Location: Baghdad, Iraq
Toters is an on-demand last-mile delivery service that enables customers to browse products offered by their favorite local stores, and place orders to have them delivered on-demand through a mobile application. Initially, Toters plans on addressing the restaurant and grocery markets.
In this role, you’ll be part of the HR Team, responsible for the daily and administrative HR duties. Your roll will be assisting the HR team with recruitment, record maintenance, and provide clerical support to all employees.
Responsibilities
Respond to HR inquiries and requests from branch staff, managers, and external parties.
Maintain accurate digital and physical employee records .
Support high-volume recruitment post vacancies, screen CVs, schedule interviews, run reference checks, and issue employment contracts.
Track and renew employee health certificates, medical checks as required by local regulations.
Conduct orientation for new hires and update their records.
Support branch managers with attendance tracking, shift records, leave, and payroll.
Complete resignation and termination paperwork, including clearance and final settlement documents.
Help ensure compliance with labor law and company HR policies across all branches.
Stay up to date with HR trends and best practices in the hospitality industry.
Requirements
Bachelor’s degree in Human Resources, Business Administration, or a related field (preferred).
At least 1 year of experience as an HR Officer, preferably in restaurants, hospitality, or F&B.
Solid understanding of core HR functions and local labor law.
Experience with high-volume, fast-turnover hiring is a strong plus.
Excellent written and verbal communication skills in [Arabic and English].
Able to work under pressure and meet tight deadlines in a fast-paced environment.
Strong computer skills: email, MS Office .
Good organizational and time management skills, with close attention to detail.
Willing to visit branches regularly and be flexible with working hours when needed.
Location: Paris, France
Workplace: Hybrid
HEALTH CAN’T WAIT.
Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t.
Alan exists to end the wait.
Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way.
So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.
We are on an incredible journey to build a global leading company, with a unique culture https://alan.com/en/careers. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.
Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.
⭐️ THE MISSION OF THE UNION RELATIONS LEAD
Unions and social partners play a central and legitimate role in how social protection is designed, negotiated and implemented in France. We're looking for a Union Relations Lead to build and animate Alan's relationships with unions, their federations, and the broader paritariste ecosystem, making Alan a trusted, substantive and well-known interlocutor of French social partners, and supporting our Enterprise & Public Sector teams across large private employers and public institutions.
⭐ WHAT MAKES THIS ROLE GENUINELY UNIQUE
- You'll shape how one of Europe's fastest-growing health tech companies builds its relationships with the French social partner ecosystem (from confederations to sector federations to paritariste institutions).
- You'll operate at the highest levels of the paritariste ecosystem: confederal leadership, sector federations, IP boards, organisations patronales.
- You'll shape the strategy, not just execute it. Alan is at an early stage of building this capability (the playbook is yours to define)
- You'll work directly with Founders, Public Affair as well as Public Sector and Enterprise leadership.
- Real ownership from day one, in one of the fastest-growing tech unicorns in Europe.
⭐️ YOUR ROLE
Relationships & Presence
- Build and maintain trusted, long-term relationships with the organizations that represent employees and members across the sectors that matter to Alan (unions, federations, and the structures that convene them).
- Map the ecosystem, prioritize interlocutors, and design the engagement strategy at confederal, federal and branch level.
- Represent Alan in federations, working groups, congrès and paritariste institutions where our sector’s future is discussed.
- Be the credible consistent Alan voice social partners recognise
Partnership with Alan's Enterprise & Public Sector work
- Be a partner to our teams serving large private employers and public sector clients, briefing them on the social partners context and how Alan’s offer speaks to their priorities
- Introduce the right contacts at the right moment in the commercial cycle, turning Alan’s ecosystem relationships into concrete commercial leverage.
- Share Alan’s content with social partners to help them assess Alan on its merits and form their own view.
Sector Engagement & Anticipation
- Follow the dialogue at branch level and across the paritariste ecosystem and turn that understanding into internal clarity.
- Represent Alan in the federations and working groups where our sector's future is discussed, contributing a constructive and recognizable voice.
- Be a sharp, early internal voice on where social dialogue is heading and on the implications for Alan's strategy.
Build & Scale
- Knowledge base: Build and maintain a knowledge library on social partner positions, branch agreements, and paritariste institutions shared with Enterprise and Public Sector deal teams to increase win rates.
- Framework & tools: Implement processes and AI tools to improve the quality and efficiency of our social partner engagement and documentation.
- Collaboration: Share best practices with the broader Enterprise & Public Sector team and contribute proven methodologies to their scaled commercial operations.
- Market intelligence: Provide competitive intelligence on how social partners and competitors position themselves in our key markets.
⭐ IS IT YOU WE’RE LOOKING FOR?
You’ll be a great fit for the Union Relations Lead role at Alan if you:
- Have at least 8 years of total experience in social partner relations: in a union organization, a branch federation, a paritariste institution, or in an external affairs role at a mutelle, IP or insurer
- Have legitimate credibility at federation level: ability to engage federation leadership as a peer, built through a personal representative past or years of substantive engagement at federation level on employer side.
- Have deep knowledge of the paritariste ecosystem: branch agreements, confederal mandates, protection sociale reforms, and how institutions at each level function
- Have proven ability to build trust with social partners from the employer/state side
- Have outstanding stakeholder management: calm, long-game, trustworthy, discreet, able to represent Alan substantively without making it about yourself.
- Have ability to translate Alan’s product and strategy into compelling narratives for social partner audiences
- Demonstrable impact from prior social-partner work on an organization’s commercial and strategic outcomes
- Are a self-starter: comfortable building from scratch in a fast-paced, high-growth environment
- Are ego-free and lever-minded: you accelerate others, you don't seek the spotlight.
- Are based in (or willing to relocate to) Paris.
Nice to have:
- A confederal or federal elected / permanent past.
- Experience inside a paritariste institution
- Experience inside a sector federation on its social dialogue agenda.
- Legal background in droit social and comfort reading accords collectifs quickly.
- International exposure to the European social dialogue ecosystem.
- Prior experience with RFPs or tenders involving union-negotiated or paritariste schemes.
EVERYTHING ELSE IS A PLUS. WE CARE ABOUT HAVING A DIVERSITY OF EXPERIENCES, PROFILES AND BACKGROUNDS IN OUR TEAM.
🙌 PERKS & BENEFITS https://alan.com/about/life-at-alan/a/perks
At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.
Therefore, we offer:
- Fair rewards. Generous equity packages complement your base salary, for permanent contracts only.
- Flexible office with hybrid setup. Amazing office space at our Paris HQ.
- All the tools you need. Top of the range equipment: Macbook Air, keyboard, laptop stand, monitor, and Bose noise-canceling headphones.
- Flexible vacation policy and flexible working hours. Organize your time as you wish.
- Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country (permanent contracts only).
- Transport. Generous transit benefit
- Learning & Training opportunities. A highly flexible training policy free books and budget to attend and speak at conferences if the opportunity arises.
- Personal growth through coaching: At Alan, coaching isn't just a perk - it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential. Learn more about our coaching culture https://alan.com/en/blog/discover-alan/a/alan-culture-excellence-through-coaching.
- Parental leave. Extended parental leave for all new parents, for permanent contracts only.
IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES.
If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success.
If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements?
Remember, this is just a guide, not a checklist.
We'll be thrilled to receive your application!
🔖 Check out our About Alan https://alan.com/about and Career https://alan.com/careers pages, as well as our Medium https://medium.com/alan, blog https://blog.alan.com/ and Glassdoor page https://www.glassdoor.com/Overview/Working-at-Alan-EI_IE1696043.11,15.htm for more info.
FFINWAY Securities LTD, functioning as the operational branch of TFOS, seeks a meticulous and proactive Securities Operations Officer to join their Cyprus team. The role involves managing both exchange-traded and OTC securities transactions, ensuring precise processing and reconciliation of operational tasks. Additionally, the officer will play a part in enhancing and automating business workflows. Candidates must possess strong analytical abilities, keen attention to detail, and be capable of thriving in a dynamic financial services setting.
Cyprus
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Location: Bulgaria, Georgia, Poland, Romania, Uzbekistan
Why Join Exadel
We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks.
From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next.
What powers it all? Our people are ambitious, collaborative, and constantly evolving.
About the Client
Our client is one of the Big Four accounting firms and the world’s largest professional services network. Headquartered in London, they operate in 150+ countries with 460,000+ professionals delivering excellence in audit, tax, consulting, and advisory.
About the Role
You will focus on partnering with the Development, DevSecOps, and Cyber teams to create, implement, and apply Microsoft best practices, principles, processes, and culture regarding DevOps within an Azure-hosted environment. You will provide subject matter expertise on application design, infrastructure, monitoring, and GitHub pipeline development, leading our engineering teams in building secure software and development and implementing security controls in an Agile environment.
Project Tech Stack
Azure Cloud, Microservices Architecture, .NET 8, ASP.NET Core services, Python, Mongo, Azure SQL, Angular 18, Kendo, GitHub Enterprise with Copilot
What You’ll Do
Advocate for the application teams; DB Services, Cybersecurity, DevOps, and Agile engineering procedures, quality engineering practices, and advanced requirement capturing techniques for improving end-to-end secure delivery practices
Design and implement strategies for collaboration, code, infrastructure, source control, security, compliance, continuous integration, testing, delivery, monitoring, and feedback with a heavy focus on DB infrastructure and automation
Manage Github Actions Pipelines with a heavy emphasis on custom flows and actions as well as Azure DevOps projects (minor). This will include implementing automation tools and frameworks for CI/CD pipelines
Assist with the configuration and setup of Azure SQL, MongoDB Atlas, and PostgreSQL (future) following MS best practices
Responsible for day-to-day collaboration with the different application/asset teams to ensure the successful implementation of secure coding practices and integration of secure application and design processes across Deloitte. Supports the Secure Systems Development Lifecycle (SSDLC), including functional and non-functional cybersecurity and DB requirements
Monitor systems, identify performance bottlenecks, and implement solutions in a proactive manner
Develop and maintain design and troubleshooting documentation
Provide training and support to internal teams, peers, and stakeholders
Plan DR measures and maintain data storage security in Azure
What You Bring
Extensive professional of experience in DevOps engineering and Software Engineering
Working with Secure CI/CD pipelines (mainly GitHub Actions & Flows) and ALM tools to automate security requirements validation tasks
Programming skills in one or more of the following programming and markup languages: Java, .Net, Terraform, Python, Visual Basic, PowerShell, Bash, C++, C#, Django, JavaScript, YAML, HTML, CSS, etc.
Hands-on experience with containerization, orchestration, and Cloud infrastructure management (e.g., Infrastructure as Code, immutable infrastructure, Configuration as Code)
Understanding and experience with Azure SQL and Mongo is a requirement
Background in Kubernetes (AKS) and Linux is a requirement
Expertise in Azure cloud services (Azure SQL, Azure ServiceBus, Azure Redis, KeyVaults, Azure Storage, etc) is a requirement
Understanding of network architectures and services (e.g., VPN, routing, firewall, NSGs, etc.)
Knowledge of Source Code Management concepts (e.g., code lines, branching, merging, integration, versioning). Proficiency in using Git for version control is a must
Ability to translate traditional SDLC approach (plan, code, build, test, release, deploy, and monitor) to the phases of agile development when writing software to automate security-related tasks
Nice to Have
Knowledge of CI/CD Pipeline creation in Azure DevOps
Azure certifications (e.g., Azure DevOps engineer expert and Azure Administrator Associate)
English level
Intermediate
Legal & Hiring Information
Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more.
Reasonable accommodations are available to enable individuals with disabilities to perform essential functions.
Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs.
Compensation details are shared with candidates at the early stage of the recruitment process.
The offer is not binding until a signed contract is in place.
Your Benefits at Exadel
Exadel benefits vary by location and contract type. Your recruiter will fill you in on the details.
International projects
In-office, hybrid, or remote flexibility
Medical healthcare
Recognition program
Ongoing learning & reimbursement
Well-being program
Team events & local benefits
Sports compensation
Referral bonuses
Top-tier equipment provision
Exadel Culture
We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.
Location: Санкт-Петербург
Ищем Middle Java разработчика в команду развития сервисов обеспечивающих регуляторные требования 229 Федерального закона, а также модернизации автоматизированной системы ведения и обработки исполнительных документов.
Цель проекта – осуществить развитие сервисов, а также технологическую трансформацию существующих сервисов на базе платформы Сбербанка ( ЕФС).
Обязанности
· реализация новых модулей и сервисов на основе системных требований и технического задания
· написание качественного и поддерживаемого кода, соблюдение стандартов кодирования и best practices команды
· исправление ошибок и багов, возникающих в процессе эксплуатации продукта
· оптимизация производительности приложения, устранение узких мест и снижение нагрузки на серверную инфраструктуру
· внесение изменений и улучшений существующей функциональности согласно новым требованиям бизнеса
· активное участие в обсуждениях и мозговых штурмах внутри команды разработки
· проектирование архитектуры приложений: создание моделей классов, определение взаимодействия компонентов системы, выбор подходящих паттернов проектирования.
Требования
* язык и JVM: Уверенное владение Java 17 и 21. Понимание работы многопоточности Stream API и основ оптимизации под JVM
* spring Boot: Знание основ фреймворка: автоконфигурация, аннотации ([@RestController](about:blank), [@Service](about:blank), [@Repository](about:blank)), настройка приложения через application.yml/application.properties
* микросервисы и интеграция: Проектирование REST API. Практический опыт с Apache
* Kafka: написание Producer и Consumer, настройка групп потребителей, управление партиционированием
* базы данных: Уверенный SQL (PostgreSQL). Проектирование схем данных, написание запросов, понимание транзакций и уровней изоляции, оптимизация через индексы.
* опыт с JPA/Hibernate и Lombok
* CI/CD и инфраструктура
* работа с jenkins
* сборка проектов (Maven/Gradle)
* работа в OpenShift / Kubernetes (DropApp): написание и отладка базовых манифестов (Deployment, ConfigMap, Secret), настройка Health Probes (Liveness/Readiness), управление лимитами ресурсов (CPU/Memory). Понимание того, как приложение ведет себя внутри контейнера.
* управление конфигурациями: Опыт выноса настроек в переменные окружения, ConfigMap и Secret. Понимание приоритетов переопределения свойств Spring (Environment, Profiles).
* контроль версий: Git (feature-branch workflow, merge requests, умение разрешать конфликты).
Условия
* команда профессионалов, готовых поддержать ваши инициативы
* комфортный современный офис
* ежегодный пересмотр зарплаты, годовой бонус
* корпоративный спортзал и зоны отдыха
* более 400 образовательных программ СберУниверситета для профессионального и карьерного развития
* расширенный ДМС, льготное страхование для семьи и корпоративная пенсионная программа
* бесплатная подписка СберПрайм+, скидки на продукты компаний-партнеров
* вознаграждение за рекомендацию друзей в команду Сбера
* корпоративная пенсионная программа
-5+ years of experience in DevOps, Cloud Engineering, or Infrastructure Engineering. -4+ years of hands-on experience with GCP, Terraform, and Terragrunt.
Location: Tbilisi, Georgia
We are seeking a proactive and independent
HR Manager
to lead recruitment and HR operations in Tbilisi. The ideal candidate will have a strong background in sales recruitment, experience hiring for leadership positions, and the ability to establish and manage HR processes independently.
Experience opening a new office or branch, building a team from scratch, and managing HR in an environment without an established HR department will be a significant advantage.
Key Responsibilities
Manage the end-to-end recruitment process, including candidate sourcing, screening, interviews, offers, and onboarding.
Recruit sales professionals across real estate, banking, automotive dealerships, premium retail, and hospitality.
Lead recruitment for managerial and senior leadership positions.
Proactively source candidates through LinkedIn, personal networks, referrals, and direct outreach.
Independently manage HR operations, including onboarding, employee documentation, personnel records, and employee relations.
Support new office or branch launches by building teams and implementing HR procedures.
Ensure compliance with Georgian labour laws and employment regulations.
Maintain accurate HR documentation and oversee employment administration.
Collaborate with management to identify staffing requirements and support business growth.
Requirements
Minimum
3 years of overall HR experience
, including at least
2 years in recruitment
.
Proven experience hiring sales professionals in real estate, banking, automotive dealerships, premium retail, or hospitality.
Experience recruiting managerial and leadership-level candidates.
Ability to manage recruitment and HR operations independently without an established HR department.
Experience launching a new office or branch is highly preferred.
Strong candidate-sourcing skills through LinkedIn, professional networks, referrals, and direct outreach.
Good knowledge of Georgian labour laws, HR administration, and employment documentation.
Languages:
Fluent in Russian and Georgian, with working proficiency in English.
Must be currently based in Tbilisi.
The ideal candidate is a self-sufficient HR professional who can independently build teams, attract high-quality sales talent, recruit leadership-level candidates, and establish effective HR processes while working closely with management.
If you are comfortable taking full ownership of recruitment and HR operations in a growing business, we would like to hear from you.
Benefits
Competitive salary package.
Career growth opportunities within a rapidly expanding organization.
Professional and collaborative work environment.
Opportunity to work on high-profile real estate and construction projects.
Location: Tashkent, Uzbekistan
We are looking for a hands-on and independent
HR Manager
to oversee recruitment and HR operations in Tashkent. The ideal candidate will have strong experience in sales recruitment, leadership hiring, and setting up HR processes independently in a growing business.
Candidates with experience launching a new office or branch, building teams from scratch, and managing HR without an established HR department will be highly preferred.
Key Responsibilities
Manage the complete recruitment lifecycle, from candidate sourcing and screening to interviews, offers, and onboarding.
Recruit sales professionals across real estate, banking, automotive dealerships, premium retail, and hospitality.
Handle recruitment for managerial and senior leadership positions.
Personally source candidates through LinkedIn, professional networks, referrals, and direct outreach.
Establish and manage HR operations, including employee documentation, onboarding, personnel records, and employee relations.
Support new office or branch launches, including team building and the implementation of HR processes.
Ensure compliance with Uzbekistan's labour laws and employment regulations.
Manage relevant government electronic systems for employment, HR administration, and employee documentation.
Work closely with management to understand workforce requirements and deliver recruitment objectives.
Requirements
Minimum
3 years of overall HR experience
, including at least
2 years in recruitment
.
Proven experience recruiting sales professionals in real estate, banking, automotive dealerships, premium retail, or hospitality.
Experience hiring managerial and leadership-level candidates.
Ability to manage recruitment and HR operations independently, without relying on an established HR department.
Previous experience launching a new office or branch is highly preferred.
Strong hands-on sourcing skills, including LinkedIn, referrals, personal networks, and direct candidate outreach.
Good knowledge of Uzbekistan's labour laws, HR administration, and employment documentation.
Practical experience using relevant government electronic systems for HR and employment administration.
Languages:
Fluent in Russian and Uzbek, with working proficiency in English.
Must be currently based in Tashkent and available to join immediately.
Benefits
Competitive salary package.
Career growth opportunities within a rapidly expanding organization.
Professional and collaborative work environment.
Opportunity to work on high-profile real estate and construction projects.
Location: Tbilisi, Georgia
We are looking for a proactive, independent, and hands-on HR Manager to establish and manage HR operations, with a primary focus on recruitment, employee administration, and talent acquisition.
The ideal candidate will have strong experience hiring sales professionals across multiple industries, recruiting for leadership positions, and independently managing HR functions. Experience launching a new office or branch and building HR processes from scratch will be a significant advantage.
Key Responsibilities
Manage the full recruitment cycle, from candidate sourcing and screening to interviews, offer negotiations, and onboarding.
Recruit sales professionals across industries such as real estate, banking, automotive dealerships, premium retail, and hospitality.
Lead recruitment for managerial and senior leadership positions.
Proactively source candidates through personal networks, LinkedIn, referrals, and other relevant recruitment channels.
Independently manage HR operations without relying on an established HR department.
Establish and implement HR policies, procedures, and administrative processes.
Support new office or branch launches, including recruitment and initial HR setup.
Manage employee documentation, personnel records, onboarding, and other HR administrative activities.
Ensure compliance with Georgian labor legislation and local employment regulations.
Requirements
Minimum 3 years of HR experience, including at least 2 years in recruitment.
Proven experience recruiting sales professionals, preferably in real estate, banking, automotive dealerships, premium retail, or hospitality.
Experience hiring managers and senior-level professionals.
Ability to work independently and manage the full HR function without an established HR team.
Experience setting up HR processes or launching a new office or branch is highly desirable.
Strong candidate-sourcing skills, including personal networks, LinkedIn, and referrals.
Good knowledge of Georgian labor legislation and HR administration.
Experience using relevant government electronic systems in Georgia.
Benefits
Competitive Salary
Supportive Work Environment
Career Growth
Location: Remote, United States
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
An overview of this role
As a Customer Success Architect, you’ll be a strategic advisor to some of GitLab’s most important customers, helping them connect our DevSecOps platform to their business goals and realize meaningful, long-term outcomes. You’ll partner closely with customers after the sale to turn pre-sales command plans into concrete success plans, guide them along the customer journey, and drive hands-on enablement, adoption, utilization, and maturity. Reporting into a Senior Manager within our North America Customer Success organization, you’ll own a book of customers, act as their primary GitLab liaison for questions and escalations, and coordinate with Product Management, Engineering, Sales, Professional Services, and Support so customers can navigate complex technical and organizational challenges with confidence.
You’ll use your understanding of Git, software development lifecycles, and continuous integration, continuous deployment, and DevSecOps practices to help customers adopt best practices and stay current with new GitLab capabilities. In your first year, success looks like building strong, consultative relationships with key stakeholders, increasing adoption of the GitLab platform, and strengthening retention, growth, and customer satisfaction across your portfolio.
What you’ll do
Partner with customers to translate pre-sales command plans and desired business outcomes into actionable objectives and clear success criteria.
Guide customers on how to best use the GitLab platform, including common DevSecOps best practices, Git workflows, CI/CD, and adoption patterns.
Own a book of customers and drive adoption, retention, expansion, and overall satisfaction through ongoing strategic and technical engagement.
Build and maintain Customer Success Plans, define critical goals and key performance indicators, and track progress with customers over time.
Act as the primary GitLab liaison for assigned accounts, coordinating responses to questions, issues, and escalations across Support, Product Management, Sales, and Professional Services.
Provide hands-on technical enablement and onboarding, including education on new GitLab features, releases, and relevant use cases.
Program manage account escalations, ensuring root causes are understood, follow-up actions are owned, and stakeholders are informed.
Collaborate with Services and other internal teams to identify and recommend training, enablement, and maturity opportunities aligned to customer needs.
What you’ll bring
Practical understanding of Git, common branching strategies, and modern software development lifecycles.
Working knowledge of continuous integration, continuous deployment, and DevSecOps practices.
Experience partnering with customers to define business outcomes and translate them into actionable success plans, key goals, and measures.
Background in customer success, post-sales, or professional services roles focused on adoption, retention, and satisfaction.
Ability to manage a portfolio of customers, including handling escalations and coordinating across Support, Product Management, Sales, and Professional Services.
Strong communication, presentation, and organizational skills, with attention to detail and analytical thinking.
Experience planning and managing projects or initiatives in technical environments, including identifying training and enablement needs.
Alignment with GitLab’s values and interest in applying transferable skills from related roles or industries, with flexibility to travel as needed according to company policy.
About the team
We are part of GitLab’s Customer Success organization. Our mission is to help customers align the GitLab platform with their business objectives through hands-on technical enablement, driving adoption, utilization, and DevSecOps maturity while building strong, consultative relationships. As Customer Success Architects, we act as trusted advisors and key liaisons between customers and the broader GitLab ecosystem, collaborating closely with Product Management, Engineering, Sales, Support, and Professional Services to address questions, guide roadmaps, and navigate escalations. We work in an all-remote, asynchronous way, coordinating across time zones to support a focused set of strategic accounts and ensure long-term customer success.
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
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Location: San Francisco; New York City
Workplace: Hybrid
In 2026, we launched Computer, the defining product for the new era of agentic AI. Millions of people now use Perplexity to transform knowledge into action, and a growing share of them meet us first on their phone. The Growth team owns the product loops that help people discover, adopt, and build lasting habits around our most important AI experiences — and on mobile that means owning everything from the App Store listing to the first task a user finishes to the moment they upgrade.
As an Android growth engineer at Perplexity, you'll work across the full mobile funnel — install, activation, onboarding, push and lifecycle messaging, conversion, retention, and in-app purchase moments — for Perplexity, Comet, and Computer on Android. Engineers are responsible for end-to-end projects: rebuilding onboarding as a series of experiments, wiring in-app purchase and paywall surfaces to our billing systems, shipping notification experiences people actually keep enabled, and turning ASO and deep-link work into measurable adoption.
Growth at Perplexity goes beyond incremental funnel optimization. The team sits close to the core product — we translate behavioral signals, model outputs, and fast experimentation into durable product surfaces used across consumer and enterprise workflows. You'll move fast, run many experiments in parallel, and own the outcome end-to-end, while respecting the constraints mobile brings: release cycles, store review, and version fragmentation.
WHY PERPLEXITY IS DIFFERENT
- Craftsmanship. We build high quality, tasteful products targeting both the AI native and AI curious.
- Ownership. You identify the problem, design the solution and ship it.
- Entrepreneurship. We think like founders, act with urgency, and hustle to deliver for each other and our users.
- Scholarship. Work among highly talented peers, pursuing knowledge and truth, upleveling ourselves, our teams, and our products.
- Partnership. We amplify each others' strengths, break down silos, and give selflessly to help our colleagues deliver excellence.
WHAT YOU'LL DO
- Design, build, and own growth surfaces across the mobile funnel — install, activation, onboarding, lifecycle, conversion, retention, and paid upgrade moments — on Android.
- Lead experiments end-to-end, from hypothesis and instrumentation through implementation, analysis, and rollout, shipping many in parallel despite app release cadence. Build the flag-driven and server-driven patterns that let us test without waiting on a store release.
- Own in-app purchase and paywall surfaces: billing integrations, subscription and credit purchase flows, entitlement correctness, and pricing and packaging experiments.
- Build push and lifecycle notification experiences that earn their opt-in — permission prompts, targeting, timing, deep links back into the right task, and the instrumentation to prove they drive retention rather than churn.
- Make cross-platform surfaces feel native. Partner with web and design engineers so onboarding, upsells, and in-task nudges are consistent across web, iOS, and Android
- Partner with rest of Growth to optimize app store performance and attribution
- Hill-climb on the metrics that matter: install-to-activation, D1/D7/D30 retention, notification opt-in and engagement, paid conversion, and habit formation, instrumented with clean data and trustworthy experiment readouts.
- Partner closely with Product, Design, Data Science, Monetization, Marketing, and the core Mobile team to translate behavioral signals into durable product surfaces.
QUALIFICATIONS
- 3+ years of professional mobile engineering experience shipping consumer apps at meaningful scale on Android.
- Strong native skills — Kotlin/Jetpack Compose — and the willingness to flex into other parts of the stack to unblock yourself and others.
- Experience owning a full release cycle: build and release tooling, phased rollouts, store review, crash and regression monitoring, and rolling back safely.
- Strong execution: you ship many experiments and product improvements in parallel and drive them to a clear outcome.
- Familiarity with A/B testing and experimentation platforms (Eppo, Statsig, Optimizely, or in-house equivalents) especially inside a versioned app.
- Comfort data-informed decision-making — you can pull, segment, and interpret your own funnel data.
- Strong product judgment; you translate user behavior and growth opportunities into simple, effective technical solutions.
- Self-motivated with strong ownership instincts; you propose experiments, ship features ahead of schedule, and drive improvements without asking for permission.
- Genuine interest and adoption of AI products and willingness to learn quickly.
NICE TO HAVE
- Direct experience on a growth or experimentation-heavy team
- Deep experience with in-app payments
- Experience with mobile attribution and measurement stacks (AppsFlyer, Adjust, Branch) and paid mobile acquisition.
- ASO experience, including store listing experiments and localized metadata.
- Comfort reaching into the backend or web stack to unblock yourself end-to-end.
- Time spent at a fast-growing startup or on a high-ownership engineering team.
Location: San Francisco; New York City
In 2026, we launched Computer, the defining product for the new era of agentic AI. Millions of people now use Perplexity to transform knowledge into action, and a growing share of them meet us first on their phone. The Growth team owns the product loops that help people discover, adopt, and build lasting habits around our most important AI experiences — and on mobile that means owning everything from the App Store listing to the first task a user finishes to the moment they upgrade.
As a mobile growth engineer at Perplexity, you'll work across the full mobile funnel — install, activation, onboarding, push and lifecycle messaging, conversion, retention, and in-app purchase moments — for Perplexity, Comet, and Computer on iOS. Engineers are responsible for end-to-end projects: rebuilding onboarding as a series of experiments, wiring in-app purchase and paywall surfaces to our billing systems, shipping notification experiences people actually keep enabled, and turning ASO and deep-link work into measurable adoption.
Growth at Perplexity goes beyond incremental funnel optimization. The team sits close to the core product — we translate behavioral signals, model outputs, and fast experimentation into durable product surfaces used across consumer and enterprise workflows. You'll move fast, run many experiments in parallel, and own the outcome end-to-end, while respecting the constraints mobile brings: release cycles, store review, and version fragmentation.
WHY PERPLEXITY IS DIFFERENT
- Craftsmanship. We build high quality, tasteful products targeting both the AI native and AI curious.
- Ownership. You identify the problem, design the solution, and ship it.
- Entrepreneurship. We think like founders, act with urgency, and hustle to deliver for each other and our users.
- Scholarship. Work among highly talented peers, pursuing knowledge and truth, upleveling ourselves, our teams, and our products.
- Partnership. We amplify each others' strengths, break down silos, and give selflessly to help our colleagues deliver excellence.
WHAT YOU'LL DO
- Design, build, and own growth surfaces across the mobile funnel — install, activation, onboarding, lifecycle, conversion, retention, and paid upgrade moments — on iOS.
- Lead experiments end-to-end, from hypothesis and instrumentation through implementation, analysis, and rollout, shipping many in parallel despite app release cadence. Build the flag-driven and server-driven patterns that let us test without waiting on a store release.
- Own in-app purchase and paywall surfaces: billing integrations, subscription and credit purchase flows, entitlement correctness, and pricing and packaging experiments.
- Build push and lifecycle notification experiences that earn their opt-in — permission prompts, targeting, timing, deep links back into the right task, and the instrumentation to prove they drive retention rather than churn.
- Make cross-platform surfaces feel native. Partner with web and design engineers so onboarding, upsells, and in-task nudges are consistent across web, iOS, and Android
- Partner with rest of Growth to optimize app store performance and attribution
- Hill-climb on the metrics that matter: install-to-activation, D1/D7/D30 retention, notification opt-in and engagement, paid conversion, and habit formation, instrumented with clean data and trustworthy experiment readouts.
- Partner closely with Product, Design, Data Science, Monetization, Marketing, and the core Mobile team to translate behavioral signals into durable product surfaces.
QUALIFICATIONS
- 3+ years of professional mobile engineering experience shipping consumer apps at meaningful scale on iOS.
- Strong native skills (eg. Swift/SwiftUI/Objective-C) — and the willingness to flex into other parts of the stack to unblock yourself and others.
- Experience owning a full release cycle: build and release tooling, phased rollouts, store review, crash and regression monitoring, and rolling back safely.
- Strong execution: you ship many experiments and product improvements in parallel and drive them to a clear outcome.
- Familiarity with A/B testing and experimentation platforms (Eppo, Statsig, Optimizely, or in-house equivalents) especially inside a versioned app.
- Comfort data-informed decision-making — you can pull, segment, and interpret your own funnel data.
- Strong product judgment; you translate user behavior and growth opportunities into simple, effective technical solutions.
- Self-motivated with strong ownership instincts; you propose experiments, ship features ahead of schedule, and drive improvements without asking for permission.
- Genuine interest and adoption of AI products and willingness to learn quickly.
NICE TO HAVE
- Direct experience on a growth or experimentation-heavy team
- Deep experience with in-app payments
- Experience with mobile attribution and measurement stacks (AppsFlyer, Adjust, Branch) and paid mobile acquisition.
- ASO experience, including store listing experiments and localized metadata.
- Comfort reaching into the backend or web stack to unblock yourself end-to-end.
- Time spent at a fast-growing startup or on a high-ownership engineering team.
Location: European Union; Latvia; Slovakia; Croatia; Czech Republic; Slovenia; Romania; Spain; Bulgaria; Kazakhstan; Poland; Hungary; Montenegro; Estonia; Ukraine; Lithuania; Bosnia; Georgia
Workplace: Remote
ABOUT US
Ruby Labs is a leading tech company that creates and operates innovative consumer products. We offer a diverse range of opportunities across the health, education, and entertainment industries. Our innovative teams are driving the future of consumer-led products, and we're always looking for passionate individuals to join us. Learn more about our story at: https://rubylabs.com/about-us/
ABOUT THE ROLE
We are looking for an Email & Lifecycle Marketing Growth Manager to maximize the business impact of email as a growth channel for GetQR.
You will develop audience segmentation, build personalized lifecycle journeys, and lead structured experimentation to improve conversion, activation, and retention. Working closely with the Email, Growth, Product, and Analytics teams, you will turn customer insights and behavioral data into measurable business results.
This role is ideal for someone who combines strong analytical skills, customer understanding, and hands-on experience in lifecycle marketing and experimentation.
KEY RESPONSIBILITIES
- Own the email and lifecycle marketing growth roadmap.
- Research customer needs, motivations, and behavior to identify meaningful audience segments.
- Develop and refine segmentation based on use cases, product behavior, lifecycle stage, and purchase intent.
- Build personalized onboarding, activation, conversion, retention, and re-engagement journeys for different audiences.
- Adapt messaging, content, offers, and calls to action to each segment’s needs.
- Define journey triggers, timing, branching logic, and exit conditions.
- Work with Product and Analytics to identify the data and events needed for segmentation and automation.
- Prioritize lifecycle opportunities and experiments based on expected business impact.
- Write clear hypotheses and run A/B tests across messaging, content, offers, timing, and journey structure.
- Analyze email performance and user behavior to identify growth opportunities and friction points.
- Partner with the Email Team to implement flows, experiments, and campaign improvements.
- Measure experiment impact on conversion, activation, revenue, and retention.
- Maintain a clear experiment backlog, document learnings, and define next steps.
- Share concise daily experiment updates in the Growth Slack channel.
- Conduct ongoing customer, market, and competitor research to generate new hypotheses.
- Monitor deliverability and audience engagement to support sustainable email growth.
QUALIFICATIONS
- At least 3 years of experience in email or lifecycle marketing.
- At least 2 years of experience in growth experimentation and A/B testing.
- Strong hands-on experience building audience segments and automated lifecycle journeys.
- Ability to translate customer research and behavioral data into relevant messaging and effective flows.
- Experience developing and prioritizing experiments that improve conversion, activation, and retention.
- Strong copywriting instincts across subject lines, calls to action, and lifecycle content.
- Strong analytical skills and the ability to connect email performance to business outcomes.
- Experience with Customer.io http://Customer.io, Mixpanel, or similar marketing automation and analytics platforms.
- Understanding of event-based automation, personalization, and email deliverability.
- Ability to work cross-functionally with Email, Growth, Product, and Analytics teams.
- Strong organization, prioritization, and clear communication.
- Fluent English.
LOCATION
Ruby Labs operates within the CET (Central European Time) zone. Applicants from any country are welcome to apply for the position as long as they are located within approximately ± 4 hours of CET. This ensures optimal collaboration and communication during working hours.
BENEFITS
Discover the perks of being part of our vibrant team! We offer:
- Remote Work Environment: Embrace the freedom to work from anywhere, anytime, promoting a healthy work-life balance.
- Unlimited PTO: Enjoy unlimited paid time off to recharge and prioritize your well-being, without counting days.
- Paid National Holidays: Celebrate and relax on national holidays with paid time off to unwind and recharge.
- Company-provided MacBook: Experience seamless productivity with top-notch Apple MacBooks provided to all employees who need them.
- Flexible Independent Contractor Agreement: Unlock the benefits of flexibility, autonomy, and entrepreneurial opportunities. Benefit from tax advantages, networking opportunities, reduced employment obligations, and the freedom to work from anywhere. Read more about it here: https://docs.google.com/document/d/1nkrN76JlZkbKj9WSOhlT1_mni_CZeDkHdwfIjPXVwvk/preview?tab=t.0#heading=h.ndsdl4wapxtt
Be part of our fast-growing team and seize this excellent opportunity for personal and professional growth!
INTERVIEW PROCESS
After submitting your application, we conduct a thorough review which typically takes 3 to 5 days, but may occasionally take longer due to the volume of applications received. If we see a potential fit, we proceed with the following steps:
- Recruiter Screening (40 minutes)
- Technical Interview (90 minutes)
- Final Interview (60 minutes)
LIFE AT RUBY LABS
At Ruby Labs, we move fast, aim high, and expect the same from our team. We’re not here to play small—we’re here to build, grow, and win. That means we look for people who are ambitious, driven, and ready to give their best every single day.
This is a place for individuals who thrive under pressure, embrace challenges, and see opportunity in every obstacle. If you’re hungry to achieve, motivated by impact, and want to grow at the speed of your own ambition, Ruby Labs offers the platform to make it happen.
Here, effort is matched with reward. We recognize those who go all in and deliver results, and we create space for people who want more—more responsibility, more growth, and more success.
#LI-Remote
Location: Mexico
Company Background
Our client is a global technology company transforming the way brands and agencies make marketing decisions. Its platform enables marketers to plan and activate cross-channel, programmatic media campaigns using real-time research, proprietary audience data, advanced analytics, and more than 150 integrated partners including Facebook, Instagram, Pinterest, Snapchat, and Twitter. The company operates across North America, Europe, the Middle East, Asia, and Australia.
Project Description
We are looking for a Salesforce Administrator to support and enhance the Salesforce environment used by the client's sales organization. This is a high-ownership role that combines independent solution delivery, complex production troubleshooting, and direct support for business users. Working alongside an experienced Salesforce Administrator, the specialist will have significant autonomy and shared responsibility for supporting the sales organization. The team is also introducing AI-assisted workflows to streamline support operations.
Technologies
Salesforce
SOQL, Apex
Salesforce Data Loader, Data Import Wizard
Claude Code
Jira, Jira Service Management
What You'll Do
Own end-to-end delivery of Salesforce solutions, from requirements gathering and solution design to configuration, implementation, and release;
Configure and maintain Salesforce Flows, custom objects, fields, record types, page layouts, Dynamic Forms, and other declarative features;
Investigate and troubleshoot production issues, analyze Flows, Apex logs, and SOQL queries, resolve configuration-related problems, and collaborate with developers on complex fixes;
Handle Salesforce support requests, including user access issues, data corrections, and business process troubleshooting, while reviewing AI-assisted tickets and preparing development tasks;
Collaborate with Sales, Customer Success, and Finance stakeholders to clarify requirements, manage priorities, and participate in sprint planning and release decisions;
Manage Salesforce user access, permissions, and licenses, and perform bulk data operations, including imports, updates, merges, and deduplication;
Build and maintain Salesforce reports, dashboards, and internal process documentation;
Job Requirements
4+ years of hands-on Salesforce administration experience, including end-to-end ownership of Salesforce solutions and improvements;
Strong knowledge of Salesforce Flows (record-triggered and screen), data models, and security configuration, including profiles, permission sets, permission set groups, roles, sharing rules, and field-level security;
Ability to read and understand SOQL and Apex, troubleshoot Flows, triggers, and batch jobs, and identify root causes of production issues;
Hands-on experience with Salesforce Data Loader or Data Import Wizard and bulk data operations, including data validation and quality checks;
Strong communication and stakeholder management skills, including experience working directly with senior business stakeholders and managing expectations;
Ability to independently manage multiple initiatives, balance competing priorities, and handle a high volume of support requests;
Strong customer-service mindset and willingness to provide direct user support through Slack and ticketing systems;
Nice To Have
Salesforce Certified Administrator (ADM-201), Salesforce Advanced Administrator or Platform App Builder certifications;
Experience with structured release management processes, including sandboxes, deployments, and branch-based workflows;
Experience with Jira or Jira Service Management for support and development workflows;
Experience supporting sales, advertising, or media organizations, including opportunity, quote, line-item, or CPQ-related data models;
Experience mentoring junior administrators and establishing team standards;
Experience with product ownership and requirements documentation;
What Do We Offer
The global benefits package includes:
Technical and non-technical training for professional and personal growth;
Internal conferences and meetups to learn from industry experts;
Support and mentorship from an experienced employee to help you professional grow and development;
Health insurance;
Sports activities to promote a healthy lifestyle;
Flexible work options, including remote and hybrid opportunities;
Referral program for bringing in new talent;
Work anniversary program and additional vacation days.
Location: Remote, Japan
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
An overview of this role
As a Customer Success Architect, you'll serve as a trusted strategic advisor and technical authority to some of GitLab's most complex and high-value Enterprise and Government customers across Japan. In this role, you will be driving and shaping how our largest customers adopt GitLab's intelligent DevSecOps platform to achieve their business goals and realise meaningful, long-term outcomes. You will be working closely with customers after the sale to turn pre-sales command plans into clear success plans, guide them through their customer journey, and drive adoption, utilization, and technical maturity. You will also be directly influencing renewal and expansion decisions through your post-sales engagements with executive-level decision makers in the account.
This is a individual-contributor role for someone who has already led pre or post sales customer engagements in large complex accounts across multiple industry domains to drive quantifiable business outcomes..The individual is comfortable operating with ambiguity, and can credibly advise VP- and C-level stakeholders on business transformation, application modernization, platform strategy, architecture, and organizational DevSecOps transformation. You'll also be shaping playbooks and best practices, and acting as an escalation point for the team's most technically or politically complex situations.
Reporting into the APJ Customer Success organization, you'll own a portfolio of GitLab's most strategic enterprise and Government accounts, act as the executive-level technical liaison for these accounts, and drive cross-functional resolution of their highest-priority issues — coordinating and, where needed, directing the efforts of Product Management, Engineering, Sales, Professional Services, and Support. You'll bring deep technical expertise in CI/CD, cloud platforms, multi-cloud, hybrid architecture and enterprise DevSecOps practices.You will use that expertise to shape customers' long-term platform strategy, apply best practices, configure GitLab for their environments and stay current with platform capabilities. In your first year, success will look like establishing yourself as the trusted senior advisor across a portfolio of flagship accounts, building strong relationships with key stakeholders, materially improving and increasing platform maturity, leading retention and renewal conversations, increasing customer satisfaction across your portfolio and contributing to the broader CSA team's technical standards and ways of working.
Some examples of our projects:
Turning pre-sales command plans into measurable customer success plans that align technical adoption with business outcomes
Leading and driving the technical strategy behind a large-scale DevSecOps platform consolidation for a regulated Enterprise account or Government, including guiding enterprise customers on GitLab best practices across CI/CD, DevSecOps, cloud architecture, TCO, applying compliance and architecture as well as business case presentations to customer executives
Owning end-to-end resolution of a critical, multi-team escalation for a flagship account — driving root cause analysis, coordinating Engineering/Product/Support, and personally briefing customer executives on remediation
What you’ll do
Owns a book of Enterprise and Government customers and drive adoption, retention, expansion, and overall satisfaction through ongoing strategic, business and technical engagement.
Serves as the senior post-sales strategic, business and technical advisor for a portfolio of GitLab's most complex, highest-value enterprise and Government accounts, shaping multi-year platform and DevSecOps strategy in partnership with customer executives, coordinating responses to questions, issues, and escalations across Support, Product Management, Sales, and Professional Services.
Translates ambiguous, high-stakes business outcomes into rigorous Customer Success Plans that are regularly reviewed with customer stakeholders. The Customer Success Plans contain clearly defined business outcome related goals, quantifiable benefits, realistic adoption milestones and remediation actions.
Prepares executive-ready reporting conducted on a regular basis with clear accountability for outcomes that demonstrate impact on adoption, retention, and expansion of GitLab products and services.
Provides deep technical guidance on enterprise-scale CI/CD architecture, DevSecOps maturity models, platform consolidation strategy, including advising on complex trade-offs (e.g., multi-cloud vs. hybrid, self-managed vs. GitLab Dedicated, etc).
Owns the full lifecycle of your account portfolio's adoption, retention, and expansion outcomes, with direct accountability for the commercial and technical health of flagship relationships.
Leads end-to-end resolution of critical, cross-functional account escalations, ensuring root causes are identified, follow-up actions are owned, holding internal teams accountable to timelines, driving the root cause analysis and personally managing executive communication and risk.
Leads end-to-end resolution of critical, cross-functional account escalations, ensuring root causes are identified, follow-up actions are owned, holding internal teams accountable to timelines, driving the driving root cause analysis and personally managing executive communication and risk.
Designs and delivers technical enablement programs at scale, identifying systemic maturity gaps across a portfolio and building the roadmap (not just individual sessions) that closes them.
Advises key customers stakeholders on cloud and platform architecture decisions with enterprise-wide impact, which includes multi-region deployment strategy, secrets management architecture and network/security topology for regulated environments.
Guides customers on GitLab platform best practices including Git workflows, branching strategies, CI/CD pipeline design, DevSecOps adoption patterns, and security scanning configuration.
Provides hands-on technical enablement and onboarding, including education on GitLab features, releases, and use cases, and identification of training and maturity opportunities aligned to customer goals.
Engages customers on cloud platform architecture decisions relevant to their GitLab deployment — including self-managed vs. GitLab Dedicated, Runner configuration and auto-scaling, secrets management, and network topology considerations.
Advises customers on DevSecOps consolidation value — articulating the TCO, compliance, and developer experience case for platform consolidation over fragmented toolchains.
Collaborates with Professional Services, Sales, and internal teams to identify expansion opportunities, recommend enablement interventions, and ensure a seamless customer journey from onboarding through renewal.
What you’ll bring
Must be a Japanese citizen based in Japan
Mandatory Japanese (native or professional level) and English language proficiency
Hands-on experience building or owning CI/CD pipelines end to end, including pipeline as code, multi-stage design, artifact management, and troubleshooting in real-world environments.
A career built across different direct customer facing engagement roles such as Technical Account Management, Technical Solution Sales, Pre-sales, Business Development, Consulting, Professional services across customers in different industry vertical domains like Government, Banking, Financial and Insurance Services, Manufacturing, Telecommunications, engagement with multiple technology and platform transition experience such as from on-premise deployments to Cloud, application modernization experience from monolith to microservices, from Waterfall to DevOps to DevSecOps and others to provide the depth and breadth of experience to advise customers on transformations and deployments that you've already seen play out elsewhere across your multiple customer engagements.
A long-standing demonstrated track record as the person other senior people call when an account is in genuine crisis or gained across a sustained career of Enterprise or Government account ownership
Credible judgment earned by personally owning the outcomes of dozens of complex enterprise customer account engagements over the course of a career, including situations with real commercial, technical, and reputational stakes
A consistent track record of being trusted by customer executives and internal leadership to operate with minimal oversight in ambiguous and high-pressure situations
Deep, hands-on expertise in DevSecOps practices, including shift-left security and integrating SAST, DAST, SCA, and container scanning into development workflows as well as architecting and troubleshooting CI/CD pipelines at enterprise scale
Expert-level understanding of Git, merge request workflows and delivery lifecycles, having personally guided organizations through branching strategies such as trunk-based development and GitFlow, and modern software delivery lifecycles.
Demonstrated experience with infrastructure as code, GitOps, Cloud and on-premises environments with relevant experience that support GitLab deployments, including networking, identity and access management (IAM), secrets management, and deployment considerations for regulated or high-security environments
Demonstrated experience partnering with customers to turn business requirements into actionable success plans, with measurable goals and verifiable business outcomes that are suitable for executive-level quarterly reporting.
Demonstrated ability to drive product adoption, dive deep into the accounts assigned and scale out the level of influence in the account.
Demonstrated ability to build and defend executive-level business cases (TCO, compliance, risk) that influence budget and platform strategy decisions
Demonstrated ability to operate with autonomy in ambiguous, high-stakes situations with strong communication, stakeholder management, and organizational experience to manage a portfolio of enterprise and Government customers, balance multiple priorities, guide escalations, and coordinate effectively across customer teams and internal cross functional teams to resolve issues appropriately and in a timely manner.
About the team
The Customer Success Architect team is part of GitLab's Customer Experience organization. It supports strategic enterprise and Government accounts across the APJ region through hands-on technical guidance, consultative partnership, and practical problem solving.
We act as a reliable technical advisor and an important link between customers and the broader GitLab ecosystem. We bring platform, cloud, and DevSecOps depth to customer engagements and work closely with Product Management, Engineering, Sales, Support, and Professional Services to address questions, guide customers through technical choices, navigate escalations, and help them realize measurable value from GitLab.
Composed of team members working remotely across time zones, we operate asynchronously to support a focused set of strategic accounts across the region. It's a team well suited for people who enjoy solving complex customer challenges, building long-term partnerships, and helping enterprise organizations grow their maturity with GitLab in practical, measurable ways.
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
Location: Paris
Workplace: Hybrid
ABOUT MISTRAL
Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms.
We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited.
Role Summary
We’re seeking highly motivated Data Quality Analysts with strong analytical skills and a keen eye for detail to join our Human Data Annotation team within the Science organisation. This is a hybrid quality reviewing and tooling role:
- you'll spend the majority of your time reviewing and auditing Finance (any subdomain) annotations against rubrics to ensure data used for training and evaluating AI models meets the highest standards of quality and efficiency.
- and the remainder building, maintaining, and troubleshooting annotation operations.
You'll collaborate closely with the annotators, technical program manager, and science stakeholders, and contribute to refining the guidelines and processes that shape how our data is produced.
Key Responsibilities
- In collaboration with the technical team, review/audit annotations, clarify requirements, share insights, surface systemic issues, edge cases, and gaps in guidelines, to improve annotation processes and guidelines.
- Generate and validate high-quality finance-oriented data annotations yourself when needed, based on guidelines and continuous feedback, for the development and evaluation of AI models
- Build and maintain internal tools and automation that streamline annotation or review workflows such as visualization dashboards, batch configuration scripts, output management utilities, and similar
- Troubleshoot campaign issues (e.g. tooling, guidelines) for annotators
- Organise annotator training and coordinate feedback between annotators and reviewers.
About you
- A degree (minimum Masters level) in a Finance discipline.
- At least 3 years of professional experience in the Financial domain.
- Outstanding analytical and research skills
- Some familiarity with programming languages, with the ability to read standard output formats such as .jsonl files.
- Exercises great judgement with complex instructions, limited data, and/or multiple information sources and ability to surface edge cases, ambiguities, or gaps in guidelines accordingly.
- Excellent communication, interpersonal, and organisational abilities
- Adapts easily to dynamic environments and changing requirements
- Appetite for operational work and high tolerance for repetitive tasks with a sustained focus and accuracy on detail-oriented, high-volume review work.
- Professional proficiency in English, with strong writing and comprehension skills
Nice to have
- Familiarity with rubric-based evaluation concepts, inter-annotator agreement, or quality measurement for human-labeled data
- Experience building an annotation team through interviews and training
- Proficient in at least one programming language (e.g. Python)
- Prior experience in data annotation for AI/ML, especially LLM training (SFT, RLHF, preference data), evals/benchmarks, or agentic data
- Comfortable working in a Unix-like terminal and using git workflows (branches, merges, resolving conflicts)
WHAT WE OFFER
We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks.
For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link.
PRIVACY POLICY
Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.
УдалённоRemote, United States; We work in an all-remote, asynchronous way, coordinating across time zones to support a focused set of strategic accounts and ensure long-term customer success
ГибридSan Francisco; New York City
San Francisco; New York City
УдалённоEuropean Union; Latvia; Slovakia; Croatia; Czech Republic; Slovenia; Romania; Spain; Bulgaria; Kazakhstan; Poland; Hungary; Montenegro; Estonia; Ukraine; Lithuania; Bosnia; Georgia; Applicants from any country are welcome to apply for the position as long as they are located within approximately ± 4 hours of CET
Mexico
УдалённоRemote, Japan; Composed of team members working remotely across time zones, we operate asynchronously to support a focused set of strategic accounts across the region
ГибридParis; Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks