Location: Philippines; Nicaragua; Honduras; Ecuador; El Salvador; Guatemala
We are seeking a proactive, clinical Medical Receptionist & Insurance Specialist to support our client's fast-paced Orthopedics, Pain Medicine, and PM&R practice. The ideal candidate has strong clinical nursing experience and a proven track record in high-volume phone engagement, recent eClinicalWorks (eCW) navigation, and thorough insurance verification, consistently converting inquiries into scheduled appointments with warmth and accuracy.
Patient Engagement & High-Volume Calls
Manage high-volume inbound and outbound telephone calls, including prompt callbacks for missed calls and new inquiries.
Re-engage inactive patients and follow up on no-shows to keep treatment plans on track.
Drive appointment conversion by building immediate rapport, addressing patient hesitation, and answering benefit questions to secure scheduled visits.
Maintain complete and meticulous documentation of every patient interaction in the EHR.
Insurance Verification & Benefits Review
Perform full-scope insurance verifications—evaluating active/inactive coverage, effective dates, copays, coinsurance, deductibles (met vs. remaining), and out-of-pocket maximums.
Differentiate between HMO, PPO, Commercial, Medicare, Workers' Compensation, and PIP policies to determine accurate patient financial responsibility.
Identify and coordinate referral and prior authorization requirements before patient visits.
Ensure in-network vs. out-of-network benefits and policy limitations are clearly verified.
Scheduling & Operations
Manage and optimize complex physician calendars using eClinicalWorks (eCW).
Confirm, schedule, and reschedule patient visits while maintaining organized follow-up queues.
Support external outreach by liaising with referring physician offices, attorneys, and medical-legal contacts to support practice volume growth.
Requirements
Medical VA Experience:
2+ years of virtual assistant support for a U.S.-based medical practice (handling phone workflows, scheduling, verification, and remote physician collaboration).
Software Proficiency:
Recent, hands-on experience using
eClinicalWorks (eCW)
.
(Note: Outdated experience with eCW will not be considered).
Insurance Expertise:
Deep operational knowledge of insurance mechanics beyond basic data entry (HMO/PPO, deductibles, prior auths, commercial payers, Medicare).
Communication & Presence:
Exceptional English language skills with a cheerful, upbeat, and professional phone demeanor capable of building quick rapport.
Please note that this is a full-time contractor position (40 hours per week) with a starting pay rate of $6 per hour depending on skillset and experience. The schedule is Monday through Friday, 8am-5pm EST.
УдалённоPhilippines; Nicaragua; Honduras; Ecuador; El Salvador; Guatemala
Location: Canada, Vancouver, BC
Workplace: OnSite
Here at Humanoid, we believe in a future where robots amplify human potential. That’s why we’ve set out on a mission to build the world’s most capable, commercially-scalable, and safe humanoid robots. We’re bringing that mission to life with HMND‑01 - our rapidly developed humanoid platform being deployed in real industrial environments - and we’re growing the team to take it even further.
ABOUT THE ROLE
As a Warehouse Operative Specialist, you will take hands-on ownership of day-to-day warehouse and inventory operations at our Vancouver site.
You will be responsible for receiving, storage, inventory accuracy, cycle counting, material movement, and kitting, ensuring components are available and ready to support fast-moving prototype robot builds.
As a key warehouse specialist in Vancouver, you will have the opportunity to establish and continuously improve site warehouse processes, working closely with Supply Chain, Procurement, Engineering, Production, and our global Warehouse, Inventory, Logistics & Planning (WILP) team.
This role is ideal for someone who is hands-on, organized, self-directed, and comfortable taking ownership in a fast-paced hardware environment.
WHAT MAKES THIS ROLE EXCITING
- Take ownership of warehouse and inventory operations for Humanoid's growing Vancouver robotics site
- Directly support the development and build of next-generation humanoid robots
- Help establish and improve warehouse, inventory, and material-flow processes
- Work closely with Engineering, Production, Procurement, Supply Chain, and global operations teams
- Operate in an environment where inventory accuracy and material availability directly impact robot builds
WHAT YOU'LL DO
- Own day-to-day receiving, storage, inventory control, cycle counting, kitting, and material movement for the Vancouver site
- Establish and maintain an organized stores area, location structure, labelling system, and material flow
- Receive incoming deliveries, verify materials against purchase orders, inspect for damage, shortages, or non-conformance, and accurately record receipts
- Maintain accurate, real-time inventory records in JIRA and inventory tracking systems
- Handle ESD-sensitive, high-value, serialized, and lot-controlled components, maintaining appropriate traceability
- Run regular cycle counts, investigate discrepancies, identify root causes, and maintain inventory accuracy
- Monitor inventory levels and help maintain appropriate minimum, maximum, and safety-stock levels for critical and high-usage materials
- Pick, stage, and deliver complete kits against BOMs and build schedules for prototype robot builds
- Work closely with Engineering, Production, Procurement, and Planning to identify material shortages and build risks early
- Manage material issues, unused material returns, transfers, scrap, quarantined stock, and supplier returns with accurate traceability
- Prepare outbound shipments and inter-site transfers between Vancouver, London, and Boston, supporting accurate shipping and customs documentation
- Track critical inbound and outbound shipments and escalate delays before they impact builds
- Maintain a clean, safe, and organized warehouse environment, applying 5S principles and applicable health and safety requirements
- Support asset tracking for tools, fixtures, and equipment held within the stores area
- Use Excel or Google Sheets to maintain inventory reports, count plans, and variance analysis
- Identify and implement practical improvements to receiving, storage, inventory, kitting, and material-flow processes
- Act as a trusted point of contact for warehouse and inventory processes and support colleagues in following established procedures
WHAT WE'RE LOOKING FOR
- 5+ years of hands-on warehouse, stores, inventory control, or material operations experience within a technical industry, such as robotics, electronics, aerospace, automotive, advanced manufacturing, industrial automation, or complex hardware development
- Demonstrated experience supporting engineering, manufacturing, production, or prototype/R&D environments, with a strong understanding of the material-control requirements associated with complex technical products
- Experience supporting prototype builds, engineering builds, NPI, or low-volume/high-complexity production
- Strong experience with inventory control, cycle counting, stock reconciliation, and variance investigation
- Experience with kitting and issuing materials to engineering or production against BOMs and build schedules
- Ability to confidently work with BOMs, part numbers, technical documentation, and engineering drawings
- Experience handling technical components and assemblies, including appropriate storage, identification, and traceability practices
- Practical experience with Excel or Google Sheets, including formulas, lookups, pivot tables, and inventory reporting
- Strong understanding of receiving, storage, stock movement, traceability, and inventory accuracy
- Ability to work independently, prioritize competing requirements, and take ownership of day-to-day warehouse operations
- Strong organizational skills with a high level of accuracy and attention to detail
- Clear, proactive communication skills and the ability to collaborate effectively with Engineering, Production, Procurement, and Supply Chain teams
- Ability to adapt and maintain accuracy in a fast-paced technical environment with changing build priorities
BONUS QUALIFICATIONS
- Experience working with 3PL providers, carriers, and import/export documentation
- Familiarity with WHMIS and Transportation of Dangerous Goods (TDG) requirements
- Occupational First Aid (OFA Level 1) certification
- Experience applying Lean or 5S practices
- Supply chain, logistics, warehouse, or inventory certification such as APICS CPIM or equivalent
WORKING CONDITIONS
- On-site role in Vancouver involving regular warehouse activity and material handling.
- Ability to handle items up to 23 kg / 50 lb, with appropriate equipment and reasonable accommodation provided in accordance with applicable law.
- Some schedule flexibility may be required to support critical robot builds and time-sensitive deliveries.
WHAT WE OFFER
- Comprehensive extended health benefits starting on your first day, including fully paid medical and dental, virtual care, employee and family assistance, and worldwide emergency medical support.
- Meaningful time off to rest and recharge: 23 days of annual leave (accrued), 15 days of paid sick leave, and paid company holidays.
- Paid end-of-year shutdown: annual company-wide holiday closure spanning Christmas through New Year’s Day.
- Competitive equity: stock options with meaningful upside as we scale.
- Free daily catered lunch, snacks, and drinks in‑office.
- Collaboration with top‑tier engineers, researchers, and product experts in AI and robotics.
For this role in Vancouver, the expected base salary range is $60,000–$65,000 CAD per year; your placement in that range depends on how your experience maps to our internal leveling.
Location: Europe
Workplace: Remote
ABOUT ENEBA
At Eneba, we’re building an open, safe and sustainable marketplace for the gamers of today and tomorrow. Our marketplace supports close to 20m+ active users (and growing fast!), provides a level of trust, safety and market accessibility unparalleled to none. We’re proud of what we’ve accomplished in such a short time and look forward to sharing this journey with you. Join us as we continue to scale, diversify our portfolio, and grow with the evolving community of gamers.
