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Location: India Who We Are: Galaxy Digital Inc. (Nasdaq: GLXY) is a global leader in digital assets and data center infrastructure, growing the economy that runs on code. Galaxy delivers the onchain infrastructure that connects institutions to digital assets, including trading, advisory, asset management, staking, self-custody, and tokenization. Galaxy also develops and operates data center infrastructure to power AI and HPC workloads. Anchored by its Helios campus in Texas, Galaxy is building a multi-gigawatt pipeline of more than 5.7 GW of potential capacity, positioning it among the largest and fastest-growing data center developers in North America. The Company is headquartered in New York City, with offices across North America, Europe, the Middle East, and Asia. Additional information about Galaxy's businesses and products is available on www.galaxy.com . What We Value: We are a diverse team of free thinkers, and fast movers united to help investors and creators energize the global economy. We are looking for individuals who thrive in a culture of builders and overachievers and embrace high performance, transparent feedback, and a mission-first approach. Our culture shapes our way of working and gets us where we want to be. Seek Excellence. Be Selective To Be Effective. Be Highly Aligned, Loosely Coupled. Disagree Transparently. Encourage Independent Decision-Making. Build Dream Teams. Who You Are: You are a seasoned, execution-focused Technical Program Manager who thrives in fast-paced environments and brings structure to ambiguity. You are comfortable operating across time zones and functions, partnering with engineering, product, and business stakeholders to drive high-quality delivery—ideally within financial services or retail-facing platforms. You own the operational side of software delivery, including intake, prioritization, tracking, and stakeholder coordination. You ensure work is clearly defined, appropriately scoped, and consistently progressing. You proactively surface blockers, drive follow-ups, and maintain visibility across teams on the progress of all deliverables for your team. You have the technical depth to understand how systems connect and where risks emerge. While not hands-on coding, you can engage in architecture discussions, navigate dependencies, and confidently represent technical progress to both engineers and business stakeholders. You are equally comfortable leading complex, multi-team initiatives and diving into execution details, operating with urgency and independence, and can confidently represent globally distributed teams at the executive level. Based in India you play a key role in bridging teams across New York and India, enabling consistent communication and execution. What You’ll Do: Act as a key execution partner to the India-based Head of Galaxy Retail (G1) and NY-based Head of Data supporting multiple engineering teams (20–30 developers across New York and India) Serve as the central point of accountability for execution across both Retail Engineering and Data Engineering, aligning business priorities with technical delivery Ensuring requests are captured, clearly defined, scoped, and prioritized Maintain a real-time view of team resourcing, priorities, and delivery progress, identifying conflicts, risks, and gaps early Drive structured execution across time zones, partnering closely with tech leads to maintain consistent delivery rhythms Leverage AI tools to improve productivity, decision-making, and output quality in your day-to-day work Contribute to improving delivery standards and operational maturity across the Technology organization What We’re Looking For: 7+ years of experience in Technical Program Management, with direct involvement in engineering-led delivery Strong track record of leading complex, cross-functional initiatives across multiple engineering teams and time zones Proven ability to manage intake, triage requests, and define scope and priorities with technical stakeholders Experience tracking resource allocation across teams and proactively identifying capacity risks or gaps Demonstrated ability to drive execution—organizing work, following through, and unblocking teams Ability to engage deeply with technical systems, architecture, and dependencies without being hands-on coding Experience in digital assets and financial markets, including experience delivering technology initiatives in retail finance environments Prior experience as a software engineer or in a hands-on technical role using databricks is a plus What We Offer: Competitive base salary and discretionary bonus Company-paid health and protective benefits for employees and their eligible dependents Free virtual coaching and counseling sessions Opportunities to learn about the Crypto industry Smart, entrepreneurial, and fun colleagues Employee Resource Groups *Benefits may vary depending on location. Apply now and join us on our mission to engineer a new economic paradigm. Galaxy respects diversity and seeks to provide equal employment opportunities to all employees and job applicants for employment without regard to actual or perceived age, race, color, creed, religion, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital or partnership or caregiver status, ancestry, national origin, citizenship status, disability, military or veteran status, protected medical condition as defined by applicable state or local law, genetic information or predisposing genetic characteristic, or other characteristic protected by applicable federal, state, or local laws and ordinances. We will endeavor to make a reasonable accommodation to the known limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete the application process or to participate in an interview, please contact careers@galaxy.com.

Location: San Francisco, CA • New York, NY • United States Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! We’re looking for technically-minded product designers who are excited to shape how teams build together. At Figma, design isn’t just how something looks—it’s how it works, how it feels, and how it scales. Our designers are systems thinkers, prototypers, storytellers, and craftspeople who care deeply about quality and collaboration. In this role, you’ll turn ambiguity into clarity, push the product forward with engineers, PMs, and researchers, and help us invent new ways for people to design and build products together. The Core Experience team shapes how people create in Figma—from foundational tools like Auto Layout and Text to the interactions that make working on the canvas feel intuitive and precise. We’re looking for an experienced Product Designer to lead major efforts across the core editor and help define how it evolves as AI and code change the way people build products. You’ll bring a strong point of view, deep interaction design craft, and curiosity about complex systems. Working closely with engineering, product, research, and designers across Figma, you’ll set direction and stay hands-on, turning ambitious ideas into experiences people use every day. With an eye for simplicity and craft, curiosity for complex systems, and an appetite for technical challenges, you can help define the future of how software is made. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you’ll do at Figma: Lead the design of core editor experiences, including foundational concepts like Auto Layout, Text, and canvas interactions, from identifying opportunities through prototyping, shipping, and iteration Help us define and champion a clear vision for how the editor should evolve, translating that vision into concrete proposals, design principles, and priorities with product and engineering partners Explore how direct manipulation, AI, and code can work together, prototyping ways for people to move between generating, editing, and refining their work while retaining creative control Ground decisions in user research, product data, and close observation of how people create, using that evidence to test assumptions and refine your point of view Contribute to our design org’s culture by participating in design critiques, mentoring peers, and sharing best practices across teams We'd love to hear from you if you have: 8+ years of experience in product design, including leading complex software projects from early exploration through launch and iteration A portfolio of shipped work demonstrating interaction design and visual craft, including examples of making sophisticated workflows easier to understand and use The ability to guide decision-making with structured thinking, clearly articulated rationale, and user-centered research A knack for figuring out ambiguous problems in complex systems, and shaping them into simple solutions with clear goals Experience researching, prototyping, or building products with AI and other emerging tools to uncover new patterns for creativity and collaboration While it’s not required, it’s an added plus if you also have: Experience designing creative tools, editors, canvas interfaces, or other products with rich, direct manipulation interactions A design/development hybrid background, or experience building websites or apps A history of working on canvas-based interfaces or tools that support creative workflows Experience with code-based prototyping, front-end development, or workflows that connect design and implementation At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Pay Transparency Disclosure Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer‑provided paid flexible PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law. Annual Base Salary Range: $169,000 — $303,000 USD At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status , or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com . These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. Examples of accommodations include but are not limited to: Holding interviews in an accessible location Enabling closed captioning on video conferencing Ensuring all written communication be compatible with screen readers Changing the mode or format of interviews To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice . Application limits: To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles: Candidates may submit up to 5 applications during any rolling 30-day period. Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection. Once the applicable days has passed, candidates are welcome to apply again.

Location: United Kingdom - Remote About Smartcat Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises. We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one. Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale. Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us. Join us in unlocking global potential, one human and agent team at a time. WHY YOU SHOULD JOIN OUR TEAM You’ll win and grow Smartcat’s largest enterprise relationships, owning a small set of named strategic accounts and new enterprise prospects and running the full sales cycle. Our largest customers often start with Smartcat in a single team, and the opportunity is to change how the whole organization creates and adapts content across marketing, product, and other functions, replacing work it pays agencies, language service providers, and internal teams to do today. You’ll lead a cross-functional account team that includes AI Strategists, who run consulting-style assessments of a customer’s current and future state and develop the recommendations and business case you’ll use to win. As our offering grows, you’ll help shape how Smartcat sells to the enterprise. MISSION Win and grow Smartcat’s largest enterprise relationships by turning an initial foothold into a funded, multi-year content transformation across a customer’s functions, business units, and markets, building executive sponsorship from the project team to the C-suite. OUTCOMES Win new business and expand strategic accounts by running the full sales cycle, from outbound prospecting and discovery through negotiation, signature, and expansion Turn an initial foothold into a broader content transformation across functions, business units, and markets, opening new buying centers before an active project exists Build relationships from project teams to the C-suite, developing several champions and reaching the executive who owns the business outcome and the budget Lead the value conversation yourself, building a quantified business case covering cost, speed, capacity, and quality, and partner with AI Strategists to deepen it through current- and future-state assessments Negotiate customized multi-year agreements through procurement, legal, security, and AI governance reviews, protecting value rather than discounting Lead the account team around one account strategy, including AI Strategists, Solutions Engineers, Technical Account Managers, Forward Deployed Engineers, Product, and executives, with delivery scope agreed before close Forecast accurately, call risk early, and bring customer insight back to Product to shape our enterprise offering and sales playbook HOW YOU’LL RAMP By Day 30: Learn Smartcat’s platform, AI agent capabilities, and enterprise value story, along with how AI Strategists, Solutions Engineers, Technical Account Managers, and Forward Deployed Engineers each contribute to an account Get oriented on your named strategic accounts and target prospects: current footprint, key stakeholders, buying centers, and whitespace Meet your account team partners across AI Strategy, Solutions Engineering, Technical Account Management, Product, and leadership By Day 60: Have an account strategy in place for each named account, with a plan to open new buying centers and build champions across functions Be running outbound and discovery on selected new enterprise prospects Begin building quantified business cases for priority accounts, with AI Strategists where an assessment will strengthen them By Day 90: Have active, multi-threaded opportunities in your accounts, with relationships reaching executive sponsors who own the business outcome and the budget Present a business case to a customer executive, and be moving at least one opportunity toward a funded multi-year agreement Deliver an accurate forecast, with risk called early WHAT YOU’VE ACCOMPLISHED 10+ years of enterprise software sales experience, including 5+ years owning strategic or named enterprise accounts A track record of personally creating and closing large, multi-year enterprise agreements, ideally eight figures in total contract value, and growing them afterward Experience turning a narrow initial use case into a larger, funded initiative across a customer’s organization Proven ability to sell to C-level executives and navigate complex buying groups across business, technical, finance, procurement, and legal stakeholders Skill in building a quantified business case with customers, and fluency in structured methods such as MEDDPICC Experience leading a virtual team of solution consultants, services, and customer success colleagues across reporting lines while keeping accountability for the deal Comfort creating and closing opportunities with an evolving offering and lean infrastructure Experience selling platform, data, security, or workflow software to large enterprises; experience with content, marketing, or localization technology is a plus Excellent written and verbal communication, and the judgment to challenge customers and disqualify weak opportunities Why joining Smartcat might be your best move so far A global, connected team We’re a team of 200+ people across 30+ countries, working together through a hub-and-spoke model anchored in eight key locations: New York, London, Lisbon, Costa Rica, Serbia, Armenia, Georgia, and Spain.  Most of our roles are remote-friendly, giving you the flexibility to do your best work from where you thrive. For customer-facing teams, we prioritize proximity to our customers, ensuring we stay deeply connected to their needs and deliver an exceptional experience.  No matter where you’re based, you’ll be part of a highly collaborative, globally-distributed team that values ownership, speed, and meaningful impact. Be part of an AI Native Organization We are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high-impact work. We embrace new ideas and encourage all Smartcaters, regardless of level or department, to manage their own AI Agents. At Smartcat you’ll shape how AI transforms the workplace and play an integral role in ensuring Smartcat remains a leader in AI innovation. Innovating a $100 Billion industry Smartcat is reshaping the $100B multilingual content industry with an AI-powered platform that makes it easy for companies to create, translate, and localize global content at scale. Our platform enables enterprise teams to move away from slow,  traditional outsourcing methods, and achieve fast, high-quality results, at a fraction of the cost. Join the rocketship to scale-up 10x and beyond together We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here. Smartcat Culture Code : Where Diversity Meets High Performance At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment.

Location: Portugal - Remote; Serbia - Remote; Spain - Remote About Smartcat Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises. We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one. Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale. Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us. Join us in unlocking global potential, one human and agent team at a time. WHY YOU SHOULD JOIN OUR TEAM You’ll win and grow Smartcat’s largest enterprise relationships, owning a small set of named strategic accounts and new enterprise prospects and running the full sales cycle. Our largest customers often start with Smartcat in a single team, and the opportunity is to change how the whole organization creates and adapts content across marketing, product, and other functions, replacing work it pays agencies, language service providers, and internal teams to do today. You’ll lead a cross-functional account team that includes AI Strategists, who run consulting-style assessments of a customer’s current and future state and develop the recommendations and business case you’ll use to win. As our offering grows, you’ll help shape how Smartcat sells to the enterprise. MISSION Win and grow Smartcat’s largest enterprise relationships by turning an initial foothold into a funded, multi-year content transformation across a customer’s functions, business units, and markets, building executive sponsorship from the project team to the C-suite. OUTCOMES Win new business and expand strategic accounts by running the full sales cycle, from outbound prospecting and discovery through negotiation, signature, and expansion Turn an initial foothold into a broader content transformation across functions, business units, and markets, opening new buying centers before an active project exists Build relationships from project teams to the C-suite, developing several champions and reaching the executive who owns the business outcome and the budget Lead the value conversation yourself, building a quantified business case covering cost, speed, capacity, and quality, and partner with AI Strategists to deepen it through current- and future-state assessments Negotiate customized multi-year agreements through procurement, legal, security, and AI governance reviews, protecting value rather than discounting Lead the account team around one account strategy, including AI Strategists, Solutions Engineers, Technical Account Managers, Forward Deployed Engineers, Product, and executives, with delivery scope agreed before close Forecast accurately, call risk early, and bring customer insight back to Product to shape our enterprise offering and sales playbook HOW YOU’LL RAMP By Day 30: Learn Smartcat’s platform, AI agent capabilities, and enterprise value story, along with how AI Strategists, Solutions Engineers, Technical Account Managers, and Forward Deployed Engineers each contribute to an account Get oriented on your named strategic accounts and target prospects: current footprint, key stakeholders, buying centers, and whitespace Meet your account team partners across AI Strategy, Solutions Engineering, Technical Account Management, Product, and leadership By Day 60: Have an account strategy in place for each named account, with a plan to open new buying centers and build champions across functions Be running outbound and discovery on selected new enterprise prospects Begin building quantified business cases for priority accounts, with AI Strategists where an assessment will strengthen them By Day 90: Have active, multi-threaded opportunities in your accounts, with relationships reaching executive sponsors who own the business outcome and the budget Present a business case to a customer executive, and be moving at least one opportunity toward a funded multi-year agreement Deliver an accurate forecast, with risk called early WHAT YOU’VE ACCOMPLISHED 10+ years of enterprise software sales experience, including 5+ years owning strategic or named enterprise accounts A track record of personally creating and closing large, multi-year enterprise agreements, ideally eight figures in total contract value, and growing them afterward Experience turning a narrow initial use case into a larger, funded initiative across a customer’s organization Proven ability to sell to C-level executives and navigate complex buying groups across business, technical, finance, procurement, and legal stakeholders Skill in building a quantified business case with customers, and fluency in structured methods such as MEDDPICC Experience leading a virtual team of solution consultants, services, and customer success colleagues across reporting lines while keeping accountability for the deal Comfort creating and closing opportunities with an evolving offering and lean infrastructure Experience selling platform, data, security, or workflow software to large enterprises; experience with content, marketing, or localization technology is a plus Excellent written and verbal communication, and the judgment to challenge customers and disqualify weak opportunities Why joining Smartcat might be your best move so far A global, connected team We’re a team of 200+ people across 30+ countries, working together through a hub-and-spoke model anchored in eight key locations: New York, London, Lisbon, Costa Rica, Serbia, Armenia, Georgia, and Spain.  Most of our roles are remote-friendly, giving you the flexibility to do your best work from where you thrive. For customer-facing teams, we prioritize proximity to our customers, ensuring we stay deeply connected to their needs and deliver an exceptional experience.  No matter where you’re based, you’ll be part of a highly collaborative, globally-distributed team that values ownership, speed, and meaningful impact. Be part of an AI Native Organization We are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high-impact work. We embrace new ideas and encourage all Smartcaters, regardless of level or department, to manage their own AI Agents. At Smartcat you’ll shape how AI transforms the workplace and play an integral role in ensuring Smartcat remains a leader in AI innovation. Innovating a $100 Billion industry Smartcat is reshaping the $100B multilingual content industry with an AI-powered platform that makes it easy for companies to create, translate, and localize global content at scale. Our platform enables enterprise teams to move away from slow,  traditional outsourcing methods, and achieve fast, high-quality results, at a fraction of the cost. Join the rocketship to scale-up 10x and beyond together We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here. Smartcat Culture Code : Where Diversity Meets High Performance At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment.

Location: Thailand - Remote About Smartcat Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises. We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one. Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale. Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us. Join us in unlocking global potential, one human and agent team at a time. WHY YOU SHOULD JOIN OUR TEAM You’ll join a newly formed Technical Account Management team built to make sure every Smartcat customer, at every tier, can reach a human technical expert 24/7. AI already resolves a growing share of customer issues, so you’ll own the escalations beyond what AI can handle: technical troubleshooting, integrations, and workflow questions, solved in an AI-forward way. You’ll be assigned a portfolio of accounts, and on our largest accounts you’ll be the named technical resource and work directly with the account executive. MISSION Be the trusted technical expert behind Smartcat’s customers: meet their needs with passion and approachability, resolve complex escalations with AI-first problem solving, keep integrations and workflows healthy, and give customers around the world fast, expert technical support at any hour. OUTCOMES Act as the technical point of contact for an assigned portfolio of accounts within your tier (Strategic, Enterprise, or Corporate), partnering with the account team on each Take ownership of customer escalations that go beyond what Smartcat’s AI capabilities can resolve, using technical troubleshooting and AI tools to reach resolution quickly Resolve customer inquiries and requests in modern ticketing systems such as Zendesk and YouTrack, maintaining a consistently high customer satisfaction rate Provide 24/7 coverage as part of a globally distributed team, so every customer can reach a human regardless of tier Own technical onboarding and implementation: API and connector integrations (CMS, TMS, DAM, dev tools), SSO/SAML setup, workspace architecture, and workflow configuration Escalate feature requests, bugs, and issues that need engineering to Support, Product, and Engineering with clear reproduction steps, and own root-cause communication through resolution Advise customers on best-practice use of Smartcat’s platform (CAT tools, AI Coworkers, Marketplace, PDF pipeline, custom workflows) to maximize adoption and ROI Monitor technical health signals (integration failures, API error rates, usage drop-offs) and flag risk to the account team before it becomes churn Collaborate with engineers, analysts, testers, success managers, and product managers, and relay customer technical feedback to influence the roadmap Develop and maintain help center content, internal documentation, runbooks, and reusable integration patterns, using AI to keep them current Support renewal and expansion conversations with technical proof points: performance data, integration health, and use-case expansion opportunities How the tiers differ: On Strategic accounts (our largest named customers), you’ll be the go-to technical resource and work directly with the assigned account executive. On Enterprise and Corporate accounts, you’ll cover a larger number of accounts, with less day-to-day customer-facing time and more emphasis on efficient, AI-powered issue resolution. HOW YOU’LL RAMP By Day 30: Learn Smartcat’s platform end to end: CAT tools, AI Coworkers, Marketplace, PDF pipeline, custom workflows, and the integration and API landscape Learn how AI handles first-line customer issues today, where human escalation takes over, and how tickets flow through Zendesk and YouTrack Meet your account team, Support, Product, and Engineering counterparts, and get oriented on your assigned accounts: architecture, integrations, open issues, and health signals By Day 60: Resolve customer escalations independently, using AI tools to diagnose and solve, and escalating to Engineering with clear reproduction steps when needed Lead technical onboarding or integration work for at least one account Monitor health signals across your accounts and flag at least one emerging risk to the account team By Day 90: Carry your full account portfolio, including your share of 24/7 coverage Run a technical workshop with a customer’s team and summarize it cleanly for their business stakeholders Contribute help center content, a runbook, or a reusable integration pattern to the team’s library, and relay customer feedback that informs Product and Engineering WHAT YOU’VE ACCOMPLISHED Background in the localization or translation industry, for example as a localization engineer at a translation agency or language service provider, with a strong understanding of languages and international customers An AI-first approach to problem solving: you already use AI tools to troubleshoot, diagnose, and work faster Exceptional troubleshooting and problem-solving skills, with a track record of owning issues through resolution A genuine love of helping and teaching people, and excellent written communication skills in English Working knowledge of REST APIs and webhooks, and comfort reading logs and debugging integration failures; scripting experience (Python or JavaScript) is a plus Experience with ticketing systems such as Zendesk and YouTrack The ability to explain technical root cause to both engineers and non-technical stakeholders, and to run a technical workshop with a customer’s team and then summarize it cleanly for their VP Comfort owning multiple accounts at once and prioritizing under pressure, including during crisis de-escalation Experience working on remote, globally distributed teams Openness to feedback and to others’ opinions and ideas, and eagerness to grow Bonus: technical support or quality assurance experience, and experience with CMS/TMS integrations or content supply chain tooling Why joining Smartcat might be your best move so far A global, connected team We’re a team of 200+ people across 30+ countries, working together through a hub-and-spoke model anchored in eight key locations: New York, London, Lisbon, Costa Rica, Serbia, Armenia, Georgia, and Spain.  Most of our roles are remote-friendly, giving you the flexibility to do your best work from where you thrive. For customer-facing teams, we prioritize proximity to our customers, ensuring we stay deeply connected to their needs and deliver an exceptional experience.  No matter where you’re based, you’ll be part of a highly collaborative, globally-distributed team that values ownership, speed, and meaningful impact. Be part of an AI Native Organization We are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high-impact work. We embrace new ideas and encourage all Smartcaters, regardless of level or department, to manage their own AI Agents. At Smartcat you’ll shape how AI transforms the workplace and play an integral role in ensuring Smartcat remains a leader in AI innovation. Innovating a $100 Billion industry Smartcat is reshaping the $100B multilingual content industry with an AI-powered platform that makes it easy for companies to create, translate, and localize global content at scale. Our platform enables enterprise teams to move away from slow,  traditional outsourcing methods, and achieve fast, high-quality results, at a fraction of the cost. Join the rocketship to scale-up 10x and beyond together We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here. Smartcat Culture Code : Where Diversity Meets High Performance At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment.

Location: Serbia - Remote; Spain - Remote About Smartcat Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises. We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one. Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale. Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us. Join us in unlocking global potential, one human and agent team at a time. WHY YOU SHOULD JOIN OUR TEAM You’ll join a newly formed Technical Account Management team built to make sure every Smartcat customer, at every tier, can reach a human technical expert 24/7. AI already resolves a growing share of customer issues, so you’ll own the escalations beyond what AI can handle: technical troubleshooting, integrations, and workflow questions, solved in an AI-forward way. You’ll be assigned a portfolio of accounts, and on our largest accounts you’ll be the named technical resource and work directly with the account executive. MISSION Be the trusted technical expert behind Smartcat’s customers: meet their needs with passion and approachability, resolve complex escalations with AI-first problem solving, keep integrations and workflows healthy, and give customers around the world fast, expert technical support at any hour. OUTCOMES Act as the technical point of contact for an assigned portfolio of accounts within your tier (Strategic, Enterprise, or Corporate), partnering with the account team on each Take ownership of customer escalations that go beyond what Smartcat’s AI capabilities can resolve, using technical troubleshooting and AI tools to reach resolution quickly Resolve customer inquiries and requests in modern ticketing systems such as Zendesk and YouTrack, maintaining a consistently high customer satisfaction rate Provide 24/7 coverage as part of a globally distributed team, so every customer can reach a human regardless of tier Own technical onboarding and implementation: API and connector integrations (CMS, TMS, DAM, dev tools), SSO/SAML setup, workspace architecture, and workflow configuration Escalate feature requests, bugs, and issues that need engineering to Support, Product, and Engineering with clear reproduction steps, and own root-cause communication through resolution Advise customers on best-practice use of Smartcat’s platform (CAT tools, AI Coworkers, Marketplace, PDF pipeline, custom workflows) to maximize adoption and ROI Monitor technical health signals (integration failures, API error rates, usage drop-offs) and flag risk to the account team before it becomes churn Collaborate with engineers, analysts, testers, success managers, and product managers, and relay customer technical feedback to influence the roadmap Develop and maintain help center content, internal documentation, runbooks, and reusable integration patterns, using AI to keep them current Support renewal and expansion conversations with technical proof points: performance data, integration health, and use-case expansion opportunities How the tiers differ: On Strategic accounts (our largest named customers), you’ll be the go-to technical resource and work directly with the assigned account executive. On Enterprise and Corporate accounts, you’ll cover a larger number of accounts, with less day-to-day customer-facing time and more emphasis on efficient, AI-powered issue resolution. HOW YOU’LL RAMP By Day 30: Learn Smartcat’s platform end to end: CAT tools, AI Coworkers, Marketplace, PDF pipeline, custom workflows, and the integration and API landscape Learn how AI handles first-line customer issues today, where human escalation takes over, and how tickets flow through Zendesk and YouTrack Meet your account team, Support, Product, and Engineering counterparts, and get oriented on your assigned accounts: architecture, integrations, open issues, and health signals By Day 60: Resolve customer escalations independently, using AI tools to diagnose and solve, and escalating to Engineering with clear reproduction steps when needed Lead technical onboarding or integration work for at least one account Monitor health signals across your accounts and flag at least one emerging risk to the account team By Day 90: Carry your full account portfolio, including your share of 24/7 coverage Run a technical workshop with a customer’s team and summarize it cleanly for their business stakeholders Contribute help center content, a runbook, or a reusable integration pattern to the team’s library, and relay customer feedback that informs Product and Engineering WHAT YOU’VE ACCOMPLISHED Background in the localization or translation industry, for example as a localization engineer at a translation agency or language service provider, with a strong understanding of languages and international customers An AI-first approach to problem solving: you already use AI tools to troubleshoot, diagnose, and work faster Exceptional troubleshooting and problem-solving skills, with a track record of owning issues through resolution A genuine love of helping and teaching people, and excellent written communication skills in English Working knowledge of REST APIs and webhooks, and comfort reading logs and debugging integration failures; scripting experience (Python or JavaScript) is a plus Experience with ticketing systems such as Zendesk and YouTrack The ability to explain technical root cause to both engineers and non-technical stakeholders, and to run a technical workshop with a customer’s team and then summarize it cleanly for their VP Comfort owning multiple accounts at once and prioritizing under pressure, including during crisis de-escalation Experience working on remote, globally distributed teams Openness to feedback and to others’ opinions and ideas, and eagerness to grow Bonus: technical support or quality assurance experience, and experience with CMS/TMS integrations or content supply chain tooling Why joining Smartcat might be your best move so far A global, connected team We’re a team of 200+ people across 30+ countries, working together through a hub-and-spoke model anchored in eight key locations: New York, London, Lisbon, Costa Rica, Serbia, Armenia, Georgia, and Spain.  Most of our roles are remote-friendly, giving you the flexibility to do your best work from where you thrive. For customer-facing teams, we prioritize proximity to our customers, ensuring we stay deeply connected to their needs and deliver an exceptional experience.  No matter where you’re based, you’ll be part of a highly collaborative, globally-distributed team that values ownership, speed, and meaningful impact. Be part of an AI Native Organization We are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high-impact work. We embrace new ideas and encourage all Smartcaters, regardless of level or department, to manage their own AI Agents. At Smartcat you’ll shape how AI transforms the workplace and play an integral role in ensuring Smartcat remains a leader in AI innovation. Innovating a $100 Billion industry Smartcat is reshaping the $100B multilingual content industry with an AI-powered platform that makes it easy for companies to create, translate, and localize global content at scale. Our platform enables enterprise teams to move away from slow,  traditional outsourcing methods, and achieve fast, high-quality results, at a fraction of the cost. Join the rocketship to scale-up 10x and beyond together We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here. Smartcat Culture Code : Where Diversity Meets High Performance At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment.

Location: Costa Rica - Remote About Smartcat Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises. We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one. Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale. Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us. Join us in unlocking global potential, one human and agent team at a time. WHY YOU SHOULD JOIN OUR TEAM You’ll join a newly formed Technical Account Management team built to make sure every Smartcat customer, at every tier, can reach a human technical expert 24/7. AI already resolves a growing share of customer issues, so you’ll own the escalations beyond what AI can handle: technical troubleshooting, integrations, and workflow questions, solved in an AI-forward way. You’ll be assigned a portfolio of accounts, and on our largest accounts you’ll be the named technical resource and work directly with the account executive. MISSION Be the trusted technical expert behind Smartcat’s customers: meet their needs with passion and approachability, resolve complex escalations with AI-first problem solving, keep integrations and workflows healthy, and give customers around the world fast, expert technical support at any hour. OUTCOMES Act as the technical point of contact for an assigned portfolio of accounts within your tier (Strategic, Enterprise, or Corporate), partnering with the account team on each Take ownership of customer escalations that go beyond what Smartcat’s AI capabilities can resolve, using technical troubleshooting and AI tools to reach resolution quickly Resolve customer inquiries and requests in modern ticketing systems such as Zendesk and YouTrack, maintaining a consistently high customer satisfaction rate Provide 24/7 coverage as part of a globally distributed team, so every customer can reach a human regardless of tier Own technical onboarding and implementation: API and connector integrations (CMS, TMS, DAM, dev tools), SSO/SAML setup, workspace architecture, and workflow configuration Escalate feature requests, bugs, and issues that need engineering to Support, Product, and Engineering with clear reproduction steps, and own root-cause communication through resolution Advise customers on best-practice use of Smartcat’s platform (CAT tools, AI Coworkers, Marketplace, PDF pipeline, custom workflows) to maximize adoption and ROI Monitor technical health signals (integration failures, API error rates, usage drop-offs) and flag risk to the account team before it becomes churn Collaborate with engineers, analysts, testers, success managers, and product managers, and relay customer technical feedback to influence the roadmap Develop and maintain help center content, internal documentation, runbooks, and reusable integration patterns, using AI to keep them current Support renewal and expansion conversations with technical proof points: performance data, integration health, and use-case expansion opportunities How the tiers differ: On Strategic accounts (our largest named customers), you’ll be the go-to technical resource and work directly with the assigned account executive. On Enterprise and Corporate accounts, you’ll cover a larger number of accounts, with less day-to-day customer-facing time and more emphasis on efficient, AI-powered issue resolution. HOW YOU’LL RAMP By Day 30: Learn Smartcat’s platform end to end: CAT tools, AI Coworkers, Marketplace, PDF pipeline, custom workflows, and the integration and API landscape Learn how AI handles first-line customer issues today, where human escalation takes over, and how tickets flow through Zendesk and YouTrack Meet your account team, Support, Product, and Engineering counterparts, and get oriented on your assigned accounts: architecture, integrations, open issues, and health signals By Day 60: Resolve customer escalations independently, using AI tools to diagnose and solve, and escalating to Engineering with clear reproduction steps when needed Lead technical onboarding or integration work for at least one account Monitor health signals across your accounts and flag at least one emerging risk to the account team By Day 90: Carry your full account portfolio, including your share of 24/7 coverage Run a technical workshop with a customer’s team and summarize it cleanly for their business stakeholders Contribute help center content, a runbook, or a reusable integration pattern to the team’s library, and relay customer feedback that informs Product and Engineering WHAT YOU’VE ACCOMPLISHED Background in the localization or translation industry, for example as a localization engineer at a translation agency or language service provider, with a strong understanding of languages and international customers An AI-first approach to problem solving: you already use AI tools to troubleshoot, diagnose, and work faster Exceptional troubleshooting and problem-solving skills, with a track record of owning issues through resolution A genuine love of helping and teaching people, and excellent written communication skills in English Working knowledge of REST APIs and webhooks, and comfort reading logs and debugging integration failures; scripting experience (Python or JavaScript) is a plus Experience with ticketing systems such as Zendesk and YouTrack The ability to explain technical root cause to both engineers and non-technical stakeholders, and to run a technical workshop with a customer’s team and then summarize it cleanly for their VP Comfort owning multiple accounts at once and prioritizing under pressure, including during crisis de-escalation Experience working on remote, globally distributed teams Openness to feedback and to others’ opinions and ideas, and eagerness to grow Bonus: technical support or quality assurance experience, and experience with CMS/TMS integrations or content supply chain tooling Why joining Smartcat might be your best move so far A global, connected team We’re a team of 200+ people across 30+ countries, working together through a hub-and-spoke model anchored in eight key locations: New York, London, Lisbon, Costa Rica, Serbia, Armenia, Georgia, and Spain.  Most of our roles are remote-friendly, giving you the flexibility to do your best work from where you thrive. For customer-facing teams, we prioritize proximity to our customers, ensuring we stay deeply connected to their needs and deliver an exceptional experience.  No matter where you’re based, you’ll be part of a highly collaborative, globally-distributed team that values ownership, speed, and meaningful impact. Be part of an AI Native Organization We are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high-impact work. We embrace new ideas and encourage all Smartcaters, regardless of level or department, to manage their own AI Agents. At Smartcat you’ll shape how AI transforms the workplace and play an integral role in ensuring Smartcat remains a leader in AI innovation. Innovating a $100 Billion industry Smartcat is reshaping the $100B multilingual content industry with an AI-powered platform that makes it easy for companies to create, translate, and localize global content at scale. Our platform enables enterprise teams to move away from slow,  traditional outsourcing methods, and achieve fast, high-quality results, at a fraction of the cost. Join the rocketship to scale-up 10x and beyond together We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here. Smartcat Culture Code : Where Diversity Meets High Performance At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment.

Location: New York City Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. As Director of IT & Infrastructure , you’ll lead the team, systems, and infrastructure that keep our employees connected and our operations moving. Your scope will span global IT support, enterprise applications, identity and access, corporate networks, and the setup of facilities for new transit service launches. This role combines excellent people leadership with hands-on technical expertise. Balancing an entrepreneurial spirit with a pragmatic approach to problem-solving, you will serve as a key stakeholder in building the reliable services our teams and partners depend on. From improving employee support through automation and AI to getting a new operational site ready for launch, you’ll turn complex requirements into well-run systems and repeatable processes. What You’ll Do: Lead our global IT team. Develop and support the team, establish clear ownership and service expectations, and translate business priorities into an actionable IT roadmap. Balance daily operations with infrastructure improvements and longer-term projects. Own the employee IT experience. Oversee support across offices, remote teams, and operational sites. Lead the administration and continuous improvement of Freshservice , including ticketing, the service catalog, approvals, inventory, knowledge management, and automated workflows. Manage identity and access. Oversee Okta , SSO, application provisioning, and employee onboarding, transfers, and offboarding. Maintain reliable access approval and provisioning workflows between Freshservice, Okta, and connected applications. Run dependable infrastructure. Oversee corporate networks, Wi-Fi, internet connectivity, remote access, and IT-managed infrastructure. Use platforms such as Cisco Meraki to monitor sites, address outages, and improve reliability. Manage relevant DNS, domain, and certificate requirements, including work with Cloudflare, AWS, GCP . Deliver Network TaaS launch readiness. Own facility setup and IT readiness for new launches, from sourcing telecommunications providers and infrastructure contractors to overseeing onsite installations, security cameras, and physical access control systems. Ensure access to company applications reflects each launch’s staffing and operational requirements. Manage the endpoint and asset lifecycle. Establish hardware standards and oversee device deployment, management, support, inventory, purchasing, logistics, replacement, and secure disposal for a Keep enterprise applications working together. Oversee platforms including Google Workspace, Slack, Jira, and Confluence, Freshservice, Iru and more , and partner with business owners on departmental systems. Lead implementations, migrations, and consolidation projects with clear support and administrative ownership. Build better workflows through automation and AI. Expand integrations across Freshservice, Okta, Slack, Confluence, and other services. Develop and maintain bots and AI agents that answer employee questions, use company knowledge, and handle service requests, with appropriate monitoring and controls. Support practical AI adoption. Manage the rollout and administration of tools such as Claude and Cursor , including employee access, licensing, usage allocations, spending visibility, and support. Manage technology spending and suppliers. Own IT budget planning and tracking, vendor relationships, commercial negotiations, renewals, and license optimization. Lead technical assessments within ZIP procurement workflows alongside Procurement, Finance, Legal, and Information Security. Strengthen security and operational continuity. Partner with Information Security to implement controls across IT-managed systems, support audits and access reviews, and address control gaps. Maintain recovery procedures, system documentation, and backup ownership for critical services. Who You Are: An experienced IT leader with 10+ years in corporate IT or infrastructure , including 4+ years managing teams , ideally in a global technology company. A hands-on technical leader who can move comfortably between coaching a team, planning a deployment, troubleshooting an integration, and managing a vendor escalation. Experienced in identity and access management, SaaS administration, endpoint management, networking, and IT service delivery. Familiarity with Okta, Google Workspace, Cisco Meraki, and Freshservice , or comparable platforms, will help you succeed. Comfortable delivering technology infrastructure for new offices or operational sites, including coordinating connectivity providers, contractors, and installation schedules. Skilled at improving processes through APIs, integrations, and automation, with practical experience applying AI to internal support or employee workflows. Commercially minded, with experience managing budgets, negotiating with suppliers, and improving software and hardware spending. A clear communicator who builds strong working relationships across Operations, Engineering, Information Security, People, Finance, and other business teams. Organized, resourceful, and comfortable managing competing priorities in a fast-moving environment. You follow problems through to resolution and build processes that help prevent them from recurring. Compensation and Benefits Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable Salary Range: $190,000-$230,000 Comprehensive health coverage, with low-cost dental and vision plans A 401(k) with a generous company match and vesting Fully paid parental leave for new parents, with extended leave options Additional benefits (mental health, pet insurance, and other wellness perks) 20 days of paid time off (PTO) annually Via is an equal opportunity employer.

Location: Tokyo, Japan; Barcelona, Spain; Portland, OR Workplace: onsite About Welocalize  Welocalize, a Welo Global brand, serves localization teams through AI-enabled multilingual content solutions that enable enterprises to operate and scale globally. Welocalize combines AI, automation, and human expertise to support enterprises in more than 300 languages, enabling accurate, culturally aligned, and compliant multilingual content at scale.   Welocalize’s Opal Platform comprises patented technology designed to automate multilingual content and improve workflow performance for enterprises. Opal functions as an agentic system that orchestrates AI, automation, and human expertise to coordinate content workflows across the lifecycle, improving speed, scalability, and operational control for global enterprises. These solutions operate within a secure and compliant environment supported by seven ISO certifications. Welocalize is headquartered in New York with offices worldwide. welocalize.com  ROLE OVERVIEW  Welocalize is looking for a native-level Indonesian speaker to join a confidential, large-scale AI and consumer technology programme for a major global technology and communications client.  It's a hands-on, on-site role that combines two things: evaluating a pre-release AI model in your language, and testing how the product actually performs on a client-supplied device — a smartphone and a next-generation smart glass. If you enjoy noticing the detail other people miss, this is work you'll find satisfying.  Welocalize is looking for a native-level Indonesian speaker to join a large-scale AI and consumer technology programme.  It's a hands-on, on-site role that combines two things: evaluating a pre-release AI model in your language, and testing how it performs on a real device. You'll be among the first people to see this technology in Indonesian, and your judgement shapes how well it works before anyone else uses it.  If you enjoy noticing the detail other people miss, this is work you'll find satisfying.    MAIN RESPONSIBILITIES  Review pre-release AI model output in Indonesian and judge it on accuracy, naturalness, appropriateness, and overall quality — would a native speaker really say it this way? This includes fact-checking each response against the source material.

Location: Barcelona, Spain Workplace: onsite About Welocalize  Welocalize, a Welo Global brand, serves localization teams through AI-enabled multilingual content solutions that enable enterprises to operate and scale globally. Welocalize combines AI, automation, and human expertise to support enterprises in more than 300 languages, enabling accurate, culturally aligned, and compliant multilingual content at scale.   Welocalize’s Opal Platform comprises patented technology designed to automate multilingual content and improve workflow performance for enterprises. Opal functions as an agentic system that orchestrates AI, automation, and human expertise to coordinate content workflows across the lifecycle, improving speed, scalability, and operational control for global enterprises. These solutions operate within a secure and compliant environment supported by seven ISO certifications. Welocalize is headquartered in New York with offices worldwide. welocalize.com  ROLE OVERVIEW  Welocalize is looking for a native-level Portuguese Brazilian speaker to join a confidential, large-scale AI and consumer technology programme for a major global technology and communications client.  It's a hands-on, on-site role that combines two things: evaluating a pre-release AI model in your language, and testing how the product actually performs on a client-supplied device — a smartphone and a next-generation smart glass. If you enjoy noticing the detail other people miss, this is work you'll find satisfying.  Welocalize is looking for a native-level Portuguese Brazilian speaker to join a large-scale AI and consumer technology programme.  It's a hands-on, on-site role that combines two things: evaluating a pre-release AI model in your language, and testing how it performs on a real device. You'll be among the first people to see this technology in Portuguese Brazilian , and your judgement shapes how well it works before anyone else uses it.  If you enjoy noticing the detail other people miss, this is work you'll find satisfying.    MAIN RESPONSIBILITIES  Review pre-release AI model output in Portuguese Brazilian and judge it on accuracy, naturalness, appropriateness, and overall quality — would a native speaker really say it this way? This includes fact-checking each response against the source material.

Location: Remote - US Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Senior Director of Developer Relations. About the job We’re hiring a Sr Director of Developer Relations to lead the global team building the strategies and programs that inspire and equip developers to win with Twilio. You’ll lead a unique, world-class org of hybrid engineer-marketers as you evolve the GTM motion that Twilio pioneered. This is a high-visibility, high-agency role reporting into Marketing, while working lockstep with Product and Go-To-Market. The DevRel team at Twilio exists to make heroes of developers in their own organizations. You'll ensure we do this by showing up where developers live, both online and offline, while being humble, authentic and acting as a servant leader in the community. You are strategic yet deeply plugged into the Dev ecosystem, turning community engagement, technical contributions, and developer awareness into a steady drumb Responsibilities In this role, you’ll: Serve as a figurehead, influencer, and key speaker on the global DevRel circuit, setting a high standard for how Twilio engages with builders online and offline. Define the long-term global narrative for developer marketing. Build consensus and influence at the executive level to ensure cross-functional alignment with Product, Marketing, and GTM teams. Recruit, mentor, and cultivate a unique global organization of Developer Evangelists, Advocates, and community specialists. Foster a culture of technical excellence that blends engineering rigor with world-class marketing storytelling. Guide and scale Twilio's global Startups Program, help the team shape the strategic frameworks, partnerships, and early-stage developer initiatives that establish Twilio as the foundational tech stack for the next generation of high-growth companies. Oversee a comprehensive technical content program (covering video, newsletters, and YouTube) to showcase the “art of the possible” with Twilio. Partner closely with the PR team to fuel our creator and influencer engine, leveraging both internal advocates and external partners to amplify developer-first storytelling. Evolve our community and forums strategy into a modern, high-engagement motion. Build robust User-Generated Content (UGC) and ambassador programs that turn developers into long-term advocates across modern developer surfaces. Spearhead Twilio’s Builder event strategy, ensuring our team is on the ground at major developer gatherings & meetups by showing, not just telling. Build strategic relationships with adjacent ecosystem partners to unlock high-impact co-marketing and launch activations. Act as the ultimate steward of the developer experience. Navigate and facilitate complex, sensitive public community situations with high empathy, tact, and professional media coordination, while synthesizing community signals to directly inform the product roadmap. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 7+ years of leadership experience managing developer relations, technical evangelism, or community advocacy programs (and 10+ years total working in this technical field). Proven track record of building, training, and scaling outstanding technical global teams to support local and global stakeholders. Deep technical baseline with an understanding of software developer personas and workflows (e.g., former full-time developer or hands-on software development experience). Strong data-driven execution skills with a demonstrated understanding of marketing motions and user growth metrics. Excellent communication skills with the ability to influence and build trusted relationships with C-level executives, journalists, bloggers, and industry analysts. Desired: Experience leading a developer relations team that directly supports a bottom-up, Product-Led Growth (PLG) self-service GTM motion. Firsthand experience contributing to or directing prominent open-source software communities or public engineering forums. An established professional network spanning a diverse set of technical communities, platform ecosystems, and developer networks. Location This role will be remote and based in the USA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 30% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $275,840 - $344,800. Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $292,080 - $365,100. Based in the San Francisco Bay area, California: $324,480 - $405,600. This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until November 13, 2026 but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Location: United States About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure. Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI. Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D. The role We’re looking for a Business Development Representative who will be the first point of contact for leading companies across the United States exploring next-generation cloud and AI solutions. Working closely with Account Executives, Marketing, and Product teams, you will build and qualify pipeline to accelerate Nebius’s growth in US markets. Location: San Francisco, New York or Boston Your responsibilities will include: Territory & Account Penetration Collaborate with AEs to map and prioritize target accounts across the US, then execute a mix of outbound calls, personalized emails, and LinkedIn outreach to secure qualified meetings. Inbound Lead Qualification Screen and qualify inbound MQLs generated by Marketing, ensuring each prospect meets BANT criteria before handing off a detailed prospect brief to AEs. Customer & Market Engagement Conduct qualification calls to uncover customer pain points, technical requirements, and budget. Represent Nebius at key European tech events, book on-site meetings, and follow up to maximize ROI. Feedback & Continuous Improvement Gather market intelligence (common objections, competitive insights, feature requests) during prospect conversations and share it with Product and Marketing. Monitor outreach metrics (open rates, reply rates, connect rates) and collaborate with Sales Ops to optimize cadences and scripts. Stay up to date on AI and cloud trends (e.g., generative AI in pharma R&D) to position Nebius’s value proposition effectively. We expect you to have: Language & Market Expertise Fluent English, both written and verbal. 2+ years of SDR/BDR experience in cloud, B2B SaaS, or AI, with a proven track record targeting AI Natives in the US. Technical & Sales Skills Strong understanding of GDPR and local data-privacy regulations. Soft Skills & Mindset Highly self-motivated, goal-oriented, and able to thrive in a fast-paced startup environment. Excellent written and verbal communication skills, with strong cross-cultural awareness and adaptability. Collaborative team player comfortable operating in a hybrid office model. It will be an added bonus if you have: Familiarity with Salesforce and sales engagement tools such as Outreach. Key employee benefits in the US: Health insurance: 100% company-paid medical, dental, and vision coverage for employees and families. 401(k) plan: Up to 4% company match with immediate vesting. Parental leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers. Remote work reimbursement: Up to $85/month for mobile and internet. Disability & life insurance : Company-paid short-term, long-term and life insurance coverage. Pay Transparency We offer competitive compensation and benefits packages. Actual compensation will be determined based on job-related factors, including experience, skills, qualifications, the level at which the candidate is hired, and geographic location, consistent with applicable law. On Target Earnings Range $95,000 — $95,000 USD Benefits & Perks: Competitive compensation Career growth and learning opportunities Flexibility and ownership Collaborative and innovative culture Opportunity to work on impactful AI projects International environment and talented teams What's it like to work at Nebius: Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI Equal Opportunity Statement: Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law. Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire. If you need accommodations during the application process, please let us know.

Location: Boston, MA; San Francisco, CA | Seattle, WA | New York City, NY | Washington, DC About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Anthropic is an AI safety and research company working to build reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our customers and society as a whole. As an Enforcement Analyst focused on Agentic Alignment, you will play a crucial role in identifying and investigating harmful and unexpected behavior by models, and make enforcement decisions accordingly. You'll work closely with a suite of cross-functional teams, within and outside of Safeguards, including: Policy, Threat Intel, Engineering, Research, and Transparency. Your work will be essential in maintaining Anthropic's commitment to safe and beneficial AI as Claude takes on more autonomous work. Important context for this role: In this position you may be exposed to and engage with explicit content spanning a range of topics, including those of a sexual, violent, or psychologically disturbing nature. There is also an on-call responsibility across the Policy and Enforcement teams. Key responsibilities Review and investigate potential instances of Agentic Misalignment, working from transcripts, tool-use traces, and code Triage cases by severity and urgency and share through the appropriate channels Help operationalize review pipelines for agentic cases, translating leads from detection outputs and investigations into structured review workflows that scale Make enforcement decisions under the Usage Policy, applying it consistently to novel agentic scenarios and across surfaces, and documenting the reasoning behind each decision Assess cyber-related agentic activity, such as scanning, exploitation attempts, credential misuse or malicious code to determine its real-world harm potential Write clear, well-evidenced case write-ups for audiences ranging from enforcement peers to senior leadership Identify patterns and trends across cases, and close the loop between enforcement outcomes and upstream improvements by feeding findings back to policy, detection and research teams to improve policies, classifiers and model behavior Maintain rigorous documentation of enforcement decisions, review logic and precedents to build institutional knowledge Collaborate with Threat Intelligence, Research, Engineering and Policy partners so that detection coverage keeps pace with how agentic misuse and misaligned behavior evolve Use AI systems, including Claude, to accelerate your own investigations: summarizing long transcripts, analyzing code, querying data and building lightweight tooling Contribute to regular reports on agentic harm trends and enforcement outcomes Minimum qualifications Can read and understand code (for example Python, JavaScript or shell scripts) well enough to follow what happened and why it matters Have a background in security, cyber threat intelligence, or a similar technical field that lets you understand how cyber harm happens and judge its severity Have experience in trust and safety, enforcement, investigations or a related field, translating ambiguous policy questions and facts into defensible enforcement decisions and clear written findings Have conducted structured investigations, building a case from first signal to final finding and knowing when the evidence is strong enough to act on Have supported or contributed to formal enforcement actions, including case documentation, evidence packaging and escalation coordination Write clearly and concisely, and can present complex findings to stakeholders across Legal, Policy and Engineering, including non-technical audiences Have sound judgment about when a case needs escalation, and the resilience to work with difficult content Preferred qualifications Have demonstrated use of AI systems to accelerate your own work, and are excited to keep finding new ways to do so Are comfortable working with large volumes of data, from long transcripts, logs and traces to complex, multi-table datasets, and surfacing the behavioral patterns that matter Are curious about how AI agents behave, and enjoy investigating behavior no one has categorized before, building approaches where established playbooks don’t exist Have familiarity with AI safety and alignment, and current debates about the risks of increasingly autonomous AI systems The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $245,000 — $285,000 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. For roles performing work in California: We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Location: Boston, MA; San Francisco, CA | Seattle, WA | New York City, NY | Washington, DC About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Anthropic's Safeguards team plays a critical role in ensuring our AI systems are deployed safely, responsibly, and in line with our values. As an Incident Manager, you will manage Safeguards incidents involving our AI systems from declaration through closure. You will assess severity, bring in the right people from Legal, Communications, Policy, Threat Intelligence, Security, Engineering, and research teams, keep leadership informed, and see follow-up work through. You will also oversee the Safeguards Enforcement on-call queue on a rotating basis, and help build and scale the incident response program, including runbooks, post-incident reviews, and automation of routine work. Important context for this role: in this position you may be exposed to and engage with explicit content spanning a range of topics, including those of a violent, sexual, or psychologically disturbing nature. This role also includes after-hours and weekend incident coverage on a rotating basis. Key responsibilities Serve as incident commander for Safeguards incidents from declaration through closure Assess what qualifies as an incident, propose severity, and coordinate responders across Legal, Communications, Policy, Threat Intelligence, Security, Engineering, and research teams Keep everyone working from the same facts by tracking input from each team, establishing what is known, what has changed, and what is still open, and sending regular updates that executives and partner teams rely on Make sure Legal, Communications, and Public Policy are consulted before decisions that need them, and coordinate any external notifications Run post-incident reviews, assign action items to named owners, and track them through closure Oversee the on-call queue during your rotation as the first responder for urgent requests and escalations to Safeguards Enforcement Triage each request, resolve what you can, route the rest to the owning team, and recognize when a request is the start of an incident Take part in after-hours and weekend incident coverage on a rotating basis Scope and deliver projects that improve the incident response program, such as on-call automation, incident readiness, and post-incident reviews and metrics Draft and maintain runbooks and standard operating procedures Work with Safeguards engineers to automate or reroute requests by writing the decision rules and testing the result Maintain the incident record and the metrics that show leadership how the program is performing Minimum qualifications Experience running incidents or urgent escalations from start to finish in trust and safety, security, platform integrity, crisis management, or a comparable field, and readiness to lead high-severity incidents with support Hands-on experience with incidents where someone was abusing or misusing a product or platform, such as account compromise, fraud, or coordinated malicious activity Ability to make clear decisions under time pressure, record your reasoning, and recognize when a decision belongs to Legal, Policy, or leadership Ability to write short, accurate updates that an executive can act on and that hold up to legal and external scrutiny Experience coordinating people across many functions who do not report to you, securing their commitments, and following through on them Experience improving an operational process on your own initiative, and the ability to tell which steps need a person and which can be automated Willingness to do hands-on queue work as a regular part of the job, and to treat it as a source of information about what is breaking Ability to participate in after-hours and weekend incident coverage on a rotating basis Preferred qualifications Experience joining an incident response function early and helping write runbooks and review processes Experience with incidents involving AI systems Experience with the enforcement steps that follow an incident, such as account actions, law enforcement referrals, or user and customer notifications Experience working with threat intelligence or security investigation teams during an incident Experience with regulatory or external incident reporting and disclosure Experience running an on-call rotation or support escalation queue, including setting and measuring response targets Experience using AI tools to automate triage, summaries, or routine decisions, with checks on quality Working knowledge of SQL or similar tools for analyzing incident and queue data Experience designing and facilitating tabletop exercises Genuine interest in AI safety and responsible technology development The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $245,000 — $285,000 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. For roles performing work in California: We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Location: New York WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW Harvey ships product every week, and every release changes what our customers, our support specialists, and our AI Support agent need to know. Today that knowledge lives across fragmented surfaces, and the gap between what's shipped and what's documented shows up directly in ticket volume, resolution time, and the quality of answers customers get. The CX Knowledge Specialist owns the source of truth: the articles, troubleshooting guides, and product knowledge that specialists and our AI Support agent answer from. You'll consolidate that knowledge into one well-structured foundation built for both people and AI, keep it accurate as the product moves, and use ticket, search, and agent data to decide what to fix next. You'll work alongside our Enablement Specialists, who turn that knowledge into training and get the team ready for each launch. This is a hands-on role for a strong writer and systems thinker who wants to build the knowledge layer an AI-first support organization runs on. WHAT YOU’LL DO - Audit today's fragmented content surfaces: inventory and tag what exists, flag what's duplicate or stale, and migrate it into one knowledge foundation. - Own the knowledge base: product support articles, troubleshooting guides, how-tos, and product best practices that specialists and the AI Support agent rely on. - Structure knowledge for both humans and AI. Apply taxonomy, metadata, and templates consistently, and write articles that retrieve and chunk cleanly for the AI Support agent as well as for specialists. - Keep knowledge current through every release. Track what Product ships, and update or create the affected articles before launch so they're ready for the Enablement Specialists' training and for the AI Support agent. - Close knowledge gaps at the source by owning the feedback loop. Triage reports of inaccurate, missing, or buried content from downstream teams, then update the source material. - Mine ticket signals, search logs, and agent escalations to find missing content, stale articles, and areas with high deflection potential, then prioritize fixes. - Build AI-assisted workflows for drafting, refreshing, and detecting stale content (prompts, automations, review queues) so knowledge scales without adding headcount. - Run review cycles, ownership assignments, versioning, and archiving so content stays accurate as the product changes weekly. - Serve as the day-to-day contact for SMEs in Product, Engineering, AI Support, and GTM Enablement to get content reviewed, validated, and adopted. WHAT YOU HAVE - 5+ years of experience in knowledge management, support operations, technical writing, or content operations. - Hands-on experience with knowledge base platforms (Zendesk, Notion, or similar), including structuring, migrating, and maintaining content at scale. - Comfortable using LLMs in your daily workflow, and able to speak concretely to how you've used them to write, maintain, or improve content. - A systems thinker who likes structure, and a strong writer who can turn complex technical or legal-product details into clear, retrievable content. - Comfortable operating at Harvey's pace, where the product changes weekly and content needs to keep up without waiting for a perfect process. - Uses data (ticket trends, search behavior, QA findings) to decide what to write or fix next, rather than working from a static backlog. - Builds strong working relationships with cross-functional SMEs quickly, and can get content reviewed and adopted without direct authority. COMPENSATION $88,000 - $132,000 USD DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74. #LI-CG1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Location: San Francisco, CA | New York City, NY | Seattle, WA About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Anthropic is looking for a Communications Lead to own external communications for the Claude Platform, our API. The Claude Platform is how many of our customers put Claude to work, and this role shapes how that work is understood beyond Anthropic: from flagship product launches to the steady cadence of capability releases and developer-facing news. You'll sit on the Product Communications team and work day to day with the Platform product and engineering teams, Product Marketing, and Developer Relations. You should understand how developers and enterprises actually build with APIs and be comfortable engaging with developer tools and hold a clear point of view on what makes a product land. Key responsibilities Own communications for the Claude Platform end to end: capability releases, product updates, and the steady cadence of developer-facing news Build and maintain strong relationships with the journalists, newsletter writers, and creators covering AI platforms, enterprise software, and the API economy Prepare Platform leaders to be effective spokespeople for press, podcasts, panels, and the smaller moments in between Partner with Product and Engineering to align external narratives with how these products are sold and supported, and surface customer feedback back to the teams who can act on it Work across press, social, owned, and community channels, with the judgment to know which one carries a given moment and when to coordinate more than one at once Minimum qualifications Experience in communications, PR, or product marketing, including meaningful time on platform, API, developer, or enterprise products An understanding of both developer culture and enterprise buying, and the judgment to read timing and tone when the conversation around AI gets noisy Strong instincts for which product moments deserve the spotlight and which don't, and genuine curiosity about what makes a launch land A demonstrated ability to operate with high agency and low ego, with a bias to action Preferred qualifications 8-10 years of experience in communications, PR, or product marketing Communications experience at a developer platform, API-first, or enterprise software company Existing relationships with reporters and analysts covering AI platforms, enterprise tech, or the developer ecosystem Experience managing communications for AI or ML products Are very online: you follow the right channels, know what's moving through Hacker News and developer social chatter, and catch things early The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $265,000 — $295,000 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. For roles performing work in California: We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Location: New York WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW We are investing in our owned social channels to grow share of voice and tell a clearer, more connected company story across LinkedIn, X, Instagram and YouTube. We need someone to take direct ownership of X and run it day to day, while also maintaining consistent social performance data analysis across all of our owned channels. This is a hands-on social strategy role for someone who knows how to build an interesting, credible and active presence on X. You will also work with the Social Manager to turn channel and audience data into clear recommendations about what Harvey should create, publish, test, stop and scale. The goal is a steady feedback loop between how our audience behaves, what our content strategy is and how our creative gets made. WHAT YOU'LL DO OWN X STRATEGY AND EXECUTION - Own Harvey's X strategy, programming and daily execution. - Develop a distinctive voice and a clear role for Harvey on the platform. - Create posts built for X, not LinkedIn content with the formatting changed. - Find proactive, reactive and real-time opportunities for Harvey to join relevant conversations. - Support product launches, research, events, partnerships, customer stories and company announcements on X. - Build recurring formats and programming that give people a reason to come back. - Write and edit copy that is clear, sharp and right for the platform. - Monitor replies, mentions and relevant conversations. - Work with the Social Content and Community Manager on engagement and response coverage. - Support founder, executive and employee amplification where it makes sense. - Use sound judgment in moments that carry brand, reputational or customer sensitivity. - Track changes to X and adjust our approach as the platform evolves. MANAGING CROSS-CHANNEL INSIGHTS AND OPTIMIZATION - Work with Social Manager and Social Content and Community Manager to pull weekly and monthly performance analysis across X, LinkedIn, Instagram and YouTube. - Collaborate with the social team to go beyond surface metrics and explain what actually drove performance. - Identify patterns across format, topic, audience, timing, creative approach and distribution. - Help turn findings into specific programming and creative recommendations. - Work with third party analytics tools to track follower growth, reach, engagement, clicks, sentiment and other channel-specific signals. - Analyze performance during major launches, events and campaigns utilizing third party analytics and channel analytics. - Work with Content Operations on data accuracy, UTMs, reporting processes and dashboards. - Bring audience and performance insight into quarterly strategy and planning. PUT SOCIAL LISTENING AND COMPETITIVE INTELLIGENCE TO WORK - Review owned and third party findings on legal AI conversations, share of voice and competitor activity. - Separate meaningful signals from routine noise. - Connect listening and competitive insights with channel performance data to build a fuller picture of what is working. - Translate audience questions, competitor moves and emerging conversations into programming and creative recommendations. - Write concise readouts for Social, Marketing and company leadership. - Flag opportunities and risks early enough for the team to act on them. SUPPORT THE BROADER SOCIAL TEAM - Partner closely with the Social Manager on channel strategy, campaign planning and editorial priorities. - Help translate company priorities into programming for each platform. - Bring performance insight into the creative briefing process. - Support social coverage during major events and launches. - Collaborate with Content, Communications, Product Marketing, Customer Engagement and Harvey Creative Studio. - Help build repeatable processes without adding unnecessary approval layers. - Do the work yourself while also improving how the team makes decisions. WHAT YOU HAVE - 5+ years of experience in social strategy, social media, audience development, digital publishing or a related field. - Deep knowledge of X and a track record of growing or reshaping a meaningful brand presence there. - Strong editorial judgment and the ability to write sharp copy that fits the platform. - Experience running an active social channel in a fast-moving environment. - Strong analytical skills and comfort working with social performance data. - The ability to explain why content performed the way it did, not just report the numbers. - Experience using social listening, competitive analysis and share-of-voice data to inform strategy. - A habit of turning data into specific creative and programming recommendations. - Experience designing social tests and evaluating the results honestly. - Familiarity with social publishing, analytics and listening platforms. - Good instincts for real-time content, reputational risk and sensitive moments. - Experience presenting insights to senior marketing or company leaders. - Excellent communication skills and a collaborative way of working. - Comfort making good calls with incomplete information and shifting priorities. - Genuine interest in legal technology, AI and how professional work is changing. You do not need to be a data scientist. We care about analytical fluency, curiosity and the ability to tell a clear story with data, combined with strong social instincts. Helpful but not required: Experience in B2B technology, media, professional services, legal or another complex industry. COMPENSATION $112,000 - $154,000 USD DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74. #LI-LT1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Location: New York Workplace: Hybrid WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW Some of the world's largest companies and their law firms use Harvey’s AI capabilities to deliver world-class client services at unprecedented scale and efficiency. Harvey allows high-performing professionals to gain deep domain knowledge faster, understand the big picture, and tackle more complex challenges in less time. Security is at the heart of what we do. Our customers trust us with their most sensitive data, and we take that responsibility seriously. As part of our team, you’ll help us maintain a secure, trustworthy, and compliant platform—an essential foundation for everything we build. As a Staff Infrastructure Security Engineer, you’ll set the technical direction for secure-by-default infrastructure security across Harvey’s platform, establishing the patterns and standards the broader engineering organization builds on. This includes designing and implementing processes and technologies for least privilege, isolating different components, managing attack surface, and implementing layers of tenant isolation on our multi-tenant SaaS offering. You’ll also create frameworks and repeatable patterns that enable our research and engineering teams to move quickly and independently—without sacrificing security. Our security program at Harvey is growing fast, so this is an incredible opportunity to get in at the beginning and shape the future of what Security at Harvey looks like. This team approaches security with an engineering-first mindset with our customers front and center to everything we do. WHAT YOU'LL DO - Incorporate secure design principles into our cloud architecture. - Establish reusable security patterns, standards, and guardrails that enable product and platform teams to build securely by default - Develop isolation mechanisms (e.g. sandboxing) in collaboration with our product engineering team - Review security-critical configuration changes and act as Codeowner for security-critical parts of our cloud configurations (everything is IaC) - Partner with Engineering and Product teams to: - Manage risks and vulnerabilities in our Cloud environment. - Translate security requirements into concrete engineering investments - Define infrastructure security architecture and multi-quarter roadmaps - Mentor and develop other security engineers on the team, raising the overall technical bar WHAT YOU HAVE - 8+ years experience in Security Engineering and/or Software Engineering - Demonstrated experience writing high-quality software, building production-grade infrastructure and raising the security bar across engineering teams. - Strong fundamentals in networking, operating systems, and cryptographic protocols - In-depth knowledge of Kubernetes, common misconfigurations, and privilege escalation vectors - Demonstrated ability to find weaknesses (e.g. privilege escalation) in real-world cloud environments - Experience applying security best practices in cloud environments (AWS, Azure, or Google Cloud) - Track record of driving cross-functional security initiatives and influencing engineering decisions across teams - Experience setting security standards and best practices at an organizational scale - (No experience with generative AI or legal required) BONUS - Familiarity with large-scale Infrastructure as Code (IaC) deployments - Familiarity with Kubernetes Admission Controllers and policy enforcement - Exposure to multi-cloud environments COMPENSATION RANGE $231,000 - $340,000 USD DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922]. #LI-NP1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai