Location: United States (Remote)
Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at
grafana.com
and follow us on
LinkedIn
and
X
.
We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.
You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.
This is a remote position. We are seeking candidates in US and Canada.
The Opportunity
Application Core Services (AppCore) is a group within Platform, in the Foundations department. We build and operate systems that support Grafana’s business operations and customer experience, working closely with product teams and internal business partners.
The Usage squad works on billing, rates, usage calculations, usage visibility and cloud marketplace integrations. Our software helps customers understand their consumption and costs, and helps internal teams operate accurate, reliable billing processes.
We are looking for a Staff Fullstack Engineer with strong backend experience who enjoys making complex business systems reliable, understandable and easier to operate. You will help deliver new capabilities while improving existing services, reducing repetitive manual work and addressing edge cases that affect customers and internal stakeholders.
This is a hands-on Staff engineering role within the AppCore Usage squad. You will lead complex technical work, contribute directly to implementation and share ownership with the squad’s other Staff and Senior engineers. Your primary focus will be Usage’s systems and outcomes, collaborating with adjacent teams when the work requires it.
Our ownership includes application code, data stores, deployment configuration and the cloud infrastructure supporting our services. You should be comfortable following a problem across those boundaries and making improvements with the appropriate platform teams.
We are remote-first and global. For this role, we prefer candidates in NASA’s Eastern Time zone to provide more overlap with our EMEA colleagues.
What You’ll Be Doing
Your initial focus will be approximately 75% backend and 25% frontend. This balance will evolve with the squad’s priorities. You should be comfortable delivering across the stack, from business logic and APIs through to the interfaces customers and internal teams use.
Design, build and operate backend services and APIs supporting billing, rates, usage calculations, usage visibility and marketplace workflows.
Build and maintain backend services primarily in Go, with Node.js also present in our stack, and contribute to TypeScript/React applications to deliver complete features.
Improve the correctness and reliability of billing and usage workflows, including validation, reconciliation, error handling and recovery.
Identify recurring manual tasks and replace them with maintainable automation, clear operational workflows and appropriate controls.
Maintain and evolve the infrastructure supporting our services, including Kubernetes workloads, scheduled jobs, cloud resources and deployment configuration.
Use infrastructure as code and automated delivery pipelines to make changes repeatable, reviewable and safe across environments.
Investigate production issues across application code, databases and infrastructure, including resource exhaustion, failed jobs, slow queries and replication delays.
Plan and execute service deployments, database changes and infrastructure migrations, including validation, monitoring and recovery plans.
Build and maintain integrations with cloud marketplaces and external business systems where required by the squad’s work.
Deliver projects from understanding requirements and proposing an approach through implementation, testing, rollout and production support.
Make changes traceable and testable, supporting audit requirements and clear explanations of system behaviour.
Collaborate with product management, Support, DealOps, GTM, infrastructure teams and adjacent AppCore squads to clarify requirements and resolve dependencies.
Share technical leadership through design discussions, code reviews, mentoring and practical improvements.
Participate in the squad’s on-call rotation after onboarding. Improve dashboards, alert quality, runbooks and recovery procedures, and follow through on incident findings.
What Makes You a Great Fit
You enjoy engineering work where correctness, reliability and business impact matter. You find value in improving an established system, removing a recurring operational problem or making a billing workflow easier to understand and support.
You take ownership from understanding the problem through delivery and production support. You can turn an ambiguous request into manageable increments, make sound trade-offs and follow through without needing each step prescribed. You ask useful questions, seek feedback and raise uncertainty or blockers early.
You adapt as priorities change, learn unfamiliar systems and technologies, and contribute where the squad needs you. You bring a strong backend specialty while remaining willing and able to work on frontend features and supporting infrastructure.
You reason about how a service behaves in production: how it is deployed, where its data lives, what happens when dependencies fail, and how the team detects and recovers from problems.
You communicate clearly in writing and in conversation. In a distributed team, you make decisions, progress and risks visible so colleagues can contribute across time zones. You work independently while staying connected to the squad.
As a Staff engineer, you bring technical depth and sound judgment while remaining close to implementation. You collaborate constructively with other experienced engineers, welcome different perspectives and help the squad reach decisions and move forward.
We embrace thoughtful use of AI-assisted development. We value engineers who use these tools to support exploration, implementation, testing and documentation while taking responsibility for the quality and correctness of the result.
Requirements
Substantial experience designing, delivering and operating production backend systems, with the depth and judgment to lead complex work hands-on.
Strong experience building and operating production backend systems in Go, our primary backend language.
Professional experience contributing to frontend applications using TypeScript and React, or comparable technologies, and willingness to work across the stack as priorities change.
Experience reasoning about distributed systems, including partial failures, retries, consistency and interactions between services.
Experience with relational databases, including data modelling, schema migrations, query performance and safe production changes.
Practical experience deploying and troubleshooting containerised services and jobs in Kubernetes.
Experience managing cloud infrastructure through code and working with CI/CD pipelines, environment configuration and controlled rollouts.
Ability to investigate production problems using logs, metrics and traces, and turn findings into lasting improvements.
A record of delivering projects end to end, clarifying requirements, making trade-offs and following through after release.
Experience working remotely, with clear asynchronous communication and dependable collaboration across time zones.
Ability to learn unfamiliar domains and technologies, adjust your approach as new information emerges, and take ownership beyond your main area of expertise.
Experience writing readable, well-tested software that other engineers can understand, maintain and operate.
Willingness to participate in on-call and take responsibility for the production behaviour of the systems you build.
Experience supporting colleagues through code reviews, mentoring and constructive technical discussions.
Bonus Points For
Usage metering, billing engines, pricing and rates, financial reconciliation or customer-facing cost management applications.
Reducing operational toil and automating workflows with recurring exceptions or manual interventions.
Systems with auditability, traceability or financial-control requirements.
MySQL operations, replication, database upgrades and performance tuning.
Terraform, Jsonnet and Kubernetes deployment configuration.
Argo Workflows or comparable deployment and job-orchestration tooling.
Cloud infrastructure involving managed databases, object storage, service accounts and access controls, particularly on GCP.
Data synchronisation pipelines and BigQuery integrations.
Cloud marketplace integrations across AWS, Azure or GCP.
Integrations with business platforms such as NetSuite or Salesforce.
Observability tools such as Grafana, Prometheus, Loki or OpenTelemetry.
In the United States, the compensation range for this role is $174,986 - $209,983 USD. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
Why You’ll Thrive at Grafana Labs:
100% Remote, Global Culture -
As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
Scaling Organization
– Tackle meaningful work in a high-growth, ever-evolving environment.
Transparent Communication
– Expect open decision-making and regular company-wide updates.
Innovation-Driven
– Autonomy and support to ship great work and try new things.
Open Source Roots
– Built on community-driven values that shape how we work.
Empowered Teams
– High trust, low ego culture that values outcomes over optics.
Career Growth Pathways
– Defined opportunities to grow and develop your career.
Approachable Leadership
– Transparent execs who are involved, visible, and human.
Passionate People
– Join a team of smart, supportive folks who care deeply about what they do.
In-Person onboarding
- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
Balance is Key
- We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.
*We will comply with local legislation where applicable.
Equal Opportunity Employer:
Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.
Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.
#LI-Remote
For information about how your personal data is used once you’ve applied to a job, check out our
privacy policy
.
United States (Remote); We are seeking candidates in US and Canada; For this role, we prefer candidates in NASA’s Eastern Time zone to provide more overlap with our EMEA colleagues; In a distributed team, you make decisions, progress and risks visible so colleagues can contribute across time zones; Experience working remotely, with clear asynchronous communication and dependable collaboration across time zones
Location: Toronto, Canada
Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit
www.redditinc.com
.
We are looking for a Senior Client Account Manager to join the Financial Services vertical of our Large Customer Sales team. This person will closely collaborate with a Client Partner on campaign execution and optimizations to help agencies and advertisers achieve their marketing objectives on the fast-growing Reddit platform.
This role is required to be based within 80km commuting distance of Toronto.
Responsibilities:
Collaborate closely with Client Partners to meet and exceed your client's marketing goals
Proactively manage and deepen relationships with existing advertising partners, both with agencies and directly with clients to drive year-over-year Reddit revenue growth
Lead and execute campaign launches from start to finish, delivering insightful optimization recommendations to agency and client partners
Act as the primary point of contact for internal account operations, including managing revenue delivery, troubleshooting issues, and escalating when necessary
Educate brands and media agencies, effectively communicating Reddit’s value proposition and best practices for advertising on the platform
Consult clients on their awareness and direct response objectives, partnering closely with Client Partners to craft thoughtful and creative media plans
Collaborate with Ad Ops to ensure effective campaign delivery and resolve any technical hurdles
Dive deep into campaign performance data, audience and competitor insights, seasonality, and market and performance trends to develop KPI-driven campaign recommendations
Proactively seek and represent client needs and asks to cross-functional stakeholders
Shape Reddit’s native ads product roadmap by aggregating and sharing client feedback and campaign metrics with cross-functional stakeholders
Required Qualifications:
7-12 years of experience in advertising sales and account management
Strong understanding of customer marketing funnel and traditional marketing ecosystem
Expertise with performance/direct response campaigns
Comfortable with problems of diverse scope where analysis of data requires evaluation of identifiable factors
Understanding of Digital measurement, tracking fundamentals and mobile measurement partners
Tenacious and entrepreneurial approach to working through product, process, and client challenges
Experience cultivating strong relationships with external partners
Exceptional communication and interpersonal skills
Ability to work in a fast-paced and unstructured work environment
High attention to detail
Proficiency in Excel preferred
BA / BS degree or equivalent work experience
Benefits:
Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support
Family Planning Support
Gender-Affirming Care
Mental Health & Coaching Benefits
Comprehensive Medical Benefits & Health Care Spending Account
Registered Retirement Savings Plan with matching contributions
Income Replacement Programs
Flexible Vacation & Paid Volunteer Time Off
Generous Paid Parental Leave
#LI-Hybrid
In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews.
During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable. We will not sell your personal information or disclose it to any third party for their marketing purposes. We will delete any recording of your interview promptly after making a hiring decision. For more information about how we will handle your personal information, including our retention of it, please refer to our
Candidate Privacy Policy for Potential Employees and Contractors
.
Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve. Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.
