that works for one customer has to work for every customer without being rebuilt each time. You will work directly with founders, customers, engineering, data, and the implementation teams, and you will see what you decide in production within weeks. Key Responsibilities - Lead product discovery with customers — billing leaders, support managers, front-desk staff — and turn what you learn into a prioritized roadmap for patient experience. - Own the patient experience end to end: define the set of patient situations that decide whether the experience is good — the questions patients ask, the hand-offs to staff, the dead ends — and work with engineering to make the product handle each one well. - Design proactive patient outreach — who is contacted, on which channel, when, with what message — and measure the effect on patient satisfaction and on revenue collected. - Define and own the metrics for the patient-facing product — escalation rate, self-service rate, patient satisfaction, payment outcomes — and use them to decide what gets built next. - Analyze product performance directly: query the data warehouse, read real patient conversations, find where the agent falls short and why. - Prototype with AI tools before specifying: build the mock, the script, or the analysis that settles the question. - Partner with engineering on agent behavior, prompts, EHR and practice-management integrations, and where human-in-the-loop belongs. - Scale what works across the customer base: turn one-off configurations into features every practice gets, instead of rebuilding per customer. - Lead technical customer projects: launch new customers and new capabilities with implementation and customer success, and own the first weeks after go-live. - Keep the customer-facing material current for pre-service and patient support: case studies with real numbers, working demos, and sales playbooks. What Success Looks Like Within the first 6 months, you will: - Define a set of cases that determine a great patient experience and work with engineering teams to optimize the product to fit those cases - Design proactive patient outreach flows and evaluate how they impact patient satisfaction and patient revenue - Decide how to increase resolution rates for Collectly patient support and which products to build to resolve those requests - Update case studies, demos and sales playbooks for Collectly pre-service and patient support products Qualifications Required - Experience in US healthcare (must-have!): RCM, eligibility, claims, payments, payer-provider workflows - 3+ years of product management experience in technical B2B products, with full ownership of what gets built and why - A track record of quantified business outcomes: revenue, cost reduction, conversion, automation rate, or efficiency - Direct customer-facing experience with B2B customers; enterprise experience preferred - Experience launching new products, not only features within existing ones - Hands-on with AI tools: able to build prototypes and run analyses with Claude or similar - Strong analytical skills; comfortable writing code and SQL with AI while doing your own analysis - Ability to fly to San Francisco for an onsite interview with the team (at our costs) Core Competencies - Customer discovery - Product ownership and decision-making - Data-driven decision making - Analytical depth and curiosity - Leading technical customer projects - Hands-on mindset Preferred - A previous role in engineering, data science, or analytics - Startup or small-product-team background; founder or early-stage experience - Experience working on AI/ML products Why You’ll Love It Here Unlimited PTO: We believe in work-life balance and encourage you to recharge when you need it. Comprehensive Health Coverage: Fully paid medical, dental, and vision insurance for you and your dependents, because your well-being matters to us. Equity Opportunities: Share in our success with stock options - your hard work will drive our growth. Retirement Planning Made Easy: Enjoy a 401(k) with a generous company match to secure your future. Student Loan Support: We help lighten the load with contributions toward your student loans. Compensation Range: 160-210k/year Collectly is a tech-enabled patient billing platform that works as an add-on for your EHR/PM. Collectly accelerates and increases patient cash flow, streamlines post-service billing operations, and provides the best patient experience that works for all demographics. Please, see a short video about us

Location: United States, San Mateo, CA Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. PlayStation isn’t just the Best Place to Play - it’s also the Best Place to Work. We’ve thrilled gamers since 1994, when we launched the original PlayStation. Today, we’re recognized as a global leader in interactive and digital entertainment. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation. Sony Interactive Entertainment has an extraordinary opportunity in the Tools, Framework and Infrastructure team! We are looking for a motivated and creative individual to help build test tools, frameworks, and infrastructure for delivering high quality software which drives the PlayStation experience. As a Software Engineer II, you'll focus on building test frameworks and infrastructure, internal tools, and automating test workflows. You will collaborate closely with Quality Engineering and Software Engineering teams to build robust systems to ensure products delivered to customers and game studios are of the highest quality. Responsibilities Design, build, and maintain test frameworks, tooling and infrastructure for teams which develop and test software for the Playstation console. Integrate automated tests into CI/CD pipelines using Jenkins, GitHub Actions or similar tools. Collaborate with Quality and Development teams to enable testing of both hardware and software components in isolation. Construct telemetry systems and dashboard in order to make data-driven decisions about technical feature development. Build tooling for AI-driven testing initiatives Required Qualifications Master’s degree in Computer science, Electrical Engineering, or related fields 2+ years experience in designing, developing and maintaining tools and applications in C++, Python, or Javascript with a focus on building testing tools, and test frameworks at scale. (C++, JS experience preferred) Experience with test automation frameworks (e.g. Appium, Mocha.js, etc.) Demonstrated experience building and deploying high availability and high reliability services from scratch. Hands-on experience with CI/CD systems like Jenkins, GitHub Actions or similar tools. Comfortable working in Linux and Windows-based development environments. Strong communication skills and the ability to work cross-functionally with engineering and QA teams. Hands-on experience applying LLM and Agentic AI in practical engineering contexts such as test case generation, flaky test detection, log analysis, or workflow automation. Strong debugging skills. Nice-to-Have Skills Experience with test/build automation on PCs, consoles or other embedded systems Familiarity with Node, React Native/Web, Kubernetes, REST APIs Experience with testing audio peripherals (headphones, earbuds, microphones) or input devices (controllers). Working knowledge Docker-based test environments. Game industry background Exposure to integrating or building tools powered by large language models Japanese Language familiarity a plus Tools and Technologies you will work with Jenkins (CI/CD), GitHub Actions, ArgoCD Python JavaScript, React, Next.js C, C++ or Rust Git, GitHub Device connectivity tools (e.g., ADB, Bluetooth analyzers) Containerization technology such as Docker, buildpack and Kubernetes At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more. The estimated base pay range for this role is listed below. $163,700 — $245,500 USD Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice (where applicable) for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Location: Remote (United States | Canada) Workplace: Remote 1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. As a Staff Content Developer, you will help customers get more value from 1Password by creating content that supports product usage, adoption, retention, and expansion. You will join the Customer Content team and report to the Manager, Customer Content. This is a hands-on role that works across Product Marketing, Product, Customer Success, Customer Support, Lifecycle Marketing, Enablement, and other teams. You will bring strong content judgment, an understanding of customer needs, and a practical approach to improving how content is created, maintained, and optimized. How we’re using AI today Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here. This is a remote opportunity within Canada and the US. What we're looking for: - 5+ years of experience in B2B SaaS content marketing, customer marketing, or a related field. - Ability to translate complex products, workflows, and technical concepts into clear, actionable content for technical audiences across programs, formats, and stages of the customer journey. - Strong organizational and project management skills, with the ability to manage competing priorities and changing requirements. - A self-directed, adaptable approach to work, with the judgment to make progress independently and the openness to incorporate feedback. - Experience with content management systems, analytics tools, collaboration platforms, or AI-assisted content workflows is helpful, but not required. - Strong editorial judgment and attention to accuracy, structure, accessibility, voice, and detail. - Experience managing content through its full lifecycle, including development reviews, repurposing, optimization, and retirement. - Experience using qualitative and quantitative inputs to evaluate content and guide improvements. - A history of creating practical processes, templates, or systems that improve the quality and efficiency of content work. What you can expect: - Develop customer-facing content from brief to final delivery, including research, outlining, drafting, editing, review coordination, and publishing. - Create content for lifecycle programs, enablement, multimedia, and other customer-facing channels. - Make complex product capabilities, workflows, and technical concepts clear, relevant, and actionable. - Adapt messaging, structure, tone, and format for different audiences, use cases, and stages of the customer journey. - Work with subject matter experts and cross-functional partners to gather information, resolve questions, and incorporate feedback. - Keep content accurate and useful as products, policies, customer needs, and program priorities change. - Create reusable templates, content modules, editorial guidance, and workflows that make production and maintenance more efficient. - Use customer feedback, support themes, search behavior, product usage signals, and performance data to recommend and make improvements. - Track and interpret content performance, then apply learnings to future work. - Manage multiple projects, timelines, reviews, and stakeholders while maintaining a high standard of quality. - Use AI and other tools responsibly to support research, drafting, production, maintenance, and optimization. - Share observations and recommendations that help the Customer Content team improve its plans and priorities. USA-based roles only: The annual base salary for this role is between $110,000 USD and $160,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. Canada-based roles only: The annual base salary for this role is between $111,000 CAD and $161,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password. This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others. Our approach to remote work We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.

Location: New York City, New York Workplace: remote About Collectly Collectly is a fast-growing healthcare technology company transforming revenue cycle management (RCM) through AI-driven automation. Millions of patients navigate inefficient billing systems every day, while providers face delayed payments, rising administrative burden, and operational complexity. Collectly applies artificial intelligence to automate workflows, accelerate cash flow, and modernize the patient financial experience; enabling healthcare organizations to operate more efficiently and focus on delivering care. There could not be a hotter space to play in.  Healthcare is a $4.9T industry and is adopting AI technology at 2.2x the rate of the rest of the economy.  RCM is at the heart of this transformation as it has a clear and demonstrable ROI to our customers.       The Opportunity We are seeking a Senior Customer Success Manager to help us foster strong relationships and growth within our existing customer base. This is an exciting opportunity to get in at the ground floor with maximum potential for career growth and the ability to make an immediate impact on the success of our customers. Our ideal candidate has experience in a Startup environment, and has worked with 6 & 7 figure size clients. Key Responsibilities This role will be measured by GRR, NRR, and CSAT. Cultivate strong relationships with enterprise customers, developing tailored success plans to drive product adoption, growth, and retention Proactively communicate new features and enhancements to the Collectly product, ensuring customers are informed and engaged Conduct comprehensive training sessions for new users on the Collectly platform, enabling them to maximize its benefits Collaborate closely with the product team to align the product roadmap with customer needs, ensuring ongoing relevance and value Facilitate Quarterly Business Reviews (QBRs) with key stakeholders, driving strategic discussions and identifying opportunities for mutual growth Advocacy: harness customer relationships to create compelling case studies, secure referrals, and generate positive reviews for Collectly Serve as the primary point of contact for customer inquiries and escalations, providing timely and effective resolutions and partnering with product and support Monitor customer usage and performance metrics, identifying trends and opportunities to optimize their experience and drive increased value Identify expansion opportunities within existing accounts, driving upsell and cross-sell Act as a customer advocate within the company, ensuring that customer feedback and insights are shared across relevant teams to drive continuous improvement Stay informed about industry trends and best practices, leveraging this knowledge to provide strategic guidance and advice to customers Participate in relevant industry events and conferences to network with customers and industry peers, representing Collectly as a thought leader in the space What Success Looks Like Within the first 90 days: Complete onboarding and develop a deep understanding of Collectly's platform, RCM workflows, and the competitive landscape Conduct introductory meetings with all assigned enterprise accounts to establish relationships and assess health, risks, and opportunities Shadow QBRs and customer escalations to understand existing processes and customer expectations Identify and develop tailored action plans for all assigned accounts, prioritizing by health score, renewal timeline, and expansion potential Over two quarters, success includes: Own and execute QBRs across the full enterprise book, with executive-level stakeholder participation Achieve a net revenue retention (NRR) target of 120%+ across managed accounts Drive measurable product adoption improvements across the portfolio, tracked via usage metrics Successfully close at least 2 upsell or expansion opportunities in collaboration with the sales team Develop at least 1–2 customer case studies or references from your book of business Establish yourself as a trusted internal voice of the customer — with documented feedback loops into Product and Engineering Contribute to the refinement of CS playbooks, QBR templates, or onboarding processes Required Qualifications 8+ years experience in a customer success role at a SaaS company Experience managing enterprise accounts ($500k-$1M+ARR) with complex, multi-stakeholder relationships Strong understanding of customer success principles and methodologies Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers Demonstrated unwavering passion and drive with a commitment to proactive communication and a commitment to innovation Demonstrated ability to manage multiple projects and priorities simultaneously Analytical mindset with the ability to interpret data and trends to drive strategic recommendations Experience working cross-functionally with sales, product, and support teams Proficiency in CRM software and other relevant tools Located in the San Francisco Bay Area Alignment with Collectly's GTM Values: We are owners - we have humility and put the team first. We know our numbers - we are data-driven and understand how to impact our business internally and our customers' business externally. We are AI powered - we automate easy repetitive tasks and research so we can solve harder problems and have a greater impact. We are one with the Buffalo - we expect that there will be challenges along the way and, like the Buffalo, we confront these challenges head on by running INTO the storm. Preferred Builds deep, trust-based relationships across multiple levels of an account (end users to C-suite) Maintains high executive engagement and serves as a strategic advisor, not just a support contact Proactively identifies and develops internal champions Connects product value to measurable business outcomes. Drives renewals with minimal risk through proactive health monitoring Identifies expansion and upsell opportunities naturally within the relationship If you think you’re a “Buffalo” who has what it takes to have a meaningful impact within our rapidly growing organization and to the broader healthcare industry - apply to come join our team today! Why You'll Love It Here Unlimited PTO: We believe in work-life balance and encourage you to recharge when you need it. Comprehensive Health Coverage: Fully paid medical, dental, and vision insurance for you and your dependents, because your well-being matters to us. Equity Opportunities: Share in our success with stock options - your hard work will drive our growth. Retirement Planning Made Easy: Enjoy a 401(k) with a generous company match to secure your future. Student Loan Support: We help lighten the load with contributions toward your student loans. Compensation Range: $160,000 - $180,000 per year

Location: San Francisco, California Workplace: hybrid About Collectly Collectly is a fast-growing healthcare technology company transforming revenue cycle management (RCM) through AI-driven automation. Millions of patients navigate inefficient billing systems every day, while providers face delayed payments, rising administrative burden, and operational complexity. Collectly applies artificial intelligence to automate workflows, accelerate cash flow, and modernize the patient financial experience; enabling healthcare organizations to operate more efficiently and focus on delivering care. There could not be a hotter space to play in.  Healthcare is a $4.9T industry and is adopting AI technology at 2.2x the rate of the rest of the economy.  RCM is at the heart of this transformation as it has a clear and demonstrable ROI to our customers.       The Opportunity We are seeking a Senior Customer Success Manager to help us foster strong relationships and growth within our existing customer base. This is an exciting opportunity to get in at the ground floor with maximum potential for career growth and the ability to make an immediate impact on the success of our customers. Our ideal candidate has experience in a Startup environment, and has worked with 6 & 7 figure size clients. Key Responsibilities This role will be measured by GRR, NRR, and CSAT. Cultivate strong relationships with enterprise customers, developing tailored success plans to drive product adoption, growth, and retention Proactively communicate new features and enhancements to the Collectly product, ensuring customers are informed and engaged Conduct comprehensive training sessions for new users on the Collectly platform, enabling them to maximize its benefits Collaborate closely with the product team to align the product roadmap with customer needs, ensuring ongoing relevance and value Facilitate Quarterly Business Reviews (QBRs) with key stakeholders, driving strategic discussions and identifying opportunities for mutual growth Advocacy: harness customer relationships to create compelling case studies, secure referrals, and generate positive reviews for Collectly Serve as the primary point of contact for customer inquiries and escalations, providing timely and effective resolutions and partnering with product and support Monitor customer usage and performance metrics, identifying trends and opportunities to optimize their experience and drive increased value Identify expansion opportunities within existing accounts, driving upsell and cross-sell Act as a customer advocate within the company, ensuring that customer feedback and insights are shared across relevant teams to drive continuous improvement Stay informed about industry trends and best practices, leveraging this knowledge to provide strategic guidance and advice to customers Participate in relevant industry events and conferences to network with customers and industry peers, representing Collectly as a thought leader in the space What Success Looks Like Within the first 90 days: Complete onboarding and develop a deep understanding of Collectly's platform, RCM workflows, and the competitive landscape Conduct introductory meetings with all assigned enterprise accounts to establish relationships and assess health, risks, and opportunities Shadow QBRs and customer escalations to understand existing processes and customer expectations Identify and develop tailored action plans for all assigned accounts, prioritizing by health score, renewal timeline, and expansion potential Over two quarters, success includes: Own and execute QBRs across the full enterprise book, with executive-level stakeholder participation Achieve a net revenue retention (NRR) target of 120%+ across managed accounts Drive measurable product adoption improvements across the portfolio, tracked via usage metrics Successfully close at least 2 upsell or expansion opportunities in collaboration with the sales team Develop at least 1–2 customer case studies or references from your book of business Establish yourself as a trusted internal voice of the customer — with documented feedback loops into Product and Engineering Contribute to the refinement of CS playbooks, QBR templates, or onboarding processes Required Qualifications 8+ years experience in a customer success role at a SaaS company Experience managing enterprise accounts ($500k-$1M+ARR) with complex, multi-stakeholder relationships Strong understanding of customer success principles and methodologies Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers Demonstrated unwavering passion and drive with a commitment to proactive communication and a commitment to innovation Demonstrated ability to manage multiple projects and priorities simultaneously Analytical mindset with the ability to interpret data and trends to drive strategic recommendations Experience working cross-functionally with sales, product, and support teams Proficiency in CRM software and other relevant tools Located in the San Francisco Bay Area Alignment with Collectly's GTM Values: We are owners - we have humility and put the team first. We know our numbers - we are data-driven and understand how to impact our business internally and our customers' business externally. We are AI powered - we automate easy repetitive tasks and research so we can solve harder problems and have a greater impact. We are one with the Buffalo - we expect that there will be challenges along the way and, like the Buffalo, we confront these challenges head on by running INTO the storm. Preferred Preferred 8+ total years of experience in a retention based client-facing role 3+ years working with or alongside Revenue Cycle Management (RCM) teams, billing departments, or healthcare finance stakeholders Experience in healthcare SaaS, health tech, or digital health companies Familiarity with RCM workflows — claims processing, denial management, coding, reimbursement cycles, prior authorization, etc. Understanding of key healthcare stakeholders: CFOs, Revenue Cycle Directors, Billing Managers, Practice Administrators Core Competencies Builds deep, trust-based relationships across multiple levels of an account (end users to C-suite) Maintains high executive engagement and serves as a strategic advisor, not just a support contact Proactively identifies and develops internal champions Connects product value to measurable business outcomes. Drives renewals with minimal risk through proactive health monitoring Identifies expansion and upsell opportunities naturally within the relationship If you think you’re a “Buffalo” who has what it takes to have a meaningful impact within our rapidly growing organization and to the broader healthcare industry - apply to come join our team today! Why You'll Love It Here Unlimited PTO: We believe in work-life balance and encourage you to recharge when you need it. Comprehensive Health Coverage: Fully paid medical, dental, and vision insurance for you and your dependents, because your well-being matters to us. Equity Opportunities: Share in our success with stock options - your hard work will drive our growth. Retirement Planning Made Easy: Enjoy a 401(k) with a generous company match to secure your future. Student Loan Support: We help lighten the load with contributions toward your student loans. Compensation Range: $160,000 - $180,000 per year

Location: San Francisco, CA About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role We're a small zero-to-one team at Anthropic building brand new consumer AI products. Our mandate: put the full power of frontier Claude models in people's hands, in products that don't exist yet. You'd be a founding engineer, and engineers here own products end to end. You won't be handed a spec. You'll come up with the bet, shape a vague idea into the leanest real version one, and ship it. Most zero-to-one bets don't work the first time, so you'll keep pushing new products over the line. If you'd rather have a clear spec and a stable surface, that's a valid preference. It's just not this team. Claude is already one of the most-used AI products in the world. What we build shapes how millions of people use AI every day. The pace is fast and the products are new. If you love building consumer products from scratch and care about getting the details right, we'd like to hear from you. Key responsibilities Originate new consumer AI product bets and own them from first idea to launch Spot the gap between what Claude can do and what people actually experience, and bring the bet: what to build, why now, and the cheapest way to test it Take a vague direction and cut it down to the leanest real version one Set technical direction for the products you build Own the quality bar for how the product looks and feels, treating latency, responsiveness, and reliability as first-class concerns Partner with privacy, security, legal, design, platform teams and external partners to find a path to launch Iterate quickly based on user feedback and internal testing Keep pushing new products over the line, since most zero-to-one bets don't work the first time Minimum qualifications Experience building consumer-facing products, with a strong emphasis on product quality and user experience Experience taking a consumer product from nothing to real users Proficiency in React, Next.js, and TypeScript Backend experience with Node.js Preferred qualifications 5+ years of experience building consumer-facing products, with a strong emphasis on product quality and user experience Experience founding a company, being on a founding team, or being an early engineer on a new consumer product Experience with products that have real-time or streaming interactions (chat interfaces, live updates) Experience optimizing performance for consumer web apps, from bundle size and rendering to end-to-end latency High agency: you pick a bet and own it without a roadmap Relentlessness: you keep going when a bet fails, verify instead of assume, and stay curious rather than frustrated Product taste: you care a lot about product craft, and you know what you'd refuse to ship Unusually high EQ: you understand other teams' constraints, seek out collaborations that create value for both sides, and can work with any team at Anthropic Willingness to pick up slack, even if it goes outside your job description The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $320,000 — $405,000 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. For roles performing work in California: We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Location: Vancouver, British Columbia, Canada Position Title: Senior QA Analyst Studio/Department: Singularity 6 Employee Type: Full-Time Location : Remote (within BC, Canada) Salary Range: 70,000 to 80,000 CAD We’re seeking a Senior QA Analyst to act as a quality leader on the Palia Gameplay team. You’ll drive quality activities and practices, design and implement process improvements, craft test suites from scratch, and help to ensure that our teams hit a high quality bar for Palia. As a member of the Gameplay team, you'll help the team bring the world of Palia to life through the creation and implementation of housing, maps, and other core systems that players experience every day. What You’ll Do Drive our quality strategy & practices as an embedded member of our development team(s) Craft test plans and test cases from project documentation and hands on investigation Test games & software while holding the player perspective in mind Help drive the dev team towards our quality bar in a collaborative manner Strategize with developers on how to build quality into our development practices Highlight risks and clearly communicate with the team on the state of quality Contribute innovative ideas and solutions to the game Contribute to team process and culture, helping evolve best practices in planning, testing, code review, documentation, and communication. Who You Are Established Expertise: Proven track record as a QA Analyst or Tester, demonstrating a deep understanding of quality assurance methodologies and the software development lifecycle. Studio Integration: Substantial experience working directly within internal game development teams, collaborating closely with engineers, artists, and  designers. Live Operations: Direct experience navigating the unique challenges of a Live Service environment, including rapid deployment cycles and real-time player feedback loops. Effective Communication: Skilled at translating complex technical or systemic concepts into clear, actionable documentation and verbal briefings for diverse audiences. Mission-Driven: Deeply invested in the craft of game development and motivated by the goal of delivering high-quality, player-centric experiences. Deep Product Empathy: Maintains a strong, current understanding of gaming trends and player expectations through active engagement with the medium. Nice to Have Background in cozy, community sim, or multiplayer games. Familiarity with Unreal Engine API testing experience ISTQB Certified Tester Expert Level (CTEL) or equivalent certifications Be Aware of Fraudulent Recruiting Activities Ravenwake Games will never ask applicants for social insurance numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or through online messaging apps (WhatsApp, Hangouts). We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. **Ravenwake is an Equal Opportunity Employer.**

Location: Remote Workplace: Remote ABOUT THE ROLE Wistia helps businesses grow with video, from hosting and a player built for marketing to analytics, webinars, and AI tools that make video easier to create and share. We're hiring a Staff Product Design Lead for Hosting, Wistia's core product. Whether a video is uploaded, recorded in a webinar, or made with our AI creation tools, it's hosted in Wistia for everything that comes after. The hosting team oversees these interconnected customer needs from end-to-end: - Organize their library, so the right video is easy to find, manage, and control access to - Publish it through our player, embeds, and pages that bring video to their websites and audiences - Analyze how it performs, so they know what's working and what to do next Nearly every Wistia customer relies on Hosting. As we expand into webinars, video creation, and agentic workflows, it remains the foundation of our Video Platform. You'll be the design lead for Hosting and report to our VP of Product Design, working closely with Hosting's product and engineering leads to set strategy and decide what we build. You'll also stay hands-on, owning key projects yourself and contributing directly in code alongside your engineering partners on a small, senior, AI-native team. This is a leading individual contributor role with a high degree of autonomy and strategic influence. WHAT YOU'LL DO - Own the design work, end-to-end. Take ambiguous, high-impact problems from discovery to launch, hand in hand with your engineering partners. You'll prototype with whatever tools work best (lately, Claude Design and Wistia’s own internal Agent), create high-fidelity polish where needed whether in design assets or in code, and contribute changes directly (like front-end polish, quality fixes, and smaller features) with our in-house AI agent, Claude Code, or Cursor. - Lead design visions for Hosting. With your product and engineering leads, pick the customer problems and strategic bets worth exploring, then lead the work that makes possible futures tangible, from next-trimester ideas to multi-year north stars (like how organizing, publishing, and analyzing come together as one experience). Visions are one of the ways we stay ambitious, connect work that would otherwise ship as separate features, and decide what's worth pursuing (and what isn't). - Help shape Hosting's strategy. Our pillar leads drive product strategy, drawing on company themes, customer feedback, and market insight. You'll be a key voice in it, bringing design visions, research, and a deep understanding of how customers use Hosting, then help turn priorities into a roadmap that ships customer value quickly. - Raise the quality bar. Champion accessibility, performance, and consistency with our design system across the surfaces customers use most. - Help the team work at its best. Spot what's slowing us down, improve how design and engineering collaborate, and help your partners make the case for the people and resources Hosting needs. WHAT YOU'LL BRING - 8+ years of product design experience, ideally with experience on B2B or SaaS products - A portfolio that shows you leading design across a whole product area, including evolving established products customers already depend on. - Experience as a design lead alongside product and engineering partners: shaping strategy and goals, making tradeoffs, and influencing well beyond your own projects - Strong systems thinking, so you can break large, tangled problems into clear, shippable steps - Hands-on experience building with AI coding tools (Claude Code, Cursor, or similar), and comfort or openness to working in a codebase with branches, pull requests, and code review. - Comfort with data: you define success metrics, use them to make decisions, and design data-rich interfaces people actually understand - Excellent interaction and visual craft, and clear written communication NICE TO HAVE - Experience with video hosting, media, or digital asset management products - Design system or other frontend contributions in code - Analytics or data visualization products - Experience with overseeing multiple project or product areas simultaneously IS THIS ROLE FOR YOU? You'll probably love it here if: - You want real ownership of the product at the foundation of Wistia, and influence over choosing which problems to solve, not just defining the solutions. - You enjoy leading both the big picture and the details of your craft/hands-on work. - You're excited to design and adapt with AI tools in your primary toolkit workflow (Claude Design, coding agents), and for a product where people and AI agents work side by side. - You’re excited to use fresh eyes and intellect to make a well-loved, established product continue to feel fresh and helpful. It might not be the right fit if: - You're looking to manage people, or to step away from hands-on design - You prefer lots of design support around you day-to-day (our product teams are small and senior, so you'll often be the only designer in the room). - You haven't helped translate your designs in code yet and aren't keen to start. COMPENSATION, BENEFITS, AND LOCATION At Wistia, we are building the leading video platform for small and medium B2B businesses, and we know that starts with our team. We support, challenge, and celebrate one another, and we invest deeply in connection. Why? Because strong relationships drive better outcomes, and because work is more meaningful when we genuinely care about the people we do it with. We care a lot, so our benefits are actually benefits, not just the fun stuff like swag and snacks in the office (though we have lots of those too!). We know the biggest investment we can make is in our employees, so we provide: - A competitive compensation package that includes employee stock options - 401k with 3% company contribution, regardless of whether you contribute (Roth 401k available) - Fully paid healthcare, dental, and vision insurance premiums (family plans included) - Pre-tax FSA and Dependent Care Account - 16 weeks of paid parental leave - Flexible Time Off. Everyone should get out of their office to recharge and reboot. - Annual professional development stipend (courses, conferences, and more) - New hire bonus to enhance your home office setup - Pet insurance discount - Fully remote, work from anywhere in the contiguous United States Wistia provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Location: Amsterdam ABOUT MISTRAL Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms. We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited. THE ROLE As a Defense Success Manager, you own what happens to our most strategic defense and sovereign accounts after the build: you make deployed AI stick in real workflows — often in restricted or disconnected environments — keep production commitments healthy, defend renewals, and source the expansion signals that Sales closes. Mistral's Solutions teams (Deployment Strategists and Forward Deployed Engineers) co-create high-value AI use cases with customers in these environments. Your job is to make those investments successful beyond delivery — adopting what has been built, operating it with confidence, demonstrating its impact, and scaling value across the institution. You will work with mission owners, program stakeholders, end users, security and IT teams, and across Mistral with Solutions, Product, Engineering and Support. This is not a high-volume, ticket-queue customer success role. Portfolios are small and deep — typically one or two flagship accounts plus a small number of adjacent programs. It calls for a strategic account mindset, the technical judgment to navigate complex and constrained deployment environments, and the energy to build the customer success function as Mistral grows. Travel to customer sites, including secure facilities, is a regular part of the job. You will join on one of two tracks (and can move between them): - Adoption track — embedded in flagship programs while Solutions is still delivering. You own the adoption and change-management motion around the build: user waves, enablement, champions, training programs, and the evidence that proves value is landing. - Operational track — you take accounts through a structured handover once Solutions completes delivery, and own the run phase end-to-end: operational health, value realization, renewals, and expansion signals. In both tracks you operate in close partnership with Solutions: they deliver and hand over; you own post-handover; they re-engage on expansion signals. Occasionally, account teams will also pull you into late-stage pre-sales — authoring the customer training and scale-up plan that gives a buyer confidence in the rollout. WHAT YOU WILL DO OWN THE CUSTOMER SUCCESS AND VALUE PLAN - Build a clear view of each account's objectives, stakeholders, deployed use cases, commitments and risks. Translate it into a shared success plan with owners, milestones and measurable outcomes. - Establish a practical operating cadence with customer sponsors, business owners, IT and delivery teams. Lead success reviews that make progress, risks, decisions and next steps clear. - Define a baseline and track the outcomes that matter for each use case: adoption and usage against entitled seats, customer satisfaction, operational health and business impact. Turn the evidence into a clear value narrative. MAKE DEPLOYMENT REALITIES PART OF THE SUCCESS PLAN - Understand how each customer's deployment model — on-premises, VPC or serverless — affects the products and use cases they can access, operate and scale. Validate the specifics with the technical teams rather than assuming feature parity or identical operating models. - Identify the practical implications of deployment choices: security and data requirements, access and integrations, release and upgrade cadence, available features, capacity, observability and support processes. Explain the trade-offs clearly to customer and Mistral stakeholders. - Translate those constraints into an actionable adoption plan: align enablement and release communications with the version the customer actually runs, account for security approvals and upgrade windows, and agree how to measure usage when telemetry is limited. - Spot risks early, qualify their impact on adoption, renewal or value, and coordinate the right Solutions, Product, Engineering or Support owners to resolve them. Set clear expectations without making unvalidated technical or roadmap commitments. DRIVE ADOPTION, AUTONOMY AND SUSTAINED VALUE - Help customer teams move from a delivered use case to regular, effective use. Identify the users, workflows and change-management needs that determine whether it sticks. - Coordinate onboarding, training, product updates and hands-on enablement with the right Mistral and customer teams. Develop customer champions and train-the-trainer motions so adoption scales beyond direct Mistral involvement. - Prepare the transition from delivery to run: clarify operational ownership, support and escalation paths, and the resources users need to succeed independently. - Monitor adoption and customer health, investigate where usage or value is falling short, and lead a coordinated plan to address the causes. DEFEND AND GROW THE COMMERCIAL RELATIONSHIP - Own the renewal motion for your accounts: know every renewal date, the auto vs non-auto renewal terms, and the risk story behind each one. Run the renewal play early — no surprises at renewal time. - Track and improve account NRR. Identify new use cases, teams and expansion opportunities, and share them with the account team grounded in demonstrated value. - Lead business reviews with the account team: value delivered, risks owned, decisions needed, roadmap asks. BRING THE CUSTOMER VOICE INTO MISTRAL - Gather and qualify feedback from users, technical teams and sponsors. Distinguish enablement needs from product gaps, deployment constraints and support issues, and route each to the right owner. - Track important requests and communicate progress and limitations back to the customer, while Product and Engineering retain ownership of product and technical decisions. BUILD THE COMPANY AS WELL AS THE ACCOUNT - Create the playbooks, success plans, handover practices and measurement approaches that are missing. Test them with customers, improve them, and make them reusable across accounts. - Bring structure to ambiguity: identify what needs to happen, make a plan, mobilize the right people and follow through — without waiting for a perfect process or detailed instructions. - Roughly a fifth of your time is protected, rotating build time for exactly this work; it is part of the job, not extra to it. WHAT WE'RE LOOKING FOR - 5+ years of experience owning outcomes for enterprise or institutional customers of technical products or deployed solutions — adoption and commercial outcomes (retention, renewal, expansion), not relationship management or activity reporting. - Strong technical fluency in secure enterprise deployment models. You can identify what a deployment type (on-premise, disconnected, air-gapped) means for available features, telemetry, upgrades and accreditation, and you validate specifics with technical teams instead of assuming parity. - Ability to engage credibly with architects, engineers, IT and security stakeholders, while translating technical trade-offs into clear implications for mission owners and executives. You know when to bring in a deeper technical expert. - Comfort operating under security, compliance and confidentiality constraints, including restricted or classified environments and strict information-handling rules. - Strong ownership and builder energy. You have created structure or improved a process in an ambiguous, fast-moving environment and are motivated to build a company, not wait for clear directions. - Excellent communication, stakeholder management and execution skills. You align teams without formal authority, surface risks early and drive decisions through to completion - Analytical and commercially minded: you can define meaningful success metrics with imperfect data, assess customer health, and are comfortable carrying renewal and NRR accountability. NICE TO HAVE - Experience serving defense, public sector or critical infrastructure customers, including sovereign or classified programs. - Experience with AI, machine learning, data platforms or complex enterprise software, including production deployments in regulated or security-sensitive environments. - Experience working alongside deployment, engineering or professional services teams on custom use cases, and the transition from implementation to ongoing operation. - Familiarity with public procurement, framework agreements and multi-year option structures. SECURITY & COMPLIANCE CRITERIA - Eligibility: must hold citizenship in the target territory (France for now). - Clearable: must meet all local requirements for high-level security clearance (e.g. no criminal record, fulfillment of national service obligations). WHAT WE OFFER We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks. For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link. PRIVACY POLICY Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.

▪️Полный цикл системного анализа модулей платформы. ▪️Формализация бизнес-требований.

Location: Remote - Canada, Remote Americas Who We Are: Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 10 million brokerage accounts. Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it. Alpaca is proudly backed by $400 million in funding from top-tier global investors including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Opera Tech Ventures, SBI Group, Derayah Financial, Unbound, Peak XV, Elefund, and Y Combinator. Our Team Members: We're a dynamic team of 400+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond! We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply. Your Role: We're seeking a Senior Business Architect (Canada) for ACCC: someone who can go deep on brokerage operations across accounts, trading, clearing, settlement, custody, and asset servicing, and can turn that operating knowledge into clear requirements and turn that into clear requirements Product and Engineering can build. You are the bridge between how the Canadian brokerage actually works and the product roadmap. You lead structured discovery with counterparts and work out how partner firms, account opening, clearing, custody, and day-to-day operations fit together, then write that down as epics, user stories, acceptance criteria, edge cases, and open decisions. Success is measured by: requirements and designs teams can build without guessing; a clear split between what the system does and what people still do at launch; solution options that Product and Engineering can sequence; and a backlog tied to ACCC milestones and capabilities. What You'll Walk Into You won't be starting from zero. You'll be owning live problems: Operations scope: defining what ACCC must support across accounts, trading, clearing, settlement, custody, books and records, and asset servicing. Partner firm handoffs: what partners send us, what we send back, and who does what across accounts, trades, cash, and securities. Account and trade lifecycle: account opening, settlement in Canada through CDS, failed trades, transfers, and corporate actions such as dividends and splits. Platform gap analysis: comparing today's Alpaca platform with Canadian brokerage operations requirements to decide what we reuse, change, or build. Launch scope: separating what must work on day one from what follows, including registered accounts (TFSA, RRSP, RESP), more products, and more partner services. Open decisions: logging each one with an owner so it gets closed or consciously deferred. What you’ll own Requirements across ACCC’s brokerage operations, and what comes next: Map brokerage operations end to end across these areas: broker onboarding, account carrying, trade clearing/settlement, custody of cash/securities, books & records, financing (if in scope), corporate actions, transfers, exceptions, and reporting Help define target operating models and capability designs: what the platform must do, what stays manual (for now), what is control vs. feature, what is Canada-specific vs. reusable globally Turn regulatory and operational obligations into product requirements: what the platform must do, what stays manual (for now), what is control vs. feature, what is Canada-specific vs. reusable globally Write epics, user stories, acceptance criteria, and edge cases that Product and Engineering can build against. Produce the artifacts teams actually use: process maps, capability matrices, requirement specs, data/field definitions, state machines, exception catalogs, RACI for build vs. run, and decision logs Work with Product Managers and Engineering to sequence MVP → launch → scale: must-haves for go-live vs. post-launch backlog across these operating areas (e.g. additional account types, asset classes, IB services, automation) Interface across Product, Engineering, Ops, and Compliance: translate business need into buildable scope; escalate open decisions with clear owners and options Run structured discovery: workshops, SME interviews, gap analysis vs. current Alpaca platform, peer operating models where useful Keep requirements automation- and AI-aware : flag where STP, rules, and AI-assisted exception handling should be designed in—not bolted on later Flag where straight-through processing, rules, and AI-assisted exception handling should be designed from the start. Maintain a living requirements backlog tied to ACCC milestones, risks, and open decisions Who you are (Must-Haves) Excited about what Alpaca is building and about standing up Canadian brokerage operations. Comfortable operating as a senior IC reporting to the President — driving clarity across Product, Engineering, Ops, and Compliance without needing a formal team. Bachelor's degree in computer science, engineering, finance, or equivalent. 8+ years as a business architect, business analyst, consultant or in product operations within brokerage, clearing, custody, or capital markets. Comfortable translating brokerage operating processes and regulatory requirements into product language (you don’t need to be a lawyer or CCO) Strong structured analysis: flows, entities, states, exceptions, controls, and what breaks if a step is missing. Clear writing: specs, diagrams, and decisions others can execute against. Collaborative with Ops SMEs, PMs, Engineering, and Compliance; curious enough to dig; disciplined enough to close loops Bias to precision over vague “requirements fluff”; you know when something is a product change vs. an ops procedure vs. a policy decision Judgment to tell a product change from an operating procedure or a policy decision. Strong communication and collaboration skills across operations, product, engineering, and compliance. Who you might be (Nice-to-Haves) Experience on a carrying, self-clearing, or custody build. Canadian dealer, carrying broker, or introducing broker experience. Prior business architecture or enterprise/solution architecture exposure in capital markets Familiarity with CDS or Canadian settlement workflows. Experience with registered accounts or Canadian tax requirements (TFSA, RRSP, RESP). Background with API or platform brokerage products. Experience working at a fintech, startup, or greenfield launch. AI-native workflow: recurring use of tools like Cursor, Claude, or ChatGPT in spec drafting, discovery synthesis, and gap analysis. Experience shaping greenfield capability roadmaps with executive sponsors How We Take Care of You: Competitive Salary & Stock Options Health Benefits New Hire Home-Office Setup: One-time USD $500 Monthly Stipend: USD $150 per month via a Brex Card Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. Recruitment Privacy Policy

Location: Remote-Friendly (Travel-Required) | San Francisco, CA | Seattle, WA | New York City, NY About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role As Anthropic grows, more of the work our own teams do every day runs through internal software, and that software has to keep up. We are building that software, and we are building it Claude-first: Claude should take on as much of the repetitive, multi-step work as it safely can, and people decide what needs a human. We’re looking for Staff+ full-stack engineers to drive this work. You’ll build across the stack: the products people use and the agents that work alongside them. You’ll work directly with the teams who rely on what you build. Many of these workflows write to business-critical data, so correctness matters as much as speed. This is a greenfield opportunity: you’ll shape the underlying systems, ship agents that take real work off people’s plates, and design how people and agents get the right context to make good decisions. Key responsibilities Design and ship internal products end to end, from the data model to the UI, for workflows that teams across Anthropic depend on. Put Claude to work on real tasks, such as gathering the context a decision needs, drafting the next step of a multi-step process or keeping records consistent across the systems teams already use, and decide where an agent should act and where a well-designed UI is the better answer. Make agents safe to trust with real work: scoped access to data, guardrails, evals, audit trails, and clear points where a person confirms before anything happens. Build one set of shared capabilities that people and agents both use, exposed as APIs and MCP tools, so the same rules and approvals apply to whoever makes the call. Treat speed and polish as product requirements. Spend time with the people who use what you build, find where their work slows down, and remove those steps. Build for correctness. When a workflow writes to business-critical data, a mistake travels into other systems, so you’ll know where idempotency, reconciliation and audit trails matter and where they don’t. Integrate with the third-party systems teams already rely on, and build the layer on top of them where people and agents get their work done. Set technical direction for a product area over multiple quarters, lead engineers across teams through large, ambiguous projects, and make the engineers around you better through design reviews, code review and mentorship. Operate what you ship: own the reliability of the workflows people depend on and be on call for them. Minimum qualifications Experience shipping production software as a backend-leaning full-stack engineer, comfortable designing a data model, an API and the UI on top of them. Experience building software on LLMs or agents, and a point of view on when an agent should act on its own and when it should ask first. Experience leading the design and delivery of complex, user-facing products across the full stack, through requirements that shifted while you built. Experience designing for correctness and data integrity from the start, in systems where errors are costly and hard to undo. Experience working closely with non-engineering partners, turning ambiguous needs into clear requirements and reaching decisions together. Preferred qualifications Experience building internal tools or platforms that other teams rely on. A plus, not a requirement; strong product generalists are just as welcome. Experience taking an agent into production for a high-stakes workflow, including the evals and guardrails that made it safe to ship. Experience building a zero-to-one product, or rebuilding one that people already depended on every day. Experience building on top of third-party platforms through their APIs, and knowing when to extend a system and when to build your own. The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $405,000 — $485,000 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. For roles performing work in California: We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Location: Remote - US Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Fraud Specialist, Supplier Operations & Governance (P4). About the job We are actively recruiting for this role to fill an existing vacancy. This position will be responsible for working constructively with our customers and partners to resolve billing issues and fraudulent misuse of services. We are seeking a sharp, highly data-oriented, and tenacious Fraud Specialist to join our team. Unlike a traditional billing or collections role focused on routine outreach or simple invoice review, this position is a hybrid of financial investigation, root cause analysis, and strategic dispute negotiation.  In this role, you will look for billing discrepancies, investigate Artificially Inflated Traffic (AIT) or IRSF (International Revenue Share Fraud), dig deep into messaging and call data, project manage high-value customer and vendor disputes, and build data-backed cases to resolve discrepancies. You will build dashboards to communicate key metrics and drive action. If you love solving complex data puzzles, negotiating with external parties, and finding win-win outcomes, this is the role for you. You will be part of a company that is the category leader in Communications Platform as a Service (CPaaS), an organization working with the largest customers and partners, and a team of operators and former consultants that have delivered exceptional impact. If you have an extreme owner / founder mindset and a desire to solve big challenges, you’ll find yourself at home. Responsibilities In this role, you’ll: Advise account managers, accounting, and management on best practices to handle billing disputes Negotiate with customers and carriers with an understanding of resolution levers available as per contractual terms and industry norms Identify, analyze, and handle fraudulent misuse (such as Artificially Inflated Traffic) and billing errors (such as rate differences) with both vendors and customers Own the end-to-end lifecycle of customer and vendor disputes from intake of disputes to initiating disputes, tracking progress, and ensuring timely, documented resolution Uncover and resolve discrepancies, overcharges, and unpaid balances with carriers and customers due to quantities, rates, currency, and other root causes Dig into call and messaging data to identify why bills don’t match or find evidence of fraud Build dashboards that communicate key metrics related to the lifecycle of disputes Read contracts and interpret what should be the invoice versus what it is Act as the primary point of contact to negotiate dispute resolutions, settlements, and payment terms in accordance with company practices Partner closely with data analytics, engineering, and accounting to reconcile accounts Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 8+ years of professional experience in telecom operations, fraud operations, customer success, vendor management, procurement, collections, or consulting. Sharp written and verbal communication skills. Experience negotiating disputes constructively with customers or vendors. Experience in collections, dispute resolution, or billing analysis. Experience in project management. Experience wrangling data with Excel / Google Sheets, Looker or SQL. Desired: Understanding of the A2P SMS ecosystem, international traffic routing, international revenue share fraud (IRSF), artificially inflated traffic (AIT) and the ecosystem profit chains. Understanding of industry standards with respect to AIT and fraud handling such as frameworks from i3forum, GSMA, MEF or ITW Global Leaders’ Forum. Understanding of Call Detail Records (CDRs) and ability to build strong dispute case files. Experience working with workflow platforms like Airtable or building dashboards. Experience in telecom, technology, or consulting industries. Experience with advanced data analysis like Python or scripting Experience with AI and automation tools to accelerate productivity. Location This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. 108,720.00 - $ 135,900.00 . Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $ 115,120.00 - $ 143,900.00 . Based in the San Francisco Bay area, California: $ 127,920.00 - $ 159,900.00 . This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application deadline information (required for ALL US jobs) Applications for this role are intended to be accepted until November 30, 2026, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Location: Remote - Worldwide Workplace: Remote Remote (EU or US time zones) | Full-time | Reports to the CEO   ABOUT WHIPPY Whippy is the AI native platform for business communication: AI Voice Agents, AI Recruiting, messaging, VoIP, deep integrations, and our own workflow engine in one system. Our customers do not buy software that helps their employees do the work. They buy AI that does the work.   Our deepest market is staffing and HR, where we are the category leader, and new verticals are already opening behind it. We are bootstrapped and profitable, with named, public case studies showing customers saving $1M+ per year.   THE ROLE We are growing the design team and hiring a Product Designer to own end-to-end product design across Whippy's web dashboard and our React Native mobile app.   You will design the workflows customers use every day: inbox, campaigns, AI agents, in-app calling and VoIP, channel and phone-number setup including 10DLC onboarding, contacts and data, settings and billing. You will also extend and maintain the Whippy design system in Figma, keep it in sync with code and Storybook, and work daily with about 15 frontend and full-stack engineers and the PM.   This is a high-ownership role. You will join customer calls, work with customer success to validate designs for SMB and mid-market teams, and plan large redesigns as staged, testable rollouts.   WHAT YOU'LL DO - Own end-to-end product design across the web dashboard and the React Native mobile app, from discovery through polished, shippable specs - Design complex communication workflows across inbox, campaigns, AI agents, in-app calling and VoIP, channel and phone-number setup including 10DLC onboarding, contacts and data, settings and billing - Extend and maintain the Whippy design system in Figma, including tokens, light and dark mode, and a library of around 60 components - Keep the design system in sync with code and Storybook - Write clear Linear tickets with Figma specs, and review UI PRs with engineering - Work daily with about 15 frontend and full-stack engineers and the PM, in a remote and mostly asynchronous workflow across EU and US time zones - Join customer calls and partner with customer success to validate designs for SMB and mid-market teams - Plan large redesigns as staged, testable rollouts   WHAT WE'RE LOOKING FOR - 4+ years of B2B SaaS product design, with a strong portfolio of complex workflow or communications products - Expert Figma skills, including design systems and variables - Comfortable working remotely and asynchronously across EU and US time zones - Clear, structured communicator who can turn ambiguous product problems into shippable designs - Ownership mindset and comfort working closely with engineering   NICE TO HAVE - Experience shipping React, Tailwind, or Storybook work, including coded prototypes or design-system PRs - Experience with telephony, SMS, CRM, or AI agent products - Mobile design experience, especially React Native - Familiarity with AI coding tools such as Cursor as part of the design and prototyping workflow   WHAT SUCCESS LOOKS LIKE Within 90 days, you will: - Be a trusted design partner to engineering and product on a core area of the dashboard or mobile app - Contribute meaningfully to the Whippy design system and help keep it in sync with code - Ship at least one feature or improvement from discovery through engineering handoff, informed by customer or customer-success feedback - Leave behind clear Figma specs and Linear tickets that engineers can implement without guesswork