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Location: United States of America What We Do: Cybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to make a meaningful impact. Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, often without the time or headcount to handle it all. That’s why we build our technology in-house and back it with a 24/7 human-led Security Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our customers' protection. Huntress now secures more than 6M endpoints and 16M identities worldwide. Those numbers keep growing because more businesses rely on us to help carry the load and operate with more confidence. Every day, you can see that commitment in how we stand with our customers and how we show up for each other. Reports to: Manager, Technical Account Management Location: Remote US Compensation Range: $160,000 to $170,000 OTE (80/20 split) plus equity What You’ll Do: The Huntress team is looking for a highly motivated and collaborative Technical Account Manager with excellent communication skills and the ability to think and act quickly. TAMs at Huntress constitute the primary technical liaison post-sales. The TAM is responsible for ensuring customer satisfaction through its duties of providing high-quality post-sales technical support with a consultative approach. Their goal is to help our customers and partners maximize the value from the Huntress Platform, troubleshoot product break-fix issues, and improve the partner/customer experience by coordinating with internal Huntress teams to deliver solutions that drive long-term, healthy partner/customer relationships. Responsibilities: Elevated Tech Support: Work with product and engineering to escalate and resolve complex technical issues beyond the scope of standard support. Monitor support interactions, serve as an internal advocate for customers, respond to customer escalations, and proactively escalate as needed Customer Success : Ensure partners/customers are effectively utilizing Huntress products to achieve their business objectives, provide post-sales training, and identify opportunities for additional products and expansion through technically lead QBRs Technical Sales Enablemen t:  Participate at events to lead training sessions on product usage and best practices Partner/Customer Technical Advocacy : Advocate for partner/customer needs within the Huntress organization, acting as a link between our customers and PM by relaying feedback for product improvements Training/Onboarding: Works with customers through the onboarding phase to establish a positive working relationship, ensure adoption, and accelerate time to value. Develops an understanding of customers’ business needs and educates them on how they can improve their security posture with Huntress Account Growth : Identifies up-sell and cross-sell growth opportunities during technical account reviews Strong self-starter with the ability to work independently Spot opportunities for improvement in a fast-moving environment Comfortable traveling 33% of the time and meeting face-to-face with customers Comfortable presenting in front of groups What You Bring To The Team: 4+ years of experience working in Technical Account Management, pre-sales, or similar work Experience in the cybersecurity industry and familiarity with cybersecurity frameworks Excellent communication and presentation skills with the ability to present to a variety of external audiences, including C-level executives Effective time management and organizational skills Preferred Experience: Experience with malware, threat intelligence, and/or sandbox analysis Experience with cloud platforms such as AWS, Azure, GCP, etc. Experience with programming or scripting languages Familiarity with MSP tools such as RMMs and PSAs Familiarity with working with SIEM tools like Elastic, Splunk, etc. What We Offer: 100% remote work environment - since our founding in 2015 Generous paid time off policy, including vacation, sick time, and paid holidays 12 weeks of paid parental leave Highly competitive and comprehensive medical, dental, and vision benefits plans 401(k) with a 5% contribution regardless of employee contribution Life and Disability insurance plans Stock options for all full-time employees One-time $500 reimbursement for building/upgrading home office Annual allowance for education and professional development assistance $75 USD/month digital reimbursement Access to the BetterUp platform for coaching, personal, and professional growth Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status. We do discriminate against hackers who try to exploit businesses of all sizes. Accommodations: If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to accommodations@huntresslabs.com . Please note that non-accommodation requests to this inbox will not receive a response. Huntress uses artificial intelligence tools to assist in reviewing and evaluating job applications, including resume screening, skills assessment, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process, but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Candidate Privacy Notice for more details on our practices and your data privacy rights. #BI-Remote

Location: Ukraine/Europe We are the creators of a new fintech era! Our mission is to change this world by making blockchain accessible to everyone in everyday life. WhiteBIT is a global team of over 1,200 professionals united by one mission — to shape the new world order in the Web3 era. Each of our employees is fully engaged in this transformative journey. We work on our blockchain platform, providing maximum transparency and security for more than 8 million users worldwide. Our breakthrough solutions, incredible speed of adaptation to market challenges, and technological superiority are the strengths that take us beyond ordinary companies. Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT and VISA. The future of Web3 starts with you: Requirements 5+ years in product management, of which 2+ years on card, neobank or payments products Has worked on a crypto product or in a crypto company: exchange, crypto card, custodial wallet, on/off-ramp or stablecoin payments Knows the card lifecycle end-to-end: issuing (virtual and physical), activation, Apple / Google Pay tokenization, authorization, settlement, disputes and chargebacks Has launched or scaled a card product through an issuer, BIN sponsor or program manager, including vendor selection and commercial negotiations Has launched financial products in several countries, working with Legal and Compliance on KYC/AML and local regulatory requirements Understands yield products: where the yield comes from, spread to the user, risk and liquidity constraints, and how to present yield clearly to non-crypto users Owns unit economics and P&L: interchange, FX spread, yield spread, cashback and loyalty costs, CAC and payback Has driven activation, retention and monetization after launch, using funnels, cohorts and A/B tests; works with SQL or a product analytics tool hands-on Has designed payment and onboarding UX for mass-market users: transparent fees, real-time transaction feedback, simple KYC flow Has managed or mentored PMs or designers and set priorities across several product lines English – Professional working; Ukrainian – Native. Nice-to-have: Visa / Mastercard scheme rules and card processing basics (ISO 8583) Loyalty, cashback, rewards or tier systems B2B2C or embedded finance distribution: payroll, mass payouts, contractor payments Launches in emerging markets (Ukraine, Brazil, Africa, Georgia, Armenia) Transfers (IBAN, phone, link) and investment products (tokenized stocks) in a consumer app Growth and referral mechanics in fintech Responsibilities Own the vision, strategy and roadmap of the Payments product: card, transfers, Earn, Savings, cashback, loyalty and tiers Launch card products and new card features, and expand them to new countries together with Legal and Compliance Manage relationships and commercial terms with card issuers, program managers, payment schemes and other financial vendors Grow usage and profitability of the Bank: activation, card spend, Earn balances, retention and revenue per user Own Earn as a product: rate competitiveness, how yield is presented to users, risk and liquidity limits agreed with WhiteBIT and Compliance Design the user journey from sign-up and KYC to first payment, top-up and transfers; run experiments and fix drop-off points Build growth mechanics into the product: referrals, cashback, tiers and B2B2C partner onboarding together with BD Lead and develop the product office (2 PMs, 1 designer): ownership areas, goals, product rituals, feedback and performance reviews Build quarterly and annual product plans and align engineering, design, compliance, legal and BD on them Report to the CEO on product metrics, roadmap and key decisions Working terms Master cutting-edge technologies and become an expert in the most innovative industry. Work with the Fintech of the Future: Develop your skills in digital finance and shape the global market. Take Your Professionalism to the Next Level: Gain unique experience and be part of global transformations. Drive Innovations: Influence the industry and contribute to groundbreaking solutions. Join a Strong Team: Collaborate with top experts worldwide and grow alongside the best. Work-Life Balance & Well-being: Modern equipment. Comfortable working conditions, and an inspiring environment to help you thrive. 24 calendar days of paid leave. Additional days off for national holidays. With us, you’ll dive into the world of unique blockchain technologies, reshape the crypto landscape, and become an innovator in your field. If you’re ready to take on challenges and join our dynamic team, apply now and start a new chapter in your career! Let’s Build the Future Together! WhiteBIT offers all candidates an equal opportunity to join the team. All hiring decisions are made without regard to race, national origin, gender identity or sexual orientation, age, religion, disability, medical condition, marital status, familial status, veteran status, or any other legally protected characteristic of an individual. Your privacy matters to us. You can learn more about how we handle your personal data with regard to your application in our Candidate Privacy Notice .

Location: Athens About the company: KIEFER is building Greece's integrated AI ecosystem. From renewable energy infrastructure and AI systems to robotics and enterprise applications, we connect the technologies that power Europe's intelligent future. Founded in 2014, KIEFER has delivered 600MW+ of energy projects and is now developing sovereign AI infrastructure, enterprise AI products and physical AI systems for Greece and Southeast Europe. As our project portfolio continues to expand, we are looking for a Procurement Specialist to join our team in Athens and play an active role in supporting the timely and cost-effective execution of our projects across Greece. The Role This is a hands-on procurement position requiring strong organizational skills, commercial awareness, and the ability to manage multiple purchasing requirements in a dynamic, project-driven environment. The successful candidate will take ownership of assigned procurement activities, working closely with technical teams, project management, suppliers, and internal stakeholders to ensure materials, equipment, and services are delivered on time, within budget, and according to project specifications. Key Responsibilities - Manage the end-to-end procurement process, from purchase requisitions and supplier sourcing to purchase order issuance and delivery follow-up. - Identify, evaluate, and develop reliable relationships with suppliers, vendors, and subcontractors. - Request, analyze, and compare commercial offers, considering technical specifications, pricing, quality, and delivery timelines. - Negotiate competitive pricing, payment terms, lead times, and commercial conditions. - Coordinate closely with Project Managers, Engineers, Site Managers, Warehouse, and Finance teams to understand and prioritize project requirements. - Monitor outstanding purchase orders, supplier commitments, and delivery schedules, proactively resolving delays and supply issues. - Support procurement planning and cost optimization across multiple concurrent projects. - Maintain accurate procurement records, purchase orders, supplier information, and ERP data. - Monitor supplier performance and contribute to continuous improvement of procurement processes. - Ensure compliance with internal purchasing procedures, approval workflows, and contractual requirements. Required Qualifications - Bachelor's degree in Supply Chain Management, Business Administration, Engineering, Logistics, or a related field. - At least 3 years of relevant experience in procurement or purchasing, preferably within construction, engineering, energy, industrial, or other project-based environments. - Demonstrated experience in supplier sourcing, quotation evaluation, negotiation, and purchase order management. - Good understanding of procurement workflows, purchasing documentation, and supplier coordination. - Proficiency in ERP systems and Microsoft Excel. - Excellent command of Greek and good working knowledge of English. - Strong organizational, analytical, and problem-solving skills. - Ability to manage competing priorities, work independently, and meet demanding project deadlines. What Will Make You Stand Out - Previous procurement experience in EPC, Renewable Energy, BESS, electrical equipment, or construction projects. - Familiarity with technical materials, equipment procurement, and construction-site requirements. - Experience coordinating procurement activities across multiple project locations. - Proven ability to resolve supplier issues, negotiate effectively, and anticipate delivery risks. - A proactive, accountable, and solution-oriented approach, with strong attention to detail. What We Offer - A stable, full-time position within a growing engineering and energy organization. - Exposure to major Renewable Energy, Energy Storage, Infrastructure, and Data Center projects. - Opportunities for professional development and career progression. - A collaborative working environment with direct interaction across technical and operational teams. - Competitive remuneration package, aligned with qualifications and experience. Apply Now If you are a procurement professional who enjoys taking ownership, solving operational challenges, and contributing to the successful delivery of complex projects, we would like to hear from you.   Join KIEFER TEK and help deliver the infrastructure powering tomorrow.   Diversity & Inclusion KIEFER TEK Ltd is an equal opportunity employer. We are committed to fostering an inclusive working environment where all individuals are respected, valued, and provided with equal opportunities for professional growth.

- Manage new-business opportunities from discovery through proposal, negotiation, and closing. - Build and develop your own pipeline alongside our lead-generation team.

We are looking for a Senior Business Analyst to support regulatory reporting initiatives within a banking environment. The role focuses on analyzing and implementing regulatory requirements, driving process automation, reducing manual adjustments, and contributing to ECB remediation activities.

Location: London, United Kingdom About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. About the Team DashOS is DoorDash’s restaurant growth platform, connecting Marketplace demand with the tools restaurants use to serve, understand and retain guests. Digital Ordering - white-label ordering, websites, apps and loyalty on a merchant’s own channels - is a core part of it. Our Global Strategy & Operations (S&O) team sets the commercial strategy and operating model for DashOS worldwide, working across Product, Sales, Finance, Legal and regional teams to take what works in one market and make it work in the next. About the Role You will help build Digital Ordering in EMEA, creating the playbook to succeed across the very different markets of the region. You will have real ownership of key parts of this build, from commercial strategy to market expansion to the processes that let it scale. You will be based in London. What You’ll Be Doing Shape the commercial strategy: Help define the global Digital Ordering strategy and adapt it to EMEA, including segments, pricing and positioning. Influence the product: Be the voice of EMEA merchants and markets, build business cases, and partner with Product and Engineering to prioritise what the region needs. Expand to new markets: Assess and prioritise new markets, build launch plans, and drive go-live and early traction with local teams. Scale how we work: Build the processes, forecasting, reporting and enablement that let Digital Ordering grow efficiently across regions. Support key deals: Work with regional Sales and Account Management on strategic merchant partnerships and commercial terms. Stay ahead of the market: Track first-party ordering trends and competitors, and turn insights into recommendations for leadership. Bridge product & Ops : Help launch new features in the merchant partner base to help our partners grow. What You’ll Need to Thrive Experience: 4+ years in strategy & operations, business development, commercial strategy, consulting or a similar role, ideally in SaaS, marketplaces, e-commerce or hospitality tech. Building and scaling: Experience launching or scaling a product, business line or programme, ideally in a new market. Analytical and strategic thinking: You use data to build business cases and drive decisions, and turn analysis into clear, executive-ready recommendations. Commercial and product fluency: You can translate merchant needs into product requirements and are comfortable with commercial negotiations. Influence: You build strong relationships and drive results across many teams without direct authority. Operator mindset: You are an owner by nature, who enjoys building processes and moving fast in ambiguity. Why Join Us? You’ll do work that matters and be a part of our next big bet that’s constantly evolving. Working here you can expect to: Make a visible impact every day, directly improving experiences for merchants, customers and couriers. Learn fast in an entrepreneurial environment, with autonomy, pace and real responsibility. Build a career, not just a role, as the business evolves. Deliver together in an inclusive, values-driven culture. #LI-WM1 Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .

• Design, build, and maintain backend services, APIs, and core application logic supporting client-facing platforms.

Location: Boston, MA Workplace: OnSite At WHOOP, we're on a mission to unlock and inspire performance for life. WHOOP is seeking a Staff Product Manager to define and drive the product strategy for some of the most important health experiences at WHOOP, leading a group of cross-functional teams from ambitious vision through scaled member impact. In this role, you will own the strategy and outcomes for many of WHOOP’s core physiological and coaching experiences, including Health, Detection, Behavior, and Habits. You will be responsible for helping members better understand their bodies, identify meaningful changes in their health, and turn personalized insights into actions that improve their health and performance. You will lead cross-functional teams to deliver measurable improvements in member outcomes and engagement, while helping realize our broader vision of WHOOP as a premier personal health product. In this role, you will have the opportunity to work with a world-class team of professionals who are passionate about making a difference in people's lives. You will also have the chance to shape the future of WHOOP and the industry as a whole, as we continue to innovate and pioneer new technologies and approaches to performance optimization and positive health outcomes. RESPONSIBILITIES: - Define a compelling multi-year product vision and strategy for WHOOP’s health experiences, translating that vision into clear priorities, roadmaps, and measurable outcomes - Create clarity across multiple teams and functions, ensuring individual investments compound toward a coherent member experience and broader WHOOP health strategy - Lead products from 0→1 discovery through launch and scale, identifying opportunities, testing hypotheses, making difficult tradeoffs, and ensuring exceptional execution across software, algorithms, and hardware-enabled experiences - Gather customer needs and feedback through frequent research and feedback loops - Influence product strategy beyond your immediate area, raising the quality of product thinking, decision-making, and execution across the broader Product organization - Collaborate closely with multiple teams including software and hardware engineering, design, research, marketing, analytics, and performance science - Synthesize member research, data, science, design, and business context into clear product direction, enabling teams to solve problems rather than simply execute requirements - Navigate the unique product challenges of health—including scientific validity, member trust, uncertainty, personalization, and responsible communication of health information - Drive group to deliver a healthy and efficient cadence of product releases - Consistently deliver against success metrics and quantitative outcomes for the entire group - Stay up-to-date with industry trends, emerging technologies, and competitive offerings, and leverage the knowledge to identify opportunities and risks for the product and the business - Regularly obsess over the member experience and drive that level of obsession across your team and the org at large QUALIFICATIONS: - 7+ years building and scaling digital products - Deep analytical, prioritization, and problem-solving skills - Understanding of human physiology and the science of fitness and wellness, with a experience in applying this knowledge to product development and user engagement, strongly preferred - Track record of taking ambiguous, complex customer problems and turning them into simple, differentiated consumer experiences - Strong product sense and high customer empathy with an ability to envision opportunities that address user needs - Curious, positive attitude, and passionate about the fitness and wellness space. Past experience in the space strongly preferred - Significant experience building exceptional consumer products at scale; experience with mobile, health, wearables, or other highly personalized products strongly preferred - Excellent communication skills, with the ability to articulate complex concepts and ideas in a clear and concise manner, and to collaborate effectively with cross-functional teams and stakeholders - Entrepreneurial mindset, with the ability to think creatively and take calculated risks, and to thrive in a fast-paced, dynamic environment This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office. Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.   WHOOP is an Equal Opportunity Employer and participates in E-verify https://www.e-verify.gov/ to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.   The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values.   At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success.   The U.S. base salary range for this full-time position is $180,000 - $220,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training.   In addition to the base salary, the successful candidate will also receive benefits and a generous equity package.   These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements.

Location: Cairo, Egypt Workplace: hybrid The WFM Manager owns workforce planning for inDrive Customer Support: how many people we need, in which language and vertical, and on which schedule, for both in-house teams and BPO partners. You turn forecasts into capacity plans, and capacity plans into schedules, so we meet our service levels at a sustainable cost. CS covers ride-hailing, intercity, delivery and food delivery, across Live Chat, Email, Incident Management, Driver Verification, Review and Appeals, and Insurance. This role gives CS leadership one clear view of hiring needs and service-level risks for the coming months and years. Reports to Director, Customer Support Excellence. Key Responsibilities Forecasting. Work with Analytics and the Business teams to build and improve the forecast of contacts and tickets by line, vertical, language and country. Own the forecast accuracy report and drive wMAPE down with cross-functional teams. Capacity planning. Build the capacity plan for every line: First Line (Live Chat and Email), Incident Management, Review and Appeals, Driver Verification, Insurance, escalations and other lines as business grows. Use the Erlang method to make sure we have enough people to hit each service level, by language and vertical (ride-hailing, intercity, delivery, food delivery). Headcount planning. Own the monthly and yearly headcount plan for in-house and BPO teams. Show CS leadership what hiring will look like in the coming months, and where performance is likely to dip, ensure BPO is following correct methodology to deliver on performance. Scheduling and adherence. Lead a team of junior, senior and workforce specialists who turn capacity plans into schedules and enforce them. Own schedule and capacity accuracy, and keep improving adherence to meet targets. BPO partners. Share incoming contact patterns with BPOs, audit and validate their rosters and schedules, and hold them accountable for all WFM topics. Reporting and insight. Publish regular reports on forecast accuracy, capacity, adherence and service level, with root causes and actions. Raise risks early to CS leadership. Tools. Work with Product to build our WFM tool in-house, while staying flexible and getting the most from the tools we use today. Team. Hire, coach and develop the WFM team, and set clear standards for planning and scheduling across all lines. Transformation and KPIs. Sponsor automation, process optimisation and workforce transformation initiatives that improve efficiency and service levels. Define the KPIs for the WFM team and the department, such as forecast accuracy, schedule adherence and service level, and track them against targets. Skills, Knowledge & Expertise 5+ years in workforce management or capacity planning, including 2+ years leading a team Hands-on forecasting and capacity planning, with strong knowledge of the Erlang method, shrinkage, occupancy and chat concurrency Experience planning across several lines, languages and countries, for in-house and outsourced teams Experience managing BPO partners on rosters, schedules, adherence and service levels Strong analytical skills: advanced Excel or Google Sheets, SQL or BI dashboards, and experience with WFM tools such as Calabrio, NICE or Verint Clear communication with senior leaders, and the ability to turn data into decisions Fluent English; other languages are a plus Recommended - Bachelor's degree in business, statistics, engineering or a related field, or equivalent experience Nice to Have Experience in ride-hailing, delivery, marketplace or other fast-growing tech operations Experience helping build or choose WFM tooling together with a Product team Python or automation skills for planning and reporting Experience working across many time zones Why join us Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location

Location: Islamabad, Pakistan Workplace: hybrid The WFM Manager owns workforce planning for inDrive Customer Support: how many people we need, in which language and vertical, and on which schedule, for both in-house teams and BPO partners. You turn forecasts into capacity plans, and capacity plans into schedules, so we meet our service levels at a sustainable cost. CS covers ride-hailing, intercity, delivery and food delivery, across Live Chat, Email, Incident Management, Driver Verification, Review and Appeals, and Insurance. This role gives CS leadership one clear view of hiring needs and service-level risks for the coming months and years. Reports to Director, Customer Support Excellence. Key Responsibilities Forecasting. Work with Analytics and the Business teams to build and improve the forecast of contacts and tickets by line, vertical, language and country. Own the forecast accuracy report and drive wMAPE down with cross-functional teams. Capacity planning. Build the capacity plan for every line: First Line (Live Chat and Email), Incident Management, Review and Appeals, Driver Verification, Insurance, escalations and other lines as business grows. Use the Erlang method to make sure we have enough people to hit each service level, by language and vertical (ride-hailing, intercity, delivery, food delivery). Headcount planning. Own the monthly and yearly headcount plan for in-house and BPO teams. Show CS leadership what hiring will look like in the coming months, and where performance is likely to dip, ensure BPO is following correct methodology to deliver on performance. Scheduling and adherence. Lead a team of junior, senior and workforce specialists who turn capacity plans into schedules and enforce them. Own schedule and capacity accuracy, and keep improving adherence to meet targets. BPO partners. Share incoming contact patterns with BPOs, audit and validate their rosters and schedules, and hold them accountable for all WFM topics. Reporting and insight. Publish regular reports on forecast accuracy, capacity, adherence and service level, with root causes and actions. Raise risks early to CS leadership. Tools. Work with Product to build our WFM tool in-house, while staying flexible and getting the most from the tools we use today. Team. Hire, coach and develop the WFM team, and set clear standards for planning and scheduling across all lines. Transformation and KPIs. Sponsor automation, process optimisation and workforce transformation initiatives that improve efficiency and service levels. Define the KPIs for the WFM team and the department, such as forecast accuracy, schedule adherence and service level, and track them against targets. Skills, Knowledge & Expertise 5+ years in workforce management or capacity planning, including 2+ years leading a team Hands-on forecasting and capacity planning, with strong knowledge of the Erlang method, shrinkage, occupancy and chat concurrency Experience planning across several lines, languages and countries, for in-house and outsourced teams Experience managing BPO partners on rosters, schedules, adherence and service levels Strong analytical skills: advanced Excel or Google Sheets, SQL or BI dashboards, and experience with WFM tools such as Calabrio, NICE or Verint Clear communication with senior leaders, and the ability to turn data into decisions Fluent English; other languages are a plus Recommended - Bachelor's degree in business, statistics, engineering or a related field, or equivalent experience Nice to Have Experience in ride-hailing, delivery, marketplace or other fast-growing tech operations Experience helping build or choose WFM tooling together with a Product team Python or automation skills for planning and reporting Experience working across many time zones Why join us Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location

Location: Kazakhstan; European Union Workplace: Remote 🌍 Remote | UTC+8 | Core collaboration hours: 13:00–19:00 Manila Time Salmon is a technology-driven financial company building a banking and lending platform across Southeast Asia, starting in the Philippines. We combine global fintech expertise with deep local market knowledge to make financial services simple, accessible, and useful for millions of people across the region. 7M+ app downloads. 2M+ monthly active users. 7,000+ partner stores. US$310M+ raised from leading global investors. Manila-based, globally distributed, and hybrid-first — our team spans 45+ countries. If you want to solve complex problems at scale and impact how millions of people access and manage money, come build with us. Southeast Asia’s fintech moment starts here. About the role: You’ll own the iOS side of the new Mobile Experience team, so features ship on iOS and Android in parallel. What you’ll do: - Develop and maintain mobile application features, integrations, and user flows within Engineering - Work with product, design, and engineering teams to define, design, and ship new features - Build high-quality iOS applications with Swift, SwiftUI, and Swift Concurrency What you’ll own: - Own the iOS side of the new Mobile Experience team, so features ship on iOS and Android in parallel - Design and build advanced applications for the iOS platform, from concept to release - Unit-test code for robustness, including edge cases, usability, and general reliability - Diagnose defects, fix bugs, and improve application performance and reliability across supported devices - Support releases and update technical documentation as needed - Work with UI and UX designers so every app is presentable and works as intended, and discover, evaluate, and implement new technologies that make development more efficient What makes you a strong fit: - Experience as an iOS developer - Experience designing and building advanced applications for the iOS platform - Experience with Swift, SwiftUI, and Swift Concurrency - Experience working with product, design, and engineering teams What we offer: Ownership and flexibility - Stock option plan — four-year vesting with a 25% cliff after the first year - Fully remote work with core collaboration hours from 13:00 to 19:00 Manila time (UTC+8) - Company-provided tools and equipment Health and time off - Medical insurance support for you and your family through co-funding or reimbursement, depending on your location and subject to policy limits - Access to an internal mental health support specialist - 22 vacation days, Philippine public holidays, and 15 sick days Growth and team experience - Opportunities to learn and share your expertise through internal expert meetups, external conferences, speaking opportunities, and industry publications - Company-sponsored trips to Manila to meet and work with your team in person - High-performing teams can earn a dedicated beach house week in Southeast Asia   We believe strong teams are built by people with different backgrounds, experiences, and points of view. Salmon is an equal opportunity employer, and we make hiring decisions based on skills, experience, and potential.

Location: Bangalore, India GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role Support Engineering at GitLab believes that healthy teams deliver a healthy customer experience, and that command during a crisis shouldn't fall to whoever happens to be senior and available. GitLab's global Incident & Escalation Management (IM/EM) function coordinates critical incidents, complex multi-team engagements, and executive-level escalations for enterprise customers. As Escalation Manager, you'll own complex, executive, and commercial escalations where customer trust and the relationship are at stake, alongside or independently of a technical issue. In this functional role, you'll advocate for customers inside GitLab, coordinate teams toward resolution, and lead relationship repair after the event. What you'll do Own complex, executive, and commercial escalations end-to-end, as defined in GitLab's IM/EM engagement model. Advocate for customers internally and coordinate Engineering, Support, Product, Customer Success, and Sales toward resolution, tracking commitments and holding owning teams accountable to agreed dates and deliverables. Maintain a written, customer-facing resolution plan from engagement through confirmed resolution, updating it at each communication milestone. Coordinate with Incident Managers during concurrent technical incidents to maintain a single, coherent narrative for the customer. Own external escalation communications using GitLab's approved templates and cadence, and represent GitLab in high-stakes customer conversations where clarity and ownership influence retention. Engage Sales, Customer Success, and executive stakeholders as needed, including executive-to-executive communication for Severity 1 and 2 events. Brief GitLab leadership with concise summaries that distinguish what's known, what's unknown, and next steps. Lead post-escalation reviews and relationship repair plans, contribute corrective actions with named owners and due dates to postmortems, and hand the relationship back to the account's Customer Success Manager at resolution. Partner with the Head of IM/EM to develop playbooks, communication templates, and process improvements based on patterns from escalations. What you'll bring Experience in enterprise technical support, customer success, or incident and escalation management at a business-to-business software-as-a-service or enterprise software company. A track record of owning complex, multi-stakeholder escalations end-to-end, including executive customer engagements and structured resolution or account plans. Executive-level written and verbal communication skills, with the ability to translate technical detail into plain-language updates for customers and GitLab leadership. The ability to coordinate Engineering, Support, Product, Customer Success, and Sales under pressure without formal authority over those teams. Calm, structured decision-making with incomplete information and the ability to provide a steadying presence in high-stress customer situations. Proficiency with support and coordination tools such as Zendesk, Salesforce, Slack, and PagerDuty, or equivalent platforms. Availability for on-call coverage supporting executive escalations as part of a globally distributed team. Nice to have: Information Technology Infrastructure Library (ITIL) Foundation or equivalent certification; customer-facing experience with GitLab, development, security, and operations (DevSecOps), continuous integration and continuous delivery (CI/CD), or cloud-native products; experience with formal escalation or incident command frameworks; or AI-assisted support tools for triage, sentiment analysis, or resolution drafting. About the team The Incident & Escalation Management function sits within Support Engineering in GitLab's Enterprise Technology & AI (ETA) division. We operate a follow-the-sun model anchored in the Americas, Europe, the Middle East and Africa, and Asia-Pacific, providing year-round, 24-hour coverage for enterprise customers. Our Escalation Managers work globally rather than within a single region, partnering with Incident Managers, Communications Leads, and regional Support Engineering leadership. You'll help shape our playbooks, templates, and standards as we scale. How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

Location: Kaunas, Remote Workplace: Hybrid Eneba is a marketplace trusted by 20M+ active users — and we're entering our next phase of scale. We're looking for a designer who doesn't just use AI tools but thinks in them: running research synthesis with AI, accelerating prototyping cycles, and producing handoff-ready specs that engineers can move on immediately.   We're looking for a Product Manager to join our New Horizons team to own delivery end-to-end for high-impact, early-stage product initiatives: turning priorities into scoped, sequenced releases and seeing them through to measurable outcomes. You'll work closely with engineering day to day, and partner across data, design, payments, risk and marketing to keep delivery moving and unblock your team when things get in the way. This role is ideal for a PM who thrives in fast-paced, high-ownership environments and has a data-driven, execution-focused mindset. It's a high-impact seat: you'll shape how our initiatives actually get built and shipped, working closely with the people who define what we build to make sure it lands. Responsibilities: - Own delivery end-to-end for your product area — turn prioritized problems into scoped, sequenced releases your team can actually hit. - Scope ambiguous priorities into a clear v1: explicit in/out, non-goals, acceptance criteria, dependencies and risks called out before a line of code is written. - Build a realistic plan grounded in team capacity, estimates and dependencies — separate committed from aspirational, and re-plan calmly when things shift. - Keep delivery on track day to day: know what every engineer is working on, spot risk early from leading signals rather than the deadline, and unblock the team before small slips become big ones. - Define success metrics, guardrails and kill criteria before build; instrument what you ship; roll out in stages with a clear decision point at each one. - Communicate progress honestly, including when something slips — with options, not just status. - Work with engineering as a peer: understand trade-offs, challenge estimates and technical approaches with substance, know when to stay out of the “how.” - Partner across stakeholders to align priorities and push back on scope or timeline with data when it’s warranted. Requirements: - 3+ years running delivery for a team of 3-5 engineers — planning, estimation, release management, incident response. - A track record shipping integration-heavy or transactional systems: marketplaces, payments, trading, logistics, or platforms with real external dependencies. - Ownership of outcome metrics, not just output — you can give baseline, target and actual on releases you’ve personally driven. - Comfort working directly with engineers: can read an architecture trade-off, challenge an estimate, tell a two-sprint problem from a five-sprint one. - Experience turning ambiguous priorities into a scoped plan without waiting for someone else to hand you a finished roadmap. #LI-DNP What it’s like to work at Eneba - Opportunity to join our Employee Stock Options program. - Opportunity to help scale a unique product. - Various bonus systems: performance-based, referral, additional paid leave, personal learning budget. - Paid volunteering opportunities. - Work location of your choice: office, remote, opportunity to work and travel. - Personal and professional growth at an exponential rate supported by well-defined feedback and promotion processes. Please attach CV's in English. To find out about how we handle your personal data, make sure to check out our Candidate Privacy Notice https://www.eneba.com/candidate-privacy-notice

Location: Paris, France Workplace: fully We are looking to hire ambitious entrepreneurs to start and scale their own startups. We are serial entrepreneurs, for example Paul Müller (founder Adjust, €1.2B exit) and Petter Made (founder SumUp, €8B) who are eager to support outlier personalities and serial entrepreneurs to build €1B+ companies. Our offer: A salary while you build your startup as you will directly be employed by us. Alternatively, you can opt for up to €500k in funding. 1:1 sparring with unicorn founders on a weekly basis Community : Access to the top 0.1% of founders, peers and investors Team building : Hiring top notch talent supported through our network (over 50,000 professionals) Distribution : Support in reaching product-market-fit and building up a sales force / marketing machine Funding support for securing a multi-million euro funding round within 12 months (on average, EWOR Fellows raise > €2M after our Grand Pitch) One of our fellows set a record for Europe’s largest pre-seed round by a first-time founder, securing a €12M pre-seed investment. Tasks You will own, build, and run your startup in fields such as AI Infrastructure You will embark on an extensive personal development journey crafted by unicorn founders and follow a fully customised programme enhancing your goal, time, and energy management You will receive support in hiring through our network to over 50,000 professionals and advice as well as best practices from serial entrepreneurs You will receive intensive coaching to make your startup ready to raise millions in funding You will iterate your product with us until having reached product-market-fit and receive support in building up a sales force or creating a marketing engine respectively Requirements You are based in Europe or the Americas or open to relocate You are willing to take full responsibility for your own startup and scale it to €100M+ in revenues You have excellent communication skills in the English language Join us and build a €1B+ company with us!

Location: Bern, Switzerland Workplace: fully We are looking to hire ambitious entrepreneurs to start and scale their own startups. We are serial entrepreneurs, for example Paul Müller (founder Adjust, €1.2B exit) and Petter Made (founder SumUp, €8B) who are eager to support outlier personalities and serial entrepreneurs to build €1B+ companies. Our offer: A salary while you build your startup as you will directly be employed by us. Alternatively, you can opt for up to €500k in funding. 1:1 sparring with unicorn founders on a weekly basis Community : Access to the top 0.1% of founders, peers and investors Team building : Hiring top notch talent supported through our network (over 50,000 professionals) Distribution : Support in reaching product-market-fit and building up a sales force / marketing machine Funding support for securing a multi-million euro funding round within 12 months (on average, EWOR Fellows raise > €2M after our Grand Pitch) One of our fellows set a record for Europe’s largest pre-seed round by a first-time founder, securing a €12M pre-seed investment. Tasks You will own, build, and run your startup in fields such as SaaS You will embark on an extensive personal development journey crafted by unicorn founders and follow a fully customised programme enhancing your goal, time, and energy management You will receive support in hiring through our network to over 50,000 professionals and advice as well as best practices from serial entrepreneurs You will receive intensive coaching to make your startup ready to raise millions in funding You will iterate your product with us until having reached product-market-fit and receive support in building up a sales force or creating a marketing engine respectively Requirements You are based in Europe or the Americas or open to relocate You are willing to take full responsibility for your own startup and scale it to €100M+ in revenues You have excellent communication skills in the English language Join us and build a €1B+ company with us!

Location: Vienna, Austria Workplace: fully We are looking to hire ambitious entrepreneurs to start and scale their own startups. We are serial entrepreneurs, for example Paul Müller (founder Adjust, €1.2B exit) and Petter Made (founder SumUp, €8B) who are eager to support outlier personalities and serial entrepreneurs to build €1B+ companies. Our offer: A salary while you build your startup as you will directly be employed by us. Alternatively, you can opt for up to €500k in funding. 1:1 sparring with unicorn founders on a weekly basis Community : Access to the top 0.1% of founders, peers and investors Team building : Hiring top notch talent supported through our network (over 50,000 professionals) Distribution : Support in reaching product-market-fit and building up a sales force / marketing machine Funding support for securing a multi-million euro funding round within 12 months (on average, EWOR Fellows raise > €2M after our Grand Pitch) One of our fellows set a record for Europe’s largest pre-seed round by a first-time founder, securing a €12M pre-seed investment. Tasks You will own, build, and run your startup in fields such as AI You will embark on an extensive personal development journey crafted by unicorn founders and follow a fully customised programme enhancing your goal, time, and energy management You will receive support in hiring through our network to over 50,000 professionals and advice as well as best practices from serial entrepreneurs You will receive intensive coaching to make your startup ready to raise millions in funding You will iterate your product with us until having reached product-market-fit and receive support in building up a sales force or creating a marketing engine respectively Requirements You are based in Europe or the Americas or open to relocate You are willing to take full responsibility for your own startup and scale it to €100M+ in revenues You have excellent communication skills in the English language Join us and build a €1B+ company with us!

Location: Skopje, North Macedonia Workplace: fully We are looking to hire ambitious entrepreneurs to start and scale their own startups. We are serial entrepreneurs, for example Paul Müller (founder Adjust, €1.2B exit) and Petter Made (founder SumUp, €8B) who are eager to support outlier personalities and serial entrepreneurs to build €1B+ companies. Our offer: A salary while you build your startup as you will directly be employed by us. Alternatively, you can opt for up to €500k in funding. 1:1 sparring with unicorn founders on a weekly basis Community : Access to the top 0.1% of founders, peers and investors Team building : Hiring top notch talent supported through our network (over 50,000 professionals) Distribution : Support in reaching product-market-fit and building up a sales force / marketing machine Funding support for securing a multi-million euro funding round within 12 months (on average, EWOR Fellows raise > €2M after our Grand Pitch) One of our fellows set a record for Europe’s largest pre-seed round by a first-time founder, securing a €12M pre-seed investment. Tasks You will own, build, and run your startup in fields such as Supply Chain You will embark on an extensive personal development journey crafted by unicorn founders and follow a fully customised programme enhancing your goal, time, and energy management You will receive support in hiring through our network to over 50,000 professionals and advice as well as best practices from serial entrepreneurs You will receive intensive coaching to make your startup ready to raise millions in funding You will iterate your product with us until having reached product-market-fit and receive support in building up a sales force or creating a marketing engine respectively Requirements You are based in Europe or the Americas or open to relocate You are willing to take full responsibility for your own startup and scale it to €100M+ in revenues You have excellent communication skills in the English language Join us and build a €1B+ company with us!

Location: Leeds, United Kingdom Workplace: fully We are looking to hire ambitious entrepreneurs to start and scale their own startups. We are serial entrepreneurs, for example Paul Müller (founder Adjust, €1.2B exit) and Petter Made (founder SumUp, €8B) who are eager to support outlier personalities and serial entrepreneurs to build €1B+ companies. Our offer: A salary while you build your startup as you will directly be employed by us. Alternatively, you can opt for up to €500k in funding. 1:1 sparring with unicorn founders on a weekly basis Community : Access to the top 0.1% of founders, peers and investors Team building : Hiring top notch talent supported through our network (over 50,000 professionals) Distribution : Support in reaching product-market-fit and building up a sales force / marketing machine Funding support for securing a multi-million euro funding round within 12 months (on average, EWOR Fellows raise > €2M after our Grand Pitch) One of our fellows set a record for Europe’s largest pre-seed round by a first-time founder, securing a €12M pre-seed investment. Tasks You will own, build, and run your startup in fields such as AI Infrastructure You will embark on an extensive personal development journey crafted by unicorn founders and follow a fully customised programme enhancing your goal, time, and energy management You will receive support in hiring through our network to over 50,000 professionals and advice as well as best practices from serial entrepreneurs You will receive intensive coaching to make your startup ready to raise millions in funding You will iterate your product with us until having reached product-market-fit and receive support in building up a sales force or creating a marketing engine respectively Requirements You are based in Europe or the Americas or open to relocate You are willing to take full responsibility for your own startup and scale it to €100M+ in revenues You have excellent communication skills in the English language Join us and build a €1B+ company with us!