Location: United States, Madison, WI
Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
Full Stack Software Engineer II (Contract Role)
Madison, WI
Playstation is looking for a Software Engineer to build our next-generation technologies and applications in the growing Madison, WI campus. We apply modern web technologies and methodologies to build an outstanding commerce platform and a customer experience filled with delight. The ideal candidate will come from an object-oriented development background, and be passionate about front end web technologies. Are you ready for a rare opportunity to deliver high-quality, thoroughly tested code at one of the world’s most recognizable brands? We’re doing really cool things with web technologies like React, React Native, and more to keep PlayStation the #1 gaming platform in the world.
Yes! There is a Sony Playstation office in Madison, WI! We are located in the heart of downtown right near the Capitol Square with an outstanding view of the east side and many great restaurants and social opportunities right outside the door.
This is a hybrid role. We offer a flexible work-from-home policy. In-person meetings may sometimes be required. Otherwise, you can work in the office as much or as little as you prefer. We also host many social and team bonding events in our Madison campus.
The team
This team focuses on building client application experiences for PlayStation consoles, websites, mobile applications and beyond. These features serve millions of users around the world. If you strive for outstanding UX, improving performance for a fast experience, and the blend of games and technology, please apply.
Responsibilities:
Develop, test and document business critical features and applications
Work with Product Owners and Product Managers to understand feature requirements, capture technical requirements and craft solutions for components and applications for the PlayStation ecosystem
Passionate about quality and strives to improve processes, proposes standard methodologies and drives their usage within the teams
Developing JavaScript-based applications for PlayStation gaming consoles, web, mobile and future flagship Sony devices and services
Building digital commerce solutions for PlayStation games, media content, subscription services and more
Write robust unit and component tests to ensure reliability and prevent regressions.
Work quickly and optimally in a fast-paced ever-evolving environment
Work independently and collaborate with internal and external engineers
Work with other team members by reviewing and giving feedback on pull requests and design plans
Define and refine technical approaches that support performance, accessibility, and scalability.
Exercise your feature building capabilities and collaborate within your team to optimize existing solutions as well
Deploying platform experiences through CI/CD pipelines
Monitoring software releases, analyze telemetry, and adapt to production data
Continuously learn, experiment, and bring forward innovative ideas — participate in Hackathons and Café Days to help shape the future of PlayStation experiences.
Required Qualifications:
Bachelor's degree or equivalent, or 3+ years of relevant work experience instead of a degree
2-3 years of building product experiences with proficiencies in UI technologies
A passion for robust sustainable and high-quality code
Excellent communication and collaboration skills
Strong technical, analytical, and problem-solving skills
Capable of producing detailed design and development documentation
Preferred Qualifications:
Using HTML, CSS, the JavaScript ecosystem and familiarity with popular frameworks like React, Angular, Jest, and TypeScript
Familiarity with Java and Spring Boot is a bonus
Familiarity with GraphQL, REST APIs, and containerization tools such as Docker.
Understanding of build pipelines and CI/CD standards, especially across multiple platforms.
Experience working with performance optimization, accessibility, and responsive design principles.
Curiosity about AI-assisted development tools or automation that improves developer efficiency
At SIE, working with our partners, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.
Please note that the individual base pay range may vary based on job-related factors which may include knowledge, skills, experience, and location.
In addition, this role is eligible for benefit offerings that include medical, dental, and vision. Click
here
to learn more.
The estimated base pay range for this role is listed below, this is an hourly rate.
$72.13
—
$108.20 USD
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our Candidate Privacy Notice (where applicable) for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Location: Boston, MA
Workplace: OnSite
At WHOOP, we are on a mission to unlock human performance and extend healthspan. The security organization supports this mission by protecting the systems, data, and infrastructure that power the platform and enable trusted member experiences.
WHOOP is seeking a Security Analyst to support day-to-day security operations and maintain operational visibility across the security environment. This role works closely with the internal security team and external security partners to investigate alerts, coordinate response activities, and ensure security issues are triaged and addressed efficiently.
The ideal candidate combines strong analytical skills with operational discipline and enjoys working across security and engineering teams to investigate potential threats and improve security processes.
RESPONSIBILITIES
- Triage and investigate security alerts originating from internal security tooling as well as those escalated by external security monitoring partners.
- Monitor and manage the internal security operations ticket queue, ensuring alerts and investigations are prioritized, tracked, and resolved in a timely manner.
- Assist with investigation of security events across endpoint, identity, cloud, and SaaS platforms.
- Support incident response activities including investigation, containment coordination, documentation, and post-incident analysis.
- Respond to external threat intelligence and digital risk alerts related to potential brand abuse, impersonation, or exposed credentials.
- Collaborate with security engineering teams and external security partners to improve detection coverage and reduce false positives.
- Help identify gaps in logging, telemetry, or investigation workflows across security platforms.
- Assist with threat hunting and security investigations using data from SIEM and other security tools.
- Support vulnerability management workflows by assisting with triage, prioritization, and tracking of remediation activities.
- Own and manage the security operations queue while serving as a central intake point for security questions, alerts, and reports across the organization, ensuring items are triaged, prioritized, and driven through investigation or resolution.
- Operate the organization’s phishing simulation program to reduce susceptibility to social engineering threats, including managing phishing campaigns and coordinating targeted remediation training for users with repeated failures.
- Identify opportunities to improve security operations through process improvements, automation, and responsible use of AI to streamline investigation, triage, and reporting workflows.
- Maintain documentation for incident response procedures, investigation workflows, and operational playbooks.
- Participate in the security team’s on-call rotation to support investigation and response activities when needed.
QUALIFICATIONS
- 3+ years of experience in security operations, incident response, threat detection, or a related cybersecurity role.
- Experience investigating security alerts or suspicious activity across environments such as endpoint, identity, cloud, or SaaS systems.
- Experience triaging and managing security investigation workflows, including ticket queues or incident tracking systems.
- Familiarity with SIEM platforms, log analysis, and security monitoring tools.
- Understanding of common attacker techniques and frameworks such as MITRE ATT&CK.
- Experience working with security tools such as EDR platforms, identity systems, cloud logging platforms, or similar technologies.
- Familiarity with modern AI-enabled tools used in enterprise environments and an understanding of risks associated.
- Experience improving security operations through automation, scripting, or responsible use of AI to increase operational efficiency.
- Strong analytical and investigative skills with the ability to evaluate security events and determine potential impact.
- Ability to coordinate investigations across multiple teams and communicate findings clearly to technical and non-technical stakeholders.
- Strong written documentation skills for incident records, investigation notes, and operational procedures.
- Relevant security certifications such as Security+, CySA+, SSCP, GSEC, or GCIH are a plus.
This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.
Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.
WHOOP is an Equal Opportunity Employer and participates in E-verify https://www.e-verify.gov/to determine employment eligibility
The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values.
At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success.
The U.S. base salary range for this full-time position is $70,000 - $110,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training.
In addition to the base salary, the successful candidate will also receive benefits and a generous equity package.
These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements.
Location: Remote Roles - EMEA
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
About the Opportunity
OKX is hiring a Head of Tax Information Reporting to build and run our global tax information reporting function. The function covers the OECD Crypto-Asset Reporting Framework (CARF), the EU's DAC8 directive, the amended Common Reporting Standard (CRS 2.0), FATCA, and US Form 1099-DA across multiple reporting entities and a large global user base, with annual reporting across the EU, Brazil, and other CARF jurisdictions.
Most of the work is data: getting the right user, transaction, and balance data out of our platform, reconciling it, and turning it into accurate filings. You will own the relationship with our reporting vendor, the data specification that feeds it, and the quality checks that decide whether a file goes out.
You will run a central function that owns policy, data, vendor, QA, and submission for every entity in scope. Each reporting entity names an accountable signatory. Local compliance and entity leads are consulted on local requirements and support registration where the law requires a local filer. You will work closely with Product, Data Engineering, Finance Operations, Group Tax, Legal, Data Privacy, and the local entity leads.
Location: remote available, with a strong preference for the US or EU. Some travel to OKX offices.
What You'll Be Doing
Own the end-to-end CARF, DAC8, CRS 2.0, FATCA, and 1099-DA reporting cycle for every OKX entity in scope: population definition, self-certification coverage, data extraction and reconciliation, file production, QA, filing, corrections, and tax authority queries.
Define and own the data specification that feeds the tax platform vendor: which users, which transactions, which balances, how they are aggregated by user and jurisdiction, and how they reconcile to the ledger. Work with Product and Data Engineering to build and test the pipeline.
Build and run the QA framework. Reconcile every file to source, validate it against the OECD XML schema and local variants, sample-test self-certification reasonableness checks, and run cross-entity consistency checks for users who hold accounts with more than one OKX entity. Nothing files without your release.
Manage the tax platform vendor: contract scope, delivery calendar, test cycles, output validation, issue resolution, and the annual renewal decision.
Set the group reporting policy and interpret the regimes for OKX: reportable crypto-assets, transfers to unhosted wallets, staking and reward income, retail payment thresholds, residency tie-breakers, and TIN rules, exercising independent technical judgment, supported by Legal and external tax advisers.
Own the global tax self-certification design in onboarding, including validation rules, refresh triggers, and the backlog remediation program for existing users, working with Compliance and Product.
Define the process for restricting undocumented accounts under DAC8 and CARF, including reason codes and customer communications, with restrictions applied automatically in Product and monitored by the central team.
Maintain the entity-by-entity readiness tracker covering domestic enactment, registration, self-certification coverage, and deadlines. Report weekly to the CCO and monthly to the CARF steering committee.
Hands-on leader. Build a small, senior team, scaled through the reporting vendor and outside advisers. Coordinate with and train local compliance and entity leads.
Support independent testing by Compliance Monitoring, Risk, and Internal Audit, and support tax authority examinations with complete, reproducible records.
What We Look For In You
7+ years in tax information reporting, tax operations, or regulatory data reporting at a global exchange, broker, bank, fintech, or digital asset platform, including at least 3 years leading a team.
Hands-on experience in a global, distributed digital asset business: you have worked with exchange or wallet transaction data, multiple legal entities, and users spread across many jurisdictions. This is required.
Strong data skills. You can write SQL, define data specifications for engineers, reconcile large transaction datasets to a ledger, and find the gap when the numbers do not tie. You have built or run data quality controls on reporting output.
Working knowledge of CARF, DAC8, CRS, and FATCA, including due diligence rules, self-certification requirements, reportable transaction categories, and the XML schemas used for exchange. Direct CARF or DAC8 implementation experience is strongly preferred given live DAC8 obligations and upcoming CARF reporting.
Experience managing a tax reporting vendor or reporting platform, including scoping, testing, and holding the vendor to a delivery calendar. the tax platform vendor experience is a plus.
Experience building a function from a small base: writing the policy, designing the controls, hiring the team, and running the first cycle.
Ability to explain data and tax issues plainly to executives, engineers, and local compliance officers, and to run a steering committee.
Judgment on when to escalate, comfort working across US, EU, and Asia time zones, and a record of meeting hard filing deadlines.
Nice to Haves
Experience with US Form 1099-DA or 1099-B production, backup withholding, or Qualified Intermediary reporting.
Experience with the DAC8 60-day account restriction process or equivalent undocumented account remediation at scale.
Familiarity with GDPR requirements for sharing customer data with tax authorities, including data protection impact assessments.
Python or similar scripting for data validation, and experience with data warehouse tools such as Databricks.
Experience working inside a Three Lines Model, including supporting second-line monitoring and Internal Audit.
A CPA, chartered tax adviser, or equivalent; or a degree in data science, computer science, or accounting.
Perks & Benefits
Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!
OKX Statement:
OKX is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: Foster City, CA
Workplace: Hybrid
Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation.
ABOUT THE ROLE:
We're seeking an Engineering Manager, Mobile to lead the future of our mobile experiences at Replit. In this role, you'll build and manage a team that bridges design and engineering to create intuitive, performant mobile interfaces that make software creation accessible on any device. You'll guide your team in building production-ready frameworks and patterns that enable high-quality in-product experiences, ensuring users can create apps from their phones or tablets with the same power as desktop.
YOU WILL:
- Build, mentor, and grow a team of mobile design engineers, fostering a culture of technical excellence and design craftsmanship
- Define the technical vision and strategy for mobile design systems, establishing frameworks and patterns that ship to production and scale across iOS, Android, and responsive web
- Partner closely with design, product, and engineering leadership to prioritize mobile initiatives and ensure seamless collaboration between design and development teams
- Drive best practices for mobile-first development, ensuring your team builds production-grade patterns that deliver consistent, high-quality experiences while optimizing for performance
- Oversee the architecture of complex mobile UI components and systems, providing technical guidance and code review to maintain high standards
- Champion accessible, responsive interfaces through well-architected frameworks, and establish processes that improve mobile design-to-development workflow
- Balance hands-on technical contribution with people management, staying close enough to the code to guide architectural decisions
REQUIRED SKILLS AND EXPERIENCE:
- 3+ years of engineering management experience with a track record of building and scaling high-performing teams, plus proven experience building production frameworks and component systems that scale across products
- Deep technical background with mobile development, including experience with some of the following: mobile-specific web APIs, native mobile development (Swift/Kotlin), React and React Native (or similar cross-platform frameworks), PWAs, mobile design patterns, and complex UI animations and gesture-based interactions
- Excellent communication skills to balance technical leadership with people management, including mentoring, performance management, and career development
BONUS QUALIFICATIONS:
- Active Replit mobile user passionate about accessible software creation, with experience building or leading mobile design or developer tools teams
- Interest in AI on mobile devices and contributions to open-source mobile design systems or UI libraries
This is a full-time role that can be held from our Foster City, CA office. The role has an in-office requirement of Monday, Wednesday, and Friday.
Full-Time Employee Benefits Include:
💰 Competitive Salary & Equity
💹 401(k) Program with a 4% match (US Only)
⚕️ Health, Dental, Vision and Life Insurance
🩼 Short Term and Long Term Disability
🚼 Paid Parental, Medical, Caregiver Leave
🏝 Flexible Time Off (FTO) + Holidays
🚗 Commuter Benefits (In-Office & US Only)
📱 Monthly Wellness Stipend
🧑💻 Autonomous Work Environment
🖥 In Office Set-Up Reimbursement (In-Office Only)
🚀 Quarterly Team Gatherings
☕ In Office Amenities (In-Office Only)
Want to learn more about what we are up to?
- Self-driving Company https://replit.com/blog/self-driving-company
- Replit Agent at Scale https://replit.com/blog/evaluating-and-improving-agent-at-scale
- AI Adoption https://replit.com/blog/ai-adoption
- Build Open-Source Apps https://replit.com/build/open-source-app-builder
Interviewing + Culture at Replit
- Operating Principles https://blog.replit.com/operating-principles
- Reasons not to work at Replit https://blog.replit.com/reasons-not-to-join-replit
To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.
Location: Toronto, ON; Austin, TX
Workplace: Hybrid
1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.
About 1Password
At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.
If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.
The Go To Market (GTM) Performance & Strategy team turns company and go-to-market strategy into coordinated execution and measurable performance. In this role, you’ll lead complex, cross-functional programs across strategic priorities such as market expansion, New Product Introduction (NPI), acquisitions, and GTM transformation while building scalable ways of working. Your work will help 1Password advance its mission to enable people and organizations to work securely and productively.
How we’re using AI today
Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here.
Expectations of this role
This is a hybrid role. You will be expected to work from 1Password's Toronto or Austin office 3 days per week, with the flexibility to work from the office up to 5 days based on business needs.
Note: All go-to market roles will have an in-person onboarding in Toronto.
What we're looking for:
- Bring 6+ years of experience in strategic program management, business operations, GTM strategy and operations, transformation, management consulting, or a related role within a technology or Software as a Service (SaaS) organization.
- Demonstrate experience working in a channel-led or channel-centric go-to-market environment.
- Lead complex, cross-functional programs involving senior executives, multiple teams, ambiguity, and competing priorities.
- Apply NPI experience to help teams move from planning through launch and execution.
- Facilitate senior-level discussions, challenge assumptions constructively, surface difficult topics, and drive clear decisions.
- Build practical operating mechanisms that create accountability, visibility, and momentum without adding unnecessary process.
- Use artificial intelligence (AI), automation, and modern program-management tools to streamline workflows, synthesize information, and improve execution quality.
What you can expect:
- Lead high-impact cross-functional programs from definition through execution across GTM and company priorities.
- Translate ambiguous objectives into clear outcomes, work-streams, owners, milestones, dependencies, risks, decision points, and success measures.
- Drive alignment and accountability across Sales, Customer Experience, Marketing, Product Marketing, Product Management, Revenue Operations, People, Corporate Strategy & Operations, and other teams.
- Represent GTM in formal NPI stage-gate processes and help coordinate launches across stakeholders.
- Build operating rhythms and program frameworks that provide visibility into priorities, progress, dependencies, decisions, risks, and outcomes.
- Manage GTM operating capabilities, including knowledge and content governance, by establishing ownership, review standards, and processes for resolving outdated or conflicting information.
- Create concise, executive-ready program updates that surface risks, tradeoffs, recommendations, and decisions requiring leadership attention.
USA-based roles only: The annual base salary for this role is between $110,000 USD and $160,000 USD.. This role is also eligible for immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
Canada-based roles only: The annual base salary for this role is between $131,000 CAD and $181,000 CAD. This role is also eligible for immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.
This posting is for an existing vacancy.
Our culture
At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.
You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.
How we work with AI
We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password.
This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others.
Our approach to work
We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement.
For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average.
Note: All go-to market roles will have an in-person onboarding in Toronto.
What we offer
We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:
Health and wellbeing
👶 Maternity and parental leave top-up programs
🩺 Competitive health benefits
🏝 Generous PTO policy
Growth and future
📈 RSU program for most employees
💸 Retirement matching program
🔑 Free 1Password account
Community
🤝 Paid volunteer days
🏆 Peer-to-peer recognition through Bonusly
🌎 Remote-first work environment
*Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting.
You belong here.
1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.
Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.
Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.
Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.
1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.
Location: New York, NY • United States
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!
As a Customer Success Manager, you’ll work directly with our larger customers to help them get the most value from the Figma Weave platform. You’ll design and deliver tailored enablement strategies that drive product adoption, help uncover new use cases, and support long-term success.
In this highly collaborative role, you’ll partner with various internal teams to deliver a seamless, impactful, and engaging customer experience. Your ability to build strong relationships, connect the dots between product features and customer goals, and communicate with clarity will make you a trusted advisor and strategic partner. If you’re energized by helping customers thrive, enjoy solving complex problems, and love working at the intersection of product and customer success, we’d love to meet you.
We’re building the next chapter of AI-native craft and creativity - where craft and technology meet. Our unified platform bridges the gap between AI capabilities and human creativity, and lets professional creatives and designers harness the power of the world’s leading AI models without losing precision, expression, or soul. Together, we’re building tools that help people move faster without sacrificing quality, precision, or craft — a platform where AI supports creativity instead of flattening it.
This is a full time role that will be based in New York hub, in a hybrid working environment.
What you’ll do at Figma Weave:
Manage the adoption journey for a portfolio of large, commercial and enterprise customers
Understand customer goals and success metrics, and use product data to inform proactive engagement strategies
Share best practices, use cases, and product expertise to help teams unlock the full value of Figma Weave
Build trusted relationships with stakeholders across roles and departments; from individual contributors to senior leaders
Identify and empower internal champions who can advocate for Figma Weave within their organizations
Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk mitigation
Deliver live and scalable training sessions customized to customer maturity and needs
Partner cross-functionally with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to ensure customer success
We'd love to hear from you if you have:
4+ years of experience in Customer Success, Customer Enablement, Account Management or a relevant customer-facing role in SaaS
Excellent communication skills, with the ability to connect with a wide range of customer personas
Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption
A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teams
While it’s not required, it’s an added plus if you also have:
Experience using node-based design products or working with design and collaboration tools
Background in Post-Production, VFX, Creative work, UX/UI, Design Ops, or Frontend Development
At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Pay Transparency Disclosure
Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location.
Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer‑provided paid flexible PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law.
Annual Base Salary Range:
$127,000
—
$269,000 USD
At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an
equal opportunity workplace
- we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status
,
or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to
accommodations-ext@figma.com
. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.
Examples of accommodations include but are not limited to:
Holding interviews in an accessible location
Enabling closed captioning on video conferencing
Ensuring all written communication be compatible with screen readers
Changing the mode or format of interviews
To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.
By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with
Figma's Candidate Privacy Notice
.
Application limits:
To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles:
Candidates may submit up to 5 applications during any rolling 30-day period.
Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection.
Once the applicable days has passed, candidates are welcome to apply again.
Location: CAN: Vancouver (333 Seymour St)
Workplace: Hybrid
ABOUT THE ROLE
For a small business, getting paid isn’t an abstract technical problem. It affects whether they can pay their people, buy supplies and take on their next opportunity. We connect money movement with financial context to help small businesses manage cash flow with greater confidence.
Payments is one of Xero's biggest areas of investment and growth, and it's how small businesses get paid, pay their people, and take on their next opportunity. As Engineering Manager, you'll lead the Payments Platform engineering team in Vancouver as it takes on early-stage initiatives that power money movement across Xero and enable new product lines globally, including global bill payments. You'll keep the team delivering while building the engineering practices and capability it needs to grow.
THE TECHNICAL CHALLENGES
The team is building the capabilities that sit underneath every payment a small business makes or receives. Four problems define the work:
- A shared payments platform: Build orchestration, risk and fraud, and multi-provider capabilities that work across products and markets, helping teams launch new payment products faster without rebuilding the same foundations.
- Global bill payments: Make a complex financial process feel simple for small businesses while keeping it accurate, secure and connected to the accounting record.
- High throughput at scale: Design reliable, secure distributed services that remain dependable under real-world production constraints.
- Customer impact alongside architectural progress: Selectively rebuild and enhance existing systems, delivering value quickly while moving toward a coherent long-term architecture.
- AI capabilities customers can trust: Apply AI to challenging product problems while protecting customer trust, and bring the same discipline to how we evaluate and operate those capabilities.
Your job is to make sure the team can take on these problems together, sequencing the work so that both customer value and long-term architecture move forward.
IMPACT
- First 6 months: you'll understand the payments platform, its consumers, and the customer problems it enables teams to solve. You'll have the team delivering production code, with a clear delivery plan and roadmap agreed for at least one core capability, such as onboarding, orchestration, risk and fraud, or multi-provider support. You'll also have set up healthy on-call and review practices, and you'll be building the team's capability through mentoring and technical reviews.
- First 12 months:the team's architectural decisions will be running in production and helping new payment products launch faster. You'll have established engineering standards and clear ownership across the Vancouver Payments team, and the work will be reaching small businesses through faster, safer ways to pay and get paid.
OWNERSHIP
You'll own the delivery, staffing, and operational health of the Vancouver Payments engineering team, including hiring, performance, and career development for every engineer on it. You'll set the team's priorities with the product and engineering leadership, and you'll own the team's processes, quality standards, and on-call practices within agreed standards. Technical architecture decisions for the platform sit with the team's technical leads and principal engineers, and you'll make sure those decisions are backed by a team that can deliver them. Because the initiative and the team are both early in their development, you'll help shape how the team works, including its use of AI-assisted development. Engineers on the team own their work, including quality, reliability, and on-call, and you'll make sure that accountability is built into how the team operates.
WHO YOU'LL WORK WITH
- Lili Kan https://www.linkedin.com/in/lilixkan/, GM/VP, Payments Platform Engineering. Lili brings extensive experience building platforms and leading engineering teams in Silicon Valley. She previously led Payment Intelligence engineering at Stripe, building systems that protect payments from fraud. Before that, she spent four years at Uber, working across platform services, systems for operating self-driving fleets, and Driver Safety & Insurance Engineering.
- Jing Feng https://www.linkedin.com/in/jingff, Head of Engineering, Payments Platform. Jing brings engineering leadership experience from Uber, Apple, LinkedIn and Yahoo. Most recently, she led Risk Product Engineering at Uber, building capabilities to detect and prevent fraud and risk.
WHAT YOU BRING
- A proven record of leading engineering teams that deliver highly available distributed systems under real production constraints, with strong operational practices
- Experience growing and managing engineers, including hiring, performance management, and career development, and a track record of building inclusive, high-trust team cultures
- Experience building a platform or product from an early idea into production, and evolving it as adoption and complexity grow
- Enough technical depth in system architecture, API design, and data stores to guide design reviews and trade-off decisions with your technical leads
- Experience setting direction and breaking complex problems into clear, actionable plans that lead to delivery
- Comfort using AI tools to improve development workflows, with judgment about when and how to validate their output
Nice to have:
- Experience in payments, fintech, or money movement, such as payment orchestration, risk and fraud, or multi-provider integrations. Experience in adjacent domains with demanding reliability, security, or correctness requirements is also valuable.
- Experience modernizing established systems while continuing to deliver value to customers
- A track record of partnering with product, design, and other cross-functional teams to turn complex business needs into resilient engineering solutions
HOW WE WORK
We’re bold in our vision and pragmatic in execution, delivering useful improvements along the way rather than waiting for a large rewrite. We invest in AI to learn faster and focus effort on higher-value problems, while engineers stay accountable for what they ship. We use shared frameworks to avoid reinvention, leaving teams room to innovate. Engineers own their work, including quality, reliability, and on-call. Leaders set context and priorities, and engineers help shape the solutions.
WHERE WE WORK
We offer a hybrid model that blends the flexibility of working from home with the collaboration of the office, including designated boost days in our modern office spaces. This role is open to hybrid candidates in Vancouver, British Columbia. We also welcome applications from candidates across Canada interested in relocating to Vancouver.
OUR HIRING PROCESS
1. TX phone screen (45 minutes): a conversation with your Talent Specialist about your background, motivations and the role.
2. Technical assessments: A systems design assessment, run through an independent third-party provider and based on real-world scenarios.
3. Technical deep dive (45–60 minutes): with a Principal Engineer and the hiring team. You'll walk through a past project you led, covering how you thought about it, executed it and led through its complexity.
4. Values / Future Proof Xero (45 minutes): how you show up day to day, aligned with Xero's values and capabilities such as adaptability, ownership, customer thinking and AI fluency.
5. LEADership (45–60 minutes): real examples of how you lead, influence and deliver in ambiguous, fast-changing environments, assessed against Xero's leadership principles.
COMPENSATION & TOTAL REWARDS
At Xero, we value the impact and skills you bring to the team. We believe in a Total Package philosophy - ensuring your value is recognized through a holistic lens that includes base salary, performance incentives, and world-class benefits.
The expected base salary range for this role is $188,000 - $236,000 CAD
Individual pay is determined by various factors, including geography, level of experience, and the specific skills you bring to the role.
In addition to base pay, Xero’s roles are eligible for the following forms of variable compensation:
- Variable Pay: Permanent employees are eligible to participate in our annual bonus and equity (RSU) programs. You may also be eligible for performance-based cash or equity (RSUs) incentives depending on your role level, and company performance.
- Comprehensive Benefits: World-class health, wellness, and retirement programs. Xero Perks https://careers.xero.com/inside-xero/benefits-wellbeing/ including Wellbeing days, generous leave, and dedicated professional development budgets.
This is a posting for an existing vacancy.
Xero uses AI to help screen applications based on job-related qualifications. These tools assist our recruiters but do not make automated hiring decisions. A human recruiter reviews all candidates before any hiring action is taken.
Location: Remote-US
Workplace: Remote
Phantom https://phantom.com is on a mission to connect the world to the freedom of open markets. Tens of millions of people all over the world use Phantom to access global markets that never close, including perpetuals, prediction markets, tokenized assets, stablecoins and memes. Phantom users are able to discover the markets that matter and the cultural moments that shape them, building conviction through real-time data and the verified performance of top traders. With self-custody and access to open networks at its core, Phantom lets them control their financial moves in the same app they use to safely store or spend money worldwide.
Phantom has reached #1 in Google Play's finance category and consistently ranks in the top 50 apps across all categories. Check out our Forbes Fintech 50 https://www.forbes.com/sites/ninabambysheva/2026/02/23/inside-phantoms-battle-plan-to-win-the-crypto-fueled-superapp-war/ and CNBC and Statista's World's Top Fintech Companies 2026 https://www.cnbc.com/worlds-top-fintech-companies-2026/!
We are around 180 people, fully remote, backed by a $150M Series C investment from a16z, Sequoia Capital and Paradigm.
ABOUT THE ROLE
At Phantom, we're looking for an AI Engineer to help shape how AI is adopted and scaled across the company. You'll play a key role in building the internal AI tools, integrations, and automation that enable teams to work smarter, move faster, and operate more efficiently.
This is a hands on engineering role focused on turning emerging AI capabilities into practical, reliable solutions that drive meaningful business impact. You'll partner closely with teams across the organization to identify opportunities, build AI powered workflows, and establish the technical foundations that make AI accessible, secure, and scalable.
We're looking for someone who enjoys building, experimenting, and shipping, with a strong understanding of modern LLM technologies and the engineering fundamentals required to bring AI solutions into production.
RESPONSIBILITIES
- Build AI Solutions: Design, develop, and deploy AI powered tools, agents, and automation that streamline workflows and solve real business problems across the organization.
- Develop AI Integrations: Connect LLMs and AI applications with internal systems, APIs, and enterprise tools to enable seamless, intelligent workflows.
- Own AI Infrastructure: Build and maintain the underlying infrastructure, services, and integrations that support reliable AI applications across teams.
- Enable AI Adoption: Partner with stakeholders to identify opportunities for AI, translate business needs into technical solutions, and empower teams to leverage AI tools effectively.
- Build for Scale: Develop reusable components, frameworks, and tooling that make it easier for teams to build, customize, and maintain their own AI workflows.
- Ensure Security & Reliability: Implement appropriate access controls, monitoring, observability, and operational safeguards to ensure AI solutions are secure, reliable, and maintainable.
- Optimize AI Usage: Monitor model performance, usage, and costs while identifying opportunities to improve efficiency, quality, and business outcomes.
- Drive Innovation: Stay current with emerging AI technologies, evaluate new models and frameworks, and identify practical opportunities to bring new capabilities into the organization.
QUALIFICATIONS
- Strong software engineering background with experience building and maintaining production applications, services, or internal platforms.
- Hands on experience developing applications using LLMs such as OpenAI, Anthropic Claude, or open source models.
- Proficiency in Python, TypeScript, or similar programming languages, with experience integrating APIs and building backend services.
- Experience building AI agents, workflow automation, or applications that leverage LLM orchestration frameworks.
- Familiarity with retrieval augmented generation (RAG), tool calling, structured outputs, prompt engineering, and modern AI application patterns.
- Experience integrating applications with enterprise tools, internal systems, and third party APIs.
- Understanding of cloud infrastructure, deployment practices, monitoring, and production reliability.
- Strong product mindset with the ability to translate ambiguous business problems into practical technical solutions.
- Ability to work independently, take ownership of projects, and collaborate effectively with both technical and nontechnical stakeholders.
- A genuine interest in AI and a bias toward experimentation, execution, and measurable impact.
NICE TO HAVE
- Experience building internal AI platforms or enterprise AI automation solutions.
- Familiarity with AI coding tools, agent frameworks, and orchestration platforms.
- Experience with technologies such as LangChain, LangGraph, Claude Agent SDK, or similar frameworks.
- Experience with MCP, enterprise connectors, and AI tool integrations.
- Familiarity with LLM observability, evaluation frameworks, cost optimization, and usage analytics.
- Experience implementing security, governance, and access controls for enterprise AI applications.
- Experience working in a fast growing technology company where speed, ownership, and adaptability are essential.
You'll help make AI a practical and valuable part of how Phantom operates. Success means delivering solutions that teams actively use, reducing manual work, accelerating execution, and creating a scalable foundation for continued AI adoption.
You'll have the opportunity to own projects from concept through production, influence our internal AI strategy, and help define how we leverage AI across the organization.
Why Work With Us
Phantom's journey to becoming a global trading app began with making crypto easier to use. Today, we’re building on that foundation to help people discover the markets that matter, make informed financial moves, and safely store or spend their money worldwide. Joining Phantom means helping shape that next chapter: building products that bring the freedom of open markets to more people.
- Build for global impact: Create products used by tens of millions of people, making innovative financial markets more accessible to users around the world.
- Make complexity feel simple: Solve meaningful challenges across design, engineering, and user experience to make discovering markets and managing money seamless.
- Put users in control: Help build a future where people have greater freedom over their assets and financial decisions, with security and self-custody at the foundation.
Benefits (only available to full-time employees)
- Competitive salary and equity
- Comprehensive insurance (medical/dental/vision): base plan 100% covered
- Flexible hours and a long-standing, supportive remote environment
- Unlimited vacation: Take time when you need it (and we really mean it!)
- 401(k) retirement plan
- Wellness stipend
- Weekly meal stipend
- Learning & Development stipend
- Remote / WFH set-up stipend
We strongly encourage candidates of all backgrounds to apply. We believe that our work is stronger with a variety of perspectives, and we’re eager to further diversify our company. If you have a background that you feel would make an impact at Phantom, please consider applying. We’re committed to building an inclusive, supportive place for you to do the best work of your career.
By submitting your resume and application materials, you acknowledge and agree that Phantom Technologies, Inc. ("Phantom") collects and processes your personal information (including application materials, interview records, and related data) to evaluate your candidacy. Phantom may use AI-powered tools and third-party service providers for transcription, note-taking, scheduling, and other administrative tasks. Phantom does not sell your information and your materials will be handled securely and in accordance with applicable data protection laws.
Location: Dublin, Ireland
Fin
, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.
Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.
Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.
What's the opportunity?
We’re looking for a proven operator to redesign how Customer Support works across Human and AI Support. Fin is an AI-first support organisation, and our processes should reflect that: you’ll have a genuine licence to rethink, rebuild or retire existing processes from first principles, not just refine them. This is a hands-on and strategic role: you keep day-to-day operations running well and fix what is broken, while building a long-term process strategy for the whole of Customer Support. You will also help embed Continuous Improvement, using conversation and quality insights to decide what we fix, retrain and prioritise next.
Support at Fin changes constantly, and our processes need to keep pace with this level of change. The right candidate is exceptionally customer-focused, comes from a customer-facing background, and has experience leading and managing processes and workflows in a large organisation. You bring clear opinions and recommendations, work with a high degree of autonomy, and hold the line on the customer experience when working with other teams. You combine exceptional project management and attention to detail with a data-driven mindset and a proven ability to influence and collaborate at every level of the organisation.
What will I be doing?
Strategy and ownership
Challenge and, where warranted, completely redesign existing processes and ways of working: you won’t be constrained by ‘how we’ve always done it’, and you’ll have the support of Customer Support leadership to make bold changes
Own and evolve the framework for reviewing, prioritising and implementing Customer Support processes and workflows across Human and AI Support, so every change improves the customer experience
Build and maintain a long-term process strategy and roadmap for Support, balancing quick wins and immediate fixes with strategic improvements
Own the long-term Continuous Improvement strategy for Support, setting priorities and a roadmap that cover both Human and AI support
Bring clear proposals and recommendations to leadership, and act on them with autonomy
Partner with teams outside of Customer Support to design processes that work end to end, agreeing clear ownership, handoffs and shared goals so the customer experience holds across team boundaries.
Process design and improvement
Analyse current processes across Human and AI Support and decide whether each should be improved, redesigned from scratch or removed entirely. Where AI and automation can fundamentally change how the work gets done, lead that transformation rather than layering them onto legacy workflows
Own day-to-day operational process fixes and keep existing processes effective
Design and roll out new or improved processes, solo or with SMEs, partnering closely with Customer Support leaders and ICs in every region so processes work globally, not just for one region
Design and implement process control metrics, and monitor process performance and KPIs
Use data to find where processes are failing, size the opportunity and prove the impact of changes, building and maintaining dashboards and reports that give leaders a clear view of process health across Human and AI support
Ensure compliance with internal policies and external regulations
Continuous Improvement
Maintain and iterate on the Continuous Improvement framework, using insights from both Human and AI support to drive improvements, across Enablement, Quality, AI support, etc.
Turn insights into a prioritised improvement backlog, with clear owners across respective internal teams
Track whether each improvement worked, using before-and-after measures such as repeat contact rate, resolution rate and CX
Turn customer conversation data into clear, actionable insights for Product, Engineering and other teams, giving them evidence to shape priorities and roadmap decisions
Stakeholders and delivery
Hold the line on the customer experience with cross-functional partners, challenging constructively when a proposed change would compromise the customer
Partner and collaborate with cross-functional teams to build and maintain processes and related training
Take full ownership of large, cross-functional special projects that improve the customer experience, increase teammate efficiency and engagement, and drive company goals
Communicate and engage on all process and continuous improvement changes with Customer Support and the wider organisation
What skills do I need?
Experience:
4+ years in Customer Support or a customer-facing role, including 2+ years in process management or continuous improvement and 2+ years in project or program management
Strong technical capability:
You are hands-on and credible in a complex SaaS tech stack, including CRM systems such as Salesforce. You can configure workflows, integrations and automations yourself rather than relying on others to build them. Experience with system integrations or process harmonisation is a bonus.
AI and automation:
Proven track record of using AI and automation to drive improvements, ideally in an AI-first or SaaS support organisation. Knowledge of Fin (previously Intercom) is a strong advantage.
Improvement frameworks:
Strong knowledge of process and continuous improvement methodologies (Six Sigma, Kaizen, etc.)
Data and strategy:
You analyse data, turn it into clear insights for stakeholders, and build a long-term process strategy and roadmap that becomes practical, prioritised plans
Ownership:
A self-starter who delivers complex programs with minimal guidance, forms a point of view and brings proposals rather than questions
Influence:
Confident and credible with senior leaders and cross-functional partners. You challenge constructively and hold the line on the customer experience.
Collaboration:
Strong communicator who builds rapport quickly with technical and non-technical colleagues and involves frontline teammates early
#LI-Hybrid
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at
fin.ai/careers
. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
Policies
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our
core values
.
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
Know your rights: workplace discrimination is illegal.
Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Location: San Francisco, CA • New York, NY • United States
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!
Figma employees are among the most AI-active in the industry, and our Internal AI team, part of FTS (our Business Technology org), helps turn that energy into meaningful impact by making it easier for every Figmate, from Sales and Support to Finance, People, and Legal, to safely adopt AI and use it to improve how they work.
We’re a small, high-leverage team organized around three pillars: Platform & Tooling, Infrastructure & Hosting, and Applied AI Builds, and this role is a key member of the Applied AI Builds pillar.
As an AI Engineer, Internal Tools, you’ll work directly with teams across Figma to identify high-value AI opportunities and take them to production, moving from understanding a business workflow, to rapidly prototyping an approach, to evaluating it and integrating it with the systems and data needed to make it useful in the real world.
This isn’t a role focused only on building AI demos: you’ll own solutions through production, help determine where AI adds value and where traditional rules-based software is the right choice, and shape how agents can safely take actions across enterprise systems. As common patterns emerge, you’ll partner with our Platform & Tooling and Infrastructure teams to build reusable capabilities that make future AI builds faster and safer.
This is a full time role that can be held from one of our US hubs or remotely in the United States.
What you’ll do at Figma:
Partner directly with teams across GTM, Finance, People, Legal, Support, and other business functions to understand workflows and identify high-value opportunities for AI
Design, build, and productionize AI agents, assistants, and workflow automations that solve real business problems using LLMs, tool calling, RAG, structured outputs, agent frameworks, MCP, APIs, and enterprise data
Integrate AI applications with enterprise systems and data sources across GTM, Finance, People, Support, and internal APIs
Build evaluations and feedback loops to measure accuracy, reliability, and business impact before and after AI solutions reach production
Design deterministic guardrails, human-in-the-loop controls, and approval patterns for workflows where AI systems take business-critical actions
Build production-ready systems with strong observability, failure handling, security, authentication, authorization, and auditability
Identify reusable patterns across individual AI projects and build them out as shared components and capabilities in partnership with our Internal AI platform teams
Help define how Figma approaches Applied AI engineering and scales AI adoption across the company
We’d love to hear from you if you have:
5+ years of software engineering experience building production applications, integrations, backend systems, or AI-powered products
Hands-on experience building applications with LLMs, agents, retrieval-augmented generation, function calling, schema-constrained outputs, or evaluation frameworks
Experience taking an AI application or workflow beyond a prototype and operating it in a production environment
Strong API, integration, and system design fundamentals, with experience connecting applications across multiple systems and data sources and strong engineering judgment about when to apply AI and when a rules-based approach is the right choice, and experience designing reliable production systems with appropriate observability, failure handling, authentication, authorization, and security controls
Experience working directly with non-engineering stakeholders to understand ambiguous business problems and translate them into technical solutions and ability to move quickly from discovery to prototype while understanding what is required to safely and reliably productionize a solution
While it’s not required, it’s an added plus if you also have:
A background building internal AI applications or working in an Applied AI, Forward Deployed Engineering, or AI Solutions Engineering role
Experience with MCP, agent orchestration frameworks, and enterprise tool-calling patterns
Knowledge of AWS Bedrock, AgentCore, OpenAI, Anthropic, or similar AI platforms
Experience integrating enterprise systems such as Salesforce, Zendesk, Workday, NetSuite, Greenhouse, or Slack
Knowledge of with AI evaluations, observability, prompt/version management, and human-in-the-loop systems
Experience implementing enterprise identity and access patterns such as Okta, SSO, OAuth, and secure service-to-service authentication, within Security, Privacy, SOX/ITGC, or other enterprise governance requirements
At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Pay Transparency Disclosure
Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location.
Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer‑provided paid flexible PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law.
Annual Base Salary Range:
$153,000
—
$296,000 USD
At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an
equal opportunity workplace
- we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status
,
or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to
accommodations-ext@figma.com
. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.
Examples of accommodations include but are not limited to:
Holding interviews in an accessible location
Enabling closed captioning on video conferencing
Ensuring all written communication be compatible with screen readers
Changing the mode or format of interviews
To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.
By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with
Figma's Candidate Privacy Notice
.
Application limits:
To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles:
Candidates may submit up to 5 applications during any rolling 30-day period.
Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection.
Once the applicable days has passed, candidates are welcome to apply again.
Location: San Francisco, CA • New York, NY • United States
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!
Our Integration Engineering team connects the systems and data that power Figma’s business operations. We partner with teams across Finance, GTM, People, and Engineering to build reliable integrations and data pipelines across Salesforce, NetSuite, Workday, Snowflake, and other core applications.
We’re looking for a Data & Integration Engineering who combines application integration expertise with hands-on data engineering experience. You’ll build workflows that move business processes forward and pipelines that make data accurate, accessible, and useful for operations, reconciliation, and reporting.
This is a hands-on individual contributor role with end-to-end project ownership, from requirements and architecture through development, deployment, and production support. You’ll help shape our technical direction, mentor engineers, and establish reusable patterns that improve how we build and operate integrations and data pipelines.
This is a full time role that can be held from one of our US hubs or remotely in the United States.
What you’ll do at Figma:
Design, build, and operate integrations across CRM, ERP, and HR systems using MuleSoft, APIs, and event-driven architectures
Build and maintain batch and incremental data pipelines into Snowflake, using SQL and Python for transformations, validation, and automation
Develop data models and datasets that support business operations, reconciliation, and reporting, partnering with Data Engineering on standards and ownership
Work with business stakeholders and product managers to translate requirements into technical designs, delivery plans, and measurable acceptance criteria
Support business-critical order-to-revenue workflows with reliable processing, clear ownership, and safe recovery from failures
Implement automated testing, monitoring, alerting, and data quality checks to improve reliability and reduce manual intervention
Apply security and SOX/ITGC-aligned development practices, including access controls, code reviews, CI/CD, and change management
Lead design reviews, mentor engineers, and establish reusable components, documentation, and engineering practices
We’d love to hear from you if you have:
5+ years of relevant engineering experience, including hands-on delivery of both enterprise integrations and production data pipelines
Strong experience building and supporting API-led integrations, with an understanding of API design, authentication, asynchronous processing, retries, and idempotency
Hands-on proficiency in query languages and programming for data transformation, pipeline development, and automation
Experience with Snowflake or a comparable cloud data warehouse, including data modeling, incremental processing, and query optimization and integrating enterprise business applications across Finance, GTM, or People systems
A track record of independently owning projects from requirements through production, including testing, monitoring, troubleshooting, and documentation, while collaborating with business stakeholders and engineering teams
While it’s not required, it’s an added plus if you also have:
Experience with dbt, Airflow, or comparable transformation and orchestration tools, as well as change data capture, streaming pipelines, schema evolution, and historical backfills
Familiarity with quote-to-cash, billing, accounting, or financial reconciliation processes
Experience with Workday Studio, Salesforce Apex, or NetSuite SuiteScript
Knowledge of AWS services such as S3, Lambda, and SQS
A background in implementing or maintaining SOX/ITGC controls, as well as mentoring engineers and establishing shared engineering standards
At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Pay Transparency Disclosure
Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location.
Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer‑provided paid flexible PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law.
Annual Base Salary Range:
$153,000
—
$296,000 USD
At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an
equal opportunity workplace
- we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status
,
or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to
accommodations-ext@figma.com
. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.
Examples of accommodations include but are not limited to:
Holding interviews in an accessible location
Enabling closed captioning on video conferencing
Ensuring all written communication be compatible with screen readers
Changing the mode or format of interviews
To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.
By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with
Figma's Candidate Privacy Notice
.
Application limits:
To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles:
Candidates may submit up to 5 applications during any rolling 30-day period.
Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection.
Once the applicable days has passed, candidates are welcome to apply again.
Location: Boston, MA
Workplace: OnSite
At WHOOP, we're on a mission to unlock and inspire performance for life. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives.
WHOOP is seeking a Director of Hardware Product Compliance to lead global compliance and certification efforts, ensuring our products meet all applicable regulatory, safety, and quality standards across international markets. This role blends strategic leadership with hands-on execution and is critical to enabling predictable product launches, long-term regulatory integrity, and global market access.
As WHOOP continues to expand its global footprint, this is a unique opportunity to design, scale, and mature our product compliance function. You’ll build the systems, processes, and team needed to support a growing and increasingly complex portfolio. Working closely with product, engineering, operations, and executive leadership, you’ll embed compliance into the product lifecycle from concept through commercialization – balancing innovation, speed, and regulatory rigor in a dynamic, growth-oriented environment.
RESPONSIBILITIES:
- Define and evolve WHOOP’s global product compliance and safety strategy, ensuring alignment with business objectives and long-term growth plans.
- Establish governance models, standards, and best practices to drive consistent compliance execution across product lines and regions.
- Lead certification and regulatory programs across multiple product lines, from early development through mass production and global launch.
- Ensure compliance milestones are integrated into product roadmaps to support reliable and on-time market entry.
- Serve as the primary point of contact with international regulatory authorities, notified bodies, and certification partners.
- Maintain current, practical expertise on global regulations, standards, certifications, and emerging compliance trends.
- Define, oversee and participate in structured risk assessment and mitigation practices, including DFMEA and related methodologies.
- Ensure product safety and compliance considerations are embedded throughout the full product lifecycle.
- Partner closely with engineering, product management, manufacturing, quality, legal, and go-to-market teams to integrate compliance early in design and decision-making.
- Provide clear guidance on regulatory tradeoffs that balance innovation, cost, schedule, and risk.
- Lead compliance reviews and ensure readiness for OK2Ship; deliver concise, actionable updates to senior leadership.
- Translate complex regulatory and technical information into clear, business-relevant insights.
- Improve and scale compliance processes, tools, and documentation to support a growing and increasingly complex product portfolio.
- Drive consistency, efficiency, and continuous improvement across global compliance operations.
- Build, mentor, and lead a high-performing compliance organization.
- Develop organizational capability in product safety, certification, and regulatory execution to support long-term needs.
- Represent the product compliance function in product development milestones and strategic planning discussions.
- Serve as a trusted advisor on regulatory risk, product safety, and global market readiness.
REQUIREMENTS:
- Bachelor’s degree in Electrical, Mechanical, Systems Engineering, or a related discipline.
- 8+ years of experience in product compliance, safety engineering, or regulatory affairs, including leadership experience in a growing or global product organization.
- Strong working knowledge of international compliance standards and regulatory frameworks (e.g., UL, CE, FCC, IEC).Proven success managing certification programs across multiple products and geographies.
- Experience operating in environments with evolving processes and increasing scale.
- Familiarity with structured risk assessment and product safety methodologies.
- Excellent communication and influencing skills, with the ability to present clearly to senior leadership.
- Strategic, pragmatic mindset with strong analytical and problem-solving abilities.
- Demonstrated passion for developing people and building durable organizational capabilities.
This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.
Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.
WHOOP is an Equal Opportunity Employer and participates in E-verify https://www.e-verify.gov/ to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values.
At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success.
The U.S. base salary range for this full-time position is $210,000 - $245,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training.
In addition to the base salary, the successful candidate will also receive benefits and a generous equity package..
These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements.
Learn more about WHOOP https://www.whoop.com/us/en/careers/?srsltid=AfmBOopKmph9d0DLBlogZu8mx6do0dzjNS8eJlfc4PQqQtdU6F8DGKBg.
Location: Remote (Canada)
Workplace: Remote
BUILD SOMETHING PEOPLE LOVE
Wealthsimple is Canada’s leading financial innovator. The company offers a full suite of simple, sophisticated financial products across managed investing, do-it-yourself trading, cryptocurrency, tax filing, spending and saving. Wealthsimple currently serves more than 4 million Canadians and holds over $169 billion in assets under administration. The company was founded in 2014 by a team of financial experts and technology entrepreneurs, and is headquartered in Toronto, Canada.
We're proud of what we've built — and we're just getting started. Read our Culture Manual https://www.wealthsimple.com/en-ca/culture and learn more about how we work https://www.wealthsimple.com/en-ca/careers.
The Role
This is a 0-to-1 role: part strategist, part builder, part entrepreneur, managing a small team. You'll design and launch the next generation of advice experiences, prove they work, and hand off proven playbooks to our sales and service teams to own and scale.
Your scope is the whole of Wealthsimple's advice business, not a single client segment. This role lives at the intersection of sales, service, product innovation, and commercial execution, and it exists to answer one question: what does a truly differentiated, human-centred advice experience look like at Wealthsimple, and how do we prove it works before we scale it?
Your Impact
Define what "5-star" client experiences look like in wealth management. Draw on deep knowledge of premium service (elite financial services) to design client experiences that are differentiated. You'll set the bar for what every advice client can expect from Wealthsimple, and you'll do it by building real things with real clients.
Incubate and personally run new advice services. Take a concept, like a new advice offering, an estate concierge, or a high-touch onboarding experience, and figure out how to deliver the MVP before it's ready to be scaled. The innovation is in designing a client experience that is truly differentiated and, through the use of technology & AI, highly scalable. When it works, you package it into a playbook and hand it to sales or service teams to run at scale. You own the incubation and inform the scaled delivery.
Build the advisor tooling that makes advice better and faster. Work hand-in-hand with product teams and advisors to take advisor tooling from manual to automated. You set the requirements, translate advisor reality into product specs, and work with other leaders to drive adoption.
Stay ahead of where the industry is going. You're plugged into the evolving advice and wealth landscape, the startups, the disruptors, and the best incumbents globally. You bring that intelligence back and help us sharpen hypotheses about what to build next, complemented by a close read of what our own clients value and where they feel under-served.
Prove commercial impact. Every pilot is measured against clear metrics, AUM growth, conversion, and client satisfaction. You design experiments that prove value before we commit to scaling, and you make backed recommendations on what to accelerate, refine, or sunset.
What You'll Do
- Work directly with and senior leadership to shape the future of Wealthsimple's advice offering
- Launch and personally run the first iterations of services that will eventually reach hundreds of thousands of clients
- Shape Wealthsimple's digital advice roadmap from the front line. Our advisors talk to clients every day, you turn what you hear into validated demand signals for product teams.
We're Looking for Someone Who
- Is energized by the messy, creative, manual work of building something from nothing, and doesn't need a large team or perfect infrastructure to get a pilot off the ground
- Has a genuine obsession with how the wealth and fintech landscape is evolving globally, with sharp instincts for real shift versus noise
- Brings deep knowledge of what premium service actually feels like from a client's perspective, and can translate it into a wealth management context
- Thinks commercially: you build experiences, but you always know the business case and how you'll prove it
- Is a natural leader who can bring stakeholders together around a shared vision
- Is tech-forward: comfortable with AI tools, low-code platforms, and lightweight scripting to build functional prototypes that test real concepts in market
- Is the person who notices the detail nobody asked for, and arrives with ideas about what would make a client tell their friends about us
What You'll Bring
- 5-7+ years in service design, strategy, innovation, or premium client experience (ideally with exposure to HNW or complex client segments)
- A proven track record of taking a service concept from idea to live pilot (true 0-to-1 experience)
- Demonstrated ability to use modern technology, AI tools, low-code/no-code, or lightweight scripting, to rapidly prototype and test
- Experience working alongside scaled operational teams and transitioning pilots into standardized processes, with a clear ability to hand off and let go
- Familiarity with the wealth management landscape: how different advice models work, what HNW clients value, and how firms grow AUM
- Comfort working in regulated environments and partnering with compliance teams
- Outstanding communication skills: you can influence executives, inspire advisors, and earn the trust of external partners
WHY WEALTHSIMPLE?
🌸 Top-tier health benefits and life insurance
📈 Long-term group savings with employer match, through Wealthsimple for Business
🌴 20 vacation days, 4 wellness days, and unlimited sick and mental health days per year*
✈️ 90 days away: work outside Canada for up to 90 days per year*
👥 Employee resource groups, including Rainbow (2SLGBTQ), Women of WS, and Black at WS
🌎 We are a hybrid team with over 1,500 employees across North America. The people are one of the best parts of working here: you'll collaborate with incredibly talented, curious, and driven teammates who are deeply committed to doing great work.
*Unlimited paid sick days, Wellness Days and the 90 day away program do not apply to certain roles.
ICYMI
Technology & Innovation at Wealthsimple: We move quickly and build thoughtfully. That means we're always looking for better ways to work — whether that's new tools, AI, or rethinking how we approach a problem. We don't expect you to have all the answers, but we do expect curiosity and a willingness to evolve alongside the products we're building.
Inclusion Statement: We're building products for a diverse world, and we need a diverse team to do it well. We strongly encourage applications from everyone, regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.
Accessibility Statement: We're committed to an accessible hiring experience. If you need any accommodations throughout the interview process, please let us know — we'll work with you to make sure you have what you need. We also welcome any feedback on how we can better accommodate candidates with accessibility needs.
AI in Hiring: We may use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our team but don't replace human judgment – all final hiring decisions are made by people. If you have questions about how your data is used, reach out to us.
Location: New York, NY; San Francisco, CA
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
WHAT YOU'LL DO
As Sierra’s founding Technical Program Manager for Enterprise Cloud Deployments, you’ll help define how we bring our AI platform into the cloud environments of some of the world’s largest and most regulated enterprises. Working alongside Agent Engineers, Deployed Infrastructure Engineers, and Agent Strategists, you’ll own the programs & strategy that take customers from deployment planning to agents live in production, and continue to support the upgrades and expansion that follow. You’ll bring your technical program management expertise to enterprise AI while establishing the playbooks and ways of working that help this new function scale.
- Own the end-to-end program plan for a customer's in-VPC (Bring Your Own Cloud, BYOC) deployment. Translate customer requirements into a clear deployment plan, with clear workstreams, owners, milestones, and dependencies across Sierra and customer teams.
- Keep the customer's teams (platform engineering, cloud provisioning, security, networking, model access) aligned and moving, and clear blockers before they hit the launch date.
- Be the translation layer between our engineers and the customer's: define requirements such as model access, observability, and upgrade cadence, and turn technical discussions into actionable next steps.
- Run the operating cadence (standups, weekly status, escalations) so leadership and working groups on both sides always know where the project stands.
- Partner with Sierra's Platform and Deployed Infrastructure teams to feed customer-specific learnings back into our standard deployment offering, runbooks, and tooling, making each subsequent launch more predictable and repeatable.
- Define the TPM function at Sierra as we scale & establish the playbooks, operating rhythms, and standards that future TPMs and customer teams will build on.
WHAT YOU'LL BRING
- 4+ years in technical program management, infrastructure or platform program management, deployment or solutions engineering, or a similar role where you were accountable for delivering complex technical projects across multiple teams.
- A track record of bringing structure to complex technical programs, with strong attention to detail and the follow-through to turn plans into results.
- A strong technical foundation from infrastructure, platform, or complex backend programs. You can work through technical dependencies with engineers, understand how requirements such as networking, permissions, and provisioning affect delivery, and translate those discussions into a clear plan. You’ll deepen your knowledge of Sierra’s architecture and customer deployment environments as you ramp.
- Technical curiosity: you learn new systems quickly, ask thoughtful questions, build context, and apply what you learn to move programs forward.
- Comfort operating inside large, complex enterprise organizations (change management, security reviews, ownership spread across many teams) with the persistence and resourcefulness to keep teams aligned and deployments moving.
- Clear, structured communication: you make complex technical topics, program status, and decisions understandable to engineers and leaders, and adapt your approach to your audience.
- Degree in Computer Science, Engineering, or a related field, or equivalent professional experience.
EVEN BETTER…
- Hands-on engineering background (software, DevOps, SRE, or infrastructure) before moving into program or product management, or direct experience with AWS, VPCs, IAM, Kubernetes, or Terraform.
- Experience deploying software into customer-owned cloud environments (BYOC, VPC, or air-gapped), especially at banks or other regulated institutions.
- Familiarity with LLM infrastructure: model gateways, Bedrock or Azure OpenAI, observability for AI systems.
- Experience at an early-stage company where you built the program-management function from scratch.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Location: London
Workplace: OnSite
Company Description
We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.
We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.
Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.
As an Operations Administrator at Checkout.com http://Checkout.com, you will be responsible for managing and optimising our operations platform. The ideal candidate will be responsible for the configuration, administration, and overall functionality of the platform to ensure efficient and effective operations across various business functions: care, onboarding, etc. This role requires technical expertise in configuring platforms, stakeholder management, and the ability to collaborate with various cross-functional teams to enhance our customer support capabilities.
Requirements:
- Configuration and administration, including creation and maintenance of user accounts, roles, permissions and workflows in an Operations Platform (i.e Zendesk, Fin, Freshdesk, or other platform which requires administrative configuration)
- Configure and manage system fields, workflows, routing, automation, etc
- Utilise AI tools such as Claude Code to drive efficient development and clean architecture of the platform’s configuration (our Platform’s setup will be declared and deployed with Configuration As Code)
- Monitor system performance and troubleshoot issues to ensure optimal performance
- Integrate the solution with other software and platforms (e.g. chat tools) to streamline operations
- Analyse data to identify trends, areas for improvement, and opportunities to enhance operational efficiency
- Develop and update training materials, documentations and user guides
- Collaborate with customer support, IT, and other departments to understand business needs and implement solutions
- Propose and implement process improvements to enhance the efficiency and effectiveness of the support team
- Ensure the Operations Platform is configured and used in compliance with company policies and industry regulations
Qualifications:
- Experience in a fast paced operations environment
- Strong analytical and problem-solving skills to troubleshoot issues and identify root causes
- Excellent verbal and written communication skills
- Strong organisational skills with the ability to manage multiple tasks and projects simultaneously
- Strong understanding of operation platform workflows and processes
- Preferred experience as an Operations Administrator or in a similar role
Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com http://Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
Location: Mexico; Brazil
Join One of the Fastest-Growing Online Education Companies in the World
At ELVTR, we're transforming online education by connecting ambitious professionals with industry leaders from companies like Nike, Netflix, Google, Amazon, and more.
Since launching in 2020, we've grown into a global learning community with over 300 expert instructors, delivering more than 200 live online courses across 12 industries. To date, we've helped 22,000+ graduates worldwide gain the skills, confidence, and connections needed to advance their careers.
Now we're looking for an experienced Lead Retention Specialist to help us build lasting relationships with our learners while maximizing customer satisfaction and long-term revenue. If you're passionate about customer experience, thrive in a fast-paced environment, and enjoy finding solutions that create value for both customers and the business, we'd love to meet you.
This is a full-time, remote role with a working schedule for this role will be 9AM-6 PM EST.
Why This Role Is Different
At ELVTR, customer relationships don't end after enrollment—they're just beginning. As our Lead Retention Specialist, you'll play a critical role in protecting the customer experience while driving sustainable business growth.
You'll take ownership of our retention strategy, helping customers find the best possible solutions while reducing refunds, recovering revenue, and improving long-term customer loyalty. Working closely with Sales, Finance, Customer Success, Billing, and Operations, you'll use data, empathy, and strategic thinking to continuously improve our retention processes and outcomes.
You'll Love This Role If You:
Enjoy solving complex customer challenges with creative solutions
Thrive in a fast-paced, KPI-driven environment
Are an exceptional negotiator who can create win-win outcomes
Love using data to improve processes and business performance
Enjoy coaching others and sharing best practices
Are highly organized and take ownership of your work
Communicate confidently with customers and cross-functional teams
Believe outstanding customer experiences drive long-term business success
What You'll Do
Own the customer retention process, managing refund requests while maximizing retained revenue and delivering a positive customer experience
Negotiate alternatives to refunds, including account credits, payment plans, partial refunds, course transfers, and other retention solutions
Recover overdue installment payments by proactively engaging customers and resolving billing-related issues
Partner closely with the Billing team to reduce payment defaults, chargebacks, and outstanding balances
Analyze the root causes behind refund requests and payment failures, providing actionable insights to Sales, Product, and Operations teams
Develop and continuously improve retention strategies, workflows, communication scripts, and internal processes
Track and report key retention metrics, including refund rates, retention rates, recovered revenue, installment recovery, and chargeback prevention
Handle escalated customer cases, making thoughtful, data-driven decisions that balance customer satisfaction with business objectives
Coach and support the retention team by sharing best practices, reviewing customer interactions, and maintaining high communication standards
Collaborate cross-functionally with Sales, Customer Success, Finance, Legal, and Operations to ensure a seamless customer experience
Identify opportunities to automate retention processes and improve operational efficiency
Take ownership of retention KPIs while testing and implementing initiatives that improve revenue recovery and reduce financial losses
Requirements
What We're Looking For
3+ years of experience in Sales Retention, Customer Retention, Customer Success, or a related field, preferably in a senior or lead role
Excellent English communication skills, both written and spoken
Proven experience supporting customers in the US market
Strong negotiation and objection-handling skills with a track record of reducing refunds and recovering revenue
Experience managing refund requests, payment recovery, billing issues, and installment collections
Ability to navigate difficult customer conversations with empathy while protecting company interests
A data-driven mindset with the ability to analyze retention metrics and identify opportunities for improvement
Strong ownership, problem-solving, and decision-making skills
Excellent organizational skills and attention to detail
Experience collaborating with Sales, Billing, Finance, Customer Success, and other cross-functional teams
Previous leadership, mentoring, or process improvement experience is a strong plus
Nice to Have
Experience in the online education or EdTech industry
Experience in high-ticket B2C sales environments
Previous experience leading or mentoring a retention team
Familiarity with CRM platforms such as HubSpot, Salesforce, or similar systems
Experience working with subscription or installment payment models
Knowledge of billing operations, chargebacks, and payment recovery processes
Experience analyzing customer retention metrics to drive business improvements
Comfortable working in a fast-paced, performance-driven environment
Experience collaborating across Sales, Finance, Product, and Customer Success teams
Familiarity with AI-powered customer support or sales tools, including conversation intelligence platforms
Benefits
What We Offer
Competitive Compensation
:Competitive salary,Performance-based bonuses,Opportunities for career advancement as ELVTR continues to grow globally
Learn and Grow
:Free access to ELVTR courses,Ongoing professional development opportunities,Career growth within one of the world's fastest-growing online education companies
Remote-First Culture:
Work from wherever you're most productive, Flexible and supportive work environment,Collaborative international team
Health & Wellbeing:
Gym membership reimbursement,Mental health support, Generous paid vacation allowance
Why Join ELVTR?
Make an Impact:
Every course you help create empowers professionals to build new skills, advance their careers, and unlock opportunities they never thought possible.
Grow Your Career:We're
committed to developing our people. As ELVTR continues to expand globally, you'll have opportunities to grow professionally, take on new challenges, and shape the future of online education.
Join a Winning Team:
Work alongside passionate educators, creators, marketers, and innovators who are committed to delivering world-class learning experiences and making education more accessible around the world.
Ready to Help Shape the Future of Online Learning?
If you're looking for more than just another customer retention role—if you want to build meaningful customer relationships, solve complex challenges, and make a measurable impact on both learners and business growth—we'd love to hear from you.
Apply today and become part of ELVTR's next chapter of growth.
ELVTR is proud to be an equal opportunity employer committed to creating a diverse and inclusive workplace for all.
Location: Remote - United States
Workplace: Remote
Qdrant is an open-source vector search engine powering the next generation of AI applications, from semantic search and retrieval-augmented generation (RAG) to AI agents and real-time recommendations.
Trusted by global leaders like Canva, HubSpot, Tripadvisor, Bosch, and Deutsche Telekom, we’re building the retrieval infrastructure layer for modern AI. Recently raising $50M in Series B funding, we are growing rapidly and committed to transforming how AI understands and interacts with data.
As a remote-first company, we believe diverse backgrounds, perspectives, and experiences fuel innovation. Here, you’ll own meaningful work, tackle challenges, and grow alongside passionate individuals dedicated to shaping the future of AI.
THE TEAM AND YOUR IMPACT
As a Senior Product Marketing Manager, you'll join our Product Marketing team and report to our Director of Product Marketing, working day to day with DevRel, Growth, Sales, Partnerships, and Product. Most of our customers find Qdrant before we find them. An engineer runs the open-source engine, spins up a free Qdrant Cloud cluster, and ships a prototype. Your job is to make sure that story ends in a production deployment and a commercial relationship.
You'll own how Qdrant is positioned at every step of that path: the docs page, the moment a team upgrades to a paid Cloud cluster, and the enterprise deal where we compete against known competitors. More and more of that research now happens inside AI chats and coding agents, so the messaging and tools you build have to hold up there as well as on a sales call.
WHAT YOU WILL OWN
- The messaging for our self-serve to sales path: what a developer hears while evaluating Qdrant, what changes when they upgrade to a paid Cloud cluster, and what their engineering leader hears when the team brings us in.
- Buyer scenarios for our main entry points, such as moving a self-hosted cluster to Qdrant Cloud, replacing a legacy keyword search engine, or adding retrieval to an AI agent. Each one ships as messaging, a proof point, and an asset that Sales and Growth can use the same week.
- Our competitive program: comparisons, battlecards, and objection handling that stay current with every release, with each claim backed by a benchmark, a customer, or a working demo.
- A win and loss program you design and run yourself, interviewing customers and account executives, and turning what you learn into changed messaging, pricing page copy, and product feedback.
- The AI workflows that scale your work: Claude skills that let account executives and solutions engineers pull the right talk track, comparison, messaging, or case study without waiting for you, and a research loop that turns call notes and interviews into updated assets.
- Launch messaging for Qdrant releases with Product, DevRel, and Growth, so every feature reaches developers through docs and community, and reaches buyers through sales.
WHO YOU ARE
- You have 6+ years in product marketing, with at least 4 of them on a developer-facing or data infrastructure product: databases, search, APIs, cloud infrastructure, or AI and ML tooling.
- You've owned product marketing for an enterprise-led sales motion, ideally in an open source product company. You have shaped activation and upgrade, and built the handoff into a sales-assisted deal. You can name the metrics you moved.
- You've spent time at a start up or scale-up, where you owned a product marketing area end to end without a playbook or a team behind you.
- You've built sales enablement that changed how a team sold, and you're comfortable on customer calls and in front of account executives.
- You're technical enough to earn an engineer's trust: you can run a quick start, read a code sample, and explain the trade offs between keyword, vector, and hybrid search without notes.
- You built AI tools that other people rely on, with the judgment and taste to spot when the output is wrong or not concise.
NICE TO HAVE
- You've worked alongside a DevRel team and know where product marketing ends and developer advocacy begins.
- Experience with partner and cloud marketplace marketing (AWS, Google Cloud, or Azure).
WHY JOIN US
- A remote-first, international team working on cutting-edge AI infrastructure.
- A competitive salary with additional perks.
- Flexible working hours and async-friendly culture.
- High ownership and real impact.
- Open-source, engineering-driven culture.
- Choose your own laptop equipment.
For US-based full-time employees, we also offer a comprehensive benefits package including 401k match, health, dental, and vision insurance, plus flexible PTO policy.
Qdrant is an equal-opportunity employer. We believe the best ideas come from diverse teams, and we actively welcome applicants from all backgrounds. If this role excites you but you don't check every single box, we'd still love to hear from you! We don't want to miss out on great people because of a checklist.
Come build with us!
FOR INFORMATION ON HOW WE HANDLE YOUR PERSONAL DATA, PLEASE REFER TO OUR RECRUITMENT PRIVACY POLICY https://qdrant.tech/legal/recruitment-privacy-policy/
#LI-REMOTE
Location: Canada; Calgary; Boston; Nashville; Richmond; Phoenix; Seattle; United States; Vancouver; North America | Utah; Ottawa; Toronto; Montreal
Workplace: Remote
Who are we?
Our mission is to scale intelligence to serve humanity. We’re training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI.
We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. We like to work hard and move fast to do what’s best for our customers.
Cohere is a team of researchers, engineers, designers, and more, who are passionate about their craft. Each person is one of the best in the world at what they do. We believe that a diverse range of perspectives is a requirement for building great products.
Join us on our mission and shape the future!
Why this role?
We are on a mission to build machines that understand the world and make them safely accessible to all. Data quality is foundational to this process. Machines (or Large Language Models to be exact) learn in similar ways to humans - by way of feedback. By labelling, ranking, auditing, and correcting text output, you will improve Large Language Model’s performance for iterations to come, thus having a lasting impact on Cohere’s tech.
Cohere seeks dynamic and dedicated Data Annotators with exceptional Modern Standard German Writing, Translation, and Data Manipulation skill.
Please Note: This is a part-time independent contractor position available within Canada. We seek candidates who are able to commit to 16 hours per week minimum at a 30 CAD/hour contract rate. This role is BYOD 💻 - Bring Your Own Device (laptop). Remote work within Canada. 12 months contract. Performance incentives included!
As a Data Annotation Specialist, you will:
- Label and Rank: Accurately label and rank machine learning data with advanced proficiency in German, ensuring data integrity and quality.
- Audit and Correct: Scrutinize and rectify any inaccuracies in language data (may include text, image, JSON, TSV/CSV, Markdown), maintaining the highest standard of data accuracy.
- Reading and Text-Based Tasks: Efficiently complete reading and text-based assignments, with high attention to detail.
- Preference-Based Tasks: Evaluate and complete tasks, assessing which responses in German best conform to project guidelines.
- Recommend Optimizations: Identify and suggest opportunities for improving data quality and model performance in German language tasks.
- Provide Feedback: Collaborate and communicate effectively, providing feedback to cross-functional team members, particularly on German language-related matters.
- Detail-Oriented Execution: Maintain meticulous attention to detail while performing repetitive and precise tasks, particularly when working with language data.
You may be a good fit if you have:
- Language Proficiency: Native or near-native proficiency in German; excellent command over English.
- Expert reading and writing skills - which you are ready to prove on our written test.
- Basic familiarity with JSON/TSV/CSV/Markdown data manipulation.
- Strong attention to detail and commitment to accuracy - you’re the type to proofread all of your emails!
- High tolerance for repetitive and monotonous work.
- Ability to follow complex instructions, navigate ambiguity and work independently.
- Superb sense of urgency and time management.
- Curiosity about technology and a knack for tackling problems in creative ways.
- A reliable laptop.
The Candidate Journey:
Initial Screening - Once you have submitted your application our Talent Team will review your resume and writing samples.
Virtual Annotation Test - This assignment will test your written skill through various language-based tasks, such as a a writing sample, interacting with a chat bot, and more.
Video Screen - If selected to move forward, you will have a short video call with a member of our Operations Team!
Offer - Independent Contractor Agreement
As an independent contractor, you maintain control over how you complete your work and may work with multiple clients simultaneously, although we ask you to declare if any of these are with a direct competitor of Cohere and maintain IP confidentiality of the Cohere project. Independent contractors are not eligible for health benefits or other benefits provided to employees. Compensation for services is provided to contractors by contractors invoicing for services provided pursuant to the terms of our agreement with the contractor.
It is important to understand that as an independent contractor, continuous work is not guaranteed. The client-contractor relationship is fundamentally project-based, meaning engagements may be temporary, periodic, or intermittent based on our organizational needs and project availability. As an independent contractor, you should anticipate fluctuations in workflow and therefore compensation for services when Cohere does not require as many hours of services in a week.
Prospective candidates, please be advised: this role involves working with human generated and model generated tasks that may involve exposure to not safe for work (NSFW) text content as part of data annotation tasks, including explicit, offensive, or other inappropriate material.
If some of the above doesn’t line up perfectly with your experience, we still encourage you to apply!
We value and celebrate diversity and strive to create an inclusive work environment for all. We welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form https://docs.google.com/forms/d/12a6IrLdF3kI2nonKSr4tiFuz18rLQbaeYV-JM9L4o9Q/edit, and we will work together to meet your needs.
ОфисBoston, MA
УдалённоheadJudgment on when to escalate, comfort working across US, EU, and Asia time zones, and a record of meeting hard filing deadlines; Remote Roles - EMEA
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ГибридСША; 💹 401(k) Program with a 4% match (US Only); 🚗 Commuter Benefits (In-Office & US Only); We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds
ГибридseniorToronto, ON; Austin, TX
New York, NY • United States
ГибридCAN: Vancouver (333 Seymour St); This role is open to hybrid candidates in Vancouver, British Columbia
УдалённоRemote-US; We strongly encourage candidates of all backgrounds to apply
Dublin, Ireland
San Francisco, CA • New York, NY • United States
San Francisco, CA • New York, NY • United States
ОфисBoston, MA
УдалённоseniorRemote (Canada)
ОфисNew York, NY; San Francisco, CA
ОфисLondon
УдалённоleadMexico; Brazil
УдалённоseniorRemote - United States; We believe the best ideas come from diverse teams, and we actively welcome applicants from all backgrounds
УдалённоCanada; Calgary; Boston; Nashville; Richmond; Phoenix; Seattle; United States; Vancouver; North America | Utah; Ottawa; Toronto; Montreal; We welcome applicants from all backgrounds and are committed to providing equal opportunities