Role Purpose
The Head of Partnerships is responsible for the strategic leadership, direction, and management of Bravo Networks' partnership portfolio. The role ensures the development, optimisation, and performance of key partner relationships, delivering sustainable value to the network, its members, and wider stakeholders. Operating as a senior representative of Bravo Networks, the Head of Partnerships will lead the commercial and strategic engagement with insurer and service provider partners, ensuring contractual commitments are delivered, opportunities for growth are maximised, and relationships are managed effectively at all levels. The role combines strategic leadership, commercial management, data-driven insight, and stakeholder engagement to support the achievement of Bravo's business objectives.
Key Responsibilities
Develop and execute the partnerships strategy in line with Bravo Networks' overall business objectives.
Identify opportunities to enhance partner performance, strengthen commercial relationships, and drive mutual growth.
Represent Bravo Networks at a senior level with insurers, service providers, and strategic partners.
Act as a trusted advisor and relationship lead across the partnership portfolio.
Relationship Management
Lead and maintain senior-level relationships across all partner accounts.
Establish regular governance and engagement frameworks to ensure effective communication and collaboration.
Manage complex stakeholder relationships, balancing the needs of partners, members, and the wider Bravo business.
Resolve commercial or operational challenges through effective negotiation and stakeholder management.
Commercial and Contract Management
Lead the development, negotiation, and management of partnership agreements and commercial frameworks.
Ensure all contractual obligations, service commitments, and performance measures are clearly defined and achieved.
Work closely with Bravo and insurer market teams to maximise the effectiveness and value of partnership arrangements.
Identify opportunities for enhanced commercial return and strategic value creation.
Performance and Data Insight
Oversee the collection, analysis, and interpretation of partnership performance data.
Produce meaningful commercial insights and recommendations to support strategic decision making.
Monitor partner performance against agreed objectives, contractual commitments, and key performance indicators.
Utilise market intelligence and performance data to identify trends, risks, and opportunities.
Collaboration and Stakeholder Engagement
Work collaboratively with the wider Bravo leadership team, insurer market teams, operations, finance, and other key stakeholders.
Good collaboration required across the Distribution and Services Team
Ensure alignment between partnership objectives and wider business priorities.
Support business development initiatives and market-facing activities where partnership engagement is required.
Promote a culture of collaboration, transparency, and continuous improvement.
Governance and Risk Management
Ensure robust governance processes are in place across the partnership portfolio.
Monitor compliance with contractual, regulatory, and company requirements.
Identify and manage commercial, operational, and reputational risks relating to partnership arrangements.
Maintain accurate reporting and oversight of partnership activity and outcomes.
Key Accountabilities
Delivery of the Bravo Networks partnership strategy.
Management and performance of partner relationships and commercial agreements.
Achievement of partnership revenue, growth, and value targets.
Delivery of contractual commitments and service standards.
Production of meaningful data analysis, reporting, and performance insights.
Effective stakeholder engagement across internal and external audiences.
Identification and delivery of strategic partnership opportunities.
Knowledge, Skills and Experience
Essential
Significant experience in partnership, insurer, supplier, or relationship management within insurance or financial services.
Strong commercial and negotiation skills.
Experience managing senior stakeholder relationships.
Proven ability to analyse and interpret complex data and performance information.
Experience developing and managing contractual and commercial frameworks.
Strong communication, presentation, and influencing skills.
Ability to operate strategically while maintaining operational oversight.
Ability to travel for Partnership meetings and events.
Mainly London.
Desirable
Existing knowledge of insurance distribution, broker networks, or affinity arrangements.
Experience leading strategic partnership programmes.
Understanding of regulatory and governance requirements within financial services.
Leadership Behaviours
Builds trusted and credible relationships.
Thinks strategically and acts commercially.
Delivers results through collaboration and influence.
Uses insight and data to drive decision making.
Challenges constructively and seeks continuous improvement.
Demonstrates integrity, accountability, and professionalism.
Represents Bravo Networks positively and effectively both internally and externally.
About KIRA
Our mission is to make money smart, reliable and within reach for everyone. In 2019, we built the first mobile-first insurance platform accessible online by millions in Southeast Asia. Today, we are expanding to help people in Asia with spending, saving, investing, exchanging, travelling, and more, aiming to build tools for financial self-reliance using AI.
The Role
KIRA is building an AI Finance Superapp for Southeast Asia covering payments, remittance, insurance, wealth, and trading. These products handle real money, requiring reliability, regulatory compliance, and integration with third-party financial rails.
The Technical Product Lead owns a product vertical end-to-end, from strategy and outcomes through technical design, delivery, and launch. AI is used where it genuinely improves outcomes, balanced with deterministic systems for reliability, auditability, and trust.
What You'll Own
— Own a product vertical end-to-end including strategy, metrics, roadmap, priorities, and delivery.
— Shape technical design with engineering across APIs, data flows, ledgering, reconciliation, failure handling, security, and scalability.
— Drive trade-offs across correctness, speed, cost, reliability, regulatory requirements, and user experience.
— Build regulatory requirements into the product including KYC, transaction monitoring, limits, privacy, and licensing.
— Apply AI with clear evaluation, safeguards, human oversight, and failure handling.
— Ship products managing external dependencies like regulatory approvals, financial rails, and third-party partners.
— Align Engineering, Design, Compliance, Operations, Treasury, and Finance around product decisions and launch requirements.
What We're Looking For
— 5+ years of product management experience owning complex technical products from strategy through production.
— Strong technical foundation in system architecture, APIs, databases, workflows, failure modes, and distributed systems.
— Experience working closely with engineers, able to review, challenge, and contribute to technical designs.
— Experience in payments, banking, remittance, insurance, trading, or other regulated, high-consequence product domains.
— Strong product judgment and ability to make difficult trade-offs under technical, regulatory, and operational constraints.
— Experience building with LLMs or AI products, including evaluation, reliability, and understanding when AI should not be used.
Nice to Have
— Engineering or highly technical product background.
— Experience building zero-to-one fintech or consumer products.
— Experience defining evaluation frameworks for ML or LLM-powered products.
Outcome
— Clear vertical strategy and legible roadmap.
— Ships fast and clears launch blockers.
— Money is correct and users are never misled about their funds.
— AI features are valuable, predictable, and trusted.
— Trade-offs are deliberate and defensible.
— Alignment across engineering, design, compliance, and operations with minimal friction.
Location
This is a remote role hiring globally, requiring effective collaboration across multiple countries and time zones.
Language
English is the main working language; strong English communication is required.
Interview Process
— Online assessment or practical task.
— Technical interview.
— CEO / final round.
The process aims to complete within 1 week from start for strong candidates.
About the Role
As a Customer Success Manager at Abnormal AI, you will serve as the primary liaison between customers and internal teams, focusing on successful onboarding, adoption, and ongoing value delivery. You will build and nurture strong customer relationships, align on business goals, and drive measurable outcomes through best practice adoption and strategic planning. You will proactively identify opportunities and risks to help customers maximize their investment and contribute valuable feedback for product improvements. Your role involves collaboration with cross-functional teams and maintaining customer satisfaction and retention.
Who you are
- Skilled at building trust and maintaining relationships with stakeholders at various organizational levels, including executives
- Action-oriented, analytical, and collaborative in approach to customer success and issue resolution
- Dedicated to delivering measurable customer value and ensuring satisfaction throughout the customer lifecycle
- Strong verbal and written communication skills, comfortable handling both strategic discussions and technical conversations
- Solid technical understanding of SaaS products, including internet technologies, networking, and email security solutions
- Proven track record of driving product adoption and supporting long-term customer growth
What you will do
- Act as the main point of contact for assigned customers, developing strategic relationships and guiding platform adoption and success planning
- Deliver regular business reviews (QBRs/EBRs), clearly communicating ROI and aligning on success metrics to support retention and expansion
- Understand customers’ industries, goals, and challenges to provide tailored recommendations and align internal and external stakeholders on success objectives
- Promote awareness and usage of key platform features, provide ongoing education, and identify opportunities for expanded adoption
- Proactively monitor customer health, manage escalations, and collaborate with Product, Engineering, Support, and Sales teams to resolve issues and share actionable insights
- Maintain expert knowledge of the product roadmap and communicate relevant updates and enhancements to customers
- Coordinate with internal teams to develop and execute customer success plans, addressing risks before they impact engagement or satisfaction
Must Haves
- 5+ years of experience in enterprise SaaS, with at least 3+ years in Customer Success, TAM, or support roles
- Proven ability to manage large customer portfolios and develop long-term relationships, including at the executive level
- Excellent communication, presentation, and organizational skills, capable of managing both strategic and technical conversations effectively
- Strong problem-solving skills and experience resolving escalations while maintaining a positive customer experience
- Proficiency with CRM and case management tools such as Salesforce and Jira
- Technical proficiency related to internet technologies, networking, and email security products
- Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or equivalent practical experience
We are seeking an elite, hands-on Senior Security Compliance Consultant (SOC 2 & GRC Specialist) to lead a critical, company-wide SOC 2 Type II audit readiness initiative. In this strategic engagement, you will perform comprehensive gap analyses, assess existing security controls, design robust compliance workflows, and drive cross-functional teams toward audit completion.
The ideal candidate brings a proven track record in GRC frameworks, control mapping, evidence automation, and policy development. Utilizing automated compliance platforms such as Sprinto, you will build repeatable compliance processes, validate technical controls, and ensure a seamless audit experience across the entire organization.
General Information (About the Client):
Our client is a fast-scaling, cloud-native technology platform committed to maintaining enterprise-grade trust, security, and data privacy. To support their rapid commercial growth and enterprise sales pipeline, they are establishing a formal, highly disciplined security governance model.
They operate a modern, cloud-first environment where compliance is treated not as a passive checklist, but as an active, automated operational advantage. By leveraging modern GRC platforms and fostering a security-conscious culture, they provide an empowering environment for compliance experts to drive real architectural and procedural improvements.
Tasks and Deliverables:
SOC 2 Readiness & Gap Analysis: Conduct a thorough assessment of existing technical and operational security controls, pinpointing compliance gaps and building an actionable remediation roadmap.
Control Design & Implementation: Author, refine, and operationalize security controls, policies, and procedures aligned with SOC 2 Trust Services Criteria (TSC) and PCI DSS standards.
Automated Evidence Collection: Lead evidence-gathering workflows using automated GRC tooling (Sprinto), ensuring all technical artifacts, access logs, and policy attestations are validated and audit-ready.
PCI DSS Guidance: Provide expert advisory on maintaining PCI DSS alignment alongside SOC 2, ensuring overlapping control requirements are mapped efficiently to reduce operational drag.
Cross-Functional Coordination: Collaborate with engineering, DevOps, HR, and IT teams to embed compliance workflows into daily operations without slowing down feature execution.
Auditor Interface & Readiness: Serve as the primary liaison during the audit preparation phase, coordinating directly with external auditors to present evidence, resolve findings, and ensure a successful audit cycle.
Required Experience:
SOC 2 Mastery: Proven track record of leading end-to-end SOC 2 readiness, gap remediation, and audit preparation initiatives for cloud-native or B2B SaaS companies.
GRC & PCI DSS Acumen: Deep familiarity with Governance, Risk, and Compliance (GRC) frameworks, risk assessment methodologies, and PCI DSS compliance requirements.
Tooling Proficiency (Sprinto): Direct, practical experience leveraging automated compliance and evidence-collection platforms, specifically Sprinto (or equivalent modern platforms like Vanta/Drata).
Policy & Control Mapping: Exceptional capability to author clear, enforceable security policies and translate abstract regulatory requirements into concrete engineering controls.
Cross-Functional Facilitation: Strong stakeholder management skills with a history of driving accountability across distributed engineering, product, and operations teams.
What we offer:
The rate depends on your seniority level, skills and experience. We've already paid out over $11M to our engineers.
No more hunting for clients or negotiating rates — let us handle the business side of things so you can focus on what you do best.
We'll manually find the best project for you according to your skills and preferences.
Choose a schedule that works best for you. It’s possible to communicate async or minimally overlap within team working hours.
We respect your seniority so you can expect no micromanagement or screen trackers.
Communicate directly with the clients. Most of them have technical backgrounds.
We will support you from the time you submit the application throughout all cooperation stages.
Most of our projects involve working in a fast-paced startup environment.
Through our community, we will connect you with the best developers from more than 50 countries.
Requirements:
4+ years of commercial experience in software development
3+ years of commercial experience with .NET
3+ years of commercial experience with React
Expertise in TypeScript is required
2+ years of experience with Microsoft Azure is a plus
You should also have:
Strong technical skills: as a Senior Developer, you are expected to be able to create projects from scratch and have a deep understanding of application architecture.
Clear and effective communication in English — advanced ability to discuss business tasks, justify decisions, and communicate issues. Good self-presentation is also essential for upcoming client calls.
Strong self-organizational skills — ability to work full-time remotely with no supervision.
Reliability — we want to trust you and expect that you won’t let us and the client down.
Adaptability and Flexibility — the ability to onboard the project promptly after accepting it and start delivering results quickly.
Задачи:
— Полное владение датасетами безопасности: сбор, очистка, разметка, контроль качества, версионирование и подготовка к обучению и оценке моделей.
— Перевод требований политики безопасности в четкие и последовательные критерии разметки и оценки, в тесном сотрудничестве со специалистами по политике.
— Проектирование и управление процессами разметки, включая поиск, адаптацию и контроль внешних участников для обеспечения высокого качества.
— Создание рабочих процессов оценки моделей в продакшене с использованием реальных данных для отслеживания производительности и выявления проблем.
— Разработка легковесных пайплайнов и инструментов на Python и SQL для ускорения и воспроизводимости работы с данными, в партнерстве с ML-инженерами по требованиям к "готовности к обучению".
Требования:
— Опыт работы Data Scientist или аналогичной роли с реальными датасетами и ML-моделями.
— Глубокое понимание качественного датасета: сбор, очистка, выборка, разметка, контроль качества, оценка.
— Уверенное владение Python и SQL для анализа и практических рабочих процессов с данными.
— Сильное критическое мышление и способность принимать решения в условиях неоднозначности, умение превращать сложные руководства в последовательные и масштабируемые решения.
— Автономность и хорошие коммуникативные навыки, способность работать в междисциплинарной команде (политика, инженерия, исследования) в быстро меняющейся среде.
Преимущества:
— Опыт в AI safety, trust & safety, модерации контента или обнаружении мошенничества/злоупотреблений.
— Опыт создания датасетов или фреймворков оценки, опыт с adversarial/safety-ориентированным ML.
— Опыт управления процессами разметки с участием человека, версионирования датасетов или инструментов ML-пайплайнов.
— Опыт внедрения руководств совместно с командами политики или юридическими отделами.
Условия:
— Работа в гибридном формате в Лондоне, тесное взаимодействие с командами AI Safety и Policy.
— Равные возможности для всех кандидатов без дискриминации по различным признакам.
This is a contract/part-time role: 10-20 hrs/week with a rate of $40-50/hr.
NOPE is an AI safety company focused on the proliferation of relationships between humans and AI and their impact on wellbeing and societal fabrics. They measure real conversations and relationships involving AI, track incidents, analyze regulations, and run evaluations on both raw LLMs and deployed AI. Their mission is to hold AI labs and products accountable for harms produced and to foster safe and aligned AI through proper governance and scrutiny.
The Social Comms role involves increasing NOPE's social media presence and becoming an active participant in the global conversation around AI safety and alignment. Responsibilities include taking research and artifacts produced by NOPE and creating a consistent, human presence on social channels by deciding what gets posted, writing content, and engaging with researchers, journalists, builders, and policymakers. The role requires maintaining an authoritative voice without growth-hacking or engagement bait. Work is asynchronous, any timezone, with direct access to the team and unpublished materials.
The person will have significant authorship over NOPE's blog, LinkedIn, other social accounts, public spaces, and private community spaces relevant to their work.
Ideal candidate qualities:
— Deep care about AI's impact on human relationships and social norms
— Abstract understanding of LLMs and their flaws
— Experience running or growing popular social accounts
— Writes authentically without relying on AI to generate content
— Ability to distill research into key points that resonate with people
— Can engage thoughtfully with critics and strangers publicly
— Good judgment on which social channels matter
— Experience in civic domains, public-good, policy, trust-and-safety, or non-profits
— Bonus: published material relevant to AI proliferation and risks
Applicants should mention the word AWARD and tag RNDYuNjIuMjEwLjE5Nw== to confirm they read the job post fully.
About us: Proxify connects top developers worldwide with opportunities. Since launch, Proxify developers have worked with 1200+ clients and 5000+ developers trust the network. Proxify supports remote full-time jobs with high ratings on Glassdoor and Trustpilot.
The Role: Seeking a Senior QA Automation Engineer to be the primary architect of quality assurance strategy for a high-growth client team. Responsibilities include building scalable automation frameworks, defining test strategies, selecting tools, and integrating automated suites into CI/CD pipelines. The role is for a "Developer in Test" focused on building safety nets for confident code shipping.
What we are looking for:
— 5+ years in test automation with expertise in Playwright, Cypress, or Selenium
— Ability to write clean, maintainable test code in TypeScript/JavaScript, Python, or Java
— Experience building and scaling automation frameworks (Page Object Model, Screenplay Pattern)
— Extensive experience testing RESTful and GraphQL APIs using Postman, SuperTest, or RestAssured
— Hands-on integration of automated tests into pipelines using GitHub Actions, GitLab CI, or Jenkins
— Mobile automation experience with Appium or Maestro is a significant advantage
— Familiarity with performance testing tools like k6 or JMeter
Nice-to-Have:
— Knowledge of Docker for containerized testing
— Experience with Visual Regression testing tools (Percy, Applitools)
— Familiarity with Cloud Testing platforms (BrowserStack, Sauce Labs, AWS Device Farm)
— Background in Security Testing (OWASP principles)
Responsibilities:
— Define automation roadmap and select tools matching client stack
— Write, maintain, and optimize complex end-to-end integration and regression test suites
— Collaborate with Developers and Product Managers to define "Definition of Done" and ensure testability
— Identify, document, and track software defects, working closely with dev team
— Act as "Quality Evangelist" by conducting code reviews for test scripts and sharing best practices
What we offer:
— On-time monthly payments with flexible withdrawal options
— Predictable project hours with consistent 8-hour working days
— Up to 24 flex days off per year without losing pay for full-time positions
— Career-accelerating positions at cutting-edge companies
— Hand-picked opportunities with no typical recruitment roadblocks
— One-time contracting process for multiple opportunities
— Consistent monthly compensation
Mission: Lead the delivery of consulting, implementation, development, and support projects for customers in the education sector. Responsible for end-to-end delivery of projects ensuring on-time, within budget, and high-quality standards, serving as primary operational contact for customers. Accountable for measurable outcomes: on-time delivery, budget adherence, customer satisfaction, and retention.
Duties & Responsibilities:
Pillar 1 — Project Planning, Execution & Delivery:
— Develop comprehensive project plans covering scope, timeline, resource allocation, dependencies, and risk assessment.
— Monitor project progress against baseline and proactively identify issues or risks.
— Implement corrective actions and change management to keep projects on track.
— Coordinate internal resources and third parties/vendors to ensure project completion.
— Apply industry best practices, techniques, and standards throughout the project lifecycle.
— Monitor and handle Change Requests required for project implementation.
— Success Metrics: on-time delivery rate, schedule variance, budget variance, quality of deliverables, number of escalations resolved within SLA.
Pillar 2 — Client & Technical Account Management:
— Establish and maintain strong, trust-based relationships with clients and stakeholders.
— Communicate project status, progress, challenges, and risks effectively.
— Manage customer expectations and address concerns proactively.
— Engage with Premier Customers and Partners to ensure alignment on project goals and implementation.
— Oversee Premier customer onboarding, manage customization requests, and ensure smooth handover.
— Represent Premier Customer interests in discussions with Engineering; track and prioritize feature requests, code improvements, and bugfixes.
— Assist with implementation of new solutions, deployment of packages, hotfixes, upgrades; perform post-upgrade service checks.
— Guide Premier Customers in adopting Constructor Tech best practices including risk assessments and health checks.
— Maintain availability during Premier Customer business hours for timely support.
— Success Metrics: customer satisfaction (CSAT), Net Promoter Score (NPS), retention rate, feature request cycle time, onboarding completion time.
Pillar 3 — Incident Management, Quality & Reporting:
— Own all support incidents and requests from Premier Customers and drive to resolution.
— Coordinate escalations and conduct post-incident reviews and root cause analyses.
— Ensure adherence to quality standards and implement quality improvement initiatives.
— Retain Premier Support Customer CSAT and NPS through outcome-driven activities; own Service Levels and KPIs per contract.
— Provide trend analysis, current health status, and manager-defined KPIs on schedule or demand.
— Keep customer information updated and shared as internal knowledge content.
— Participate in support-related activities and handle non-premier support tasks as requested.
— Continuously build practical experience with Constructor Tech products and related software solutions.
— Success Metrics: incident resolution time, escalation rate, CSAT/NPS targets, SLA adherence, quality audit results.
Qualifications & Experience:
— Minimum five years of experience in IT project management (internal, customer implementation, and/or consultancy).
— Proven track record of successful project delivery (on time, within budget, and to quality standards).
— PMP certification preferred.
Skills & Competencies:
— Strong communication and interpersonal skills.
— Ability to work under pressure and meet deadlines.
— Good understanding of software development methodologies preferred.
— Results-oriented with focus on measurable delivery outcomes.
Education & Languages:
— Bachelor's degree in Computer Science, Information Technology, or related field.
— Fluent English; German is a bonus.
Role Characteristics:
— Delivery-focused and accountable for measurable project outcomes.
— Balance of project execution and strategic customer/technical account management.
— Hands-on, customer-facing, with clear targets and KPIs.
— Not a purely administrative or coordination-only position.
— Not a business development or sales role.
— Not measured by activity volume but by delivered results.
Mission: Lead the delivery of consulting, implementation, development, and support projects for customers in the education sector. Responsible for end-to-end delivery of projects ensuring on-time, within budget, and high-quality standards, serving as primary operational contact for customers. Accountable for measurable outcomes: on-time delivery, budget adherence, customer satisfaction, and retention.
Duties & Responsibilities:
Pillar 1 — Project Planning, Execution & Delivery:
— Develop comprehensive project plans covering scope, timeline, resource allocation, dependencies, and risk assessment.
— Monitor project progress against baseline and proactively identify issues or risks.
— Implement corrective actions and change management to keep projects on track.
— Coordinate internal resources and third parties/vendors to ensure project completion.
— Apply industry best practices, techniques, and standards throughout the project lifecycle.
— Monitor and handle Change Requests required for project implementation.
— Success Metrics: on-time delivery rate, schedule variance, budget variance, quality of deliverables, number of escalations resolved within SLA.
Pillar 2 — Client & Technical Account Management:
— Establish and maintain strong, trust-based relationships with clients and stakeholders.
— Communicate project status, progress, challenges, and risks effectively.
— Manage customer expectations and address concerns proactively.
— Engage with Premier Customers and Partners to ensure alignment on project goals and implementation.
— Oversee Premier customer onboarding, manage customization requests, and ensure smooth handover.
— Represent Premier Customer interests in discussions with Engineering; track and prioritize feature requests, code improvements, and bugfixes.
— Assist with implementation of new solutions, deployment of packages, hotfixes, upgrades; perform post-upgrade service checks.
— Guide Premier Customers in adopting Constructor Tech best practices including risk assessments and health checks.
— Maintain availability during Premier Customer business hours for timely support.
— Success Metrics: customer satisfaction (CSAT), Net Promoter Score (NPS), retention rate, feature request cycle time, onboarding completion time.
Pillar 3 — Incident Management, Quality & Reporting:
— Own all support incidents and requests from Premier Customers and drive to resolution.
— Coordinate escalations and conduct post-incident reviews and root cause analyses.
— Ensure adherence to quality standards and implement quality improvement initiatives.
— Retain Premier Support Customer CSAT and NPS through outcome-driven activities; own Service Levels and KPIs per contract.
— Provide trend analysis, current health status, and manager-defined KPIs on schedule or demand.
— Keep customer information updated and shared as internal knowledge content.
— Participate in support-related activities and handle non-premier support tasks as requested.
— Continuously build practical experience with Constructor Tech products and related software solutions.
— Success Metrics: incident resolution time, escalation rate, CSAT/NPS targets, SLA adherence, quality audit results.
Qualifications & Experience:
— Minimum five years of experience in IT project management (internal, customer implementation, and/or consultancy).
— Proven track record of successful project delivery (on time, within budget, and to quality standards).
— PMP certification preferred.
Skills & Competencies:
— Strong communication and interpersonal skills.
— Ability to work under pressure and meet deadlines.
— Good understanding of software development methodologies preferred.
— Results-oriented with focus on measurable delivery outcomes.
Education & Languages:
— Bachelor's degree in Computer Science, Information Technology, or related field.
— Fluent English; German is a bonus.
Role Characteristics:
— Delivery-focused and accountable for measurable project outcomes.
— Balance of project execution and strategic customer/technical account management.
— Hands-on, customer-facing, with clear targets and KPIs.
— Not a purely administrative or coordination-only position.
— Not a business development or sales role.
— Not measured by activity volume but by delivered results.
What You’ll Do
Perform daily charge audits, reviewing clinical documentation for accurate CPT, ICD-10, and HCPCS code assignment. Verify charges align with payer-specific billing rules and medical necessity requirements before submission. Identify and correct coding discrepancies proactively, before claims go out. Submit clean claims daily through Apero and the clearinghouse. Monitor claim system and clearinghouse rejection queues; research and resolve rejections promptly to avoid timely-filing exposure. Correct and resubmit rejected claims, tracking each through to acceptance. Stay current on coding updates, payer policy changes, and industry regulations. Collaborate with Medical Billing Associates and the Medical Billing Team Lead on recurring coding or rejection patterns.
What You Bring
Minimum 3 years of experience in medical billing and coding within a healthcare setting. Strong understanding of coding standards (ICD-10, CPT, HCPCS), claim submission workflows, and clearinghouse rejection handling. Exceptional attention to detail and accuracy in code assignment. Experience with Apero or similar clearinghouse/practice management software preferred. Experience in Sleep Medicine and/or DME billing strongly preferred. Professional coding certification (CPC, CCS, RHIT, or RHIA) a plus but not required. Genuine interest in sleep, health, and helping people better understand and improve their well-being.
Who You Are
Core values emphasize clarity, trust, collaboration, optimism, and compassion.
Tech Stack
Apero and the clearinghouse systems for charge submission and rejection management.
Team Description
Collaborate with Medical Billing Associates and the Medical Billing Team Lead on recurring coding or rejection patterns.
Benefits & Perks
Meaningful work that directly improves peoples’ lives. Be part of an international team across the US, France, Belgium. Annual team offsite. Comprehensive health benefits (medical, dental, vision). FREE One Medical membership. 401(k) with company match. 20 days PTO + 10 paid holidays + 80 hours paid sick leave. Monthly phone and internet stipend. Compensation $55,000 - $60,000 depending on experience.
Simple Life is the #1 AI-powered health coaching app for adults who want to lose weight and enjoy a healthier lifestyle—without the stress or extremes. Our mission is to empower people to feel their best every day. By challenging traditional, restrictive approaches, Simple offers a more sustainable method grounded in ease, personalization, and real-life support. Simple has had over 17 million downloads and more than 300,000 5-star reviews, having helped millions lose weight successfully and sustainably. Simple has earned recognition as Best Virtual Coach and one of the Top 100 AI companies — all thanks to a dedicated global team driving real impact. With SIMPLE as a partner in their pocket, users feel cared for and empowered to embrace — and stick to — new healthy habits.
Simple is looking for a Vendor Operations Specialist to own vendor relationships, subscriptions, compliance, and operational automation. This is a hands-on role - you will be juggling multiple things at once, pushing when needed, and making sure nothing slips. Experience matters less than mindset: thorough, persistent, and confident. Push the pace of innovation and build a future of a healthier world with us!
Key Responsibilities:
Vendor / Assets Management
— Own the full vendor lifecycle: sourcing, onboarding, contracting, renewals
— Coordinate the procurement, lifecycle management, and vendor relationships for company hardware and IT equipment
— Coordinate with Legal on MSAs, NDAs, and service agreements
Subscriptions & SaaS
— Track all software subscriptions; spot waste and duplicates
— Own renewal calendars and ensure nothing auto-renews without approval
KYC, Compliance & Automation
— Run KYC/KYB for new vendors, keep documentation current
— Be the main point of contact for third parties on operational matters
— Identify manual workflows and build automations and trackers that scale
— Support ad-hoc ops requests, reporting, and compliance packages
What we’re looking for:
— Naturally detail-oriented - you notice what others miss and do not let things drop
— Can manage many work streams at once without losing track
— Comfortable pushing on vendors, timelines, and incomplete answers
— Clear communicator in English
— 2–4 years in operations, finance, procurement, or similar
— Experience in AI-driven workflows, process optimization, and operational automations
Perks and Benefits:
— Open-minded teams, a welcoming and inclusive company culture, plus the opportunity to make a real difference with a game-changing health tech product.
— Remote work opportunities.
— A premium SIMPLE subscription.
About our values:
Think deeper: We understand that in order to grow we need to make all our decisions reality-based and change our opinion based on what we learn. We appreciate data coming in various forms – quantitative and qualitative, feedback from users and colleagues, and strong and weak signals. We treat data as the main source for leveraging insights and expect people at every level to have conversations that start with data.
Focus on impact: Results and speed matter. When we are competing to become an A-player in the digital health market, we don’t have the luxury of deliberation. We need to make decisions and changes quickly and, swiftly learn from our mistakes. We prioritize what will have the greatest impact and aren’t distracted by anything else. We create products that benefit users while we are meeting our metrics.
Take ownership: We seek to improve all facets of our company even in ways beyond our job description. We seek and take responsibility for our actions and their impact. We value and set high expectations for our own work so that it can add to the overall quality and innovation results of the team. Each one of us is empowered to make this company a success, take the lead to resolve disagreements and systemic issues.
Push the limits: We encourage our team to explore new ideas, challenge conventional thinking, and continuously improve work. This mindset can lead to breakthroughs in product development, improved operational efficiency, and increased competitiveness in the market. We believe that a culture and mindset of constantly striving to exceed existing standards, boundaries, or expectations that include innovation, experimentation, and a willingness to take risks, can bring us success. We don't accept what someone says as truth if we disagree with it, no matter what authority that person has in the company and express ourselves directly, not through channels. We challenge ideas, from policy to product decisions, and always seek to understand the reason behind what we do.
Be a Championship Team: As a part of the championship team, you must improve your own performance constantly also know your teammates, their talents and skills and be focused on a common goal and how to achieve it together. We hold each other accountable for our contribution to the shared success or failure, and we constantly look for ways to help our colleagues to improve and for us to perform better as a team. We collaborate within the team in order to compete with challengers in the outside world. We build relationships of trust. We provide our teammates with the autonomy and support they need to deliver their part of the goal.
Удалённоsenior
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УдалённоToronto
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