Вакансии

Задачи: — запуск и управление процессом compliance onboarding — координация рабочих процессов — улучшение операционных процессов Требования и условия в тексте не указаны.

Location: Australia The Role Intellect delivers a clinically governed mental health programme to enterprise clients in the mining and resources sector, supporting remote and fly-in fly-out workforces across Australia, with international expansion in progress. This is not a standard EAP. Cases begin with acute risk assessment on remote sites and run through structured treatment, fitness-for-work assessment and return-to-work clearance, in direct coordination with the client's chaplaincy, medical and people teams. The Care Account Manager is the clinical coordinator and case manager for high-risk employee cases, and the single owner of the journey from initial risk assessment through to reintegration and case closure. They hold clinical oversight of risk across the caseload, shape treatment planning with treating providers, co-develop the clinical protocols and SOPs the client operates to, and turn case activity into clinical insight the client can act on. The role is consultative, and includes delivery of counselling and psychotherapy where required. It is distinct from commercial account management, which is held separately. Flexible hours with availability for urgent escalations during client business hours. Responsibilities End-to-end case management and coordination Manage the full lifecycle of high-risk cases, from handover after the initial risk assessment through escalation, support, fitness-for-work assessment and case closure. Monitor incoming care requests, ensure appropriate response, and assign cases to approved clinicians with the right competency and registration. Ensure therapy sessions are scheduled, completed and documented within agreed SLAs, and coordinate with care navigators on booking. Review the open case list for stalled items and follow up with clinicians, network partners and client contacts to keep cases moving. Act as the third line of escalation for the helpline, after ranger and supervisor, for case clarifications and complex issues. Treatment planning and clinical support plan orchestration Liaise with client contacts and on-site teams for situational updates, and align an initial support plan with the treating clinician, including session volume and cadence. Work with treating providers on case formulation and treatment goals, oversee implementation of the support plan, and track employee progress. Manage support plan adjustments, including requesting and aligning additional sessions with the client where clinically indicated. Support provider re-matching where the therapeutic fit is not working. Apply cultural and contextual formulation, including for First Nations employees and isolated site-based workers. Clinical risk oversight and governance Review and sign off risk assessments, confirm risk tiering against the client's framework, and set review cadence and monitoring requirements. Make the clinical decisions the pathway requires: disputed risk ratings, medical evaluation pathways where an employee declines therapy, and session credit decisions. Ensure clinical documentation and risk assessments are completed and categorised to the client's framework and to internal SOPs. Co-develop and maintain the clinical protocols, risk frameworks and SOPs the client's on-site teams operate to, and keep them current as the programme expands. Hold clinical standards where operational or commercial pressure runs the other way. Fitness-for-work and reintegration Initiate and coordinate fitness-for-work assessments on completion of clinical support, liaising with doctors and clinical psychologists. Communicate assessment outcomes to the client's chaplaincy and people teams and align on next steps. Develop the reintegration plan in collaboration with client contacts, and maintain regular check-ins through reintegration, monitoring progress and flagging deterioration. Stakeholder relationships, clinical insights and reporting Act as the named clinical contact for the client's chaplaincy, medical and health and safety leads on individual cases, responding within the programme's operating window to queries that are frequently unscheduled and time-critical. Produce the case tracker and monthly clinical reporting, moving beyond utilisation to presenting issues, risk patterns, outcomes and service-level themes. Present clinical insight at client review meetings and translate it into recommendations the client's health and safety and people teams can act on. Design and deliver clinical training and framework guidance to client-side staff who are not clinicians, and support training of internal clinicians and rangers on client-specific protocols. Work closely with helpline operations, care excellence, clinicians and network partnerships, and feed service quality issues back to internal stakeholders. Requirements Registered clinical psychologist or qualified counsellor, with current registration in your jurisdiction. Master's degree in clinical psychology, counselling or a related field. Three to five years in clinical case management, ideally within EAP, corporate wellbeing or a high-acuity mental health setting. Proven experience managing complex, high-risk cases from assessment to closure, in a setting where you held the decision rather than advised on it. Experience of structured return-to-work, fitness-for-work or occupational mental health pathways. Experience contributing to clinical protocols, risk frameworks or SOPs, and working within strict guidelines. Demonstrated experience managing stakeholders in a corporate or large-organisation client-facing role. Based in Australia with the right to work. Perth or another AWST location strongly preferred; other states considered only where 07:00 to 19:00 AWST can be reliably worked. Exceptional written and verbal communication, with the ability to convey clinical concepts clearly to non-clinical stakeholders, and written English that stands up in client-facing clinical documentation. Desirable AHPRA registration. Understanding of fly-in fly-out and mining culture, and the pressures of remote, high-risk work environments. Familiarity with Australian psychosocial risk and work health and safety obligations. Experience of multi-stakeholder coordination across internal clinicians, external partners, HR and client contacts.

Location: Иркутск **Почему у нас хорошо:** * **Достойная зарплата:** оклад + премии + компенсация транспортных расходов + оплата мобильной связи * **Понятная система мотивации**, пересмотр оклада несколько раз в год * **Расширенная программа ДМС** с первого дня и льготное страхование для близких * **Научим использовать технологии,** чтобы оптимизировать рутину: AI-помощник соберёт необходимую информацию о клиенте, подберёт лучшие решения для развития бизнеса и даст персональные рекомендации * **Погрузим в специфику каждого бизнеса:** мы разработали собственную программу обучения с практикующими экспертами * **Крутые привилегии:** бесплатная подписка СберПрайм+, скидки от наших партнёров, льготная ипотека * **Сделаем тебя частью бизнес-сообщества:** ты сможешь представлять банк на форумах и мероприятиях для предпринимателей * **Насыщенная корпоративная жизнь:** спортивные активности, волонтёрство, КВН и тематические комьюнити * **Поддержим твоё профессиональное развитие:** у нас развитая система наставничества, понятные карьерные треки и много возможностей для профессионального роста * **Возможность работать с друзьями:** вознаграждение за рекомендацию знакомых в команду Сбера Обязанности **Чем предстоит заниматься:** * Выезжать на встречи с клиентами, вникать в особенности ведения их бизнеса * Выстраивать долгосрочные партнёрские отношение с клиентами * Подбирать с помощью AI лучшие решения для бизнеса (более 160 решений) * Помогать собственникам бизнеса повышать финансовые показатели Требования **Мы ждём, что ты:** * Получил высшее или неполное высшее образование * Понимаешь принцип работы банковских продуктов для юридических лиц * Имеешь опыт работы в корпоративных продажах / продажах банковских продуктов или занимался развитием партнёров **от 1 года** * Умеешь проводить презентации продуктов и вести переговоры с первыми лицами компаний * Готов к разъездной работе * Умеешь использовать ИИ для упрощения повседневных задач Условия **Всего три шага, чтобы стать экспертом по развитию бизнеса:** 1. Откликнись на вакансию и расскажи о себе в сопроводительном письме. 2. Пройди собеседование и познакомься с будущими коллегами. 3. Приходи развивать малый бизнес страны! **Присоединяйся к команде лидеров!**

Location: New York, NY (HQ); San Francisco, CA Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE As a Strategic Account Manager, you will be responsible for driving the strategy, growth, and overall health of a book of 8–12 of Ramp’s largest and most strategic customers. You’ll own the long-term relationship and be accountable for maintaining and growing revenue, driving product adoption, and ensuring your customers achieve meaningful business outcomes on Ramp. You’ll build deep relationships across all levels of your customers’ organizations, from day-to-day operators to C-suite executives, and be skilled at managing complex stakeholder dynamics and product configurations. Internally, you’ll partner closely with senior leaders and cross-functional teams at Ramp to strengthen our B2B relationships, coordinate strategic initiatives, and feed structured insights into our product roadmap and internal processes. WHAT YOU’LL DO - Own a portfolio of 8–12 strategic Enterprise customers, with clear accountability for retention, expansion, and overall account health - Maintain and grow revenue and usage within your book of business by identifying, pitching, and executing on upsell and cross-sell opportunities - Build and execute detailed account and territory plans, including QBRs and executive reviews that highlight results, surface risks, and align on future growth - Lead frequent customer conversations (status calls, roadmap discussions, upsell conversations, and QBRs) to ensure customers are achieving strong outcomes with Ramp - Own end-to-end execution of renewals and expansions, from discovery and solution design through commercial negotiation and close - Serve as a Ramp product expert, proactively uncovering workflow gaps and recommending solutions that save customers time and money, while guiding them toward deeper platform adoption - Partner cross-functionally with Product, Design, Engineering, Sales, CSMs, and Solutions to coordinate customer initiatives and deliver tailored, enterprise-grade solutions - Provide structured feedback to product and leadership teams, translating customer needs and patterns into recommendations that shape Ramp’s Strategic and Enterprise roadmap - Navigate and align internal and external stakeholders, including C-suite executives, investors, partners, and cross-functional teams - Use data and analytics to inform your strategy, monitor account performance, and communicate impact and opportunities in a clear, grounded way WHAT YOU NEED - 9+ years of experience as a Account Manager or Account Executive - 3+ years managing strategic Enterprise accounts (2,500+ employees or Fortune 1000) with proven commercial ownership - Strong familiarity with Fintech, Payments, Finance/Accounting, or B2B SaaS products - Demonstrated success negotiating and closing complex six-figure renewals and upsells - Ability to understand and communicate complex product workflows, integrations, and technical configurations - High fluency in financial value drivers — able to articulate ROI, payback periods, process modernization, and cost savings - Deep sense of ownership with the ability to build processes, playbooks, and documentation from 0→1 as strategic customers push the limits of Ramp’s platform and require new, scalable solutions - Strong executive communication and storytelling skills with the ability to influence cross-functionally and at the C-suite - Consistent track record of hitting or exceeding revenue targets in fast-paced environments - Operates with urgency, grit, and ownership; thrives in environments with innovation, change, and ambiguity - Willingness to travel for customer on-sites, events, and internal team summits NICE TO HAVES - Experience in financial services sales or selling to finance teams (e.g., Office of the CFO, accounting, controllers, expense management). - Experience at a high-growth startup BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: Singapore Workplace: onsite About Unlimit Unlimit is the global financial infrastructure for the borderless agentic economy. Designed to bridge the gap between fragmented local markets and the future of autonomous commerce, Unlimit provides the programmable operating layer for the world’s most ambitious businesses. Through an integrated technology stack, the platform unifies global payment acceptance, programmable financial accounts, and digital asset rails into a singular financial layer. By mapping hyper-local payment ecosystems directly into its architecture, Unlimit enables businesses to move value and settle transactions instantly across continents. Built on decades of hard-won regulatory depth and an extensive global license portfolio, the platform provides direct access to a massive global infrastructure. With major hubs in London, San Francisco, Singapore, São Paulo, and Mexico City, Unlimit is building the infrastructure that makes global expansion a matter of code, not geography. What You’ll Do: Acquire new enterprise merchants by identifying opportunities, building relationships, managing sales cycles, and closing deals Manage and grow strategic merchant accounts throughout the full client lifecycle, from onboarding and integration to ongoing optimization and expansion Develop strong relationships with key merchants and become a trusted business partner, understanding their challenges and providing tailored payment solutions Drive upsell and cross-sell opportunities by identifying business growth areas and increasing adoption of Unlimit’s payment solutions Analyze merchant performance data, monitor key business metrics, and provide insights and recommendations to improve transaction performance and revenue growth Collaborate closely with product, operations, risk, compliance, and technical teams to ensure successful merchant experience and continuous improvement Manage multiple priorities and stakeholders while delivering results in a fast-paced and evolving environment Represent Unlimit as a strategic partner, bringing ownership, professionalism, and commercial mindset to every client interaction. Who You Are: Payments experience: minimum 5 years of experience in the payments industry, with strong knowledge of acquiring, merchant services, payment solutions, or payment partnerships Enterprise sales experience: proven experience managing complex sales cycles with enterprise merchants, including prospecting, negotiation, and closing Account growth mindset: demonstrated ability to not only acquire clients but also grow existing accounts through strategic relationship management and solution expansion Commercially driven: comfortable owning revenue growth opportunities, including new business acquisition, upsell, and cross-sell initiatives Analytical mindset: able to understand transaction data, identify growth opportunities, and translate insights into actionable business strategies Client-focused: strong relationship management skills with the ability to build trust and influence senior stakeholders Self-starter: proactive, resilient, and able to work independently in a fast-paced environment. Collaborative and positive: works effectively across teams and contributes to a high-performance culture. Join Unlimit Team now!   Unlimit is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.

Location: San Francisco, California About Workato Workato is the leading Control and Execution Platform for Enterprise AI — the neutral platform enterprises trust to put AI to work across their business. Workato unifies data, applications, and processes into a single platform so AI can reliably orchestrate business processes in production at enterprise scale. Built on more than a decade of running mission-critical processes for over half the Fortune 500 — including Nasdaq, Amazon, Cisco, Vodafone, Atlassian, and Lucid Motors — Workato turns over 14,000 enterprise systems AI needs to act on into one governed execution layer. For more information, visit workato.com . Why join us? Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles . We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care . That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. If this sounds right up your alley, please submit an application. We look forward to getting to know you! Also, feel free to check out why: Business Insider named us an “enterprise startup to bet your career on” Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America Quartz ranked us the #1 best company for remote workers Responsibilities We are looking for an exceptional Senior Field Marketing Manager to own and drive our North America field marketing strategy. In this role, you will lead the strategy, planning, and execution of high-impact field marketing programs — trade shows, executive-level programs, and regional activations — that connect Workato sales and leadership with prospects, customers, partners, and our developer community to drive new logos, accelerate deals, expand accounts, and fuel pipeline. In this role, y ou will also be responsible to: Owning the strategy and end-to-end execution of events, experiences and executive program calendar across North America aligning investment to pipeline and revenue priorities Partner closely with sales and extended teams including Demand Generation, Product Marketing to ensure the right implementation of programs to drive pipeline and ROI Designing and leading executive briefings, roundtables, and account-based field programs in close partnership with sales leadership and the ABM team Building and scaling our sales enablement event motion, including training, webinars, and workshops that arm sellers to drive pipeline for core sales team. Leading regional field activations — dinners, sponsorships, and co-branded events with partners and customers — from concept through measurable results Managing relationships with internal stakeholders, agencies, and vendors to deliver seamless, on-brand event experiences, negotiating contracts and holding partners accountable to scope and budget Setting the standard for post-event reporting and pipeline attribution, delivering insights and recommendations to sales and marketing leadership Building and maintaining the North America field marketing calendar and strategy, keeping cross-functional teams aligned and prioritized Mentoring and providing guidance to field marketing associates/coordinators supporting program execution Acting as a strategic advisor to regional sales leaders, translating pipeline and account goals into targeted field marketing plans Requirements Qualifications / Experience / Technical Skills 5–8+ years of B2B field marketing, event marketing, or demand generation experience, ideally in enterprise SaaS Proven track record designing and executing regional marketing programs that measurably contributed to pipeline and bookings targets Experience owning a field marketing budget, including forecasting, vendor negotiation, and ROI reporting Demonstrated success planning and running executive-level programs (briefings, roundtables, advisory events) for enterprise audiences Working knowledge of account-based marketing (ABM) principles and experience partnering with ABM and sales teams on account-level strategy Proficiency with Salesforce, Marketo, and event platforms such as Cvent; comfort working with pipeline and attribution reporting Experience managing or mentoring junior team members or coordinators is a plus Willingness to travel across North America as needed to support events (approximately 25–40%) Soft Skills / Personal Characteristics Strategic thinker who can also roll up their sleeves to execute flawlessly under tight timelines Confident, credible communicator who can influence and align senior sales and marketing stakeholders Highly organized program manager comfortable owning multiple concurrent, high-visibility initiatives Data-driven approach to measuring program impact and making the case for continued or reallocated investment Collaborative operator who builds trust quickly with global, cross-functional teams, partners, and vendors (REQ ID: 2980)

Location: Chicago, IL, USA; New York, NY, USA; San Francisco, CA, USA About the Role We are hiring a Business Control Manager to join Chime's Compliance Business Control Management team. You will own the control strategy, business relationships, and results for the Membership, App and AI Experience, and Trust and Safety portfolios. Working with the Enterprise BCM Lead and business partners, you will translate new initiatives, existing business activities, regulatory requirements, incidents, and other changes into clear control outcomes and practical plans. This is an individual contributor role for someone who can move comfortably between strategy and delivery. You will assess current control coverage, lead material control decisions and implementation work within your portfolios, and ensure controls are validated, documented, and maintained. Business and control owners remain responsible for implementing and operating their controls; you will provide the structure, challenge, and partnership needed to produce durable results. You will also contribute across the Enterprise BCM team by supporting Enterprise work when priorities and capacity require it, and by helping identify shared exposure themes and common control approaches across portfolios. In This Role You Can Expect To Own the control strategy and coverage view for assigned portfolios, using business activities, regulatory requirements, existing controls, gaps, and dependencies to set priorities. Evaluate new initiatives and the existing environment through reviews of process or product changes, incidents, complaints, findings, and current control practices. Determine whether controls should be reused, enhanced, created, consolidated, or retired. Lead control design and implementation with business and control owners, establishing clear objectives, scope, ownership, evidence, exception handling, delivery plans, and closure criteria while keeping control ownership and operation with the business. Assess control readiness, coordinate owner attestations, and determine whether controls meet the agreed validation criteria. Arrange an independent reviewer when your involvement in implementation requires additional separation. Lead control responses to incidents, issues, complaints, and findings by connecting root causes to control gaps, establishing remediation expectations, and confirming affected controls are revalidated before closure. Maintain reliable control records and use coverage, implementation, validation, and exception data to identify recurring themes, recommend shared approaches, and communicate results and remaining exposure to leadership. Build strong relationships across business, product, engineering, operations, legal, compliance, risk, and data teams, and support bank partner reviews, audits, examinations, and other assurance activities. To Thrive in This Role You Have 7 or more years of experience in business controls, regulatory compliance, operational risk, audit, or a related discipline within financial services, fintech, or another highly regulated environment. Experience independently owning a complex portfolio or control environment, setting priorities, leading cross-functional decisions, and moving work from assessment through validated and documented closure. Demonstrated ability to evaluate business activities and control coverage, distinguish control gaps from documentation or mapping gaps, and develop practical responses. Hands-on experience designing or enhancing controls with business, product, engineering, operations, or data teams and defining the evidence needed to demonstrate that controls operate as designed. Sound knowledge of consumer financial protection and regulatory risk, including EFTA and Regulation E, TILA and Regulation Z, UDAAP, or comparable frameworks. Strong judgment, influence, and communication skills, including the ability to challenge senior partners constructively, work through competing priorities, translate complex requirements, and identify when leadership escalation is needed. Strong execution and organization skills, including managing multiple workstreams, dependencies, decisions, exceptions, and control records within a GRC platform or comparable system of record. #LI-LB1 #LI-Onsite Below is the base salary offered for this role and level of experience. Full-time employees may also be eligible for bonus(es), competitive equity, and benefits. For commissioned roles, the base salary listed in this job description does not include incentive/variable pay. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience. Wage Notice $127,000 — $175,000 USD A little about us At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential. We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members. We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress. We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential. Because if we don't—who will? *Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC. What we offer for our full-time, regular employees 🏢 Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates. 💻 Benefits that support your work and life, including backup child, elder, and pet care and subsidized commuter benefits for eligible employees. ✨ Comprehensive health, financial, and wellbeing benefits designed to support you at every stage of life. 🏝 Generous vacation policy and company-wide paid days off 🫂 1% of your time off to support local community organizations of your choice 👟 Annual wellness stipend to use towards eligible wellness related expenses 👶 Up to 22 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents 👪 Access to family planning reimbursement 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals. Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: accommodations@chime.com . To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice .

Location: New York City; San Francisco; Austin Workplace: Hybrid ABOUT THE ROLE As a Commercial Sales Manager at Perplexity, you'll lead a team of Commercial Account Executives selling Perplexity Enterprise and Computer to small and mid-sized organizations. You'll be responsible for hiring and ramping the team, coaching sellers through efficient, high-velocity sales cycles, and owning team revenue targets. RESPONSIBILITIES - Lead, coach, and develop a team of Commercial Account Executives, providing regular feedback to drive individual and team performance - Own team revenue, logo, and activity targets, with accountability for pipeline creation, deal velocity, and forecast accuracy - Hire, onboard, and ramp new Account Executives in partnership with Recruiting and Enablement - Coach the team on outbound prospecting, account prioritization, and converting existing self-serve customers into Enterprise relationships - Help AEs qualify with discipline and run efficient sales cycles from discovery through close, partnering with Enterprise AEs when an account warrants a larger motion - Run a regular cadence of 1:1s, pipeline reviews, and deal reviews, maintaining accurate Salesforce data and forecasts - Partner with Enablement, Product, Marketing, Customer Success, and RevOps to translate field feedback into action YOU MAY BE A GOOD FIT IF - 5+ years of SaaS sales experience selling to small and mid-sized organizations, with 2+ years directly managing quota-carrying Account Executives - A track record of meeting or exceeding team revenue targets in a high-growth environment - Experience hiring, ramping, and developing sellers - Experience coaching teams to generate their own pipeline through outbound and product-led signals in a high-velocity sales motion - Strong command of Salesforce, pipeline management, and forecasting - Background selling technical products, ideally AI, data, or infrastructure - Comfort operating without an established playbook

Location: New York City; San Francisco; Austin Workplace: Hybrid ABOUT THE ROLE As a Commercial Sales Manager at Perplexity, you'll lead a team of Commercial Account Executives selling Perplexity Enterprise and Computer to small and mid-sized organizations. You'll be responsible for hiring and ramping the team, coaching sellers through efficient, high-velocity sales cycles, and owning team revenue targets. RESPONSIBILITIES - Lead, coach, and develop a team of Commercial Account Executives, providing regular feedback to drive individual and team performance - Own team revenue, logo, and activity targets, with accountability for pipeline creation, deal velocity, and forecast accuracy - Hire, onboard, and ramp new Account Executives in partnership with Recruiting and Enablement - Coach the team on outbound prospecting, account prioritization, and converting existing self-serve customers into Enterprise relationships - Help AEs qualify with discipline and run efficient sales cycles from discovery through close, partnering with Enterprise AEs when an account warrants a larger motion - Run a regular cadence of 1:1s, pipeline reviews, and deal reviews, maintaining accurate Salesforce data and forecasts - Partner with Enablement, Product, Marketing, Customer Success, and RevOps to translate field feedback into action YOU MAY BE A GOOD FIT IF - 5+ years of SaaS sales experience selling to small and mid-sized organizations, with 2+ years directly managing quota-carrying Account Executives - A track record of meeting or exceeding team revenue targets in a high-growth environment - Experience hiring, ramping, and developing sellers - Experience coaching teams to generate their own pipeline through outbound and product-led signals in a high-velocity sales motion - Strong command of Salesforce, pipeline management, and forecasting - Background selling technical products, ideally AI, data, or infrastructure - Comfort operating without an established playbook

Location: New York City; San Francisco; Austin Workplace: Hybrid ABOUT THE ROLE As an Enterprise Sales Manager at Perplexity, you'll lead a team of Account Executives selling Perplexity Enterprise and Computer to Enterprise accounts. You'll be responsible for hiring and ramping the team, coaching sellers through complex enterprise sales cycles, and owning team revenue targets. RESPONSIBILITIES - Lead, coach, and develop a team of Account Executives, providing regular feedback to drive individual and team performance - Own team revenue targets, with accountability for pipeline creation, deal execution, and forecast accuracy - Hire, onboard, and ramp new Account Executives in partnership with Recruiting and Enablement - Coach the team on outbound prospecting, account planning, and converting existing self-serve customers into Enterprise relationships - Support AEs in complex, multi-stakeholder deals, including executive alignment, technical evaluation, security review, and negotiation - Run a regular cadence of 1:1s, pipeline reviews, and deal reviews, maintaining accurate Salesforce data and forecasts - Partner with Enablement, Product, Marketing, Customer Success, and RevOps to translate field feedback into action YOU MAY BE A GOOD FIT IF - 7+ years of enterprise software sales experience, with 3+ years directly managing quota-carrying Account Executives - A track record of meeting or exceeding team revenue targets in a high-growth environment - Experience hiring, ramping, and developing sellers - Experience coaching teams to generate their own pipeline through outbound and account-based prospecting - Strong command of Salesforce, pipeline management, and forecasting - Background selling technical products, ideally AI, data, or infrastructure - Comfort operating without an established playbook

Location: New York City; San Francisco; Austin Workplace: Hybrid ABOUT THE ROLE As an Enterprise Sales Manager at Perplexity, you'll lead a team of Account Executives selling Perplexity Enterprise and Computer to Enterprise accounts. You'll be responsible for hiring and ramping the team, coaching sellers through complex enterprise sales cycles, and owning team revenue targets. RESPONSIBILITIES - Lead, coach, and develop a team of Account Executives, providing regular feedback to drive individual and team performance - Own team revenue targets, with accountability for pipeline creation, deal execution, and forecast accuracy - Hire, onboard, and ramp new Account Executives in partnership with Recruiting and Enablement - Coach the team on outbound prospecting, account planning, and converting existing self-serve customers into Enterprise relationships - Support AEs in complex, multi-stakeholder deals, including executive alignment, technical evaluation, security review, and negotiation - Run a regular cadence of 1:1s, pipeline reviews, and deal reviews, maintaining accurate Salesforce data and forecasts - Partner with Enablement, Product, Marketing, Customer Success, and RevOps to translate field feedback into action YOU MAY BE A GOOD FIT IF - 7+ years of enterprise software sales experience, with 3+ years directly managing quota-carrying Account Executives - A track record of meeting or exceeding team revenue targets in a high-growth environment - Experience hiring, ramping, and developing sellers - Experience coaching teams to generate their own pipeline through outbound and account-based prospecting - Strong command of Salesforce, pipeline management, and forecasting - Background selling technical products, ideally AI, data, or infrastructure - Comfort operating without an established playbook

Location: Cyprus Workplace: hybrid About the Client Our client is a fast-growing fintech company focused on card acquiring. It helps businesses accept card payments from customers across different markets and provides the infrastructure behind the payment flow. Role Overview Take on a hands-on finance role with room to shape how reporting and planning work. You will improve financial visibility, automate processes and help a growing business make informed decisions. The scope of the role will expand as you take ownership of more of the finance function. Key Responsibilities Prepare and analyse financial data, reports and business performance metrics. Build and improve financial reporting, dashboards and analytical tools. Automate finance processes and reporting using SQL, Python, BI or other relevant tools. Support financial planning, forecasting and data-driven decision-making. Work across teams on finance projects and process improvements. Own finance tasks and processes, gradually expanding your responsibilities. Help build and develop the finance function as the company grows. Requirements Previous experience at a Big-4 or comparable audit firm. Current or recent experience in payments, electronic money, acquiring or related financial services. Hands-on experience with financial data and analytics using SQL, Python, BI or similar tools. Experience automating financial reporting or improving finance processes. A plus: experience with safeguarding, regulatory reporting, settlement and reconciliation, or interchange. A plus: ACA, ACCA or CFA qualification. A plus: experience building finance processes or functions from scratch. Based in or willing to relocate to Cyprus or the UK. Languages: English , Russian . Experience in fintech. Key Soft Skills Proactive and comfortable taking ownership without waiting for instructions. Able to work at pace and manage multiple priorities. Results-oriented, with a focus on getting things done. Analytical and structured in problem-solving. Comfortable working independently in a project-based environment. Skilled in communication and collaboration. Ambitious and motivated to grow with the company. What We Offer Competitive salary aligned with experience. Collaborative and transparent team culture. High-impact role in a scaling fintech company. Recognition of personal milestones and achievements. Social benefits.

Location: United Kingdom Workplace: fully About the Client Our client is a fast-growing fintech company focused on card acquiring. It helps businesses accept card payments from customers across different markets and provides the infrastructure behind the payment flow. Role Overview Take on a hands-on finance role with room to shape how reporting and planning work. You will improve financial visibility, automate processes and help a growing business make informed decisions. The scope of the role will expand as you take ownership of more of the finance function. Key Responsibilities Prepare and analyse financial data, reports and business performance metrics. Build and improve financial reporting, dashboards and analytical tools. Automate finance processes and reporting using SQL, Python, BI or other relevant tools. Support financial planning, forecasting and data-driven decision-making. Work across teams on finance projects and process improvements. Own finance tasks and processes, gradually expanding your responsibilities. Help build and develop the finance function as the company grows. Requirements Previous experience at a Big-4 or comparable audit firm. Current or recent experience in payments, electronic money, acquiring or related financial services. Hands-on experience with financial data and analytics using SQL, Python, BI or similar tools. Experience automating financial reporting or improving finance processes. A plus: experience with safeguarding, regulatory reporting, settlement and reconciliation, or interchange. A plus: ACA, ACCA or CFA qualification. A plus: experience building finance processes or functions from scratch. Languages: English , Russian . Based in or willing to relocate to Cyprus or the UK. Experience in fintech. Key Soft Skills Proactive and comfortable taking ownership without waiting for instructions. Able to work at pace and manage multiple priorities. Results-oriented, with a focus on getting things done. Analytical and structured in problem-solving. Comfortable working independently in a project-based environment. Skilled in communication and collaboration. Ambitious and motivated to grow with the company. What We Offer Competitive salary aligned with experience. Collaborative and transparent team culture. High-impact role in a scaling fintech company. Recognition of personal milestones and achievements. Social benefits.

Location: United States (Remote) Workplace: Remote ABOUT ONEPAY OnePay is the consumer fintech trusted by millions of Americans to make money better. Our financial system is broken. High fees, low rates, and too few ways to actually grow your money. We’re fixing it. And we’re moving fast. We’re an all-in-one financial services platform that brings together banking, high-yield savings, credit cards, point-of-sale lending, investing, and crypto in one place. We also partner with employers, HCM providers, gig platforms, and others to deliver embedded financial services to millions of employees and frontline workers. We’re backed by Walmart, the world’s largest retailer, and Ribbit Capital, one of fintech’s most respected investors, giving us rare scale, distribution, and the opportunity to build something truly category-defining. But what really sets OnePay apart is how we move. Our customers don’t have time to wait… and neither do we. This place moves fast, and we’re looking for people who are: - Ready to run - Hungry and driven by urgency - Exceptional at what they do, with low ego - Comfortable operating in motion THE ROLE As a Procurement & Sourcing Manager at OnePay, you will negotiate directly with vendors and manage the commercial outcome on technology spend, including cloud, AI/LLM, data, security, and SaaS vendors. This role is a catalyst for OnePay’s rapid growth and mission to help people save and grow their money. In this role, you will collaborate with various stakeholders in a highly cross-functional role, and drive to execute key new vendor and renewal engagements. AI is central to how we work: you will use it daily to benchmark pricing, compare proposals, review contract terms, and prepare for negotiations. You will: - Lead negotiations end to end on new vendors and renewals, from benchmarking and walk-away positions through final terms - Structure deals beyond price: renewal uplift caps, usage and true-up mechanics, ramp schedules, termination rights, and auto-renewal protections - Run competitive sourcing and building the business case for vendor selection and consolidation - Build and share repeatable AI-assisted sourcing workflows, such as proposal comparison, price benchmarking, contract redlining, and negotiation prep, so the whole team works faster and with better data - Partner with Operations, Finance, Legal, IT, and InfoSec teams to evaluate new vendors and structure the commercial terms - Serve as the primary point of contact for vendors on all contractual matters and act as the escalation point for all employees when communicating with vendor sales reps - Drive the timely review and approval of procurement requests, making sure there is alignment across all key stakeholders, including company C-suite YOU BRING - 3+ years of strategic sourcing or direct vendor negotiation experience, ideally in a high-growth tech or fintech company - A self starter; You don’t just identify problems, you come with solutions. You don’t wait for instructions, and you feel comfortable leading an initiative end-to-end. - Ability to work cross-functionally and with senior management, enabling to creatively meet requirements from our partners without blocking innovation and creativity - Strong negotiation skills. You have a track record of negotiating six- and seven-figure software, SaaS, or cloud agreements and of securing terms beyond price. - Understanding of commercial contract terms (MSAs, order forms, DPAs, SOWs, licensing models) and comfort marking them up with Legal - Hands-on AI fluency: you already use AI tools (such as LLM assistants and agents) - Drive and proactivity - everyone here is a builder and executor WHAT WE OFFER - Competitive base salary, stock options, and health benefits from Day 1 - 401(k) plan with company match - Remote-friendly (US), flexible time off (FTO), and opportunities for growth - A high-growth, mission-driven, inclusive culture where your work has real impact STANDARD INTERVIEW PROCESS Our process varies by role. Most candidates go through: - AI-assisted initial screen - Interview with Talent Partner - Technical or Hiring Manager Interview - Team Interview - Executive Interview - Offer! EQUAL EMPLOYMENT OPPORTUNITY To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at talent@onepay.com.

Location: Denver, CO, United States; New York, NY, United States; Toronto, ON, Canada About Us Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. About the Team Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U.S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin. Senior Growth Manager - Generosity & Flowthrough About Fanatics Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Role Overview We're seeking a Generosity & Flowthrough Strategy Senior Manager to own how Fanatics Casino allocates promotional generosity and how that generosity flows through to player value and broader business economics. This is a highly analytical, high-impact role sitting at the intersection of CRM, Finance and Analytics. You will set the framework for how generosity budget is allocated, own the efficiency of our promotional spend, and build the financial models and investment cases that justify how we spend to grow the business sustainably. KEY RESPONSIBILITIES Generosity Strategy & Allocation: Own the framework for allocating generosity budget across player cohorts and promotional mechanics, ensuring spend is directed to where it drives the greatest incremental value. RTC Performance Management: Continuously monitor and improve Return to Customer (RTC) efficiency across the base, identifying where generosity is under- or over-indexed and adjusting strategy accordingly. Flow-Through & Cross-Sell Economics: Build and maintain the flow-through model that connects promotional spend to downstream player value, including the economics of cross-sell between Casino and OSB. Financial Planning & Investment Cases: Act as the primary interface with Finance for generosity and promotional spend, building clear, data-backed investment cases for new mechanics, budget changes or strategic tests. Analytics & Insight: Partner with Analytics to track cohort and mechanic performance, using data to continuously refine generosity strategy across the base. Cross-functional Collaboration: Work closely with CRM, Product and Finance to ensure generosity and flowthrough strategy stay aligned with broader growth objectives. Qualifications 5+ years of experience in a growth, CRM, or commercial strategy role, ideally in iGaming, iCasino or a highly regulated digital business. Strong financial modeling skills; comfortable building and defending investment cases with Finance stakeholders. Advanced proficiency with SQL, Excel/Google Sheets and BI tools (Tableau, Looker) to analyze cohort and promotional performance. Experience designing or managing bonusing/generosity frameworks and measuring their ROI. Strong stakeholder management skills across Finance, CRM, Product and Analytics. Nice to Have Experience with RTC/Return-to-Player modeling in an iCasino context. Background in pricing, revenue management or promotional economics. Exposure to cross-sell strategy between casino and sportsbook products. For information about our benefits, please visit https://benefitsatfanatics.com/ Ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. The range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual offer is confirmed. In addition to the base and bonus, full-time employment, and more. For information about our benefits, please visit https://benefitsatfanatics.com/ Salary Range $118,000 — $136,000 USD By submitting your application, you agree to our terms of service and acknowledge you have read our Candidate Privacy Policy. Fanatics will never ask candidates for money, banking information, or other sensitive personal information as part of the interview process. If you receive a suspicious message claiming to be from Fanatics recruiting, please do not respond and report it here .

Требования: — Понимание платформы SOFTSWISS: бонусы, админка, ограничения — Опыт с Tier-1 — Владение Customer и Smartico — Опыт в iGaming в Tier-1 обязателен Важно: — Опыт в iGaming в Tier-1 обязателен.

About the Role sa.global is looking for a driven and talented Business Development Manager with proven sales expertise to join our dynamic team. Backed by a strong technical team, your primary responsibilities will include identifying business opportunities and generating new sales. This role requires building and maintaining successful relationships with both prospects and existing clients. You will be capable of building strategic relationships at the CIO, VP, and Director levels while engaging tactically within divisional or departmental groups to develop new business opportunities and successfully close them. This exciting opportunity is ideal for a true hunter who is motivated by pursuing new sales opportunities and is eager to play a key role in the growth of our business. Main Responsibilities — Develop opportunities by identifying potential clients within the target market and conducting appropriate research on prospective clients’ business and equipment needs. — Negotiate and close agreements with clients while establishing long-term, high-value relationships. — Manage the entire sales cycle, including prospecting, discovery, solution proposal development, presentations, negotiations, and closing. — Partner with sales teams to create winning proposals for current and prospective clients. — Collaborate with delivery teams to ensure contracted product specifications are executed on time and as agreed. — Become a subject matter expert in our business products, processes, and operations, while staying up to date with industry news and trends. — Build and maintain a strong pipeline of qualified sales opportunities and proactively follow up on leads. — Sell business solutions and services to new clients. — Leverage global marketing campaigns and drive local demand generation activities that attract prospective and existing clients to build a robust sales pipeline. — Conduct regular account planning and business development sessions with Microsoft contacts to jointly target opportunities, develop offerings, and secure funding. Skills and Experience — Extensive software sales experience with a proven track record of developing new client relationships and closing sales. — A demonstrated track-record of consistently meeting or exceeding annual quotas and performance targets, in B2B sales of Dynamics 365 or similar ERP products. — Proven success managing complex, long-cycle sales campaigns in a fast-paced, consultative, and competitive market. — Commercially minded, with the ability to understand and address business challenges. — Demonstrated success in initiating, negotiating, winning, and growing strategic partnerships. — Strong consulting acumen and a strong understanding of Dynamics 365 or other ERP products from both functional and business perspectives. — Demonstrates enthusiasm and proactively seeks opportunities to improve sales performance. — Demonstrates creativity and responds positively to new challenges and change. — Possesses a strong work ethic aligned with the demands, expectations, and responsibilities of the role. — Credible, articulate, confident, and tenacious, with the gravitas and credibility to build relationships with executives at all business levels. — Strong stakeholder management skills, both internally and externally. — Excellent team player with the ability to collaborate effectively with Marketing, Pre-Sales, Delivery, and other teams. — Strong interpersonal, verbal, presentation, and writing skills, with the ability to interact effectively with clients and the sa.global team. — Excellent English communication skills. — Excellent presentation and public speaking skills, with the ability to present confidently at senior levels. — Excellent relationship-building and management skills, with experience engaging with C-suite executives. — Self-starter who is highly motivated, collaborative, team-oriented, and maintains a positive attitude. — Strong innovation and problem-solving skills, including the ability to develop and propose equipment-based solutions for clients. — Proficiency in Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, Access, and industry-specific analysis software. — Strong understanding of some of the industry verticals in which we focus, with the ability to become a subject matter expert. — Consulting experience or prior experience working in a consulting firm is an advantage. — Bachelor’s degree or higher in a business-related field is preferred. — Willing to travel to other locations.

Location: Remote, Canada; Remote, United States GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role Like other managers at GitLab, you'll see your team as your product. You'll spend your time hiring and developing world-class Support Engineers who deliver exceptional technical support while continuously improving how your team solves problems. GitLab is working through it’s own AI transformation so you’ll be a leader in designing and implementing AI strategy for our Support team. As a Support Manager, you shape the customer support experience in your region. You'll balance direct customer relationships with the work of scaling your team, improving internal processes, adopting AI, and collaborating across departments to ship tools and solutions that make support more efficient. You'll help your team become self-sufficient, take ownership of complex issues from initial contact through resolution, and create a psychologically safe environment where people grow. Some examples of our projects: A tool to automatically check a GitLab Omnibus install for known issues A solution that captures the state of a customer's server for easier troubleshooting A tool that turns log files into interactive tables so you can easily sort and filter columns Functionality for ChatOps that makes it easier to identify user accounts on the GitLab.com platform What you’ll do Partner with other support managers to hire and maintain a world-class Support Engineering team focused on delivering excellent technical support to GitLab's customers. Develop your team members' technical skills and experience through mentorship, structured training, and career growth opportunities. Drive team ownership by fostering self-sufficiency, accountability, and alignment with key performance indicators. Build scalable processes and workflows that enable your team to collaborate effectively and execute with excellence. Conduct regular 1:1s with all team members to support their growth, address challenges, and create psychological safety. Train Support Engineers to conduct high-quality technical interviews, strengthening your hiring pipeline. Partner across GitLab to deepen understanding of customer needs and business goals, informing product and support improvements. Lead continuous improvement initiatives that enhance the customer experience through measurable, repeatable solutions. Document how the team works and find ways to make it more efficient through tools, process changes, and automation. Use AI well in your own work and coach your team to do the same. What you’ll bring Ability to lead technical, customer-facing teams and support the growth of Support Engineers at different levels through feedback, mentoring, and growth opportunities. Ability to create and implement processes and procedures that improve team efficiency. Ability to provide technical customer support and manage the full support lifecycle, from understanding customer needs and initial engagement through resolution, in collaboration with development. Analytical and problem-solving skills to troubleshoot complex technical issues and the ability to grow your team’s problem-solving skills. Understanding of Linux System Administration and web application development concepts (with MVC frameworks such as Ruby on Rails, Python, Django, PHP, or Laravel). About the team We are distributed globally across the AMER, EMEA, and APAC regions and own the customer support experience for GitLab. We work on support tickets, dig into code and logs to troubleshoot issues, and collaborate across departments to resolve customer challenges. Our team operates asynchronously with regular pairing sessions, one-on-ones, and Slack conversations that keep us connected. We create an environment where Support Engineers can grow and do their best work. We build processes that balance customer needs with team wellbeing, recognizing that a healthy customer experience comes from a healthy team. For more on how our team works, see the Support team handbook page The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity . Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $115,200 — $194,400 USD How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .