Location: Hybrid
About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.
Available Locations:
Singapore
About the Department
The Cloudflare APAC sales organisation operates as one integrated revenue system. Account Executives, Customer Engineers, Partner Account Managers, Business Development Representatives, Customer Experience Managers, Professional Services and Revenue Operations work as a continuous engine — winning, deploying, adopting, expanding, and scaling platform commitments across the full customer lifecycle.
The system is supported by an AI-embedded operating model. The work itself, however, remains human. The role of every seller at Cloudflare is to bring critical thinking, judgment, and trust to customer relationships and outcomes.
About This Role
In this role, you will be responsible for driving significant growth by landing and expanding a portfolio of
mid-market accounts in the
Vietnam market
. The ideal candidate possesses a strong blend of sales acumen and technical understanding, enabling them to engage effectively with both technical and non-technical buyers. As an Account Executive, you will drive revenue velocity by utilizing foundational sales data layers for accurate forecasting, proactive pipeline management, and consistently exceeding attainment targets.
You are the kind of operator who uses AI as a force multiplier every day, cares more about customer outcomes than job boundaries, and demonstrates curiosity, judgment, and high agency.
Role Responsibilities
Own and execute a comprehensive territory plan to consistently achieve and exceed sales and revenue targets.
Cultivate long-term strategic relationships with key accounts and partners. Lead executive-level transformation narratives that earn the right to be in the architecture conversation.
Leverage top partners as an extension of the sales team to co-sell alongside where they bring customer relationships, services capability, or procurement leverage. Drive regular forecast & pipeline cadences with top partners.
Understand customer network architectures, the problems that Cloudflare can solve and effectively translate Cloudflare’s solutions to drive successful platform sales, ensuring clients can secure and scale their own AI-driven workloads.
Manage contract negotiations and structure platform-level commercial commitments (multi-year, multi-product, outcome-anchored) rather than point-product deals.
Stay engaged through onboarding, adoption, and the first renewal. Partner with Customer Engineers, Professional Services on a deployment plan with milestones tied to measurable outcomes.
Proactively build and manage a robust sales pipeline by leveraging internal tools, AI-assisted research and pipeline sources (BDR, Channel, Marketing).
Maintain high standards in pipeline discipline, CRM hygiene and forecasting accuracy.
Required Experience
Fluent in English and Vietnamese to engage with customers in Vietnam
Bachelor's degree or equivalent work experience.
Experience selling technology solutions in high-growth technology firms.
Demonstrated track record of consistently meeting and exceeding multi-million dollar quota targets.
Proficient in discovery, positioning, competitive selling, negotiation, closing, and multi-threaded land and expand strategies.
Strong understanding of computer networking, cloud security technology, and how enterprise infrastructure adapts to automated data workflows.
Exceptional interpersonal communication skills and value selling skills.
Proficiency in modern sales software, customer data environments, and core systems (e.g., Salesforce, Tableau, G-suite).
Thinks critically rather than reacting, exercises judgment under uncertainty, names risks honestly, shows genuine empathy for customers as people, can point to relationships built over time on trust, and demonstrates visible curiosity in how they prepare, sell, and learn.
Willingness to actively engage with AI tools and experiment.
Ability to travel as required.
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo
: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project
: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
1.1.1.1
: We released
1.1.1.1
to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our
privacy commitment
and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual
race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.
We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at
hr@cloudflare.com
or via mail at 101 Townsend St. San Francisco, CA 94107.
Location: Buenos Aires, Argentina; Ciudad de México, Mexico; Bogotá, Colombia; Moscow, Russia; Belgrade, Serbia; Caracas, Venezuela, Bolivarian Republic of
Workplace: remote
At
NOVACARD
, we’re redefining how people use credit. We are the
first interest-free and no-annual-fee credit card in Mexico
, designed to simplify personal finances and give users complete control - all from a mobile app. With NOVACARD, users can access up to
$200,000 MXN in credit
, only pay when they use it, and manage everything digitally in under 5 minutes. Our mission is to empower people to make smarter financial decisions by offering flexibility, transparency, and the freedom they need to reach their goals. Simple finances, big goals.
About the Role:
We are looking for a strong Product Manager to lead cross-sell strategy and execution for our cash loans and credit lines portfolio in the Near Prime segment. You will be fully responsible for driving incremental product adoption among our existing customer base, maximizing share of wallet, and designing seamless multi-product journeys. This role demands the ability to balance customer lifetime value, data-driven offer design, and business profitability. The role is mostly remote, with business trips when required.
Key Responsibilities:
Develop and own the cross-sell strategy and roadmap for Cash Loans and Credit Lines, identifying high-potential customer segments for multi-product adoption.
Design targeted cross-sell value propositions that sit at the intersection of customer needs, product eligibility, tech feasibility, and financial return.
Own the cross-sell P&L and track core metrics: cross-sell take-up rate, products-per-customer ratio, time-to-second-product, incremental revenue per customer, activation and usage of the second product, and overall LTV uplift.
Architect end-to-end cross-sell customer journeys — from in-app triggers and pre-approved offers to seamless onboarding for a second product — ensuring a frictionless experience that deepens engagement.
Identify and build partnership integrations (online/offline retailers, ecosystems) that serve as cross-sell channels or co-branded triggers for existing customers.
Continuously analyze and optimize unit economics (UE) of cross-sell initiatives, balancing acquisition-like incentives with long-term portfolio profitability.
Build and manage the cross-sell product management process, define a success matrix for cross-sell initiatives, and run a prioritized experimentation roadmap.
Work cross-functionally with risk, marketing (CRM, lifecycle), IT, finance, and legal teams to align cross-sell campaigns with credit policies, communication governance, and tech delivery (both locally and with HQ).
Drive continuous improvement of the cross-sell customer journey (CJM), ensuring that every touchpoint reinforces trust and value, and that new features meet cost, quality, and performance targets.
Key Requirements:
Solid experience in consumer lending (Cash Loans, Credit Lines, Credit Cards, PDL, or other unsecured credit) on the business or risk management side — mandatory.
Proven track record of driving cross-sell, up-sell, or multi-product adoption in a financial services or fintech environment is a strong advantage.
Deep understanding of adjacent functions: risk management, lifecycle marketing, and IT.
Strong upper-intermediate English (both spoken and written) — required for regular communication with international teams and HQ.
Powerful analytical skills, ability to frame cross-sell as a product discipline, out-of-the-box thinking, and flexibility. Comfortable managing multiple experiments and initiatives simultaneously.
Genuine curiosity about customer behavior, openness to new ideas, and advanced communication and stakeholder management skills.
What We Offer
Remote work format, with office/on-site options when needed.
Official employment under local labor law; contractor arrangements available for candidates from other countries.
The opportunity to define and scale the cross-sell function in a high-growth Near Prime lending business.
A data-driven, experimental culture where your hypotheses directly translate into measurable revenue and customer satisfaction gains.
Autonomy to build cross-sell processes from scratch and collaborate with an international team shaping the future of credit in Mexico.
Location: Remote
About Osano
Osano is an innovative B-Corporation built around a simple belief: privacy is a fundamental right. Since day one, we’ve been focused on giving modern enterprises the ability to innovate quickly, stay competitive, and earn customer trust by respecting data privacy and complying with consent guidelines. Our products help organizations operate confidently in a rapidly evolving regulatory and technological landscape.
About the Role
We’re looking for an
Account Executive
to join our
Sales
team. This person will play a pivotal role in driving new business growth by connecting organizations with Osano’s privacy and compliance solutions.
This position is ideal for someone competitive, consultative, and energized by solving complex business challenges. You enjoy building authentic relationships, running disciplined sales cycles, and owning your pipeline from first conversation to closed-won. You thrive in a fast-moving, high-growth environment and are motivated by both impact and income.
Responsibilities
Own the full sales cycle from discovery through close
Sell Osano’s consent management, data mapping, data discovery, vendor monitoring, and privacy program solutions
Identify and engage marketing, compliance, legal, and data security stakeholders
Uncover prospect goals, challenges, decision-makers, and budget parameters
Deliver compelling presentations, product demos, and tailored proposals
Negotiate pricing and contractual agreements
Meet or exceed individual quota and contribute to overall revenue team success
Maintain accurate pipeline management and revenue forecasting
Partner cross-functionally with Sales Development, Marketing, Product, and Customer Success
Stay current on privacy regulations, industry trends, and Osano’s evolving product offerings
Travel occasionally (<15%) for strategic opportunities as needed
About You
You’re curious, self-directed, and motivated to learn quickly.
You’re comfortable navigating ambiguity and creating clarity for others.
You’re excited about privacy, responsible AI, and building trustworthy technology.
You are willing to relentlessly pursue the best, most responsible ways to leverage AI—without overselling its capabilities or ignoring its limitations.
Why Us
A well-defined career path that’s not just “climbing the ladder” - learn different competencies, skills, and concepts as you progress and get recognized for it.
Supportive leadership and peers - from sales engineering and product marketing to sales development and demand generation - you’re never in this alone.
You’ll be stepping into a space that’s on fire – the privacy and regulatory landscape is only growing with a ton of opportunity in front of us.
You’ll become a privacy expert, including the opportunity to receive your Certified Information Privacy credential.
You’ll be representing a product that makes prospects say, “This is so awesome” when you demo it.
Benefits
Competitive compensation + ownership interest for early stake in our success!
Unlimited paid time off with a requirement to take at least two weeks off per year.
We're continuously a Best Place for Working Parents and offer paid parental leave for all new parents + believe that family, however you define it, comes first.
Osano sponsors individual premiums for base plans at 100% and dependent premiums at 50% for Medical, Dental, and Vision Insurance via Aetna.
A fully, permanently remote company so you can work from anywhere in the U.S.
Receive a MacBook + $600 to craft your home workspace
Annual company trip designed to foster connection, creativity, and fun together!
Mental health benefits with free memberships to mindfulness + talk therapy services
A Bit More About Osano
Osano is a leading data privacy platform that helps organizations quickly and confidently comply with laws like GDPR, CCPA, and other global privacy regulations. From consent management to vendor risk monitoring, Osano makes complex privacy tasks refreshingly simple, so companies can focus on what they do best, while we handle the rest.
We’re backed by top-tier investors including Baird Capital, Jump Capital, and LiveOak, and we’re scaling fast with a multi-year runway and ambitious growth plans. We’ve also been recognized as a Great Place to Work for four years running, with 97% of employees saying Osano is a great place to work.
As we grow, we're looking for individuals who lean into modern technologies and smarter systems to drive efficiency, clarity, and speed; both in our product and in how we operate. If you're excited by the idea of helping build a high-growth, privacy-first company that embraces thoughtful automation, emerging tech, and intentional collaboration, we’d love to hear from you.
Osano is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, genetic information, disability, veteran status, or any other characteristic protected by applicable law.
Location: Remote
About Osano
Osano is an innovative B-Corporation built around a simple belief: privacy is a fundamental right. Since day one, we’ve been focused on giving modern enterprises the ability to innovate quickly, stay competitive, and earn customer trust by respecting data privacy and complying with consent guidelines. Our products help organizations operate confidently in a rapidly evolving regulatory and technological landscape.
About the Role
Osano is looking for a
Performance Marketing Manager
to own and optimize our digital marketing programs, drive qualified pipeline, and maximize the return on our marketing investments.
This is a hands-on individual contributor role for someone who thrives at the intersection of strategy, execution, and analytics. You'll take ownership of our paid media programs, from campaign development and audience targeting to budget management, experimentation, and performance optimization.
We're looking for someone who doesn't just understand performance marketing in theory but has experience getting into the platforms, building campaigns, analyzing results, and making adjustments that drive measurable business outcomes.
You'll work closely with Marketing, Sales, Product Marketing, Content, and Revenue Operations to ensure our digital marketing investments are reaching the right audiences, generating qualified opportunities, and contributing to revenue growth.
What You'll Do
Own and execute Osano's paid media strategy
across Google Ads, Microsoft/Bing Ads, LinkedIn Ads, and emerging advertising channels, including YouTube, Reddit, and AI-driven platforms.
Manage paid campaigns directly within advertising platforms, including campaign setup, keyword research, audience targeting, bidding strategies, budget allocation, and ongoing optimization.
Develop and execute performance marketing programs designed to generate qualified leads, increase conversions, and contribute to sales pipeline and revenue.
Monitor and optimize key performance indicators, including cost per lead (CPL), cost per acquisition (CPA), conversion rates, return on ad spend (ROAS), and pipeline contribution.
Manage paid media budgets, continuously evaluating channel performance and reallocating spend to maximize marketing efficiency and return on investment.
Build and execute A/B tests across ad creative, messaging, landing pages, audiences, and conversion paths to improve campaign effectiveness.
Partner with Product Marketing and Content to develop compelling advertising messages, creative assets, and landing pages tailored to target audiences.
Analyze website traffic, landing page performance, and conversion funnels to identify opportunities for improvement.
Work closely with Revenue Operations to ensure accurate campaign tracking, lead attribution, CRM integration, and performance reporting.
Leverage HubSpot, Salesforce, Google Analytics, and other marketing tools to measure campaign effectiveness and understand how marketing investments influence pipeline.
Develop audience segmentation and retargeting strategies to engage high-value prospects throughout the buyer journey.
Support account-based marketing (ABM) initiatives through targeted digital advertising campaigns.
Explore emerging advertising channels, AI-powered marketing tools, and automation opportunities to improve campaign execution and performance.
Create and maintain performance dashboards that provide clear visibility into campaign results, marketing spend, and pipeline contribution.
Share insights and recommendations with Marketing and Sales leadership, translating performance data into actionable business decisions.
Stay current on digital advertising trends, platform changes, and performance marketing best practices.
What We're Looking For
5+ years of experience
in performance marketing, paid media, digital marketing, growth marketing, or a related field, preferably within B2B SaaS or technology.
Demonstrated success managing and optimizing paid digital advertising campaigns that generate qualified leads, pipeline, and measurable business results.
Strong hands-on experience with Google Ads and LinkedIn Ads is required
, including building, launching, managing, and optimizing campaigns directly within the platforms.
Experience managing paid media budgets and making data-driven decisions to improve campaign efficiency and ROI.
Strong understanding of paid search, paid social, audience targeting, retargeting, conversion tracking, and campaign optimization.
Experience analyzing performance metrics such as CPL, CPA, conversion rates, customer acquisition costs, and marketing-sourced pipeline.
Proficiency with marketing analytics and reporting tools, including Google Analytics 4 (GA4), Google Tag Manager, and advertising platform reporting.
Experience working with marketing automation and CRM platforms such as HubSpot and Salesforce.
Understanding of the B2B SaaS buyer journey, lead generation, attribution, and pipeline development.
Experience developing and executing A/B tests to improve advertising performance, landing page conversions, and campaign effectiveness.
Strong analytical skills with the ability to identify trends, diagnose performance issues, and translate data into actionable recommendations.
Comfortable managing campaigns independently, balancing strategic planning with hands-on execution.
Strong organizational and project management skills with the ability to manage multiple campaigns, budgets, and competing priorities.
Collaborative mindset and experience partnering with Sales, Revenue Operations, Product Marketing, and Content teams.
Curiosity and willingness to experiment with new advertising channels, emerging technologies, and AI-powered marketing tools.
Clear communication skills with the ability to explain campaign performance and recommendations to stakeholders across the organization.
What Success Looks Like
Success in this role isn't measured simply by how much advertising we run or how many leads we generate. It's about building an efficient, scalable performance marketing program that consistently turns marketing investments into meaningful business results.
You'll be successful when you're:
Generating a consistent flow of qualified leads and pipeline through paid marketing channels.
Improving campaign efficiency by reducing acquisition costs and increasing conversion rates.
Demonstrating clear ROI and pipeline contribution from marketing investments.
Building scalable, repeatable paid media programs that support Osano's growth goals.
Using testing, experimentation, and analytics to continuously improve campaign performance.
Providing clear visibility into marketing spend, channel effectiveness, and business outcomes.
Identifying new opportunities to reach high-value audiences and expand our digital marketing presence.
Who You Are
You're a data-driven marketer who loves turning insights into action. You enjoy digging into campaign performance, identifying opportunities, testing new approaches, and seeing the measurable impact of your work.
You're equally comfortable developing a performance marketing strategy and rolling up your sleeves to execute it. You know your way around advertising platforms, understand what drives conversions, and aren't afraid to experiment when something isn't working.
You understand that successful performance marketing isn't about generating the most clicks or leads. It's about reaching the right audiences, creating meaningful engagement, and turning marketing investment into qualified pipeline and revenue.
Most importantly, you're someone who takes ownership. You don't need a large team or agency to execute your ideas. You're energized by building, optimizing, collaborating, and finding
Why Us
A well-defined career path that’s not just “climbing the ladder” - learn different competencies, skills, and concepts as you progress and get recognized for it.
Supportive leadership and peers - from sales engineering and product marketing to sales development and demand generation - you’re never in this alone.
You’ll be stepping into a space that’s on fire – the privacy and regulatory landscape is only growing with a ton of opportunity in front of us.
You’ll become a privacy expert, including the opportunity to receive your Certified Information Privacy credential.
You’ll be representing a product that makes prospects say, “This is so awesome” when you demo it.
Benefits
Competitive compensation + ownership interest for an early stake in our success!
Unlimited paid time off with a requirement to take at least two weeks off per year.
We're continuously a Best Place for Working Parents and offer paid parental leave for all new parents + believe that family, however you define it, comes first.
Osano sponsors individual premiums for base plans at 100% and dependent premiums at 50% for Medical, Dental, and Vision Insurance via Aetna.
A fully, permanently remote company so you can work from anywhere in the U.S.
Receive a MacBook + $600 to craft your home workspace
Annual company trip designed to foster connection, creativity, and fun together!
Mental health benefits with free memberships to mindfulness + talk therapy services
A Bit More About Osano
Osano is a leading data privacy platform that helps organizations quickly and confidently comply with laws like GDPR, CCPA, and other global privacy regulations. From consent management to vendor risk monitoring, Osano makes complex privacy tasks refreshingly simple, so companies can focus on what they do best, while we handle the rest.
We’re backed by top-tier investors including Baird Capital, Jump Capital, and LiveOak, and we’re scaling fast with a multi-year runway and ambitious growth plans. We’ve also been recognized as a Great Place to Work for four years running, with 97% of employees saying Osano is a great place to work.
As we grow, we're looking for individuals who lean into modern technologies and smarter systems to drive efficiency, clarity, and speed; both in our product and in how we operate. If you're excited by the idea of helping build a high-growth, privacy-first company that embraces thoughtful automation, emerging tech, and intentional collaboration, we’d love to hear from you.
Osano is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, genetic information, disability, veteran status, or any other characteristic protected by applicable law.
Location: Stockholm
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs.
WHAT YOU'LL DO
- Lead & develop a high-performing sales team - Hire, onboard, and develop Enterprise/Strategic AEs. Coach reps on deal strategy, pipeline management, and execution. Create a culture of accountability, learning, and collaboration. Identify and grow future leaders on your team
- Own regional performance - Own your regional number and forecast accuracy. Inspect pipeline quality and help unblock stalled deals. Drive consistent execution of our sales process. Partner with RevOps to ensure clean data and clear insights
- Be deeply involved in deals - Join key customer and prospect conversations. Help reps navigate complex buying committees and late-stage deals. Support pricing, negotiation, and close strategy
WHAT YOU'LL BRING
- 10- 15+ years of experience in an Enterprise customer-facing sales role, identifying and closing large accounts.
- People Leadership Experience: 5+ years managing, mentoring, and developing a high performing enterprise sales team.
- Enterprise Experience: Experience managing a $1M+ quota, and running end-to-end complex deals.
- Strong Communication Skills: Exceptional verbal and written communication abilities.
- Analytical Mindset: Ability to analyze market trends, identify opportunities, and make data-driven decisions.
EVEN BETTER...
- Industry Knowledge: Familiarity with the AI landscape, key players, and emerging trends.
- Experience Building GTM Strategies: Building sales teams and sales motions from scratch, or from early stage growth.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits
- Lunch, as well as delicious snacks and coffee to keep you energized when working onsite
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description.
Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy.
We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.
Location: Annapolis, MD
To provide personal and asset protection for patients, visitors, and employees throughout the Medical Center facility, and to prevent any potentially hazardous conditions through continuous monitoring of all areas.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Maintains personal and asset security by conducting complete and through hazard surveillance rounds with strong emphasis on protecting patients, staff, and hospital property. Monitor radio communication, telephone, and written notes for daily information; uses various methods of communication to include electronic and manual.
When stationed in the Control Center responsible for the continuous monitoring of the CCTV for unwarranted actions and maintain the written/computer logs and email correspondence as per established policy.
Responds timely to all emergency calls throughout the facility following established guidelines. Respond quickly, calmly, and effectively in emergency situations, including assisting with patient restraints as needed. Manage emergency situations and ensure execution of disaster plans; notify appropriate leadership of emergency situations.
Conducts preliminary investigation into thefts, shortages and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents. Keeps supervisor informed at all times.
Prepares and submits written reports, investigations, and daily events in a complete, timely and accurate manner. Logs all responses and incidents.
Conducts various levels of personal safety screening for weapons, contraband and any other unauthorized items permitted in the facility using different forms of manual and electronic screening devices to ensure a safe environment of care to heal, work and learn.
Participates in crisis intervention with staff, patients, visitors, and others, to restore and maintain order as quickly and safely as possible by applying the knowledge of growth and development across the life span to the care of patients.
Provides staff education on safety topics and trains new Officers in all department policies and procedures.
Performs regular patrols of assigned areas on main campus and its satellite office buildings and regularly inspects designated facilities, fire extinguishers, helipads, alarm systems, close circuit cameras, and other security equipment as required; address and/or report any concerns and or issues.
Maintains accountability for valuables/property and other forms of evidence, ensures safekeeping, and maintains documentation.
Assists with keys, verify and issue contractor badges, provide on campus traffic control, parking enforcement, monitors building systems.
Readies and secures helicopter landing area. Escorts medical personnel to patient location. Provides support for patient transport.
Provides safety escorts and assistance for staff, visitors and patients as requested.
Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards.
Perform fire drills as required.
May have to work other shifts, as necessary.
Adheres to and exhibits our Luminis Health RISE values committing to a culture of Respect, Inclusion, Service, and Excellence.
Attend staff meetings and complete mandatory in-services, requirements, and competency evaluations on time.
Understands regulatory requirements regarding compliance and all other laws and regulations that apply to the organizational operations (e.g., Code of Conduct) and how these regulations apply to the individual's role/ department/ unit. Proactive in addressing compliance issues; reporting through appropriate channels such as supervisor, chain of command and Ethics Point. Completes mandatory introductory and ongoing training within the specified timeframes.
Maintains current knowledge in present areas of responsibility (i.e., self-education, attends ongoing educational programs).
Works collaboratively and supports efforts of team members. Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff, and the broader health care community.
Educational/Experience Requirements:
High school diploma or equivalent required; however, candidates without a diploma or equivalent may substitute one additional year of verified security experience.
At least one (1) year of Health care Safety and Security experience preferred.
Must pass a criminal records background check prior to employment.
Possess strong verbal, interpersonal communications skills and excellent customer service.
Successfully complete Conflict Management training and demonstrate the ability to non-escalate, de-escalate and ensure safe physical stabilization tactics within six (6) months.
License/Certifications:
IAHSS Basic Officer Certification preferred, required for any promotion.
Must possess and maintain a valid Maryland driver’s license or valid license from the state in which the employee resides with no more than two (2) Points on current driving record.
There is a reasonable expectation that employees in this position will be exposed to blood-borne pathogens.
Physical Demands – Heavy
Exerting more than 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects.
The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.
The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.
Luminis Health Benefits Overview:
Medical, Dental, and Vision Insurance.
Retirement Plan w/employer contribution.
Paid Time Off.
Employee Tuition Assistance Benefits.
Employee Referral Bonus Program
Employer Paid Holidays, Disability, and Life/AD&D for full-time employees
Wellness Programs/Employee Assistance Programs and more
The pay transparency ranges represent the low and the high end of Luminis Health’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate’s skills in relation to the job requirements, work experience, market conditions, education/training, and other qualifications. Luminis Health offers a total rewards package that supports our employees’ health, life, career, and retirement.
Pay Range
$20
—
$25 USD
Luminis Health Benefits Overview:
• Medical, Dental, and Vision Insurance
• Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year)
• Paid Time Off
• Tuition Assistance Benefits
• Employee Referral Bonus Program
• Paid Holidays, Disability, and Life/AD&D for full-time employees
• Wellness Programs
• Employee Assistance Programs and more
*Benefit offerings based on employment status
Opt-in for text notifications!
Luminis Health's two-way SMS texting platform lets you receive notifications and messages from our Talent Acquisition team directly on your phone.
To enable this feature, select "yes" when asked to "opt-in to receive text messages" and to "Receive updates from a recruiter about this job via SMS" when completing your application. Once you are opted in, you can easily opt-out at any time.
Standard text messaging rates may apply based on the candidate's mobile carrier plan. Luminis Health is not responsible for any charges incurred by the recipient. Candidates are encouraged to review their mobile carrier's plan for applicable text messaging rates and usage charges.
Location: Annapolis, MD
To provide personal and asset protection for patients, visitors, and employees throughout the Medical Center facility, and to prevent any potentially hazardous conditions through continuous monitoring of all areas.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Maintains personal and asset security by conducting complete and through hazard surveillance rounds with strong emphasis on protecting patients, staff, and hospital property. Monitor radio communication, telephone, and written notes for daily information; uses various methods of communication to include electronic and manual.
When stationed in the Control Center responsible for the continuous monitoring of the CCTV for unwarranted actions and maintain the written/computer logs and email correspondence as per established policy.
Responds timely to all emergency calls throughout the facility following established guidelines. Respond quickly, calmly, and effectively in emergency situations, including assisting with patient restraints as needed. Manage emergency situations and ensure execution of disaster plans; notify appropriate leadership of emergency situations.
Conducts preliminary investigation into thefts, shortages and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents. Keeps supervisor informed at all times.
Prepares and submits written reports, investigations, and daily events in a complete, timely and accurate manner. Logs all responses and incidents.
Conducts various levels of personal safety screening for weapons, contraband and any other unauthorized items permitted in the facility using different forms of manual and electronic screening devices to ensure a safe environment of care to heal, work and learn.
Participates in crisis intervention with staff, patients, visitors, and others, to restore and maintain order as quickly and safely as possible by applying the knowledge of growth and development across the life span to the care of patients.
Provides staff education on safety topics and trains new Officers in all department policies and procedures.
Performs regular patrols of assigned areas on main campus and its satellite office buildings and regularly inspects designated facilities, fire extinguishers, helipads, alarm systems, close circuit cameras, and other security equipment as required; address and/or report any concerns and or issues.
Maintains accountability for valuables/property and other forms of evidence, ensures safekeeping, and maintains documentation.
Assists with keys, verify and issue contractor badges, provide on campus traffic control, parking enforcement, monitors building systems.
Readies and secures helicopter landing area. Escorts medical personnel to patient location. Provides support for patient transport.
Provides safety escorts and assistance for staff, visitors and patients as requested.
Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards.
Perform fire drills as required.
May have to work other shifts, as necessary.
Adheres to and exhibits our Luminis Health RISE values committing to a culture of Respect, Inclusion, Service, and Excellence.
Attend staff meetings and complete mandatory in-services, requirements, and competency evaluations on time.
Understands regulatory requirements regarding compliance and all other laws and regulations that apply to the organizational operations (e.g., Code of Conduct) and how these regulations apply to the individual's role/ department/ unit. Proactive in addressing compliance issues; reporting through appropriate channels such as supervisor, chain of command and Ethics Point. Completes mandatory introductory and ongoing training within the specified timeframes.
Maintains current knowledge in present areas of responsibility (i.e., self-education, attends ongoing educational programs).
Works collaboratively and supports efforts of team members. Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff, and the broader health care community.
Educational/Experience Requirements:
High school diploma or equivalent required; however, candidates without a diploma or equivalent may substitute one additional year of verified security experience.
At least one (1) year of Health care Safety and Security experience preferred.
Must pass a criminal records background check prior to employment.
Possess strong verbal, interpersonal communications skills and excellent customer service.
Successfully complete Conflict Management training and demonstrate the ability to non-escalate, de-escalate and ensure safe physical stabilization tactics within six (6) months.
License/Certifications:
IAHSS Basic Officer Certification preferred, required for any promotion.
Must possess and maintain a valid Maryland driver’s license or valid license from the state in which the employee resides with no more than two (2) Points on current driving record.
There is a reasonable expectation that employees in this position will be exposed to blood-borne pathogens.
Physical Demands – Heavy
Exerting more than 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects.
The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.
The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.
Luminis Health Benefits Overview:
Medical, Dental, and Vision Insurance.
Retirement Plan w/employer contribution.
Paid Time Off.
Employee Tuition Assistance Benefits.
Employee Referral Bonus Program
Employer Paid Holidays, Disability, and Life/AD&D for full-time employees
Wellness Programs/Employee Assistance Programs and more
The pay transparency ranges represent the low and the high end of Luminis Health’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate’s skills in relation to the job requirements, work experience, market conditions, education/training, and other qualifications. Luminis Health offers a total rewards package that supports our employees’ health, life, career, and retirement.
Pay Range
$20
—
$25 USD
Luminis Health Benefits Overview:
• Medical, Dental, and Vision Insurance
• Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year)
• Paid Time Off
• Tuition Assistance Benefits
• Employee Referral Bonus Program
• Paid Holidays, Disability, and Life/AD&D for full-time employees
• Wellness Programs
• Employee Assistance Programs and more
*Benefit offerings based on employment status
Opt-in for text notifications!
Luminis Health's two-way SMS texting platform lets you receive notifications and messages from our Talent Acquisition team directly on your phone.
To enable this feature, select "yes" when asked to "opt-in to receive text messages" and to "Receive updates from a recruiter about this job via SMS" when completing your application. Once you are opted in, you can easily opt-out at any time.
Standard text messaging rates may apply based on the candidate's mobile carrier plan. Luminis Health is not responsible for any charges incurred by the recipient. Candidates are encouraged to review their mobile carrier's plan for applicable text messaging rates and usage charges.
Location: Annapolis, MD
To provide personal and asset protection for patients, visitors, and employees throughout the Medical Center facility, and to prevent any potentially hazardous conditions through continuous monitoring of all areas.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Maintains personal and asset security by conducting complete and through hazard surveillance rounds with strong emphasis on protecting patients, staff, and hospital property. Monitor radio communication, telephone, and written notes for daily information; uses various methods of communication to include electronic and manual.
When stationed in the Control Center responsible for the continuous monitoring of the CCTV for unwarranted actions and maintain the written/computer logs and email correspondence as per established policy.
Responds timely to all emergency calls throughout the facility following established guidelines. Respond quickly, calmly, and effectively in emergency situations, including assisting with patient restraints as needed. Manage emergency situations and ensure execution of disaster plans; notify appropriate leadership of emergency situations.
Conducts preliminary investigation into thefts, shortages and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents. Keeps supervisor informed at all times.
Prepares and submits written reports, investigations, and daily events in a complete, timely and accurate manner. Logs all responses and incidents.
Conducts various levels of personal safety screening for weapons, contraband and any other unauthorized items permitted in the facility using different forms of manual and electronic screening devices to ensure a safe environment of care to heal, work and learn.
Participates in crisis intervention with staff, patients, visitors, and others, to restore and maintain order as quickly and safely as possible by applying the knowledge of growth and development across the life span to the care of patients.
Provides staff education on safety topics and trains new Officers in all department policies and procedures.
Performs regular patrols of assigned areas on main campus and its satellite office buildings and regularly inspects designated facilities, fire extinguishers, helipads, alarm systems, close circuit cameras, and other security equipment as required; address and/or report any concerns and or issues.
Maintains accountability for valuables/property and other forms of evidence, ensures safekeeping, and maintains documentation.
Assists with keys, verify and issue contractor badges, provide on campus traffic control, parking enforcement, monitors building systems.
Readies and secures helicopter landing area. Escorts medical personnel to patient location. Provides support for patient transport.
Provides safety escorts and assistance for staff, visitors and patients as requested.
Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards.
Perform fire drills as required.
May have to work other shifts, as necessary.
Adheres to and exhibits our Luminis Health RISE values committing to a culture of Respect, Inclusion, Service, and Excellence.
Attend staff meetings and complete mandatory in-services, requirements, and competency evaluations on time.
Understands regulatory requirements regarding compliance and all other laws and regulations that apply to the organizational operations (e.g., Code of Conduct) and how these regulations apply to the individual's role/ department/ unit. Proactive in addressing compliance issues; reporting through appropriate channels such as supervisor, chain of command and Ethics Point. Completes mandatory introductory and ongoing training within the specified timeframes.
Maintains current knowledge in present areas of responsibility (i.e., self-education, attends ongoing educational programs).
Works collaboratively and supports efforts of team members. Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff, and the broader health care community.
Educational/Experience Requirements:
High school diploma or equivalent required; however, candidates without a diploma or equivalent may substitute one additional year of verified security experience.
At least one (1) year of Health care Safety and Security experience preferred.
Must pass a criminal records background check prior to employment.
Possess strong verbal, interpersonal communications skills and excellent customer service.
Successfully complete Conflict Management training and demonstrate the ability to non-escalate, de-escalate and ensure safe physical stabilization tactics within six (6) months.
License/Certifications:
IAHSS Basic Officer Certification preferred, required for any promotion.
Must possess and maintain a valid Maryland driver’s license or valid license from the state in which the employee resides with no more than two (2) Points on current driving record.
There is a reasonable expectation that employees in this position will be exposed to blood-borne pathogens.
Physical Demands – Heavy
Exerting more than 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects.
The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.
The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.
Luminis Health Benefits Overview:
Medical, Dental, and Vision Insurance.
Retirement Plan w/employer contribution.
Paid Time Off.
Employee Tuition Assistance Benefits.
Employee Referral Bonus Program
Employer Paid Holidays, Disability, and Life/AD&D for full-time employees
Wellness Programs/Employee Assistance Programs and more
The pay transparency ranges represent the low and the high end of Luminis Health’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate’s skills in relation to the job requirements, work experience, market conditions, education/training, and other qualifications. Luminis Health offers a total rewards package that supports our employees’ health, life, career, and retirement.
Pay Range
$20
—
$25 USD
Luminis Health Benefits Overview:
• Medical, Dental, and Vision Insurance
• Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year)
• Paid Time Off
• Tuition Assistance Benefits
• Employee Referral Bonus Program
• Paid Holidays, Disability, and Life/AD&D for full-time employees
• Wellness Programs
• Employee Assistance Programs and more
*Benefit offerings based on employment status
Opt-in for text notifications!
Luminis Health's two-way SMS texting platform lets you receive notifications and messages from our Talent Acquisition team directly on your phone.
To enable this feature, select "yes" when asked to "opt-in to receive text messages" and to "Receive updates from a recruiter about this job via SMS" when completing your application. Once you are opted in, you can easily opt-out at any time.
Standard text messaging rates may apply based on the candidate's mobile carrier plan. Luminis Health is not responsible for any charges incurred by the recipient. Candidates are encouraged to review their mobile carrier's plan for applicable text messaging rates and usage charges.
* Set and uphold creative standards for AI-enabled work across all formats and channels. * Ensure creative output aligns with customer goals, brand strategy, and business outcomes.
Location: Annapolis, MD
Luminis Health
Title: Supervisor, Security
Reports To: Manager- Safety and Security Operations & Training
Job Code: 000105
FLSA Status: Non-Exempt
To provide and supervise assigned personnel personal asset protection for patients, visitors and employees throughout the Medical Center facility, and to prevent any potentially hazardous conditions through continuous monitoring of all areas. This position is responsible for coordinating the day-to-day security operations and performs duties to ensure its smooth operation as required. Orients, trains, schedules, monitors, and provides direction to staff.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1.
This position has authority to perform supervisory duties including but not limited to hiring, evaluating performance, issuing final disciplinary actions under the review of Human Resources, and recommending discharge in collaboration with members of management and Human Resources. Participates in meetings, committees or other work groups as necessary.
2.
Responsible for the supervision of all Officers including performance evaluation, continuous coaching, training, disciplinary action, and retention. Manages Officers daily productivity through established department goals and objectives.
3.
Conducts regular rounding throughout the facility, especially the ER, campus buildings, parking garages and grounds; speaking to staff and area leaders to address any concerns regarding Safety and Security. Observes and monitors conditions, the environment, and/or persons that might require intervention or assistance.
4.
Responds to safety and security incidents and emergency situations, according to department procedures, to provide necessary assistance to employees and customers; proficient in and utilizes nonviolent crisis intervention and de-escalation techniques to ensure staff, patients, visitors and all others remain safe, calm, and respected while on site.
5.
Prepares department daily schedule and payroll with assistance from other supervisor(s) for the Security officers and assigns responsibilities in accordance with workload requirements. This includes finding the appropriate coverage if there are call offs and being able to perform the assignments.
6.
Manages the fire drill program to include the assignment of drills to Officers, drill completion, evaluation of the drill or actual alarm, on-going training, and compliance based on organizational and regulatory policies.
7.
Ensures maintenance and tracking of department equipment and supplies.
8.
Investigates and conducts follow-up investigations on all incident reports submitted via established hospital reporting system.
9.
Collaborates with applicable law enforcement agencies relative to hospital security investigations or other campus activity as needed.
10.
Assists in the development of department goals, objectives, policies, and procedures. Ensures compliance with hospital/facility policies and procedures and governmental and accreditation regulations.
1.
Adheres to and exhibits our Luminis Health RISE values committing to a culture of Respect, Inclusion, Service, and Excellence.
2.
Attends staff meetings and completes mandatory in-services, requirements and competency evaluations on time.
3.
Understands regulatory requirements with regard to compliance and all other laws and regulations that apply to the organizational operations (e.g. Code of Conduct) and how these regulations apply to the individual’s role/ department/ unit. Proactive in addressing compliance issues; reporting through appropriate channels such as supervisor, chain of command and Ethics Point. Completes mandatory introductory and ongoing training within the specified timeframes.
4.
Maintains current knowledge in present areas of responsibility (i.e., self-education, attends ongoing educational programs).
5.
Works collaboratively and supports efforts of team members. Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community.
·
High School Diploma or equivalent required. Associate’s degree or higher preferred.
·
Valid Class D Maryland driver's license required with no more than two points on current driving record.
·
Supervisor must be willing to work various shifts and travel to different facilities of the Health System as needed.
·
Four years of hospital-related security experience. Two years of experience at a supervisory level.
·
Note: Professional security-related experience may be substituted on a year-for-year basis for up to two years of the required education.
·
Must possess and maintain a valid Maryland driver’s license or valid license from the state in which the employee resides with no more than two (2) Points on current driving record.
·
Applicants must be able to obtain a State of Maryland Guard Card and maintain a good standing with the Maryland State Police.
·
BLS/CPR Certification through the American Heart Association is preferred and must obtain within 90 days of hire.
·
IAHSS Basic & Advanced Officer Certification preferred and required within six months or promotion.
There is a reasonable expectation that employees in this position will be exposed to blood-borne pathogens.
Physical Demands – Heavy
The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.
The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.
Pay Range
$26.13
—
$39.19 USD
Luminis Health Benefits Overview:
• Medical, Dental, and Vision Insurance
• Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year)
• Paid Time Off
• Tuition Assistance Benefits
• Employee Referral Bonus Program
• Paid Holidays, Disability, and Life/AD&D for full-time employees
• Wellness Programs
• Employee Assistance Programs and more
*Benefit offerings based on employment status
Opt-in for text notifications!
Luminis Health's two-way SMS texting platform lets you receive notifications and messages from our Talent Acquisition team directly on your phone.
To enable this feature, select "yes" when asked to "opt-in to receive text messages" and to "Receive updates from a recruiter about this job via SMS" when completing your application. Once you are opted in, you can easily opt-out at any time.
Standard text messaging rates may apply based on the candidate's mobile carrier plan. Luminis Health is not responsible for any charges incurred by the recipient. Candidates are encouraged to review their mobile carrier's plan for applicable text messaging rates and usage charges.
Location: Annapolis, MD; Lanham, MD
Luminis Health
Title: Supervisor, Security
Reports To: Manager- Safety and Security Operations & Training
Job Code: 000105
FLSA Status: Non-Exempt
To provide and supervise assigned personnel personal asset protection for patients, visitors and employees throughout the Medical Center facility, and to prevent any potentially hazardous conditions through continuous monitoring of all areas. This position is responsible for coordinating the day-to-day security operations and performs duties to ensure its smooth operation as required. Orients, trains, schedules, monitors, and provides direction to staff.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1.
This position has authority to perform supervisory duties including but not limited to hiring, evaluating performance, issuing final disciplinary actions under the review of Human Resources, and recommending discharge in collaboration with members of management and Human Resources. Participates in meetings, committees or other work groups as necessary.
2.
Responsible for the supervision of all Officers including performance evaluation, continuous coaching, training, disciplinary action, and retention. Manages Officers daily productivity through established department goals and objectives.
3.
Conducts regular rounding throughout the facility, especially the ER, campus buildings, parking garages and grounds; speaking to staff and area leaders to address any concerns regarding Safety and Security. Observes and monitors conditions, the environment, and/or persons that might require intervention or assistance.
4.
Responds to safety and security incidents and emergency situations, according to department procedures, to provide necessary assistance to employees and customers; proficient in and utilizes nonviolent crisis intervention and de-escalation techniques to ensure staff, patients, visitors and all others remain safe, calm, and respected while on site.
5.
Prepares department daily schedule and payroll with assistance from other supervisor(s) for the Security officers and assigns responsibilities in accordance with workload requirements. This includes finding the appropriate coverage if there are call offs and being able to perform the assignments.
6.
Manages the fire drill program to include the assignment of drills to Officers, drill completion, evaluation of the drill or actual alarm, on-going training, and compliance based on organizational and regulatory policies.
7.
Ensures maintenance and tracking of department equipment and supplies.
8.
Investigates and conducts follow-up investigations on all incident reports submitted via established hospital reporting system.
9.
Collaborates with applicable law enforcement agencies relative to hospital security investigations or other campus activity as needed.
10.
Assists in the development of department goals, objectives, policies, and procedures. Ensures compliance with hospital/facility policies and procedures and governmental and accreditation regulations.
1.
Adheres to and exhibits our Luminis Health RISE values committing to a culture of Respect, Inclusion, Service, and Excellence.
2.
Attends staff meetings and completes mandatory in-services, requirements and competency evaluations on time.
3.
Understands regulatory requirements with regard to compliance and all other laws and regulations that apply to the organizational operations (e.g. Code of Conduct) and how these regulations apply to the individual’s role/ department/ unit. Proactive in addressing compliance issues; reporting through appropriate channels such as supervisor, chain of command and Ethics Point. Completes mandatory introductory and ongoing training within the specified timeframes.
4.
Maintains current knowledge in present areas of responsibility (i.e., self-education, attends ongoing educational programs).
5.
Works collaboratively and supports efforts of team members. Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community.
·
High School Diploma or equivalent required. Associate’s degree or higher preferred.
·
Valid Class D Maryland driver's license required with no more than two points on current driving record.
·
Supervisor must be willing to work various shifts and travel to different facilities of the Health System as needed.
·
Four years of hospital-related security experience. Two years of experience at a supervisory level.
·
Note: Professional security-related experience may be substituted on a year-for-year basis for up to two years of the required education.
·
Must possess and maintain a valid Maryland driver’s license or valid license from the state in which the employee resides with no more than two (2) Points on current driving record.
·
Applicants must be able to obtain a State of Maryland Guard Card and maintain a good standing with the Maryland State Police.
·
BLS/CPR Certification through the American Heart Association is preferred and must obtain within 90 days of hire.
·
IAHSS Basic & Advanced Officer Certification preferred and required within six months or promotion.
There is a reasonable expectation that employees in this position will be exposed to blood-borne pathogens.
Physical Demands – Heavy
The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.
The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.
Pay Range
$26.13
—
$39.19 USD
Luminis Health Benefits Overview:
• Medical, Dental, and Vision Insurance
• Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year)
• Paid Time Off
• Tuition Assistance Benefits
• Employee Referral Bonus Program
• Paid Holidays, Disability, and Life/AD&D for full-time employees
• Wellness Programs
• Employee Assistance Programs and more
*Benefit offerings based on employment status
Opt-in for text notifications!
Luminis Health's two-way SMS texting platform lets you receive notifications and messages from our Talent Acquisition team directly on your phone.
To enable this feature, select "yes" when asked to "opt-in to receive text messages" and to "Receive updates from a recruiter about this job via SMS" when completing your application. Once you are opted in, you can easily opt-out at any time.
Standard text messaging rates may apply based on the candidate's mobile carrier plan. Luminis Health is not responsible for any charges incurred by the recipient. Candidates are encouraged to review their mobile carrier's plan for applicable text messaging rates and usage charges.
Location: Remote - Colombia
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
See yourself at Twilio
Join the team as Twilio’s next Technical Account Manager
About the job
Twilio is looking for an experienced Technical Account Manager who is going to be the designated technical support engineering contact for our strategic customers. As a designated TAM you will be supporting customers during
Central hours (9am to 6pm CT)
and working on the cases created by customers and resolving complex technical problems with potentially very costly and far-reaching consequences. You should have an interest in digging deep as well as be able to zoom out and look at the larger picture. The TAM delivers proactive guidance to the customer to provide added value through the use of Twilio technologies and deliver recommendations to make the customer’s environment less susceptible to business impacting downtime. You are able to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency. There will also be the potential need to volunteer for holiday coverage on a stipend basis.
Responsibilities
In this role, you’ll:
Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.
Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.
Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.
Understanding customer trends, analyzing patterns, driving betterments and reporting what you observe to the management team in order to better improve our support process is a key part of the role.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
4+ years of relevant experience
Good knowledge of RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions.
Broad capabilities to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript, with a good understanding of React and Redux
Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS.
High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums
Comfortable in working with customers’ developers to troubleshoot use of the Twilio helper libraries.
Have an inquisitive mind to understand how things work
Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures.
Excellence in task prioritization and evaluation of situational urgency.
Interest in utilizing customer feedback to identify and drive improvements in our products.
Enthusiasm for interacting and collaborating with other departments within Twilio in your search for the solutions our customers need.
Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience.
Experience in managing dedicated customer accounts.
Desired:
Understanding of Telecoms and VOIP including WebRTC and SIP
Location
This role will be remote and based in Colombia.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
.
Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Location: Erie, PA
Clinic Director/Physical Therapist – Outpatient Ortho
Lead Your Outpatient Physical Therapy Team with Us!
At
Drayer Physical Therapy
, part of the Upstream Rehabilitation network, you can advance your leadership career while still making an impact through exceptional patient care.
We’re hiring a Clinic Director who is an experienced, licensed Physical Therapist passionate about developing clinicians, elevating patient outcomes, and creating a positive, high-performing clinic culture.
Why Clinic Directors Choose
Drayer
Competitive Clinic Director compensation: $90,000 - $120,000+ per year (negotiable, based on experience)
Strong sign-on bonus options: Up to $20,000
Monthly clinical and leadership bonus opportunities
– incentives that reward your contributions and your clinic team's success
Student loan repayment assistance – non-taxed monthly payments, directly to the principle of your loan!
Medical, Dental, and Vision insurance
–
100% employer paid medical health insurance premium option available
401(k) with company match
Generous PTO (15 days) and 6.5 company-paid holidays
Leadership onboarding, mentorship, and ongoing development
In-house
Residency & Fellowship programs
(OCS, SCS, hand & manual therapy)
Robust CEU opportunities through
IAMT
+ $1500 annual allowance for external courses
In-house 18-month
Pelvic Health Development Program
Free
Medbridge
account / ongoing access
New for 2026!
Upstream clinicians are supported by Generative AI Documentation Scribe
–
purpose-built AI technology that automatically generates compliant clinical documentation in real time, so you can stay fully present with your patients and deliver the meaningful, undivided care they deserve
Supportive regional leadership and a collaborative community of Clinic Directors
What You'll Do as a Clinic Director
Lead, mentor, and support your team of Physical Therapists and clinical staff
Foster a positive, patient-centered environment with high standards for clinical care
Provide direct patient care using individualized, evidence-based treatment plans
Oversee clinic operations including patient experience, clinical performance and scheduling
Build and nurture relationships with local referral sources and community partners
Partner with leadership to meet clinic goals and support overall growth
Continue developing your leadership and clinical skills through Upstream’s professional development programs
Qualifications
Graduate of an accredited Physical Therapy program (DPT or equivalent)
Active Ohio
Physical Therapist license (or eligible)
Leadership experience preferred; passion for developing others required
A Better Place to Build Your PT Leadership Career
When you join Upstream Rehabilitation, you get the strength of a national network with the feel of a local clinic.
Our central support teams handle the administrative work so you can focus on what matters most — your patients, your team, and your clinic.
With more than 1,200 clinics across 26 brand partners, we lead the industry in clinical outcomes. We leverage data, technology, and innovative tools to reduce administrative burden and support your success as a leader.
You’ll join an incredible community of clinicians who shape our culture, support one another, and have fun along the way. It’s easy to see why so many Physical Therapists grow into leadership at Upstream.
Estimated pay ranges listed above are based on several factors including but not limited to your pay class, experience, background, and geographic location of the clinic.
Benefits and eligibility are dependent on employment status and pay class (full-time, part-time, or PRN). Specific details will be provided during the hiring process.
Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.
Location: UK, London
Workplace: OnSite
Here at Humanoid, we believe in a future where robots amplify human potential. That’s why we’ve set out on a mission to build the world’s most capable, commercially-scalable, and safe humanoid robots. We’re bringing that mission to life with HMND‑01 - our rapidly developed humanoid platform being deployed in real industrial environments - and we’re growing the team to take it even further.
ABOUT THE ROLE
We are looking for an IT Systems Administrator, who is also a genuine Atlassian specialist. You will be the go-to expert for Jira and the wider Atlassian suite, owning its configuration, governance and continuous improvement. You will also be a hands-on member of the IT team, picking up day-to-day support and a mix of general IT projects as needed.
Roughly 50-60% of your time will be spent on Atlassian administration and optimisation, with the remainder on general IT support and operations.
WHAT YOU'LL DO
ATLASSIAN / JIRA ADMINISTRATION (PRIMARY FOCUS)
- Act as subject matter expert and system owner for Jira (Software, Work Management and/or Service Management) and Confluence, and where applicable Bitbucket, Trello and Jira Product Discovery
- Design, build and maintain projects, workflows, issue types, custom fields, screens, permission schemes and notification schemes
- Manage user provisioning, groups, roles, licences and access controls, including SSO/SCIM integration
- Build and maintain automation rules, dashboards, filters and reports to support teams across the business
- Partner with stakeholders (Engineering, HR, Finance, Operations, etc.) to translate process requirements into effective Jira configurations
- Maintain governance and best practice: naming conventions, configuration standards, and clean-up of unused projects, fields and workflows
- Manage marketplace apps and integrations (e.g. Slack, Microsoft Teams, GitHub/GitLab, Okta/Entra ID), including vendor and renewal coordination
- Plan and execute upgrades, migrations (Cloud/Data Center) and consolidation work, with appropriate testing and change communication
- Create documentation, training materials and guidance for end users, and run onboarding or "office hours" sessions
- Monitor performance, audit logs and security settings, and keep the platform compliant with company policy
GENERAL IT SUPPORT AND OPERATIONS
- Provide first and second-line support for hardware, software, accounts and access issues
- Onboard and offboard staff: set up accounts, devices and licences
- Administer core business tools such as Microsoft 365 / Google Workspace, identity and MDM platforms, and collaboration tools
- Support endpoint management (Windows, macOS, mobile) including imaging, patching and asset tracking
- Assist with network, printer, meeting room and AV support where required
- Contribute to IT projects, vendor management, procurement and documentation
- Follow and help improve IT security practices (MFA, access reviews, device compliance)
WHAT WE'RE LOOKING FOR
ESSENTIAL SKILLS AND EXPERIENCE
- Proven experience (typically [3+] years) administering Jira in a production environment, with a track record of designing and managing workflows, schemes and automation
- Strong working knowledge of Confluence and wider Atlassian tooling
- Solid understanding of Jira admin concepts: project configuration, permission and notification schemes, JQL, global vs project-level administration
- Experience in a general IT, helpdesk or systems administration role
- Working knowledge of identity and access management (e.g. Entra ID, Okta, Google Workspace) and SSO concepts
- Strong troubleshooting skills and the ability to prioritise competing demands
- Excellent communication skills, with the ability to explain technical concepts to non-technical colleagues and gather requirements from stakeholders
- Comfortable working independently and taking ownership
DESIRABLE
- Atlassian certification(s), e.g. ACP-120 (Jira Administration), ACP-620 (Cloud Administration) or similar
- Experience with Jira Service Management, ITSM processes (ITIL) or Assets/Insight
- Experience with Atlassian Cloud and/or Data Center migrations
- Familiarity with the Atlassian REST API, ScriptRunner or light scripting (Python, PowerShell, Bash)
- Experience with MDM tools (Intune, Jumpcloud) and SaaS administration
- Exposure to Agile ways of working (Scrum, Kanban)
- Understanding of security and compliance frameworks (ISO 27001, SOC 2)
WHAT WE OFFER
- Competitive equity: stock options with meaningful upside as we scale.
- 30+ paid days off, including 23 days of annual leave, all UK bank holidays, and additional company closure days (including Christmas–New Year shutdown).
- Private healthcare, including virtual and in-person care.
- Pension scheme with 8% total contribution (5% employee, 3% employer) on full earnings.
- Free daily breakfast, catered lunch, and snacks in-office.
- Work at the frontier - collaborate daily with world-class engineers, researchers, and product experts building the next generation of AI and humanoid robotics.
- Real ownership - direct access to founding leadership, meaningful input on product direction, and the ability to drive key initiatives from day one.
Location: Intellias
Meet your recruiter
Viktoriia Tochylova
viktoriia.tochylova@intellias.com
https://www.linkedin.com...
Vacancy details
AI/ML Engineering
Machine Learning Engineer
Senior
Bulgaria, Croatia, Poland, Portugal, Spain
Remote
APPLY NOW
REFER A FRIEND
Over 20 years of market experience, Intellias brings together technologists, creators and innovators in Europe, North and Latin America, and the Middle East. Join our international team and take the mission to solve the advanced tech challenges of tomorrow!
What project we have for you
Join a transformative data and AI platform initiative aimed at modernizing enterprise-scale capabilities and enabling real-time decision-making. This project delivers a comprehensive roadmap covering AI, MLOps, data governance, and platform scalability, supporting a shift towards data-first operations and intelligent automation.
What you will do
Lead the ideation, design, and execution of AI proofs-of-concept and end-to-end machine learning systems, from research and experimentation through to scalable production deployment.
Develop and implement machine learning and AI systems across domains including Computer Vision, NLP, and Generative AI, solving complex business and product challenges.
Collaborate cross-functionally with engineering, product management, and business stakeholders to translate business objectives into scalable AI-driven capabilities and production-ready solutions.
Architect and maintain production-grade AI systems across the full lifecycle, including data ingestion, feature engineering, model training, retrieval pipelines, orchestration layers, deployment, evaluation, and monitoring.
Design and implement Retrieval-Augmented Generation (RAG) pipelines, semantic search systems, and multi-agent workflows, selecting appropriate architectures based on performance, latency, cost, and compliance constraints.
Design evaluation frameworks for machine learning and generative AI systems, including offline evaluation, human-in-the-loop validation, automated scoring, and production monitoring.
Optimize AI systems for scalability, latency, and cost efficiency, including batching, caching, quantization, and model selection strategies.
Design and apply advanced mathematical models and statistical methods to analyze large, multi-modal datasets, including time series, classification, regression, and representation learning tasks.
Collaborate on AI architecture decisions and contribute to technical roadmap planning, identifying high-impact opportunities for AI adoption across the organization.
Mentor and provide technical guidance to junior ML engineers and data scientists, promoting engineering best practices and a culture of continuous learning.
Stay current with emerging research, tools, and architectures in AI and machine learning, proactively evaluating and introducing relevant advancements.
What you need for this
Required skills:
5+ years of hands-on experience in machine learning, AI research, or data science, with a proven track record of delivering production-grade ML solutions.
Master’s or Ph.D. in Computer Science, Data Science, Machine Learning, or a related quantitative field.
Strong expertise across core ML disciplines including supervised and unsupervised learning, time series modeling, classification, regression, and model evaluation.
Deep hands-on experience developing production systems in Computer Vision, NLP, and Generative AI.
Strong experience building LLM-based applications, including RAG pipelines, agentic workflows, semantic search, and tool-using AI systems.
Experience designing evaluation frameworks for generative AI systems, including prompt evaluation, hallucination detection, and performance monitoring.
Proficiency in Python and modern ML ecosystem including PyTorch, TensorFlow, Hugging Face, NumPy, Pandas, and scikit-learn.
Experience with modern LLM orchestration and serving frameworks such as LangChain, LlamaIndex, DSPy, Haystack, or equivalent.
Experience deploying and scaling AI systems on cloud platforms (AWS, Azure, or GCP), including managed ML services and containerized deployments.
Experience building and maintaining end-to-end ML pipelines, including data processing, model training, deployment, and monitoring.
Understanding of responsible AI principles, including bias mitigation, safety guardrails, and governance considerations.
Proficiency with version control (Git) and software engineering best practices for collaborative ML development.
Excellent communication skills, with the ability to convey complex technical concepts to both technical and non-technical stakeholders.
Will be a plus:
Experience with MLOps tooling and workflows, including MLflow, Apache Airflow, Terraform, and CI/CD pipelines for model deployment.
Experience with model serving and inference optimization tools such as vLLM.
Experience working with feature stores, real-time data pipelines, or streaming AI systems.
Experience with distributed training or large-scale model training frameworks.
Experience with multimodal AI systems (vision-language models, audio-text, document AI).
Experience with fine-tuning large language models or parameter-efficient training techniques (LoRA, PEFT, etc.).
Experience contributing to open-source ML projects or publications in peer-reviewed venues.
An Associate, Professional or Specialty-level certification from one of our strategic technology partners — AWS, Microsoft, Google, Databricks or Anthropic — aligned with your tech stack.
What it’s like to work at Intellias
At Intellias, where technology takes center stage, people always come before processes. By creating a comfortable atmosphere in our team, we empower individuals to unlock their true potential and achieve extraordinary results. That’s why we offer a range of benefits that support your well-being and charge your professional growth.
We are committed to fostering equity, diversity, and inclusion as an equal opportunity employer. All applicants will be considered for employment without discrimination based on race, color, religion, age, gender, nationality, disability, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law.
We welcome and celebrate the uniqueness of every individual. Join Intellias for a career where your perspectives and contributions are vital to our shared success.
Location: Intellias
Meet your recruiter
Alex Dayrabekov
alex.dayrabekov@intellias.com
https://www.linkedin.com...
Vacancy details
Management
Manager
Manager
Bulgaria, Poland, Portugal, Spain, Ukraine
Remote
APPLY NOW
REFER A FRIEND
The Support Delivery Manager plays a crucial role in ensuring the success of our client engagements. This position requires a strategic mindset, operational excellence, and a strong customer focus. The manager is accountable for delivering high-quality support services, driving performance, and fostering long-term relationships built on trust and reliability.
At Intellias, where technology takes center stage, people always come before processes. We’re dedicated to cultivating a tech-savvy environment that empowers individuals to unlock their true potential and achieve extraordinary results. Our customized benefits not only prioritize your well-being but also charge your professional growth, making this opportunity an ideal match for tech enthusiasts like you.
What project we have for you
Our client is a global Fortune 500 consumer goods company headquartered in Switzerland, operating in 130+ countries. Together with Intellias, they are building a modern Digital Ecosystem covering eCommerce, personalization, customer engagement, and connected online–offline experiences.
To support this transformation, we are seeking a Support Delivery Manager who will drive and scale IT support operations, ensuring high-quality service delivery in a complex, fast-paced environment.
What you will do
Own and manage end-to-end support delivery operations, ensuring service stability and performance.
Design, implement, and continuously improve Incident, Problem, Change, and Service Request Management processes in line with ITIL best practices.
Build and scale support structures from scratch, including onboarding new services and teams.
Lead major incident management, ensuring timely resolution and clear stakeholder communication.
Manage and optimize 24/7 support models and L1/L2/L3 support structures.
Take ownership of SLA/KPI performance, including monitoring, reporting, and driving improvements.
Develop roadmaps, delivery plans, and forecasts, aligning support strategy with business needs.
Create clear reports and dashboards to visualize performance and outcomes.
Collaborate with stakeholders to ensure smooth service transitions and contract-related operations.
Drive adoption of AI tools and automation to enhance support efficiency.
Lead and participate in hiring processes, shaping and growing high-performing teams.
Influence team mindset, promoting a proactive, ownership-driven culture.
What you need for this
3+ years of experience as a Support Manager / Support Delivery Manager in IT.
Strong hands-on experience with:
Support setup from scratch
Service onboarding and transition
24/7 support operations
L1/L2/L3 support models
Support processes implementation
Proven expertise in ITIL processes and service management practices.
Solid experience in SLA/KPI ownership, escalation management, and performance optimization.
Strong project delivery skills: roadmap creation, planning, and measurable goal setting.
Experience managing large-scale, high-demand environments.
Experience with ITSM tooling (Jira, ServiceNow etc)
Ability to influence teams and stakeholders, driving change and improvements.
Excellent communication and stakeholder management skills.
Experience in reporting and data visualization.
Hands-on involvement in interviewing and hiring.
Experience with contracts and operational considerations.
High stress resilience and strong sense of ownership.
English level: B2/C1 or higher.
Will be a plus:
ITIL certification (Foundation level or higher).
What it’s like to work at Intellias
At Intellias, where technology takes center stage, people always come before processes. By creating a comfortable atmosphere in our team, we empower individuals to unlock their true potential and achieve extraordinary results. That’s why we offer a range of benefits that support your well-being and charge your professional growth.
We are committed to fostering equity, diversity, and inclusion as an equal opportunity employer. All applicants will be considered for employment without discrimination based on race, color, religion, age, gender, nationality, disability, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law.
We welcome and celebrate the uniqueness of every individual. Join Intellias for a career where your perspectives and contributions are vital to our shared success.
Location: United States | Gaffney, SC
Workplace: OnSite
LOCATION: GAFFNEY, SC
PAY: $22-$28+
EMPLOYMENT TYPE: PART-TIME, W-2
SCHEDULE: M,T,TH,F 12:30-5:30
EXPECTED HOURS: 20
JOIN THE TELLOS TEAM
At Tellos ABA Therapy, we believe great care starts with a team that feels supported.
We're looking for a dependable and compassionate Registered Behavior Technician (RBT) to provide one-on-one ABA therapy to children with autism in their homes.
You'll work under the supervision of a Board Certified Behavior Analyst (BCBA), helping clients build meaningful skills while receiving the guidance and support you need to do your best work.
WHAT YOU'LL DO
- Provide individualized, one-on-one ABA therapy in clients' homes, schools and in the community.
- Implement treatment plans developed by your supervising BCBA.
- Help clients build communication, social, behavioral and daily living skills.
- Collect accurate session data and complete timely documentation.
- Communicate regularly with your BCBA and participate in supervision.
- Build positive, professional relationships with clients and families.
- Follow clinical, ethical and confidentiality requirements.
WHAT WE'RE LOOKING FOR
- Active Registered Behavior Technician (RBT) certification required before starting services.
- Candidates with expired or inactive certification must renew before starting services.
- High school diploma or equivalent.
- Strong communication skills, reliability and willingness to learn.
- Ability to maintain a consistent schedule.
- Reliable transportation for all service settings.
- Ability to complete required background checks and onboarding.
- Experience working with children with autism or developmental disabilities preferred.
WHY WORK WITH TELLOS?
- Competitive hourly pay!
- Ongoing BCBA supervision and clinical support!
- Eligible attendance recognition opportunities!
- Employee referral incentives, when applicable!
- Eligible mileage reimbursement and approved materials reimbursement!
- Opportunities for continued learning and additional cases as available!
CERTIFICATION REQUIREMENTS
Active RBT certification is required before providing services.
If your certification has lapsed, it must be renewed before you begin. Your supervising BCBA may be able to assist with the renewal process.
READY TO JOIN US?
If you're an RBT looking for a team that values your work, supports your growth, and recognizes your commitment, we'd love to hear from you!
APPLY TODAY TO JOIN TELLOS ABA THERAPY!
We believe in hiring people, not resumes. If you’re excited by Tellos’s mission but unsure if you meet every requirement, we still encourage you to apply, we’d love to learn what you’d bring to the team.
Location: Hybrid
About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.
Available Locations
Spain
About the Role
We are seeking a highly accomplished and strategic
Territory Account Executive
to join our
Iberia Sales Team
. In this role, you will be pivotal in driving growth across your assigned territory in Spain by leading comprehensive sales cycles within a portfolio of existing customers and strategically acquiring new logos.
The ideal candidate possesses a strong blend of sales acumen and technical understanding, enabling them to lead engagements at all levels, from the C-suite to technical leaders, such as Heads or VPs of Networking, Security, and Infrastructure.
As a Territory Account Executive, you will consistently demonstrate proficiency across all sales activities, ensuring accurate forecasting, proactive and strategic pipeline management, and consistent achievement of attainment targets. You will be a subject matter expert, speaking fluently about Cloudflare’s products, features, benefits, and use cases across diverse customer segments.
This role demands the ability to understand complex customer IT architectures, match them with relevant Cloudflare Reference Architectures, and orchestrate successful platform sales. You will be a key driver of digital transformation for our customers, understanding broader market trends and how Cloudflare uniquely enables their strategic initiatives.
In line with Cloudflare’s AI-native culture, you will be expected to leverage AI tools actively in your daily workflow—from account research and outreach to meeting preparation and pipeline management—using them as a genuine productivity multiplier, not an afterthought.
Responsibilities
Strategic Revenue Generation:
Develop and execute effective territory and account plans to consistently exceed sales targets and annual quotas, with a strong focus on new business acquisition and expansion across your assigned accounts in Spain.
Expert Pipeline Management and Forecasting:
Lead proactive and strategic pipeline management efforts, demonstrating a strong understanding of sales cycles and customer buying processes. Deliver accurate forecasts, providing clear insights and strategic guidance to sales leadership.
AI-Powered Sales Execution:
Leverage AI tools as a deliberate and consistent part of how you sell—applying them to account research, personalised outreach, executive meeting preparation, pipeline analysis, and follow-up drafting. Demonstrate the same AI-native mindset Cloudflare brings to its products in how you manage your territory and time.
Deep Customer and IT Architecture Understanding:
Develop a thorough understanding of customers’ IT architectures, including applications and third-party technologies. Align Cloudflare Reference Architectures to customer environments, driving comprehensive platform solutions.
Multi-Engagement Leadership:
Orchestrate and manage multiple complex customer engagements simultaneously across various business units within an organisation. Strategically connect disparate needs to strengthen Cloudflare’s platform sale, actively involving and influencing senior technical executives.
Virtual Team Leadership:
Set clear direction and lead a virtual team of regional specialists, Solution Engineers, Product Managers, Deal Desk, and Legal to collaboratively manage and close complex customer opportunities. Proactively identify and navigate situations to address colleague and customer needs, escalating as appropriate to drive urgency and efficient delivery.
Digital Transformation Authority:
Act as a trusted authority on digital transformation, understanding key drivers—such as new offering development and enhanced customer capabilities—and the broader market trends influencing these decisions. Position Cloudflare as a critical enabler of these transformations.
Compelling Value Creation:
Articulate compelling, strategic value propositions for Cloudflare’s services, directly linking them to customer business outcomes and strategic objectives. Lead with a strong focus on the “why,” communicating the whole picture to both internal and external stakeholders.
Advanced Negotiation and Closure:
Lead and navigate complex contract negotiations, driving win-win scenarios for all parties. Demonstrate strong closing skills across new business and expansion opportunities.
Trusted Advisor and Coach:
Build long-term, executive-level strategic relationships, supporting deep customer adoption, retention, and expansion. Provide clear, direct, and constructive feedback to team members, coaching them to improve communication, learn from mistakes, and enhance the quality of their work. Share learnings proactively to build trust across the organisation.
Organisational Impact and Leadership:
Focus on the long-term needs of the team and the business, understanding how decisions impact other teams and openly sharing these insights. Leverage company-wide learnings to improve department and team execution. Contribute to Cloudflare’s broader sales organisation while elevating the work of others through diverse perspectives and strategic thinking.
Desirable Skills, Knowledge, and Experience
5+ years of experience selling complex technology solutions in a B2B sales model, with a significant track record of consistently meeting or exceeding sales quotas.
Experience managing a defined territory or portfolio of accounts, balancing new-logo acquisition with retention and expansion of existing customers.
Knowledge of, or experience selling into, the Spanish market, with an understanding of its business and technology landscape.
Deep expertise and fluency in cloud networking, security, and edge computing technologies, with an exceptional ability to articulate features, benefits, and use cases across diverse customer segments.
Proven ability to understand complex customer IT architectures and effectively map them to Cloudflare Reference Architectures for successful platform sales.
Demonstrated success leading and influencing virtual cross-functional teams—including Solution Engineers, Product Managers, Deal Desk, and Legal—to drive complex deals to closure.
Exceptional strategic communication and presentation skills, with a focus on articulating the “why” and conveying the whole picture to executive leadership and technical decision-makers.
Demonstrated use of AI tools in a sales context, such as account intelligence, outreach personalisation, pipeline management, or meeting preparation. You can speak specifically to how AI has made you faster, sharper, or more effective in a previous role.
Strong negotiation skills, with a track record of closing large, complex new-business and expansion deals.
Expert-level sales acumen, including proficiency in discovery, positioning, competitive selling, negotiation, closing, and account-expansion strategies.
Knowledge of digital transformation trends and their impact on customers, with the ability to position Cloudflare as a key enabler of strategic business outcomes.
Strong coaching and mentorship abilities, with a passion for helping colleagues grow and improve.
Highly self-motivated, entrepreneurial, and resilient, thriving in a fast-paced, high-growth environment with a consistent focus on long-term goals.
Proficiency in sales and business intelligence platforms and methodologies, such as Salesforce, Tableau, Google Workspace, Microsoft Office, and MEDDPICC.
Bachelor’s degree required; a technical background, such as engineering, computer science, or management information systems, is highly preferred.
Ability to travel within Spain and internationally as required to engage with customers and internal teams.
Language Skills:
Full professional fluency in
Spanish and English
, both written and spoken.
Compensation
For Spain based hires: Estimated annual salary is between €114,000 - €156,000.
This role is eligible to earn incentive compensation under Cloudflare’s Sales Compensation Plan. The estimated annual salary range includes the on-target incentive compensation that may be attained in this role under the Sales Compensation Plan.
Equity
This role is eligible to participate in Cloudflare’s equity plan.
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo
: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project
: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
1.1.1.1
: We released
1.1.1.1
to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our
privacy commitment
and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual
race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.
We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at
hr@cloudflare.com
or via mail at 101 Townsend St. San Francisco, CA 94107.
УдалённоheadBuenos Aires, Argentina; Ciudad de México, Mexico; Bogotá, Colombia; Moscow, Russia; Belgrade, Serbia; Caracas, Venezuela, Bolivarian Republic of; Official employment under local labor law; contractor arrangements available for candidates from other countries
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