Location: Singapore, Singapore; Singapore (Remote)
Workplace: Remote
SUMMARY
The Senior Developer Success Engineer will be the frontline technical expert for our developer community. You will help users deploy and scale Temporal in cloud-native environments. You will also troubleshoot complex infrastructure issues, optimize performance, and develop automation solutions. This role is ideal for someone who thrives on solving distributed systems challenges and improving the developer experience.
What You'll Do
- Be a keen learner:
- At Temporal, you’ll work with cloud-native, highly scalable infrastructure spanning AWS, GCP, Kubernetes, and microservices. You’ll gain deep expertise in large scale distributed systems, orchestration, reliability, and observability while learning from complex, real-world customer use cases.
- Our stack includes Go, Python, Typescript and Java, providing continuous opportunities to hone your programming skills in resilience engineering and performance tuning.
- Be a passionate problem solver:
- If you enjoy tackling scalability, reliability, and troubleshooting challenges in distributed systems, you’ll thrive in this role. As a Senior Developer Success Engineer, you’ll work directly with developers to troubleshoot complex issues, help them optimize performance and reliability, contribute to improving user experience, and help them be successful with using Temporal.
- You'll troubleshoot complex issues across Temporal workflows, SDKs, workers, and infrastructure, using logs, metrics, and tools such as Grafana and Prometheus to diagnose problems, reproduce bugs, and guide customers toward reliable, scalable production deployments.
- Once ramped up, we expect you to independently drive technical solutions, whether debugging complex production issues or designing infrastructure best practices. Don't worry—we have seasoned engineers and mentors to support you along the way!
- Be a great communicator:
- As a Senior Developer Success Engineer you will engage directly with developers, engineering teams, and product teams to understand infrastructure challenges and provide solutions that enhance scalability, performance, and reliability.
- Your insights will influence platform improvements, from enhancing tooling to developing self-service infrastructure solutions that simplify troubleshooting.
- You’ll serve as a bridge between developers and the Temporal platform, ensuring that reliability, performance, and developer experience remain top priorities as Temporal scales.
WHAT YOU'LL BRING
- 6+ years of experience as a developer, preferably fluent in one or more of the following languages: Python, Java, Golang, TypeScript.
- Experience with deployment and managing medium to large-scale architectures (e.g., Kubernetes or Docker).
- Experience with monitoring tools such as Prometheus and Grafana and troubleshooting performance and availability issues.
- Minimum of one year experience in an internal or external customer-facing role.
- Passion for helping others regardless of who they are or how they act.
- Experience working with or as part of remote teams.
- Strong written and verbal communication skills.
- Seek to understand first, lead with data, and rely on facts.
NICE TO HAVE
- Previous experience in customer-facing positions such as a professional services consultant, solutions architect, customer engineer, etc.
- Experience with security certificate management and implementation.
- Ability to understand use cases and translate them into Temporal design decisions and architecture best practices.
- Technologies: EKS, GKE, Kubernetes, Prometheus, Grafana, OpenTracing, Terraform/Ansible/CDK.
Temporal Technologies is an Equal Opportunity Employer. Temporal Technologies does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We embrace and celebrate differences and diversity.
Temporal is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you need to request a reasonable accommodation, please let your Recruiter know so we can assist.
Location: United States (Remote)
Workplace: Remote
ROLE SUMMARY
Temporal powers durable execution for the world’s most demanding AI and enterprise systems. The Compute team at Temporal makes that durability feel effortless by building the managed compute primitives that run workers and other execution systems across Temporal Cloud.
We’re solving a hard platform problem: make compute transparent, elastic, safe-by-default, observable, and multi-cloud — without turning customers into infrastructure operators. We build platform primitives that span a variety of execution environments (e.g., serverless-style runtimes, containerized fleets, and customer-controlled deployments). Our work sits at the intersection of control plane + data plane: scaling decisions, isolation boundaries, multi-tenant safety, and production-grade observability. If you’ve built autoscaling systems, multi-tenant platforms, or cloud infrastructure, you’ll find a lot to love here.
See the "Compute team" link to read more --> Compute team https://temporalio.notion.site/Join-Temporal-s-Compute-Team-598b6bca8bf84d3babf3e8e2a22c283c
WHAT YOU'LL DO
Invent
- Create new managed compute primitives that feel first-class in Temporal Cloud: crisp abstractions, clean APIs, and an extension story across compute providers.
- Design self-optimizing autoscaling systems (signals, backstops, debouncing, guardrails) that scale worker fleets safely and predictably.
- Define the Open Source Server ↔ Cloud boundary for compute capabilities, keeping the architecture cohesive and maintainable.
Own
- Architect, build, and operate services on the hot path of task execution where performance and correctness are customer-visible.
- Deliver real-world cloud integrations (e.g., customer-account execution): IAM boundaries, secure credentials handling, networking constraints, quotas, and failure modes.
- Make operability a feature: SLOs, tracing/metrics, load and failure testing, incident reviews, and continuous hardening.
- Ship end-to-end: API design, rollout strategy, backwards compatibility, and long-term maintenance.
Teach
- Raise the bar through design docs, strong reviews, pragmatic technical leadership, and mentorship.
- Lead through influence across teams (Server, SDKs, Security, Control Plane) to land coherent platform changes.
WHAT YOU'LL BRING
- Significant experience building distributed systems or multi-tenant platform services (design, implementation, and production operations).
- Strong systems fundamentals: concurrency, performance, reliability, and failure-mode thinking.
- A record of shipping platform primitives used by other engineers/customers (APIs, control planes, data planes).
- Comfort owning outcomes: SLOs, incident response, and improving on-call quality over time.
- Excellent written communication and crisp trade-off thinking. (Go experience is a plus; judgment matters most.)
SUPER TO HAVE
- Experience building cloud compute platforms spanning physical servers, CPU/GPU resources, virtual machines, container orchestration, and networking.
- Experience extending Kubernetes through custom controllers and CRDs, and operating heterogeneous Kubernetes worker fleets.
- Experience with IAM/security boundaries for cross-account execution models.
Temporal Technologies is an Equal Opportunity Employer. Temporal Technologies does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We embrace and celebrate differences and diversity.
Temporal is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you need to request a reasonable accommodation, please let your Recruiter know so we can assist.
Role You will be responsible for designing and evolving scalable backend architectures and making key technical decisions for distributed, high-load systems. You will work closely with engineering teams and stakeholders to define architecture, design APIs and distributed services, and ensure scalability, reliability, security, and observability.
УдалённоseniorGo Architect (Fintech) | REMOTE GLOBAL (OUTSIDE RU/BY) | #remote #fulltime #itjob #backend #go #architect https://teletype.in/@remoteit/795_c5a_b8L; REMOTE GLOBAL (OUTSIDE RU/BY) | FINTECH Location: Candidates must be physically located outside Russia and Belarus, preferably within GMT+1 to GMT+5
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Location: Sofia, Bulgaria - Office
MariaDB is making a big impact on the world. Whether you're checking your bank account, buying a coffee, shopping online, making a phone call, listening to music, taking out a loan or ordering takeout, MariaDB is the backbone of applications used every day. Companies small and large, including 75% of the Fortune 500, run MariaDB, touching the lives of billions of people. With massive reach through Linux distributions, enterprise deployments and public clouds, MariaDB is uniquely positioned as the leading database for modern application development.
The Opportunity
We are looking for a Senior Remote DBA who already operates at an expert level and wants to own the hardest problems our customers bring us. You will be a senior member of our global Remote DBA team. You'll be responsible for the health, performance and resilience of business-critical MariaDB environments for customers around the world, both on their own infrastructure and on MariaDB Cloud.
This is not a learning role. Customers and colleagues will rely on your judgment when a production cluster is down, a migration goes sideways, or an architecture needs to be rethought. You will work autonomously, make technical decisions, and explain them clearly to customer engineering teams.
We are a "virtual" team, distributed globally and working over the internet. We make heavy use of email, Slack, the web, ssh and similar remote technologies. Because we provide coverage to our customers 24x7x365, this position involves on-call duty and occasional work on nights, weekends and holidays. We use our global team to minimize the impact as much as possible.
What You Will Do
• Own the operational health of complex customer MariaDB environments: replication topologies, Galera clusters, MaxScale deployments and large datasets.
• Act as a senior escalation point for critical incidents, including after-hours, and drive them through to resolution and root cause analysis.
• Perform deep performance analysis and tuning: query and schema optimization, InnoDB and server configuration, concurrency and locking issues.
• Design, review and implement high availability and disaster recovery architectures, and validate them through tested failover and recovery.
• Define and verify backup and recovery strategies, and lead recoveries when they are needed.
• Plan and execute major version upgrades and migrations with minimal customer downtime.
• Perform capacity planning and proactive health checks, and turn findings into clear, prioritized recommendations.
• Automate repetitive work, and help build the tooling, runbooks and standards that the whole Remote DBA team uses.
• Communicate directly with customers: technical calls, incident updates, written reports and RCAs.
• Share knowledge with and support less experienced team members. You should be able to guide others, even though this role has no formal management responsibility.
• Participate in the community through blog posts, talks or contributions to the MariaDB ecosystem.
What You Bring
• 8+ years of hands-on DBA experience with MariaDB and/or MySQL in production environments.
• Deep knowledge of MariaDB/MySQL internals, InnoDB, query optimization and server tuning.
• Strong, hands-on experience with replication (asynchronous, semi-synchronous, GTID) and Galera Cluster.
• Experience designing and operating MariaDB MaxScale (read/write splitting, failover, routing).
• Proficiency with backup and recovery tools such as MariaDB Backup, mydumper and mysqldump, including point-in-time recovery.
• Solid Linux system administration skills, covering storage, networking and OS-level performance troubleshooting.
• Proficiency in at least one scripting language (Bash, Python, Go or similar) for automation.
• Proven ability to troubleshoot complex production incidents under pressure and lead them to resolution.
• Excellent written and spoken English. You will be talking directly with customer engineers and explaining complex issues clearly.
• Comfortable working remotely and autonomously, with tenacity in customer follow-up.
Nice to Have
• Experience with Kubernetes and containers, including running stateful databases on Kubernetes.
• Experience with MariaDB ColumnStore or other columnar databases.
• Experience with public cloud platforms (AWS, GCP, Azure) and managed database services.
• Experience with MariaDB/MySQL monitoring tools (e.g. Prometheus, PMM).
• Experience in a 24x7 support or Remote DBA environment.
• Contributions to open source software in the MariaDB/MySQL ecosystem.
• MariaDB and/or MySQL certifications.
• Experience in pre-sales or architecture reviews with customers.
Location
Remote – Bulgaria (or hybrid from our Sofia office).
• The preferred shift rota is Tuesday–Saturday or Sunday–Thursday.
• Other flexible schedules with weekend coverage are desirable.
Travel
Flexible to travel internationally for company-related meetings.
Compensation Salary Range: 70,000 - 94,000 EUR per year (gross)
Please note: The starting salary offered will be commensurate with the candidate's skills, qualifications, and relevant experience, in alignment with our gender-neutral compensation framework.
What's in it for you?
Impact the world of technology by pushing the boundaries of technology and business models, working at MariaDB, plc. Be part of a game-changing organization that encourages outside-the-box thinking, values empowerment, and is truly shaping the future of the software industry. You'll be collaborating with high-caliber colleagues around the world, offering unparalleled learning and growth opportunities. We provide a very competitive compensation package, 25 days paid annual leave (plus holidays) and a massive degree of flexibility and freedom, and more.
How to Apply
If you are interested in this position, please submit your application along with your CV/Resume through our ATS Greenhouse on our MariaDB Careers site.
At MariaDB we celebrate the diverse experiences and perspectives of our employees because this drives innovation and success. MariaDB is an equal opportunity employer dedicated to creating a welcoming and inclusive workplace for everyone.
MariaDB does not sponsor work visas or relocation.
MariaDB is committed to providing accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MariaDB will not accept agency resumes without a prior contractual agreement with HR. Please do not forward resumes to any recruiting alias or employee directly. MariaDB is not responsible for paying any fees associated with any unsolicited submitted CV/Resumes.
MariaDB is an equal opportunities employer.
Location: Ukraine; Bulgaria; Poland; Romania
Workplace: Remote
About Patrianna
Patrianna is a fast-scaling product development company headquartered in Gibraltar, with a dynamic, global team powering our growth. We operate at the intersection of technology and entertainment, building innovative solutions that shape the future of social gaming and deliver outstanding experiences to millions of players worldwide.
We’re driven by speed, ambition, and bold ideas. At our core, we’re product creators and problem-solvers who thrive in a high-performance environment. We’re looking for exceptional talent-smart, adaptable, and motivated individuals eager to make an impact, scale business functions at pace, and continuously improve.
AI-DRIVEN ENGINEERING CULTURE
We are actively building an AI-driven engineering organization with a clear and deliberate stance: artificial intelligence is a core part of how we build and deliver software — not an experiment, not a trend, and not an optional add-on.
AI is embedded into our engineering workflows, from system design and prototyping to refactoring, testing, and code review. We expect engineers to be fully comfortable working in AI-driven environments and to treat AI as a primary productivity multiplier. Strong engineering judgment, architectural ownership, and accountability remain essential—AI amplifies our engineers, it doesn’t replace responsibility for technical decisions.
What you will be doing
• Design and deliver clean, scalable, and testable Java-based backend systems with minimal supervision
• Collaborate with cross-functional teams including backend, web, mobile, QA, and product teams
• Take ownership of specific services or functional areas within our large-scale architecture
• Leverage AI tools and assistants as integral parts of your development workflow—from system design to code review
• Contribute to maintaining high test coverage, predictable production behavior, and seamless scalability
• Drive engineering excellence through modern practices and continuous improvement
Main technologies we use:
- Java 25
- Spring Boot 4
- Spring 7
- Google Cloud Platform
- Kubernetes
- Kafka
- AlloyDB for PostgreSQL
- Spanner
- Ebean ORM
- Flyway
- Redis
- Quartz
- Websockets
- Retool
- Test Containers
- Locust for perf testing
- Jenkins/ArgoCD
- ELK/Sentry/Grafana
- Jira/Confluence/Slack/Bitbucket
What we are looking for
• Extensive production experience with Java and its ecosystem
• Solid understanding of relational database principles (preferably PostgreSQL) and messaging concepts (preferably Kafka)
• Strong system design, troubleshooting and debugging capabilities
• Comfortable and proactive in using AI coding assistants (GitHub Copilot, Claude Code, etc.) as productivity multipliers
• Practical experience validating, refining, and taking ownership of AI-generated output
• Upper-intermediate or higher level of English
Why you will love it
You’ll be at the forefront of AI-driven engineering in a fast-scaling environment where your code directly impacts millions of users. Work with cutting-edge technology (latest Java, Spring Boot, GCP, Kubernetes) while enjoying full remote flexibility, generous leave, and real opportunities for growth. Join a team that treats AI as a core engineering tool—not an experiment—and where engineering excellence, speed, and meaningful impact are part of everyday work.
Location: Novi Sad, South Bačka, Serbia, EMEA
From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.
About Us
Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data.
Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on.
Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions.
As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact.
During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites.
About the Role
We’re looking for a Staff Software Engineer to join
Cloud Signals
, the team behind the systems that measure, bill, and talk to our customers across the dbt platform and, more and more, the combined Fivetran + dbt product.
Cloud Signals owns:
Billing and usage metering:
turning product activity into accurate, auditable usage and billing data, and leading the integration of Fivetran and dbt billing into one consolidated system.
Vortex, our telemetry and event pipeline:
high-volume event ingestion that feeds the warehouse, product analytics, and downstream systems.
The Notification System:
the shared service that sends transactional and product notifications (email, in-app, Slack) for teams across the platform.
Usage and admin reporting:
giving customers clear visibility into consumption as we move toward consumption-based pricing.
These systems are on the critical path for revenue and customer trust. As a Staff engineer you’ll set technical direction across them, take on the hardest cross-team problems, and help raise the bar for engineering across the area.
Technologies You’ll Use
Python and TypeScript for backend services and APIs (Rust, Go, or Java experience also welcome)
Relational databases (PostgreSQL) and cloud data warehouses (Snowflake)
Event streaming and messaging systems (Kafka or similar) for high-throughput telemetry and usage pipelines
AWS (plus exposure to GCP or Azure), Docker, and Kubernetes
Terraform for infrastructure as code
Datadog for observability, alerting, and on-call
Third-party billing and payment platforms, plus internal and public REST APIs
AI coding assistants and agents (e.g., Claude Code) as part of everyday development
What You’ll Do
Own the technical direction for Cloud Signals’ systems: set architecture, write and socialize design docs, and turn ambiguous business goals (consolidated billing, consumption pricing, telemetry expansion) into clear, staged technical plans.
Lead the design and delivery of the Fivetran + dbt billing integration: data models, usage pipelines, reconciliation, and migration strategy, so that every customer is billed correctly and on time.
Evolve Vortex into a reliable, cost-efficient, scalable event platform: onboard new event types, cut operational dependencies and cost, and make sure data lands in the warehouse correctly and observably.
Grow the Notification System into a dependable shared service that other teams can adopt easily.
Work closely with Product, Finance, RevOps, Data, and partner engineering teams across both companies, often filling gaps in specs and prototyping to test ideas before you commit to a direction.
Raise operational excellence: define SLOs, improve alerting and runbooks, take part in on-call, and lead incident response and blameless postmortems for business-critical systems.
Mentor engineers at every level, give thoughtful code and design reviews, and set an example for engineering practices, including effective, responsible use of AI tools in the SDLC.
Work across teams, departments, and time zones as a technical partner to engineering leadership on roadmap, staffing, and build-vs-buy decisions.
Skills We’re Looking For
8+ years building and operating production software, with a track record of technical leadership on large, cross-team projects
Deep experience designing distributed systems and backend services, with a strong focus on correctness, idempotency, and data integrity
Hands-on experience with event-driven architectures and streaming or messaging systems (e.g., Kafka) at high volume
Strong knowledge of relational databases and data modeling, plus experience with cloud data warehouses such as Snowflake
Proven ability to design, build, and consume APIs and integrate with third-party systems
Production experience with at least one major cloud provider (AWS preferred), containers and orchestration (Docker, Kubernetes), and infrastructure as code (Terraform)
A strong operational mindset: observability (Datadog or similar), SLOs, on-call, incident management, and leading systems through migrations without downtime
The ability to spot design flaws in existing systems and lead incremental improvements while still shipping
Excellent written and verbal communication: you write clear design docs, align stakeholders with different priorities, and explain technical trade-offs to non-technical partners
Fluency with AI code assistants and coding agents for building features, fixing bugs, testing, and investigation, and with conversational AI (Claude, ChatGPT, internal chatbots) for researching, writing, and reviewing SDLC artifacts like TDDs, PRDs, postmortems, test plans, and proposals
Bonus Skills
Experience with billing, metering, or usage-based pricing systems (e.g., Metronome, Stripe, or in-house rating and invoicing)
Experience building telemetry or analytics pipelines (e.g., Snowplow, Iceberg, lakehouse architectures)
Experience building notification or messaging platforms (email, in-app, webhooks) at scale
Experience with data processing (ETL/ELT), dbt, or other modern data stack tools
Experience leading platform consolidation or system integration after a merger or acquisition
#LI-IM1
#LI-HYBRID
Perks and Benefits
100% employer-paid medical insurance
*
Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off.
RSU stock grants*
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
*
May vary by country and worker type - please reach out to your recruiter for more information
Click
here
to learn more about Fivetran's Benefits by Region.
We’re honored to be
valued at over $5.6 billion
, but more importantly, we’re proud of our
core values of Get Stuck In, Do the Right Thing, and One Team, One Dream
. Read about us in
Forbes
.
Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.
To learn more about Fivetran’s culture and what it’s like to be part of the team,
click here
and enjoy our video.
To learn more about our candidate privacy policy, you can
read our statement here
.
We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this
form
. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.
Location: New York, Chicago
Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a technology and data driven group implementing a scientific approach to investing. Combining data, research, technology and trading expertise has shaped QRT’s collaborative mindset which enables us to solve the most complex challenges. QRT’s culture of innovation continuously drives our ambition to deliver high quality returns for our investors.
You will provide day-to-day production support for QRT’s platform for accessing internally hosted and external LLMs. Based in the US, you will support users during US business hours and coordinate with colleagues in other regions to ensure effective incident handovers.
This is a hands-on support role, focused on incident resolution, user assistance and established operational procedures-not platform architecture, model development or infrastructure engineering.
Your future role within QRT:
Provide first- and second-line support for QRT’s platform for accessing internally hosted and external LLMs, investigating issues raised by engineering and business users, maintaining support tickets and following issues through to resolution or engineering escalation.
Monitor platform health using existing dashboards, logs and alerts; identify availability, latency and error-rate problems and perform approved recovery actions using established runbooks.
Troubleshoot gateway and model-provider issues, including authentication failures, rate limits, timeouts, connection resets, streaming failures and regional performance differences.
Determine whether incidents originate in a user’s client or configuration, the platform gateway, an internally hosted model or an external LLM provider; collect diagnostic evidence and coordinate escalation to the appropriate team or vendor.
Support coding assistants, API clients and developer workspaces connected to QRT’s LLM platform, including Claude Code, Codex CLI, OpenCode, PI and Coder; investigate compatibility issues following client or vendor updates.
Help users configure supported integrations, select the appropriate regional endpoint and migrate API access from Open WebUI to the direct gateway.
Investigate access and model-availability queries, check user permissions and escalate provisioning or entitlement issues through established support and governance processes.
Carry out operational checks for releases and configuration changes, including non-production validation, post-release smoke testing and approved rollback procedures, in coordination with platform engineering.
Use existing observability tools to investigate time to first token, time per output token, percentile latency and failure rates; flag recurring issues and monitoring gaps to the platform team.
Maintain runbooks, troubleshooting guides and known-issue records; provide clear incident updates and reliable handovers between regional support teams.
Maintain small support scripts and diagnostic utilities to reduce repetitive checks and improve evidence collection.
Your present skillset:
Relevant experience in production support, application support or platform operations, with the ability to investigate routine incidents independently and recognise when specialist escalation is required.
Practical Linux troubleshooting skills and familiarity with Windows-based developer environments.
Working proficiency in Python, Bash and/or PowerShell for operational checks, log analysis and straightforward support automation.
Experience using SQL to investigate application issues and query operational records, ideally in PostgreSQL.
Practical experience interpreting metrics, logs, traces and dashboards to distinguish a platform-wide incident from a user-, client-, model- or region-specific issue.
Confidence troubleshooting API-driven services, including HTTP errors, authentication, networking, timeouts, retries, rate limiting and streaming connections.
Hands-on experience supporting LLM-based platforms or services, with a working understanding of LLM APIs, including prompts, context limits, token usage, model identifiers and streaming responses.
Familiarity with public-cloud services, ideally AWS, and the ability to inspect containerised workloads using established tools and procedures.
Clear communication with technical and non-technical users, including concise incident updates, realistic expectations and well-documented escalations.
Awareness of access controls, sensitive-data handling and safe diagnostic practices, including avoiding exposure of prompts, credentials or confidential content in support records.
A methodical approach to troubleshooting, prioritisation and cross-region handovers
Nice to have:
Experience supporting AWS Bedrock or other managed model APIs.
Experience supporting AI coding assistants, API clients or developer workspaces such as Claude Code, Codex CLI, OpenCode, PI or Coder.
Familiarity with Grafana, Coralogix or equivalent monitoring and log-analysis tools.
Exposure to LLM gateways or proxies such as LiteLLM, or internally hosted inference services such as vLLM.
Experience troubleshooting containerised services on ECS or Kubernetes.
Familiarity with identity and access provisioning, particularly Okta, SCIM and application-level permissions.
Experience supporting multi-region services and working with globally distributed support and engineering teams.
Experience coordinating support cases with cloud providers or software vendors during service degradation.
Base salary range for this position is $15
0
,000 to $
220
,000 per year.
QRT Total Compensation includes discretionary performance-based bonuses and a competitive benefits package.
Location: Novi Sad, South Bačka, Serbia, EMEA
From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.
About Us
Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data.
Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on.
Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions.
As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact.
During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites.
About the Role
We’re looking for a Staff Software Engineer to join
Cloud Signals
, the team behind the systems that measure, bill, and talk to our customers across the dbt platform and, more and more, the combined Fivetran + dbt product.
Cloud Signals owns:
Billing and usage metering:
turning product activity into accurate, auditable usage and billing data, and leading the integration of Fivetran and dbt billing into one consolidated system.
Vortex, our telemetry and event pipeline:
high-volume event ingestion that feeds the warehouse, product analytics, and downstream systems.
The Notification System:
the shared service that sends transactional and product notifications (email, in-app, Slack) for teams across the platform.
Usage and admin reporting:
giving customers clear visibility into consumption as we move toward consumption-based pricing.
These systems are on the critical path for revenue and customer trust. As a Staff engineer you’ll set technical direction across them, take on the hardest cross-team problems, and help raise the bar for engineering across the area.
Technologies You’ll Use
Python and TypeScript for backend services and APIs (Rust, Go, or Java experience also welcome)
Relational databases (PostgreSQL) and cloud data warehouses (Snowflake)
Event streaming and messaging systems (Kafka or similar) for high-throughput telemetry and usage pipelines
AWS (plus exposure to GCP or Azure), Docker, and Kubernetes
Terraform for infrastructure as code
Datadog for observability, alerting, and on-call
Third-party billing and payment platforms, plus internal and public REST APIs
AI coding assistants and agents (e.g., Claude Code) as part of everyday development
What You’ll Do
Own the technical direction for Cloud Signals’ systems: set architecture, write and socialize design docs, and turn ambiguous business goals (consolidated billing, consumption pricing, telemetry expansion) into clear, staged technical plans.
Lead the design and delivery of the Fivetran + dbt billing integration: data models, usage pipelines, reconciliation, and migration strategy, so that every customer is billed correctly and on time.
Evolve Vortex into a reliable, cost-efficient, scalable event platform: onboard new event types, cut operational dependencies and cost, and make sure data lands in the warehouse correctly and observably.
Grow the Notification System into a dependable shared service that other teams can adopt easily.
Work closely with Product, Finance, RevOps, Data, and partner engineering teams across both companies, often filling gaps in specs and prototyping to test ideas before you commit to a direction.
Raise operational excellence: define SLOs, improve alerting and runbooks, take part in on-call, and lead incident response and blameless postmortems for business-critical systems.
Mentor engineers at every level, give thoughtful code and design reviews, and set an example for engineering practices, including effective, responsible use of AI tools in the SDLC.
Work across teams, departments, and time zones as a technical partner to engineering leadership on roadmap, staffing, and build-vs-buy decisions.
Skills We’re Looking For
8+ years building and operating production software, with a track record of technical leadership on large, cross-team projects
Deep experience designing distributed systems and backend services, with a strong focus on correctness, idempotency, and data integrity
Hands-on experience with event-driven architectures and streaming or messaging systems (e.g., Kafka) at high volume
Strong knowledge of relational databases and data modeling, plus experience with cloud data warehouses such as Snowflake
Proven ability to design, build, and consume APIs and integrate with third-party systems
Production experience with at least one major cloud provider (AWS preferred), containers and orchestration (Docker, Kubernetes), and infrastructure as code (Terraform)
A strong operational mindset: observability (Datadog or similar), SLOs, on-call, incident management, and leading systems through migrations without downtime
The ability to spot design flaws in existing systems and lead incremental improvements while still shipping
Excellent written and verbal communication: you write clear design docs, align stakeholders with different priorities, and explain technical trade-offs to non-technical partners
Fluency with AI code assistants and coding agents for building features, fixing bugs, testing, and investigation, and with conversational AI (Claude, ChatGPT, internal chatbots) for researching, writing, and reviewing SDLC artifacts like TDDs, PRDs, postmortems, test plans, and proposals
Bonus Skills
Experience with billing, metering, or usage-based pricing systems (e.g., Metronome, Stripe, or in-house rating and invoicing)
Experience building telemetry or analytics pipelines (e.g., Snowplow, Iceberg, lakehouse architectures)
Experience building notification or messaging platforms (email, in-app, webhooks) at scale
Experience with data processing (ETL/ELT), dbt, or other modern data stack tools
Experience leading platform consolidation or system integration after a merger or acquisition
#LI-IM1
#LI-HYBRID
Perks and Benefits
100% employer-paid medical insurance
*
Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off.
RSU stock grants*
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
*
May vary by country and worker type - please reach out to your recruiter for more information
Click
here
to learn more about Fivetran's Benefits by Region.
We’re honored to be
valued at over $5.6 billion
, but more importantly, we’re proud of our
core values of Get Stuck In, Do the Right Thing, and One Team, One Dream
. Read about us in
Forbes
.
Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.
To learn more about Fivetran’s culture and what it’s like to be part of the team,
click here
and enjoy our video.
To learn more about our candidate privacy policy, you can
read our statement here
.
We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this
form
. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.
Location: United States (Remote)
Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at
grafana.com
and follow us on
LinkedIn
and
X
.
We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.
You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.
This is a full-time remote opportunity. We are considering candidates based in the US and Canada only, within the Eastern or Central time zones.
The Opportunity:
As a Senior Full-Stack Engineer on the
Grafana Catalog
team, you will help grow the Grafana plugin ecosystem. Plugins are how Grafana connects to almost any data source, panel type or app, and the catalog has more than 300 of them from Grafana Labs, commercial partners and the open source community.
We own the full plugin lifecycle. Developers build plugins with our tooling, publish them to the catalog, and users discover, install and update them in Grafana and Grafana Cloud. We are also building the
Grafana Marketplace
, which lets partners and independent developers sell their plugins to Grafana users. It is in pilot today and you will help us take it from there.
What You’ll Be Doing:
Some of the things we own:
The Grafana Marketplace: paid plugins, publisher onboarding, and how customers buy and get access to them
The plugin catalog in grafana.com and inside Grafana, where users search, compare and discover plugins
Plugin installation and management in Grafana and Grafana Cloud
Plugin delivery: publishing, signing, validation and the CDN that serves plugins to every Grafana Cloud instance
Plugin review: every plugin published to the catalog goes through our review process before it reaches users
Developer tooling and
developer portal
that helps develop the plugins
A typical “day in the life” could include:
Building new Marketplace features across the Grafana frontend, our Go services and grafana.com
Improving how users find and install plugins, for both humans and agents like Grafana Assistant
Making it easier and faster for developers to build, test and publish plugins
Automating and improving the review process that every published plugin goes through
Supporting the operations and reliability of plugin installs and delivery in Grafana Cloud
Talking to plugin developers and partners and turning their feedback into roadmap items
Coming up with suggestions for process improvements
Working closely with the rest of the Grafana Division
We invest heavily in developer productivity. You can use modern AI coding assistants as part of your daily workflow (your choice of tools, within security guidelines), backed by a company-funded usage budget so you can iterate quickly without unnecessary friction. We encourage pragmatic AI-assisted development: faster prototyping, test generation, refactors, documentation, and incident follow-ups—always with strong code review and quality standards. You'll also have access to the latest frontier models from OpenAI, Anthropic, and Google.
What Makes You a Great Fit:
You know how to transform ideas into working code, you are able to design a solution, get feedback and deliver large projects.
You are a self-driven individual who understands the power of feedback loops in making roadmap decisions and driving our product forward.
You are a motivated self starter with a bias towards action, and willing to take on any challenge
You are customer focused. We build everything with our users in mind. You have a passion for creating intuitive products that fit customers’ needs.
You are an excellent communicator and you enjoy collaboration
You are comfortable working in a remote-first company
Requirements:
Solid experience with Golang & Typescript
Experience with React and building user-facing web applications
Experience with Kubernetes & microservices
Experience writing clean, robust, and performant software that is easily maintained by others
Experience participating in an on-call rotation and performing operations/SRE tasks
Bonus Points For:
You have built or published a Grafana plugin
You have worked on a marketplace, app store or package registry, or on billing and licensing
You have built developer tooling such as CLIs, SDKs or CI pipelines used by other engineers
You have strong experience working with a Product Manager or external stakeholders
In US, the OTE (On-Target Earnings)/Base compensation range for this role is USD $167,143 - $200,572. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
Why You’ll Thrive at Grafana Labs:
100% Remote, Global Culture -
As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
Scaling Organization
– Tackle meaningful work in a high-growth, ever-evolving environment.
Transparent Communication
– Expect open decision-making and regular company-wide updates.
Innovation-Driven
– Autonomy and support to ship great work and try new things.
Open Source Roots
– Built on community-driven values that shape how we work.
Empowered Teams
– High trust, low ego culture that values outcomes over optics.
Career Growth Pathways
– Defined opportunities to grow and develop your career.
Approachable Leadership
– Transparent execs who are involved, visible, and human.
Passionate People
– Join a team of smart, supportive folks who care deeply about what they do.
In-Person onboarding
- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
Balance is Key
- We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.
*We will comply with local legislation where applicable.
Equal Opportunity Employer:
Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.
Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.
#LI-Remote
For information about how your personal data is used once you’ve applied to a job, check out our
privacy policy
.
Location: Canada (Remote)
Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at
grafana.com
and follow us on
LinkedIn
and
X
.
We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.
You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.
This is a full-time remote opportunity. We are considering candidates based in the US and Canada only, within the Eastern or Central time zones.
The Opportunity:
As a Senior Full-Stack Engineer on the
Grafana Catalog
team, you will help grow the Grafana plugin ecosystem. Plugins are how Grafana connects to almost any data source, panel type or app, and the catalog has more than 300 of them from Grafana Labs, commercial partners and the open source community.
We own the full plugin lifecycle. Developers build plugins with our tooling, publish them to the catalog, and users discover, install and update them in Grafana and Grafana Cloud. We are also building the
Grafana Marketplace
, which lets partners and independent developers sell their plugins to Grafana users. It is in pilot today and you will help us take it from there.
What You’ll Be Doing:
Some of the things we own:
The Grafana Marketplace: paid plugins, publisher onboarding, and how customers buy and get access to them
The plugin catalog in grafana.com and inside Grafana, where users search, compare and discover plugins
Plugin installation and management in Grafana and Grafana Cloud
Plugin delivery: publishing, signing, validation and the CDN that serves plugins to every Grafana Cloud instance
Plugin review: every plugin published to the catalog goes through our review process before it reaches users
Developer tooling and
developer portal
that helps develop the plugins
A typical “day in the life” could include:
Building new Marketplace features across the Grafana frontend, our Go services and grafana.com
Improving how users find and install plugins, for both humans and agents like Grafana Assistant
Making it easier and faster for developers to build, test and publish plugins
Automating and improving the review process that every published plugin goes through
Supporting the operations and reliability of plugin installs and delivery in Grafana Cloud
Talking to plugin developers and partners and turning their feedback into roadmap items
Coming up with suggestions for process improvements
Working closely with the rest of the Grafana Division
We invest heavily in developer productivity. You can use modern AI coding assistants as part of your daily workflow (your choice of tools, within security guidelines), backed by a company-funded usage budget so you can iterate quickly without unnecessary friction. We encourage pragmatic AI-assisted development: faster prototyping, test generation, refactors, documentation, and incident follow-ups—always with strong code review and quality standards. You'll also have access to the latest frontier models from OpenAI, Anthropic, and Google.
What Makes You a Great Fit:
You know how to transform ideas into working code, you are able to design a solution, get feedback and deliver large projects.
You are a self-driven individual who understands the power of feedback loops in making roadmap decisions and driving our product forward.
You are a motivated self starter with a bias towards action, and willing to take on any challenge
You are customer focused. We build everything with our users in mind. You have a passion for creating intuitive products that fit customers’ needs.
You are an excellent communicator and you enjoy collaboration
You are comfortable working in a remote-first company
Requirements:
Solid experience with Golang & Typescript
Experience with React and building user-facing web applications
Experience with Kubernetes & microservices
Experience writing clean, robust, and performant software that is easily maintained by others
Experience participating in an on-call rotation and performing operations/SRE tasks
Bonus Points For:
You have built or published a Grafana plugin
You have worked on a marketplace, app store or package registry, or on billing and licensing
You have built developer tooling such as CLIs, SDKs or CI pipelines used by other engineers
You have strong experience working with a Product Manager or external stakeholders
In Canada, the OTE (On-Target Earnings)/Base compensation range for this role is CAD $170,247 - $204,297. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
Why You’ll Thrive at Grafana Labs:
100% Remote, Global Culture -
As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
Scaling Organization
– Tackle meaningful work in a high-growth, ever-evolving environment.
Transparent Communication
– Expect open decision-making and regular company-wide updates.
Innovation-Driven
– Autonomy and support to ship great work and try new things.
Open Source Roots
– Built on community-driven values that shape how we work.
Empowered Teams
– High trust, low ego culture that values outcomes over optics.
Career Growth Pathways
– Defined opportunities to grow and develop your career.
Approachable Leadership
– Transparent execs who are involved, visible, and human.
Passionate People
– Join a team of smart, supportive folks who care deeply about what they do.
In-Person onboarding
- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
Balance is Key
- We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.
*We will comply with local legislation where applicable.
Equal Opportunity Employer:
Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.
Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.
#LI-Remote
For information about how your personal data is used once you’ve applied to a job, check out our
privacy policy
.
Location: Remote, United States
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
An overview of this role
As a
Manager, Customer Success Managers
, you will lead a North America-based team that helps customers realize value from GitLab through strong adoption, measurable outcomes, and trusted partnership.
You will partner closely with both executive sponsors and day-to-day end users/practitioners to drive adoption and measurable outcomes.
Reporting to the
Director of Customer Success Managers
, you will coach Customer Success Managers to support account health across onboarding, adoption stages, executive business reviews, and renewals, while also improving how the team works.
This is a people leadership role with broad scope: you will develop talent, strengthen customer relationships, and partner across Sales, Product, Engineering, and other teams so customers are supported through growth, change, and escalation.
What you'll do
Lead
a team of Customer Success Managers focused on customer adoption, account health, customer satisfaction, and advocacy.
Coach
team members through regular feedback, development support, and career growth conversations to strengthen knowledge, communication, and execution.
Partner
with the Director of Customer Success Managers to define team goals, clarify responsibilities, and align priorities with company direction.
Manage
resource assignments, staffing levels, and hiring activity to support team coverage and customer needs.
Develop
senior-level relationships with customers and support the team in building trusted advisor partnerships.
Collaborate
with Sales, Product Management, Engineering, Professional Services, and other internal teams to create a consistent customer experience.
Support
customers during escalations by working with other leaders to coordinate clear, effective responses.
Improve
the processes and tools used by the team and oversee initiatives tied to objectives and key results.
What you'll bring
Experience
leading customer-facing teams in software, technology, consulting, sales, or customer success environments.
Ability
to guide teams that drive software adoption and manage customer relationships across onboarding, adoption, business reviews, and renewals.
Knowledge
of software development lifecycle practices, related tools, and agile or DevOps ways of working.
Familiarity
with cloud or container technologies such as Kubernetes and Docker, application security concepts such as static application security testing (SAST) and dynamic application security testing (DAST), or cloud platforms such as Amazon Web Services (AWS), Google Cloud Platform (GCP), and Microsoft Azure.
Skill
in translating strategy into clear initiatives, coordinating execution, and tracking delivery across competing priorities.
Capability
to lead distributed teams across regions, cultures, and lines of business, while working effectively with senior executives and external stakeholders.
Willingness
to travel occasionally for customer meetings and team events, as needed.
Strength
in communication, coaching, feedback, delegation, planning, and process improvement.
Warmth and care
in your leadership approach—able to coach with empathy and build trust on a human level.
Interest
in candidates with transferable experience who can connect technical concepts to business value and collaborate well across functions.
About the team
On the
Customer Success Management
team, we are accountable for customer adoption, measurable outcomes, customer satisfaction, and building customer advocacy across GitLab.
We also act as a key connection point between customers and the broader GitLab ecosystem, helping streamline collaboration with Product Management, Engineering, Sales, Professional Services, and other partners.
In this role, you will manage a team in
North America
while collaborating asynchronously with stakeholders across regions, with a focus on helping customers succeed at scale and improving how the organization supports them.
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
🧩 Требования: от 4 лет профессионального опыта в IT, опыт работы с сервисами GCP, не менее 2 лет практической работы с Kubernetes (K8s), опыт автоматизации с помощью Terraform, сильная экспертиза в инструментах и практиках CI/CD, уровень английского, достаточный для обсуждения технических аспектов проектов;
Location: Kazakhstan, Remote/Kazakhstan
Workplace: remote
Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 25 million users choose Tabby to stay in control of their spending and make the most out of their money.
The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 70,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
Tabby generates over $18 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.
Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $6,5 billion.
We’re looking for an Engineering Manager to lead Tabby Card Activation team. You’ll combine strong technical expertise with people leadership, acting as a playing coach who stays hands-on with the codebase while driving architectural decisions, engineering excellence and team development. Working closely with Product and other cross-functional teams, you’ll help build scalable solutions that support Tabby Card’s growth, monetization and customer experience.
What you’ll bring:
5+ years of backend engineering experience, ideally including 2+ years of Golang (not a must).
2+ years of experience as an Engineering Manager, preferably at a fast-growing fintech or e-commerce company.
Experience building scalable, distributed systems and working with high-load architectures.
Solid understanding of backend tools and technologies, we use PostgreSQL, Redis, Kubernetes, Google Cloud Platform, GitLab, and a microservices architecture.
Experience integrating third-party APIs and contributing to product development.
A passion for writing clean, testable, and maintainable code.
A proactive mindset and the ability to work independently.
Strong communication skills in English.
Responsibilities:
Lead large cross-team projects and drive them to production.
Stay hands-on as a playing coach: write code, participate in architectural discussions, and contribute to key technical decisions.
Review feature designs and ensure non-functional requirements are met.
Oversee technical debt management and incident handling.
Drive the effective adoption of AI tools and practices across the SDLC and team processes to improve engineering productivity.
Contribute to quarterly planning and roadmap definition.
Hire, evaluate, mentor, and motivate team members.
Build cross-team and cross-functional collaboration to increase efficiency.
Foster a results- and business-oriented culture.
Monitor key team performance indicators.
Ensure process and delivery transparency for stakeholders and partner functions.
Optimize processes to improve productivity.
What we offer:
Full-time B2B contract
Fully remote setup
Up to 20% tax allowance
22 paid leave days annually
Stock options (ESOP) in a fast-scaling, pre-IPO company
Flexi benefits you can use for wellness, travel, or learning
Work alongside a high-performing, international engineering team in a global fintech unicorn
Relocation support is available to our hubs in Armenia, Georgia, Serbia, Portugal, and Spain, including flights, temporary accommodation and legal setup.
Location: Tbilisi, Remote/Georgia
Workplace: remote
Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 25 million users choose Tabby to stay in control of their spending and make the most out of their money.
The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 70,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
Tabby generates over $18 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.
Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $6,5 billion.
We’re looking for an Engineering Manager to lead Tabby Card Activation team. You’ll combine strong technical expertise with people leadership, acting as a playing coach who stays hands-on with the codebase while driving architectural decisions, engineering excellence and team development. Working closely with Product and other cross-functional teams, you’ll help build scalable solutions that support Tabby Card’s growth, monetization and customer experience.
What you’ll bring:
5+ years of backend engineering experience, ideally including 2+ years of Golang (not a must).
2+ years of experience as an Engineering Manager, preferably at a fast-growing fintech or e-commerce company.
Experience building scalable, distributed systems and working with high-load architectures.
Solid understanding of backend tools and technologies, we use PostgreSQL, Redis, Kubernetes, Google Cloud Platform, GitLab, and a microservices architecture.
Experience integrating third-party APIs and contributing to product development.
A passion for writing clean, testable, and maintainable code.
A proactive mindset and the ability to work independently.
Strong communication skills in English.
Responsibilities:
Lead large cross-team projects and drive them to production.
Stay hands-on as a playing coach: write code, participate in architectural discussions, and contribute to key technical decisions.
Review feature designs and ensure non-functional requirements are met.
Oversee technical debt management and incident handling.
Drive the effective adoption of AI tools and practices across the SDLC and team processes to improve engineering productivity.
Contribute to quarterly planning and roadmap definition.
Hire, evaluate, mentor, and motivate team members.
Build cross-team and cross-functional collaboration to increase efficiency.
Foster a results- and business-oriented culture.
Monitor key team performance indicators.
Ensure process and delivery transparency for stakeholders and partner functions.
Optimize processes to improve productivity.
What we offer:
Full-time B2B contract
Fully remote setup
Up to 20% tax allowance
22 paid leave days annually
Stock options (ESOP) in a fast-scaling, pre-IPO company
Flexi benefits you can use for wellness, travel, or learning
Work alongside a high-performing, international engineering team in a global fintech unicorn
Relocation support is available to our hubs in Armenia, Georgia, Serbia, Portugal, and Spain, including flights, temporary accommodation and legal setup.
Location: Belgrade, Remote/Serbia
Workplace: remote
Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 25 million users choose Tabby to stay in control of their spending and make the most out of their money.
The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 70,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
Tabby generates over $18 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.
Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $6,5 billion.
We’re looking for an Engineering Manager to lead Tabby Card Activation team. You’ll combine strong technical expertise with people leadership, acting as a playing coach who stays hands-on with the codebase while driving architectural decisions, engineering excellence and team development. Working closely with Product and other cross-functional teams, you’ll help build scalable solutions that support Tabby Card’s growth, monetization and customer experience.
What you’ll bring:
5+ years of backend engineering experience, ideally including 2+ years of Golang (not a must).
2+ years of experience as an Engineering Manager, preferably at a fast-growing fintech or e-commerce company.
Experience building scalable, distributed systems and working with high-load architectures.
Solid understanding of backend tools and technologies, we use PostgreSQL, Redis, Kubernetes, Google Cloud Platform, GitLab, and a microservices architecture.
Experience integrating third-party APIs and contributing to product development.
A passion for writing clean, testable, and maintainable code.
A proactive mindset and the ability to work independently.
Strong communication skills in English.
Responsibilities:
Lead large cross-team projects and drive them to production.
Stay hands-on as a playing coach: write code, participate in architectural discussions, and contribute to key technical decisions.
Review feature designs and ensure non-functional requirements are met.
Oversee technical debt management and incident handling.
Drive the effective adoption of AI tools and practices across the SDLC and team processes to improve engineering productivity.
Contribute to quarterly planning and roadmap definition.
Hire, evaluate, mentor, and motivate team members.
Build cross-team and cross-functional collaboration to increase efficiency.
Foster a results- and business-oriented culture.
Monitor key team performance indicators.
Ensure process and delivery transparency for stakeholders and partner functions.
Optimize processes to improve productivity.
What we offer:
Full-time B2B contract
Fully remote setup
Up to 20% tax allowance
22 paid leave days annually
Stock options (ESOP) in a fast-scaling, pre-IPO company
Flexi benefits you can use for wellness, travel, or learning
Work alongside a high-performing, international engineering team in a global fintech unicorn
Relocation support is available to our hubs in Armenia, Georgia, Serbia, Portugal, and Spain, including flights, temporary accommodation and legal setup.
Location: Armenia, Remote/Armenia
Workplace: remote
Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 25 million users choose Tabby to stay in control of their spending and make the most out of their money.
The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 70,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
Tabby generates over $18 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.
Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $6,5 billion.
We’re looking for an Engineering Manager to lead Tabby Card Activation team. You’ll combine strong technical expertise with people leadership, acting as a playing coach who stays hands-on with the codebase while driving architectural decisions, engineering excellence and team development. Working closely with Product and other cross-functional teams, you’ll help build scalable solutions that support Tabby Card’s growth, monetization and customer experience.
What you’ll bring:
5+ years of backend engineering experience, ideally including 2+ years of Golang (not a must).
2+ years of experience as an Engineering Manager, preferably at a fast-growing fintech or e-commerce company.
Experience building scalable, distributed systems and working with high-load architectures.
Solid understanding of backend tools and technologies, we use PostgreSQL, Redis, Kubernetes, Google Cloud Platform, GitLab, and a microservices architecture.
Experience integrating third-party APIs and contributing to product development.
A passion for writing clean, testable, and maintainable code.
A proactive mindset and the ability to work independently.
Strong communication skills in English.
Responsibilities:
Lead large cross-team projects and drive them to production.
Stay hands-on as a playing coach: write code, participate in architectural discussions, and contribute to key technical decisions.
Review feature designs and ensure non-functional requirements are met.
Oversee technical debt management and incident handling.
Drive the effective adoption of AI tools and practices across the SDLC and team processes to improve engineering productivity.
Contribute to quarterly planning and roadmap definition.
Hire, evaluate, mentor, and motivate team members.
Build cross-team and cross-functional collaboration to increase efficiency.
Foster a results- and business-oriented culture.
Monitor key team performance indicators.
Ensure process and delivery transparency for stakeholders and partner functions.
Optimize processes to improve productivity.
What we offer:
Full-time B2B contract
Fully remote setup
Up to 20% tax allowance
22 paid leave days annually
Stock options (ESOP) in a fast-scaling, pre-IPO company
Flexi benefits you can use for wellness, travel, or learning
Work alongside a high-performing, international engineering team in a global fintech unicorn
Relocation support is available to our hubs in Armenia, Georgia, Serbia, Portugal, and Spain, including flights, temporary accommodation and legal setup.
УдалённоUnited States (Remote)
seniorSofia, Bulgaria - Office; MariaDB does not sponsor work visas or relocation
seniorCanada - Remote; Germany - Remote; United Kingdom - Remote; United States - Remote; We are unable to provide visa sponsorship or relocation for this role
УдалённоseniorUkraine; Bulgaria; Poland; Romania
leadWork across teams, departments, and time zones as a technical partner to engineering leadership on roadmap, staffing, and build-vs-buy decisions; Novi Sad, South Bačka, Serbia, EMEA
New York, Chicago
Work across teams, departments, and time zones as a technical partner to engineering leadership on roadmap, staffing, and build-vs-buy decisions; Novi Sad, South Bačka, Serbia, EMEA
seniorUnited States (Remote); We are considering candidates based in the US and Canada only, within the Eastern or Central time zones
seniorCanada (Remote); We are considering candidates based in the US and Canada only, within the Eastern or Central time zones
УдалённоRemote, United States
УдалённоKazakhstan, Remote/Kazakhstan; Relocation support is available to our hubs in Armenia, Georgia, Serbia, Portugal, and Spain, including flights, temporary accommodation and legal setup
УдалённоTbilisi, Remote/Georgia; Relocation support is available to our hubs in Armenia, Georgia, Serbia, Portugal, and Spain, including flights, temporary accommodation and legal setup
УдалённоBelgrade, Remote/Serbia; Relocation support is available to our hubs in Armenia, Georgia, Serbia, Portugal, and Spain, including flights, temporary accommodation and legal setup
УдалённоArmenia, Remote/Armenia; Relocation support is available to our hubs in Armenia, Georgia, Serbia, Portugal, and Spain, including flights, temporary accommodation and legal setup