Location: Remote
This role may require in-person interview/s in Austin, Texas
About Osano:
Osano is an innovative B-Corporation built around a simple belief: privacy is a fundamental right. Since day one, we’ve been focused on giving modern enterprises the ability to innovate quickly, stay competitive, and earn customer trust by respecting data privacy and complying with consent guidelines. Our products help organizations operate confidently in a rapidly evolving regulatory and technological landscape.
About The Role:
We're looking for a product-minded
Senior Software Engineer
to own meaningful parts of the Osano platform end to end, from shaping a problem with Product to running the result in production.
This role is for an engineer who treats AI tooling as a real force multiplier. You use coding agents and AI-assisted workflows to explore unfamiliar code faster, ship more and remove repetitive work. You also have the judgment to verify everything that goes out under your name. We want someone whose impact goes beyond what they write by hand, and who helps the engineers around them do the same.
You'll work across our React front end, Node.js services, PostgreSQL data stores and AWS infrastructure. You'll partner closely with Product, Design, QA and Security.
This is a remote role. You must be based in, and authorized to work in, the United States.
What you'll do:
Build and ship product, end to end
Lead multi-sprint projects from design through rollout: turn a loosely defined problem into a plan, break it into work that you and others can action, and deliver close to estimate.
Design systems that hold up, and write design docs and decision records that weigh the alternatives.
Partner with Product on scope: propose MVP cuts, phasing and tradeoffs, and measure whether what we shipped actually helped customers.
Engineer with AI to multiply your impact
Use AI coding agents and assistants across the whole development lifecycle: exploring codebases, scaffolding, writing tests, debugging, refactoring, migrations and code review.
Stay accountable for every line you ship. You understand and can explain AI-generated code, and you know where AI shouldn't be trusted.
Turn repetitive engineering work into automation: scripts, agent workflows, and checks that save your team time every week.
Share what works: help define how our teams use AI tools, and how we review and verify AI-assisted work.
Use AI responsibly. Customer and personal data stays out of AI tools except through approved, privacy-safe paths. This is non-negotiable at a privacy company.
Own what you ship in production
Build observability, feature flags and rollback paths into your work from the start.
Take turns on our triage and on-call rotation. Lead incident response for your team's systems, and see postmortem follow-ups through to completion.
Identify tech debt, size it, and make the case to get it into the plan.
Build with privacy and security by design
Apply data minimization, residency, retention and access controls to the systems you design, especially those that handle customer and personal data.
Write secure code and fix vulnerabilities in your area as part of normal work.
Raise the bar and grow others
Give code and design reviews that change outcomes, not just approvals.
Mentor engineers earlier in their careers, and make your team better at testing, reviewing and operating software.
Interview candidates and help us hire well.
About you:
Delightful Experience.
You care about the customer problem, not just the ticket, and you push for what actually helps.
Own Your Impact.
You take full responsibility for outcomes, from the first design doc to how the feature behaves in production at 2 a.m.
Stronger Together.
You put team success ahead of individual wins, give direct and kind feedback, and treat documentation and async communication as first-class work.
Growth Mindset.
You're curious and keep learning, especially as AI changes how software gets built. You're excited about what it can do without overselling it or ignoring its limits.
You're comfortable with ambiguity and create clarity for others through good design and clear writing.
Must-haves:
Typically
5+ years
building and shipping production software. We care more about what you've owned than the number of years.
A track record of
leading multi-sprint projects
from design to production in a team setting.
Strong
JavaScript/Node.js
and
React
experience, and solid
relational database
skills (PostgreSQL preferred).
Strong
system design
fundamentals: data modeling, API design, and naming the tradeoffs.
Experience
owning production systems
: on-call, incident response, observability.
Hands-on, day-to-day use of AI coding tools
such as Claude Code, Cursor or Copilot, with concrete examples of how they made you or your team more effective, and how you verify their output.
Experience
mentoring
other engineers.
Strong
written communication
in a remote, async environment.
Nice-to-haves:
AWS experience (ECS/Fargate, Lambda, S3, RDS), especially multi-region or data-residency work.
Privacy, security or compliance-sensitive B2B SaaS (GDPR, CCPA, SOC 2).
Building AI-powered automations, agent workflows or LLM-based product features.
Data and analytics tooling (Redshift, Athena) or event-driven architectures.
CI/CD, preview/ephemeral environments, end-to-end testing (Cypress).
How we work:
Fully remote, with at least four hours of overlap each day with your team's core hours.
Collaborative and video-on for meetings, and async-first for everything else. Bring people in when they are needed and share what you’re working on with the team.
Regular 1:1 checkins with your manager, with a focus on growth conversations.
Why Us:
We're a welcoming team that's dependable, curious, moves fast, and full of talented people
We're a B-corporation with a mission that matters, in a high-growth space with significant potential
You'll have access to our training program, well-defined career paths, and a leadership team that values professional development
Benefits:
Competitive-pay compensation and ownership interest/equity
Unlimited paid time off, plus a requirement to take at least two weeks off per year
We're a Best Place for Working Parents and offer paid parental leave for all new parents
Osano sponsors individual premiums on base plans at 100% and dependent premiums at 50% for Medical, Dental, and Vision insurance via Aetna
A fully and permanently remote company, so you can work from anywhere in the U.S.
Receive a MacBook and $600 to craft your home workspace
Annual company trip designed to foster connection, creativity, and fun
Mental health benefits with free memberships to mindfulness and talk therapy services
A Bit More About Osano:
Osano is a leading data privacy platform that helps organizations quickly and confidently comply with laws like GDPR, CCPA, and other global privacy regulations. From consent management to vendor risk monitoring, Osano makes complex privacy tasks refreshingly simple, so companies can focus on what they do best, while we handle the rest.
We’re backed by top-tier investors, including Baird Capital, Jump Capital, and LiveOak, and we’re scaling fast with a multi-year runway and ambitious growth plans. We’ve also been recognized as a Great Place to Work for four years running, with 97% of employees saying Osano is a great place to work.
Osano is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, genetic information, disability, veteran status, or any other characteristic protected by applicable law.
A Bit More About Osano
Osano is a leading data privacy platform that helps organizations quickly and confidently comply with laws like GDPR, CCPA, and other global privacy regulations. From consent management to vendor risk monitoring, Osano makes complex privacy tasks refreshingly simple, so companies can focus on what they do best, while we handle the rest.
We’re backed by top-tier investors including Baird Capital, Jump Capital, and LiveOak, and we’re scaling fast with a multi-year runway and ambitious growth plans. We’ve also been recognized as a Great Place to Work for four years running, with 97% of employees saying Osano is a great place to work.
As we grow, we're looking for individuals who lean into modern technologies and smarter systems to drive efficiency, clarity, and speed; both in our product and in how we operate. If you're excited by the idea of helping build a high-growth, privacy-first company that embraces thoughtful automation, emerging tech, and intentional collaboration, we’d love to hear from you.
Osano is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, genetic information, disability, veteran status, or any other characteristic protected by applicable law.
Location: Bengaluru, India
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!
As a Customer Support Specialist, you’ll help customers succeed with the Figma product suite, from individual designers to large enterprise teams. You’ll join an experienced, close-knit support team that cares about each other and about doing great work for customers. AI is changing how people design and build, and our products are changing with it. You’ll be among the first to see how customers use what we ship, you’ll learn directly from our Product and Engineering teams, and what you hear from customers will help shape what we build next.
This is a full-time role based in our Bengaluru office.
What you’ll do at Figma:
Resolve customer tickets in Zendesk, mostly by email, such as helping a designer get back into a locked account or sorting out who can view and edit a shared file
Troubleshoot technical issues across the Figma product suite, such as figuring out why a prototype isn’t behaving as expected or why a customer’s AI tool won’t connect to Figma
Review AI-generated output and credit usage to make fair, consistent calls, such as deciding whether a customer’s AI credit usage matches what they were charged and explaining the outcome clearly
Write clear bug reports and product feedback, such as documenting the steps to reproduce an issue affecting several customers so Engineering can prioritize a fix
Facilitate calls with customers when email isn’t enough, such as screen-sharing with an Org admin to walk them through their team’s setup
Stay current as our products evolve, such as joining a launch session with Product Managers and Engineers, then turning what you learned into a guide or macro for the team
Work from our Bengaluru office during a schedule that aligns with US business hours (9:30 PM - 6:30 AM IST)
We’d love to hear from you if you have:
2+ years in a customer support role, ideally at a SaaS company
Hands-on experience with design tools like Figma, and regular use of AI tools in your work
A knack for technical troubleshooting and explaining complex things simply
Excellent written English and a warm, human communication style
Curiosity and a habit of learning new technology on your own
While it’s not required, it’s an added plus if you also have:
Professional experience in UX or product design
Familiarity with AI design or code-generation tools
Working knowledge of Zendesk
Background in supporting both self-serve and enterprise customers
At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an
equal opportunity workplace
- we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status
,
or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to
accommodations-ext@figma.com
. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.
Examples of accommodations include but are not limited to:
Holding interviews in an accessible location
Enabling closed captioning on video conferencing
Ensuring all written communication be compatible with screen readers
Changing the mode or format of interviews
To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.
By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with
Figma's Candidate Privacy Notice
.
Application limits:
To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles:
Candidates may submit up to 5 applications during any rolling 30-day period.
Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection.
Once the applicable days has passed, candidates are welcome to apply again.
Location: Tokyo, Japan
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the Role
Join Anthropic's Customer Success team as one of the founding members of our Japan Customer Success team as we pioneer the future of enterprise AI adoption. As a Customer Success Manager at Anthropic, you'll be the strategic partner and trusted advisor to our most complex customers across Japan, helping them harness the full potential of all our Claude capabilities: API, Claude for Enterprise, and Claude Code.
You'll develop genuine partnerships with customers, gaining a deep understanding of their business objectives, strategic direction, AI vision, and technical needs. You'll draw on both your business acumen and technical expertise to serve as a strategic advisor throughout their journey with us.
In partnership with the broader account team, you will help customers identify the right Claude capabilities for their specific business objectives. You'll work closely with them to provide best practices and guidance, and support them as their usage (consumption and seat based) grows and evolves.
Your role focuses on helping customers scale their usage effectively, implement change management strategies, optimize use cases, and maximize the value of their investment through expanded use cases across their organization. The insights you gather from your customers will directly inform our research priorities, product development, and go-to-market strategies. That makes you a key voice in shaping how we build and deliver ongoing value as a business.
As one of the founding members of our Customer Success team in Japan, you'll help shape how we build the function in-region. That includes establishing regional processes, developing new customer relationships, and representing Anthropic's brand in a high-growth market alongside a small, growing team. You'll operate with significant autonomy while maintaining strong alignment with global teams. This requires someone who thrives in ambiguous environments and can work effectively across time zones.
Key responsibilities
Build trusting, strategic relationships with key Japanese customer decision makers to understand their business and objectives, identifying opportunities for optimization and expansion
Become an expert in Anthropic's products across API, Claude for Enterprise, and Claude Code, understanding the technical nuances and best practices for each to guide customers to the right solutions
Leverage your deep knowledge of the customer and regional nuances to proactively drive usage planning, understanding current and future consumption and adoption and how it creates realized value for the customer
Monitor usage patterns and identify optimization opportunities, proactively addressing underutilization across both our consumption-based and seat-based products to drive full value from contracted commitments
Serve as the customer's thought partner, enhancing their knowledge of Claude products by socializing Anthropic's product roadmap, driving awareness of new products, and engaging Product PMs as the voice of Japanese customers
Document and quantify customer value realized through business outcomes, ROI, and impact metrics to build compelling internal business cases for continued and expanded investment
Identify potential use cases and lines of business not currently onboarded, partnering with customers to discover new applications for Claude across different departments, teams, and workflows
Develop and execute change management strategies to drive end-user adoption and maximize value within customer organizations, including Train the Trainer programs, Center of Excellence development, and organizational enablement
Own the customer experience across their lifecycle: manage comprehensive account and success plans grounded in the customer's business objectives, conduct Quarterly Business Reviews, and serve as the primary conduit between the customer and Anthropic
Build Anthropic's brand and customer relationships as part of our founding in-region CS team, developing Japan-specific processes, playbooks, and best practices where needed that account for regional business cultures
Minimum qualifications
Experience in customer-facing roles (Customer Success, Consulting, Solutions Architect, Solutions/Functional Consultant, Success Engineer or similar)
Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns
Experience explaining and demonstrating technical products to various audiences
Strong project management skills and ability to manage multiple customer relationships
Passion for AI and interest in responsible development of advanced systems
Fluency in English and Japanese
Preferred qualifications
6+ years of experience in relevant field
Experience driving success across both consumption-based and seat-based business models, with understanding of different expansion levers and success metrics for each
Strategic mindset to identify growth opportunities and translate them into actionable expansion plans
Cross-functional collaborator who represents the customer in a positive, proactive manner, rallying everyone around paths forward that solve customer needs
Experience working in and building a growing region, while navigating across time zones with US-based headquarters
A knack for bringing order to chaos and an enthusiastic "roll up your sleeves" mentality. You are a true team player
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
For roles performing work in California:
We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: Seoul, South Korea
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!
At Figma, our Solutions Consulting team bridges technical expertise with business context to help customers realize what's possible with our platform. As a Senior Solutions Consultant based in Seoul and supporting enterprise accounts in Korea, you'll partner with Sales to shape technical deal strategies and lead complex customer evaluations. You'll connect customer business goals with Figma's capabilities, align stakeholders across Product, Design, Engineering, IT, and Security, and guide customers toward secure adoption at scale. Beyond individual opportunities, you'll contribute reusable approaches and coach teammates to strengthen the team's effectiveness.
What you’ll do at Figma:
Lead discovery for complex enterprise opportunities, uncover business priorities and technical requirements, and deliver tailored demonstrations and solution recommendations that connect Figma's capabilities to measurable customer outcomes
Partner with Sales to define technical deal strategies, map stakeholders and decision criteria, agree on evaluation success measures, and lead evaluations through to a clear customer decision
Own the customer IT and Security relationship throughout the deal cycle, coordinate security questionnaires, RFIs, RFPs, identity and enterprise requirements, and engage specialists to resolve complex questions and adoption risks
Synthesize customer feedback across Korean accounts, identify recurring workflow and security needs, and partner with internal teams to inform product improvements and communicate current capabilities and limitations accurately
Prioritize technical sales efforts across multiple opportunities, anticipate blockers, align cross-functional stakeholders, and develop repeatable approaches that improve enterprise evaluations and adoption
Build reusable demos, technical guidance, and evaluation frameworks, and coach teammates on discovery, solution positioning, and handling complex customer conversations
Operate with autonomy in ambiguous customer situations, exercise sound judgment about trade-offs and escalation, and bring together Sales, Solutions Consulting, Product, and Support to move opportunities forward
We'd love to hear from you if you have:
8+ years of professional experience, including 4+ years of sales engineering or solutions consulting experience in a SaaS organization
A strong technical foundation, with practical experience in front-end development or the software development lifecycle and familiarity with enterprise SaaS environments, identity, security, and governance requirements
Curiosity about emerging technologies, especially AI, and a habit of hands-on experimentation to assess capabilities and limitations, develop credible customer use cases, and share practical guidance with teammates
Strong communication skills, with experience influencing technical and business decision-makers, including senior leaders, and tailoring discovery, presentations, and demonstrations to Product, Design, Engineering, IT, and Security audiences
Fluency in English to collaborate with internal teams and the global Figma community
While it’s not required, it’s an added plus if you also have:
Proficiency in Figma or other UX/UI design tools
Experience working in a high-growth or fast-changing SaaS environment
At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an
equal opportunity workplace
- we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status
,
or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to
accommodations-ext@figma.com
. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.
Examples of accommodations include but are not limited to:
Holding interviews in an accessible location
Enabling closed captioning on video conferencing
Ensuring all written communication be compatible with screen readers
Changing the mode or format of interviews
To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.
By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with
Figma's Candidate Privacy Notice
.
Application limits:
To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles:
Candidates may submit up to 5 applications during any rolling 30-day period.
Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection.
Once the applicable days has passed, candidates are welcome to apply again.
Location: Sydney
Workplace: Hybrid
Company Description
We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.
We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.
Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.
We’re looking for an experienced, event-led demand generation marketer to join our APAC team. Based in Australia, this role will lead the planning and delivery of high-impact events and integrated demand generation campaigns across Australia, New Zealand and Singapore.
Reporting to the APAC Marketing Director, you will own the end-to-end execution of key marketing programmes—from event strategy and audience acquisition to on-site experiences, post-event follow-up and pipeline impact. You will bring events to life through compelling stories and tightly integrated campaigns across digital, content, paid media, ABM and commercial activation.
This is a hands-on role for a versatile marketer who is equally comfortable shaping a plan and rolling up their sleeves to deliver it. You will test, learn and optimise continuously, using data and insight to improve performance and scale what works.
Checkout.com http://Checkout.com is growing quickly, and so is our ambition in APAC. We need someone with a strong growth mindset—someone who is energised by change, comfortable operating with ambiguity, and able to create clarity, momentum and results in a fast-paced environment.
This is a six-month contractor role based in Sydney, with the potential to extend depending on business needs.
How you’ll make an impact
- Lead the planning and execution of regional events, including industry conferences, executive roundtables, customer events, partner activations and owned experiences.
- Build integrated event campaigns that drive awareness, engagement, qualified pipeline and revenue opportunities—from pre-event acquisition through post-event nurture and conversion.
- Drive demand generation across online and offline channels to achieve MQL and opportunity targets, always looking for ways to unlock incremental growth.
- Partner closely with Commercial teams in Australia, New Zealand and Singapore to align event and campaign priorities with market needs, target accounts and pipeline goals.
- Apply an ABM lens to priority events and campaigns, creating personalised experiences and follow-up journeys for key accounts and buyer groups.
- Identify, test and scale new growth opportunities, including new verticals, audiences, partnerships, event formats and paid or organic channels.
- Develop strong regional campaign messaging and creative copy, and help build local content assets—including case studies, white papers, blogs, thought-leadership articles and event materials.
- Support localised product marketing initiatives and ensure regional programmes reflect market needs.
- Measure programme performance rigorously, translating results into clear recommendations and continuous improvement.
What we are looking for
- 4+ years of B2B marketing experience, with a strong track record in event marketing and demand generation.
- Experience managing events end to end, from strategy, planning and execution through to follow-up, measurement and reporting.
- A growth mindset: you are curious, commercially minded and always looking for smarter ways to create impact.
- Comfortable working through ambiguity and changing priorities; you can make sound decisions, bring structure to open-ended problems and keep work moving.
- Experience working in a fast-growing, fast-paced environment, with the resilience and adaptability to manage multiple priorities.
- Strong project management skills, with the ability to manage several workstreams, stakeholders and deadlines at once.
- Experience with Google Analytics, marketing automation platforms and CRM tools.
- Excellent written and verbal communication skills in English.
- A natural storyteller who can turn market, customer and product insights into compelling messaging and experiences.
- Entrepreneurial, hands-on and proactive, with a strong “figure it out” mentality.
- Customer-obsessed, humble, curious and open to continuous learning.
- Collaborative and effective in a multicultural, cross-functional environment.
Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com http://Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
Location: Austin, TX
Workplace: Hybrid
1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.
About 1Password
At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.
If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.
As Senior Manager, Business Development, you’ll lead a North American Business Development Representative (BDR) team within Sales, balancing inbound lead qualification with proactive outbound prospecting. You’ll coach individual contributors, strengthen pipeline-generation practices, and help build a scalable talent engine that supports 1Password’s mission. Reporting to the Director, Business Development, this role is based onsite in Austin, Texas, with occasional travel.
How we’re using AI today
Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here.
Expectations of this role
This is a hybrid role. You will be expected to work from 1Password's Austin office 3 days per week, with the flexibility to work from the office up to 5 days based on business needs.
Note: All go-to market roles will have an in-person onboarding in Toronto.
What we're looking for:
• Significant experience in business development or sales, including at least two years managing Business Development Representative (BDR) or Sales Development Representative (SDR) teams and delivering measurable performance and talent-development outcomes.
• A track record of leading both inbound and outbound motions, with particular strength in designing and improving outbound campaigns, pipeline generation, lead qualification, and forecasting.
• Experience coaching teams through ambiguity, adapting priorities as needs change, and contributing directly to team performance when hands-on support is needed.
