Location: Remote - Ireland
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
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Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
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See yourself at Twilio
Join the team as Twilio’s next Technical Support Engineer 2.
About the job
This position is needed for you to join the Support team and provide excellent technical support to users of the Email platform. Wearing the customer’s shoes is one of the core values of our company and excellent Support is what our customers have come to expect and love about Twilio. If you are a technically savvy individual who enjoys mentoring and raising the bar, and is also customer-focused with excellent communication skills, keep reading!
Responsibilities
In this role, you will:
Provide product support for a wide range of customer inquiries received via telephone, email, social media and chat.
Assess the nature of product or service issues and resolve a variety of complex support problems.
Log customer interactions and tag/categorize issues accordingly.
Resolve a monthly volume of tickets consistent
Be the point of escalation for middle complex issues within support, and escalate to Product and Engineering teams as necessary.
Identify ways to improve existing processes and procedures.
Mentor newer members of the Customer Support team with customer issues.
Contribute content to knowledge base to support team and customer enablement
Ensure Support SLAs and CSAT goals are consistently met and ticket queues are well managed
Other duties as required
Incident report and Oncall
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
3+ years experience in a client-facing customer/technical support role, supporting Email, Communications, SaaS or related technologies
A demonstrated history of customer focus, empathy, active listening, and the ability to diplomatically address customer concerns and provide feedback
Experience communicating complex technical issues to both technical and non-technical audiences via phone or email
Strong, creative problem solving skills
Quick learner, willing to take initiative, and has great follow through
A demonstrated ability to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency
A high-energy, optimistic outlook and positive attitude
An empathetic approach to troubleshooting and customer service
A demonstrated attention to detail, with the ability to quickly ramp up on new products, new technologies, and evolving customer or business needs
Accountability - Being willing to answer for the outcomes resulting from their own choices, behaviors, and actions. Take ownership of situations that they're involved in
Self Motivation - Motivated to do or achieve something because of one's own enthusiasm or interest, without needing pressure from others
Focus - Achieve what they set out to do before launching new initiatives. Complete company-linked goals and tasks, not simply to be busy and active
Experience with the following:
Willing to work from 8.00 AM to 5.00 PM Ireland Local time Tuesday - Saturday.
Desired:
Reading/Debugging HTML (a plus)
SQL (a plus)
Experience with SFDC, QuickBooks, Zuora or other financial management software and financial principles a plus for some roles (Billing)
Postman or other APIs client
Location
This role will be remote, and based in Ireland.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
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Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Location: Ebene
Workplace: OnSite
Company Description
We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.
We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.
Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.
THE ROLE
We are looking for an experienced Accounts Payable Team Manager to lead our growing AP team in Mauritius.
You will own the day-to-day delivery and continuous improvement of the end-to-end Accounts Payable function across multiple Checkout.com http://Checkout.com entities and regions. You will lead a team of up to 10 AP professionals, partner closely with colleagues in the UK and across Global Finance, and ensure that AP operates accurately, efficiently and with strong financial controls.
This is a hands-on leadership role. You will combine Accounts Payable Management, operational ownership, people management, stakeholder leadership and process improvement in a fast-paced, global environment.
PLEASE NOTE: THIS ROLE REQUIRES CONSISTENT AVAILABILITY FROM 12:00 TO 21:00 MAURITIUS TIME AND FOLLOWS THE UK WORKING CALENDAR.
WHAT YOU’LL DO
LEAD AND DEVELOP THE AP TEAM
- Lead, coach and develop a team of up to 10 Accounts Payable Analysts, Senior Analysts and Associates.
- Set clear objectives and expectations, manage performance and support career development in line with Checkout operating principles.
- Build a culture of accountability, collaboration, continuous improvement and high-quality service.
- Plan team capacity, coverage and workload allocation to meet service levels and business priorities.
- Act as the escalation point for complex, sensitive or high-risk AP issues.
OWN AP OPERATIONS
- Oversee the end-to-end AP process across multiple Checkout entities, regions and currencies.
- Ensure invoices, credit notes, employee expenses and supplier payments are processed accurately and on time.
- Ensure AP queues and tickets are managed effectively, ensuring queries are prioritised and resolved within agreed SLAs.
- Oversee expense claims and corporate card activity in line with policy.
- Ensure supplier statement reconciliations are completed, reviewed and followed up promptly.
- Use operational data to identify recurring issues, remove bottlenecks and improve the AP experience for suppliers and internal stakeholders.
STRENGTHEN CONTROLS, COMPLIANCE AND REPORTING
- Ensure key AP controls are consistently applied and evidence is maintained for audit and compliance purposes.
- Partner with Global Financial Controllers and wider Finance teams to support an accurate and timely month-end close, including bank reconciliations
- Review AP ageing, payment performance, exception reporting, KPIs and other management information.
- Support statutory and regulatory reporting requirements, including the Quarterly Payment Practices Report where applicable.
- Identify control gaps and lead practical remediation plans.
PARTNER ACROSS THE BUSINESS
- Build trusted relationships with Finance, Procurement, Legal, People, Operations and other internal stakeholders.
- Communicate clearly with UK-based colleagues and global partners, particularly when managing escalations or time-sensitive payment matters.
- Maintain constructive relationships with suppliers and support the timely resolution of disputes and payment queries.
- Contribute to Finance transformation, systems and process-improvement initiatives.
- Represent Accounts Payable in wider business projects as required.
WHAT SUCCESS LOOKS LIKE
In this role, success means:
- AP transactions and payment runs are accurate, timely and well controlled.
- SLAs are consistently achieved, with clear visibility of backlogs, risks and escalations.
- Month-end activities are completed smoothly and with strong supporting evidence.
- The team is well organised, engaged and developing in capability.
- Stakeholders and suppliers receive clear, responsive and dependable support.
- Process improvements reduce manual effort, improve control and support scale across the business.
ABOUT YOU
ESSENTIAL EXPERIENCE AND SKILLS
- At least 5 years of Accounts Payable experience.
- At least 2 years of experience managing an AP or shared-services team.
- Demonstrable experience leading teams across different levels of experience and capability.
- Strong experience supporting international entities, multiple currencies and geographically distributed stakeholders.
- Practical knowledge of invoice processing, payment runs, expenses, supplier reconciliations, AP ageing and month-end close.
- A strong control mindset, with the judgement to identify risk and the confidence to escalate appropriately.
- The ability to work consistently from 12:00 to 21:00 Mauritius time on the UK working calendar.
- Strong Excel or Google Sheets skills, with the ability to analyse data and turn it into clear actions.
- Excellent written and spoken English.
DESIRABLE EXPERIENCE
- Experience with ZIP, Emburse, Workday Financials or comparable AP, expense or finance systems.
- Experience in a fast-growing technology, fintech, financial-services or shared-services environment.
- Experience supporting AP automation, system implementation, standardisation or process redesign.
Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com http://Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
Location: Innisfail, Queensland, Australia
Bradken
is a leading solutions provider and global manufacturer of innovative, custom-engineered products for the resources sector. With a workforce of more than 3,000 employees, our ability to adapt and evolve keeps us firmly positioned as global leaders in the wear solutions market.
About the role
This is a permanent full-time position supporting the manufacture of components for the Australian sugar industry.
Working with a skilled team, you'll take the lead on machine setup, first-off verification, workshop planning, and mentoring apprentices and tradespeople while maintaining a strong focus on safety, quality and productivity.
In this role you wil be:
Setting and programming CNC machinery
Verifying first-off production components
Supporting production planning and workflow
Leading by example on safety and quality
Training and mentoring apprentices and team members
Working closely with supervisors and workshop teams to improve productivity and efficiency
You will have:
Trade qualification as a Fitter & Turner or similar mechanical trade
Experience in a manufacturing or machining environment
CNC machine setting and programming experience
Strong commitment to safety and quality
Ability to lead by example and support others in the workshop
Forklift, dogging or other relevant tickets are advantageous but not essential
Apply now and bring your CNC machining expertise to a business that values skill, safety and teamwork.
Why join Bradken?
Bradken is committed to providing a safe, inclusive and collaborative workplace where people are encouraged to challenge existing thinking and develop better solutions.
We offer:
Permanent full-time position
Competitive hourly rate under our Enterprise Agreement
Opportunity to progress through classifications based on skills and capability
Day shift role initially, with flexibility to work afternoon shift when required
Job security with a global manufacturing businessRegional lifestyle in tropical North Queensland
Employee Assistance Program for you and your family
How we hire
:
Before commencing employment
, you will be required to complete a pre-employment medical, including drug and alcohol testing.
We respectfully request no recruitment agency approaches.
Bradken is an Equal Opportunity Employer. We are committed to providing a diverse, inclusive, engaging and flexible environment for our people. All employment decisions are based on merit, competence, performance and business need
Location: Athens, Greece; Thessaloniki, Greece
Are you ready to join a dynamic team at
EUROPEAN DYNAMICS?
We are seeking a talented
IT Engineer (Helpdesk)
, to join our expanding development teams.
Tasks
:
The successful candidate responsibilities will include:
Responding promptly to helpdesk tickets;
Providing operational support for issues related to Azure cloud applications;
Handling daily ad hoc requests and other tasks as assigned by the supervisor;
Supporting DevOps-related tasks.
Requirements
Mandatory Qualifications:
Ability to work remotely from an EU Member State;
Availability for night and weekend on-call shifts. (On-call basis: the engineer is contacted only if a ticket is raised);
Basic understanding of cloud technologies;
Freelance and part-time engagement options are supported.
Benefits
We believe in rewarding talent and dedication. Here's what you can expect as part of our team:
Competitive full-time salary;
Private Health Coverage on the Company’s group program;
Flexible working hours, top - of - the Line tools, language courses, specialized trainings;
Top-of-the-Line Tools;
Professional Development: Benefit from language courses, specialized training, and continuous learning opportunities;
Career Growth: Work with some of the most innovative and exciting specialists in the industry;
Dynamic Work Environment: Thrive in a setting that offers challenging goals, autonomy, and mentoring, fostering both personal and company growth.
If you want an exciting challenge, work with some of the coolest technologies and enjoy your time doing it, then join us! Submit your detailed CV in English, quoting reference:
(ITEH/11/26)
.
You may also consider all our other open vacancies by visiting the career section of our website (
www.eurodyn.com
) and follow us on Twitter (@EURODYN_Careers) and LinkedIn.
EUROPEAN DYNAMICS (ED)
(
www.eurodyn.com
) is a leading European Software, Information and Communication Technologies company, operating internationally (Athens, Brussels, Luxembourg, Copenhagen, Berlin, Stockholm, London, Nicosia, Valetta, Vienna, Den Haag, Hong Kong, etc.) The company employs over 1100 engineers, IT experts and consultants (around 3% PhD, 36% MSc and 53% BSc). We design and develop software applications using integrated, state-of-the-art technology. Our current IT projects have a value exceeding 300 million EURO. EUROPEAN DYNAMICS is a renowned supplier of IT services to European Union Institutions, international organizations, European Agencies and national government Administrations in 40 countries and 4 continents.
As part of our dedication to the diversity of our workforce, we are committed to Equal Employment Opportunity without regard for race, colour, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion.
EUROPEAN DYNAMICS (ED)
adheres to the General Data Protection Regulation principles by applying its Privacy Policy as published at
www.eurodyn.com/privacy
. By submitting an application to this position and by sharing your personal data with ED, you acknowledge and accept its Policy and authorize ED to process your personal data for the purposes of the company's recruitment opportunities, in line with the Policy.
Location: Brussels, Belgium
We currently have a vacancy for an
Junior Java Developer
fluent in English, to offer his/her services as an expert who will be based in Brussels, Belgium. The work will be carried out either on the company’s premises or on site at the customer premises. In the context of the first assignment, the successful candidate will be integrated in the Development team of the company that will closely cooperate with a major client’s IT team on site.
Your tasks
Develop and maintain applications in accordance with specifications and technical best practices;
Requirements analysis;
Investigate technical solutions which meet a list of requirements and standards;
Assist the project manager in making proposals for the definition of tasks, estimates and deliverables;
Define and integrate technological components or applications;
Assist with deployment and configuration of the system;
Take part in application support by investigating issues (3rd level support etc.);
Developing and maintaining Java-based applications;
Supporting integration with existing platforms;
Assist in system enhancements and optimisations;
Participate in testing, debugging, and validation activities.
Requirements
University degree in IT or relevant discipline, combined with minimum 1 year of relevant working experience in IT;
Minimum 1 year experience in Java application development;
Minimum 1 year experience with relational databases;
Knowledge of web standards, CSS-based design, cross-browser compatibility;
Knowledge of REST and working with APIs, developing APIs, etc.;
Knowledge of issue-tracking and ticketing tools;
Knowledge of application integration;
Knowledge in database management system;
Experience with AGILE, Scrum or DevOps is a plus;
Excellent command of the English language.
Benefits
If you are seeking a career in an exciting and dynamic company, where you will offer your services as part of a team of a major European Institution, operating in an international, multilingual and multicultural environment where you can expect real chances to make a difference, please send us your detailed CV in English, quoting reference
(12345/11/2026).
We offer a competitive remuneration (either on contract basis or remuneration with full benefits package), based on qualifications and experience. All applications will be treated as confidential.
EUROPEAN DYNAMICS (ED)
(
www.eurodyn.com
) is a leading Software, Information and Communication Technologies company, operating internationally (Athens, Brussels, Luxembourg, Copenhagen, Stockholm, London, Nicosia, Hong-Kong, Valetta, etc). The company employs over 1000 engineers, IT experts and consultants (around 3% PhD, 36% MSc and 53% BSc or equivalent). We design and develop software applications using state-of-the-art technology. The group generates annual revenues in the range of EURO 40 million, with an EBITDA in the range of 20%. The value of our contract portfolio exceeds EURO 250 million.
EUROPEAN DYNAMICS
is a renowned supplier of IT services to government institutions, multinational corporations, public administrations and multinational companies, research and academic institutes.
As part of our dedication to the diversity of our workforce, we are committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion.
EUROPEAN DYNAMICS (ED)
adheres to the General Data Protection Regulation principles by applying its Privacy Policy as published in
www.eurodyn.com/privacy
. By submitting an application to this position and by sharing your personal data with ED, you acknowledge and accept its Policy and authorise ED to process your personal data for the purposes of the company's recruitment opportunities, in line to the Policy.
Location: Luxembourg
We currently have a vacancy for an
Junior IT Support Engineer
fluent in English, to offer his/her services as an expert remotely. In the context of the first assignment, the successful candidate will be integrated in the team of the company that will closely cooperate with a major client’s IT team on site.
Your tasks:
Handle Service Desk calls, manage incident resolution workflows, and support end users effectively;
Create, manage and automate tickets within ServiceNow, with a solid understanding of workflows and automation opportunities;
Automate existing workflows including automating ticket creation and management in ServiceNow while improving the quality of service delivery;
Reporting activities;
Handle incoming calls using ServiceNow and task management;
Create relevant documentation as well as user manuals.
Requirements
University degree in IT or relevant discipline, combined with minimum 2 years of relevant working experience in IT;
Excellent experience with Service Now, opening tickets, forwarding as well as resolving them;
Experience providing First Level IT Support in a Service Desk or Help Desk environment;
Experience using IT Service Management (ITSM) and ticketing platforms such as ServiceNow and Jira;
Experience with troubleshooting for end-user issues involving operating systems, applications, hardware, and connectivity;
Experience working with or following Standard Operating Procedures (SOPs) and creating or maintaining technical documentation;
Good understanding of incident, request, and problem management processes.
Good knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and general connectivity troubleshooting;
Ability to accurately document issues, resolutions, and troubleshooting steps, creating SOPs.
Exposure to software testing, User Acceptance Testing (UAT), or Quality Assurance (QA) activities is highly desirable;
Excellent command of the English language.
Benefits
If you are seeking a career in an exciting, dynamic and multicultural international environment with exciting opportunities that will boost your career, please send us your detailed CV in English, quoting reference
(156830/11/2026).
We offer a competitive remuneration (either on contract basis or remuneration with full benefits package), based on qualifications and experience. All applications will be treated as confidential.
You may also consider all our other open vacancies by visiting the career section of our web site (
www.eurodyn.com)
and follow us on Twitter (@EURODYN_Careers) and LinkedIn.
EUROPEAN DYNAMICS
(
www.eurodyn.com)
is a leading European Software, Information and Communication Technologies company, operating internationally (Athens, Brussels, Luxembourg, Copenhagen, Berlin, Stockholm, London, Nicosia, Valetta, Vienna, Den Haag, Hong Kong, etc.) The company employs over 1000 engineers, IT experts and consultants (around 3% PhD, 36% MSc and 53% BSc). We design and develop software applications using integrated, state-of-the-art technology. Our current IT projects have a value exceeding 300 million EURO. EUROPEAN DYNAMICS is a renowned supplier of IT services to European Union Institutions, international organizations, European Agencies and national government Administrations in 40 countries and 4 continents.
As part of our dedication to the diversity of our workforce, we are committed to Equal Employment Opportunity without regard for race, color, age, national origin, ethnicity, gender, disability, sexual orientation, gender identity or religion.
EUROPEAN DYNAMICS (ED)
adheres to the General Data Protection Regulation principles by applying its Privacy Policy as published in
www.eurodyn.com/privacy.
By submitting an application to this position and by sharing your personal data with ED, you acknowledge and accept its Policy and authorise ED to process your personal data for the purposes of the company's recruitment opportunities, in line to the Policy.
Location: South Africa; Mexico; Brazil; Argentina; Venezuela, Bolivarian Republic of
About Huzzle
At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups, digital agencies, SaaS companies, and tech-enabled businesses across industries such as MarTech, FinTech, EdTech, and eCommerce. Unlike traditional outsourcing agencies, we place you directly with innovative companies where you become a valued member of the team.
About the company
Our client is a high-impact sales consultancy and Certified HubSpot Solutions Partner that builds scalable sales engines for owner-led B2B companies. Based in Ontario, the team specializes in transforming relationship-based businesses into process-driven organizations by developing custom playbooks, compensation plans, and CRM architectures. They move beyond traditional consulting by providing hands-on training and long-term coaching, ensuring that new sales habits and operational systems are sustainable and built to last.
The company operates with an operator-led mindset, focusing on measurable growth and structural integrity rather than generic advice. They serve a diverse range of B2B clients whose success relies on expertise and trust, helping them transition from individual-led sales to robust, repeatable engines. Joining this team means working in a collaborative, results-oriented environment where the mission is to solve complex operational challenges and deliver clear, actionable strategies that empower business owners to scale effectively.
Job Summary
We are looking for a high-performing, SDR to join a growing sales consultancy during a pivotal expansion phase. This isn't a role for a beginner; we need a seasoned specialist who understands the nuances of selling complex, consultative B2B services to business owners. You will be responsible for building the frontline of our sales engine, targeting Ontario-based firms that rely on trust and expertise. If you are an expert at navigating high-level conversations and have a mastery of modern sales tech, this is an opportunity to take ownership of a sophisticated outbound process and grow alongside the firm.
Key Responsibilities
Strategic Prospecting: Identify and source high-fit leads that align with our Ideal Customer Profile (ICP) of owner-led B2B companies.
Multi-Channel Outreach: Execute high-volume, high-quality outreach across cold calling, cold emailing, and LinkedIn.
Lead Qualification: Conduct rigorous qualification to ensure every discovery meeting scheduled has a high probability of conversion.
CRM Management: Maintain 100% data integrity within HubSpot, ensuring all activities and prospect insights are meticulously logged.
AI Integration: Utilize ChatGPT and Claude to streamline messaging, research prospects, and optimize outreach workflows.
Pipeline Partnership: Work directly with the founder to transition qualified leads and provide feedback on market resonance to refine the sales strategy.
Requirements
Senior-Level Experience: Multiple years of experience as an SDR, specifically selling complex, consultative services or high-ticket B2B solutions.
HubSpot Expert: Advanced, "no-training-required" proficiency in HubSpot is a non-negotiable requirement.
Outbound Mastery: Proven track record of success in cold calling, strategic emailing, and LinkedIn social selling.
AI Fluency: Regular and proficient use of AI tools (ChatGPT/Claude) to enhance sales productivity.
Communication: Exceptional professional English (written and verbal) with the ability to build rapport with business owners and executives.
Schedule: Ability to work a strict 9-5 EST schedule to align with our North American client base.
Nice-to-have
Experience with Apollo.io for lead sourcing and sequencing.
Advanced proficiency in LinkedIn Sales Navigator.
Background in sales consulting, CRM implementation services, or professional services.
Benefits
💰 Competitive monthly compensation
🚀 Career growth opportunities
🌎 Fully remote work environment
🛠️ Opportunity to work with a sophisticated, established sales process
🎯 Direct impact on a growing business as a key early team member
Location: APAC Remote; EMEA Remote
About
Customer.io
Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day.
Customer.io
powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
About the role
Hi, my name is Lauren, Senior Manager of Customer Success at
Customer.io
, and I'm looking for a Customer Success Manager to join our Mid-Market, APAC or EMEA team.
You'll own the success of a dedicated portfolio of roughly 40-60 Mid-Market customers — acting as their strategic advisor from onboarding through long-term adoption, and driving commercial outcomes across your book of business. You'll partner closely with Account Management, Technical Support, Product, Solutions, and Engineering to help customers realize real value throughout their lifecycle.
We don't need you to be a marketing expert or a deeply technical one. We need someone who's an expert at asking the right questions — someone who digs until they find the real problem, not just the reported one, and who can influence a customer to make progress and move through blockers. You'll be curious and eager to understand our app well enough to take a customer's use case and turn our features into outcomes that matter to them.
What we value
Curiosity about the business behind the customer:
You're genuinely interested in how companies operate and enjoy learning your customers' industries and goals. You ask about the
why
behind a request before recommending a solution.
Trusted advisor, not ticket-taker:
You build relationships that turn you into a strategic partner rather than someone who simply answers questions. You have well-formed opinions about customer experience and aren't shy about sharing them.
Ownership of commercial outcomes:
You see CS as a value and growth engine. You take ownership of outcomes across your book and naturally look for opportunities to create more value, partnering with AM on retention and expansion.
Comfort in ambiguity:
You thrive on complex, open-ended customer challenges — bringing together business context, technical understanding, and creativity to solve them. You're calm under pressure, highly organized, and able to juggle competing priorities across a full portfolio.
AI-forward thinking:
You're comfortable using AI tools to improve your own productivity and your customers' outcomes, and you bring a growth mindset toward experimenting with new AI-powered ways of working.
What you'll do
Manage a dedicated portfolio of ~40-60 Mid-Market customers as their strategic partner across the full customer lifecycle
Lead onboarding — running kickoffs and milestone check-ins, and guiding customers to their first measurable outcomes
Build a deep understanding of each customer's goals and translate them into measurable, mutual success plans
Provide proactive, consultative guidance through regular strategic touchpoints and value-driven conversations
Monitor customer health, spot adoption trends, and address risks before they impact success
Partner with Account Management to support retention and expansion, and coordinate with Technical Support, Product, Solutions, and Engineering when deeper expertise is needed
Own escalations end to end — from identification through resolution — keeping customers informed and confident throughout
Advocate for your customers internally by sharing product feedback and influencing improvements to the customer experience
Drive AI adoption across your portfolio — coaching customers on AI-powered solutions and modeling what AI-native Customer Success looks like
Contribute to the broader CS organization by sharing best practices, improving playbooks, and participating in webinars and enablement initiatives
What we're looking for
2+ years as a Customer Success Manager for technical products, in a SaaS environment
Experience communicating with software developers in a technical capacity
Opinionated about customer experience — you should have well-formed views in order to give customers strategic advice
Fluency in French, Russian, and/or Spanish (we are prioritizing multilingual candidates for this role)
Located in Australia, New Zealand, United Kingdom or Ireland
Bonus: experience designing lifecycle messages
Compensation & Benefits
We believe in transparency. The salary for this role is
$80,000 USD
(or equivalent in local currency) depending on experience and subject to market rate adjustment. In addition to base salary, this role includes an equity grant in the form of stock options, so you share in the success you help build.
We know our people are what make us great, and we're committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including
100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
. We also offer
16 weeks paid parental leave, unlimited PTO
, stipends for remote work and wellness, a professional development budget, and more.
See full benefits here →
Our Process
No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
30-minute video call with Recruiter
45-minute video call with Hiring Manager
45-minute Homework Review Call + feedback with potential team members
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
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Check out our
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We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read — apply now.
Location: Remote
Workplace: Remote
We are building AI to simulate the world through merging art and science.
We believe that world models are at the frontier of progress in artificial intelligence. Language models alone won’t solve the world’s hardest problems – robotics, disease, scientific discovery. Real progress requires models that experience the world and learn from their mistakes, the same way that humans do. And this kind of trial and error can be massively accelerated when done in simulation, rather than in the real world.
World models offer the most clear path to general-purpose simulation, changing how stories are told, how scientific progress is made and how the next frontiers of humanity are reached.
Our team consists of creative, open minded, caring and ambitious people who are determined to change the world. We aspire to continuously build impossible things and our ability to do so relies on building an incredible team. If you are driven to do the same, we'd love to hear from you.
*Titles posted to our careers page are updated regularly to best advertise the role and expected seniority, but internally we have a flat titling system with two types of titles: one for individual contributors and one for people managers.
ABOUT THE ROLE
*Open to hiring in London and APAC.
We're building a creative platform used by artists, filmmakers, and teams at some of the world's most recognized brands. Our support org handles everything from a five-minute billing question to a technical escalation, and we're building out a dedicated tier for the first kind so our more experienced specialists can focus on the second.
We're looking for a Support Representative who's accurate, fast, and comfortable following a process closely under volume. No creative or AI background required. We'll train you on the product.
WHAT YOU’LL DO
- Resolve high-volume, tickets across account access, billing, and plan questions for Free, Standard, and Pro and Max users
- Use existing macros, playbooks, and AI support layer suggestions to close tickets accurately and quickly
- Recognize when a ticket needs product judgment or creative-tool troubleshooting, and route it to Tier 2 Support or Enterprise
- Flag recurring questions that don't have a macro yet
WHAT YOU’LL NEED
- Clear, accurate written communication, especially on process-driven, checklist-style work
- Comfortable with repetitive, high-volume work without losing accuracy
- Prior experience with tools like Zendesk, Notion, or Slack is a plus, not a requirement
- 0-2 years in any customer-facing or process-driven role (preferably in SaaS, but not required)
- Enough curiosity to spend a little time in the product or help docs before talking to us. No creative background needed, just evidence you looked
WHAT SETS GREAT CANDIDATES APART
The best people in this role follow the playbook precisely and know exactly when a ticket doesn't fit it. They don't force a wrong answer to hit volume, and they don't escalate everything out of caution either. They've put in enough time with Runway to have a real sense of what it does and who uses it, so a ticket that's slightly off-script doesn't stump them, even without a creative background. When they see the same question surface three times, they ask whether it should become a macro instead of just answering it a third time.
Runway strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity for our team. Our salary ranges are based on competitive market rates for our size, stage and industry, and salary is just one part of the overall compensation package we provide.
There are many factors that go into salary determinations, including relevant experience, skill level and qualifications assessed during the interview process, and maintaining internal equity with peers on the team. The range shared below is a general expectation for the function as posted, but we are also open to considering candidates who may be more or less experienced than outlined in the job description. In this case, we will communicate any updates in the expected salary range.
Lastly, the provided range is the expected salary for candidates in the U.S. Outside of those regions, there may be a change in the range, which again, will be communicated to candidates.
WORKING AT RUNWAY
Great things come from great teams. https://www.youtube.com/watch?v=kwmj4ato2kw&ab_channel=Runway We’d love to hear from you.
We’re committed to creating a space where our employees can bring their full selves to work and have equal opportunity to succeed. So regardless of race, gender identity or expression, sexual orientation, religion, origin, ability, age, veteran status, if joining this mission speaks to you, we encourage you to apply.
More about Runway
- Universal World Simulator https://runwayml.com/world-simulator.html
- GWM-1 https://runwayml.com/research/introducing-runway-gwm-1
- Gen-4.5 https://runwayml.com/research/introducing-runway-gen-4.5
- General World Models https://runwayml.com/research/introducing-general-world-models
- Robotics SDK https://runwayml.com/research/introducing-runway-gwm-1#robotics-section
- Conversational Real-time Agents https://runwayml.com/research/introducing-runway-gwm-1#avatars-section
- Runway Studios https://runwayml.com/studios
We're excited to be recognized as a best place to work:
Crain's https://www.crainsnewyork.com/awards/best-places-work-2023 | InHerSight https://www.inhersight.com/companies/best/city/new-york-city-ny | BuiltIn NYC https://builtin.com/awards/new-york-city/2024/best-places-to-work | INC https://www.inc.com/best-workplaces/2024
Location: London, UK
Workplace: Hybrid
Sensor Tower’s digital intelligence platform provides unparalleled insight into market trends, advertising, competitor’s strategies, and consumer/user audience across mobile, web, and gaming. Sensor Tower’s insights are trusted by more than 2,500 enterprises worldwide across tech, retail/commerce, entertainment/media, gaming, consumer packaged goods and finance.
Role Summary:
As a Customer Support Specialist, you’ll be on the front lines of customer interaction, playing a vital role in delivering exceptional service and resolving inquiries efficiently and empathetically. In this role, you will gain hands-on experience within the fast paced, ever evolving mobile app ecosystem and have the opportunity to engage directly with executives and team members from high growth companies. You’ll also collaborate across departments, working closely with product, engineering, and operations teams to ensure a seamless customer experience and to provide feedback that helps shape the future of our platform. Fluency in French (written and spoken) to effectively support French-speaking clients and partners.
Full time / London - Hybrid (2-3 days in office) - French Speaking
Responsibilities:
- Provide expert support to customers and the internal sales team by responding to queries in a timely and accurate manner.
- Troubleshoot and resolve issues by gathering technical details, replicating problems, and using internal tools to identify root causes.
- Collaborate with cross functional teams to escalate complex issues, log bugs, and clearly communicate technical solutions to users of varying technical backgrounds.
- Provide high priority support and platform overviews on an ad hoc basis to a designated group of strategic accounts.
- Act as a bridge between internal teams, sharing relevant customer feedback to improve the platform.
- Identify gaps in resources based on common customer pain points.
- Educate users on new updates, tools, and best practices to tailor to their use cases
- Report on key customer service metrics and identify noteworthy trends to the Team Director.
Qualifications:
- At least 4-5 years of experience in a data analysis customer facing role (customer service, care, or success).
- Fluency in French/English
- Background in mobile analytics, consumer behavior, or digital advertising strongly preferred.
- Passionate about providing exceptional customer experience.
- Strong attention to detail and ability to manage multiple tickets or issues at once.
- Comfortable working with and supporting global brands across diverse markets.
- Genuine interest in building and growing a career within customer support.
- Technical experience in initial troubleshooting of front end bug/network issues.
- Ability to read and interpret data visualizations or logs to guide troubleshooting.
- Experience working cross functionally with Product, Engineering, or Data teams.
- Proactive in spotting recurring issues and patterns in customer inquiries.
Nice to have:
- Hands-on experience with platforms such as Zendesk, Mailgun, Kibana, and Salesforce.
- Knowledge in assisting global users with API questions, data import/export execution, and platform integrations.
Fraud warning:
It's common for scammers to create positions that look legitimate on other sites. To ensure your submission is considered, only apply for positions at Sensor Tower through our company website or through posts directly associated with Sensor Tower company profiles on sites such as LinkedIn, Indeed, BuiltIn or Hackajob. At no point will Sensor Tower ever ask for money, credit card, or bank account information to complete a job application. Communications received from Sensor Tower are only sent by e-mail addresses ending in sensortower.com http://sensortower.com. All Sensor Tower interviews will be conducted via phone or Zoom. At no time will a conversation be moved to an alternative email outside of sensortower.com http://sensortower.com or text. Should an issue arise that you feel we should be aware of, please contact us. Please provide your resume when applying.
To all recruitment agencies:
Sensor Tower does not accept third party resumes. Please do not send resumes to our jobs alias, Sensor Tower employees or any other organization location. Sensor Tower is not responsible for any fees related to unsolicited resumes. Sensor Tower will not pay any third-party agency or company that does not have a signed agreement with Sensor Tower.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Location: Berlin
Workplace: Hybrid
OUR STORY:
Every year millions of people are either filing their taxes in fear or giving up on their tax refund altogether. We're working on fixing that. Our intuitive app enables anyone, regardless of education or background, to file their taxes with newfound confidence.
Spread across Germany, Spain and the UK, the team at Taxfix Group with its brands Taxfix, Steuerbot and TaxScouts, is a compassionate group of solution-finders. We speak our minds openly, and with over 400 professionals, including tax experts, developers, and IT security experts, we're rich in ideas and voices. The group has facilitated more than 3.5 billion euros in tax refunds for its customers since its founding in 2016.
YOUR OPPORTUNITY:
AI is shifting how the best products get built. The handoffs between product, design, and engineering are slowing us down. The companies moving fastest are doing it with people who own the full loop, from the user problem to the shipped feature, without losing the thread.
At Taxfix, we’re rebuilding our R&D organization around this idea. We call these people builders.
A Builder has a primary craft, one they’re genuinely excellent at, but they don’t stop there. They stretch across product, design, and engineering as the situation demands, using AI to cover the gaps. They’re accountable to outcomes, not job descriptions.
Taxfix has put €5 billion back into our customers’ pockets and we aren’t stopping there. We operate in Germany, Spain, and the UK, and we’re in the middle of a genuine AI transformation in how we build and how we’re organized.
Assume there’s no designer to give you a Figma file. No engineer to hand the spec to. The magic is knowing what to build, why, and in what order, then making it happen. If building the thing sounds more natural to you than describing it, this role is for you.
YOUR RESPONSIBILITIES AND DECISIONS:
- Take a user problem from rough idea to shipped product. Write the brief, design the flow, prototype it, and get it in front of users, with as few handoffs as possible. Own the full loop.
- Compress research, synthesis, and spec-writing from weeks into hours. You reach for AI tools not because you’ve been asked to, but because they faster make you faster in delivering high quality outcome. You know when to trust the output, when to edit it, and when to reject it. Use AI as a force multiplier.
- You structure fuzzy problems, identify what should and shouldn’t be built, and move forward when there are dozens of possible directions. The magic is in the trade-offs, not the feature list. Turn ambiguous ideas into things users can trust.
- You collaborate effectively with technical and non-technical stakeholders on AI-related product work, translating AI concepts, capabilities, limitations, and outputs into clear product decisions. You work effectively in hybrid human-AI teams. Work in small, focused teams.
- You know the metric your team is trying to move. You measure your week by what changed in user behaviour, not by how many tickets moved to Done. Be accountable to outcomes, not roadmaps.
- You give feedback directly, to anyone, regardless of level. You raise blockers early and in the open. Push back when something’s wrong. Team player who raises the bar.
YOUR PROFILE:
YOUR CRAFT
- 5+ years experience in Product Management (ideally in fintech or B2B). You’ve shipped things that real people use, and you can point to the metric that moved when you did.
- Understand implicitly the product development process - from discovery, to user research to experimentation. You are able to build and defend a compelling strategy that solves user needs.
- You have a builder track record: you’ve made things with AI, not just written specs about them. Shipped products, agent workflows, or tools real users have touched. Any of these count whether at work or in your personal life.
- You’re AI-native by default. You use tools like Claude, Cursor, Lovable, or similar regularly. You follow the AI product space closely and you know the difference between a demo and something production-ready.
- You’ve built personal AI workflows that make you meaningfully faster. You know when to trust AI output, when to edit it, and when to reject it.
- You’ve gone from user problem to testable prototype without waiting for a brief to be written for you. The output was good enough that a team shipped from it.
- Low PM baggage: you’re not attached to how product management "should" be done. You care about outcomes, not territory.
- When designing and shipping AI-enabled products, you consider privacy, safety, fairness, transparency, bias, and accountability. You assess when AI-generated outputs are appropriate for use and raise concerns when risks or limitations are identified.
YOUR RANGE
- Across all three disciplines, you can hold your own: in Product you can identify opportunities, assess impact, and prioritize ruthlessly. In Design, you have taste: you know when something looks right but feels wrong. In Engineering, you’ve used AI coding tools to build something real, and you’re not dependent on an engineer to tell you why it’s broken.
HOW YOU WORK
- Data fluency: you know the metric you were trying to move, and you can say whether you moved it, with healthy skepticism about what metrics do and don’t tell you.
- You believe in experimentation and ship with velocity to learn quickly. You know your way around AB tests and are excited to try new data science models to learn faster.
- You’ve worked on products where getting it wrong has real consequences for real people, and that raised your bar, not lowered it.
- You’ve found a way through blockers rather than waiting to be unblocked. When something was genuinely impossible, you documented why and moved on.
- You bring an entrepreneurial and independent mindset. You are excited about spotting opportunities and then acting on them.
- Fluency in English is required (German is a plus).
THIS ROLE IS NOT FOR YOU IF…
- You’re not genuinely excited about being able to stretch across design and engineering functions.
- You’ve never built an AI prototype and/or shipped code, side projects count.
- You pride yourself in what you delivered rather than its impact
- You need certainty, a full brief, or someone else’s research to get started.
- You don’t believe in fast learning and getting things into customers hands early and use
WHY TAXFIX?
- A chance to do meaningful, people-centric work with an international team of passionate professionals.
- Holistic well-being with free mental health coaching sessions.
- A monthly allowance to spend on an extensive range of services that you can use and roll over as flexibly as you like.
- Employee stock options for all employees—because everyone deserves to benefit from the success they help to create.
- 30 annual vacation days and flexible working hours.
- Work from abroad for up to six weeks every year. Just align with your team, and then enjoy your trip.
- Plenty of opportunities to socialise as a team. In addition to internal tech meetups, our international team hosts regular get-togethers—virtually and in person when possible.
- Free tax declaration filing, of course, through the Taxfix app—and internal support for all personal tax-related questions.
- Have a four-legged friend in your life? We’re happy to have dogs join us in the office.
Excited? So are we. Learn more about Team Taxfix https://medium.com/taxfix on our blog and get a glimpse of our culture.
At Taxfix, we believe that incredible things happen when you have a wealth of perspectives and experiences. We're proudly committed to equal employment and development opportunities no matter your gender, race, religion, age, sexual orientation, colour, disability, or place of origin. To help mitigate any potential unconscious biases, we ask that you refrain from including your picture, age, or marital status on your CV. Let your experiences speak for themselves.
Not sure if you meet all the requirements for this role? Please apply anyway. You might bring something special to the team that we hadn't considered previously.
Location: Almaty, Kazakhstan
Workplace: OnSite
WHY WORK AT HIGGSFIELD AI?
Higgsfield AI is the fastest-scaling generative AI company in history, hitting $1B in annual revenue run rate, 30M+ users worldwide, 6M+ generations per day, and powering 390 of Fortune 500 brands.
We're building at the absolute frontier of AI-powered video creation and next-generation creative tools. Joining Higgsfield means becoming part of a high-impact team shaping the future of AI-native experiences, at a company that isn't just moving fast, but rewriting what fast looks like.
WHAT THIS ROLE MEANS AT HIGGSFIELD
Most subscription businesses lose a password. We lose GPU-seconds.
When someone runs two hundred accounts off one card to harvest a per-account promotional grant, the cost lands on our compute bill the same hour, and it does not stop until somebody finds them. We have found operators doing exactly that — hundreds of accounts, synchronised signups, machine- generated emails, round-the-clock automation — and we have also found that most of our worst- margin accounts are not abusers at all, just heavy users on an unlimited plan. Telling those two apart, account by account, with evidence that survives being challenged, is this job.
You are the person who finds them, proves it, and puts a number on it.
You make sure:
- Every enforcement action we take is backed by evidence a stranger could follow
- We know what abuse cost us last month, on the same basis as last month
- The detection system is measured against real cases, not against its own past decisions
- When a ring changes shape, somebody notices this week — and that somebody is you
WHAT YOU WILL DO
Investigation & casework
- Run ring investigations end to end: from a flagged account or a cost anomaly to a named cluster, its members, its signature, its lifetime economics and a recommended action.
- Build the linkage yourself — shared payment instruments, IP and ASN concentration, email-stem families, registration bursts, behavioural and automation fingerprints — and know which links are evidence and which are coincidence.
- Separate abuse from unprofitable-but-legitimate every single time. On an unlimited plan, negative gross margin is normal. Cost is a gate, never a trigger.
- Triage the review queue the detection system produces, and feed what you learn back into it. Your adjudications are the only unbiased labels the scientist has.
Evidence & defensibility
- Produce evidence packages that hold up outside the company — to an external auditor, to a payment network, to a customer disputing a ban, to Legal enforcing our Terms. Our abuse work has already been used in all four contexts.
- Write per-account, not per-ring, when the action is per-account. A ban list without a reason column is not evidence.
- Know what our Terms of Use actually entitle us to do, and flag when the evidence supports the finding but not the action.
Quantification & reporting
- Own the abuse loss number: what it cost, on what basis, net of the revenue we reversed and the legitimate customers we caught by mistake. Same definition every month, written down.
- Distinguish COGS burned, revenue at risk, revenue reversed and cash refunded — they are four different numbers and people will conflate them.
- Build the recurring reporting that tells us whether the problem is growing, and the ad-hoc answer to "why did compute spike last Tuesday" that is due the same day.
Monitoring & adaptation
- Watch the detectors themselves. A rule that stops firing is a detection event, not a quiet week.
- Check the instrument before explaining the movement: a missing upstream table, a silently dropped join, a vendor signal that went away. This has bitten us and it will again.
- Spot new abuse patterns before they are in anybody's model — usually in a cost anomaly, a strange cohort, or a support ticket that does not fit.
How we work
- SQL and Python on raw payment, usage and identity data in BigQuery, without anyone preparing it for you. We use AI heavily — resourcefulness beats syntax.
- Close partnership with the Antifraud data scientist (you validate what they build), Payments (chargebacks and processor signals), Support (the humans who meet your false positives) and Finance (the loss number goes in the accounts).
WHO WE'RE LOOKING FOR
- 2+ years doing investigative or risk analytics — fraud, abuse, trust and safety, AML, chargebacks, gaming or marketplace integrity. What matters is that you have chased real bad actors, not modelled them in the abstract.
- Strong SQL, without help. Self-joins, window functions, cohort replay, and joining payments to usage to identity across messy keys. This is the single most-used skill in the role.
- Python at working level for analysis — pandas, notebooks, a bit of graph work.
- Investigative instinct: you follow the thread, you notice the thing that does not fit, and you can say when a pattern is a coincidence.
- Evidentiary discipline: you can write up a finding so that somebody who distrusts you can check it, and you know the difference between "this looks like abuse" and "this is provable."
- Unit-economics literacy: gross margin per account, what compute costs, and why a negative-margin customer may be entirely legitimate.
- The judgment to escalate rather than act when the evidence is thin, and to say so in writing.
- Clear written and spoken English, B2+.
Backgrounds that often do well:
- Fraud / risk analysts from fintech, payments, marketplaces, gaming, crypto or betting
- Trust & safety investigators and platform-integrity analysts
- Chargeback, dispute or AML analysts who write their own queries
- Strong product or BI analysts who got handed the abuse problem and kept it
WHAT THIS ROLE IS NOT
This role is not a fit if you:
- Want to build models full time — that is the Antifraud data scientist, and it is open
- Want to do content moderation or NSFW classification
- Would put an account on a ban list without being able to say why in one sentence
- Treat every negative-margin account as an abuser
- Need a labelled dataset or a clean table before you can start
- Are uncomfortable that your work gets real people's accounts restricted, sometimes wrongly
- Want predictable 9–5 workdays
HIRING PROCESS
- Screening call (30 min)
- Hiring-manager screen (30 min)
- Business case (1,5 hour)
- Tech interview (1,5 hour)
- Final interview (30 min)
- Paid on-site trial (1 month)
THE DEAL
- Competitive salary in USD
- Equity: participation in the company's stock option program
- On-site role in Almaty, Kazakhstan
- Relocation support (flight + temporary housing)
- Flat structure, high autonomy, fast career growth
Location: London
Workplace: Hybrid
Why loveholidays?
We’re on a mission to open the world to everyone, giving our customers unlimited choice, unmatched ease and unmissable value for their next getaway.
Our trailblaze together culture is what drives our success, powered by our people and the way they work. Using progressive technology, we drive cutting-edge innovation and improve how our customers discover, book and experience their holidays. You’ll have the opportunity to accelerate your growth through meaningful challenges, new experiences and the freedom to shape your own path. You’ll create impact for our future by taking ownership, contributing to shared goals and helping shape what comes next, all as part of our enhanced international community of talented, collaborative and passionate teams.
The difference you’ll make
You’ll sit in the Trading OS team, reporting to the Director of OTA Platform. You’ll work closely with lead engineers, Revenue Management, and commercial leaders to define and deliver the long-term product vision for Trading OS, creating shared data, tools, and capabilities that power pricing, packaging, promotions, and availability across markets. Together, the team will focus on enabling commercial and AI teams to configure, test, and automate commercial changes safely and quickly at scale, reducing dependency on engineering and enhancing decision-making.
Trading OS sits within our Platform function, which builds the technology and shared capabilities that power the loveholidays experience. By creating scalable products, systems and tools, Platform helps the wider organisation move faster, work more independently and deliver better outcomes for customers.
Your day-to-day:
- Partner with engineering, Revenue Management, and commercial leaders to define the Trading OS roadmap, outcomes, metrics, and investment priorities.
- Build flexible tools, APIs, and data models that enable commercial teams to configure, test, and roll out pricing, packaging, and availability changes.
- Work closely with Engineering on technical design, service boundaries, data contracts, and scalable architecture for AI-assisted decisioning.
- Improve the quality, reliability, and visibility of commercial data to enable faster, engineering-independent commercial changes.
- Use data and controlled experimentation to measure operator efficiency, engineering effort avoided, platform adoption, and commercial impact.
- Drive platform adoption by establishing clear documentation, onboarding, and feedback loops for internal product and commercial consumers.
Your skillset:
- Proven record of platform product leadership owning technical, API-heavy, data-rich, or internal platform products used by multiple teams.
- Systems thinking ability to model complex dependencies across data, services, and workflows into stable, composable capabilities.
- Strong technical fluency across APIs, data models, distributed systems, configuration engines, and observability to collaborate credibly with engineering.
- Commercial judgement with the ability to connect platform strategy to margin, trading objectives, and customer value.
- Expertise in data and experimentation, comfortable defining metrics, designing controlled tests, and using data to guide decisions.
- Outstanding execution and communication skills to navigate ambiguity, balance platform health with delivery, and align technical and non-technical stakeholders.
The interview journey:
- Talent acquisition screening - 30 minutes
- First stage with the hiring manager - 45 minutes
- Final stage with key stakeholders, including a platform case to present - 1 hour
- Behavioural and culture conversation with VP of Product - 45 minutes
Perks of joining us:
- Company pension contributions at 5%
- Individualised training budget for you to learn on the job and level yourself up
- Discounted holidays for you, your family and friends
- 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum
- Ability to buy and sell annual leave
- Access to our electric vehicle salary sacrifice scheme
- Cycle to work scheme, season ticket loan and eye care vouchers
Our commitment to inclusion
At loveholidays, we focus on creating an inclusive environment where everyone can contribute, grow and succeed. We value the different perspectives, experiences and ideas each person brings, because they help us work better together, challenge our thinking and make stronger decisions.
As we continue to grow and evolve, we want everyone to feel supported and able to do their best work. We’re also committed to making our hiring process accessible, so please let our Talent Acquisition team know if you need any adjustments at any stage.
Location: Remote USA
Workplace: remote
ABOUT YOU
We're looking for a commercially driven, analytically sharp, and results-oriented Account Manager to join the Xsolla Offerwall team. This is an exciting opportunity to own the advertiser side of a premium rewarded inventory network at the intersection of mobile gaming, user acquisition, and advertising technology. The best candidate is someone who thrives in a fast-paced, highly collaborative environment and is passionate about helping game studios achieve their acquisition goals through performance-driven advertising.
In this client-facing role, you'll build and grow relationships with gaming studios and UA teams, optimizing campaign performance and ensuring partners get measurable results through Xsolla's Offerwall. You'll serve as a trusted advisor to advertisers, translating data into actionable strategies, and collaborate closely with Xsolla's product, operations, and technical teams to continuously improve the partner experience.
Strong account management skills, a deep familiarity with mobile gaming and performance advertising, and the ability to balance day-to-day campaign management with long-term partner growth will be key to your success. If you're energized by the intersection of gaming and performance marketing and love building meaningful advertiser relationships, we'd love to hear from you!
ABOUT US
Xsolla is a global commerce company with robust tools and services designed to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help fund, distribute, market, and monetize their games. Headquartered in Los Angeles, California, Xsolla has helped over 1,500+ game developers reach more players and grow their businesses around the world.
For more information, visit xsolla.com.
Responsibilities:
Partner Growth & Account Management
Guide new publisher integrations from onboarding through launch, nurture long-term monetization partnerships, and expand existing accounts by driving adoption and incremental revenue growth through Xsolla's Offerwall.
Balance multiple accounts and priorities in a fast-paced environment, consistently delivering results under shifting timelines.
Maintain deep knowledge of mobile advertising, the rewarded ecosystem, and app monetization models to ensure partner strategies stay competitive.
Problem Solving & Diagnostics
Serve as the first line of defense when a partner reports a performance drop, integration bug, or unexpected revenue anomaly — approaching each issue methodically: isolate the variable, form a hypothesis, and validate it against the data before proposing a fix.
Analyze data to uncover trends, diagnose challenges, and recommend optimization strategies that drive measurable revenue impact, distinguishing symptoms from root causes rather than treating surface-level fixes as solutions.
Own ambiguous, cross-functional problems end-to-end — coordinating with product, engineering, and operations to identify what's broken, why, and what the right fix is, even when the answer isn't immediately obvious.
Anticipate downstream issues before they escalate, using pattern recognition from past partner problems to flag risks proactively rather than reactively.
Strategic Relationships & Executive Communication
Own and cultivate strategic relationships with senior and executive stakeholders at publisher partners, acting as a trusted advisor rather than a transactional point of contact.
Prepare and deliver executive-level business reviews, business cases, and growth roadmaps that translate complex data and problem resolutions into clear, actionable business outcomes for senior decision-makers.
Tailor communication style and depth to the audience — distilling technical or operational detail into strategic narratives when presenting to executives, while retaining the ability to go deep on the details with day-to-day partner contacts.
Represent Xsolla in high-stakes conversations (renewals, escalations, strategic planning) where executive trust and credibility directly influence partner retention and growth.
Collaborate cross-functionally with internal product, operations, and technical teams to implement partner requirements and resolve potential blockers, and know when an issue needs to be surfaced to internal leadership.
Qualifications & Skills:
Experience
3+ years in digital media, mobile advertising, programmatic, or related SaaS/AdTech account management, sales, or business development.
Demonstrated ability to grow client portfolios, negotiate partnerships, and achieve or exceed revenue targets.
Problem-Solving Mindset
A structured approach to ambiguity — comfortable breaking down a messy, undefined problem into testable pieces rather than waiting for someone else to define the issue.
Track record of resolving complex, cross-functional issues independently, knowing when to dig in personally versus when to loop in the right internal stakeholder.
Genuine curiosity about "why" — treats every escalation or performance dip as a question to be answered with data, not just a ticket to be closed.
Resilience and resourcefulness when the first solution doesn't work; iterates rather than stalls.
Analytical Strength
Comfortable interpreting data sets (e.g., KPIs such as CPM, CTR, LTV, retention, or ARPU) and translating insights into strategy and root-cause diagnosis.
Communication & Executive Presence
Exceptional written, verbal, and presentation ability; adept at simplifying technical and performance concepts for diverse audiences, including senior and executive stakeholders.
Demonstrated experience managing strategic relationships with VP or C-level contacts, including leading executive business reviews and high-stakes partner conversations.
Proven success working with cross-functional groups, particularly product, operations, and technical teams, to drive problems to closure.
Industry Knowledge
Understanding of mobile ecosystems, rewarded ads, ad monetization strategies, and performance marketing models.
Mindset
Proactive, entrepreneurial, and results-driven; thrives in fast-moving environments with minimal structure.
Views obstacles as puzzles to be solved rather than blockers to be reported.
Tools
Proficiency in productivity and analytics tools (e.g., Google Sheets, BI dashboards, CRM platforms, and presentation software).
Benefits:
We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes 100% company-paid medical, dental, and vision plans, unlimited Flexible Time Off, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.
Equal Employment Opportunity Statement:
Xsolla is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law. We consider qualified applicants with criminal histories in accordance with the Fair Chance Act.
Criminal History Consideration:
For the Demand Account Manager, we will conduct a background check that may include the following:
Criminal history check
Employment verification
Education verification
Relevance to Job Responsibilities:
The background check is relevant to this position because of the following role responsibilities:
Working with vulnerable populations
Handling sensitive financial information/managing budgets/accessing funds
Accessing confidential company data
Ensuring compliance with regulatory requirements
Rights Under the Fair Chance Act:
Applicants are encouraged to inquire about their rights under the Fair Chance Act. If you have questions regarding our hiring practices, please contact careers@xsolla.com.
By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with thisXsolla Privacy Notice for Job Applicants. Please direct any inquiries regarding your data privacy to careers@xsolla.com.
Location: Remote (USA)
Workplace: remote
Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.
We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.
For more information, visit arcadia.io.
Why This Role Is Important to Arcadia
As our business grows, and as AI is improving, we need fewer, better building blocks: less per-team glue, more self-service capabilities every team builds on, so engineers spend their time on customers instead of plumbing. This is platform engineering at Arcadia. The role could just as well be titled Developer Platform, DevEx, DevProd, or SRE.
Arcadia builds and operates the petabyte-size lakehouse, and the client-facing applications that run on Kubernetes. The role will span both, reporting directly to the engineering VP.
What Success Looks Like
Arcadia engineers and their agents rely on platform building blocks, from services and pipelines to databases, queues, and storage, that come wired in with logging, metrics, tracing, alerts, encryption, access controls, backups, and cost tags, with sensible defaults.
Teams change their own pipelines, environments, alerts, and SLOs. When something breaks, the owning team sees it first, traces it to the change that caused it, and rolls it back themselves. They see their own delivery numbers and cloud spend, and act on them. Platform upgrades reach them as a merged pull request, not a checklist. Engineers take the paved road because it's the fastest way to production, and platform engineers spend their time building capabilities, not working tickets.
What You'll Be Doing
Push
quality
attributes into the platform, especially as AI increases the volume of changes: test and regression gates, progressive delivery and fast rollback, supply-chain and policy checks in the pipeline, and cost that's visible and attributable to the teams.
Run the platform as a curated internal
product
: find what slows teams down, pick the few capabilities worth building, publish the roadmap, and measure adoption, delivery speed, stability, and developer satisfaction.
Build software
: self-service APIs, templates, and golden paths for CI/CD, environments, and observability, so teams get what they need without waiting on anyone. You write a meaningful share of the code.
Carry
migrations
: track usage, automate instead of handing out checklists, push through the final 20%, and sunset.
Manage the platform's
stakeholders
: say yes with compromises, say no without breaking trust, bring shadow platforms back onto the paved road, and make cost visible to the teams that generate it.
Set the technical
direction
and evolve the platform, and
coach
Senior Engineers through design partnership and review.
Keep building out our software
"dark factory"
on top of our internal agentic platform - we should be offloading more and more to it over time.
What You'll Bring
Both halves of platform engineering: a
software engineer
's instinct for clean abstractions and APIs, and a
systems engineer
's depth in cloud, Kubernetes, networking, and IaC.
Reliability
you've owned: SLOs, observability, on-call, and incident response.
Customer empathy
: you talk to the engineers you serve, tell a real need from a loud request, and retire what nobody uses.
Big, long-running projects
you've seen through: migrations pushed past the final 20%, platforms sunset on purpose, and the attention to detail both require.
A
clear philosophy
on structuring infrastructure and delivery for security, velocity, and reliability, and the stories behind it.
Current, hands-on
production coding
, the habit of figuring things out (research, spike, deliver), and relentless
pragmatism
about what's worth building.
Drive to
reduce toil
for everyone through software.
Ability to initiate and
get stuff done org-wide
.
No healthcare background required.
Would Love for You to Have
Regulated
-data experience (HIPAA, PHI, SOC 2 or HITRUST environments).
A
public voice
through talks, writing, or open source.
Experience turning an infrastructure or DevOps team into a
product-minded platform team
.
Experience building platform
support that scales
: support tiers, office hours, docs, and developer advocacy.
Experience making cloud and CI
cost visible and actionable
for the teams that generate it.
What You'll Get
The opportunity to
own Arcadia's platform
and to set its direction for years.
Direct influence
on how Arcadia's engineering org works on daily basis; your tooling, patterns, and standards become examples others build on.
Remote-first
across the US, with in-person hubs growing in Boston, DC, and NYC.
A flexible culture with personality and heart
, named a Built In 2026 Best Place to Work.
Work that shows up in
patients' lives
.
About Arcadia
Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.
Protect Yourself
If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.
This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.
Location: New York
DRW
is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk.
Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets.
We operate with respect, curiosity and open minds. The people who thrive here share our belief that it’s not just what we do that matters–it's how we do it.
DRW
is a place of high expectations, integrity, innovation and a willingness to challenge consensus.
Overview
We are looking for a
Risk Product Analyst
to work directly with Portfolio Managers, Traders, and Quantitative Researchers across multiple trading desks and asset classes. The role sits at the intersection of trading, risk, and technology.
You will be responsible for proactively identifying problems affecting our internal risk and valuation systems, diagnosing them by tracing the cause into the back-end services and infrastructure those systems depend on, and resolving them quickly and effectively.
This is a fast-paced, highly collaborative role that requires deep knowledge of products and markets, strong technical skills, and sound judgement under pressure.
Responsibilities
Partner directly with Portfolio Managers, Traders, and Quantitative Researchers across rates, FX, commodities, equities, and crypto asset classes, serving as their primary point of contact for issues affecting risk and valuation.
Diagnose and resolve issues affecting our next-generation risk and valuation systems, investigating across the full technology stack: applications, APIs, databases, messaging systems, and the underlying services that they depend on.
Monitor system and trading issues and prioritize incidents based on their potential impact to trading, portfolio management, and P&L.
When an issue cannot be resolved directly, identify the appropriate engineering, quantitative, or infrastructure team, and escalate with a clear, reproducible diagnosis that accelerates issue resolution.
Work closely with Engineering and Product Management teams to identify recurring problems and drive strategic technology solutions.
Develop tools and scripts in Python to automate diagnostics, investigate issues, analyze data, and improve workflows.
Build a strong understanding of the firm’s trading and risk infrastructure and the dependencies between systems and underlying services.
Qualifications
Deep knowledge of financial products (cash instruments, futures, swaps, options) and markets, backed by strong technical skills.
Previous experience in trade support, trading technology, production support, or a closely related role within a production trading environment – supporting multiple desks and/or asset classes.
Ability to write Python and SQL to investigate issues, automate diagnostics, and query and reconcile data across systems.
Familiarity with production diagnostic tooling (log aggregation, dashboards, monitoring, alerting).
Strong analytical and problem-solving skills; able to methodically narrow down the source of an issue.
Ability to communicate effectively with a varied audience, including portfolio managers, traders, quantitative researchers, engineers, and product managers.
Who We’re Looking For
The ideal candidate combines strong market and product knowledge with technical depth and is commercially aware and comfortable operating at the intersection of trading and technology.
You should be able to take an instruction like “
my risk numbers look wrong
” and work through it independently by understanding what the front office is trying to do, investigating the relevant systems and services, determining where the failure is occurring, and either resolving it or routing it to the appropriate team with a clear diagnosis.
This is not a role where success is measured by closing support tickets. We are looking for someone who understands the trading domain, can solve problems, and can build strong relationships with the people running the firm’s trading strategies.
The annual base salary range for this position is $175,000 to $250,000 depending on the candidate’s experience, qualifications, and relevant skill set. The position is also eligible for an annual discretionary bonus. In addition, DRW offers a comprehensive suite of employee benefits including group medical, pharmacy, dental and vision insurance, 401k (with discretionary employer match), short and long-term disability, life and AD&D insurance, health savings accounts, and flexible spending accounts.
For more information about DRW's processing activities and our use of job applicants' data, please view our Privacy Notice at
https://drw.com/privacy-notice
.
California residents, please review the California Privacy Notice for information about certain legal rights at
https://drw.com/california-privacy-notice
.
#LI-DW1
Location: Chicago
DRW
is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk.
Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets.
We operate with respect, curiosity and open minds. The people who thrive here share our belief that it’s not just what we do that matters–it's how we do it.
DRW
is a place of high expectations, integrity, innovation and a willingness to challenge consensus.
Overview
We are looking for a
Risk Product Analyst
to work directly with Portfolio Managers, Traders, and Quantitative Researchers across multiple trading desks and asset classes. The role sits at the intersection of trading, risk, and technology.
You will be responsible for proactively identifying problems affecting our internal risk and valuation systems, diagnosing them by tracing the cause into the back-end services and infrastructure those systems depend on, and resolving them quickly and effectively.
This is a fast-paced, highly collaborative role that requires deep knowledge of products and markets, strong technical skills, and sound judgement under pressure.
Responsibilities
Partner directly with Portfolio Managers, Traders, and Quantitative Researchers across rates, FX, commodities, equities, and crypto asset classes, serving as their primary point of contact for issues affecting risk and valuation.
Diagnose and resolve issues affecting our next-generation risk and valuation systems, investigating across the full technology stack: applications, APIs, databases, messaging systems, and the underlying services that they depend on.
Monitor system and trading issues and prioritize incidents based on their potential impact to trading, portfolio management, and P&L.
When an issue cannot be resolved directly, identify the appropriate engineering, quantitative, or infrastructure team, and escalate with a clear, reproducible diagnosis that accelerates issue resolution.
Work closely with Engineering and Product Management teams to identify recurring problems and drive strategic technology solutions.
Develop tools and scripts in Python to automate diagnostics, investigate issues, analyze data, and improve workflows.
Build a strong understanding of the firm’s trading and risk infrastructure and the dependencies between systems and underlying services.
Qualifications
Deep knowledge of financial products (cash instruments, futures, swaps, options) and markets, backed by strong technical skills.
Previous experience in trade support, trading technology, production support, or a closely related role within a production trading environment – supporting multiple desks and/or asset classes.
Ability to write Python and SQL to investigate issues, automate diagnostics, and query and reconcile data across systems.
Familiarity with production diagnostic tooling (log aggregation, dashboards, monitoring, alerting).
Strong analytical and problem-solving skills; able to methodically narrow down the source of an issue.
Ability to communicate effectively with a varied audience, including portfolio managers, traders, quantitative researchers, engineers, and product managers.
Who We’re Looking For
The ideal candidate combines strong market and product knowledge with technical depth and is commercially aware and comfortable operating at the intersection of trading and technology.
You should be able to take an instruction like “
my risk numbers look wrong
” and work through it independently by understanding what the front office is trying to do, investigating the relevant systems and services, determining where the failure is occurring, and either resolving it or routing it to the appropriate team with a clear diagnosis.
This is not a role where success is measured by closing support tickets. We are looking for someone who understands the trading domain, can solve problems, and can build strong relationships with the people running the firm’s trading strategies.
The annual base salary range for this position is $175,000 to $250,000 depending on the candidate’s experience, qualifications, and relevant skill set. The position is also eligible for an annual discretionary bonus. In addition, DRW offers a comprehensive suite of employee benefits including group medical, pharmacy, dental and vision insurance, 401k (with discretionary employer match), short and long-term disability, life and AD&D insurance, health savings accounts, and flexible spending accounts.
For more information about DRW's processing activities and our use of job applicants' data, please view our Privacy Notice at
https://drw.com/privacy-notice
.
California residents, please review the California Privacy Notice for information about certain legal rights at
https://drw.com/california-privacy-notice
.
#LI-DW1
Location: Singapore
Workplace: Remote
We are currently growing our support team at ClickHouse who provides excellent service to our customers around the world. We are seeking a Senior Technical Customer Support Engineer to join our global Support Engineering team. We hope to find you ready to take on a large variety of tasks related to our customers locally in Singapore, as well as more regionally across APJ, APAC, and EMEA. This is a customer-facing role that will include customer interactions via chat, calls, Slack messages, and virtual meetings over video. You will be owning a wide variety of tasks: from triaging support tickets to user community support, helping with both pre- and post- sales customer activities, partnering with our Go To Market team with deeply technical aspects of POCs, and suggesting improvements to how we do things in Support at ClickHouse. This is a great opportunity for someone ready to roll-up their sleeves and help us continue to provide excellent customer support to our rapidly growing user base.
Note: This is a remote position, but candidates must be located in Singapore.
What you will be doing:
- Supporting and guiding our ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings
- Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with our users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training
- Work closely with our global Support Services, Engineering, Go to Market, and Product Management teams to help define functionality required by users and customers
- Assist with mentoring, training, and sharing your knowledge with colleagues, users, and customers
And of course:
- You will deliver excellent customer service as a first-line technical engineer and representative of ClickHouse. Our Support Engineers provide professional response, on-call coverage, and guidance within the required Service Level Agreements ("SLAs") on technical cases that are opened via a ticketing system, email, Slack, chat, and/or phone
- You will build strong, trusted relationships with colleagues, customers, and partners
What you bring along:
- Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or in domains relevant to ClickHouse, such as: SQL databases, OLAP, cloud-native SaaS, distributed systems
- Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer
- Be present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environment
- Strong written and verbal English communication skills and the ability to work fully remote with reliable connectivity
- A mindset of teamwork, global engagement, empathy, and solving challenging problems
- A sense of adventure and urgency in building the most scalable, high-performing, largest, and fastest databases on the planet
- The ability to build trusted relationships with colleagues, customers, and partners
- You are self-driven, curious, and eager to continuously learn and grow
Bonus points:
- Experience with ClickHouse
- Experience with OSS and open-source technologies, as a user, community member, or contributor
- Experience with Azure, GCP or AWS
- Experience with data pipelines such as Kafka, Kinesis, Spark, RabbitMQ, or others
PERKS
- Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries.
- Healthcare - Employer contributions towards your healthcare.
- Equity in the company - Every new eligible team member who joins our company receives equity.
- Time off - Flexible time off in the US, generous entitlement in other countries.
- A USD$500 Home office setup if you’re a remote employee.
- Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.
CULTURE - WE ALL SHAPE IT
As part of a rapidly scaling start-up, you will be instrumental in shaping our culture.
Are you interested in finding out more about our culture? Learn more about our values here https://clickhouse.com/company/careers. Check out our blog posts https://clickhouse.com/blog or follow us on LinkedIn https://www.linkedin.com/company/clickhouseinc/life/0c1ee7f4-2129-488d-b413-e7f6270659fd/?viewAsMember=true to find out more about what’s happening at ClickHouse.
EQUAL OPPORTUNITY & PRIVACY
ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Please see here https://clickhouse.com/legal/applicant-privacy-notice for our Privacy Statement.
ОфисEbene
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