Location: Remote
Workplace: Remote
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
We're looking for a Lead Product Owner, Finance Systems to own the systems and workflows that power Harvey's finance organization as we scale globally. This role sits at the center of our finance technology portfolio: NetSuite as the ERP core, Zip for procurement intake and approvals, Ramp and Brex for spend and card programs, and Metronome for usage-based billing. You'll help shape the roadmap across that portfolio, prioritize competing demands, and drive changes from discovery through deployment, all in an agile and high-growth environment.
You'll partner closely with Accounting, FP&A, Revenue Operations, Procurement, and Tax, as well as teams across Business Technology (where the Finance Systems team lives) and Security, to translate business needs into scalable, well-governed solutions. This role is as much advisory as it is technical and hands-on: you'll bring thought leadership to the finance org, sit with stakeholders to understand complex and often ambiguous business problems, solution design the tools and automations, and then execute hands-on in the toolstack.
WHAT YOU'LL DO
- Act as the product owner for one or more of Harvey's core finance business process areas (order-to-cash, procure-to-pay, and/or record-to-report), along with the systems that serve them. Run discovery with process owners, define target-state process and system design, own the roadmap, and measure success based on value add output and accuracy.
- Lead the hardest problems in your domain, where there's no established pattern to configure against. That could be international expansion and the entity, currency, tax, and statutory complexity that comes with it, or new product offerings where pricing, billing model, and revenue recognition treatment have to be designed together.
- Develop and maintain a holistic architecture strategy for the finance applications ecosystem: where each system's boundaries sit, how data moves between them, and what Harvey will need short, mid and long term. Work with the owners of adjacent enterprise systems, including Workday and Salesforce, on the integrations and handoffs finance depends on.
- Find manual work and eliminate it, replacing spreadsheets, manual data entry, and email-based approvals with core configuration, automated workflows and integrations. Evaluate new functionality within existing and/or new tooling for best fit at Harvey.
- Configure, maintain, and optimize NetSuite and, dependent on business process ownership determined, own the spend and revenue system workflows that feed the ledger: Zip intake and approvals, Ramp and Brex card programs and expenses, Metronome usage ingestion and downstream invoicing logic, and future tooling for advanced revenue recognition. Understand, advise and execute on data flows, as well as the upstream product and company-wide data sources that revenue reporting depends on.
- Identify, test, and implement practical AI and automation opportunities across the processes you own in a controlled manner, with clear resulting impact of time savings and manual output eliminated.
- Own quality across your applications, ensuring lightweight SDLC to balance accuracy and agility. Partner with leadership to set best practices and serve as the mentor and escalation point for peers across Finance and Business Technology on the portfolio's hardest design questions.
WHAT YOU HAVE
- 7+ years of hands-on experience as a finance systems professional, including 5+ years of direct NetSuite experience with demonstrated complex configuration depth and supporting a global, multi-entity and multi-currency finance organization.
- Product owner or product manager experience in at least one core finance business process area (order-to-cash, procure-to-pay, and/or record-to-report), with extensive depth in that domain: discovery with process owners, target-state process design, proposing tradeoffs or workarounds, and owning a roadmap through delivery. Familiarity with the adjacent areas matters more than equal depth in all three.
- Excellent communication and stakeholder management skills at various levels of the business and technology organizations: adapting how you make a case depending on the audience, building alignment across cross-functional teams, and saying no to a request and explaining why. A track record of mentoring peers, setting technical standards, or being the expert others escalate to on hard problems.
- Demonstrated ability to solve ambiguous, high-stakes process problems without an existing playbook, operating with a high degree of autonomy while knowing when to pull others in on high-impact decisions. Examples include international expansion and multi-entity or multi-currency complexity, or new product offerings where pricing, billing model, and revenue recognition treatment have to be designed together.
- Deep understanding of leading and emerging trends in SaaS finance applications and architecture, including where automation and AI are truly driving innovation.
- Direct experience implementing best practices around change management, regression and UAT planning, segregation of duties, and regulatory requirements, while increasing efficiencies.
COMPENSATION
$175,000 - $225,500 USD
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74.
[#LI-RB1]
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Location: New York
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
We're looking for a Lead Product Owner, Finance Systems to own the systems and workflows that power Harvey's finance organization as we scale globally. This role sits at the center of our finance technology portfolio: NetSuite as the ERP core, Zip for procurement intake and approvals, Ramp and Brex for spend and card programs, and Metronome for usage-based billing. You'll help shape the roadmap across that portfolio, prioritize competing demands, and drive changes from discovery through deployment, all in an agile and high-growth environment.
You'll partner closely with Accounting, FP&A, Revenue Operations, Procurement, and Tax, as well as teams across Business Technology (where the Finance Systems team lives) and Security, to translate business needs into scalable, well-governed solutions. This role is as much advisory as it is technical and hands-on: you'll bring thought leadership to the finance org, sit with stakeholders to understand complex and often ambiguous business problems, solution design the tools and automations, and then execute hands-on in the toolstack.
WHAT YOU'LL DO
- Act as the product owner for one or more of Harvey's core finance business process areas (order-to-cash, procure-to-pay, and/or record-to-report), along with the systems that serve them. Run discovery with process owners, define target-state process and system design, own the roadmap, and measure success based on value add output and accuracy.
- Lead the hardest problems in your domain, where there's no established pattern to configure against. That could be international expansion and the entity, currency, tax, and statutory complexity that comes with it, or new product offerings where pricing, billing model, and revenue recognition treatment have to be designed together.
- Develop and maintain a holistic architecture strategy for the finance applications ecosystem: where each system's boundaries sit, how data moves between them, and what Harvey will need short, mid and long term. Work with the owners of adjacent enterprise systems, including Workday and Salesforce, on the integrations and handoffs finance depends on.
- Find manual work and eliminate it, replacing spreadsheets, manual data entry, and email-based approvals with core configuration, automated workflows and integrations. Evaluate new functionality within existing and/or new tooling for best fit at Harvey.
- Configure, maintain, and optimize NetSuite and, dependent on business process ownership determined, own the spend and revenue system workflows that feed the ledger: Zip intake and approvals, Ramp and Brex card programs and expenses, Metronome usage ingestion and downstream invoicing logic, and future tooling for advanced revenue recognition. Understand, advise and execute on data flows, as well as the upstream product and company-wide data sources that revenue reporting depends on.
- Identify, test, and implement practical AI and automation opportunities across the processes you own in a controlled manner, with clear resulting impact of time savings and manual output eliminated.
- Own quality across your applications, ensuring lightweight SDLC to balance accuracy and agility. Partner with leadership to set best practices and serve as the mentor and escalation point for peers across Finance and Business Technology on the portfolio's hardest design questions.
WHAT YOU HAVE
- 7+ years of hands-on experience as a finance systems professional, including 5+ years of direct NetSuite experience with demonstrated complex configuration depth and supporting a global, multi-entity and multi-currency finance organization.
- Product owner or product manager experience in at least one core finance business process area (order-to-cash, procure-to-pay, and/or record-to-report), with extensive depth in that domain: discovery with process owners, target-state process design, proposing tradeoffs or workarounds, and owning a roadmap through delivery. Familiarity with the adjacent areas matters more than equal depth in all three.
- Excellent communication and stakeholder management skills at various levels of the business and technology organizations: adapting how you make a case depending on the audience, building alignment across cross-functional teams, and saying no to a request and explaining why. A track record of mentoring peers, setting technical standards, or being the expert others escalate to on hard problems.
- Demonstrated ability to solve ambiguous, high-stakes process problems without an existing playbook, operating with a high degree of autonomy while knowing when to pull others in on high-impact decisions. Examples include international expansion and multi-entity or multi-currency complexity, or new product offerings where pricing, billing model, and revenue recognition treatment have to be designed together.
- Deep understanding of leading and emerging trends in SaaS finance applications and architecture, including where automation and AI are truly driving innovation.
- Direct experience implementing best practices around change management, regression and UAT planning, segregation of duties, and regulatory requirements, while increasing efficiencies.
COMPENSATION
$175,000 - $225,500 USD
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74.
[#LI-RB1]
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Location: San Francisco
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
We're looking for a Lead Product Owner, Finance Systems to own the systems and workflows that power Harvey's finance organization as we scale globally. This role sits at the center of our finance technology portfolio: NetSuite as the ERP core, Zip for procurement intake and approvals, Ramp and Brex for spend and card programs, and Metronome for usage-based billing. You'll help shape the roadmap across that portfolio, prioritize competing demands, and drive changes from discovery through deployment, all in an agile and high-growth environment.
You'll partner closely with Accounting, FP&A, Revenue Operations, Procurement, and Tax, as well as teams across Business Technology (where the Finance Systems team lives) and Security, to translate business needs into scalable, well-governed solutions. This role is as much advisory as it is technical and hands-on: you'll bring thought leadership to the finance org, sit with stakeholders to understand complex and often ambiguous business problems, solution design the tools and automations, and then execute hands-on in the toolstack.
WHAT YOU'LL DO
- Act as the product owner for one or more of Harvey's core finance business process areas (order-to-cash, procure-to-pay, and/or record-to-report), along with the systems that serve them. Run discovery with process owners, define target-state process and system design, own the roadmap, and measure success based on value add output and accuracy.
- Lead the hardest problems in your domain, where there's no established pattern to configure against. That could be international expansion and the entity, currency, tax, and statutory complexity that comes with it, or new product offerings where pricing, billing model, and revenue recognition treatment have to be designed together.
- Develop and maintain a holistic architecture strategy for the finance applications ecosystem: where each system's boundaries sit, how data moves between them, and what Harvey will need short, mid and long term. Work with the owners of adjacent enterprise systems, including Workday and Salesforce, on the integrations and handoffs finance depends on.
- Find manual work and eliminate it, replacing spreadsheets, manual data entry, and email-based approvals with core configuration, automated workflows and integrations. Evaluate new functionality within existing and/or new tooling for best fit at Harvey.
- Configure, maintain, and optimize NetSuite and, dependent on business process ownership determined, own the spend and revenue system workflows that feed the ledger: Zip intake and approvals, Ramp and Brex card programs and expenses, Metronome usage ingestion and downstream invoicing logic, and future tooling for advanced revenue recognition. Understand, advise and execute on data flows, as well as the upstream product and company-wide data sources that revenue reporting depends on.
- Identify, test, and implement practical AI and automation opportunities across the processes you own in a controlled manner, with clear resulting impact of time savings and manual output eliminated.
- Own quality across your applications, ensuring lightweight SDLC to balance accuracy and agility. Partner with leadership to set best practices and serve as the mentor and escalation point for peers across Finance and Business Technology on the portfolio's hardest design questions.
WHAT YOU HAVE
- 7+ years of hands-on experience as a finance systems professional, including 5+ years of direct NetSuite experience with demonstrated complex configuration depth and supporting a global, multi-entity and multi-currency finance organization.
- Product owner or product manager experience in at least one core finance business process area (order-to-cash, procure-to-pay, and/or record-to-report), with extensive depth in that domain: discovery with process owners, target-state process design, proposing tradeoffs or workarounds, and owning a roadmap through delivery. Familiarity with the adjacent areas matters more than equal depth in all three.
- Excellent communication and stakeholder management skills at various levels of the business and technology organizations: adapting how you make a case depending on the audience, building alignment across cross-functional teams, and saying no to a request and explaining why. A track record of mentoring peers, setting technical standards, or being the expert others escalate to on hard problems.
- Demonstrated ability to solve ambiguous, high-stakes process problems without an existing playbook, operating with a high degree of autonomy while knowing when to pull others in on high-impact decisions. Examples include international expansion and multi-entity or multi-currency complexity, or new product offerings where pricing, billing model, and revenue recognition treatment have to be designed together.
- Deep understanding of leading and emerging trends in SaaS finance applications and architecture, including where automation and AI are truly driving innovation.
- Direct experience implementing best practices around change management, regression and UAT planning, segregation of duties, and regulatory requirements, while increasing efficiencies.
COMPENSATION
$170,000 - $225,500 USD
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74.
[#LI-RB1]
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Location: Oakland, California, United States
From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.
About Us
Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data. Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions. As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact. During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites.
About the Role
We’re looking for a Staff Software Engineer, Backend to join our Reverse ETL product engineering team.
Formerly Census, we were acquired in May 2025 to augment Fivetran’s warehouse-first data movement product story. Now we’re integrating our entire product directly into the Fivetran dashboard, bringing best-in-class data activation to every Fivetran customer.
As a staff software engineer in Reverse ETL, you’ll be on the front lines of integrating data activation capabilities into the Fivetran product along every dimension – authentication, billing, data model, UI and more. You’ll be a senior member of a distributed, collaborative, agile team of engineers of varying experience levels and diverse backgrounds.
This is a full-time position based out of our Toronto or Oakland office. Our hybrid work model offers a blend of remote flexibility and in-person collaboration.
Technologies You’ll Use
Expertise in at least one interpreted language such as Python, Ruby on Rails, etc.
Hands-on experience with at least one compiled language such as C++, Kotlin, Scala, Go, Java, etc.
Solid understanding of relational databases (experience with data warehousing solutions (e.g., Snowflake) is a bonus)
Proven experience in system integration, including API consumption and development (experience with infrastructure management is a bonus)
Familiarity with leading cloud providers, such as GCP, AWS, or Azure
Experience being on-call
What You’ll Do
Make contributions to all parts of our tech stack, which comprises Ruby on Rails, Typescript, Vue, and AWS.
Be comfortable “filling in the gaps” in product / design specs. The prospect of being able to prototype to test ideas out before committing to building is exciting to you.
Work closely with our product team, leaders, and customers to help design and develop features that make Fivetran the one-stop shop for data activation.
Mentor early-career engineers, perform thoughtful and constructive code reviews, advise on best practices, provide project-level leadership, operate across teams, departments, and time zones.
Lead major projects, from driving research spikes, to writing and socializing design documents, to planning the implementation and rollout
Skills We’re Looking For
Can build things end-to-end. Our engineers build, deploy and maintain their code.
Is adept with data, backend systems, APIs, and UI components.
Is customer-focused, with an eye for building delightful product experiences and developer experiences.
Approaches new problems with a scrappy optimism, with a bias towards action.
Thrives in ambiguous environments where you get to work directly with customers and make decisions that build trust and have a huge impact on the business.
Present and available online for synchronous and asynchronous collaboration with a team distributed across North America.
Able to work in-person in our Toronto/Oakland office 2 days per week.
#LI-HYBRID #LI-AM1
The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role. Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process.
Oakland Pay Range
$196,033
—
$245,041.50 USD
Perks and Benefits
100% employer-paid medical insurance
*
Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off.
RSU stock grants*
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
*
May vary by country and worker type - please reach out to your recruiter for more information
Click
here
to learn more about Fivetran's Benefits by Region.
We’re honored to be
valued at over $5.6 billion
, but more importantly, we’re proud of our
core values of Get Stuck In, Do the Right Thing, and One Team, One Dream
. Read about us in
Forbes
.
Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.
To learn more about Fivetran’s culture and what it’s like to be part of the team,
click here
and enjoy our video.
To learn more about our candidate privacy policy, you can
read our statement here
.
We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this
form
. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.
Location: San Francisco
We are looking for a detail-oriented team player with a passion for workplace design to take ownership of global workplace design and project execution
. Joining the Workplace team, you will report to the Head of Global Workplace & Real Estate and execute both short- and long-term projects to support Asana’s global expansion
. The Workplace team supports every Asana by creating welcoming, comfortable, and inclusive environments where everyone can perform at their best
.
This role is based in our San Francisco office with an office-centric hybrid schedule
. The standard in-office days are Monday, Tuesday, and Thursday
. Most Asanas have the option to work from home on Wednesdays
. Working from home
on Fridays depends on the type of work you do and the teams with which you partner
. If you're i
nterviewing for this role, your recruiter will share more about the in-office requirements
.
What you’ll achieve
Lead the planning and execution of all new office builds, construction, and reconfigurations across global temporary (co-working) and leased spaces
.
Develop, maintain, and implement workplace design and graphic standards across all office locations
.
Collaborate closely with local Workplace leads to ensure design alignment, seamless office expansion, and high end-user satisfaction
.
Oversee design-related purchasing, including global furniture vendor management, quotes, and procurement
.
Source local furniture and environmental branding vendors globally, maintaining a resource directory and assisting site leads as needed
.
Manage project budgets, billing, CAPEX and OPEX cost roll-ups, and annual financial tracking
.
Oversee global occupancy and space planning, act as the space planning software administrator, and deliver monthly analytics, test fits, and occupancy projections
.
Drive the workflow for desk moves and department relocations while providing ongoing training and support to site leads and space captains
.
About you
Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making
.
6–8+ years of experience in space planning, interior design, and project management
.
Bachelor’s degree in interior design, architecture, or a related technical field
.
Proven proficiency with AutoCAD and Adobe Creative Suite; familiarity with SketchUp or OfficeSpace is a plus
.
Meticulous planner and problem-solver who effectively prioritizes and manages multiple simultaneous projects under tight schedules
.
Strong cross-functional communicator skilled in building collaborative relationships across all levels and managing global vendors across time zones
.
Experienced in managing CAPEX/OPEX budgets, financial tracking, and transparent project status reporting
.
Portfolio or website demonstrating experienc
e in office design, environmental graphics, and spatial planning
.
At Asana, we're commit
ted to building teams that include a variety of backgrounds,
perspectives, and skills, as this is critical to helping us achiev
e our mission
. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply
.
What we’ll
offer
Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on
our path to achieving our mission
. We b
elieve that compensation should be reflective of the value you
create relative
to the market value of your role
. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit
.
For this role, the estimated ba
se salary range is between $133,000 - $151,000
. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process
. Th
e listed range above is a guideline, and the base salary range for this role may be modified
.
In addition to base salary, your compensation package may include additional components such as equity, sales incentive pa
y (for most sales roles), and benefits
. If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role
.
We strive to provide equitable and competitive benefits packages that support our empl
oyees worldwide and include
:
Mental health, wellness & fitness benefits
Career coaching & support
Inclusive family building benefits
Long-term savings or retirement plans
In-office culinary options to cater to your dietary preferences
These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations
. If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role
.
#LI-Hybrid
About us
Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.
We believe in supporting people to do their best work and thrive. Our goal is to ensure that Asana upholds an environment where all people feel that they are respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.
Join Asana’s Talent Network
to stay up to date on job opportunities and life at Asana.
Location: London
Workplace: onsite
ABOUT APOLLO RESEARCH
Apollo Research is an AI safety organization that works on the detection of scheming (e.g., building evaluations), the science of scheming (e.g., model organisms), and scheming mitigations (e.g., anti-scheming and control). We work closely with multiple frontier AI companies. At Apollo, we aim for a culture that emphasizes truth-seeking, being goal-oriented, giving and receiving constructive feedback, and being friendly and helpful. If you're interested in more details about what it's like working at Apollo, you can read more here.
We're a team of ~35 in London and Europe, we're opening a new office in San Francisco, and we're growing fast.
THE OPPORTUNITY
The Finance team consists of the Head of Finance and an interim transactional processor. You will be Apollo's second full-time Finance hire, reporting to the Head of Finance. You will own financial operations, accounting, reporting, and compliance.
AI is embedded across the business, and Apollo Finance is no different. You will work with the Head of Finance to build a finance function from first principles that scales ahead of the business's growth. You'll be expected to build and leverage AI agents and clean architecture to eliminate, simplify, and automate manual work at scale.
There is no legacy finance function to inherit, so you will build your subfunctions from the ground up. This role is suited to someone who is happy to get their hands dirty in the details of the operation, skilled at handling data, and driven to find more effective ways of doing things.
The manual processing work should reduce significantly as you and the Head of Finance build out the systems, processes, and controls. Initially, your time will be split between:
Day-to-day transactional processing and bookkeeping, replacing the interim processor (50%)
Building out new systems, processes, and controls (25%)
Eliminating, simplifying, and automating existing processes and controls (10%)
Ad hoc work, e.g., monthly close, reporting, and compliance (15%)
The team is deliberately lean and uses a sophisticated tech stack. This is not a position where you'll be one of many; you'll have significant exposure and be central to how the function evolves as the business scales, with a clear path to Financial Controller.
RESPONSIBILITIES
Run day-to-day financial operations (Order-to-Cash and Procure-to-Pay):
Process and match supplier invoices, card expenses, and bank receipts and payments
Prepare supplier payments
Onboard customers and suppliers, keeping their metadata up to date
Invoice customers and manage collections
Run accounting and reporting (Record-to-Report):
Establish a repeatable monthly close, preparing manual journals and accounting judgments on accruals, prepayments, accrued and deferred revenue, payroll, intercompany, and project accounting
Prepare supported reconciliations for every balance sheet account, and maintain a quantified risks and opportunities list
Produce a monthly pack that ties to the ledger and reads the way operators run the business: P&L, balance sheet, and cash flow, month and year to date; one headline variance against budget; and department and research-versus-commercial views
Deliver cash visibility:
Prepare the weekly 13-week direct cash forecast, including running scenarios for the Head of Finance and COO
Reconcile forecasts to actual bank movements, explain and report variances, and improve the forecasting assumptions week on week
Support the Head of Finance in building effective systems, processes, and controls:
Eliminate, simplify, and automate manual work, processes, and controls at scale, leveraging AI agents and automation
Document critical workflows so they do not depend on one person
Manage the finance tech stack, and support the Head of Finance in implementing new systems
Manage compliance:
Support the Head of Finance in ensuring Apollo complies with relevant laws and regulations across the jurisdictions in which we operate, coordinating with advisors where necessary: statutory accounts, taxes, transfer pricing, R&D tax credits, audits where required, and expenditure responsibility requirements for grants
WHAT SUCCESS LOOKS LIKE
Build and run a best-in-class finance operation.
Support the Head of Finance in building and improving the systems, processes, and controls for the core business cycles (O2C, P2P, R2R) to: (a) capture transactions at source with the right accounting, timing, and metadata; and (b) eliminate, simplify, and automate manual work at scale.
Work month on month to reduce the lag between a transaction's economic event and its appearance in the books, and to reduce manual processing hours, baselined in month two. Maintain sales invoice accuracy at 100%, aged debtors below 15 days, and suppliers paid on the due date 100% of the time.
Build and run a fast, dependable close.
All entities closed to year-end quality every month: working day five within six months of joining, and working day three within nine months. Supported balance sheet reconciliations for all accounts, with a quantified risks-and-opportunities list. No restatements or surprises to the board.
Build and prepare reporting that informs and forces decisions.
A monthly pack within two months of joining that explains performance across P&L, balance sheet, and cash flow for the month and year to date, with department and research-versus-commercial views. It leads with the most important budget variance and explains what happened, why, and what needs attention.
A weekly 13-week direct cash flow forecast, with scenarios, refreshed weekly. Forecast accuracy improves week on week, and within three months of joining the forecast informs and forces the right decisions on liquidity and working capital.
Build and run the financial compliance calendar.
Covers all relevant laws and regulations across every jurisdiction in which we operate, including R&D tax credits, audits, and expenditure responsibility requirements for grants. Compliance is fully up to date within three months of joining.
REQUIREMENTS
Sound accounting judgment.
You are a qualified accountant (ACA, ACCA, CIMA, or CPA) with at least two years' post-qualification experience at a small, UK company. You reason confidently through cut-off, accrued and deferred revenue, accruals and prepayments, payroll, and project accounting. You know when to ask for specialist advice rather than guess. You are skeptical by default.
Personal ownership of a fast close.
You have personally (not through a team) run monthly closes end to end to working day five, with supported reconciliations for every balance sheet account. You have personally produced multi-dimensional management accounts (product, channel, region) with variances to budget, built around how operators run the business.
Balance-sheet-first mindset.
For any account, you can explain what the number is, how it got there, how and when it settles or unwinds, and what happens if it does not.
International group experience.
You have practical experience of intercompany accounting and consolidation, you have worked with at least one overseas entity (US preferred), and you know UK statutory reporting.
Hands-on builder.
You have built, materially improved, or repaired a finance process, control, or set of books. You prioritize the material problems. You are a high-agency, first-principles problem solver who can take a problem, break it down logically, and find a solution. You are comfortable making decisions with incomplete information.
Fast, accurate transactional processing.
You process invoices, card receipts and bills, and cash receipts and payments.
Architecture-minded and data-literate.
You think in systems, not processes. You are fluent in a cloud ledger (Xero, QuickBooks Online, Campfire, Light, Rillet, or DualEntry) and strong in spreadsheets. You understand how data and workflows fit together. You can validate integrations, imports, mappings, and automated outputs.
High standards.
You have exceptional attention to detail, integrity, and strong numerical ability. You are tenacious enough to call a customer for the fifteenth time. You communicate clearly with non-finance colleagues.
NICE-TO-HAVES
2+ years at a VC-backed or founder-led high-growth scale-up (Series A to C), ideally through a first audit. You know how a young company works.
2+ years in deep-tech, R&D-heavy, or software businesses. You are comfortable with R&D tax credits, grant reporting, capitalization judgments, cloud and compute costs.
2+ years' experience with project or professional services accounting. You are comfortable with subscription, license, or usage-based billing and revenue recognition.
Practical experience simplifying and automating processes, controls, and workflows, and implementing AI tooling in a live finance function
Experience coordinating UK and US accounting and tax providers.
1+ years' experience with a modern AI-native ERP (Campfire, DualEntry, Rillet, or Light).
Demonstrable experience using AI agents and automation daily, as well as deploying them in real finance functions. You are comfortable using no-code tools (n8n, Zapier), MCP, and coding agents.
Interest in AI safety and Apollo's mission. You're curious about what we do and why it matters.
BENEFITS
This role offers market competitive salary and competitive benefits.
Salary: £107,000–£145,000
Flexible work hours and schedule
Unlimited vacation
Unlimited sick leave
Up to six months of paid parental leave
Comprehensive health, dental, and vision insurance
Retirement savings with competitive employer matching
Lunch, dinner, and snacks are provided on workdays
Paid work trips, including staff retreats, business trips, and relevant conferences
A yearly $1,000 (USD) professional development budget
LOGISTICS
Target start date:
Late Q4 2026 to early Q1 2027. We can be flexible to accommodate notice periods.
Role type:
Full-time
Location:
In-person at our London office, with flexible hours and some WFH arrangements
Reports to:
Head of Finance
Right to work:
Applicants must have the right to work in the UK. We are unable to provide visa sponsorship for this role.
HIRING PROCESS
Apply using the application form and attach your CV. We review applications on a rolling basis, so we encourage you to apply early.
Initial conversation (30 minutes)
Take-home assignment (3 hours)
Technical interview #1 with the Head of Finance (1 hour)
Technical interview #2 with the Head of Finance (1 hour)
Interview with the COO (1 hour)
Offer and reference checks
Equality Statement: Apollo Research is an Equal Opportunity Employer. We value diversity and are committed to providing equal opportunities to all, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
Your Privacy and Fairness in Our Recruitment Process: We are committed to protecting your data, ensuring fairness, and adhering to workplace fairness principles in our recruitment process. To enhance hiring efficiency, we use AI-powered tools to assist with tasks such as resume screening. These tools are designed and deployed in compliance with internationally recognized AI governance frameworks. Your personal data is handled securely and transparently. We adopt a human-centred approach: all resumes are screened by a human and final hiring decisions are made by our team. If you have questions about how your data is processed or wish to report concerns about fairness, please contact us at info@apolloresearch.ai.
Location: remote (Armenia)
More than 30,000 subscription apps run on Adapty: $5B in revenue tracked, 4B users served, 80B API calls a month. That's one of the richest datasets in the app economy. Our mission is simple: make apps rich.
We are a team of 210+ passionate, product-driven people who love solving big challenges. Backed by top investors like 500 Startups and Surface Ventures, we are building one of mobile's fastest-growing SaaS companies and aiming for number one worldwide.
WHAT THIS ROLE IS ABOUT
Adapty powers subscriptions for thousands of mobile apps, and our clients don't come to us for a billing tool, they come to grow subscription revenue. This role exists to make that happen.
You'll own a portfolio of 30-40 apps and act as their growth partner: understanding their funnel from ad click to purchase, finding where money leaks out, and bringing them concrete recommendations on paywalls, pricing, and A/B tests. You will be a sparring partner who knows subscription monetization as well as our clients do.
This isn't a ticket-answering job. Proactiveness, retention, adoption, and expansion in your portfolio are yours to drive, which means you'll spend your time in analytics dashboards and in strategic conversations, and you'll be comfortable turning a good insight into a commercial one.
WHAT YOU'LL BE DOING
- Own a portfolio of 30-40 clients. You'll be the main point of contact and the person accountable for their retention, health, and growth.
- Onboard new clients. After handoff from Sales, guide them through integration, help them build their first funnel and paywall, and get their campaigns live.
- Close product adoption gaps. Audit how each client actually uses Adapty, spot underused features, and drive them to full adoption. Identify at-risk accounts early and act before renewal is in question.
- Drive account growth. Run paywall and UA analyses, and come to clients with concrete A/B test recommendations that move their subscription revenue, not generic check-ins.
- Unlock and close cross-sells. Identify expansion potential across the product line and own those deals through to closed-won.
- Be the voice of the customer. Gather and relay feedback, bugs, and feature requests to the product team, and follow up so critical issues actually ship.
- Know the product inside and out. You'll be expected to answer detailed technical questions and support complex use cases without escalating everything.
WHAT WE'RE LOOKING FOR
- Hands-on experience with in-app subscriptions. You've worked with subscription monetization directly, not just adjacent to it.
- Full-cycle mobile growth background. Ideally you've owned traffic acquisition through to purchase: UA, funnel optimization, monetization, A/B testing.
- Fluent English, written and spoken.
- Comfortable with sales. You're not afraid to open a commercial conversation, ask for the expansion, and close it.
- Sharp mind and strong communication. You can hold a strategic conversation with a founder or a growth lead and be taken seriously.
- Independent and proactive. We don't micromanage — you own your accounts and your numbers.
NICE TO HAVE
- Experience at a SaaS company in the mobile industry
- Working knowledge of Amplitude, Meta Ads, and creative testing.
- Track record of measurable account expansion or upsell in a previous CS role.
- Familiarity with support/CRM tools.
WHAT'S IN IT FOR YOU
- Strong product with industry-best metrics. Adapty is among the top 5% fastest-growing SaaS companies.
- Exceptional compensation directly tied to your results.
- Direct communication and ownership. No bureaucracy, no politics, just impact.
- Flexible remote work. Join us from anywhere or work onsite in our Belgrade or London offices.
- Professional support. Language learning, sports, health insurance, laptop coverage, and more.
Location: Belfast, Northern Ireland, Remote
Workplace: remote
Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalised and profitable guest experiences. As a result, our digital ordering, payment, loyalty and guest engagement solutions enable brands to do more with less and make every guest feel like a regular.
While our roots are in NYC, we’re intentionally investing in Belfast and Northern Ireland as a key hub, with an established leadership presence, a local team, and community for the long term. This role is fully remote, offering you flexibility to work from anywhere within NI.
Your new role
In this role, you’ll join as a Software Engineer on the ‘BrandX’ team, which is part of the wider ‘Order Engineering’ group.
BrandX (Brand Experience) builds the tools restaurant brands and Olo's internal teams use to run their business on Olo. We own the Dashboard that brand operators log into every day, the internal Admin application, and the billing and invoicing systems that turn platform usage into invoices. We also own how brands sign in and manage their users, including SSO and two-factor authentication, and we are building Olo AI Assist, a natural-language assistant inside the Dashboard.
The team is seven engineers spread across the US and Europe, and you'd be our first hire in Northern Ireland. Because the team sits between brands, Finance, and the rest of Order Engineering, the work is varied. One week you might be shipping a new Dashboard settings page, the next you're tracing a billing discrepancy across our finance integrations or teaching Olo AI Assist a new skill so a brand can update hours across hundreds of stores just by asking. You'll pair with senior engineers, review and ship code most days, and use Claude Code as a normal part of how you work.
How you’ll make an impact
Learn the BrandX domain and technology stack, and get to know the brands, Finance partners, and Order Engineering teams we work with.
Own small-to-medium features end to end, from understanding the requirement to shipping it, with senior engineers available when you need them.
Write code that meets our standards, and participate in code reviews as both author and reviewer.
Build reliable and maintainable software, with test coverage that matches the risk of the change.
Contribute to the team’s delivery pipeline, including test coverage, CI, and deployment practices.
Use Claude Code and GitHub Copilot as your default way of building, and help the team push what these tools can do.
Troubleshoot and debug production issues, learning how our systems fit together along the way.
Participate in team ceremonies such as daily stand-ups and retrospectives, sharing updates and feedback.
Take part in learning activities, including game days and training sessions, to build familiarity with Olo’s tools and processes.
Join the on-call rotation, with responsibilities that grow as you learn the team’s systems.
What will set you up for success
Bachelor’s Degree in Computer Science, Software Engineering, or a related field, or equivalent practical experience.
1 to 3 years of professional software engineering experience, or a strong portfolio of shipped projects.
Working knowledge of C# and .NET, and comfort reading code you didn't write.
Some experience building web UIs. We use React and TypeScript, but any modern framework is a fine starting point.
Comfortable with SQL and relational data. A lot of our work is understanding how data moves between systems.
You understand the difference between unit, integration, and end-to-end tests and when each one earns its place.
AI coding agents are your default way of working. You use tools like Claude Code daily, you can explain the fundamentals underneath what they generate, and you're excited about a team that expects you to push them further.
You ask questions early, write things down, and are comfortable working with colleagues in other time zones.
About Olo
Olo is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 800 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular. Learn more at olo.com.
Applicant Privacy Notice (United Kingdom)
Location: El Salvador; Colombia; Nicaragua; Honduras; Ecuador; Guatemala
We are seeking an energetic, outgoing, and exceptionally personable Bilingual Virtual Front Desk & Insurance Specialist to serve as the vital front-line ambassador for a fast-growing U.S.-based mental health practice. Combining high-volume inbound/outbound phone management, patient scheduling, and light insurance verification support, this is a highly patient-facing, high-touch role.
We are specifically seeking a candidate with an upbeat, warm, confident, and engaging phone demeanor in both English and Spanish. Rather than a passive assistant, the practice requires a self-directed problem-solver who takes complete ownership of patient inquiries, manages heavy call volumes with ease, and provides an compassionate, outstanding experience for individuals seeking mental health and TMS therapy services.
Working Environment & Core Schedule
Role Title:
Bilingual Front Desk & Insurance Verifications/Auths Specialist
Status:
Full-Time (40 Hours / Week)
Schedule:
Monday – Friday, 9:00 AM – 6:00 PM EST (US Eastern Standard Time)
Language Requirement:
Fully Bilingual (Fluent English & Spanish - Non-Negotiable)
Practice Specialty:
Psychiatry, Mental Health & TMS Therapy
Top 3 Daily Tasks
High-Volume Front Office Communication:
Handle high-volume inbound and outbound patient calls (50–150 calls per day) using Weave, delivering exceptional customer care, answering treatment inquiries, and scheduling appointments.
Patient Scheduling & Intake Management:
Manage provider calendars, guide prospective mental health and TMS therapy patients through the intake process, and assist with general administrative requests.
Insurance Verifications & Authorizations (Support):
Provide occasional, targeted support with verifying insurance eligibility, checking benefit coverage, and navigating payer portals as needed.
Core Responsibilities
Inbound & Outbound Phone Operations:
Serve as the primary voice of the practice using Weave, answering patient calls, conducting follow-up outreach, and managing appointment confirmations, cancellations, and reschedules in English and Spanish.
Patient Inquiry & Care Coordination:
Warmly address non-clinical questions regarding psychiatry, TMS therapy, and mental health services, guiding patients smoothly into the practice's care pipeline.
Administrative Front Desk Support:
Maintain accurate patient records, organize digital intake workflows, update patient charts, and manage daily calendar tasks using Google Workspace tools and GoHighLevel.
Insurance & Auth Support:
Perform secondary insurance eligibility checks, verify coverage details on payer platforms, and assist with prior authorization documentation when necessary.
Proactive Problem-Solving:
Identify administrative bottlenecks, manage high call density with composure, and maintain high patient satisfaction across every interaction.
Requirements
Bilingual Fluency:
Fluent, natural spoken and written English and Spanish.
U.S. Practice Experience:
Minimum 2+ years of direct experience supporting a U.S.-based medical practice in a front-office, administrative, or patient-coordination capacity.
Engaging Phone Demeanor:
A bubbly, upbeat, warm, and highly confident phone presence—capable of building instant rapport without sounding scripted, timid, or robotic.
Phone & Scheduling Proficiency:
Proven background handling inbound/outbound calls, patient scheduling, and customer service.
Lead & Growth Mindset:
Comfort making outbound calls to prospective patients, addressing barriers to care, and guiding leads toward booking appointments.
Problem-Solving Ability:
Proven track record of working independently, following through on tasks without constant direction, and bringing solutions to operational challenges.
HIPAA Compliance & Setup:
Strong understanding of HIPAA guidelines and a quiet, private, HIPAA-compliant home workspace equipped with a high-speed computer setup and a clear noise-canceling headset.
Strongly Preferred
Lead Conversion & Sales:
Background in patient acquisition, medical sales, or lead conversion.
Specialty Practice Models:
Direct experience in Direct Primary Care (DPC), Concierge Medicine, Medical Spa, Wellness, or Cash-Pay practice environments.
Membership Billing:
Hands-on experience with recurring membership billing models and membership CRM/lead management platforms.
Ideal Candidate Profile
You are a vibrant, articulate, and resourceful bilingual coordinator who loves connecting with people over the phone. You treat every patient and prospective lead like a VIP, take immense pride in keeping clinic workflows organized, and take full ownership of helping a medical practice grow.
Location: Queens, United States
Workplace: on-site
A growing, well-respected gastroenterology practice with three physicians, three nurse practitioners, and a five-person front desk team is seeking an experienced Office Manager. This person will oversee daily office operations, support the front desk team, and keep patient scheduling, insurance verification, and authorizations on track.
The practice offers a paid one-hour lunch break and flexibility when personal scheduling needs arise. The selected candidate will have an opportunity to train alongside the current Office Manager before taking over the role.
Responsibilities
Supervise front desk staff and coordinate schedules, vacation coverage, and absences.
Oversee patient registration, appointment scheduling, insurance verification, and authorizations.
Review upcoming procedures to confirm required authorizations are complete and documented.
Serve as the main point of contact when staff needs help resolving operational issues.
Participate in interviewing, hiring, training, and staff management.
Coordinate with physicians, nurse practitioners, referring primary care offices, imaging providers, and pharmaceutical representatives.
Manage office supplies and help at the front desk during busy periods.
Qualifications
Previous experience in a medical office, including staff supervision or office operations.
Strong understanding of patient scheduling, insurance coverage, billing processes, and prior authorizations.
Excellent organization, communication, and problem-solving skills.
Gastroenterology practice experience is highly preferred; primary care experience is also relevant.
Experience with MD Land is a plus, but training is available.
Location: Remote; Seattle, WA; London; New York, NY; San Francisco, CA
Workplace: Remote
We are building AI to simulate the world through merging art and science.
We believe that world models are at the frontier of progress in artificial intelligence. Language models alone won’t solve the world’s hardest problems – robotics, disease, scientific discovery. Real progress requires models that experience the world and learn from their mistakes, the same way that humans do. And this kind of trial and error can be massively accelerated when done in simulation, rather than in the real world.
World models offer the most clear path to general-purpose simulation, changing how stories are told, how scientific progress is made and how the next frontiers of humanity are reached.
Our team consists of creative, open minded, caring and ambitious people who are determined to change the world. We aspire to continuously build impossible things and our ability to do so relies on building an incredible team. If you are driven to do the same, we'd love to hear from you.
*Titles posted to our careers page are updated regularly to best advertise the role and expected seniority, but internally we have a flat titling system with two types of titles: one for individual contributors and one for people managers.
ABOUT THE ROLE
Open to hiring remote across North America and London — we also have offices in NYC, San Francisco, Seattle, and London.
We're building a tool that makes content creation easy and accessible for all types of creatives. Our users love it. Runway has an actively engaged and growing community of passionate artists and creators worldwide. And we're scaling the systems behind our support team so we can keep delivering delightful experiences as that community grows.
We're looking for a Support Systems Engineer who ships production code, not tickets and specs: someone who takes a fix from proposal to merged PR themselves. This role reports directly to the Head of Customer Experience.
WHAT YOU’LL DO
- Own the AI support agent, our ticketing system and other Support tools end to end: authentication (JWT), response logic, routing, escalation paths and tone, tested in staging before it sees live traffic
- Ship daily product changes that remove ticket volume. Recent example: extending automatic refund eligibility to one-click credit purchases, accidental upgrades and month-based proration on annual terms
- Build and maintain internal CX tooling as real software, not one-offs: scripts, jobs, dashboards, admin surfaces
- Run QA and evals with real test suites and pass/fail rubrics, plus monitoring and alerts for outages, bugs and volume spikes
- Own releases: staged rollouts, a regression suite before every ship, clear rollback criteria, a writeup when something reaches production
- Build the CX reporting the org runs on: volume, deflection, CSAT, reply and resolution time, escalation accuracy, agent spend. You own the correctness and availability of the queries.
- Build and stage the guardrails on refunds, account changes and anything touching money or PII, including the audit trail
- Keep the knowledge base accurate and structured for the agent to parse, and manage the handoff into the ticketing system
- Keep the CX roadmap and the coverage model current, sequenced against priorities set by the Head of CX, so gaps show up before they bite
- Run the day-to-day with our AI platform vendor: weekly working session, joint roadmap, issues filed with reproductions
- Carry signal across teams: Product and Engineering on bugs and rollouts, Customer Education on self-serve, community on Discord and the forums, GTM and Analytics on routing and reporting
WHAT YOU’LL NEED
- 5+ years in Customer Experience, Support Engineering or Support Operations, with real time spent writing code
- You ship production code in codebases you didn't write: read TypeScript, trace logic through someone else's service, put up a PR that survives review. Our stack is TypeScript and Node.js on AWS
- Hands-on experience building and tuning AI or LLM-powered support workflows: prompt and context engineering, routing, escalation design, evals
- SQL experience. You own the reporting, so you shouldn't be waiting on Analytics for it
- Code-level experience with a billing or payments API: invoices, prorations, refunds. A large share of consumer tickets live here
- Git, PR review, CI, staging and feature flags as your default way of working
- Real QA and eval experience: you can define rubrics, build test suites and calibrate against what good looks like
- Judgment about where a fix belongs, in code, in the agent or in the knowledge base
- A track record carrying signal between support, product and other functions and turning it into action
- Comfort managing your own work in a fast-moving environment, high ownership and high autonomy
- Genuine interest in AI, creative tools or both
WHAT SETS YOU APART
The most successful person in this role treats the agent and the systems around it like a product they own. They watch where it fails, ship the fix and check whether it worked. They build reporting people actually use. And they show up with improvements no one asked for yet.
FOR YOUR APPLICATION
During our interview process, you'll have several chances to get acquainted with the Runway product and use all the features our team has built, and that starts now. As part of your application, instead of a cover letter, we ask that you try out the Runway product, specifically build a custom workflow.
Runway strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity for our team. Our salary ranges are based on competitive market rates for our size, stage and industry, and salary is just one part of the overall compensation package we provide.
There are many factors that go into salary determinations, including relevant experience, skill level and qualifications assessed during the interview process, and maintaining internal equity with peers on the team. The range shared below is a general expectation for the function as posted, but we are also open to considering candidates who may be more or less experienced than outlined in the job description. In this case, we will communicate any updates in the expected salary range.
Lastly, the provided range is the expected salary for candidates in the U.S. Outside of those regions, there may be a change in the range, which again, will be communicated to candidates.
WORKING AT RUNWAY
Great things come from great teams. https://www.youtube.com/watch?v=kwmj4ato2kw&ab_channel=Runway We’d love to hear from you.
We’re committed to creating a space where our employees can bring their full selves to work and have equal opportunity to succeed. So regardless of race, gender identity or expression, sexual orientation, religion, origin, ability, age, veteran status, if joining this mission speaks to you, we encourage you to apply.
More about Runway
- Universal World Simulator https://runwayml.com/world-simulator.html
- GWM-1 https://runwayml.com/research/introducing-runway-gwm-1
- Gen-4.5 https://runwayml.com/research/introducing-runway-gen-4.5
- General World Models https://runwayml.com/research/introducing-general-world-models
- Robotics SDK https://runwayml.com/research/introducing-runway-gwm-1#robotics-section
- Conversational Real-time Agents https://runwayml.com/research/introducing-runway-gwm-1#avatars-section
- Runway Studios https://runwayml.com/studios
We're excited to be recognized as a best place to work:
Crain's https://www.crainsnewyork.com/awards/best-places-work-2023 | InHerSight https://www.inhersight.com/companies/best/city/new-york-city-ny | BuiltIn NYC https://builtin.com/awards/new-york-city/2024/best-places-to-work | INC https://www.inc.com/best-workplaces/2024
Location: United States (Remote)
Global Trade Compliance Manager
Operations · Full-time · Remote (United States) · Hours 9am - 5pm EST
About Nysonian:
Nysonian is a consumer products company built around two brands: NOBL and Flo Pilates. We are building the next phase of the US-based business across physical products, software, and subscription experiences.
NOBL is a functional travel brand built around a simple idea. Travel products should solve real problems, not just look better. Every feature is designed to eliminate friction from the travel experience, from seamless organization and easy access to tracking, connectivity, and protection.
Flo Pilates brings studio-quality Pilates into the home through connected fitness hardware, content, and subscription experiences.
Across both brands, we are building product ecosystems that deepen the customer relationship beyond the initial purchase and create recurring value over time. We are looking for builders who want ownership, speed, and the ability to shape products at scale.
The Opportunity:
Nysonian is hiring a Global Trade Compliance Manager to to own the company's end-to-end import/export compliance program across all origin and destination markets. This role is responsible for export documentation and compliance out of China, Vietnam, Thailand, and Cambodia, and for import/customs clearance compliance into the UAE, UK, EU, Australia, Canada, the USA, and Mexico — including HS/HTS classification, importer- of-record (or equivalent) obligations, and duty/tariff management in each jurisdiction, to a standard of 100% compliance. The role works closely with the China/Southeast Asia buying and sourcing teams, the Mexico manufacturing facility, customs brokers and freight forwarders in each market, and surety/bond providers, to keep shipments compliant and identify and resolve compliance risk before it becomes a liability.
What You'll Own:
Own end-to-end export documentation and compliance for shipments originating from China, Vietnam, Thailand, and Cambodia, including commercial invoices, packing lists, certificates of origin, and each origin country's export licensing/permit requirements.
Own end-to-end import and customs clearance compliance for shipments into the UAE (Dubai Customs / GCC), UK (post-Brexit customs, EORI), EU (EU customs union, EORI), Australia (Australian Border Force), Canada (CBSA), the USA (CBP), and Mexico (SAT/Aduana).
Manage and maintain HS/HTS code classifications across the full product catalog for NOBL Travel, Flo Pilates, and other Nysonian brands, mapping classifications correctly to each destination market's tariff schedule.
Act as the primary point of contact for the customs clearance process in each market, coordinating directly with local customs brokers, freight forwarders, carriers, and customs authorities to resolve entry issues, holds, and requests for information.
Manage Importer of Record (or equivalent, e.g., EORI holder) responsibilities and obligations in every import market, maintaining 100% compliance with each jurisdiction's customs regulations, bonded entry requirements, and recordkeeping standards.
Monitor and manage customs surety bonds and guarantees where applicable (e.g., the U.S. bond program with Avalon Risk Management), including bond sufficiency, claims, and provider relationships, and lead resolution of any bond or liquidated damages matters.
Lead the response to customs compliance actions and enforcement notices from any origin or destination authority (e.g., CBP liquidated damages notices, requests for information), coordinating internally and with outside counsel or brokers as needed.
Identify and apply free trade agreement and preference programs to reduce duty exposure (e.g., USMCA, EU/UK- Vietnam FTA, ASEAN trade agreements, GCC arrangements, AANZFTA), and assess rules-of-origin risk — particularly for products manufactured in Mexico with components sourced from China, where dual-origin
exposure exists.
Monitor changes in tariff policy, trade agreements, and trade remedy actions (e.g., U.S. Section 301/232, EU CBAM, safeguard duties) across all markets, and translate them into landed-cost impact and mitigation recommendations for leadership.
Partner with the China/Southeast Asia buying teams and the Mexico manufacturing facility to ensure sourcing, bill-of-materials, and country-of-origin documentation support accurate classification and compliant entries in every market.
Build and maintain internal SOPs, recordkeeping systems, and training materials to standardize export and import compliance practices across all origin and destination countries.
Prepare compliance reporting and risk summaries for leadership, flagging open exposures by country (e.g., open enforcement cases, bond claims) and recommended next steps.
Skills & Qualifications:
5+ years of experience in international trade compliance spanning both export (Asia-origin) and import compliance across multiple destination markets, ideally supporting a consumer goods or e-commerce company.
Hands-on experience with HS/HTS classification and customs entry processes across more than one jurisdiction (e.g., US, UK/EU, Canada, Australia, or GCC).
Working knowledge of Importer of Record / EORI-equivalent obligations, customs bonds/guarantees, and customs enforcement actions (e.g., CBP liquidated damages, CF-28/CF-29 notices).
Familiarity with rules of origin under USMCA and other applicable free trade agreements, including multi-country manufacturing scenarios (e.g., China-origin components assembled in Mexico).
Experience working with customs brokers and freight forwarders across multiple countries, and coordinating export procedures with factories/sourcing offices in China, Vietnam, Thailand, or Cambodia.
Strong attention to detail and comfort owning compliance outcomes independently across jurisdictions, with a track record of driving issues to resolution.
Excellent written and verbal English communication skills, with the ability to coordinate across teams and time zones in Asia, the Middle East, Europe, and North America.
Licensed Customs Broker (LCB), CCS/CBIP, or an equivalent international trade compliance certification is a plus but not required.
Compensation
We use a market-based approach to compensation.
This role also offers performance-based rewards tied to business impact. Your starting compensation will be based on your location, experience, and qualifications, with increases over time tied to performance, role growth, and company impact.
Why You Will Love Working At Nysonian:
Our Culture
We are founder-led and operate with speed, direct communication, and clear accountability
We believe in exceptional management and invest in tools and opportunities to connect with colleagues
We build products that positively impact millions of people's lives
AI is intentionally embedded in how we work, create, and scale, supporting innovation and impact
Senior leaders are expected to create structure, make decisions, and stay close to execution
Growth & Development
Competitive pay and meaningful opportunities for performance-based advancement
Direct ownership of strategy, systems, execution, and team buildout within your function
Opportunity to build and scale a meaningful part of the business across two hardware-backed consumer brands
Scope and compensation growth tied to performance, role expansion, and measurable business impact
Benefits
Health, Dental and Vision Insurance
Life and Disability Insurance
Paid Time Off
Nine (9) paid holidays per year
Complimentary Nobl & Flo products
Nysonian is an equal opportunity employer.
Location: San Francisco, CA; New York, NY
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs.
ABOUT THE TECH, MEDIA & TELECOM TEAM
- We work with some of the world's most influential and recognizable companies, from global telecommunications providers and leading media brands to technology platforms that power businesses worldwide.
- We build agents for the moments that matter, helping our customers rise to the occasion when service disruptions, major product launches, or global events like the World Cup https://www.linkedin.com/posts/claybavor_at-sierra-we-are-very-proud-to-have-partnered-activity-7491200203899760641-I27d?utm_source=share&utm_medium=member_desktop&rcm=ACoAABYjELMBZfjrg-wrv53M1tVXGe93FF3eTww drive millions of customer interactions.
- We bring Sierra’s Horizon https://sierra.ai/product/horizon vision to TMT by building agents that transform the entire customer relationship:
- Telecommunications: Turn one of the most frustrating customer experiences into one of the most personal, with agents that understand each subscriber, optimize their plan and savings, anticipate opportunities to add value, and earn their loyalty over time.
- Media: Turn every subscription into an ongoing, personalized relationship, with agents that help each subscriber get the most from their experience through the right content, offer, plan, and support from their free trial through retention.
- Technology: Bring the white-glove customer experience traditionally reserved for the largest enterprise accounts to every customer, helping them adopt the product, discover new ways to get value, expand their usage, and successfully renew.
WHAT YOU’LL DO
- Design and deliver production-grade AI agents https://sierra.ai/blog/meet-the-ai-agent-engineer: You'll build and ship highly performant, reliable, and intuitive AI agents that are central, mission-critical and drive revenue directly to Sierra's growth. These aren't prototypes—they are powerful, scalable systems running in production environments across industries like finance, healthcare, and commerce.
- Drive the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle (ADLC): You'll have complete ownership and autonomy from initial pilot through deployment and continuous iteration. You'll be responsible for building, tuning, and evolving AI agents in production environments, defining the standard for ADLC best practices along the way.
- Partner with large enterprises and cutting-edge startups: You’ll work directly with leaders at some of the world’s largest enterprises to understand their most pressing business challenges, and build AI agents that transform how they operate at scale. You'll also partner with the most cutting-edge startups in Silicon Valley, embedding AI agents across their entire business stack to drive innovation and efficiency.
- Build the future of the platform: Your direct work with customers will guide the evolution of Sierra's core platform. You'll surface unmet needs, prototype new tools and features, and collaborate with research, product, and platform to shape the future of AI agent development and Sierra's product.
EXAMPLE PROJECTS
These are some examples of projects that engineers on our team have worked on recently:
- Create agents that pursue goals over weeks and months, reasoning about when to reach out, which channel to use, and what next action will move a customer relationship forward.
- Develop personalization and experimentation systems powered by Sierra's Context Engine https://sierra.ai/blog/context-engine that combine customer data, behavior, prior conversations, and real-time context to determine the right offer or experience, then learn from every interaction and experiment to autonomously improve personalization over time.
- Design conversational discovery agents that reason across huge content catalogs and rich subscriber context, using interests, history, entitlements, and the moment at hand to help someone quickly find something they'll actually want to watch, read, or listen to.
- Build agents that troubleshoot deeply integrated telecommunications and connected-device experiences, reasoning across account, billing, network, and device systems to diagnose issues and take the actions needed to resolve them.
- Experiment with new voice experiences and Voice Personas https://sierra.ai/blog/introducing-voice-personas tailored to each brand, customer, and moment, bringing the right empathy, energy, and conversational style to everything from navigating a frustrating telecom billing issue to helping someone discover their next favorite show or find the plan that's right for them.
WHAT YOU'LL BRING
- Experience building and scaling end-to-end production systems.
- Strong technical problem-solving skills, especially in fast-changing, ambiguous environments.
- A builder and tinkerer's mindset with high agency - you find creative ways to overcome obstacles and ship.
- Comfort working directly with customers to understand their needs and solve real-world problems.
- Excellent communication skills—clear, direct, and persuasive across technical and non-technical audiences.
- Excitement in the Tech, Media & Telecom space and a care for helping some of the world’s top brands continue to build brand loyalty with their customers.
EVEN BETTER...
- Experience building or deploying AI/LLM systems in production
- Have been a founder or founding engineer - you know what it means to balance craft, ownership, and speed
- Familiarity with tools that power today's AI agents: eval frameworks, agent tooling, RAG pipelines, and prompt engineering
- Prior experience with React, TypeScript, and/or Go
- Previous roles where you interfaced with customers or led technical projects with external stakeholders
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits
- Lunch, as well as delicious snacks and coffee to keep you energized when working onsite
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description.
Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy.
We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.
Location: New York, NY; San Francisco, CA
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs.
ABOUT THE HEALTHCARE TEAM
- Our healthcare agents already reach over 50% of U.S. families. We partner with leading health plans, providers, and healthcare platforms to deliver AI agents that handle some of the most sensitive and high stakes conversations in any industry. From helping members understand their benefits to resolving billing questions with empathy, our healthcare agents are transforming how patients and policyholders interact with the healthcare system.
- Our healthcare customers include major health insurance networks, nonprofit providers, multi-site primary and urgent care practices, healthcare diagnostics companies, and healthcare financial platforms.
- Join us to transform the patient experience across the healthcare system—and help build technology that makes care more accessible, more human and more affordable for everyone.
WHAT YOU'LL DO
- Design and deliver production-grade AI agents for healthcare: You'll build and ship highly performant, reliable, and empathetic AI agents that handle sensitive patient and member interactions. These agents help people understand their coverage, find providers, schedule appointments, navigate billing, and more—all while maintaining strict HIPAA compliance and the trust that healthcare demands.
- Drive the Agent Development Life Cycle (ADLC): You'll have complete ownership and autonomy from initial pilot through deployment and continuous iteration. You'll be responsible for building, tuning, and evolving AI agents in production environments serving healthcare payers, providers, and platforms.
- Partner with healthcare leaders: You'll work directly with executives and technical teams at health plans, provider networks, and healthcare technology companies to understand their most pressing challenges - from managing high call volumes to reducing administrative burden and building AI agents that transform how they operate at scale.
- Navigate healthcare complexity: You’ll develop deep expertise in healthcare systems and workflows, including integrations across EHR and patient access platforms, payer and provider operations, and common healthcare data and interoperability standards. You’ll become fluent in the nuances of benefits and eligibility, claims and billing, scheduling and intake, and translate that understanding into exceptional, trustworthy AI experiences.
- Build the future of the platform: Your direct work with healthcare customers will guide the evolution of Sierra's core platform. You'll surface unmet needs, prototype new tools and features, and collaborate with research, product, and platform to shape the future of AI agent development in healthcare.
EXAMPLE PROJECTS
These are examples of projects our healthcare team has worked on:
- Build AI agents for major health insurance networks that handle detailed questions such as, "What's my co-pay for a primary care visit?" and "How many physical therapy sessions do I have left?"
- Develop voice and chat agents for healthcare providers that help members find in-network specialists, check availability, and locate providers based on specialty or location;
- Create AI agents for multi-site primary and urgent care providers that manage appointments and answer common questions across 30+ clinics;
- Build agents that replace lengthy paper intake forms with conversational experiences, boosting pre-visit intake conversion rates;
- Develop AI agents for healthcare financial platforms that help patients understand billing, payment status, explanations of benefits, and financial assistance eligibility - all while maintaining HIPAA compliance and strong PHI/data privacy safeguards.
- Experiment with the latest voice models and integrate them at scale for healthcare enterprises requiring secure, compliant phone interactions;
WHAT YOU'LL BRING
- Experience building and scaling end-to-end production systems.
- Strong technical problem-solving skills, especially in fast-changing, ambiguous environments.
- A builder and tinkerer's mindset with high agency - you find creative ways to overcome obstacles and ship.
- Comfort working directly with customers to understand their needs and solve real-world problems.
- Excellent communication skills—clear, direct, and persuasive across technical and non-technical audiences.
- Genuine interest in healthcare and improving patient/member experiences.
EVEN BETTER...
- Experience in healthcare technology, health IT or working with healthcare organizations
- Familiarity with healthcare systems: Major EHR ecosystems (e.g., Epic, Cerner/Oracle Health, athenahealth); X12 EDI transactions and clearinghouse workflows; scheduling/patient access, practice management, and contact center platforms.
- Understanding of healthcare compliance requirements (HIPAA, PHI handling and healthcare data privacy).
- Experience building or deploying AI/LLM systems in production.
- Have been a founder or founding engineer—you know what it means to balance craft, ownership, and speed.
- Familiarity with tools that power today's AI agents: eval frameworks, agent tooling, RAG pipelines, and prompt engineering.
- Prior experience with React, TypeScript, and/or Go.
- Previous roles where you interfaced with customers or led technical projects with external stakeholders.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits
- Lunch, as well as delicious snacks and coffee to keep you energized when working onsite
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description.
Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy.
We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.
Location: San Francisco, CA; New York, NY
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs.
ABOUT THE TECH, MEDIA & TELECOM TEAM
- We work with some of the world's most influential and recognizable companies, from global telecommunications providers and leading media brands to technology platforms that power businesses worldwide.
- We build agents for the moments that matter, helping our customers rise to the occasion when service disruptions, major product launches, or global events like the World Cup https://www.linkedin.com/posts/claybavor_at-sierra-we-are-very-proud-to-have-partnered-share-7491200202284945410-Bg79/?utm_source=share&utm_medium=member_desktop&rcm=ACoAABYjELMBZfjrg-wrv53M1tVXGe93FF3eTww drive millions of customer interactions.
- We bring Sierra’s Horizon https://sierra.ai/product/horizon vision to TMT by building agents that transform the entire customer relationship:
- Telecommunications: Turn one of the most frustrating customer experiences into one of the most personal, with agents that understand each subscriber, optimize their plan and savings, anticipate opportunities to add value, and earn their loyalty over time.
- Media: Turn every subscription into an ongoing, personalized relationship, with agents that help each subscriber get the most from their experience through the right content, offer, plan, and support from their free trial through retention.
- Technology: Bring the white-glove customer experience traditionally reserved for the largest enterprise accounts to every customer, helping them adopt the product, discover new ways to get value, expand their usage, and successfully renew.
WHAT YOU'LL DO
As an Agent Strategist https://sierra.ai/blog/agent-strategist-your-phd-in-applied-ai, you own how Sierra’s AI agents come to life for our customers — from first pilot to a production agent handling thousands of conversations a day. You sit at the intersection of product, building agents and customer-facing work, and stay just as close to the technology as you are to the people you build for. You transform a customer’s thorniest, highest-stakes problems into agents that measurably move their business.
- Own the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle. Take agents from initial scope through conversation design, tooling, and evaluation, to launch and continuous iteration in production — translating business goals into an agent that outperforms, and tuning relentlessly until it’s the best version of itself in the real world. You’ll have real ownership and autonomy over the outcome.
- Be the trusted strategic advisor to enterprise leaders. Sit shoulder-to-shoulder with our customers’ executives, understand what success actually means to their business, and shape the AI strategy that gets them there.
- Partner with the customer’s working teams day to day. Run working sessions, troubleshoot the agent as issues come up, and make the calls that keep the build on track for launch.
- Directly impact product. Surface unmet needs from your customer work, and feed them back to research and platform to shape where Sierra goes next.
EXAMPLE PROJECTS
These are the kinds of projects strategists on our TMT team work on:
- Scope and launch a subscription-retention agent for a telecommunications or media company, then tune it to save more at-risk customers while preserving trust and brand voice.
- Launch a top-of-funnel sales agent for a telecommunications provider that qualifies prospects, recommends plans and devices, and converts interest into new subscriptions.
- Build a new-subscriber onboarding agent that activates service, ports numbers, configures devices, and reduces early-life churn.
- Create a proactive, long-running agent that detects service or account issues, reaches out across channels, and manages resolution before the customer contacts support.
- Develop a media growth agent that drives content discovery, trial conversion, plan upgrades, and subscription renewal.
- Partner with Product to develop capabilities for TMT-scale traffic, including low-latency voice, multilingual experiences, proactive communications, and resilient performance during major launches or service events.
WHAT YOU’LL BRING
- Customer obsession. Genuine energy being in front of customers — understanding their business and needs, thriving in complex organizations, and building trusted relationships.
- Communication. Clear, direct, and persuasive across technical and non-technical audiences.
- Strategic problem-solving in ambiguity. Strong analytical and critical-thinking skills to break down complex problems, spot risks early, and adapt as things change fast.
- Technical aptitude. Comfortable engaging directly with technical concepts — reading API documentation, understanding data models and system architecture, and following engineering tradeoffs in a design discussion.
- Ownership and delivery. A track record of running multiple complex, high-visibility projects at once and driving them to outcomes.
- Interest in telecommunications, media, and technology. Experience in telecom, streaming and digital media, enterprise or consumer technology, or subscription businesses — and familiarity with customer care, billing, identity, content, or technical support systems — is a strong plus.
EVEN BETTER...
- Experience building or deploying AI/LLM agents in production — hands-on with the tools behind them (eval frameworks, agent tooling, RAG, prompt engineering) — working closely with technical counterparts.
- You’ve been a founder, founding team member, or operator — you know how to balance craft, ownership, and speed.
- A degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience — and/or an MBA or comparable experience at the intersection of technology and business.
- Client-facing consulting, solutions, or strategy experience in a technically complex environment.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits
- Lunch, as well as delicious snacks and coffee to keep you energized when working onsite
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description.
Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy.
We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.
Location: San Francisco, CA; New York, NY
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs.
ABOUT THE HEALTHCARE TEAM
- Our healthcare agents already reach over 50% of U.S. families. We partner with leading health plans, providers, and healthcare platforms to deliver AI agents that handle some of the most sensitive and high stakes conversations in any industry. From helping members understand their benefits to resolving billing questions with empathy, our healthcare agents are transforming how patients and policyholders interact with the healthcare system.
- Our healthcare customers include major health insurance networks, nonprofit providers, multi-site primary and urgent care practices, healthcare diagnostics companies, and healthcare financial platforms.
- Join us to transform the patient experience across the healthcare system—and help build technology that makes care more accessible, more human and more affordable for everyone.
WHAT YOU’LL DO
As an Agent Strategist https://sierra.ai/blog/agent-strategist-your-phd-in-applied-ai, you own how Sierra’s AI agents come to life for our customers — from first pilot to a production agent handling thousands of conversations a day. You sit at the intersection of product, building agents and customer-facing work, and stay just as close to the technology as you are to the people you build for. You transform a customer’s thorniest, highest-stakes problems into agents that measurably move their business.
- Own the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle. Take agents from initial scope through conversation design, tooling, and evaluation, to launch and continuous iteration in production — translating business goals into an agent that outperforms, and tuning relentlessly until it’s the best version of itself in the real world. You’ll have real ownership and autonomy over the outcome.
- Be the trusted strategic advisor to enterprise leaders. Sit shoulder-to-shoulder with our customers’ executives, understand what success actually means to their business, and shape the AI strategy that gets them there.
- Partner with the customer’s working teams day to day. Run working sessions, troubleshoot the agent as issues come up, and make the calls that keep the build on track for launch.
- Directly impact product. Surface unmet needs from your customer work, and feed them back to research and platform to shape where Sierra goes next.
EXAMPLE PROJECTS
These are examples of projects our healthcare team has worked on:
- Lead the project for building AI agents for major health insurance networks that handle detailed questions like “what’s my co-pay for a primary care visit?” and “how many physical therapy sessions do I have left?”
- Ideate and create a roadmap for growing value for large healthcare payers and providers.
- Create AI agents for multi-site primary and urgent care providers that manage appointments and answer common questions across 30+ clinics.
- Build agents that replace lengthy paper intake forms with conversational experiences, boosting pre-visit intake conversion rates.
- Develop AI agents for healthcare financial platforms that help patients understand billing, payment status, explanations of benefits, and financial assistance eligibility.
WHAT YOU’LL BRING
- Customer obsession. Genuine energy being in front of customers — understanding their business and needs, thriving in complex organizations, and building trusted relationships.
- Communication. Clear, direct, and persuasive across technical and non-technical audiences.
- Strategic problem-solving in ambiguity. Strong analytical and critical-thinking skills to break down complex problems, spot risks early, and adapt as things change fast.
- Technical aptitude. Comfortable engaging directly with technical concepts - reading API documentation, understanding data models and system architecture, and following engineering tradeoffs in a design discussion.
- Ownership and delivery. A track record of running multiple complex, high-visibility projects at once and driving them to outcomes.
- Genuine interest in healthcare and improving patient/member experiences. Experience in healthcare technology, health IT or working with healthcare organizations and an understanding of healthcare compliance requirements (HIPAA, PHI handling and healthcare data privacy) are a strong plus.
EVEN BETTER...
- Experience building or deploying AI/LLM agents in production — hands-on with the tools behind them (eval frameworks, agent tooling, RAG, prompt engineering) — working closely with technical counterparts.
- You’ve been a founder, founding team member, or operator — you know how to balance craft, ownership, and speed.
- A degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience — and/or an MBA or comparable experience at the intersection of technology and business.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits
- Lunch, as well as delicious snacks and coffee to keep you energized when working onsite
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description.
Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy.
We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.
Location: New York, NY (HQ)
Workplace: Hybrid
ABOUT RAMP
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
ABOUT THE ROLE
As a Product Operations partner for Ramp Procurement, you will help build and scale the workflows that enable customers to manage their procurement processes with speed, accuracy, and control. You will improve both the requester and approver experience while shaping product quality through data, customer feedback, and tight partnership with customer-facing internal teams.
Beyond your product vertical, you will also contribute to Product Operations process improvement and product building that allows our Product and Engineering teams to scale. You will use AI tools to improve release management, collect customer feedback, and enable internal teams to support customers and troubleshoot issues.
Our main goal is to reduce customer friction, measured by support tickets per active user and customer NPS.
*Please note that this Product Operations role will require you to be comfortable with working in-person at our NYC HQ (located near Madison Square Park) at least 2 days/week*
WHAT YOU’LL DO
- Own the voice-of-customer loop for Procurement — systematically capture, analyze, and prioritize feedback from CX, Sales, and direct customer channels
- Partner with Product, Engineering, and Design to translate customer feedback into actionable product requirements and specs
- Own launch operations for new Procurement features as they move from Alpha to GA, including AI-native experiences that require strong customer and internal enablement
- Directly ship product improvements (UX fixes and paper cuts) using AI tools — owning your own backlog of customer friction reduction, not just feeding the engineering backlog
- Use AI to automate processes and build products that enable teams to ship faster while maintaining a high quality bar
- Build scalable operating systems for release readiness, internal enablement, supportability, and issue escalation across Procurement workflows
WHAT YOU NEED
- 3+ years in product operations, product management, or a customer-facing analytical role supporting B2B SaaS; experience with procurement, intake and approval workflows, spend management, or financial operations preferred
- Proficiency using data to size opportunities and analyze adoption, support trends, payment flow performance, and customer friction
- Ability to translate qualitative feedback into crisp requirements and operational processes
- Comfort working in ambiguous, technically complex spaces and driving clarity across multiple stakeholders
- Strong problem solving, prioritization, and communication skills; bias to ship improvements quickly and measure impact
- Experience using AI tools (e.g., Claude Code) to accelerate your work and directly make product improvements
ABOUT OUR TEAMS
- Spend Management owns our core spend product, including card issuance, reimbursements, and travel & entertainment to control spend
- Procurement owns streamlining new purchase requests, approvals, vendors, savings, and price intelligence products to help companies make better financial decisions
- Intelligence owns the reporting, savings, and price intelligence products to help companies make better financial decisions
- Bill Payments owns our invoice management, accounts payable, and B2B payment capabilities
- Risk owns our underwriting and financial products that determine which businesses to approve and how to manage risk
- Growth owns onboarding, activation and retention products to help our customers be successful on the Ramp platform
- Accounting owns creating intelligence in our accounting platform, saving finance teams time and money
- Mobile owns our mobile app development and mobile strategy
BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL)
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
UNITED STATES
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)
CANADA
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
UNITED KINGDOM
- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold, with salary sacrifice option
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
REFERRAL INSTRUCTIONS
If you are being referred for the role, please contact that person to apply on your behalf.
OTHER NOTICES
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice
Location: United States
About Us
Moongate
is building the world's leading sound therapy app, helping people sleep better, get focused, and relieve stress. We're bootstrapped, profitable, and focused on scaling to eight-figure ARR while keeping the team small and nimble.
The Role
You'll own the growth and monetization engine for our app: our web funnels, activation, onboarding, pricing, paywalls, and win-backs. Moongate has strong product-market fit and a large, growing subscriber base. What we need now is someone who can turn that base into compounding revenue through relentless, data-driven experimentation.
You'll be thinking strategically, but primarily hands-on: designing tests, building the campaigns and lifecycle journeys, shipping paywall and pricing changes, reading the results, and iterating. You'll work closely with the founders, head of marketing, and our engineering team, to build both growth features, but also to implement the tooling and systems that empower your role.
Requirements
You're a Fit If
You have a demonstrable track record of driving measurable revenue growth through pricing, paywall, and lifecycle experimentation on a subscription product.
You're as comfortable executing as strategizing: building the campaign, configuring the CRM flow, or shipping the paywall yourself.
You have hands-on experience with subscription billing flows, like Apple IAP or Stripe.
You've built and run CRM/lifecycle campaigns end-to-end.
You have a strong mobile subscription/monetization background.
You're a good writer with exceptional written English, able to internalize our brand voice and make it your own.
You know how to leverage AI tools to increase your capacity and execute faster with a lean team.
Benefits
Why Moongate?
No bureaucracy.
You'll be making top-level decisions alongside the founders every day.
Maximum impact.
You'll directly own the revenue engine for an app with over 1 million downloads and 100,000 subscribers.
High growth potential.
We're aiming for 10x (100x!) growth. You'll directly contribute to that, and have a stake in it.
Positive mission.
Our goal is to improve people's wellness through sound therapy. We hear stories every week of the life changing impact Moongate has had on people's sleep habits, mental health, and overall wellbeing. In a world full of addictive, engagement-driven products, this is a rare opportunity to help promote wellness instead.
Your Compensation
Competitive pay
Equity
Health insurance coverage for US full-time employees
Flexible engagement: half-time or full-time, remote from anywhere with 4+ hours of overlap with US Pacific time
Удалённо
leadNew York
leadSan Francisco
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