Location: Mumbai
Workplace: onsite
About Lyra
Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
The Junior Clinical Case Manager (Jr. CCM) operates as a vital link between direct clinical care and operational oversight within Lyra Health’s mental health delivery model in India. This permanent position encompasses first-line helpline and crisis management, clinical intake triage, and the delivery of structured, workplace-focused short-term therapy. Beyond direct care, the role drives quality assurance and operational compliance by auditing clinical documentation, monitoring outcome metrics such as CORE-10, preventing clinical drift, and managing affiliate network relationships and onboarding. Requiring a Master’s degree in Clinical or Counseling Psychology, three to six years of progressive clinical experience—preferably in EAP or corporate mental health environments—and fluency in English and Hindi, the Jr. CCM blends high-level clinical risk assessment with detail-oriented case management to ensure high quality, scalable care across the provider network.
Purpose of the Job:
To manage clinical operations, facilitate referrals, and monitor the quality of care delivered by the provider network.
It is a permanent position focused on operationalizing high-quality clinical care.
Working Hours: 48 hours per week.
Schedule: 5 or 6 days a week; various shifts may be applicable.
Hybrid Work: Hybrid working can be considered as per the need of the job.
Responsibilities:
1. Helpline & Crisis Management
Serve as the primary first point of contact for employees and their dependents accessing the Lyra helpline via telephone, live chat, or email.
Provide immediate "in-the-moment" clinical support to callers in distress, utilizing psychological first aid and stabilization techniques.
Conduct comprehensive clinical risk assessments for every contact to identify potential self-harm, ideation, or risk to others, adhering to Lyra’s established risk protocols.
Manage emergency interventions and coordinate with local emergency services or internal senior clinical leads when high-risk situations are identified.
2. Clinical Intake & Triage
Conduct detailed clinical intake interviews to assess the user’s presenting concerns, history, and level of psychological distress.
Evaluate the appropriateness of short-term counseling versus higher-acuity care pathways based on the clinical assessment.
Utilize internal decision-making frameworks to assign clients to the most suitable professional within the in-house team or the partner provider network, matching based on clinical specialty and language preference.
Accurately capture and document all clinical intake data, including CORE-10 scores and work impact metrics, in the database to ensure a seamless handover to the treating clinician.
3. Delivery of Clinical Sessions
Provide high-quality, professional counseling and psychotherapy sessions to clients within a structured, short-term framework.
Utilize evidence-based interventions (such as CBT or solution-focused therapy) to address client queries and specific mental health concerns.
Ensure all clinical sessions are workplace-focused when appropriate, helping the service user improve their level of functioning and productivity.
Maintain accurate, contemporaneous clinical notes for every session, ensuring they meet the legal and professional standards of the Indian healthcare landscape.
Monitor client progress through regular outcome measurement and adjust the treatment plan as necessary, or escalate to the Senior CCM for complex case review.
4. Documentation Oversight & Quality Assurance
Conduct systematic monitoring of all active clinical cases from initiation to closure to ensure strict adherence to Lyra’s clinical documentation standards.
Proactively follow up with internal clinicians and affiliate providers to secure missing or delayed clinical notes, treatment plans, and discharge summaries.
Audit case files for the accurate inclusion of outcome measurements, specifically tracking the consistent use of CORE-10 and work impact scores.
Ensure all clinical documentation is captured within the database in a timely manner, maintaining a high standard of data integrity for audit readiness.
Identify and escalate recurring documentation gaps to the Senior CCM to facilitate targeted provider training and performance management.
5. Affiliate Network & Specialty Support
Serve as the primary point of operational contact for the partner provider network, offering continuous support regarding administrative and portal requirements.
Maintain and verify the accuracy of the affiliate database, ensuring all partner providers have professional, updated bios that reflect their current clinical expertise.
Routinely audit and update provider specialties and language proficiencies to ensure the intake team can perform precise referral matching.
Assist in the onboarding process by training new affiliates on Lyra’s specific clinical protocols, risk management procedures, and case referral workflows.
Support partner providers in navigating cross-border referral processes and understanding local compliance nuances.
6. Protocol Adherence
Intervention Alignment: Rigorously audit treatment plans to ensure all clinical interventions align with Lyra’s evidence-based, short-term, and solution-focused models.
Workplace Focus Integration: Evaluate clinical goals to ensure they are specifically designed to improve the service user’s level of functioning within the workplace, focusing on "Work Impact" and productivity restoration.
Goal-Oriented Care: Verify that every treatment plan includes clear, measurable objectives that can be reasonably achieved within the prescribed short-term session limit.
Clinical Gatekeeping: Identify and address "clinical drift" where therapy may be deviating from the brief intervention framework or losing its workplace-centric focus.
Standardized Assessment Review: Monitor the consistent application of clinical outcome measures (such as CORE-10) to validate that the intervention protocol is resulting in measurable symptom reduction.
Provider Consultation: Provide direct feedback and consultation to partner providers when treatment plans do not meet Lyra’s specific clinical protocols or service level agreements.
Case Escalation: Manage the transition of cases that require longer-term or higher-acuity care, ensuring the handover remains compliant with Lyra’s global clinical standards and local professional guidelines.
7. Miscellaneous
Upholding Lyra Values: Act as a brand ambassador by consistently demonstrating Lyra’s core values of clinical excellence, innovation, and empathy in every interaction with colleagues, providers, and service users.
Task Ownership & Accountability: Ensure all allotted clinical and administrative tasks are performed with high precision and within agreed-upon Service Level Agreements (SLAs).
Process Optimization Initiatives: Proactively identify gaps in current workflows and take the initiative to propose and implement solutions that enhance operational efficiency and clinical outcomes.
Cross-Functional Coordination: Collaborate seamlessly with the Clinical Lead, Client Success, and Product teams to ensure the delivery of the highest quality care to both clients (companies) and individual customers.
Workshop Delivery & Training: Participate in opportunities to deliver onsite or online workshops and training sessions for client organizations as requested.
Content Creation: Contribute to the development of clinical content, training manuals, and affiliate-facing materials to maintain Lyra’s position as a thought leader in mental health.
Event Participation: Represent Lyra Health at professional events, webinars, and industry conferences to promote Lyra’s transformative care model and clinical research.
Experience:
Qualification: Masters in Clinical or Counseling Psychology; RCI registration is desirable.
Experience Level: 3–6 years of progressive working experience in a clinical setting.
Specialized Experience: Strong preference for candidates with a background in EAP or workplace mental health, particularly with work-impact cases.
Global Exposure: Experience navigating diverse healthcare systems and cultural nuances is preferred.
Technical Skills: Proficiency in Google Suite and CRM systems.
Linguistic Skills: Must be bilingual in Hindi and English.
About You:
Clinical Acumen: Strong clinical understanding with the ability to identify and assess clinical risk within a case management framework.
Problem Solver: Analytical approach to solving operational bottlenecks and navigating network challenges.
Autonomous & Accountable: Able to manage individual caseload responsibilities and escalate clinical concerns accurately.
Detail-Oriented: Meticulous attention to detail in monitoring clinical notes and auditing outcome measurements (CORE-10).
Communicator: Clear verbal and written skills for managing relationships with external providers and internal teams.
Proactive & Adaptive: Continuous improvement mindset to refine referral and coordination processes.
Organized: Exceptional ability to prioritize operational tasks and meet reporting deadlines under pressure.
Collaborative: Collaborates effectively with internal stakeholders to achieve a seamless global account experience.
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."
Location: Fayetteville, AR; Little Rock, AR
Company Description
We are Olsson. We engineer and design solutions that improve the world around us. As a company, we promise to always be responsive, transparent, and focused on results – for our people, our clients, and our company.
We’re a people-centric firm, so it’s no surprise our greatest asset is our people. The impact this creates is an environment that encourages our people to grow and be creative with their talents. This approach builds a culture that is uniquely Olsson. It allows us to grow our people as we grow our business. This, in turn, creates a lasting impact on the world around us.
Job Description
Olsson offers its clients a full spectrum of water and wastewater services, including a complete line of planning, design, permitting, and construction phase services. Maintaining water quality is Olsson’s number one concern, and we are able to respond to a broad set of client demands in a timely and cost-effective manner. As a Project Manager, you will be a lead project manager for our Water/Wastewater team, ensuring successful project deliverables and completion for complex and high-priority projects that may span across multiple teams. You will also provide direction to the Water/Wastewater team and ensure quality execution of key projects that provide purposeful, high-quality solutions to successfully solve engineering and design needs.
As a Project Manager, you will take charge of supervising and nurturing the professional and technical growth of team members. Your emphasis on mentorship will contribute to a culture that values skill development, collaboration, and collective success. Together, we can make a positive impact on our communities and play a vital role in shaping the future of water infrastructure.
Primary responsibilities:
Develops project scopes, schedules, and budgets and tracks progress to manage the financial success of projects and ensure timely completion.
Manages complex contract negotiations.
Leads the execution of project plans by assembling and managing project teams, coordinating availability of internal resources, and assigning individual responsibilities ensuring technical skills, capabilities, and expertise align with project objectives.
Serves as primary liaison between all parties involved in a project.
Monitors progress and measures project performance, ensuring deliverables fall within established scope, schedule, and budget.
Manages change requests, executes risk management techniques, and implements strategies to minimize negative financial impact to the project.
Coordinates detailed reviews of technical work to ensure high-quality work is being performed and the terms, conditions, and specifications outlined in the project contract are being fulfilled.
Maintains an ongoing positive relationship with clients and focuses on exceptional client service to secure future work.
Documents all project deliverables and maintains comprehensive records including correspondence, design plans, and other project related files.
Mentors and supervises staff within the team on project management best practices utilizing Olsson Project Management programs and other project support services resources.
Qualifications
You are passionate about:
Working collaboratively with others.
Having ownership in the work you do.
Using your talents to positively affect communities.
You bring to the team:
Strong communication skills.
Ability to contribute and work well on a team.
Bachelor’s degree in engineering, or a related area preferred. In lieu of a bachelor’s degree, an associate degree with equivalent experience is required.
Minimum of eight years of project experience within an applicable field or discipline with increasing responsibility.
Strong understanding of water and wastewater services.
Proven track record in meeting and exceeding client expectations through project management activities.
Excellent client service orientation, communication, and presentation skills.
Solid interpersonal and decision-making skills and the ability to generate innovative and effective solutions to complex problems.
High-level organization, leadership, and negotiation skills.
#LI-DNP
Additional Information
Olsson specializes in engineering and design, client advisory services, planning, field services, and environmental. Improving the world has been our mindset from the very beginning, back when Olsson first opened for business in 1956. And it will be our mindset for years to come.
As an Olsson employee, you will:
Receive a competitive 401(k) match
Be empowered to build your career with tailored development paths
Have the possibility for flexible work arrangements
Engage in work that has a positive impact on communities
Participate in a wellness program promoting balanced lifestyles
In addition, full-time employees will receive our traditional benefits package (health care, vision, dental, paid time off, etc.) and the opportunity to participate in a bonus system that rewards performance.
Olsson is an Equal Opportunity Employer. We encourage qualified minority, female, veteran, and disabled candidates to apply and be considered for open positions. We do not discriminate against any applicant for employment or any employee because of race, color, religion, national origin, sex, sexual orientation, gender identity, gender, disability, age, military status, or other protected status.
Olsson understands the importance of privacy and is committed to protecting job applicants’ personal information. Pursuant to the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the “CCPA”), this notice explains Olsson’s practices regarding the collection, use, and disclosure of personal information for job applicants residing in California. Please read this Notice carefully to understand our privacy practices.
For more information about the types of information we collect and how we use it in connection with your general access and use of our website, please review our general California Privacy Notice
here
.
Location: Denver, CO; Loveland, CO
Company Description
We are Olsson. We engineer and design solutions that improve the world around us. As a company, we promise to always be responsive, transparent, and focused on results – for our people, our clients, and our company.
We’re a people-centric firm, so it’s no surprise our greatest asset is our people. The impact this creates is an environment that encourages our people to grow and be creative with their talents. This approach builds a culture that is uniquely Olsson. It allows us to grow our people as we grow our business. This, in turn, creates a lasting impact on the world around us.
Job Description
Olsson offers its clients a full spectrum of water and wastewater services, including a complete line of planning, design, permitting, and construction phase services. Maintaining water quality is Olsson’s number one concern, and we are able to respond to a broad set of client demands in a timely and cost-effective manner. As a Project Manager, you will be a lead project manager for our Water/Wastewater team, ensuring successful project deliverables and completion for complex and high-priority projects that may span across multiple teams. You will also provide direction to the Water/Wastewater team and ensure quality execution of key projects that provide purposeful, high-quality solutions to successfully solve engineering and design needs.
As a Project Manager, you will take charge of supervising and nurturing the professional and technical growth of team members. Your emphasis on mentorship will contribute to a culture that values skill development, collaboration, and collective success. Together, we can make a positive impact on our communities and play a vital role in shaping the future of water infrastructure.
Primary responsibilities:
Develops project scopes, schedules, and budgets and tracks progress to manage the financial success of projects and ensure timely completion.
Manages complex contract negotiations.
Leads the execution of project plans by assembling and managing project teams, coordinating availability of internal resources, and assigning individual responsibilities ensuring technical skills, capabilities, and expertise align with project objectives.
Serves as primary liaison between all parties involved in a project.
Monitors progress and measures project performance, ensuring deliverables fall within established scope, schedule, and budget.
Manages change requests, executes risk management techniques, and implements strategies to minimize negative financial impact to the project.
Coordinates detailed reviews of technical work to ensure high-quality work is being performed and the terms, conditions, and specifications outlined in the project contract are being fulfilled.
Maintains an ongoing positive relationship with clients and focuses on exceptional client service to secure future work.
Documents all project deliverables and maintains comprehensive records including correspondence, design plans, and other project related files.
Mentors and supervises staff within the team on project management best practices utilizing Olsson Project Management programs and other project support services resources.
Qualifications
You are passionate about:
Working collaboratively with others.
Having ownership in the work you do.
Using your talents to positively affect communities.
You bring to the team:
Strong communication skills.
Ability to contribute and work well on a team.
Bachelor’s degree in engineering, or a related area preferred. In lieu of a bachelor’s degree, an associate degree with equivalent experience is required.
Minimum of eight years of project experience within an applicable field or discipline with increasing responsibility.
Registered Professional Engineer required.
Strong understanding of water and wastewater services.
Proven track record in meeting and exceeding client expectations through project management activities.
Excellent client service orientation, communication, and presentation skills.
Solid interpersonal and decision-making skills and the ability to generate innovative and effective solutions to complex problems.
High-level organization, leadership, and negotiation skills.
#LI-RS1 #LI-Hybrid
Actual compensation will vary based on factors such as experience, qualifications, geographic location, skills, education, and internal equity.
Colorado Pay Range
$110,000
—
$164,000 USD
Additional Information
Olsson specializes in engineering and design, client advisory services, planning, field services, and environmental. Improving the world has been our mindset from the very beginning, back when Olsson first opened for business in 1956. And it will be our mindset for years to come.
As an Olsson employee, you will:
Receive a competitive 401(k) match
Be empowered to build your career with tailored development paths
Have the possibility for flexible work arrangements
Engage in work that has a positive impact on communities
Participate in a wellness program promoting balanced lifestyles
In addition, full-time employees will receive our traditional benefits package (health care, vision, dental, paid time off, etc.) and the opportunity to participate in a bonus system that rewards performance.
Olsson is an Equal Opportunity Employer. We encourage qualified minority, female, veteran, and disabled candidates to apply and be considered for open positions. We do not discriminate against any applicant for employment or any employee because of race, color, religion, national origin, sex, sexual orientation, gender identity, gender, disability, age, military status, or other protected status.
Olsson understands the importance of privacy and is committed to protecting job applicants’ personal information. Pursuant to the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the “CCPA”), this notice explains Olsson’s practices regarding the collection, use, and disclosure of personal information for job applicants residing in California. Please read this Notice carefully to understand our privacy practices.
For more information about the types of information we collect and how we use it in connection with your general access and use of our website, please review our general California Privacy Notice
here
.
Location: Kansas City, MO; North Kansas City, MO; Overland Park, KS
Company Description
We are Olsson. We engineer and design solutions that improve the world around us. As a company, we promise to always be responsive, transparent, and focused on results – for our people, our clients, and our company.
We’re a people-centric firm, so it’s no surprise our greatest asset is our people. The impact this creates is an environment that encourages our people to grow and be creative with their talents. This approach builds a culture that is uniquely Olsson. It allows us to grow our people as we grow our business. This, in turn, creates a lasting impact on the world around us.
Job Description
Olsson offers its clients a full spectrum of water and wastewater services, including a complete line of planning, design, permitting, and construction phase services. Maintaining water quality is Olsson’s number one concern, and we are able to respond to a broad set of client demands in a timely and cost-effective manner. As a Project Manager, you will be a lead project manager for our Water/Wastewater team, ensuring successful project deliverables and completion for complex and high-priority projects that may span across multiple teams. You will also provide direction to the Water/Wastewater team and ensure quality execution of key projects that provide purposeful, high-quality solutions to successfully solve engineering and design needs.
As a Project Manager, you will take charge of supervising and nurturing the professional and technical growth of team members. Your emphasis on mentorship will contribute to a culture that values skill development, collaboration, and collective success. Together, we can make a positive impact on our communities and play a vital role in shaping the future of water infrastructure.
Primary responsibilities:
Develops project scopes, schedules, and budgets and tracks progress to manage the financial success of projects and ensure timely completion.
Manages complex contract negotiations.
Leads the execution of project plans by assembling and managing project teams, coordinating availability of internal resources, and assigning individual responsibilities ensuring technical skills, capabilities, and expertise align with project objectives.
Serves as primary liaison between all parties involved in a project.
Monitors progress and measures project performance, ensuring deliverables fall within established scope, schedule, and budget.
Manages change requests, executes risk management techniques, and implements strategies to minimize negative financial impact to the project.
Coordinates detailed reviews of technical work to ensure high-quality work is being performed and the terms, conditions, and specifications outlined in the project contract are being fulfilled.
Maintains an ongoing positive relationship with clients and focuses on exceptional client service to secure future work.
Documents all project deliverables and maintains comprehensive records including correspondence, design plans, and other project related files.
Mentors and supervises staff within the team on project management best practices utilizing Olsson Project Management programs and other project support services resources.
Qualifications
You are passionate about:
Working collaboratively with others.
Having ownership in the work you do.
Using your talents to positively affect communities.
You bring to the team:
Strong communication skills.
Ability to contribute and work well on a team.
Bachelor’s degree in engineering, or a related area preferred. In lieu of a bachelor’s degree, an associate degree with equivalent experience is required.
Minimum of eight years of project experience within an applicable field or discipline with increasing responsibility.
Registered Professional Engineer required.
Strong understanding of water and wastewater services.
Proven track record in meeting and exceeding client expectations through project management activities.
Excellent client service orientation, communication, and presentation skills.
Solid interpersonal and decision-making skills and the ability to generate innovative and effective solutions to complex problems.
High-level organization, leadership, and negotiation skills.
#LI-RS1 #LI-Hybrid
Additional Information
Olsson specializes in engineering and design, client advisory services, planning, field services, and environmental. Improving the world has been our mindset from the very beginning, back when Olsson first opened for business in 1956. And it will be our mindset for years to come.
As an Olsson employee, you will:
Receive a competitive 401(k) match
Be empowered to build your career with tailored development paths
Have the possibility for flexible work arrangements
Engage in work that has a positive impact on communities
Participate in a wellness program promoting balanced lifestyles
In addition, full-time employees will receive our traditional benefits package (health care, vision, dental, paid time off, etc.) and the opportunity to participate in a bonus system that rewards performance.
Olsson is an Equal Opportunity Employer. We encourage qualified minority, female, veteran, and disabled candidates to apply and be considered for open positions. We do not discriminate against any applicant for employment or any employee because of race, color, religion, national origin, sex, sexual orientation, gender identity, gender, disability, age, military status, or other protected status.
Olsson understands the importance of privacy and is committed to protecting job applicants’ personal information. Pursuant to the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the “CCPA”), this notice explains Olsson’s practices regarding the collection, use, and disclosure of personal information for job applicants residing in California. Please read this Notice carefully to understand our privacy practices.
For more information about the types of information we collect and how we use it in connection with your general access and use of our website, please review our general California Privacy Notice
here
.
Location: Lincoln, NE; Omaha, NE
Company Description
We are Olsson. We engineer and design solutions that improve the world around us. As a company, we promise to always be responsive, transparent, and focused on results – for our people, our clients, and our company.
We’re a people-centric firm, so it’s no surprise our greatest asset is our people. The impact this creates is an environment that encourages our people to grow and be creative with their talents. This approach builds a culture that is uniquely Olsson. It allows us to grow our people as we grow our business. This, in turn, creates a lasting impact on the world around us.
Job Description
Olsson's Facilities Engineering and Design Team is at the forefront of engineering innovation, providing comprehensive services for large commercial developments, healthcare facilities, laboratories, educational institutions, data centers, and military installations. Our expertise includes engineering analysis, design services, and professional consulting, ensuring top-tier quality and world class installations.
As a Senior Electrical Engineer, you'll lead with expertise, shaping projects that leave a lasting imprint on both communities and industries.
Key responsibilities:
Provide high-level project design and review of project documents and design quality for complex projects.
Serve as a technical specialist, applying advanced engineering concepts and developing approaches to solve complexities.
Perform QA/QC and ensure delivery of completed designs meets quality standards and project objectives.
Conduct research in areas of considerable scope and complexity.
Advise and direct staff on design approaches to fulfill project requirements.
Work collaboratively to promote efficiencies and produce high quality work.
Contribute to the development of standards and/or guidelines for engineering activities within the team.
Supervise and review technical assignments of less experienced staff.
Qualifications
You are passionate about:
Working collaboratively with others.
Having ownership in the work you do.
Using your talents to positively affect communities.
You bring to the team:
Strong communication skills.
Ability to contribute and work well with a team.
Excellent interpersonal and problem-solving skills.
Bachelor’s degree in engineering.
A minimum of eight years of engineering experience.
Must be a registered professional engineer (PE).
#LI-DNP
Additional Information
Olsson specializes in engineering and design, client advisory services, planning, field services, and environmental. Improving the world has been our mindset from the very beginning, back when Olsson first opened for business in 1956. And it will be our mindset for years to come.
As an Olsson employee, you will:
Receive a competitive 401(k) match
Be empowered to build your career with tailored development paths
Have the possibility for flexible work arrangements
Engage in work that has a positive impact on communities
Participate in a wellness program promoting balanced lifestyles
In addition, full-time employees will receive our traditional benefits package (health care, vision, dental, paid time off, etc.) and the opportunity to participate in a bonus system that rewards performance.
Olsson is an Equal Opportunity Employer. We encourage qualified minority, female, veteran, and disabled candidates to apply and be considered for open positions. We do not discriminate against any applicant for employment or any employee because of race, color, religion, national origin, sex, sexual orientation, gender identity, gender, disability, age, military status, or other protected status.
Olsson understands the importance of privacy and is committed to protecting job applicants’ personal information. Pursuant to the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the “CCPA”), this notice explains Olsson’s practices regarding the collection, use, and disclosure of personal information for job applicants residing in California. Please read this Notice carefully to understand our privacy practices.
For more information about the types of information we collect and how we use it in connection with your general access and use of our website, please review our general California Privacy Notice
here
.
Location: Des Moines, IA; Lincoln, NE; Omaha, NE
Company Description
We are Olsson. We engineer and design solutions that improve the world around us. As a company, we promise to always be responsive, transparent, and focused on results – for our people, our clients, and our company.
We’re a people-centric firm, so it’s no surprise our greatest asset is our people. The impact this creates is an environment that encourages our people to grow and be creative with their talents. This approach builds a culture that is uniquely Olsson. It allows us to grow our people as we grow our business. This, in turn, creates a lasting impact on the world around us.
Job Description
Olsson's Facilities Engineering and Design Team is at the forefront of engineering innovation, providing comprehensive services for large commercial developments, healthcare facilities, laboratories, educational institutions, data centers, and military installations. Our expertise includes engineering analysis, design services, and professional consulting, ensuring top-tier quality and world class installations. We also provide building inspection and forensic investigation services. As a member of this team, you will contribute to diverse, high-impact projects, delivering engineering solutions that make a tangible difference in communities and industries.
As a Senior Mechanical Engineer on our Facilities Engineering and Design Team, you will provide high-level technical support and lead quality assurance/quality control (QA/QC) activities. You will act as an advisor on complex projects, applying your advanced experience to independently make recommendations and decisions regarding project design work. This role is critical in conceptualizing and creating unique solutions that deliver elevated, purposeful, and high-quality engineering designs to meet the diverse needs of our projects.
Primary responsibilities:
Provide high-level project design and review of project documents, ensuring design quality for complex projects across various sectors including commercial developments, healthcare facilities, and more.
Serve as a technical specialist, applying advanced engineering concepts and developing innovative approaches to solve complex challenges.
Perform rigorous QA/QC to ensure the delivery of designs that meet quality standards and project objectives.
Conduct research and advise on technical solutions in areas of considerable scope and complexity.
Direct and advise staff on design approaches to ensure project requirements are fulfilled.
Promote efficiencies and high-quality output within the team, contributing to the development of standards and guidelines for engineering activities.
Supervise and review the technical assignments of less experienced engineers, fostering an environment of learning and professional growth.
Qualifications
You are passionate about:
Working collaboratively with others.
Having ownership in the work you do.
Using your talents to positively affect communities.
You bring to the team:
Strong communication skills.
Ability to contribute and work well with a team.
Excellent interpersonal and problem-solving skills.
Bachelor’s degree in engineering.
Must be a registered Professional Engineer with at least eight years of progressive engineering experience.
Proficiency in AutoCAD and Revit, with a comprehensive understanding of International Building Codes.
#LI-RS1 #LI-Hybrid
Additional Information
Olsson specializes in engineering and design, client advisory services, planning, field services, and environmental. Improving the world has been our mindset from the very beginning, back when Olsson first opened for business in 1956. And it will be our mindset for years to come.
As an Olsson employee, you will:
Receive a competitive 401(k) match
Be empowered to build your career with tailored development paths
Have the possibility for flexible work arrangements
Engage in work that has a positive impact on communities
Participate in a wellness program promoting balanced lifestyles
In addition, full-time employees will receive our traditional benefits package (health care, vision, dental, paid time off, etc.) and the opportunity to participate in a bonus system that rewards performance.
Olsson is an Equal Opportunity Employer. We encourage qualified minority, female, veteran, and disabled candidates to apply and be considered for open positions. We do not discriminate against any applicant for employment or any employee because of race, color, religion, national origin, sex, sexual orientation, gender identity, gender, disability, age, military status, or other protected status.
Olsson understands the importance of privacy and is committed to protecting job applicants’ personal information. Pursuant to the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the “CCPA”), this notice explains Olsson’s practices regarding the collection, use, and disclosure of personal information for job applicants residing in California. Please read this Notice carefully to understand our privacy practices.
For more information about the types of information we collect and how we use it in connection with your general access and use of our website, please review our general California Privacy Notice
here
.
Location: Canada
Workplace: Remote
ABOUT SAILOR HEALTH
Sailor Health is revolutionizing mental health care for older adults, addressing one of the fastest-growing and most underserved healthcare segments in America. With over 60 million seniors expected to make up nearly 25% of the population by 2030, we’re entering a period of unprecedented demand for care. Yet, today, millions of older adults remain isolated, underserved, and struggling with mental health challenges such as anxiety, depression, loneliness without adequate support.
At Sailor Health, we envision a world where every senior has seamless access to compassionate, effective, and personalized mental health care. Join us on our mission to redefine the golden years, enabling older adults across the nation to live happier, healthier, and more fulfilling lives.
ABOUT THE ROLE
Location: Remote - CA based
Title: Receptionist
We're hiring a full-time remote Receptionist to be the first point of contact for calls, messages, and emails that come in from patients and their families. You'll be the steady, welcoming voice that greets every person who reaches out to Sailor Health and makes sure they get to the right place quickly.
You'll own first response and triage across phone, email, and SMS, answering inbound communication with warmth and clarity, resolving simple requests yourself, and routing anything else to the right care team member. It's a role built for someone who's energized by fast-moving, high-volume communication and who takes real pride in making sure no one falls through the cracks. This role is especially well-suited for someone with an interest in mental health and healthcare access since you'll often be the first point of contact for individuals seeking care, and the way you handle that first conversation shapes their whole experience with Sailor Health.
WHAT YOU'LL OWN
- Handle inbound communication from patients and prospective patients — phone, email, and SMS — with warmth and clarity, same-day, so nothing sits unanswered.
- Route each inquiry to the right person or team, and take the right action yourself when you can resolve it directly.
- Know our clinical and administrative workflows well enough to execute on them and troubleshoot with patients in the moment.
- Know the patient care team inside and out — who owns what, so every patient gets pointed to the right person or resource without delay.
- Understand the entire patient lifecycle, from first inquiry through ongoing care, so you can support patients and families at any stage of their journey.
WHO YOU ARE
- Empathetic and clear communicator. You speak with kindness, listen actively, and make others feel at ease — even during difficult or emotional conversations.
- Fast and unflappable under volume. You're comfortable being the first voice on a high volume of calls and messages, and you don't let things pile up.
- Highly organized and detail-oriented. You can track many open threads across phone, voicemail, SMS, and email at once, and you know when to resolve something yourself versus routing to another team.
- Tech-comfortable. You're comfortable learning tools like Google Workspace, EHR platforms, or CRMs, and pick up new software quickly.
- Reliable and dependable. You show up when you say you will, follow through on what you commit to, and can be counted on day in and day out — this role only works if patients and the team can rely on you being there.
- Experience welcome, not required. You may have worked in a front-desk, call center, customer service, or administrative support role before, but most importantly, you're responsive, compassionate, and eager to grow.
WHY JOIN SAILOR HEALTH
- Mission with impact. Help bring life-changing care to a population that’s too often overlooked.
- Remote-first team. Enjoy the flexibility of remote work while staying closely connected with a thoughtful, collaborative team rooted in purpose.
- Growth and ownership. Be part of a small, agile team where you’ll take initiative, shape key processes, and grow as we grow.
- Make someone’s day – every day. Your work helps older adults and their families feel seen, supported, and cared for.
If this sounds like you, we’d love to connect. Join us in redefining what it means to age with dignity, connection, and mental wellness.
Location: Canada
Workplace: Remote
ABOUT SAILOR HEALTH
Sailor Health is revolutionizing mental health care for older adults, addressing one of the fastest-growing and most underserved healthcare segments in America. With over 60 million seniors expected to make up nearly 25% of the population by 2030, we’re entering a period of unprecedented demand for care. Yet, today, millions of older adults remain isolated, underserved, and struggling with mental health challenges such as anxiety, depression, loneliness without adequate support.
At Sailor Health, we envision a world where every senior has seamless access to compassionate, effective, and personalized mental health care. Join us on our mission to redefine the golden years, enabling older adults across the nation to live happier, healthier, and more fulfilling lives.
ABOUT THE ROLE
Location: Remote - CA based
Title: Receptionist
We're hiring a full-time remote Receptionist to be the first point of contact for calls, messages, and emails that come in from patients and their families. You'll be the steady, welcoming voice that greets every person who reaches out to Sailor Health and makes sure they get to the right place quickly.
You'll own first response and triage across phone, email, and SMS, answering inbound communication with warmth and clarity, resolving simple requests yourself, and routing anything else to the right care team member. It's a role built for someone who's energized by fast-moving, high-volume communication and who takes real pride in making sure no one falls through the cracks. This role is especially well-suited for someone with an interest in mental health and healthcare access since you'll often be the first point of contact for individuals seeking care, and the way you handle that first conversation shapes their whole experience with Sailor Health.
WHAT YOU'LL OWN
- Handle inbound communication from patients and prospective patients — phone, email, and SMS — with warmth and clarity, same-day, so nothing sits unanswered.
- Route each inquiry to the right person or team, and take the right action yourself when you can resolve it directly.
- Know our clinical and administrative workflows well enough to execute on them and troubleshoot with patients in the moment.
- Know the patient care team inside and out — who owns what, so every patient gets pointed to the right person or resource without delay.
- Understand the entire patient lifecycle, from first inquiry through ongoing care, so you can support patients and families at any stage of their journey.
WHO YOU ARE
- Empathetic and clear communicator. You speak with kindness, listen actively, and make others feel at ease — even during difficult or emotional conversations.
- Fast and unflappable under volume. You're comfortable being the first voice on a high volume of calls and messages, and you don't let things pile up.
- Highly organized and detail-oriented. You can track many open threads across phone, voicemail, SMS, and email at once, and you know when to resolve something yourself versus routing to another team.
- Tech-comfortable. You're comfortable learning tools like Google Workspace, EHR platforms, or CRMs, and pick up new software quickly.
- Reliable and dependable. You show up when you say you will, follow through on what you commit to, and can be counted on day in and day out — this role only works if patients and the team can rely on you being there.
- Experience welcome, not required. You may have worked in a front-desk, call center, customer service, or administrative support role before, but most importantly, you're responsive, compassionate, and eager to grow.
WHY JOIN SAILOR HEALTH
- Mission with impact. Help bring life-changing care to a population that’s too often overlooked.
- Remote-first team. Enjoy the flexibility of remote work while staying closely connected with a thoughtful, collaborative team rooted in purpose.
- Growth and ownership. Be part of a small, agile team where you’ll take initiative, shape key processes, and grow as we grow.
- Make someone’s day – every day. Your work helps older adults and their families feel seen, supported, and cared for.
If this sounds like you, we’d love to connect. Join us in redefining what it means to age with dignity, connection, and mental wellness.
Location: New York, NY
Workplace: OnSite
About the Company
Rain makes the next generation of payments possible across the globe. We’re a lean and mighty team of passionate builders and veteran founders. Our infrastructure makes stablecoins usable in the real-world by powering card transactions, cross-border payments, B2B purchases, remittances, and more. We partner with fintechs, neobanks, and institutions to help them launch solutions that are global, inclusive, and efficient. You will have the opportunity to deliver massive impact at a hypergrowth company that is funded by some of the top investors in fintech, crypto, and SaaS, including ICONIQ, Sapphire Ventures, Norwest, Galaxy Ventures, Lightspeed, Khosla, and several more. If you’re curious, bold, and excited to help shape a borderless financial future, we’d love to talk.
Our Ethos
We believe in an open and flat structure. You will be able to grow into the role that most aligns with your goals. Our team members at all levels have the freedom to explore ideas and impact the roadmap and vision of our company.
About the Role
Rain is hiring a Financial Partnerships Manager to expand our strategic financial ecosystem partnerships globally.
This role is responsible for identifying, developing, and managing the partnerships that enable Rain’s products, expansion, and long-term growth. These relationships may include banks, financial institutions, payment processors, fiat on/off-ramp providers, treasury and liquidity providers, compliance infrastructure providers, fintech platforms, and other strategic financial ecosystem participants.
You will own the strategy and execution behind some of Rain’s most important external relationships. This includes sourcing and evaluating new partnership opportunities, negotiating commercial and operational agreements, driving cross-functional initiatives, and ensuring partners are positioned to support Rain’s evolving business objectives.
You will serve as a bridge between external partners and internal stakeholders across Product, Compliance, Legal, Operations, GTM, Risk, and Executive Leadership. Success in this role requires exceptional organization, strong relationship management, sound commercial judgment, and a deep understanding of how modern financial infrastructure is built and operated.
As Financial Partnerships Manager, you will help shape Rain’s infrastructure strategy by identifying new capabilities, unlocking market expansion opportunities, improving economics, reducing operational dependencies, and strengthening the resilience of our partner ecosystem.
This is a highly cross-functional role that requires equal comfort operating at both strategic and execution levels while managing complex initiatives across a rapidly evolving financial landscape.
The Impact You Will Have
- Execute Rain’s financial partnership strategy to support product expansion, geographic growth, and infrastructure resilience
- Build and deepen relationships across financial institutions, fintech infrastructure providers, and strategic ecosystem partners
- Identify, evaluate, and secure new partnerships that unlock product capabilities, regulatory coverage, market access, improved economics, or operational efficiencies
- Lead complex cross-functional initiatives with partners from initial evaluation through implementation, launch, and ongoing optimization
- Serve as the internal owner and quarterback for launching Rain’s strategic partner relationships
- Identify partnership risks, operational bottlenecks, and ecosystem dependencies while driving mitigation plans and contingency strategies
- Help shape product and expansion strategies by bringing market intelligence, partner feedback, and ecosystem insights into internal planning processes
- Position Rain as a preferred long-term partner within the global financial infrastructure ecosystem
What We’re Looking For
- 5+ years of experience in partnerships, business development, financial services, fintech, payments, banking, crypto, or financial infrastructure
- Deep familiarity with modern financial ecosystems, including banking, payments, stablecoins, treasury operations, settlement infrastructure, compliance systems, and money movement
- Demonstrated success building and managing strategic partnerships with financial institutions, infrastructure providers, fintechs, or technology platforms
- Experience negotiating and managing complex commercial relationships involving legal, compliance, operational, technical, and executive stakeholders
- Strong understanding of stablecoins, cross-border payments, financial infrastructure, and the evolving intersection of traditional finance and digital assets
- Experience leading large cross-functional initiatives that require alignment across multiple internal and external stakeholders
- Experience operating within regulated environments and working closely with compliance, legal, and risk teams
- Ability to evaluate partnership opportunities through strategic, commercial, operational, and regulatory lenses
- Strong project management and organizational skills with a proven ability to drive initiatives from concept through execution
- Demonstrated ability to identify process improvements, build scalable solutions, and thrive in fast-moving, iterative environments.
- Clear, disciplined communicator capable of translating complex technical and regulatory concepts into actionable business decisions.
Things that enable a fulfilling, healthy and happy experience at Rain:
Unlimited time off 🌴 Unlimited vacation can be daunting, so we require Rainmakers to take 10 days minimum for themselves.
Flexible working ☕ We support a flexible workplace – work from home, come into an office, or both. We want everyone to work in an environment where they're their most confident and productive selves. New Rainmakers receive a stipend to set up a comfortable home workspace.
Easy to access benefits 🧠 For US Rainmakers, we cover 95% of your health, dental, and vision plan costs and 90% for your dependents, plus a 100% company-subsidized life insurance plan.
Retirement goals💡 Plan for the future with confidence. We offer a 401(k) with a 4% company match.
Equity plan 📦 Every Rainmaker gets an equity option plan so we all benefit from our success.
Health and Wellness 📚 High performance begins from within. Rainmakers receive a monthly stipend to be used for eligible health and wellness spending like gym memberships/fitness classes, massages, acupuncture - whatever recharges you!
In-office meals 🍜 Rainmakers working from the office enjoy lunch and dinner on us, covered with a DoorDash credit.
Team summits ✨ Summits play an important role at Rain. Time together helps us build relationships and a common destiny. Expect team and company offsites, both domestic and international.
Location: USA
Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.
What we can offer
:
A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success.
We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value. At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board. We want our colleagues to grow with our global business. That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits. Come join the team!
The Opportunity:
LG Electronics is seeking Customer Program Managers to lead awarded automation programs from purchase order through customer acceptance for our Smart Factory Solutions business in North America. This is an individual contributor role within the Smart Factory Solutions sales organization. The Customer Program Manager is the customer's execution point of contact, owns the program schedule and milestones, and coordinates Engineering, headquarters, and partner deliverables to meet customer commitments. Our customers are manufacturing and logistics operations across automotive and EV, battery, semiconductor and electronics, logistics and fulfillment, aerospace and defense, industrial machinery, and other discrete manufacturing sectors. Commercial ownership remains with sales leadership, and technical design and installation remain with Engineering. This role is offered at Senior and Mid levels.
Responsibilities:
Program Execution
Own the program schedule, milestones, and gate reviews from award through acceptance for autonomous mobile robot, automated transport, collaborative robot cell, simulation, and turnkey integration programs
Serve as the execution point of contact for customer plant teams including manufacturing engineering, IT, and launch, and run recurring program status meetings
Identify, track, and escalate program risks and issues with clear ownership and dates
Engineering, Headquarters, and Partner Coordination
Track engineering deliverables such as drawings, software builds, factory and site acceptance tests, and confirm readiness against the customer schedule
Coordinate customer IT onboarding, security reviews, and system access requirements with customer IT and internal software teams
Coordinate shipping, site readiness, and installation timing with Engineering and logistics
Scope, Acceptance, and Handoff
Identify scope changes early, document impact on schedule and deliverables, and route them to the commercial team for evaluation
Lead customer acceptance and buy off documentation and confirm invoicing milestones as they are achieved
Transition completed programs to service and support with complete documentation and lessons learned
Senior level additionally
Manage multiple concurrent programs across sites and lead customer executive program reviews
Set program management standards, templates, and reporting for the team
Qualifications:
Education
Bachelor's degree in Engineering, Business, Supply Chain, or related field
Experience
Senior: 8+ years in program or project management for industrial automation, capital equipment, or manufacturing supplier launches
Mid: 4+ years in the same fields
Experience launching equipment or systems into OEM or large manufacturer plants, including gate reviews and customer acceptance
Experience coordinating engineering teams, suppliers, and customer IT or security onboarding
Familiarity with automotive launch processes such as APQP (preferred)
Experience working with overseas engineering teams across time zones (preferred)
PMP or equivalent certification (preferred)
Skills & Competencies
Schedule and milestone discipline with clear written status reporting
Confident customer facing communication, including delivering difficult schedule and scope news
Strong organization across multiple workstreams and stakeholders
Frequent domestic travel to customer sites
#LI-DR1
Recruiting Range
$80,000
—
$115,000 USD
Benefits Offered Full-Time Employees:
No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
Performance based Short-Term Incentives (varies by role).
Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
Group Rate Life and Disability Insurance.
Benefits Offered Temporary/Contractors:
Eligible for the relevant benefit programs offered through our partner agencies.
Privacy Notice to California Applicants
Applicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at: 973-477-7090 or
support@lg4me.freshdesk.com.
This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries.
All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied
.
Location: USA
Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.
What we can offer
:
A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success.
We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value. At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board. We want our colleagues to grow with our global business. That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits. Come join the team!
The Opportunity:
LG Electronics is seeking a Sales Operations Manager to run the commercial operations backbone of our Smart Factory Solutions business in North America. This is an individual contributor role within the Smart Factory Solutions sales organization. The Sales Operations Manager owns quote and proposal document preparation, contract and supplier registration administration, pricing tools, and pipeline reporting, so that the sales team can spend its time with customers. Our customers are manufacturing and logistics operations across automotive and EV, battery, semiconductor and electronics, logistics and fulfillment, aerospace and defense, industrial machinery, and other discrete manufacturing sectors. Pricing decisions and customer commitments remain with sales leadership.
Responsibilities:
Quotes, Proposals, and Pricing Tools
Prepare quotes and proposal documents for sales leadership approval using standard templates, and manage version control and submission
Maintain the price book, quote templates, and margin reporting tools, including exchange rate and cost input updates from headquarters
Track RFI and RFQ deadlines and deliverables across all open opportunities and drive internal inputs to completion on time
Contracts, Registrations, and Customer Systems
Administer NDAs, master agreements, and contract amendments through internal legal and signature processes
Manage supplier registrations, customer procurement portals, and compliance questionnaires including sustainability and information security submissions
Coordinate customer system account setup and access for internal and headquarters team members
Pipeline, Reporting, and Order Administration
Maintain the opportunity pipeline and produce weekly pipeline, forecast, and activity reports for sales leadership and headquarters
Process purchase orders, track invoicing milestones with Program Management and Finance, and maintain order documentation
Maintain the sales team's shared document structure, meeting records, and action tracking
Qualifications:
Education
Bachelor's degree in Business, Engineering, Supply Chain, or related field
Experience
5+ years in sales operations, sales support, contract administration, or customer account administration for an industrial or manufacturing supplier
Experience with customer procurement portals and supplier registration processes for large manufacturers
Experience administering NDAs and commercial contracts through legal and signature workflows
Experience supporting a sales team with quotes, pricing tools, and pipeline reporting
Experience working with overseas headquarters teams across time zones (preferred)
Skills & Competencies
Advanced Excel including pricing models, lookups, and scenario tables
Strong process discipline, accuracy, and deadline management across many parallel items
Clear written communication for customer facing documents and internal reporting
Proficiency with CRM or project tracking tools
#LI-DR1
Recruiting Range
$80,000
—
$115,000 USD
Benefits Offered Full-Time Employees:
No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
Performance based Short-Term Incentives (varies by role).
Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
Group Rate Life and Disability Insurance.
Benefits Offered Temporary/Contractors:
Eligible for the relevant benefit programs offered through our partner agencies.
Privacy Notice to California Applicants
Applicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at: 973-477-7090 or
support@lg4me.freshdesk.com.
This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries.
All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied
.
Location: USA
Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.
What we can offer
:
A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success.
We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value. At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board. We want our colleagues to grow with our global business. That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits. Come join the team!
The Opportunity:
LG Electronics is seeking a Business Development Manager to open new customers for our Smart Factory Solutions business in North America. This is an individual contributor role within the Smart Factory Solutions sales organization, owning new business from first contact through purchase order. The Manager leads with consulting engagements such as feasibility studies, simulation, and digital twin work that define automation requirements, and converts them into automation hardware and integration programs. Our customers are manufacturing and logistics operations across automotive and EV, battery, semiconductor and electronics, logistics and fulfillment, aerospace and defense, industrial machinery, and other discrete manufacturing sectors. This role focuses on new customer acquisition. Existing enterprise accounts are managed separately within the sales organization.
Responsibilities:
New Business Development
Build and own a target account list of manufacturing and logistics operations across North America, prioritized by automation need and decision path
Open executive and plant leadership relationships at target accounts and qualify opportunities for autonomous mobile robots, automated transport, collaborative robot cells, simulation and digital twin, and turnkey integration
Lead opportunities from first engagement through proposal, negotiation, and purchase order, including consulting entry engagements that specify follow on hardware programs
Maintain an accurate pipeline and forecast and report progress against new customer and purchase order goals
Partnerships and Ecosystem
Develop partnerships with third party logistics providers, system integrators, and technology partners that create repeatable deployment paths
Represent LG in industry associations, consortiums, and trade events to generate qualified opportunities
Commercial Execution
Work with Technical Sales Engineers and Engineering to scope solutions, prepare RFI and RFQ responses, and confirm technical feasibility before any commitment is made to a customer
Operate within the company's pricing, contracting, and commercial approval framework
Hand off awarded programs to Program Management with complete scope, schedule, and commercial documentation
Qualifications:
Education
Bachelor's degree in Engineering, Business, or related field
Experience
7+ years in business development or solution sales in industrial automation, robotics, material handling, or smart factory solutions
Proven record of opening new enterprise customers and closing capital equipment or automation programs with extended sales cycles
Experience selling to plant operations, manufacturing engineering, and procurement in discrete manufacturing or logistics environments
Experience working with headquarters engineering or product organizations in a global company (preferred)
Skills & Competencies
Executive presence and the ability to translate automation value into operational and financial terms for plant and corporate decision makers
Self directed pipeline builder, comfortable operating as an individual contributor within a small, growing team
Strong knowledge of manufacturing automation, robotics, simulation, and digital transformation
Frequent domestic travel to customer sites and industry events
#LI-DR1
Recruiting Range
$80,000
—
$115,000 USD
Benefits Offered Full-Time Employees:
No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
Performance based Short-Term Incentives (varies by role).
Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
Group Rate Life and Disability Insurance.
Benefits Offered Temporary/Contractors:
Eligible for the relevant benefit programs offered through our partner agencies.
Privacy Notice to California Applicants
Applicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at: 973-477-7090 or
support@lg4me.freshdesk.com.
This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries.
All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied
.
Location: Hungary; Serbia; Montenegro; Portugal
Workplace: remote
About Finom
Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.
We recently closed a €115 million Series C equity round (around $133 million), bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst, a long-term backer since 2021 known for supporting companies like Airbnb, HubSpot, KAYAK, and Stripe.
Finom's platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, aiming to simplify financial management for entrepreneurs. We're actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain.
At Finom, we’re not just redefining the entrepreneurial experience — we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.
Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business.
About the Role
As a Customer Care Specialist, you will be the voice of Finom, delivering not just excellent service, but a standout, memorable customer experience. Our goal is not simply to resolve issues, but to turn moments of frustration into moments of trust, and customers into passionate advocates for Finom.
You will support customers primarily via phone, while also handling chat and email interactions as needed. You will engage with customers who may be experiencing complex or high-impact issues, and your ability to build rapport, demonstrate empathy, and take ownership will be key to your success.
What you'll do:
Deliver a
“wow” customer experience
across phone, chat, and email, consistently going above and beyond customer expectations
Build strong, genuine rapport with customers, especially during challenging or sensitive situations
Actively listen to understand customer needs, concerns, and the root cause of issues
Communicate clearly, confidently, and empathetically, explaining situations in a way customers can easily understand
Take full ownership of customer issues, acting with urgency to drive resolution as quickly as possible
Proactively follow up with customers, keeping commitments and ensuring no issue is left unresolved
Turn dissatisfied customers into
loyal advocates
through outstanding service and personal accountability
Collaborate closely with internal teams to escalate, track, and resolve complex issues
Accurately document customer interactions and outcomes in internal systems
Contribute to continuous improvement by sharing insights and feedback from customer interactions
Who You Are
Native or fluent speaker in Dutch or German (written and spoken)
A minimum of 6 months of customer care service experience — regardless of industry background
Strong communication skills with the emotional intelligence to handle high-impact customer situations
A natural sense of empathy and a genuine desire to help people
Resilience and composure when dealing with complaints or difficult conversations
A proactive mindset with strong follow-through — you do what you say you will do
Comfort working in a fast-paced, ever-evolving scale-up environment
Agile, adaptable, and energized by change
Strong problem-solving skills and the confidence to take ownership
Nice to have
Experience in fintech, banking, payments, or financial services
Previous experience in a phone-based customer support role
What we offer
100% remote working.
Up to 24.000 EUR Gross base salary x year - depending on experience
Up to 15% monthly bonus
linked to individual and team performance.
Stock Option/Shares program.
Usage of the company's flats in Cyprus for our work-and-swim program.
Opportunity to develop your skills in a fast paste FinTech environment.
B2B Contract
Working Hours and Flexibility:
7-day operational support model - usually from Monday to Friday
Weekend work required once per month / every 6 weeks, with advance scheduling
Usually from 9:00 to 18:00 with 1 hour lunch break. At times, shift times between 07:00 and 19:00 CET
Hiring process for this role:
Application review
Technical Online Assessment - 2 business days
Phone Etiquette Test (mock call with an AI agent) - 2 business days
Recruiter Call - 15 min
Final Interview - 45 mins
Offer
What You Will Get In Return
Make a genuine impact on the product
Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.
Work in the EU
Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.
Become a stock options holder
Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.
Receive unwavering support and care
Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.
Work & Swim program
Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.
Equal Opportunity Statement
At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.
Location: Romania; Serbia; Montenegro; Hungary; Portugal
Workplace: remote
About Finom
Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.
We recently closed a €115 million Series C equity round (around $133 million), bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst, a long-term backer since 2021 known for supporting companies like Airbnb, HubSpot, KAYAK, and Stripe.
Finom's platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, aiming to simplify financial management for entrepreneurs. We're actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain.
At Finom, we’re not just redefining the entrepreneurial experience — we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.
Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business.
About the Role
As a Customer Care Specialist, you will be the voice of Finom, delivering not just excellent service, but a standout, memorable customer experience. Our goal is not simply to resolve issues, but to turn moments of frustration into moments of trust, and customers into passionate advocates for Finom.
You will support customers primarily via phone, while also handling chat and email interactions as needed. You will engage with customers who may be experiencing complex or high-impact issues, and your ability to build rapport, demonstrate empathy, and take ownership will be key to your success.
What you'll do:
Deliver a
“wow” customer experience
across phone, chat, and email, consistently going above and beyond customer expectations
Build strong, genuine rapport with customers, especially during challenging or sensitive situations
Actively listen to understand customer needs, concerns, and the root cause of issues
Communicate clearly, confidently, and empathetically, explaining situations in a way customers can easily understand
Take full ownership of customer issues, acting with urgency to drive resolution as quickly as possible
Proactively follow up with customers, keeping commitments and ensuring no issue is left unresolved
Turn dissatisfied customers into
loyal advocates
through outstanding service and personal accountability
Collaborate closely with internal teams to escalate, track, and resolve complex issues
Accurately document customer interactions and outcomes in internal systems
Contribute to continuous improvement by sharing insights and feedback from customer interactions
Who You Are
Native or fluent speaker in Dutch or German (written and spoken)
A minimum of 6 months of customer care service experience — regardless of industry background
Strong communication skills with the emotional intelligence to handle high-impact customer situations
A natural sense of empathy and a genuine desire to help people
Resilience and composure when dealing with complaints or difficult conversations
A proactive mindset with strong follow-through — you do what you say you will do
Comfort working in a fast-paced, ever-evolving scale-up environment
Agile, adaptable, and energized by change
Strong problem-solving skills and the confidence to take ownership
Nice to have
Experience in fintech, banking, payments, or financial services
Previous experience in a phone-based customer support role
What we offer
100% remote working.
Up to 24.000 EUR Gross base salary x year - depending on experience
Up to 15% monthly bonus
linked to individual and team performance.
Stock Option/Shares program.
Usage of the company's flats in Cyprus for our work-and-swim program.
Opportunity to develop your skills in a fast paste FinTech environment.
B2B Contract
Working Hours and Flexibility:
7-day operational support model - usually from Monday to Friday
Weekend work required once per month / every 6 weeks, with advance scheduling
Usually from 9:00 to 18:00 with 1 hour lunch break. At times, shift times between 07:00 and 19:00 CET
Hiring process for this role:
Application review
Technical Online Assessment - 2 business days
Recruiter Call - 15 min
Final Interview - 45 mins
Offer
What You Will Get In Return
Make a genuine impact on the product
Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.
Work in the EU
Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.
Become a stock options holder
Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.
Receive unwavering support and care
Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.
Work & Swim program
Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.
Equal Opportunity Statement
At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.
Location: Greece
Workplace: remote
About Finom
Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.
We recently closed a €115 million Series C equity round (around $133 million), bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst, a long-term backer since 2021 known for supporting companies like Airbnb, HubSpot, KAYAK, and Stripe.
Finom's platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, aiming to simplify financial management for entrepreneurs. We're actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain.
At Finom, we’re not just redefining the entrepreneurial experience — we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.
Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business.
About the Role
As a Customer Care Specialist, you will be the voice of Finom, delivering not just excellent service, but a standout, memorable customer experience. Our goal is not simply to resolve issues, but to turn moments of frustration into moments of trust, and customers into passionate advocates for Finom.
You will support customers primarily via phone, while also handling chat and email interactions as needed. You will engage with customers who may be experiencing complex or high-impact issues, and your ability to build rapport, demonstrate empathy, and take ownership will be key to your success.
What you'll do:
Deliver a
“wow” customer experience
across phone, chat, and email, consistently going above and beyond customer expectations
Build strong, genuine rapport with customers, especially during challenging or sensitive situations
Actively listen to understand customer needs, concerns, and the root cause of issues
Communicate clearly, confidently, and empathetically, explaining situations in a way customers can easily understand
Take full ownership of customer issues, acting with urgency to drive resolution as quickly as possible
Proactively follow up with customers, keeping commitments and ensuring no issue is left unresolved
Turn dissatisfied customers into
loyal advocates
through outstanding service and personal accountability
Collaborate closely with internal teams to escalate, track, and resolve complex issues
Accurately document customer interactions and outcomes in internal systems
Contribute to continuous improvement by sharing insights and feedback from customer interactions
Who You Are
Native or fluent speaker in Dutch or German (written and spoken)
A minimum of 6 months of customer care service experience — regardless of industry background
Strong communication skills with the emotional intelligence to handle high-impact customer situations
A natural sense of empathy and a genuine desire to help people
Resilience and composure when dealing with complaints or difficult conversations
A proactive mindset with strong follow-through — you do what you say you will do
Comfort working in a fast-paced, ever-evolving scale-up environment
Agile, adaptable, and energized by change
Strong problem-solving skills and the confidence to take ownership
Nice to have
Experience in fintech, banking, payments, or financial services
Previous experience in a phone-based customer support role
What we offer
100% remote working.
Competitive salary.
Up to 15% monthly bonus linked to individual and team performance.
Stock Option/Shares program.
Usage of the company's flats in Cyprus for our work-and-swim program.
Opportunity to develop your skills in a fast paste FinTech environment.
Salary from 18.000 EUR to 24.000 EUR based on experience
b2b freelancer contract
Working Hours and Flexibility:
7-day operational support model - usually from Monday to Friday
Weekend work required once per month / every 6 weeks, with advance scheduling
Usually from 9:00 to 18:00 with 1 hour lunch break. At times, shift times between 07:00 and 19:00 CET
Hiring process for this role:
Application review
Technical Online Assessment - 2 business days
Phone Etiquette Test (mock call with an AI agent) - 2 business days
Recruiter Call - 15 min
Final Interview - 45 mins
Offer
What You Will Get In Return
Make a genuine impact on the product
Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.
Work in the EU
Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.
Become a stock options holder
Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.
Receive unwavering support and care
Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.
Work & Swim program
Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.
Equal Opportunity Statement
At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.
Location: Greece
Workplace: remote
About Finom
Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.
We recently closed a €115 million Series C equity round (around $133 million), bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst, a long-term backer since 2021 known for supporting companies like Airbnb, HubSpot, KAYAK, and Stripe.
Finom's platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, aiming to simplify financial management for entrepreneurs. We're actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain.
At Finom, we’re not just redefining the entrepreneurial experience — we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.
Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business.
About the Role
As a Customer Care Specialist, you will be the voice of Finom, delivering not just excellent service, but a standout, memorable customer experience. Our goal is not simply to resolve issues, but to turn moments of frustration into moments of trust, and customers into passionate advocates for Finom.
You will support customers primarily via phone, while also handling chat and email interactions as needed. You will engage with customers who may be experiencing complex or high-impact issues, and your ability to build rapport, demonstrate empathy, and take ownership will be key to your success.
What you'll do:
Deliver a
“wow” customer experience
across phone, chat, and email, consistently going above and beyond customer expectations
Build strong, genuine rapport with customers, especially during challenging or sensitive situations
Actively listen to understand customer needs, concerns, and the root cause of issues
Communicate clearly, confidently, and empathetically, explaining situations in a way customers can easily understand
Take full ownership of customer issues, acting with urgency to drive resolution as quickly as possible
Proactively follow up with customers, keeping commitments and ensuring no issue is left unresolved
Turn dissatisfied customers into
loyal advocates
through outstanding service and personal accountability
Collaborate closely with internal teams to escalate, track, and resolve complex issues
Accurately document customer interactions and outcomes in internal systems
Contribute to continuous improvement by sharing insights and feedback from customer interactions
Who You Are
Native or fluent speaker in Dutch or German (written and spoken)
A minimum of 6 months of customer care service experience — regardless of industry background
Strong communication skills with the emotional intelligence to handle high-impact customer situations
A natural sense of empathy and a genuine desire to help people
Resilience and composure when dealing with complaints or difficult conversations
A proactive mindset with strong follow-through — you do what you say you will do
Comfort working in a fast-paced, ever-evolving scale-up environment
Agile, adaptable, and energized by change
Strong problem-solving skills and the confidence to take ownership
Nice to have
Experience in fintech, banking, payments, or financial services
Previous experience in a phone-based customer support role
What we offer
100% remote working
Salary from 18.000 EUR to 24.000 EUR based on experience
Up to 15% monthly
bonus linked to individual and team performance.
Stock Option/Shares program.
Usage of the company's flats in Cyprus for our work-and-swim program.
Opportunity to develop your skills in a fast paste FinTech environment.
b2b contract
Working Hours and Flexibility:
7-day operational support model - usually from Monday to Friday
Weekend work required once per month / every 6 weeks, with advance scheduling
Usually from 9:00 to 18:00 with 1 hour lunch break. At times, shift times between 07:00 and 19:00 CET
Hiring process for this role:
Application review
Technical Online Assessment - 2 business days
Recruiter Call - 15 min
Final Interview - 45 mins
Offer
What You Will Get In Return
Make a genuine impact on the product
Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.
Work in the EU
Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.
Become a stock options holder
Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.
Receive unwavering support and care
Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.
Work & Swim program
Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.
Equal Opportunity Statement
At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.
Location: Amsterdam; Spain; Poland; Cyprus; United Kingdom; Germany
Workplace: remote
About Finom
Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.
We recently closed a €115 million Series C equity round (around $133 million), bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst, a long-term backer since 2021 known for supporting companies like Airbnb, HubSpot, KAYAK, and Stripe.
Finom's platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, aiming to simplify financial management for entrepreneurs. We're actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain.
At Finom, we’re not just redefining the entrepreneurial experience — we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.
Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business.
We are looking for a Senior Treasury Manager to build and run Finom's treasury function.
Finom safeguards a significant book of customer funds across its regulated entities. Net interest income on that book is a meaningful revenue line, and it will grow. Today the function is up and running: the money is placed, the investment policy is in place, and a large part of the book sits with an external asset manager. What we are building now is the machinery around it — an evidenced limit framework, look-through into what our managers actually hold, automated investment accounting, and a reconciled NII number we can defend to an auditor and a regulator.
That is the job. You will take part in building it, and you will run it while it is being built.
This is a hands-on role at the intersection of regulation, liquidity, and commercial impact — not a back-office position. It suits someone who has done this before in a regulated environment and wants to do it again without four layers of committee above them.
What you'll own
Liquidity and funding
Daily liquidity positioning and float management across entities and accounts
Intraday funding of payment channels; nostro and correspondent account management
Collateral and minimum-balance obligations across card schemes, T2, and credit providers
Contingency funding — the playbook for the day we need €20m by tomorrow morning
A daily treasury balance sheet — net liquidity and net capital available — that reconciles
Safeguarding and portfolio
Portfolio management of safeguarded client funds: term deposits, MMFs, short-dated debt, held directly and via external managers
Safeguarding adequacy: shortfall detection, top-up execution, same-currency discipline
Instrument eligibility screening under CRR risk-weight, maturity and WAL constraints, and UCITS/MMF rules
Independent, evidenced validation that externally managed allocations sit inside mandate — position-level look-through, daily monitoring of concentration, maturity, WAL and credit quality, breach escalation
NII forecasting, attribution, and reconciled performance reporting; treasury inputs into the financial model and company forecast
Governance and controls
Ownership of the investment policy, limit framework, and eligible-instrument register
Treasury governance: decision pack, agenda, decision log, and delegated-authority register
Pre-deal checks and post-trade evidencing, designed so that the first line executes and the second line challenges
Covenant tracking across credit facilities
Regulator, external audit, and second-line engagement on treasury and safeguarding matters
Systems and data
Selection and implementation of investment accounting and treasury tooling — a Clearwater/Advent-class implementation is already in flight and will be yours
Custodian, asset-manager and bank data feeds; API connectivity where it exists and pragmatic alternatives where it doesn't
Replacing manual spreadsheet processes with something that survives your holiday
Commercial
Bank, custodian, broker and asset-manager relationships: onboarding, commercial terms, mandate setting, service review
Challenging our managers on allocation, transparency and fees — and changing them if the answers are weak
What good looks like in the first 12 months
Investment policy and limit framework live, with treasury governance running on a documented decision log
Daily, evidenced mandate compliance across the full book — we can answer "are we inside the boundaries?" in minutes, not weeks
Investment accounting platform implemented; monthly close on the portfolio no longer manual
An NII number that is reconciled, attributed, and forecastable
A contingency liquidity playbook that has been tested rather than written
Who you are
5+ years in treasury, ALM, fixed income, or portfolio management at a regulated financial institution, EMI/PI, or asset manager
Direct experience with client money or safeguarding under PSD2 / EMD — core to this role, not adjacent to it
Experience building or materially rebuilding a treasury function, not only operating inside an established one
Strong command of bond math, yield and duration, MMF mechanics, and credit and concentration risk at instrument level
Track record of automating manual treasury processes and implementing treasury or investment accounting systems
Comfortable working with position-level data directly — you can interrogate a portfolio file rather than wait for a report
Experience with regulators, external audit, and external asset managers (mandate setting, IMA terms, performance challenge)
Sound judgement under time pressure in a lean environment with real accountability and limited cover
Strong Excel skills
Fluent English
Nice to have
Familiarity with IFRS 9 or Dutch GAAP (RJ 290) financial instrument accounting
SQL or Python
Experience in a firm transitioning toward a banking licence
Experience using AI tools (e.g. LLMs, copilots) to accelerate analytical and reporting workflows
What You Will Get In Return
Make a genuine impact on the product
Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.
Work in the EU
Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.
Become a stock options holder
Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.
Receive unwavering support and care
Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.
Work & Swim program
Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.
Equal Opportunity Statement
At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.