Location: Remote - US
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
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Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
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See yourself at Twilio
Join the team as Twilio’s next Sr. Director, Marketing Strategy, & Analytics.
About the job
This position is needed to lead and elevate Twilio’s global marketing strategy, turning data into actionable insight that drives growth and customer engagement.
We’re looking for a strategic thinker and data storyteller to shape marketing decisions, inspire teams, and deliver real-world results. You’ll build and lead a team that transforms millions of data points into clear direction for campaigns, and drives revenue growth and retention.
Responsibilities
In this role, you’ll:
Create a forward looking point of view on the future of marketing and how we’ll drive success.
Define and drive global marketing strategies through actionable data and deep customer insight.
Build, mentor, and scale the marketing strategy, and data analytics team, fostering a culture of experimentation and measurable impact.
Lead quarterly/annual planning, and target setting to guide execution across all marketing functions.
Lead key marketing operational cadences to ensure business actionability needs are being met.
Partner across Marketing, Finance, and the GTM org to align go-to-market and growth strategies.
Own and Drive Marketing spend efficiencies, ROI analysis, optimization initiatives, and development of executive-ready dashboards.
Monitor emerging trends and market signals, and act as a scout for net-new growth vectors, whitespace opportunities, and competitive threats.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
Bachelor’s degree in Marketing, Business, Analytics, or a related field.
10+ years in marketing strategy, data analytics, or related functions, with 5+ years of people leadership.
Expertise with analytics and BI tools (e.g., Tableau, Salesforce).
Strong communication, leadership, and cross-functional collaboration skills.
Exceptional cross-functional communication and storytelling skills.
Comfortable operating in ambiguity and fast-paced environments.
Desired:
Advanced degree (MBA or similar) strongly preferred.
Experience in SaaS, tech, or high-growth environments preferred.
Certification in marketing analytics or data science is a plus.
Passion for innovation, storytelling, and customer-centric thinking.
Location
This role will be remote and based in the USA.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Compensation
*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.
The estimated pay ranges for this role are as follows:
Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $227,840 - $284,800.
Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $241,200 - $301,500.
Based in the San Francisco Bay area, California: $268,000 - $335,000.
This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Application deadline information
Applications for this role are intended to be accepted until November 16th, but may change based on business needs.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
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Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
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Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Location: Taguig, National Capital Region
Workplace: Hybrid
Salmon is a technology-driven financial company building a banking and lending platform across Southeast Asia, starting in the Philippines.
We combine global fintech expertise with deep local market knowledge to make financial services simple, accessible, and useful for millions of people across the region.
7M+ app downloads. 2M+ monthly active users. 7,000+ partner stores. US$310M+ raised from leading global investors.
Manila-based, globally distributed, and hybrid-first — our team spans 45+ countries.
If you want to solve complex problems at scale and impact how millions of people access and manage money, come build with us.
Southeast Asia's fintech moment starts here.
About the role
We're hiring a Trainers Team Lead to run and grow our team of sales trainers and field collector trainers in a fast-growing fintech company. You make sure our field teams get consistent, high-quality training, delivered on time, even as products and priorities change quickly.
You plan trainer capacity, manage workload, develop trainers' skills, and own the quality of training delivery and materials, improving them continuously through feedback and business performance data. The role sits within Partners & Distribution.
What you will do
1. Resource planning
- Own a clear, transparent system for tracking trainer workload
- Manage workload and plan training schedules
- Take on the more complex training tickets yourself
2. Trainer team leadership
- Hire and onboard trainers: define the profile of the trainer we need and spot the skills the team lacks, rather than just hiring someone to run sessions
- Develop trainers' competencies, including facilitation skills and the ability to create learning materials to a set standard
- Support team members while holding them accountable for quality and results
- Coach trainers and subject matter experts, and align learning priorities with operational performance gaps
3. Delivery excellence
- Standardize facilitation practices and monitor consistency across trainers
- Ensure high-quality training delivery
- Own the training tickets and make sure SLAs are met
- Run needs analysis and post-training effectiveness reviews
4. Training materials quality control
- Turn methodology into everyday practice and align trainers with new programs and updates
- Keep training materials current and controlled, together with quality, HR and operations
What we are looking for
- At least 3 years of experience in sales training, including at least 1 year managing or supervising trainers
- Experience in fintech, banking, consumer lending, insurance, or another business with a high-volume sales operation
- Hands-on experience in adult learning: training delivery, coaching, skills assessment, and curriculum development
- Strong facilitation skills and a clear view of what good training delivery looks like
- Understanding of the sales process and employees' learning needs across onboarding, ramp-up, and ongoing development
- Comfort in a high-paced, fast-changing environment: you reprioritize quickly, decide with incomplete information, and keep quality high under tight deadlines
- Fluency in English and Tagalog for training delivery, feedback, and material development
Who you will work with
Business leaders in Partners & Distribution, Quality, HR, and Operations, plus the sales and field collector teams your trainers serve.
Location: Cyprus; Poland; Spain; Serbia; Latvia; Georgia
We are looking for an experienced Head of Custody & Compliance to lead and develop our digital asset custody, compliance infrastructure, and financial operations.
We need someone with deep, hands-on experience in crypto custody, AML/KYC, transaction monitoring, and digital asset operations.
You should understand how these systems work in practice, how to build them at scale, and how to balance regulatory requirements, security, and customer experience.
This is a leadership opportunity for someone who wants to go beyond traditional compliance management and take ownership of an entire business direction.
You will work closely with our engineering, product, legal, and executive teams to build secure, efficient, and scalable financial infrastructure.
Responsibilities
Custody & Digital Asset Operations
Lead and develop custody infrastructure and digital asset operations.
Oversee cryptocurrency deposits, withdrawals, and transaction processing.
Manage relationships with custody providers such as Fireblocks, Copper, BitGo, and similar platforms.
Ensure the security, reliability, and scalability of digital asset operations.
Identify and resolve operational risks, bottlenecks, and critical incidents.
Compliance & AML/KYC
Lead the operational implementation of KYC, AML, and Travel Rule requirements.
Develop and optimize customer verification and transaction monitoring processes.
Build effective compliance workflows, including case management, escalation procedures, and operational controls.
Improve compliance efficiency through automation and technology.
Work closely with Legal, Risk, and relevant compliance stakeholders to ensure regulatory requirements are properly implemented.
Fraud Prevention & Risk Management
Develop and improve fraud detection and prevention processes.
Oversee transaction monitoring and suspicious activity detection.
Reduce fraud exposure while minimizing unnecessary restrictions for legitimate customers.
Monitor operational risks and continuously improve internal controls.
Providers & Infrastructure
Manage relationships with custody, KYC, AML, and blockchain infrastructure providers.
Evaluate and select technology solutions.
Negotiate commercial terms and service agreements.
Work with engineering teams on integrations and infrastructure improvements.
Leadership & Business Development
Lead the Custody & Compliance direction and its operational development.
Manage priorities, resources, and cross-functional initiatives.
Collaborate with engineering and product teams to improve existing solutions.
Define and monitor operational performance metrics.
Contribute to product strategy and business decisions related to custody and compliance.
Work directly with senior leadership on strategic initiatives.
Requirements
Strong professional background in crypto custody, compliance, AML/KYC, or digital asset operations.
Experience working in a cryptocurrency exchange, custody provider, crypto wallet, digital asset platform, or crypto-focused financial institution.
Deep understanding of AML/KYC, transaction monitoring, Travel Rule, and crypto compliance processes.
Practical experience with custody infrastructure and digital asset transaction flows.
Experience working with custody, compliance, or blockchain infrastructure providers.
Proven ability to build, manage, and optimize operational processes.
Experience leading teams or complex cross-functional initiatives.
Strong understanding of operational and regulatory risks in the crypto industry.
Ability to work effectively with technical and non-technical stakeholders.
Nice-to-have
Experience with Fireblocks, Copper, BitGo, or similar custody solutions.
Experience with Chainalysis, TRM Labs, Sumsub, or similar compliance platforms.
Experience managing product development or working closely with engineering teams.
Understanding of product metrics, customer conversion, and business economics.
Experience scaling custody or compliance infrastructure in a fast-growing crypto company.
Previous experience as Head of Compliance, Head of Custody, Head of Crypto Operations, or similar.
Benefits
Professional growth: support for courses, conferences, and English learning (up to 100% coverage).
Work-life fit: remote or hybrid format with flexible hours across international teams.
Paid leave: up to 20 vacation days + 8 company holidays + 5 personal days per year
Recognition programs: structured performance reviews and team awards.
Team culture: retreats in international locations (for example, company apartments in Cyprus).
Location: United States; Mexico
GoMining is a Bitcoin cloud-mining platform that has grown into a full crypto ecosystem: Digital Miners, the GOMINING token, GoMining Card, Wallet, Simple Earn, the VIP programme and Miner Wars. We’re growing fast and plan to multiply sales next year. A large part of that growth will come from partners who already have big audiences.
This role brings those partners in across the United States. We’re hiring one BDM per region, and this position covers the US market. You’ll find and sign affiliates and partners with large networks in the US: crypto exchanges and media, iGaming operators and affiliate networks, brokers, fintech players, streamers and influencer agencies. Our offer to them is one of the strongest on the market: a high commission on every sale their audience makes, plus a lifetime revenue share. Your job is to put that offer in front of the right people and close the deal.
This is not a desk job and not mass cold outreach. You’ll spend much of your time in the field, at conferences, expos and meetings across the US, holding live negotiations every day. You’ll be one of the first members of a regional BD team we’re building from scratch. Your income grows directly with the volume your partners bring in, and the bonus is uncapped.
What you’ll do
Hunting: find the partners who matter
Map the partners with the biggest reach in the US: crypto (exchanges, wallets, media, communities), iGaming and gambling (operators, affiliate networks, streamers), brokers (forex, CFD, investment platforms), fintech and payments, large media and influencer agencies.
Work the field: attend crypto, iGaming, affiliate and fintech conferences across the US, book meetings in advance and close partnerships on site.
Use your own network and local reputation to get in front of decision-makers, not just whoever answers an email.
Closing: run the full cycle
Own every deal end to end: first contact, negotiation, agreeing terms, onboarding, launching traffic and the first sales.
Negotiate with founders and senior management, and show clearly what partnering with GoMining is worth to them and their audience.
When a partner says no, find out why and bring that back so we can sharpen the offer.
Growing: turn partners into volume
Grow the partners you’ve signed: higher volume, new formats, and special offers for their audiences.
Keep your pipeline up to date in the CRM, report weekly on the funnel, and file a short results report after every trip.
Share what you see in the US market (competitor offers, partner expectations, local payment specifics) with the team.
What success looks like
First month:
you know the product and the partner offer inside out, your US pipeline is mapped, and your conference and meeting calendar for the next quarter is set.
First 3 months:
you’re running a steady rhythm of in-person meetings, your first partnerships are signed and live, and the first sales are coming in through your partners.
Ongoing:
we measure you on new active partners per month, sales volume and revenue from those partners, and how well your meetings convert into signed deals.
Requirements
3+ years in business development, partnerships or affiliate management in crypto, iGaming, gambling, brokerage or fintech.
Your own network in the US (affiliates, networks, operators, media). This is the main requirement.
A track record of closing large partnership deals, with numbers you can walk us through.
Confidence negotiating with founders and senior management.
Readiness to travel a lot to conferences and meetings across the US.
A hunter mindset: proactive, fast-paced, driven by results and money.
Fluent English.
Would be a plus
Spanish, to work with the US Hispanic audience.
A personal reputation in the US crypto, affiliate or iGaming community.
A strong grasp of affiliate models (CPA, RevShare, hybrid) and traffic.
Experience with large affiliate networks and streamers.
Knowledge of US payment and regulatory specifics.
Benefits
Sales-driven pay:
a fixed salary plus an uncapped bonus on the sales volume your partners bring in.
A travel and conference budget
for field work across the US.
Fast decisions
and direct access to the head of the direction.
Professional growth:
support for courses, conferences, and English learning (up to 100% coverage).
Work-life fit:
remote format with flexible hours across international teams.
Paid leave:
up to 20 vacation days + 8 company holidays + 5 personal days per year.
Team culture:
retreats in international locations (for example, company apartments in Cyprus).
Location: Dubai, United Arab Emirates; Abu Dhabi, United Arab Emirates
Apt Resources is currently seeking an experienced MEP Supervisor to oversee the mechanical, electrical, and plumbing systems at a prestigious royal palace in Abu Dhabi. The ideal candidate will have extensive experience in MEP management within high-profile environments, ensuring that all systems run smoothly and adhere to the highest standards of safety and efficiency.
Responsibilities
Supervise the installation, maintenance, and repair of MEP systems within the palace.
Conduct regular inspections of MEP installations to ensure compliance with design specifications and safety regulations.
Coordinate with contractors, vendors, and other stakeholders to facilitate smooth operations and project execution.
Develop and implement maintenance schedules and procedures for all MEP systems.
Manage and oversee the work of MEP technicians and other staff members.
Diagnose and resolve any issues related to MEP systems in a timely manner.
Prepare reports and documentation related to maintenance activities, inspections, and system performance.
Ensure compliance with local and international codes and standards.
Requirements
Bachelor's degree in Mechanical or Electrical Engineering or a related field.
Minimum of 5 years of experience in MEP supervision, preferably in royal or high-profile environments.
Strong knowledge of HVAC, electrical, and plumbing systems.
Excellent leadership and team management skills.
Proficiency in using MEP design and management software.
Strong problem-solving abilities and attention to detail.
Excellent communication and interpersonal skills.
Knowledge of safety regulations and building codes.
Must be in UAE.
Benefits
Salary: AED 5000 plus sharing accommodation, food, and other benefits as per UAE Labor Law.
Dubai, United Arab Emirates; Abu Dhabi, United Arab Emirates
Location: Thailand
Libertex Group Overview
Established in 1997, the Libertex Group is an international powerhouse with over 28 years of financial markets expertise.
Over the years, the Libertex Group has helped shape the online trading industry by merging together innovative technology, market movements and digital trends. This was made possible with the introduction of ‘Libertex’, the multi-awarded online trading platform with which anyone can access the market and invest in stocks or trade CFDs with underlying assets being commodities, Forex, ETFs, cryptocurrencies, and others.
A firm believer in the power of sports to inspire, empower and push for success, Libertex is the Official Online Trading Partner of Audi Revolut F1® Team.
The Libertex Group in Numbers:
• 28+ years of fintech experience
• 3M+ clients worldwide
• 700+ employees
• 45+ international awards (for Libertex)
• 300+ tradable assets (through Libertex)
The Libertex Group is constantly driven by a single passionate purpose – to tirelessly work on developing amazing fintech for people who simply want to have ‘more’ in their lives.
Job Overview
We are looking for a talented Social Media Specialist to join our team and become the voice of Libertex Group brands across Thailand. In this role, you will bring campaigns and creative ideas to life across Thai-language social media channels, creating engaging content that resonates with traders, fosters community engagement, and strengthens our brand presence. You will manage content across platforms including Facebook, Instagram, YouTube, and TikTok, ensuring all communications align with our brand identity and compliance standards.
Main Responsibilities
Report directly to the Social Media Team Lead, providing regular updates on content performance, campaign execution, and market-specific initiatives in Thailand.
Manage and grow our social media presence across relevant platforms in Thailand, including Facebook, Instagram, TikTok and YouTube executing content strategies defined by the Team Lead.
Create and publish engaging content tailored to Thai audiences, including short-form videos, YouTube videos, carousels, stories, educational posts, and other platform-specific formats in Thai.
Develop and maintain a monthly content calendar aligned with Thai public holidays, local events, product launches, F1 moments, and regional trading trends.
Collaborate with affiliate and partner teams to develop co-branded campaigns and shareable content assets tailored to the Thai market.
Monitor Thai trading communities, social media groups, forums, and relevant fintech platforms to identify engagement opportunities, emerging trends, and opportunities for organic community growth.
Ensure all content complies with internal brand guidelines, local regulatory requirements, and compliance approval processes before publication.
Track, analyze, and report monthly social media performance, including follower growth, reach, engagement, content effectiveness, and other relevant KPIs.
Adapt global campaigns and creative assets to Thailand’s cultural context, language, audience preferences, and local market dynamics in coordination with the Team Lead.
Stay up to date with social media trends, platform algorithm changes, emerging content formats, and relevant developments in Thailand’s digital and trading communities.
Coordinate with designers, motion designers and other internal stakeholders to ensure the timely delivery of high-quality, market-relevant creative assets.
Manage day-to-day community engagement by responding to comments and messages in Thai, addressing audience questions, escalating customer issues when necessary, and fostering positive interactions across social channels.
Identify opportunities to strengthen local brand awareness, increase audience engagement, and build an active and trusted social media community in Thailand.
Requirements
Degree in Marketing, Social Media or any other relevant field.
At least 4 years of social media and content experience, preferably in financial services, fintech, crypto, or another trust-sensitive category
Strong understanding of how retail traders consume content in Thailand/Asia
Ability to work under a creative brief and execute with consistency across platforms without needing to reinvent direction with every post
Familiarity with compliance review processes for financial content
Excellent command of English and Thai language
Demonstrated track record of growing a brand audience in a category where trust is earned slowly and lost quickly
Benefits
10 working days of annual leave
Work remotely whilst being part of a global team
Udemy Business unlimited membership
Professional and personal development opportunities in a fast-growing environment
Libertex Group is an equal opportunity employer, fostering an inclusive and diverse environment. We do not discriminate based on any characteristic protected by the law. Candidate privacy is respected, and all data is securely stored and used solely for recruitment purposes, in line with GDPR and our internal policies. Unsuccessful applicants may have their data retained for future opportunities unless deletion is requested.
Location: Dominican Republic
Role Purpose:
The Remote Front Desk VA will support the client's front desk team by managing high volumes of incoming calls, assisting with appointment scheduling, insurance-related tasks, referral verification, and patient communication. The goal is to improve responsiveness, maintain accurate scheduling, and ensure consistent adherence to office protocols while allowing onsite staff to focus on patient check-ins, check-outs, and in-person care.
Key Responsibilities:
Inbound Call Management:
Handle high volumes of incoming patient calls across the practice’s eight locations, ensuring prompt responses and professional communication.
Appointment Scheduling:
Schedule, reschedule, and confirm patient appointments according to established scheduling protocols and provider availability.
Scheduling Protocol Compliance:
Follow specific rules for appointment types, new patient visits, double-booking restrictions, and procedure scheduling to prevent errors and clinic delays.
Patient Communication:
Respond to patient inquiries, provide appointment-related information, and manage follow-up communications through phone, text, and email.
Patient Registration:
Assist with new patient registration and ensure patient information is accurately entered and updated in the system.
Insurance Intake and Eligibility Verification:
Collect insurance information and assist with verifying patient eligibility and coverage according to office procedures.
Referral Verification:
Review and verify referrals, follow up on missing information, and coordinate referral-related communications through shared office email accounts.
EHR and Practice Management:
Use Advanced MD to access patient records, manage appointments, update information, and document relevant interactions accurately.
Phone and Text Management:
Use Weave to manage incoming calls, patient text messages, and related communications efficiently.
Patient Flow Support:
Help reduce the administrative burden on onsite receptionists so they can focus on in-person check-ins, check-outs, and other front-office responsibilities.
Documentation and Follow-Up:
Maintain accurate records of calls, scheduling changes, patient requests, and outstanding follow-up items within the appropriate systems.
Confidentiality and Compliance:
Handle patient information securely and follow applicable HIPAA requirements and the practice’s privacy and data-handling policies
.
Required Skills / Experience:
• At least 2 years of medical front desk experience.
• Familiarity with insurance verification and eligibility.
• Experience handling patient scheduling.
• Comfortable explaining basic insurance and benefit information to patients.
• Strong attention to detail.
• Ability to learn and follow scheduling protocols.
• Professional phone communication skills.
•
Ability to manage 90-100 calls per day.
Preferred Skills:
Preferably female candidates and Spanish speakers.
Non-Negotiables (Hard Requirements):
VA should have a solid understanding of medical terminology and medical background.
(Tech-savvy) comfortable and skilled at using technology, software, computers, and digital tools.
Knowledge of EHR systems
Tools / Systems & Compliance:
•
AdvancedMD
as their EHR/Practice Management System
•
Weave
as their phone and texting platform
• Shared office email accounts for referrals and patient communications
Schedule:
8:30AM-5:30PM PST (1hr lunch break)
Pay per hour: 10USD
Location: Mexico
Role Purpose:
The Remote Front Desk VA will support the client's front desk team by managing high volumes of incoming calls, assisting with appointment scheduling, insurance-related tasks, referral verification, and patient communication. The goal is to improve responsiveness, maintain accurate scheduling, and ensure consistent adherence to office protocols while allowing onsite staff to focus on patient check-ins, check-outs, and in-person care.
Key Responsibilities:
Inbound Call Management:
Handle high volumes of incoming patient calls across the practice’s eight locations, ensuring prompt responses and professional communication.
Appointment Scheduling:
Schedule, reschedule, and confirm patient appointments according to established scheduling protocols and provider availability.
Scheduling Protocol Compliance:
Follow specific rules for appointment types, new patient visits, double-booking restrictions, and procedure scheduling to prevent errors and clinic delays.
Patient Communication:
Respond to patient inquiries, provide appointment-related information, and manage follow-up communications through phone, text, and email.
Patient Registration:
Assist with new patient registration and ensure patient information is accurately entered and updated in the system.
Insurance Intake and Eligibility Verification:
Collect insurance information and assist with verifying patient eligibility and coverage according to office procedures.
Referral Verification:
Review and verify referrals, follow up on missing information, and coordinate referral-related communications through shared office email accounts.
EHR and Practice Management:
Use Advanced MD to access patient records, manage appointments, update information, and document relevant interactions accurately.
Phone and Text Management:
Use Weave to manage incoming calls, patient text messages, and related communications efficiently.
Patient Flow Support:
Help reduce the administrative burden on onsite receptionists so they can focus on in-person check-ins, check-outs, and other front-office responsibilities.
Documentation and Follow-Up:
Maintain accurate records of calls, scheduling changes, patient requests, and outstanding follow-up items within the appropriate systems.
Confidentiality and Compliance:
Handle patient information securely and follow applicable HIPAA requirements and the practice’s privacy and data-handling policies
.
Required Skills / Experience:
• At least 2 years of medical front desk experience.
• Familiarity with insurance verification and eligibility.
• Experience handling patient scheduling.
• Comfortable explaining basic insurance and benefit information to patients.
• Strong attention to detail.
• Ability to learn and follow scheduling protocols.
• Professional phone communication skills.
•
Ability to manage 90-100 calls per day.
Preferred Skills:
Preferably female candidates and Spanish speakers.
Non-Negotiables (Hard Requirements):
VA should have a solid understanding of medical terminology and medical background.
(Tech-savvy) comfortable and skilled at using technology, software, computers, and digital tools.
Knowledge of EHR systems
Tools / Systems & Compliance:
•
AdvancedMD
as their EHR/Practice Management System
•
Weave
as their phone and texting platform
• Shared office email accounts for referrals and patient communications
Schedule:
8:30AM-5:30PM PST (1hr lunch break)
Pay per hour: 10USD
Location: Colombia
Role Purpose:
The Remote Front Desk VA will support the client's front desk team by managing high volumes of incoming calls, assisting with appointment scheduling, insurance-related tasks, referral verification, and patient communication. The goal is to improve responsiveness, maintain accurate scheduling, and ensure consistent adherence to office protocols while allowing onsite staff to focus on patient check-ins, check-outs, and in-person care.
Key Responsibilities:
Inbound Call Management:
Handle high volumes of incoming patient calls across the practice’s eight locations, ensuring prompt responses and professional communication.
Appointment Scheduling:
Schedule, reschedule, and confirm patient appointments according to established scheduling protocols and provider availability.
Scheduling Protocol Compliance:
Follow specific rules for appointment types, new patient visits, double-booking restrictions, and procedure scheduling to prevent errors and clinic delays.
Patient Communication:
Respond to patient inquiries, provide appointment-related information, and manage follow-up communications through phone, text, and email.
Patient Registration:
Assist with new patient registration and ensure patient information is accurately entered and updated in the system.
Insurance Intake and Eligibility Verification:
Collect insurance information and assist with verifying patient eligibility and coverage according to office procedures.
Referral Verification:
Review and verify referrals, follow up on missing information, and coordinate referral-related communications through shared office email accounts.
EHR and Practice Management:
Use Advanced MD to access patient records, manage appointments, update information, and document relevant interactions accurately.
Phone and Text Management:
Use Weave to manage incoming calls, patient text messages, and related communications efficiently.
Patient Flow Support:
Help reduce the administrative burden on onsite receptionists so they can focus on in-person check-ins, check-outs, and other front-office responsibilities.
Documentation and Follow-Up:
Maintain accurate records of calls, scheduling changes, patient requests, and outstanding follow-up items within the appropriate systems.
Confidentiality and Compliance:
Handle patient information securely and follow applicable HIPAA requirements and the practice’s privacy and data-handling policies
.
Required Skills / Experience:
• At least 2 years of medical front desk experience.
• Familiarity with insurance verification and eligibility.
• Experience handling patient scheduling.
• Comfortable explaining basic insurance and benefit information to patients.
• Strong attention to detail.
• Ability to learn and follow scheduling protocols.
• Professional phone communication skills.
•
Ability to manage 90-100 calls per day.
Preferred Skills:
Preferably female candidates and Spanish speakers.
Non-Negotiables (Hard Requirements):
VA should have a solid understanding of medical terminology and medical background.
(Tech-savvy) comfortable and skilled at using technology, software, computers, and digital tools.
Knowledge of EHR systems
Tools / Systems & Compliance:
•
AdvancedMD
as their EHR/Practice Management System
•
Weave
as their phone and texting platform
• Shared office email accounts for referrals and patient communications
Schedule:
8:30AM-5:30PM PST (1hr lunch break)
Pay per hour: 10USD
Что нужно делать • Согласовывать с клиентом цели, ожидания, план работ и результаты. • Координировать специалистов по рекламе, SEO, SMM, контенту, дизайну и разработке.
Qualified candidates must have a proven track record of success in commercial C-Level roles at established successful crypto brokerages offering leveraged trading.
УдалённоheadCandidates from crypto wallet & custody projects, spot crypto exchanges, or non brokerage blockchain focused projects which do not offer leveraged trading will not be considered
Location: Panama City, Panama, Panama
OUR HIRING PROCESS:
We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live.
INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our
Privacy Policy
INFUSE
is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces.
Are you driven by the desire to deliver exceptional client experiences and thrive in a dynamic environment? At INFUSE, we're seeking a passionate Customer Success Representative to join our team, where your efforts directly contribute to our clients' satisfaction and our company's success. This position offers an enriching path to professional growth and the unique opportunity to work with a variety of industries, ensuring no two days are the same. INFUSE has built a reputation as a beloved employer by prioritizing employee satisfaction and creating a workplace where everyone feels valued and connected. Joining our team means becoming part of a supportive community that celebrates every success and encourages continuous improvement. You'll discover how our employees love their jobs, driven by the meaningful connections they make and the positive impact they have on our clients' businesses. This role is designed for someone who thrives in dynamic environments and can seamlessly transition between tasks to support both internal teams and client needs.
Key Responsibilities:
Build and maintain strong, long-lasting client relationships
Ensure the timely and successful delivery of our solutions according to client needs and objectives
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment
Assist with challenging client requests or issue escalations as needed
Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules.
Qualifications
Proven track record of managing client relationships, preferably in a related field such as hospitality, client success, or sales
Strong communication and interpersonal skills
Can handle various tasks with attention to detail, managing priorities effectively in a fast-paced environment.
Empathetic understanding of client needs and the ability to address them effectively
Ability to address challenges and proactively offer solutions.
If you're passionate about building meaningful relationships and delivering top-notch client experiences, we'd love to hear from you. Apply now to embark on a rewarding career journey with INFUSE, where your ambitions and contributions are recognized and valued. Don't miss your chance to be part of a team that genuinely enjoys making a difference. Submit your application today!
We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.
Panama City, Panama, Panama; We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger