Location: Houston, United States
We are EnerMech, a specialist service company that delivers safe, integrated solutions for complex energy projects. For over 50 years, we have supported our clients across the world with unrivalled expertise, equipment, and technology throughout the entire asset lifecycle – both offshore and onshore.
Operating through our global business lines of Energy Solutions, Infrastructure & Industrial Solutions, and Lifting Solutions, we provide a broad range of specialist services including cranes, lifting, fluid power, training, equipment rental, pipeline, process, subsea, and valve services.
At EnerMech, we are driven by operational excellence, innovation, and technical expertise, delivering value through integrated solutions that reduce risk, improve efficiency, and enhance performance for our customers worldwide.
The opportunity:
This is an exciting opportunity to lead the Finance function across the Americas and play a key role in shaping the region's financial performance and future growth. As a trusted partner to senior leadership, you will provide strategic financial insight, drive strong governance and compliance, and ensure the delivery of accurate and timely reporting.
You will lead and develop a high-performing finance team, champion process improvement and automation initiatives, and help create scalable, efficient ways of working. This role offers the chance to influence business decisions, strengthen financial controls, and make a lasting impact across the organization.
Key Responsibilities:
Own the monthly, quarterly and year-end close for the geography, aligned with the Group timetable; coordinate business, Project Accounting and SSC teams (AP, O2C and R2R) to deliver complete and accurate results.
Review monthly financial performance, including revenue, margin, operating costs, balance sheet and cash flow; investigate material variances and provide clear commentary and actions to management.
Support the annual budget, strategic planning and periodic forecasting processes, challenging assumptions and ensuring alignment between operational plans and financial outcomes.
Review and approve balance sheet reconciliations and journals in line with delegated authority; ensure aged, unsupported or unreconciled items are resolved promptly.
Establish and maintain the reconciliation framework with Group Finance, including account risk assessment, ownership, frequency, methodology and escalation requirements.
Monitor accounting classifications, cost coding, accruals, provisions, revenue recognition and other key accounting judgements to ensure compliance with Group policy and applicable standards.
Lead preparation and coordination of statutory financial statements, external audits and regulatory filings for the geography, working with Group Finance and external advisers as required.
Coordinate tax compliance and tax accounting requirements, including forecasting tax liabilities and supporting corporate, indirect, payroll and other local tax matters with specialist advisers and Group Tax.
Manage the finance control environment, including control testing, remediation, policy compliance and delivery of training where required.
Act as an escalation and approval point for core finance activities, including FX revaluation, non-PO invoices, credit notes, vendor reconciliations, account clearing and payments, in accordance with authority levels and segregation-of-duties requirements.
Partner with Treasury and the business on cash management, customer collections, vendor payment planning, liquidity forecasting and working-capital improvement.
Support CAPEX governance, including financial evaluation, approval support, tracking of spend and post-investment review, where appropriate.
Identify, assess and escalate financial risks, including currency, credit, liquidity, political, operational and compliance risks, and coordinate appropriate mitigation actions.
Provide technical accounting guidance and support the assessment and implementation of new or revised accounting policies and standards, escalating complex matters to Group Finance where appropriate.
Maintain complete, audit-ready documentation for statutory audits, government inspections, regulatory submissions and other legal or compliance requirements.
Agree service governance, performance expectations and ways of working with the SSC; review service quality, resolve escalations and drive measurable process improvements.
Support ERP, reporting and finance-transformation initiatives, including requirements definition, testing, implementation, control design and adoption.
Build effective relationships with operational leaders and central functions, providing timely financial advice and ensuring finance issues are resolved at the appropriate level.
Requirements
Professional accounting qualification (e.g. CA, ACA, ACCA, CIMA, CPA or equivalent).
Substantial post-qualification experience in financial control, reporting or a comparable senior finance role, ideally within a multi-entity or international organisation.
Demonstrated ownership of month-end close, balance sheet control, statutory reporting, audit and internal controls.
Experience leading and developing a finance team and working effectively with shared-service or outsourced finance teams.
Working knowledge of budgeting, forecasting, cash flow, working capital, tax coordination and financial risk management.
Strong ERP and financial reporting systems experience; experience supporting systems or finance-transformation initiatives is desirable.
Advanced Microsoft Excel capability; Power BI or comparable data-visualisation/reporting experience is desirable.
Benefits
At EnerMech, you'll join a global organisation where innovation, collaboration and technical excellence drive everything we do. You'll have the opportunity to influence business strategy, develop long-term customer partnerships and contribute to some of the world's most challenging energy and industrial projects.
We offer a collaborative and entrepreneurial environment where commercial leadership is valued, professional development is encouraged and your contribution will directly support the continued growth and success of our business.
Diversity & Inclusion
EnerMech is committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applications from candidates of all backgrounds and experiences.
Houston, United States; We welcome applications from candidates of all backgrounds and experiences
Location: Ghent, Belgium
D-ploy is a dynamic IT and Engineering Solutions company operating across the EMEA region, including Switzerland, Germany, Czech Republic, Austria, the UK, and the UK, and the USA. We are committed to delivering reliable and efficient services to our clients through strong partnerships and a people-focused culture.
We are looking for an experienced
Senior Transformation PMO
to support complex transformation initiatives, strengthen program governance, and drive alignment across multiple strategic projects.
The ideal candidate is a highly structured, proactive professional with strong stakeholder management skills, a strategic mindset, and the ability to translate complex transformation objectives into actionable plans and measurable outcomes.
Responsibilities
Coordinate strategic transformation initiatives, including M&A activities and integration-related projects.
Establish and maintain effective governance frameworks across programs, projects, and IT service delivery initiatives.
Drive communication, collaboration, and alignment between program managers, service owners, technical teams, and senior stakeholders.
Ensure consistency in project management practices, including reporting, documentation, risk management, and milestone tracking.
Support the development and implementation of Product Ownership standards and capability delivery frameworks.
Proactively manage risks, dependencies, and delivery challenges, ensuring accountability and alignment with strategic objectives.
Requirements
Bachelor's or Master's degree in Business Administration, Information Technology, Engineering, Project Management, or a related field.
Extensive experience in senior PMO, program management, or transformation management roles within complex international organizations.
Proven experience supporting large-scale business or IT transformation initiatives, ideally involving M&A or post-merger integration.
Strong understanding of program governance, IT service delivery frameworks, and project management methodologies.
Experience establishing or improving PMO standards, reporting structures, governance processes, and delivery practices.
Good understanding of Product Ownership principles, Agile methodologies, and capability delivery models.
Excellent communication, stakeholder management, and influencing skills, including experience working with senior leadership.
Strong analytical and problem-solving abilities, with a proactive, structured, and independent working style.
Experience working in highly structured or quality-driven environments is considered an advantage.
Fluency in English, both written and spoken.
PMP, PRINCE2, MSP, or equivalent project/program management certification is considered an advantage.
Valid criminal record extract, not older than three months, required.
Benefits
Broad range of tasks and responsibilities
Friendly and international working environment
Professional development opportunities
Referral program (“Fishing for Friends”)
Company-sponsored events
Is IT in your DNA?
Location: Ghent, Belgium
D-ploy is a dynamic IT and Engineering Solutions company operating across the EMEA region, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA. We are committed to delivering reliable and efficient services to our clients through strong partnerships and a people-focused culture.
We are looking for an experienced
Project Manager – Workplace Services
to lead and coordinate IT workplace initiatives, strengthen service governance, and ensure the successful delivery of projects within a dynamic international environment.
The ideal candidate is a highly organized, proactive professional with strong project delivery experience, excellent stakeholder management skills, and the ability to drive cross-functional initiatives while ensuring alignment with business objectives and operational requirements.
Responsibilities
Lead and coordinate IT workplace projects, including end-user computing, device lifecycle management, workplace technologies, and related IT services.
Establish and maintain structured Workplace Services governance, ensuring clear ownership, defined processes, and alignment with organizational standards.
Coordinate internal teams, external vendors, and service providers to ensure effective collaboration and successful project execution.
Manage project plans, milestones, risks, dependencies, and escalations, driving accountability and timely resolution of delivery challenges.
Ensure consistent communication, reporting, and alignment across technical teams, service owners, business stakeholders, and senior management.
Ensure project activities follow established change management procedures, documentation standards, and applicable compliance requirements.
Requirements
Bachelor's or Master's degree in Information Technology, Computer Science, Engineering, Business Administration, or a related field.
Extensive experience in IT project management, preferably within Workplace Services, End-User Computing (EUC), or enterprise IT environments.
Proven track record of successfully delivering complex, cross-functional IT workplace projects in international organizations.
Solid understanding of modern workplace technologies, endpoint management, device lifecycle processes, and IT service delivery.
Experience coordinating internal technical teams, external vendors, and managed service providers.
Strong knowledge of project management methodologies, governance frameworks, and IT service management principles.
Experience working in complex, process-driven environments with strong governance, quality, and compliance standards is considered an advantage.
Excellent stakeholder management, communication, negotiation, and organizational skills.
Ability to manage multiple priorities, drive accountability, and work independently in a fast-paced environment.
Fluency in English, both written and spoken.
PMP, PRINCE2, or equivalent project management certification is considered an advantage.
Valid criminal record extract, not older than three months, required.
Benefits
Broad range of tasks and responsibilities
Friendly and international working environment
Professional development opportunities
Referral program (“Fishing for Friends”)
Company-sponsored events
Is IT in your DNA?
Location: Ghent, Belgium
D-ploy is a dynamic IT and Engineering Solutions company operating across the EMEA region, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA. We are committed to delivering reliable and efficient services to our clients through strong partnerships and a people-focused culture.
We are looking for an experienced
Project Manager – Network Services
to lead and coordinate IT infrastructure and network-related projects within a dynamic international environment.
The ideal candidate is a highly organized, proactive professional with strong project delivery experience, excellent stakeholder management skills, and the ability to drive complex initiatives while ensuring alignment with business objectives and operational requirements.
Responsibilities
Lead and coordinate network infrastructure and connectivity-related projects, ensuring delivery within agreed scope, timelines, and quality standards.
Establish and maintain structured Network Services governance, ensuring clear ownership, defined processes, and alignment with organizational standards.
Coordinate internal teams, external vendors, and service providers to ensure effective collaboration and project execution.
Manage project plans, milestones, risks, dependencies, and escalations, driving accountability and timely resolution of delivery challenges.
Ensure consistent communication and reporting across technical teams, service owners, and senior stakeholders.
Ensure project activities follow established change management procedures, documentation standards, and applicable compliance requirements.
Requirements
Bachelor's or Master's degree in Information Technology, Computer Science, Engineering, Business Administration, or a related field.
Extensive experience in IT project management, preferably within network infrastructure, connectivity, or enterprise IT services.
Proven track record of successfully delivering complex, cross-functional IT infrastructure projects in international environments.
Solid understanding of enterprise networking concepts, network services, and IT infrastructure operations.
Experience coordinating internal technical teams, external vendors, and managed service providers.
Strong knowledge of project management methodologies, governance frameworks, and IT service management principles.
Experience working in complex, process-driven environments with strong governance, quality, and compliance standards is considered an advantage.
Excellent stakeholder management, communication, negotiation, and organizational skills.
Ability to manage multiple priorities, drive accountability, and work independently in a fast-paced environment.
Fluency in English, both written and spoken.
PMP, PRINCE2, or equivalent project management certification is considered an advantage.
Valid criminal record extract, not older than three months, required.
Benefits
Broad range of tasks and responsibilities
Friendly and international working environment
Professional development opportunities
Referral program (“Fishing for Friends”)
Company-sponsored events
Is IT in your DNA?
Location: Dubai, United Arab Emirates
We are looking for a highly experienced and technology-driven
Senior Procurement Officer
to join our real estate development team. This role is ideal for a procurement professional who understands traditional procurement operations and can leverage
AI, automation tools, and digital workflows to streamline and automate procurement processes
.
The successful candidate will manage procurement activities, coordinate with suppliers and vendors, negotiate commercial terms, and ensure the timely procurement of materials and services. In addition, they will identify manual, repetitive, and inefficient processes within the procurement department and implement practical automation solutions to improve efficiency, accuracy, transparency, and cost control.
Candidates with experience in
real estate development, construction, contracting, or engineering projects
will be strongly preferred.
Key Responsibilities
Procurement & Vendor Management
Manage end-to-end procurement activities, from identifying requirements and sourcing suppliers to purchase orders, delivery coordination, and invoice verification.
Source, evaluate, negotiate with, and maintain relationships with vendors, suppliers, contractors, and service providers.
Obtain and compare quotations, prepare bid comparisons, and recommend suppliers based on price, quality, lead time, reliability, and contractual terms.
Negotiate pricing, payment terms, delivery schedules, and other commercial conditions to achieve cost savings.
Coordinate with project, engineering, finance, and site teams to understand procurement requirements and ensure timely availability of materials and services.
Manage purchase requisitions, purchase orders, supplier documentation, delivery tracking, and invoice coordination.
Maintain an updated supplier database, procurement records, contracts, and pricing information.
Monitor supplier performance, resolve procurement-related issues, and ensure compliance with company policies and approval procedures.
Support procurement planning, budget control, cost analysis, and reporting.
Where applicable, manage procurement of construction materials, building supplies, MEP materials, equipment, subcontracted services, and other project-related requirements.
AI, Automation & Process Improvement
Review existing procurement workflows and identify opportunities to automate manual and repetitive tasks.
Design and implement AI-powered and rule-based workflows for procurement operations.
Automate processes such as purchase requisitions, quotation collection and comparison, purchase order preparation, supplier onboarding, document processing, approval workflows, and procurement reporting.
Implement automated extraction and processing of information from quotations, invoices, purchase orders, contracts, and other supplier documents.
Use AI tools to assist with supplier research, quotation analysis, document summarisation, procurement reporting, and data organisation.
Develop automated tracking systems for purchase requests, order status, delivery timelines, pending approvals, contract expiry dates, and supplier follow-ups.
Integrate procurement workflows with existing ERP systems, spreadsheets, databases, and other business tools wherever feasible.
Establish automated alerts, dashboards, and reports to improve visibility into procurement costs, supplier performance, order status, and potential delays.
Identify opportunities to reduce processing time, manual data entry, errors, and unnecessary administrative work.
Work with relevant stakeholders to implement, test, document, and continuously improve automation solutions.
Ensure appropriate human review, data accuracy, confidentiality, and approval controls for AI-assisted procurement decisions.
Requirements
Minimum
5+ years of experience in procurement, purchasing, or supply chain operations
, preferably in real estate development, construction, contracting, or engineering.
Strong practical knowledge of end-to-end procurement processes and supplier/vendor management.
Demonstrated experience implementing
AI tools, workflow automation, or digital process improvements
in procurement or related business operations.
Ability to identify manual processes and independently develop practical solutions to automate them.
Hands-on familiarity with AI tools and automation platforms such as ChatGPT, Claude, Microsoft Power Automate, Make, Zapier, n8n, or equivalent tools.
Experience with Excel automation, structured data processing, document extraction, reporting, and workflow integration.
Strong understanding of quotation comparison, purchase orders, supplier negotiations, procurement documentation, delivery tracking, and cost control.
Experience working with ERP, procurement management, accounting, or inventory systems is an advantage.
Strong analytical, organisational, negotiation, and problem-solving skills.
Ability to work independently, manage multiple priorities, and collaborate across departments.
A practical, improvement-oriented mindset with the ability to turn automation ideas into working solutions.
Previous procurement experience with a real estate developer, construction company, or main contractor.
Familiarity with construction materials, MEP procurement, subcontractor sourcing, and project-based purchasing.
Experience automating purchase-to-pay workflows, supplier documentation, invoice processing, or approval systems.
Ability to demonstrate previous automation projects, measurable efficiency improvements, or workflow examples.
We are looking for someone who can do more than manage purchasing activities -
we need a procurement professional who can transform how the department operates through AI and automation.
Benefits
Competitive salary package based on experience and expertise.
Employment visa and medical insurance, in accordance with company policy.
Annual leave and other benefits in accordance with UAE Labour Law.
Opportunity to lead and implement AI-driven procurement transformation initiatives.
Professional development and exposure to emerging AI and automation technologies.
Opportunity to work on real estate development and construction-related procurement projects.
Collaborative working environment with opportunities to work closely with procurement, finance, engineering, and project teams.
Opportunity to make a measurable impact by improving operational efficiency, reducing manual work, and optimising procurement costs.
Career growth opportunities within a growing real estate development company.
Location: Tbilisi, Georgia
We are looking for an experienced and results-driven
Head of Sales
to lead and grow our sales operations in Tbilisi, Georgia. The ideal candidate will have a strong background in sales leadership, team management, and revenue generation, with the ability to develop effective sales strategies, drive performance, and achieve business targets.
Experience in real estate or other target-driven industries, such as banking, automotive, premium retail, or hospitality, will be an advantage.
Key Responsibilities
Develop and implement sales strategies to achieve revenue targets and business objectives.
Lead, manage, and motivate the sales team to consistently meet and exceed targets.
Recruit, train, and develop sales professionals to build a high-performing team.
Monitor sales performance, conversion rates, and key performance indicators (KPIs).
Establish and maintain effective sales processes, pipelines, and reporting systems.
Identify new business opportunities and implement strategies to increase market share.
Oversee lead management, follow-ups, client relationships, and deal closures.
Analyse market trends, competitor activities, and customer requirements to improve sales performance.
Prepare regular sales reports and provide performance updates to senior management.
Ensure accountability, productivity, and continuous improvement across the sales team.
Requirements
Proven experience in a senior sales leadership role, preferably as a Head of Sales, Sales Director, or Sales Team Leader.
Strong track record of achieving sales targets and driving revenue growth.
Previous experience managing, motivating, and developing sales teams.
Experience in real estate, banking, automotive, premium retail, hospitality, or other target-driven industries is preferred.
Strong knowledge of sales strategies, lead conversion, pipeline management, and performance tracking.
Excellent leadership, negotiation, communication, and decision-making skills.
Ability to work in a fast-paced, target-oriented environment.
Strong analytical skills and proficiency in sales reporting and CRM systems.
Fluency in Russian is required.
Knowledge of Georgian and English will be an advantage.
Candidates must be willing to work on-site in Tbilisi, Georgia.
Benefits
Opportunity to lead and develop a sales team in a growing business.
Competitive compensation package, based on experience.
Performance-based incentives linked to sales results.
Professional growth and career development opportunities.
A dynamic and results-oriented working environment.
Активно искать и «открывать»: Заниматься холодным поиском (звонки, email-рассылки, соцсети, личные контакты) и обрабатывать входящие лиды со всех каналов (сайт, конференции, тендеры). Квалифицировать и «разогревать»: Проводить первичный аудит потребностей клиента, определять ЛПР, понимать структуру бизнеса и его потенциал для нас.
Location: Paris
Workplace: Hybrid
ABOUT MISTRAL
Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms.
We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited.
Our mission
Shape the engineering foundations of Mistral AI’s next generation of compute capacity while improving the resilience of the infrastructure already in service. This role combines technical design leadership with field reliability engineering: you will establish demanding, practical requirements for colocation power and cooling, scrutinize proposed solutions and turn operating experience into better designs, safer changes and more reliable AI capacity.
Operating context & accountability
Mistral deploys high-density AI infrastructure in colocation facilities, where partners operate the underlying critical plant. You will be Mistral’s technical counterpart to providers, designers, commissioning specialists and internal IT and capacity teams. The position combines forward-looking design authority with hands-on technical investigation and portfolio reliability improvement. It requires depth in one core engineering discipline and the judgment to lead multidisciplinary decisions with specialist support.
Key responsibilities — design and technical standards
- Own and continuously improve Mistral’s technical design criteria and colocation requirements for new facilities, expansions and retrofits, including availability objectives, failure domains, maintainability and operational flexibility.
- Translate GPU platform roadmaps into measurable facility envelopes: IT load and transients, rack density, electrical topology, redundancy, cooling capacity, supply/return temperatures, flow, pressure, water quality and monitoring.
- Review utility and MV/LV arrangements, transformers, generators, UPS, switchgear, busway, protection coordination, earthing, power quality and metering for suitability under demanding AI loads.
- Review mechanical and controls architecture, including chilled-water and heat-rejection systems, pumps, control sequences, CDU integration, leak detection, filtration, water treatment and cooling recovery scenarios.
- Lead multidisciplinary reviews of single-line diagrams, P&IDs, sequences of operation, design calculations, capacity models, failure-mode studies and proposed deviations; document risks and decisions.
- Participate in site selection, technical due diligence, provider RFPs, design milestones and commercial technical schedules, challenging assumptions before they become delivery constraints.
- Define design review and exception processes that balance performance, resilience, deployment speed, efficiency, capital cost and long-term operability.
Key responsibilities — commissioning and delivery assurance
- Partner with delivery and commissioning teams to define functional and integrated testing requirements, acceptance criteria, evidence packages and outstanding-defect management.
- Validate that electrical and cooling infrastructure can support the contracted AI load envelope under normal, maintenance and credible fault conditions.
- Review test scripts and results for loss of utility, UPS/generator transitions, cooling component failures, controls faults, CDU interface events and staged restoration where applicable.
- Ensure operational handover includes accurate drawings, asset and interface registers, monitoring points, setpoints, maintenance constraints, emergency procedures and unresolved risk ownership.
- Support live-site changes and capacity upgrades with a disciplined review of impact, sequencing, rollback plans and operational readiness.
Key responsibilities — field reliability and root-cause analysis
- Act as a technical escalation point for recurring or high-impact electrical, mechanical and controls incidents across operational colocation sites.
- Analyze alarms, BMS/EPMS trends, event sequences, power-quality records, cooling telemetry, commissioning findings and maintenance evidence to distinguish symptoms from systemic causes.
- Lead or challenge technical root-cause investigations with colocation partners, including common-mode failures, protection miscoordination, thermal instability, control logic, hydraulic performance and hidden capacity limitations.
- Develop risk-ranked corrective actions and reliability improvement programs; validate effectiveness through evidence and post-change monitoring.
- Identify fleet-wide patterns and feed lessons learned into reference designs, acceptance tests, technical specifications and provider governance.
- Review maintenance and change proposals that create material exposure to compute availability, providing clear technical recommendations and escalation where required.
Key responsibilities — collaboration and leadership
- Work with IT hardware, network and platform teams to understand the operational consequences of rack-level and cluster-level failure domains.
- Influence colocation providers, consultants and OEM partners through technically rigorous, fact-based reviews without relying on direct operational authority.
- Present design trade-offs, reliability risks and investment recommendations in language accessible to engineering leadership and business stakeholders.
- Develop reusable standards, technical playbooks and engineering knowledge sharing to support consistent decisions across a rapidly expanding portfolio.
What success looks like
- New capacity is accepted against well-defined electrical, thermal and resilience criteria with transparent technical exceptions.
- Design risks are identified early, reducing late changes, stranded capacity and avoidable operational constraints.
- Repeat incidents and unresolved critical engineering defects decrease as corrective actions are verified.
- Field experience produces measurable improvements to future designs and live-site operating resilience.
Minimum qualifications
- At least 8 years in mission-critical data center design, engineering, commissioning or technical reliability, including responsibility for complex technical decisions.
- Degree in electrical or mechanical engineering, or equivalent professional experience, with deep knowledge in one discipline and strong working knowledge of the other.
- Demonstrated expertise in critical power and cooling architecture, redundancy, failure-mode analysis and operational risk management.
- Experience reviewing engineering drawings, calculations, commissioning evidence and root-cause analyses, and coordinating technical specialists.
- Ability to influence colocation providers and cross-functional stakeholders; excellent English communication and willingness to travel.
Preferred qualifications
- Experience with AI/HPC infrastructure, high-density accelerator platforms and direct-to-chip liquid cooling.
- Knowledge of CDUs, facility-to-technology cooling interfaces, hydraulic performance, cooling-water quality and leak management.
- Experience with electrical protection/selectivity, power quality, controls sequences, integrated systems testing and BMS/EPMS analytics.
- Experience creating technical standards across multiple sites or providers, including design deviations and fleet-wide reliability improvements.
- Professional engineering registration or equivalent technical credentials.
WHAT WE OFFER
We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks.
For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link.
PRIVACY POLICY
Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.
Location: San Francisco, CA | New York City, NY
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
Anthropic is seeking a Financial Data and Controls Lead to join our Billing Platform team. Billing Platform builds the systems customers use to transact with Anthropic: subscriptions, usage billing, quote to cash, invoicing, and payments. You'll be the dedicated owner of billing accuracy, reconciliation, and financial controls across those systems, making sure the right checks run, the right controls are in place, and the audit evidence exists.
Our billing systems and pricing change often, and each flow needs to meet SOX requirements. Accurate billing is what lets us launch products and pricing quickly and still close the books on time. The hard problems today include validating negotiated pricing from contract to invoice, handling the many forms of credits, app store billing, and keeping controls current while the systems under them are replaced.
This is a foundational role and the first hire of its kind on the team. You'll lead a working group of the reconciliation and controls owners from each billing engineering team, and you'll set the approach they follow. You'll work closely with Finance Systems, Accounting, Internal Audit, and Data Engineering.
The role sits in Engineering and works with Finance every day. Our Data organization builds the pipelines and owns the warehouse, and you'll use that data and partner with that team. We're looking for an engineer or data practitioner with strong accounting domain knowledge, who can talk to engineers about systems and to Finance and auditors about risk and materiality.
Key responsibilities
Own reconciliation and accuracy checks for critical billing data (quantity, price, discounts, and invoices) across our product platform, third-party billing and payment providers, app stores, cloud marketplaces, and in-house systems
Design and run detective controls that catch billing errors before they reach the accounting books
Partner with billing engineering teams to turn repeat checks into automated verifiers
Review billing changes that have financial impact, flag the ones that touch SOX or IT application controls (ITACs), and make sure functional test evidence is in place
Make SOX review a standard, lightweight step in how billing changes ship, treated like a security review, so launches are not delayed by it
Own the end-to-end test strategy and audit evidence for those changes, working with Finance Systems, Data Engineering, Accounting, and Internal Audit
Triage billing errors, prioritize backfills and fixes with the owning teams, and track materiality over time
Define and maintain the data contracts between billing and finance systems, so downstream teams can find and trust the data they need
Lead the working group of reconciliation and controls owners across billing engineering teams, through influence and not reporting lines
Act as the Billing owner, alongside Accounting and Finance Systems, for translating the product and pricing roadmap into financial impact, test strategy, and process updates
Minimum qualifications
Experience building or owning a financial ledger, billing reconciliation, or cash reconciliation system end to end, one that Accounting relied on to close the books
Hands-on SQL skills strong enough to take two messy datasets (for example usage events and invoices), match them, find the breaks, and explain the root cause
Accounting domain knowledge (order to cash, month-end close, and materiality) sufficient to tell which billing changes have financial impact
Experience working with SOX and Internal Audit teams on IT application controls, detective controls, transaction monitoring, functional test evidence, and auditor walkthroughs
Experience defining data contracts between billing or product systems and finance systems such as the ERP, general ledger, or revenue recognition
Track record of driving work across Engineering, Finance, Accounting, and Audit without direct authority
Ability to explain technical issues to Finance and auditors in their terms, and financial risk to engineers in theirs
Interest in AI and a commitment to Anthropic's mission of building safe, beneficial AI systems
Preferred qualifications
Background as a backend, data, or analytics engineer who built a financial ledger or cash reconciliation system from scratch
Experience running these systems under public company reporting requirements, and scaling them as the company grew
Experience with usage-based or consumption billing
Experience with multi-party billing, such as marketplaces, or app stores
Experience turning manual checks into automated verifiers with engineering teams
Experience remediating a control deficiency, or standing up a controls program while the underlying systems were changing
A track record of using Claude or other AI tools to automate reconciliation, testing, or evidence collection, with checks that hold up to review
Experience with billing and finance tools such as Stripe, Metronome, Zuora, NetSuite, or Workday Financials
Python for data analysis or automation
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$345,000
—
$425,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
For roles performing work in California:
We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: San Francisco, CA | New York City, NY
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
As a Sales Development Manager for Enterprise at Anthropic, you will lead the team that opens our most strategic customer relationships. You'll build and manage a team of 6-10 Business Development Representatives (BDRs) who generate high-value pipeline inside complex enterprise organizations through account-based prospecting, multi-threaded outreach, and rigorous qualification.
Enterprise buying is long and involves many stakeholders. The work here is less about volume and more about depth: knowing an account well enough to reach the right people with the right message, and staying with it long enough to turn early conversations into real opportunities. You'll bring a strong understanding of enterprise sales cycles and organizational dynamics, and you'll coach your team to develop strategic accounts over time.
You'll partner closely with Enterprise Account Executives and with leaders across Sales, Revenue Operations, Strategy, and Marketing. You'll also develop the next generation of Anthropic's enterprise sellers, helping BDRs grow into Account Executive roles while they help the world's largest organizations adopt safe, frontier AI.
Key responsibilities
Build, lead, and scale a team of BDRs focused on the Enterprise segment
Drive strategic pipeline generation through account-based prospecting and targeted outbound campaigns to Global 2000 accounts
Coach your team on partnering with Enterprise Account Executives to develop account plans, coordinate multi-threaded outreach, and ensure high-quality opportunity handoffs
Establish and track KPIs focused on opportunity quality, deal size, and strategic account penetration
Coach and model for your team on enterprise prospecting, stakeholder mapping, and complex qualification
Build a deep understanding of enterprise buying processes, and coach the team on navigating procurement, legal, and security requirements
Own pipeline reviews with sales leadership covering enterprise pipeline health, account penetration, and competitive positioning
Build strong relationships with cross-functional leaders and partners across Sales, Revenue Operations, Strategy, and Marketing
Coach and mentor BDRs on strategic prospecting, executive engagement, and career development toward Account Executive roles
Minimum qualifications
Experience managing BDR, SDR, or new business Account Executive teams in an enterprise-focused sales organization
A track record of building teams that prospect successfully into complex enterprise organizations
Experience with account-based selling strategies, including account planning, stakeholder mapping, and multi-threaded outreach
Hands-on proficiency with a CRM and sales engagement tooling (e.g., Salesforce, LinkedIn Sales Navigator, or similar), and the analytical skills to design prospecting systems and measure pipeline quality
Demonstrated ability to coach representatives on navigating complex organizational structures and multi-stakeholder deals
Clear written and verbal communication, including the ability to engage executive-level stakeholders
An understanding of Anthropic’s products, ecosystem, and hands on building experience with LLMs
Excitement about Anthropic's mission to develop AI that is safe and beneficial
Preferred qualifications
Personal closing experience as an Account Executive, Account Manager, ideally in a management role
Experience managing teams that prospect into Fortune 500 or Global 2000 accounts
A track record of developing BDRs who move successfully into enterprise Account Executive roles
Experience building enterprise prospecting playbooks where none existed
Hands-on experience with Claude, Claude Code, or other AI prospecting tools, and with sales tools such as Apollo and HubSpot
Experience in API-first, consumption-based, or platform business models
Background in AI or machine learning, cloud infrastructure, or developer platforms
Familiarity with enterprise procurement, security review, and legal processes
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$285,000
—
$350,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
For roles performing work in California:
We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: Remote - US
About the Job:
LaunchDarkly is looking for a Director, People Programs, Systems & Analytics to establish operational objectives, roadmaps, work plans, and operating rhythms for People programs, systems, analytics, and AI, translating the People Operations strategy and LaunchDarkly’s priorities into executable plans.
Your team will develop technical and AI-assisted capabilities while turning workforce data into analytics and insights that allow the business to make informed decisions. This role reports to the Senior Director, People Operations.
In this role you will lead a small team and establish the framework for responsible AI use regarding People data. You will partner with Legal, Security, and IT, and recommend solutions that improve reporting, employee support, and efficiency.
Responsibilities:
Design the vision, strategy, roadmap, governance, and operating rhythms for all People programs, systems, analytics and AI, in alignment with LaunchDarkly’s business and People priorities. Manage the orchestration and successful completion of organization wide deliverables including OKRs, annual deliverables, and key projects, acting as a visible leader and facilitator within the People organization.
Lead, coach, and develop a small, high-performing team, creating clarity, strong partnerships, and a culture of thoughtful execution and continuous improvement.
In partnership with the Director, People Operations, ensure that programs and operating processes across the employee lifecycle, including onboarding, offboarding, employee data, documentation, compliance-related workflows, employee support, and international operations can be optimally managed through our HR tech stack with measurable, decision-informing analytics
Design and evolve the People technology ecosystem, ensuring systems are integrated, scalable, secure, fit for purpose, and aligned to the employee and business experience.
Establish standards for People data quality, definitions, governance, access, documentation, and stewardship, and build trusted reporting and self-service insights for People partners and business teams.
Design an analytics strategy that translates workforce data into executive-ready narratives and practical recommendations across headcount, attrition, hiring, organizational health, employee experience, and workforce planning.
Define a responsible AI strategy for the People function, including use-case prioritization, governance, human oversight, and adoption of solutions that improve reporting, decision-making, employee support, and operational efficiency.
Partner with the Senior Director, People Operations, functional partners, and subject-matter experts to translate capability gaps into scalable learning experiences, then measure participation, effectiveness, behavior change, business impact, and equity of access.
Lead change management for new systems, programs, policies, and processes, including communications, training, stakeholder readiness, adoption, and post-launch improvement.
Manage vendors, dependencies, and tradeoffs, bringing structure to ambiguity and maintaining a clear view of value, risk, and long-term scalability.
Qualifications:
15+ years of experience in People Operations, including 5 years leadership across People Programs, People Systems, People Analytics, or a similarly complex function. Experience should include the selection and optimization of HRIS and Talent systems at small and medium- to large-sized companies.
A track record of organization-wide project and program management, designing operating models, building roadmaps, and delivering cross-functional programs at scale.
Implementation and development of comprehensive data analytics, reporting, and dashboarding tools for Human Resources and Talent organizations with knowledge and experience in AI-enablement for those functions.
Experience managing and developing a team and building strong cross-functional partnerships.
Experience designing, managing, or improving integrations across HR systems and connected People tools to support reliable data flows and scalable operations.
Strong understanding of how People systems, processes, data, and employee programs fit together. Experience improving HR technology, data quality, reporting, analytics, automation, or self-service decision support.
Practical experience evaluating or advancing AI use cases, with sound judgment around sensitive employee data, privacy, governance, accuracy, and human oversight.
Excellent written communication, prioritization, program management, and change leadership skills.
About You:
You are a strategic, systems-oriented People leader who connects technology, data, programs, and human experience.
You can set organization-wide direction at the program level while engaging deeply enough to understand implementation details and remove barriers.
You are ambitious about innovation, pragmatic about execution, and thoughtful about risk and employee trust.
You are curious about People analytics and AI and disciplined about where they should and should not be applied.
You are collaborative, grounded, proactive, and committed to building scalable, equitable experiences for employees and managers.
What Success Looks Like:
The People team has a clear, prioritized roadmap across programs, systems, analytics and AI.
The People team has stronger governance, clearer processes, more reliable data, and fewer manual or fragmented workflows.
People partners and business teams have trusted, actionable insights for workforce planning and People decisions, with responsible AI use cases improving efficiency and decision support.
The team is engaged, growing, and recognized as a strategic partner that delivers meaningful outcomes across the company.
Pay:
Target pay ranges based on Geographic Zones* for Level M4:
Zone 1:
San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle
-
$191,800
- 263,670
**
Zone 2:
Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $172,600
- $237,270
**
Zone 3:
All other US locations - $
163,000 - $224,070
**
All Zones inclusive of 15% Bonus Target
LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.
*Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.
**Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.
About LaunchDarkly:
Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.
The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:
Improving the velocity and stability of software releases, without the fear of end customer outages
Delivering targeted experiences by easily personalizing features to customer cohorts
Maximizing the business impact of every feature through the ability to experiment and optimize
Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability
At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at
hr@launchdarkly.com
.
Do you need a disability accommodation?
Fill out this
accommodations request form
and someone from our People Operations team will contact you for assistance.
Your safety matters to us.
To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from
@LaunchDarkly
.com email addresses or via LinkedIn from "Verified Recruiter" accounts.
Be cautious of emails from other domains. Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit
Careers | LaunchDarkly
directly for confirmed job openings and links to apply.
Please notify us of any fraudulent representation by sending an email to
careers@launchdarkly.com
.
Location: Dublin, Ireland
About Workato
Workato is the leading Control and Execution Platform for Enterprise AI — the neutral platform enterprises trust to put AI to work across their business. Workato unifies data, applications, and processes into a single platform so AI can reliably orchestrate business processes in production at enterprise scale. Built on more than a decade of running mission-critical processes for over half the Fortune 500 — including Nasdaq, Amazon, Cisco, Vodafone, Atlassian, and Lucid Motors — Workato turns over 14,000 enterprise systems AI needs to act on into one governed execution layer. For more information, visit
workato.com
.
Why join us?
Ultimately, Workato believes in fostering a
flexible, trust-oriented culture that empowers everyone to take full ownership of their roles
. We are driven by
innovation
and looking for
team players
who want to actively build our company.
But, we also believe in
balancing productivity with self-care
. That’s why we offer all of our employees a vibrant and dynamic work environment
along with a multitude of benefits
they can enjoy inside and outside of their work lives.
If this sounds right up your alley, please submit an application. We look forward to getting to know you!
Also, feel free to check out why:
Business Insider
named us an “enterprise startup to bet your career on”
Forbes’ Cloud 100
recognized us as one of the top 100 private cloud companies in the world
Deloitte Tech Fast 500
ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
Quartz
ranked us the #1 best company for remote workers
Employer:
Workato Hibernia Limited
Location:
1 Grant's Row, Lower Mount Street, Dublin 2, Ireland
Annual Salary:
€50,000
Working Hours:
40 hours per week
About the Role
An excellent job for someone who is a natural salesperson wanting to learn more about tech sales - work with some of the top sales execs who previously worked at places like MongoDB, Microsoft, UiPath,
Salesforce (MuleSoft)
and Qualtrics. Workato is looking for talented and highly motivated, results-oriented individuals to join our expanding Enterprise sales team. In this role, you will be able to demonstrate a successful track record in remotely managing a large diverse territory
of strategic accounts
. You will be comfortable embracing a start-up environment where personal performance is critical and a
do what it takes attitude, and entrepreneurial spirit, is celebrated
. You will have the flexibility and determination to participate in any activity to ensure success as Workato’s Enterprise mission scales.
Key Responsibilities
Generate qualified meetings through outbound prospecting via phone, email, LinkedIn, and video outreach.
Build and maintain a pipeline of opportunities within strategic enterprise accounts.
Research target organizations and identify key decisionmakers and stakeholders.
Partner with Account Executives to develop account strategies and execute targeted campaigns.
Qualify opportunities using established sales methodologies, including MEDDPICC.
Understand customer business priorities and effectively communicate the value of Workato's solutions.
Achieve activity, pipeline, and opportunity generation targets.
Qualifications
1+ years of SDR, BDR, or sales development experience, preferably within a SaaS environment.
Proven track record of meeting or exceeding sales targets.
Experience with sales qualification frameworks such as MEDDPICC, Sandler, or Force Management.
Familiarity with account-based selling and enterprise prospecting.
Experience using CRM and sales engagement tools such as Salesforce, Outreach, Sales Navigator, or similar platforms.
Strong communication, research, and relationship-building skills.
Excellent business acumen with the ability to connect business challenges to technology solutions.
Self-motivated, adaptable, and comfortable in a fast-paced, high-growth environment.
Collaborative team player with a customer-first mindset.
Location: New York, NY, United States
About Us
Fanatics is a leading global sports platform redefining how fans connect with the teams, players and moments they love. Our businesses — Fanatics Commerce, Fanatics Collectibles, Fanatics Betting & Gaming, Fanatics Events, Fanatics Advertising, Fanatics Markets and Fanatics Studios — maximize the presence and reach for hundreds of partners globally and create a one-stop experience that allows fans to buy, bet, collect, and earn, while engaging with sports in deeper, more immersive ways. This includes licensed fan gear and lifestyle products, sportsbook and iGaming, physical and digital trading cards, live events, premium sports entertainment content, credit card offerings and more. Together, they form a powerful, integrated ecosystem — connected by the Fanatics ONE loyalty program and FanCash, the currency of sport — delivering personalized experiences to over 100 million fans worldwide. Fanatics holds partnerships with over 900 sports properties, from professional leagues and players’ associations to teams, colleges and retail partners; over 7,000 athletes and celebrities; and over 2,000 retail locations, including all Lids stores. Backed by a team of more than 22,000 employees, Fanatics is committed to relentlessly enhancing the fan experience.
About the Team
Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U.S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin.
Overview
Fanatics Betting & Gaming is seeking a Senior Associate, VIP Retention Strategy to support the strategy behind how our highest-value customers are hosted. Our Account Management and Fanatics ONE Host teams exist to deliver service excellence to VIP customers across sportsbook and casino, and both are evolving quickly as we grow the population we cover.
This role is the strategy and operations engine behind that work. You will help raise the standard of our hosting program, translate the commercial strategies set by the sportsbook and casino teams into what hosts actually do day to day, and build the measurement and process that tell us whether it is working. You will partner closely with host leadership, analytics, and product, and your work will be visible to senior leadership.
Key Responsibilities
Support the strategy and performance of the Fanatics ONE Host program, raising the standard of service it delivers at scale.
Translate sportsbook and casino commercial strategies into clear plans and playbooks for the Account Management and host teams.
Build and maintain the reporting that measures hosting performance, retention, and customer engagement.
Define and document the processes, standards, and playbooks hosts work from, including tone and quality standards.
Help design and test new hosting approaches, and measure results against a control.
Partner with analytics and product on the tooling and AI-assisted workflows that make hosts more effective.
Build the briefing and insight materials hosts use to prepare for customer contact.
Support the operating cadence of the retention team: recurring reporting, performance reviews, and leadership updates.
Ensure Responsible Gaming standards are built into hosting programs rather than applied after the fact.
Experience & Skills
2+ years in betting, gaming, hospitality, or a comparable consumer business, ideally in a strategy, operations, analytics, or VIP-facing role.
Strong analytical foundation, comfortable working directly in data, building reporting, and defining metrics. Working fluency with Excel and exposure to SQL or a BI environment.
Clear writer, able to turn a strategy into a playbook that a front-line team can actually follow.
Highly organized, with the discipline to keep recurring reporting and process documentation current.
Comfortable partnering with front-line teams and senior stakeholders outside your direct reporting line.
Interest in how service and relationships drive customer loyalty, and in the tooling that makes service scalable.
Commitment to Responsible Gaming and to keeping customer wellbeing ahead of commercial outcomes.
Self-starter, detail-oriented, and comfortable with ambiguity in a function that is still being built.
Depending on the role, your interview and onboarding experience may include in-person components, such as onsite interviews or Launching into Better: LIVE—a multi-day cultural immersion in New York City for full-time, non-seasonal hires. These sessions are designed to build connection and bring our culture to life, though specific travel and participation requirements will be confirmed based on your role and location. Your recruiter will provide clear guidance at each stage of the process.
For information about our benefits, please visit
https://benefitsatfanatics.com/
Ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. The range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual offer is confirmed. In addition to the base and bonus, full-time employment, and more. For information about our benefits, please visit
https://benefitsatfanatics.com/
Salary Range
$88,000
—
$107,000 USD
By submitting your application, you agree to our terms of service and acknowledge you have read our
Candidate Privacy Policy.
Fanatics will never ask candidates for money, banking information, or other sensitive personal information as part of the interview process. If you receive a suspicious message claiming to be from Fanatics recruiting, please do not respond and report it
here
.
Location: New York City, NY
Workplace: hybrid
Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform—where modern legal work happens with clarity and consistency.
Powered by LOIS, the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across your data to surface insight, automate complexity, and give professionals the clarity and confidence to see more, know more, and do more. Fueled by a team of exceptional collaborators and innovators, Filevine’s rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country.
Role Summary:
The Senior Legal Solutions Engineer is the technical and domain expert on Filevine’s Enterprise and Strategic deals — the most sophisticated and highest-value opportunities in our pipeline. You will partner closely with Account Executives to position Filevine’s case management, AI, and contract management solutions to large law firms, insurance carriers, government entities, and corporate legal departments.
Unlike a traditional solutions engineer who joins late in the cycle to run a demo, you will be embedded across the full sales cycle — from early discovery through to close — on Strategic accounts. You will sit in the room (often in person) with sophisticated legal buyers, diagnose how their teams actually work and where time is lost, and translate that understanding into a credible, defensible solution narrative. You will also serve as connective role between sales, product, and marketing, making sure the way Filevine talks about its products in market is grounded in how those products actually work.
This is a senior, accelerated role. You will be given immediate exposure to Enterprise and Strategic deals rather than ramping through the standard SMB-to-Enterprise progression, and you will work directly with sales leadership and executives regularly.
Key Responsibilities
Strategic Deal Engagement
Partner with Account Executives across the full sales cycle on Enterprise and Strategic opportunities — participating actively in discovery, not just demos.
Assist in leading consultative discovery with sophisticated legal buyers: understand their practice, workflows, and operational pain before positioning a solution.
Prepare and deliver compelling, story-driven product demonstrations tailored to each prospect’s practice area and buying committee.
Translate complex product and technical concepts for both legal and technical audiences, and earn credibility with practicing attorneys and firm leadership.
Research and recommend the right combination of solutions from Filevine’s suite — including LOIS — to address each customer’s needs.
Influence the successful closing and win rates of strategic accounts in collaboration with the sales team.
Travel frequently for on-site discovery sessions, demos, and executive meetings (see Travel & Location below).
Internal Team Partnership
Partner with internal teams such as sales engineers, sales, marketing, product, etc. to develop accurate talk tracks, demo flows, and use cases for product launches and campaigns — providing real-world, field-tested input that marketing collateral can anchor against.
Support the Sales team — delivering product demos, producing video and live-demo content for partner referral programs, contributing to RFP responses, and representing Filevine at partner conferences and on-sites, etc.
Build and maintain demo environments used for events or sales cycles.
Partner with Product Management and Product Marketing on pre-launch enablement so AEs and SEs share a common anchor narrative before a release hits the market.
Support the development and delivery of internal sales certifications and training programs that keep the field current on Filevine’s rapidly evolving product portfolio.
Qualifications
We are looking for an experienced
practitioner
who lives at the intersection of legal practice and technology. Candidates may have experience such as the following:
A mid-level associate from a leading law firm — M&A, litigation, or capital markets — who has stayed close to legal innovation and is ready to move out of billable practice.
A legal operations veteran who came up through BigLaw or has experience with in legal ops, managed services, an ALSP, or a legal-technology incumbent.
An in-house lawyer who has built or co-designed internal tools, automation, or knowledge systems and is comfortable working alongside engineers and product teams.
In addition, candidates should have:
Demonstrated interest in and fluency with legal technology and AI — ideally evidenced by knowledge-management work, innovation projects, or thought leadership.
Strong interpersonal and communication skills, including the ability to translate between technical product teams, marketing, and customer-facing audiences.
Dynamic storytelling ability with a persuasive, executive-ready presentation style.
A curious, consultative, problem-solving mindset and comfort operating in environments where messaging and product evolve quickly.
Travel & Location
This role carries a weekly travel expectation. Filevine is currently fielding one to three Enterprise/Strategic on-site requests per week, and this position exists to meet sophisticated buyers where they are — in their offices, at conferences, and at executive meetings. The possibility of weekly travel should be an expectation
Compensation Information: $185,000 - $225,000+
The base salary range represents the low and high end of the salary range for this position. The total compensation package for this position will be determined by each individual’s location, qualifications, education, work experience, skills and performance. We believe in the importance of pay equity - the range listed is just one component of Filevine’s total compensation package for employees. This position is also eligible for a paid time off policy, as well as a comprehensive benefits package.
Work Location Expectation: Most roles for candidates in or near these metro areas (San Francisco, Salt Lake City, Chicago, or New York) are fully onsite. Some roles offer a hybrid schedule of 2–3 days in-office per week
Cool Company Benefits:
- A dynamic, rapidly growing company, focused on helping organizations thrive
- Medical, Dental, & Vision Insurance (for full-time employees)
- Competitive & Fair Pay
- Maternity & paternity leave (for full-time employees)
- Short & long-term disability
- Opportunity to learn from a dedicated leadership team
- Top-of-the-line company swag
Privacy Policy Notice
Filevine will handle your personal information according to what’s outlined in our Privacy Policy.
Communication about this opportunity, or any open role at Filevine, will only come from representatives with email addresses using "filevine.com". Other addresses reaching out are not affiliated with Filevine and should not be responded to.
Location: Chicago, IL
Workplace: remote
Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform—where modern legal work happens with clarity and consistency.
Powered by LOIS, the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across your data to surface insight, automate complexity, and give professionals the clarity and confidence to see more, know more, and do more. Fueled by a team of exceptional collaborators and innovators, Filevine’s rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country.
Role Summary:
The Senior Legal Solutions Engineer is the technical and domain expert on Filevine’s Enterprise and Strategic deals — the most sophisticated and highest-value opportunities in our pipeline. You will partner closely with Account Executives to position Filevine’s case management, AI, and contract management solutions to large law firms, insurance carriers, government entities, and corporate legal departments.
Unlike a traditional solutions engineer who joins late in the cycle to run a demo, you will be embedded across the full sales cycle — from early discovery through to close — on Strategic accounts. You will sit in the room (often in person) with sophisticated legal buyers, diagnose how their teams actually work and where time is lost, and translate that understanding into a credible, defensible solution narrative. You will also serve as connective role between sales, product, and marketing, making sure the way Filevine talks about its products in market is grounded in how those products actually work.
This is a senior, accelerated role. You will be given immediate exposure to Enterprise and Strategic deals rather than ramping through the standard SMB-to-Enterprise progression, and you will work directly with sales leadership and executives regularly.
Key Responsibilities
Strategic Deal Engagement
Partner with Account Executives across the full sales cycle on Enterprise and Strategic opportunities — participating actively in discovery, not just demos.
Assist in leading consultative discovery with sophisticated legal buyers: understand their practice, workflows, and operational pain before positioning a solution.
Prepare and deliver compelling, story-driven product demonstrations tailored to each prospect’s practice area and buying committee.
Translate complex product and technical concepts for both legal and technical audiences, and earn credibility with practicing attorneys and firm leadership.
Research and recommend the right combination of solutions from Filevine’s suite — including LOIS — to address each customer’s needs.
Influence the successful closing and win rates of strategic accounts in collaboration with the sales team.
Travel frequently for on-site discovery sessions, demos, and executive meetings (see Travel & Location below).
Internal Team Partnership
Partner with internal teams such as sales engineers, sales, marketing, product, etc. to develop accurate talk tracks, demo flows, and use cases for product launches and campaigns — providing real-world, field-tested input that marketing collateral can anchor against.
Support the Sales team — delivering product demos, producing video and live-demo content for partner referral programs, contributing to RFP responses, and representing Filevine at partner conferences and on-sites, etc.
Build and maintain demo environments used for events or sales cycles.
Partner with Product Management and Product Marketing on pre-launch enablement so AEs and SEs share a common anchor narrative before a release hits the market.
Support the development and delivery of internal sales certifications and training programs that keep the field current on Filevine’s rapidly evolving product portfolio.
Qualifications
We are looking for an experienced
practitioner
who lives at the intersection of legal practice and technology. Candidates may have experience such as the following:
A mid-level associate from a leading law firm — M&A, litigation, or capital markets — who has stayed close to legal innovation and is ready to move out of billable practice.
A legal operations veteran who came up through BigLaw or has experience with in legal ops, managed services, an ALSP, or a legal-technology incumbent.
An in-house lawyer who has built or co-designed internal tools, automation, or knowledge systems and is comfortable working alongside engineers and product teams.
In addition, candidates should have:
Demonstrated interest in and fluency with legal technology and AI — ideally evidenced by knowledge-management work, innovation projects, or thought leadership.
Strong interpersonal and communication skills, including the ability to translate between technical product teams, marketing, and customer-facing audiences.
Dynamic storytelling ability with a persuasive, executive-ready presentation style.
A curious, consultative, problem-solving mindset and comfort operating in environments where messaging and product evolve quickly.
Travel & Location
This role carries a weekly travel expectation. Filevine is currently fielding one to three Enterprise/Strategic on-site requests per week, and this position exists to meet sophisticated buyers where they are — in their offices, at conferences, and at executive meetings. The possibility of weekly travel should be an expectation
Compensation Information: $185,000 - $225,000+
The base salary range represents the low and high end of the salary range for this position. The total compensation package for this position will be determined by each individual’s location, qualifications, education, work experience, skills and performance. We believe in the importance of pay equity - the range listed is just one component of Filevine’s total compensation package for employees. This position is also eligible for a paid time off policy, as well as a comprehensive benefits package.
Work Location Expectation: Most roles for candidates in or near these metro areas (San Francisco, Salt Lake City, Chicago, or New York) are fully onsite. Some roles offer a hybrid schedule of 2–3 days in-office per week
Cool Company Benefits:
- A dynamic, rapidly growing company, focused on helping organizations thrive
- Medical, Dental, & Vision Insurance (for full-time employees)
- Competitive & Fair Pay
- Maternity & paternity leave (for full-time employees)
- Short & long-term disability
- Opportunity to learn from a dedicated leadership team
- Top-of-the-line company swag
Privacy Policy Notice
Filevine will handle your personal information according to what’s outlined in our Privacy Policy.
Communication about this opportunity, or any open role at Filevine, will only come from representatives with email addresses using "filevine.com". Other addresses reaching out are not affiliated with Filevine and should not be responded to.
Location: San Francisco
Workplace: remote
Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform—where modern legal work happens with clarity and consistency.
Powered by LOIS, the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across your data to surface insight, automate complexity, and give professionals the clarity and confidence to see more, know more, and do more. Fueled by a team of exceptional collaborators and innovators, Filevine’s rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country.
Role Summary:
The Legal Solutions Engineer is the technical and domain expert on Filevine’s Enterprise and Strategic deals — the most sophisticated and highest-value opportunities in our pipeline. You will partner closely with Account Executives to position Filevine’s case management, AI, and contract management solutions to large law firms, insurance carriers, government entities, and corporate legal departments.
Unlike a traditional solutions engineer who joins late in the cycle to run a demo, you will be embedded across the full sales cycle — from early discovery through to close — on Strategic accounts. You will sit in the room (often in person) with sophisticated legal buyers, diagnose how their teams actually work and where time is lost, and translate that understanding into a credible, defensible solution narrative. You will also serve as connective role between sales, product, and marketing, making sure the way Filevine talks about its products in market is grounded in how those products actually work.
This is a high-impact, accelerated role. You will be given immediate exposure to Enterprise and Strategic deals rather than ramping through the standard SMB-to-Enterprise progression, and you will work directly with sales leadership and executives regularly.
Key Responsibilities
Strategic Deal Engagement
Partner with Account Executives across the full sales cycle on Enterprise and Strategic opportunities — participating actively in discovery, not just demos.
Assist in leading consultative discovery with sophisticated legal buyers: understand their practice, workflows, and operational pain before positioning a solution.
Prepare and deliver compelling, story-driven product demonstrations tailored to each prospect’s practice area and buying committee.
Translate complex product and technical concepts for both legal and technical audiences, and earn credibility with practicing attorneys and firm leadership.
Research and recommend the right combination of solutions from Filevine’s suite — including LOIS — to address each customer’s needs.
Influence the successful closing and win rates of strategic accounts in collaboration with the sales team.
Travel frequently for on-site discovery sessions, demos, and executive meetings (see Travel & Location below).
Internal Team Partnership
Partner with internal teams such as sales engineers, sales, marketing, product, etc. to develop accurate talk tracks, demo flows, and use cases for product launches and campaigns — providing real-world, field-tested input that marketing collateral can anchor against.
Support the Sales team — delivering product demos, producing video and live-demo content for partner referral programs, contributing to RFP responses, and representing Filevine at partner conferences and on-sites, etc.
Build and maintain demo environments used for events or sales cycles.
Partner with Product Management and Product Marketing on pre-launch enablement so AEs and SEs share a common anchor narrative before a release hits the market.
Support the development and delivery of internal sales certifications and training programs that keep the field current on Filevine’s rapidly evolving product portfolio.
Qualifications
We are looking for an experienced
practitioner
who lives at the intersection of legal practice and technology. Candidates may have experience such as the following:
A mid-level associate from a leading law firm — M&A, litigation, or capital markets — who has stayed close to legal innovation and is ready to move out of billable practice.
A legal operations veteran who came up through BigLaw or has experience with in legal ops, managed services, an ALSP, or a legal-technology incumbent.
An in-house lawyer who has built or co-designed internal tools, automation, or knowledge systems and is comfortable working alongside engineers and product teams.
In addition, candidates should have:
Demonstrated interest in and fluency with legal technology and AI — ideally evidenced by knowledge-management work, innovation projects, or thought leadership.
Strong interpersonal and communication skills, including the ability to translate between technical product teams, marketing, and customer-facing audiences.
Dynamic storytelling ability with a persuasive, executive-ready presentation style.
A curious, consultative, problem-solving mindset and comfort operating in environments where messaging and product evolve quickly.
Travel & Location
This role carries a weekly travel expectation. Filevine is currently fielding one to three Enterprise/Strategic on-site requests per week, and this position exists to meet sophisticated buyers where they are — in their offices, at conferences, and at executive meetings. The possibility of weekly travel should be an expectation
Compensation Information: $185,000 - $225,000+
The base salary range represents the low and high end of the salary range for this position. The total compensation package for this position will be determined by each individual’s location, qualifications, education, work experience, skills and performance. We believe in the importance of pay equity - the range listed is just one component of Filevine’s total compensation package for employees. This position is also eligible for a paid time off policy, as well as a comprehensive benefits package.
Work Location Expectation: Most roles for candidates in or near these metro areas (San Francisco, Salt Lake City, Chicago, or New York) are fully onsite. Some roles offer a hybrid schedule of 2–3 days in-office per week
Cool Company Benefits:
- A dynamic, rapidly growing company, focused on helping organizations thrive
- Medical, Dental, & Vision Insurance (for full-time employees)
- Competitive & Fair Pay
- Maternity & paternity leave (for full-time employees)
- Short & long-term disability
- Opportunity to learn from a dedicated leadership team
- Top-of-the-line company swag
Privacy Policy Notice
Filevine will handle your personal information according to what’s outlined in our Privacy Policy.
Communication about this opportunity, or any open role at Filevine, will only come from representatives with email addresses using "filevine.com". Other addresses reaching out are not affiliated with Filevine and should not be responded to.
Location: Colombia; Argentina; Brazil
On behalf of
WorkforceTech Client #1
, SD Solutions is looking for a talented
Professional Services Manager
(combining Online and Offline aspects) to deliver exceptional customer onboarding and configuration support.
You will meet clients on video calls to understand how their business operates and configure the system together with them in real time — acting as a trusted guide who keeps things clear, simple, and practical, even for non-technical users. At the same time, you will work behind the scenes on execution: receiving clear requirements and ensuring the system is configured accurately, completely, and ready to use before the customer logs in.
Your goal is straightforward: When the interaction ends (whether live call or backend task), the customer’s account is fully usable for daily operations — nothing half-done. Your work prevents rework, confusion, and customer frustration.
SD Solutions is a staffing company operating globally. Contact us to get more details about the benefits we offer.
Responsibilities:
Lead live onboarding and training sessions with customers via video calls (Zoom / Google Meet), understand their business workflows, and configure the system in real time
Configure Connecteam based on provided requirements (both live and offline): time clocks & attendance rules, schedules & shifts, PTO & payroll policies, forms, checklists, permissions, groups & roles
Build and set up schedules, rules, forms, templates, and policies
Upload and manage employee data accurately (via Excel/CSV imports, data migrations from other systems)
Assist customers with data transitions (e.g., importing schedules from Excel)
Perform QA and thorough review of setups before go-live; identify blockers and missing inputs early
Advise customers on best practices to ensure successful adoption
Clearly document everything configured and any remaining action items
Coordinate closely with Customer Success, Online/Offline teams, and other departments for smooth handoffs and follow-ups
Ensure the customer’s account is fully ready for daily operations immediately after onboarding
Requirements:
1+ year of experience in SaaS onboarding, implementation, professional services, technical support, or back-office configuration (required)
Strong technical aptitude and exceptional attention to detail
Native or near-native English level with excellent presentation and communication skills
Confidence working directly with customers (often non-technical frontline managers)
Ability to break down complex requirements into clear, actionable steps
Highly organized, consistent, and reliable
Fast learner, very tech-savvy, quick to master new tools and systems
Comfortable working US hours (CST/EST time zone) – required for live calls
Previous experience with SaaS configuration, operations, or back-office support – big plus
Shared Tools & Stack:
Connecteam platform (web + mobile, online/offline capabilities)
Excel/CSV for data uploads
Task & project management: Monday.com, Trello, etc.
CRM: HubSpot (familiarity)
Video conferencing: Zoom / Google Meet
Documentation: Notion, Google Docs
AI tools are encouraged and welcomed to boost efficiency
About the company:
A B2B SaaS platform that gives frontline businesses — restaurants, retail chains, cleaning companies, laundries — a single tool to manage their hourly workforce. Features span time clocks, shift scheduling, PTO policies, payroll exports, digital forms, checklists, and permission-based roles for both desktop and mobile use.
By applying for this position, you agree to the terms outlined in our Privacy Policy. Please take a moment to review our Privacy Policy
https://sd-solutions.breezy.hr/privacy-notice
, and make sure you understand its contents. If you have any questions or concerns regarding our Privacy Policy, please feel free to contact us.
Location: Remote Canada
At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.
About the Operations team
The Operations team delivers seamless customer experiences and enables new product capabilities while ensuring operational excellence. The team owns strategy, planning, technical execution, customer service, fraud operations, process design, quality, training, and program management. We drive efficiency, resolve issues quickly, and scale operations as the business grows. Our goal is to deliver seamless support while maintaining high standards and reducing risk.
About the role
Affirm’s mission is to deliver honest financial products to improve lives. We do this by partnering with top companies to offer responsible financial products at the point of sale. Working jointly with our clients, Affirm co-develops and executes on joint partnership strategies to innovate and grow the business.
We are seeking a Partner Manager to lead performance and transformation across our global BPO vendor network. This role is accountable for driving vendor excellence and customer satisfaction at scale, while also shaping long-term vendor strategy and leading large cross-functional initiatives. The ideal candidate will bring both vendor/BPO management expertise, and the analytical capability to validate, interpret, and act on data, enabling better decisions and driving change at scale.
This is a senior leadership role within Operations, with direct accountability for outcomes across multiple functional areas, across customer needs and requiring significant strategic oversight, cross-functional leadership, and sharp analytical judgement.
What you’ll do
Own vendor performance, including customer experience, service-levels, compliance, and QA outcomes.
Lead executive-level vendor governance (e.g. QBRs, escalations).
Define operational strategies for horizontal services across the vendor network.
Partner with the Business Analyst team to shape what metrics and dashboards are needed to run the business.
Use data to diagnose performance gaps, validate trends, and prioritize interventions.
Run ad-hoc analyses and scenario modeling to support rapid decision-making.
Support Strategic Partnerships by serving as entry point and liaison for unique partner operational needs.
Lead initiatives that require coordination across Operations, Compliance, Product, Risk, Training, QA, and WFM.
Translate vendor insights into cross-functional actions that improve customer experience and compliance outcomes.
Act as senior escalation point for systemic issues.
Drive key initiatives such as product/process rollouts, vendor migrations, or regulatory implementations.
Design and execute structured change programs, ensuring vendor readiness and sustained adoption.
Champion continuous improvement and innovation across the vendor network.
What we look for
8+ years of expertise in vendor/BPO management, operations, or related fields
Strong analytical background with the ability to define the right questions, work with analysts to build the right tools, and run independent analysis when needed.
Proven ability to drive vendor accountability through scorecards, governance, and structured interventions.
Track record of leading large, cross-functional programs with measurable business impact.
Exceptional communication and influencing skills with internal and vendor executives.
Experience managing vendor networks of 2,000+ agents across multiple geographies (preferred).
Industry background in fintech, technology, or high-growth customer operations (preferred).
Knowledge of compliance-heavy functions (Fraud, Payments, Compliance) (preferred).
Skilled at turning complex data into clear narratives for senior leadership (preferred).
Pay Grade - L
Equity Grade - 5
Employees new to Affirm typically come in at the start of the pay range.
Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
Base pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). In addition, the employees may be eligible for equity rewards offered by Affirm Holdings, Inc. (parent company).
CAN base pay range per year: $
128,000
- $
188,000
This posting is for an existing vacancy.
#LI-Remote
Remote-first with flexibility built in
Affirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience.
Benefits designed for you
Our benefits reflect our commitment to care, transparency, and flexibility. Here are a few highlights:
Health coverage at no cost: We cover 100% of premiums for employees and their dependents.
Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you.
Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to.
Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount.
We’re committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we’re happy to help.
For positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law.
By clicking "Submit Application," you acknowledge that you have read Affirm's
Global Candidate Privacy Notice
and consent to the use of your personal information as described.
seniorGhent, Belgium
Ghent, Belgium
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ГибридParis; Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks
leadSan Francisco, CA | New York City, NY
San Francisco, CA | New York City, NY
УдалённоRemote - US
Dublin, Ireland
seniorNew York, NY, United States
ГибридNew York City, NY; Work Location Expectation: Most roles for candidates in or near these metro areas (San Francisco, Salt Lake City, Chicago, or New York) are fully onsite
УдалённоChicago, IL; Work Location Expectation: Most roles for candidates in or near these metro areas (San Francisco, Salt Lake City, Chicago, or New York) are fully onsite
УдалённоWork Location Expectation: Most roles for candidates in or near these metro areas (San Francisco, Salt Lake City, Chicago, or New York) are fully onsite
УдалённоColombia; Argentina; Brazil; Comfortable working US hours (CST/EST time zone) – required for live calls