ABOUT THE TEAM
Behind every groundbreaking product, there’s an awesome team - Fraud & Risk Operations is one of the cornerstones of Eneba’s success. This team plays a critical role in safeguarding our platforms, protecting user trust, and ensuring that every transaction - whether on our core marketplace or in other products - is as secure and fair as possible.
We’re looking for a Fraud Specialist who is passionate about analyzing fraud patterns, identifying anomalies, and helping us build robust systems that keep our users and platform safe.
If you're a self-starter with a passion for finding anomalies and closing loopholes before they become threats - this is your team.
Responsibilities
- Review alerts daily. Work through fraud and payment alerts and decide whether each case is fraud, a false positive or needs escalation.
- Investigate transactions manually. Check orders and accounts for third-party fraud signals (stolen cards, account takeover, linked accounts) and record a clear decision.
- Recover good customers. Review blocked orders for false positives and flag patterns that keep blocking legitimate buyers.
- Label cases for our risk models. Tag reviewed transactions accurately so our in-house rules and models learn from them.
- Answer PSP and law enforcement requests. Reply to payment provider and police requests within SLA and escalate high-impact ones to Analysts.
- Support Customer Support. Resolve fraud-related tickets from CS so they can give customers a fast, correct answer.
- Prepare dispute evidence. Gather and enrich order data for chargeback representment.
- Spot and escalate trends. Raise new attack patterns, spikes or rule gaps to Analysts with the evidence behind them.
- Keep SOPs current. Update guides when a process or pattern changes.
Requirements
- 1+ year in fraud operations. Hands-on case review in e-commerce, fintech, payments or a marketplace.
- Third-party fraud knowledge. Understanding of card-not-present fraud, stolen cards and account takeover.
- Strong pattern recognition. You spot inconsistencies across orders, accounts and devices and explain why they matter.
- Root cause thinking. You ask why a case happened and propose a follow-up action, beyond closing the ticket.
- Clear written & spoken English. You write precise replies to PSPs, authorities and internal teams.
- Daily AI and data tool use. You work comfortably with spreadsheets, back-office tools and AI assistants.
- Prepare dispute evidence. Gather and enrich order data for chargeback representment.
Nice to have
- Payments fundamentals. 3DS/SCA, authorisation flows and decline reasons.
- Card scheme rules. Chargeback reason codes and fraud monitoring programs such as Visa VAMP and Mastercard ECM.
- SQL or Databricks. Enough to pull and filter your own case data.
- Rule-based systems. Experience with risk rules, scores or fraud vendor dashboards.
- Digital goods or gaming background. Gift cards, game keys, top-ups.
- Cross-functional collaboration. Experience working with Customer Support, Payments, Product or Data teams to resolve cases and improve processes.
What it’s like to work at Eneba
*Opportunity to help scale a unique product.
*Various bonus systems: performance-based, referral, additional paid leave, personal learning budget.
*Paid volunteering opportunities.
*Work location of your choice: office, remote, opportunity to work and travel.
*Personal and professional growth at an exponential rate supported by well-defined feedback and promotion processes.
Ищем сильного Security Engineer с практическим опытом защиты инфраструктуры, расследования инцидентов и проектирования архитектуры безопасности. • Опыт в Cybersecurity / Information Security от 3 лет.
Location: Malta
Workplace: Hybrid
ABOUT THE ROLE
We are looking for a motivated and detail-oriented Junior Finance Specialist to join our finance team based in Malta. This is a great opportunity for an ambitious finance professional who is eager to develop practical experience within an international environment. You will work closely with the Finance team to ensure accurate financial data, support daily operations, and contribute to the company’s overall financial performance
KEY RESPONSIBILITIES:
• Assisting in the invoicing process and managing a portfolio of clients to ensure timely and accurate billing
• Collaborating with the commercial department to address customer billing queries and issues
• Monitoring outstanding invoices, following up with clients to ensure timely payments, and resolving any billing discrepancies
• Performing bookkeeping of company transactions in Xero, including journal postings, accruals, and payment entries
• Assisting in the preparation and processing of supplier payments and ensuring they are executed accurately and on time
• Conducting bank reconciliations and reconciling other financial data
• Supporting the Finance team in daily operations and month-end closing processes
• Assisting in the preparation of financial reports and documentation for management review
• Ensuring compliance with internal policies and accounting standards
• Performing additional duties and ad hoc tasks as assigned by management
REQUIREMENTS:
• Based in Malta only
• Previous experience in a finance and accounting role
• Diploma in finance or equivalent is considered an asset but candidates with equivalent practical experience will also be considered
• Good understanding of accounting and financial reporting principles and practices
• Good communication and analytical skills
• Confident user of MS Excel and Google Sheets
• Experience with using Xero is considered an asset
• Ability to work independently and handle multiple tasks efficiently
• Strong attention to detail and accuracy
PERKS AND BENEFITS:
- Competitive Salary
- Quarterly Bonuses
- 24 days Annual Leave + Public Bank Holiday
- Day off for your Birthday
- Unlimited Paid Sick Leave
- Hybrid work model and flexible schedule
- Private Medical Insurance
- Financial Support for Life Events
- Professional Development Budget
- International Exposure
- Regular Company Events
- *Benefits may vary depending on location and contractual agreement
THE RECRUITMENT PROCESS:
- HR Interview (30 minutes)
- Test Task
- Hiring Manager Interview (with Head of Finance & People Business Partner - 60 minutes)
- Final Interview (with CFO - 60 minutes)
Location: Remote - Colombia
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
See yourself at Twilio
Join the team as Twilio’s next Product Operation Specialist 1.
About the job
Twilio is seeking a Product Operations Specialist I to support our Porting and Hosting Operations—a key component of Twilio’s Global Number Management team. This role ensures customers can seamlessly port phone numbers, manage number hosting, and experience reliable service during transitions. You’ll work across carrier networks, internal tools, and product teams to troubleshoot, coordinate, and optimize porting workflows at scale.
The Level 1 role is an entry-level position ideal for someone who is detail-oriented, process-driven, with excelsior customer servicing skills and excited to work at the intersection of product, operations, and telecom. This position plays a vital role in ensuring Twilio’s phone number experience remains best-in-class.
Responsibilities
In this role, you’ll:
Wear the Customer’s Shoes
: Champion the customer experience by managing inbound porting requests with care, urgency, and accuracy. Ensure customers have a seamless transition when bringing their phone numbers to Twilio or managing hosted services.
Be Inclusive
: Collaborate with a diverse team of engineers, support agents, product managers, and carrier partners. Respect different communication styles, cultures, and perspectives while driving unified outcomes.
Empower Others
: Proactively share insights, documentation, and solutions with peers and partner teams to make operational processes easier and more transparent. Help elevate the broader team by contributing to best practices.
Write It Down
: Maintain accurate records of porting workflows, number hosting cases, escalations, and system usage. Keep internal knowledge bases and documentation up to date to ensure reliability and consistency across teams.
No Shenanigans
: Follow industry and regulatory standards in number portability and telecom compliance. Protect customer data and make ethical decisions when managing sensitive porting and routing scenarios.
Be Bold
: Take initiative in solving problems and navigating complexity, even when documentation is limited. Don’t hesitate to raise questions, propose improvements, or flag issues that impact the customer experience.
Draw the Owl
: Identify recurring issues and inefficiencies in porting and hosting operations. Use your findings to improve workflows, tooling, or automation — even when there’s no clear roadmap.
Don’t Settle
: Aim to exceed SLAs and continuously look for ways to optimize how we execute core operations. Be relentless about quality, efficiency, and learning from mistakes.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
2 years of experience in BPO, customer campaigns, tech support, customer operations, product operations, customer service, QA or other related areas of customer service like inventory, finance, quality operations, customer support, customer or team training.
Bilingual: Spanish and English proficiency
Strong organizational skills and ability to manage detailed processes with accuracy.
Basic data analysis (Excel/Google Sheets, SQL), or automation tools.
Structured thinking.
Basic AI prompting and workflow building.
Excellent verbal and written communication, both internally and with external partners.
Comfort working with tools like ticketing systems (Excel, Zendesk, JIRA), spreadsheets, and internal platforms.
Able to learn quickly, adapt to changing processes, and work independently while collaborating cross-functionally.
Customer-centric mindset with strong attention to detail and a proactive attitude.
Desired:
Experience with telecom Industry
Exposure to APIs.
Location
This role will be remote, and based in Colombia.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
.
Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Engage through social media (no calls, emailing, or meetings)with prospective customers and business contacts. Respond to inquiries and provide helpful information.
Aescape is looking for Client Success Specialists to manage hospitality and wellness partner locations, increase utilization and memberships, support on-site teams, and drive local demand.
VIA is looking for a Video and Multimedia Production Senior Specialist to create compelling technical video, audio, photography, design, and multimedia stories from concept through final delivery.
Welcome to
Torrero
- all-in-one source for cutting-edge white label casino, sportsbook solutions and B2B aggregation. Built on a foundation of trust and compliance, we proudly offer an extensive library of 30,000+ games sourced from diverse providers, positioning Torrero as the preferred partner for transforming the iGaming enterprise. With huge number of sports events and easy payment options, we cater to diverse interests. Available in 35+ languages, we make gaming accessible worldwide.
About the role:
We are looking for a customer support specialist with English language, strong communication skills and excellent organizational skills. You must be a team player who can handle sensitive situations with confidence. We offer a unique chance to grow in an international team and enjoy the benefits of working in a global company.
If you like a fast paced, dynamic and start-up work culture with full of passionate and enthusiastic mindsets, you’re most welcome to explore the opportunity. This is a chance to take part in an exciting journey as the company grows and expands its business at a rapid pace.
You will be doing:
Answer to incoming requests from customers via live chat
Identify customer needs and help customers use specific features
Analyze and reporting product malfunctions
Follow up with customers to ensure their basic technical and product related issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Your expertise to meet the requirement:
You should be proficient in English and Spanish languages
You must have work experience in support
You must have excellent communication skills
You should have strong teamwork skills
You should have excellent PC skills
You must have high attention to details
You should have multi-tasking abilities
You must be flexible to work in different shift schedules (day & evening & night) and on weekends
We appreciate:
Ability to quickly and efficiently solve tasks
Independence, responsibility, initiative, and keep attention to detail
A flexible and systematic approach to solving complex problems
Experience in sports betting/gambling industry is a plus
We offer:
Fully remote job - work from anywhere you want
Competitive compensation
28 paid days off per year
Seniority leave
Real career opportunities and professional growth
The great team across the world
Hiring Stages:
Online Assessment
Introductory Call
Hiring Manager Round
Candidate Reference Check
Offer Letter
Location: Los Angeles, United States; Warsaw, Poland; Tbilisi, Georgia; Batumi, Georgia; Buenos Aires, Argentina; Tallinn, Estonia
LBC Mortgage is hiring an entry-level AI Search & SEO Specialist to get our brand found and recommended on Google, Google Maps and AI tools like ChatGPT, Gemini, Copilot and Perplexity.
This is a hands-on, learn-fast role. You don't need years of SEO experience. You need to be obsessed with AI tools, follow a plan, test new ideas every week and track what works. New AI platforms and agents appear every few weeks, and you'll make sure we show up on them.
What you'll do
Build our listings.
Create and maintain profiles on Google Business Profile, Bing Places, Apple Business Connect, LinkedIn, Yelp, Facebook, Trustpilot, Nextdoor, Foursquare and YellowPages.
Keep our info consistent.
Make sure our name, address and phone number match exactly on every platform.
Get us cited by AI.
Use Generative Engine Optimization (GEO) to get LBC Mortgage mentioned in answers from ChatGPT, Gemini, Copilot, Perplexity and new AI agents as they launch.
Run SEO for our website.
Improve rankings for mortgage searches using AI tools to plan content, keywords and page updates.
Post in online communities.
Share helpful mortgage content on Reddit, Quora and similar forums.
Grow reviews.
Help satisfied clients leave reviews on Google, Yelp and Trustpilot.
Track results.
Report weekly on rankings, AI mentions, leads and funded loans you helped bring in.
Stay ahead.
Test new AI platforms early and recommend where we should be next.
Who we're looking for
Required
Heavy daily user of AI tools (ChatGPT, Claude, Gemini, Perplexity or similar)
Clear, natural writing in English
Self-starter who learns fast and isn't tied to old ways of doing things
Comfortable with social media and online communities
Organized and able to track numbers in a spreadsheet
Lives in or near the Los Angeles area
Nice to have
Degree or coursework in marketing, communications, business or related field
Any experience with SEO, content, Google Business Profile or website editing
Interest in real estate, mortgages or personal finance
No SEO experience? Still apply. We care more about curiosity and drive than a resume.
УдалённоLos Angeles, United States; Warsaw, Poland; Tbilisi, Georgia; Batumi, Georgia; Buenos Aires, Argentina; Tallinn, Estonia
Location: Tbilisi, Georgia; Warsaw, Poland; Belgrade, Serbia; Astana, Kazakhstan; Almaty, Kazakhstan; Yerevan, Armenia
Join COLIBRIX ONE – Innovating the Future of Payments
At
COLIBRIX ONE*
, we’re building advanced, AI-powered payment technologies that support Payment Service Providers (PSPs), Electronic Money Institutions (EMIs), and neobanks across the EU and the UK. As a fully licensed Electronic Money Institution (FCA Reference No. 927920) and holder of a Financial Institution Licence issued by the MFSA, as well as a principal member of both VISA and Mastercard, we provide comprehensive, real-world financial solutions that include:
Global card processing
Digital wallet infrastructure
Cross-border merchant accounts
Alternative payment methods (APMs)
Corporate accounts for legal entities
We’re a fast-growing team with a passion for innovation, security, and scalability. Our culture values curiosity, collaboration, and impact - and we’re looking for talented professionals who are ready to shape the future of fintech.
At COLIBRIX ONE, your work directly powers the digital economy. If you're eager to solve meaningful challenges and build with purpose, we’d love to hear from you.
The role:
We are looking for a
Customer Support Specialist
to assist clients and partners with a wide range of issues related to acquiring and payment systems. This role goes beyond basic customer service - you will handle technical inquiries, perform initial diagnostics and investigate issues affecting transaction processing. Close collaboration with internal teams and clear communication with clients are key to ensuring fast and effective resolution of technical problems.
Responsibilities:
Provide timely technical support to clients and partners regarding acquiring operations and payment systems
Register and categorize incoming inquiries, including requests for assistance, error reports, and reporting-related queries
Perform initial analysis and diagnosis of issues arising during transaction processing and payment gateway operations
Resolve simple technical issues independently and escalate more complex problems when necessary
Advise clients on setting up and using software for payment operations
Document client inquiries, including problem descriptions, actions taken, and outcomes
Collaborate with other company departments to promptly address clients' technical issues
What you need to succeed in this role:
At least 1–2 years of relevant experience in the fintech industry
Excellent written and verbal communication skills in English and Russian
Knowledge of the principles of operation, payment terminals and payment gateways
Good understanding of the technical aspects of payment processing and standard data transmission protocols in this field
Experience with incident management and monitoring systems (e.g., Intercom, JIRA, Grafana, Asana)
Experience with any ticketing/CRM system
Quick learning ability and adaptability to new information
A proactive and problem-solving mindset with excellent organizational skills
Excellent communication skills and ability to explain complex technical concepts in simple terms
Ability to work in shifts, including both day and night, to ensure 24/7 customer support
What we offer:
Opportunity to shape the future of fintech solutions within a growing company
A collaborative and supportive team environment
Continuous learning and development opportunities to enhance your skills and career growth
Competitive salary
Paid vacation
Fully remote work
Additional Information:
Employment Type:
B2B Contract
Working schedule:
Shift-based, including both day and night shifts (24/7 rotation)
* Employment will be offered through one of the group’s legal entities - Mellifera Kartiera Ltd, Colibrix Ltd, or Mellifera Operations Ltd - depending on the role, location, and applicable legal framework.
Location: Torre Annunziata, Italy
D-ploy is a leading
IT
and Engineering Solutions company with operations worldwide. Our mission is to deliver innovative and D-ploy is an
IT
and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.
We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the
IT
community, we optimize our customer‘s
IT
productivity and contribute to the organization’s success and value.
We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where
IT
counts, join us!
Responsibilities
Onsite IT/OT support including break/fix for thin clients, IPCs, handhelds, and lab equipment
Local hands-and-feet support for global IT teams
Troubleshooting automation and production systems (PLC, SCADA, OT networks)
Support for software upgrades, patching, and backups in lab/OT environments
Incident, problem, and change management (ITIL-based)
Compliance with CSV, GxP, and data integrity procedures
Participation in disaster recovery and business continuity planning
Requirements
Bachelor's in IT, Engineering, or related field
5+ years of IT/OT support experience in regulated environments
Experience with industrial IT systems, SCADA/PLC, and lab software
Networking knowledge (VLAN, Firewall, Routing)
ITIL process knowledge; ServiceNow/Remedy ticketing
Database Troubleshooting Experience MSSQL
Available for onsite support and 24/7 on-call rotation
Fluency in English and Italian (both written and spoken) is essential.
Candidate must declare Criminal Record no older than 3 months.
Benefits
Broad range of activities, tasks, and projects
Flexible working conditions
Vouchers (B-day voucher, wedding, and new born surprise)
Fishing for Friends program – our referral program
Further development and professional advancement
Friendly and international working environment
Company-sponsored events
Is
IT
in your DNA?