GiveWell’s mission is to help people in need as much as we can by researching the most cost-effective ways to save and improve lives, sharing our work openly, and directing donations to the programs we believe will do the most good. Our work focuses on global health and well-being, funded by tens of thousands of donors who rely on our research to inform their giving. We have grown from directing $1.5 million in 2010 to more than $400 million in 2025, with anticipated grantmaking likely to approach or exceed $1 billion this year, aiming for a future with even greater scale. We have been expanding our research capacity and scope to direct substantially more funding to the most impactful opportunities.
The Senior Communications Officer, Strategic Communications will lead GiveWell’s development of messaging and narratives that explain its work across different audiences and contexts. The role involves translating the organization’s increasingly diverse and complex work into clear, accurate communications and leading major initiatives requiring close coordination across GiveWell.
This position reports to the Vice President of Communications, Steven Profaizer, and will lead a small and growing team. It is one of three new communications leadership roles, alongside Senior Communications Officer, Media & Public Affairs and Senior Communications Officer, Editorial & Production.
Задачи:
— Обеспечение CI/CD-цикла по всем требованиям Банка на проекте АС AI HUB Блока Строительство;
— Взаимодействие с разработчиками для оптимизации процессов сборки, развертывания и тестирования ПО;
— Автоматизация процессов управления конфигурациями;
— Соблюдение требований технических стандартов и метрик по всем вверенным системам;
— Участие в формировании жизненного цикла системы, оптимизация производственного процесса;
— Мониторинг и улучшение производительности систем, обеспечение отказоустойчивости и масштабируемости инфраструктурных компонентов;
— Диагностика и устранение критичных сбоев и неполадок, работа над предотвращением ошибок;
— Внедрение современного технологического стека, пилотирование перспективных решений (в т.ч. GenAI) в периметре ДИТ.
Требования:
— Готовность к офисному формату работы;
— Знания сетевых технологий, протоколов;
— Знания операционных систем Linux семейства RHEL;
— Опыт администрирования СУБД PostgreSQL, как дополнительный плюс знания СУБД ClickHouse, Opensearch, Apache Ignite, Redis;
— Понимание принципов работы векторных поисковиков (Qdrant, Pinecone, Weaviate и др.);
— Опыт работы с современными методами работы с информацией (Retrieval-Augmented Generation, Semantic Search);
— Знания систем контроля версий, в частности git. Знание методологий ветвления GitFlow, Trunk Based Development, а также методологии GitOps;
— Опыт работы с ArgoCD, Jenkins, SonarQube, Hashicorp Vault, Apache Superset;
— Опыт работы с Docker, Docker-compose, Kubernetes, как дополнительный плюс работы с Istio и EnvoyProxy;
— Опыт работы с Jira и подобными инструментами.
Условия:
— Офисный формат работы (г. Москва, ш Варшавское Бизнес-центр Чайка Плаза, 25Астр6);
— Льготные ипотечные условия кредитования;
— Подписка Прайм с возможностью совместного использования на трёх близких;
— Скидки на продукты компаний – партнеров: Okko, Сбер Маркет, Мега Маркет, Самокат, Еаптека и другие;
— ДМС с первого дня и скидки на страхование для близких;
— Корпоративная пенсионная программа;
— Детский отдых и подарки за счет Компании;
— Обучение за счет Компании, Онлайн курсы, неограниченный доступ к библиотеке и обучение на базе Корпоративного университета, тренинги, митапы и возможность получить новую квалификации.
Задачи:
— End-to-end ответственность за поставку фичей: от проработки задачи и требований до разработки, тестирования, релиза и проверки результата на production;
— Глубокое погружение в бизнес- и технические требования, формирование понятных и полных требований к продукту;
— Совместная проработка решений с Development, QA, Support и другими командами;
— Управление приоритетами, зависимостями, рисками и блокерами в процессе реализации;
— Контроль соответствия реализованного функционала исходной бизнес-задаче и требованиям;
— Самостоятельная приемка и проверка функционала перед завершением задачи;
— Контроль результата после релиза: корректность работы на production, обратная связь, проблемы и необходимые улучшения;
— Самостоятельное ведение сложных продуктовых задач и поиск оптимального решения;
— Ответственность за свой продуктовый домен и связность между бизнес-задачей, продуктовым решением и технической реализацией.
Требования:
— Опыт работы Product Manager/Product Owner в технически сложном B2B-продукте;
— Сильное техническое мышление и способность глубоко разбираться в устройстве продукта;
— Понимание принципов работы API, REST, webhooks, интеграций, клиент-серверной архитектуры;
— Умение читать техническую документацию и самостоятельно работать с API через Postman или аналогичные инструменты;
— Базовое знание SQL и способность самостоятельно анализировать и проверять данные;
— Понимание процессов разработки ПО: development → testing → release → production;
— Понимание принципов тестирования, умение формулировать acceptance criteria, основные и edge-case сценарии;
— Умение декомпозировать сложные задачи и формировать качественные требования для разработки;
— Опыт работы с интеграционными продуктами и большим количеством технических зависимостей;
— Разговорный английский.
Плюсом будет опыт в CCaaS / CPaaS / Telecom / Contact Center / Messaging.
Условия:
— Продуктовая компания, создающая технически сложный и востребованный продукт для бизнеса;
— Гибкое начало рабочего дня;
— Работа в аккредитованной IT-компании;
— Одна из 2-х льгот на выбор за счет компании (ДМС (Лучи) или корпоративное обучение английскому/испанскому языку до 2-х раз в неделю);
— Корпоративные скидки от BestBenefits;
— Московский офис в пяти минутах от метро Тульская, рядом с Даниловским рынком (офисный формат);
— Современные и удобные инструменты, софт и оборудование для работы.
Процесс найма:
1. Скрининг с HR (45 минут);
2. Техническое интервью с руководителем (час);
3. Оффер.
Задачи:
— тестировать функционал бэкенда и UI в проекте по развитию масштабной аналитической системы финансового моделирования и анализа по крупным корпоративным клиентам Банка на базе .NET, Postgre с использованием ML-технологий
— при желании научиться разработке новых и поддержке существующих автотестов (Web UI, API, DB) на языке Python
Требования:
— знание теории тестирования, техник тест-дизайна и умение применять их на практике
— знание и опыт ведения тестовой документации (тест-кейсы, тест-планы)
— понимание архитектуры web-приложений
— навык написания SQL запросов средней сложности (join, подзапросы, группировки и др.)
— опыт оценки покрытия тестами функциональностей системы
— умение доставать и читать логи
— опыт тестирования систем, построенных на событийной модели (Kafka)
Будет плюсом:
— опыт работы с AI-инструментами (знакомство с spec-driven development)
— знание Python
— опыт разработки тестов с применением pytest (как бэкенд (API), так и фронтенд (UI))
— понимание принципов интеграции автотестов в CI/CD (Jenkins или аналоги)
— умение составлять и настраивать заглушки/моки
Для реализации задач понадобится владение:
— навыками работы с баг-трекинговыми системами
— опытом работы с Git, понимание git-flow
— навыками работы с системами BitBucket, Confluence
— знакомство с AllureTestOps
— опытом работы с ELK/PVS/Grafana
— навыками работы с DevTools, Insomnia (Postman), DBeaver
Условия:
— комфортный современный офис рядом с м. Кутузовская
— формат работы гибридный (3 дня в офисе, 2 дня удаленно)
— оформление на декретную ставку
— ежегодный пересмотр зарплаты и годовая премия
— корпоративный спортзал и зоны отдыха
— более 400 образовательных программ СберУниверситета для профессионального и карьерного развития
— программа адаптации и помощь руководителя на старте
— расширенный ДМС, льготное страхование для семьи и корпоративная пенсионная программа
— гибкий дисконт по ипотечному кредиту, равный 1/3 ключевой ставки ЦБ
— подписка Прайм с возможностью совместного использования на трёх близких
— вознаграждение за рекомендацию друзей в команду Сбера.
Требования:
— Предпринимательское мышление и самостоятельность
— Опыт в B2B-продажах и Business Development
— Умение выстраивать продажи с нуля
— Навыки переговоров и привлечения клиентов
— Понимание Go-to-Market и Customer Development
— Готовность развивать международный рынок
— Будет преимуществом: опыт в B2B SaaS, AI, CRM, MarTech или Enterprise Sales
Задачи:
— Развивать B2B-продажи и формировать sales pipeline
— Искать и привлекать новых клиентов
— Проводить переговоры и заключать сделки
— Тестировать коммерческие гипотезы
— Развивать партнёрства
— Выстраивать Customer Development
— Формировать и реализовывать Go-to-Market стратегию
— Выводить продукт на международные рынки
Условия:
— Роль коммерческого кофаундера, а не обычного sales-менеджера
— Возможность влиять на стратегию и развитие компании
— Работа напрямую с техническим фаундером
— Готовый AI-продукт, который уже разработан и готов к масштабированию
— Возможность построить коммерческое направление с нуля
— Участие в развитии международного рынка
About TestGorilla:
TestGorilla is a 100% remote company founded in 2020, building a skills-based talent discovery platform to replace reliance on resumes with scientific validation of skills. The company aims to place 1 billion people in their dream jobs and is currently scaling up.
About the role:
The Senior People & Talent Operations Partner owns People Ops as a product, including systems, compliance, and self-serve workflows that enable the People & Culture function to run efficiently. The role involves managing payroll, compliance, and HR systems across 35 countries, building AI/automation and self-serve layers, and working in a lean two-person team directly with the Head of People & Culture. The role requires autonomy, candid communication, empathy, structure, and organization.
Responsibilities:
— Uphold company behaviors and foster an inclusive, supportive culture.
— Design, build, and maintain a smart, automated, AI-enabled people journey from pre-boarding to off-boarding.
— Be the technical owner and orchestrator of the HR tech stack, ensuring tools are unified and integrated.
— Own non-Finance payroll, invoicing, contract administration, and compliance across all operating countries.
— Manage data privacy, recordkeeping, and the relationship with the Employer of Record (EOR) vendor.
— Configure and troubleshoot hiring tools to enable hiring managers to run searches independently.
— Maintain documentation for self-serve processes accessible to humans and AI agents.
— Collaborate to maintain a balance between self-serve and human involvement in People processes.
Requirements:
— Passion for TestGorilla's mission.
— Excellent written and verbal English communication skills.
— Experience building and owning sophisticated automations (Zapier, n8n, Make.com) as part of an integrated HR tech stack.
— Experience managing payroll, compliance, or HR operations across multiple countries, ideally with EOR or mixed entities.
— Deep, hands-on HRIS experience; HiBob experience is a plus.
— Product mindset focused on user feedback and iteration.
— Experience working in high-autonomy, async-first, remote-only environments.
— Ability to combine operational rigor with empathy and handle sensitive matters.
— Opinionated, candid, with strong feedback and stakeholder management skills.
— Typically 5+ years of relevant experience, but emphasis on ownership, impact, and progression.
Bonus skills:
— Experience with ATS or hiring platforms like Ashby, Greenhouse, or Lever.
— Experience with EOR providers such as Remote, Deel, or Oyster.
— HRIS implementation or migration experience.
— Experience supporting teams through organizational change.
Conditions:
— Hired as an Individual Contractor.
— Fully remote global team.
— Competitive base pay €56,520 - €70,650 plus Share Appreciation Rights (SARs), no bonus.
— Remote and flexible work with asynchronous hours.
— Remote work budget €1,000 per year or up to €2,000 from day one for laptop purchase.
— Learning and development budget of 3.5% per year with growth opportunities.
— Caregiver support including paid parental leave and tailored return-to-work.
— Unlimited and flexible time off policy.
Application process:
Candidates apply via the provided link and complete an AI-powered skills assessment. Hiring decisions are made by humans. Support and accommodations are available for assessments. Applications close September 20, with interviews following.
Synthesia Roleplay Sessions is a training tool that lets people practice real conversations with AI avatars. Instead of just watching training videos, learners do interactive roleplay exercises, like practicing a sales pitch or handling a customer complaint with an AI coach. The AI gives instant feedback so people know what they did well and what to improve. Managers can use a dashboard to track which employees have completed their training, see how well they performed, and measure if the training actually improved their skills. The whole platform is built around learning by doing rather than just passive video watching.
For your ML engineer role, you'd be building the AI engine that makes the coaching work. That means creating the models that listen to what learners say during roleplay, score their performance, generate helpful feedback in real time, and decide how the AI avatar should respond next based on what the learner does. This is an applied ML position, not a research one. We expect you to have a good understanding of ML but on the other side to be a good product-focused software developer as you will be expected to work on different products.
Please bring with you:
— Ability to apply your machine learning knowledge to solve real product problems.
— At least seven (7) years of experience as a software engineer, with at least 2 years at senior level.
— Experience in a high-performing engineering team operating at scale, whether in a scale-up or established organisation recognised for strong engineering culture.
— Strong alignment with commercial success.
— Pragmatism and bias towards action.
— Comfort with fast iteration.
Why join us?
— We’re living the golden age of AI.
— Our culture is focused on building and empowering people to work fast.
— Serving 50,000+ customers including 50% of the Fortune 500.
— Proprietary AI technology built in-house by world-class AI researchers and engineers.
— Commitment to AI safety, ethics, and security.
The hiring process includes:
— Tech Recruiter Interview (30-40min) covering technical background and experience.
— Delivery and Impact Interview (60min) deep dive into past projects and impact.
— Technical Rounds including Work Scenario Round (75-90min) and System Design Technical Discussion (60min).
— Leadership Retrospective (60min) discussing collaboration, growth, and role expectations.
— Final debrief leading to offer or end of process.
Other important info:
— Preference for role based in-office or remote in UK, Germany, Switzerland or Ireland, with possible support for remote workers elsewhere in Europe.
— Salary starts at EUR/GBP/CHF 120,000 base plus RSUs.
— Full-time employment only, no contractors.
— 25 days of leave plus local holidays.
What you’ll do
Participate in the Master Class Program designed to pivot experienced professionals into Life Sciences Consulting.
Own key workstreams on customer-facing engagements early in the program to create high-impact business solutions.
Collaborate with team members at all levels of Veeva to accelerate consulting skills development.
Contribute to building effective business and operational improvement strategies powered by Veeva’s industry insights and technology.
Support initiatives focused on speeding drug development, launching treatments more effectively, and shaping optimal customer engagement.
Who you are
You are graduating with an advanced degree or have 3-5 years of industry experience.
You are excited to pivot your career into consulting for the Life Sciences industry.
You are eager to join a program with an anticipated start date of April 2027.
Requirements
Advanced degree or 3-5 years of industry experience in a relevant field.
Interest in transitioning into Life Sciences Consulting through the Master Class program.
Ability to contribute to customer-facing engagements and collaborate across teams.
Benefits & perks
Structured Master Class program designed to accelerate consulting skills development.
Exposure to industry-leading software, data, AI, and consulting expertise.
Team description
Veeva Business Consulting combines deep domain knowledge with innovative technology to help Life Sciences companies work more efficiently and connectedly.
The team focuses on speeding drug development, launching treatments, and shaping stakeholder engagement using Veeva’s industry insights and technology.
Location
France (Master Class program, anticipated start April 2027).
eClinical Solutions helps life sciences organizations accelerate clinical development initiatives with expert data services and the elluminate Clinical Data Cloud, which provides centralized data access and advanced analytics for smarter business decisions.
eClinical Solutions is focused on innovation in clinical trials through improved data management and analytics, using their elluminate technology platform to speed up timelines and automate manual processes.
The role involves contributing to this agile data management approach, enabling clients to proactively manage clinical programs and make informed decisions.
About the Role
As a Customer Success Manager at Abnormal AI, you will serve as the primary liaison between customers and internal teams, focusing on successful onboarding, adoption, and ongoing value delivery. You will build and nurture strong customer relationships, align on business goals, and drive measurable outcomes through best practice adoption and strategic planning. You will proactively identify opportunities and risks to help customers maximize their investment and contribute valuable feedback for product improvements. Your role involves collaboration with cross-functional teams and maintaining customer satisfaction and retention.
Who you are
- Skilled at building trust and maintaining relationships with stakeholders at various organizational levels, including executives
- Action-oriented, analytical, and collaborative in approach to customer success and issue resolution
- Dedicated to delivering measurable customer value and ensuring satisfaction throughout the customer lifecycle
- Strong verbal and written communication skills, comfortable handling both strategic discussions and technical conversations
- Solid technical understanding of SaaS products, including internet technologies, networking, and email security solutions
- Proven track record of driving product adoption and supporting long-term customer growth
What you will do
- Act as the main point of contact for assigned customers, developing strategic relationships and guiding platform adoption and success planning
- Deliver regular business reviews (QBRs/EBRs), clearly communicating ROI and aligning on success metrics to support retention and expansion
- Understand customers’ industries, goals, and challenges to provide tailored recommendations and align internal and external stakeholders on success objectives
- Promote awareness and usage of key platform features, provide ongoing education, and identify opportunities for expanded adoption
- Proactively monitor customer health, manage escalations, and collaborate with Product, Engineering, Support, and Sales teams to resolve issues and share actionable insights
- Maintain expert knowledge of the product roadmap and communicate relevant updates and enhancements to customers
- Coordinate with internal teams to develop and execute customer success plans, addressing risks before they impact engagement or satisfaction
Must Haves
- 5+ years of experience in enterprise SaaS, with at least 3+ years in Customer Success, TAM, or support roles
- Proven ability to manage large customer portfolios and develop long-term relationships, including at the executive level
- Excellent communication, presentation, and organizational skills, capable of managing both strategic and technical conversations effectively
- Strong problem-solving skills and experience resolving escalations while maintaining a positive customer experience
- Proficiency with CRM and case management tools such as Salesforce and Jira
- Technical proficiency related to internet technologies, networking, and email security products
- Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or equivalent practical experience
Ищем hands-on DevSecOps / Security специалиста для проекта в сфере regulated crypto / fintech.
Основная задача — разбирать результаты IT/Security-аудитов и технически закрывать выявленные vulnerabilities, security gaps и audit findings.
Что важно:
• DevSecOps / Application / Infrastructure / ICT Security;
• DORA — обязательно;
• MiCA, ISO 27001 или аналогичные стандарты;
• опыт security/compliance-аудитов;
• понимание regulated crypto / fintech;
• умение самостоятельно делать remediation.
Будет плюсом: Fireblocks, crypto custody, MPC, crypto exchanges, custodians, fintech/payment.
Не рассматриваем чистых Compliance Officers, специалистов только по документации и Backend Developers без Security/DevSecOps опыта.
We are seeking an elite, hands-on Senior Security Compliance Consultant (SOC 2 & GRC Specialist) to lead a critical, company-wide SOC 2 Type II audit readiness initiative. In this strategic engagement, you will perform comprehensive gap analyses, assess existing security controls, design robust compliance workflows, and drive cross-functional teams toward audit completion.
The ideal candidate brings a proven track record in GRC frameworks, control mapping, evidence automation, and policy development. Utilizing automated compliance platforms such as Sprinto, you will build repeatable compliance processes, validate technical controls, and ensure a seamless audit experience across the entire organization.
General Information (About the Client):
Our client is a fast-scaling, cloud-native technology platform committed to maintaining enterprise-grade trust, security, and data privacy. To support their rapid commercial growth and enterprise sales pipeline, they are establishing a formal, highly disciplined security governance model.
They operate a modern, cloud-first environment where compliance is treated not as a passive checklist, but as an active, automated operational advantage. By leveraging modern GRC platforms and fostering a security-conscious culture, they provide an empowering environment for compliance experts to drive real architectural and procedural improvements.
Tasks and Deliverables:
SOC 2 Readiness & Gap Analysis: Conduct a thorough assessment of existing technical and operational security controls, pinpointing compliance gaps and building an actionable remediation roadmap.
Control Design & Implementation: Author, refine, and operationalize security controls, policies, and procedures aligned with SOC 2 Trust Services Criteria (TSC) and PCI DSS standards.
Automated Evidence Collection: Lead evidence-gathering workflows using automated GRC tooling (Sprinto), ensuring all technical artifacts, access logs, and policy attestations are validated and audit-ready.
PCI DSS Guidance: Provide expert advisory on maintaining PCI DSS alignment alongside SOC 2, ensuring overlapping control requirements are mapped efficiently to reduce operational drag.
Cross-Functional Coordination: Collaborate with engineering, DevOps, HR, and IT teams to embed compliance workflows into daily operations without slowing down feature execution.
Auditor Interface & Readiness: Serve as the primary liaison during the audit preparation phase, coordinating directly with external auditors to present evidence, resolve findings, and ensure a successful audit cycle.
Required Experience:
SOC 2 Mastery: Proven track record of leading end-to-end SOC 2 readiness, gap remediation, and audit preparation initiatives for cloud-native or B2B SaaS companies.
GRC & PCI DSS Acumen: Deep familiarity with Governance, Risk, and Compliance (GRC) frameworks, risk assessment methodologies, and PCI DSS compliance requirements.
Tooling Proficiency (Sprinto): Direct, practical experience leveraging automated compliance and evidence-collection platforms, specifically Sprinto (or equivalent modern platforms like Vanta/Drata).
Policy & Control Mapping: Exceptional capability to author clear, enforceable security policies and translate abstract regulatory requirements into concrete engineering controls.
Cross-Functional Facilitation: Strong stakeholder management skills with a history of driving accountability across distributed engineering, product, and operations teams.
Who we need
We are looking for a Junior DevOps Engineer to support and develop the infrastructure of a large-scale IT product. This is a great opportunity to grow quickly as a professional, work with modern technologies, automate routine tasks, participate in real incidents, and be part of a friendly engineering team.
Responsibilities:
Administration and support of service operations
Setting up build and code delivery processes (CI/CD)
Automation and optimization of routine tasks
Key qualifications
1.5+ years of commercial DevOps experience
Experience working with Linux
Knowledge of Ansible
Knowledge of Docker
Experience with Kubernetes (6+ months)
Conversational English level B1 (Intermediate) or higher
Nice to have:
Basic operational knowledge of PostgreSQL
Experience working with a large number of bare-metal servers
Experience with cloud platforms (e.g., AWS, OVH, Cloudflare)
We offer you
Flexible schedules and opportunity to work remotely.
Ambitious and supportive team who love what they do, appreciate each other, and grow together.
Internal programs for adaptation and training, development of soft skills, and leadership abilities.
Partial compensation for participating in external training and conferences.
Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
Corporate prices on hotels and travel services.
MyTime Day Off - an extra non-working day without loss of compensation.
Anthropic is an AI safety and research company building reliable, interpretable AI systems like the Claude family of large language models.
About the role
Prompts specify what Claude does. Evals measure whether it did. The Product Prompt and Eval Design team handles both for product design: the system prompt greeting new users, tool descriptions deciding whether Claude searches, instructions maintaining quality, and evals testing all of it. The role focuses on building evals that check prompts, the harness running them, and tools enabling designers to do this work independently. It involves close collaboration with surface owners, engineers, and prompt engineering teams during model releases.
Key responsibilities:
— Write and revise prompts behind Claude's tools, features, and behaviors on product surfaces; test, fix, ship, and confirm prompts.
— Build graders to validate prompt fixes and rerun on new models; automate evals from designers' rubrics and analyze transcripts.
— Develop visual, low-code eval tools for designers without engineering help: assemble comparison sets, convert rubrics into graders, compare prompt variants, and present results.
— Observe designers using tools and simplify them.
— Support model releases by testing surfaces, writing prompt fixes and migrations, and creating prompts for new features.
— Establish and scale the eval harness to test 50-100 tools with reliable settings, maintain eval stability across models, and diagnose regressions.
— Package issues unfixable by prompting for training, including graders, human-feedback questions, and good/bad pairs.
Minimum qualifications:
— Production-quality Python.
— Experience building and maintaining evaluation pipelines for LLM products: graders, rubrics, comparison sets, regression suites, and their orchestration.
— Experience creating internal tools with user-friendly interfaces for non-coders.
— Experience setting up test harnesses, sandboxing tool calls, and stabilizing settings for comparable runs.
— Experience shipping prompts or working closely with prompt shippers, understanding prompt failures across models.
— Ability to read transcripts beyond scores.
Preferred qualifications:
— Experience within a model-launch cycle.
— A/B testing experience linking offline evals to online outcomes.
— Front-end or notebook-to-app experience and insights on eval result legibility.
— Experience converting product rubrics into training signals: graders, human-feedback questions, or preference pairs.
— Concern for Claude's behavior for users, beyond metric changes.
Logistics:
— Minimum education: Bachelor’s degree or equivalent.
— Location-based hybrid policy: at least 25% office presence expected.
— Visa sponsorship available with legal support.
Anthropic values diversity and encourages applications from underrepresented groups. The company emphasizes AI safety and ethical implications, fostering a collaborative environment focused on impactful AI research.
Compensation:
— Annual salary range: $305,000 - $385,000 USD.
Work location:
— Hybrid in San Francisco or New York offices.
About Upsun (formerly Platform.sh): Upsun is a cloud application platform designed for hybrid teams where AI agents write and test code and humans focus on problem-solving. It offers predictable performance, secure and compliant environments, real-time observability, fast cloning and provisioning, and AI-ready features. The company supports a global remote workforce and values curiosity, innovation, and collaboration.
Impact of a Customer Retention Manager:
As a Customer Retention Manager, you will protect and grow revenue across a high-volume portfolio of customer accounts through proactive human outreach and health monitoring. You will build relationships at scale, catch risks early, and ensure renewal conversations are natural and low-friction. You will work within workflows, health scoring, automation, and segmentation to scale retention effectively. Reporting to the VP of Customer Success, you will collaborate with Sales, Customer Success, Product, Data, and GTM teams to inform retention strategy and engagement models.
What to expect:
— Manage a rolling pipeline of customer renewals, initiating conversations ahead of contract expiration and driving accounts to close.
— Help build and improve scalable retention and renewal workflows using Salesforce and integrated tools.
— Own direct outreach to smaller and long-tail accounts by proactively building relationships.
— Contribute to designing customer lifecycle journeys, engagement triggers, and tech-touch motions.
— Use customer health scoring frameworks to identify at-risk accounts early and develop save strategies.
— Support implementation of automated outreach, lifecycle campaigns, and renewal risk workflows, and identify opportunities to leverage AI and automation.
— Negotiate pricing, contract terms, and multi-year agreements within company guidelines.
— Partner with Customer Success Managers and Account Executives to identify and close upsell and cross-sell opportunities during renewals.
— Collaborate closely with internal teams to support retention strategy and customer engagement.
What you bring:
— Experience managing a rolling renewal pipeline and engaging customers ahead of contract expiration.
— Commercial negotiation skills for pricing, contract terms, and multi-year agreements.
— Ability to identify at-risk accounts early and collaborate on save strategies.
— Hands-on experience with Salesforce or similar CRM, including operational workflows or lifecycle processes.
— Solid understanding of customer health scoring, lifecycle automation, and retention strategy.
— Proven ability to identify upsell and cross-sell opportunities in partnership with CSMs and Account Executives.
— Comfort operating across customer-facing engagement and systems/process design conversations.
— Commitment to continuous improvement and seeking better ways to engage customers and support scalable operations.
Where we hire:
Remote work with focus on candidates located in the UK, France, Spain, Germany, or Canada. No visa sponsorship available; candidates must be authorized to work in these countries.
How we hire:
Four video interviews via Google Meet: Talent Acquisition (45 min), Hiring Manager (60 min), Team (60 min), Executive (45 min). Background checks required.
What we offer:
— A product with positive impact as a proud B Corp.
— Recognized workplace by Forbes and France’s Best Workplaces for Women.
— Flexible, open, and inclusive culture valuing employee voice.
— Global diverse team.
— Benefits including flexible PTO, comprehensive healthcare (UK, Canada, France, Spain, USA), company stock options, professional development budget, office equipment budget, wellness budget, annual team gatherings, internet reimbursement, inclusive parental leave, and remote work travel program.
You belong here:
Upsun celebrates diversity and fosters an inclusive, equitable, and supportive workplace. Accommodations are available during the hiring process to ensure accessibility and comfort.
Impact of a Billing Systems Architect
As an Enterprise Billing Systems Architect at Upsun, you are the technical anchor of our billing infrastructure, playing a vital role in ensuring our revenue operations, pricing structures, and financial integrations run seamlessly as our business scales. Picking up primary ownership from our implementation partner, you serve as the dedicated technical lead bridging Finance, Product, and Engineering.
You’re deeply analytical, systems-minded, and collaborative—someone who thrives on translating complex business, pricing, and accounting rules into reliable system logic. Working downstream from our core engineering and data mediation teams, you ensure the integrity of our Quote-to-Cash (Q2C) platform while continuously optimizing platform performance and automation.
Beyond day-to-day platform administration, you contribute to the long-term evolution of our billing architecture—supporting new pricing model launches, complex usage rating schemes, and financial system integrations. Your attention to detail, technical versatility, and cross-functional mindset ensure our revenue pipeline remains scalable, compliant, and friction-free.
What to expect
Billing Infrastructure & Administration:
Serve as the hands-on technical owner of our BillingPlatform environment, configuring catalogs, price cards, usage rating rules, and automated invoice schedules.
System Operations & Maintenance:
Own ongoing platform health, including system updates, pricing launches, recurring bill-run troubleshooting, sync exception handling, and root-cause issue resolution.
Data Ingestion & Analysis:
Utilize SQL to perform data validation, rating engine auditing, and operational reporting while collaborating with Engineering to receive mediated usage data (e.g., via DigitalRoute or Kafka).
Integrations & API Management:
Maintain and optimize clean, API-driven integrations connecting BillingPlatform to upstream CRMs (e.g. Salesforce), downstream ERP/GL tools (e.g., NetSuite), and payment gateways (e.g., Stripe).
Revenue Recognition Alignment:
Partner closely with Accounting to ensure system rating rules, revenue schedules, and general ledger mappings satisfy ASC 606 and IFRS 15 compliance standards.
Cross-Functional Collaboration:
Gather technical and operational requirements directly from Accounting, Finance, Sales Ops, and Product teams, translating their vision into sustainable platform configuration.
Data Integrity & Migration:
Maintain billing data continuity and manage subscription data updates or migrations without disrupting ongoing financial operations or revenue recognition flows.
What you bring
Q2C Platform Experience:
Proven hands-on experience configuring and administering enterprise Quote-to-Cash or billing platforms (e.g., Zuora, Salesforce Revenue Cloud/CPQ, NetSuite Billing, Aria Systems, or BillingPlatform).
Data & Technical Skills:
Strong proficiency with SQL for querying and auditing billing data, alongside a solid grasp of REST APIs, webhooks, and ETL workflows.
Modern Pricing Expertise:
Experience supporting complex SaaS or infrastructure pricing models—such as PLG, hybrid commitment-plus-usage, tiered rates, and consumption-based/metered billing.
Revenue Recognition Knowledge:
Practical understanding of rev rec fundamentals (ASC 606 / IFRS 15) and how accounting rules dictate billing engine design.
Cross-Functional Communication:
Ability to bridge technical language and financial business logic, effectively collaborating with engineering teams and accounting stakeholders alike.
Problem Solving & Troubleshooting:
A methodical approach to diagnosing system sync errors, rating anomalies, and integration edge cases to ensure operational continuity.
Bonus points
Experience with DigitalRoute mediation software or Kafka event-stream data intake
Previous exposure to cloud infrastructure, PaaS, or developer-platform usage metrics
Background supporting system migrations from implementation partners into internal teams
Where we hire
Remote work with focus on Australia, Canada, France, Germany, Spain, the United Kingdom, and the United States. No visa sponsorship.
How we hire
Five video interviews on Google Meet including Talent Acquisition, Hiring Manager, Engineering team, Finance team, and Executive (CFO). Background checks required.
What we offer
A product you can believe in as a proud B Corp.
Award-winning workplace recognized by Forbes and France’s Best Workplaces for Women.
A culture valuing voice, flexibility, openness, and inclusivity.
A global team with diverse backgrounds.
Benefits including flexible PTO, comprehensive healthcare (UK, Canada, France, Spain, USA), company stock options, professional development budget, office equipment budget, wellness budget, annual team gatherings, internet reimbursement, inclusive parental leave, and remote work travel program.
You belong here
Commitment to diversity, inclusion, equity, and support for accommodations during hiring process.
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