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Location: Farringdon, London, United Kingdom The Customer Success Manager (CSM) performs a key role in driving the health, retention, and growth of Retail clients– measured by various indicators of customer health including NPS (Net promoter Score) and by the Gross Renewal Rate (GRR). Primary Responsibilities Work with your assigned clients to build a mutually agreed upon ‘Success Plan’ with performance objectives and critical milestones Build and sustain relationships with key stakeholders and decision makers, including C-level executives in assigned accounts with the goal of becoming a trusted advisor throughout the client base Conduct Executive Business Reviews to understand current adoption and deployment, business relationship and general issues and leverage them to better position company’s full portfolio for expansion Facilitate the involvement of the broader company’s family including Support, Product Management, Product Development, Services, Marketing, Partners and Solution Engineering to ensure client success and to meet account performance objectives / customers’ expectations Work with clients and Marketing to create referenceable accounts, case studies, webinars and more Drive attendance to company events Encourages participation in global and regional user events; leverages online and in-person customer events to share leading best practices. Key Success Criteria Track record of exceeding renewal targets and client satisfaction ratings Ability to articulate to clients a clear return of investment and maintain high customer satisfaction ratings measured through NPS Drive customer satisfaction by aligning with the client’s Key Performance Indicators (KPIs) Drive Customer References, Webinars & Case Study generation Skills Bachelor’s Degree 3-5 year’s experience in Customer Success, Account Management, Retail Pricing, or Merchandising Experience in Corporate Retail (merchandising), Consumer Packaged Goods/FMCG, Retail Strong interpersonal skills Proven track record of successfully selling and servicing customers and managing ongoing customer relationships Fluent and professional communication skills (verbal, written, and presentation) in English. Additional European languages beneficial Proficiency with Office productivity and CRM software. Readiness to travel up to 25% annually. Communication/Negotiation: Become a trusted advisor to our clients. Establish regular communication cadence with internal and external key stakeholders including C-suite. Coordinate activities throughout client lifecycle including ongoing education, services, and operational delivery objectives. Experience negotiating high value, multi-year agreements. Problem Solving: Educate clients on the offering strategy and roadmap and provide advice on how to best leverage the offering based on understanding of client needs. Solicits client feedback on solution and provides input to Services, Support, Development, Operations and Offering Management Drive Save action plans around at-risk accounts

Location: Dubai, United Arab Emirates; Singapore; New Delhi, India; Jakarta, Indonesia; Naypyidaw, Myanmar; Sharjah, United Arab Emirates Apt Resources, a well-known recruitment company, is seeking a friendly and outgoing Restaurant Hostess to join the team of one of their clients who have several restaurants in Dubai. As a Hostess, you will be responsible for creating a warm and welcoming environment for their guests, ensuring their dining experience is memorable. You will be the first point of contact for guests and will play a crucial role in providing exceptional customer service. Responsibilities Greet guests as they enter the restaurant, providing a warm and friendly welcome Manage the reservation system effectively, ensuring all bookings are organized Coordinate with the restaurant staff to ensure smooth and efficient dining service Communicate menu options to guests and answer any questions they may have Assist in seating guests and ensuring they are comfortable throughout their visit Manage guest complaints and resolve any issues in a professional manner Keep the restaurant organized and tidy, ensuring high levels of cleanliness Requirements Proven experience as a Restaurant Hostess or in a similar role Exceptional customer service and communication skills Understanding of restaurant operations and excellent organizational abilities Ability to handle a fast-paced environment and manage multiple priorities A positive attitude and friendly demeanor towards guests Flexibility to work in evenings and on weekends High school diploma or equivalent education level. Benefits AED 3000 to 3500 + 400 Food allowance + 350 to 500 (Service charge Avg) + 600-800 Credit card tips + free Accommodation + Transport + uniforms + Health insurance + air ticket (once every two years) + Paid leave as per UAE laws

Location: Dubai, United Arab Emirates; Nairobi, Kenya; Pretoria, South Africa; Windhoek, Namibia; Gaborone, Botswana Apt Resources, a well-known recruitment company, is seeking a friendly and outgoing Restaurant Hostess to join the team of one of their clients who have several restaurants in Dubai. As a Hostess, you will be responsible for creating a warm and welcoming environment for their guests, ensuring their dining experience is memorable. You will be the first point of contact for guests and will play a crucial role in providing exceptional customer service. Responsibilities Greet guests as they enter the restaurant, providing a warm and friendly welcome Manage the reservation system effectively, ensuring all bookings are organized Coordinate with the restaurant staff to ensure smooth and efficient dining service Communicate menu options to guests and answer any questions they may have Assist in seating guests and ensuring they are comfortable throughout their visit Manage guest complaints and resolve any issues in a professional manner Keep the restaurant organized and tidy, ensuring high levels of cleanliness Requirements Proven experience as a Restaurant Hostess or in a similar role Exceptional customer service and communication skills Understanding of restaurant operations and excellent organizational abilities Ability to handle a fast-paced environment and manage multiple priorities A positive attitude and friendly demeanor towards guests Flexibility to work in evenings and on weekends High school diploma or equivalent education level. Benefits AED 3000 to 3500 + 400 Food allowance + 350 to 500 (Service charge Avg) + 600-800 Credit card tips + free Accommodation + Transport + uniforms + Health insurance + air ticket ( once every two years) + Paid leave as per UAE laws

Location: ROYAL CARIBBEAN GROUP, Worldwide ISMIRA Agency actively recruiting for position YOUTH STAFF onboard Royal Caribbean Cruises. Youth Staff organizes and leads youth activities, ages 6 months -17 years, in designated activity centers, assigned areas and throughout the vessel by performing the following essential duties and responsibilities. BENEFITS: Work in Royal Caribbean Cruises Ltd. named one of the Top-Rated Workplaces Earn recognition and career advancement opportunities Travel around the World Experience working with more than 72 nationalities Permanent job with contract 6-8 months onboard followed by 60 days of vacation Save Money as you do not pay for food and accommodation on board Competitive salary (find out when apply)Visa fee will be reimbursed on board Medical insurance provided during contract RESPONSABILITIES: Participates in embarkation procedures by disseminating information regarding the Adventure Ocean Program, Youth Evacuation Plan, and directing and escorting guests to staterooms. Determines the activities to initiate based on the ages and the needs of the children assigned to participate in the scheduled activity. Organized and leads a variety of established age appropriate activities. Acts as a role model for the youth with regard to leadership, friendliness, diplomacy, honesty, fair play, sportsmanship and open-mindedness. Exercises discretion and good judgment when interacting with the children. Maintains a constant awareness of the children’s whereabouts and their safety. Intervenes when a conflict arises or when a child needs extra attention or assistance in order to enjoy the activities. Responds to any type of emergency. Directs children in eating, resting, and toileting. Helps children develop habits of caring for own clothing and picking up and putting away toys and books. Maintains discipline within assigned group to ensure safety precautions are followed. Serves meals and refreshments to children and regulates rest periods. Communicates with parents in a tactful and courteous manner to generate a high level of comfort. Acts as liaison between the Youth Activities Manager and the parents. Keeps current on children trends regarding music, dance crazes, fads, computer games, reading materials and physical activities. Organizes teen-related activities. Performs Disc Jockey duties for teen parties. Operates audio equipment to play music and keeps inventory of music library. REQUIREMENTS: Bachelor’s degree in education, recreation or related field from an accredited university or college or the international equivalent. Three to five years experience working with large groups of youths ages 6 months -17 years. Experience working in school sponsored youth groups, YMCA, camps or similar positions preferred. Minimum 21 years old Master of Ceremonies experience preferred. Ability to coordinate and instruct recreational sports and activities for large groups and/or individual sessions. Ability to provide one-on-one rock climbing wall instruction. Rock climbing (manual belay) certification preferred. Ability to provide one-on-one Flowrider instruction, Ultra Voyager Class only preferred. Experience in the operation and maintenance of the Flowrider or other similar water park equipment, preferred for Ultra Voyager Class only. Knowledge of the rules of basketball, volleyball, golf, ping-pong, shuffle board, etc. Fluent ENGLISH language level NOTE: Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇺🇦 🇪🇺 For 🇲🇩 🇬🇪 🇧🇾 🇷🇺 additional security / background check may be required Last updated: June 28, 2024 You can submit your Resume here by pushing APPLY TO POSITION button If you are not sure what position to apply for, you may instead submit a general application here and we will advise you: https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions

Location: ROYAL CARIBBEAN GROUP, Worldwide ISMIRA Agency actively recruiting for position SPORT STAFF onboard Royal Caribbean Cruises. The Sport Staff leads and participates in a variety of Sports Deck and Cruise Director activities and duties such as climbing wall, Flowrider (FR Class), in-line skating, golf simulator, volleyball, basketball, golf course, ping pong, shuffle board, theme nights, spot lights, gangway etc. by performing the following essential duties and responsibilities. BENEFITS: Work in Royal Caribbean Cruises Ltd. named one of the Top-Rated Workplaces Earn recognition and career advancement opportunities Travel around the World Experience working with more than 72 nationalities Permanent job with contract 6-8 months onboard followed by 60 days of vacation Save Money as you do not pay for food and accommodation on board Competitive salary (find out when apply)Visa fee will be reimbursed on board Medical insurance provided during contract RESPONSIBILITIES: Maintains continual interaction with the guests. Hosts and participates in adult and family recreational programs and activities. Promotes and serves as Master of Ceremonies in Sports Deck activities, and Vitality programs. Issues equipment to guests for: climbing wall, in-line skating, golf simulator, Flowrider (FR class), volleyball, basketball, golf course, ping pong, shuffle board, etc. Explains and demonstrates use of apparatus and equipment for: climbing wall, in-line skating, golf simulator, Flowrider and any other related activities. Leads Vitality classes and events. Organizes and conducts tournaments. May serve or participate as master of ceremonies. Explains and demonstrates principles, techniques, and methods of regulating movement of body, hands, or feet to achieve proficiency in activity. Observes guests during activities to detect and correct mistakes. Evaluates guests’ physical condition to participate in various sport and fitness activities. Explains and enforces safety rules and regulations. Responds and reports any type of emergency. Assembles and disassembles equipment and props required for activities. Returns items to storage area. Performs regular inventory of all equipment and supplies. Determines if equipment requires replacement or repair. Maintains the Sports Deck in a clean and orderly fashion. Posts current daily information, hours of operation, activities, etc. for the benefit of the guests. Adhering to USPH ship requirements. Responds to guest complaints in a considerate, professional and positive manner by showing concern and listening actively. Takes ownership of guest concerns, by following-up and ensuring complaints are resolved to the guest’s satisfaction. Prepares all required reports utilizing the computer equipment. Attends meetings, training activities, courses and all other work-related activities as required. Socializes with guests in public areas at all times in accordance with Royal Caribbean International’s Gold Anchor Standards. Visits guest lounges at specified times to converse with as many guests as possible in the time allotted. Operates spotlight equipment for production shows according to instructions as needed, when stage staff are required to perform duties backstage. Attends mandatory rehearsals as required. REQUIREMENTS: Minimum one year recent experience as physical fitness and/or recreational sports instructor with background with resorts, sports facilities or related recreational facilities required. Minimum 21 years old Master of Ceremonies experience preferred. Ability to coordinate and instruct recreational sports and activities for large groups and/or individual sessions. Ability to provide one-on-one rock climbing wall instruction. Rock climbing (manual belay) certification preferred. Ability to provide one-on-one Flowrider instruction, Ultra Voyager Class only preferred. Experience in the operation and maintenance of the Flowrider or other similar water park equipment, preferred for Ultra Voyager Class only. Knowledge of the rules of basketball, volleyball, golf, ping-pong, shuffle board, etc. Fluent ENGLISH language level NOTE: Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇺🇦 🇪🇺 For 🇲🇩 🇬🇪 🇧🇾 🇷🇺 additional security / background check may be required Last updated: March 15, 2024 You can submit your Resume here by pushing APPLY TO POSITION button If you are not sure what position to apply for, you may instead submit a general application here and we will advise you: https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions

Location: ROYAL CARIBBEAN GROUP, Worldwide ISMIRA Agency actively recruiting for position International Ambassador onboard Royal Caribbean Cruises. The International Ambassador manages the international program onboard the vessel to provide language assistance and translation to non-English speaking guests in order for them to understand and enjoy all aspects of the cruise experience. BENEFITS: Work in Royal Caribbean Cruises Ltd. named one of the Top-Rated Workplaces Earn recognition and career advancement opportunities Travel around the World Experience working with more than 72 nationalities Permanent job with contract 6-8 months onboard followed by 60 days of vacation Save Money as you do not pay for food and accommodation on board Competitive salary (find out when apply) Visa fee will be reimbursed on board Medical insurance provided during contract RESPONSABILITIES: Manages and coordinates the international program throughout all 1. service related departments onboard the vessel. This includes coordinating the distribution of in-stateroom materials and all in-language notices prepared for guests. Assists guests with translating spoken passages, documents, and other material from one language to another. Provides consecutive or simultaneous translation between languages. As schedule permits visits international guests during dinner to provide assistance.. Prepares all varieties of documents and announcements including the daily Cruise Compass in the five core languages utilizing the professionally translated copy deck. Reviews and ensures the accuracy of all materials distributed to guests. Attends desk hours in the designated area. Provides a variety of translation and interpretation services for guests requiring language assistance. Answers inquiries, offers suggestions, and provides descriptive literature in various languages pertaining to shore excursions, onboard activities, entertainment, etc. as provided by onboard divisions and Marketing. Identifies shipboard employees who speak other languages which may be required to assist guests with translation. Makes announcements in the appropriate core languages over the public announcement system. Serves as host and/or verbal translator for any type of event or activity with a large number of non-English speaking guests. This includes but is not limited to, the Welcome Aboard Show, Farewell Show, Cruise Staff Cocktail Shows, out island activities, charters, affinity, promotional, and incentive groups, presentations, and various theme night arrangements. Works closely with the Guest Services staff with all aspects of Customs and Immigration during the embarkation and debarkation process. Conducts individual or group presentations to international guests regarding the arrival and departure procedures. Disseminates information, directs and escorts guests to staterooms and or exits. May provide translation for Customs and Immigration Officers. Prepares a variety of reports and letters utilizing company's computer system and equipment. REQUIREMENTS: Ability to utilize proven multi lingual customer service skills by exercising authority and discretion to satisfy guests (some of whom will require high levels of discretion, patience, tact and diplomacy) in a manner consistent with Royal Caribbean International’s The Royal Way. Ability to speak, read and write clearly, distinctly and cordially in English, plus at least three additional languages such as Spanish, Italian, French, German or Portuguese. Additional language mix may also be one of the following: Japanese, Korean, Finnish, Swedish, Danish, Chinese and Russian. A language proficiency test may be required Ability to read and write English, plus at least two additional languages stated above, in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers Ability to pay close attention to detail. Working knowledge of computers with e-mail and business related software packages such as word processing and spreadsheet applications, knowledge to operate all office equipment and ability to perform basic math functions with regard to product and service pricing Minimum two years front of house managerial/operational experience in a hotel, cruise line or hospitality industry related field preferred or Bachelor’s degree in hospitality management, business administration or related field from an accredited college, university or the international equivalent preferred. Flexibility to manage change and ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the Guest Services division operation Should harbor a flexible outlook towards placement throughout the fleet, considering changing fleet-wide operational business needs. NOTE: Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇺🇦 🇪🇺 For 🇲🇩 🇬🇪 🇧🇾 🇷🇺 additional security / background check may be required Last updated: March 15, 2024 You can submit your Resume here by pushing APPLY TO POSITION button If you are not sure what position to apply for, you may instead submit a general application here and we will advise you: https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions

Location: ROYAL CARIBBEAN GROUP, Worldwide ISMIRA AGENCY actively recruiting for position CRUISE PROGRAMS ADMINISTRATOR FOR ROYAL CARIBBEAN CRUISES! The Cruise Programs Administrator assists the Cruise Director with minor to moderate administrative and clerical work. Administratively supports the Cruise Director's division and oversees Wedding and Vow Renewal program. BENEFITS: Work in Royal Caribbean Cruises Ltd. named one of the Top-Rated Workplaces Earn recognition and career advancement opportunities Travel around the World Experience working with more than 72 nationalities Permanent job with contract 6-8 months onboard followed by 60 days of vacation Save Money as you do not pay for food and accommodation on board Competitive salary (find out when apply) Visa fee will be reimbursed on board Medical insurance provided during contract RESPONSABILITIES: Collaborates with the Cruise Director to review the requirements 1. of the day’s administration and any other company related correspondence, notices, policies, procedures, and other related details. Administratively supports the Cruise Director’s management team, including the Activities Manager, Adventure Ocean Manager, Open Deck Manager/Sports Supervisor, Head Broadcast Technician and Stage and Production Manager(s). Assists with the administration of Bingo per SQM & The Royal Way (GAS). Bingo Inventory/Ordering - Performing a physical audit inventory at the beginning of each voyage. Placing orders through Crunchtime, on a per voyage basis for Bingo cards, Bingo toys, t-shirts and other Bingo related items. Sponsored Sessions of Bingo. Assist the Activities Manager with sponsored sessions of Bingo. Manages wedding program in association with The Wedding Experience: Receive settlements from shoreside personnel, update with changes and return updated settlements to shoreside. Manages administrative duties concerning the following guest programs: Lecturers, Clergy, Honeymooners, Make A Wish, Diamond Theater experience and Explorer Academy. Maintains guest library and card room inventory, including ordering additional books for library, maintaining library catalogue, and ordering additional materials as needed. Understands the Cruise Director Division’s budget, monitors the balance scorecard drill down and all budget related requests by the Cruise Director. Performs administrative duties such as screening telephone calls, answering and sending emails, making and coordinating appointments, scheduling meetings and maintaining filing systems. Takes minutes at meetings and distributes as necessary. Utilizes spreadsheet software packages for basic mathematical formulas and graphic presentation of information. All other correspondence as requested by Cruise Director. Reviews guest comments, revenue and rating reports. Compiles analysis and reports for all meetings on behalf of the Cruise Director. Maintains voyage files. Manages inventories including gifts and prizes, craft supplies, office inventory and uniforms. Creates all purchasing requisitions on behalf of the Cruise Director’s Management Team, including Activities Manager, Adventure Ocean Manager, Open Deck Manager/Sports Supervisor, Head Broadcast Technician and Stage and Production Manager(s). Etc. REQUIREMENTS: 2-3 years Administrative experience required Minimum two contracts completed with experience with an administrative background preferred. Event planning experience required Customer service skills required Working knowledge of computers, internet access and the ability to navigate within a variety of software packages such as Word, Excel, Lotus Notes, PowerPoint, Encore, Kronos, Crunchtime, AMOS and Adobe Page Maker. Utilizes spreadsheet software packages for basic mathematical formulas and graphic presentation of information Analytical ability relating to budgetary requirements, coursework or professional experience preferred. Bachelor’s degree with an emphasis on Business Administration, or equivalent experience preferred. Ability to type 40–50 words per minute. Command of the English language with excellent spelling, punctuation and grammar skills. Knowledge of standard office procedures and organizational skills. Ability o to operate basic office equipment, including telephone, copy machine, fax, adding machine, etc. Excellent interpersonal skills to communicate with all levels of management and employees Minimum 21 years old NOTE: Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇺🇦 🇪🇺 For 🇲🇩 🇬🇪 🇧🇾 🇷🇺 additional security / background check may be required Last updated: March 15, 2024 You can submit your Resume here by pushing APPLY TO POSITION button If you are not sure what position to apply for, you may instead submit a general application here and we will advise you: https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions

Location: ROYAL CARIBBEAN GROUP, Worldwide ISMIRA Agency actively recruiting for position Crew Relation Specialist for Royal Caribbean Group! Crew Relation Specialist - is responsible for providing administrative support to the HR division for crew related issues. Manages the berthing and par level processes for all crew members and provides reports for each voyage. Coordinates the crew emergency plan numbers. Assists the Crew Administrator with Crew Immigration/Customs with specific duties during the sign-on & sign-off process. This includes assigning name badges and cabin keys at sign-on and collecting these at sign-off. Responsibilities include coordinating repatriation for all crew by providing re-employment letters. Processes all employee cruise requests with shoreside. Organizes crew activities/events and manages crew welfare. Performs HR administrative duties as directed by the HR Manager. BENEFITS: Travel around the World Experience working with more than 72 nationalities Permanent job with contract 6-8 months onboard followed by 60 days of vacation Save Money as you do not pay for food and accommodation on board Competitive salary (find out when apply) Visa fee will be reimbursed on board Professional growth Medical insurance provided during contract Work in Royal Caribbean Cruises Ltd. named one of the Top-Rated Workplaces RESPONSABILITIES This consists of physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and crew areas. Provides information and services to shipboard employees with regards to orientating, assigning and retrieving berthing, equipment, and written literature. Issues cabins and bulk assignments to all Officers, Staff and Crew. Records all cabin and crew changes and prepares berthing report for each voyage. Assigns crew emergency numbers, name badges and cabin keys. Collects all items when shipboard employees sign-off. Assists with the crew sign-on and sign-off process, as directed by the Crew Admin. Manager, reviewing immigration documentation such as passports, visas, Alien Resident Cards (ARC), Letters of Re-Employment, etc. to determine validity of documents. Refers unusual documentation to the Crew Admin. Manager and HR Manager. Ensure accuracy of employee records Conducts/coordinates weekly cabin inspections and reports discrepancies. With the full support of the HR team, helps organize and delivers activities for the crew that foster good shipboard employee morale. Assists in managing the Crew Welfare Fund. REQUIREMENTS: Minimum 1 year prior administrative experience within a hospitality industry Working knowledge of onboard computer systems, internet access, and the ability to navigate within variety software packages such as MS Office Fluent in conversational & written English, hospitable with a positive attitude Minimum 21 years old Minimum 1 year prior administrative experience within a hospitality industry Completion of high school or basic education equivalency preferred. Working knowledge of onboard computer systems, internet access, and the ability to navigate within variety software packages such as MS Office Ability to work positively and cooperatively in a diverse team environment and to interact with a wide variety of ethnic diversity. Excellent interpersonal and people skills NOTE: Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇺🇦 🇪🇺 For 🇲🇩 🇬🇪 🇧🇾 🇷🇺 additional security / background check may be required Last updated: March 15, 2024 You can submit your Resume here by pushing APPLY TO POSITION button If you are not sure what position to apply for, you may instead submit a general application here and we will advise you: https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions

Location: ROYAL CARIBBEAN GROUP, Worldwide ISMIRA Agency actively recruiting for position RESTAURANT HOSTESS for CELEBRITY CRUISES! The Restaurant Hostess is responsible for the pre voyage dining coordination (table assignments). Coordinates Celebrity Select Dining table assignments and welcomes guest at the entrance. Consistently exhibits personal qualities of style, elegance, poise and grace, while maintaining a positive attitude in a professional and friendly manner. BENEFITS: Work in Royal Caribbean Cruises Ltd. named one of the Top-Rated Workplaces Earn recognition and career advancement opportunities Travel around the World Experience working with more than 72 nationalities Permanent job with contract 26 weeks onboard followed by 8 weeks of vacation Save money as you do not pay for food and accommodation on board Competitive salary (find out when apply) Flight tickets will be provided by the company Visa fee will be reimbursed on board Medical insurance provided during contract RESPONSABILITIES: Ensures that pre voyage table assignments are created as per Celebrity Cruises’ Shipboard Dining Coordination Manual and the dining coordination check list. Understands thoroughly the company’s food and service standards, anticipating and fulfilling guests’ needs. Responsible for keeping track of all special orders and special occasions such as birthdays or anniversaries at the Celebrity Select Dining. He/she communicates all the special orders to the wait staff to ensure the necessary ordered items such as special meals and cakes are delivered. Has basic knowledge of wines and wine service. Is aware of, and/or acquires the necessary knowledge to comply with the ship’s standard operation, in order to assist guests and crew members with inquiries. Maintains a professional presence when faced with adverse situations and when coordinating many functions simultaneously. Guest facing communication is professional, on brand and visually appealing. Is a role model for others and serves as a positive ambassador of Celebrity Cruises. Exhibits professional leadership presence, positive energy and passion in all situations. Brings out the best in his/her team through authenticity, care and humility. REQUIREMENTS: Minimum of 2 years’ experience combination of F&B experience and Hostess / Receptionist / Front Desk in an upscale hotel, resort, cruise ship or convention banqueting service (shipboard experience preferred, but not mandatory). Very good level of English language. In addition to English, able to speak 1 of the following languages is required; Italian, Spanish, French, and German. At this moment exception - possible with English only Exceptional customer service skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively. Must have excellent typing skills. Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, or related programs. Must be able to work under pressure and unsupervised · Excellent customer service and guest resolution skills required. Minimum 21 years old. NOTE: Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇺🇦 🇪🇺 For 🇲🇩 🇬🇪 🇧🇾 🇷🇺 additional security / background check may be required Last updated: March 15, 2024 You can submit your Resume here by pushing APPLY TO POSITION button If you are not sure what position to apply for, you may instead submit a general application here and we will advise you: https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-position

Location: ROYAL CARIBBEAN GROUP, Worldwide ISMIRA Agency actively recruiting for position PUBLIC HEALTH OFFICER for CELEBRITY CRUISES! The Public Health Officer is responsible for the onboard coordination and execution of RCG’s onboard public health program, ensuring the company’s public health and infectious disease prevention standards are met and/or exceeded to maximize crewmember and guest health and safety. They will provide onboard guidance to ensure ongoing regulatory readiness as required by US and international public health standards, as well as internal RCG policies (SQM). BENEFITS: Work in Royal Caribbean Cruises Ltd. named one of the Top-Rated Workplaces Earn recognition and career advancement opportunities Travel around the World Experience working with more than 72 nationalities Permanent job with contract 6-8 months onboard followed by 60 days of vacation Save Money as you do not pay for food and accommodation on board Competitive salary (find out when apply) Visa fee will be reimbursed on board Medical insurance provided during contract RESPONSIBILITIES: Provides expert guidance onboard to ensure ongoing regulatory readiness for US and international Public Health standards, e.g., USPH VSP, Public Health Canada, EU SHIPSAN, Brazilian ANVISA, etc., as well as internally for SQM. Serves as the subject matter expert and as an educational resource for onboard personnel. Provides real-time feedback to the ship’s Executive Committee and shoreside Public Health leadership on opportunities for improvement when realized Conducts public health surveys to ensure ongoing regulatory readiness in all guest, crew and working areas, including but not limited to the following functional areas: Food and Beverage, Housekeeping, Spa, Child Activity Center, Medical Facility, Potable Water and Recreational Water Facilities and Integrated Pest Management. Reviews USPH inspection reports and corrective actions for compliance and uniformity. Coordinates with shoreside Public Health and assists in expediting these corrective actions. Assists as needed in the investigation and mitigation of infectious disease outbreaks. Builds strong interdisciplinary shipboard partnerships to support and assist in providing a safe environment for guests and crew. Works closely with shoreside Public Health leadership in the dissemination of educational materials. Supports onboard personnel directly by providing guidance, education, and mentoring as needed. Role models professional leadership behavior while interacting with the crew and ship leadership Oversees Public Health Risk Assessments twice annually, with additional assessments whenever ships are repositioning, or as needed due to other events, e.g., construction, disease outbreaks, weather changes, global conflicts, etc. Stays abreast of all public health-related policy and protocol changes, and communicates that information in a timely manner to the fleet. Serves as a pivotal communication point in relaying information and guidance from shoreside to the ships, as well as providing feedback and information back to shoreside. Ensures compliance with the latest shoreside public health policies and procedures. Supports policy/procedural changes for continuous quality improvement through analysis of the ship’s public health-related data. Uses epidemiologic principles and practices for regular and systematic collection, analysis, investigation and reporting of infection data based on standard CDC definitions. Assists in identifying trends, celebrates successes, and creates action plans as warranted. REQUIREMENTS: Bachelor’s degree or international equivalent from an accredited institution. Demonstrated shipboard managerial and leadership experience. 2-years' minimum experience in Public Health, Food & Beverage, Microbiology or Environmental Health and Safety 2-years' minimum shipboard experience on the same position Ability to fulfill the above mentioned Key Responsibilities and all reasonable company requests. While performing the duties of this job, the shipboard employee is regularly required to stand for prolonged periods using computer systems; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee must continually lift and/or move up to 50 pounds. Fluent ENGLISH skills - both spoken and written Minimum 21 years old NOTE: Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇺🇦 🇪🇺 For 🇲🇩 🇬🇪 🇧🇾 🇷🇺 additional security / background check may be required Last updated: September 12, 2024 If you are not sure what position to apply for, you may instead submit a general application here and we will advise you: https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions

Location: ROYAL CARIBBEAN GROUP, Worldwide ISMIRA Agency actively recruiting for position CONCIEGE for CELEBRITY CRUISES! The Concierge is responsible for ‘Delivering the Wow’ while providing a variety of personalized services and information to entitled guests inquiring at the Concierge Lounge. Actively listens and extends assistance in order to resolve all guest issues and concerns. A strong guest satisfaction disposition is mandatory, a people person with a great sense of humor. Concierge must possess outstanding hospitality, focused customer service, strong communication and organizational skills and effective decision-making abilities. Maintaining a high level of professional appearance and demeanor at all times is essential. BENEFITS: Work in Royal Caribbean Cruises Ltd. named one of the Top-Rated Workplaces Earn recognition and career advancement opportunities Travel around the World Experience working with more than 72 nationalities Permanent job with contract 6-8 months onboard followed by 60 days of vacation Save Money as you do not pay for food and accommodation on board Competitive salary (find out when apply) Visa fee will be reimbursed on board Medical insurance provided during contract RESPONSIBILITIES: All duties and responsibilities are to be performed in accordance with Celebrity Cruises WAYS standards, Standards of Excellence, Public Health guidelines, Key Performance Indicators, environmental, and safety policies in any area of the ship required Acts as primary contact, advocate and representative for all guests, with increased focus on the V.I.P list, Loyalty, Groups and Concierge Class, reacting efficiently and effectively to achieve impeccable results. Accountable owners of the seamless execution of all Group, Loyalty and Concierge events, their organization and the stakeholders who facilitate. Collaborates with all key stakeholders within the Loyalty, Group and Concierge Class experience, forging strong lines of communication with all departmental heads, port vendors, port specific offerings and services to provide bespoke solutions to any guest requests, preferences, arrangements and resolution to service failures Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening Maintains the physical appearance and ambiance of the Concierge lounge, Loyalty Spaces and conference rooms and materials ensuring a clean organized, fully stocked, welcoming and luxury environment Maintains complete knowledge of all brand features, ship related information, revenue products, information, voyage/destination related information, guest information and preferences Coordinates guests’ special requests for personalized services, such as transportation, restaurant reservations, various activities and services, wine, spa, shore excursions, flowers, tailor service, and baby-sitting etc. As an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guest and crew following WAYS philosophy and takes full ownership of all guest and crew occurrences that require direction and leadership REQUIREMENTS: Minimum of two (2) years guest facing service experience in a luxury environment which commits to extensive concern resolution, concierge service, loyalty or events programming. Combination of education equivalent to high school diploma or any other source of education, training or experience that provides the required knowledge, skills and abilities. Confident, well-groomed appearance with a warm and welcoming demeanor. Strong emotional intelligence required with resourceful thinking and a working knowledge of conflict resolution, food and beverages and the ability to confidently speak on and properly serve such items. Ability to fulfill the above mentioned Key Responsibilities and all reasonable company requests. NOTE: Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇺🇦 🇪🇺 For 🇲🇩 🇬🇪 🇧🇾 🇷🇺 additional security / background check may be required Last updated: March 15, 2024 You can submit your Resume here by pushing APPLY TO POSITION button If you are not sure what position to apply for, you may instead submit a general application here and we will advise you: https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions

Location: ROYAL CARIBBEAN GROUP, Worldwide ISMIRA Agency actively recruiting for position ASSISTANT MAITRE D` for CELEBRITY CRUISES! The Assistant MAITRE D` assists the Restaurant Manager in the supervision of the Restaurant personnel ensuring total guest satisfaction regarding food quality and service in accordance with company policies. BENEFITS: Work in Royal Caribbean Cruises Ltd. named one of the Top-Rated Workplaces Earn recognition and career advancement opportunities Travel around the World Experience working with more than 72 nationalities Permanent job with contract 6-8 months onboard followed by 60 days of vacation Save Money as you do not pay for food and accommodation on board Competitive salary (find out when apply) Visa fee will be reimbursed on board Medical insurance provided during contract RESPONSABILITIES: Directs, coaches, supports, supervises and evaluates (in conjunction with the Restaurant Manager) the performance of all direct reports. Individual will be responsible and held accountable for a section of the Restaurant and other specific duties assigned by the Restaurant Manager. When assigned to work in the Midnight Buffet he/she will be responsible for the check in and coordination of the Restaurant personnel, assigning their respective duties (working in conjunction with the Assistant Food Manager). Must be thoroughly versed with the company’s high food and service standards, anticipating and fulfilling guests’ needs. Visits every table of his/her section on a daily basis, ensuring guests are totally satisfied with the food and service. Recognizes guests by their names and personally takes care of all special requests and VIPs in his/her section. Responsible for keeping track of all special occasions such as birthdays or anniversaries and ordering the respective amenities for the celebration. Notifies the Restaurant Manager of any unhappy or difficult guests in his section for further follow up. Ensures that the Restaurant personnel follow company policies at all times regarding uniforms, personal appearance and hygiene. Has sound knowledge of wines and wine service and whenever necessary assists the Wine Sommelier with wine service. Takes an active role in the training program for the Restaurant personnel, especially with newly hired personnel, giving them the necessary guidance to successfully integrate into the team. REQUIREMENTS: Minimum of five to eight years hospitality management experience in an upscale hotel, resort. Ship board experience is mandatory required. Very strong management skills in a multicultural and dynamic environment. Very strong communication, problem solving, decision making, and interpersonal skills. Superior customer service, teambuilding and conflict resolution skills. Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques. Strong planning, coaching, organizing, staffing, controlling, and evaluating skills. Intermediate computer software skills required. Possess a good understanding of basic accounting principles such as numbering flow, “Debits/Credits”, adjusting entries and corrections. Good level of English language. Minimum 21 years old. NOTE: Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇺🇦 🇪🇺 For 🇲🇩 🇬🇪 🇧🇾 🇷🇺 additional security / background check may be required Last updated: March 15, 2024 You can submit your Resume here by pushing APPLY TO POSITION button If you are not sure what position to apply for, you may instead submit a general application here and we will advise you: https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-position

Location: CARNIVAL CRUISE LINE, Worldwide ISMIRA Agency actively recruiting for position Security Officer for Carnival Cruise Line! The Security Officer role will be a vital piece to overview the vessel security team and to ensure that all aspects of Company’s Occupational Health and Safety (Oh&S) Policy and Procedures are effectively applied during working activities onboard. Conditions: free food and accommodation on board First joining ticket is provided by company medical insurance provided during the work contract contract 5 months, followed by 2 months vacation Activities for crew Opportunity to save money and travel while working Meet new friends from all over the world No safety certificates needed Great chance to show yourself and build a career Duties and responsibilities: Implementation of the measures as per Ship Security Plan (SSP) and international, national, corporate and company requirements and the orders of the direct superiors Support the Ship Security Officer (SSO)/Chief Security Officer in delivering of security related familiarization for all crew and for personnel with designated security duties Performing frequent security assessments, including the revision of the SSP (in liaison with the SSO) Undertaking regular security inspections of the ship to ensure that appropriate security measures are maintained Conducting of crime prevention and any crime scene management / investigation on board the ship according to company regulations Management of the security filing system Coordination of the Security Team for daily routine operations Ensuring the proper operation, testing and maintenance of the security equipment Planning and execution of security drills and security exercises Point of contact for port security personnel / security authorities, acting as first first responder in case of physical conflicts and leader of the Active Assailant Response Team, in case of threats involving an armed assailant Responsible for the master key management and responsible for the gangway security setup and ensuring the standard quality of the security screening, both onboard and shore side Performing body check of persons by using the AMD, HHDM and physical search techniques, responsible for baggage / luggage search / screening at the ships entrances by X-Ray or other means Keeping up good communication and transparency between TMs onboard the ship Any additional assignment at discretion of the Captain and/or Chief Security Officer Requirements: Minimum of 1 year of security experience mandatory – Army/Maritime/Aviation/Police or Hotel Security environment. The Security Guard should have experience in physical security with special emphasis on access control, security screening methods, security screening equipment operation and training ability (x-ray, metal detector, explosives/narcotics detection). The Security Guard must have the ability to operate in a multinational environment. Organizational skills combined with literacy and basic knowledge of computers is preferred for this position. Minimum 21 years old. Good level of English language. NOTE: Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇲🇩 🇰🇿 🇦🇲 🇬🇪 🇦🇿 🇹🇯 🇺🇦 🇷🇺 🇧🇾 Last updated: July 30, 2024 You can submit your Resume here pushing APPLY TO POSITION button If you are not sure what position to apply for, you may instead submit general application here and we will advise you: https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions

Location: CARNIVAL CRUISE LINE, Worldwide ISMIRA Agency actively recruiting for position MAITRE'D for Carnival Cruise Line! The Maître D' plays a critical role in the ship's dining operations, working closely with the Sr. Maître D' and Restaurant Operations Manager. The Maître D' actively enhances the service staff's efficiency through scheduling, communication, and training strategies, exceeding guest expectations and increasing revenue. They foster engagement, equity, diversity, and inclusion, promoting open communication and learning among team members. Conditions: free food and accommodation on board First joining ticket is provided by company medical insurance provided during the work contract contract 6-8 months, followed by 2 months vacation Activities for crew Opportunity to save money and travel while working Meet new friends from all over the world No safety certificates needed Great chance to show yourself and build a career Duties and responsibilities: Supervise all restaurant activities onboard the ship, particularly in inclusive main dining rooms and Lido, while ensuring compliance with company standards and overseeing seamless coordination of inclusive dining venues to provide exceptional guest experiences during various dining events. Support the Sr. Maître D' and Restaurant Operations Manager in monitoring, updating, and adjusting server schedules according to operational needs, ensuring optimal man-hour distribution. Administer dining room reservations, ensuring proper and timely execution, and accommodate special dining requests when possible. Deliver professional speeches during dinner in the main dining room and during other dining events, providing informative content and promoting alternative dining venues. The Maître D' may also be required to participate in various events to promote dining services onboard the ship. Oversee the performance of restaurant employees, management, and service staff. Actively engage in facilitating and planning training for all restaurant employees, including management and service staff, to ensure a well-trained and high-performing team. Be fully versed in all restaurant reservation systems, XDining, POS-CSS, SailorMate, CrunchTime, InfoShip, SeaMS, MenuMate and any other systems essential for the efficient management of dining operations onboard the ship. Maintain adherence to mandatory knowledge, procedures, and policies while ensuring consistency in service, revenue generation, and a healthy working environment. Ensure compliance with all health, environmental, safety, and security procedures in all dining venues onboard the ship, upholding the highest standards of quality and safety. Requirements: Degree/Diploma in Hotel Management / Hospitality or other similar vocational education. Mandatory previous ship experience of working on restaurant management position! Extensive wine and fine dining service standard knowledge required with minimum 3 years’ experience in a high volume Hotel / Restaurant / Cruise Line (4+ star) serving contemporary international cuisine in a similar setting. Minimum 3 years Supervisory or Management experience in a  Restaurant. Previous experience with managing employees. Ability to work under pressure with minimal supervisor Good level of English language Age: min. 21 years old Strong communication skills and comfortable speaking to English speaking guests ⠀ Hospitable, positive attitude, motivated ⠀ NOTE: Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇲🇩 🇰🇿 🇦🇲 🇬🇪 🇦🇿 🇹🇯 🇺🇦 🇷🇺 🇧🇾 Last updated: July 4, 2024 You can submit your Resume here pushing APPLY TO POSITION button If you are not sure what position to apply for, you may instead submit general application here and we will advise you: https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions

Location: CARNIVAL CRUISE LINE, Worldwide ISMIRA Agency actively recruiting for position Finance Specialist for Carnival Cruise Line! Finance Specialist supports the finance team by recording on board coats and revenue data performing audits and providing financial data and analysis to the operating departments. Conditions: free food and accommodation on board First joining ticket is provided by company medical insurance provided during the work contract contract 6-8 months, followed by 2 months vacation Activities for crew Opportunity to save money and travel while working Meet new friends from all over the world No safety certificates needed Great chance to show yourself and build a career Duties and responsibilities: Oversees the automated revenue accounting processes. Activates and closes revenue voyages in relevant systems. Ensures sales data from the Point of Sales system balances with the Sail & Sign payment system. Identifies, researches and corrects all discrepancies on a daily basis. Monitors and manages guest and crew payment accounts, ensuring a form of payment is available at all times. Processes the ordering and receiving of goods on board via the designated on board inventory management system and reports variances to shipboard and shore side management. Conducts periodic audits of inventories in various storage locations. Performs end of voyage posting to close the period in the on-board inventory management system. Serves as administrator of all on board financial systems, provides end user support and performs tests during new deployments and special projects. Troubleshoots system issues, coordinates with the shipboard and shore side I/S teams to resolve these issues Trains new Finance Specialists in all job functions and generates training performance evaluations. Requirements: Degree/diploma in Accounting, Finance or Business Administration. Minimum 2 years’ experience in a finance related position. Shipboard Experience is a plus. Good level of English language Age: min. 21 years old Strong work ethic, uncompromising integrity, as well as a high level of respect for all individuals. Attention to detail, excellent organizational and interpersonal skills. Strong analytical and communication skills.⠀ NOTE: Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇲🇩 🇰🇿 🇦🇲 🇬🇪 🇦🇿 🇹🇯 🇺🇦 🇷🇺 🇧🇾 Last updated: January 16, 2024 You can submit your Resume here pushing APPLY TO POSITION button If you are not sure what position to apply for, you may instead submit general application here and we will advise you: https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions

Location: CARNIVAL CRUISE LINE, Worldwide ISMIRA Agency actively recruiting for position Assistant Maitre'D for Carnival Cruise Line! An Assistant Maître’ds looks after our Team Dining areas and Lido restaurant ensuring the smooth operation and guest and Team Member satisfaction. Overseeing a team of Assistant Waiters you will be keen to develop their skills and assist them to progress to the nest step in their careers. You will understand the importance of following procedures and policies and adhere to all safety and environmental regulations and trainings on-board. Conditions: free food and accommodation on board First joining ticket is provided by company medical insurance provided during the work contract contract 6-8 months, followed by 2 months vacation Activities for crew Opportunity to save money and travel while working Meet new friends from all over the world No safety certificates needed Great chance to show yourself and build a career Duties and responsibilities: The Assistant Maitre d’ is assigned to Room Service (including banqueting) in the day. He/she is responsible to oversee the two Team Headwaiters during the day in the back dining room. Work in the guest dining room for dinner. To monitor room service employee’s attendance, attitude, cleanliness, neatness, and service. To communicate effectively and timely with Room Service personnel regarding procedural changes and upcoming events. To check all trays for correct set-up To ensure that all equipment and fixtures in Room Service are in a clean condition and the floors are clean. To conduct orientation for all F&B Servers and Operators assigned to Room Service To establish and maintain operating par stocks for silverware and equipment. To ensure that all inventories for Room Service are accurate and submitted in a timely manner. To liaise with the Groups Coordinator to ensure that all group functions are set up as per specification and replenishing done in a timely manner. To ensure that all wheelchairs are positioned in the proper locations and staff is aware of the procedures for wheelchair duty on board (and in the terminal building). To monitor and control the cost in Room Service. To monitor the distribution of beverages for in-cabin service and spot check the stock of room service beverages available. Bathrobes To monitor and support any team that needs assistance at dinner, with the view of maintaining smooth service and guest satisfaction. To liaise with Senior Maitre d’ regarding all crew matters and follow up where necessary. To ensure that evaluations for F&B Servers in Room Service and Employee Dining Rooms are made and have them countersigned by the Maitre d’. To ensure United States Public Health standards are met and carried out as standard. Requirements: Degree/Diploma in Hotel Management / Hospitality or other similar vocational education. Previous experience with managing employees of different cultures and nationalities is an added preference. Extensive wine and fine dining service standard knowledge required with minimum 2 years’ experience in a high volume Hotel / Restaurant / Cruise Line (4+ star) serving contemporary international cuisine in a similar setting. Minimum 3 years Supervisory or Management experience in a  Restaurant. Preferably previous experience of working for a Cruise Line. Ability to work under pressure with minimal supervisor Good level of English language Age: min. 21 years old Strong communication skills and comfortable speaking to English speaking guests ⠀ Hospitable, positive attitude, motivated ⠀ NOTE: Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇲🇩 🇰🇿 🇦🇲 🇬🇪 🇦🇿 🇹🇯 🇺🇦 🇷🇺 🇧🇾 Last updated: July 4, 2024 You can submit your Resume here pushing APPLY TO POSITION button If you are not sure what position to apply for, you may instead submit general application here and we will advise you: https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions

Location: CARNIVAL CRUISE LINE, Worldwide ISMIRA Agency actively recruiting for position Assistant Food and Beverage Manager for Carnival Cruise Line! Assistant Food and Beverage Manager will support the Food Operations Manager in the overall operations of food production, auxiliary guest services, and in planning, organizing, and executing assigned tasks. Conditions: free food and accommodation on board First joining ticket is provided by company medical insurance provided during the work contract contract 6-8 months, followed by 2 months vacation Activities for crew Opportunity to save money and travel while working Meet new friends from all over the world No safety certificates needed Great chance to show yourself and build a career Duties and responsibilities: Lead by example, always keeping the Carnival Vision statement, Culture Essentials, and Values always at the forefront Ensure compliance, auditing, and managing of all regulatory procedures and protocols as outlined in GHESS and VSP Manual Section 7 as applicable to the position and department Ensure operational galley efficiency and excellence during service periods are achieved in collaboration with Auxiliary, Culinary, and Restaurant teams. Manage breakdown and subsequent washdown of galleys after service Assist the Food Operations manager in monitoring and management of all Food Operations areas Management of supply financial plans with a focus on ensuring expenditures are maintained within set parameters both monthly and fiscally Management of supply ordering and issuing with an understanding of the difference between master and non-master supply orders. Ensuring that minimal storeroom inventory levels on all food operations supply items are maintained Managing all applicable supply operational inventory levels and setting up operational inventory par levels as required Monitor & prepare Funtime records and schedules in due compliance with the MLC regulations as it relates to the Auxiliary and Food Ops management positions Oversee the monitor all galley equipment to ensure that they are handled and used as per policy and operating parameters to prevent breakdowns. Conduct and monitor scheduled maintenance of galley equipment in coordination with the Culinary Arts and technical team Investigating route cause malfunctioning of equipment by reviewing spare parts ordered and the ability to garner the needed cost of repairs information if needed. Update work order status and repair requests to ensure that the equipment is repaired in a timely manner. Communicate and escalate long pending work orders to FOM. Lead & engage with Galley supervisors and galley attendants in objectively driven briefings and training. Consistently track Galley Attendants' progression to promotions and successful completion of tests & training ETC as per Job Description. Requirements: Diploma or degree in hospitality, hotel management, or other related field or relevant technical training and experience Minimum 3 years of supervisory or management experience within the food operations department of a cruise ship, resort, or full-service hotel Previous ship experience is a plus Good level of English language Age: min. 21 years old Strong communication skills and comfortable speaking to English speaking guests ⠀ Hospitable, positive attitude, motivated ⠀ NOTE: Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇲🇩 🇰🇿 🇦🇲 🇬🇪 🇦🇿 🇹🇯 🇺🇦 🇷🇺 🇧🇾 Last updated: January 16, 2024 You can submit your Resume here pushing APPLY TO POSITION button If you are not sure what position to apply for, you may instead submit general application here and we will advise you: https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions

Location: Riyadh, Saudi Arabia Müller's Solutions is seeking an experienced and highly motivated Senior Account Manager to join our diverse team. In this role, you will be responsible for managing and expanding relationships with key accounts, ensuring customer satisfaction, and driving revenue growth. You will serve as the main point of contact for clients, understanding their needs and offering tailored solutions that align with our service offerings. Your ability to nurture relationships, identify business opportunities, and execute effective sales strategies will be crucial in enhancing client partnerships and achieving business goals. We value a results-oriented approach and welcome innovative ideas that will contribute to our continued success. Key Responsibilities: Responsible for managing stakeholder relationships and serving as the primary point of contact for all communications related to data analysis, reporting, and dashboards. Oversees requests concerning the data lifecycle and data consumption, ensuring timely delivery of insights and alignment with organizational objectives. Acts as a coordinator to facilitate collaboration between data teams and stakeholders. Manage a portfolio of key client accounts to ensure their needs are met and expectations exceeded. Develop a thorough understanding of clients' business objectives and challenges to offer relevant solutions. Identify opportunities for upselling and cross-selling additional services. Collaborate with internal teams to ensure timely delivery and quality of services to clients. Prepare regular reports on account status and performance metrics for internal stakeholders. Conduct regular client meetings to review account performance, gather feedback, and address any issues. Stay informed about industry trends, competitor activities, and market challenges to strategically position Müller's Solutions. Achieve sales targets and contribute to the overall growth strategy of the company. Requirements Bachelor’s degree in Business Administration, Marketing, or a related field; a master’s degree is a plus. Minimum of 5 to 7 years of experience in account management or sales, preferably within the IT solutions industry. Proven track record of successfully managing key accounts and driving growth. Excellent communication and interpersonal skills to build lasting client relationships. Strong negotiation and presentation abilities. Results-driven, self-motivated, and capable of working independently. Ability to analyze data and market trends to inform decisions. Willingness to travel as required for client meetings and industry events. Familiarity with CRM software and sales management tools.