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1 178 вакансий по запросу «Ticket»Сначала свежие

Senior Product Manager (m/f/x) - German Speaking

Задачи: — Управление полным жизненным циклом продукта контент-синдикации, одного из самых доходных продуктов компании. — Формирование видения продукта: улучшение представления и оптимизации страниц продуктов для брендов, с акцентом на видео-синдикацию. — Расширение возможностей синдикации, включая не только видео, но и изображения, расширенный контент и подробную информацию о продуктах. — Внедрение соответствия требованиям в рабочие процессы, обеспечение надежности и соответствия данных продуктам с меняющимися правилами электронной коммерции. — Определение и управление ключевыми показателями эффективности (KPI), понимание влияния на доходы и продажи. — Приоритизация инициатив в дорожной карте продукта на основе потребностей клиентов, рыночных тенденций и бизнес-целей, в тесном сотрудничестве с отделами продаж, инженерии и поддержки клиентов. Требования: — Опыт работы в управлении продуктами не менее 5 лет в области SaaS, цифрового контента, электронной коммерции или смежных областях. — Доказанный опыт, ориентированный на данные, умение анализировать и демонстрировать влияние своей работы. — Глубокие знания в области искусственного интеллекта с практическим проектом. — Свободное владение немецким и английским языками. — Уверенное поведение, лидерские качества и готовность к сотрудничеству. Условия: — Возможность расширить сеть контактов с глобальными брендами, такими как Philips, Samsung, Bosch, Adidas и другими. — Работа над инновационными продуктами в области цифрового контента. — Непосредственное подчинение главному продукт-менеджеру, быстрое принятие решений и плоская иерархия. — Гибкие условия работы, 30 дней отпуска и 30 дней удаленной работы в пределах ЕС в год. — Корпоративные льготы, субсидии на Urban Sports и Deutschland ticket.

УдалённоseniorГеография найма не уточнена, офис: Berlin

Cloudflare73 дн назад

Technical Support Engineer, Application Performance

Hybrid

Belkins73 дн назад

Middle FP&A Analyst

Location: Europe Workplace: remote Belkins is the most reviewed B2B appointment setting company in the USA, with over 300 5-star reviews, and is ranked among the Top-3 best professional service firms in the world 2024 by Clutch. Trusted by industry leaders, including General Electric, Nvidia, UC Berkeley, Zendesk, Cloudflare, and over 1,000 other businesses in the USA — from startups to Fortune 500, empowering companies across 50+ industries with a results-oriented full-funnel outreach, boasting a staggering average of $10 return on every $1 spent with Belkins. We foster long-term partnerships to unlock the full potential of B2B clients, allowing them to scale steadily regardless of market shifts. Now we're looking for a driven Middle FP&A Analyst — someone who owns financial reporting end-to-end and turns numbers into insight the business can act on. The role You’ll own financial reporting and business-facing analytics across our largest brand scope (Belkins); working alongside our finance team in a peer/support relationship, not a managerial one. You’ll report directly to Olha Boyko, and your analysis will feed straight into decisions made at the C-level. What you’ll be doing Preparing monthly management reporting packages (P&L, CF) with variance analysis and business insights Taking full ownership of the budgeting and rolling forecasting cycles, ensuring accuracy, timelines, and cross-functional alignment Improving and automating reporting processes, including data consolidation and dashboard development Developing and maintaining financial models for new and existing business directions, supporting leadership decision-making Staying closely connected to the business day to day — tracking Delivery and Sales KPIs that move revenue, flagging risks before they surface, and staying on top of invoice deadlines and month-end close What you bring 3+ years of experience in financial analysis, preferably in IT, SaaS, or marketing-driven businesses Solid grounding in accounting principles (US GAAP), with hands-on experience across P&L, balance sheet, and cash flow Advanced financial modeling, budgeting, and forecasting skills Advanced Google Sheets skills (complex formulas, QUERY, pivot tables, data structuring) Business-oriented mindset — you interpret numbers into insight, not just report them Upper-Intermediate English or higher and Fluent Ukrainian Bonus points: SQL experience & AI tools What’s special about working at Belkins Direct visibility into C-level decision-making — your analysis isn’t filed away, it’s acted on A real path to seniority: growth here means more business impact and scope — no people-management track required to get there. A dynamic, modern environment that keeps evolving its tools and processes (AI included) and leans on knowledge-sharing A motivated team that’s building the finance function as the company scales You’re our kind of person if you You take ownership without waiting for a ticket to tell you what’s next — you flag risks before anyone asks You’re structured and detail-oriented, but flexible when priorities shift fast You look at a spreadsheet and think what does this mean for the business, not just is this accurate You partner easily across teams — Delivery, Sales, Accounting — without needing a rigid handoff process What to expect in our process Screening call with the recruiter (30–45 min) — background, motivation, English level, comp expectations. Test task (up to 1h) — a practical case on modeling, budgeting, and data structuring Interview with the Hiring Manager (Olha) — competency deep-dive on financial modeling, business-oriented thinking, and ownership Final interview — Heads & Culture — leadership alignment and the bigger picture If this all sounds like the right challenge, go ahead and apply. If you’re ready to take on a high-impact challenge, lead a transformation, and be rewarded for aggressive growth, we want to hear from you. At Belkins, we care deeply about our team members, and we prove it through: Competitive Pay: Your dedication deserves more than recognition; it deserves compensation that matches your expertise. Remote-First Flexibility: We’ve transitioned to a fully remote environment so you can work where you're most productive. Our flexible hours help you stay agile and focused. Professional Growth: We’re a launchpad for your career. Through regular feedback, 1:1s, internal mobility, and knowledge-sharing, your growth is enabled and celebrated. We also maintain an internal wiki for insights and a library of the latest business books to keep you sharp. Well-being focus: Your mental health is a priority. We offer mental health lectures and support for your overall well-being. Recharge Time: We prioritize your rest with 20 paid vacation days, parental leave, fully covered sick days, and unlimited days off for unexpected needs. Global Sync: We align with U.S. holidays to keep our global teams in sync. Memorable Team Experiences: Work hard, play hard — even from a distance. Our online team-building events and all-hands gatherings bring humor, memes, and a lively atmosphere that makes teamwork genuinely fun.

Alan73 дн назад

Care Lead - Saudi Arabia

Location: Riyadh, Saudi Arabia Workplace: Hybrid HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture https://alan.com/en/careers. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. ⭐ YOUR MISSION We are building Alan's Care function in Saudi Arabia, and you will be the person who makes sure every member trusts Alan when they need us most. You'll build the function from zero: process, tooling, quality bar, then scale it, while handling the conversations that matter most yourself. Founding the function - Handle directly the member contacts that stay in-house: admin requests, escalations, complex cases. - Write the scripts, guidelines, and documentation that make Care work in Saudi from day one. - Shape the operating model on the ground together with the GM Saudi and the global Care community: opening hours, shift coverage, tooling setup (Intercom and others), and how traffic splits between in-house and externalized support. What success looks like: a documented, working Care operation that can pass regulatory scrutiny and handle real member conversations from launch. Owning quality on externalized support - Own the quality bar for everything we externalize: review calls and tickets in Arabic, coach our outsourcing partner's agents, and close the loop between what members experience and what we improve. What success looks like: externalized conversations meet Alan's quality bar, and gaps get caught and fixed before they become member complaints. Owning regulatory accountability - Own the complaint-handling policy and the regulatory SLAs on complaints. - Prepare the documentation and readiness for the Insurance Authority inspection. What success looks like: Alan passes Insurance Authority inspection with a clear, accountable answer on every complaint-handling question asked. You won't be building this alone. You'll have the full support of Alan's global Care Ops team on process design, tooling, forecasting, and planning, the same team behind our Care launches in France, Belgium, and Canada. You bring the on-the-ground execution and Arabic-language expertise; they bring the playbooks and cross-market experience. 👀 WHO WE ARE LOOKING FOR - You are a founding operator. You've built an operational function from scratch before, or you're ready to do it for the first time with real ownership. - You are hands-on in ambiguity. You're happy to answer tickets yourself on day one while designing the system in parallel. Some decisions on coverage model and tooling are still being finalized, and you'll help make them. - You are AI-first. You're excited to work on automation and tooling, not just process. - You lead with ownership and directness. You hold an outsourcing partner accountable to a quality bar without hesitation. - You are genuinely energized by great customer experience. When a member is frustrated, you don't just close the ticket, you make sure they walk away feeling cared for. - You understand the member's stakes. Ideally, you've seen pre-authorization, claims, or member frustration points up close, in health insurance, health services, or a comparable regulated environment. ⭐️ REQUIREMENTS FOR THE ROLE Must-haves - Saudi national. - Fluent in Arabic and English, spoken and written. Both are mandatory: Arabic for the QA work on Arabic-language conversations, English for collaboration with the global Care community and cross-functional teams. - Comfortable operating with significant ambiguity: building the system and doing the work at the same time. - Strong ownership and directness, including holding an external partner accountable to a quality bar. - Genuine interest in AI-first tooling and automation. Nice-to-haves - Health insurance, health services, or financial services background; understanding of pre-authorization, claims, and member frustration points in Saudi Arabia. - Experience building or scaling an operational/support function from scratch. - Familiarity with the Saudi regulatory environment (Insurance Authority requirements). Level target: B1-C1 on Alan's level grid. ⭐ WHAT WE OFFER - A world-class team to lean on: you won't be alone. You'll have the full support of Alan's global Care Ops team, and the full team's playbooks from launching Care in France, Belgium, and Canada. - Real ownership and impact from day one, on a function you build yourself. - As the team scales, this role has the potential to grow into leading a local team.

Harvey76 дн назад

Sr. Systems Engineer, Client Engineering

Location: San Francisco Workplace: Hybrid WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW Harvey runs on a fleet of Macs and Windows devices, and every one of them is the front door to how each Harvey employee does their work. We're seeking a Senior Systems Engineer to own client engineering end to end - Jamf, Intune, Autopilot, Okta device trust, and more, and the automation that ties them together. This is the person who decides how a laptop gets built, secured, patched, recovered, and retired, and who makes those decisions hold up as we scale across offices globally. The ideal candidate has run a production device management environment at scale and can move between writing the deployment tooling, debugging a broken enrollment, and pushing for improvements to policy, process, and systems along the way. WHAT YOU'LL DO - Own the endpoint platform. Jamf Pro for macOS, Intune and Autopilot for Windows, and the mobile fleet alongside them. You set configuration standards, patching cadence, and compliance baselines in partnership with Security, and you're accountable for the fleet actually meeting them. - Engineer the device lifecycle. Zero-touch provisioning through Apple Business Manager and Autopilot, automated onboarding and offboarding, hardware refreshes, DLP, and forensics. Where the lifecycle still depends on someone remembering to do something, replace that with code. - Build the automation the fleet runs on. Most of this role's leverage comes from tooling - Python and scripts against Jamf, Intune, and Okta APIs, event-driven workflows, and self-service that lets employees fix their own problems. - Partner with Security on endpoint posture. Work directly with Security on endpoint policies, EDR coverage, device trust and Okta FastPass, disk encryption and key escrow, browser management, and more. - Be the final escalation for endpoint issues. IT Operations handles tier 1 and 2 globally; the problems that reach you are the strange ones. You'll fix them, and then fix the class of problem so the next person doesn't file the ticket. - Support a global, in-person-heavy company. Harvey has offices across the US, EMEA, and APAC. You'll build for time zones you aren't in, and document and train the team well enough that someone in each location can resolve issues independently. WHAT YOU HAVE - Minimum 5 years in endpoint, client, or IT systems engineering, including direct ownership of a macOS MDM environment at 1000+ devices. - Deep hands-on Jamf experience, plus real Windows management experience via Intune, Autopilot, and Entra. - Strong scripting and automation ability in Python, Bash, or Swift, with a track record of building tooling against vendor APIs rather than clicking through admin consoles. - Working fluency with an IdP, Okta preferred, covering SSO, MFA, device trust, and how identity and endpoint policy interact. - Strong communication and stakeholder management skills, especially with non-technical teams. - Ability to thrive in a fast-paced, high-growth, and global environment. BONUS POINTS: - Experience running endpoint security tooling in a production environment - CrowdStrike or equivalent EDR, managed Chrome Enterprise, DLP. - Endpoint work inside a compliance program (SOC 2, ISO 27001). COMPENSATION $153,000 - $210,500 USD DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74. #LI-RB1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Harvey76 дн назад

Sr. Systems Engineer, Client Engineering

Location: New York Workplace: Hybrid WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW Harvey runs on a fleet of Macs and Windows devices, and every one of them is the front door to how each Harvey employee does their work. We're seeking a Senior Systems Engineer to own client engineering end to end - Jamf, Intune, Autopilot, Okta device trust, and more, and the automation that ties them together. This is the person who decides how a laptop gets built, secured, patched, recovered, and retired, and who makes those decisions hold up as we scale across offices globally. The ideal candidate has run a production device management environment at scale and can move between writing the deployment tooling, debugging a broken enrollment, and pushing for improvements to policy, process, and systems along the way. WHAT YOU'LL DO - Own the endpoint platform. Jamf Pro for macOS, Intune and Autopilot for Windows, and the mobile fleet alongside them. You set configuration standards, patching cadence, and compliance baselines in partnership with Security, and you're accountable for the fleet actually meeting them. - Engineer the device lifecycle. Zero-touch provisioning through Apple Business Manager and Autopilot, automated onboarding and offboarding, hardware refreshes, DLP, and forensics. Where the lifecycle still depends on someone remembering to do something, replace that with code. - Build the automation the fleet runs on. Most of this role's leverage comes from tooling - Python and scripts against Jamf, Intune, and Okta APIs, event-driven workflows, and self-service that lets employees fix their own problems. - Partner with Security on endpoint posture. Work directly with Security on endpoint policies, EDR coverage, device trust and Okta FastPass, disk encryption and key escrow, browser management, and more. - Be the final escalation for endpoint issues. IT Operations handles tier 1 and 2 globally; the problems that reach you are the strange ones. You'll fix them, and then fix the class of problem so the next person doesn't file the ticket. - Support a global, in-person-heavy company. Harvey has offices across the US, EMEA, and APAC. You'll build for time zones you aren't in, and document and train the team well enough that someone in each location can resolve issues independently. WHAT YOU HAVE - Minimum 5 years in endpoint, client, or IT systems engineering, including direct ownership of a macOS MDM environment at 1000+ devices. - Deep hands-on Jamf experience, plus real Windows management experience via Intune, Autopilot, and Entra. - Strong scripting and automation ability in Python, Bash, or Swift, with a track record of building tooling against vendor APIs rather than clicking through admin consoles. - Working fluency with an IdP, Okta preferred, covering SSO, MFA, device trust, and how identity and endpoint policy interact. - Strong communication and stakeholder management skills, especially with non-technical teams. - Ability to thrive in a fast-paced, high-growth, and global environment. BONUS POINTS: - Experience running endpoint security tooling in a production environment - CrowdStrike or equivalent EDR, managed Chrome Enterprise, DLP. - Endpoint work inside a compliance program (SOC 2, ISO 27001). COMPENSATION $153,000 - $210,500 USD DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74. #LI-RB1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

360Learning76 дн назад

Solution Expert

Location: Canada, Remote Workplace: remote Our Solution Expert team plays a key role in supporting strategic customers in RUN phase, by acting as trusted advisors on complex use cases. Working closely with Sales, Product, and Customer Success, they analyze advanced client needs, challenge existing setups, and translate requirements into scalable solutions within the 360Learning platform. You will manage a portfolio of customers throughout their lifecycle to drive product adoption and deliver tailored solutions beyond standard product capabilities. These large and strategic accounts have already deployed the platform and have a strong level of autonomy. They rely on your technical and functional expertise to lead complex integrations (APIs, flat files, third-party tools), redesign platform architecture, run solution audits, and provide high-level recommendations to maximize business impact and long-term value. Within 1 month, you will: Become a Trello expert through our onboarding process Understand our product offering through training Master our platform and be able to support clients on basics requests through ticketing Within 3 months, you will: Own your portfolio of 10 enterprise clients & leading up to 30 active projects simultaneously Start to answer questions coming from your portfolio of clients Support the Customer Success partner on functional and technical questions Successfully implement integration (SSO, third-party tools), deliver technical expertise on how to integrate their learning platform to their technical environment & troubleshooting Within 6 months, you will: Be able to pitch the value of the 360Learning platform Develop repeatable and scalable processes to improve project quality and delivery Support Strategic customers all along their contract from an expertise standpoint Deliver Professional Services to our existing customers base Within 12 months, you will: Onboard another Solution Expert Contribute to our knowledge base to share best practices and lessons learned Work with our partner ecosystem to strengthen the services proposed to our clients Deliver platform audits to clients Deliver professional services proposed in our Professional Service catalogue The Skill Set 3 years of professional consulting experience, preferably in a customer facing role (Level 2 or 3 support agents, Technical consultant, Technical Account Manager) Previous deployment experience of SaaS products, ideally HR related Project management skills Good understanding and experience working with APIs, SSO configuration & troubleshooting Solution-oriented, client-first mindset in everything you do Ability to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stakeholders Organized, structured, rational, analytical, able to manage priorities across multiple customer implementations Enthusiasm for our working environment explained here: https://bit.ly/Convexity360L What We Offer Compensation: Pay structure includes base salary, variable incentive pay, and company equity 📈 Benefits/Perks : Comprehensive health insurance starting your first day of employment 🏥 RRSP contribution matching 🏦 Generous parental leave 👶 Professional development opportunities through our own platform 📚 Balance: We offer unlimited days of annual PTO 🌴 5 days for sick leave 🤒 Holiday time in accordance with the Ontario Holiday Calendar 🗓 Flexible & Remote Work Options: Within your home province 🏠: fully remote, and outside your home province 🌍: work from anywhere! Subject to Remote Committee approval and standard guidelines (1 year of tenure, performance, destination, length, etc.) Diversity, Equity, and Inclusion : We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝 Corporate Social Responsibility : Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍 Culture : A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻‍💻🏆 The Interview Process Phone Screen with our Talent Acquisition Manager Discovery Meeting with a PS Team Leader Case Study Meeting with a PS Team Leader and a Solution Expert Clarification Meeting with our Sr VP of Professional Services Culture Fit Meeting with an Executive References / Offer ! ⇾ Get ready using our Knowledge Base: https://bit.ly/42H1ggC Who We Are 360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place. 360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA. Learning Includes Everyone. In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!

