Location: Remote
Workplace: Remote
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
Harvey ships product every week, and every release changes what our customers, our support specialists, and our AI Support agent need to know. Today that knowledge lives across fragmented surfaces, and the gap between what's shipped and what's documented shows up directly in ticket volume, resolution time, and the quality of answers customers get.
The CX Knowledge Specialist owns the source of truth: the articles, troubleshooting guides, and product knowledge that specialists and our AI Support agent answer from. You'll consolidate that knowledge into one well-structured foundation built for both people and AI, keep it accurate as the product moves, and use ticket, search, and agent data to decide what to fix next.
You'll work alongside our Enablement Specialists, who turn that knowledge into training and get the team ready for each launch. This is a hands-on role for a strong writer and systems thinker who wants to build the knowledge layer an AI-first support organization runs on.
WHAT YOU’LL DO
- Audit today's fragmented content surfaces: inventory and tag what exists, flag what's duplicate or stale, and migrate it into one knowledge foundation.
- Own the knowledge base: product support articles, troubleshooting guides, how-tos, and product best practices that specialists and the AI Support agent rely on.
- Structure knowledge for both humans and AI. Apply taxonomy, metadata, and templates consistently, and write articles that retrieve and chunk cleanly for the AI Support agent as well as for specialists.
- Keep knowledge current through every release. Track what Product ships, and update or create the affected articles before launch so they're ready for the Enablement Specialists' training and for the AI Support agent.
- Close knowledge gaps at the source by owning the feedback loop. Triage reports of inaccurate, missing, or buried content from downstream teams, then update the source material.
- Mine ticket signals, search logs, and agent escalations to find missing content, stale articles, and areas with high deflection potential, then prioritize fixes.
- Build AI-assisted workflows for drafting, refreshing, and detecting stale content (prompts, automations, review queues) so knowledge scales without adding headcount.
- Run review cycles, ownership assignments, versioning, and archiving so content stays accurate as the product changes weekly.
- Serve as the day-to-day contact for SMEs in Product, Engineering, AI Support, and GTM Enablement to get content reviewed, validated, and adopted.
WHAT YOU HAVE
- 5+ years of experience in knowledge management, support operations, technical writing, or content operations.
- Hands-on experience with knowledge base platforms (Zendesk, Notion, or similar), including structuring, migrating, and maintaining content at scale.
- Comfortable using LLMs in your daily workflow, and able to speak concretely to how you've used them to write, maintain, or improve content.
- A systems thinker who likes structure, and a strong writer who can turn complex technical or legal-product details into clear, retrievable content.
- Comfortable operating at Harvey's pace, where the product changes weekly and content needs to keep up without waiting for a perfect process.
- Uses data (ticket trends, search behavior, QA findings) to decide what to write or fix next, rather than working from a static backlog.
- Builds strong working relationships with cross-functional SMEs quickly, and can get content reviewed and adopted without direct authority.
COMPENSATION
$88,000 - $132,000 USD
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74.
#LI-CG1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Location: San Francisco
Workplace: Hybrid
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
Harvey ships product every week, and every release changes what our customers, our support specialists, and our AI Support agent need to know. Today that knowledge lives across fragmented surfaces, and the gap between what's shipped and what's documented shows up directly in ticket volume, resolution time, and the quality of answers customers get.
The CX Knowledge Specialist owns the source of truth: the articles, troubleshooting guides, and product knowledge that specialists and our AI Support agent answer from. You'll consolidate that knowledge into one well-structured foundation built for both people and AI, keep it accurate as the product moves, and use ticket, search, and agent data to decide what to fix next.
You'll work alongside our Enablement Specialists, who turn that knowledge into training and get the team ready for each launch. This is a hands-on role for a strong writer and systems thinker who wants to build the knowledge layer an AI-first support organization runs on.
WHAT YOU’LL DO
- Audit today's fragmented content surfaces: inventory and tag what exists, flag what's duplicate or stale, and migrate it into one knowledge foundation.
- Own the knowledge base: product support articles, troubleshooting guides, how-tos, and product best practices that specialists and the AI Support agent rely on.
- Structure knowledge for both humans and AI. Apply taxonomy, metadata, and templates consistently, and write articles that retrieve and chunk cleanly for the AI Support agent as well as for specialists.
- Keep knowledge current through every release. Track what Product ships, and update or create the affected articles before launch so they're ready for the Enablement Specialists' training and for the AI Support agent.
- Close knowledge gaps at the source by owning the feedback loop. Triage reports of inaccurate, missing, or buried content from downstream teams, then update the source material.
- Mine ticket signals, search logs, and agent escalations to find missing content, stale articles, and areas with high deflection potential, then prioritize fixes.
- Build AI-assisted workflows for drafting, refreshing, and detecting stale content (prompts, automations, review queues) so knowledge scales without adding headcount.
- Run review cycles, ownership assignments, versioning, and archiving so content stays accurate as the product changes weekly.
- Serve as the day-to-day contact for SMEs in Product, Engineering, AI Support, and GTM Enablement to get content reviewed, validated, and adopted.
WHAT YOU HAVE
- 5+ years of experience in knowledge management, support operations, technical writing, or content operations.
- Hands-on experience with knowledge base platforms (Zendesk, Notion, or similar), including structuring, migrating, and maintaining content at scale.
- Comfortable using LLMs in your daily workflow, and able to speak concretely to how you've used them to write, maintain, or improve content.
- A systems thinker who likes structure, and a strong writer who can turn complex technical or legal-product details into clear, retrievable content.
- Comfortable operating at Harvey's pace, where the product changes weekly and content needs to keep up without waiting for a perfect process.
- Uses data (ticket trends, search behavior, QA findings) to decide what to write or fix next, rather than working from a static backlog.
- Builds strong working relationships with cross-functional SMEs quickly, and can get content reviewed and adopted without direct authority.
COMPENSATION
$88,000 - $132,000 USD
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74.
#LI-CG1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Location: New York
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
Harvey ships product every week, and every release changes what our customers, our support specialists, and our AI Support agent need to know. Today that knowledge lives across fragmented surfaces, and the gap between what's shipped and what's documented shows up directly in ticket volume, resolution time, and the quality of answers customers get.
The CX Knowledge Specialist owns the source of truth: the articles, troubleshooting guides, and product knowledge that specialists and our AI Support agent answer from. You'll consolidate that knowledge into one well-structured foundation built for both people and AI, keep it accurate as the product moves, and use ticket, search, and agent data to decide what to fix next.
You'll work alongside our Enablement Specialists, who turn that knowledge into training and get the team ready for each launch. This is a hands-on role for a strong writer and systems thinker who wants to build the knowledge layer an AI-first support organization runs on.
WHAT YOU’LL DO
- Audit today's fragmented content surfaces: inventory and tag what exists, flag what's duplicate or stale, and migrate it into one knowledge foundation.
- Own the knowledge base: product support articles, troubleshooting guides, how-tos, and product best practices that specialists and the AI Support agent rely on.
- Structure knowledge for both humans and AI. Apply taxonomy, metadata, and templates consistently, and write articles that retrieve and chunk cleanly for the AI Support agent as well as for specialists.
- Keep knowledge current through every release. Track what Product ships, and update or create the affected articles before launch so they're ready for the Enablement Specialists' training and for the AI Support agent.
- Close knowledge gaps at the source by owning the feedback loop. Triage reports of inaccurate, missing, or buried content from downstream teams, then update the source material.
- Mine ticket signals, search logs, and agent escalations to find missing content, stale articles, and areas with high deflection potential, then prioritize fixes.
- Build AI-assisted workflows for drafting, refreshing, and detecting stale content (prompts, automations, review queues) so knowledge scales without adding headcount.
- Run review cycles, ownership assignments, versioning, and archiving so content stays accurate as the product changes weekly.
- Serve as the day-to-day contact for SMEs in Product, Engineering, AI Support, and GTM Enablement to get content reviewed, validated, and adopted.
WHAT YOU HAVE
- 5+ years of experience in knowledge management, support operations, technical writing, or content operations.
- Hands-on experience with knowledge base platforms (Zendesk, Notion, or similar), including structuring, migrating, and maintaining content at scale.
- Comfortable using LLMs in your daily workflow, and able to speak concretely to how you've used them to write, maintain, or improve content.
- A systems thinker who likes structure, and a strong writer who can turn complex technical or legal-product details into clear, retrievable content.
- Comfortable operating at Harvey's pace, where the product changes weekly and content needs to keep up without waiting for a perfect process.
- Uses data (ticket trends, search behavior, QA findings) to decide what to write or fix next, rather than working from a static backlog.
- Builds strong working relationships with cross-functional SMEs quickly, and can get content reviewed and adopted without direct authority.
COMPENSATION
$88,000 - $132,000 USD
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74.
#LI-CG1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Location: San Francisco
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
We are investing in our owned social channels to grow share of voice and tell a clearer, more connected company story across LinkedIn, X, Instagram and YouTube. We need someone to take direct ownership of X and run it day to day, while also maintaining consistent social performance data analysis across all of our owned channels.
This is a hands-on social strategy role for someone who knows how to build an interesting, credible and active presence on X. You will also work with the Social Manager to turn channel and audience data into clear recommendations about what Harvey should create, publish, test, stop and scale. The goal is a steady feedback loop between how our audience behaves, what our content strategy is and how our creative gets made.
WHAT YOU'LL DO
OWN X STRATEGY AND EXECUTION
- Own Harvey's X strategy, programming and daily execution.
- Develop a distinctive voice and a clear role for Harvey on the platform.
- Create posts built for X, not LinkedIn content with the formatting changed.
- Find proactive, reactive and real-time opportunities for Harvey to join relevant conversations.
- Support product launches, research, events, partnerships, customer stories and company announcements on X.
- Build recurring formats and programming that give people a reason to come back.
- Write and edit copy that is clear, sharp and right for the platform.
- Monitor replies, mentions and relevant conversations.
- Work with the Social Content and Community Manager on engagement and response coverage.
- Support founder, executive and employee amplification where it makes sense.
- Use sound judgment in moments that carry brand, reputational or customer sensitivity.
- Track changes to X and adjust our approach as the platform evolves.
MANAGING CROSS-CHANNEL INSIGHTS AND OPTIMIZATION
- Work with Social Manager and Social Content and Community Manager to pull weekly and monthly performance analysis across X, LinkedIn, Instagram and YouTube.
- Collaborate with the social team to go beyond surface metrics and explain what actually drove performance.
- Identify patterns across format, topic, audience, timing, creative approach and distribution.
- Help turn findings into specific programming and creative recommendations.
- Work with third party analytics tools to track follower growth, reach, engagement, clicks, sentiment and other channel-specific signals.
- Analyze performance during major launches, events and campaigns utilizing third party analytics and channel analytics.
- Work with Content Operations on data accuracy, UTMs, reporting processes and dashboards.
- Bring audience and performance insight into quarterly strategy and planning.
PUT SOCIAL LISTENING AND COMPETITIVE INTELLIGENCE TO WORK
- Review owned and third party findings on legal AI conversations, share of voice and competitor activity.
- Separate meaningful signals from routine noise.
- Connect listening and competitive insights with channel performance data to build a fuller picture of what is working.
- Translate audience questions, competitor moves and emerging conversations into programming and creative recommendations.
- Write concise readouts for Social, Marketing and company leadership.
- Flag opportunities and risks early enough for the team to act on them.
SUPPORT THE BROADER SOCIAL TEAM
- Partner closely with the Social Manager on channel strategy, campaign planning and editorial priorities.
- Help translate company priorities into programming for each platform.
- Bring performance insight into the creative briefing process.
- Support social coverage during major events and launches.
- Collaborate with Content, Communications, Product Marketing, Customer Engagement and Harvey Creative Studio.
- Help build repeatable processes without adding unnecessary approval layers.
- Do the work yourself while also improving how the team makes decisions.
WHAT YOU HAVE
- 5+ years of experience in social strategy, social media, audience development, digital publishing or a related field.
- Deep knowledge of X and a track record of growing or reshaping a meaningful brand presence there.
- Strong editorial judgment and the ability to write sharp copy that fits the platform.
- Experience running an active social channel in a fast-moving environment.
- Strong analytical skills and comfort working with social performance data.
- The ability to explain why content performed the way it did, not just report the numbers.
- Experience using social listening, competitive analysis and share-of-voice data to inform strategy.
- A habit of turning data into specific creative and programming recommendations.
- Experience designing social tests and evaluating the results honestly.
- Familiarity with social publishing, analytics and listening platforms.
- Good instincts for real-time content, reputational risk and sensitive moments.
- Experience presenting insights to senior marketing or company leaders.
- Excellent communication skills and a collaborative way of working.
- Comfort making good calls with incomplete information and shifting priorities.
- Genuine interest in legal technology, AI and how professional work is changing.
You do not need to be a data scientist. We care about analytical fluency, curiosity and the ability to tell a clear story with data, combined with strong social instincts.
Helpful but not required: Experience in B2B technology, media, professional services, legal or another complex industry.
COMPENSATION
$112,000 - $154,000 USD
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74.
#LI-LT1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Location: New York
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
We are investing in our owned social channels to grow share of voice and tell a clearer, more connected company story across LinkedIn, X, Instagram and YouTube. We need someone to take direct ownership of X and run it day to day, while also maintaining consistent social performance data analysis across all of our owned channels.
This is a hands-on social strategy role for someone who knows how to build an interesting, credible and active presence on X. You will also work with the Social Manager to turn channel and audience data into clear recommendations about what Harvey should create, publish, test, stop and scale. The goal is a steady feedback loop between how our audience behaves, what our content strategy is and how our creative gets made.
WHAT YOU'LL DO
OWN X STRATEGY AND EXECUTION
- Own Harvey's X strategy, programming and daily execution.
- Develop a distinctive voice and a clear role for Harvey on the platform.
- Create posts built for X, not LinkedIn content with the formatting changed.
- Find proactive, reactive and real-time opportunities for Harvey to join relevant conversations.
- Support product launches, research, events, partnerships, customer stories and company announcements on X.
- Build recurring formats and programming that give people a reason to come back.
- Write and edit copy that is clear, sharp and right for the platform.
- Monitor replies, mentions and relevant conversations.
- Work with the Social Content and Community Manager on engagement and response coverage.
- Support founder, executive and employee amplification where it makes sense.
- Use sound judgment in moments that carry brand, reputational or customer sensitivity.
- Track changes to X and adjust our approach as the platform evolves.
MANAGING CROSS-CHANNEL INSIGHTS AND OPTIMIZATION
- Work with Social Manager and Social Content and Community Manager to pull weekly and monthly performance analysis across X, LinkedIn, Instagram and YouTube.
- Collaborate with the social team to go beyond surface metrics and explain what actually drove performance.
- Identify patterns across format, topic, audience, timing, creative approach and distribution.
- Help turn findings into specific programming and creative recommendations.
- Work with third party analytics tools to track follower growth, reach, engagement, clicks, sentiment and other channel-specific signals.
- Analyze performance during major launches, events and campaigns utilizing third party analytics and channel analytics.
- Work with Content Operations on data accuracy, UTMs, reporting processes and dashboards.
- Bring audience and performance insight into quarterly strategy and planning.
PUT SOCIAL LISTENING AND COMPETITIVE INTELLIGENCE TO WORK
- Review owned and third party findings on legal AI conversations, share of voice and competitor activity.
- Separate meaningful signals from routine noise.
- Connect listening and competitive insights with channel performance data to build a fuller picture of what is working.
- Translate audience questions, competitor moves and emerging conversations into programming and creative recommendations.
- Write concise readouts for Social, Marketing and company leadership.
- Flag opportunities and risks early enough for the team to act on them.
SUPPORT THE BROADER SOCIAL TEAM
- Partner closely with the Social Manager on channel strategy, campaign planning and editorial priorities.
- Help translate company priorities into programming for each platform.
- Bring performance insight into the creative briefing process.
- Support social coverage during major events and launches.
- Collaborate with Content, Communications, Product Marketing, Customer Engagement and Harvey Creative Studio.
- Help build repeatable processes without adding unnecessary approval layers.
- Do the work yourself while also improving how the team makes decisions.
WHAT YOU HAVE
- 5+ years of experience in social strategy, social media, audience development, digital publishing or a related field.
- Deep knowledge of X and a track record of growing or reshaping a meaningful brand presence there.
- Strong editorial judgment and the ability to write sharp copy that fits the platform.
- Experience running an active social channel in a fast-moving environment.
- Strong analytical skills and comfort working with social performance data.
- The ability to explain why content performed the way it did, not just report the numbers.
- Experience using social listening, competitive analysis and share-of-voice data to inform strategy.
- A habit of turning data into specific creative and programming recommendations.
- Experience designing social tests and evaluating the results honestly.
- Familiarity with social publishing, analytics and listening platforms.
- Good instincts for real-time content, reputational risk and sensitive moments.
- Experience presenting insights to senior marketing or company leaders.
- Excellent communication skills and a collaborative way of working.
- Comfort making good calls with incomplete information and shifting priorities.
- Genuine interest in legal technology, AI and how professional work is changing.
You do not need to be a data scientist. We care about analytical fluency, curiosity and the ability to tell a clear story with data, combined with strong social instincts.
Helpful but not required: Experience in B2B technology, media, professional services, legal or another complex industry.
COMPENSATION
$112,000 - $154,000 USD
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74.
#LI-LT1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Location: Remote, Canada; Remote, United States
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
An overview of this role
As an Ecosystem Operations Specialist, you'll help turn GitLab's Ecosystem go-to-market strategy into reliable day-to-day execution. You'll be a trusted operational resource and first point of contact for sellers, Ecosystem Sales Managers, partners, and cross-functional teams, supporting partner business from account setup and deal registration through quoting, ordering, and post-sales operational support. You'll resolve standard issues, improve processes and data quality, and route commercial, policy, finance, legal, and systems decisions to the right owners so Ecosystem Sales Managers can focus on partner strategy, pipeline creation, and deal progression.
What you'll do
Execute partner-sourced and partner-influenced workflows, including intake, account and opportunity setup or linking, deal registrations, cloud co-sell referrals, validation, routing, approval follow-up, and standard issue resolution.
Process partner quote requests against documented pricing and program requirements, receive purchase orders, and prepare opportunities for closure with Sales, Deal Desk, Billing, and Finance. Support marketplace and two-tier transactions involving distributors, resellers, and cloud providers.
Guide partners, distributors, sellers, and Ecosystem Sales Managers through operational questions, including attribution, program compliance, and post-sales support. Identify and route exceptions requiring commercial, policy, contractual, pricing, payment, or systems decisions to the appropriate owner.
Execute and improve partner program workflows, including onboarding, not-for-resale licensing, certifications, rebates, Professional Services Partner eligibility, Letters of Authorization, and channel price files. Collaborate with Programs and policy owners on required notifications, documentation, and compliance reporting.
Monitor Salesforce and partner-management data for missing links, incorrect ownership, incomplete attribution, failed synchronization, and recurring defects. Support month-end close, recurring data controls, and ad hoc reporting tied to projects and company objectives and key results.
Build and present dashboards and business updates on backlog, aging, turnaround time, approvals, pipeline, attribution, data quality, compliance, and process health. Share trends, risks, blockers, and recommended actions in regional and global partner team meetings.
Investigate recurring friction and manual work, document root causes and operational requirements, test process or system changes, and support automation and scalable self-service improvements.
Maintain process documentation, how-to guides, and best practices, and deliver office hours, operational training, and communications when processes or systems change.
What you'll bring
Relevant experience in partner operations, sales operations, deal desk, order management, finance operations, or a similar revenue operations environment, including direct support for sales or partner sales teams, distributors, and partners, along with an interest in GitLab and open source software.
Experience with enterprise quote-to-cash processes and configure, price, quote tools or other commercial systems in a channel or partner context.
Experience with Salesforce and partner-management systems or portals.
Strong analytical skills, including advanced spreadsheets, dashboard building in Salesforce or business intelligence tools such as Tableau, and turning data into clear recommendations.
Hands-on experience using generative artificial intelligence (AI) tools to improve operational productivity, quality, or scale, including writing effective prompts, judging when outputs need human review, and sharing useful approaches with others.
Strong problem-solving skills, attention to detail, and the ability to prioritize requests, investigate issues, identify exceptions, and escalate decisions to the appropriate owner, along with experience contributing to process improvement and automation.
Clear written and verbal communication, including explaining operational requirements to technical and non-technical audiences, documenting processes, creating enablement materials, and collaborating across Sales, Ecosystem, Programs, Deal Desk, Finance, Legal, Billing, and Systems.
Preferred experience includes Impartner or similar tools, SQL, or Snowflake.
About the team
The Ecosystem team supports GitLab's partner go-to-market strategy. In this role, you'll work with Ecosystem Sales Managers, global distributors, partners, sellers, and cross-functional teams to keep partner operations moving and make process health visible. We focus on accurate transactions, reliable partner data, consistent program execution, and reducing operational friction so our Ecosystem Sales Managers can focus on partner strategy and field engagement.
The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our
benefits
and
equity
. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
United States Salary Range
$86,400
—
$146,400 USD
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
Location: San Francisco
Workplace: Hybrid
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
Some of the world's largest companies and their law firms use Harvey’s AI capabilities to deliver world-class client services at unprecedented scale and efficiency. Harvey allows high-performing professionals to gain deep domain knowledge faster, understand the big picture, and tackle more complex challenges in less time.
Security is at the heart of what we do. Our customers trust us with their most sensitive data, and we take that responsibility seriously. As part of our team, you’ll help us maintain a secure, trustworthy, and compliant platform—an essential foundation for everything we build.
As a Staff Infrastructure Security Engineer, you’ll set the technical direction for secure-by-default infrastructure security across Harvey’s platform, establishing the patterns and standards the broader engineering organization builds on. This includes designing and implementing processes and technologies for least privilege, isolating different components, managing attack surface, and implementing layers of tenant isolation on our multi-tenant SaaS offering. You’ll also create frameworks and repeatable patterns that enable our research and engineering teams to move quickly and independently—without sacrificing security.
Our security program at Harvey is growing fast, so this is an incredible opportunity to get in at the beginning and shape the future of what Security at Harvey looks like. This team approaches security with an engineering-first mindset with our customers front and center to everything we do.
WHAT YOU'LL DO
- Incorporate secure design principles into our cloud architecture.
- Establish reusable security patterns, standards, and guardrails that enable product and platform teams to build securely by default
- Develop isolation mechanisms (e.g. sandboxing) in collaboration with our product engineering team
- Review security-critical configuration changes and act as Codeowner for security-critical parts of our cloud configurations (everything is IaC)
- Partner with Engineering and Product teams to:
- Manage risks and vulnerabilities in our Cloud environment.
- Translate security requirements into concrete engineering investments
- Define infrastructure security architecture and multi-quarter roadmaps
- Mentor and develop other security engineers on the team, raising the overall technical bar
WHAT YOU HAVE
- 8+ years experience in Security Engineering and/or Software Engineering
- Demonstrated experience writing high-quality software, building production-grade infrastructure and raising the security bar across engineering teams.
- Strong fundamentals in networking, operating systems, and cryptographic protocols
- In-depth knowledge of Kubernetes, common misconfigurations, and privilege escalation vectors
- Demonstrated ability to find weaknesses (e.g. privilege escalation) in real-world cloud environments
- Experience applying security best practices in cloud environments (AWS, Azure, or Google Cloud)
- Track record of driving cross-functional security initiatives and influencing engineering decisions across teams
- Experience setting security standards and best practices at an organizational scale
- (No experience with generative AI or legal required)
BONUS
- Familiarity with large-scale Infrastructure as Code (IaC) deployments
- Familiarity with Kubernetes Admission Controllers and policy enforcement
- Exposure to multi-cloud environments
COMPENSATION RANGE
$231,000 - $340,000 USD
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922].
#LI-NP1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Location: New York
Workplace: Hybrid
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
Some of the world's largest companies and their law firms use Harvey’s AI capabilities to deliver world-class client services at unprecedented scale and efficiency. Harvey allows high-performing professionals to gain deep domain knowledge faster, understand the big picture, and tackle more complex challenges in less time.
Security is at the heart of what we do. Our customers trust us with their most sensitive data, and we take that responsibility seriously. As part of our team, you’ll help us maintain a secure, trustworthy, and compliant platform—an essential foundation for everything we build.
As a Staff Infrastructure Security Engineer, you’ll set the technical direction for secure-by-default infrastructure security across Harvey’s platform, establishing the patterns and standards the broader engineering organization builds on. This includes designing and implementing processes and technologies for least privilege, isolating different components, managing attack surface, and implementing layers of tenant isolation on our multi-tenant SaaS offering. You’ll also create frameworks and repeatable patterns that enable our research and engineering teams to move quickly and independently—without sacrificing security.
Our security program at Harvey is growing fast, so this is an incredible opportunity to get in at the beginning and shape the future of what Security at Harvey looks like. This team approaches security with an engineering-first mindset with our customers front and center to everything we do.
WHAT YOU'LL DO
- Incorporate secure design principles into our cloud architecture.
- Establish reusable security patterns, standards, and guardrails that enable product and platform teams to build securely by default
- Develop isolation mechanisms (e.g. sandboxing) in collaboration with our product engineering team
- Review security-critical configuration changes and act as Codeowner for security-critical parts of our cloud configurations (everything is IaC)
- Partner with Engineering and Product teams to:
- Manage risks and vulnerabilities in our Cloud environment.
- Translate security requirements into concrete engineering investments
- Define infrastructure security architecture and multi-quarter roadmaps
- Mentor and develop other security engineers on the team, raising the overall technical bar
WHAT YOU HAVE
- 8+ years experience in Security Engineering and/or Software Engineering
- Demonstrated experience writing high-quality software, building production-grade infrastructure and raising the security bar across engineering teams.
- Strong fundamentals in networking, operating systems, and cryptographic protocols
- In-depth knowledge of Kubernetes, common misconfigurations, and privilege escalation vectors
- Demonstrated ability to find weaknesses (e.g. privilege escalation) in real-world cloud environments
- Experience applying security best practices in cloud environments (AWS, Azure, or Google Cloud)
- Track record of driving cross-functional security initiatives and influencing engineering decisions across teams
- Experience setting security standards and best practices at an organizational scale
- (No experience with generative AI or legal required)
BONUS
- Familiarity with large-scale Infrastructure as Code (IaC) deployments
- Familiarity with Kubernetes Admission Controllers and policy enforcement
- Exposure to multi-cloud environments
COMPENSATION RANGE
$231,000 - $340,000 USD
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922].
#LI-NP1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Location: Remote US Based
Come join our team!
There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen.
Headquartered in San Francisco and founded in 2007, our company has over 3,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees.
Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team!
JOB OVERVIEW:
Join our Small Business Account Management team. This role focuses on providing high-quality account service to our small business clients!
LOCATION:
US Remote-based Midwest.
WHAT YOU’LL DO:
Processes (during non-renewal periods) applications, policies, endorsements, binders, certificates, audit requests and other items related to the servicing of clients.
Assists clients with policy coverage, exclusions and related questions and assists Producers in servicing clients.
Services client accounts with oversight of Producers or Account Executives, which includes research/analysis and handling of client questions on coverage and other policy/contractual issues. Makes routine policy adjustments.
Conducts renewal process with oversight of Producers or Account Executives, including exposure analysis for client (e.g., reviews census/experience data, contractual requirements for insurance), strategizes with Producer/Account Executive and client regarding whether to market and if applicable, conducts market comparisons by analyzing insurance rate and renewal information, obtains and evaluates quotes, negotiates premium and commission rates on behalf of clients for best alternatives (with full authority from EPIC to act on its behalf), prepares proposal, and oversees accuracy of insurance binder.
Provides support to Producers and, if applicable, Account Executives, including preparing presentations and proposals, and participating in meetings with prospective clients as part of team.
Maintains client files in appropriate systems. prepares billing and provides standard office/administrative support.
Consistently establishes and maintains high levels of trust and confidence with clients by initiating introductions, through periodic contacts, and by promptly responding and resolving client questions and issues.
Process all applications, policies, endorsements, incoming mail, binders, schedules, certificates, audits, and other items related to the servicing of clients policies in a timely and accurate manner.
Inform and educate clients about policy coverage, changes, exclusions, and insurance coverage needs.
Assist clients in making coverage changes
Responsible for timely, accurate invoicing and monthly expirations.
Meet all quality and timeliness standards in the Agency Management System while properly documenting all activity.
Other duties may be assigned.
Marketing
In conjunction with the Sales Team, determine strategy which includes coverage determination, target pricing, marketing determination.
Submit applications with proper supporting documentation and follow up to ensure timely receipt of quotes and policies.
Aggressively and professionally negotiate premiums and commissions with underwriters and wholesalers.
Prepare proposals and provide other technical support in the sales process as needed.
Work with the Sales Team to refer current and prospective clients to E.P.I.C.’s Employee benefits, and Private Client Departments for solicitation for those lines of business.
Other duties may be assigned.
Personal and Organizational Development
Set priorities and manage workflow for self to ensure efficient, timely, and accurate processing of all responsibilities.
Maintain cordial and effective relations with clients, co-workers, carriers, wholesalers, vendors, and other business contacts.
Maintain up-to-date proposals, workflow logs, manuals or other required documentation and records.
Interact with others effectively utilizing good communication skills, cooperating purposefully, and providing information and guidance as needed to achieve the business goals of the Company.
Stay informed regard industry information, new product/program developments, coverages, legislation, technology to continuously improve knowledge and performance.
Other duties may be assigned.
Work effectively to resolve problems or enhance service in a timely manner.
Ability to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
Full knowledge of Property Casualty lines of coverage and services.
Recognize problems and respond appropriately.
Able to analyze situations logically in order to draw solid conclusions.
Demonstrate experience with Agency Management Systems, rating procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.
Advanced knowledge of navigating the Internet as well as various Microsoft Office programs to include Windows, Outlook, Word & Excel.
Strong attention to detail and time management abilities.
Strong ability to multi-task and assign priority.
Ability to work effectively and efficiently both with and without direct supervision.
Ability to work effectively and efficiently in a team environment as well as independently.
Strong interpersonal communication skills, both written and oral.
WHAT YOU’LL BRING:
High school diploma or G.E.D. equivalent required. College degree preferred.
2 (two) or more years experience in mid-size brokerage or carrier.
Must have working knowledge of a variety of Microsoft Office computer software applications to include word processing, spreadsheets, database, and presentation software.
Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
Must have high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires teamwork, demonstrated poise, tact, and diplomacy.
CERTIFICATES, LICENSES, REGISTRATIONS:
Fire and Casualty Broker License
Valid Driver License
The national average hourly pay rate for this role is $28.00-$33.00, exclusive of bonuses or benefits. The pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data.
WHY EPIC:
EPIC has over 60 offices and 3,000 employees nationwide – and we’re growing! It’s a great time to join the team and be a part of this growth. We offer:
Generous Paid Time off
Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days
Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
Generous employee referral bonus program of $1,500 per hired referral
Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)
Employee Resource Groups: Women’s Coalition, EPIC Veterans Group
Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development
Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs
50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!
EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation
We’re in the top 10 of property/casualty agencies according to “Insurance Journal”
To learn more about EPIC, visit our Careers Page:
EPIC Careers - EPIC Insurance Brokers & Consultants
.
EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients.
California Applicants - View your privacy rights at:
https://www.epicbrokers.com/wp-content/uploads/2025/01/epic-ca-employee-privacy-notice.pdf
.
#LI-SG1
#LI-Remote
Location: New York; United States; United Kingdom; London
ABOUT ELEVENLABS
ElevenLabs is an AI research and product company transforming how we interact with technology.
We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always.
We have expanded from voice into three main platforms:
- ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
- ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
- ElevenAPI gives developers access to our leading AI audio foundational models.
Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.
HOW WE WORK
- High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
- Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
- AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
- Excellence everywhere: Everything we do should match the quality of our AI models.
- Global team: We prioritize your talent, not your location.
WHAT WE OFFER
- Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
- Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
- Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
- Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
- Annual team offsite: Each year, we bring your entire team together in a new location - past offsites have included Croatia, Italy and Cancún
- Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
About the Role
ElevenLabs is building its first private equity and growth investor partner channel, and you’ll be the first person to own it. You’ll embed ElevenLabs in funds’ value-creation programs and drive AI adoption across their portfolio companies, so we sell portfolio-wide through the sponsor instead of one company at a time.
You’ll work with Operating Partners, Value Creation teams and portfolio executives on the fund side, and with our Sales, Solutions Engineering and Customer Success teams internally. You’ll report to the Global Head of BD & Partnerships and own the pipeline and ARR sourced through PE partnerships.
This role suits someone who has worked inside a PE or growth-equity firm and now wants to build the channel from the technology side.
Responsibilities
- Launch the ElevenLabs PE & Growth Investor Partner Program and recruit the first 8–10 partner firms
- Build executive relationships with Operating Partners, Value Creation leaders and investment professionals
- Structure partnership agreements, joint GTM plans and commercial models
- Identify priority portfolio companies and build joint account plans with PE operating teams
- Work with AEs, FDEs, Customer Success and Product to take portfolio deployments from introduction to production
- Own PE-sourced pipeline and ARR, and expand single deployments into portfolio-wide programs
- Build repeatable playbooks and represent ElevenLabs at PE conferences and operating-partner forums
Requirements
- Experience inside a PE or growth-equity firm as an investor or operator (investing, value creation or portfolio operations)
- Go-to-market or partnerships experience at a technology company after that fund-side work
- 6+ years of experience across private equity and enterprise AI, cloud or software
- Strong relationships with Operating Partners and Value Creation teams
- A track record of turning PE relationships into measurable pipeline and revenue
- Executive presence with Managing Partners, Operating Partners and portfolio CEOs
- Comfortable carrying a number and building a motion from zero
Bonus
- Built a PE or growth-investor partner program at a high-growth or large tech company
- Experience selling AI or automation into support, contact center or sales use cases
- Hands-on use of voice or chat agents, including ElevenLabs
Location
This role is remote-first, with NYC or London preferred.
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.
Location: London
Workplace: Hybrid
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
Harvey is looking for a Compensation Business Partner to ensure our compensation philosophy, principles, and practices extend to all of our markets outside of the US, initially focused on EMEA and APAC.
This will be our first Compensation Business Partner dedicated to our international business sitting within the EMEA region, and an opportunity to help shape how Harvey approaches compensation as we continue to scale globally. You’ll partner closely with our People Business Partners, Recruiting team, business leaders, and the broader Compensation team to ensure our programs remain competitive, thoughtful, and scalable across markets.
We’re looking for someone who combines deep compensation expertise with strong business judgment. You should be equally comfortable analyzing market data, advising a recruiter on a complex offer, partnering with a PBP and developing a point of view on how Harvey should approach compensation in a new or rapidly evolving market. This is a highly collaborative role that will have a great degree of partnership across many functions.
WHAT YOU'LL DO
- Serve as the primary Compensation Business Partner for EMEA and APAC, developing deep context on our teams, talent markets, and hiring needs across the regions.
- Partner closely with People Business Partners and business leaders on compensation decisions including new hires, promotions, internal mobility, and other complex compensation questions.
- Build a particularly strong partnership with Recruiting, advising on offers, market competitiveness, and candidate-specific situations.
- Help evolve Harvey's international compensation strategy as we scale, including our approach to geographic differentiation, market positioning, salary structures, and equity.
- Bring deep equity expertise and help translate Harvey's equity philosophy across markets where candidate expectations and familiarity with US-style equity compensation can vary significantly.
- Research emerging compensation practices and talent trends, particularly across the rapidly evolving AI market, and turn external data into clear recommendations for Harvey.
- Conduct market analyses using compensation survey data and other sources, while applying judgment.
- Partner with the broader Compensation team on compensation cycles, benchmarking, band development, and company-wide programs, ensuring international considerations are represented from the beginning.
- Identify where our US practices translate internationally—and where they don't—and proactively recommend changes as Harvey enters and scales in new markets.
- Help build the infrastructure, principles, and enablement that will allow Harvey's international compensation approach to scale.
WHAT YOU HAVE
- 5-7+ years of experience in compensation
- Experience supporting international compensation across EMEA and/or APAC.
- Experience working for a US-headquartered company, with a strong understanding of how global compensation programs are designed and adapted for international markets.
- Meaningful experience with equity compensation, including the ability to explain and advise on equity in markets with different norms and expectations.
- Experience in a high-growth startup or scale-up environment; you are comfortable building while the company and market are changing around you.
- Strong knowledge of compensation fundamentals including market benchmarking, salary structures, job leveling, offers, promotions, retention, and pay decisions.
- Exceptional business partnership skills. You can build trust with leaders, PBPs, and recruiters while being willing to challenge assumptions.
- Strong analytical skills paired with excellent judgment—you know when the data is telling you something and when it requires additional context.
- Intellectual curiosity and a genuine appetite to become an expert on the AI talent market, including proactively researching competitors, compensation trends, and emerging practices.
- Comfortable operating with ambiguity and building new approaches rather than relying on an established playbook.
- Ability to communicate complicated compensation concepts simply and credibly to audiences with very different levels of compensation expertise.
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74.
#LI-LE1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Location: Worldwide
APPLICATION INSTRUCTIONS:
If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the
20four7VA Team Portal
for faster processing.
Log in using your 20four7VA-issued email address to access the portal.
If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.
💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!
If you're interested in this opportunity, click APPLY TO POSITION to proceed.
********************************************************************
Title: CPT-11498 Client Operations & Administrative Virtual Assistant
Independent Contractor – CPT-11498 Client Operations & Administrative Virtual Assistant/Business Support VA/Junior-Senior Level (Remote).
Overview
20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.
An HR consulting business serving primarily U.S.-based immigration petitioners is seeking a part-time Business Support VA to assist with client communication, invoicing, documentation, process tracking, and general administrative operations.
The company is working to improve and document its internal processes while maintaining a high level of personalized service. The VA will help move client matters through established workflows, keep information organized, and reduce the volume of recurring administrative work currently handled by the owners.
The role will initially focus on well-defined operational tasks, with responsibilities expanding as processes become established.
The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.
Scope of Services
Contractors will be required to provide services that align with the following client tasks:
Client & Email Support
Monitor and assist with client email communications
Respond to routine questions using client-provided information and templates
Follow up on outstanding information and documentation
Maintain professional, timely written communication
Escalate technical or specialized HR-related questions to the client
Track open client requests and next steps
Draft professional client-facing emails, including routine communications and follow-up messages, using appropriate tone and clear wording
Invoicing & Administrative Support
Prepare and organize invoice documentation
Send invoices and payment-related information as directed
Track invoice and payment status
Maintain invoice information within Google Sheets or other client systems
Follow up on outstanding administrative items
Maintain organized client and business records
Process & Project Coordination
Track client matters through established workflows
Help ensure required steps and follow-ups are completed
Update HubSpot records and client information
Maintain task and project trackers
Flag overdue or stalled items
Assist with documenting recurring workflows and SOPs
Support general process improvements as the business grows
Learn and observe existing workflows before recommending or documenting changes.
Identify recurring tasks or issues that would benefit from standardized procedures, and help document and improve these processes as familiarity with the business grows.
Document Support
Review and format client-facing documents
Proofread written materials for grammar, consistency, and accuracy
Assist with document revisions based on client direction
Maintain organized versions and supporting documentation
Ensure completed materials meet established formatting standards
Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.
Skills
The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:
Previous administrative, executive assistant, customer service, or operations experience required
Senior-level experience preferred with the ability to work independently and take ownership of assigned processes.
Demonstrates strong judgment, initiative, and problem-solving skills.
Able to learn processes quickly and manage responsibilities with minimal supervision once trained.
Customer service experience of some sort is highly preferred
Excellent written English required
Client email communication experience strongly preferred
Project coordination or project-management experience preferred
Strong document-review and proofreading skills
HubSpot or similar CRM experience preferred
Excel / Google Sheets experience required
HR, immigration-support, legal-services, or professional-services experience is a plus
HR knowledge or experience is strongly preferred
Copywriting/marketing experience is a plus but not required
IDEAL CANDIDATE PROFILE
Highly organized and detail-oriented
Excellent written English
Strong customer-service mindset
Comfortable communicating professionally by email
Able to manage multiple client matters and follow-ups
Strong executive-assistant or administrative background
Process-oriented with good project-management habits
Able to work independently after initial direction
Careful when reviewing detailed client documentation
APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED
HubSpot
Microsoft Outlook
Google Sheets
Microsoft Excel
Microsoft Office / Google Workspace
Work Schedule
Contracted Hours per Week: 10 Hours
Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
Daily Working Time: TBD EST
Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.
Terms of Engagement
Contractors will operate under a Master Services Agreement and a Statement of Work
This is not an offer of employment; contractors are not employees of 20four7VA or any client
All compensation is processed through 20four7VA according to the terms of the engagement
Role Summary & Requirements
REQUIRED SERVICE: Business Support
REQUESTED EXPERIENCE TIER LEVEL: Junior, Senior Level
Contracted Hours per Week: 10 hours/week
Daily Working Time: TBD EST
Scheduled Working Days: Monday-Friday
REPORTING TO/POC: To Be Determined
Number of VAs: 1
GENDER PREFERENCE: None
LANGUAGES SPOKEN/PREFERENCE: English
ACCENT PREFERENCE: Level A-B
(Excellent Communication and Written English Required)
REGION PREFERENCES: Any
What we offer
Competitive rates
Weekly payments
Various open roles are available
Free training and upskilling
Constant support and guidance
A vibrant community always ready to support you
And more!
Location: San Francisco; New York City
Workplace: Hybrid
We're hiring a Compensation Lead to build Perplexity's compensation function and own its day-to-day execution. You'll build the programs and processes that support how we hire, recognize, and retain people.
You should be comfortable moving between program design and an individual offer, building longer-term structure while keeping today's decisions moving. The goal is a compensation approach that is competitive, financially sound, and clear enough for people to use, without adding unnecessary complexity.
WHAT YOU'LL OWN
- Build the compensation foundation. Assess existing practices, data, and tools; prioritize the gaps; and develop recommendations on compensation philosophy, market positioning, and cash and equity guidelines.
- Develop salary ranges and market benchmarks. Establish a consistent approach to pricing roles across functions and locations. Partner with People and business leaders on job scope and leveling, and explain where market data is useful or incomplete.
- Own day-to-day compensation decisions. Be the primary partner for offers, promotions, pay adjustments, and compensation questions. Evaluate recommendations against market data, internal equity, and budget, with clear approval paths for exceptions.
- Design and run compensation reviews. Build the calendar, planning models, manager guidance, and approval process. Coordinate with Finance, People Operations, Payroll, and equity partners to carry decisions through to accurate implementation.
- Inform leadership decisions. Model the cost and employee impact of proposed changes to salary and equity programs. Present a recommendation and its trade-offs, then own execution once approved.
- Identify and address inconsistencies. Assess pay compression and potential inequities across teams, levels, and locations. Partner with People leadership and Legal on appropriate reviews and recommend actions.
- Build processes people can use. Establish decision records, recruiter and manager guidance, and clear explanations of compensation programs. Improve recurring workflows so consistent decisions don't depend on individual knowledge or one-off conversations.
- Own the data and tools behind the work. Establish reliable compensation records, select and manage benchmarking resources, and improve reporting and quality checks. Use approved automation and AI tools where they help, with appropriate protection for employee information and verification of results.
WHAT YOU BRING
- Experience building compensation programs: You've established or substantially rebuilt compensation frameworks and processes with limited infrastructure, and stayed accountable for running them after launch.
- Technical compensation depth: Hands-on experience with market pricing, salary ranges, cash and equity programs, compensation reviews, and individual pay recommendations.
- Strong analytical judgment: You can build and audit models, reconcile imperfect data, and explain your assumptions. You know when a benchmark is a useful comparison and when it misses the role.
- Ability to influence decisions: You can turn analysis into a clear recommendation, discuss trade-offs with leadership, and constructively challenge an approach that isn't working.
- Independent, hands-on execution: You can set priorities, build a workable process, and manage urgent requests without losing progress on longer-term work. You're comfortable being both the person designing the program and the person checking the data.
- Discretion and clear communication: You handle sensitive information carefully and explain compensation decisions in language that recruiters, managers, and employees can understand.
Location: San Francisco; New York City
Workplace: Hybrid
We're hiring a Compensation Lead to build Perplexity's compensation function and own its day-to-day execution. You'll build the programs and processes that support how we hire, recognize, and retain people.
You should be comfortable moving between program design and an individual offer, building longer-term structure while keeping today's decisions moving. The goal is a compensation approach that is competitive, financially sound, and clear enough for people to use, without adding unnecessary complexity.
WHAT YOU'LL OWN
- Build the compensation foundation. Assess existing practices, data, and tools; prioritize the gaps; and develop recommendations on compensation philosophy, market positioning, and cash and equity guidelines.
- Develop salary ranges and market benchmarks. Establish a consistent approach to pricing roles across functions and locations. Partner with People and business leaders on job scope and leveling, and explain where market data is useful or incomplete.
- Own day-to-day compensation decisions. Be the primary partner for offers, promotions, pay adjustments, and compensation questions. Evaluate recommendations against market data, internal equity, and budget, with clear approval paths for exceptions.
- Design and run compensation reviews. Build the calendar, planning models, manager guidance, and approval process. Coordinate with Finance, People Operations, Payroll, and equity partners to carry decisions through to accurate implementation.
- Inform leadership decisions. Model the cost and employee impact of proposed changes to salary and equity programs. Present a recommendation and its trade-offs, then own execution once approved.
- Identify and address inconsistencies. Assess pay compression and potential inequities across teams, levels, and locations. Partner with People leadership and Legal on appropriate reviews and recommend actions.
- Build processes people can use. Establish decision records, recruiter and manager guidance, and clear explanations of compensation programs. Improve recurring workflows so consistent decisions don't depend on individual knowledge or one-off conversations.
- Own the data and tools behind the work. Establish reliable compensation records, select and manage benchmarking resources, and improve reporting and quality checks. Use approved automation and AI tools where they help, with appropriate protection for employee information and verification of results.
WHAT YOU BRING
- Experience building compensation programs: You've established or substantially rebuilt compensation frameworks and processes with limited infrastructure, and stayed accountable for running them after launch.
- Technical compensation depth: Hands-on experience with market pricing, salary ranges, cash and equity programs, compensation reviews, and individual pay recommendations.
- Strong analytical judgment: You can build and audit models, reconcile imperfect data, and explain your assumptions. You know when a benchmark is a useful comparison and when it misses the role.
- Ability to influence decisions: You can turn analysis into a clear recommendation, discuss trade-offs with leadership, and constructively challenge an approach that isn't working.
- Independent, hands-on execution: You can set priorities, build a workable process, and manage urgent requests without losing progress on longer-term work. You're comfortable being both the person designing the program and the person checking the data.
- Discretion and clear communication: You handle sensitive information carefully and explain compensation decisions in language that recruiters, managers, and employees can understand.
Location: 25 Deforest Avenue, Suite 203, Summit, NJ 07901-2140
LOCATION:
Hybrid, Summit, NJ
Come join our team!
There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen.
Headquartered in New York City and founded in 2007, our company has over 4,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees.
Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team!
JOB OVERVIEW:
The Vice President, Surplus Lines & Licensing leads the organization’s Surplus Lines and licensing function, with responsibility for regulatory compliance, operational effectiveness, and team leadership. This role serves as a key subject matter expert and partners across the organization to ensure accurate, timely, and consistent Surplus Lines operations while driving process improvement and automation.
Key Responsibilities
Lead, coach, and develop the Surplus Lines and Licensing team, establishing clear priorities, accountability, and service standards.
Oversee the team in Surplus Lines for filings, taxes, fees, and regulatory reporting to ensure accuracy, timeliness, and compliance.
Maintain expertise in state Surplus Lines and licensing requirements and translate regulatory changes into effective business processes.
Serve as a subject matter expert and escalation point for complex Surplus Lines and regulatory matters.
Establish and strengthen processes, controls, and quality standards across the function.
Partner with brokerage teams, Finance, Legal, Compliance, Operations, and Technology to support business needs and resolve issues.
Identify opportunities to streamline, standardize, and automate Surplus Lines processes.
Monitor operational performance and implement improvements that enhance service, efficiency, and compliance.
Support regulatory audits, examinations, and inquiries and maintain effective relationships with applicable regulatory agencies and Surplus Lines associations.
Build scalable operations that support continued organizational growth.
Development of Training and Communication for EPIC on Surplus to educate partners on state specific surplus line needs.
Support due diligence in acquisitions.
Qualifications
Significant Property & Casualty insurance experience with strong Surplus Lines knowledge.
Demonstrated knowledge of Surplus Lines regulations, filings, taxes, and compliance requirements.
Progressive leadership experience overseeing people, processes, and operational performance.
Strong analytical, problem-solving, and decision-making skills.
Demonstrated ability to collaborate and influence across multiple functions and levels.
Experience with process improvement, technology, and automation preferred.
Bachelor’s degree or equivalent relevant experience.
Key Competencies
People Leadership | Operational Excellence | Regulatory Expertise | Business Partnership | Strategic Thinking | Process Improvement | Accountability
COMPENSATION:
Exempt:
The base salary range for this position is $120,000 – $150,000. This range represents the employer’s good faith estimate of the compensation for this role at the time of posting.
Actual compensation will be determined based on factors such as experience, skills, training, certifications, education, internal equity, and market data. This role may also be eligible for bonuses and a comprehensive benefits package.
COMPENSATION:
Compensation will be determined based on factors such as experience, skills, training, certifications, education, internal equity, and market data. This role may also be eligible for bonuses and a comprehensive benefits package.
WHY EPIC:
EPIC has over 60 offices and 4,000 employees nationwide – and we’re growing! It’s a great time to join the team and be a part of this growth. We offer:
Generous Paid Time off
Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days
Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
Generous employee referral bonus program of $1,500 per hired referral
Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)
Employee Resource Groups: Women’s Coalition, EPIC Veterans Group
Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development
Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs
50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!
EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation
We’re in the top 10 of property/casualty agencies according to “Insurance Journal”
To learn more about EPIC, visit our Careers Page:
https://www.epicbrokers.com/about/epic-careers/
.
EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients.
California Applicants - View your privacy rights at:
https://www.epicbrokers.com/wp-content/uploads/2025/01/epic-ca-employee-privacy-notice.pdf
.
Massachusetts G.L.c. 149 section 19B (b) requires the following statement: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
#LI-TM1
#LI-Hybrid
Location: United States, San Mateo, CA
Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
Audience Business Analyst
San Mateo, CA (Collab)
In this role you will be an analyst on SIE’s Growth, Media, and Omnichannel Marketing team; specifically, as a part of the Audience, Infrastructure, and Measurement (AIM) team. You will play a vital role in shaping and evolving the way we communicate with our consumers. AIM Analysts bring a diverse range of expertise, spanning SQL development and audience strategy to product leadership and process optimization. While AIM analysts have clear areas of expertise, every member of the team has the opportunity to learn and grow new skills outside of their specialty by contributing to all areas of AIM.
We are looking to fill a new Audience Business Analyst role on the AIM team, specializing in audience strategy, operations, and activation for our Live Service business. You will further enable our global marketing organization to use our first party data to put the customer first in all our marketing communications. Together as gamer and customer experience advocates, we can show how PlayStation is truly the Best Place to Play!
Primary Responsibilities
Collaborate with marketing and agency partners across all marketing regions as the subject matter expert on our ecosystem of data to create custom segments and support campaign executions supporting player acquisition, ongoing engagement, and retention
Advise partners on campaigns, using data-based insights from AIM, marketing analytics, data science models, and consumer research
Work as part of our AIM SCRUM team to deliver value to audience activation, while also analyzing and employing operational optimizations that bring our operations to scale across all our owned and paid marketing channels
Manage ad-hoc and automated customer lists to power PlayStation’s digital marketing channels globally
Ensure the efficient and successful delivery of all customer segments to global marketing platforms
Partner with Martech product teams to translate business needs into actionable requirements and feature enhancements for marketing platforms.
Qualifications:
Ability to collaborate and communicate effectively with a diverse group of established partners including marketing, product/engineering teams, and agencies across different regions and cultures
Experience with working with a variety of marketing platforms and channels, including but not limited to email, paid media, and custom tools
Experience working with martech/adtech platforms (Salesforce Marketing Cloud, DMPs, Publisher and Social Partners, etc)
Executed analysis projects related to lifecycle marketing, targeting segmentation strategies, cohort analysis and tracking, churn prevention, A/B and multivariate tests, and reporting dashboard design and development
SQL programming experience required
3 years’ experience working with relational databases
5 years' marketing operations experience
Bachelor’s degree or equivalent
Well-spoken with strong presentation-making skills that effectively present data in a compelling way, both verbal and written, to influence partner strategy
Demonstrates understanding of analytical approaches—can set up clean testing frameworks for clear and meaningful measurement reporting downstream
Passionate about gaming and video game culture
Experienced with BI visualization tools such as Domo and Tableau
You are an analytical problem solver who is data driven, with a can-do attitude and flexibility to accommodate evolving business needs
You thrive in a collaborative work environment and excel under pressure, with experience working on complex, international, large-scale, time-critical projects
You are flexible and versatile in nature, able to overcome challenges while maintaining a positive attitude
You are willing to roll up your sleeves to take on tasks with the team
At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.
Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.
In addition, this role
is eligible
for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products.
This role also may be eligible for a bonus package.
Click
here
to learn more.
The estimated base pay range for this role is listed below.
$136,300
—
$204,500 USD
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our Candidate Privacy Notice (where applicable) for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Location: Tokyo
Workplace: Hybrid
WHO ARE WE?
Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems.
We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that.
We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft.
We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us!
Why this role?
Cohere is a fast-growing company in the extremely dynamic artificial intelligence space. We are building a Government Affairs and Public Policy (GAPP) team that has the drive and experience to engage in and shape a nascent and unique policy environment for enterprise AI.
We seek a Government Affairs professional to lead our Japan government affairs strategy. Candidates will have a proven track record, are analytical, collaborative, driven, and possess a passion for digging deep into the new and evolving public policy debate at the intersection of enterprise technology and artificial intelligence.
There is no better time to join us in building this function as we shape the future of AI in Japan and across the region.
As our Manager of Government Affairs & Public Policy, Japan you will:
- Lead Japan Advocacy: Partner closely with Cohere’s senior leadership, legal, public policy, and responsible AI teams to develop, coordinate, and implement a government affairs strategy across national, prefectural, and municipal levels in Japan.
- Dig Deep on AI Policy: Serve as the internal and external expert on Japan’s AI policy while monitoring key regulatory shifts. You will proactively report on trends and work with cross-functional teams to craft thoughtful responses to governmental initiatives, regulatory issues, and legislative drafts that impact Cohere’s business.
- Bridge the Corporate and Political: Leverage your dual experience in both the political and corporate spheres to translate technical and business objectives into effective policy advocacy.
- Cultivate Key Relationships: Guide and coordinate Cohere’s political engagement by cultivating deep relationships and representing the company with key lawmakers, regulators, and trade bodies.
- Support Strategic Growth: Work closely with public sector sales teams in shaping technology and procurement policies in regulated sectors, ensuring Cohere is a trusted resource and partner for government stakeholders.
- Manage External Partners: Direct government relations consultants and trade associations in Japan.
- Ensure Compliance: Oversee compliance of all lobbying and political activities with relevant laws.
You may be a good fit for this career opportunity, if you have:
- Native fluency in Japanese and English.
- Political & Corporate Experience: 10 to 12+ years of proven leadership experience blending corporate government affairs roles within the technology sector and direct political or government experience.
- Deep AI Policy Expertise: Exceptional ability to dig deep on artificial intelligence policy, its applications and its risks, with a proven track record of shaping relevant tech policies and regulations.
- National Security & Regulated Industries Background: Prior experience in or working closely with the defense sector, cybersecurity or national security apparatus is highly preferred given the strategic importance of AI to these fields. Experience working with regulated industries is also preferred.
- Procurement Experience: Proven experience supporting public-sector sales and government procurement teams is highly preferred.
- Bias for Action: A growth mindset and a self-starter attitude with the ability to work independently, prioritize issues, and push projects over the finish line.
- Excellent written and verbal communication skills: A proven ability to distill complex AI policy into compelling documents, thought leadership, and briefings for a variety of audiences.
- Educational background: Bachelor's degree in a related field.
FULL-TIME EMPLOYEES AT COHERE ENJOY THESE PERKS:
- A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch.
- Full health and dental benefits, including a separate budget for mental health.
- RRSP matching, 401K, Pension Scheme.
- 100% Parental Leave top-up for up to 6 months, for either parent.
- Annual enrichment benefits:
Arts & culture, fitness/wellness, quality time, and a workspace improvement credit.
Education & learning stipend for conferences, courses, and coaching.
- 6 weeks of paid vacation (30 working days!)
- Budget for traveling to other offices if you are remote, plus an annual company offsite.
HOW AND WHERE WE WORK:
- Cohere is remote-friendly, but we also have offices in Toronto, London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul with more opening soon.
- For those in the office: a daily lunch program, plenty of snacks, and regular community and social events.
- For those not near an office: a co-working benefit so you can work alongside others in your city.
- Everyone receives a $500 home office stipend to set up your workspace properly.
If any of the above doesn’t line up exactly with your experience, we still encourage you to apply.
We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form https://docs.google.com/forms/d/12a6IrLdF3kI2nonKSr4tiFuz18rLQbaeYV-JM9L4o9Q/edit, and we will work together to meet your needs.
We may use AI-enabled tools to screen and assess applicants against the criteria for this position. This helps our recruiters identify potentially qualified candidates, but it doesn't limit the applications our recruiters may review or consider.
Beware of Scams: Cohere will never ask for payment or third-party services (e.g., CV writing) as part of our hiring process. All legitimate roles are listed on the Cohere careers page and LinkedIn only, with all communications from Cohere employees coming from an @cohere.com or @cw.cohere email alias. If jobs are viewed on other sites then please verify these through our official careers https://cohere.com/careers page.
Location: Remote Canada
At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.
About the Product Team
The Product team listens to our customers’ needs and translates those insights into a clear product vision. The team works closely with design, engineering, and analytics to build scalable financial products that empower people to manage their money with confidence. We rely on empathy, curiosity, and business sense to prioritize features and improve experiences. Our role is to lead with clarity, support cross-functional execution, and champion the user in every decision.
About the Role
The ZT1 Labs group is a small, senior team of product and engineering experts working directly with the CEO on the company’s most important new bets. This team takes on highly ambiguous, cross-functional problems where the upside is company-defining.
We are looking for a Group Product Manager to lead a portfolio of ZT1 initiatives in a hands-on builder role, with direct product ownership and with no direct people management responsibilities. You will own the vision, strategy, and roadmap for new products and platforms, partnering closely with engineers, analysts, and designers to build and launch, and with revenue and business teams to bring new products to market and scale.
You’ll work closely with the CEO and executive team to turn high-level ideas into durable, scalable businesses.
What You Will Do
Understand Customers & Strategic Context:
Build a deep understanding of Affirm’s global network of users, merchants, and partners.
Connect customer insights and market trends to long-term company strategy to identify where zero-to-one innovation can drive outsized impact.
Track relevant product, technology, and industry shifts and use them to inform product direction.
Set Vision, Strategy, and Roadmap
Partner with the CEO and senior leaders to define problem spaces and opportunity areas that matter most for Affirm’s future.
Craft a clear product vision and strategic narrative for the innovation portfolio, translating that into a focused and prioritized roadmap.
Define crisp outcomes and success metrics tied directly to business impact (GMV, profitability, conversion, retention, long-term moat).
Lead Zero-to-One Product Development
Drive the full lifecycle for new products and platforms: discovery, validation, MVP definition, launch, and iteration.
Own the full UI/UX, using AI tools to build and iterate on working prototypes that make product ideas tangible and testable.
Write and refine customer-facing copy across the product experience, from onboarding to in-product guidance.
Independently analyze customer behavior, build funnels, and use data to identify opportunities and guide product decisions.
Own experimentation end to end, including hypotheses, test design, success metrics, results analysis, and iteration.
Collaborate closely with cross-functional teams to sync ZT1 roadmaps with core product roadmaps, ensuring high product quality, an aligned user experience, and cohesive business results.
Cross-Functional & Executive Leadership
Lead a cross-functional group (engineering, design, data, risk, capital, operations, revenue, legal and compliance) through ambiguous and complex work.
Serve as a thought partner to the CEO and executive team on new product bets, tradeoffs, and prioritization.
Communicate clearly and often - framing decisions, risks, and tradeoffs; writing high-quality docs; and maintaining alignment across teams.
Raise the Bar for Product Craft
Establish product patterns, decision frameworks, and execution standards that make zero-to-one work repeatable and scalable.
Model strong product thinking, rigor, and judgment for senior peers without managing them directly.
Help shape the culture and operating model of the ZT1 function.
What We Look For
Experience
~8–10+ years of product management experience with a strong track record shipping and scaling consumer-facing or platform products.
Previous ownership of technical software products end-to-end and ability to clearly articulate the business impact.
Direct experience leading zero-to-one or highly ambiguous product areas with meaningful outcomes.
Experience working closely with engineering, data, design, and other teams without direct authority.
Skilled at operating in complex environments where success depends on coordinating cross-functional work across multiple groups.
Founder or early-stage startup experience is a plus. Ability to spot opportunities, build from scratch, test quickly, and take ownership of outcomes.
Skills
Hands-on fluency with AI tools for prototyping, design, content, and analysis, with the judgment to evaluate and refine the output.
Comfortable doing the work directly without dedicated design, analytics, or content partners.
Strong communicator capable of securing alignment and decisions from broad groups of senior stakeholders with differing priorities.
Adept at influencing engineering teams outside your reporting line - able to guide them toward building what the product needs.
High judgment in ambiguous spaces - able to take incomplete or conflicting information and turn it into a clear, actionable plan.
Strong commercial instincts - able to contribute to pitches, negotiations, and contract evaluations when product work intersects with business strategy.
Behaviors & Traits
Bias toward action; cares about unblocking teams and driving meaningful progress quickly.
Comfortable moving between strategy and execution - from long-term roadmap thinking to writing specs or digging into edge cases.
Strong organizational discipline and interpersonal skills, able to navigate complex dynamics while maintaining momentum.
Deep sense of ownership - holds a high bar for quality and ships products on time.
Mission-driven and customer-obsessed, motivated to build honest, transparent financial products.
Pay Grade - R
Equity Grade - 9
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)
CAN base pay range per year: $209,000 - $269,000
This posting is for an existing vacancy.
Location - Remote Canada
This remote role is open only to candidates residing in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, or Saskatchewan.
#LI-Remote
Remote-first with flexibility built in
Affirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience.
Benefits designed for you
Our benefits reflect our commitment to care, transparency, and flexibility. Here are a few highlights:
Health coverage at no cost: We cover 100% of premiums for employees and their dependents.
Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you.
Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to.
Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount.
We’re committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we’re happy to help.
For positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law.
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ГибридSan Francisco
New York
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Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
УдалённоRemote, Canada; Remote, United States; The base salary range for this role’s listed level is currently for residents of the United States only
ГибридSan Francisco
ГибридNew York
УдалённоГеография найма не уточнена
New York; United States; United Kingdom; London
ГибридLondon
УдалённоHowever, availability may vary based on time zones, capacity, and the contracted hours set in this SOW
ГибридleadSan Francisco; New York City
ГибридleadSan Francisco; New York City
25 Deforest Avenue, Suite 203, Summit, NJ 07901-2140
United States, San Mateo, CA
ГибридheadTokyo; We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities