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Location: Tunisia We’re Avomind - and we’re a recruiting firm. What makes us special? We connect high-achieving individuals with hyper-growth firms. I’m sure you don’t see that every day. Our team is diverse and international (we come from all over the world — and we speak 16 languages), with teams in Germany, the UK, the Americas, and Indonesia. Our core vision? To provide our candidates with the top opportunities they deserve — and to provide our clients with quality candidates, every time. Easy. What are we looking for? We’re looking to grow our Talent Acquisition team , and we can’t do it without you. This team is paramount to the success of Avomind, and you’ll be supporting right at the heart of everything we do here - and how our business will be shaped for the future. Are you passionate, committed, and eager to learn about the recruitment process? Wonderful — then we’re good to go. What will you be doing on a daily basis? Actively contribute to both outbound and inbound recruitment strategies, working closely with management to explore new candidate opportunities. Conduct direct outbound sourcing through various channels such as LinkedIn / Xing / GitHub / Google X-Ray, etc. Conduct screening calls with candidates - really getting to know them and assessing their fit for our roles. Manage interview logistics with candidates in tandem with our Project Managers and Client Managers. Advise Project Managers and Client Managers on the candidate landscape and trends, to support a seamless service for our clients. Take ownership of the candidate experience - build your reputation through an excellent candidate experience. Work closely with some of the best in the business - we’re incredibly proud of our team, and we’re excited to have you onboard! Requirements Sounds good, right? We would LOVE to get to know you if: You have a minimum of 2 years of full-cycle recruitment experience within an agency or sales-oriented environment. You have experience working with LinkedIn Recruiter and internal ATS platforms. You thrive in goal-oriented environments and want to achieve the best. You have a growth mindset and are always looking for ways to improve. You are team-oriented and committed. You can work with ever-changing priorities in a very agile environment. You’re fluent in English & French — any other languages would be an advantage. Benefits Career Booster: Coaching & Development Program Weekly Global Trainings Fast-Track Career Progression (70% of our team were promoted in the last 12 months — you will be joining them, too!) Learning from the top. We have flat hierarchies, so you’ll learn from the best that Avomind has to offer. Modern Work: Flexible working hours (we get it — life comes at you thick and fast sometimes, so we’re flexible). Vacations: 20 vacation days + public holidays. Each year with us = +1 holiday day (capped at 30 days). Type of Contract: Freelance Location: 100% remote

Location: Spain We’re Avomind - and we’re a recruiting firm. What makes us special? We connect high-achieving individuals with hyper-growth firms. I’m sure you don’t see that every day. Our team is diverse and international (we come from all over the world — and we speak 16 languages), with teams in Germany, the UK, the Americas, and Indonesia. Our core vision? To provide our candidates with the top opportunities they deserve — and to provide our clients with quality candidates, every time. Easy. What are we looking for? We’re looking to grow our Talent Acquisition team , and we can’t do it without you. This team is paramount to the success of Avomind, and you’ll be supporting right at the heart of everything we do here - and how our business will be shaped for the future. Are you passionate, committed, and eager to learn about the recruitment process? Wonderful — then we’re good to go. What will you be doing on a daily basis? Actively contribute to both outbound and inbound recruitment strategies, working closely with management to explore new candidate opportunities. Conduct direct outbound sourcing through various channels such as LinkedIn / Xing / GitHub / Google X-Ray, etc. Conduct screening calls with candidates - really getting to know them and assessing their fit for our roles. Manage interview logistics with candidates in tandem with our Project Managers and Client Managers. Advise Project Managers and Client Managers on the candidate landscape and trends, to support a seamless service for our clients. Take ownership of the candidate experience - build your reputation through an excellent candidate experience. Work closely with some of the best in the business - we’re incredibly proud of our team, and we’re excited to have you onboard! Requirements Sounds good, right? We would LOVE to get to know you if: You have a minimum of 2 years of full-cycle recruitment experience within an agency or sales-oriented environment. You have experience working with LinkedIn Recruiter and internal ATS platforms. You thrive in goal-oriented environments and want to achieve the best. You have a growth mindset and are always looking for ways to improve. You are team-oriented and committed. You can work with ever-changing priorities in a very agile environment. You’re fluent in English & French — any other languages would be an advantage. Benefits Career Booster: Coaching & Development Program Weekly Global Trainings Fast-Track Career Progression (70% of our team were promoted in the last 12 months — you will be joining them, too!) Learning from the top. We have flat hierarchies, so you’ll learn from the best that Avomind has to offer. Modern Work: Flexible working hours (we get it — life comes at you thick and fast sometimes, so we’re flexible). Vacations: 20 vacation days + public holidays. Each year with us = +1 holiday day (capped at 30 days). Type of Contract: Freelance Location: 100% remote

Location: Portugal We’re Avomind - and we’re a recruiting firm. What makes us special? We connect high-achieving individuals with hyper-growth firms. I’m sure you don’t see that every day. Our team is diverse and international (we come from all over the world — and we speak 16 languages), with teams in Germany, the UK, the Americas, and Indonesia. Our core vision? To provide our candidates with the top opportunities they deserve — and to provide our clients with quality candidates, every time. Easy. What are we looking for? We’re looking to grow our Talent Acquisition team , and we can’t do it without you. This team is paramount to the success of Avomind, and you’ll be supporting right at the heart of everything we do here - and how our business will be shaped for the future. Are you passionate, committed, and eager to learn about the recruitment process? Wonderful — then we’re good to go. What will you be doing on a daily basis? Actively contribute to both outbound and inbound recruitment strategies, working closely with management to explore new candidate opportunities. Conduct direct outbound sourcing through various channels such as LinkedIn / Xing / GitHub / Google X-Ray, etc. Conduct screening calls with candidates - really getting to know them and assessing their fit for our roles. Manage interview logistics with candidates in tandem with our Project Managers and Client Managers. Advise Project Managers and Client Managers on the candidate landscape and trends, to support a seamless service for our clients. Take ownership of the candidate experience - build your reputation through an excellent candidate experience. Work closely with some of the best in the business - we’re incredibly proud of our team, and we’re excited to have you onboard! Requirements Sounds good, right? We would LOVE to get to know you if: You have a minimum of 2 years of full-cycle recruitment experience within an agency or sales-oriented environment. You have experience working with LinkedIn Recruiter and internal ATS platforms. You thrive in goal-oriented environments and want to achieve the best. You have a growth mindset and are always looking for ways to improve. You are team-oriented and committed. You can work with ever-changing priorities in a very agile environment. You’re fluent in English & French — any other languages would be an advantage. Benefits Career Booster: Coaching & Development Program Weekly Global Trainings Fast-Track Career Progression (70% of our team were promoted in the last 12 months — you will be joining them, too!) Learning from the top. We have flat hierarchies, so you’ll learn from the best that Avomind has to offer. Modern Work: Flexible working hours (we get it — life comes at you thick and fast sometimes, so we’re flexible). Vacations: 20 vacation days + public holidays. Each year with us = +1 holiday day (capped at 30 days). Type of Contract: Freelance Location: 100% remote

Location: Morocco We’re Avomind - and we’re a recruiting firm. What makes us special? We connect high-achieving individuals with hyper-growth firms. I’m sure you don’t see that every day. Our team is diverse and international (we come from all over the world — and we speak 16 languages), with teams in Germany, the UK, the Americas, and Indonesia. Our core vision? To provide our candidates with the top opportunities they deserve — and to provide our clients with quality candidates, every time. Easy. What are we looking for? We’re looking to grow our Talent Acquisition team , and we can’t do it without you. This team is paramount to the success of Avomind, and you’ll be supporting right at the heart of everything we do here - and how our business will be shaped for the future. Are you passionate, committed, and eager to learn about the recruitment process? Wonderful — then we’re good to go. What will you be doing on a daily basis? Actively contribute to both outbound and inbound recruitment strategies, working closely with management to explore new candidate opportunities. Conduct direct outbound sourcing through various channels such as LinkedIn / Xing / GitHub / Google X-Ray, etc. Conduct screening calls with candidates - really getting to know them and assessing their fit for our roles. Manage interview logistics with candidates in tandem with our Project Managers and Client Managers. Advise Project Managers and Client Managers on the candidate landscape and trends, to support a seamless service for our clients. Take ownership of the candidate experience - build your reputation through an excellent candidate experience. Work closely with some of the best in the business - we’re incredibly proud of our team, and we’re excited to have you onboard! Requirements Sounds good, right? We would LOVE to get to know you if: You have a minimum of 2 years of full-cycle recruitment experience within an agency or sales-oriented environment. You have experience working with LinkedIn Recruiter and internal ATS platforms. You thrive in goal-oriented environments and want to achieve the best. You have a growth mindset and are always looking for ways to improve. You are team-oriented and committed. You can work with ever-changing priorities in a very agile environment. You’re fluent in English & French — any other languages would be an advantage. Benefits Career Booster: Coaching & Development Program Weekly Global Trainings Fast-Track Career Progression (70% of our team were promoted in the last 12 months — you will be joining them, too!) Learning from the top. We have flat hierarchies, so you’ll learn from the best that Avomind has to offer. Modern Work: Flexible working hours (we get it — life comes at you thick and fast sometimes, so we’re flexible). Vacations: 20 vacation days + public holidays. Each year with us = +1 holiday day (capped at 30 days). Type of Contract: Freelance Location: 100% remote

Location: Brazil We’re Avomind - and we’re a recruiting firm. What makes us special? We connect high-achieving individuals with hyper-growth firms. I’m sure you don’t see that every day. Our team is diverse and international (we come from all over the world — and we speak 16 languages), with teams in Germany, the UK, the Americas, and Indonesia. Our core vision? To provide our candidates with the top opportunities they deserve — and to provide our clients with quality candidates, every time. Easy. What are we looking for? We’re looking to grow our Talent Acquisition team , and we can’t do it without you. This team is paramount to the success of Avomind, and you’ll be supporting right at the heart of everything we do here - and how our business will be shaped for the future. Are you passionate, committed, and eager to learn about the recruitment process? Wonderful — then we’re good to go. What will you be doing on a daily basis? Actively contribute to both outbound and inbound recruitment strategies, working closely with management to explore new candidate opportunities. Conduct direct outbound sourcing through various channels such as LinkedIn / Xing / GitHub / Google X-Ray, etc. Conduct screening calls with candidates - really getting to know them and assessing their fit for our roles. Manage interview logistics with candidates in tandem with our Project Managers and Client Managers. Advise Project Managers and Client Managers on the candidate landscape and trends, to support a seamless service for our clients. Take ownership of the candidate experience - build your reputation through an excellent candidate experience. Work closely with some of the best in the business - we’re incredibly proud of our team, and we’re excited to have you onboard! Requirements Sounds good, right? We would LOVE to get to know you if: You have a minimum of 2 years of full-cycle recruitment experience within an agency or sales-oriented environment. You have experience working with LinkedIn Recruiter and internal ATS platforms. You thrive in goal-oriented environments and want to achieve the best. You have a growth mindset and are always looking for ways to improve. You are team-oriented and committed. You can work with ever-changing priorities in a very agile environment. You’re fluent in English & French — any other languages would be an advantage. Benefits Career Booster: Coaching & Development Program Weekly Global Trainings Fast-Track Career Progression (70% of our team were promoted in the last 12 months — you will be joining them, too!) Learning from the top. We have flat hierarchies, so you’ll learn from the best that Avomind has to offer. Modern Work: Flexible working hours (we get it — life comes at you thick and fast sometimes, so we’re flexible). Vacations: 20 vacation days + public holidays. Each year with us = +1 holiday day (capped at 30 days). Type of Contract: Freelance Location: 100% remote

Location: Belgium We’re Avomind - and we’re a recruiting firm. What makes us special? We connect high-achieving individuals with hyper-growth firms. I’m sure you don’t see that every day. Our team is diverse and international (we come from all over the world — and we speak 16 languages), with teams in Germany, the UK, the Americas, and Indonesia. Our core vision? To provide our candidates with the top opportunities they deserve — and to provide our clients with quality candidates, every time. Easy. What are we looking for? We’re looking to grow our Talent Acquisition team , and we can’t do it without you. This team is paramount to the success of Avomind, and you’ll be supporting right at the heart of everything we do here - and how our business will be shaped for the future. Are you passionate, committed, and eager to learn about the recruitment process? Wonderful — then we’re good to go. What will you be doing on a daily basis? Actively contribute to both outbound and inbound recruitment strategies, working closely with management to explore new candidate opportunities. Conduct direct outbound sourcing through various channels such as LinkedIn / Xing / GitHub / Google X-Ray, etc. Conduct screening calls with candidates - really getting to know them and assessing their fit for our roles. Manage interview logistics with candidates in tandem with our Project Managers and Client Managers. Advise Project Managers and Client Managers on the candidate landscape and trends, to support a seamless service for our clients. Take ownership of the candidate experience - build your reputation through an excellent candidate experience. Work closely with some of the best in the business - we’re incredibly proud of our team, and we’re excited to have you onboard! Requirements Sounds good, right? We would LOVE to get to know you if: You have a minimum of 2 years of full-cycle recruitment experience within an agency or sales-oriented environment. You have experience working with LinkedIn Recruiter and internal ATS platforms. You thrive in goal-oriented environments and want to achieve the best. You have a growth mindset and are always looking for ways to improve. You are team-oriented and committed. You can work with ever-changing priorities in a very agile environment. You’re fluent in English & French — any other languages would be an advantage. Benefits Career Booster: Coaching & Development Program Weekly Global Trainings Fast-Track Career Progression (70% of our team were promoted in the last 12 months — you will be joining them, too!) Learning from the top. We have flat hierarchies, so you’ll learn from the best that Avomind has to offer. Modern Work: Flexible working hours (we get it — life comes at you thick and fast sometimes, so we’re flexible). Vacations: 20 vacation days + public holidays. Each year with us = +1 holiday day (capped at 30 days). Type of Contract: Freelance Location: 100% remote

Location: Remote (USA) Workplace: remote Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world — one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs. We're a team of fiercely driven individuals committed to making healthcare more sustainable — and we're looking for passionate people to help us get there. For more information, visit arcadia.io. Arcadia helps healthcare and life sciences organizations deliver measurable results. We unify fragmented data across the healthcare ecosystem so payers, providers, ACOs, and life sciences companies can make confident decisions grounded in trustworthy intelligence. Our platform supports more than 200 organizations and 40 million attributed lives across value-based care, risk adjustment, population health, and life sciences programs.  Why This Role Is Important to Arcadia Arcadia's commercial team depends on consistent process, clean pipeline data, and forecasts to help manage and grow the business. As a fast-growing company, we need to scale our infrastructure, systems and operating model to one that aligns to the pace of the growth. This role owns the systems, tools, and cadences that make pipeline reviews, forecasting, and reporting consistent and accurate across the entire commercial team. Part of the initial mandate is understanding the current ecosystem of tools and technology that support commercial and revenue operations today, and making recommendations on the optimal tech stack for the function going forward — one that is AI native. This person will be the accountable owner of that stack and roadmap, partnering closely with Product and Tech to build the AI-native operating system rather than building it in isolation. This person will run point on sales operations and the forecasting cadence, and will build the AI-powered operating layer (dashboards, briefings, and workflow tools) that gives the entire commercial organization — not just its leadership — real-time visibility and leverage. This is role is for someone who is execution oriented. You'll work in the tools yourself — not just direct others to — while also setting the strategy, systems, and rigor that let Sales, Marketing, Customer Success, Legal, and Finance move as one aligned, predictable engine. What You'll Be Doing Own the revenue operating system, designing and scaling the processes, metrics, and infrastructure that drive consistent, predictable performance across the business Partner with Systems Engineering to drive end-to-end improvements and scalability in Salesforce, including structure, data hygiene, workflow automation, and adoption across the sales org Evaluate the current ecosystem of tools and technology supporting commercial and revenue operations, and make recommendations on the optimal, AI-native tech stack for the function Serve as the accountable owner of that tech stack and roadmap, partnering closely with Product and Tech to build the AI-native operating system rather than building it in isolation Own pricing strategy, SKUs, and the end-to-end quote-to-cash process, ensuring pricing structures and deal execution are clean, consistent, and scalable Own the forecasting cadence and develop robust, repeatable forecasting models (pipeline, bookings, ARR) that improve accuracy and predictability Build the AI-powered operating layer — automated briefings, pipeline intelligence, meeting prep, and reporting dashboards — that gives the commercial organization real-time visibility Establish and maintain a unified KPI framework, ensuring alignment on definitions, visibility, and accountability across the funnel Act as connective tissue across live opportunities, coordinating Marketing, Finance, the RFP team, Value Enablement, and Sales Engineering so they're effectively leveraged Partner with Sales, Marketing, Customer Success, and Finance leadership to align execution with company goals and financial plans Analyze pipeline health, conversion rates, and sales efficiency to identify opportunities and drive improvements Design and manage sales compensation and incentive plans that align with business objectives and drive desired behaviors across GTM teams What Success Looks Like In 3 months Build a deep understanding of Arcadia's GTM model, revenue streams, and key SaaS metrics (ARR, NDR, GDR, pipeline coverage, win rates, sales cycle) Assess current RevOps infrastructure, CRM configuration, reporting, and forecasting methodologies Map the current ecosystem of tools and technology supporting commercial and revenue operations, and begin forming a point of view on the optimal, AI-native tech stack Establish trust across Sales, Marketing, Customer Success, and Finance leadership In 6 months Own the CRM and forecasting cadence end-to-end, with a unified KPI framework giving clear visibility into pipeline health, revenue performance, and GTM efficiency Ship the first version of the AI-powered operating layer (automated briefings, dashboards, and reporting tools) that reduces manual reporting burden for commercial leadership Improve forecast accuracy through enhanced pipeline modeling and data-driven insights In 12 months Operate a scalable revenue operating system — process, CRM, forecasting, and AI tooling — that enables predictable growth and aligns planning across GTM and Finance Deliver consistent, high-confidence forecasts and actionable insights that directly inform the executive team's decisions Improve key performance metrics (e.g., pipeline coverage, conversion rates, sales productivity, retention) through data-driven optimizatio What You'll Bring The Role, Done Before You have held this exact role — Head/Director of Revenue Operations or equivalent — at a company of similar growth stage, and can point to what you built and owned. Growth-Stage Fluency Track record of operating at growth-stage speed and ambiguity — scrappy, resourceful, and comfortable building infrastructure from scratch rather than administering something already built. Candidates whose experience is exclusively at large, mature organizations without growth-stage exposure are not a fit for this seat. Deep SaaS Metrics Expertise Strong command of key SaaS metrics including ARR, NDR, GDR, CAC, LTV, pipeline coverage, and sales productivity, and how they connect to business performance. Forecasting & Modeling Rigor Proven ability to build and operationalize forecasting models (e.g., pipeline velocity, ARR forecasting) that improve accuracy and predictability. CRM & Systems Ownership Deep, hands-on experience owning a CRM (Salesforce or equivalent) and the broader GTM tech stack — configuration, data integrity, and workflow design, not just consumption of dashboards. Pricing & Quote-to-Cash Experience Hands-on experience owning pricing strategy, SKU structure, and the quote-to-cash process, ideally in a company that scaled or restructured its pricing model. AI-Forward Comfortable using AI tools to build operational leverage — automating reporting, briefings, and workflows rather than relying solely on headcount to scale. Cross-Functional Leadership Track record of partnering effectively with Sales, Marketing, Customer Success, Finance, and executive leadership to drive alignment and results. Operator Mindset Ability to move between strategy and execution, translating insights into action and driving measurable impact. Would Love for You to Have 8–12+ years of experience across Revenue Operations, Sales Operations, or GTM analytics in a SaaS environment Experience supporting a high-growth SaaS company through key milestones (e.g., post-acquisition integration, scale-up, or M&A) Familiarity with modern BI, AI, and planning tools (e.g., Sigma, Adaptive, Salesforce ecosystem, AI-native reporting/agent tools) and building self-service analytics environments Experience designing and optimizing sales compensation plans at scale What You'll Get The mandate to build a consistent, predictable commercial engine — including its AI-powered tooling — rather than inherit and maintain one A growth path from individual contributor to leading the people and functions that support sales operations as Arcadia scales A mission-driven culture where your work supports better healthcare outcomes Competitive compensation and strong benefits, including Flexible Time Off A collaborative, data-driven environment focused on impact, ownership, and continuous improvement About Arcadia Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website. Protect Yourself If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website. This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager. This role is bonus eligible

Location: Remote (USA) Workplace: remote Arcadia is the most trusted healthcare platform powering outcomes. We transform complex healthcare data into trusted intelligence, helping providers, payers, and life sciences organizations act with clarity, make confident decisions, and achieve measurable clinical, operational, and financial outcomes.  Built on a comprehensive data foundation spanning tens of millions of patient lives, Arcadia combines advanced analytics and responsible AI to surface meaningful insights, coordinate action, and improve performance at scale. Our approach to AI and automation is governed and transparent — designed to strengthen human expertise, not replace judgment or obscure responsibility.  Hundreds of organizations rely on Arcadia to improve cost, quality, and outcomes. Backed by Nordic Capital, we continue to invest in our platform, AI capabilities, and people as we pursue our purpose: helping healthcare deliver better outcomes for every person, every community, and every generation.    Why This Role Is Important to Arcadia Arcadia’s data and analytics platform is used by hundreds of health systems, ACOs, payers, and life sciences organizations, touching tens of millions of patient lives. This role owns how our agentic capabilities perform at that same scale: accurate, transparent about their own confidence, and safe for the clinicians, care teams, and patients who depend on them.  As a staff-level individual contributor, you will own the product-layer decisions that shape agent behavior, including prompting, retrieval and context, memory and state, evaluation, and escalation, while partnering with Product and Engineering on the systems that support them. Your work will help Arcadia make evidence-based launch decisions and scale responsible AI that is steerable, trustworthy, and ready for real healthcare workflows.    What Success Looks Like In 3 months You have established a production-grounded baseline for priority agentic workflows, with documented failure modes, severity-weighted evaluation rubrics, and a clear measurement plan You have mapped the current retrieval, context, memory, and escalation patterns and identified the highest-value opportunities to improve reliability, calibration, and cost You have earned trust across Product and Engineering by turning production evidence into clear, actionable recommendations In 6 months What You'll Be Doing Design and iterate on agent behavior across real, live workflows, including long- horizon , multi-turn agentic tasks Design retrieval and context architecture so the right source data reaches a model in the right structure and agents remain grounded in real data rather than filling gaps with assumptions Design memory and state handling across multi-turn and multi-agent flows, determining what is carried forward, summarized, or dropped and why Create context and prompt templates that combine few-shot examples, structured formatting, and reasoning scaffolding for consistent agent behavior Improve performance through prompting, tool-use strategy, and context construction, validated through direct experimentation rather than guesswork Build and run evaluations against real production conditions to measure performance, regressions , failure modes, and edge cases Author evaluation rubrics, quality heuristics, and thresholds that weight failures by severity and cost , not just frequency , and monitor those measures against production behavior Design and validate escalation paths that route agents to human review based on confidence and uncertainty while preserving safety and consistency under adversarial and edge-case conditions Design for cost-aware performance alongside latency, reliability, and accuracy through efficient context construction and tool-call economy Evaluate and sign off on model changes by baselining current behavior, running comparative evaluations, and making the go/no-go call before a change reaches a customer Maintain product-level AI documentation, including model cards, intended use, limitations, and known failure modes, so customer-facing teams work from actual agent behavior Partner closely with Product and product managers to ensure agents are not just capable, but steerable, trustworthy, and ready to scale What You'll Bring Bachelors degree in Engineering or related field and/or masters of Data Science or related field 4+ years of production software engineering experience, including 3+ years of hands-on ownership of ML, LLM, or agentic systems in production, with direct experience in healthcare, finance, or another regulated industry Demonstrated ability to diagnose why an agent failed, correctly attribute the fix to instruction, retrieval, context, or memory design, and weigh failures by severity and cost rather than frequency alone Hands-on experience with RAG architecture, production-grounded evaluation frameworks, and fallback or human-in-the-loop logic for automated systems Working familiarity with AWS AI/ML services, including Bedrock and SageMaker, sufficient to build and evaluate effectively in Arcadia’s environment Evidence-led judgment and the credibility to push back on launch decisions, paired with a builder’s instinct to run the experiment and move from a production failure to a fix Would Love for You to Have Experience applying AI to healthcare data or workflows where safety, transparency, and calibrated uncertainty directly affect care teams or patients Experience with long-horizon, multi-turn or multi-agent workflows and product-level AI documentation such as model cards What You'll Get The opportunity to define how agent performance, safety, and readiness are measured for production healthcare workflows Meaningful ownership across prompts, context, memory, evaluations, and escalation patterns at product scale A cross-functional role translating production evidence into AI improvements used across Arcadia’s platform A mission-driven company working to improve how patients receive care A flexible, remote-friendly culture with personality and heart Employee-driven programs and initiatives for personal and professional development Membership in the talented, energized, diverse, and purpose-driven Arcadian community About Arcadia Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website. Protect Yourself If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website. This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager.

Location: United States, Aliso Viejo, CA Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Senior Software Engineer – Applied AI & Streaming Aliso Viejo, CA The vision We think AI will change what cloud gaming can be. It can make streamed play faster, more personal, and more accessible, and in some ways better than playing locally. As a Senior Software Engineer on our team, you'll build agents and inference-backed systems into a real-time streaming platform and ship them to players. You'll work where AI meets performance-sensitive systems, and a lot of the problems here are still being defined. What you'll do Design, prototype, and ship AI-powered capabilities across our streaming platform and player experience. Apply inference and agents to real-time performance, player engagement, personalization, and accessibility. Use AI to understand, optimize, and evolve large existing codebases, including our streaming stack. Build and extend our platform in C++, and help shape the technologies and architecture we use next. Build what production AI needs: evaluation, telemetry, guardrails, fallbacks, and attention to latency and cost. Turn ambiguous ideas into demos and experiments, measure what works, and harden it for production. Work AI-natively every day, using coding agents, automation, and rapid exploration, and help the team do the same. Work with a small, focused engineering team and with partners across streaming, platform, and cloud. You're a great fit if you have A BS in Computer Science or a related field, or equivalent practical experience. Senior-level software engineering experience with a track record of owning complex systems end to end. Strong C++ skills from professional work in production codebases. Hands-on experience building and deploying agents or AI-powered features in production. You've worked through evals, regressions, latency, cost, and the ways these systems fail. A strong grasp of how to turn models into products, including context and prompt design, tool use and orchestration, memory and retrieval, model selection, and where inference should run. Fluency with AI-native engineering workflows. Product judgment. You can tell when AI makes an experience better and when it's a gimmick. The ability to work in ambiguity, move quickly, and keep momentum as priorities change. Clear communication, strong ownership, and a habit of making the people around you better. Bonus XP Python, Rust, or other languages used to build and serve AI systems. Low-latency or on-device inference, model optimization, or GPU experience. Real-time media, game streaming, graphics, or video experience. Cloud infrastructure, distributed systems, or production platform experience. Experience building conversational or agentic experiences for games or interactive products. Linux or Windows systems experience. Japanese language or cross-cultural collaboration experience. You enjoy playing video games. Why join us Work on AI problems most engineers never get to. In real-time systems, every millisecond counts, and so does every inference call. Help set the direction. Our AI strategy is still taking shape, and you'll help decide what we build, not just how. Get real ownership. You'll join a small, senior team where ideas go from prototype to production quickly. At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more. The estimated base pay range for this role is listed below. $177,300 — $265,900 USD Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Location: Remote (USA) Workplace: remote Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.   We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.   For more information, visit arcadia.io.   Arcadia helps healthcare and life sciences organizations deliver measurable results. We unify fragmented data across the healthcare ecosystem so payers, providers, ACOs, and life sciences companies can make confident decisions grounded in trustworthy intelligence. Our platform supports more than 200 organizations and 40 million attributed lives across value-based care, risk adjustment, population health, and life sciences programs.  Why This Role Is Important to Arcadia Arcadia is at a growth stage where the connective tissue between ideation, execution, and executive decision-making matters enormously. This primarily manifests across two areas today: (1) Growth (Strategy, Sales, and Retention & Expansion) and (2) cross-functional Executive initiatives. This role sits at that intersection: you will partner with the Chief Commercial Officer to identify and launch new growth initiatives—whether that's a new vertical, a new go-to-market partnership, or a new solution while also engaging directly with the executive team to drive alignment on the initiatives that matter most across the company. In practice, this typically plays out as roughly 75% of your time on commercial strategy and growth initiatives, and roughly 25% partnering directly with the executive team and supporting the Chief Executive Officer. This is a role of ownership and initiative, not execution-on-request. You will be given real latitude to define how new opportunities get approached, how cross-functional work gets organized, and how the executive team stays aligned—and you'll be trusted to run with it. You will report to the Chief Commercial Officer and partner closely with Product, Clinical, Value Enablement, Sales Engineering, Marketing, Actuary, Account Management, and the broader executive team. What You'll Be Doing Launch New Growth Initiatives You will partner across the Commercial, Value Enablement, and Product teams to identify and pursue new paths to growth—whether that's a new vertical, a strategic partnership, a new product or solution go-to-market motion, or another initiative altogether—taking ownership of the work from initial concept through initial traction. Identify and size new growth opportunities by understanding the market, our competitive position, and where Arcadia's assets and talent can be leveraged to win Build the business case for each opportunity: market sizing, financial rationale, resourcing needs, and risks, so leadership can make a clear go or no-go decision Partner with Thought Leadership, Value Enablement, Product, Clinical, Partnerships, and other domain SMEs as needed to shape the specifics of each initiative—what it is, who it's for, and how it comes together Build the GTM positioning and competitive differentiation for each initiative, grounded in Arcadia's outcomes-first brand and validated against real buyer needs Translate the business case into a tactical execution plan, and drive that plan forward: coordinate cross-functional workstreams, resolve dependencies, and keep the initiative moving toward real traction Define success criteria for each initiative and track progress against commitments Strengthen GTM Motion New markets don't succeed in isolation—they depend on a commercial engine that's tightly coordinated. You will take initiative to close gaps and accelerate growth across the teams that make GTM work and bring visibility into that progress at the executive level. Build and refresh competitive intelligence in target markets, synthesizing signals from win/loss data, market research, analyst commentary, and field input Collaborate with Value Enablement and Solutions Consulting to improve discovery-to-proposal velocity, solution credibility, and RFP quality Partner with Actuary to sharpen financial modeling, risk quantification, and ROI frameworks used in payer and risk-bearing organization deals Facilitate cross-functional alignment meetings, manage project tracking for strategic commercial initiatives, and proactively remove blockers Bring commercial progress, risks, and decisions needing executive input directly into board and executive committee conversations Executive Team Support As Arcadia scales, the initiatives that matter most increasingly cut across teams and leaders—commercial expansion chief among them. This role gives you a direct seat in that conversation, extending the alignment work you do in Commercial to the executive team as a whole. Drive the Executive Committee Operating Rhythm: Help shape and run the weekly executive committee meeting -- build agendas, synthesize pre-reads, capture decisions, and drive follow-through across leaders Partner on board meeting preparation, ensuring materials reflect a coherent narrative across commercial, product, and financial priorities Take ownership of cross-functional strategic initiatives that span multiple teams and executives, acting as the driver who keeps them moving and accountable Proactively surface where executive-level initiatives are stalling and broker resolution before they become bigger problems Take on special projects with the executive team as they arise, applying the same ownership and rigor used in the commercial work What Success Looks Like In the first 90 days, you have mapped the highest-priority growth opportunities in front of Arcadia, built relationships across Product, Clinical, Value Enablement, Marketing, and the executive team, and built the business case for at least one priority initiative. In year one, you have taken two or more growth initiatives from concept to real traction—whether new verticals, partnerships, or products—contributed measurably to pipeline generation and competitive win rates, and become a trusted driver of alignment within the executive committee and board cadence. What You'll Bring Required Seven or more years in healthcare GTM strategy, strategy consulting, or a commercial leadership role Deep fluency in the payer or provider landscape—you can speak credibly to value-based care, population health, risk adjustment, quality and Stars Demonstrated experience taking a growth idea from concept to traction in a B2B healthcare context—building the business case, shaping the go-to-market approach, and driving execution Experience partnering with executives or a board on operating rhythms, including meeting preparation, cross-functional tracking, and driving follow-through on strategic commitments Strong cross-functional collaborator who can align product, clinical, finance, sales, and executive stakeholders behind a common strategy Comfort working in ambiguity—this role requires structuring undefined problems and building the plan, not executing a defined playbook Excellent written and verbal communication; able to build crisp, compelling narratives for executive, board, and buyer audiences Preferred Experience with data and analytics platforms sold to payers, ACOs, or risk-bearing organizations Familiarity with buyer segments beyond traditional payer and provider markets—including self-funded employers, risk-bearing entities, or adjacent healthcare services organizations Prior experience as a chief of staff, or in a strategy-and-operations role partnering closely with a CEO or executive committee What You'll Get Competitive compensation and strong benefits Employee-driven programs and initiatives for personal and professional development Membership in the talented, energized, diverse, and purpose-driven Arcadian Community Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care About Arcadia Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website. Protect Yourself If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website. This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager. This role is bonus eligible

Location: Troy, United States; Detroit, United States Turn your passion for luxury into a career opportunity. Explore the world of premium brands and make a lasting impact in fashion, beauty, jewelry, or automobiles. Join CXG, the global leader in customer experience, and work alongside iconic brand names. About the Role: As a luxury brand evaluator, you will step into the world of luxury to discreetly assess customer experiences, providing critical feedback that helps brands refine their services. Whether visiting boutiques, purchasing online, or returning a product, your voice shapes the future of luxury. • Flexibility - each in-store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments. • Frequent opportunities - perform several missions per month and collaborate with some of the most prestigious brands worldwide. What you will be doing: 1. Choose your assignments - align your missions with your personal preferences and profile. 2. Visit luxury stores or evaluate online - engage with sales associates in the stores or online from the comfort of your home. 3. Observe carefully - check the ambiance, service quality, and overall customer experience. 4. Provide honest feedback - use our platform to share your observations through questionnaires. Perks of the Role: • Collaborate with iconic brands across industries. • Flexible assignments tailored to your interests. • Compensation for your time and input, with the potential for reimbursement on purchases. • A user-friendly platform for managing missions and feedback. How to Join the CXG Community: 1. Register: sign up at live.cxg.com and confirm your email. 2. Complete your profile: fill out your details to 100% and get verified. 3. Get certified: pass the General Certification to access missions. 4. Apply for missions: explore assignments with brands that excite you. 5. Start evaluating: begin making a difference in the luxury market. Compensation: • Non-Purchase Evaluations: Earn a fee based on mission complexity. • Purchase-Based Evaluations: Reimbursement for approved items as stated in the mission brief. About CXG At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we’re committed to redefining the customer experience for luxury giants. Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live. On this platform, you can seamlessly manage missions, certifications, and feedback. Requirements Must be 18 years or older (21 years or older in the United States). Current customer of premium and luxury brands. Not currently under contract with any retail brands, to ensure impartiality. Punctual, organized, detail-oriented, and reliable. Observant and passionate about customer experience. No prior experience is required; we value honest feedback from genuine customers.

Location: Honolulu, United States; Wailea, United States; Waikoloa Village, United States; Kihei, United States; Kahului, United States Turn your passion for luxury into a career opportunity. Explore the world of premium brands and make a lasting impact in fashion, beauty, jewelry, or automobiles. Join CXG, the global leader in customer experience, and work alongside iconic brand names. About the Role: As a luxury brand evaluator, you will step into the world of luxury to discreetly assess customer experiences, providing critical feedback that helps brands refine their services. Whether visiting boutiques, purchasing online, or returning a product, your voice shapes the future of luxury. • Flexibility - each in-store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments. • Frequent opportunities - perform several missions per month and collaborate with some of the most prestigious brands worldwide. What you will be doing: 1. Choose your assignments - align your missions with your personal preferences and profile. 2. Visit luxury stores or evaluate online - engage with sales associates in the stores or online from the comfort of your home. 3. Observe carefully - check the ambiance, service quality, and overall customer experience. 4. Provide honest feedback - use our platform to share your observations through questionnaires. Perks of the Role: • Collaborate with iconic brands across industries. • Flexible assignments tailored to your interests. • Compensation for your time and input, with the potential for reimbursement on purchases. • A user-friendly platform for managing missions and feedback. How to Join the CXG Community: 1. Register: sign up at live.cxg.com and confirm your email. 2. Complete your profile: fill out your details to 100% and get verified. 3. Get certified: pass the General Certification to access missions. 4. Apply for missions: explore assignments with brands that excite you. 5. Start evaluating: begin making a difference in the luxury market. Compensation: • Non-Purchase Evaluations: Earn a fee based on mission complexity. • Purchase-Based Evaluations: Reimbursement for approved items as stated in the mission brief. About CXG At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we’re committed to redefining the customer experience for luxury giants. Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live. On this platform, you can seamlessly manage missions, certifications, and feedback. Requirements Must be 18 years or older (21 years or older in the United States). Current customer of premium and luxury brands. Not currently under contract with any retail brands, to ensure impartiality. Punctual, organized, detail-oriented, and reliable. Observant and passionate about customer experience. No prior experience is required; we value honest feedback from genuine customers.

Location: Canada, Waterloo, ON Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Product Manager Waterloo, ON Build what’s next for players. We’re a startup inside Sony PlayStation: fast-moving, experimental, and highly ambitious, while backed by the scale, resources, and trust of Sony Interactive Entertainment. We’re building new mobile and web experiences that help gamers connect, discover, and play together in better ways. This is a rare opportunity to build at startup speed and drive meaningful impact inside one of the world’s most recognized gaming companies. We are seeking a hands-on Product Manager to own product discovery, strategy, prioritization, and execution for new mobile and web experiences. In this role, you will identify new product opportunities, speak directly with users, analyze product behaviour, define new features and initiatives, and manage the product opportunity pipeline from early exploration through launch and iteration. You will work closely with Design, Engineering, and Marketing to turn ambiguous ideas into clear product direction. You will represent the voice of the user, establish what success looks like, and help the team decide what to build, why it matters, and how we will know whether it worked. Responsibilities Define and evolve the product vision, strategy, roadmap, and opportunity pipeline for new mobile and web experiences. Identify and validate new product opportunities through user interviews, surveys, behavioural data, market research, competitive analysis, and rapid experimentation. Develop a deep understanding of user needs, motivations, behaviours, and pain points, and represent the voice of the user throughout product development. Translate user insights, business opportunities, and technical possibilities into clear product initiatives, feature concepts, product briefs, requirements, and success criteria. Evaluate and prioritize opportunities based on user value, strategic alignment, expected impact, confidence, development effort, technical risk, and speed to learning. Own product planning and the development pipeline, including roadmap prioritization, task creation, sprint planning, progress tracking, and maintaining alignment across the team. Partner closely with Design and Engineering to take products and features from early concept through prototyping, development, launch, measurement, and continuous improvement, balancing short-term learning with long-term product quality. Define product goals, key performance indicators, measurement frameworks, and analytics requirements before features are launched. Live directly in the data to analyze acquisition, onboarding, activation, engagement, retention, conversion, and other key user behaviours. Develop hypotheses and lead structured experiments, including prototypes, concept tests, usability studies, A/B tests, and staged product releases. Use quantitative and qualitative insights to evaluate product performance, identify opportunities, and recommend whether to iterate, scale, reposition, or stop an initiative. Partner with Growth Marketing to connect audience insights, acquisition performance, onboarding, engagement, and retention into a cohesive product-growth strategy. Lead cross-functional product discussions, resolve trade-offs, identify dependencies and risks, and maintain alignment across internal and external stakeholders. Communicate product strategy, priorities, decisions, progress, results, and recommendations clearly to engineers, design, marketing and leadership. Establish scalable product-development practices, including discovery methods, opportunity assessment, prioritization frameworks, planning rhythms, decision records, and post-launch reviews. Requirements 5+ years of product management experience, including significant ownership of consumer-facing mobile, web, social, gaming, marketplace, or other digital product experiences. Bachelor's Degree or equivalent practical experience. Proven track record of taking new products, features, or major initiatives from early discovery and validation through launch and iteration. Strong product-discovery skills, including experience planning and conducting user interviews, synthesizing qualitative research, testing concepts, and identifying unmet customer needs. Strong analytical and quantitative skills, with hands-on experience using product analytics and business-intelligence tools to analyze funnels, cohorts, engagement, retention, and product performance. Ability to work directly with data using SQL or an equivalent analytical workflow, with enough fluency to independently investigate questions and validate hypotheses. Experience defining product goals, KPIs, instrumentation requirements, experiment plans, and success criteria. Demonstrated ability to translate ambiguous opportunities into clear product strategies, roadmaps, requirements, and actionable plans. Strong prioritization and decision-making skills, including the ability to evaluate trade-offs between user value, business impact, speed, technical complexity, and long-term maintainability. Experience working closely with designers and engineers to deliver high-quality products in an iterative development environment. Strong understanding of modern consumer product development, including user-centred design, experimentation, agile delivery, and metrics-informed iteration. Strong written, verbal, facilitation, and presentation skills, with the ability to communicate complex product decisions clearly to technical and non-technical audiences. Ability to operate independently, create structure, and maintain momentum in an ambiguous, technically complex, and fast-moving zero-to-one environment. Strong user and customer focus, with the judgement to balance experimentation and speed with trust, privacy, usability, accessibility, and long-term product quality. Bonus Experience building social, community, communications, or network-driven consumer products. Experience in gaming, mobile games, entertainment, or another highly engaged digital consumer category. Deep knowledge of player behaviours, gaming culture, online communities, and industry trends. Experience as a founding, first, or sole product manager on an early-stage product team. Experience with real-time or social product capabilities such as messaging, presence, notifications, activity feeds, groups, identity, discovery, or recommendations. Experience developing product-led growth loops involving invitations, referrals, sharing, re-engagement, community participation, or network effects. Advanced experience with SQL, experimentation platforms, data visualization, statistical analysis, or product analytics tools. Experience building scalable and localized consumer experiences for diverse international markets. Experience working on trust and safety, privacy, moderation, parental controls, or other sensitive consumer-platform considerations. Experience launching a new consumer product through private testing, beta, soft launch, and broader market release. At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. The estimated Ontario base pay range for this role is listed below. $124,100 — $174,100 CAD Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Location: Remote (USA) Workplace: remote Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.   We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.   For more information, visit arcadia.io.     Why This Role Is Important to Arcadia Analytics sits at the center of how Arcadia turns complex healthcare data into better outcomes and smarter decisions. On the product side, that means building and owning the productized analytics engines — risk, medical economics, episodes-of-care, and more — that power Arcadia's platform company-wide, built once and delivered at scale across our entire customer base. On the Customer Insights side, that means going deep on a specific customer's specific problem: custom data models, bespoke dashboards, advisory work, and long-running embedded programs that don't fit a one-size-fits-all product. We describe Customer Insights' work as sitting between a platform and a plan — more customized and hands-on than an off-the-shelf reporting product, more flexible and embedded in the customer's actual decisions than a traditional outsourced consulting engagement. We're currently hiring for several closely related analyst roles across this broader Analytics organization — spanning ownership of one of Arcadia's core analytics engines, program-specific analytical development for a major state Medicaid risk-stratification initiative,  a ground-up registry build for a national quality organization, versatile project and retainer delivery across our health system and payer customers, and dedicated analytics support for a major national health plan's Medicaid program. All of these roles sit at the Senior Analyst or Lead Analyst level, combine technical excellence with real influence over analytic strategy and (for some placements) product direction, and shape how Arcadia and its customers use data to improve population health outcomes, reduce costs, and enable smarter healthcare decisions. The skills and experience below are characteristic across these roles as a set — not every requirement applies to every specific seat, and we don't expect any one candidate to bring all of it. We'll work with you during the interview process to identify which role is the best fit for your background and interests. What Success Looks Like In 3 months Ramp into your specific engagement's data model, technical stack, and stakeholder relationships — most Customer Insights engagement has real history and context to build into, not a blank slate Learn Arcadia's core analytics platform and toolset (QuickSight, Foundry, dbt, the AWS ecosystem) as used in your engagement Deliver your first piece of analytical work that demonstrates clear value to your engagement's stakeholders  In 6 months Own meaningful pieces of delivery independently — whether that's a program's analytical development, a portfolio of retainer/project work, or a dedicated account's dashboarding and reporting Be a credible, independent presence in front of the customers or partners tied to your engagement Contribute to at least one reusable analytical asset, framework, or automation that extends beyond your immediate engagement Begin taking on the ongoing health of your area, not just its delivery — standing up a backlog/tech-debt process, or growing into a broader backup role alongside your engagement's primary owner, depending on placement In 12 months      Be a recognized expert in your engagement area, trusted with its most complex or ambiguous work  Actively identify and pursue opportunities for automation, scalability, and reuse across your work Have grown into deeper ownership than where you started — full backup or co-owner on an account, sole steward of a program's tech-debt and backlog, or, for analytics-engine placements, the architect shaping that engine's roadmap toward being market-leading What You'll Be Doing Technical Analytical Delivery Translate ambiguous or partially-scoped business and clinical questions into a concrete, buildable data plan, then build the underlying data model, code, and analysis on top of it Develop and maintain analytical pipelines and reusable data assets using SQL, dbt, and Arcadia's core data platform (Foundry, AWS data lake environments) For analytics-engine placements: serve as the lead analytics strategist for at least one of Arcadia's productized analytics engines (e.g., risk, medical economics, episodes-of-care), owning it end-to-end while contributing to others For engagements involving predictive or risk models: design and build the models, partnering with a dedicated Data Science team on training and validation — a consultative relationship, not a daily modeling partnership Build dashboards, provider scorecards, registries, self-service reporting tools, benchmarking views, and other analytical deliverables (QuickSight and beyond) on top of that modeling work, as the engagement calls for it Maintain the analytical integrity and quality of your work, flagging issues before they reach a customer or partner; for senior placements, oversee analytic quality standards and rigor across engagements more broadly, not just your own Program and Project Management Manage delivery — whether that's a single program's delivery calendar and decision log, or a portfolio of concurrent projects across multiple customers — surfacing risks and tradeoffs before they become blocking issues Create client-facing materials — status decks, decision memos, technical explainers — tailored to a range of stakeholders, from highly technical counterparts to policy or business stakeholders with limited technical background Delegate routine or repeatable work to junior analysts as your engagement grows, and help cross-train others for coverage Lead cross-functional analytic initiatives that span multiple teams or engagements Customer and Cross-Functional Partnership Serve as a primary or supporting day-to-day contact for your engagement's customers or delivery partners, navigating scope and timeline conversations directly Partner with Customer Management, Growth, Product, Technical Operations, and/or Engineering — depending on placement — on account strategy, product direction, or analytics roadmap; for analytics-engine placements, partner closely with product and engineering to deliver Arcadia's analytics roadmap and contribute directly to product innovation Hold real authority at the boundaries where your work meets someone else's — able to require rework or hold a handoff that isn't ready (e.g., with a partner Data Science team), or push back on what's actually worth building with Customer Management, Growth, or Product , rather than defaulting to whatever's asked Act as an internal thought leader on your area of expertise, contributing to Arcadia's broader analytics strategy and reusable methodology — and, for some placements, an external one, representing Arcadia's analytic capabilities at customer meetings, industry conferences, and in publications Team Contribution Mentor and develop junior analysts, building organizational capacity beyond your own individual delivery Take ownership of your area's long-term health, not just its immediate delivery — a backlog/tech-debt log, a growing backup role on an account, or a roadmap for an analytics engine, depending on placement Apply AI tooling as a standard part of your workflow — analysis, QA, documentation — not an occasional accelerant Identify opportunities for automation, scalability, and reusability in analytical delivery, and help build those improvements out What You'll Bring Strong SQL and data modeling expertise — able to translate ambiguous business or clinical requirements into a concrete data plan, then build the underlying code and analysis on top of it Healthcare data experience — claims and/or clinical data, with value-based care familiarity Direct customer- or partner-facing experience — comfortable scoping and presenting without close oversight Comfortable adopting AI tooling as a standard part of an analytical workflow For Lead-level placement: demonstrated experience leading analytical work independently, managing multiple stakeholders, and mentoring less experienced analysts Note: our experience bar across these roles generally skews toward Lead-level expectations, even for some Senior Analyst placements — but not every skill listed here or below applies to every specific seat. Would Love For You To Have Experience with dbt-based analytics engine development (e.g., risk, medical economics, episodes-of-care) and partnering with product/engineering on roadmap Dashboarding experience — QuickSight or a comparable BI tool Enough quantitative/ML fluency to build models and hand them to a Data Science team for training Experience with medical economics, risk algorithms, quality data, and/or episodes-of-care analytics Statistical or biostatistics fluency — risk-adjustment, odds-ratio, or observed-to-expected benchmarking, etc. Direct experience with clinical quality or accreditation registries Prior experience with state Medicaid programs or similar large government health programs Prior experience in a project-based/retainer delivery model spanning multiple customers, rather than a single dedicated account Experience working within a prime contractor or partner structure on shared delivery Experience presenting analytic capabilities externally — customer meetings, industry conferences, publications Python for analysis and QA; familiarity with the AWS ecosystem, Jira, and Confluence Experience with data governance or data-product/monetization considerations Note: this list spans skills relevant to several different roles across the Analytics organization — we don't expect any given candidate to have all of them. Bring what you have; we'll talk through the rest during the interview process. What You'll Get Become a member of the talented, energized, diverse and purpose-driven Arcadian Community with decades of collective experience in population health, product development, and data science Employee driven programs and initiatives for personal and professional development A flexible, remote-friendly company with personality and heart Competitive compensation and strong benefits, including Flexible Time Off The opportunity to: Own real, high-stakes analytical work across some of Arcadia's most complex customer relationships and highest-visibility internal analytics products Work across a genuinely varied set of problems — deep technical program ownership, versatile multi-account delivery, or company-wide analytics engines, depending on placement Build models and analytical assets that directly shape care and coverage decisions for the members and patients they serve Senior Analyst: $125,000 – $145,000 a year Lead Analyst: $145,000 – $170,000 a year About Arcadia Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website. Protect Yourself If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website. This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager.

Location: Remote Workplace: remote Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.   We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.   For more information, visit arcadia.io.   Why This Role Is Important to Arcadia At Arcadia, the Enterprise Implementation Manager (EIM) is the customer's primary point of accountability from contract signature through the life of the relationship. The EIM manages a portfolio of enterprise accounts, leading each customer through onboarding and the technical work required to bring them live — including project managing new data connector builds — but the role exists to protect and grow the value the customer realizes from Arcadia's platform. EIMs proactively build the client relationship, drive adoption, resolve risk before it threatens retention, and act as the customer's trusted advisor long after go-live, ensuring customer value is clearly tracked & regularly reviewed. The ideal candidate is a relationship-first operator: someone who can run a technical delivery workstream competently, but who is just as comfortable owning a client conversation, coaching a teammate, or spotting an account risk before it becomes a retention problem. What Success Looks Like In 3 months Complete onboarding and current product and enablement certifications; build a working understanding of the platform, data model, and Arcadia's customer success playbooks. The optional Arcadia Certified Professional program is available for continued growth. Shadow tactical client touchpoints and status conversations to learn how EIMs build trust and manage expectations across a client relationship Take ownership of a defined workstream — for example, project managing a new data connector build — with support from your manager and technical partners In 6 months Independently manage cross-team workflows (data integration, configuration, connector builds) while keeping priorities visible and surfacing risk early Lead tactical client conversations and standing touchpoints, delivering clear, timely updates that keep stakeholders aligned and confident Proactively identify and escalate delivery or account risk, applying established playbooks to resolve issues efficiently and maintain momentum Begin building trusted relationships with client stakeholders, understanding their unique technical and business priorities Contribute to Quarterly Business Reviews (QBRs), Executive Business Reviews (EBRs), or steering committees for your accounts, and become fluent in maintaining account health scores in Planhat Build fluency with Arcadia's customer feedback channels, including the Customer Satisfaction Score (CSAT), as part of engaging your accounts In 12 months Own a portfolio of enterprise accounts as the primary point of contact — coordinating delivery, connector project management, and ongoing value acceleration & account health under one roof Drive accountability for on-time, high-quality delivery of commitments, from new data connector implementations to platform adoption milestones Independently lead recurring QBRs, EBRs, or steering committees, and own the Planhat health score and NPS trajectory for your portfolio, working toward a consistently green status Partner effectively with the Customer Growth and Retention (CGR) team on renewal and expansion conversations, providing account context and continuity while CGR owns the commercial process Identify and document process or value improvements, contributing refinements that strengthen delivery consistency and customer outcomes Share lessons learned and best practices with peers, informally mentoring newer EIMs and Project Associates What You'll Be Doing Customer Relationship & Trust Own a portfolio of enterprise accounts, serving as the customer's primary point of contact throughout the engagement. Lead tactical status conversations and standing project meetings, delivering clear, timely updates on progress, risk, and next steps. Facilitate regular touchpoints to align priorities, answer client questions, and maintain stakeholder trust. Prepare accurate, client-ready documentation and materials that support transparent communication. Account Health & Governance Serve as the customer's primary point of accountability for delivery outcomes and overall account health across your portfolio. Lead recurring QBRs, EBRs, or steering committees with client leadership, tying progress to shared goals, ROI, and next steps. Maintain each account's health score in Planhat, incorporating usage, engagement, and other signals; own the goal of moving accounts toward a consistently green status. Contribute to your segment's (Core, Enterprise, or National) Net Promoter Score (NPS), which factors into incentive compensation at the segment level rather than by individual account. Build fluency with Arcadia's customer feedback channels — including CSAT — as part of the company's growing Voice-of-Customer program. Partner with the CGR team on renewal and expansion conversations, providing account context, continuity, and delivery insight; CGR owns the commercial renewal and upsell process. Proactively identify and escalate delivery and account risk; apply established playbooks to resolve issues efficiently. Maintain project and account momentum through consistent follow-through and clear ownership of open items. Drive accountability for commitments by managing dependencies and communicating progress across all workstreams. Implementation & Data Connector Project Management Project-manage new data connector builds and platform configuration workstreams from kickoff through validation and go-live. Ensure smooth data orchestration through configuration validation, and maintain detailed documentation of process flows and integrations. Partner cross-functionally with Data & Health Platform (DHP) teams and engineering to resolve data alignment issues and strengthen reporting reliability. Cross-Functional Coordination Manage workflows to maintain alignment and efficiency across internal teams, third parties, and the client. Coordinate delivery activities and track interdependencies so priorities stay visible and risks surface early. Ensure project team collaboration and escalate promptly if a workstream is tracking behind. Value Realization & Continuous Improvement Identify and document process or workflow enhancements that improve customer outcomes and internal efficiency. Contribute to continuous improvement by sharing refinements and strengthening knowledge capture across projects. Connect delivery and account activities to the customer's broader adoption and value-realization goals. Coaching & Knowledge Sharing Share lessons learned and best practices from client engagements with peers and newer team members. Apply feedback to continuously refine your own skills and performance, modeling a growth mindset for the team. AI & Technology Fluency Thoughtfully leverage AI and emerging technologies to improve outcomes, increase efficiency, and enhance decision-making across your portfolio — for example, in health-score analysis, QBR preparation, and account documentation. Apply sound judgment around risk, privacy, security, and quality when using AI tools, and continuously build fluency in evolving practices. What You'll Bring Bachelor's degree in a related field. At least 3 years leading account implementation and customer success processes in software/technology, ideally in healthcare, with claims and clinical data integration experience. In-depth knowledge of project management & customer success principles, tools, and methods; ability to identify and mitigate project- and account-level risk. Extensive healthcare industry experience, including population health and value-based care; ability to master Arcadia's solutions, client strategic context, and industry trends well enough to advise clients as a trusted partner. Demonstrated ability to own a portfolio of client relationships over time — not just a project — including retention-oriented communication and stakeholder management. Willingness and ability to travel to client sites, executive business reviews, and industry conferences — typically quarterly, with increased frequency depending on client activity and event schedules. Would Love for You to Have Excellent presentation and communication skills, including the ability to build client-ready materials in PowerPoint, Excel, and Word, and lead meetings with executive, operational, clinical, and technical stakeholders. Experience with customer health/success platforms (e.g., Planhat) and account health-scoring methodologies. Experience partnering with a growth, renewal, or account management team on commercial conversations without owning the commercial process directly. Strong problem-solving, interpersonal, and organizational skills. A team-first attitude and the ability to foster collaboration within and across project teams, including remote teams. Experience coaching or informally mentoring less experienced teammates. What You'll Get Competitive compensation and strong benefits, including Flexible Time Off Employee-driven programs and initiatives for personal and professional development. Membership in the talented, energized, diverse, and purpose-driven Arcadian Community Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care. About Arcadia Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.   Protect Yourself If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.   This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager.

Location: United States, San Mateo, CA Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more. PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation. Staff Software Engineer – Data Do you want to join a team of talented engineers building the next generation of real-time data platforms that power analytics and data-driven experiences across PlayStation? As part of our Data Platform team, you will play a key technical leadership role in designing and evolving the Real-Time Analytics Platform (RTAP), enabling high-throughput, low-latency analytics and stream processing at PlayStation scale. The Software Engineers within our Platform Engineering Group design, build, document, and operate large-scale distributed data platforms that support real-time and near real-time analytics across PlayStation. You will solve complex distributed systems challenges, evolve our streaming and analytics architecture, integrate AI-powered platform capabilities, and improve scalability, reliability, performance, and developer productivity. We’re looking for someone who is passionate about distributed systems, real-time analytics, and building scalable data platforms. You will work closely with Engineering, Product, Infrastructure, Security, and Data Engineering teams to shape technical strategy, influence architecture across organizations, mentor engineers, and help drive the long-term evolution of PlayStation’s data platform. Responsibilities · Design, build, and operate large-scale distributed data systems that power real-time and near real-time analytics,, and data-driven applications across PlayStation. · Lead the architecture and evolution of RTAP’s stream processing and analytics platforms, improving scalability, reliability, performance, and developer productivity. · Own critical platform capabilities end-to-end from architecture and implementation through production operations, performance optimization, reliability, and lifecycle management. · Build and optimize distributed data services using technologies such as Apache Flink, Spark Structured Streaming, ClickHouse, and Apache Druid to support high-throughput, low-latency workloads. · Partner with Data Engineering teams to integrate batch and streaming workloads using modern lakehouse architectures and build interoperable, scalable data platforms. · Build AI-powered capabilities to automate engineering workflows, improve data quality, simplify platform operations, accelerate troubleshooting, and enhance developer productivity. · Establish technical standards and engineering best practices for distributed systems, stream processing, data modeling, query optimization and platform reliability. · Mentor engineers across the organization by reviewing architecture, designs, and code while raising the technical bar through coaching and technical leadership. · Partner with Product, Infrastructure, Security, and Platform Engineering teams to define long-term technical strategy and deliver scalable platform capabilities aligned with business priorities. · Investigate and resolve complex production challenges involving high-throughput, low-latency distributed systems, ensuring high availability and operational excellence. · Participate in the team's production support and on-call rotation, leading incident response, conducting root-cause analysis, and implementing reliability improvements that strengthen the platform over time · Evaluate emerging technologies and distributed data platforms, recommending investments that improve scalability, reliability, developer productivity, and cost efficiency. Requirements · Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience. · 8+ years of experience designing and building large-scale distributed systems, with expertise in real-time data processing, analytics, or data platform engineering. · Strong proficiency in Python , with experience building production-grade distributed systems and data processing applications. Experience with Scala is beneficial for supporting and evolving existing platform components. · Hands-on expertise designing and operating large-scale stream processing applications using Apache Flink , Apache Spark Structured Streaming , or equivalent distributed streaming technologies. · Production experience designing, operating, and optimizing distributed analytics platforms using ClickHouse , Apache Druid , or equivalent high-performance OLAP/analytics databases, including query optimization, data modeling, and performance tuning at scale. · Experience building and consuming event-driven data pipelines using AWS MSK , Apache Kafka , or equivalent messaging platforms, with a focus on developing reliable, scalable data processing applications. · Experience applying AI/ML techniques and modern AI tooling to automate engineering workflows, improve data pipelines, simplify platform operations, and enhance developer productivity. · Strong systems design skills with the ability to evaluate architectural trade-offs across scalability, latency, throughput, consistency, reliability, and cost. · Demonstrated technical leadership through architecture ownership, mentoring engineers, and influencing technical decisions across multiple teams. Nice to Have · Experience with Databricks , Apache Iceberg , or modern lakehouse architectures, with the ability to design and integrate batch and streaming workloads into scalable, production-grade data platforms. · Experience building or operating multi-tenant, self-service data platforms supporting multiple engineering organizations. · Experience collaborating with globally distributed engineering teams across multiple organizations and time zones to deliver shared platform capabilities and drive technical alignment. Your First 90 Days 30 Days: Develop a strong understanding of the platform’s architecture, capabilities, engineering practices, and roadmap.Begin contributing to architecture discussions, feature development, design reviews, and production support.Build relationships within the team as well as across  the Data Platform organization. 60 Days: Take technical ownership of a major platform capability or architectural area. Identify opportunities to improve scalability, performance, reliability, or developer productivity.Collaborate with Data Engineering, Infrastructure, Product, and other partner teams on cross-platform initiatives. 90 Days: Lead the design and delivery of key roadmap initiatives for the team..Influence technical direction across teams and mentor engineers on distributed systems and platform engineering best practices.Establish clear architectural recommendations for the next phase of the platform’s evolution. In 90 days, you will have a detailed understanding of the Real-Time Analytics Platform and its role within PlayStation’s broader data ecosystem. You will be comfortable owning complex distributed systems initiatives, partnering closely with Product and Engineering teams, and driving large-scale solutions from architecture through production delivery. At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more. The estimated base pay range for this role is listed below. $198,200 — $297,400 USD Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Location: United Kingdom Workplace: Remote Attio is the CRM for agentic revenue. Designed for the most ambitious go-to-market teams, it gives companies the power to understand every customer, automate at scale, and build their go-to-market motion exactly as they need. We've raised $116M from some of the world's best investors: GV (Google Ventures), Redpoint, Balderton, Point Nine, and 01A. We hire builders who thrive on complex technical challenges, hold themselves to a high bar, and genuinely care about delighting the people who use what they build. The team here brings sharp judgement, real craft, and the drive to do exceptional work. We're obsessed about the details and energized by the frontier. If you want to do the best work of your career, this is the right place. ABOUT THE ROLE Our Engineering team tackles the toughest challenges, so our users never have to. Real-time infrastructure, AI-native architecture, and a frontend that feels effortless - all powered by a team that moves fast, thinks rigorously, and holds an exceptionally high bar for quality. We’re looking for a Senior Product Engineer who takes pride in pushing boundaries, obsesses over details, and wants to help reinvent how millions of people work. WHAT YOU'LL DO - Use your strong expertise in TypeScript/Node.js/GCP to move the company and product forward - Lead projects end-to-end to solve real customer problems - Architect the systems which power new features to support our high standards of performance, reliability, security and scale, and re-architect existing systems as their scaling demands grow - Design REST API contracts for both internal and external consumers that are easy to work with - Represent Attio’s Product & Engineering values both internally and externally WHAT YOU'LL BRING - Experience designing scalable, reliable, secure backend systems - Excellent knowledge of modern Cloud Native systems architecture - Expertise with Node.js and TypeScript - A track record of ownership and product delivery - A proactive, self-motivated problem solving attitude, with a strong passion for advancing and innovating in distributed systems - The ability to communicate technical ideas to the wider team and influence stakeholders across Engineering, Product and Design Nice to have: - Experience contributing to, or participating in open source projects - An interest or experience in mentoring other members of the team - Experience working with data-rich backend applications, or processing large volumes of real-time data - A love for experimenting with new ideas, tools and techniques, and exploring new technologies WHAT WE OFFER - Competitive salary of £95,000 to £125,000 - Equity in an early-stage tech company on an incredible trajectory - 25 days holiday plus local public holidays - Apple hardware - Private medical insurance through AXA - Pension contribution through Hargreaves Lansdown - Enhanced family leave - Team off-site in fun places! (We've been to Barcelona, Lisbon, Malta, and Split so far)

Location: Poland; Romania Workplace: remote About airSlate airSlate is a global SaaS technology company that develops no-code workflow automation, electronic signature, and document management solutions. Our award-winning products - SignNow, pdfFiller, DocHub, altaFlow, Instapage, and US Legal Forms - serve over hundreds of millions of users and more than one million customers worldwide, helping organizations of every size digitize processes, improve efficiency, and transform how they work.   We’re in an exciting phase of growth and transformation, with teammates in more than 20 countries across three continents and main hubs in the United States, Poland, Ukraine and Philippines.  At airSlate, we’re building value for customers and a culture where growth and innovation go hand in hand. We’re looking for people eager to shape products, scale a company, and thrive in a fast-moving environment. About the SignNow team: We are a passionate and ambitious team of 100+ people on a mission to succeed with our award-winning signature solution – SignNow. SignNow empowers over 28 million people at companies across the world to move fast with everything they need to send and eSign their documents. Increase productivity with document workflows, impress customers, and save money while maximizing ROI with SignNow. And now, we are looking for a Senior Technical Support Specialistwho is prepared to contribute to the next chapter of our company's growth. What you'll be working on: - Handle complex web support cases for enterprise and sales-assisted accounts - Lead and participate in client calls with Tier 1 accounts independently - Collaborate with GTM team (Sales, CSM) on escalated enterprise issues - Identify, document, and escalate product bugs and feature requests to engineering and product team - Investigate and troubleshoot technical issues related to SignNow web platform, integrations, and workflows - Ensure timely follow-up and resolution on all assigned cases within SLA requirements - Maintain clear and professional written communication with customers throughout the full case lifecycle What we expect from you: - Education: Bachelor's degree or equivalent practical experience - Experience: 3+ years in B2B SaaS support, minimum 2 years with enterprise / Tier 1 accounts - Language: English — fluent, professional level for written and verbal client communication - Technical: Familiarity with APIs, integrations, SaaS platforms; Intercom or similar CRM preferred - Strong communication and client management skills — must be able to run enterprise calls independently What we offer   Flexible working environment - Our teams operate across the globe. We value in‑person collaboration in our hubs, but we also embrace remote and hybrid working. You can work from one of our offices in the United States, Poland, Romania or Ukraine, or remotely from many countries.   Competitive compensation and stock options - We offer salaries that reflect local market conditions and experience,  plus a performance-based bonus system and stock options so you share in the company’s growth.   Professional growth and learning - We invest in your development through courses, conferences, and access to learning resources. We encourage career growth and internal mobility, supporting teammates who want to explore new opportunities within airSlate.   Health and well‑being - We provide comprehensive benefits tailored to each country, including health coverage, wellness programmes and access to fitness options. We also dedicate quarterly company-wide Mental Health Days, when everyone takes time off to rest and recharge.   Family‑friendly culture - Family life is part of who we are, and we embrace it in many forms. From flexibility for parents to our airSlate Junior Club for kids, to company-wide family days and our pet-friendly approach, we’re committed to making work and life easier to balance.   Giving back - We support charitable initiatives around the world through the airSlate Care programme. Our current focus includes humanitarian aid in Ukraine and other regions, matching employee donations and supporting causes chosen by our teams.   Open communication - We encourage transparent dialogue at all levels. From team discussions to company-wide Q&A sessions with our CEO, we make sure everyone has the chance to be heard and to influence how we grow.       It is airSlate's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. airSlate's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. airSlate is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, airSlate will consider for employment qualified applicants with arrest and conviction records.   Read our Recruitment Privacy Notice to Learn how we process your personal information.