TeamViewer76 дн назад

Work Student, Customer Support (French Speaker)

Location: Porto, Portugal Workplace: none TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization. We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact? Responsibilities Are you open, communicative, and passionate about technology and customer support? Join our Customer Support Team as a work student and help our customers solve their IT challenges while delivering an outstanding customer experience. Provide professional support to our customers via phone, email, ticket system, and chat, addressing technical, administrative, and account-related inquiries. Assist customers with topics such as software usage, licensing, subscriptions, invoicing, and account management. Analyze customer issues, identify solutions, and provide clear guidance to ensure a smooth customer experience. Support customers in understanding and effectively using our software solutions. Collaborate closely with internal teams to resolve customer requests and continuously improve the customer experience. Contribute to delivering a high-quality customer experience by building strong relationships with our customers. Requirements Fluent in French and English ; additional languages are a plus. Strong interest in technology, software, and IT environments. Ability to quickly understand software products and explain technical concepts to customers with varying levels of expertise. Strong communication, customer engagement, and problem-solving skills with a customer-focused mindset. Comfortable working with Windows and macOS environments and learning new technologies. Ability to support customers across various topics, including technical inquiries, licensing, subscriptions, invoicing, and account-related requests. Strong analytical skills with the ability to balance technical and administrative tasks. Excellent organizational skills and ability to manage multiple priorities in a fast-paced environment. Self-motivated, curious, and eager to continuously learn and develop. Previous experience in customer support, technical support, SaaS, IT services, or another customer-facing role is an advantage. What we offer The contract location will be Porto, Portugal Make an impact! Take on the responsibility and work on your own projects. Your passion and skills will be used in international projects and support the operations of our business! Fixed Contract with trust based working hours Make yourself at home! We don't wear ties. In our casual office atmosphere, you can wear whatever you want and enjoy your breaks in one of our many lounge areas Hungry for knowledge? Our TeamViewer Library offers a wide range of industry-related books selections, and our E-Learning Center is available 24/7 We truly live and celebrate our cultural diversity! Our colleagues come from more than 70 countries and speak more than 40 languages We work hard and play harder! Look forward to our company celebrations, team events and other social gatherings Attractive workstations with modern and ergonomic equipment, fruits, soft drinks, sports offerings and many other corporate benefits wait for you! Our students are the potential employees of "tomorrow" - After your studies, you will have good chances of starting a full-time job TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race. If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.

TeamViewer76 дн назад

Work Student, Customer Support (German Speaker)

Location: Porto, Portugal Workplace: none TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization. We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact? Responsibilities Are you open, communicative, and passionate about technology and customer support? Join our Customer Support Team as a work student and help our customers solve their IT challenges while delivering an outstanding customer experience. Provide professional support to our customers via phone, email, ticket system, and chat, addressing technical, administrative, and account-related inquiries. Assist customers with topics such as software usage, licensing, subscriptions, invoicing, and account management. Analyze customer issues, identify solutions, and provide clear guidance to ensure a smooth customer experience. Support customers in understanding and effectively using our software solutions. Collaborate closely with internal teams to resolve customer requests and continuously improve the customer experience. Contribute to delivering a high-quality customer experience by building strong relationships with our customers. Requirements Fluent in German and English ; additional languages are a plus. Strong interest in technology, software, and IT environments. Ability to quickly understand software products and explain technical concepts to customers with varying levels of expertise. Strong communication, customer engagement, and problem-solving skills with a customer-focused mindset. Comfortable working with Windows and macOS environments and learning new technologies. Ability to support customers across various topics, including technical inquiries, licensing, subscriptions, invoicing, and account-related requests. Strong analytical skills with the ability to balance technical and administrative tasks. Excellent organizational skills and ability to manage multiple priorities in a fast-paced environment. Self-motivated, curious, and eager to continuously learn and develop. Previous experience in customer support, technical support, SaaS, IT services, or another customer-facing role is an advantage. What we offer The contract location will be Porto, Portugal Make an impact! Take on the responsibility and work on your own projects. Your passion and skills will be used in international projects and support the operations of our business! Fixed Contract with trust based working hours Make yourself at home! We don't wear ties. In our casual office atmosphere, you can wear whatever you want and enjoy your breaks in one of our many lounge areas Hungry for knowledge? Our TeamViewer Library offers a wide range of industry-related books selections, and our E-Learning Center is available 24/7 We truly live and celebrate our cultural diversity! Our colleagues come from more than 70 countries and speak more than 40 languages We work hard and play harder! Look forward to our company celebrations, team events and other social gatherings Attractive workstations with modern and ergonomic equipment, fruits, soft drinks, sports offerings and many other corporate benefits wait for you! Our students are the potential employees of "tomorrow" - After your studies, you will have good chances of starting a full-time job TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race. If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.

Apollo Research76 дн назад

Forward Deployed Engineer (Product)

Location: London & San Francisco Workplace: onsite THE OPPORTUNITY We are building Watcher, a coding agent security product. Watcher is deployed in production and monitors billions of agent tokens per month across engineering teams at agent-building scale-ups and multinational enterprises. Every one of those deployments involves custom engineering: integrating with the customer's coding agents and security stack, running in their cloud or on-prem environment, and tuning monitors to their workflows. We are looking for a Forward Deployed Engineer to own that work end to end. You will be the technical face of Watcher to customers across the entire lifecycle: running technical evaluations and POCs with prospects, deploying Watcher into customer environments, building the integrations and custom capabilities they need, and providing white-glove support that turns early customers into long-term partners. You are an engineer first. When a customer needs something, your default is to build it, and then to work with the product team to decide what becomes part of the core product. This is truly a "start-up role." You will be one of the first dedicated customer-facing engineers, you will have significant say in shaping how Apollo deploys and supports Watcher, and you can earn more responsibility quickly. As we grow, this role can develop toward leading forward-deployed engineering, solutions architecture, or core product engineering, depending on your interests. KEY RESPONSIBILITIES Deployment and integration engineering (~40%) Own customer deployments end to end: cloud, on-prem, and self-hosted backends, from architecture discussion through production rollout. Build integrations between Watcher and customer environments: coding agent setups (Claude Code, Codex, Cursor), SIEM and security operations tooling, identity and access systems, CI/CD pipelines. Configure and tune monitors, policies, and permissions for each customer's workflows, and validate that monitoring quality holds on their real traffic. Debug issues in environments you don't control, often under time pressure, and drive them to resolution with the product team. Pre-sales and technical evaluation (~30%) Run technical evaluations and POCs with prospects: scope the pilot, deploy Watcher on their agent traffic, and demonstrate concrete value (caught failures, security coverage, developer experience). Serve as the technical counterpart to security and engineering leaders during evaluations: answer architecture and security questions, run demos on the prospect's actual use cases rather than canned examples. Work with our AI Security & Control Engineer on security questionnaires, architecture reviews, and customer pen-test support during procurement. Feed honest signal back into the team about why deals progress or stall technically. White-glove support and product feedback (~30%) Be the named technical contact for key customers. Own their escalations, incident communication, and feature requests. Build customer-specific capabilities where warranted, and drive the "should this be product?" conversation with the Engineering Manager and product engineers so one-off work compounds into the roadmap. Turn deployment experience into leverage: documentation, deployment tooling, and runbooks that make every subsequent deployment faster and less bespoke. Represent the voice of the customer in planning: you will know better than anyone what real security and platform teams need from Watcher. REPRESENTATIVE PROJECTS Land a lighthouse enterprise: Run a POC for a large enterprise with a strict security posture: scope the pilot with their security team, stand up a self-hosted backend inside their infrastructure, integrate with their SIEM, tune monitors on their traffic, and present results that convert the pilot into a production contract. Build a reusable deployment path: After your first several deployments, turn the bespoke steps into a repeatable, documented, partially automated deployment package (infrastructure templates, integration modules, validation checks) that cuts time-to-production for new customers by more than half. Ship a customer-driven capability into the product: Take a recurring customer request (e.g. a custom alert routing scheme or a new agent integration), build it for the customer who needs it, generalize it with the product team, and ship it as a core Watcher feature. Rescue a wobbly account: A customer's monitors are noisy, their engineers are annoyed, and their security lead is questioning the renewal. Diagnose the root causes of their traffic, retune the configuration, fix the underlying issues with the product team, and win back their confidence. JOB REQUIREMENTS Must-haves Strong engineering foundation. 3+ years building and shipping production software. You can work across the stack (Python and TypeScript primarily), read unfamiliar code fast, and are comfortable with cloud infrastructure, networking basics, and deployment tooling. You will regularly build under constraints you don't choose, in environments you don't control. Genuinely good with customers. You communicate clearly with both hands-on engineers and security leadership, you stay calm and constructive when something is on fire, and customers come away trusting you. This is not a tolerance requirement; you should like this part of the job. High agency and ownership. When a customer is blocked, you don't wait for a ticket to be routed. You find the problem, fix it or escalate it with a proposed solution, and follow through until it's resolved. Startup pace. You are excited about a fast-moving environment, comfortable with ambiguity and changing priorities, and willing to grind when it matters, including occasionally at customer-driven hours. Judgment on custom vs. core. You can tell the difference between a request worth building bespoke, a request that should become a product, and a request to push back on, and you can deliver that pushback to a customer gracefully. Strong written communication. Deployment docs, incident updates, and POC reports need to be clear and precise. Comfortable leveraging AI heavily for engineering and customer work, while holding the output to a high standard. Strong nice-to-haves Prior FDE, solutions engineering, or professional services experience, especially at a developer-tools, security, or infrastructure company. Experience deploying software into enterprise environments: on-prem, VPC deployments, SSO/identity integration, security reviews, procurement processes. Familiarity with the enterprise security stack (SIEM, DLP, endpoint tooling) and with how security teams evaluate vendors. Experience with coding agents as a power user or builder. You have used Claude Code, Codex, Cursor, or similar tools heavily, or built agent tooling yourself. Pre-sales exposure: you have run POCs or technical evaluations and know how to demonstrate value on a prospect's terms. Willingness to travel occasionally to customer sites. Explicitly not required Formal AI safety background. We need excellent customer-facing engineers who can learn the AI safety context. Sales experience or quota history. You support deals technically; you don't carry a number. Deep expertise in every technology we use. We care about demonstrated ability to learn fast in unfamiliar environments, which is the core skill of this job. We want to emphasize that people who feel they don’t fulfill all of these characteristics but think they would be a good fit for the position, nonetheless, are strongly encouraged to apply. BENEFITS This role offers market competitive salary, equity, and competitive benefits. Salary: San Francisco : $222,000 - $290,000; London : £149,000 - £195,000. We will be looking to meaningfully raise salaries soon. Our engineers effectively have an unlimited token budget. If a better result costs more compute, use it. Flexible work hours and schedule Unlimited vacation Unlimited sick leave Up to 6 months of paid parental leave Comprehensive health, dental and vision insurance Retirement savings with competitive employer matching (e.g. 401(k) for US employees) Lunch, dinner, and snacks are provided for all employees on workdays Paid work trips, including staff retreats, business trips, and relevant conferences A yearly $1,000 (USD) professional development budget Relocation support and visa fees (if applicable) LOGISTICS Time Allocation: Full-time Location: This is an in-person role working out of our London or San Francisco office, with occasional travel to customer sites. We offer flexible working hours and some wfh arrangements. Visa sponsorship: We sponsor visas in both the UK and US. Sponsorship isn't guaranteed for every role or candidate, but if we make you an offer, we'll work with you to find the right visa route. ABOUT THE TEAM The product team consists of product engineers: Jeremy Neiman, Zak Walters, Zen van Riel, Srdjan Miletic and Gustavo Bicalho; research scientists: Victor Gillioz, Monika Jotautaitė, Dmitrii Volkov; and our GTM lead: Kyle Dai. Marius Hobbhahn (CEO) advises the team. Furthermore you will interact with our other SWEs and researchers, since we intend to be "our own customer" by using our products internally for our research work. You can find our full team here. ABOUT APOLLO RESEARCH The rapid rise in AI capabilities offers tremendous opportunities, but also presents significant risks. At Apollo Research, we're primarily concerned with risks from Loss of Control, i.e. risks coming from the model itself rather than e.g. humans misusing the AI. We're particularly concerned with deceptive alignment / scheming, a phenomenon where a model appears to be aligned but is, in fact, misaligned and capable of evading human oversight. We work on the science of scheming, detection of scheming (e.g. building evaluations), and scheming mitigations (e.g. anti-scheming). We also work on control and monitoring research (see our scalable monitoring agenda). We work closely with many frontier AI companies, such as OpenAI, Anthropic, Google, Meta, Thinking Machines and others, e.g. to test their models and collaborate on the science of scheming. At Apollo, we aim for a culture that emphasizes truth-seeking, being goal-oriented, giving and receiving constructive feedback, and being friendly and helpful. If you're interested in more details about what it's like working at Apollo, you can find more information here. We also build a coding agent security product called Watcher that secures agent deployments in companies. Our goal is to reduce the probability of catastrophic incidents by securing coding agents, learning about their real-world risks, and publishing our research on how to build these control systems most effectively. Equality Statement: Apollo Research is an Equal Opportunity Employer. We value diversity and are committed to providing equal opportunities to all, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. HOW TO APPLY Please complete the application form with your CV. The provision of a cover letter is neither required nor encouraged. Please also feel free to share links to relevant work samples. About the interview process: Our multi-stage process includes a screening interview, a take-home test (3 hours), 3 technical interviews, and a final interview with Marius (CEO). There are no leetcode-style general coding interviews. You may use AI tools on the take-home; we judge the result the way we'd judge any contributor's work, so you are responsible for the quality of everything you submit. If you want to prepare, we suggest building simple monitors for coding agents and running them on your own Claude Code / Cursor / Codex / etc. traffic. Your Privacy and Fairness in Our Recruitment Process: We are committed to protecting your data, ensuring fairness, and adhering to workplace fairness principles in our recruitment process. To enhance hiring efficiency, we use AI-powered tools to assist with tasks such as resume screening. These tools are designed and deployed in compliance with internationally recognized AI governance frameworks. Your personal data is handled securely and transparently. All resumes are screened by a human and final hiring decisions are made by our team. If you have questions about how your data is processed or wish to report concerns about fairness, please contact us at info@apolloresearch.ai.

Cloudflare76 дн назад

DCSC Automation Specialist

Location: Hybrid About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations: Austin, TX Atlanta, GA Denver, CO Seattle, WA Washington, DC Application Deadline: December 16, 2026 Position Overview Cloudflare is looking for an Automation Specialist to transform how our global Data Center Security Compliance (DCSC) team operates. This critical role is part of the Infrastructure Operations organization, which is responsible for building, scaling, and running Cloudflare's data center and network infrastructure across 700+ sites worldwide. The DCSC team manages physical access control and compliance auditing across one of the most complex and distributed infrastructure footprints in the industry, spanning more than 105 vendor portals, hundreds of non-portal carrier-neutral and edge partner sites, and multiple regulatory frameworks including SOC 2, ISO 27001, FedRAMP, ISMAP, and IRAP. The operational burden of this work is substantial and largely manual: user lists are pulled by hand, access control lists are reconciled by eye, evidence packages are assembled ticket by ticket, and attestation cycles consume weeks of coordinator time every quarter. This role exists to change that. The DCSC Automation -Specialist will design, build, and operate AI-assisted and automated workflows that eliminate the most time-consuming manual work in the DCSC operating model, freeing compliance coordinators to focus on exception handling, stakeholder relationships, and regulatory judgment rather than data gathering and reconciliation. This is a builder role. You will interview the team to understand each workflow, identify the highest-leverage automation targets, and ship tooling that demonstrably reduces the time it takes to close a QAR cycle, produce an audit evidence package, or manage a batch of access provisioning requests. You will work in close partnership with the DCSC coordinators, and existing automation developers, and will own the DCSC operational tooling roadmap. Key Responsibilities Portal Automation & User List Extraction Browser Automation: Design and maintain automated scripts (Playwright, Puppeteer, or equivalent) that log into vendor data center portals, extract user access lists, and feed structured output into the DCSC Portal and comparison pipelines replacing manual portal-by-portal data collection across 105+ portals covering 338+ sites. Resilience & Coverage: Build fallback handling for portals that block or rate-limit automated access; document exceptions and maintain a coverage registry tracking automation status per portal. Scheduled Execution: Operationalize extraction jobs on a recurring cadence aligned to QAR and MAR cycles, with alerting for failures and drift. ACL Reconciliation & Diff Engine Automated Comparison: Build tooling that ingests portal-extracted user lists and compares them against the master Access Control List (ACL), automatically surfacing discrepancies: users present in a portal but absent from the ACL, users on the ACL without active portal access, and role or access-level mismatches. Exception-Only Output: Route confirmed discrepancies directly to pre-populated Jira tickets for human review and action, eliminating the need for coordinators to perform full manual review of every user record each quarter. Audit Trail: Ensure all comparison runs produce immutable, timestamped records suitable for SOC 2, ISO 27001, and FedRAMP evidence requirements. Attestation & Evidence Automation Attestation Module: Own and extend the attestation workflow within the DCSC Portal, including automated cycle triggering, manager notification, time-stamped confirmation capture, and exception escalation, replacing manual screenshot-based evidence gathering. Evidence Package Builder: Build automated pipelines that compile audit-ready evidence packages for SOC 2, ISO 27001, FedRAMP, ISMAP, and IRAP control cycles, pulling attestation logs, portal extraction results, diff reports, and correspondence into structured packages keyed to specific control IDs. GRC Alignment: Work directly with GRC counterparts to validate that automated evidence formats meet auditor and regulatory requirements before deployment. AI-Assisted Anomaly Detection & Triage Access Pattern Analysis: Implement LLM-based review passes over QAR cycle output to surface patterns warranting human escalation: former employees retaining access, access creep over time, dormant accounts, and anomalous role assignments across sites. Ticket Intelligence: Build automation that reads incoming Jira onboarding and offboarding tickets and generates structured, portal-specific action checklists reducing coordinator cognitive load and preventing missed steps across multi-portal provisioning workflows. Continuous Improvement: Monitor automation output quality over time, retrain or recalibrate models as portal structures change, and maintain a feedback loop with coordinators on false positives and missed detections. DCSC Portal Ownership & Tooling Roadmap Platform Stewardship: Own the DCSC Portal as the operational runtime for all automation and workflow tooling ensuring it remains stable, documented, and usable by coordinators without engineering support for day-to-day tasks. Roadmap Management: Maintain a prioritized backlog of automation opportunities, assessed by time savings, compliance impact, and implementation complexity; present quarterly progress and priorities to DCSC leadership. Documentation: Produce runbooks for every automation, ensuring that no operational capability lives only in one person's head or on a local machine. Desirable skills / Experience: Automation Engineering: Demonstrated experience building browser automation (Playwright, Puppeteer, Selenium, or equivalent) against real-world web applications, including handling authentication flows, dynamic content, and anti-bot mitigations. TypeScript Proficiency: Strong skills for scripting, data wrangling, structured file I/O, and API integration. Ability to write maintainable, documented code that non-engineers can operate. LLM Integration: Hands-on experience integrating LLM APIs (OpenAI, Anthropic, Google, or equivalent) into production workflows for classification, drafting, summarization, or anomaly detection tasks. Data Engineering Fundamentals: Comfort working with structured and semi-structured data at scale, diffing datasets, normalizing inconsistent formats, and producing clean outputs for downstream audit use. API & Workflow Integration: Experience building integrations with ticketing or ITSM systems (Jira preferred) via REST API, including automated ticket creation, status updates, and attachment handling. Systems Thinking: Ability to map an end-to-end manual workflow, identify the highest-leverage automation insertion points, and ship incrementally without waiting for a perfect solution. Workflow Archaeology: Comfortable extracting process knowledge from subject-matter experts through structured interviews turning tribal knowledge into documented, automatable workflows. Bias Toward Simplicity: Strong product intuition for the minimum viable automation that delivers real time savings, rather than over-engineering for edge cases. Compliance Awareness: Appreciation for the stakes of accuracy in a compliance context, understanding that an incorrect ACL diff or a missing evidence artifact has real audit consequences. Soft Skills: Communication: Able to explain automation design decisions and tradeoffs clearly to non-technical stakeholders including compliance coordinators and GRC partners. Ambiguity Tolerance: Vendor portals don't come with documentation. Workflows are passed down verbally. You need to be energized by figuring things out from scratch. Preferred Qualifications Experience with Cloudflare Workers or similar edge compute platforms Familiarity with GRC/compliance frameworks (SOC 2, FedRAMP, ISO 27001) at an operational level — not as an auditor, but enough to understand why evidence integrity matters RPA tooling experience (UiPath, Power Automate) as fallback for portals that defeat headless browsers Prior work in infrastructure operations, data center, or physical security environments Experience building internal tooling or developer-facing portals (not just scripts) Compensation Compensation may be adjusted depending on work location. For Colorado based hires: Estimated annual salary of $136,000 - $187,000. Washington (Kirkland), and Washington D.C. based hires: Estimated annual salary of $150,000 - $206,000. Equity This role is eligible to participate in Cloudflare's equity plan. Benefits Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S. Health & Welfare Benefits Medical/Rx Insurance Dental Insurance Vision Insurance Flexible Spending Accounts Commuter Spending Accounts Fertility & Family Forming Benefits On-demand mental health support and Employee Assistance Program Global Travel Medical Insurance Financial Benefits Short and Long Term Disability Insurance Life & Accident Insurance 401(k) Retirement Savings Plan Employee Stock Participation Plan Time Off Flexible paid time off covering vacation and sick leave Leave programs, including parental, pregnancy health, medical, and bereavement leave What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

Anthropic76 дн назад

Reseller Operations Manager, Japan & Korea

Location: Tokyo, Japan About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Anthropic is expanding its reseller program in Japan and Korea. As our Reseller Operations Manager for Japan and Korea, you'll own how resellers in both countries get onboarded, transact, get paid, and get supported, across both of our resale motions: hyperscaler resale, where partners resell Claude through the cloud marketplaces (AWS Bedrock today, Google Cloud Vertex AI and Microsoft Foundry to follow), and direct resale, where partners resell on Anthropic paper through our own quote-to-order and billing systems. The global team builds the program; you make it work for Japanese and Korean partners and feed back what has to change. This is an operator role, not a partner manager role. In the first months you'll be validating deal registrations and answering partner tickets yourself; by the end of the first year the volume should be running on documented process, service levels, and vendor or system coverage that you set up. Key responsibilities Own reseller onboarding for Japan and Korea end to end: application intake, screening coordination, agreement execution, marketplace authorization, entitlement setup, and activation, and keep the partner record in Salesforce decision-grade for both regions. Run hyperscaler (3P) reseller operations: deal-registration intake and validation within SLA, marketplace authorizations and private-offer processing with the cloud alliance teams, and end-customer reporting on every reseller transaction so partner-sourced revenue can be attributed. Run direct (1P) reseller operations: partner quotes and order forms, order booking and provisioning, and commit tracking and true-ups with Deal Desk, RevOps, and Accounting, and work with Finance and Tax on local invoicing, currency, and consumption-tax handling for each transaction route. Run the regional side of reseller incentives: eligibility, validation of quarterly payouts, and partner disputes, in partnership with the global incentive operations team and Finance. Stand up first-line operational support for resellers in Japanese and Korean during local business hours, inside the global partner support queue rather than alongside it, and localize the onboarding, deal-registration, and ordering content partners depend on. Manage any outsourced or contracted operations capacity used in region (scope, quality, service levels) and coordinate with Enablement on the logistics of local-language certification and training. Own reseller reporting for Japan and Korea: registration volume and cycle time, activation, attach, and attributed revenue by partner and by motion, and use it to tell the regional teams and the global program what to fix next. Adopt the global Partner Operations playbooks where they fit, write the in-region variants where they don't, and represent Japan and Korea requirements in partner systems and automation work so manual volume doesn't grow with partner count. Minimum qualifications Several years in channel, reseller, distribution, or partner operations at a technology company, ideally touching both a cloud-marketplace motion and a direct or contract-based resale motion. Working proficiency in Japanese, Korean, and English. You'll run operational relationships with partners in both countries and work daily with a US-based team; proficiency doesn't need to be identical across all three, but you need to be able to work with partners in both regions. Practical knowledge of how at least one major cloud marketplace's reseller program works (authorizations, private offers, deal registration), or deep experience in one motion and a track record of picking up the other quickly. Hands-on experience with quote-to-order, order management, or partner billing, and the Finance, Deal Desk, and Legal coordination that comes with it. A track record of taking a manual process and turning it into documented workflow, service levels, and reporting, including managing vendors or contractors who execute part of it. Hands-on Salesforce experience (reporting, data maintenance), and comfort being the only operations person in the region while working with a team many time zones away. Preferred qualifications Experience inside the Japanese or Korean enterprise reseller and systems-integrator ecosystem, including local invoicing, credit, and consumption-tax conventions. Experience with partner incentive or rebate operations, or with a partner program during its launch phase. Experience with PRM or deal-registration tooling, or building automations with Claude or similar tools to run operational workflows at volume. How this role works with the team You'll report into Partner Experience and work day to day with two groups. The global Partner Operations team in San Francisco owns the reseller program's systems, and playbooks; our reseller operations owner there is your direct counterpart, and you'll split work along a simple line: they own the global process, you own its execution and adaptation in Japan and Korea. The Japan and Korea go-to-market teams own the partner relationships and the commercial conversations; you're the operational layer underneath them, and the person they come to when something about a partner's onboarding, order, or payout needs to move. You'll also be the regional voice into Finance, Deal Desk, RevOps, and the cloud alliance teams on anything that has to work differently in these markets. Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. For roles performing work in California: We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

D-ploy76 дн назад

Onsite IT Support (Reutlingen/Althengstett, Vor Ort, Deutsch+Englisch)

Location: Reutlingen, Germany; Althengstett, Germany D-ploy ist ein Unternehmen für IT und Engineering Solutions mit Aufträgen weltweit, einschließlich der Schweiz, Deutschland, Tschechien, Österreich, Großbritannien sowie in den USA. Wir sind stolz darauf, zahlreichen branchenführenden Kunden herausragende, innovative Dienstleistungen anbieten zu können. Durch den Aufbau von Beziehungen und vertauensvollen Partnerschaften innerhalb der IT -Community, optimieren wir die IT -Produktivität unserer Klienten und tragen zum Erfolg und den Werten der Unternehmen bei. Wir suchen engagierte, flexible und lösungsorientierte Persönlichkeiten, die vor Ort in Reutlingen und Althengstett arbeiten und Teil einer dynamisch wachsenden sowie internationalen Organisation werden möchten. Mach doch mIT! Aufgabenbereich First- und Second-Level-Support für interne Anwender vor Ort Betreuung der IT-Infrastruktur in Büro- und kleineren Produktionsumgebungen Analyse und Behebung von IT-Störungen und Serviceanfragen Einrichtung, Wartung und Fehlerbehebung von Arbeitsplätzen, Endgeräten und Standard-Office-Hardware Support für Microsoft Office und Windows-Umgebungen Unterstützung bei grundlegenden Netzwerkproblemen Bearbeitung und Dokumentation von Tickets Selbstständige Organisation und Priorisierung der täglichen Aufgaben Regelmäßiger Einsatz an verschiedenen Standorten: ca. 4 Tage pro Woche in Reutlingen und 1 Tag pro Woche in Althengstett Requirements Abgeschlossene IT-Ausbildung oder vergleichbare Qualifikation Mehrjährige Erfahrung im IT-Support, idealerweise im Onsite-Support Gute Kenntnisse in Standard-Office-Hardware, Microsoft Office und grundlegender Netzwerktechnik Selbstständige, strukturierte und lösungsorientierte Arbeitsweise Serviceorientiertes und professionelles Auftreten, auch im Umgang mit anspruchsvollen Anwendern Führerschein Klasse B zwingend erforderlich; eigener PKW von Vorteil Bereitschaft zu regelmäßigen Fahrten zwischen Reutlingen und Althengstett Sehr gute Deutschkenntnisse in Wort und Schrift; Englischkenntnisse von Vorteil Kandidaten müssen ein Führungszeugnis vorweisen (nicht älter als drei Monate) Benefits Breites Spektrum an Tätigkeiten, Aufgaben und Projekten Gutscheine (Geburtstagsgutschein, Hochzeits- und Neugeborenenüberraschung) Edenred Card (gültig in >16.000 Restaurants, Hotels und Tankstellen in Deutschland) Fishing for Friends-Programm – unser Mitarbeiter Empfehlungsprogramm Möglichkeit zur Weiterentwicklung und zum beruflichem Aufstieg Freundliches und internationales Arbeitsumfeld Vom Unternehmen gesponserte Veranstaltungen Is IT in your DNA?

Reutlingen, Germany; Althengstett, Germany

Huzzle76 дн назад

Senior B2B Sales Executive

Location: Colombia; Philippines About Huzzle At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups and established businesses in SaaS, MarTech, FinTech, and EdTech. Unlike traditional outsourcing, you’ll be placed directly with a client as a core member of their team—giving you real ownership, career progression, and long-term stability. Role Type: Full-time Engagement: Independent Contractor Job Summary We are looking for a relentless, self-generating "Hunter" to lead the full-cycle B2B sales engine for a global creative production and pitch consultancy. In this role, you aren’t just following a script—you are running your own engine within a proven system. You will own the "Tier 2" service category from first touch to close, working with executive producers, top-tier agencies, and premium global brands. If you are a high-autonomy salesperson who prefers naming your own price and owning your outcomes over being managed into action, this seat is designed for you. Key Responsibilities Own the end-to-end sales cycle for Tier 2 services ($2,000–$3,500 tickets), from sourcing and qualification to closing Identify and engage high-value prospects through industry-specific channels like Shots Net and similar premium creative networks Generate a minimum of 20 clean, qualified leads in Month 1, scaling to a consistent cadence of one Tier 2 close per day Support high-value Tier 3 deals by opening doors and collaborating with the Director of Growth to close Manage all CRM discipline, sequencing, and follow-ups with total precision Seamlessly hand off closed deals to the Operations team only once the project is ready for delivery Requirements 5+ years of experience in B2B outbound sales specifically targeting international clients Proven track record of high-volume outbound success with nameable, verifiable closes Mastery of written English, with the ability to write concise, high-impact cold outreach The "Hunter" mindset: You are accountable for what you declare and do not require an SOP to be effective Radical transparency: Comfortable naming prices and anchors in the very first interaction Technical discipline: Expert-level command of CRM management and outbound sequencing tools Schedule flexibility: Ability to work a split-shift schedule designed around US, UK, and EU windows (40 hours per week) 5+ years of B2B sales experience, with significant experience owning the full sales cycle from prospecting through to close Proven track record as a hunter/closer, consistently generating their own pipeline rather than relying primarily on inbound leads or SDR-generated opportunities Demonstrable experience closing new business with international clients, preferably across the US, UK, and European markets Strong history of outbound sales success, including cold email, LinkedIn outreach, cold calling, networking, and targeted account-based prospecting Nice-to-Haves Experience selling to creative agencies, executive producers, or VC firms. Familiarity with the creative production or pitch consultancy landscape. Experience working in a performance-based, high-accountability remote environment. Benefits 🌎 Fully remote role with flexible working hours 🚀 Work with high-growth international companies 📈 Clear career progression to Account Executive and beyond 🎯 Performance-based bonuses and incentives 🤝 Direct hire with global clients (not outsourced) 🧠 Ongoing training, mentorship, and sales development support

Xsolla77 дн назад

IT Support Engineer

Location: Berlin, Germany Workplace: onsite ABOUT YOU We are looking for an IT Support Engineer who is customer-service oriented, proactive, and highly organized to join our Corporate IT team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to own IT operations end-to-end for our Berlin office - from employee onboarding and equipment setup to managing our core internal systems and being the first point of contact for anyone who needs help. Strong troubleshooting and communication skills are essential, along with experience in IT support, systems administration, and hands-on hardware/software maintenance. The ability to manage multiple priorities independently and adapt to shifting demands in a dynamic environment will be key to your success in this role. If you're passionate about solving problems and keeping people productive and love being part of a global gaming commerce company that helps developers bring their games to players around the world, we would love to hear from you! ABOUT US Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game. RESPONSIBILITIES Own end-to-end IT onboarding and offboarding, including account setup, access provisioning and deprovisioning, and equipment handoff. Administer the company's core internal and external services (Google Workspace, Atlassian, Okta, LDAP, VPN, SIP), along with the office network and AV and conference-room systems. Act as the primary on-site point of contact for the office, providing a mix of on-site and remote support with a strong customer-service focus. Manage office IT equipment across its full lifecycle: procurement, deployment, maintenance, and decommissioning of hardware (printers and scanners, peripherals, AV) and software, keeping the asset inventory accurate and all allocations logged. Own vendor relationships for IT hardware and services (for example, Apple, Dell, Asus, Logitech). Provide IT support for internal events such as meet-ups and conferences, and support employee desk moves and office reconfigurations. Create and maintain clear IT documentation and runbooks for the systems and processes you own. REQUIREMENTS At least 3 to 4 years of hands-on IT experience covering hardware and software troubleshooting, installation, and maintenance. Professional working proficiency in English and German , with the ability to explain technical concepts clearly to non-technical colleagues. Hands-on experience administering core business and identity systems (for example, Google Workspace, Atlassian, Okta, LDAP, VPN). Experience with office networking, AV and conference-room systems, CCTV and physical security systems, and backup and recovery. Excellent interpersonal skills with a genuine customer-service mindset. Comfortable working independently and owning problems end to end in a dynamic environment where priorities can shift quickly. Proactive and organized, eager to learn, with strong practical problem-solving skills. Benefits We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees through a comprehensive Benefits Program. This includes unlimited Flexible Time Off, Gym membership, monthly train ticket and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play. The duties and responsibilities of this position may evolve over time to support the organization’s goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws, Xsolla is committed to protecting your personal information and respecting your privacy. For any inquiries related to data privacy, please contact: careers@xsolla.com Explore more opportunities at: https://xsolla.com/careers

Sanity77 дн назад

Senior Support Engineer, EU

Location: Remote in the UK; Dublin, Ireland Workplace: Remote At Sanity.io http://Sanity.io, we’re building the future of AI-powered Content Operations. Our AI Content Operating System gives teams the freedom to model, create, and automate content the way their business works, accelerating digital development and supercharging content operations efficiency. Companies like SKIMS, Figma, Riot Games, Anthropic, COMPLEX, Nordstrom, and Morningbrew are using Sanity to power and automate their content operations. We’re looking for an empathic senior support engineer who thrives on solving complex technical challenges and helping customers succeed with Sanity at scale. As a senior member of the team, you will independently own high-impact issues, guide enterprise customers through complex implementations, and improve the systems, workflows, and documentation that power our support organization. This is not a reactive ticket-queue role. It requires strong technical judgment, calm communication under pressure, and the ability to turn recurring customer friction into lasting improvements. WHAT YOU WOULD DO: - Independently own and resolve complex technical issues for enterprise customers. - Lead investigations into ambiguous or high-severity issues and liaise during incidents, maintaining clear communication throughout. - Produce high-quality minimal reproductions, reusable code snippets, and structured issue reports. - Provide informal mentorship and technical guidance to other Support Engineers, helping the team navigate complex issues and continuously improve how we investigate, communicate, and resolve problems. - Collaborate closely with Product and Engineering to surface patterns and influence product improvements. - Author and improve documentation, guides, and self-serve resources to reduce recurring issues. - Contribute to infrastructure, tooling, and workflow improvements within the Support organization. - Participate in community support rotation and model high standards of clarity and empathy. - You'll own issues end-to-end, including a paid on-call rotation for high-severity production incidents. ABOUT YOU: - Remote in the UK or Ireland - 4+ years of hands-on experience in developer support or engineering roles. - Strong experience debugging complex JavaScript/TypeScript and modern web applications (e.g., Next.js). - Demonstrated success in independently owning complex issues from diagnosis to resolution. - Ability to elevate those around you through thoughtful collaboration, clear communication, and informal mentorship. - Comfortable operating under pressure while maintaining clarity and empathy. - Strong debugging instincts and ability to reason across frontend, APIs, and infrastructure layers. - Bias toward improving systems, documentation, and processes rather than just resolving individual support requests. - Curious, proactive, and energized by solving ambiguous problems. Not sure you’re exactly what we’re looking for in this role? Apply anyway! WHAT WE CAN OFFER: - A highly-skilled, inspiring, and supportive team - Positive, flexible, and trust-based work environment that encourages long-term professional and personal growth - A global, multi-culturally diverse group of colleagues and customers - Comprehensive health plans and perks - A healthy work-life balance that accommodates individual and family needs - Competitive salary and stock options program WHO WE ARE: Sanity.io http://Sanity.io is a modern, flexible content operating system that replaces rigid legacy content management systems. One of our big differentiators is treating content as data so that it can be stored in a single source of truth, but seamlessly adapted and personalized for any channel without extra effort. Forward-thinking companies choose Sanity because they can create tailored content authoring experiences, customized workflows, and content models that reflect their business. Sanity recently raised an $85m Series C led by GP Bullhound and is also backed by leading investors like ICONIQ Growth, Threshold Ventures, Heavybit and Shopify, as well as founders of companies like Vercel, WPEngine, Twitter, Mux, Netlify and Heroku. This funding round has put Sanity in a strong position for accelerated growth in the coming years. You can only build a great company with a great culture. Sanity is a 300+ person company with highly committed and ambitious people. We are pioneers, we exist for our customers, we are hel ved, and we love type two fun! Read more about our values here! https://www.sanity.io/blog/our-sanity-values Sanity.io pledges to be an organization that reflects the globally diverse audience that our product serves. We believe that in addition to hiring the best talent, a diversity of perspectives, ideas, and cultures leads to the creation of better products and services. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Sanity77 дн назад

Senior Support Engineer, NORAM

Location: Remote in the United States or Canada (West Coast/PT) Workplace: Remote At Sanity.io http://Sanity.io, we’re building the future of AI-powered Content Operations. Our AI Content Operating System gives teams the freedom to model, create, and automate content the way their business works, accelerating digital development and supercharging content operations efficiency. Companies like SKIMS, Figma, Riot Games, Anthropic, COMPLEX, Nordstrom, and Morningbrew are using Sanity to power and automate their content operations. We’re looking for an empathic senior support engineer who thrives on solving complex technical challenges and helping customers succeed with Sanity at scale. As a senior member of the team, you will independently own high-impact issues, guide enterprise customers through complex implementations, and improve the systems, workflows, and documentation that power our support organization. This is not a reactive ticket-queue role. It requires strong technical judgment, calm communication under pressure, and the ability to turn recurring customer friction into lasting improvements. WHAT YOU WOULD DO: - Independently own and resolve complex technical issues for enterprise customers. - Lead investigations into ambiguous or high-severity issues and liaise during incidents, maintaining clear communication throughout. - Produce high-quality minimal reproductions, reusable code snippets, and structured issue reports. - Provide informal mentorship and technical guidance to other Support Engineers, helping the team navigate complex issues and continuously improve how we investigate, communicate, and resolve problems. - Collaborate closely with Product and Engineering to surface patterns and influence product improvements. - Author and improve documentation, guides, and self-serve resources to reduce recurring issues. - Contribute to infrastructure, tooling, and workflow improvements within the Support organization. - Participate in community support rotation and model high standards of clarity and empathy. - You'll own issues end-to-end, including a paid on-call rotation for high-severity production incidents. ABOUT YOU: - Remote on the West Coast (PDT) in North America - 4+ years of hands-on experience in developer support or engineering roles. - Strong experience debugging complex JavaScript/TypeScript and modern web applications (e.g., Next.js). - Demonstrated success in independently owning complex issues from diagnosis to resolution. - Ability to elevate those around you through thoughtful collaboration, clear communication, and informal mentorship. - Comfortable operating under pressure while maintaining clarity and empathy. - Strong debugging instincts and ability to reason across frontend, APIs, and infrastructure layers. - Bias toward improving systems, documentation, and processes rather than just resolving individual support requests. - Curious, proactive, and energized by solving ambiguous problems. Not sure you’re exactly what we’re looking for in this role? Apply anyway! WHAT WE CAN OFFER: - A highly-skilled, inspiring, and supportive team - Positive, flexible, and trust-based work environment that encourages long-term professional and personal growth - A global, multi-culturally diverse group of colleagues and customers - Comprehensive health plans and perks - A healthy work-life balance that accommodates individual and family needs - Competitive salary and stock options program WHO WE ARE: Sanity.io http://Sanity.io is a modern, flexible content operating system that replaces rigid legacy content management systems. One of our big differentiators is treating content as data so that it can be stored in a single source of truth, but seamlessly adapted and personalized for any channel without extra effort. Forward-thinking companies choose Sanity because they can create tailored content authoring experiences, customized workflows, and content models that reflect their business. Sanity recently raised an $85m Series C led by GP Bullhound and is also backed by leading investors like ICONIQ Growth, Threshold Ventures, Heavybit and Shopify, as well as founders of companies like Vercel, WPEngine, Twitter, Mux, Netlify and Heroku. This funding round has put Sanity in a strong position for accelerated growth in the coming years. You can only build a great company with a great culture. Sanity is a 300+ person company with highly committed and ambitious people. We are pioneers, we exist for our customers, we are hel ved, and we love type two fun! Read more about our values here! https://www.sanity.io/blog/our-sanity-values Sanity.io pledges to be an organization that reflects the globally diverse audience that our product serves. We believe that in addition to hiring the best talent, a diversity of perspectives, ideas, and cultures leads to the creation of better products and services. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Provectus77 дн назад

Forward Deployed AI Architect (GenAI, AWS)

Location: San Francisco Bay Area, California; New York City Metropolitan Area Workplace: remote About the role: Provectus is a Premier AWS partner and an Anthropic Strategic Partner at the forefront of applied AI, helping enterprises turn Claude, agentic systems, and their own data into measurable business outcomes through bespoke applications, managed services, and advisory engagements. With offices in North America, LATAM, and EMEA, we partner with clients worldwide and are obsessed with reimagining how they operate and compete. Our work centers on two verticals — Financial Services & Insurance and Healthcare & Life Sciences — where we deploy five pre-built AI Blueprints: Submission Flow, Portfolio Lens, Asset Flow, Revenue Flow, and Evidence Lens. Each Blueprint rebuilds a critical business process front to back, shipped from working code and tuned to a client's specific book, regulators, and operating posture. We embed engineers and leaders inside client operations as Forward Deployed Engineers (FDE) and Forward Deployed Executives (FDX) — people who learn the work, ship the system, and own the outcome. Our team holds 100+ AWS certifications, is Claude Code certified, and co-delivers Anthropic's Agentic SDLC program, Cowork Activation, and AI Bluprints. You will do the customer’s job before you automate it. Most AI engagements fail the same way: someone gathers requirements, someone writes a PRD, and a team ships a workflow nobody uses. We think the requirements-gathering step is the bug. So we remove it. A Forward Deployed AI Engineer at Provectus spends the first weeks of an engagement in the operator’s seat — as the underwriter, the analyst, the RCM specialist, the claims clinician, whoever actually does the work we’ve been asked to change. You do the job. You learn the constraints from the inside, the ones nobody writes down. Then you sit at a table with that operator and a Forward Deployed Executive and rebuild the function from first principles — and you are the one who builds it. Three things define how you work: Embedded, not engaged . You are part of the customer’s team and inside their process — not a vendor running a project alongside it. Real tasks, not scope . You are not fenced into a siloed deliverable. You go where the operating problem is. Autonomous . Embedded is not staff-augmented. You own the method; nobody hands you a ticket. You won’t start from zero. Provectus builds industry blueprints — working systems that have already shipped for a customer in your industry. Your engagement starts from that baseline, and what you learn in the field goes back into it. That loop is the difference between an outcome and an invoice. You’ll be measured on whether the Business Unit’s number moved — not on hours, not on scope delivered. This is a role for engineers who have led before — as a founder, a CTO, a staff engineer — and who want to stay in the code while owning the outcome. On most days you’ll be the most senior technical person in the room, and you’ll still be the one shipping. Requirements: 8+ years building software , a substantial share of it writing production code you were accountable for. You are hands-on today and intend to stay that way. You will take the operator’s seat. You are genuinely willing to spend weeks doing someone else’s job — claims processing, underwriting, revenue-cycle work — before you write a line of code. Engineers who need to stay in the IDE should not apply. You learn domains fast. Demonstrated ability to become conversant in an unfamiliar business function quickly enough to argue with the people who do it for a living. Shipped GenAI/LLM systems to production — not demos, not notebooks. You’ve handled the parts that get hard after the prototype works. You evaluate. You have built or owned an eval suite for a non-deterministic system, and you can explain what you measured and why. Strong engineering fundamentals — dropped into an unfamiliar codebase or language, you’re productive. Python and/or TypeScript proficiency; depth matters more than stack. Cloud-native delivery on AWS (GCP/Azure a plus): containers, Kubernetes/ECS, IaC, CI/CD, and the operational reality of a system someone else inherits. Credible with senior stakeholders — you can hold a redesign conversation with a BU head and a scoping conversation with a CTO without losing either room. Comfort with ambiguity and ownership. Engagements start underspecified by design. Closing that gap is the job. Solid AI/ML foundations — you understand what the models do well enough to reason about failure modes, not just call the API. Strong hands-on prodcution experience with Claude Code/Cowork. Fluent English, written and spoken. Nice to have: Prior experience as a founder, CTO, or engineering leader who has chosen to return to individual contribution. Real depth in one of our blueprint industries: financial services, insurance, healthcare, asset management . Consulting, professional services, or other embedded customer-facing delivery. Data platform depth: data lakes, warehouses, streaming and real-time analytics, data mesh and data contracts, governance and data quality. MLOps and classical ML: PyTorch, SageMaker, MLflow. Fine-tuning, distillation, or inference/serving optimization. Graph databases (Neo4j, AWS Neptune). IaC depth: AWS CDK, CloudFormation, Terraform. Open-source contributions or public writing on applied AI. What you’ll do: Take the seat Do the operator’s job for two to four weeks at the start of an engagement. Learn the function from inside, not from a requirements doc. Reach working fluency in a new domain — insurance underwriting, healthcare revenue cycle, asset flow — in weeks, not quarters. Sit with the operator and the Forward Deployed Executive and redesign the function from first principles. Discovery, user research, and PRD-writing collapse into one team that re-imagines its own job. You are all three roles. Build Ship production GenAI systems into the customer’s environment — LLM applications, agentic workflows, retrieval and structured-extraction pipelines, and the services around them. Running software, not recommendations. Build the evaluation harness before you build the feature. When the engagement is bound to a business KPI, “it looked good in testing” is not an answer. Define what working means, instrument it, and let the evals drive the design. Write production code across the stack — backend services, data pipelines, and the AI layer. Python and TypeScript are our centre of gravity; we choose tools to fit the customer, not the résumé. Take systems to production on AWS (GCP/Azure where the customer requires it): containerized, observable, and maintainable after we leave. Start from the blueprint, and feed the blueprint. What you learn in the field becomes the baseline the next engagement starts from. Own the outcome Work in a pair with a Forward Deployed Executive who carries the Business Unit’s KPIs. Your work is measured against the same number. Drive adoption. A system the BU routes around has not shipped. Change management is part of the engineering job here, not a phase after it. Be credible with the customer’s engineers, their operators, and their executives — and be willing to disagree with all three. Shape what we commit to before we commit to it. You’ll have the standing to do it, because you’re the one who will build it. What We Offer: Frontier delivery work across Cowork Activation, Agentic SDLC, and Blueprint Activations in Financial Services and Healthcare The chance to shape how leading enterprises adopt AI, from strategy through first deployment A forward-deployed model working in small, senior teams alongside Principal Architects and Forward Deployed Engineers A growing AI delivery practice where you help build the tooling and frameworks, not just use them Remote-friendly culture High-impact role with direct visibility to leadership. Strong earning potential with performance-based bonuses. Opportunity to work with cutting-edge AI and cloud solutions. B2B contract model or full-time model. Unlimited Vacation policy. Generous health, vision, and dental insurance. 401(K) matching plan. OTE range: up to $250k. The salary range is determined through interviews and a review of the education, experience, knowledge, skills, abilities of the applicant, and alignment with market data. How we hire: Intro conversation — the role, your background, what you want to be doing. Two live engineering sessions. Real problems, your own editor. You may use an LLM assistant (ChatGPT, Claude) — how you work now includes these tools. Autocomplete/agentic coding tools are off for these sessions. The redesign session. We hand you an unfamiliar business function and the constraints of the person who performs it. You have to understand the job well enough to rebuild it — then say what you’d build and how you’d know it worked. No LLMs for this one. Team and practice conversation.

Все вакансии в одном месте - страница 44 · Job Hunters

1 178 вакансий по запросу «Ticket»Сначала свежие

DemoUp Cliplister73 дн назад

Senior Product Manager (m/f/x) - German Speaking

УдалённоseniorГеография найма не уточнена, офис: Berlin

Cloudflare73 дн назад

Technical Support Engineer, Application Performance

Hybrid

Belkins73 дн назад

Middle FP&A Analyst

Alan73 дн назад

Care Lead - Saudi Arabia

Harvey76 дн назад

Sr. Systems Engineer, Client Engineering

Harvey76 дн назад

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360Learning76 дн назад

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TeamViewer76 дн назад

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TeamViewer76 дн назад

Work Student, Customer Support (German Speaker)

Location: Porto, Portugal Workplace: none TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization. We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact? Responsibilities Are you open, communicative, and passionate about technology and customer support? Join our Customer Support Team as a work student and help our customers solve their IT challenges while delivering an outstanding customer experience. Provide professional support to our customers via phone, email, ticket system, and chat, addressing technical, administrative, and account-related inquiries. Assist customers with topics such as software usage, licensing, subscriptions, invoicing, and account management. Analyze customer issues, identify solutions, and provide clear guidance to ensure a smooth customer experience. Support customers in understanding and effectively using our software solutions. Collaborate closely with internal teams to resolve customer requests and continuously improve the customer experience. Contribute to delivering a high-quality customer experience by building strong relationships with our customers. Requirements Fluent in German and English ; additional languages are a plus. Strong interest in technology, software, and IT environments. Ability to quickly understand software products and explain technical concepts to customers with varying levels of expertise. Strong communication, customer engagement, and problem-solving skills with a customer-focused mindset. Comfortable working with Windows and macOS environments and learning new technologies. Ability to support customers across various topics, including technical inquiries, licensing, subscriptions, invoicing, and account-related requests. Strong analytical skills with the ability to balance technical and administrative tasks. Excellent organizational skills and ability to manage multiple priorities in a fast-paced environment. Self-motivated, curious, and eager to continuously learn and develop. Previous experience in customer support, technical support, SaaS, IT services, or another customer-facing role is an advantage. What we offer The contract location will be Porto, Portugal Make an impact! Take on the responsibility and work on your own projects. Your passion and skills will be used in international projects and support the operations of our business! Fixed Contract with trust based working hours Make yourself at home! We don't wear ties. In our casual office atmosphere, you can wear whatever you want and enjoy your breaks in one of our many lounge areas Hungry for knowledge? Our TeamViewer Library offers a wide range of industry-related books selections, and our E-Learning Center is available 24/7 We truly live and celebrate our cultural diversity! Our colleagues come from more than 70 countries and speak more than 40 languages We work hard and play harder! Look forward to our company celebrations, team events and other social gatherings Attractive workstations with modern and ergonomic equipment, fruits, soft drinks, sports offerings and many other corporate benefits wait for you! Our students are the potential employees of "tomorrow" - After your studies, you will have good chances of starting a full-time job TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race. If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.

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