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Location: Tajikistan OUR HIRING PROCESS: We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment. We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team. From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy INFUSE is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces. You must have a proven record of writing long-form B2B content, such as eBooks, white papers, guides, infographics, articles, etc., as well as great communication skills and spoken English. Our ideal candidate has a great eye for detail, is passionate about writing content across various industries, is able to meet deadlines and consistently deliver high-quality work while adapting to client requirements and expectations. Please submit at least two writing samples, so we can get a feel of your writing style and approach. You must have: Excellent writing skills Native-level English (or C1 minimum) 2+ years of experience writing B2B content Technical writing experience preferred Good research skills An ability to understand complex terminology Experience writing for different industries and clients (preferred) Great attention to detail If you are: Passionate about writing Creative Interested in tech Eager to learn An independent worker Highly organized Agile and proactive Solutions-oriented A team player Able to work EST hours We’d like to hear from you!

Location: Kyrgyzstan OUR HIRING PROCESS: We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment. We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team. From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy INFUSE is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces. You must have a proven record of writing long-form B2B content, such as eBooks, white papers, guides, infographics, articles, etc., as well as great communication skills and spoken English. Our ideal candidate has a great eye for detail, is passionate about writing content across various industries, is able to meet deadlines and consistently deliver high-quality work while adapting to client requirements and expectations. Please submit at least two writing samples, so we can get a feel of your writing style and approach. You must have: Excellent writing skills Native-level English (or C1 minimum) 2+ years of experience writing B2B content Technical writing experience preferred Good research skills An ability to understand complex terminology Experience writing for different industries and clients (preferred) Great attention to detail If you are: Passionate about writing Creative Interested in tech Eager to learn An independent worker Highly organized Agile and proactive Solutions-oriented A team player Able to work EST hours We’d like to hear from you!

Location: Kazakhstan OUR HIRING PROCESS: We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment. We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team. From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy INFUSE is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces. You must have a proven record of writing long-form B2B content, such as eBooks, white papers, guides, infographics, articles, etc., as well as great communication skills and spoken English. Our ideal candidate has a great eye for detail, is passionate about writing content across various industries, is able to meet deadlines and consistently deliver high-quality work while adapting to client requirements and expectations. Please submit at least two writing samples, so we can get a feel of your writing style and approach. You must have: Excellent writing skills Native-level English (or C1 minimum) 2+ years of experience writing B2B content Technical writing experience preferred Good research skills An ability to understand complex terminology Experience writing for different industries and clients (preferred) Great attention to detail If you are: Passionate about writing Creative Interested in tech Eager to learn An independent worker Highly organized Agile and proactive Solutions-oriented A team player Able to work EST hours We’d like to hear from you!

Location: Moldova OUR HIRING PROCESS: We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment. We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team. From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy INFUSE is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces. You must have a proven record of writing long-form B2B content, such as eBooks, white papers, guides, infographics, articles, etc., as well as great communication skills and spoken English. Our ideal candidate has a great eye for detail, is passionate about writing content across various industries, is able to meet deadlines and consistently deliver high-quality work while adapting to client requirements and expectations. Please submit at least two writing samples, so we can get a feel of your writing style and approach. You must have: Excellent writing skills Native-level English (or C1 minimum) 2+ years of experience writing B2B content Technical writing experience preferred Good research skills An ability to understand complex terminology Experience writing for different industries and clients (preferred) Great attention to detail If you are: Passionate about writing Creative Interested in tech Eager to learn An independent worker Highly organized Agile and proactive Solutions-oriented A team player Able to work EST hours We’d like to hear from you!

Location: Latvia OUR HIRING PROCESS: We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment. We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team. From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy INFUSE is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces. You must have a proven record of writing long-form B2B content, such as eBooks, white papers, guides, infographics, articles, etc., as well as great communication skills and spoken English. Our ideal candidate has a great eye for detail, is passionate about writing content across various industries, is able to meet deadlines and consistently deliver high-quality work while adapting to client requirements and expectations. Please submit at least two writing samples, so we can get a feel of your writing style and approach. You must have: Excellent writing skills Native-level English (or C1 minimum) 2+ years of experience writing B2B content Technical writing experience preferred Good research skills An ability to understand complex terminology Experience writing for different industries and clients (preferred) Great attention to detail If you are: Passionate about writing Creative Interested in tech Eager to learn An independent worker Highly organized Agile and proactive Solutions-oriented A team player Able to work EST hours We’d like to hear from you!

Location: Georgia OUR HIRING PROCESS: We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment. We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team. From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy INFUSE is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces. You must have a proven record of writing long-form B2B content, such as eBooks, white papers, guides, infographics, articles, etc., as well as great communication skills and spoken English. Our ideal candidate has a great eye for detail, is passionate about writing content across various industries, is able to meet deadlines and consistently deliver high-quality work while adapting to client requirements and expectations. Please submit at least two writing samples, so we can get a feel of your writing style and approach. You must have: Excellent writing skills Native-level English (or C1 minimum) 2+ years of experience writing B2B content Technical writing experience preferred Good research skills An ability to understand complex terminology Experience writing for different industries and clients (preferred) Great attention to detail If you are: Passionate about writing Creative Interested in tech Eager to learn An independent worker Highly organized Agile and proactive Solutions-oriented A team player Able to work EST hours We’d like to hear from you!

Location: Estonia OUR HIRING PROCESS: We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment. We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team. From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy INFUSE is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces. You must have a proven record of writing long-form B2B content, such as eBooks, white papers, guides, infographics, articles, etc., as well as great communication skills and spoken English. Our ideal candidate has a great eye for detail, is passionate about writing content across various industries, is able to meet deadlines and consistently deliver high-quality work while adapting to client requirements and expectations. Please submit at least two writing samples, so we can get a feel of your writing style and approach. You must have: Excellent writing skills Native-level English (or C1 minimum) 2+ years of experience writing B2B content Technical writing experience preferred Good research skills An ability to understand complex terminology Experience writing for different industries and clients (preferred) Great attention to detail If you are: Passionate about writing Creative Interested in tech Eager to learn An independent worker Highly organized Agile and proactive Solutions-oriented A team player Able to work EST hours We’d like to hear from you!

Location: Azerbaijan OUR HIRING PROCESS: We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment. We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team. From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy INFUSE is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces. You must have a proven record of writing long-form B2B content, such as eBooks, white papers, guides, infographics, articles, etc., as well as great communication skills and spoken English. Our ideal candidate has a great eye for detail, is passionate about writing content across various industries, is able to meet deadlines and consistently deliver high-quality work while adapting to client requirements and expectations. Please submit at least two writing samples, so we can get a feel of your writing style and approach. You must have: Excellent writing skills Native-level English (or C1 minimum) 2+ years of experience writing B2B content Technical writing experience preferred Good research skills An ability to understand complex terminology Experience writing for different industries and clients (preferred) Great attention to detail If you are: Passionate about writing Creative Interested in tech Eager to learn An independent worker Highly organized Agile and proactive Solutions-oriented A team player Able to work EST hours We’d like to hear from you!

Location: Armenia OUR HIRING PROCESS: We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment. We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team. From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy INFUSE is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces. You must have a proven record of writing long-form B2B content, such as eBooks, white papers, guides, infographics, articles, etc., as well as great communication skills and spoken English. Our ideal candidate has a great eye for detail, is passionate about writing content across various industries, is able to meet deadlines and consistently deliver high-quality work while adapting to client requirements and expectations. Please submit at least two writing samples, so we can get a feel of your writing style and approach. You must have: Excellent writing skills Native-level English (or C1 minimum) 2+ years of experience writing B2B content Technical writing experience preferred Good research skills An ability to understand complex terminology Experience writing for different industries and clients (preferred) Great attention to detail If you are: Passionate about writing Creative Interested in tech Eager to learn An independent worker Highly organized Agile and proactive Solutions-oriented A team player Able to work EST hours We’d like to hear from you!

Location: Remote; Europe; Switzerland; Poland; United Kingdom; France Workplace: Remote ABOUT ELEVENLABS ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always. We have expanded from voice into three main platforms: - ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. - ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. - ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. HOW WE WORK - High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. - Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. - AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. - Excellence everywhere: Everything we do should match the quality of our AI models. - Global team: We prioritize your talent, not your location. WHAT WE OFFER - Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. - Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. - Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. - Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. - Annual team offsite: Each year, we bring your entire team together in a new location - past offsites have included Croatia, Italy and Cancún - Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. ABOUT THE ROLE We are looking for a Full-Stack Engineer to make building with ElevenLabs easier, from a developer's first API key to a successful production integration. Developer Growth owns the surfaces developers and their agents use: our SDKs, API, documentation and ElevenAPI dashboard. This role focuses on the dashboard and product flows, helping self-serve and enterprise developers get started, understand their usage and get more value from ElevenLabs. You will join a small, remote team and own features across frontend and backend. You will use direct user feedback and experiments to decide what to build, combining strong engineering with a careful eye for developer experience. Your responsibilities will include: - Improving the ElevenAPI dashboard so developers can manage integrations and understand how their applications and agents use ElevenLabs. - Streamlining onboarding, helping developers create API keys, get started with agents and reach their first successful integration. - Designing and shipping experiments to improve activation, API key creation and self-serve subscriptions, then using the results to guide further changes. - Owning features from discovery and design through frontend, backend, deployment and iteration, working closely with the team and learning from users. There is scope to grow into technical and team leadership over time, depending on your experience and impact. REQUIREMENTS - Strong full-stack engineering skills, with particular strength in frontend development and confidence building backend services and APIs. - Strong product judgement and attention to UX, with evidence of making complex workflows intuitive for developers. - Experience using user feedback, product data and experimentation to prioritise work and improve measurable outcomes. - Independent, end-to-end ownership, clear communication and genuine enthusiasm for developer tools and developer experience. - Experience managing or mentoring a small team of software engineers Prior generative audio experience is not required. Experience building developer-facing products, API dashboards or onboarding flows is particularly valuable. Previous technical or team leadership experience is a plus. Location: This role is remote and can be executed globally. If you prefer, you can work from our offices in London, New York, San Francisco, and Warsaw. #LI-Remote We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.

Location: Dubai, United Arab Emirates; London, United Kingdom Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Why Deliveroo? Our mission is to transform the way people shop and eat, connecting consumers, restaurants, shops, and riders to bring the neighbourhood to their door. We're redefining convenience by giving customers the ability to buy what they want, as they want it, when and where they want it. Deliveroo is a technology-driven company at the forefront of one of the world's most dynamic industries. We are a relatively small team making a very large impact, moving fast, valuing ownership, and tackling some of the most interesting challenges in global commerce. We're driven by innovation, autonomy, and the ambition to deliver exceptional experiences for our customers, partners, and riders alike. What You'll Be Doing You will own frontline operational performance across two closely linked parts of Deliveroo's customer support network: an in-house Global Escalations team of around 50 agents based across the UK and Georgia, and the outsourced network delivering support on our behalf through three BPO partners and three Shared Service Centres, circa 1,500 agents across multiple locations, including the team leads and ops managers embedded within those outsourced functions. Global Escalations sits at the heart of Deliveroo's most critical customer moments. The team manages our most sensitive, high-risk, and high-impact contacts, including complaints escalated to the Executive team. As the leader directly accountable for this recovery-focused centre of excellence, you will ensure the team operates with exceptional skill, judgement, and empathy, protecting Deliveroo's reputation, driving improvement through root cause analysis, and embedding a culture of integrity and customer-first recovery across the organisation. For the outsourced network, you own how performance is delivered day to day, working closely with the team leads and ops managers embedded in each BPO and Shared Service Centre, not just the vendor relationship at arm's length. You own the operational rigour needed to make the network the best in class, from an experience and consistency perspective, across every market it supports. Your key objective is to drive qualitative improvements to the customer experience, measured through CSAT, while balancing cost metrics like average handling time (AHT) and refund costs, rather than trading one off against the other. You will be the voice of Support to Deliveroo's market General Managers, taking full accountability for the Support experience in your markets, and you will partner closely with cross-functional Support & Operations teams, including Workforce Management, Training, Quality, and Policy, to drive initiatives that positively impact all three sides of the marketplace: customers, riders, and merchants. You Will… Own frontline operational performance delivered through the in-house Global Escalations team (UK and Georgia) and the outsourced network (3 BPOs, 3 Shared Service Centres, circa 1,500 agents), including the team leads and ops managers within those outsourced functions Lead and develop the Global Escalations team directly, managing our most sensitive and reputation-critical contacts with judgement, empathy, and rigorous root cause analysis Drive qualitative improvements to the customer experience, tracked through CSAT, while balancing cost metrics like AHT and refund costs Act as the voice of Support to Deliveroo market GMs, taking full accountability for the Support experience in your markets and representing their priorities back into the function Partner with Support & Operations cross-functional teams, including Workforce Management, Training, Quality, and Policy, to drive initiatives that improve the experience for customers, riders, and merchants Design and run performance frameworks that hold BPO and SSC team leads and ops managers accountable for quality, SLA adherence, and CSAT, fostering a culture of partnership rather than pure oversight Standardise processes and playbooks across outsourced partners and sites where it drives consistency, while respecting genuine market and site-specific differences Diagnose and help bring down attrition and quality issues across the outsourced network, working with BPO and SSC leadership on the retention, engagement, and workforce planning changes needed Partner with Product and Technology to shape the roadmap for customer support systems and channel strategy, identifying opportunities to enhance efficiency and automation across both in-house and outsourced teams Build and maintain strong relationships with stakeholders across HR, Legal, and Policy to ensure service delivery evolves in line with business priorities Drive data-informed improvement through analysis of contact drivers, escalation themes, and customer sentiment, translating insight into action for both Global Escalations and the outsourced network Represent the function at relevant Weekly Business Reviews and senior forums, providing visibility on performance, risk, and recovery across both the in-house team and the outsourced network Participate in the 24/7 Leadership Team on-call rota Shape functional strategy and set OKRs for contact centre Support across Deliveroo markets, growing the remit from directing your own team to leading leaders, in line with DoorDash's Team Management career framework Grow and develop the managers and leaders within your network, including Team Leads inside Global Escalations and the team leads and ops managers at each BPO and Shared Service Centre, building the next generation of people leaders Skills & Experience You'll Need Extensive contact centre, BPO, or shared service centre leadership experience in a fast-paced, consumer-facing environment Proven experience managing outsourced or vendor relationships at scale, including the team lead and ops manager layer embedded within partner organisations, not just the commercial relationship Experience leading escalations or complaint handling in a reputation-sensitive environment, with strong judgement and the ability to drive recovery from the most sensitive customer moments A track record of bringing consistency and governance across multiple outsourced partners while respecting genuine local and market differences Experience diagnosing and reducing attrition while improving quality, in a large-scale, multi-site support operation A data-driven approach to balancing customer experience (CSAT) against cost metrics such as AHT and refund rate, without trading one off blindly against the other Experience representing a support or operations function to senior commercial stakeholders, such as General Managers or market leadership, taking full accountability for their experience of the function Experience partnering with cross-functional teams such as Workforce Management, Training, Quality, and Policy to drive improvements across a multi-sided marketplace Exceptional stakeholder management and communication skills, with the ability to influence senior leaders and work cross-functionally with Product, Legal, Policy, and People teams Strong analytical ability, comfortable turning contact driver, escalation, and sentiment data into action Strong people leadership skills, with experience building and developing a dispersed in-house team and driving performance indirectly through partner leadership A self-starter mindset, a can-do attitude, and willingness to be hands-on in a fast-moving, multi-geography environment Proven strategic mindset with a track record of shaping and executing operational strategies across multiple markets and vendors Deep operational understanding, including customer service design, vendor management, and process optimisation Demonstrated ability to deliver results in high-volume, complex environments with multiple priorities Experience partnering with Product and Tech to drive tooling, system, and automation improvements A mindset focused on continuous improvement, customer advocacy, and operational excellence Demonstrated ability to operate at a 'leads leaders' level per DoorDash's Levels and Expectations framework (Team Management track): shaping strategy and OKRs beyond your own team, and developing managers who in turn develop their own teams Meets the senior people-leadership bar DoorDash expects at this level: effectively leads a high-performing team, fosters a culture of belonging and engagement, and takes full accountability for the people outcomes of a large, dispersed organisation Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness .

Location: Washington, District of Columbia, United States Dexis is a dynamic professional services firm dedicated to partnering with government and community leaders both in the U.S. and internationally to achieve critical social outcomes in a rapidly changing world. At Dexis, you will experience a corporate culture of inclusiveness, respect, fairness, and trust. You will be given the means and mentorship needed to succeed, and your creativity will be rewarded. About the Position Dexis is seeking an on-site Administrative Assistant to provide administrative and executive support to the U.S. International Development Finance Corporation (DFC), Office of the Chief Executive (CEO). This position will serve as a key company representative, providing consistent customer service, clerical support, and day-to-day administrative assistance to DFC’s front office and senior leadership. This is a fully on-site position and requires regular in-person attendance at the DFC office in Washington, DC. Responsibilities The Contractor will work for the Office of the Chief Executive (CEO) performs general clerical, administrative and secretarial support services as assigned in support of the DFC mission and provides information related to administrative and procedural matters as follows but not limited to: Office and Executive Administrative Support: Manage calendars, schedule meetings, coordinate appointments, and arrange conference rooms or virtual meeting resources, as assigned. Prepare meeting agendas, attendance lists, briefing materials, meeting packets, and follow-up action-item lists. Draft, edit, format, proofread, and distribute routine correspondence, memoranda, reports, presentations, and other documents. Receive, screen, route, and track incoming correspondence, telephone calls, requests, and inquiries. Maintain electronic and paper files in accordance with DFC records-management requirements. Support data entry, spreadsheet maintenance, tracking logs, dashboards, and routine reports. Support the preparation, routing, tracking, and filing of procurement, travel, financial, human-resources, facilities, and administrative documents, as assigned. Monitor shared email inboxes or service queues and route requests to the appropriate DFC office or authorized individual. Meeting, Event, and Communication Support: Coordinate logistics for meetings, training sessions, events, and conferences. Prepare conference rooms and ensure requested materials, equipment, and participant information are available. Coordinate with facilities staff, information technology personnel, security staff, and other stakeholders to support meetings and events. Prepare notes, action items, and follow-up correspondence when requested. Provide professional support to DFC personnel, external stakeholders, and visitors. Records and Information Management: Organize, maintain, and retrieve official and working files. Ensure documents are accurately named, stored, and retained in designated systems. Protect sensitive, confidential, proprietary, and personally identifiable information. Follow DFC procedures for records retention, information handling, and disposition. Maintain status trackers for assignments, correspondence, deliverables, and office actions. General Administrative Support: Order, receive, and organize office supplies and administrative materials, as directed. Assist with onboarding logistics, workspace coordination, and administrative orientation for new personnel, as authorized. Support routine administrative research, information gathering, and report preparation. Perform other administrative tasks within the scope of this PWS that are assigned by an authorized Government official. Schedule appointments, gives information to callers, takes dictation, and otherwise relieves officials of clerical work and minor administrative and business details. Reserves conference rooms and request facilities services. When required, prepare and/or makes requests for (a) official transportation within and outside Washington D.C. for executive (b) office/conference room reservations for visitors or other personnel. Compensation This is a Service Contract Act (SCA)-covered position. The hourly rate is $28.85, plus $5.42 per hour in applicable health and welfare fringe benefits, in accordance with SCA provisions. Qualifications At least four (4) years of progressively responsible administrative, clerical, executive-assistant, secretarial, office-management, customer-service, or records-management experience is required. At least two (2) years of the required experience shall include direct support to senior management, executive leadership, a front office, or a comparable high-visibility professional environment. Minimum Education – High school diploma or equivalent is required. Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, Teams, Adobe Acrobat, and shared electronic-file or collaboration systems is required. Strong written and verbal communication skills. Demonstrated ability to prioritize competing assignments, meet deadlines, maintain confidentiality, and exercise professional judgment. Create and maintain calendars, spreadsheets, correspondence, reports, meeting materials, tracking logs, and electronic files without extensive Government training. Preferred Qualifications Experience in a executive office, C-suite office, or similarly structured corporate or public-sector organization is strongly preferred. An associate’s degree, bachelor’s degree, or relevant professional certification in business administration, office management, communications, public administration, or a related field is preferred. Below is the pay range aligned with this position. When creating an offer, Dexis evaluates compensation holistically, triangulating between external market research , our budget for the position, and internal equity to arrive at a figure that is fair and competitive. Hourly pay range: $28.85 — $28.85 USD Benefits Dexis offers benefits to support employees’ health, financial security, and well-being. The benefits outlined below are for full-time, US-based positions only. These benefits include: Medical and prescription drug coverage: A choice of three UnitedHealthcare medical plans, with coverage options for employees and eligible dependents. Dental insurance: Dental coverage for employees and eligible dependents, including preventive, basic, major, and orthodontic services, subject to plan limits. Company-paid vision insurance: Vision coverage for employees and eligible dependents, with premiums paid in full by Dexis. Employer-funded health reimbursement arrangement (HRA): Employees who enroll in the Silver HRA medical plan receive an employer-funded HRA to help pay eligible in-network deductible expenses. Company-paid life and disability insurance: Basic life and accidental death and dismemberment (AD&D) insurance, plus short-term and long-term disability coverage. Optional supplemental insurance: Voluntary supplemental life and AD&D insurance options, including life insurance options for eligible dependents. Employee Assistance Program (EAP): Company-paid access to confidential counseling and legal and financial support resources for employees and their families. Health and wellness resources: Virtual care, behavioral health resources, and wellness programs available through the medical plan. Benefits assistance: Personalized support with benefit enrollment, coverage questions, claims, and finding providers through the Employee Care Center. Participation, coverage, and employee contributions are subject to applicable benefit plan terms and eligibility requirements. Dexis is on a mission to help solve today’s most pressing global political, social, and economic challenges and create a world where all people are safe and prosperous. As a Dexis employee, you will be challenged, empowered, and mentored. Our motto is “find a way or make a way” — that’s how Dexis goes “all in.” How will you? If you are passionate about this opportunity, apply now! Only those applicants who meet the above criteria will be contacted for interview. Dexis is an Equal Opportunity Employer, and does not discriminate on the basis of race, color, sex, national origin, religion, pregnancy, disability, age, genetic information, military service, veteran status, ethnicity, citizenship, sexual orientation, gender identity, marital status, childbirth and related medical conditions, including lactation, or any other protected class under applicable law.

Location: Serbia; Moldova; Albania; North Macedonia; South Africa; Kazakhstan; Montenegro; Bosnia; Georgia Workplace: Remote ABOUT US Ruby Labs is a leading tech company that creates and operates innovative consumer products. We offer a diverse range of opportunities across the health, education, and entertainment industries. Our innovative teams are driving the future of consumer-led products, and we're always looking for passionate individuals to join us. Learn more about our story at: https://rubylabs.com/about-us/ ABOUT THE ROLE We are looking for a Chat Operator to join our team of dedicated, professional Personal Guides who can deliver high quality Astrology, Palmistry and Tarot readings to our clients. This role is ideal for someone passionate about helping those who seek guidance and answers to life’s big questions through a variety of divination techniques. The ideal person for the Chat Operator role will be: - Experienced at creating and reading natal and transit birth charts - Familiar with all aspects of Astrology and comfortable with giving predictive readings - Experienced in Palmistry and confident answering questions based upon the lines and markings of the palm - Able to read Tarot cards and give readings based upon various card spreads - Confident to give readings in writing and in person during live video calls - Keen to learn new skills and expand their knowledge - an interest in or basic knowledge of numerology, synastry, dream interpretation and any other divination techniques will be considered an asset This is a remote full time position The hours shall be worked across 5 days per week to include every Saturday and Sunday The hours of work are 09:00 - 17:00 GMT RESPONSIBILITIES   - Provide astrologically and grammatically correct written responses to clients questions - all responses shall be in English - Provide engaging and informative readings to clients purchasing live video calls - all calls are conducted in English - To prepare video and voice messages for clients in response to their questions - the ideal candidate should feel confident and comfortable to make their own short video readings and appear on camera - Adhere to all ethical rules and company standards, as laid out by management, when providing readings - To meet all targets in relation to response times and message volumes as directed by management - Perform additional duties and contribute to ad-hoc projects as required in line with the Chat Ops Team needs and objectives - To assign incoming messages to the Chat Ops team and provide cover for other team members ensuring response times and standards are maintained over weekends QUALIFICATIONS   - An excellent standard of spoken and written English is essential - Previous experience of giving personalized Astrology, Palmistry or Tarot readings in a professional capacity would be an advantage - Strong computer skills and a reliable internet connection - Access to a quiet and calm space where you can conduct live video calls without interruption - Have an empathic, non-judgemental and compassionate character and be able to establish a rapport with your clients quickly - Ability to work on own initiative and without close supervision - Accurate typing skills and the ability to condense information into short, engaging and informative responses that capture our clients interest and leaves them wanting to know more NICE TO HAVE   - Previous experience of working in a fully remote position within the online entertainment sector - A flair for creative writing LOCATION Ruby Labs operates within the CET (Central European Time) zone. Applicants from any country are welcome to apply for the position as long as they are located within approximately ± 4 hours of CET. This ensures optimal collaboration and communication during working hours. BENEFITS Discover the perks of being part of our vibrant team! We offer: - Remote Work Environment: Embrace the freedom to work from anywhere, anytime, promoting a healthy work-life balance. - Unlimited PTO: Enjoy unlimited paid time off to recharge and prioritize your well-being, without counting days. - Paid National Holidays: Celebrate and relax on national holidays with paid time off to unwind and recharge. - Company-provided MacBook: Experience seamless productivity with top-notch Apple MacBooks provided to all employees who need them. - Flexible Independent Contractor Agreement: Unlock the benefits of flexibility, autonomy, and entrepreneurial opportunities. Benefit from tax advantages, networking opportunities, reduced employment obligations, and the freedom to work from anywhere. Read more about it here: https://docs.google.com/document/d/1nkrN76JlZkbKj9WSOhlT1_mni_CZeDkHdwfIjPXVwvk/preview?tab=t.0#heading=h.ndsdl4wapxtt Be part of our fast-growing team and seize this excellent opportunity for personal and professional growth! INTERVIEW PROCESS After submitting your application, we conduct a thorough review which typically takes 3 to 5 days, but may occasionally take longer due to the volume of applications received. If we see a potential fit, we proceed with the following steps: - Recruiter Screening (40 minutes) - Final Interview (60 minutes) LIFE AT RUBY LABS At Ruby Labs, we move fast, aim high, and expect the same from our team. We’re not here to play small—we’re here to build, grow, and win. That means we look for people who are ambitious, driven, and ready to give their best every single day. This is a place for individuals who thrive under pressure, embrace challenges, and see opportunity in every obstacle. If you’re hungry to achieve, motivated by impact, and want to grow at the speed of your own ambition, Ruby Labs offers the platform to make it happen. Here, effort is matched with reward. We recognize those who go all in and deliver results, and we create space for people who want more—more responsibility, more growth, and more success. #LI-Remote

Location: Virginia, United States Dexis is a dynamic professional services firm dedicated to partnering with government and community leaders both in the U.S. and internationally to achieve critical social outcomes in a rapidly changing world. At Dexis, you will experience a corporate culture of inclusiveness, respect, fairness, and trust. You will be given the means and mentorship needed to succeed, and your creativity will be rewarded. About the Position Dexis is looking for a reliable freelance videographer or camera operator to assist with recording our company's quarterly employee briefing. Every 90 days, Dexis holds a company briefing lasting approximately 30 minutes. Employees are distributed across different locations, so the presentation is livestreamed and recorded for employees who cannot attend live. Dexis already has the recording equipment, microphones and livestreaming setup in place, and is looking for someone experienced and dependable to operate the camera and ensure the presentation is recorded professionally. Dexis is located at WeWork, 901 North Glebe Road in Arlington, Virginia. This is a 1099 consultant position. Responsibilities Arrive at our Arlington office before the presentation. Operate the existing camera equipment during the briefing. Monitor the recording to ensure everything runs smoothly. Ensure the final recording is clear, properly framed and usable. Perform basic editing afterward if necessary. Qualifications Experience operating video cameras for corporate presentations, meetings or events. Familiarity with basic video recording and editing. Dependable, punctual and professional. Comfortable working with existing equipment. Schedule and Compensation Approximately 30 minutes of actual recording. Recurring assignment every 90 days. On-site at our Arlington, Virginia office. Compensation negotiable based on experience and scope. Dexis can arrange a brief Zoom/Teams conversation and share a recent recording so you can see exactly what we're looking for. If you're local to Arlington or the surrounding Northern Virginia / Washington DC area, we'd love to hear from you. Please respond with a brief description of your experience, availability and rates. Benefits Dexis offers benefits to support employees’ health, financial security, and well-being. The benefits outlined below are for full-time, US-based positions only. These benefits include: Medical and prescription drug coverage: A choice of three UnitedHealthcare medical plans, with coverage options for employees and eligible dependents. Dental insurance: Dental coverage for employees and eligible dependents, including preventive, basic, major, and orthodontic services, subject to plan limits. Company-paid vision insurance: Vision coverage for employees and eligible dependents, with premiums paid in full by Dexis. Employer-funded health reimbursement arrangement (HRA): Employees who enroll in the Silver HRA medical plan receive an employer-funded HRA to help pay eligible in-network deductible expenses. Company-paid life and disability insurance: Basic life and accidental death and dismemberment (AD&D) insurance, plus short-term and long-term disability coverage. Optional supplemental insurance: Voluntary supplemental life and AD&D insurance options, including life insurance options for eligible dependents. Employee Assistance Program (EAP): Company-paid access to confidential counseling and legal and financial support resources for employees and their families. Health and wellness resources: Virtual care, behavioral health resources, and wellness programs available through the medical plan. Benefits assistance: Personalized support with benefit enrollment, coverage questions, claims, and finding providers through the Employee Care Center. Participation, coverage, and employee contributions are subject to applicable benefit plan terms and eligibility requirements. Dexis is on a mission to help solve today’s most pressing global political, social, and economic challenges and create a world where all people are safe and prosperous. As a Dexis employee, you will be challenged, empowered, and mentored. Our motto is “find a way or make a way” — that’s how Dexis goes “all in.” How will you? If you are passionate about this opportunity, apply now! Only those applicants who meet the above criteria will be contacted for interview. Dexis is an Equal Opportunity Employer, and does not discriminate on the basis of race, color, sex, national origin, religion, pregnancy, disability, age, genetic information, military service, veteran status, ethnicity, citizenship, sexual orientation, gender identity, marital status, childbirth and related medical conditions, including lactation, or any other protected class under applicable law.

Location: Worldwide APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Log in using your 20four7VA-issued email address to access the portal. If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below. 💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen! If you're interested in this opportunity, click APPLY TO POSITION to proceed. ******************************************************************** Title: CPT-11691 Administrative & Client Communications Virtual Assistant Independent Contractor – CPT-11691 Administrative & Client Communications Virtual Assistant/Business Support VA/Entry-Senior Level (Remote). Overview 20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia. A New York City fashion-production business specializing in pattern making, sample making, and small-batch garment manufacturing is seeking an organized Business Support VA to assist with email management, client inquiries, HoneyBook administration, scheduling, and recurring operational tasks. The business works with clients developing new apparel products, from initial concepts through samples and production. The VA will help keep inquiries and client communications organized so the business owner can devote more time to hands-on production. The ideal candidate will bring strong written communication, organization, attention to detail, and dependable administrative follow-through. Fashion experience is a plus, but not required for this position. In addition to administrative support, the VA will assist with ongoing project coordination and deadline tracking, helping ensure client projects move smoothly through each stage of development and production. The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor. Scope of Services Contractors will be required to provide services that align with the following client tasks: Email & Client Inquiry Management Monitor and organize incoming Gmail messages and client inquiries Respond to routine messages using approved guidance and templates Flag urgent, incomplete, or time-sensitive communications Follow up on unanswered inquiries and missing information Help ensure prospective clients receive timely initial responses Draft messages for management review when questions require business-owner input Draft client project updates and follow up on outstanding information or approvals Provide a brief daily summary of urgent emails, upcoming deadlines, and outstanding tasks Prioritize responding to new inquiries promptly to prevent prospective clients from losing interest or moving to other providers. Extract and organize as much relevant information as possible from prospective clients, including their requested garments or products, project requirements, quantities, timelines, and other relevant details. Provide initial responses and gather preliminary information so the owner can focus on reviewing project requirements and determining the appropriate next steps. Proactively remind the owner of pending inquiries, unanswered messages, upcoming deadlines, and outstanding tasks requiring attention. Help keep the inbox organized and minimize unanswered or overlooked communications. Handle client communications independently within established guidelines, while seeking the owner's input when business-specific decisions or details require confirmation. HoneyBook & Client Administration Review incoming HoneyBook inquiries and completed client forms Organize client-provided project information and requested services Track missing details and outstanding onboarding items Update client records and administrative notes Maintain organized communication and inquiry statuses Help coordinate approved next steps after the owner reviews potential projects Prepare invoices using approved pricing Track outstanding deposits and client payments in HoneyBook Monitor outstanding client approvals and payment statuses Review and manage incoming inquiries submitted through the website's HoneyBook forms, including client-provided project details, timelines, and budgets. Assist with moving prospective clients through the initial inquiry and appointment-booking process. Help coordinate the next steps in the client's project workflow, including approved agreements, proposals, and deposit-related follow-ups. Track the initial 50% deposit and final deposit requirements as part of the client project process, following the owner's instructions. Maintain client communications and follow-ups throughout the project inquiry and approval stages. Scheduling, Project Coordination & Operational Organization Maintain the owner's calendar and scheduled appointments Organize administrative task lists and outstanding follow-ups Coordinate routine scheduling and appointment confirmations Provide daily updates on important inquiries and pending items Assist with recurring administrative tasks as the position develops Maintain and update Trello project boards Monitor upcoming deadlines and project milestones Track outstanding client approvals, payments, and pending deliverables Proactively flag urgent items, timeline risks, or tasks requiring the owner's attention Assist with ongoing project coordination across multiple client projects Maintain organized client records and project statuses across Gmail, HoneyBook, Trello, and Google Calendar Prioritize appointment requests and secure available meeting slots based on the owner's calendar and availability. Proactively manage competing tasks and deadlines, bringing urgent appointments and time-sensitive client requests to the owner's attention first. Keep tasks moving while awaiting the owner's response by conducting preliminary research or providing clients with an acknowledgment and advising that confirmed information will follow. Organize and track client projects through the general production workflow, from initial inquiry and consultation to proposal approval, deposit collection, mock-up, revisions, final production, and final payment. Track client feedback and requested revisions during the mock-up and sample-making stages, escalating significant changes or requests that may require additional charges for the owner's review. Support coordination of repeat or small-batch production requests from existing clients by keeping project information and follow-up requirements organized. Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing. Skills The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements: Administrative, executive support, or customer-service experience required Excellent written English and professional email communication required Inbox management and scheduling experience required CRM or client-management software experience preferred HoneyBook experience preferred Experience handling client inquiries and onboarding administration preferred Fashion, apparel, or creative-industry experience is a plus Strong organizational and task-management skills required Project coordination or project management support experience preferred Experience using Trello or similar project management platforms preferred IDEAL CANDIDATE PROFILE Highly organized, proactive, and dependable Excellent written communicator with strong attention to detail Friendly and professional when corresponding with prospective clients Comfortable working independently from established procedures Able to manage multiple inquiries and competing priorities Detail-oriented with accurate recordkeeping Interested in fashion, apparel, or creative businesses Experienced in tracking deadlines and managing project workflows Comfortable using project management tools such as Trello Able to proactively follow up on outstanding tasks, approvals, and client communications APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED Gmail / Google Workspace HoneyBook – Preferred; Training Can Be Provided Google Calendar Microsoft Excel / Google Sheets Email & Task Management Tools Trello (Preferred) Work Schedule Contracted Hours per Week: 10 Hours (Potential to Increase Based on Performance) Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing) Daily Working Time: Flexible Morning or Midday Coverage – Exact Shift TBD Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW. Terms of Engagement Contractors will operate under a Master Services Agreement and a Statement of Work This is not an offer of employment; contractors are not employees of 20four7VA or any client All compensation is processed through 20four7VA according to the terms of the engagement Role Summary & Requirements REQUIRED SERVICE: Business Support REQUESTED EXPERIENCE TIER LEVEL: Entry, Junior, Senior Level Contracted Hours per Week: 10 hours/week (Potential to Increase Based on Performance) Daily Working Time: Flexible Morning or Midday Coverage – Exact Shift TBD Scheduled Working Days: Monday-Friday REPORTING TO/POC: To Be Determined Number of VAs: 1 GENDER PREFERENCE: Female LANGUAGES SPOKEN/PREFERENCE: English ACCENT PREFERENCE: Level A-B (Native or Near-Native English Accent Required) REGION PREFERENCES: Any What we offer Competitive rates Weekly payments Various open roles are available Free training and upskilling Constant support and guidance A vibrant community always ready to support you And more!

Location: Dublin, Ireland Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What's the opportunity? As a Commercial/Small Business Account Executive, you’ll be at the forefront of growth. You’ll own both sides of your territory: winning new logos and growing a portfolio of existing customers to realize the full power of Fin. We’re building a world-class sales organization that is fast, ambitious and driven, and the road ahead is very exciting. This is a seat at the center of the biggest shift selling has seen in decades. You’ll be selling AI agents to fast-growing businesses rethinking how their entire customer experience works, so the conversations are strategic, technical and interesting. You’ll also use AI every day to run your own territory, from qualification to research to how you run a deal. You won’t just talk about the technology, you’ll work with it. At Fin, we do sales differently. We don’t just pitch; we partner. We’re asking customers to make Fin the heartbeat of their business. That takes salespeople who can think bigger, move faster and win with integrity. We invest deeply in every seller’s growth, and development is built into how we promote, learn and lead. In a high-velocity environment that rewards ownership, creativity and ambition, you’ll find room to stretch, influence and make your mark. What will I be doing? Lead the growth and adoption of Fin across your Small Business territory, with both new prospects and existing customers Manage the full new business sales cycle, from prospecting to close, through a highly consultative approach Own and grow a portfolio of existing customers, driving expansion, retention, renewals and long-term loyalty Engage key buyer personas to uncover pain points, position AI-driven solutions and tie Fin directly to business impact Build data-backed territory and account plans that target new logos, upsell, cross-sell and multi-business-unit expansion Manage a high volume of deals, including complex six-figure opportunities across new and existing business Articulate Fin’s value and differentiation using Command of the Message and MEDDPICC. If these are new to you, you’ll be trained on them Run your business with discipline through QBRs, territory planning, and weekly and monthly forecasting across new business and renewal pipeline Track and communicate the metrics behind your growth, including retention, adoption and platform expansion Partner with Sales Leaders, Sales Engineers, Customer Success and the wider solutions team to win flagship logos and grow strategic accounts Bring the voice of the customer to R&D, Product and Marketing, turning real customer needs into product innovation and GTM alignment Stay at the cutting edge of AI using the best internal tooling and enablement in the market Raise the bar for the team by mentoring peers and sharing winning plays What skills do I need? 2+ years in a quota-carrying closing role selling SaaS or DBaaS, with a track record of meeting and exceeding quota Business-level fluency in German Experience winning new business and managing a book of existing customers through retention, renewals and expansion. Strong experience in one with a clear appetite for the other is also welcome Experience, passion and success in outbound prospecting Proven success navigating procurement, complex renewals and senior decision makers Experience selling products with technical complexity or thorough implementation AI fluency or a deep interest in AI tooling, with the ability to turn technical capability into customer value Energized by working in a fast-moving, evolving organization across inbound, outbound and existing customer opportunities Bonus skills & attributes Experience selling AI-powered products Sharp written and verbal communication, adapted to senior stakeholders and technical teams alike A trusted-advisor mindset, building long-term partnerships across multiple levels of complex organizations Demonstrated leadership and influence within your team and across functions A growth mindset, intellectual curiosity and ambition Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at fin.ai/careers . Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. Policies Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Location: Canada, Waterloo, ON Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Sony Interactive Entertainment is seeking a Senior Technical Program Manager on a contract basis to support engineering teams in Foundational Systems and Experiences Engineering (FSEE). You will work with application developers, quality engineering developers, release managers, framework engineers, and other partners across teams and regions. You will turn technical goals into coordinated plans, keep decisions and dependencies moving, and improve the predictability of delivery and release management. This is a senior individual contributor role with hands-on ownership of complex, cross-team programs. Responsibilities Own programs across internal tooling and framework teams from initiation through delivery, with clear scope, priorities, milestones, outcomes, and accountable owners. Translate developer, quality engineering, and release management needs into technical requirements and execution plans with engineering partners. Support development team release management processes by aligning schedules, decisions, risks, and handoffs across participating teams. Drive prioritization and decisions that balance developer impact, technical constraints, capacity, and delivery timing. Identify risks early, lead mitigation, and escalate issues with clear options and trade-offs. Facilitate Scrum ceremonies and adapt Agile practices to help teams plan, execute, and improve their work. Communicate program health, progress, risks, and decisions to technical partners and senior leaders across regions. Improve processes and tools that reduce manual coordination and make application onboarding and release more predictable. Complete an orderly transition with documented decisions, remaining risks, and clear ownership for ongoing work. Required qualifications 5–7+ years of technical program management, program management, or closely related experience, with demonstrated ownership of complex, interdependent software programs. Prior hands-on Scrum Master experience and a strong understanding of Agile ceremonies and team execution. A background in software development or quality engineering, with practical understanding of system design, testing, and delivery workflows. Ability to work with engineers on architecture concepts, system integrations, CI/CD processes, and technical trade-offs across the software development lifecycle. Experience coordinating delivery and release readiness across multiple teams with competing priorities and dependencies. Experience aligning globally distributed, cross-functional teams and influencing decisions without direct authority. Strong written and verbal communication with technical and nontechnical audiences, including senior leadership. A record of navigating ambiguity, resolving risks, and driving programs through deployment and handoff. Preferred qualifications A bachelor's degree in a technical field or equivalent practical experience. Experience with internal developer tools, application onboarding portals, engineering frameworks, or quality engineering workflows. Experience supporting release management processes and CI/CD gating across multiple systems. Experience applying Scrum, Kanban, or other Agile approaches to programs involving several teams. Experience improving program management practices, tooling, reliability, or delivery efficiency. What success looks like The internal development teams have clear plans and decisions, with risks and dependencies addressed early. Application developers, quality engineering developers, and release managers spend less time on manual coordination and have a clearer view of application status and next steps. The development team's release management process has dependable milestones, readiness criteria, communication, and ownership across teams. Stakeholders trust the program's reporting and decision process, even when priorities or technical constraints change. Teams retain useful improvements to their delivery practices and a complete handoff for ongoing work. At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. The estimated Ontario base pay range for this role is listed below. $72.08 — $108.15 CAD Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice (where applicable) for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Location: Canada, Waterloo, ON Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Sony Interactive Entertainment is seeking a Senior Software Developer on a contract basis for an internal tooling team in Foundational Systems and Experiences Engineering (FSEE). We build tools that help internal development teams onboard, manage, and observe their application releases. Our goal is to reduce manual effort for application developers, quality engineering developers, and release managers while giving them a clearer view of application status and next steps. You will work directly with these users, from discovery and design through implementation, production support, and handoff. This is a hands-on full stack role for someone who enjoys making capable systems feel simple to use. Responsibilities Design, build, test, and maintain the centralized portal and supporting services that internal console development teams use to onboard new applications. Work with application developers, quality engineering developers, and partner teams to understand onboarding and development pain points, validate designs, and prioritize useful improvements. Create clear, accessible interfaces that show application status, required actions, and relevant signals from connected systems. Build secure, reliable backend services and APIs that integrate with systems involved in application onboarding and development workflows. Collect and track signals from those systems, then implement dependable checks that can be used as gates in CI/CD pipelines. Automate repetitive steps and surface actionable information to reduce manual coordination and errors. Add appropriate tests, logging, monitoring, and documentation; diagnose issues and improve performance and reliability in production. Make pragmatic architecture and implementation decisions, explain trade-offs, and contribute to code reviews and shared engineering practices. Complete an orderly transition with maintainable code, user guidance, operational documentation, and clear ownership for ongoing work. Required qualifications 5+ years of professional software engineering experience, or equivalent evidence of designing, shipping, and supporting production web applications. Strong JavaScript/TypeScript skills and experience with a modern frontend framework such as React, Vue, or Angular. Experience building backend services in Node.js, Python, or a comparable language, including REST or GraphQL APIs. Experience with relational or document databases, data modeling, and integrating multiple systems. Understanding of CI/CD pipelines and experience building or integrating automated checks into development workflows. Working knowledge of authentication, authorization, automated testing, and practical security and reliability practices for internal applications. Strong problem-solving and communication skills, with experience collaborating across engineering and other partner teams and documenting technical work clearly. Preferred qualifications Experience building developer-focused tools, internal platforms, self-service workflows, or applications for technical users. Experience with containers, cloud services, or deployment automation relevant to operating internal applications. Experience designing automated gates from signals produced by multiple systems. Experience improving accessibility, usability, observability, or performance in internal products. Curiosity about AI-assisted development and where it can responsibly improve engineering workflows and tool usability. What success looks like Internal development teams can onboard new applications through the centralized portal with fewer manual steps. Signals from connected systems are visible and reliable enough to support the agreed CI/CD gates, with clear handling for missing or inconsistent data. The delivered tools are secure, usable, tested, and observable. Users and partner teams have clear documentation and a way to provide feedback. The owning team has maintainable code, recorded decisions, and a complete handoff for ongoing work. At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. The estimated Ontario base pay range for this role is listed below. $75.04 — $112.60 CAD Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice (where applicable) for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.