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Location: Washington, United States; Alexandria, United States; Hyattsville, United States; Bethesda, United States; Suitland-Silver Hill, United States; District Heights, United States Turn your passion for luxury into a career opportunity. Explore the world of premium brands and make a lasting impact in fashion, beauty, jewelry, or automobiles. Join CXG, the global leader in customer experience, and work alongside iconic brand names. About the Role: As a luxury brand evaluator, you will step into the world of luxury to discreetly assess customer experiences, providing critical feedback that helps brands refine their services. Whether visiting boutiques, purchasing online, or returning a product, your voice shapes the future of luxury. • Flexibility - each in-store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments. • Frequent opportunities - perform several missions per month and collaborate with some of the most prestigious brands worldwide. What you will be doing: 1. Choose your assignments - align your missions with your personal preferences and profile. 2. Visit luxury stores or evaluate online - engage with sales associates in the stores or online from the comfort of your home. 3. Observe carefully - check the ambiance, service quality, and overall customer experience. 4. Provide honest feedback - use our platform to share your observations through questionnaires. Perks of the Role: • Collaborate with iconic brands across industries. • Flexible assignments tailored to your interests. • Compensation for your time and input, with the potential for reimbursement on purchases. • A user-friendly platform for managing missions and feedback. How to Join the CXG Community: 1. Register: sign up at live.cxg.com and confirm your email. 2. Complete your profile: fill out your details to 100% and get verified. 3. Get certified: pass the General Certification to access missions. 4. Apply for missions: explore assignments with brands that excite you. 5. Start evaluating: begin making a difference in the luxury market. Compensation: • Non-Purchase Evaluations: Earn a fee based on mission complexity. • Purchase-Based Evaluations: Reimbursement for approved items as stated in the mission brief. About CXG At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we’re committed to redefining the customer experience for luxury giants. Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live. On this platform, you can seamlessly manage missions, certifications, and feedback. Requirements Must be 18 years or older (21 years or older in the United States). Current customer of premium and luxury brands. Not currently under contract with any retail brands, to ensure impartiality. Punctual, organized, detail-oriented, and reliable. Observant and passionate about customer experience. No prior experience is required; we value honest feedback from genuine customers.

Location: San Francisco, United States; Walnut Creek, United States; Oakland, United States; Berkeley, United States; Daly City, United States; Pacifica, United States CXG is a global Customer Experience consulting firm specializing exclusively in serving premium and luxury brands. We partner with premium and luxury brands to transform experiences for meaningful impact. We provide valuable insights and support them in taking actionable steps toward creating seamless customer experiences that deliver more value. About the Role: As a luxury brand evaluator, you will step into the world of luxury to discreetly assess customer experiences, providing critical feedback that helps brands refine their services. Whether visiting boutiques, purchasing online, or returning a product, your voice shapes the future of luxury. • Flexibility - each in-store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments. • Frequent opportunities - perform several missions per month and collaborate with some of the most prestigious brands worldwide. What you will be doing: 1. Choose your assignments - align your missions with your personal preferences and profile. 2. Visit luxury stores or evaluate online - engage with sales associates in the stores or online from the comfort of your home. 3. Observe carefully - check the ambiance, service quality, and overall customer experience. 4. Provide honest feedback - use our platform to share your observations through questionnaires. Perks of the Role: • Collaborate with iconic brands across industries. • Flexible assignments tailored to your interests. • Compensation for your time and input, with the potential for reimbursement on purchases. • A user-friendly platform for managing missions and feedback. How to Join the CXG Community: 1. Register: sign up at live.cxg.com and confirm your email. 2. Complete your profile: fill out your details to 100% and get verified. 3. Get certified: pass the General Certification to access missions. 4. Apply for missions: explore assignments with brands that excite you. 5. Start evaluating: begin making a difference in the luxury market. Compensation: • Non-Purchase Evaluations: Earn a fee based on mission complexity. • Purchase-Based Evaluations: Reimbursement for approved items as stated in the mission brief. About CXG At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we’re committed to redefining the customer experience for luxury giants. Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live. On this platform, you can seamlessly manage missions, certifications, and feedback. Requirements Must be 18 years or older (21 years or older in the United States). Current customer of premium and luxury brands. Not currently under contract with any retail brands, to ensure impartiality. Punctual, organized, detail-oriented, and reliable. Observant and passionate about customer experience. No prior experience is required; we value honest feedback from genuine customers.

Location: Orlando, United States; Kissimmee, United States; Winter Park, United States; Celebration, United States; Winter Garden, United States; Altamonte Springs, United States Turn your passion for luxury into a career opportunity. Explore the world of premium brands and make a lasting impact in fashion, beauty, jewelry, or automobiles. Join CXG, the global leader in customer experience, and work alongside iconic brand names. About the Role: As a luxury brand evaluator, you will step into the world of luxury to discreetly assess customer experiences, providing critical feedback that helps brands refine their services. Whether visiting boutiques, purchasing online, or returning a product, your voice shapes the future of luxury. • Flexibility - each in-store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments. • Frequent opportunities - perform several missions per month and collaborate with some of the most prestigious brands worldwide. What you will be doing: 1. Choose your assignments - align your missions with your personal preferences and profile. 2. Visit luxury stores or evaluate online - engage with sales associates in the stores or online from the comfort of your home. 3. Observe carefully - check the ambiance, service quality, and overall customer experience. 4. Provide honest feedback - use our platform to share your observations through questionnaires. Perks of the Role: • Collaborate with iconic brands across industries. • Flexible assignments tailored to your interests. • Compensation for your time and input, with the potential for reimbursement on purchases. • A user-friendly platform for managing missions and feedback. How to Join the CXG Community: 1. Register: sign up at live.cxg.com and confirm your email. 2. Complete your profile: fill out your details to 100% and get verified. 3. Get certified: pass the General Certification to access missions. 4. Apply for missions: explore assignments with brands that excite you. 5. Start evaluating: begin making a difference in the luxury market. Compensation: • Non-Purchase Evaluations: Earn a fee based on mission complexity. • Purchase-Based Evaluations: Reimbursement for approved items as stated in the mission brief. About CXG At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we’re committed to redefining the customer experience for luxury giants. Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live. On this platform, you can seamlessly manage missions, certifications, and feedback. Requirements Must be 18 years or older (21 years or older in the United States). Current customer of premium and luxury brands. Not currently under contract with any retail brands, to ensure impartiality. Punctual, organized, detail-oriented, and reliable. Observant and passionate about customer experience. No prior experience is required; we value honest feedback from genuine customers.

Location: Miromar Lakes, United States; Cape Coral, United States; Fort Myers Beach, United States; Bonita Springs, United States; Lehigh Acres, United States; Estero, United States Turn your passion for luxury into a career opportunity. Explore the world of premium brands and make a lasting impact in fashion, beauty, jewelry, or automobiles. Join CXG, the global leader in customer experience, and work alongside iconic brand names. About the Role: As a luxury brand evaluator, you will step into the world of luxury to discreetly assess customer experiences, providing critical feedback that helps brands refine their services. Whether visiting boutiques, purchasing online, or returning a product, your voice shapes the future of luxury. • Flexibility - each in-store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments. • Frequent opportunities - perform several missions per month and collaborate with some of the most prestigious brands worldwide. What you will be doing: 1. Choose your assignments - align your missions with your personal preferences and profile. 2. Visit luxury stores or evaluate online - engage with sales associates in the stores or online from the comfort of your home. 3. Observe carefully - check the ambiance, service quality, and overall customer experience. 4. Provide honest feedback - use our platform to share your observations through questionnaires. Perks of the Role: • Collaborate with iconic brands across industries. • Flexible assignments tailored to your interests. • Compensation for your time and input, with the potential for reimbursement on purchases. • A user-friendly platform for managing missions and feedback. How to Join the CXG Community: 1. Register: sign up at live.cxg.com and confirm your email. 2. Complete your profile: fill out your details to 100% and get verified. 3. Get certified: pass the General Certification to access missions. 4. Apply for missions: explore assignments with brands that excite you. 5. Start evaluating: begin making a difference in the luxury market. Compensation: • Non-Purchase Evaluations: Earn a fee based on mission complexity. • Purchase-Based Evaluations: Reimbursement for approved items as stated in the mission brief. About CXG At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we’re committed to redefining the customer experience for luxury giants. Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live. On this platform, you can seamlessly manage missions, certifications, and feedback. Requirements Must be 18 years or older (21 years or older in the United States). Current customer of premium and luxury brands. Not currently under contract with any retail brands, to ensure impartiality. Punctual, organized, detail-oriented, and reliable. Observant and passionate about customer experience. No prior experience is required; we value honest feedback from genuine customers.

Location: Egypt The Technical Support Engineer - L1 will be part of the Level 1 team in Cincom's new 24/7 Support function, based in Cairo, and the first point of contact for Cincom customers experiencing technical issues with their enterprise software products, including CPQ, Eloquence and Cincom Smalltalk. The role focuses on receiving and managing customer cases, performing initial technical investigations, following established troubleshooting procedures, and ensuring timely escalation to the appropriate product specialists when deeper investigation is required. This is an opportunity for a recent graduate or early-career engineer with strong technical fundamentals, analytical thinking and a customer-oriented mindset to develop expertise in enterprise software support. The role operates within a 24x7x365 support organisation and requires flexibility to work rotating shifts, including nights, weekends and public holidays. KEY RESPONSIBILITIES Case Management Act as the first point of contact for customers reporting technical issues with Cincom products. Register, categorise, prioritise and manage incoming support cases in Zoho Desk in accordance with established procedures, severity definitions and service levels. Investigation & Troubleshooting Perform initial technical investigation and troubleshooting to identify the nature and potential source of reported issues. Follow documented troubleshooting procedures, knowledge articles, known-issue playbooks and Cincom's AI-assisted knowledge tools to resolve supported L1 cases. Collect and analyse relevant technical information, including error messages, logs, timestamps, system details and troubleshooting results. Identify whether reported issues may relate to application behaviour, operating systems, databases, infrastructure or network connectivity. Escalation & Customer Communication Recognise issues requiring deeper technical investigation and escalate them to Level 2 support, Hosted Services or the product engineering teams (Level 3) with complete technical findings. Recognise any report of a possible security vulnerability or active exploitation and route it immediately through the security escalation process, as these carry strict regulatory reporting deadlines. Maintain end-to-end ownership of customer-facing cases, ensuring regular updates, appropriate follow-up and clear communication until resolution. Participate in customer calls and communicate technical information clearly to both technical and non-technical audiences. Maintain accurate and consistent case documentation, including investigation steps, findings, actions taken and escalation details. Collaborate with L2 engineers, Hosted Services and Product Engineering teams to facilitate effective case resolution. Knowledge & Continuous Improvement Contribute to the development and maintenance of the technical knowledge base, troubleshooting guides and self-service content. Identify recurring issues and knowledge gaps and share observations with senior engineers to support continuous service improvement. Develop technical knowledge across Cincom's product portfolio, gradually building deeper expertise in assigned products and support areas. Security & Data Protection Handle customer data, logs and system access in line with Cincom's information security, data protection (including GDPR) and customer confidentiality requirements. Follow the controls that support Cincom's ISO 27001 and SOC 2 programmes, including access management and evidence of how cases are handled. Requirements WHAT WE'RE LOOKING FOR Essential Bachelor’s degree in computer science, Computer Engineering, Information Systems or a related technical discipline. 0–2 years of relevant experience; fresh graduates are encouraged to apply. Strong technical fundamentals in operating systems, networking and application technologies. Good analytical and troubleshooting skills, with the ability to investigate problems logically and systematically. Ability to understand technical information, identify relevant symptoms and determine appropriate next steps. Strong written and verbal communication skills in English. Good organisational skills and the ability to manage multiple cases while maintaining appropriate priorities and follow-up. Ability to work effectively within a team and collaborate with different technical functions. Customer-oriented mindset, ownership, attention to detail and willingness to learn. Able to work rotating shifts, including nights, weekends and public holidays, in a 24x7x365 support environment. Technical Foundations The following technical foundations are essential at foundation level. Product-specific skills are taught on the job. 1. Linux / Unix Fundamentals Basic command-line proficiency, understanding of file systems, permissions, processes, services and system logs. 2. Networking Fundamentals Understanding of TCP/IP, IP addressing, DNS, DHCP, ports, routing and connectivity troubleshooting tools. 3. Windows Operating Systems Basic knowledge of Windows operating systems, services, Event Viewer, Windows Server and Active Directory. 4. Application & Database Fundamentals Understanding of client-server architecture, application troubleshooting, log analysis, database fundamentals, basic SQL, HTTP/HTTPS and REST APIs. Desirable The following skills and experience are desirable: Basic programming or scripting knowledge, preferably Python or PowerShell. Familiarity with JSON, APIs and application integration concepts. Exposure to database technologies such as SQL Server, MySQL or MongoDB. Familiarity with virtualisation and cloud computing fundamentals. Academic projects or internships involving software applications, databases, operating systems or infrastructure. Previous exposure to enterprise software or technical support environments. Linux certifications such as Linux Essentials, RHCSA or equivalent. Networking certifications such as CCNA or equivalent. Microsoft technical certifications. Basic programming or database certifications. Additional language skills, particularly French, German or Italian. PRODUCT KNOWLEDGE Previous knowledge of Cincom products is not required. However, the successful candidate will be expected to develop familiarity with the company's enterprise software portfolio, starting with the products in scope for Level 1, during onboarding and technical enablement. HOW SUCCESS IS MEASURED First 90 days Product and process onboarding completed for the products in scope, with knowledge checks passed. Handling Level 1 cases independently on the shift rota. Case records consistently meet the documentation standard in quality checks. Ongoing First response and update times within the agreed service levels. Share of cases resolved at Level 1 against the team target. Escalations reach Level 2 or Level 3 with complete information first time. Customer satisfaction scores on closed cases. Regular, useful contributions to the knowledge base.

Location: India ubject Matter Expert - Infrastructure as Code & DevOps Automation Position Summary We seek an experienced IT Automation Specialist to lead infrastructure automation initiatives across our enterprise environment. As a subject matter expert, you will design, implement, and maintain scalable automation solutions using industry-leading tools including Terraform, OpenTofu, Ansible, AWX/Tower, and advanced DevOps platforms. This role combines hands-on technical expertise with strategic thinking to drive infrastructure modernization and operational efficiency. Key Responsibilities Design and implement Infrastructure as Code (IaC) solutions using Terraform and OpenTofu for cloud and on-premises infrastructure provisioning Develop and maintain Ansible playbooks and roles for configuration management, application deployment, and system patching across heterogeneous environments Architect and optimize Ansible Tower/AWX implementations for enterprise-scale automation, including RBAC, credential management, and workflow orchestration Lead adoption of agentic AI capabilities to automate decision-making processes and reduce manual operational overhead Establish the best automation practices, standards, and frameworks; conduct code reviews for infrastructure automation projects Troubleshoot and resolve complex automation issues; provide technical documentation for knowledge transfer to other teams Integrate automation solutions with CI/CD pipelines, monitoring systems, and ticketing platforms Document technical architecture, runbooks, and operational procedures for all automation systems Evaluate and recommend new automation tools and technologies that improve efficiency and reduce operational risk Collaborate with cross-functional teams (Cloud, Infrastructure, Security) to embed automation across IT operations Requirements Required Qualifications 5+ years of IT infrastructure and systems administration experience Expert-level proficiency with Terraform and/or OpenTofu; demonstrated ability to manage complex infrastructure states Advanced expertise in Ansible; proven experience in designing and maintaining Ansible Tower or AWX in production environments Strong Python programming skills; ability to write custom modules, plugins, and automation scripts Deep understanding of DevOps principles, CI/CD pipelines, and infrastructure-as-code best practices Experience with public cloud platforms (Azure, GCP) and hybrid/on-premises infrastructure Knowledge of version control systems (Git) and collaborative development workflows Strong troubleshooting and problem-solving abilities with demonstrated experience resolving production incidents Excellent communication skills; ability to translate complex technical concepts for non-technical stakeholders Bachelor's degree in Computer Science, Information Technology, or equivalent professional experience Preferred Qualifications Hands-on experience implementing and managing agentic AI solutions for IT operations automation Experience with advanced Ansible Tower features (workflows, dynamic inventory, LDAP/SAML integration) Familiarity with configuration management databases (CMDB) and ServiceNow integrations Knowledge of GitOps methodologies and tools (ArgoCD, Flux) Certifications such as HashiCorp Certified Terraform Associate, Ansible Specialist, or equivalent cloud/infrastructure certifications Open-source project contributions or demonstrated thought leadership in the infrastructure automation community Technical Skills Matrix IaC: Terraform, OpenTofu, CloudFormation | Expert Config Management: Ansible, Ansible Tower, AWX | Expert Agentic AI: LLM orchestration, AI-driven automation, prompt engineering | Intermediate+ Languages: Python, Bash, Go, HCL, PowerShell | Advanced Cloud: AWS, Azure, GCP, hybrid infrastructure | Advanced Languages: Python, Bash, Go, HCL, PowerShell | Advanced Why This Role Matters Automation is at the heart of our IT modernization strategy. In this role, you'll drive repeatability, reduce manual toil, and enable self-service capabilities across our infrastructure. You'll work with cutting-edge technologies including emerging agentic AI solutions, and your expertise will directly impact how efficiently we deliver infrastructure services to our clients. Equal Opportunity Statement We are an equal opportunity employer committed to fostering an inclusive, supportive workplace free from discrimination. We celebrate diversity and are dedicated to creating an environment where all employees feel valued and respected

Location: Brazil; Argentina; Colombia; Mexico; Chile; Costa Rica Subject Matter Expert - Infrastructure as Code & DevOps Automation Position Summary We seek an experienced IT Automation Specialist to lead infrastructure automation initiatives across our enterprise environment. As a subject matter expert, you will design, implement, and maintain scalable automation solutions using industry-leading tools including Terraform, OpenTofu, Ansible, AWX/Tower, and advanced DevOps platforms. This role combines hands-on technical expertise with strategic thinking to drive infrastructure modernization and operational efficiency. Key Responsibilities Design and implement Infrastructure as Code (IaC) solutions using Terraform and OpenTofu for cloud and on-premises infrastructure provisioning Develop and maintain Ansible playbooks and roles for configuration management, application deployment, and system patching across heterogeneous environments Architect and optimize Ansible Tower/AWX implementations for enterprise-scale automation, including RBAC, credential management, and workflow orchestration Lead adoption of agentic AI capabilities to automate decision-making processes and reduce manual operational overhead Establish the best automation practices, standards, and frameworks; conduct code reviews for infrastructure automation projects Troubleshoot and resolve complex automation issues; provide technical documentation for knowledge transfer to other teams Integrate automation solutions with CI/CD pipelines, monitoring systems, and ticketing platforms Document technical architecture, runbooks, and operational procedures for all automation systems Evaluate and recommend new automation tools and technologies that improve efficiency and reduce operational risk Collaborate with cross-functional teams (Cloud, Infrastructure, Security) to embed automation across IT operations Requirements Required Qualifications 5+ years of IT infrastructure and systems administration experience Expert-level proficiency with Terraform and/or OpenTofu; demonstrated ability to manage complex infrastructure states Advanced expertise in Ansible; proven experience in designing and maintaining Ansible Tower or AWX in production environments Strong Python programming skills; ability to write custom modules, plugins, and automation scripts Deep understanding of DevOps principles, CI/CD pipelines, and infrastructure-as-code best practices Experience with public cloud platforms (Azure, GCP) and hybrid/on-premises infrastructure Knowledge of version control systems (Git) and collaborative development workflows Strong troubleshooting and problem-solving abilities with demonstrated experience resolving production incidents Excellent communication skills; ability to translate complex technical concepts for non-technical stakeholders Bachelor's degree in Computer Science, Information Technology, or equivalent professional experience Preferred Qualifications Hands-on experience implementing and managing agentic AI solutions for IT operations automation Experience with advanced Ansible Tower features (workflows, dynamic inventory, LDAP/SAML integration) Familiarity with configuration management databases (CMDB) and ServiceNow integrations Knowledge of GitOps methodologies and tools (ArgoCD, Flux) Certifications such as HashiCorp Certified Terraform Associate, Ansible Specialist, or equivalent cloud/infrastructure certifications Open-source project contributions or demonstrated thought leadership in the infrastructure automation community Technical Skills Matrix IaC: Terraform, OpenTofu, CloudFormation | Expert Config Management: Ansible, Ansible Tower, AWX | Expert Agentic AI: LLM orchestration, AI-driven automation, prompt engineering | Intermediate+ Languages: Python, Bash, Go, HCL, PowerShell | Advanced Cloud: AWS, Azure, GCP, hybrid infrastructure | Advanced Languages: Python, Bash, Go, HCL, PowerShell | Advanced Why This Role Matters Automation is at the heart of our IT modernization strategy. In this role, you'll drive repeatability, reduce manual toil, and enable self-service capabilities across our infrastructure. You'll work with cutting-edge technologies including emerging agentic AI solutions, and your expertise will directly impact how efficiently we deliver infrastructure services to our clients. Equal Opportunity Statement We are an equal opportunity employer committed to fostering an inclusive, supportive workplace free from discrimination. We celebrate diversity and are dedicated to creating an environment where all employees feel valued and respected

Location: Milan, Italy Are you ready to grow with the world’s largest law firm? Join Dentons Italy Team today. For our Tax Team in Milan, we are searching for talented and highly motivated recent graduates in Law or Economics. Dentons offers a diverse range of activities in a dynamic work environment, practice-oriented training in an international context and the opportunity to gain 360 degree work experience. Dentons is not only the largest law firm in the world, providing quality and value to clients, but it is also a world-class firm of high profile professionals. Dentons is a leader in the Acritas Global Elite Brand Index, winner of the BTI Client Service 30 Award and recognized by leading business and legal publications for its innovations in client service, including the founding of Nextlaw Labs and the Nextlaw Global Referral Network. Dentons' polycentric approach and talents challenge the status quo to promote client interests. We are always looking for the best professionals. Our DNA is made up of talent, innovation and passion. Requirements Italian Law or Economics Degree achieved within the last 6 months the latest and with a minimum score of 105/110. You have had an experience abroad (e.g.: Erasmus). High legal knowledge. High level of English (Certificate C1). Other foreign languages are a plus. Vocation and motivation for practicing the legal profession. Global mindset. You are able to adapt to an international environment and eager to grow both professionally and personally with us. Proficient use of Microsoft Office and familiarity with IT tools. Benefits Enrollment in the firm's training plan. Competitive remuneration. A clearly structured career path. You will have access to Daisy, Dentons' proprietary AI tool. You will work closely with professionals who are recognized among the best in their areas of practice, in an international and stimulating working environment. We offer half a year of permanence in the firm (6 months of internship). After this period of internship, you could be confirmed as a Trainee and have access to the following benefits: - Welfare program. - Personal Budget for Training. - Agile Working (as per internal policy). - Opportunity to perform pro bono legal assistance. - Involvement in corporate events (e.g. annual Fee Earners Retreat). About us Across over 80 countries, Dentons helps you grow, protect, operate and finance your organization by providing uniquely global and deeply local legal solutions. Polycentric, purpose-driven and committed to inclusion, diversity, equity and sustainability, we focus on what matters most to you. www.dentons.com

Location: Almaty, Kazakhstan; Astana, Kazakhstan; Dnipro, Ukraine; Kharkiv, Ukraine; Kyiv, Ukraine; Lviv, Ukraine; Odesa, Ukraine; Remote.KZ, Kazakhstan We are looking for a motivated Information Security Specialist Intern to support the InfoSec team with vulnerability management, risk assessments, compliance tasks, and security assurance activities while building practical cybersecurity experience. This project gives you hands on exposure to core cybersecurity practices in a professional InfoSec team. You will contribute to vulnerability management, compliance support, and risk assessment activities while learning from experienced security specialists. Support vulnerability management activities by reviewing scan results and tracking remediation Follow up with system owners on remediation progress Help prepare responses to client and vendor security questionnaires Assist with risk assessments of tools vendors and internal processes Help maintain security documentation including policies guidelines checklists and audit evidence Support compliance activities such as SOC 2 by collecting and organizing audit evidence Monitor security advisories and CVEs and help assess their relevance to the environment Understanding of cybersecurity concepts including the CIA triad vulnerabilities threats risk and access control Familiarity with networking operating systems and web application basics Interest in security frameworks and standards including ISO 27001 SOC 2 NIST and OWASP Good written and spoken English Hands on experience with vulnerability scanners including Nessus OpenVAS or Qualys Knowledge of CVSS and vulnerability prioritization Basic scripting skills in Python PowerShell or Bash Cloud basics in AWS Azure or GCP Security certifications or courses such as Security+ CEH or similar

Location: Austin, United States; West Lake Hills, United States; Wells Branch, United States; Buda, United States; Bee Cave, United States; Manor, United States Turn your passion for luxury into a career opportunity. Explore the world of premium brands and make a lasting impact in fashion, beauty, jewelry, or automobiles. Join CXG, the global leader in customer experience, and work alongside iconic brand names. About the Role: As a luxury brand evaluator, you will step into the world of luxury to discreetly assess customer experiences, providing critical feedback that helps brands refine their services. Whether visiting boutiques, purchasing online, or returning a product, your voice shapes the future of luxury. • Flexibility - each in-store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments. • Frequent opportunities - perform several missions per month and collaborate with some of the most prestigious brands worldwide. What you will be doing: 1. Choose your assignments - align your missions with your personal preferences and profile. 2. Visit luxury stores or evaluate online - engage with sales associates in the stores or online from the comfort of your home. 3. Observe carefully - check the ambiance, service quality, and overall customer experience. 4. Provide honest feedback - use our platform to share your observations through questionnaires. Perks of the Role: • Collaborate with iconic brands across industries. • Flexible assignments tailored to your interests. • Compensation for your time and input, with the potential for reimbursement on purchases. • A user-friendly platform for managing missions and feedback. How to Join the CXG Community: 1. Register: sign up at live.cxg.com and confirm your email. 2. Complete your profile: fill out your details to 100% and get verified. 3. Get certified: pass the General Certification to access missions. 4. Apply for missions: explore assignments with brands that excite you. 5. Start evaluating: begin making a difference in the luxury market. Compensation: • Non-Purchase Evaluations: Earn a fee based on mission complexity. • Purchase-Based Evaluations: Reimbursement for approved items as stated in the mission brief. About CXG At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we’re committed to redefining the customer experience for luxury giants. Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live. On this platform, you can seamlessly manage missions, certifications, and feedback. Requirements Must be 18 years or older (21 years or older in the United States). Current customer of premium and luxury brands. Not currently under contract with any retail brands, to ensure impartiality. Punctual, organized, detail-oriented, and reliable. Observant and passionate about customer experience. No prior experience is required; we value honest feedback from genuine customers.

Location: Egypt ABOUT CINCOM Cincom builds and supports enterprise software used by organisations across EMEA, with three main product lines: CPQ, Eloquence (customer communications management) and Smalltalk. Our customers run our products on their own infrastructure and, increasingly, hosted and managed by Cincom in the cloud. We are reorganising engineering, delivery and support so customers get one consistent, well-run service whatever they buy and however it is deployed. PURPOSE OF THE ROLE You will run Cincom’s hosted customer estate day to day, making sure every hosted customer gets a secure, reliable and cost-controlled service. You will manage our cloud services for those customers, build and configure their environments to our reference designs, and work closely with our Kubernetes Engineer, who will move into your team once the structure is finalised. Hosted Services is part of our new Support function, which is building a professional 24/7 service across all our products. You will work closely with the Principal Infrastructure Architect, who owns the reference designs and sizing, and with the product DevOps teams. KEY RESPONSIBILITIES Run the hosted estate Own the day-to-day operation of hosted customer environments: patching, backups, monitoring, capacity and change. Act as the senior escalation point for hosting incidents, and drive them to resolution with the product teams where needed. Run disaster recovery tests on schedule and fix what they find. Keep runbooks and operational documentation current. Cloud services and cost Manage our cloud subscriptions and services for hosted customers, mainly Azure. Track and control cloud spend for each customer, and flag cost or capacity issues early. Manage reserved capacity, renewals and cloud provider support cases, working with the Principal Infrastructure Architect and Finance on commercial decisions. Build and configure Build and configure new customer environments to approved reference architectures, using infrastructure as code. Work with the Kubernetes Engineer to run and improve our container platform. Set up test environments, and support the Principal Infrastructure Architect and product teams in performance-testing configurations for hosted and on-premise deployments. Customers Be the technical contact for hosted customers on their environment, availability and service levels. Report on availability, incidents and performance against hosting service levels. Onboard new hosted customers smoothly, working with Delivery and Client Success. Lead and improve Lead and develop the Kubernetes Engineer once the Hosted Services structure is finalised. Until then, the Kubernetes Engineer sits in the Eloquence product engineering team and you will work closely with them. Automate repetitive work, and improve monitoring and alerting. Provide evidence and controls for ISO 27001 and SOC 2 certification, working with our process and compliance lead. Requirements Essential Several years running production customer environments in Azure, at a software vendor or managed service provider (AZ-104 or equivalent level). Hands-on infrastructure as code, using Terraform, Bicep or similar. Working experience with Kubernetes and containers, ideally Azure Kubernetes Service. Strong Windows and Linux server administration, plus relational databases (for example SQL Server, Oracle or PostgreSQL). Backup, disaster recovery and monitoring tooling in practice, not just in theory. Comfortable talking to customers about their service, and calm under incident pressure. Able to work effectively as part of a remote team spread across time zones. Desirable Experience of performance or load testing tools. Cloud cost management or FinOps experience. Experience in an ITIL-based support organisation, and in ISO 27001 or SOC 2 environments. Some experience leading or mentoring an engineer. WHAT SUCCESS LOOKS LIKE IN THE FIRST 12 MONTHS Hosting service levels met and reported to every hosted customer. Patching and backups on schedule across the estate, with disaster recovery tested and documented. Cloud spend known for each customer, with no surprises. New customer environments built through infrastructure as code, to reference designs. Fewer repeat incidents, and runbooks the wider Support team can use. Benefits Independent Contractor (Contractor is responsible for applicable taxes and statutory obligations, subject to the agreement and local law) Full-time role Availability for occasional short travels Payment in USD Equipment provided by the company Contractor fee range - $2,500–$3,500 USD per month Equal Opportunity Employer PartnerOne is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. AI Use Disclosure During our recruitment process, we may use technology, including AI-assisted tools, to support application review or scheduling. These tools support our recruiting team and do not replace human decision-making. Where required, candidates will receive additional information about the tool and applicable rights. This job posting is for an existing vacancy.

Location: Egypt ABOUT CINCOM Cincom builds and supports enterprise software used by organisations globally, with three main product lines CPQ, Eloquence and Smalltalk. Our customers run our products on their own provided infrastructure and, increasingly, hosted and managed by Cincom in the cloud. We are reorganising engineering, delivery and support so customers get one consistent, well-run service whatever they buy and however it is deployed. PURPOSE OF THE ROLE Our product engineering teams own how our software is built. We need one owner who works with the product teams to determine what it runs on, specifically, the infrastructure and deployment design for every product, whether Cincom hosts it in the cloud or the customer runs it on their own hardware. When a customer or colleague asks what hardware or cloud capacity a deployment needs for a given volume, how it should be laid out, or what it will cost to run, the Principal Infrastructure Architect provides the answer or options and stands behind it. This is a hands-on role: you will design configurations, build them, test them with the product teams, and get into the detail when things go wrong. HOW THE ROLE WORKS A few points to be clear on: You own infrastructure and deployment design, not software design. Application architecture stays with the individual product engineering teams; you work with them to understand how each product behaves under load and what it needs from the infrastructure. You cover both Cincom-hosted and customer on-premise deployments. Hosting operations (patching, backups, monitoring, incidents) sit in Support with the Hosting Engineers, who build to your designs. You set the direction for our cloud infrastructure and its commercials. Day-to-day subscription and cost management sits with the Hosting Engineers; you own the strategy, the provider relationship and the cost model behind our hosted pricing. You work alongside our Principal AI Architect on the infrastructure our AI services need, including hardware for models we host locally as well as cloud capacity. You support Sales, Pre-Sales and Client Success on key deals and accounts, so customers get one credible answer from Cincom on how to deploy and size our products. You will create and maintain a standard, simple to use, sizing guide/calculator, to be used for all “standard” deployment requests KEY RESPONSIBILITIES Infrastructure and deployment design Define and maintain reference deployment designs for each product, for cloud-hosted and on-premise: including servers/VMs, storage, networking, virtualisation, containers and databases. Design for availability and resilience: high availability, load balancing, failover and disaster recovery. Review and sign off infrastructure design for each customer deployment and any significant change to it. Own the design of our Kubernetes and container platform and decide where containerised deployment fits and where it does not. Sizing and performance Build and own an infrastructure sizing model for each product, starting with Eloquence and CPQ, that turns customer volumes and workload mix, online, batch and on-demand use for Eloquence and Model execution, quotation production and Analytics for CPQ, into the hardware or cloud capacity needed. Own repeatable performance tests of deployment configurations with each product team and use the results to validate and improve the sizing models. Turn the models into clear sizing guidance that Sales, Delivery and customers can use with confidence. Investigate infrastructure-related performance problems in live customer environments when escalated. Cloud infrastructure and commercials Set our cloud infrastructure strategy, with Azure as today’s primary platform and managing any migration from Enavate hosting to Azure Own the relationship with our cloud providers and lead negotiations on commitments and reserved capacity with key stakeholders. Build the cost-to-serve model for hosted customers, so we price hosting and volume-based licensing on real numbers. Specify hardware and capacity for any infrastructure Cincom runs itself, including for locally hosted AI models. Customers and pre-sales Act as the senior voice with key customers and prospects on infrastructure, sizing, resilience and deployment choices. Support RFIs, RFPs and security questionnaires with accurate, reusable infrastructure content. Process and compliance Work with our process and compliance lead so our infrastructure and deployment designs support ISO 27001 and SOC 2 certification in 2027 and our obligations under the EU Cyber Resilience Act. Help build the Drata knowledge base for responses to compliance and security questionnaires Requirements Essential Senior infrastructure architecture experience at an enterprise software vendor, managed service provider or large IT organisation, covering both on-premise and cloud. A proven record of sizing and performance-testing infrastructure for enterprise applications, including capacity modelling from real workload data. Deep knowledge of servers, storage, networking and virtualisation (for example VMware or Hyper-V), and of database infrastructure. Strong Azure infrastructure experience (AZ-305 or equivalent level), with working knowledge of AWS. Hands-on experience with containers, Kubernetes and infrastructure as code. A solid grasp of cloud commercials: reserved capacity, commitments, cost management and FinOps practice. The confidence to give customers and senior colleagues a clear answer, and the judgement to know when the honest answer is “we need to test that”. English fluency Desirable Experience sizing infrastructure for high-volume batch and document-processing workloads. Experience of GPU and other infrastructure for AI workloads, including locally hosted models. Experience of ISO 27001 or SOC 2 environments. Experience working remotely across countries, languages and time zones. WHAT SUCCESS LOOKS LIKE IN THE FIRST 12 MONTHS A validated infrastructure sizing model for Eloquence in use by Sales and Delivery, with CPQ and Smalltalk following. Signed-off reference deployment designs for each product, for hosted and on-premise. A repeatable performance-test approach for deployment configurations, running with each product team. Cost-to-serve known for every hosted customer, feeding hosting and licence pricing. Disaster recovery designs tested for hosted customers, with the results documented. Fewer escalations caused by under- or over-sized deployments. Benefits Independent Contractor (Contractor is responsible for applicable taxes and statutory obligations, subject to the agreement and local law) Full-time role Availability for occasional short travels Payment in USD Equipment provided by the company Contractor fee range - $3,500–$4,300 USD per month Equal Opportunity Employer PartnerOne is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. AI Use Disclosure During our recruitment process, we may use technology, including AI-assisted tools, to support application review or scheduling. These tools support our recruiting team and do not replace human decision-making. Where required, candidates will receive additional information about the tool and applicable rights. This job posting is for an existing vacancy.

Location: Egypt Cincom is bringing its Level 1 support together into one 24/7 cross-product Support function, reporting directly to the COO. It covers all of our product lines, including CPQ, Eloquence, and Cincom Smalltalk, Mantis, Supra and Control, and more, and the customer environments we host and manage. Today, Level 1 support works differently from one product to the next. Processes, tools and standards vary, and too much depends on a few people who know a product inside out. We want one modern, professional support function that runs around the clock and that customers experience the same way, whichever product they use. We are looking for someone to build it and lead it. You will set the operating model, bring the team together, own escalations through to resolution, and put the tooling, processes and measures in place to run Support as a true 24/7 value added service. It is a leadership role, but you will need to stay close enough to the work to know what good looks like and to step in when it counts. KEY RESPONSIBILITIES Team Leadership & People Management Lead the Level 1 support team, and the senior Hosted Services roles that reports to you, and build Level 2 knowledge over time. Hire, develop and coach the team, and cross-skill people across products so we are not reliant on any one person. Set clear objectives, give regular feedback, and build a team that takes ownership of the customer's problem. Building a 24/7 Support Function Design and run Support as a true 24/7 service, with coverage, rotas and on-call arrangements that match our customer commitments. Build follow-the-sun and out-of-hours models that make good use of the team across time zones, without burning people out. Replace product-by-product ways of working with one consistent model for intake, triage, severity and prioritisation. Bring in modern support practice, including ITIL-aligned incident, problem and change management and knowledge-centred support. Work with the Hosted Services team to build. Managed Services approach for our hosted platforms Escalation Management to Level 2 and 3 Own the escalation process from Level 1 into Level 2/3: product engineering teams for product issues, and Services consultants for issues in project deliverables. Set clear criteria for when and how issues escalate, so they arrive with the right information, and nothing gets lost in the handover. Track every escalated issue through to resolution, keep customers informed, and chase when timescales slip. Review escalation trends with the product heads, push recurring issues back for permanent fixes, and make sure what we learn is captured in the knowledge base. Hosted Services Hold overall accountability for support of the customer environments Cincom hosts and manages, delivered through the senior Hosted Services roles. Make sure hosted services meet their commitments on availability, monitoring, backups, patching, disaster recovery and incident response, around the clock, providing a true Managed Service. Tooling, Automation & AI Make Zoho Desk the single platform for support, configured properly and used consistently across every product, with integrations into other Cincom operational platforms as required. Build and maintain a knowledge base (working with Cincom AI tools) that customers and the team actually use and expand self-service where it saves everyone effort. Work with our AI team to explore and develop AI-assisted Level 1 support, including local-language support, with validation before answers reach customers. Performance, Reporting & Compliance Set and track SLAs and internal service levels for response and resolution, by severity. Report on ticket trends by product, customer, region, severity and SLA tracked resolution time, not just ticket status, and review them monthly with the COO. Lead the response to major incidents, with clear and timely communication to customers following a well-documented process. Make sure support processes provide the evidence we need for ISO 27001 and SOC 2 and support our obligations to customers in regulated sectors. Requirements Mandatory Experience Experience leading Level 1 and Level 2 support for enterprise software customers, ideally across more than one product. A track record of building or reshaping a support function, not only running an existing one. Experience running or building a 24/7 support operation, including on-call and potential follow-the-sun models. Experience managing escalations into engineering teams and holding them to agreed timescales. Experience running SLA-based support for business-critical customer systems. Technical Knowledge Strong grounding in incident, problem and change management (ITIL or equivalent). Working understanding of hosted and cloud environments, Azure or similar, including monitoring and alerting and management of guaranteed up-time. Comfortable with service desk platforms, reporting and automation. Leadership & Interpersonal Skills Calm and clear with customers and senior colleagues, especially when things go wrong. Uses data to manage performance and to make the case for change. Builds trust across Engineering, Delivery and Client Success, and gets things done without relying on authority. Fluent Business English communication. Desirable Hands-on experience with Zoho Desk or a comparable service desk platform. Experience introducing AI-assisted support, knowledge-centred support or self-service. ITIL 4 certification. Additional languages, particularly French, German, Italian. Experience supporting customers in regulated sectors such as financial services and insurance, and familiarity with ISO 27001 and SOC 2. WHY THIS ROLE This is a new function with a direct line to the COO. You will shape it from the start, with real backing to change how we work and a clear mandate to build a professional support service that customers value. The role is remote and the location is open. Because Support will run 24/7, you will take part in senior escalation cover for major incidents, and potentially travel occasionally to meet the team and customers. WHAT SUCCESS LOOKS LIKE First 3 Months A clear picture of how support works today across every product, with the main gaps and risks identified. One triage and escalation process agreed and live across all products. A plan for 24/7 coverage agreed, and baseline metrics in place in Zoho Desk. By 12 Months Support running as a 24/7 service, with SLA and trend reporting by product, customer and region. Measurable improvement in response times, resolution times and customer satisfaction. Fewer avoidable escalations to Level 2/3, and a team that can cover more than one product. A working knowledge base, and AI-assisted Level 1 support live on at least one product. Benefits Independent Contractor (Contractor is responsible for applicable taxes and statutory obligations, subject to the agreement and local law) Full-time role Availability for occasional short travels Payment in USD Equipment provided by the company Contractor fee range - $2,900–$5,000 USD per month Equal Opportunity Employer PartnerOne is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. AI Use Disclosure During our recruitment process, we may use technology, including AI-assisted tools, to support application review or scheduling. These tools support our recruiting team and do not replace human decision-making. Where required, candidates will receive additional information about the tool and applicable rights. This job posting is for an existing vacancy.

Location: United States; Canada Paired is an overseas staffing agency that connects top talent to remote opportunities with employers in the U.S. and beyond. We believe great jobs shouldn’t be limited by location, and we’re here to help you find remote roles that match your skills and career goals. About Our Clients We are partnering with a rapidly growing, US-based direct-to-consumer (DTC) subscription wellness brand operating in the supplement space. The business has experienced significant growth since launching and is now entering its next stage of expansion. With an ambitious growth trajectory, the company is looking for an experienced operations leader who can build the infrastructure, systems, and processes needed to support continued scale. The team operates with a lean structure and a strong execution-oriented culture. This is an opportunity to join at a critical growth stage and take ownership of the operational backbone of the business. We are seeking a hands-on Head of Operations to take full ownership of the company’s operational functions and work directly with the founder. This person will serve as the founder’s right hand for operations, taking over day-to-day operational responsibilities while building a scalable operating structure that supports rapid business growth. You will oversee the entire operational ecosystem, including supply chain, inventory planning, manufacturing, quality and compliance, fulfillment, customer experience operations, vendor management, and cross-functional execution. This is a high-ownership role for someone who can operate independently, solve problems proactively, negotiate effectively, and build systems without requiring extensive direction. This position reports directly to the Founder and will serve as the company’s senior operational leader, with responsibility for building and leading the operations function. Working Arrangement: NYC-based candidates are preferred, but exceptional candidates outside New York will be considered. Candidates must be able to work with significant EST timezone overlap, with EST working hours preferred. Responsibilities Supply Chain & Inventory Management Own end-to-end supply chain operations, including demand forecasting, inventory planning, purchase orders, and replenishment. Build and maintain accurate inventory forecasting systems to prevent stockouts and excess inventory. Oversee third-party logistics (3PL) partners and ensure fulfillment operations remain efficient as order volume scales. Improve production planning and reduce manufacturing lead times through better forecasting and supplier coordination. Manufacturing & Cost Optimization Identify, evaluate, and onboard new supplement manufacturers across the US and China. Lead commercial negotiations with manufacturers to secure competitive pricing, better payment terms, and favorable production agreements. Continuously optimize cost of goods sold (COGS) without compromising product quality. Build strong supplier relationships and establish reliable manufacturing partnerships. Quality Assurance & Regulatory Compliance Ensure manufacturing partners meet applicable supplement industry standards and regulatory requirements. Oversee Certificates of Analysis (COAs), certifications, cGMP documentation, and quality assurance processes. Establish quality control procedures to minimize product defects, compliance risks, and potential recalls. Ensure product manufacturing and labeling processes meet relevant US regulatory requirements. Product Development & Launch Operations Lead operational readiness for new product and SKU launches. Coordinate packaging, manufacturing, inventory availability, and fulfillment requirements. Ensure cross-functional teams are aligned and products are ready for launch timelines. Improve operational processes for existing products and packaging. Customer Experience Operations Oversee the Head of Customer Support and ensure the customer support function scales with business growth. Monitor and improve key operational CX metrics, particularly return rates, refund rates, and payment chargebacks. Partner with the customer support team to identify recurring customer issues and implement solutions. Develop processes that protect customer experience while minimizing unnecessary operational costs. Vendor, Legal & Brand Protection Audit agency, software, and third-party vendor expenses to identify cost-saving opportunities. Oversee vendor contracts, commercial agreements, and operational legal matters. Coordinate brand protection initiatives, including identifying and addressing counterfeit products and unauthorized copycats. Ensure appropriate operational controls and compliance processes are in place. Operational Infrastructure & Leadership Build scalable SOPs, workflows, reporting structures, and operational dashboards. Define and monitor core operational KPIs. Lead cross-functional execution across operations, customer experience, creative, and other business functions. Build and develop the operations team as the business expands. Take full ownership of operational execution and remove operational bottlenecks before they impact growth. What Success Looks Like in First 90 Days Within the first 90 days, you will be expected to: Take full ownership of day-to-day operations, significantly reducing the founder’s involvement in operational execution. Rebuild inventory forecasting into a reliable, easy-to-use reporting system, ideally supported by AI-powered automation. Establish clear inventory ordering processes and stronger oversight of 3PL operations. Define the company’s core operational KPIs and reporting cadence. Identify opportunities to reduce COGS and negotiate improved supplier pricing and payment terms. Improve production planning and reduce manufacturing lead times. Work with the customer support team to identify and reduce returns and chargebacks. Audit agency and software expenses and implement cost-saving measures. Establish a scalable operational structure with clear ownership, SOPs, and accountability. Requirements Must-Have Experience Significant experience leading operations at high-growth DTC brands, ideally businesses generating multiple eight-figure or nine-figure annual revenues. Direct experience in the supplement, nutraceutical, or wellness industry, with a strong understanding of manufacturing, quality assurance, and regulatory compliance. Proven experience managing end-to-end supply chain operations, including demand forecasting, inventory management, purchase orders, and 3PL oversight. Demonstrated experience sourcing and negotiating with manufacturers, particularly across the US and China. Strong knowledge of supplement manufacturing requirements, including COAs, cGMP standards, certifications, and quality control processes. Experience managing customer support operations and improving returns, refunds, and chargeback performance. Previous experience leading teams and managing other functional leaders. Strong commercial negotiation skills and a track record of reducing operational costs. Ability to operate independently, make decisions, and take ownership without requiring constant direction. Preferred Qualifications Previous experience as a Head of Operations, or equivalent senior operational leadership role. Experience scaling a DTC subscription business through periods of rapid growth. Financial and commercial acumen, including budgeting, cost control, and unit economics. Experience implementing AI-powered dashboards, automation, and operational reporting systems. Experience building operational teams and infrastructure from an early-stage environment. Ideal Candidate Profile We are looking for someone who is: Highly autonomous: Can take ownership and execute without waiting for instructions. Commercially minded: Understands how operational decisions impact margins, cash flow, and business growth. Scrappy and resourceful: Comfortable building systems from scratch in a lean environment. Detail-oriented: Particularly when it comes to inventory, manufacturing quality, compliance, and financial controls. Proactive: Identifies risks and solves problems before they become business-critical. Execution-driven: Can move quickly while maintaining operational discipline. Benefits Competitive salary, with flexibility for exceptional candidates. Full-time remote opportunity open to candidates worldwide. Significant performance-based incentives tied to key operational metrics. Potential for future equity participation, subject to performance review and a defined roadmap. Join a lean, fast-moving team where decisions are made quickly and ideas are implemented without unnecessary bureaucracy.

Location: Colombia; Brazil; Argentina Paired is an overseas staffing agency that connects top talent to remote opportunities with employers in the U.S. and beyond. We believe great jobs shouldn’t be limited by location, and we’re here to help you find remote roles that match your skills and career goals. About Our Clients We are partnering with a rapidly growing, US-based direct-to-consumer (DTC) subscription wellness brand operating in the supplement space. The business has experienced significant growth since launching and is now entering its next stage of expansion. With an ambitious growth trajectory, the company is looking for an experienced operations leader who can build the infrastructure, systems, and processes needed to support continued scale. The team operates with a lean structure and a strong execution-oriented culture. This is an opportunity to join at a critical growth stage and take ownership of the operational backbone of the business. We are seeking a hands-on Head of Operations to take full ownership of the company’s operational functions and work directly with the founder. This person will serve as the founder’s right hand for operations, taking over day-to-day operational responsibilities while building a scalable operating structure that supports rapid business growth. You will oversee the entire operational ecosystem, including supply chain, inventory planning, manufacturing, quality and compliance, fulfillment, customer experience operations, vendor management, and cross-functional execution. This is a high-ownership role for someone who can operate independently, solve problems proactively, negotiate effectively, and build systems without requiring extensive direction. This position reports directly to the Founder and will serve as the company’s senior operational leader, with responsibility for building and leading the operations function. Responsibilities Supply Chain & Inventory Management Own end-to-end supply chain operations, including demand forecasting, inventory planning, purchase orders, and replenishment. Build and maintain accurate inventory forecasting systems to prevent stockouts and excess inventory. Oversee third-party logistics (3PL) partners and ensure fulfillment operations remain efficient as order volume scales. Improve production planning and reduce manufacturing lead times through better forecasting and supplier coordination. Manufacturing & Cost Optimization Identify, evaluate, and onboard new supplement manufacturers across the US and China. Lead commercial negotiations with manufacturers to secure competitive pricing, better payment terms, and favorable production agreements. Continuously optimize cost of goods sold (COGS) without compromising product quality. Build strong supplier relationships and establish reliable manufacturing partnerships. Quality Assurance & Regulatory Compliance Ensure manufacturing partners meet applicable supplement industry standards and regulatory requirements. Oversee Certificates of Analysis (COAs), certifications, cGMP documentation, and quality assurance processes. Establish quality control procedures to minimize product defects, compliance risks, and potential recalls. Ensure product manufacturing and labeling processes meet relevant US regulatory requirements. Product Development & Launch Operations Lead operational readiness for new product and SKU launches. Coordinate packaging, manufacturing, inventory availability, and fulfillment requirements. Ensure cross-functional teams are aligned and products are ready for launch timelines. Improve operational processes for existing products and packaging. Customer Experience Operations Oversee the Head of Customer Support and ensure the customer support function scales with business growth. Monitor and improve key operational CX metrics, particularly return rates, refund rates, and payment chargebacks. Partner with the customer support team to identify recurring customer issues and implement solutions. Develop processes that protect customer experience while minimizing unnecessary operational costs. Vendor, Legal & Brand Protection Audit agency, software, and third-party vendor expenses to identify cost-saving opportunities. Oversee vendor contracts, commercial agreements, and operational legal matters. Coordinate brand protection initiatives, including identifying and addressing counterfeit products and unauthorized copycats. Ensure appropriate operational controls and compliance processes are in place. Operational Infrastructure & Leadership Build scalable SOPs, workflows, reporting structures, and operational dashboards. Define and monitor core operational KPIs. Lead cross-functional execution across operations, customer experience, creative, and other business functions. Build and develop the operations team as the business expands. Take full ownership of operational execution and remove operational bottlenecks before they impact growth. What Success Looks Like in First 90 Days Within the first 90 days, you will be expected to: Take full ownership of day-to-day operations, significantly reducing the founder’s involvement in operational execution. Rebuild inventory forecasting into a reliable, easy-to-use reporting system, ideally supported by AI-powered automation. Establish clear inventory ordering processes and stronger oversight of 3PL operations. Define the company’s core operational KPIs and reporting cadence. Identify opportunities to reduce COGS and negotiate improved supplier pricing and payment terms. Improve production planning and reduce manufacturing lead times. Work with the customer support team to identify and reduce returns and chargebacks. Audit agency and software expenses and implement cost-saving measures. Establish a scalable operational structure with clear ownership, SOPs, and accountability. Requirements Must-Have Experience Significant experience leading operations at high-growth DTC brands, ideally businesses generating multiple eight-figure or nine-figure annual revenues. Direct experience in the supplement, nutraceutical, or wellness industry, with a strong understanding of manufacturing, quality assurance, and regulatory compliance. Proven experience managing end-to-end supply chain operations, including demand forecasting, inventory management, purchase orders, and 3PL oversight. Demonstrated experience sourcing and negotiating with manufacturers, particularly across the US and China. Strong knowledge of supplement manufacturing requirements, including COAs, cGMP standards, certifications, and quality control processes. Experience managing customer support operations and improving returns, refunds, and chargeback performance. Previous experience leading teams and managing other functional leaders. Strong commercial negotiation skills and a track record of reducing operational costs. Ability to operate independently, make decisions, and take ownership without requiring constant direction. Preferred Qualifications Previous experience as a Head of Operations, or equivalent senior operational leadership role. Experience scaling a DTC subscription business through periods of rapid growth. Financial and commercial acumen, including budgeting, cost control, and unit economics. Experience implementing AI-powered dashboards, automation, and operational reporting systems. Experience building operational teams and infrastructure from an early-stage environment. Ideal Candidate Profile We are looking for someone who is: Highly autonomous: Can take ownership and execute without waiting for instructions. Commercially minded: Understands how operational decisions impact margins, cash flow, and business growth. Scrappy and resourceful: Comfortable building systems from scratch in a lean environment. Detail-oriented: Particularly when it comes to inventory, manufacturing quality, compliance, and financial controls. Proactive: Identifies risks and solves problems before they become business-critical. Execution-driven: Can move quickly while maintaining operational discipline. Benefits Competitive salary, with flexibility for exceptional candidates. Full-time remote opportunity open to candidates worldwide. Significant performance-based incentives tied to key operational metrics. Potential for future equity participation, subject to performance review and a defined roadmap. Join a lean, fast-moving team where decisions are made quickly and ideas are implemented without unnecessary bureaucracy.

Location: Dubai, United Arab Emirates; Cairo, Egypt; Riyadh, Saudi Arabia; Beirut, Lebanon; Amman, Jordan; Karachi, Pakistan Summary: Müller's Solutions is looking for a certified SAP WRICEF Lead to manage all custom objects (Workflows, Reports, Interfaces, Conversions, Enhancements, Forms) on our SAP S/4HANA Public Cloud project . This is a remote role. Description: Own the WRICEF inventory and track status, effort and delivery Review functional specs and write technical specs Decide the right extensibility approach (key user, developer, side-by-side BTP) Coordinate ABAP, Fiori and Integration developers; build forms and flexible workflows Requirements 6+ years SAP technical experience with a lead role on S/4HANA Public Cloud Valid SAP S/4HANA Cloud Public Edition certification (extensibility/development) Strong knowledge of clean core and Public Cloud extensibility options Experience leading small technical teams

Location: Riyadh, Saudi Arabia; Dubai, United Arab Emirates; Beirut, Lebanon; Cairo, Egypt; Karachi, Pakistan; Amman, Jordan Summary: Müller's Solutions is looking for an SAP Mirnah POS Consultant to implement the Mirnah point-of-sale solution and connect retail operations with SAP S/4HANA Public Cloud . This is a remote role. Description: Configure Mirnah POS for stores, pricing, promotions, payments and returns Define end-of-day processes and posting of sales into SAP Work with the SAP Integration, SD and FI consultants on data flows Support ZATCA-compliant POS invoicing, testing, store user training and go-live Requirements Hands-on Mirnah POS implementation experience SAP S/4HANA Cloud Public Edition certification preferred Strong understanding of retail processes Experience working alongside SAP SD and FI teams

Location: Dubai, United Arab Emirates; Riyadh, Saudi Arabia; Cairo, Egypt; Amman, Jordan; Karachi, Pakistan Müller's Solutions is looking for a certified SAP Fiori Developer to build and configure Fiori apps and launchpad content on SAP S/4HANA Public Cloud . This is a remote role. Develop custom Fiori apps using Fiori Elements and SAPUI5 Configure launchpad spaces, pages, business catalogs and roles Work with ABAP developers on RAP/OData services Deploy, test and support Fiori apps through go-live Requirements Requirements: 4+ years of SAPUI5 / Fiori development Valid SAP Fiori or S/4HANA Cloud Public Edition certification Experience with SAP Business Application Studio Good knowledge of OData (V2/V4) and RAP Hands-on with Fiori Elements templates (List Report, Object Page, Overview Page) and annotations Experience configuring the Fiori Launchpad on S/4HANA Cloud: spaces, pages, catalogs and business roles Familiar with Fiori design guidelines and clean core / in-app extensibility (custom fields, custom logic) Experience on at least one S/4HANA Cloud Public Edition implementation Knowledge of Git and deploying apps to S/4HANA Cloud or SAP BTP Strong troubleshooting skills and good English communication, comfortable working remotely with clients