Задачи:
— Находить релевантные обсуждения в Reddit;
— Участвовать в тредах от брендового аккаунта The Husbo;
— Писать содержательные, живые и полезные комментарии без корпоративного тона и навязчивого продвижения;
— Помогать пользователям разбирать реальные ситуации в отношениях;
— Участвовать в дискуссиях и при необходимости запускать собственные обсуждения;
— Следить за правилами конкретных сабреддитов;
— Фиксировать повторяющиеся боли, вопросы, формулировки и инсайты аудитории;
— Передавать команде интересные темы для продукта, контента и исследований;
— Постепенно формировать узнаваемый и доверительный голос бренда на Reddit.
Требования:
— Свободный русский язык;
— Хороший письменный английский, достаточный для естественного общения на Reddit;
— Уверенные знания в психологии отношений, коммуникации, конфликтах и межличностной динамике;
— Умение разбирать сложные жизненные ситуации без шаблонных и поверхностных советов;
— Способность писать живо, эмпатично и естественно;
— Понимание культуры Reddit и принципов общения внутри сообществ;
— Умение соблюдать границу между полезным участием и продвижением продукта;
— Ответственность и самостоятельность.
Большим плюсом будет:
— Активный личный опыт использования Reddit;
— Образование или практический опыт в психологии / консультировании / коучинге;
— Опыт community management;
— Опыт работы с международной англоязычной аудиторией;
— Интерес к теме длительных отношений и семейной коммуникации.
Не ищем специалистов, чей основной опыт — Reddit SEO, линкбилдинг, покупка или прогрев аккаунтов, karma farming, массовый постинг или скрытая реклама.
Условия:
— Удалённо, part-time, ориентировочно 1,5-2,5 часа в день, 5 дней в неделю;
— Гибкий график;
— Зарплата 60 000 - 80 000 рублей в месяц в зависимости от опыта и качества работы.
При отклике желательно:
— Кратко рассказать о своём опыте с Reddit;
— Описать опыт или образование в психологии;
— Указать уровень английского;
— Прислать примеры своих комментариев / текстов на английском;
— Быть готовым выполнить небольшое тестовое задание на основе нескольких реальных Reddit-тредов.
Location: Newark, NJ
Workplace: hybrid
We are looking for a hands-on User Acquisition Manager to support our marketing team. In this role you will assist in executing and scaling paid campaigns across multiple digital channels, helping grow the user base for two of our flagship apps, Boss Money and Boss Revolution. This is a great opportunity for someone looking to develop their UA skills through smart strategy, continuous testing, and data-driven optimization.
Responsibilities:
Support the execution of paid campaigns across multiple channels, including Google Ads, Meta, TikTok, Snapchat, Reddit, X and others, assisting with strategy, setup and daily optimization.
Help develop and execute channel strategies to contribute to user acquisition targets (CPI, CPA, ROAS).
Analyze the full performance funnel from ad impression through install, activation and downstream conversions, connecting paid media inputs to outcomes that inform budget and optimization decisions.
Support creative testing from concept to completion, executing A/B tests and helping establish a structured testing framework.
Monitor and measure creative performance to evaluate how UA optimizations and changes influence results.
Identify areas of improvement by analyzing performance data and converting insights into clear actions.
Support the day-to-day collaboration with designers and creative teams to ensure ad assets are aligned with each app's messaging and audience.
Continuously seek to learn and experiment with new channels, optimization strategies and creative concepts, staying ahead of the latest trends in mobile user acquisition.
Experience or interest in leveraging AI tools to support day-to-day marketing tasks, from creative production and copywriting to campaign workflows and performance analysis.
Requirements:
3+ year managing paid campaigns in a UA or growth role.
B2C App
acquisition experience needed.
Hands-on experience with paid social platforms such as Meta, TikTok, and Snapchat.
Strong analytical mindset with the ability to analyze performance data and turn it into clear optimization decisions.
Fluent in English (Spanish will be a plus)
; written and spoken.
What we offer:
An exciting and challenging job with talented people around.
Referral program – get rewarded for helping us grow the team with talented people.
Health, Dental, Vision, & 401k.
PTO – including vacation, sick leave, and holidays.
Commuter Benefits Program.
Short and Long Term Disability.
Flexible working arrangements.
Tuition Reimbursement Program, and more.
A few words about us:
IDT Corporation is a global communications company founded in 1990 and headquartered in Newark, New Jersey. We are industry leaders in prepaid communication and payment services and one of the largest international voice carriers. We are listed on the NYSE, employ over 1800 people across 20 countries, and have over $1.5 billion in revenues.
IDT is not ”another big IT corporation”— we encourage and support in-house entrepreneurs in developing their ideas into business actions.
Our flagship brand, BOSS Revolution, offers Money Transfer, International Calling, and Mobile Top-Up services and supports IDT’s mission of enabling people to keep in touch and share resources with family and friends worldwide.
Задачи:
— Запускать и развивать сообщество вокруг Индустриального хаба: создавать условия, в которых участники сами включаются в обсуждения и контент.
— Придумывать и поддерживать форматы коммуникации, которые стимулируют экспертов делиться мнениями, кейсами и практическим опытом.
— Следить за вовлечённостью участников, замечать, что работает, и донастраивать механику общения в сообществе.
— Помогать хабу оставаться живым пространством для профессионального обмена, а не лентой с анонсами.
— Работать в связке с командой проекта и автором вакансии по вопросам развития сообщества и коммуникаций.
География найма не уточнена
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
Location: Mexico City; Mexico Office
Workplace: onsite
About Unlimit
Unlimit is the global financial infrastructure for the borderless agentic economy. Designed to bridge the gap between fragmented local markets and the future of autonomous commerce, Unlimit provides the programmable operating layer for the world’s most ambitious businesses.
Through an integrated technology stack, the platform unifies global payment acceptance, programmable financial accounts, and digital asset rails into a singular financial layer. By mapping hyper-local payment ecosystems directly into its architecture, Unlimit enables businesses to move value and settle transactions instantly across continents.
Built on decades of hard-won regulatory depth and an extensive global license portfolio, the platform provides direct access to a massive global infrastructure. With major hubs in London, San Francisco, Singapore, São Paulo, and Mexico City, Unlimit is building the infrastructure that makes global expansion a matter of code, not geography.
What You Will Be Doing:
Managing the onboarding of merchants, business accounts, individual accounts, and crypto clients, including KYC/KYB procedures
Preparing, reviewing, and coordinating agreements and onboarding documentation
Acting as the main point of contact for clients throughout the onboarding lifecycle, ensuring clear communication and timely progress
Gaining a deep understanding of clients’ business models, including crypto-related use cases, and applying strong product and technical knowledge
Building and maintaining professional, long-term relationships to ensure an excellent client experience
Managing the end-to-end merchant and account registration process with internal teams and external contractors
Working closely with Risk and AML teams to ensure all client profiles meet regulatory and internal compliance standardsProviding first-line approvals as part of the company’s first line of defense
Conducting due diligence (DD) checks and assessing business, operational, and compliance risksSupporting or performing technical setup, including terminal and account configuration where applicableIdentifying onboarding inefficiencies and proactively suggesting process improvements
About you:
Задачи:
— Руководить и развивать команду из 7-8 менеджеров по работе с клиентами, поддерживающих Upmarket клиентов с годовыми контрактами от $100K до $500K и общим портфелем $15M-$20M в ARR.
— Создавать культуру ответственности, ориентированности на клиента, сотрудничества и постоянного улучшения.
— Проводить регулярные коуч-сессии, оценки эффективности, оценку талантов и карьерное развитие.
— Устанавливать четкие ожидания и операционные ритмы для обеспечения стабильного исполнения и результатов для клиентов.
— Нанимать, вводить в должность и развивать таланты Customer Success, поддерживать планирование преемственности.
— Вдохновлять и мотивировать команду для достижения исключительного клиентского опыта и бизнес-результатов.
— Обеспечивать удержание клиентов, их адаптацию, удовлетворенность и реализацию ценности.
— Коучить менеджеров по работе с клиентами по стратегии аккаунтов, взаимодействию с руководством, планированию успеха, стратегии продления, управлению рисками и доставке ценности.
— Обеспечивать проактивное выявление рисков клиентов и реализацию стратегий для улучшения удержания.
— Сотрудничать с руководством продаж для согласования состояния клиентов, возможностей роста и стратегического планирования аккаунтов.
— Обеспечивать высокий уровень вовлеченности клиентов и согласование с руководством по ключевым аккаунтам.
— Владеть процессами прогнозирования портфеля, проверками продлений, обзорами состояния клиентов и управлением рисками.
— Обеспечивать последовательное выполнение планов успеха, бизнес-обзоров, обзоров аккаунтов и стандартов взаимодействия с клиентами.
— Использовать данные и аналитику для выявления тенденций, улучшения производительности и принятия обоснованных решений.
— Продвигать внедрение процессов, инструментов и лучших практик Customer Success.
— Инициировать проекты по повышению эффективности, масштабируемости, точности прогнозов и результатов для клиентов.
— Тесно сотрудничать с отделами продаж, продукта, профессиональных услуг, поддержки, маркетинга и операциями доходов для обеспечения высокого уровня клиентского опыта.
— Быть голосом клиента и защищать его интересы внутри организации.
— Поддерживать стратегические инициативы, направленные на удержание клиентов, принятие продукта, масштабирование операций и реализацию ценности.
— Формировать будущее программ, процессов и операционных моделей Customer Success.
Требования:
— Опыт руководства командами, взаимодействующими с клиентами, не менее 5 лет в SaaS-компании.
— Общий опыт в Customer Success, управлении аккаунтами, профессиональных услугах, консалтинге или других клиентских ролях не менее 8 лет.
— Доказанный опыт построения, развития и удержания высокоэффективных команд.
— Опыт руководства командами, ответственными за удержание клиентов, адаптацию и результаты.
— Глубокое понимание SaaS-моделей бизнеса и ключевых метрик: GRR, отток, прогнозирование, состояние клиентов, принятие продукта.
— Опыт коучинга команд по взаимодействию с руководством, стратегии аккаунтов, реализации ценности и управлению рисками.
— Отличные навыки коммуникации, коучинга и лидерства.
— Способность внедрять операционную дисциплину и ответственность через управление на основе данных.
— Сильные аналитические и проблемно-решающие навыки с умением переводить данные в действия.
— Уверенное использование AI-инструментов и рабочих процессов для повышения продуктивности команды, понимания клиентов, эффективности коучинга и масштабирования операций.
— Готовность работать в быстрорастущей среде.
— Возможность путешествовать до 25% времени для встреч с клиентами, командных мероприятий и программ компании.
Предпочтительные квалификации:
— Опыт руководства командами Customer Success, поддерживающими корпоративных или Upmarket SaaS клиентов.
— Опыт управления портфелями на сумму $15M-$20M в ARR.
— Опыт работы в MarTech, AdTech, SalesTech, Revenue Technology или смежных B2B SaaS индустриях.
— Знание Salesforce, Gainsight, Clari, Gong и других технологий Customer Success.
— Опыт масштабирования организаций, команд и операционных моделей Customer Success.
Условия:
— Полная занятость, удаленная работа.
— Годовой базовый оклад в диапазоне $113,400-150,100.
— Возможны бонусы, комиссионные и опционы на акции.
— Медицинская страховка, страхование жизни и инвалидности, программа 401K с участием работодателя, оплачиваемые праздники, дни для заботы о себе и отпуск.
— Оборудование и поддержка для работы из дома или офиса.
— Культура роста с доступом к обучающим платформам, включая LinkedIn Learning.
— Регулярные сессии по благополучию и мероприятия для сотрудников.
Контакт для отклика: jobs@6sense.com
Location: Salt Lake City, Utah, United States
About the Role
iCapital is seeking an Associate to join the Onboarding Solutions team. This role sits at the center of iCapital's mission, focusing on enhancing operational scalability, driving innovation, and ensuring the delivery of exceptional experiences to iCapital clients and partners. This individual will become an expert and advisor on the iCapital platform while striving for operational excellence.
The ideal candidate is proactive, intellectually curious, and service oriented. This highly collaborative role requires the ability to partner cross-functionally to continuously improve and optimize operational processes.
Responsibilities
Ensure client engagements are successful for clients, their investors, lawyers, and fund administrators.
Own the client relationship from the sales hand-off through go-live and beyond.
Seek and synthesize customer feedback to inform product and process improvements.
Identify risks, gaps, or delays in onboarding and drive resolution proactively.
Understand complex legal and operational requirements and translate those into clear, actionable workflows for the Onboarding team.
Manage timelines, expectations, and communication across internal teams and external stakeholders.
Drive accountability across clients and internal partners to keep projects on track.
Act as a trusted advisor to clients, guiding them through best practices and platform capabilities.
Qualifications
2–5 years of experience as a client success manager, managing client relationships and owning a book of business
Basic understanding of fund formation processes
Familiar with APIs and SFTP workflows
Exceptionally detail-oriented when managing VIP and Enterprise clients
Proficient communicator adept at engaging with senior executives (i.e. C-suite, partners), capable of effectively maneuvering through ambiguity in a rapidly evolving startup environment
Comfort using AI tools and applying them effectively in a professional setting
Benefits
The base salary range for this role is $70,000 to $85,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).
We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.
For additional information on iCapital, please visit
https://www.icapitalnetwork.com/about-us
Twitter: @icapitalnetwork | LinkedIn:
https://www.linkedin.com/company/icapital-network-inc
| Awards Disclaimer:
https://www.icapitalnetwork.com/about-us/recognition/
iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Задачи:
– придумывать и вести публикации в канале Хаба — контент-план, написание постов, постановка ТЗ дизайнеру;
– держать тон и формат канала, делать контент максимально прикладным: чтобы после поста эксперт мог сразу что-то забрать в свою практику;
– модерировать переписку — вовремя реагировать на вопросы экспертов, разруливать споры и конфликты, деликатно ограничивать самопиар и поток анонсов;
– общаться с экспертами для создания материалов в чат;
– оживлять и поддерживать активность в чате экспертного сообщества Хаба: возвращать вовлечённость, если коммуникация затихла, и удерживать её в долгую;
– быть голосом сообщества преподавателей и экспертов, которые связаны с программами НИУ ВШЭ.
Требования:
– опыт в комьюнити-менеджменте или SMM, желательно с экспертными/образовательными аудиториями;
– спокойствие в конфликтных ситуациях;
– проактивность: не ждёшь инструкций, а предлагаешь, как оживить обсуждение и закрепить результат;
– интерес к образовательным проектам и уважение к экспертизе людей, с которыми работаешь;
– отличное знание русского языка, соблюдение правил грамматики, орфографии, пунктуации;
– поддержание единого Tone of Voice во всех коммуникациях;
– понимание особенностей контента в Telegram и умение адаптироваться под разные форматы: текстовые посты, посты-карточки, опросы, экспертные посты;
– умение говорить просто о сложном: ёмко, живо, при этом не теряя в качестве и смыслах;
– умение чётко и понятно ставить ТЗ дизайнеру, в идеале — предлагать свои идеи;
– мониторинг трендов, хорошая насмотренность и умение находить подходящие идеи, в том числе креативные;
– если вы используете нейросети для подготовки публикаций, вы должны уметь делать это качественно и вдумчиво. Пользователь не должен видеть, что в написании поста участвовал ИИ (только если этого не предполагает тема публикации).
Условия:
– необходимо будет сделать тестовое задание.
Контакт для отклика: пишите @kseni_nikolaeva. Расскажите о своём опыте в комьюнити/SMM и приложите пару примеров постов или кейсов модерации сообщества.
Задачи:
— делать карусели и сторис в Figma по гайдам и шаблонам бренда;
— монтировать Reels из отснятого материала;
— писать тексты к постам и сценарии для коротких видео;
— публиковать контент (VK / TikTok / YouTube / Instagram);
— вести комментарии и чаты: отвечать, модерировать, собирать вопросы аудитории.
Требования:
— опыт в SMM от 1,5 лет, ведение аккаунтов брендов;
— Figma, CapCut – можете делать и дизайн, и монтаж;
— умеете писать сценарии для Reels: хук, ритм, удержание;
— кейсы и портфолио (Reels, карусели);
— плюс: опыт в food/FMCG, нейросети для рутины.
Условия:
— удалённо;
— договор самозанятости или ИП.
Location: Amsterdam, Netherlands
Freedom24, part of a fast-growing international financial group listed on NASDAQ, is expanding across Europe and is currently looking for a proactive and detail-oriented Office Manager to support our operations in Amsterdam, Netherlands.
Join us and become part of a professional, dynamic team shaping the future of investment services in Europe.
Responsibilities:
1. Administrative Support and Workflow Organization:
Managing the company’s incoming and outgoing correspondence with accuracy and discretion;
Supporting seamless document flow between departments, ensuring timely execution of internal processes;
Driving administrative procedures to enhance operational efficiency;
Maintaining a well-organized, efficient, and inspiring office environment;
Managing procurement of office supplies and overseeing inventory to support an uninterrupted workflow;
Conducting regular physical inventory audits and maintaining records.
2. Communication and Collaboration:
Overseeing internal and external communication to uphold the company’s professional image;
Building effective relationships with vendors and service providers to ensure high-quality and cost-efficient services;
Collaborating with accounting, payroll providers, and auditors to support compliance and financial accuracy;
Actively supporting the HR department on a wide range of operational and people-related matters.
3. Executive Support and Guest Relations:
Proactively organizing calendars, scheduling appointments, and ensuring optimal time management for executives;
Coordinating meetings and conferences, handling all logistics to deliver smooth and professional events;
Serving as the first point of contact — answering and directing calls, welcoming clients and guests with warmth and professionalism;
Hosting visitors of all seniority levels, ensuring a polished and welcoming experience.
4. Financial and Operational Processes:
Processing vendor invoices through SAP Concur in alignment with company policy and timelines;
Reviewing and managing employee expense reports, ensuring full compliance with internal procedures.
5. Additional Responsibilities:
Planning and coordinating business travel arrangements, including flights, accommodation, and itineraries;
Taking part in cross-functional projects and company-wide initiatives, contributing to continuous improvement.
Requirements
Bachelor’s degree (Business Administration, Management, or a related field preferred);
3 plus years of experience in a similar administrative or operational role;
Fluency in English and Dutch
,
both written and verbal;
Advanced computer skills, including MS Office Suite and other relevant business tools;
Experience in organizing and maintaining electronic document management systems;
Excellent interpersonal and communication skills, with the ability to interact across all levels of the organization;
Strong organizational and time-management skills, with the ability to handle multiple priorities;
High attention to detail and accuracy in a fast-paced environment;
Ability to independently identify and resolve issues;
A proactive, solution-oriented mindset and positive attitude;
Flexible and adaptable, capable of working under pressure;
A reliable team player with a genuine willingness to learn and grow.
Benefits
Modern, fully equipped office — a comfortable and inspiring workspace in a central location;
Competitive salary — motivating and aligned with local market standards;
Career growth opportunities — develop across departments and functions within an international group;
Official employment — clear contracts, timely payments, and full compliance with local labor laws;
Legally compliant vacation and public holidays — we respect and follow each country’s labor code;
Private health insurance support — partial coverage of private medical insurance to support your well-being.
Location: Remote - Colombia
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
See yourself at Twilio
Join the team as Twilio’s next Technical Account Manager
Who we are & why we’re hiring
Twilio powers real-time business communications and data solutions that help
companies and developers worldwide
build better applications and customer experiences.
Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support
diversity, equity & inclusion
wherever we do business.
About the job
Twilio is looking for an experienced Technical Account Manager who is going to be the designated technical support engineering contact for our strategic customers. As a designated TAM you will be supporting customers during
Central hours (9am to 6pm CT)
and working on the cases created by customers and resolving complex technical problems with potentially very costly and far-reaching consequences. You should have an interest in digging deep as well as be able to zoom out and look at the larger picture. The TAM delivers proactive guidance to the customer to provide added value through the use of Twilio technologies and deliver recommendations to make the customer’s environment less susceptible to business impacting downtime. You are able to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency. There will also be the potential need to volunteer for holiday coverage on a stipend basis.
Responsibilities
In this role, you’ll:
Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.
Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.
Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.
Understanding customer trends, analyzing patterns, driving betterments and reporting what you observe to the management team in order to better improve our support process is a key part of the role.
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
4+ years of relevant experience
Good knowledge of RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions.
Broad capabilities to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript, with a good understanding of React and Redux
Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS.
High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums
Comfortable in working with customers’ developers to troubleshoot use of the Twilio helper libraries.
Have an inquisitive mind to understand how things work
Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures.
Excellence in task prioritization and evaluation of situational urgency.
Interest in utilizing customer feedback to identify and drive improvements in our products.
Enthusiasm for interacting and collaborating with other departments within Twilio in your search for the solutions our customers need.
Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience.
Experience in managing dedicated customer accounts.
Desired:
Understanding of Telecoms and VOIP including WebRTC and SIP
Location
This role will be remote and based in Bogota, Colombia, providing support during 9am to 6pm Central Time
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
.
Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Location: APAC Remote; EMEA Remote
About
Customer.io
Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day.
Customer.io
powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
About the role
Hi, my name is Lauren, Senior Manager of Customer Success at
Customer.io
, and I'm looking for a Customer Success Manager to join our Mid-Market, APAC or EMEA team.
You'll own the success of a dedicated portfolio of roughly 40-60 Mid-Market customers — acting as their strategic advisor from onboarding through long-term adoption, and driving commercial outcomes across your book of business. You'll partner closely with Account Management, Technical Support, Product, Solutions, and Engineering to help customers realize real value throughout their lifecycle.
We don't need you to be a marketing expert or a deeply technical one. We need someone who's an expert at asking the right questions — someone who digs until they find the real problem, not just the reported one, and who can influence a customer to make progress and move through blockers. You'll be curious and eager to understand our app well enough to take a customer's use case and turn our features into outcomes that matter to them.
What we value
Curiosity about the business behind the customer:
You're genuinely interested in how companies operate and enjoy learning your customers' industries and goals. You ask about the
why
behind a request before recommending a solution.
Trusted advisor, not ticket-taker:
You build relationships that turn you into a strategic partner rather than someone who simply answers questions. You have well-formed opinions about customer experience and aren't shy about sharing them.
Ownership of commercial outcomes:
You see CS as a value and growth engine. You take ownership of outcomes across your book and naturally look for opportunities to create more value, partnering with AM on retention and expansion.
Comfort in ambiguity:
You thrive on complex, open-ended customer challenges — bringing together business context, technical understanding, and creativity to solve them. You're calm under pressure, highly organized, and able to juggle competing priorities across a full portfolio.
AI-forward thinking:
You're comfortable using AI tools to improve your own productivity and your customers' outcomes, and you bring a growth mindset toward experimenting with new AI-powered ways of working.
What you'll do
Manage a dedicated portfolio of ~40-60 Mid-Market customers as their strategic partner across the full customer lifecycle
Lead onboarding — running kickoffs and milestone check-ins, and guiding customers to their first measurable outcomes
Build a deep understanding of each customer's goals and translate them into measurable, mutual success plans
Provide proactive, consultative guidance through regular strategic touchpoints and value-driven conversations
Monitor customer health, spot adoption trends, and address risks before they impact success
Partner with Account Management to support retention and expansion, and coordinate with Technical Support, Product, Solutions, and Engineering when deeper expertise is needed
Own escalations end to end — from identification through resolution — keeping customers informed and confident throughout
Advocate for your customers internally by sharing product feedback and influencing improvements to the customer experience
Drive AI adoption across your portfolio — coaching customers on AI-powered solutions and modeling what AI-native Customer Success looks like
Contribute to the broader CS organization by sharing best practices, improving playbooks, and participating in webinars and enablement initiatives
What we're looking for
2+ years as a Customer Success Manager for technical products, in a SaaS environment
Experience communicating with software developers in a technical capacity
Opinionated about customer experience — you should have well-formed views in order to give customers strategic advice
Fluency in French, Russian, and/or Spanish (we are prioritizing multilingual candidates for this role)
Located in Australia, New Zealand, United Kingdom or Ireland
Bonus: experience designing lifecycle messages
Compensation & Benefits
We believe in transparency. The salary for this role is
$80,000 USD
(or equivalent in local currency) depending on experience and subject to market rate adjustment. In addition to base salary, this role includes an equity grant in the form of stock options, so you share in the success you help build.
We know our people are what make us great, and we're committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including
100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
. We also offer
16 weeks paid parental leave, unlimited PTO
, stipends for remote work and wellness, a professional development budget, and more.
See full benefits here →
Our Process
No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
30-minute video call with Recruiter
45-minute video call with Hiring Manager
45-minute Homework Review Call + feedback with potential team members
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io
recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official
Customer.io
letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact
jobs@customer.io
.
Join us!
Check out our
careers page
for more information about why you should
come work with us!
We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read — apply now.
Требования:
— 3+ года опыта в сфере retention, lifecycle, CRM в компаниях, работающих по модели подписки, SaaS, финтех-компаниях, маркетплейсах или приложениях
О компании:
Компания предоставляет технологические решения для надежного и защищенного доступа к глобальным онлайн-ресурсам.
Размер команды — 80+ | Инвестиции — есть, не раскрываются
Location: United Kingdom
Workplace: Remote
1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.
About 1Password
At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.
If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.
As a Senior CSM at 1Password, you own and strategically manage a portfolio of customers – driving value realization, revenue retention, and expansion outcomes that consistently exceed expectations. You operate with full commercial autonomy: advancing expansion opportunities independently, engaging VP and C-suite stakeholders as a trusted advisor, and managing complex renewals without escalation. Beyond your own book, you raise the bar for the team through mentorship, playbook contributions, and peer enablement.
How we’re using AI today
Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here.
This is a remote opportunity within the UK.
Note: All go-to market roles will have an in-person onboarding in Toronto.
What we're looking for:
- 6+ years in a customer-facing, consultative, or technical role in SaaS – Customer Success, Solutions Engineering, Technical Account Management, or IT/security leadership.
- Demonstrated track record of exceeding retention, adoption, and expansion outcomes; experience recognized with performance distinction is a plus.
- Proven ability to run executive business reviews with VP and C-suite stakeholders.
- Background in cybersecurity, IAM, identity security, or enterprise IT preferred; former 1Password power user is a strong plus.
- Strategic success planning and multi-threaded stakeholder management across a complex portfolio.
- Commercial acumen: independently qualifies, advances, and documents expansion opportunities; manages negotiations without oversight.
- Designs and applies AI-assisted workflows to commercial execution; documents use cases in a shareable format.
- Strong Gainsight and Salesforce hygiene; consistent forecasting discipline.
- Highly autonomous; manages complex accounts without requiring managerial direction.
- Commercial thinker who connects customer outcomes to expansion potential naturally.
- Strong executive presence – adapts messaging across technical, operational, and C-suite audiences.
- Elevates teammates through knowledge sharing and informal mentorship.
What you can expect:
OWN AND GROW YOUR BOOK OF BUSINESS
- Independently manage a portfolio of moderately to highly complex accounts – adapting success plans to each customer’s context without manager guidance.
- Maintain full success plan coverage; produce documented best practices and playbooks, applied broadly across accounts with measurable KPI improvement.
- Proactively identify and mitigate renewal risks; close risk CTAs with a high rate of success within defined timeframes.
DRIVE ADOPTION & VALUE REALIZATION
- Achieve strong Executive Sponsor attendance in EBRs across segments; EBRs are value-driven, data-backed, and consistently advance renewal confidence.
- Maintain commercial intelligence across strategic accounts – budget cycles, org changes, compliance mandates, and stack rationalization.
- Translate advanced 1Password capabilities into clear outcomes for VP and C-suite stakeholders; tie adoption to measurable ROI and long-term advocacy.
LEAD REVENUE RETENTION & EXPANSION
- Achieve strong amendment and renewal upsell win rates; proactively source and advance expansion opportunities with documented context.
- Maintain forecasting hygiene with minimal blank or unmodified renewals approaching subscription end.
OPERATE WITH STRATEGIC RIGOR
- Manage commercial objections, renewal negotiations, and competitive conversations independently – without escalation for standard to complex scenarios.
- Build and present business cases to customer champions; advance deals with enough depth to move through the pipeline with AE alignment.
ACT AS A TRUSTED SECURITY ADVISOR
- Deep working knowledge of the full 1Password product suite; design tailored success journeys connecting feature adoption to measurable business outcomes.
- Incorporate regulatory context, breach patterns, and competitive dynamics into EBRs with confidence.
- Design and share AI-assisted workflows with teammates in a replicable, documented format.
COLLABORATE & ENABLE
- Lead joint account planning with your AE; cited by AEs as a proactive commercial collaborator who improves deal outcomes.
- Mentor Level B CSMs through call shadowing, ad hoc coaching, or onboarding support.
- Lead or co-lead cross-team initiatives; contribute tools or improvements adopted by peers.
MONTH 1 – ONBOARDING & FOUNDATION
- Develop fluency in 1Password’s full product suite, CS methodology, and commercial motion.
- By the end of Month 1, you will independently manage customer touchpoints and demonstrate clear understanding of renewal drivers across your portfolio.
MONTH 3 – PORTFOLIO OWNERSHIP
- Full ownership of your book with consistent EBR cadence and expansion sourcing.
- By Month 3, you are meeting key performance targets and expansion leads are flowing to Sales with documented context.
MONTH 6 – STRATEGIC IMPACT
- Operating at full commercial autonomy; contributing to team practices and mentoring peers.
- By Month 6, you are achieving top-tier customer satisfaction and recognized as a reliable commercial collaborator by your AE and cross-functional partners.
UK-based roles only: The annual base salary for this role is between £73,000 GBP and £106,000 GBP, and is commission-eligible. This role is also eligible for immediate participation in 1Password's benefits program (health, dental, pension, and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.
This posting is for an existing vacancy.
Our culture
At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.
You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.
How we work with AI
We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password.
This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others.
Our approach to work
We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement.
For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average.
Note: All go-to market roles will have an in-person onboarding in Toronto.
What we offer
We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:
Health and wellbeing
👶 Maternity and parental leave top-up programs
🩺 Competitive health benefits
🏝 Generous PTO policy
Growth and future
📈 RSU program for most employees
💸 Retirement matching program
🔑 Free 1Password account
Community
🤝 Paid volunteer days
🏆 Peer-to-peer recognition through Bonusly
🌎 Remote-first work environment
*Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting.
You belong here.
1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.
Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.
Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.
Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.
1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.
Location: New York
Workplace: remote
⚡️ About Merkle Science
Merkle Science provides blockchain transaction monitoring and intelligence solutions for web3 companies, digital asset service providers, financial institutions, law enforcement and government agencies to detect, investigate, and prevent illicit use of cryptocurrencies. Our vision is to make cryptocurrencies safe and provide infrastructure for the safe and compliant growth of cryptocurrencies.
Merkle Science is headquartered in New York with offices in Singapore, Bangalore and London. The team has combined experience across Bank of America, Paypal, Luno, Thomson Reuters and Amazon. The company has raised over $27M from SIG, Beco, Republic, DCG, Kenetic, GGV and several others.
Be the primary point of contact and build long-term relationships with customers.
Customer champion within Merkle Science who will work closely with the product team to advocate for key requirements of customers and identify new opportunities.
Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.
Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
Forecast and track key account metrics.
Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests.
Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
Monitor and analyze customer's usage of our product.
Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships.
Drive upsells within existing customer base.
Fluent in English.
At least 3 years of prior account management experience.
Previous compliance/web3/blockchain experience.
At least 1 prior early-stage startup experience.
Proven ability to upsell with exceptionally strong relationship and people management capabilities.
A creative problem solver, results driven and self-motivated.
Possesses a resilient personality and reacts well under pressure.
High emotional intelligence, well organized with the ability to prioritize workload and use time effectively.
Ability to handle changing requirements and unforeseen problems rapidly and positively
❤️ Well Being, Compensation and Benefits
We care about your well-being. Along with excellent health insurance, we offer flexible time off, learning & development initiatives and hours that are designed to provide work/life balance. We regularly host team-building sessions and encourage discussions around mental health.
We reward talent and believe in acknowledging people for their contributions. We offer industry-leading compensation, along with generous equity. As a rapidly growing business, there are endless opportunities to grow your career with Merkle Science.
Мы геймдев-студия, которая строит собственную вселенную в стиле Minecraft: без ограничений по контенту и с новыми механиками, недоступными в оригинале.
Продукт выходит на стадию масштабирования: сейчас 100 000+ установок, растущая аудитория и ниша, которая даёт сотни тысяч установок в месяц.
Твои задачи:
— Масштабирование мобильной игры на Tier-1 и Worldwide с положительной экономикой (ROMI / ROAS);
— Управление медиа-бюджетами от $50 000 в месяц;
— Закупка в Google Ads, Meta Ads (FB), TikTok Ads, in-app;
— Работа с iOS post-ATT: SKAN 4.x, AEM, конверсионные модели, настройка postbacks;
— Понимание и ведение unit-экономики на всех этапах воронки.
Для нас важно:
— Опыт работы 2-5 лет;
— Подтверждённый опыт масштабирования мобильных игр на Tier-1 рынках с положительной экономикой;
— Управление медиа-бюджетами от $50 000 в месяц — без этого не рассматриваем;
— Глубокая экспертиза в Google Ads, Meta Ads, TikTok Ads, in-app;
— Реальное понимание iOS post-ATT: SKAN 4.x, AEM, конверсионные модели, postbacks;
— Понимание unit-экономики на всех этапах воронки;
— Опыт закупки в сетях, на весь мир;
— Опыт производства креативов;
— Полная самостоятельность и инициативность;
— Высшее образование — любое, без вышки не рассматриваем.
Что мы предлагаем:
— Зарплата в валюте или крипте: работаем так, как удобно тебе;
— Бюджеты без потолка — если видим результат;
— Высокую автономию в решениях — никакой бюрократии;
— Гибкость 24/7: полная удалёнка из любой точки мира;
— Гибкое начало рабочего дня — работаем пятидневку;
— Возможность реализовать свои идеи в игре с перспективами роста.
Location: Bangalore
Workplace: hybrid
⚡️ About Merkle Science
Merkle Science provides blockchain transaction monitoring and intelligence solutions for web3 companies, digital asset service providers, financial institutions, law enforcement and government agencies to detect, investigate and prevent illicit use of cryptocurrencies. Our vision is to make cryptocurrencies safe and provide infrastructure for the safe and compliant growth of cryptocurrencies.
Merkle Science is headquartered in New York with offices in Singapore, Bangalore and London. The team has combined experience across Bank of America, Paypal, Luno, Thomson Reuters and Amazon. The company has raised over US$27 MM from SIG, Beco, Republic, DCG, Kenetic, GGV and several others.
Be the primary point of contact and build long-term relationships with customers.
Customer champion within Merkle Science who will work closely with the product team to advocate for key requirements of customers and identify new opportunities.
Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.
Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
Forecast and track key account metrics.
Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests.
Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
Monitor and analyze customer's usage of our product.
Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships.
Drive upsells within existing customer base.
Fluent in English.
At least 3 years of prior account management experience.
Previous compliance/web3/blockchain experience.
At least 1 prior early-stage startup experience.
Proven ability to upsell with exceptionally strong relationship and people management capabilities.
A creative problem solver, results driven and self-motivated.
Possesses a resilient personality and reacts well under pressure.
High emotional intelligence, well organized with the ability to prioritize workload and use time effectively.
Ability to handle changing requirements and unforeseen problems rapidly and positively
❤️ Well Being, Compensation and Benefits
We care about your well-being. Along with excellent health insurance, we offer flexible time off, learning & development initiatives and hours that are designed to provide work/life balance. We regularly host team-building sessions and encourage discussions around mental health.
We reward talent and believe in acknowledging people for their contributions. We offer industry-leading compensation, along with generous equity. As a rapidly growing business, there are endless opportunities to grow your career with Merkle Science.
Location: New York; San Francisco
Workplace: Hybrid
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
We're hiring a Social Content and Community Manager to shape how Harvey shows up in the feed and in the conversations that happen around it. You'll turn launches, product news, and company thinking into sharp, native content across our owned channels and our employees' channels. When we amplify a moment, it should land everywhere our people and audiences are.
You'll also own Harvey's social communities day to day. That means managing DMs, comments, and mentions; moderating and growing our community spaces; sending questions and opportunities to the right teams; and starting conversations that draw people toward Harvey. This role combines craft and community. It's for someone who writes fast and well, runs engaged communities with care and good judgment, and understands that on social, the caption, the reply, and the timing are the work.
WHAT YOU'LL DO
- Write scroll-stopping copy for Harvey's owned channels (LinkedIn, Instagram, X, and emerging platforms), tuned to what performs on each.
- Write copy for employee and advocacy channels to power company amplification. Give the team ready-to-post language that makes company moments land while keeping a consistent Harvey point of view.
- Turn a single launch or announcement into a set of channel-native posts, threads, and replies that work together across audiences.
- Work closely with the Social Manager to plan, draft, and deliver social creative and campaign content.
- Keep a steady content calendar that balances planned campaigns with timely, real-time posts.
COMMUNITY MANAGEMENT
- Own the social inbox: monitor and respond to DMs, comments, and mentions across Harvey's channels quickly, warmly, and with good judgment.
- Build and maintain response guidelines, tone standards, and saved replies for common questions so Harvey's voice stays consistent at scale.
- Set up and run triage and escalation paths. Route customer support issues, sales inquiries, press requests, partnership opportunities, and sensitive or legal matters to the right internal teams, and close the loop.
- Moderate Harvey's social communities and comment sections. Enforce community guidelines and deal with spam, trolling, and negative sentiment calmly and consistently.
- Proactively join relevant conversations across the legal, legal tech, and AI communities to build relationships, raise Harvey's profile, and spot opportunities.
- Find, engage, and grow a network of customers, advocates, and creators. Highlight their stories and user-generated content where appropriate and approved.
- Run social listening to track brand mentions, sentiment, competitor activity, and emerging trends, and share key insights with Marketing, Product, Comms, and Customer Success.
- Act as the first line of defense on social for brand safety. Flag potential issues early and help carry out response plans during sensitive or fast-moving moments.
MEASUREMENT AND OPTIMIZATION
- Track and report on content performance and community health, including engagement, response times, sentiment, follower growth, and conversation volume.
- Use performance and engagement data to sharpen content, hooks, and response approach over time.
- Share recurring themes from the community, such as questions, feedback, and pain points, to inform content strategy, product messaging, and FAQs.
WHAT YOU HAVE
- 3+ years in social content, community management, or a similar role, ideally at a high-growth tech, AI, or legal-focused company, or in a fast-moving brand or agency environment.
- Exceptional short-form writing and editorial judgment, with a portfolio of content and community engagement that earned attention.
- Hands-on experience managing a brand's social inbox and online communities, including moderation, escalation, and response workflows.
- A real feel for internet culture, online communities, and what makes content and conversations travel.
- Range as a voice chameleon: you can write as the brand and for employees without losing the through-line.
- Comfort living in the replies and handling DMs, comments, and mentions with speed, warmth, and good judgment, including difficult or sensitive exchanges.
- Sound judgment about confidentiality, customer privacy, and when to escalate rather than respond.
- Ability to move quickly on real-time moments while keeping quality and brand safety high.
- Strong organization and follow-through. You can manage a high volume of conversations and requests without dropping threads.
- Experience with social management, scheduling, and listening tools (e.g., Sprout Social, Hootsuite, Brandwatch, or similar).
- Comfort using analytics and engagement data to decide what you write and how you engage next.
- A collaborative approach and experience working across Marketing, Comms, Customer Success, Sales, and Legal.
NICE TO HAVE
- Experience in legal tech, enterprise SaaS, or similar B2B spaces.
- Background in copywriting, journalism, or editorial.
- Experience running an engaged personal or brand account.
- Experience building or managing a professional community, advocacy program, or creator/ambassador program.
- Experience supporting crisis or issues management on social.
- Interest in AI and responsible communication.
COMPENSATION
$112,000 - $154,000 USD
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74.
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Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
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