• Strong communication and collaboration skills, with the ability to build trust, provide clear feedback, and work effectively with Sales, Marketing, Operations, Enablement, and Channel partners.
• Working proficiency with Salesforce, Outreach, and LinkedIn Sales Navigator, along with the ability to evaluate Artificial Intelligence (AI)-enabled tools and workflows thoughtfully.
• A practical, team-first leadership approach that prioritizes shared outcomes, collaboration, and accountability.
What you can expect:
• Lead, coach, and develop BDRs across inbound and outbound activities, helping the team consistently build qualified pipeline.
• Inspect activity, conversion, pipeline, and forecast signals to identify opportunities, remove barriers, and improve performance.
• Design and scale outbound campaigns while improving lead routing, outreach, follow-up, qualification, and handoff processes.
• Build a strong talent pipeline by identifying development opportunities and preparing BDRs for future roles across Sales.
• Serve as a senior, visible leader in the Austin office by encouraging collaboration, supporting team connection, and helping address shared office needs.
• Partner with Sales, Marketing, Operations, Enablement, and Channel teams to improve messaging, processes, and Ideal Customer Profile (ICP) insights.
• Use sales technology and AI-enabled workflows to improve productivity, strengthen decision-making, and help the team adapt as the business evolves.
USA-based roles only: The annual base salary for this role is between $121,000 USD and $175,000 USD, and is commission-eligible. This role is also eligible for immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.
This posting is for an existing vacancy.
Our culture
At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.
You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.
How we work with AI
We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password.
This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others.
Our approach to work
We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement.
For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average.
Note: All go-to market roles will have an in-person onboarding in Toronto.
What we offer
We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:
Health and wellbeing
👶 Maternity and parental leave top-up programs
🩺 Competitive health benefits
🏝 Generous PTO policy
Growth and future
📈 RSU program for most employees
💸 Retirement matching program
🔑 Free 1Password account
Community
🤝 Paid volunteer days
🏆 Peer-to-peer recognition through Bonusly
🌎 Remote-first work environment
*Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting.
You belong here.
1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.
Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.
Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.
Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.
1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.
Location: Remote (United States)
Thank you for considering Tailscale. If this job description resonates with you, please apply.
Frequently cited statistics show that people who identify with historically marginalized groups are likely to apply to jobs only if they meet 100% of the qualifications.
We encourage you to help us break that statistic!
About Tailscale
Tailscale is making safe connection effortless by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more. We're building a future for the Internet that's easy, sensible, and safe, like it used to be. Founded in 2019 and fully distributed, we're backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.
About the Role
Tailscale makes it simple for organizations to securely connect people, devices, and workloads anywhere in the world. As adoption grows within the world’s largest enterprises, we’re launching a Strategic Sales team to support our next stage of growth.
As a founding Strategic Account Executive, you’ll own a focused portfolio of organizations with 10,000+ employees, including Fortune 1000 and Global 2000 companies. You’ll lead complex opportunities from initial engagement through close and expansion, building executive relationships and connecting customer priorities with Tailscale’s capabilities.
You’ll help define how we win in this market - developing outbound strategies, testing new approaches, and creating a playbook for future growth. Reporting to the Director of Strategic Sales, you’ll join a small, highly collaborative team and partner closely with executive leadership and teams across the business.
Key Responsibilities
Own account strategy: Build account plans that connect customer priorities with opportunities across business units, geographies, and use cases
Create pipeline: Drive personalized outbound prospecting, partnering with SDRs and Marketing on coordinated account-based campaigns
Lead complex deals: Manage opportunities through negotiation and close, navigating long sales cycles, competitive pursuits, and complex buying processes
Build executive relationships: Earn trust with CIOs, CISOs, CTOs, and senior technical and business leaders while developing champions across the organization
Bring the right team together: Partner with Customer Engineering, GTM Engineering, Customer Success, Product, Engineering, executive leadership, Legal, and Finance to win and grow strategic accounts
Shape the playbook: Test approaches, share what works, and bring customer feedback to teams shaping Tailscale’s product and enterprise strategy
Execute with discipline: Maintain clear qualification, accurate forecasts, and actionable account and opportunity plans
What We Are Looking For
5+ years of success as a top-performing enterprise or strategic seller in early stage, high-growth environments
Proven success selling to organizations with 10,000+ employees and closing complex six and seven-figure SaaS deals
Proven track record of consistently achieving or exceeding annual performance targets, with demonstrated YoY growth and sustained results
The ability to earn executive trust, engage technical stakeholders, and navigate procurement, legal, and financial reviews
Strong business judgment, clear written and verbal communication, and a collaborative, accountable approach
Comfort with ambiguity and enthusiasm for building a sales motion while carrying a quota
Demonstrated commitment to CRM hygiene, including accurate opportunity management, pipeline tracking, and forecast reliability
Proven ability to lead value-based sales conversations and quantify business impact to build compelling ROI-driven business cases
Preferred experience:
Serving as an early sales hire or helping build a new enterprise sales motion
Candidates must have strong technical acumen. Background in selling infrastructure, networking, cybersecurity, developer tools, or cloud software is a bonus
You’ll Thrive Here If You…
Enjoy building from the ground up - creating account strategies, testing approaches, and shaping a playbook as you go
Love opening doors and winning complex enterprise deals through executive relationships, technical curiosity, and teamwork
Are energized by ambiguity and take initiative to create structure and momentum
Bring the same focus and discipline to building pipeline as you do to navigating complex negotiations and closing strategic deals
Want to help define how Tailscale wins and grows its largest enterprise customers
As a company, we strive to maintain fair and equitable compensation practices within our team across all roles and all levels. Tailscale's compensation package includes base salary, equity, and comprehensive benefits. The salary range displayed on each job posting represents the target range for a new hire's base salary. Individual offers may vary based on experience and skill set.
For this position, our pay ranges reflect target OTE (on target earnings), inclusive of base salary and variable compensation tied to the attainment of quarterly sales targets.
US Pay Range (OTE)
$350,000
—
$350,000 USD
What We Offer
An inclusive, flexible environment where you can be your authentic self.
We recognize the impact of diverse voices and backgrounds on the growth of our people, product, and company. And that flexibility in how and when you work empowers our team to integrate work and life.
A competitive total compensation package.
This includes a base salary, an equity incentive plan and variable commission (for quota-based roles).
Comprehensive group benefits with no waiting period.
Take advantage of coverage for health, vision, dental, and more for you and your family!
Remote first company
—most of our teams work fully remotely. Enjoy a change of scenery wherever you can get wifi, participate in virtual and in-person social events, and leverage our corporate co-working program to visit WeWork (or other similar spaces near you). Some roles require in-office collaboration depending on team needs, which will be clearly noted in the job description.
Employer-funded retirement contributions.
Tailscale will match your retirement contributions dollar-for-dollar, up to a maximum annual employer contribution equal to 0.75% of your eligible compensation.
Connect with other Tailscalars IRL.
Attend our annual company retreat, participate in team off-sites, and collaborate in person with teammates across Canada, the United States, the United Kingdom, and Singapore. We support intentional in-person connection through team travel and distributed collaboration.
Support for your personal and professional development.
Grow your career thoughtfully with $1500 USD annually for professional development, or take advantage of mentorship, coaching, and internal promotion opportunities.
Paid time off and a healthy work-life integration.
Our flexible, paid time off program supports you for any situation life throws your way, whether moving homes or travelling the world!
A build-your-own home office setup.
You choose your own company-owned laptop (Mac or PC), receive a monthly home internet reimbursement, and $500 USD to customize your workstation to make it your own.
Paid parental leave program
. We care about your life outside of work and encourage new parents to take advantage of parental leave top-ups (20 weeks for birthing parents, 16 weeks for non-birthing parents).
Tailscale is committed to providing an accessible and inclusive hiring process. If you require an accommodation at any stage of the recruitment process or related to any aspect of this role, please contact your recruiter.
Our hiring process uses AI-assisted tools to help screen and assess candidates. All hiring decisions are made by people.
Please be aware that legitimate emails from Tailscale's talent team will only originate from @tailscale.com, @greenhouse.io, and @interviews.modernloop.io email addresses. For more information about protecting yourself from impersonators and scams, please visit
https://tailscale.com/scam-awareness
.
Location: Remote (United States)
Thank you for considering Tailscale. If this job description resonates with you, please apply.
Frequently cited statistics show that people who identify with historically marginalized groups are likely to apply to jobs only if they meet 100% of the qualifications.
We encourage you to help us break that statistic!
About Tailscale
Tailscale is making safe connection effortless by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more. We're building a future for the Internet that's easy, sensible, and safe, like it used to be. Founded in 2019 and fully distributed, we're backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.
About the Role
We're seeking a talented and motivated full-time Program Manager to join our team. This is a
tactical, implementation-focused role
, hands-on in shaping how EPD (Engineering, Product & Design) operates, works together, and stays productive: building and refining the processes and rhythms that keep the org running, driving improvement initiatives over time, and owning the processes behind EPD's operational health. You'll help the team understand trends and spot where improvements are needed.
Because we're an early-stage and fully remote company, we're looking for an individual who can work independently to align the teams involved in building the product. A deep understanding of the technical engineering space (how engineering teams operate, where the friction points typically live, and what good looks like) is essential to being effective and credible in this role. Ability to think on one's feet, enjoy collaborating with highly technical teams, operate comfortably in ambiguity without a clearly defined deliverable, and be comfortable working asynchronously is essential.
Key Responsibilities
You will work as part of the TPM team to:
Own the processes for bug tracking, incidents, reliability, and escalations, and continuously improve them to drive efficiency and progress toward EPD's operational health goals.
Spot trends across operational health data and translate them into clear insights on how EPD is doing and where improvement is needed.
Build dashboards and reports in tools like Jira and Snowflake that give EPD and the broader company visibility into operational health and progress.
Turn data into a clear story: what it's telling us, why it matters, and what needs to change, then design and implement the process changes to act on it.
Identify process gaps with EPD and proactively develop just the right amount of process to fill the gap: not too much, not too little.
Support planning activities and project tracking processes, helping keep them running smoothly and consistently across EPD.
Help run project status reviews, leadership roadmap reviews, and priority reviews, making sure the right information is ready and the right people are in the room.
Connect the dots across systems, processes, and teams, spotting where disconnected efforts overlap, conflict, or could be simplified, and acting on it.
Jump in on whatever initiative pops up in EPD that needs support, structure, or someone to help carry it forward, whether or not it fits inside a defined program.
Handle project retrospectives involving participants and stakeholders to understand what went well and what should be adjusted in future project work.
Seek opportunities to bring about ongoing improvement and simplification in business operating procedures and practices, leading to improved efficiency and effectiveness.
What We Are Looking For
Experience as a Program Manager or Technical Program Manager (TPM), coordinating with stakeholders and cross-functional teams, particularly experience working closely within Engineering and with Product.
Experience as a Program/Technical Program Manager in a remote startup environment
A deep, working understanding of the technical engineering space, including how engineering teams operate day to day, common workflows and tooling, and where technical and process friction tend to show up.
Experience owning operational health processes, such as bug tracking, incidents, reliability, or escalations, and using them to drive measurable efficiency gains.
Strong data skills, including building dashboards and reports in tools like Jira and Snowflake, and a solid understanding of how to read and interpret data.
Ability to spot trends in data and translate them into a clear story: what's happening, why it matters, and what should change, paired with the ability to design and implement the process changes needed to act on it.
Experience supporting planning cycles, project tracking, and recurring reviews, such as project status reviews or leadership roadmap and priority reviews.
A comfort level with ambiguity and undefined deliverables. You're motivated by taming chaos and improving how things run, not just shipping a fixed checklist.
A tactical, execution-first orientation: you're energized by hands-on implementation and getting things done, more than by high-level strategy or planning alone.
Experience working with Engineering, Product, and Design leadership, understanding their motivations and priorities, and using that to help move initiatives forward and communicate goals across the company.
Ability to give and process constructive feedback, as well as work independently.
Ability to communicate openly, supporting and championing innovation and inclusivity, in both written and verbal communication.
Familiarity with Agile methodologies and project management tools, such as Jira, Notion and GitHub.
Familiarity with technical solutions, engineering practices, and the security and engineering lifecycle.
As a company, we strive to maintain fair and equitable compensation practices within our team across all roles and all levels. Tailscale's compensation package includes base salary, equity, and comprehensive benefits. The salary range displayed on each job posting represents the target range for a new hire's base salary. Individual offers may vary based on experience and skill set.
US Pay Range
$114,000
—
$143,000 USD
What We Offer
An inclusive, flexible environment where you can be your authentic self.
We recognize the impact of diverse voices and backgrounds on the growth of our people, product, and company. And that flexibility in how and when you work empowers our team to integrate work and life.
A competitive total compensation package.
This includes a base salary, an equity incentive plan and variable commission (for quota-based roles).
Comprehensive group benefits with no waiting period.
Take advantage of coverage for health, vision, dental, and more for you and your family!
Remote first company
—most of our teams work fully remotely. Enjoy a change of scenery wherever you can get wifi, participate in virtual and in-person social events, and leverage our corporate co-working program to visit WeWork (or other similar spaces near you). Some roles require in-office collaboration depending on team needs, which will be clearly noted in the job description.
Employer-funded retirement contributions.
Tailscale will match your retirement contributions dollar-for-dollar, up to a maximum annual employer contribution equal to 0.75% of your eligible compensation.
Connect with other Tailscalars IRL.
Attend our annual company retreat, participate in team off-sites, and collaborate in person with teammates across Canada, the United States, the United Kingdom, and Singapore. We support intentional in-person connection through team travel and distributed collaboration.
Support for your personal and professional development.
Grow your career thoughtfully with $1500 USD annually for professional development, or take advantage of mentorship, coaching, and internal promotion opportunities.
Paid time off and a healthy work-life integration.
Our flexible, paid time off program supports you for any situation life throws your way, whether moving homes or travelling the world!
A build-your-own home office setup.
You choose your own company-owned laptop (Mac or PC), receive a monthly home internet reimbursement, and $500 USD to customize your workstation to make it your own.
Paid parental leave program
. We care about your life outside of work and encourage new parents to take advantage of parental leave top-ups (20 weeks for birthing parents, 16 weeks for non-birthing parents).
Tailscale is committed to providing an accessible and inclusive hiring process. If you require an accommodation at any stage of the recruitment process or related to any aspect of this role, please contact your recruiter.
Our hiring process uses AI-assisted tools to help screen and assess candidates. All hiring decisions are made by people.
Please be aware that legitimate emails from Tailscale's talent team will only originate from @tailscale.com, @greenhouse.io, and @interviews.modernloop.io email addresses. For more information about protecting yourself from impersonators and scams, please visit
https://tailscale.com/scam-awareness
.
Location: Remote (Canada)
Thank you for considering Tailscale. If this job description resonates with you, please apply.
Frequently cited statistics show that people who identify with historically marginalized groups are likely to apply to jobs only if they meet 100% of the qualifications.
We encourage you to help us break that statistic!
About Tailscale
Tailscale is making safe connection effortless by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more. We're building a future for the Internet that's easy, sensible, and safe, like it used to be. Founded in 2019 and fully distributed, we're backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.
About the Role
We're seeking a talented and motivated full-time Program Manager to join our team. This is a
tactical, implementation-focused role
, hands-on in shaping how EPD (Engineering, Product & Design) operates, works together, and stays productive: building and refining the processes and rhythms that keep the org running, driving improvement initiatives over time, and owning the processes behind EPD's operational health. You'll help the team understand trends and spot where improvements are needed.
Because we're an early-stage and fully remote company, we're looking for an individual who can work independently to align the teams involved in building the product. A deep understanding of the technical engineering space (how engineering teams operate, where the friction points typically live, and what good looks like) is essential to being effective and credible in this role. Ability to think on one's feet, enjoy collaborating with highly technical teams, operate comfortably in ambiguity without a clearly defined deliverable, and be comfortable working asynchronously is essential.
Key Responsibilities
You will work as part of the TPM team to:
Own the processes for bug tracking, incidents, reliability, and escalations, and continuously improve them to drive efficiency and progress toward EPD's operational health goals.
Spot trends across operational health data and translate them into clear insights on how EPD is doing and where improvement is needed.
Build dashboards and reports in tools like Jira and Snowflake that give EPD and the broader company visibility into operational health and progress.
Turn data into a clear story: what it's telling us, why it matters, and what needs to change, then design and implement the process changes to act on it.
Identify process gaps with EPD and proactively develop just the right amount of process to fill the gap: not too much, not too little.
Support planning activities and project tracking processes, helping keep them running smoothly and consistently across EPD.
Help run project status reviews, leadership roadmap reviews, and priority reviews, making sure the right information is ready and the right people are in the room.
Connect the dots across systems, processes, and teams, spotting where disconnected efforts overlap, conflict, or could be simplified, and acting on it.
Jump in on whatever initiative pops up in EPD that needs support, structure, or someone to help carry it forward, whether or not it fits inside a defined program.
Handle project retrospectives involving participants and stakeholders to understand what went well and what should be adjusted in future project work.
Seek opportunities to bring about ongoing improvement and simplification in business operating procedures and practices, leading to improved efficiency and effectiveness.
What We Are Looking For
Experience as a Program Manager or Technical Program Manager (TPM), coordinating with stakeholders and cross-functional teams, particularly experience working closely within Engineering and with Product.
Experience as a Program/Technical Program Manager in a remote startup environment
A deep, working understanding of the technical engineering space, including how engineering teams operate day to day, common workflows and tooling, and where technical and process friction tend to show up.
Experience owning operational health processes, such as bug tracking, incidents, reliability, or escalations, and using them to drive measurable efficiency gains.
Strong data skills, including building dashboards and reports in tools like Jira and Snowflake, and a solid understanding of how to read and interpret data.
Ability to spot trends in data and translate them into a clear story: what's happening, why it matters, and what should change, paired with the ability to design and implement the process changes needed to act on it.
Experience supporting planning cycles, project tracking, and recurring reviews, such as project status reviews or leadership roadmap and priority reviews.
A comfort level with ambiguity and undefined deliverables. You're motivated by taming chaos and improving how things run, not just shipping a fixed checklist.
A tactical, execution-first orientation: you're energized by hands-on implementation and getting things done, more than by high-level strategy or planning alone.
Experience working with Engineering, Product, and Design leadership, understanding their motivations and priorities, and using that to help move initiatives forward and communicate goals across the company.
Ability to give and process constructive feedback, as well as work independently.
Ability to communicate openly, supporting and championing innovation and inclusivity, in both written and verbal communication.
Familiarity with Agile methodologies and project management tools, such as Jira, Notion and GitHub.
Familiarity with technical solutions, engineering practices, and the security and engineering lifecycle.
As a company, we strive to maintain fair and equitable compensation practices within our team across all roles and all levels. Tailscale's compensation package includes base salary, equity, and comprehensive benefits. The salary range displayed on each job posting represents the target range for a new hire's base salary. Individual offers may vary based on experience and skill set.
CAN Pay Range
$152,760
—
$191,620 CAD
What We Offer
An inclusive, flexible environment where you can be your authentic self.
We recognize the impact of diverse voices and backgrounds on the growth of our people, product, and company. And that flexibility in how and when you work empowers our team to integrate work and life.
A competitive total compensation package.
This includes a base salary, an equity incentive plan and variable commission (for quota-based roles).
Comprehensive group benefits with no waiting period.
Take advantage of coverage for health, vision, dental, and more for you and your family!
Remote first company
—most of our teams work fully remotely. Enjoy a change of scenery wherever you can get wifi, participate in virtual and in-person social events, and leverage our corporate co-working program to visit WeWork (or other similar spaces near you). Some roles require in-office collaboration depending on team needs, which will be clearly noted in the job description.
Employer-funded retirement contributions.
Tailscale will match your retirement contributions dollar-for-dollar, up to a maximum annual employer contribution equal to 0.75% of your eligible compensation.
Connect with other Tailscalars IRL.
Attend our annual company retreat, participate in team off-sites, and collaborate in person with teammates across Canada, the United States, the United Kingdom, and Singapore. We support intentional in-person connection through team travel and distributed collaboration.
Support for your personal and professional development.
Grow your career thoughtfully with $1500 USD annually for professional development, or take advantage of mentorship, coaching, and internal promotion opportunities.
Paid time off and a healthy work-life integration.
Our flexible, paid time off program supports you for any situation life throws your way, whether moving homes or travelling the world!
A build-your-own home office setup.
You choose your own company-owned laptop (Mac or PC), receive a monthly home internet reimbursement, and $500 USD to customize your workstation to make it your own.
Paid parental leave program
. We care about your life outside of work and encourage new parents to take advantage of parental leave top-ups (20 weeks for birthing parents, 16 weeks for non-birthing parents).
Tailscale is committed to providing an accessible and inclusive hiring process. If you require an accommodation at any stage of the recruitment process or related to any aspect of this role, please contact your recruiter.
Our hiring process uses AI-assisted tools to help screen and assess candidates. All hiring decisions are made by people.
Please be aware that legitimate emails from Tailscale's talent team will only originate from @tailscale.com, @greenhouse.io, and @interviews.modernloop.io email addresses. For more information about protecting yourself from impersonators and scams, please visit
https://tailscale.com/scam-awareness
.
Location: Europe; Portugal; France; United Kingdom; Spain; Israel; The Netherlands
Workplace: Remote
ClickHouse Cloud, the fully managed version of the open source ClickHouse database, is available on AWS, GCP, and Azure. Customers can purchase directly from ClickHouse or through the cloud marketplaces. Billing is how every ClickHouse product reaches customers and shows up in our financials. As we add new products and new ways to buy, we are investing in our billing platform to scale with them. As Principal Product Manager for Billing and Marketplaces, you will lead that work and report to the Director of Product Management, Billing and Marketplaces.
WHAT YOU WILL DO:
- Own the multi-year vision, strategy, and roadmap for billing, from usage metering through invoicing, payments, and revenue recognition, working alongside the product managers and engineering leads of our metering and pricing, billing platform, and payments teams.
- Evolve our metering and pricing foundation into a single metrics pipeline that new products can reuse, where the same metric can be priced differently by product and tier, and only net-new metrics need code changes.
- Evolve our prepaid commit capabilities, with flexibility for customer-specific rate cards or metric-level discounts, contract changes and rollovers, and customer-facing balance visibility and spend alerts.
- Own our cloud marketplace strategy and integrations across AWS, GCP, and Azure, including private offers, usage reporting, and subscription linking.
- Lead the evaluation of billing architecture, from build versus buy decisions and POCs through migration plans and a clear recommendation to senior leadership.
- Give Finance, Data, and Sales Ops systems they can trust, including ERP and revenue recognition sync, period close, audit controls, and SOX and SOC 2 readiness.
- Partner with product teams, Product Marketing, Sales, and Support to launch billing for new products and pricing models, and serve as the company's subject matter expert on how customers are billed.
- Mentor other product managers and help build the team.
ABOUT YOU:
- 10+ years of product management experience, including 5+ years owning billing, metering, payments, or commercial platforms for a cloud or usage-based product.
- Deep expertise in usage-based pricing, prepaid credits, and committed spend contracts, and in how they translate into systems, invoices, and revenue.
- Hands-on experience with AWS, GCP, or Azure marketplaces, including private offers, co-sell, entitlements, metering APIs, and disbursements.
- Familiarity with payments across card, invoice, marketplace, and partner channels, including dunning and delinquency flows, fraud detection, and payment notifications.
- Strong understanding of order-to-cash, including invoicing, payment processing, tax, multi-currency, ERP integration, and revenue recognition.
- Experience with third-party billing and payment platforms, such as Stripe or a usage-based billing vendor.
- A track record of designing and maturing a product area from v1 and leading complex programs across engineering, Finance, and go-to-market teams.
- Excellent written and verbal communication, including presenting trade-offs to executives and explaining billing concepts to non-technical audiences.
BONUS POINTS:
- Experience at an infrastructure, database, or developer platform company.
- Comfortable going deep with engineers on event-driven architectures, data pipelines, and idempotency, and fluent enough in SQL to analyze billing data yourself.
- Speaking or published thought leadership on usage-based pricing, billing, or cloud marketplaces.
PERKS
- Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries.
- Healthcare - Employer contributions towards your healthcare.
- Equity in the company - Every new team member who joins our company receives stock options.
- Time off - Flexible time off in the US, generous entitlement in other countries.
- A USD$500 Home office setup if you’re a remote employee.
- Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.
CULTURE - WE ALL SHAPE IT
As part of a rapidly scaling start-up, you will be instrumental in shaping our culture.
Are you interested in finding out more about our culture? Learn more about our values here https://clickhouse.com/company/careers. Check out our blog posts https://clickhouse.com/blog or follow us on LinkedIn https://www.linkedin.com/company/clickhouseinc/life/0c1ee7f4-2129-488d-b413-e7f6270659fd/?viewAsMember=true to find out more about what’s happening at ClickHouse.
EQUAL OPPORTUNITY & PRIVACY
ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Please see here https://clickhouse.com/legal/applicant-privacy-notice for our Privacy Statement.
Location: United States; Charlotte; Chicago; Seattle; Austin; Atlanta; New York; Boston; Columbus; San Francisco; Dallas
Workplace: Remote
ClickHouse Cloud, the fully managed version of the open source ClickHouse database, is available on AWS, GCP, and Azure. Customers can purchase directly from ClickHouse or through the cloud marketplaces. Billing is how every ClickHouse product reaches customers and shows up in our financials. As we add new products and new ways to buy, we are investing in our billing platform to scale with them. As Principal Product Manager for Billing and Marketplaces, you will lead that work and report to the Director of Product Management, Billing and Marketplaces.
WHAT YOU WILL DO:
- Own the multi-year vision, strategy, and roadmap for billing, from usage metering through invoicing, payments, and revenue recognition, working alongside the product managers and engineering leads of our metering and pricing, billing platform, and payments teams.
- Evolve our metering and pricing foundation into a single metrics pipeline that new products can reuse, where the same metric can be priced differently by product and tier, and only net-new metrics need code changes.
- Evolve our prepaid commit capabilities, with flexibility for customer-specific rate cards or metric-level discounts, contract changes and rollovers, and customer-facing balance visibility and spend alerts.
- Own our cloud marketplace strategy and integrations across AWS, GCP, and Azure, including private offers, usage reporting, and subscription linking.
- Lead the evaluation of billing architecture, from build versus buy decisions and POCs through migration plans and a clear recommendation to senior leadership.
- Give Finance, Data, and Sales Ops systems they can trust, including ERP and revenue recognition sync, period close, audit controls, and SOX and SOC 2 readiness.
- Partner with product teams, Product Marketing, Sales, and Support to launch billing for new products and pricing models, and serve as the company's subject matter expert on how customers are billed.
- Mentor other product managers and help build the team.
ABOUT YOU:
- 10+ years of product management experience, including 5+ years owning billing, metering, payments, or commercial platforms for a cloud or usage-based product.
- Deep expertise in usage-based pricing, prepaid credits, and committed spend contracts, and in how they translate into systems, invoices, and revenue.
- Hands-on experience with AWS, GCP, or Azure marketplaces, including private offers, co-sell, entitlements, metering APIs, and disbursements.
- Familiarity with payments across card, invoice, marketplace, and partner channels, including dunning and delinquency flows, fraud detection, and payment notifications.
- Strong understanding of order-to-cash, including invoicing, payment processing, tax, multi-currency, ERP integration, and revenue recognition.
- Experience with third-party billing and payment platforms, such as Stripe or a usage-based billing vendor.
- A track record of designing and maturing a product area from v1 and leading complex programs across engineering, Finance, and go-to-market teams.
- Excellent written and verbal communication, including presenting trade-offs to executives and explaining billing concepts to non-technical audiences.
BONUS POINTS:
- Experience at an infrastructure, database, or developer platform company.
- Comfortable going deep with engineers on event-driven architectures, data pipelines, and idempotency, and fluent enough in SQL to analyze billing data yourself.
- Speaking or published thought leadership on usage-based pricing, billing, or cloud marketplaces.
PERKS
- Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries.
- Healthcare - Employer contributions towards your healthcare.
- Equity in the company - Every new team member who joins our company receives stock options.
- Time off - Flexible time off in the US, generous entitlement in other countries.
- A USD$500 Home office setup if you’re a remote employee.
- Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.
CULTURE - WE ALL SHAPE IT
As part of a rapidly scaling start-up, you will be instrumental in shaping our culture.
Are you interested in finding out more about our culture? Learn more about our values here https://clickhouse.com/company/careers. Check out our blog posts https://clickhouse.com/blog or follow us on LinkedIn https://www.linkedin.com/company/clickhouseinc/life/0c1ee7f4-2129-488d-b413-e7f6270659fd/?viewAsMember=true to find out more about what’s happening at ClickHouse.
EQUAL OPPORTUNITY & PRIVACY
ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Please see here https://clickhouse.com/legal/applicant-privacy-notice for our Privacy Statement.
Location: San Francisco, CA | New York City, NY
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
Join Anthropic's Customer Success team in a high-visibility & high-impact role driving AI adoption across a small number of enterprise accounts in our Enterprise Tech segment. As our dedicated Customer Success Manager for Enterprise Tech Customers you’ll be their partner and trusted advisor helping them harness the full potential of all our Claude capabilities - API, Claude Code, Cowork, and other surface areas.
You'll work with a book of global technology leaders to actively deploy AI and reshape the technology landscape. You’ll be working with key partners who are moving fast and pushing the boundaries of what's possible with LLM technology. Your role will entail developing genuine partnerships with the customer and key stakeholders, gaining a deep understanding of their multi-pronged business objectives, strategic direction, AI vision, and technical needs. You'll draw on both your business acumen and technical expertise to serve as a strategic advisor throughout their journey with us.
In partnership with the broader account team, you will help customers identify the right Claude capabilities for their specific business objectives, working closely with them to provide best practices and guidance while supporting them as their usage grows and evolves.
Your role focuses on helping customers scale their usage effectively, drive model and use case optimizations, implement change management strategies, and maximize the value of their investment through expanded use cases across their organization. The insights you gather from your customers will directly inform our research priorities, product development, and go-to-market strategies — making you a key voice in shaping how we build and deliver ongoing value as a business.
Responsibilities:
Build trusting, strategic relationships with key customer decision makers in complex, matrixed organizations; understand their business and objectives and identify opportunities for optimization and expansion
Own customer operations across the lifecycle of each account, maintaining a structured operational assessment (customer readiness, operational health, strategic alignment, enablement strategy, adoption intelligence) that grounds comprehensive account and success plans and Executive Business Reviews
Become an expert in Anthropic's products across API, Claude Code and Cowork, understanding the technical nuances and best practices for each to guide customers to the right solutions
Leverage your deep knowledge of each customer, and the patterns you see across your other Tech accounts, to proactively drive consumption planning and the value story behind it, developing credible ROI hypotheses and quantifying outcomes that build the case for continued and expanded investment.
Monitor usage patterns and identify optimization opportunities across Claude surface areas (API, Claude Code, Cowork) to drive full value from contracted commitments
Serve as the customer’s thought partner, enhancing their knowledge of Claude products by socializing Anthropic’s product roadmap, driving awareness on new products and engaging Product PMs
Develop and execute change management strategies to drive end-user adoption and maximize value within customer organizations, including Train the Trainer programs, Center of Excellence development, and organizational enablement
Ruthlessly prioritize across the account's many business units and workstreams, building programmatic, repeatable motions
You may be a good fit if you have:
6+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, or Strategy Consulting
Experience working with F500 technology companies, SaaS platforms, or digital-first businesses at the exec level—ideally including high-growth and established tech companies.
You understand what it means to lead organization-wide change or adoption programs (multiple functions, hundreds of users) for a product that requires C-suite sponsorship
Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns across a set of diverse stakeholders—from developers and product managers to executives and end users
Proven track record managing a portfolio of accounts while maintaining strong relationships and driving measurable outcomes — you can run multiple enterprise motions in parallel without letting any account go quiet.
Cross-functional collaborator who represents the customer in a positive, proactive manner, rallying everyone around paths forward that solve customer needs
Passion for AI and interest in responsible development of advanced systems. You have built with Claude Code, automating your own workflows with agents, skills, and tooling.
A knack for bringing order to chaos and an enthusiastic "roll up your sleeves" mentality
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$200,000
—
$265,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
For roles performing work in California:
We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: Ukraine
Join One of the Fastest-Growing Online Education Companies in the World
At ELVTR, we're transforming online education by connecting ambitious professionals with industry leaders from companies like Nike, Netflix, Google, Amazon, and more.
Since launching in 2020, we've grown into a global learning community with over 300 expert instructors, delivering more than 200 live online courses across 12 industries. To date, we've helped 22,000+ graduates worldwide gain the skills, confidence, and connections needed to advance their careers.
Now we're looking for a highly organized and creative Instructional Designer to help us bring exceptional online learning experiences to life. If you're passionate about education, thrive in a collaborative environment, and enjoy turning ideas into impactful courses, we'd love to meet you.
Why This Role Is Different
At ELVTR, you'll work at the intersection of education, innovation, and collaboration. You'll partner with industry-leading instructors and cross-functional teams to develop engaging online courses that help professionals around the world advance their careers.
From the earliest stages of course planning through production and launch, you'll play a key role in ensuring every learning experience meets our high standards for quality, relevance, and learner engagement.
You'll Love This Role If You:
Enjoy managing projects from concept to completion
Thrive in a fast-paced, collaborative environment
Are highly organized and detail-oriented
Love working with experts and helping bring their knowledge to life
Enjoy solving problems and finding creative solutions
Stay curious about learning, education, and emerging technologies
Believe education has the power to transform careers and lives
What You'll Do
Coordinate the end-to-end production of live online courses, from planning through launch
Conduct market research and help define course objectives, learning outcomes, and target audiences
Manage production timelines, priorities, and deliverables to ensure projects stay on schedule
Partner closely with instructors, guiding them through course preparation and rehearsals
Collaborate with Marketing, Creative, Sales, and Student Success teams to deliver high-quality learning experiences
Review course materials, marketing content, and sales collateral for clarity, accuracy, and educational value
Identify and resolve production challenges while maintaining project momentum
Stay informed about industry trends, instructional design best practices, and emerging learning technologies
Continuously share ideas and feedback to improve our courses and production processes
Requirements
Experience in instructional design, course production, project management, or a related field
Excellent organizational and project management skills with the ability to manage multiple priorities
Strong analytical thinking and creative problem-solving abilities
Outstanding English communication skills, both written and spoken
Comfortable collaborating with senior professionals and subject matter experts
Ability to work independently while thriving in a remote, collaborative environment
Flexibility to collaborate across multiple time zones
Passion for education, lifelong learning, and creating engaging learning experiences
Experience with online education or EdTech is a plus
Benefits
Competitive Compensation:Competitive salary,Performance-based bonuses,Opportunities for career advancement as ELVTR continues to grow globally
Learn and Grow:Free access to ELVTR courses,Ongoing professional development opportunities,Career growth within one of the world's fastest-growing online education companies
Remote-First Culture: Work from wherever you're most productive, Flexible and supportive work environment,Collaborative international team
Health & Wellbeing:Gym membership reimbursement,Mental health support, Generous paid vacation allowance
Why Join ELVTR?
Make an Impact:Every course you help create empowers professionals to build new skills, advance their careers, and unlock opportunities they never thought possible.
Grow Your Career:We're committed to developing our people. As ELVTR continues to expand globally, you'll have opportunities to grow professionally, take on new challenges, and shape the future of online education.
Join a Winning Team:Work alongside passionate educators, creators, marketers, and innovators who are committed to delivering world-class learning experiences and making education more accessible around the world.
Ready to Help Shape the Future of Online Learning?
If you're looking for more than just another instructional design role—if you want to collaborate with industry experts, create meaningful educational experiences, and make a lasting impact on learners around the world—we'd love to hear from you.
Apply today and become part of ELVTR's next chapter of growth.
ELVTR is proud to be an equal opportunity employer committed to creating a diverse and inclusive workplace for all.
Location: South Africa
Join One of the Fastest-Growing Online Education Companies in the World
At ELVTR, we're transforming online education by connecting ambitious professionals with industry leaders from companies like Nike, Netflix, Google, Amazon, and more.
Since launching in 2020, we've grown into a global learning community with over 300 expert instructors, delivering more than 200 live online courses across 12 industries. To date, we've helped 22,000+ graduates worldwide gain the skills, confidence, and connections needed to advance their careers.
Now we're looking for a highly organized and creative Instructional Designer to help us bring exceptional online learning experiences to life. If you're passionate about education, thrive in a collaborative environment, and enjoy turning ideas into impactful courses, we'd love to meet you.
This is a full-time, remote role for candidates based in South Africa.
Why This Role Is Different
At ELVTR, you'll work at the intersection of education, innovation, and collaboration. You'll partner with industry-leading instructors and cross-functional teams to develop engaging online courses that help professionals around the world advance their careers.
From the earliest stages of course planning through production and launch, you'll play a key role in ensuring every learning experience meets our high standards for quality, relevance, and learner engagement.
You'll Love This Role If You:
Enjoy managing projects from concept to completion
Thrive in a fast-paced, collaborative environment
Are highly organized and detail-oriented
Love working with experts and helping bring their knowledge to life
Enjoy solving problems and finding creative solutions
Stay curious about learning, education, and emerging technologies
Believe education has the power to transform careers and lives
What You'll Do
Coordinate the end-to-end production of live online courses, from planning through launch
Conduct market research and help define course objectives, learning outcomes, and target audiences
Manage production timelines, priorities, and deliverables to ensure projects stay on schedule
Partner closely with instructors, guiding them through course preparation and rehearsals
Collaborate with Marketing, Creative, Sales, and Student Success teams to deliver high-quality learning experiences
Review course materials, marketing content, and sales collateral for clarity, accuracy, and educational value
Identify and resolve production challenges while maintaining project momentum
Stay informed about industry trends, instructional design best practices, and emerging learning technologies
Continuously share ideas and feedback to improve our courses and production processes
Requirements
Experience in instructional design, course production, project management, or a related field
Excellent organizational and project management skills with the ability to manage multiple priorities
Strong analytical thinking and creative problem-solving abilities
Outstanding English communication skills, both written and spoken
Comfortable collaborating with senior professionals and subject matter experts
Ability to work independently while thriving in a remote, collaborative environment
Flexibility to collaborate across multiple time zones
Passion for education, lifelong learning, and creating engaging learning experiences
Experience with online education or EdTech is a plus
Benefits
Competitive Compensation:Competitive salary,Performance-based bonuses,Opportunities for career advancement as ELVTR continues to grow globally
Learn and Grow:Free access to ELVTR courses,Ongoing professional development opportunities,Career growth within one of the world's fastest-growing online education companies
Remote-First Culture: Work from wherever you're most productive, Flexible and supportive work environment,Collaborative international team
Health & Wellbeing:Gym membership reimbursement,Mental health support, Generous paid vacation allowance
Why Join ELVTR?
Make an Impact:Every course you help create empowers professionals to build new skills, advance their careers, and unlock opportunities they never thought possible.
Grow Your Career:We're committed to developing our people. As ELVTR continues to expand globally, you'll have opportunities to grow professionally, take on new challenges, and shape the future of online education.
Join a Winning Team:Work alongside passionate educators, creators, marketers, and innovators who are committed to delivering world-class learning experiences and making education more accessible around the world.
Ready to Help Shape the Future of Online Learning?
If you're looking for more than just another instructional design role—if you want to collaborate with industry experts, create meaningful educational experiences, and make a lasting impact on learners around the world—we'd love to hear from you.
Apply today and become part of ELVTR's next chapter of growth.
ELVTR is proud to be an equal opportunity employer committed to creating a diverse and inclusive workplace for all.
Location: Remote - US
The role:
As Senior Product Marketing Manager for Newsela Threads & Themes, you will drive the go-to-market (GTM) strategy, positioning, messaging, and cross-functional execution for Newsela’s fast-growing ELA Core Curriculum portfolio. Core ELA is a key growth area for Newsela as we expand beyond supplemental digital resources into a full core curriculum.
This is not a standard product launch role. You will lead complex, high-impact GTM initiatives spanning national and state-level core curriculum launches while helping shape scalable GTM processes, strengthen cross-functional alignment, and drive business growth.
As the voice of the customer and market expert for Core ELA, you will translate buyer insights, competitive intelligence, and market trends into actionable GTM and Account-Based Marketing (ABM) strategies, differentiated positioning, and impactful sales enablement. You will balance strategic ownership with hands-on execution, developing compelling messaging and customer-facing materials that support adoption and revenue growth.
Why you’ll love this role…
Lead Strategic GTM Execution:
Architect, lead, and execute end-to-end GTM strategies for national and state-level core curriculum launches, driving market awareness, demand generation, customer adoption, and revenue growth.
Own Positioning, Messaging & Persona Development:
Define and evolve the core positioning, value propositions, and messaging architecture for Newsela Threads & Themes. Map out key buyer personas across the K–12 purchasing hierarchy and align messaging directly to their specific pain points and buying triggers.
Drive Market, Competitor & Customer Intelligence:
Serve as the definitive voice of the customer and market expert for Core ELA. Deeply analyze buyer behavior, district decision-making cycles, and competitive offerings, translating these insights into actionable strategies that directly inform product roadmaps, sales motions, and marketing programs.
Drive Account-Based Marketing (ABM) & Field Alignment:
Partner closely with Sales, Revenue Marketing, and RevOps to build and execute high-touch ABM strategies targeting high-value district adoption opportunities, state-level adoptions, and key curriculum decision-makers.
Enable Revenue Teams & Sales Motions:
Translate market and persona insights into high-impact sales enablement—equipping Sales and Customer Success teams with pitch decks, product training, competitive battlecards, print sample kits, and objection-handling guides to win core curriculum deals.
Shape Operational Workflows:
Partner cross-functionally with Product, Sales, RevOps, Content, and Marketing to establish and optimize GTM processes, communication cadences, and operating models that improve alignment and execution.
Build Thought Leadership & Content Marketing:
Champion the instructional vision of Newsela Threads & Themes. Develop thought leadership assets, white papers, content marketing campaigns, and educator resources that position Newsela as a premier provider in the K–12 Core ELA space.
Collateral & Multi-Channel Content Execution:
Translate strategic positioning and messaging into compelling customer-facing content across sales collateral, digital channels, campaigns, and enablement resources, ensuring consistency and alignment with GTM objectives.
Measure & Optimize GTM Performance:
Define success metrics, evaluate GTM effectiveness, and leverage performance insights to optimize strategies, improve customer adoption, and drive business results.
Why you’re a great fit:
7+ years of experience in product marketing, go-to-market strategy, or related marketing roles, with demonstrated success leading complex product launches and cross-functional initiatives.
Deep Buyer & Market Expertise:
Thorough understanding of K–12 education buying cycles, district procurement processes, and key personas (district leaders, curriculum directors, and educators). Proven track record of leveraging buyer insights and competitive intelligence to influence GTM strategy and sales motions.
GTM Strategy & Business Impact:
Proven track record of developing and executing GTM strategies that drive measurable business outcomes, including market adoption, customer engagement, and revenue growth.
Mastery of Positioning & Messaging:
Exceptional ability to distill complex core curriculum capabilities, instructional frameworks, and research into clear, differentiated positioning and customer-centric messaging.
Strategic Thinker + Execution Focus:
Proven ability to independently develop and execute complex GTM strategies, influence cross-functional priorities, and translate strategic positioning into compelling customer-facing materials across multiple channels.
Cross-Functional Partner & Leader:
Demonstrated ability to lead and influence cross-functional stakeholders, drive strategic alignment, and establish effective working relationships across Sales, Product, RevOps, and Marketing.
Messaging & Content Application:
Exceptional written communication and storytelling skills, with demonstrated ability to translate complex product capabilities and strategic positioning into clear, compelling messaging across customer-facing channels.
This role requires travel approximately twice per quarter to support key business initiatives, customer engagements, and cross-functional collaboration.
All offers of employment are contingent upon the successful completion of a background check as part of our pre-employment process.
Why you’ll love working at Newsela:
Health & Wellness:
Comprehensive medical benefits with employer contribution to premiums and to HSA accounts. Additional benefits such as gym reimbursement, pet insurance, free access to the Calm app, Rocket Lawyer and more to help you stay healthy: mind, body, and soul.
Work From Home:
We are a fully remote company. We provide a monthly tech stipend to support your WFH needs!
Supporting ALL Families:
Inclusive benefits to support you and your family, including parental leave, fertility support, adoption, and more!
Financial Wellbeing:
Invest in your future with our 401(k) plan, which includes a employer match to help you build long-term financial security.
Time Off:
Flexible PTO, paid sick time off, company holidays plus winter break (Dec 24th - Jan 1st).
Professional Development:
Newsela offers an annual learning and development allowance to employees to attend external training sessions, classes, workshops, conferences, and educational materials to foster professional growth within their current role and career aspirations at Newsela.
Make A Difference:
No matter your role or department, the work you do each day helps share the future of education and improves the lives of students and teachers.
About Newsela:
Newsela is a leading education technology company dedicated to meaningful classroom learning for every student. We deliver integrated, AI-powered solutions designed to unlock student engagement, empower teachers, and drive meaningful learning outcomes. Our suite of products supports knowledge and skill development, writing practice, daily instruction, assessment, and data-informed decision-making across K–12 classrooms. Grounded in learning science research, Newsela’s solutions integrate content, assessment, and analytics to help educators track progress, understand student outcomes, and deliver high-impact instruction that supports every learner.
#LI-Remote
Final compensation will be determined based on the candidate’s individual skills, qualifications, and experience. Total compensation for this role also includes incentive stock options and benefits.
Base Compensation Range
$117,000
—
$130,000 USD
Location: United Kingdom; Brazil; United Arab Emirates; Ireland; Peru; Sweden; Colombia; Argentina; Romania; Cyprus; Switzerland; Portugal; Lithuania; South Africa; Czech Republic; Canada; Hungary; Mexico; Chile; Poland; Spain; Bulgaria
Workplace: Remote
BUILDING THE FUTURE OF OPEN FINANCE
Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.
THE TEAM
Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.
Growth at Kraken is being rebuilt around an AI-native platform. Instead of people manually building audiences, writing copy, adjusting budgets, and scheduling sends, agents find opportunities, make decisions, and execute across paid, organic, and lifecycle channels. They learn from every result and keep going.
People still run the system. Operators use a central hub to set the rules the agents follow, review and approve what they produce, and handle exceptions when something doesn’t fit. The platform also has to work across many markets and languages, and it operates in a regulated industry, so there are compliance checks and approval steps built in.
The team is a small, cross-functional group of growth, product, and engineering people who build this platform and run it day to day. We ship often, learn fast, and raise the quality bar with every release. You will work most closely with the engineers building the platform, the product team defining how operators use it, and the operators who rely on it every day. QA and operations is how the whole team knows the platform can be trusted.
THE OPPORTUNITY
You will own day-to-day operations and QA for our internal growth platform. You test it, catch problems before our customers do, keep approvals and exception queues moving, and report on how it’s performing. You will work closely with product, engineering and operators to make sure the platform works and keeps working.
- This is a hands-on, detail-focused role. You will spend your days in the product, testing what’s new, checking what should already work, and writing up what you find so it gets fixed.
- Test the platform regularly. Cover new releases, rule changes, and edge cases, and run regression checks to make sure existing features still work.
- Find bugs and document them clearly, with steps to reproduce, severity, and impact. Follow them through until engineering fixes them and you’ve verified the fix.
- Monitor platform performance and agent activity, flag anything that looks wrong, and escalate it to the right person.
- Work the approval queues daily. Keep items moving and make sure nothing is left unreviewed.
- Check agent output against defined checklists and standards, and escalate anything unclear or risky.Note where flows are confusing or inconsistent, and flag them to the team.
- Write and maintain documentation: test plans, QA checklists, runbooks, and release notes.
WHAT YOU BRING
- Experience in QA, testing, operations, support, or analytics, ideally on a software product or complex system
- Exceptional attention to detail. You notice what others miss and double-check your work.
- A structured approach to testing. You can create and follow a test plan, and think about what could break.
- Clear written communication. Your bug reports and documentation should be easy for anyone to follow.
- Comfort with data. You can read a dashboard and tell when a number looks off.
- Fast learner. You pick up new tools and systems quickly and ask thoughtful questions.
- AI-native habits. You use AI tools in your own work every day, and you’re curious about where they get things wrong.
- Prompt engineering curiosity, you don't need to be an engineer, but you are willing to learn how to communicate with AI systems precisely and improve their outputs
- Reliability. You keep to a routine, keep your queues clear, and tell people early when something is stuck.
NICE TO HAVES
- Experience testing software products or AI and LLM-based tools
- Familiarity with Jira, Mixpanel, or similar tools
- Exposure to marketing, CRM, or lifecycle messaging workflows
- Interest in fintech or crypto
Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.
Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.
We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
OUR COMMITMENT
Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto.
We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision.
As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
Stay connected
Follow us on X https://twitter.com/krakenfx
Learn on the Kraken Blog https://blog.kraken.com/#:~:text=Enter%20your%20email%20address
Connect on LinkedIn https://www.linkedin.com/company/kraken-exchange/
Candidate Privacy Notice https://www.kraken.com/legal/candidate-privacy-notice
seniorToronto, Canada
УдалённоseniorСША; You must be based in, and authorized to work in, the United States
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
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Tokyo, Japan; This requires someone who thrives in ambiguous environments and can work effectively across time zones; Experience working in and building a growing region, while navigating across time zones with US-based headquarters
seniorSeoul, South Korea
ГибридseniorSydney
ГибридseniorAustin, TX
УдалённоRemote (United States)
УдалённоRemote (United States)
УдалённоRemote (Canada)
УдалённоEurope; Portugal; France; United Kingdom; Spain; Israel; The Netherlands
УдалённоUnited States; Charlotte; Chicago; Seattle; Austin; Atlanta; New York; Boston; Columbus; San Francisco; Dallas
San Francisco, CA | New York City, NY
УдалённоUkraine; Flexibility to collaborate across multiple time zones
УдалённоThis is a full-time, remote role for candidates based in South Africa; Flexibility to collaborate across multiple time zones
УдалённоseniorRemote - US
УдалённоUnited Kingdom; Brazil; United Arab Emirates; Ireland; Peru; Sweden; Colombia; Argentina; Romania; Cyprus; Switzerland; Portugal; Lithuania; South Africa; Czech Republic; Canada; Hungary; Mexico; Chile; Poland; Spain; Bulgaria; We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance