Salesforce Administrator (Digital Marketing sphere)

Location: Mexico Company Background Our client is a global technology company transforming the way brands and agencies make marketing decisions. Its platform enables marketers to plan and activate cross-channel, programmatic media campaigns using real-time research, proprietary audience data, advanced analytics, and more than 150 integrated partners including Facebook, Instagram, Pinterest, Snapchat, and Twitter. The company operates across North America, Europe, the Middle East, Asia, and Australia. Project Description We are looking for a Salesforce Administrator to support and enhance the Salesforce environment used by the client's sales organization. This is a high-ownership role that combines independent solution delivery, complex production troubleshooting, and direct support for business users. Working alongside an experienced Senior Salesforce Administrator, the specialist will have significant autonomy and shared responsibility for supporting the sales organization. The team is also introducing AI-assisted workflows to streamline support operations. Technologies Salesforce SOQL, Apex Salesforce Data Loader, Data Import Wizard Claude Code Jira, Jira Service Management What You'll Do Own end-to-end delivery of Salesforce solutions, from requirements gathering and solution design to configuration, implementation, and release; Configure and maintain Salesforce Flows, custom objects, fields, record types, page layouts, Dynamic Forms, and other declarative features; Investigate and troubleshoot production issues, analyze Flows, Apex logs, and SOQL queries, resolve configuration-related problems, and collaborate with developers on complex fixes; Handle Salesforce support requests, including user access issues, data corrections, and business process troubleshooting, while reviewing AI-assisted tickets and preparing development tasks; Collaborate with Sales, Customer Success, and Finance stakeholders to clarify requirements, manage priorities, and participate in sprint planning and release decisions; Manage Salesforce user access, permissions, and licenses, and perform bulk data operations, including imports, updates, merges, and deduplication; Build and maintain Salesforce reports, dashboards, and internal process documentation; Job Requirements 4+ years of hands-on Salesforce administration experience, including end-to-end ownership of Salesforce solutions and improvements; Strong knowledge of Salesforce Flows (record-triggered and screen), data models, and security configuration, including profiles, permission sets, permission set groups, roles, sharing rules, and field-level security; Ability to read and understand SOQL and Apex, troubleshoot Flows, triggers, and batch jobs, and identify root causes of production issues; Hands-on experience with Salesforce Data Loader or Data Import Wizard and bulk data operations, including data validation and quality checks; Strong communication and stakeholder management skills, including experience working directly with senior business stakeholders and managing expectations; Ability to independently manage multiple initiatives, balance competing priorities, and handle a high volume of support requests; Strong customer-service mindset and willingness to provide direct user support through Slack and ticketing systems; Nice To Have Salesforce Certified Administrator (ADM-201), Salesforce Advanced Administrator or Platform App Builder certifications; Experience with structured release management processes, including sandboxes, deployments, and branch-based workflows; Experience with Jira or Jira Service Management for support and development workflows; Experience supporting sales, advertising, or media organizations, including opportunity, quote, line-item, or CPQ-related data models; Experience mentoring junior administrators and establishing team standards; Experience with product ownership and requirements documentation; What Do We Offer The global benefits package includes: Technical and non-technical training for professional and personal growth; Internal conferences and meetups to learn from industry experts; Support and mentorship from an experienced employee to help you professional grow and development; Health insurance; Sports activities to promote a healthy lifestyle; Flexible work options, including remote and hybrid opportunities; Referral program for bringing in new talent; Work anniversary program and additional vacation days.